Xoom Money Transfer Reviews

I transferred money to a recipient in Canada with the understanding it would take one day. Two days later the recipient still did not receive it. On the third day it still did not hit. Made 3 phone calls and was given countless 'canned' responses; awaiting word from their partner Envoy. I will never use this service again and would not recommend anyone else use it either.

For two day and more than 6 hour total I had the worst time going through the verification process. I spoke with several reps and supervisors who were saying the same info, but neither helpful. I had to send too much info to validate who I was. In some respects I can understand ensuring clients authenticate their credentials, but I submitted several forms of documentation that had the same address and account information and still that was not enough for them to make a decision. My instincts tell me to cancel my account and from the other reviews regarding transference of funds, the delays and unauthorized withdrawals...

Do not use. Sent my daughter money 2 1/2 weeks ago. Never got to her. I finally just wired it. Still can't get Xoom to give me my money back. They keep changing their story. Contacting PayPal too to let them know Xoom is a joke. Please do not use if you want to save yourself lots of headaches and money.

I am not a Xoom account holder, yet a transaction from Xoom that I never authorized hit my bank account. I have been trying to get Xoom to assist in clearing that up, and have hit brick wall after brick wall. They have denied my claim, giving me no explanation as to why. They have not told me who the payment went to. The whole thing makes no sense; clearly it was fraud, and they are doing nothing about it. I have escalated it twice, and been denied twice. PayPal now owns Xoom, so I tried getting PayPal to help (where I am an account holder), but PayPal security people say they cannot do anything about Xoom transactions. Worthless. Neither will get my intentional business in future.

Xoom treated me like a criminal. I spent 2 hours on the phone, emailed them personal and business information for verification numerous times and still was refused sending my money transfer. If waiting on the phone, repeated calls and emails and trying to understand someone who's not English proficient is your dream day scenario, Xoom fit your bill. I for one will NEVER do business with Xoom or refer them in any way, shape or form in the future. Now I'm concerned about sending them my personal and business information, never again!

Huge Ponzi Scheme. Supposed to pay a fee to transfer funds to overseas vendors, pay bills, etc. BUT, Xoom.Com takes the $ money out of your account & into theirs, then holds the $! 5 days later (w/ penalty) still begging them to pay vendors. (I'm talking AFTER the $ left bank account & entered theirs.) It's supposed to be immediately, & they require credit check, State ID, SS #, copies of bank statements etc & some do go thru before clearing account. But out of 5 or 6 transactions, it is rare.

WTF Xoom? Why did you ask for all important document from a US citizen when you can't do your job? Now, I am worried about my digital identity. Xoom canceled my transaction due to not meeting their regulatory and compliance policies. When I called and ask for the reason, they told me every time that they can't tell me the reason because it would compromise their verification process. WTH, How can I fix if there is anything wrong? They should at least try to help me out from the restrictions they placed on my account, so I can't send any money. I was just trying to see if I can send money to reload phone on my uncle (masa) who is close to me. I don't care what rate or time they take but just wanted to see if that I can do from here to help out my uncle for just $10 but clearly stupid Xoom don't care about the customers.

On trying to send money to Mexico was informed it would take 15 mins... Getting the money down fast was an emergency and we made that clear to Xoom. Five days after we assumed the money was sent we were informed nothing was sent with no explanation and that they could not send the money to Mexico for us. This after giving them many papers to put in their files. This may end up costing us many thousands of dollars. Western Union took care of us in the 15 mins Xoom promised.

I tried transferring some money from MY US BANK ACCOUNT to MY INDIA BANK ACCOUNT. They needed some documents to validate the transfer: identity proof (passport/visa), bank statement for bank account verification. First of all, I did not know that the verification is needed, it wasn't mentioned anywhere on the Xoom website, so the first transaction was canceled.

This was an incredibly difficult and time-consuming process. I tried to make a transfer and did not receive immediate notice that I needed to verify the transfer within the time period, so the first attempt to pay rent was cancelled. I tried to make a second transaction and verify it, which was during the time I was already abroad. I called their 'outside the US' number but was then transferred to their 'verification department'. The department hung up on me after approximately 3 minutes.

Delaying my transaction when my dad was in hospital waiting for the money. I called the service 3 times and same answer to wait for four days because of the bank. I already called the bank, they said no problem. Xoom got trust issues, they even asked for my Social security number and what's my JOB! Nobody wants to wait for 4 days while your dad is having an health emergency problem. Not recommended for emergency use.

Sent funds to Pakistan. Recipient went to get money and told money was sent back to Xoom. After 2 months, Xoom is still escalating the review. In the meantime, I am out the money. And they charged a fee to do this service. So I lost my money and the cost to send the transfer. Does not seem like a reputable business.

I've used Xoom for many years, and this time I tried to send money from my own US account to my account in Australia. It should have been easy, and the transactions costs looked as though they would have been very low. But then I had to deal with their verification process. It took about an hour, going thru countless questions, peppered with small talk that was supposed to make me feel I was being cared for. Then they called me on my US phone number, and went on and on saying useless things, so that by the time I was done, it would have been cheaper to use, heaven forbid, Bank of America. I'm done with Xoom forever, there *has* to be a competitor out there that can do these kinds of transactions in a streamlined way.

Recently, I have a hard time trying to access Xoom since their involvement with paypal. Previously I have used Xoom for my money transfers for a few years and I had some experiences where the transfer was delayed or altogether canceled without good explanation. The service had deteriorated recently. There is also the currency exchange problem where they not only charge for the service but the currency exchange is low compared to other companies providing the same service.

Xoom is not using the correct amount of currency when I send 100 dollars to Chile. The currency was $650.98 pesos per dollar and Xoom pay at $622.90, with therefore of $3000 pesos less. So Xoom charge me twice, at both countries, and the worst, customer service told me that Xoom have their own way to calculate the currency... Never will use it again....

Xoom should fix the problem. I have been a Xoom customer for 4 years now and their service is awesome, rating them five stars and I don't have any problem sending money (I send money today and received the tracking number, send tracking number to my love ones in the Philippines and that day, they can get the money right away, it was always reliable and smooth transactions every time). But not until last month, I send money again to my niece, and right after I clicked that confirm button, to my surprise there's a message saying that "your money is on hold and won't be available for up to 4 business days" (very surprised and scared). That was the first time I ever received that message, so I told my niece to wait and see what's gonna happen, she got the money after 4 days.

They advertise money will be available in minutes. They continue to give the impression that your money will be ready for pickup within minutes throughout the process BUT all the way AFTER you are done with the process you are faced with a "Gotchaaa" message saying that your money is on hold and won't be available for up to 4 business days. You can't complain because even though they advertise transfers in minutes... somewhere down in their looong User Agreement it says, "We may not transfer in minutes." Now I am stuck. Reloading my bank page on browser like an idiot for past one hour so I can tell them how much money I sent to speed up the process.

Xoom system is not secure and their customer service is fraud. I used Xoom in October 2016 to pay 50$ to a vendor in India. In November 2016 I receive a alert in my email that 1800$ was transferred to same vendor which I never did. I opened a case with Xoom support. This transfer has happened due to a system flaw or security breach in Xoom. The recipient initially denied that he received money and later after multiple conversation he agreed but won't pay me back. I can't complain to police since this is not hacking but system error which Xoom is responsible.

Ok I had to send some money to the Dominican Republic with them multiple time before and the services was quick until I have a emergency and send money with them again and they put that money on hold due a bank verification etc. etc. Ok so I call customer services for explanation. They explain to me that the reason why it will take 1-4 day to send the money, it was because the bank haven't paid then so I said, "Ok I understand that so cancel my transaction due that is a emergency. I will send this money with another company." So the customer services said if I cancel the transaction I will have to wait 1-4 day for refund so I said, "what refund? You just said xoom haven't get paid by my bank. I need that money to get send out for emergency."

So bad! :( They wasting my time to wait the customer service for verification. They said they can't charge me when my transaction is not done or sent already to my recipients. Always said cancelled!!! But actually they charged me already $26 to my bank account!!! So bad. How can I return my money???

I needed to send money to a contractor abroad from a third party credit card. I knew this was probably going to be tricky and I opted to use Xoom. Being a PayPal company I figured it was going to be a ripoff, but should at least just work. It didn't. After one week of emails and many calls to the customer service I finally had all the documents (e.g. proof of identity, proof of address) they need to process the payment. Just to have my account canceled in the next step. The communication with Xoom is horrible. They just send automated emails with a status updated. No apologies, no explanations.

I've been using this service for about 5 years, and l have never experience any kind of problem. Of course sometimes there some kind of confusion, but as soon as l called the number given to clear any situation, there was a faster solution. As l recall, l never was asked the reason why I was sending money to my relative or friend and when we talk about 50 or 70 dollars how in the hell can somebody be asked why you send that type of amount. l have never been asked how often did l send money to my relative or friend, because honestly that is not a kind of security question. l have never have any transaction cancelled after being approved by Xoom. l have never been asked for long exactly do l have such account. For me that is irrelevant and is not a security question. For me security question is, your social to match the one they have in case that asked that information.

In spite of my misgivings from reading numerous recent bad press, I attempted to use Xoom, since I already had a paypal account and have always had great service and support from paypal. Trying to use Xoom is the opposite experience, and I would encourage Paypal to disassociate from Xoom as soon as possible; they are a stain on Paypal's otherwise good reputation. I attempted to send money to friends in Honduras, from my bank account to their bank account. Part was to help support a student trying to attend a trade school there. Part was to help friends start a local organization to promote local made goods. I know these people personally, so no worries on my part. The transaction was held up, requiring me to speak on the phone with a Xoom rep. who explained there were potential "security issues" with my transfer.

I'm from Sri Lanka, my client from USA sent me money 4 times using Xoom, nearly $1500, all received within hour to my local bank, and their currency conversion rates also reasonable. I'm not sure above there have lots of negative reviews. I can say, for me this site works perfectly.

This XOOM has been a terrible experience for me. Two days ago I told my friend to use this company to send me money because they advertise FAST service and told us it takes less than an hour. It turned out to be a lie. Two days later and still no money, no update, no straight answer. They are very friendly and quick to take your money and make delivery promises they know they can't keep. If you need to send money to Mexico quickly; do not count on XOOM. I did and after almost 3 days, I am still waiting for my money and they can't even tell me when I will get it. If I chose to cancel; they take at least 5 days to return my money back to my US account. BEWARE! I would not trust this company ever again. I do not recommend this XOOM company to anyone. For me it turned out to be a money trap! 14/04/2017 (two days later) and they still have not send my money.

I had used Xoom in the past to transfer money with no issues. Not always the fastest, usually a pretty bad conversion rate but it worked. I wanted to pay off a credit balance in Europe and used Xoom to transfer the payment from my US bank account. I was not aware that Xoom is not to be used for business transactions and that the standard European reference field cannot be populated so, that was a mistake on my end. I transferred USD 1,600 and due to the reference not being transmitted, the receiving bank could not allocate my credit account and reversed the transaction.

I have been using PayPal and XOOM for a while. They are both quick to take your money and trap it and then put all sorts of blocks in front of you to not let you take the money out. In several cases once they got my money; getting it out became a nightmare. They don't give straight answers and transfers that they advertise to take 15 minutes can easily become many days! Remember this; they will provide sweet customer service, sugar coat you with lip service and TAKE YOUR MONEY. Once they got your money; they will send your recipient an email letting them know they are processing a payment that will not happen for days.

3 days ago I set up a Xoom account (long time PayPal client) to send $$ to a relative in another country. 24 hours later they want a copy of a bank statement and ID. I sent the bank statement and a copy of my passport card. Several hours later, they say the passport card was not legible. So then I sent a copy of my passport. Same thing... could I enlarge it. I did that --- TWICE. 3 days later they say the bank statement AND passport are illegible. I just told them to go to hell and canceled the transaction altogether. I transferred the money via PayPal with no issues.

I been using Xoom for years, until today after sending money to Honduras they cancel my transaction because they said, after reviewing it has to be cancel. Did a second transaction. Same thing. It was cancel. After losing my time for about 20 minutes asking stupid question like when I going to send money to that person again or why I am sending the money, they said, "Ok we verified your account and is ready to be used." After using my account for years? Sorry but I can't take this **. I am using Western Union o Moneygram from now on. If you like to have some more stress, use this crap of company Xoom.

I wanted to send $500 to my friend in another country. I set up the account and sent the money. I asked to be notified by text and email. I received no notifications or confirmations. I logged into my account two days later to see if there was a record of the transaction. There was no record. No money came from my bank. I submitted the form again with a single click. I immediately received a text confirming the transaction. I thought for sure that the first one never went through. I then received a text saying the money had been delivered. I thought all was well, but then two days later I received another message saying my account was suspended and my bank had denied the funds.

Do not give these people your money! They will make a withdrawal from your bank account and then hold you hostage while they ask for every piece of personal information you can imagine to "verify" you. They refuse to explain why they need it or what they are looking for. Every time they request something it will take another business day for them to let you know if you are approved or if they want something more. Did I mention they have your money the entire time? If you ask them to cancel the transaction they tell you it will take 5 days to release your funds. Finally, they rejected me. Lucky me. Awful, awful, awful service!

I had a terrible experience with this company. I had a family emergency in my home country that required me to conduct a money transfer. I initiated the transfer like I had done numerous times before, with the same information. My family members went to one of the pay locations only to discover there was a problem with processing the transaction. I contacted customer service and was transferred multiple times until I reached the verification department. The representative took my account information and told me that they would call me right back.

I signed up for Xoom 3 years ago after dating a woman in Mexico and needing to send her money while I was here in the States. I was wary sending money electronically but they called me to scrutinize who I was sending money to, my relationship with the person getting the money, and why I was sending money. Once they agreed that my reasons were true and legit, the money transfer went through very quickly and I was very satisfied. I made several transactions over the coming months with that girlfriend.

A few weeks ago, I was informed by Citi Cards that Xoom a money transfer service that also uses PayPal had initiated a money transfer from my Citi VISA card account. They did the $1.00 credit and debit transaction. This concerned me greatly. I had not initiated any such transaction and am now wary of using PayPal completely.

Hi, I was surprised to see many victims. Since Feb22/2017 am trying to transfer to india to my husband sister, due to medical emergency, support. Every time transation canceled and ask for statements from Bank, we provided, we call them updated to almost all executives, Minava from verification department we talked thrice till today Mar17/201. We used all banks what we have and provide all Bank transaction. Funny part, the money not reached... always still transaction. We used alternate source to send. Saw nice TV ads, thought quick and easy. Pain thought: why would I write, it's my first... I don't want anyone suffer.

I tried to send money to my family in Latin America. They asked I'd verification and bank statements, also asking questions who were the people I was sending to, how often am I going to send money, and what was the purpose of it. Really? Avoid the headaches and avoid them. I had to cancel and went somewhere else.

I have been using Xoom for a very long time for my business - I hire few people in India as consultants. On the day I am supposed to send money to them I try to login but unable to then I try to reset my password - Xoom.com allowed me to do that. But still I was not able to login. Then I call their customer service and they said that my account was closed for non compliance. They are not obliged to tell me the reasons nor did I get any kind of a notification saying that my account will be closed. What kind of a pathetic loser company is this (as you can see that I am mightily pissed off) that just closes the account with any kind of a notification nor justification.

I did a transaction to remit in India from USA on 15th Feb. On the same day the status was changed to Transaction completed successfully on the Xoom site. I checked on the recipient account, but the money was not received. I followed up with recipient bank and they had no clue about this transaction. Then I followed up with Xoom customer care. They were simply delaying the process saying there is some technical problem going on with the recipient bank in India. When I asked to share this in email, they refused. I asked for refund and they denied. This is highly frustrating. The customer care is very bad and dont have any information about the transaction. Looks like they are using this money for their benefit.

I initiated a US$610 transfer to a family member in the Dominican Republic on 02/13/2017 for a medical emergency. The funds were withdrawn from my bank account the same day the transaction was initiated. On 02/14 when neither I or my family member had yet received the text indicating the funds were ready for pick-up I logged in to my Xoom account to check the status of my transaction. The status of the transaction revealed that my wire transfer would not be available for pick up until 02/21/17. A full week after the transaction was initiated.

I would give 0 stars if possible. I was alerted that my account needed verification when I tried to send money overseas. However, every time I sent the paperwork for the verification, I never heard back, and therefore had to call the office to check on the status. This happened 3 times, and each time I called they just said they couldn't verify, but weren't able to give me any information why this could not be verified.

At first Xoom seemed to be a viable and inexpensive solution for transferring money from the USA to Japan, from my attorney to myself. Unfortunately, my father died last year and now I'm to collect a small amount of money from his insurance company, less than US$3000. On January 26, 2017, my attorney sent Xoom money to transfer to my bank account in Japan, which I have still not received as of February 10, 2017. Some nonsense about they do not have the correct Bank account number for my account. This is obviously a lie because certainly my attorney is intelligent enough to fill out their simple form correctly.

Tried to send $100 dollars to the Philippines which after going through their website and them taking money from my bank account they placed the transaction on hold and after two hours sent me an email requesting me to contact them. During the call to their customer service they asked all my info that I entered already plus what relationship I had with the recipient? How often will I be sending her money? Then wanted me to email them a copy of my bank statement and utility bill. I then canceled the transaction immediately and requested my money and fees to be returned to my bank.

On 1/3/17, I initiated a 1000. transaction to my Godson in Guatemala. The money was to help him with tuition and books. He never received the money - it was never deposited in his bank. He was able to prove this. Today is 1/23/17 - well over two weeks later. I have made multiple calls and sent multiple emails. Their service reps read off a script, same with reply emails. They claim that their pay partner, UniTeller Banorte, needs up to 30 days to issue a refund or prove the money was received. Huh? This is the 21st century. They have the technology to resolve this quickly. What are they doing with the money I gave them?

Worst customer service I've ever experienced! I'm disgusted. FIVE phone calls from the Philippines and STILL no service. They are exceptionally incompetent. NEVER AGAIN. I will ensure everyone I meet will hear about this. Must fire them.

I transferred money to my sister-in-law for Christmas presents. I received an email saying that she received it on December 27th. However, she did not receive it. I called on the 27th December, 30th December, 2nd January and again on the 6th January. All of the time they said they are waiting for Barclays to tell them where the money has gone. My 300 GBP has gone missing. It's now been 2 weeks and the whereabouts of my money is unknown. The response I got from the supervisor was that they are emailing Barclays every day but haven't heard. They do not know when it will be resolved. They have said that this will be resolved within 30 days but this is not acceptable.

I've been using Zoom for 5 years on and they suddenly demanded banking information a year ago which I faxed them with certain information blacked out. No problem there as I'm guessing this was because they were bought by PayPal. I usually do 2 maybe 3 transfers per month at about $700 on average. Today I attempted to do a transfer and was locked out of my account and sent an email telling me that there was unusual activity on my account and to call them. I called and was asked to verify my information which I attempted to do. I was told that none of my information matched what was on file with them including my phone number and my current address. I have been using their service for 5 years. Their customer service people are not easy to deal with and sometimes difficult to understand because of their accents. When it works it's very convenient but god forbid if you need to deal with their customer service.

With Xoom for a while was satisfied with service. Last June, my Uncle was sick so I sent my Auntie some money. The first she got the money, after a week we sent more. She was told the money was claimed at 6 am that morning and they were not even open yet. They complained and asked what branch was the money released and so they went, the signature did not match with the ID and when they said they will involve the police and they know the owner personally, the money was given to them.

Been sending thru Xoom for the last 3 years or more, to the same person, for whatever reason in the last 2 weeks, I did my usual transactions and they cancel one by one without any reason, when I call they said that the reason was the beneficiary and the bank who was receiving the money was declining the transactions. I contact the bank in Colombia and Pagos Internacionales and they denied that they did that, they didn't even had a record of my transactions.

Something happened at Xoom and I question if they actually exist anymore. I had a pretty positive experience before, even had the app on my phone. I've called them, emailed them and I get nowhere. They first suspended my account for unknown reasons and asked me to verify my information. Every time I change my password, it never lets me log in. I even tried through Facebook and got nowhere. I'm getting a little concerned about information I have on their servers. I think my experience is the same as many here. Come on, PayPal, you can fix this and know how. It's making PayPal look bad.

2 transactions never went through even though they appeared to. I called twice and spoke to 2 very unhelpful people who I could barely understand. They couldn't give me any information other than my info couldn't be verified. Then I was told my account had been deactivated. This company is **.

After two days of attempting to use XOOM to wire money to a friend in Brazil I'm honestly appalled with the process and their customer service. Yesterday I wired my friend $20 USD to Brazil where she lives and banks. This was a test to see how long the process would take before it was deposited into her account, since neither of us were familiar with XOOM. The good news, it took about a day but the exchange rate when I sent the money and the exchange rate of her deposit were different. Thus she received less money in her bank account! When I attempted to speak to XOOM's customer service about the issue, an agent (Jea) was very dismissive towards me. At one point I thought she had hung up on me, because she refuse to engage in the conversation.

So my Xoom account was deactivated or suspended due to inactive reasons and I thought to use it so the system won't let me in and I need to call them. So I called their customer care and they said "oh yes it needs to get verified. We are transferring to Verification department" and I said okay. Now that guy picked up. First he ask me name and address and stuff like that and then he ask me about my last transactions and I said everything correct. Then he said "now we will go through some series of questions." I said okay.

Recently I have initiated money transfer to my India account. They have cancelled my transaction without letting me know and not mentioned any reason why they have cancelled. When I called the customer care, they are expecting the bank statement now even after couple of successful transfers I had earlier. Also fed up with customer care like they are transferring the calls to one department to another and lot of explanation I have to give for every person to whom the call got transferred.

If I could give them a minus star I would. I used my PayPal account to log or try to log onto their system and it wouldn't let me. So, I created two accounts but each one got locked out as soon as I tried to send my money from a verified USA bank through PayPal to the Philippines. When I called I got all the standard answers of not being able to disclose why I could not only send money, but they locked my email addresses out of their login system so I could no longer use them. Wow. I can't believe PayPal hooked up with these guys. Wow.

I want to delete my account from Xoom.com but the website won't let me. I do not trust this company anymore as I dealt with them and realized they have no common sense. They might not guard my personal information on their website. On my last attempt to do business with them, they wasted too much of my time. I tried to get in touch with Customer Service and they won't respond nor acknowledge receipt of email.

Sorry to say that there is no one at Zoom to provide me with any answer. I am totally shocked by the poor customer service I have received so far. Maybe this can help. Thanks.

Been using Xoom for money transfers for a year until last week when we found a car and needed to move $6000 USD to our Bancomer account. Takes 6 transactions $999. At a time, Xoom said it was the maximum Bancomer would allow. 1 failed, 3 made it to the acct. Still waking after over a week for the other 2. Called multiple times and was told it's Bancomer requiring more information. Sent a picture of my passport, a screenshot of the bank withdrawals in USA. Still getting the robot "we're sorry for the inconvenience". Asked if I went to Bancomer and presented my ID would they release the funds then. Stammering answer, like nobody asks that, was the response. Never use them again period - too risky.

It's been a week and four days and Xoom.com hasn't delivered my money to my recipient. Neither have they giving me my money back yet. They keep saying that they have not heard back from their partners down there, so they can't give the money back or even give me a cancellation number. In the meantime the money was supposed to be for the purchase of a car, and since the money was never deliver the company is now treating to repossessed the car and we are also going to lose another $5,000 dollars that we put towards the car already.

I used xoom corp. to transfer money from us to england on the 28th of Sep. 2016. The amount was 900 dollars. They sent me the confirmation. Also sent to tell the money was transferred to the bank acct. In england, 8 days later I was told the money was never transferred. Called xoom. I got some stupid answers then they ask me for the england bank acct. Statement. I sent all that they asked for and nothing happened so I called customer service and the answer was they are going to contact their affiliates. Another day went by and nothing resolved. I called again asking them to return the money to the us acct, or send it to england to a no reply from them.

Don't send money to Xoom. They charge. Fee is cheap but when Xoom receive US dollars and transfer to Vietnam money, I lost over $200 US. I try to send money to my cousin to Vietnam from my bank account. First they say they need my copy DL, then I told them go head and cancel the transaction. They said they did. But after that they withdraw my account twice. I don't know why they sent twice with same amount of money.

Utterly diabolical how crap this service is and their verification process. They told me they needed more information to verify my identity after I filled out all their forms. So this is what I did. (I was in the UK trying to transfer money to a partner of mine in the UK from my US account whilst I was there as it had a better exchange rate than Chase just doing it normally):

I signed up, thinking this would be an effective way to pay a charity in Pakistan that has produced goods for my organization. First, my account was put on hold, because you cannot use Xoom to send money to charities. Then I changed the recipient to an individual. My account was put on hold. I called to find out why and they asked for a passport and copy of my latest bank statement. Since Xoom is a Paypal company, I thought this was OK. Then I could not log in. Called to find out and basically they said my account was awaiting verification. Talked to verification and they said I could not be verified. Or, when pressed, that they were rejecting me. Then they kept asking "How else they could be of assistance". So I asked them to close my account.

Using Xoom initiated Money Transfer on 09/02/2016 but so far the money not credited in my India Account. Called Xoom. Asked the reason they are doing FBI job in the name of verification. The money was withdrawn by Xoom long back. As per them the transfer might take another 4-5 days and they are not sure about the date of deposit. My sincere advise, please don't use XOOM. After PayPal merging, Xoom lost its pace.

On Labor Day 2016 I wired US$150 to a person outside the US via Xoom. About 30 minutes after I did the transaction, a Xoom customer service called me requiring information. The representative wanted to know my relationship with the recipient which I think it is not necessary because it has nothing to do with the security of the transaction. Then she asked me what previous transaction I have made in the past. I told her the first name and the first last name of my cousin to whom I wired money to Argentina in 2015. The customer service said that I had to tell her also my cousin's complete name (second name and second last name), which I didn't even remember (nobody in the family calls her by that second name).

They investigate us like they are from FBI. Asked very personal information. Once I gave them social security and all other information, three attempts happened to identity theft. Please never use this service.

Excessive retention for transfer. About 3 months ago I sent 3000.00 Us dollars to Colombia. The exchange rate was almost 3000 per dollar. Xoom only deposited 2,300.000.00 on my account. They charged me more than 200 dollars for the transfer plus the 5 dollars fee. XOOM IS A COMPLETE RIPOFF!!! I will never use it again!!!

I called 20 times and they give me stupid reason for my transfer being cancelled. No details for where the money is. Its stuck somewhere and send me to verification process if its my account and bank... LMAO. I have put all information and still asking me if its my account. ISNT that stupid. ** money transfer.

I am really stuck with this company. My client send me money on 5 Aug 2016 and I am writing this review today on 8 Aug 21:12. No money is transferred and they have given me a link to check status and it always say "current status DELAY". I don't know if the status will ever shift from Delay to Success, I wonder. I am saying them liar and fraud because on their website they committed the transaction to be done within 1-4 hours and many big promises. And what I get to know about them is they are real fraud. Stay away from Xoom seriously if you don't want any money related fraud. And remember there is no way to contact them.

On August 4, 2016, I posted a negative review on Xoom.com. Now I wanted to say the issue was positively resolved and they fixed what was wrong and I'm back using Xoom and I'm very happy because I've been using them for a long time, and to me, they are simply the best. Thanks, Xoom.com.

Signed up on Xoom to send money to my nephew in Peru, did every step they asked for. Sent the money. Everything went smoothly. Then an hour later I received a call from Xoom to confirm my identity because the sum I sent was too high. It was $500.00. Went thru all the steps and at the end this guy told me it was not approved because it was too much money, and it was the first time I was sending money to Peru. Well my nephew was on vacation there. That's why it was my first time. Went to another place. Everything went smoothly and it was cheaper. Plus they left me without the money in my account for 24 hrs. What a horrible service.

I open an account with XOOM and sent money to Mexico and it went flawless in a very short period of time. Two days later wanted to send more money and they did not approved the second transfer. They wanted to have a copy of my Bank Statement and a copy of my driver's license. I believe that is illegal as they are not a bank. If it is legal, then I feel it is highly inappropriate to send that type of information to an entity that is not a bank. If someone is sending that information, it is at their own risk. Consumer be aware that someone can have access to your money if you disclose that information. I prefer to use another transfer organization, but not XOOM.

When I used Xoom to transfer money first time, everything was fine! So I decided to use it again after few months! Money went out of my account within seconds and it was finalized within 24 hours! But it was showing "In Transfer" till 2 days so I decided to contact Xoom! They said that "Their partner's system was down so it's taking longer for the transfer" and they will follow up and let me know the status! After 2 days I contacted them again and they told me that they are waiting for their partner to reply them! At that point I told them that I need to cancel this transaction since I need to send the money asap! But she called her Supervisor and after explaining him everything he said "I can't cancel your transaction because it already went through!" I said "but it didn't went through and it's still pending" and he started saying same thing again and again and talking loud and yelling back!

I was using their money transfer since 6 years regularly and was using same accounts. The very recent transaction I did, I was expecting to get my money deposited in my account in 1 hour, but when I noticed till next day nothing happened and there was no communication informing me why there is a delay, I checked their website and whatever reason they were giving me was a **. Then I cancelled the transaction. Boom. Next thing happened was the money was withdrawn from my account after that and they say now it will take around 7-8 business day to get that money back in my account. They totally are no more fastest money transfer company and there are better player in the market now. They are simply no more Xoom.

I found Xoom through an online advertisement and I immediately signed up. My first two transactions went well, even though I was a bit disgusted by them asking me how is the recipient related to me and how often I would be sending money to them. My third transaction was cancelled and Xoom said it's because I needed to have my account verified. To verify my account, they requested a copy of a Government issued photo ID as well as, a copy of my most recent Bank Statement. I was shocked. I never heard of a transfer agency asking for these documents. I went ahead and sent them both. They confirmed they have received the documents, my account was verified and I can re-attempt the cancelled transaction. They also sent me an email confirming that my account was verified.

I was referred by a friend to Xoom as an alternate to Western Union for money transfers. I set up an account online as instructed by Xoom prior to sending money. After my account was fully set up I attempted to send money to a friend using my checking account. I immediately received an email confirming the transaction followed by a second email stating verification was needed and it would take 4 business days to occur. Today I received a cancellation stating they could not verify my banking information. I called the customer service line and got an employee in the Philippines would promptly told me that she could assist if I could verify additional information.

Xoom cancelled my transaction due to not meeting their regulatory and compliance policies. They didn't even informed me via email or text message about the cancellation. They even cut the money from my checking account and then they kept with them for 5 days to return. I called Customer Care about my refund, they keep on saying its bank polices restricting them to refund. They don't transfer as they advertise 4 banking hours, nowadays they were taking 4 business days to transfer. If we call them they will tell that my bank is not clearing the funds. But XOOM will take money next day itself but it takes another 3-4 days to transfer money. They take money from us and keep with them for 3-4 days and do rotate the money for their own gains. I better say call them WORST PLACE TO TRANSFER rather than fastest money transfer service. NEVER NEVER USE XOOM! It's like SCAM and CHEAT FUND Company.

They let my first transaction go through with no problems. The next one, which was considerably smaller, was cancelled. I spoke with many "customer services reps" (used loosely), went through their questions to verify who you are (gets annoying after the third or fourth time talking with them). They said I needed to send them documentation to do a "customer verification". I send them a copy of my driver's license, bank statement and pic of my debit card. Then I get an email that said I am in violation of their "USER AGREEMENT" (again used loosely). I feel violated by their requests and still no service. Use MONEYGRAM or WESTERN UNION. I hope Xoom and PayPal fail.

Please do not go by their 4 hrs transfer promises. I got deceived not once but twice. First time the transaction took 2 days and when I contacted the customer support they told me it was some technical issue. This time I had an emergency and I chose Xoom in spite having better rates with other service providers going by their immediate or 4 hrs promise. I never received the amount even after a whole day and when I contacted the customer support they say it's a RBI holiday in India and next two days being weekend I would get the money only by Monday. First as I checked there was no RBI holiday as per RBI calendar. Second I made the transaction early India business hours and there was no way it could have been held up. Third my bank account was already verified as I had done transactions with the same acct before.

Xoom has the worst customer service I have seen. Today (27th June-2016), trying to reach the customer service by phone for the past 30 mins, no one picks up the call. Not sure what happened to the money I sent to my father's account. They were good before. After PayPal acquired they became careless and negligent.

Their service is very bad. Don't know how to talk with customer. Verification process is very bad. DO NOT use their service.

Before it was very good, after it became a PayPal Service, it became worst... They don't transfer as they advertise 4 banking hours, nowadays they were taking 4 business days to transfer. If we call them they will tell that they found irregularities in the senders bank account... what??? I am using same bank account from since 3 years in XOOM, just to buy time they are telling bla bla bla.... God save XOOM...

Cancelled my transaction due to not meeting their regulatory and compliance policies. My first two transaction went well. On my third transaction I was required to send more information: my passport, bank statements and pay stubs. I received a rejection email and my transaction was cancelled. I called and spoke with the Zoom representative requesting specifically what "regulator and compliance policies" I do not meet. They were not forthcoming with any specifics. I asked to be able to read the "regulator and compliance policies" and I was told they are proprietary. Not sure why the "policies" could possibly be proprietary and I think that they may be in violation of discriminatory practices. Any company that I have dealt with who have "regulator and compliance policies", the written policies are available for the customer to read and are normally published which leads me to question this company and their business practices.

On February 26 I sent a deposit of 1000$ then on January 28 I sent 500$ to Dominican Republic. My recipient said she has not received my funds and today is May 1 2016. So I called her bank and they said the same thing. BOTH transactions did not get deposited to her bank. I am so angry I talked to Mark customer ID ** a supervisor and he said he can't cancel the transaction because it has been received. Then he asked me if I could obtain a bank statement from her bank!!! I said "no it's impossible. My recipient is a very popular medical professional. There is no way I can get a statement."

I registered with Xoom, thinking if they are a Paypal co they would be reliable. The first transaction I made I had to call and verify I sent it. It went good. The second transaction, was put on hold. They called me and said they needed more information to verify my identification and to send copy of drivers license, which I did. I was sent an email saying transaction was cancelled and to call support to correct it. I called, the rep said yes it was cancelled. He did not know why and could not do anything. He said they did receive copy of drivers license, (all information on license matches info on bank account).

I've been using Xoom for 3 years. Never had a problem with them until now. I tried sending my money to my mother as I regularly do. I noticed that it had been 6 days and the money was not yet delivered. I called them only to find out that they wanted extra information from me. My personal ID/Drivers license etc; also they wanted me to fill out a form which had a lot of personal question. It all seemed a bit suspect to me, like why would they require all this now? They've never asked for it before. Seemed like a scam to me!!!

It took Xoom 30 days to get back to me and ended up with nothing. I even called their customer hotline, waited for 2 hours in the queue and got ditched by the rep upfront saying "I'm sorry ** I couldn't help you because you're the receiver". It's like putting me in a lower status because I'm a receiver? I believe this has something to do with their PayPal acquisition.

Xoom does not comply with their own data protection privacy policies. They processed my first payment after I had to call and chase the payment to get it to clear their verification process. They suggested this was one-time issue as I had to call them from overseas... Clearly not the case as I attempted to repeat the payment four days later they requested a copy of my passport, signature on the passport, bank statements from my accounts. I appreciate this might be required for money laundering, however why not ask for it the first time? After supplying the documentation which could not be located the first of 4 calls, they eventually requested "3 more pages of the bank's statement" despite they had the full e-statement. They were inconsistent in their approach, poor communication, poor feedback, language issues in conversation, and after multiple calls and attempts after nearly 48 hours I canceled the payment. Horrible experience...

2 months ago we transferred $200 to a bank account in Mexico but it did not get deposited to the payee. We have transferred money to the same payee before using Xoom. We have called customer service more than 3 times and each time they raise a complaint and do nothing. They are not returning our money. DO not use this service. They will do nothing to return your money when they mess up. One time I got a call to let me know that on March 17 I will be getting a one-time refund and they asked me call to check on the status and when I called they said no refund will be issued because I need to send my bank account. So DON'T USE XOOM.

Last month we transferred $2500 to a bank account in India but it did not get deposited to the payee. We have transferred money to the same payee before using Xoom. We have called customer service more than 10 times and each time they raise a complaint and do nothing. They are not returning our money. DO not use this service. They will do nothing to return your money when they mess up.

I sent out $150 to family member in Philippines. In order for the money to get sent out quickly and not have any issue about money getting returned I used my debit card so it is automatically taken out instead of 3-5 business days thru ACH. I started the process on 03/18/16. By 03/19/16 it was still processing, I received an email stating I needed to call xoom.com for verification. Which I did. At first they explained that I had a previous transaction that they haven't collected the funds, which was false because my bank records shows that they debited $104 from my bank on 03/15/16. I explained this to their customer service. They said they needed to verify information.

These company is a scam! Before Christmas of 2015 I tried this Xoom company because their service fee is just cheap. So I tried the $1000 dollars to send to my sister. After they took money from my account they asked for my 2 Gov't ID's, bank statement and utility bill. I provided it! After 3 days they responded. They're asking for my SSN. They said that I have to scanned it. I do not know why they asking my scanned SSN. Since the money took out already from my bank I provided it because my family needed the money. After another 3 days they responded and they said they will refund my money because for my own security! I was sooo mad because after that they said it will take 5-7 business days before I get my money back.

Well I have sent money with my wife Blanca. We sent 2,900. They asked to check with our bank the balance so we did to make sure it was us sending it. They pass the money over to the bank in Guatemala but the bank in Guatemala wanted to make sure it was my wife sending the money not someone else so the bank in Guatemala is asking Xoom to send to us so info asking us for a photo id and other info on my wife that is sending the money. So how are we sending money with Xoom or the bank in Guatemala?

I was having some trouble using Western Union's website to transfer money so I decided to give Xoom a try. Everything seemed to go just fine while I was on the website make the money transfer. I was trying to send $200 American to the Philippines. The transaction appeared to complete so I sent a screenshot of the information to my girlfriend so she could pick up the money. About 30 minutes following the online transaction I got a phone call from Xoom to question the transaction. It started off innocently enough, asking questions to verify the account information that I provided. It then moved into personal questions such as how long had I know her, what was my relationship, what was the money for, etc. I answered a few of the questions but then told the lady that it was none of her business. I told her I was happy to verify anything she needed to verify the account or card I used but my personal relationship was none of their concern.

On February 1, I tried to send a friend $100 for the purpose of paying a debt I borrowed when I travelled home. Used Xoom and Xoom immediately cancelled the transaction and when I called them they said it's due to a restricted number. I don't know another number for my friend and it was on a different time zone so I accepted the cancellation and they said it will clear within 3-5 days with my bank.

I don't want to give at least 1 star for XOOM, but unfortunately I had to give them at least one. Coming to my issue, I made a money transfer ($1,675) to India on Jan 4th 2016 and the money was not deposited yet. It's sad to say that after 1 month they refunded my money. I sent that money on a urgent basis and I didn't get a single email from them. Every time I need to call these Xoom guys - wait for around 30 mins in the call and then hear no USEFUL response from them. I had to send my recipient's name, bank account statements and even their personal mobile number to verify the deposit was not made. How could they take customer's money ($1,675) and don't return it even after sending all the proofs??

I transferred money using Xoom from my US Bank to India account. After couple of days they sent me a confirmation that the transfer has been completed. Based on which when I checked my India account where the money is still not available. When checked with Xoom, they asked for one day time for the analysis on the case. After one day they replied asking my India account transaction (which shows they don't trust their customers) which I provided as soon I received the mail and even after that they were not able to provide me any proof that shows their money transfer to my India account.

I transferred money using Xoom from my US Bank to India Account. After couple of days they sent me a Confirmation that the transfer has been completed. Based on which when I checked my India Account where the money is still not available. When checked with Xoom, they asked for one day time for the analysis on the case, after One day they replied asking my India account transaction (which shows they don't trust their Customers). Which I provided as soon I received the mail and even after that they were not able to provide me any proof that shows their money transfer to my India Account.

Every time I attempt to use their service, they ask me to provide a copy of my ID to verify my identity. Despite the fact that I have verified who I am, they refuse to complete the transaction. Further, they have a significant amount of restrictions to ensure that they remain below the thresholds for required reporting to USA Fed OFAC. This alone throws a red flag. Stick with a reputable, tried and true service like Western Union. You cannot transfer more than $2499 a day, or $6000 a month, or $9,000 in six months. So, if you intend to send money with any regularity - DON'T USE XOOM. It's very NOT zoom-y. With Xoom you will only be frustrated, and doomed to a very negative experience. If you do, be forewarned, you are likely to be highly frustrated and the promises of a rapid transfer will not materialize. Just see the other reviews. Their system has far too many problems to be considered reliable or trustworthy.

I have been waiting for the last 10 days to have this transaction completed. I called The compliance department SEVERAL times. They asked me for documentation that I provided every time the same day. They promised to follow up with me and they did not! This prompted me to call again only to be put on hold again for over 30 minutes. A second set of documents has been requested, this time of the recipient, and again has been provided the same day. Again, no positive response from Xoom, in fact no response at all!!! As I am typing this, I have been and continue to be on hold for 52 MINUTES. This is a horrible service, you should be ashamed of yourselves. This is my review of your overall service.

I made a transaction with them. I'd send money to philippines and guess what? They charged twice at my credit card and they can't even help with it. Too much reasons. I'm glad I'd read all those transactions online at my bank. They made a lot of lame reasons. Now takes too much time to give back my money? Still waiting. Wow they don't even give back my money. Such a shame customer services. Now I need to pay my credit card or else I'll be having a bad credit. I won't let that happen. I won't never, ever use this money transfer anymore. I'm so disappoint. Guys be aware of this company.

My transaction was denied because I did not agree to email copy of my bank statement. I provided my state ID via email and responded to all the security questions they asked me over the phone. Is it safe and legal that this company request so much of what I consider personal information?

I sent money to myself in Guatemala January 6, 2016. When I didn't get any e-mail, I called customer service. They said that the first email comes after they have confirmed with the bank. They then said that they are having technical difficulties with the bank. I called later and they said they could not tell me how long it would take. I asked if they had trouble with any other bank and they gave the name of another bank. I can call ahead and ask if they are having technical difficulties with any other bank but I am wary of using them again. I liked the fact that the money arrived quickly and that it could be picked up at any branch of the bank. However the service is no longer the same.. I wonder if the reason is that they were bought out by PayPal.

I have been using xoom.com to make money transfers to Mexico. They used to be good but as of lately they suck! They tell you the money is going to be available to pick up within 15 minutes and once you do the transaction you get a message saying that the transaction is delayed. You call Customer Service and all they say is, "I'm sorry Ma'am. We hope you understand." So disappointed because last time I sent money was literally a life and death situation so I needed my family to pick up the money right away. And once I completed the transaction I got a message saying that the transaction was going to take about 4 business days to be ready, but they had already charged the money to my account! Today, Christmas eve, I decided to give it another chance. Well, BIG mistake! Transaction delayed, once again. Never ever using them again. And I wouldn't recommend it to anybody.

I have used Xoom to send to Mexico for the last 3 years. I use it numerous times a month. I have never used the "upgraded" account and can transfer up to 9,000 dollars (USD) a month. This has always been fast and effective with the money almost always arriving at my local bank or grocery store before I can get there usually with 20 minutes. I can only speak to my experience with delivery to Merida, Mexico. The exchange rate is on par or better than the other electronic money exchange and more convenient due the number of places that I can pick up here.

Everything on this page is true. I wish I had read it. I've never signed up to review companies but I had such a TERRIBLE experience with them I had to write. I'm afraid they are going to hack my account, they have all my data. BBB ironically gives them an A+. Look closely, they've had HUNDREDS OF COMPLAINTS. An A+??? What a racket. They ask for all your data, hold your money then deny you. Disgusting business. Shame on PayPal for buying them.

Xoom said that they could send money to a German bank (the largest one in Germany). We set it up, did all the paperwork, and send the transfer. It said sending then pending then on hold, over and over for days. We called, they said Xoom cannot transfer money to Germany at this time??? That it was just a short delay... A week later and my daughter (on a year-long Rotary exchange) needed the money for an educational trip. We called one last time (4 calls before) and they said to wait. We cancelled. We have a cancellation number. Online at our account at Xoom it said cancelled. Yes you guessed it. We flawlessly used World First (got a better rate and got $30 more dollars) and sent the cash.

If you send a considerable amount of money they will hold your transaction, wait many days until the exchange rate benefits them and then they will charge your US account but the exchange rate for the recipient will be the old one. Of course their excuse is that they are "reviewing" the transaction, ask you for documents to make some time, send you to a "compliance" department to waste more of your time, etc. This is obviously illegal and should not be allowed.

Stay away from Xoom! It's a circus. Here's what will happen even to a Upgraded Account. Xoom does NOT offer commercial services yet doesn't indicate this on their front page, only in fine print in their User Agreement. They will bait you in to send all your personal information (Passport, Driver's license, bank statement, etc.). After you try to send they will flag down payments and not send, but NOT send a notification that payment was cancelled. They will lock down your account but NOT send a notification of this and then have you trying to reset your password 3 or 4 times before you call support.

I used Xoom due to the promise of a fast transfer (within an hour) direct to a bank account. I completed the process online and entered in the contact numbers for text message verification thinking 'great, both parties will get simple notifications of completion'. No notifications came - instead, I got an email and a voicemail indicating that my request had to be verified urgently. After several annoying verification questions (although I appreciate that some users are scammers so they need to verify) the customer service agent stated he needed to call me back, whereupon he asked one of the previous set of questions and told me that everything had been verified and that the funds would be transferred within the hour. The next day the funds still hadn't been transferred with no contact from Xoom. It had been urgent the day before, but not urgent when my funds still didn't get transferred.

I tried to increase my sending limit and they asked my driver license, address proof and bank statements or pay stuff. I provided license info, utility bill and bank statements. After that, they asked me the bank statements which have direct deposit info. It doesn't make sense, I can send money from my savings account also. Anyway, I sent the recent bank statements which show the direct deposit info. Now, they are asking pay stuff. They aren't sure what they want and how to communicate to the customers. I'm really frustrated. In addition, they don't care about customers, not sure any managers are working on resolving these kinds of issues. I lost my hope that they increase the sending limit. So, I stated the account opening process in other bank. Thanks.

I send money to a client's account abroad, in Latin America. Xoom's track record now indicates since 30 hours that all is going well and that the deposit can be "within 30 seconds" at my clients bank account. Well, 30 seconds is very different from 30 hours. As my client is upset, over the last 20 hours I've sent 7 emails to Xoom to obtain an explanation. I've yet to hear back from them. At other occasions, more than a year ago, all went well. It seems they've lost control and don't follow up with any clients when I read the other complaints here. My suggestion: find an alternative solution where at least they get back to you when you want to know where your money is because Xoom will just stay silent.

I wanted to wire my girlfriend in Manila $500.00 for her birthday. They took the money instantly and I thought the wire transfer went through. About an hour later I got an email instructing me to call their Customer Service which I did. They asked how I knew this person and if I had ever met her in person. I told them that she is my girlfriend and that I have known her for about 5 years and have been sending her support money monthly. They continued to ask many personal question about my age, what type of job do I have, where I was born, etc. They then told me I would get another email with further instructions. About 20 minutes later I got another email asking me to send 2 government I.D's and a copy of my last bank statement. I did all they asked and felt sure the transfer would go through since I had the acknowledge number. I called my friend to see if she had pick up the money and they told her it was not available.

Completed a transaction of 3000$ to my bank account in India and Xoom straight away debited money from my checking account but even after 3 days the money is not credited to my Indian bank account. Very horrible customer service and people are just trying to fool you to use their service saying it's instantaneous. Never do business again with this company.

I have used Xoom for a few years now. On every occasion money transfer was almost instantaneous and service was superb. But on Aug 6, 2015, I used Xoom to transfer money to India and Xoom decided to hold up transfer for 4 business days although XOOM DID WITHDRAW MY MONEY FROM MY CHECKING ACCOUNT THE VERY NEXT DAY ON AUGUST 7, 2015!! Their justification such, as you are using a checking account and check clearance takes time, made no sense because the money has been withdrawn and I have used the same process and same checking account all along. Their customer service, although very polite, did not provide any meaningful information for the delay. I spent a lot of time trying to get useful information from a supervisor but was not successful. I just have to wait for my money to get to its destination. Hoping someone from Xoom reads this comments and does the right thing.

They accept a transaction only to be cancelled and they keep your money those few days. Since security is important I took a long time to validate my data, providing all kinds of sensitive information. Not only ghost charges starting appearing but they will not follow up on those security reasons. In sum be very careful with these guys, what a rip-off.

I have made a transaction on Xoom mid of July. Had to cancel that transaction because somehow the recipient was not able to receive the money I had sent due to "invalid transaction number." So after I had cancel that transaction I made a new one, but now here's where the problem occurred. Xoom happened to had charged me twice for the transaction, the one that I had cancelled and the one that went through. I called Xoom's customer service to let them know the situation. It went around and around and had said that they had credited my bank the amount which was $50.99, which my bank had clearly told me that there was no any credit was put back in my account on that July 24th that Xoom had told me that they did.

Several months ago I was looking for a quick and easy way to transfer some money from the US to the UK. After researching my options, I found Xoom. The first time I set up my account, I had to provide some information which for the most part went pretty smoothly. They charge a flat fee of $4.99 per transfer and also provide their own currency rates, which even if different from the representative rate--all in--the fees are very, very reasonable. To be honest banks charge me around $40 to make a transfer and also give the worst currency conversion rates.

On July 20, I signed up with Xoom so I could send my friend in the Philippines $100 USD. Later that day I received a message that the transaction was on hold pending verification of certain information, and that I should call their customer service number. I called right away, and the rep started by asking me to verify my email and physical addresses, phone number etc., but the conversation soon became uncomfortably invasive. "Who is the person you're sending the money to?" "How do you know her?" "Have you ever met her?" "What is the money for?" I told the rep that the recipient and I had met online, and that we had yet to meet in person.

Xoom.com has terrible customer service. I tried sending money and the requirements they have are outrageous. First they asked me to send a bank statement and government-issued ID which I hesitantly agreed to. After receiving my documents they called me back and asked that I send them a copy of my debit card (front and back) and another form of ID. At this time I asked them to cancel everything. I was not comfortable sending them any additional documents. Their service is totally shady. They overpromise and underdeliver. I will never do business with this company.

They approved my money transfer and after that they called me to ask many many personal questions and the purpose of the money 130 USD sent as a gift... Really? Is this a scam??? Are they stealing information? Please let me know!!! Also when I ask for a supervisor they had me on hold forever... and they are not even based in the US.I couldn't understand their accent (heavy Asian accent). And this lady decided she was not happy with my personal answers.

Xoom advertising on TV that send money worldwide in seconds. So I send it to try, took four days to send it. I called and always with excuses. I guess money transfers today, they never send it before a day or two. I send it with others before - only promises, but in the end they are all the same.

Hey guys! I am happy to announce that after so many email back and forth for a week to the Xoom customer service and HBL Pakistan Finally my father received the money ($429.99) in his bank account. Yipppiee!!!! Xoom finally resolved the problem. I wrote a bad review about them day before yesterday about my transaction on June 24th 2015 but now it's my duty to give them a credit for returning my money. Thanks again. :)

I try to send money today with Xoom for my wife in Brazil that needed urgently and after they took my money, they send me an email saying that they need more information to finish the transaction. I gave them all the information and they said that wasn't enough. I ask them to cancel and they told me that they will give my money back in one week. THAT'S **, THEY SHOULD PUT THE MONEY FAST AS THEY TOOK OUT. MY WIFE REALLY NEEDS THAT MONEY FOR TOMORROW AND I CANT DO ** BECAUSE OF THEIR DISRESPECTFUL WAYS TO DO BUSINESS.

This company should be shut down and the owners should be brought to justice for false advertising. They advertise that money would reach a bank account in India within 4 hrs and once the transfer is complete, shows 4 days. We sent money to a dear friend in India for a personal emergency on 6/24 imagining it will reach in 4 hours and now have to get this done at another place. The owners use great celebrities to advertise and fool people. ***** Crooks and thugs who started this company should be brought to justice and put behind Bars. I only wish this operation is shut down immediately. ***** Liars **************

After reading reviews and doing my research I went for Xoom to transfer money to my brother in Pakistan. Even though there were other companies offering better exchange rate I still went for Xoom. This is what happened. 21-June-2015 Initiated bank to bank transfer from USA to Pakistan bank. Got a call after half an hour to verify information and agent told me money has been deposited to recipient account. 22-June-2015 went online Xoom.com to track fund, even though agent said deposit has made online it was still showing under process.

I was using Xoom for about 3 years to the Philippines because it was supposed to be the new great service and all. So I began sending funds to my Fiancee and son attending college and living expenses on a monthly basis but then all of a sudden their stupid customer verification reject my transaction and had the nerve to have an attitude when I questioned about my transfer in addition to requesting too much of my personal information... accusing me of suspect money laundering when it was going to the same two recipients over 3 years.

I was using Xoom 5 years already to send money to my nephew and cousin monthly but when I went to Philippines and send money to myself, this stupid customer verification reject my transaction. They already ask me and was able to answer all the stupid question that they have and also send them my US ID bank statements and still they don't give me my money, so I guess it is time to move to other remittance company.

I was told over the phone that I could get my money in minutes. After I made the transaction, I got a notice saying the transfer would take up to 4 days. A lot of people reviewing Xoom are saying the same thing. A company as dishonest as this should be avoided.

Things simply don't add up. Turns out you can only use Xoom to transfer money within friends and family in China, and you find that disclaimer only once you scroll down to the very bottom of their webpage, click on the section User agreement (displayed in tiny type size) then scroll down to page 44 of that agreement and look for section 12 B). It's almost a joke. I bet their customer service representatives go through hell every day answering calls of frustrated consumers that simply wanted to use their platform to transfer money from the US to China. I have to say that their representatives were nice on the phone. But it still comes across as one big scam. This website should be shut down because they do not deliver what they advertise.

After reading all the angry comments, it was obvious Xoom Money Transfer is a company run by the new thugs of the new economy. Just design a platform, find a capital to operate, advertise, outsource everything, just be a broker and see what happened. We might cash in by selling it or we might win a lottery by making it to the IPO after pitching the greedy Venture Capitalists.

If you want to know what you can believe, let's start with what you already know. Have you seen the advert with the Indian bloke that says, "Just zoom it!" at the end? The twenty-something Indian guy with a pot belly... Are we to admire his pot gut at that age? His hand-telephone? Guess what? He's actually a professional marketer. Surprise. Look. **. If that's what they have to do to get an "average satisfied customer" - pay a professional marketer to lie - what kind of product can they have??? They've a new one. Another marketing droid lying for pay... Only this time he mumbles his name and they don't put it on the screen. You can't even figure out what their stupid advert is saying and when you do it’s dodgy. You're going to trust them with your bank account info? I think not!

I send money for Xoom for a long time with my account number and always was fast but now they change everything and take 4 to 5 days to receive the money. If you send with your debit card take minutes but you have to pay 2 dollars more for use a debit card. They are a Liar and I very disappointed with them. Not anymore I going to use Xoom again.

They took 10 days to send money, and took it out of my account twice, by mistake. They gave me the run around for 3 days, then refused to return the money to me. I filed a case with BBB, it's still pending. It seems like they do it frequently, and their answer is always the same, nothing can be done about it...

I used Xoom.com for the first time to transfer money that needed to be in Mexico the next day. Xoom advertises immediate delivery. So I believed them and sent a transfer. The next morning I tracked the transaction and received a message, "Your payment is currently in the electronic check clearing process. During this time, your bank account is being verified debited and payment is being credited to Xoom. Normally this process takes up to four (4) business days. Authorized on: April 20, 2015 11:05 AM PDT Receive Text Message Updates. Transaction Status - Transfer Delay. Estimated Availability: April 24, 2015 5:15 PM PDT. You may contact Customer Service at (877) 815-1531 FREE if you have any questions."

This company should be close. They keep promising that your money will receive for a minute than been 3 days the receiver did not get the money. All you know is you sent the money but they cancel it without informing you that it's been cancelled for several days. I will not recommend this to my colleague at all.

Xoom has lost $6K of my money, and doesn't know where it is. I made two transfers of $3K US to Canada from the USA on consecutive days, for a total of $6K. Xoom's system claimed both transfers completed within 3 working days. However, the receiving bank has no information about these transfers. Nine days later, the $6K is nowhere to be found!

I'm so angry that I send $150.00 to my mother to Guatemala to buy medicine, it was on March the 15. She called me on March the 16 and she told me that they didn't give her the correct amount. Since this date I have been calling Xoom but all that they said they couldn't reach the person responsible! In almost one month they couldn't contact or do something? And nobody call me back or email me until I do it. And it will be almost a month and they don't give me a solution. Please tell me what Can I do?

I used Xoom on March 23, 2015 to send money to a bank account in the UK. I had sent one of my original paintings to the UK, and customs decided to add a tax/fee to it. I did not want the recipient to have to pay this out of their pocket, so I looked into online services that would allow me to reimburse them ahead of time. I had read an article on Consumer Reports touting Xoom, I wish I would have stopped and looked here first!

I am very disappointed with this company :-( I have send money to my mom and they put my transfer on hold, then they have asked me a lot of questions, even spoken to my daughter to verify who i was? That was not good enough to them. They have asked me to verify my address, i'd sent them a copy of my P.S and I.D... Guess what, they asked me for my passport too... The worse company ever :-(

My Xoom account was hacked last month and someone transferred money to Philippines to the person named ** (Cash Pickup). The person who authorized Philippines transaction from my Xoom account also initiated couple 2 other transactions (Other 2 were the recipients to whom I send money every month). Xoom identified those 3 transaction as fraud transaction and cancelled them and I got a notification to my email id. I immediately called Xoom and verified the last transaction I authorized and they were able to reset my Xoom account and I changed all the password. Xoom verification department said, I need to remove all my recipients and add them again to be able to send them money in future. Everything is good until now.

I tried sending money to HDFC bank and instead of instant deposit. It gives me a message that it can take up to 4 business days to deposit your money. I quit Xoom instantly as it betrayed it's customer with false promises and wrong tag line. I have sent money to India multiple times using my same USA bank account and got money deposited either instantly or within 4 hours per Indian banking time to other banks.

The service it's really bad. But what is worse is the exchange rates. I was going to send 1000 dollar but I figured it out that they keep 350.00 only with the rates difference. Plus 4.99 fee. Comparing with the other money transfer companies they look very bad. I would never sent money with them.

Last year I tried to send $950 to Colombia, because my mom is fixing her house there and she asked me to send her that money. (My mother is 80 years old and not a computer savvy) I tried Xoom and they cancelled my transaction and called me for verification. I gave them all the information they asked for!!! (all my personal information) but at the end they asked me to send my driver's license and my passport to verify further. This is the worst company you can use to send your money, they treat you as a criminal, they take all your information and that is not enough. The real criminals know how to use the system!

I had to transfer money to my parents and I could have chosen any service that could have transferred money faster than xoom. They are promoting xoom transfer moneys in 4 hour and it's 3rd day, my money is stuck.

I had been using Xoom mainly to support dialysis treatments of a friend in the Philippines; also support of a girl with transverse myelitis and to help a couple other poor people there struggling financially. I started using Xoom when W.U. did to me what Xoom is now. When they did it, they at least asked for proof of where I get my money and proof that it was being used for the most part medically by my main recipient. I really didn't think it was any of their business that my money which was coming out of a B.O.A. account had been an inheritance, and to get the medical receipts from a person who has enough trouble just to go to dialysis treatments seemed unduly hard for her to go to a computer cafe and have to scan the receipts etc.

I transferred on 31st Jan and still not credited into my account. They are saying that their partner has technical problem (ICICI) and hence not credited. Also they are unable to cancel transaction since it has been handed over to partner. If there any problem exist they should have workaround. Also, why they did not post in their website that if money is transferred to ICICI then there will be delay? If they did at least we would have tried to deposit in other Indian banks. Really poor service maintenance and communication.

"Your payment is currently in the electronic check clearing process. During this time, your bank account is being verified, debited, and payment is being credited to Xoom. Normally, this process takes up to four (4) business days." I got this error message third time, I need money from my relative for some of my expenses. But they are not getting it. Very very poor service by Xoom. Every time this error come in and they do nothing for week. After week, transaction cancel automatically. Xoom is fraud company.

I transferred money to India using my credit card. It appeared on my credit card as "cash advance" and I was charged $126.00 as cash advance fee by the credit card company. It does not mention on Xoom website that credit card transactions are taken as cash advance. I called Xoom and complained, but they said they cannot help anything. So, now this is where I stand with the completed transaction - $20 to Xoom as fees + $126.00 cash advance fee + 20% interest from bank on cash advance!!! Never using or recommending Xoom again.

It's a long way from a good idea in California to a functional international business, and Xoom has not yet made the trip. What they can do is take money from your U.S. bank account using the ACH (automated clearing house) system. What they can't do is deliver it to your intended recipient. For this they use a large group of "partners", some good, some not so good. Many they don't know. Some they can't even contact by telephone.

I got a confirmation that I will get my money back.