Wells Fargo Mortgage Reviews

The process was lengthy and after almost 2 months, I was denied a lower payment because I had too much equity in my home. While this process was underway, the representative assigned to my case told me to hold off on making my mortgage payment since my new payment would be lower. This caused me to be one payment behind and they continue to send notices of foreclosure, make continuous phone calls, and place notices on the handle of my front door. They must be breaking some laws with regards to consumer rights.

I called Wells Fargo Bank over 100 times. After finally talking with several modification specialist they stated we were not eligible for modification because our income was high. I explained to them that we could not afford the high mortgage and that my husband income has dropped. My house went into foreclosure because we could not afford the high mortgage payment. I am trying to do a short sale & again Wells Fargo Bank have been giving us the run around for the past 2-3 years. I have a cash buyer that trying to buy the house and Wells Fargo Bank are dragging their feet.

It’s been almost a year that we have been trying to complete the short sale with Wells Fargo Bank. Now the Buyer are ready to back off because of Wells Fargo Bank is taking so long. My house is going to be foreclosed & sold on the Broward County Courthouse Steps on August 18, 2014. Wells Fargo is the bank from Hell. I also want to state due to all the stress I have gone through with Wells Fargo Bank I had to be hospitalized several times. I now have to take medication for anxiety and stress. Something need to be done about all the complaints against Wells Fargo Bank. Please contact as soon as possible at **. Thank You & Hopefully I will be hearing from someone before August 18, 2014.

So I called them with my modification terms in my hand and Marion, tells me that because I was making "partial payments" I was tagged late. I asked what partial payments were and he told me, "anything less than your original loan amount and that my mortgage specialist should have told me I could still be tagged as being late.." OH REALLY??? Let me read verbatim my modification terms dated NOVEMBER 2013, "you must make NEW monthly trial period payments IN PLACE OF YOUR NORMAL MONTHLY PAYMENT"...... send your monthly trial period payments INSTEAD OF YOUR NORMAL MONTHLY MORTGAGE PAYMENTS as follows" .. Then as follows is the NEW payment amount.. What am I missing??? How the government can allow such a company to ruin people's lives, credit is beyond me....

During the trial = no amt went into escrow & they now advise there is a $1500 deficit there -- which WF has likewise failed to explain. (I had pd directly prop taxes & ins for 1 yr - the "new" escrow amt incl in pmt more than covered the following yr.) I have continually been assigned a new Mtg specialist, ALWAYS, whom I am never able to reach!! The only guess answer I was given was that 'it appears someone doesn't realize there is NO accumulated unpaid interest... that you were/are not behind in payments.' Still when documents arrived giving me 2 wks to get them back, the new mtg balance for which I am to sign is now $5500 capitalized above the actual loan payoff.

It has now been 11 mos since first applied for mtg modification; when I tried to apply 2 yrs prior to that (due to income losses & medical indebtedness), I was denied because I wasn't behind in pmts. The 2nd time I applied this was not used for any denial -- of course, by then I also needed to file bankruptcy. I cannot afford an atty to assist w/the mtg modification, to explain why WF is capitalizing. The change in my interest is not 2%, but .2% -- negligible. They just extended the life of the loan 14 yrs.

It took me a month to contact my agent (Jasmine **) due to a phone system problem (which was documented by at least one Wells Fargo agent). By the time I was able to contact her to get information to proceed, the deadline had passed and I had to start the process over again. The underwriters obviously didn't go over our records properly and erroneously concluded that we had very little income, when in fact over the three month period of documents I had to submit showed a net income of $19,765.75.

case file the day I sent them in.

After going through this process numerous times, I had never heard of this procedure, nor done it. Jasmine ** had simply told me (on April 6) what documentation was needed before May 7, and I faxed all required items per their instructions around noon on May 4. I was told again by Ms. ** that I lost my home to foreclosure due to my failure to phone them on May 4 and open a case file, which I was never instructed to do in the past and was a term I had never heard uttered from them either on the phone or in writing. Despite compliance to the best of my knowledge throughout this entire ordeal, my home was bought back by Wells Fargo Home Mortgage on May 7, 2012. We are now unable to procure another mortgage to purchase a home and are currently renting, as this process has completely diminished our credit rating due to them not accepting any payments.

I have submitted disputes with the three credit bureaus and the rebuttals have come back so quickly that I don't believe they are investigated by a human being but rather an automated system. Wells Fargo claims that they are doing an internal investigation but keep asking for more time because they claim it's a complex case. In the meantime, we are renting a house that we hate. Now the CFPB, attorney general and a mortgage fraud attorney is taking the reins. I want my emotional well-being, sanity, credit rating, life and place to truly call home back!

A few days ago, I was informed that they cannot offer any help and that now I am in danger of foreclosure. What kind of ridiculous Catch-22 is that? I called when I was current with my payments but knew that my financial situation would deteriorate. They would not help, saying I had to be behind (they specified that its usually 90 days behind) before they can start to help. So now I am in the position they told me I would need to be in before getting any help, and they say they are about to foreclose.

When I found out what was going to be happening, I went into my nearest branch to discuss this and if I could defer a months payment. The lady I spoke with at the branch (she was great & was trying to be as helpful as she could) had to call an 800 number somewhere to speak with the home mortgage department. These people were not at all helpful -- could not defer a payment nor help with breaking up payments to help get me through this month. You would think that they would be a little bit more helpful especially if they are dealing with customers that are (and have always been) in good standing with their business. I am very disappointed with Wells Fargo Mortgage.

The following week I received another request for information because now they said that my debt ratio was too high which was the purpose for the refi to begin with. So the clock ran out and I was looking into other options. At that point, I got the appraisal back and there were multiple errors on the report which upset me having paid $500 for this service. I told the bank that I wanted to be reimbursed for the appraisal fee since, 1. the bank led me on and 2. the appraisal was of poor quality. I did get a loan with another lender without any problems and they didn't steal $500 from me. Wells Fargo is unscrupulous and a terrible bank who still owes me $500. I complained via BBB.org without success.

Our credit is now ruined & we lost our beautiful home! I believe it may have been due to the fact it was a VA loan & Wells had no interest in doing anything to help us as they got 100% of the value of the loan back from the VA. There was no incentive for them to help us. What a crappy thing to do to anyone, let alone someone who spent their entire career serving our country! If anyone has had a similar experience, we should all get together & do something to stop this from happening to other military families!

I finally received confirmation that I was not approved for a loan modification. Mr. Preservation Specialist suggested that I sell my house. What kind of advice is that? I asked to speak to a supervisor and scheduled an appointment. Of course the appointment to call me back was kept... THREE HOURS LATE. All I got from her was that I agreed to pay the mortgage and I signed this and I signed that. They are going to get their money because I am forced to take a loan from my retirement account. However, I am now going to begin working my absolute BEST to sever the relationship with Wells Fargo. Here is a warning to anyone out there looking to them to mortgage your house. Should you EVER run into a financial situation, do not look to them to help.

I did try for a loan modification to help with the one payment, was told that nothing was available that I qualified for at that time. Eventually, I went out on FMLA myself and ended up on State Disability. Basically, Wells Fargo could do nothing to help with my mortgage in any way and I ended up behind in payments and eventually had to do a short sale to help a little bit with my credit. I don't know why I was not eligible for any help, but I kept being told by Wells Fargo that I did not qualify for any assistance at all. I don't understand why, but that is what happened. I lost my home and what I found incredible was that Wells Fargo sold the house in a short sale for around $89000, and I bought the house for $156,000. They took a loss of around $60,000, but could not help me with one loan payment. I did not understand what happened and even though I did try even other avenues, I was told that because my loan began in 2010 and not 2009 or earlier, I was not eligible for assistance.

Be very careful about signing releases from banks without first obtaining legal counsel. Don't know myself concerning other banks, but Wells Fargo seems a tricky bunch of fleecers that will seem to be helping when actually setting you up for more profit. No remorse, no discernible ethics at the top -- money, money, money seems their sole guide. And it matters not what is right to do, seems only what might profit them to do. We can not get Wells Fargo to reconcile our loan, and now not even our so-called FREE Lifetime checking account with our mortgage, now $5.00 per month. All we can do is warn others over and over, thousands of postings complaining about a bank that has fleeced, scammed, and ripped us off.

Be just as careful of so-called temporary interest reduction agreements. I've researched out case after case where that not long after signing off on one of these agreements Wells Fargo begins foreclosure proceedings. Things are not as clear as perhaps they might have been with smaller banks decades ago. Big banking monopolies have taken over the mainstream and their ethics are far different from the ethics claimed in the fifties. Any that get into trouble with Wells Fargo after reading this can't say they were not warned. Thousands of others have presented similar warnings, and now me. Tomorrow others will warn, and on and on...

I used the website to find a local contact and someone called me promptly. Lucky for me it was the local branch manager! I explained all of our details to him and how we were not approved through the previous company. He assured me all was well and that it was common for that to happen, but we were already pre approved through him so we just needed to find a house.

Well... We did! And it was beautiful. We walked in and could imagine our self finally settling down after years of being split up and moved around in the military. We put an offer down and they accepted it! We were elated. Well's Fargo's Rob ** jumped on the contract and gathered our documents. I spent time off of work to get documents signed by my husband that I was told needed to be completed NOW. We were passed onto a loan processor named Nadine. She called me immediately and was very comforting. Realistic, straight forward, and I was happy with her. She explained how she would hold our hands through the process and everything would be fine as long as we got the documents she needed. She was a professional and detail oriented and always liked to make sure the Underwriter had nothing left to ask for.

So I gave her whatever she asked for as fast as I could and she told me to wait three days because she had just submitted to the Underwriter. I was thrilled. We were almost done. I asked her what the likelihood of all of this falling apart or denied would be. She said she wouldn't have any idea why it would fall through, we were hard working individuals and the file was perfect.

I didn't hear from her Friday. I called Monday with no answer. I called Rob, no answer. A week later, I got notice that the house was being appraised and that the appraisal would be given to the underwriter within 3 days. I assumed everyone was busy but I was getting worried that no one had bothered to email or write me back in over a week.

A week after the appraisal and no word from anyone, my realtor and I discovered that the bank had surpassed the Loan Commitment date on our contract. We tried our best to get a hold of Rob or Nadine but didn't hear anything other than "I'll look into it" on Rob's part. What happened to Nadine? She told me she was going to make sure I knew what was going on.

It wasn't until I walked INTO Well's Fargo Mortgage in Bradenton Florida and waited to see Rob face to face that I found out what was going on. He told me he would get to the bottom of it, assured me it would be taken care of. I flat out said "If something is wrong, tell me so I can either fix it or move on" and he smiled and said he would call me this afternoon. 5:00 that afternoon Rob called me to say that the underwriter won't approve us because my last few checks have had wonky amounts. I can understand that, but this is something he had explained to me wasn't an issue. He and Nadine both told me that it was understandable for someone with three small children to have uneven paychecks despite having a full time job. Between signing papers, doctors appointments, dentist appointments, sports, and an internship, I was busy. This wasn't anything new. I was told this would never be an issue. That was frustrating.

The worst part? I asked countless times whether there would be issues or a possibility of such. Nope. I was ignored for weeks and spent almost $2,000 on a house that I'm not going to own. Because they waited and ignored me for so long, I probably won't get my escrow back. I definitely won't get my inspection money back. I feel like they blew me off instead of answered me honestly.

Now I'm left TWO WEEKS BEFORE MY ORIGINAL CLOSING DATE trying to find a backup, or lose everything. All because two people couldn't be bothered to answer their email or phone messages. And no. I did not hound them until it was too late. So there was no excuse for them to blow me off like that. I'm a really understanding and compassionate person but they put me in a position where I couldn't even wrap my head around their actions.

I had the head of our housing coalition and HUD in Greensboro, NC helping me to try and resolve the problem that was created by me asking for help. They gave me this modification and this is how it went. My house value when I bought it was one hundred and thirty two thousand. When they finished, it became one hundred and fifty nine thousand and they took forty thousand dollars I had paid in equity on the house, saying that was no longer there and then gave me a penalty of twenty thousand dollars more for penalties they couldn't explain. I took the deal only because they didn't give me any other choice. I didn't have money for a lawyer. If I did I would have fought back.

I am a single mother who works 20 hour days to support my son and keep a roof over our heads. I felt like I sold my soul to the devil that day because they deliberately did this and would tell me during the time I was trying to get the modification I had to wait three months before I paid a mortgage payment and send a letter of hardship. Every time I did they said they didn't receive it even when I had it sent to them by mail that they had to sign for. I have kept notes and records to back up all of my claims and have witness from our housing coalition and a friend who is a mortgage lender plus bank statements showing my mortgage payment history. They put me in bad debt with my credit score saying I deliberately missed house payments when they wouldn't take payments because that was supposed to be part of the modification. They set me up to fail. I wish I didn't have to ever do business with Wells Fargo and wish I could get a mortgage with someone else but because they ruined my credit that I am trying to rebuild it will make it hard to get a mortgage with anyone else until my score goes back up to where it was before this happened.

Every loan that is in default, they collect insurance on even though they never put up the money. Then when they pool those loans, they have another 4 or 5 policies on every loan in the pool and then they tell the investors who put that money up that their investment is a loser and keep all the cash and then they go after the house. So for a 300k mortgage, they profit around 2-3 million. That's a pretty slick trick ain't it? All under the watchful eye of our regulatory bodies. Now, don't forget the escrow and title companies as well as your loan broker and the county recorders, they are all having a gas while we all lose our homes. Oh shoot, I almost forgot the part about the sales of the bond/securities that they sell that represent the pools of loans. Well, they sell them many, many times. Are we mad yet? True stuff.

In the meantime, I ran out of groceries, gasoline and medication and I called every day and went in every day to get them to return one of the three payments that they were not authorized to take. I had to tap my friends and family to get life sustaining drugs and I had to go to the food bank to get enough food to stay alive. They don't care! I have been screaming ever since, but they say that they "followed their procedures."

If you are a Wells Fargo mortgage victim remove all money from any other Wells Fargo account that you have right away! They will not sell your mortgage, even though this is done by the billions of dollars every day. They will take money that they are not due, and they will take it without authorization. Tell everyone you can to run far and run fast from Wells Fargo. If you have any money at all in Wells Fargo, they will take it and call it a bank offset even if your mortgage or credit card is current! If your money is in another bank, they have to get a court order to steal those funds and you have time to move your money out of any other bank, and keep it in a safe where they can't get to it.

Wells Fargo is nothing but sanctioned criminals. They will follow their "procedures" even when money is not due to them. If you are stuck with them as a mortgage servicer, make sure you do everything by paper, keep no money in any Wells Fargo account and make sure that you make them create a Wells Fargo money order to pay your mortgage payment. This is a paper audit trail that they cannot defeat. My mortgage is current and paid as agreed, and they are still sending me nasty-grams telling me that they are going to foreclose. I want them to try because there are remedies at law for any mortgage company that tries to foreclose on a current mortgage. Further, I am on top of making sure that my taxes are paid and my insurance is paid. If they fail to do this, they lose the lien on the property, and I just can't wait for that to happen.

I cannot stress enough how important it is to keep all cash out of Wells Fargo if you either have a credit card with them or a mortgage with them. If your cash is in another bank they have to go through a court to get to it, but if you have cash with them, they can and WILL steal your money. Take it from someone who so painfully learned this!

The woman who called today asked me if the property was a single home property. I said, "Well you work for the bank who owns it. Don't THEY know what they own"? Idiots. No wonder the economy has been in the toilet in this country. Add up a wasted 20 minute call, every day, over just a year. It's unfathomable that this bank is still in business.

My wife and I were ER Nurses. Working people. As Ben was operated on at 6months of age. We live in Pa. After being in a Pittsburgh Hospital for 2weeks, they found a golf ball size tumor in a 6month's head. Pittsburgh is 75 miles away. They wrote him off as terminal, not survivable. He did and they put him on chemo twice one week and three times the next. Some days he needed to stay over due to his blood work. 150 miles round trip, my wife off work and savings go quickly. A few weeks later, I found a doctor in New York, NYU, and he gave my son a 50/50 chance of surviving. As a parent you do what you have to for your kids. To get him to New York, he needed a medical flight, cash, check, or credit card. No insurance, that can be turned in later. I had a friend with a plane and the doctors approved my wife and I as a medical flight. We flew into Teeterboro, and went to Ronald McDonald house. He had surgery and removed 70% of the tumor and after several months came home with follow up in Pittsburgh with the same chemo for 18 moths.

After 2 years, the small part of the tumor started to grow again. It was another round of chemo. Different chemo but same frequency and frequent overnight stays. I managed the rest of the family, worked and thank God nothing major happened to the other children. After a year and a half, his tumor started to change again. He was needing 24/7 care since this began. I was full time and my wife was hourly when she could. We got referred to St. Jude's Children's Hospital in 2001. We had taken out the original mortgage at around this time. He spent all summer of 2001 with experimental and conformal radiation. We tried to preserve his intelligence and hearing, knowing he was already dealing with many problems. This is a condensed history.

In 2010 Ben needed more surgery. I knew I would be at his bedside also and as a goodwill jest urge, contacted Well Fargo to let them 2 payments would be missed due to our situation. I was sent a papers to file, hardship papers and the bottom line was, I was $400.00 short bottom line. After 2 weeks, I got a bill much more than regular bill. I call and they told me maybe it did not go through yet, wait two weeks and call back if I did not hear anything. Of course I did not hear anything so I called. I had to go through an operator and they hooked me up to possibly the collections office so it was a three way conference call.

The lady at the collections part (not sure if it was collections) was very abrasive. I need to repeat this, she was very abrasive! She told me that they received my hardship application (which I FedExed) from St Jude's, and according to her my income was $900.00 on the positive side, so they increased my payments to get caught up. I disagreed with her, told her and asked her to please re-add because maybe there was a type of that was looked over. She told me she could not because it was one day over the time so a new one needed to be sent and start the process all over!

When she hung up, the operator apologized because my figures and hers were the same! We are college educated, putting 28 hours into a 24 hour day. This pissed me off! I made a copy of my copied papers and sent them registered mail to the CEO! I got a call from a secretary, explained what happened and got the reply that I would have to reapply the hardship papers. I ignored the calls, made extra payments as much I could and within a year, was caught up on my own.

Last year my accountant recommended refinancing for a better rate. I called in April 2013, was sent the paper work and in May had the application faxed in (in a way I feel that was better because it left me with copies and proof, I sent papers in May). At the end of May, I got a call from (Dan-not real name), he needed like 2 things. When I got the info I called. His message said if he is not in push a button and speak to another member in his department. I did and they would give Dan the message. At the end of June I called Dan and asked him for a status because I was going out of town third week in July. He told me that everything approved and I needed to make an escrow payment and my first bill would be sent for August 1st. Finally catching a little break! Now remember, Dan told me I was approved. I waited for the bill but it never came.

I called and was referred to Mary, not her real name. She told me that Dan no longer worked for the company and get this!!! All his computer information was wiped clean! My first concern is my data jeopardized? She said no, but I had 2 days to get all the information to her. That was the longest they could extend the rate. I just faxed all the paper work back in thinking this is Wells Fargo again but I sent the paperwork in to her. I was told at the second day that some of the paperwork needed further, like my computer banking records did not have my name on each sheet, they never had verification about my employer. I exploded, why the ** didn't Dan tell me this? You need several days to have them respond.

I did not meet the extended 24 hours that they talked like they were doing me a big favor! I took my son to special Olympics and returned. I talked to several people but Mary did do her best to expedite what was needed, but could not answer why I got a call from Dan confirming everything approved for a rate of 2.65%, and when everything finished into July, I have a rate of 5%. It sucks, I got screws by following what was told to me. I got screwed for tens of thousands of dollars because of Wells Fargo!

I have the paperwork. I have no money, stopped working at the hospital to take care of my son rather than put him in a nursing home, so now we live pay to pay taking care of my son for $12.19 per hour. It sucks just like Wells Fargo. On the other side, I did get to see 2 of my oldest girls get married. Unable to give them any money for the weddings. I do have 3 grandchildren. Life is so much more important and from running 24/7 for 21 years, it is nice to see who my family is. I have no money, no assets but my family and a son who is a hell of a fighter, a beautiful wife and time to do what I wanted to, take pictures and see life rather than treat it and fight for it.

In my thoughts, Wells Fargo sucks. I still would like to have a few bucks to spend but that's life. Ben is so very happy go lucky, takes 1 college course a semester with my wife or me with him because he wants to. He limps with a cane, has an amazing memory and loves country music and Red Bull. We thank God, every day he awakes and live day by day. Would love to write a book to get some money, if anybody can help.

One last thing. He gets disability SSI but for the times trying to get help, we were told by the gov't to stop working so he could get more benefits, and for Wells Fargo, we need to miss several payments. We are working class with good ethics and quitting was not an option. Day by day. Thanks for listening. and I hope someone got something from this. God bless and a prayer for Ben goes a long way!

When we finally got through to someone at Wells Fargo they jacked up our payment almost double. We were able to negotiate the payment down a couple of hundred dollars. Our original payment was $828.00. To make up the escrow they increase our payment to $1500.00. We finally got them down to $1200.00. We are on a fixed income. Retirement and Social Security. We have owned this house for 35 years. We had this house paid for in 2005. We only took out an equity loan to do much need repairs on our house. Going to Wells Fargo was the biggest mistake of our life and my wife and I have suffered much stress and we have had health problems worrying about losing our beloved home. Wells Fargo are a greedy lot with no soul or compassion except for their "bottom line". May they rot in hell.

We are now stuck with our approx 21000$ in Escrow Account and also removed all contingencies. What bothers me the most is that if this was an issue why did the Wells Fargo not do investigation before giving us the LOAN COMMITMENT LETTER. Due to their negligence, I am under such a mental stress. I cannot afford to lose 21000$. Sellers are being in-cooperative with us too. Wells Fargo is refusing to take any responsibility for this. They do not receive calls and we are being treated so badly. Can someone please help us. Is there anything we can do. This is the worst bank, and request all my friends to not bother to apply mortgage from here ever.

It gets worse. Ready for this, Chris told me he could get me my $800 back if I did another transaction with him. He asked me to loan money to another one of his clients and when that deal closes he will personally pay me back the loan, the $800 and some interest. Like an idiot I did it. Chris is a smooth talker. Well as you might have guessed I lost everything. The other transaction did not go through and all my money is gone. Have not been paid back a penny. I even had to sign a letter earlier stating the money I was giving his friend was a gift and not a loan. One way or the other I will get my money back but in the meantime I would run from Wells Fargo and their slick talking loan officers. If I was Wells Fargo I would have let Chris go a while ago. I have spent many hours on the phone with Wells Fargo. I do not even get an apology and Chris is out there doing his swindling to other innocent people.

We have representatives that approve customers for unemployment programs all the time. 25$ a month for 6 months?! Sounds amazing!!! But do you know how many reps leave out the fact that they have to pay the difference at the end? Why do they do this? Because we get a bonus off of them! I myself could never lie to my customers. I will do the math on that call and tell them exactly what is expected through the process. It sickens me what employees do to make a buck off of those who need these programs. I have never been through a modification myself but I treat my customers as I would want to be. To work it someone who will pick up the phone, return their messages and get it done the first time. Again, I apologize to all of you for the experiences you've had.

In 2011 my now ex-husband loses his job and asks if I can take over the townhouse. I will need to get roommates to afford it but I think I can manage so I say yes. With the chance we may not be able to make a full mortgage payment for one month during the transition I call Wells to see if a payment can be deferred. Without being given all the facts by an untrained staff member I am placed into a forbearance under the false impression it was a deferred payment plan (to the end of the loan like what my car payments lets me do around Christmas, I am naive in how this works). Not knowing that after the forbearance I would be required to pay the full amount that was deferred a mere 3 months later.

After an extremely lengthy and complicated complaint process I was finally able to get the loan modified because I was not able to pay the forbearance monies back and a modification was the only solution according to Wells Fargo. March 2012 I was offered a job at my dream company out of state. I was able to secure the help of a friend to rent my townhouse until it could be sold.

July 2013 Unbeknownst to me my friend has failed to pay the HOA fees and finally tells me she can't pay the full mortgage. I supplement some payments and use any savings I had to try to keep the townhouse current, depleting every saved asset from the previous year. She says she is moving out and can no longer assist me. Nobody can. My ex-husband is trying to run a business on his own, my dad loses his leg to diabetes and my mom has to cut her work hours in half to help him. I start realizing the full scope of unreliability on the part of my friend and begin trying to fix it. Unfortunately by this point it is too much for me to handle financially and I begin looking into the Short Sale process with the guidance of a Realtor and Short Sale negotiator. I am trying to do what is right for my situation. August 2013 Buyers have been found and Wells Fargo accepted the amount negotiated. The Short Sale process begins and mountains of paperwork are submitted. Renters are evicted.

December 2013 More paperwork requested and has been submitted. January 2014 - More paperwork requested and has been submitted. Repeat Repeat Repeat. I search online and find out that the reason most short sales fail is the lack of the Home Owner to provide paperwork so I never hesitate to provide it at speeds that would make The Flash impressed. I find out the friend had not paid the HOA for 7 months. In order for the house to sell I have to pay off what is owed so I beg, borrow, and scrape up 1400 dollars to satisfy the debt.

Months continue to fly by with paperwork after paperwork request being completed. My grandma has passed away and I inherit a sum that helps me get caught up on my other bills. I finally start living more comfortably in the expensive San Diego area. More and More paperwork. Guidelines have changed and so we have to continue this over and over. Why has this taken so long?

Every time the file changes hands they ask for more info. They ask for info that was already provided. They reject my 2012 taxes that were completed by H&R Block. I have to sign and submit again 3 times over. They ask my parents what TWO DOLLARS in other income was on their taxes. (Interest from their checking accounts) They reject that because it says $1.12 on each of their bank statements. (I think to myself what idiot doesn't know that you can't put cents on a tax return and the amount is rounded). They require proof of payment for every bill we pay, but the proof has to have our names on it even though some bill pay companies do not format it that way. They ask my dad to write a letter saying he would continue to receive social security benefits until he dies?? (Again I wonder what idiot doesn't know that's how SS works and how morbid to make someone write a letter like that!)

February, March, April 2014 Every time I get an email from the Short Sale negotiator I have an anxiety attack. I end up exhausted and crying by the end of the day. May 2014 The paperwork is denied. We are told that we make too much money between the 4 of us and we have enough that we can afford the monthly payment. I suppose at this point, 10 months after the initial hardship we are all in a better place and on paper it looks like we could afford it; however, we cannot live comfortably with an additional unneeded house.

I do not even live in the state anymore. My Ex-husband has moved on with his life in a direction completely opposite the townhouse. My parents have had their lives in their home for over 25 years. Both my Ex-husband and I have personal loans, I with my fiance and he with his parents and neither show up on a credit report nor have paid receipts to prove what we pay. Trust me, we provided them with all of our bank statements and told them what they are for but they would not accept them as receipts. Even if they did accept them we would still have what they call a surplus because we are in better financial shape now 10 months later; however, again, nobody is in a place to take over residency at that house and we cannot sell it for what is owed and renting has proved unsuccessful.

Even the short sale negotiator remarks that they have never seen such a horribly handled case. At this point it would take over $15,000 to get back on track and that is not going to happen. I have accepted defeat in substitute for another year long battle trying to do what is right. I have come to terms with this foreclosure and will have to live the next 7 years in apartments or at the mercy of someone else's credit score. The anxiety attacks hopefully will calm down now even though I get little stabs every time I pass a Wells Fargo bank (It could just be unbridled rage and not anxiety, who knows really).

I thought people were supposed to own a house. It was supposed to be a good thing and investment for the future. This was/is my first/only home purchase. I was naive and I have paid the price. I did not know how a mortgage worked. I did not know how quickly your life can change and I was ill prepared. Though I am stronger now and perceptively more knowledgeable I am sad that Wells Fargo mishandled my mortgage in so many ways at so many times. This letter is a summary of years of paperwork, negotiations, phone calls, collection calls, BBB complaints, questions and answers, right and wrong, good Wells Fargo staff and terrible Wells Fargo staff along the way.

I did not deserve what happened to me. I should have been able to sell my home for at least what was left on my loan when I had to move but because of the market collapse I could not. I tried selling, I tried renting, I tried asking family and friends to live there, I tried to do a short sale that was supposed to be better than a foreclosure and yet I was denied because I am now living a normal lifestyle with extra money that I should be saving and not dumping into a underwater mortgage.

I am sure I am one of many. I am sure that my voice, to you, is as small and insignificant as a passing leaf on the wind during a storm. I still feel compelled to write and tell my story. I will not waste my time and energy with Wells Fargo anymore except as a cautionary tale to others. I may write a blog that will ultimately go nowhere, I may ask an attorney for advice even though it may not be a good case, or I may just try to forget it all. No matter what path I take and where it may lead I wanted to let you know that due to people who work for Wells Fargo, my simple life has long and ugly scar across its face.

What was supposed to take no more than a month for a decision took close to three months. I was also told that while we were in the loan remodification process our home would not go into foreclosure status. It did. I was reassigned two more times and the third (and current) representative, Anthony ** is the one to call and tell me our home is in foreclosure status. I told him we were in a loan remodification and until we got a decision, nothing like that would happen. He sped up the decision. We got turned down. I knew we would. My husband is still looking for work and working min wage while applying for better jobs. I knew then. We should have never been encouraged to try in the first place. I was completely upfront with our representative at the time that I didn't think we'd qualify and said what my husband was currently bringing in a month. He talked me into it anyway. To this day, I fully regret that decision.

Our current representative, Mr. **, explained we could move forward with a short sale since we did not qualify for a loan modification. I was in the process of doing so and had a new realtor (and more experienced one to help us) who knew what he was doing from the get go to help us. Upon getting a new realtor and getting the paperwork in, we went into foreclosure status again. I called Wells Fargo several weeks ago over a banking issue and told them my horror story with WF and our mortgage. I was so emotionally stressed out by WF and dealing with my son's medical issues, I was ready to just throw my hands in the air and accept the foreclosure.

The CS banking rep redirected me to speak with her manager. An hour and five minutes later, I was told by another WF representative that it had been taken OFF of foreclosure status again. I had provided my realtor's name and information, my Home Preservation Specialist, Anthony **, was supposed to call me by the following Wednesday (the call was made on a Friday) to follow-up with the short-sale process and in the meantime my realtor submitted the short sale paperwork required by WF by the date requested, not once, not twice, but three times and WF is still claiming they have not received the paperwork. I've even received a letter in the mail from WF that they have our realtor's information listed for the short sale process. My realtor is also obtaining proof of his role and getting screenshots with time/date of when he submitted paperwork and the message he receives when he does so. He's also been in contact with WF over the phone on guidance of moving forward.

Today I receive a letter that the foreclosure sale date on our home is 6/4/14. Why would that be if we are doing what is required on our end? We are not supposed to be in foreclosure status. When is it the fault of the banking institution that they are so incompetent they cant honestly help people who are trying to do the right thing for everyone involved? I have never received that follow-up from my current home preservation specialist either. I signed the authorization form to hand over all communication with WF to my realtor and he hasn't heard from anyone either besides calling them to find exactly what he needed to do to short sale our house.

I have a two year old son with Lowe Syndrome - a rare disease that affects the brain, eyes and kidneys. I stay home with them to do his physical and medical needs. WF has caused me such emotional stress in being so incompetent on their end I have lost weight, I easily lose patience with my family, I cry. It's taken time away from my son to spend a lot of time on the phone that ends up being all for nothing. I have done everything I have been told to do to move forward with a short sale. I am and have been trying to do what is best for my family and WF has not been successful in helping me obtain that goal even though they have told me more than once they are here to help me.

I have done everything I have needed to do whether it's send in the proper paperwork, follow-up to let them know what I'm doing, who my realtor is, etc. It is them who cannot work efficiently and communicate correctly to make sure everything is being handled in the proper manner. Why even offer short sale as an option when they are clearly not equipped to handle this request in a timely manner without all this convoluted miscommunication that ends up hurting my family and I more in the process. We go into foreclosure we cant even get into the apartment complex that will offer us lower rent for having a family member with a disability. They will have ended up screwing us there too.

I have all phone records of my calls to WF about our mortgage since last October to prove the stress they have put on me and in turn my family. I've tried to do the right thing over and over. Why cant they?

I have a letter from WFHM saying that, neither myself or the V.A. or any obligor on the loan will be pursued for any portion of indebtedness not repaid by the maximum claim payment and the proceeds from the sale. I just saw on paperwork from WFHM that it says settlement funds were applied to accrued interest, fees and advances after paying the remaining principal balance from the sale., so they say it paid the remaining principal balance, so my credit is wrong according to them. It paid the remaining balance. My credit should have been paid in full, for full balance plus some. WFHM is doing everything they can to try to get me to go away. They give little to no information, housing has gone up $80,000 in price since I should have been able to buy, and they don't know it yet but I'm not going away. This will somehow get made right and I won't stop till it is. How many other veterans did WFHM do this to?

Fast forward to this month. It is not even 10 am in the morning and they have already called my house twice. With that being said my payment is due the 6th of the month, it came out of my checking account (again Wells Fargo account all tied in together) at 12 am today. I called them back, using the number that showed up on the caller ID, and asked why they were calling me and they had no idea. They stated my account is current. I have multiple accounts with them, including a business account, all in good standing. Going forward I will be filing complaints, and doing some research to switch banks.

So April 9th I once again get a call thinking it's wither approved or denied and the REP tells me the application has not been sent to underwriting as she did tell me it was going to be weeks ago, and she needed me to confirm that I was ok to have my hazard insurance escrowed (property tax is already taken out). So now I was told that going to underwriting is pending.... again! Seriously, I believe I had stated in an earlier conversation that was ok. Why the delay, AGAIN? This is ridiculous. I can't believe more than 6 weeks to go to underwriting.

This is crazy, almost as crazy as when I requested an assistance in 2008-09 and no one ever and I mean EVER contacted me to say that I was approved for a payment reduction... But when I received a pre-approval for a HARP with Wells Fargo, they told me I had been approved but failed to let me know! Wells Fargo, this is inexcusable. You are playing games with people. There is lack of training and following procedures within your modification group. I can't even get any simple questions answered on if I really can qualify and what are my options. Enough already. Let's get it together and be the bank you used to be!

When questioned about the change, I was told by Katie that "you said you wanted to bring less to the table so we increased your loan amount." I wanted to scream "you liar" but I remained professional about the matter. I have contacted Wells Fargo who will assume no responsibility for this egregious error. I have been in communication with a specialist Linda ** and her contact information is **. Wells Fargo will not admit to the discrepancy between the Truth in Lending Addendum versus the actual loan amount on the Settlement Statement. I really wish I would have gone with the credit union because Wells Fargo is obviously unconcerned about being ethical in their business practices.

All this after I constantly kept in touch with them and followed their instructions. Luckily again I have a plan but in the last 7 years that I've been a Wells Fargo customer I've heard more lies and deception than I can count and if ever asked by anyone for a referral to a mortgage lender take this WARNING. Do not deal with Wells Fargo unless you don't mind headaches.

Recently, we had the incredible opportunity to purchase a house for $16,000.00. It is owned by my mother and her husband and they owe a mortgage of a little over $8,000.00. They are in their 70s and the upkeep of the property, land taxes and insurance has become too much of a burden on them and approached me about buying the house for the above mentioned price. We went to Wells Fargo on 3/11/2014 to seek financing. We have no credit cards because we were both burdened with cc debt at one time in our life. We have a mortgage at her bank and I have our vehicle financed through a dealer credit institution.

Our income to debt ratio is 24.9%. My score is in the fair credit as well as hers. My score has been stuck at this level for over 3 years, but because I don't have other accounts my score is stuck. Get it, because I am not in enough debt, my score is stuck. We wanted to be totally honest in approaching the Wells Fargo for a loan. When I had my truck financed, I found that I did have one account in collection that I was never aware of until the financing of the truck became an issue. A family member that is now deceased had tried to help me without me knowing and had taken a credit card from Fingerhut and by the time I found out about the account it had been defaulted on for 2 years.

After going through the disputes with credit company, I realized the only way to clear it was to pay the debt and be done. The account has been sold 4 times since the original debt and on my credit report it looks like I have 3 collections but it is only one account. I told the loan officer at Wells Fargo all of this before we started and asked if he thought we would qualify and he assured us that he wouldn't run our report unless he thought we could be approved since the loan was for less than most people spend on cars and the loan is for a house and land in the city. The representative decided the best way for us to go was to get a personal loan for the purchase and then it started to get humiliating.

They ran the report and then he excused himself to go and talk to the bank manager. He came back and started talking about we were turned down for the personal loan and he needed to go talk to the mortgage officer (Rusty) who I had noticed had been watching us from the time we walked in the bank. Courtney came back and asked if we wanted to put our home up as collateral for the loan and we did not since we owe so little on that debt and don't want it tied up with this home. Courtney goes back to the manager and then to Rusty and we began feeling like we were at a car dealership.

Next we go over to talk with Rusty who immediately began to "grill" us about why my parents wanted such a small amount for the house and why wasn't they with us. I told him we had a legal sales contract as well as a promissory note and I had the deed with me given to me by my mother for this loan process. He treated us like we were trying to steal the house. Then in a complete turn around, he told us that if we were willing to borrow $50,000.00 we could probably talk because any lesser amount just wasn't enough for Wells Fargo to waste time with. I asked him straight up, "We are being turned down for a personal loan to buy a house for $16,000.00 that is worth $39,000.00 and the land is worth $14,000.00 (tax assessed values) or a sales price of $93,000.00 and the only way we can get this loan is if we will go in debt to Wells Fargo for at least $ 50,000.00," and he responded, "That is correct", and turned around and handed me his business card and told me to think about the $50,000.00 and we were escorted out of the bank by Courtney who just looked shocked.

The reason I went to the bank branch is because in the past 4 years, I have tried 2 times to get a loan for home improvements, etc., and each time immediately turned down online. The statement on Wells Fargo sign in page states that to get better consideration, you should go to the branch that handles your account and explain any discrepancies they would be able to take in account your account actions and how you pay your utilities, account standing etc. They know all my bills are paid on time every month from viewing my account activity. I have experience with people discriminating against citizens that are disabled.

I truly believe we were sized up with my disability being a deciding factor in our application for a loan for this purchase and were treated like we were criminals and I am also a little concerned that Rusty asked for the address of the property before we left which left me feeling that he may be looking into snatching up the property himself. It was just curious that he asked for the address while already telling us we would not be getting a loan. May be something or may not be, but I have warned my mother to keep a eye on all the details of that home and let me know if anything suspicious arises. I am in the process of locating another bank to do business with that may actually care about and want to help their customers. My experience with Wells Fargo is they are just a fat cat bank that wants your money for their investments but care nothing about helping their loyal customers succeed financially which is what a Bank should strive to achieve.

We were promised help to lower our payments and taken from being current in August of 2009 to having all $15,000.00 of equity stolen by Wells Fargo and being forced to sign a modification that only made what was already hard impossible. All this after an 18-month period of modification hell, where paperwork was intentionally not sent, Wells Fargo fraudulently claiming overnight packages were delivered, consistently being deviously misled into a Rolling Default, me faxing all requested information some 20+ times calling to make sure it was there spending countless hours on the phone to confirm all information needed from us was scanned into Wells Fargo system and viewable by the representatives only to then to have letters sent after the fact saying we were taken out of the workout options because we failed to send requested information. What a joke!!!

At this time, I now truly believe that I have been charged numerous fees for services that have not been performed. The fact that my last request for the company information and contact number for the attorney or title company that performed the title inspections dated 2/2/2010 and 2/7/2011, as well as copies of the title inspections and the names and contact numbers for whoever did the eight property inspections dated from 12/23/2009 until 2/24/2011 and any notes and reports associated with these inspections I was denied this information and further told I would have to get a subpoena to get this information further proves this. Also I still currently have an outstanding balance of $145 since 2011 for recording fees, and this has to date not been recorded.

I informed Wells Fargo in my initial hardship letter date September 2009 that our home needed a new roof and we have a mold problem in the basement that we can't do anything about with a mortgage we could no longer afford at the current interest rate of 6.625%. Also I want the bogus corporate advance fees taken off this account because no one at Wells Fargo can even give me a straight answer as to what they are for. Wells Fargo treatment of us has not only been unethical, but criminal as well.

There is currently nothing short of Fraud, Gross misrepresentation, lying and deceitful mortgage servicing, practically forced foreclosures, and equity theft currently going on with Wells Fargo. This is my third attempt to get this matter escalated all the way to the President of Wells Fargo. I demand the following of Wells Fargo:

I demand this modification be canceled and we are allowed to pay the portion that was in arrears $13574.28 immediately and have that amount credited back to the principal balance and reinstate the terms of our original mortgage no later than 9/1/2012 making payment number 60 due 9/1/2012 in the amount of $1,185.90 plus any escrow. Of this $748.12 for the interest portion, $437.78 principal portion, and a remaining balance of $135,069.11, the LTV 77.18 and the original payoff date of 9/1/2027.

I need the company information and contact number for the attorney or title company that performed the title inspections dated 2/2/2010 and 2/7/2011, as well as copies of the title inspections. I need the name and contact number for whoever did the eight property inspections dated from 12/23/2009 until 2/24/2011 and any notes and reports associated with these inspections. I demand acknowledgment of this situation to the fullest extent and in a timely matter. I want immediate remediation to bring our mortgage payments affordable as we were promised in the first place by canceling the bogus modification.

I demand a complete refund of all fees that have been charged on this account from August 2009 until current. This means all fees! The eight or more bogus inspections and erroneous late fees. The ridiculous and unnecessary multiple title inspections. Also most certainly all corporate advance and attorney fees. Finally any and all interest that has been charged on all of the mentioned fees.

The intent of this letter is to point out to someone who may care the overwhelming deceitful servicing practices going on at Wells Fargo and to remedy the situation. I am sick with stress over this whole situation. My husband and I are trying to raise four kids with nothing because almost all of our income is going to pay this ridiculous modification. We certainly cannot fix the house because Wells Fargo stole all our equity. This has literally made me sick. I can't even sleep at night because all I can think about is how badly Wells Fargo screwed us over when I trusted them to act in good faith. It is unbelievable.

I feel I have proof and documentation that Wells Fargo is guilty of the following: Deceptive and fraudulent practices, Breach of contract, Stealing equity, Erroneous and excessive fees, Errors in accounting, Errors in amortization, Coercion, Bullying-forced aggressively and intimidated, Fees for services not preformed, Rolling default, Splitting charges, Routinely lying and misleading practices, Refusing payments, failing to perform loan servicing functions consistent with its responsibilities, failing to properly supervise its agents and employees including without limitation, its loss mitigation and collection personnel and its foreclosure attorneys, routinely demanding information already in its files, making inaccurate calculations and determinations of the homeowners eligibility for HAMP, failing to follow through on written and implied promises, failing to follow through on contractual obligations, failing to give helpful permanent modifications and other foreclosure alternatives to qualified homeowners, not even legally recorded holders of the note, Unfair debt collection practices, paying taxes late, routinely holding money in sweep and holding accounts, unconscionable acts, unjust enrichment, improperly induced default, negligent misrepresentation, conversion, fatal defect, Negative impact on life, headaches that last for 3 days or more, constant stress and anxiety over Wells Fargo's continued treatment.

We were intentionally led by Wells Fargo from being current on our mortgage in August 2009 to a situation where more than $15,000.00 of the equity we had in our home is gone, and the payments that were supposed to become more affordable than $1,541.00 per month are now completely unaffordable at $1,700.00 per month and almost a year and a half after the modification, they are still charging bogus corporate fees that nobody can tell what they are for. I have talked to literally hundreds of people at Wells Fargo over the last 3 years of my life. Nobody knows what is going on, they certainly cannot give you a phone number for anybody that might be able to help and give you the information that you need. They straight out lie about everything, never send the paperwork they say they will, and flat out just nail you to the wall until they come take your house after they take all your money.

Someone that has any idea of right and wrong at Wells Fargo Home Mortgage needs to please read the attached letter in its entirety to understand the Fraud, Gross Misrepresentation, and flat out lies currently be carried out on hard working families trying to keep their homes. It is disgusting that we were forced into this situation we are in by the lying and deceiving underwriters and the whole company of Wells Fargo intentionally acting in bad faith. This is my second attempt to secure certain information. My first letter to written correspondence was only answered partly with the most important questions going unanswered. The customer account activity statement does not even make sense the way the payments that are made on the account in one single transfer are split up in the amount received column. Let alone all the erroneous fees. It is as if you need an accounting degree to read simple figures of what I pay and where it goes.

If this situation is not remedied immediately, I will be forced to do whatever I have to take Wells Fargo Home Mortgage to court. I will involve every agency possible including the NYS Attorney General, The Banking Commission, the Special Inspector General for Troubled Asset Relief, the SEC, the OCC, my Senator, my Congressman, all the news outlets I can, and any other agency or person that wants to listen. If I have to send letters every week, someone will eventually listen. I have documented everything, from the hundreds of phone calls I made to WF, dated copies of the multiple financial information that I was forced to repeatedly fax WF twelve plus times in the 18 month period we were waiting for a modification. I have proof and documentation of the 6 HAMP applications that I sent in, of which only one actually made it to the department that handles the HAMP applications. I have detailed notes of conversations with underwriters saying this was going to be put into a 40 year mortgage.

It seems to us that at this time Wells Fargo has grossly misrepresented numerous pieces of information and itself. We have been repeatedly lied to as far as paperwork that was sent and what was going on with our modification. It seems that there is some corporate policy in place to assure that hardworking people attempting to secure a home modification are misled to the point where tens of thousands of dollars in late fees, inspections, and additional payments from the trial period are just tacked right on and make it impossible for the average family to stay in their home.

The worst part is that this is not just happening to my family. I have read hundreds of stories almost identical to mine on the internet. Hardworking families being brought down in the worst way. Furthermore, if Wells Fargo is in some way benefiting from the government under the false pretenses of losing any kind of money on our ridiculous modification it is then in alarmingly clear violation of the False Claims Act, because our attempt to obtain a HAMP modification has resulted in nothing but higher payments and excessive and erroneous fees and all equity we had has been stolen by Wells Fargo. I am sick, I am sick of being sick. I have constant headaches that last for days over this mess with Wells Fargo. Time is of the essence in this matter.

This was written June 2012. No resolve. Just attempting to start a new modification, same run around so far. This time we will not be delinquent so they can steal everything once again.

I was told that it would take 2-4 hours for account to be updated once received. Said letter has been faxed 10x total, between me and the Attorney. Still being told, that letter has not been received and nothing can be discussed with until it does. My payment is due on Tues. Can not call and make payment. Rep. stated that I would not be able to call and make a payment until the letter is received. I have been calling everyday for the past week and a half, was told to call back tomorrow to see if account has been updated.

I keep pleading with my Atty to contact them, asked if I could give them my information and could they make the payment on my behalf, since the Rep can only talk to them. I am down to the wire and suggested to my Atty to try to overnight the payment. Atty said I could "try that, it might work." At this point Atty is absolutely useless. You offer no help and Wells Fargo rep, just keeps telling to try back again tomorrow. I asked the Atty, should I go to the bank and make a payment, no response. If my payment is not received and posted by Tues, they will start foreclosure procedures. I just want to cry.

Over the course of a year, I have heard nothing but excuses as to why my refinance was 'stuck'. The VA underwriters were backlogged evidently for 7 months. As of November 2013, suddenly my debt to income ratio was in question and the loan needed to go to a 'special review committee'. I was already at the 36% ratio prior to loan application, so the increase in rate (1.25% over 7 months) pushed me past 37%. This special consideration was waived by Wells Fargo at the 'pleading' of my loan officer. Then the fact that I had 150K in credit available after I paid off the debt was suddenly worrisome to Wells Fargo and I needed to sign assurances that I would close my credit card accounts. I made assurances that I would close all but one card, so that has now passed. Yet, I am still no closer to paying off the high interest I've been accumulating over the past year waiting on Wells Fargo and my loan officer.

The cost of pursuing a loan through Wells Fargo has cost me: $15K in credit card interests, IRA cash out to stay afloat with a 9k penalty, borrowing 15k from my retirement plan, a massive 1.25% rate increase from my original loan (I am now refinancing into a higher rate...), a year of insane amount of stress and heartache.

Now they're refusing to process my March payment and calling me overdue because - although they received two full additional mortgage payments during January and February - the original bill is STILL not adjusted and now I'm short $16. Cannot be solved online, get to take time off from work to sit through the waiting period to talk to another representative tomorrow, and try (again) to adjust the original bi-weekly payment upwards by less than $4.

I refinanced again to get away from Wells Fargo Home Mortgage and put a "for cause" document in the closing for the loan originator and purchasing bank that we did not want Wells Fargo Bank/Home Mortgage to be the servicer and still we got Wells Fargo. They are inept and the result of this was that they Wells Fargo Home Mortgage/Bank joined in with the other banks to sink the economy and with it our jobs and the income we qualified for the loan with. They are or were being sued by Freddy Mac and others for what they did which in the least is criminal fraud because the loan demands amortization and they defeated the ability of the mortgagor to fulfill that requirement. We were amortizing the loan faster than planned and then were not able to amortize it at all because our incomes and our financial reserves disappeared. They are not fair, honest or just.

We attempted to enter into a HAMP loan before we were late and couldn't because we didn't qualify as in foreclosure. We attempted after we were late and didn't qualify for modification because we were too negative income to debt to consider the modification and we were negative because of their involvement in the sub-prime mortgage backed securities fiasco that melted the global economy which hasn't recovered yet. These people are arrogant; they will continually tell you to comply without acknowledging their part in why you are not able. This is criminal and faults any description supporting fiduciary agency. I did not want them as servicer and stated so and made the statement a part of closing and still was defrauded.

A few WARNINGS for Wells Fargo home mortgage customers. Customer Service is virtually nonexistent. Reps are very poorly trained and for the most part, they don't care about their jobs or their customers. If you pay by electronic funds transfer (or by check, for that matter), your payments will leave your personal account anywhere from 7 to 21 days before they are actually posted to your Wells Fargo account. Wells Fargo does this -- holds your money without posting -- for the maximum number of days they can so that they can post a late payment fee to your account.

With this in mind, you should send your payments as early in the billing cycle as possible to avoid late fees. Just because your payment has been debited from your personal account does NOT mean that it has posted to your Wells Fargo account!! A customer service rep assured me that this is a legal way to maximize the bank's profits and keep mortgage rates low. (WTF??!!)

NEXT WARNING: Do NOT think that you can circumvent the above issue by allowing Wells Fargo to debit your account automatically. They are completely inconsistent with their automatic debits, which are never on the same day each month. I have actually had one debit on the last billing date of one month, and the next on the first billing date of the following month, causing one to fail. Once you have authorized automatic debits, it is very, very difficult to turn them off again. It has taken me over 6 months, and I think -- possibly -- I may have succeeded this time, but WF has tried weekly for over 6 months to debit my account, and each time the payment (which, incidentally, is not overdue) fails, there is a $35 fee. The right hand doesn't know what the left is doing at this sorry excuse for a mortgage company.

I didn't choose this company and certainly wouldn't recommend them to anyone else. To describe them as incompetent would be a compliment -- they are such unethical buffoons that there just isn't a word to describe them. Occasionally, I speak to a seemingly competent customer service representative, but what they promise to do never actually happens. Steer clear of Wells Fargo!!! Find a nice local lending institution where people have to look you in the eye if they're going to lie to you -- and pray that Wells Fargo doesn't buy them.

My payment is not late! I have even received calls AFTER speaking with a representative, that the payment will be made prior to the 15th. I am being harassed for a payment that is not even late. I never had this issue prior to my loan modification. These are unwarranted and harassing phone calls. There is absolutely no justification to call me over and over again and leave messages for a payment that is not late according to the statement that I receive every month.

In the beginning when I was calling around on loans I had given Wells Fargo a ball park figure of my income, therefore I called two other times to give them the figure and they didn't want to take it saying it should be close enough and shouldn't matter. I also sent them a copy of my teaching contract with the salary stated as soon as the school was able to complete it. This was two weeks before closing. I could have also came up with more money to put down had it been presented to me in a timely fashion. I feel that Elise mishandled my account in retaliation of my complaining about her non professionalism.

It was requested but not programmed where to go. He would assure me it would be back in by Thursday at the latest. It is Thursday and not there. I call again. Now he is telling me he has found that the payment was refunded to my never used before HSA account I have with them. I did not authorize them to put it there. Cant use that account for anything but healthcare and I don't have an HSA compatible plan. Unbelievable. They want me to drive 30 minutes away and get the money form the downtown St Louis branch.

Still speechless and amazed at the incompetence of EVERY person I have encountered at this point, which has been at least 6 different people. I tell him unacceptable and he has another less than friendly supervisor call and tell me that my only two options are to put it on my mortgage, (which wasn't in my budget yet due to their unauthorized use of my funds) or wait yet another 3 days for someone in this poor excuse for a company to get it right and put what was not theirs to take out of my account.

All my payments from here on out will be made by check to these goofy people. Too bad, I cant charge them interest like they did me. They can take it out of your account quickly, but cant figure out how to but it back! I was told they would cover any fees I had for this, but I don't think they would have called my ins co. for me to get my policy reinstated for cancellation.

It is not acceptable for that many people to not do their job to reimburse someone for a mistake like this. And I cant believe that NO ONE saw until 9 days later that it was in another account. Maybe a little follow up with your customers would be in order for a matter of this importance in getting the job done right. I'm sure you have a phone center for collections.

How about for refunds?? Shame on you for not being more considerate in making sure that your mistakes were fixed to satisfaction..... Because you have one VERY dissatisfied customer!! I should have went to the St Louis branch with a wagon and made them give my my 283.00 in pennies and count it all back to me. I'm sure that might equal how long I've spent on the phone with these people trying to fix their mess!

If I were to make the remaining payments of my current mortgage they would total $488,800. If I accept their Modification for 40 years the payments would total $705,936. So that monthly savings of $230 per month would end up costing me about $260,000!!! What a bargain! I thought the purpose of a modification was to help homeowners?? I cannot believe what they are trying to do. They are criminals. Is there no rules for the banks? Is there is really people that fall for this scam? Anybody have good advice on what can be done about these banks ripping people off? How about some good attorneys going after these ignorant bankers!!

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To top it off I recently was laid off and I went back and requested an forbearance and that too was denied. Now they are wanting foreclose on my home. I keep getting letters from them and as a matter of fact 6 came on the same day each saying something different..... Contact us for mortgage assistance, fill out an assistance packet (have done this multiple times), we can't help you any longer we have referred your file to this attorney for foreclose, short sale option, deed in lieu of (then another letter saying you don't qualify), a we are here for you, we don't want you to lose your home, and then a letter that says you don't qualify for any options. I keep getting all these letters all saying different things and contradicting each other.

What are my options and do I or do I not qualify??? Wells Fargo can't seem to give me a straight answer, meanwhile I am about to enter the foreclosure process and I don't want to lose my home! Any ideas on what I can do? I plan to file a complaint on them.

This is where things have started going downhill for me, my wife and my 3 year old. Today its almost a month and I am still homeless and Wells Fargo refuses to endorse the check due to some internal red tape procedural paperwork. I have been requesting expeditious processing but Wells Fargo refuses to relent giving me just one line explanation that they have vested interest in the property. While I can accept they have vested interest, I cannot accept the amount of time it is taking for them to endorse the check and it's not even their money. Let me please give you a snapshot of the sequence of events after I receive the check from my insurance company which by the way has approved my claims and suspect no wrong doing or fraud

Last week I go to the Oradell, NJ Wells Fargo Branch. A Bank rep first informs to open a Bank account with them for the check to be endorsed. After refusing to open a bank account she directs me to another rep . He informs me that some other rep will endorse the check. However he was not available in the branch and I said that I will come @ 1:00 PM. There was no one else in the branch who could endorse the check besides him At 1:00 PM, met the rep and he does not have a clue on what this check endorsement means. He calls up his back office and discusses the matter. The Bank office asks him to hand over a property loss binder. I tried explaining that I have not lost a property but my property is damaged, they insisted for me to call the number on that binder

Ever since that day which was about a week back, I have been following up on the 888 number (reps named Sheila, Natasha etc..) and have been told it will take 15-20 days for procedural work before I get my money in 1/3rd increments. If this happens I will lose my contractor and 75% of work already completed and it will take a lot of time to get him and the workers back if they even agree! The contractor is currently paying it out of his own pocket in good faith but his patience is running out.

I have been very diligent about paying my mortgage on time and as a matter of fact also paid a lump sum towards my principal. Wells Fargo just does not give a rat's ass. Honestly I could have gotten loan from any bank but ended up being influenced by my real estate agent and the mortgage broker she referred. I guess I am paying a price for that.

So, anyways now my patience has run out and I have lost faith in you all and Wells Fargo. In order for the faith to be restored, please use this opportunity to help me get my house back. On my end I intend to use my experience as a Digital Marketer to make the general public aware of these shenanigans that Wells Fargo plays, file a civil lawsuit, complaint to the BBB, file a complaint with NJ consumer affairs and my local senator and my congressman. This is just absolutely ridiculous!, Wells Fargo.

My brother died and my mom and me were left with this loan for 10 yrs. We paid this every month asking for help and denied. In 2007 when the bank was merging from Wachovia to Wells Fargo they handed us a loan modification. And without my permission and not telling us, they started the loan over. We lost 10 yrs of payments. They handed this help on a silver platter, no application, nothing. Instead we will, me, my mom died will be paying 40 yrs. My sister as part of the rent paid this from 2007-2011. I never paid attention until my mom died and I went back to paying this in 14 yrs. I was down $8,000, they started us over. When I questioned this my problems began. They do not want to get into trouble. They started screwing with my money payments. I then lost $3,000.

Was afraid to pay them. Denied me a loan modification stating on my home liens. These liens were there in 1997-2007. I qualify financially but these liens which my mom supposedly open these credit cards 1997 and bought sex toys etc. When I was able to release these liens, file credit card fraud and Medicare fraud bill for my father from a hospital died 1995. They did the bank, a people search and someone not me but my last name had a lien on my home but it was satisfied.

So the bank figures I am stupid and will not think to do a people search and without the 4200 lien taken off. So sorry without that lien released lol. I was denied any help but I figure out what they did. Jerks scum bags, it has been satisfied all liens the fraud. They commented against my family. Will see if I get any help. People, workers got bonus to get rid of me, my family, and my son is serving his country.

I want my son to come home to a home. They are anti-military. They are crooks. They rob the middle class and count on our vulnerability to need help to rip us off. I want to hear from others. Please I know I am not alone. They must of done this to 1000. Think of all the money they acquired at our expense. I would of never, after paying 10 yrs, start over they ripped me off, shame on them.

I made about 15 phone calls to the agent who was handling my application and he never answered his phone or returned my calls. I then went over his head to his boss, who also never called me back. I then filed a complaint with the customer service division, who responded only to tell me that I didn't have two years work history (I had three years and now working on four years). I have sent her at least three more letters of which she chooses to ignore and not respond. The lack of knowledge or education with the underwriters and Wells Fargo in general as to what self-employment is baffles me. The ironic part is that if I choose, I could collect Social Security and have a nice pension and could well afford a "reduction" in my mortgage of $300 per month.

So people get denied mortgages (who have always paid) for lesser amounts. Sometimes, I really think that mortgages are denied because they might save the customer (me) over $300 per month, of which Wells Fargo loses. They continue to send me standard form letters telling me that I may be eligible to remortgage my property (from the same people who didn't respond in the past). Wells Fargo, get some "Educated Underwriters" - and remember everyone's circumstances are different - the only consistency is the incompetence of Wells Fargo.

I ended up having to fax the documents 4 more times to them. The last time I added a banana border to it so they would have no problem finding it. So finally after getting them to speak with me I was able to conduct some business. I would get calls from reps saying that they wanted to speak with A Hell Batman and other derogatory names. The divorce placed me in a bad way and the home was about to be foreclosed on. For 3 months I struggled to get WF to help me out and at my wits end and a sheriff's auction the next week I packed up and moved my family out. I hate WF and the way they treat people.

When I filed a complaint with my Illinois Attorney General, was my modification given. WF lowered my interest rate and mortgage payment from about 1350 to about $1068. With 30 days, they sent me a notice & stated that my mortgage was increasing due to ESCROW analysis issues and since then, every escrow analysis, WF finds a clever way to SIGNIFICANTLY screw up escrow account, blaming it on raised taxes, the foreclosure, the modification. (I have had mortgages before, I am aware that taxes increase.) Usually in the past when my home was worth $220,000, my mortgage would increase by $20-40 from taxes increases, so how is it possible that now that it's worth $100000 it's increasing to almost $200 per month. In careful view of my escrow account, WF was paying the correct taxes to the state, but undercharging me (for about 18months).

Now I have another escrow shortage of $3400 Plus. Now my mortgage is nearly $1300 again. I FEEL TRAPPED. I FEEL THAT IF I FINANCE OUT OF WF, THEY WILL BUY ME AGAIN!!! The amount of suffering that I have endured from WF is enormous. I am seriously thinking of just walking away but first use my mortgage payments to sue them for pain and suffering. I don't know what else to do.

Fast forward to December 30th and I have needed to submit, on multiple occasions, everything from checking account statements, a copy of the lease on my car, to my marriage certificate. I understand that banks are trying to cover their bases when approving new loans but this is an existing loan, with an existing customer, with an outstanding payment history. Why am I being treated like an unreliable customer? The worst part is there are no ramifications. I cannot stop the process now. It will hurt my credit score to have a hard inquiry on my file without a corresponding loan although I would love to just tell WF to forget the whole process and change to a new bank. If WF contacts you to refinance, refinance... just do it with another bank.

The home loan we so desperately signed and agreed to pay was an OLD SCHOOL 80/20 loan. This is actually two loans that at the time was okay because we needed to get into the house. Forward 8 years, the existing loan happens to be in my wife's name/I'm the co-borrower, but the loan manager. We have been officially late on this loan three times in 8 years. All three times were on purpose. We moved away and kept the home as a second primary home because of work (for both of us). We are current on the 2 loans but cannot get any type of interest rate relief because the two loans (loan types) were never intended to be guaranteed by Freddie or Fannie. Therefore up to date I can get any type of Re-Fi assistance or loan modification.

My WF complaint is that for the last 6 years, every month, the banks mortgage servicing company has been trying to collect on the loan very early in the month. The loan(s) agreements has that I have until the 16th of every month to pay the mortgage without being late. I have refused to answer any of WF's phone calls for this collection action or have refused to answer any of their emails. I have even shunned away from speaking to any rep at any of the WFs location because of the terrible news I have read and heard of, that WF will try to push me into foreclosure with any sign of loan interruption.

I guess I should have started with the obvious, my 80/20 loans have an interest rate of 10.5% and 7.8%. And the smaller of the two loans has a no re-fi clause. I need help but I don't have the right bank knowledge or finance help that can allow me to save face on this one. We are presently in another primary home, due to our work situation and my financial situation here is very good. Any suggestions? Scared to talk to Lender, WF.

I came current by paying the mortgage current with the lawyer, plus fees. The total was 10k or so. I called WF and asked if the modification was going to happen and guess what? THEY SAID THEY COULDN'T HELP ME ANYMORE BECAUSE I WAS CURRENT ON MY MORTGAGE! About 6K to come current and another 4K to the lawyer! Apparently, the Government changed the rules and I contacted them again as all the other lenders I contacted said that my best bet was to get a modification from WF through the HAMP program. I went through pretty much the same thing again. The whole time they were very nice and accommodating (I read they were spanked by the government for screwing people like me) until the end when they switch me from a nice woman to this **! I started working with a specialist (calling this punk a specialist is an affront to specialists everywhere) who sounded like a snotty snippety 17 year old kid.

The bottom line is I was denied a modification because he said I had not proved to him that my home was not my primary residence when in fact it is my only home. It appeared that WF had two agendas: to keep me at my 5.75 % mortgage and keep collecting from me for as long as they could (still going on today) and to get me to sign over my home (along with all my equity) to avoid the stigma of foreclosure. My home was once worth 250K. Recently appraised at 180K. Thank you, mortgage bankers, for ** up the housing market and robbing consumers of their equity in their homes. Some of us needed that money for our retirement. Anyhow, anyone who does business with WF is a moron.

Once I was out of work for a while. Got 1 payment behind. Made a deal with them to catch it back up. They called the house 4-6 times a day. We quit counting around 250 calls the next 60 days AFTER WE MADE THE ARRANGEMENTS WITH WF MORTGAGE to catch up. They will robocall you incessantly. They have no heart, no mercy, no help. I am posting this up because they now say that I am behind again. I am on auto pay system, the one feature that actually works on the website (they have the worst IT in the world, strictly not user friendly). To set up the weekly deductions, I made two half payments on consecutive weeks and got one payment ahead.

WF Mortgage took one of my payments and THEY SAY THEY APPLIED IT TO MY PRINCIPAL!!! They claimed this after denying for months that they ever did that. They were holding one half month payment, another half payment they say went to principal payment that they say they never do, and 2x quarter payments and were calling me on the phone and getting all ugly about it in the extreme. Folks, I was caught up no matter how you sliced it but WF Mortgage is determined that you will pay some exorbitant fees for something you never did. I would not wish this totally evil bank on anyone. They are predatory no matter who you pay the payments and will gladly charge you for their screw-ups. If I could I would leave WF Mortgage in a minute.

I found that the home preservation workshops worked very good. You can go online and google "home preservation workshop Wells Fargo" to find out when they will be in your area. Many times, they will approve the modification on the spot which would save you about ten months of faxing, resubmitting paperwork and phone calls. What normally takes up to a year to get an answer for, they will answer it in one hour and it is usually in your favor. I got a couple of modification through this process but my home was so far under water that I had to continue to fight to get a principal reduction. The other thing I did was file a chapter 13 to delay the foreclosure in order to buy me more time to negotiate. You can also file chapter 7.

If you file a chapter 13 and have a second mortgage and your home is under water, you can get the second mortgage stripped. I also got the state and federal Attorney General involved because laws were being violated that helped me to buy more time as well. Some of my friends are also having a lot of success with NACA, which is a nonprofit housing agency that assist homeowners. Finally, after three years of battling with Wells Fargo, I came out victorious. I was able to get a principal reduction, interest rate reduction and get all fees dropped. If you really want your home, fight for it! Fight, fight, fight... It's easy to give up and just give in and let the mortgage company win but fighting takes commitment and hard work.

Next, I called the HUD help hotline and was transferred to another dept which deals with consumer specific inquiries. The HUD rep explained that the lender (WF) must directly contact HUD for that information and must send the modification documents to them as well. Furthermore, the HUD rep explained that the borrower is not involved in this process nor is there any contact info available to the consumer. This info is only available to the lender. After several phone calls to my HPS which were never returned, I contacted a rep at the WF HP Dept. and explained what HUD told me. They placed me on hold for about half an hour, until she was able to get someone in the WF title dept to contact HUD for the info WF required. In summary, WF wasted 3 months and has caused the borrower to incur extra interest, late fees, and other charges, simply because WF did not make any effort to acquire the information they required from HUD. Instead, they let 3 mos transpire, to then pass this responsibility to the customer.

I have now been informed by HPS, that my modification will be denied, since HUD will not sign the subordination agreement. The subordination agreement is technically required when the loan is being refinanced and not when it's modified. Moreover, online legal and public research has revealed that WF is the only bank which follows this practice. Therefore, a subordination agreement is not a standard practice followed by lenders. Lastly, the HPS explained that since modification did not go through, WF is finished on their end and there is nothing else they can do. This is a false statement with the intent of misleading the consumer. As per the WF HP dept. explained, once modification is officially denied, the borrower can reapply with WF again in order to be considered for any other mediation options. Therefore, beginning the home preservation process again. Finally, it seems that WF has failed to learn and re-access their foreclosure practices in light of this year's $8 billion settlement with the federal government for similar failures.

Just last week, November 2013, I received a letter stating I did not qualify for the Loan Modification and they were going to go forward with a foreclosure. Well I have been making payments even though the pamphlet they sent with the letter stated "when you can not afford to make payments". I am at a loss what to do and can't seem to get anyone there that knows what they are doing.

Ok back to the present.... The other day I actually received a message from Wells Fargo delivered by FedEx to contact them... "Dear Tammi, Thank you for being a valued Wells Fargo customer. I noticed that you Qualify for a FHA Streamline Refinance at No Cost! No appraisal & no credit report." (For the record I have good credit.) Ok so this must be real. I contact the person sending me the messages. He quotes numbers for a 20, 25 or 30 year refinance. Oh my gosh was I happy! I was going to be able to save $100 a month on my mortgage payment. Yay! Then I get home today to hear a message that for $900-1000 it can happen. I CANNOT BELIEVE THE MORTGAGE COMPANY I HAVE BEEN DEALING WITH FOR 11 YEARS IS TRYING TO SCAM ME! If I had the $1000 I'd refinance somewhere else!!!! It isn't even right with the struggle of even making ends meet that you guys make offers based on lies! AT NO COST!!!! Right. :(

Now two months later they want the Kelley Blue Book value of the truck. WHY??? What difference does it make? He set a price that he wanted for the truck and someone bought it, that simple. We have had to show the same bank statements more than once, and that goes for all the paper work. It's never ending. We have had to show deposit slips when he put money in the bank and have copies of checks front and back even though bank statements showed the money was in there.

We are now a week away from closing and once again they need the same work history and income proof and the Kelley Blue Book value on the truck. They have already taken 610 dollars from us to have the house appraised but have no intention of closing on this loan. More than once in the last three months I have asked them to stop giving us the run around and let us know how much longer this will go on, so we can just put an end to this.

Last but not least, when Liz went on medical leave (understandable) we were given someone else who just wants to start the process over. All we have gotten from Wells Fargo was a wasted 3 1/2 months and we lost 610 dollars that we will never see again. This man owes less than 300 dollars per month in bills (besides food and gas money) and has the money in retirement funds to pay for this house. PLEASE DO NOT WASTE YOUR TIME WITH THIS BANK!!! RUN...

So in July, Wells Fargo denied the Modification saying they could not see any hardship, that I was less than a month behind. Since then, I have paid extra each month to get it caught up. I was told I could make my payment on the phone without a charge. So that's what I have been doing. Well, in Sept., I called to make my payment and question where I was at, to have, this gal try to put me on a 6-month plan and an extra $500, a month to get caught up when I said I owe only about $1000. Why would I do that? She then transferred me to their Modification department.

This guy said, "You're right on track," and that I had about $1040 to make up which was still more than I thought it should be but a lot better than the gal who wanted me to go on a 6-month. So this month, I call to make a payment to be told it was going to cost me $20 to make my payment. When I questioned it, she said it had always been that way, and was told they could not discuss my account with me because of the attorney. I said, "That ended the last of June. The first of July, the attorney sent a letter and faxed it ending their involvement when the Modification was denied." Well, they had no record of that even though the guy I spoke to before her said it was there, the attorney letter.

So now, I get transferred to a supervisor who tells me that the charge on paying by phone was $15, had started 1st of Sept. I said no one told me, that basically she couldn't help what other people have told me, that I need to get in touch with my attorney and have them send them the letter, and that other than taking the $15 and my payment, that is all she could do. When I said I would just pay it at the local branch, she just hung up on me. The funny part, until this month, they never hesitated to call, send letters or answer questions. In fact, I was told in May that I didn't need to be behind to get a modification, to be told in July I wasn't that far behind and that was why I was denied.

Well at this point, mad as hell and spending almost two hours on the phone, I went to the local branch to make Oct. payment. I mentioned all the misinformation and not being able to get a straight answer. She said that she would set up an appointment to see if someone at the branch could help me, that I wasn't that far behind. I told her I was off Wed and Thur. Well, Tuesday night when I got home from work, there was a message that she had been handed a note from the teller, that she could have talked to me that day if I got home in time. Otherwise she would pass it on and someone would give me a call on Wed. It is now Friday and still no call. What part of customer service has there been? All I want to do is get some truth and get caught up, and mend my credit. What really burns me is, wasn't this one of the banks that the Federal government bailed out at the expense of the American public???

Wells Fargo reviewed my account and identified my account as one that was qualified to take advantage of a special refinance offer. They solicited my business via direct mail offer, to which I responded initiating the refinance process. I provided Wells Fargo all requested documents throughout the process always in less than 72 hours (most within 2 hours) well within the expected turnaround time asked. Throughout the refinance process, I contacted Wells Fargo several times to find out why the process was being delayed.

I was told multiple times that my loan processor was out sick, and then twice had my processor changed each time causing additional delays in the process. I went above and beyond to move the refinance process forward, even reaching out to the lien company directly to expedite a subordination release to move the process along. Wells Fargo sent me a letter stating my refinance was denied due to Title Issues. This is completely false since they had all needed documents to move forward with the refinance. They then backpedaled and said per FHA policy, they could not refinance my loan because I had previously filed a partial claim on the loan several years ago. I informed them I reviewed all of the documents provided to me from Wells Fargo from this and nothing outlined my inability to refinance in the future.

I also reviewed the Federal Housing Departments guidelines for FHA loans and refinancing and could not find anything in the guidelines indicating this would be the case. After I provided them with both documents showing nothing validating their claim, they responded that it was a Wells Fargo policy. I requested copies of this policy and have not gotten a response in over a month. It is pretty clear Wells Fargo denied my refinance to avoid absorbing the difference between current interest rates (4.60%) and the 3.75% that I was locked in at. I have retained all documents and email correspondences to validate my claims which can be submitted at your request.

ONE PAYMENT. JUST ONE PAYMENT WELLS FARGO. We have jobs, we are keeping our house. You really don’t want to be burdened with it but yet, you can’t defer ONE PAYMENT!?! Ridiculous. So to say I am mad is an understatement especially after some online research revealed that WF got millions of dollars to HELP struggling homeowners. So, to this day, almost one year later, we are still ONE payment behind with a new late fee added on every month because WF is a company with zero morals. Do your research before using them for anything.

A year ago I was laid off and my husband had his work hours significantly reduced, all in the same week. Once we knew we would be late on our mortgage (first time in the eight years we've had this house), we told Wells Fargo Mortgage. Over the course of 9 months, we were late by a few days three times, a month twice and two months once. Wells Fargo quite literally harassed us and lied to us repeatedly during this time. I would get 8-12 calls per day, even if I had already paid online. After a few months, they took away my ability to pay online, apparently out of spite.

I was working with them for some kind of modification and all they would give me was a delay of $1200 for a few months, but it had to be paid in one lump sum at the end of those few months - that's not a true modification. I said no to that "offer" and the representative I was assigned refused to speak to me ever again. I called for weeks until finally someone else answered the phone, and I was told that they wouldn't give me any modification at all unless my husband and I were dead, disabled or divorced, and we weren't eligible for a gov't HAMP modification, either. The representative I was assigned then sent a letter saying she was glad we had spoken on the issue - we hadn't spoken at all, I had to talk to someone else after she had ignored me! The entire letter was a lie.

We continued to be late on payments off and on, and the one time we were two months late, Wells Fargo at the 45-day mark sent a letter stating they were starting foreclosure proceedings. At 45 days?! My husband's yearly bonus arrived and we caught up, and about a week later, received a huge packet from Wells Fargo with a letter stating that by law, they have to tell us we ARE eligible for a gov't HAMP modification, and always have been.

Meanwhile, even though we aren't past due, they're calling and sending "debt collection" texts, and when I called to ask them to stop, their service rep said they would keep harassing me until I made a "promise to pay." He wouldn't answer my questions or even talk to me for the most part, just insisted that they would keep harassing me until I made a "promise to pay." I've spent about 200 hours dealing with Wells Fargo's misinformation, harassment and lies. There are literally thousands of complaints online about them, hundreds of complaints filed with the BBB, and I can only imagine that plenty of letters get sent to the Attorneys General about their business practices. I wish there was some answer to the problem of Wells Fargo.

First off, let me tell you that walking into that place made us feel so insignificant. I can't even describe it. We were barely inside the building before we were stopped by security and asked what our business there was. We explained that we had an appointment and were told to sign in. Then we had to wait for 'K' to come down and let us in. Now I appreciate security as much as the next guy, but we did not feel at all like customers at this point.

The meeting went well and 'K' was very friendly and pleasant. He asked us several questions about income and liabilities and the usual disclaimers and whatnots you would expect from any lender. Just about everything was in order except for assets required for closing costs, which we explained to him that we would have in a matter of weeks. (My wife works full time but also is a self employed graphic designer and she had several accounts receivable outstanding that were about to be reconciled). He said 'No problem, just let me know when we've got that and we can get you a pre-qualification letter'.

Well a couple of weeks went by, and as I thought, we were able to come up with the required funds to get pre-qualified. I emailed 'K' and followed up with a voicemail message to let him know we were ready to move to the next step. No response. Followed up again the following day; no response. Waited a week and finally heard from him. He called, very apologetically stating that he had been out sick for a week. He did sound under the weather when he called me so I gave him a pass for that, and let him know that we were ready to move to the next stage and I would have some questions for him when we got some things nailed down. He said no problem (this was Friday). Called him the following Monday and again, no answer. Left voicemail again and didn't hear again from him at all.

I decided to search some reviews about WF Home Mortgage and stumbled across this site. ALL I CAN SAY IS THANK YOU TO EACH AND EVERY ONE OF YOU FOR HELPING US AVOID A COSTLY AND HORRIBLE MISTAKE! Our realtor recommended a local branch of Trustmark bank here in our hometown and the guy we are currently dealing with has been a GODSEND. He even gave me his CELL PHONE NUMBER. Any time I have had a question or concern he either emails or calls me back, never more than an hour or so later, usually within 15 minutes or less.

Though we didn't choose to go further with WF and haven't suffered any losses, I know now that after learning what all is involved with getting a mortgage lined up that there is no way we would have been able to get this far into the process with the lack of communication we were experiencing. We didn't even begin to get into the problematic issues some of you have dealt with but I can already say that the pattern was all too evident in our case as well. I can't stress enough to anyone reading this: FIND ANOTHER WAY BESIDES WELLS FARGO.

Fast forward to TODAY: We are currently waiting for the seller to complete a few minor repairs but are set to close on October 24th. Literally a month after we first contacted our current lender. He has even had to make several changes to the paperwork as we have changed the type of loan we are doing TWICE. Still no delays and everything is looking good! Thank you to everyone who posted on this site. You saved us. I only hope our loan doesn't get sold to WF, as I have had about all the dealings I want with them.

I had no choice. I had to say yes or he said he would just foreclose. I have sick everyday since then. I sent a complaint about it and Wells Fargo's response was. They went all the way back to when I first purchased my house and went through everything I had with all the others banks but when they got to when Wells Fargo purchased my loan from last Mortgagor they stop. I was complaining about Wells Fargo, not all the other banks who had my loan. I never had a problem with all the other banks. DO NOT DEAL WITH WELLS FARGO. I am now upside down with my loan and don't care about anything anymore. I don't care if they take my house from me. I cannot fight with WELLS FARGO anymore.

We received a letter in the mail saying that our mortgage loan was being transferred to Fannie Mae so I called Wells Fargo to find out where to send the first payment. They couldn't tell me anything because my husband didn't add me to the account yet which is understandable. So he called to add me to the account and told them that I'm the one that pays the bills and made sure that they wouldn't have to wait to talk to him again. The next day I tried to set up online payments but you have to call them to set it up (definitely not an easy process online to set up payments because you have to call them for help).

They wouldn't let me set up online payment because even though my husband added me to the account, they said I was not authorized to make any changes. So they wouldn't cooperate and let me pay the bill. My husband who gets home late from work, has to find time to call them back a second time to authorize me to make changes on the account, such as paying the bill in which he thought was taken care of in the first place. Like I said, TERRIBLE CUSTOMER SERVICE ALL AROUND!!! Wish we could get away from Wells Fargo and refinance again with a different bank.

I submitted everything to B that was listed in our pre-approval letter - pay stubs, W-2's, retirement, etc. Our closing was scheduled for 9/24. B was very helpful, got everything to the next person "C" quickly. We were told on 9/9 everything was conditionally approved, needed to submit several more documents. Did that within hours of being told it was needed. It was strange. They wanted THREE years of tax returns, not just the two stated in the pre-approval letter. Had to do letters of explanation - from address changes to what our bill was for with an Internet company. It was crazy - nothing like 2012 (red flag). The Underwriter's assistant, "C", was nice. She would quite often tell me that the underwriter was "cranky", "having a bad day", that "your file has been sitting on her desk", etc (red flag). With the closing so close, and having given notice where we are currently living, I called on Monday, 9/16, to get a status update. No return phone call.

So on Tuesday, 9/17, having still received no phone call from C (another red flag, 2 days with no contact), I called "B" because he had been so helpful. B informed me that EVERYTHING had been cleared except a written VOE, due to how my husband is being paid. This should've been very straightforward, as we had submitted EIGHT weeks of pay stubs - all showing the exact same thing. I also do not understand that since the pay stubs had been submitted in AUGUST, why was the written VOE only being requested on Wednesday, 9/18?!?!? Shouldn't that have been included in the 9/9 conditions? I was told yesterday, 9/19, that everything looked good, debt to income ratio good, just need to clarify how the pay is calculated and that it would be done first thing in the morning. I started calling at noon today (their time in AZ). Again, C was very helpful, but said that the UW hadn't gotten to our file yet, and yet again, she's "cranky".

C gave me the HUD numbers so I could set up the wire transfer needed for MONDAY. We were called at FIVE o'clock in the afternoon, TODAY, 9/20 FRIDAY, and told that they were still trying to specify how my husband is paid. He works 12 hours shifts, anything over 8 hours A DAY is time and a half. This is differentiated on his pay stubs. They would only count the 56 hours of "regular" pay per TWO-WEEK pay period. They would not accept his 28 hours of pay at "1.5", as specified on his pay stub. This isn't "over time". He isn't working over 40 hours a week. Full benefits are on his pay stub also, proving he is a full time employee. This is very straight forward. I understand that people have put on here that the laws have changed and that we shouldn't hold the UW's at fault. My question is: WHY DID IT TAKE WEEKS TO REALIZE THIS ABOUT THE PAY STUBS I SUBMITTED WEEKS AGO?! C had to leave early today, and assigned us to "D". D called us the first time saying since they can only use the 56 hours of pay, we would have to bring more money to closing. I asked how much. She said she had to run the numbers and then call me back.

When she called back, she went on about the pay AGAIN, and I just said, "Ok, so how much more do we have to bring to closing?" She then told me that "They'd all just had a meeting and it is a denial". My question is: HOW DOES THIS HAPPEN SO CLOSE TO CLOSING?!?!?!?!?!? VERY UNPROFESSIONAL. So we were told at SEVEN THIRTY tonight, on a FRIDAY, the last full business day before close, that we are DENIED!!!! This isn't to mention how RUDE "D" was in telling us this. The last time I'd heard from "C", she said that it may be Monday before they receive the written VOE so they still don't have that! How can they just make this decision without all the information???

I'll tell you how - they were all not doing their jobs along the way and just decided to back out BEFORE they even have the clarification of pay!!!!! We are now homeless. We have nowhere to go, our apartment has all ready been rented out. We've been told since 9/9 that everything was in place, the pay stubs had been submitted before then and were not on the list of things that needed to be evaluated at that time. I had read some of these horror stories on here and I hoped for the best. I am here to tell you - GO TO ANOTHER LENDER!!!! We will NEVER go to Wells Fargo again!! I've now shed many tears. We do have a plan to go to a LOCAL lender who will understand fully my husband's pay and we will go from there. I've contacted WF asking them for a denial letter to be emailed to me (we don't even have an address to forward our mail to now!), because we need proof they have denied us to get a new purchase agreement with the seller.

It would seem like that would've happened pretty quickly, but no, we don't have that yet. I'm very disappointed in this entire process. How the ball was dropped for us was unacceptable. If you have to deny us, FINE, just do it before the day before closing. We had went to WF this time, because of our experience in 2012. Obviously, our history with them didn't mean a thing either. The whole thing is still a shock to me. I've talked to three realtors tonight who all said NEVER go to Wells Fargo! Our realtor had tried to get us to go with a local bank in the beginning of all of this saying that they can close in TWO WEEKS. But because it would've cost another $1000 at closing, we said no. Now, how we wish we had went with the other lender!!! Lesson learned - thoroughly. GO LOCAL!!!!!

In the old days, if you were paying $1000 per month on time and the refinance lowered your payment, the lender would bend over backwards to make the loan. Logic said if you could manage to pay $1000 on time, then surely you could pay less. This logic is OUT THE WINDOW. Today mortgage lenders have to prove your ability to re-pay (law on Jan 10). Seems reasonable, but it places legal constraints and penalties on lenders who waiver one iota from the guidelines. For example, the government will now require that you have been self-employed for 3 years or you will not get a mortgage. The government will no longer allow you to buy a house or refinance your house if your debt ratio is greater than 43%. So, self-employed and you had two great years cannot buy a house if the first year of the business was poor. There are countless other ways that the government will restrict you from borrowing thru Wells Fargo or any other lender. Pay attention people. It is not the lender, it is the government thru the CFPB.

I asked for a 25% (loan to value) construction loan to build my OWN home. I have 22 years as a licensed General Contractor. They refused to allow me build my own home because I have not built one of the same value in the last five years. I have perfect credit, current license, but they don't care. They do not look at each customer and examine at the facts. They just say NO, and that's it! I will be closing my accounts and going some place that appreciates your business. I am being punished because I was smart enough not to build homes during the bad recession. I choose to do remodels and weatherization projects. I did NOT stiff them, like so many others. My payback, go some place else. I hope Wells Fargo loses all their loyal customers who pay their bills. They do not deserve any loyalty. They have not earned it. Do not trust them to be in your corner when you want something from them. They were one of the biggest offenders in the financial crisis.

While attempting to work with their home preservation unit for the last 2 and a half years, we were served foreclosure paperwork. While working with the home preservation unit, my wife has had to deal with rude and condescending individuals, lost paperwork, and repeated request for the same paperwork. I wish WFF would be barred from making home mortgage loans within the state due to their actions. Mine is only one example. I have heard from others and no one has had any positive experiences with them.

Finally after 3 months of delays and excuses, we called to cancel our refinance request. During the time we wasted with Wells Fargo Mortgage, the interest rates have gone up and we lost our opportunity to save money by refinancing our loan. We are both retired and this lost opportunity will affect us financially. We will never have any dealings with Wells Fargo again. If my current mortgage (which is with another bank) is ever transferred to Wells Fargo, I will pay that loan off before I pay one penny to Wells Fargo. CONSUMER BEWARE!!!!

Original Review: Aug. 28, 2013

I recently sold my home and the buyer had used Wells Fargo for the home mortgage. During the process there were several time when unusual questions came up but I thought nothing of it and answered. We had to rush information over to them so that the home could sell by July 12 due to the buyers needing to be out of the current living quarters by July 13. Wells Fargo delayed the closing due to the underwriters not getting all the proper paperwork or so they said. We were told it would only take a couple of days. That we should close by the following Monday. We then agreed to help the buyer by doing a possession before closing with the buyer and not charge rent. This was a mistake as we never heard from Wells Fargo.

It took a couple of angry emails and calls from the buyer's real estate agent to get any answers and even then they claimed to be in training. We were then told it was close on July 18. My wife and I drove 30-45 minutes out of our town to close this deal and when we got there we found out the underwriters had not approved the loan and were waiting on paperwork for 2 days that no one knew of from the buyer. Needless to say, we had to leave and come back the next day another 30-45 minutes out of town and when we got there this time it took 2 angry calls from the buyer's agent to ensure us that we would close. This was only after they had called my agent and told him it would not happen.

Today my agent had to inform Mr. Jon ** and Kevin ** that the buyers would be evicted from the premises unless they were to provide us with rent money that I had valued at $250 for the time spent. They suddenly found the paperwork and got everything cleared up. In the meantime they cost myself money with taxes and interest on the mortgage that I would not recover from the sale. I would not recommend Wells Fargo in any way after seeing what they did to the buyer but also the grief they had put me through as a seller wasting not only my money but also time away from job and time away for wife from job.

As a result of the advice of Andrew, we sold our primary home in July 2013 and purchased a new home; we began this process in May 2013 and were told that all loans were approved (in writing) mid-July 2013. We closed on the sale of our primary home and purchased a new home based on this information. All along in the process, I have had to contact the Wells Fargo Home Mortgage office regarding status updates on the progress of the loans.

I contacted Andrew and Wells Fargo Home Mortgage last week and was told that they would have an update to me the next business day. On Wednesday, August 21st, I received a phone call from Andrew stating that two of the refinances were not approved. I stated that this was unacceptable and that resolution need to be found because the loans were approved (based on my July 15th email). I was told, after 8 years of working with Andrew, listening to his advice and selling my home based on the approval of all loans. I even sold my home for a lower price due to the fact the appraisal came in low. I contacted Andrew and he stated, "If you don't sell your home, it will impact all your refinances. You have to sell your home for this all to go through." So, based on that, I sold my primary home for $22,000 less than the agreed price to keep the "process on track."

With no resolution, and receiving a "we can't help you anymore" email from Andrew and Wells Fargo Home Mortgage, I emailed a copy of the approval from Andrew dated July 15, 2013 and a description of the situation to Mike ** and Patricia ** directly due to the importance of the situation. I also forwarded all communication from that day from Andrew to Mike and Patricia stating that I would continue to do so until I received resolution on the issue. I received a call within two hours of sending my email from Marcus ** at the "executive team" at Wells Fargo Home Mortgage. I was told by Marcus that I would receive follow-up and a resolution to the concerns. I did not hear back so on Monday, August 26th I called the office (they were closed) and left a voicemail requesting a call back.

I did not receive a call back so today, I called Wells Fargo Home Mortgage executive line and requested to speak to Marcus. He was unavailable. I received a call back about 45 minutes later stating that they had a "resolution" and the refinances were declined. I stated that the information is not acceptable and I have written confirmation the loans were approved. I am EXTREMELY DISAPPOINTED AND ANGRY that Wells Fargo Home Mortgage did not stand behind their word. The Wells Fargo Home Mortgage company is the WORST company I have ever dealt with. After 8 years of loyalty, on-time payments and being a "valued loyal Wells Fargo customer" as I was told, I would NEVER recommend Wells Fargo Home Mortgage.

Marcus told me that this was a "business decision." I very clearly stated, "As a business, we are the best investment Wells Fargo Home Mortgage ever made. Wells Fargo Home Mortgage has now determined that they would rather own the home, than refinance the mortgage." I should note, EVERY HOME HAS INCREASED SIGNIFICANTLY in value since we purchased the homes. WE ARE THE BEST INVESTMENT, "AS A BUSINESS" WELLS FARGO HAS EVER MADE.

Wells Fargo Home Mortgage is DISHONEST and DOES NOT HONOR THEIR COMMITMENTS. DO NOT DO BUSINESS WITH WELLS FARGO, PERIOD.

A simple "I'm sorry, but we couldn't approve your loan request" would have been nice, or a courtesy phone call to me to tell me that he's still working on it... but nothing? To not respond to phone calls and emails is not acceptable. Today, I have no idea if my mortgage was ever approved or not.... However, at this point, it doesn't matter, because I'm pulling out all of my accounts from Wells Fargo. They lost a customer in me, and because word of mouth is powerful, they will be losing many customers from my circle of influence. Wells Fargo is an extremely incompetent, unprofessional organization and should be avoided at all costs.

The house is in perfect condition and within 30 days I received over 30+ showings. I received 2 offers for way less than what I owe, I submitted the offers to Wells Fargo back in March. Each time I called to check on the status of the review I get the run-around, one rep says I need to supply more paperwork, another one says they have all the paperwork and it's under review. Here we are in August and I still don't know where I stand. I've started calling and emailing them EVERYDAY and leaving voice mails. Each time I call I ALWAYS get the voice mailbox of the person I'm calling, NOT ONCE did I actually get a real person. I just want to resolve this matter and close on this loan. I'm very disappointed that after 13 years in my home I'm forced to take a huge loss.

We had to go to a supervisor to get to a second loan processor to get it done or just cancel it! This started with the 2nd loan processor at the end of June to fix this mess and she (the 2nd lady) did a good job. They still have funds that are floating around for the settlement that they do not understand because of their mess-ups about sending things to the WRONG PO BOX. Where they got this wrong PO Box, we do not have the slightest idea. What we think is that they offered this low interest rate and had too many applications (before the interest rate went up) that overwhelmed them and too many incompetent people as loan officers that do not understand how to do their jobs.

The "Customer Service" and "Complaint Department" were completely useless as well, as I was pretty much accused of lying about previous conversations using such comments like "in your opinion" or "based on what you say". I'm not sure if it was simply the incompetence of the loan processor, who was a "supervisor" or just shady practices as I've been told by other financial institutions that Wells Fargo is notorious for dragging out the loan process for no apparent reasons and customers generally end up paying a much higher rate than originally quoted. I have since canceled the loan application and turning to other lenders as I do not want to continue doing business with a company that I can no longer trust.... and after 5 months still being at square 1.

After all of this, they denied me because I don't make enough money? Why couldn't they looked at my income and said no right off the bat instead of dragging this on and making me continually find new documents and fax them? Also, I make 23 dollars an hour, and my regular house payment is 710 a month. So how could I not possibly afford it? And I also have child support and a new husband's income that has also all been sent to Wells Fargo for proof. I don't think they ever intended to help me out and they've sure wasted my time. My sale date is August 13th. I don't understand why they wouldn't just work with me and get their payments instead of taking such a huge loss on this house in foreclosure. Doesn't make sense.

Well after 3 long months of dealing with Wells Fargo, their non-responsiveness to phone calls or emails, the loan processor calls me today and tells me they won't be processing my refi because I didn't "Reaffirm my debt". I was livid because 6 weeks ago he told me the underwriter approved it. I shared with him what I felt about Wells Fargo and how I felt they strung me along. I also let him know that I did my research and found that when doing a bankruptcy my lawyer sends the paperwork to Wells Fargo for them to "Reaffirm the debt" or something else. They obviously chose to let me continue payments. At first he had nothing to say, but then he turned it around on me that I should have looked at my bankruptcy papers when they were given to me. I said, "That is what the lawyer is hired for, to do his job and contact Wells Fargo."

I am by nature a genuinely nice person, always give people the benefit of the doubt... but this experience with Wells Fargo has really affected me. They lost me money because during the 3 months the interest rates have gone up! Many people I have talked with have told me Wells Fargo is THE WORST! That is an understatement if I have ever heard one!

Assurant provides the same service for Chase Property Loss; however Chase customers complained to CEOs and Board of Directors which forced changes on how Assurant was handling their claims processing, complaints and CUSTOMER SERVICE. NOW CHASE oversees all complaints and ensures they're resolved. Wells Fargo Property Loss is horrible and will continue to be that way until Wells Fargo STOPS and reviews the claims process/procedures in place. When you ask to speak to a manager, you will never get a manager. They have several procedures in place before you can even get one to talk to a homeowner so normally you will get a Team Lead with no authority acting as a Supervisor. There are no Supervisors! Solution to this is ASK to speak with a Manager and say, "I will stay on the line until you find one..." This will force the rep to get a manager... Do not give and say you will talk to a Resolution Specialist!!! Verify you are talking to a Manager, not a Team Lead!!! Remember there are no Supervisors! I have heard the Resolution Specialist talk to homeowners like it's their money and they have all the power and control!! Best advice I can give is The DOCUMENTS control your claim!

OMG forget about getting any money released if your loan status is delinquent. You will send in 50 million documents before they release money! They will either say they didn't receive or they received them and the docs are filled out wrong. When I pull up a claim and it's delinquent, I feel sick to my stomach because I know they have about 30 to 50 documents posted to their claim file and NO money has been released. They purposely do all they can not to release the money!!! But it's even worse when the Loan status is delinquent! People stand strong... You had them change some things for Sandy but they have gone back to the process... You must speak louder and Demand change! WF needs to be held accountable for how they process claims!!!! People are not being treated fairly!!! Again!!! Wells Fargo AND the 3rd party needs to be held accountable!

I try and tell homeowners (who will listen and are not already fed up with the process) ... Please call every day until your claim is closed and all Funds have been Released! Ensure all documents are received and ACCEPTED to your claim file. I can't tell them over the phone the Process is HORRIBLE but I can certainly tell them how to get through the process without becoming discouraged about REPAIRING THEIR HOME! For those HOMEOWNERS who I speak with who have already started their claim, I'm doing my best to help but it's so many!!! I get tired of APOLOGIZING for the process...Every call I'm apologizing! That should tell Assurant the process is BROKEN!

My other mortgage company sold my mortgage to Wells Fargo. Right now there are 643 complaints and multiple lawsuits that are in the millions of dollars, homes are being foreclosed upon and without merit. They wait till you get in the hospital and come after you. Do not do business with this company I warn you... you will get screwed... I promise you that. In my situation they are already six months into the loan and the accounting errors are horrendous. I have to call every month and get corrections made and then they make up excuses why they can't do something until you read them the state statute laws that force them to change the numbers. They are manipulating the numbers to work in their favor and their favor only. I'm going to refinance with another company. Screw these guys. They need to be shut down.

1. A copy of the Insurance adjustor's Estimate: When we call the insurance company, we are told there is no such thing on this type of claim. The adjustor can't estimate cost of repair on a sink hole. He has no way of knowing what is going on under our house. Instead they send a Summary of Loss, listing the type of repair, invoiced amount and payment amount issued by check made payable to us and Wells Fargo. Each time we receive a check and Summary of Loss we send it to Wells Fargo. They refused to release funds to the contractor because they didn't have an Insurance adjustors Estimate. Required multiple calls, explaining the same thing over and over.

2. A copy of the contractor's ESTIMATE of repairs signed by both the homeowners and contractor: This was provided. They refuse to release funds, because the actual repair amount does not match the ESTIMATE, although the invoiced amount, insurance check amount and summary of loss we sent them all have matching amounts, for the work actually done. They don't seem to grasp what an estimate is. Still battling them over this. Estimate for phase one $85,671.00, actual cost $116,000. Estimate for phase two $42,600, actual cost $46,658.89.

3. Certificate of Completion: There were two phases of grouting, deep grouting and shallow grouting, with a 30-day wait period between phases for the grout to cure. Upon completion of each phase, we sent Wells Fargo a Certificate of completion form provided on their site. Upon final completion of both phases of the ground stabilization, they were also sent a notarized affidavit of completion, and the final report from the Engineering company that was onsite at all times to monitor the Ground stabilization company. They refused to release funds, because they said they would have to send someone to do a final inspection, then the remainder of the funds would be released and the claim closed.

When I explained the claim should not be closed because we still have the home restoration portion to go and there was no way for an inspector to verify what has been pumped under the house, which is why they have a separate engineering company monitoring, I was then told they would release partial payment to the ground stabilization company and when the restoration was completed, they would do the final inspection and release the remainder of the funds. I challenged them on this based on the fact the home restoration would be performed by a totally separate company. I need to wait 3 months before we could begin due to ground settling time, and it would take months to complete. Why does the ground stabilization company who is 100% complete have to wait to receive their payment when they are not involved in the restoration process?

Also, during the grouting, our well was damaged, and we had to have a new well dug by a separate contractor. We followed the exact same process in submitting the required forms and this contractor was issued 100% payment within 2 weeks of them receiving the funds. We are 6 weeks out and they still have not issued final payment to the Ground Stabilization company. Why does one company get paid and the other has to wait?

4. General Information Form: Completed and sent. No problems so far with this form; 5. IRS FORM W-9: Was told they didn't have it. When I told them they had to have it because it was in the same envelope as the check, and they had cashed the check, I was told they would have to investigate. They then said they did have it and apparently they had two accounts set up for my claim and half of the paper work went to one and half to the other. When you want to talk to someone regarding your claim, you have to call a call center. You get a different person each time you call. So you have to go through everything from the start each time. So you spend 1 to 2 hours on the phone. I pretty much have to call on a weekly basis to get anything done. Wells Fargo deposited the first insurance check on 4/25/2013.

Today is 7/18/13. I have asked for an extension so I could talk to the same person each time, but they don't do that. If they can't help you, they will say "I am not authorized, but I will put in a request." So then you have to call back and pretty much start all over with another person. When I expressed my dissatisfaction with Wells Fargo's handling and delay in processing the claim, I was told it was to make sure the contractors received their money. If that is the case, I suggested when they release the funds, send them directly to the contractor and not to me. I was told if I wanted the checks made out to the contractor instead of me, I would have to send a request for that in writing. If you asked to speak to a manager, they are always in meetings. No one is ever available. But they will place you on a manager's call back list, and they will get back to you in 24- 48 hrs.

I have been waiting for that call for 4 days now. If they were required to pay interest on this money, I bet it would not take them so long to release it! When we first started this process and began to interview contractors, they all asked who was our mortgage company and who was our insurance company. When we said Wells Fargo, they all had the same response: be prepared for a battle, they take forever to pay and are notorious for losing the paperwork.

On May 10th, I faxed and mailed documentation showing proof of insurance, and as of July 12, my account balance has not changed. Finally, I said, "If you show me the declaration page proving Wells Fargo took out insurance for me back in 2008, I'll pay it." Wells Fargo's comment: "OUR COMPUTER SYSTEMS DON'T GO BACK TO 2008." Computers were able to go back and bill my account; I was able to go back and pull documents BUT multi-billion dollar bank CAN'T. Maybe they should have spent some of the bailout money they received from US taxpayers to upgrade their computers.

One week later, Wells Fargo sent an email to my realtor stating that they declined their own offer! Long story short, they tried to auction the property several times and are now calling me every day for payment! I had a buyer that they turned down $280K from! Now they are calling me for payments?! Does that make any sense? I'm thinking they just like attempting to ruin people's lives! Why not take the 90% of what I owed? Now they have 100% of nothing! I wish I could sue them!

Well several weeks later, we received a letter from Wells Fargo somewhere in the mid-west that due to our income, the bank could not help us to lower the interest rate. We have never been late with a payment. Then after receiving that letter, we received a call that Wells Fargo wanted to finance our paid off car. Our car has never been financed. We paid cash. Why would they be willing to finance a car when they would not help us out on the interest rate? Obama keeps telling us to re-finance while the interest rates are low. Maybe we should just contact our congressman and Obama, and tell them how Wells Fargo treats their customers.

I was charged for a full appraisal of $500, but they gave me a $75 electronic appraisal. I also now cannot refinance and lost the locked in rate. Now, rates are a lot higher. And the problem gets worse as I complained to BBB, and now Wells Fargo is responding with false information and I continue to provide proof. I am loosing $550 a month because I cannot refinance and will lose up to $100,000 over 15 years because of Wells Fargo.

What they did was refinance our home. The property is really old and the house is worn down. Wells Fargo contacted us after I complained and said to do HAMP. We cannot do that with this home so we are out of luck. They put a lien on our property so we cannot get any help trying to improve our home. I have been waiting almost three years for the Weatherization Program. It’s hot in AZ, and we have no cooler in our back part of the home, which is like our family room. I do not know what happened to the recovery funds in AZ, but it did not happen where we live. We do not want to walk away as I would not have a place to live. Also, this is a VA home, now with a lien on it.

Wells Fargo lied. They put false information, and did not send the final documents until the end. We were thinking that they were doing everything by the book as the Senator had written to them. So, we are stuck knowing for a fact that Wells Fargo was hiding property under other banks. Then, these brokers came and bought the property for about $50,000, fixed the houses up, then made about $100,000 off of the property. Does not do a family of a Gulf War veteran who served he,s Country, who is now suffering deeply, from chemical war fare. We did not walk away from our home, but the people who did are now buying fixed up homes, look real nice. Thank you for listing. I do not want to put my name down as I am afraid of retaliation.

Now I'm currently stressed over this entire situation and wonder if I will ever get a low rate. All the paperwork that we have provided and phone calls we have gone through, is nothing I can even endure again. I wish someone would help everyone that has gone through this.

Last night after COB, we received an email suggesting we had altered bank statements (we had sent these from our electronic bank accounts) and that we need to retrieve copies from local bank. She claims that we have not sent documents that have been sent in email packages with other docs she has received. We are at a loss to conclude anything other than this is a delay until the date after our locked-in rate expires. We have over 800 credit rating score, practically no debt, 6-figure income and substantial savings. We will proceed to get the bank statements and several other documents which are very difficult to retrieve in their original form but have little hope this will go through. We would welcome any advice to protect ourselves and avoid paying a large cost for the property assessment required by WF. If we don't get this refinanced, the cost of many thousands of dollars is on us.

So the last straw is I finally thought I was getting some kind of relief from our assigned person, just pay anything extra that you can each month and all late fees were removed. Well, two weeks later, we received another call from a very stupid lady. The call started as, "You are late of your $390 a month repayment and you owe over six thousand and if you don't want to pay we will take your house." Okay, now I am pissed. This lady is just rattling off numbers and cannot explain why the numbers are so high. It was one payment of $2045.72. I don't understand why it cannot be added on to our mortgage. It was a one-time and we have had our mortgage for over nine years. Wells Fargo does not care about their customers or helping them. You just get the runaround...

About 5 days later, they changed another document. I raced and scrambled to fill it out, get it sent in, and well and behold, it was denied. I asked why and the woman tells me it’s probably because I don’t make enough money (PROBABLY!!!). I mean is that the best answer I can get but I have 30 days to appeal? Okay, the appeal, I find the nice local mortgage company who handled my loan when I bought the house. I told her my problem and she agreed to help me with appeal. We filled out a new app, checked by a lawyer and accountant, a mortgage broker and then mailed it off.

Eight days later, the Wells Fargo collections team starts calling. It’s a Saturday. “We want money. How will you be paying today??” is all I keep hearing. I told them I’m in the process of a loan mod with them and they told me I’m not!!! Okay, by the 4th phone call from them, it’s still Saturday mind you, a woman tells me after asking once again how I will be paying today, that she can see in the computer that I’ve been denied twice. Okay, it’s now 9 days later, still getting 3-4 calls a day. I don’t answer but still not one call back from my loan modification specialist. I’ve only called and left 5-6 messages with her in the last week. No letter in mail, nothing.

So 10 months, I’ve jumped through every hoop they sent me and the best I can guess is I probably don’t make enough to qualify for a loan mod… Really, Wells Fargo, if I was still making what I was before I was laid off 3 years ago, I wouldn’t need a modification. Enough said.

On several occasions, I left messages and sent her e-mails and she almost never responded. At one point, I asked to have my file transferred to someone else but they just referred me back to her or told me she was now available. As the deadline loomed closer, I stressed my concern about being late and she told me that it was out of her hands and with underwriting. The deadline came and went and I still had nothing. Finally in March 2013, I received a notice notifying me that I had been approved for loan modification. To my shock, WF increased my monthly payment from $634 to $1,500.28 (more than double), increased the interest rate I was paying by 2.5% and set up pay back for 15 years. I was in shock as I had just managed with a lot of challenge to keep current with the payment at $634 and did not know how I would manage it at a 58% increase.

When I finally got a hold of Janelle, she stopped being sugar sweet and told me that there was nothing she could do about it. After several attempts, I finally got to speak with her supervisor Greg who told me that the mortgage payment of $2,200 that I had been paying on the house I share with my significant other was being treated as income as I was not on the mortgage and therefore not legally required to make this payment. They would not count this monthly payment as an expense even though I provided several years of proof that I had been making this payment. I even have a legal document for tax purposes so that I can take the deduction for making this payment. Without my payment, the loan would default and the home would be foreclosed on.

The terms of their approval were that I prove over a three-month (3) period that I would make the new $1,500.28 payment on time and after that, WF would convert it into the permanent loan. During this time, the record would continue to show that I was delinquent on my payment even though I would be making on time payments. While struggling to manage this increased amount, I made all my payments on time hoping to begin re-building my previously excellent credit as soon as the loan was finalized. Early in May, Janell called me again and told me that as my third payment was coming due later in the month that she was getting ready to send the final paperwork for signing to make the loan permanent. She asked me if I want to make May payment then, to which I responded that I would not have it until due date and would pay it on time then. She made a notation of this.

On due date, I made the third payment as agreed upon but never received any paperwork from Janell to finalize the loan. I noted that my loan payment continued to show delinquent even though I had made the 3 payments as agreed upon on time. On June 14, 2013 without any prior communication, I received a call from Janell reading my rights regarding Foreclosure alternatives and assistance. Totally confused at this time, I asked why she was going over this when I was supposed to now have a permanent loan modification. She then informed me that WF was now requiring a 6-month trial term and no longer the 3-month term as previously agreed upon.

When I inquired why they were doing this after my having met all their requirements, she told me something about this being a fully documented loan and the underwriting department had decided to change the terms. I was furious, as this unilateral change will continue to impact my credit and prevent me beginning the re-build process even longer. I asked her what about the paperwork I had stating that if I met the conditions of on time payment that it would convert to a permanent loan after 3 months and she had some lame response that made no sense. I told her that it was unacceptable to me and that I was going to pursue all avenues available to me to dispute this change. Throughout this process and most especially once I had their loan modification, WF has been unresponsive. Their agent Janell never followed up as promised or as stated on her VM message promising response within 48 hours and she never seemed to know what was going on or where my loan package and information was at.

To say that they were inefficient is an understatement and to say that they did not care a damn is absolutely true. They use every avenue they can not to be accountable and really don't have any interest in assisting you other than to be compliant with the legal side of what they are doing. As a result of their awful performance, my credit has been severely impacted when it did not need to be and I am struggling more than ever to make the new payment. I caution anyone in loan modification to be prepared for a nightmare experience if you decide to work with Wells Fargo on a loan modification. They have no accountability and get away with whatever they decide to do and we have no resources to take them on and hold them accountable.

In August, 2011, I fell behind and they gave me a notice of foreclosure. After that, they stopped giving me statements so I had no idea of what they were charging me. I've requested paperwork, like my signed closing documents, a complete accounting, a breakdown of what I've been charged since the notice of foreclosure and for all the huge payments requested, etc, and they always refused. I was in the middle of modifications and when I called, someone else told me the phone call never happened even though I was told the original call was taped and noted in my file.

I always got passed from person to person, phone calls were cut off repeatedly, promises were broken, I was told documents I requested were "discovery, propriety, or vague" like my own closing documents. Even though requested, they refuse to tell me who "owns" the mortgage and note. They changed the interest rate and terms at the closing. They forged signatures. They never should have given me the loan at all. It's been a pattern of obstruction since the beginning.

Total scam, horrible customer service, and inefficient and ineffectual mortgage department of Wells Fargo.

Forty five days later, they are still not able to approve our loan, even though the mortgage payment of the new house is about $200 less than our rental which we have lived in for over 2 years. Not once did our consultant call us to ask for documents. We had to call him and tell him what we would need to send him. WF is a joke! I’m ending my relationship with them as soon as this is over.

Since then, I've received two mailings from Wells Fargo indicating they turned down my refinance due to being "unable to verify income" and "requested information not received." I have been an excellent customer of Wells Fargo for more than 16 years. I was disappointed in the agent who worked on my refinance. With every interaction, he made it clear he (and subsequently Wells Fargo) didn't care about my business. I am deeply concerned this is going to impact my credit rating, and at a time when I need to get college loans for my son and I need a new car. I don't know where to start, but I have documentation clearly showing the confusing directions he provided, and how he repeatedly requested information be faxed to him when I told him I do not have access to a fax.

Additionally, I provided all the required information, so Wells Fargo indicating I did not is inaccurate. I am ready to proceed with legal action but don't know how to begin. Another item included the original phone contact misstating I had co-signed on cars (automobiles) for my sons when it was a credit-card...I had to supply information about this to prove I had not cosigned on cars...I'm frustrated and stressed-out by this ordeal, and need help.

My bank would not commit. I asked Wells Fargo as a loyal customer for a lower interest rate and how to go about doing this. The gentleman put me into a modification (now I was not behind at this time. I was stretching the payment to the 15th at times but was not late) and the modification had strict rules at this time that the money had to be available at an exact date; otherwise, the program was cancelled. I was asked to do a check by phone and submit my routing and account numbers. I explained that they should already have these and was told that they don't hold that information, so I submitted as requested. Well, the date came and went and the money still showed in my account. Finally, I called to see why the money was not out of my account yet and the gentleman told me that they had transposed two of the numbers in either the routing number or account number.

Needless to say, I was kicked out of the program and Wells Fargo would not fix nor would they take the one dime toward the mortgage. I had to make numerous phone calls to be accepted back into a program that cost more than my original payment. When I questioned this, I got “That's all we offer.” I have been through their modifications through 6-month forbearance, through trial pay period to try and right the ship, spoke with over 150 people along the way. Every time I got close to resolving this, I got conveniently disconnected, then had to start the whole story over again. I've reviewed my FHA loan with HUD. They couldn't help and I was turned over to home preservation specialist. I e-mailed the story to MSNBC in reference to a story in 2010 (never heard a word).

I found an e-mail to the board of directors and contacted them. The board of directors assigned an investigator to the case, only to get a falsified report in the mail and paperwork to sign and notarized in 3 business days. Otherwise, I'd be foreclosed on with wrong amounts owed when I called to correct the matter, and was afraid to lose my home. Wells Fargo Home Mortgage has denied any wrongdoing and has strong-armed me into signing paperwork that puts a lien on my house for $10,900 owed at the end of the 30-year loan. This amount is incorrect that I would owe HUD. They have approved this program. When I asked for the breakdown to see where we differ, I was given a new home preservation officer and sent new paperwork with the same amounts only because I e-mailed the board of directors again. This happened several times.

I have contacted my state rep Paul Clymer. I’m still waiting for his bank representative to get back to me. My credit is shot due to this. I can't get a stick of gum on credit. No one will touch me to refinance or anything. There is more to this story but I have only run into brick walls. Wells Fargo is also adding financial fees to my escrow and will not provide me with an escrow breakdown. They tell me it was sent. Example, I am required to carry flood insurance and I do. It's built into the mortgage and expires on January 23 every year. I get a lapse of insurance every year on the 6th. I get my renewal from Allstate on the 7th. Amazing. They also charge me a home assessment fee around $40. They tell me they drive to my house to see if I am cutting the lawn and making my home presentable. That's all I have for now. It has been aggravating for 20 months. Please help! Thank you.

While customer service agents were polite (as in reading from their scripts), we felt less like customers than annoyances. We understand that mistakes happen, but it seems very odd that what amounts to a $24,000 error could be allowed to go on for almost 7 months before we were contacted and only then via a foreclosure notice. We were also amazed at the total ignorance of every customer service agent. It seemed as if none of them had ever actually seen a piece of Wells Fargo that went out to their customers. The bottom line: we hate them!

I have worked for 43 years in the same company. A few years ago, my wife lost her job because of her back injury from the breaking of a chair. Her doctors told her to stay at home and not to work any jobs. She signed the paper to get her Social Security Disability but that’s not much to cover for our bills. I have my alimony (ex-wife) for 14 years $750.00/mo and still continue to pay. Last year, I talked to my boss about my financial problems, so they gave me one hour extra per day. It helped me out with our budget for a few months. Then we got a new president and vice president. They changed everything, laid-off 28 employees, and cut my hours working. My job is 12.5 miles one way with expense for gas and cost of living.

We borrowed money from our friends and family in order to keep the bills down. We know that they have programs to help people’s problems, but why not us. One more thing, a few months ago, we paid $1,800.00 to Smart Financial Solution for the loan modification. After a few months, we got nothing to help us. As we tried to get in contact with them, they disconnected. We are hearing-impaired, and we feel that they are discriminating against us. So please help us and let us know what to do. Thanks.

To date, I have yet to ever receive any paperwork regarding the flood insurance or any of the other stuff they added to my house payments. I eventually bought flood insurance for 1 year but I refused to continue. Next thing I know, this guy says our home is on a foreclosure listing in 2006. I had enough. $1,000 later for my legal fees, WFHM took off the flood insurance, the property tax and homeowner’s insurance escrow account and PMI insurance they tacked onto my house. They said I owed them about $10,000 for stuff I pay myself plus they added PMI to my loan. I didn't have to make a house payment for three months after my lawyer got through with them.

Fast forward to 2013. Still 8 years later, they will not send me monthly statements so I can send my check in their envelope. My husband refuses to let me get another lawyer involved. Now, I am starting to pay extra to bet the house paid off and they are not crediting my account for the extra principal. He called them three weeks ago and CS said they already mailed us a 12-month accounting for all of 1012 and 1013 so far. They are such liars and nothing ever came and neither did my house payment paperwork.

I have written over 65 complaint letters to WFHM and various other agencies complaining about this stuff. WFHM never ever responded to one of my complaints, let alone actually do anything I asked. Since I have only received six statements in the past nine years, I have no idea what they have done with my account. Never ever get a loan from this company. They are now doing forced placements on home for more than the value of the loan. They are truly Hells Fargo, Bank of Satan.

We talked about it and knew we could do it. The problem was we had given our landlord a 30-day notice from the prior loan and knew we would still be in the apartment beyond the 30 days, so we got another 30 days. Once we had the green light from Wells Fargo, we were given possession of the house to try to get it to move-in condition to save time (which I now know is a no-no). We put roughly $10,000 into the home to get it livable (refinished 1,200 sq ft of hardwood floors, painted the entire inside, finished a room for a bedroom for my son, hung light fixtures etc, as well as a lot of clean up). After all of this, we got to closing and the payment jumped up to $1,219. How could this happen?

We were told it is what it is by the guy at the title company, “You sign, you get the house. You don’t sign, you don’t get the house.” Our other good faith estimate and truth and lending disclosure were taken at the title company and the new papers were signed. We got the home, but for around 25% more per month than we had originally agreed upon. This loan was also only in my fiancé’s name since I had recently filed bankruptcy. They used me as a source of income and her credit (at the time she had $40,000 in debt and was making $19k per year). We feel like we were tricked into this loan; and although she signed the papers, we feel as if we had no choice since we had put all of the work into the house out of our own pockets.

After about 2 years, we started to fall behind and at tax time, we would get it caught up. Eventually, my fiancé had to file bankruptcy and her credit card debt, but not on the house. We asked for a refinance before the bankruptcy, but we hadn’t been in the house long enough. We kept struggling to make the payment and maintain a house that was also drastically over appraised (worth $140k when we bought it before it was fixed up, now it’s worth $110k fixed up). We saw a piece on the news about a program called ESOP that could get our rate reduced so we started the loan modification process through them. After a year, we were given a loan modification, and our payment went up again to $1,300 this time.

How will this help us? What little equity we had was wiped out by attorney fees and late fees. We left court pissed and feel like the whole process was a joke. If we couldn’t afford it at $1,200, how could we afford $1,300? We still haven’t paid it and also have sent them a packet of papers (bank statements, tax returns, utility bills and all home expenses) roughly 8 times through this process. Something always gets lost, too much time lapses, and we have to send it again. We received a letter that our home is going to the Sheriff’s auction in a few months and we’re devastated. Wells Fargo wants $30,000 to make our loan current or $136,000 to pay it off, which we don’t have either.

These guys are snakes, and the guy who did our loan didn’t work for them three days after our loan was closed. He either developed a conscience or went off to screw some more people for another financial institution. I also contacted an attorney who basically told me that we signed and that everything we did was our fault. Is there any hope to save our home or should we cut our losses and move? Also, I looked up predatory lending, and we feel like several of the things on the list were done to us. What should we do?

In April 2013, we received foreclosure papers. I called WF to ask about it. Leah at WF said it was because a full payment wasn't made in February. I explained to her what was told to me in February and she said there was nothing we could do except to see if we get approved for another loan mod. I asked to speak with her manager. Her manager repeated the same thing. So now, we have a new loan mod specialist. During this time, we received a letter from the WF attorney stating that we were in foreclosure due to non-payment in January. I called WF and asked about this discrepancy. Our new loan mod specialist stated that she didn't know why we were told we skip the January payment because it was due and that was the reason for foreclosure. Now, we have sent in the new paperwork with everything signed, dated and filled out to their specifications and FedEx'ed back to them. I cannot get the loan mod specialist to return my calls and we have received more paperwork to fill out which is the exact same paperwork I have already sent in.

Every time I call, I get a different story about why we are being foreclosed on. I asked for copies of my payment history since the new loan mod specialist said the payments in December went towards different months and not towards January as previously stated by WF. I also requested for a copy of my file since she evaded my questions about why we were told we could skip January and copies of the phone conversations where I was given this information. I have to fax in a request but according to the new loan mod specialist, I may not get copies.

Several hours later, Wells Fargo rep said that mortgage was going to have to shrink - there is a $9k car loan. We now were not sure how much we needed to bring to close. At 6 pm after the stock markets had closed, Wells Fargo reps called to say they won't be able to process loan in time; we needed to find $800 in cash in hours or lose the deposit. We were able to get Fidelity to give us short term loan and ultimately close

We reached Wells Fargo the next day to find out how many more days we close on mortgage (we didn't want to lose the rate). Response was that I will have to now pay a higher rate (it was now a new product called cash-out finance). Two days later, Wells Fargo guy called to say they can only fund 60% of the mortgage. And here I stand. I have now found 5 people in less than 3 days who have Wells Fargo nightmares.

When I lost my job in 2012, I tried to modify again and of course nothing had changed; it was all the same frustration over again. After speaking with about 20 different home preservation specialists, someone finally offered a 6-month unemployment program. When month 5 on the program was approaching, I asked for an extension (because I had still not found employment). They told me that I needed to send additional paperwork and I have been doing so ever since. I am now behind on my mortgage because Wells Fargo is not helping me. They are making my financial situation worse as the days go by.

I have every piece of paperwork, every person that I spoke to and every bit of interaction documented in my files. Now when they ask me to send them something that I have already sent them, I just laugh and resend it. Unfortunately there doesn't seem like there is any relief for people in my situation. I will most likely lose my home but I won't stop fighting for it. I will keep sending them their paperwork even though they have almost a 2-year-old file of paperwork on me trying to modify my home loan. One more thing, I was recently told by one of the home preservation specialists that in their notes, it says that I refused to apply for an extension on the unemployment program.

This institution is terrible! I cannot believe what they do to people. The mortgage problem is getting worse in this country. Nothing has changed. My stress level is through the roof and so are my glucose levels. I may end up in the hospital of a nervous breakdown because of them.

It all started with a Home Modification Loan attempt in Feb 2010. They lied about the process. They did not do their job. They constantly lost paperwork with sensitive information. Their employees had no answers and spewed copious amounts of misinformation. They made sure that I never talked to the same person and I've probably talked to 75-100 employees. They used their front line people as shields to isolate customers from people who could actually solve a problem. They reported me as 120 late with credit bureaus. They severely affected my credit.

Now, after three years of hard work, I have my credit straightened out. I am trying to refinance with someone else - anyone else. And what do I get from WF? Lost paperwork. Incorrect information. No one doing their job - no one taking responsibility. No way to contact someone who could deal with the issues at hand.

I've been trying to get WF to remove information from my credit reports, which they admit is their error, for five months. I have a letter dated Dec 27, stating the information would be corrected with all four credit bureaus. They did 3 out of 4. But as of today, May 4th, Equifax still has info on report. I spoke with Equifax a month ago, for the third time, and was told WF has to remove the info electronically. Only they can do it. I have called and called and called WF. They can't even find a copy of THEIR letter dated 12/27/12. And of course, I am past deadlines and will have to pay duplicate fees for refinancing, because of their amoral incompetence.

As I said before... RUN and don't look back. It's the best decision you will make - maybe in your lifetime!

“Our records indicate we have previously spoken with you regarding the extension of the moratorium associated with Superstorm Sandy. We are aware this storm continues to present various challenges to our customers. Disaster moratorium extended through April 26, 2013 (emphasized in the letter). Wells Fargo Home Mortgage has updated your account to extend the moratorium, which expires on April 26, 2013. The moratorium means that we will not report to the credit bureau agencies or assess late charge fees on your loan during this period.

Payments: We do not want you to be concerned about a balloon payment at the end of this moratorium period, so we will be deferring your accrued loan payments by placing them at the end of your unpaid loan balance, unless this is not allowed by your investor. If you are still facing financial difficulties after the moratorium extension period, we may have mortgage assistance options available for you. If you need additional assistance related to this disaster, please contact us at the number in the account information box. We're happy to have you as our customer and look forward to helping you with your financial needs.”

When I received this letter, I was relieved because it was going to be very, very difficult to make two payments on the loan so as not to adversely affect my credit rating, which is very high. However, I wanted to be sure my investor allowed this. I called 1-888-219-2237 as instructed by the letter. The number is the routine customer service number. After having to agree to have the call monitored or recorded since this was an attempt to collect a debt, or so the recording said, I spoke to a customer service representative named Michael who said, when asked, that he was located in California. It was about 8:45 pm EDT. I asked for his identification, and he provided a 3-character alphanumeric code.

After he asked a series of questions, one of which was, "Do you intend to remain in the property?" I answered "yes" and then asked him to confirm the one loan payment due had been deferred as stated in the letter. He said that's not what the letter said. I disagreed and asked him who my investor was. He stated he did not have access to that information, and I would have to speak with collections. Before he could transfer me, he said he was obligated to ask my monthly income payments, and whether I intended to stay in the home, et cetera. I told him the letter did not say I had to provide that kind of detailed information. In fact the letter stated quite clearly, "So we [referring to Wells Fargo Home Mortgage] will be deferring your accrued loan payments by placing them at the end of your unpaid loan balance unless this is not allowed by your investor." I simply wanted confirmation that Wells Fargo did what they said they would do. If not, why not? He became evasive and defensive, so I ended the call in disbelief and disgust.

Because he was evading answering questions and was clearly misleading, I wanted to capture that on audio tape. So two nights later, I called back and spoke to the same person, Michael. This time he made several additional admissions which were certainly misleading, likely fraudulent and untrue according to a second customer service representative located in Iowa. This time, however, I tape recorded the call from start to finish. During the call, I informed him I was recording the call, and he clammed up and abruptly ended the call. On April 22, 2013, I filed an action in New York City Small Claims Court alleging fraud and violation of NY General Business Statute 349 - Deceptive and Unfair Trade Practices.

The Wells Fargo letter of April 8, 2013 was clearly intended to show politicians and regulators that Wells Fargo's CEO John G. Stumpf et. al. are helping Sandy victims, which is the farthest thing from the truth based on my experience. I can't help but remember in 2008/2009 where Wells Fargo reaped billions and benefited from $25 billion in TARP proceeds as did all the bulge banks. The taxpayers kept Stumpf, Diamon, Pandit, Lewis and so on in their jobs and funded their golden parachutes. It appears that whatever the goose is entitled to, it does not carry over to the gander.

In the meantime, I had some plumbing issues that needed to be addressed, so we went to a hotel for less than a week so we could bathe and cook. I returned home to find every single belonging of mine, furniture, clothing, photos, mementos, my children's toys and clothing, my late parents' belongings, cherished family heirloom crystal and silver sets, gone. The door locks had been changed, and the garage doors locked. I've been calling Wells Fargo on a weekly basis, being promised contact about a new key, being promised help in finding out what LPS did with my belongings, and being promised help with mortgage assistance.

I found out today online that my home has been sent up for auction by the courts three months ago. I've received no paperwork, no court summons, not even a phone call. I called Wells Fargo as usual, and the lady told me that I had called the wrong number. Thanks Wells Fargo for taking away the home that my husband carried me over the threshold into, the home that my children grew up in, and throwing every single tangible memory of my life and my children's lives into the garbage.

With the intention of much needed updating of siding, windows, doors, roofing issues with the CertainTeed shingles, my homeowner's insurance has now notified me that they are cancelling me because I had verbal agreement last fall on this loan. Steps had already been taken to re-roof at the earliest convenience. It would seem that our needs are of little interest to them. Never mind the urgency of maintaining our survival. How they maintain a credible rating with borrowers is beyond me. Do yourself a favor and take your business to local credit unions or local banks. They will be there and available when you need them.

I called again in April after making my payment because they still had me in bankruptcy. They told me that they had faxed my lawyer on April 15 and they needed something from him some consent form for him to fill out. My lawyer received nothing. I called on April 29, 2013 and was told they knew nothing about it and didn't even have his fax number which I gave them. I have been told so many different stories by so many different Wells Fargo reps and eight months after being discharged from bankruptcy, they still consider me in bankruptcy. I am frustrated and angry. I have been a Wells Fargo customer for over 20 years and I want to close my account.

We constantly have deductions from our paychecks for credit report fees, appraisal additions to his bill, flood certs, anything not collected at closing even though the closer is responsible and does all the fees at closing. Our customer surveys are mostly below company expected standards of all 5's so we don't get our pitiful $500 two times a year. This company is faking publicity reports with its proud and flamboyant turn times and approvals and everything it says. It too will fall one day. I would cancel my loan with Wells and go with any other lender, a lender that treats loan originators right in pay and expectations of the job. Wells is just a company licensed to run over its employees. Anything to make $1, that is what Wells is about.

It has been nearly 2 years and I just want to know so that my family and I can move on with our lives. I want more than anything to keep my home. Wells Fargo nearly makes it impossible, and they make it easy for some to give up when they give you no hope.

I live in a small town. No lawyer here knew what to do. I haven't got funds to go outside and get one. No one would help me. I faxed weekly for nine months a copy of fire reports and even a letter from American Modern Insurance company proving they cashed the check. Still no one helped me. Wells Fargo not only sold my land that they never had a deed for but put my name in the local newspaper monthly for nine months and had me on the court house steps three different times telling the special ref for Marion County all of this and they still sold my land!

In Nov. 2010, they mailed a letter to me saying the land was mine. But after public humiliation for nine months, that's not justice not to mention the harassing calls for four to five times a day for nine months. So since they decided to pay me for how I was treated, I said okay, let's see what happens. Well guess what, they thought $500 was okay. That was like a slap in my face when they did all that to me and what I've listed isn't even half of it. They were paid in full and still as of Jan. 2011 on my credit report have me 120+ co. No one would loan me a piece of chewing gum much less anything else.

Wells Fargo did me dirty and there is no telling how many others have been done the same. Also, the $500 check they mailed me is too funny. They're sending out 1099 in Jan. 2014 (says so on the back of check) that their taxing for money that we rightfully owe. I've contacted several lawyers but they all either say they can't help or they want to make enough money. Please give me some advice before it's too late. I have every phone record, newspaper article, several other documents to support my claims. Thanks in advance.

When we got home, I thought all was fine until I started looking in the garage and found half of our stuff gone, stolen! I called and told the landscaper that his help had robbed us and was told to get a hold of Wells Fargo as they sent him out. We did and they said after talking for hours to different ones in different departments about their mistake and would have someone higher up call us. Well, weeks later and hours calling in and getting the runaround numerous days and times, still no use and finally WF said to go after the landscaper as there was nothing they could do. My questions is they sent the order to send the crud out by the landscaper. I was robbed. They were seen going in and out of my garage (no business in there in the first place). Landscaper says he doesn't have control over what they did and go after Wells Fargo.

Wells Fargo only gives you pee on’s to talk to as they won't dare have a line you can talk to a person in power. So what am I to do? I did file a police report, but they said to get a hold of WF and said good luck. The lawyer said to get a hold of WF to have them look into it first, but again, fat chance! Finally, I got a hold of a Wells Fargo Mortgage company and the guy told us he couldn't do anything to get a hold of the boss as there’s so many stories like ours and worse! Who is the boss and how would you ever talk to someone who knows anything! We are just a number and what a laugh with Obama as pays lip service to help people out, but nothing happens. We weren't like half of America. Even though we are upside down on our mortgage, we were still fighting to pay payments and keep it! Not like some that finally gave up and let them have it back. But now, who was the wiser one in the long run? I guess we will be going into foreclosure soon as they don't like being questioned on their ways!

Over the course of the next two months, however, we were repeatedly called by our Home Preservation and told that some other paperwork was needed. This included an unemployment award letter, newer pay stubs, taxes from 2012, W2s for 2012, etc. During this time, we submitted all paperwork that we were asked to provide within 24 hours of the request. However, when we would call him to confirm receipt, we would get his voicemail, leave a message and never hear back from him unless he needed some other paperwork. My husband is a union carpenter and sometimes gets sent out of state to do work. We were asked to provide W-2s from those companies as well as latest pay stubs from said companies, which I had already sent. They insisted they needed additional pay stubs from these companies, but there were no additional pay stubs to provide.

The Wells Fargo HAMP rep didn't seem to understand that the only time my husband would get a pay stub from the out of town company was when he worked there and that he only worked there on an as-needed basis. Next thing you know, we start getting phone calls from a different person at Wells Fargo asking for most of the same paperwork we had already sent the other guy! When asked where the paperwork was that we sent guy #1, we were told that guy #2 knew nothing about it and the underwriters were asking for this paperwork. Since they were different departments, he knew nothing about the paperwork we sent? What happened to all of the paperwork we sent to guy #1? Why does guy #1 ask for it if he's not going to provide it to guy #2? Then we got a letter in the mail saying we were rejected for the program because we did not submit the paperwork required in a timely manner! Are you kidding me?

Now reading all of the comments left here, it appears that this is actually quite common with Wells Fargo. I hope to move my existing mortgage from Wells Fargo just as soon as I can. They really do nothing to try and help homeowners stay in their homes. I will never work with them again. So glad I don't have a bank account or credit account with them as well.

So finally in April 2013, we completed all the repairs and repainting that they requested. We notified them that the work has been completed and they can set up an inspection. Guess what? Wells Fargo informed us that they will not revisit to inspect the repairs. They just wanted a written letter from us that the work was completed. After talking to some legal experts, we were told that Wells Fargo does not have the right to ask us to do any repairs. As long as we pay the mortgage and our insurance is current, they cannot ask us to do anything to our property. So just want to let everyone know if Wells Fargo requests any repairs, you do not have to do it.

I believe this to be an illegal and immoral act. Ever since I had this mortgage, they call repeatedly every month after the due date until it is paid, even though it is before the late date. Even if I answer the call and tell them I will make a payment before it is late, they will call every day and ask me the same questions. I didn't know that him telling me what to bid was illegal until recently, when I told someone about it. This happened in the fall of 2008. I don't know if it is too late to say something now or not, but thought I would tell my story anyway.

So I was transferred and provided with a loan modification specialist, Jean-Marie **. She at first presented herself as more than willing to assist me. She told me what I had to send her, and I did. Then I began to receive correspondence in the mail requesting further information. Each time I called Jean-Marie and she actually answered the phone, she was very confrontational. During one conversation with her, she actually said, "I'm very busy. What do you want?" On another occasion, I started the conversation with, "Hi, Jean. How are you today?" Her response was "I prefer you address me as Jean Marie." Those were the only two times I was able to get in touch with her. She told me that no further documentation was needed and then told me "You don't need to call to check on anything anymore. We will call you if we need anything." Her tone was always condescending and confrontational.

Every other phone call attempt went directly into her voicemail, which was full most times and I was unable to leave a message. When I was able to leave a message, most times she simply never got back to me or it would be a week later. She is very unprofessional and difficult to work with. If she is assigned to your case, decline and request someone else. I began to receive return calls from a completely different modification specialist and was told my case had been transferred?! They are now requesting some of the same exact information I had already sent to Jean-Marie. What a nightmare!

Because the payments could not be automatically withdrawn (against bankruptcy protection), they ceased the withdrawals. I didn't get notification of this until almost 3 weeks later. I promptly called them. They explained why and what I needed to do to pay the mortgage. I had no intentions of letting the house go, so I continued to pay. I caught up the account and I sent payments to the address they told me to for over 3 months like clockwork. Every 2 weeks I sent a half payment in. In May, I received a letter from them addressed to my lawyer basically saying not to send in half payments as there was a chance they would get misapplied. Understatement there!

I sent in one more 1/2 payment as I had 1/2 of May already paid. I waited for June's statement to send in my next payment, doing as they requested. That statement said that I owed for May and June! I called them back. They said there was a half payment in for May, but I still owed for the other half. I fought with them and have been fighting with them ever since! Every two weeks I called to make a half payment over the phone (I didn't trust the mail address anymore) and every two weeks when I inquired about the missing payment (I had all the backup to prove I made the payment and that they received it) I got a different answer. Every two weeks! I was never told the same thing twice. Never!

I was told to send a request to find the missing payment and review my account with my backup to their written correspondence department. There was no way to contact this department except through a fax number. Seriously? There was no way to verify they received the documents, no way to follow-up. Nothing. As it happened, the first rep gave me the wrong fax number! God only knows who I sent my personal papers with account information, etc. to! Unbelievable! I continued to make bi-weekly payments incurring a $20 payment fee each time until late October. I finally got someone who saw what had happened.

As part of my bankruptcy, I had to request a payoff from Wells Fargo. They did not inform me when I did this back in May that there was a $10 fee for this. So they took the fee out of my payment, which then shorted the payment for the month. That's where the problem was. It took someone 5 months later to figure this out?! So I paid everything that was due, including the $10 and my mortgage was up-to-date as of October 29th including a 1/2 payment for November. I continued to call in my payments, but was getting tired and feeling very defeated by this whole matter that I started calling in every month. But everything was still kept up-to-date.

The bankruptcy continued to drag on and Wells Fargo couldn't give me a straight answer as to why, 6 months after the discharge, I still wasn't released in their system. Again, a different answer every time I asked. Mid-February I called to pay February's bill and I was told they do not have a document on file from my lawyer stating it's okay for them to speak with me. They refused to take the payment! For almost a year I am talking to them and making payments and now when the bankruptcy is finally coming to a close and the court date for abandonment is around the corner, they can't talk to me or take my payment?! So I called tonight to pay now February and March's payment. Miraculously, they can now talk to me.

The rep, when questioned, can't find any reason why they couldn't talk to me last month? Okay, I want to pay February and March. She then informed me that I owe for January! There is only a 1/2 payment for January, so I owe for 1/2 January, February and March! Are you kidding me?! Here we go again! I am beyond frustrated. I am beyond pissed with the complete incompetency of this company. I almost think they do this on purpose to throw me into default! I don't have the time nor the energy to keep fighting with these people. I am now a single parent as my fiance passed away.

What really frustrates me is they have made it so you cannot complain to anyone, except the low man on the totem pole handling these calls. And they only know what they are taught! I try really hard not to get upset with them as they are doing their job and it most likely, I will give them the benefit of the doubt, is not their fault. But jeez, what gives?! Something has to be done about this kind of shifty underhanded practice! As soon as I am able, I am refinancing with another company. I am over Wells Fargo!

In January 2013, they finally said they were ready to go to closing, but I had to resubmit all my paperwork. So I gathered once again all my paperwork. I had to also pay another $200 to get a subordination letter from my line of credit since the original one expired. Now my credit report was under 700 because of a false charge, which I had to dispute. One of the credit report agencies deleted it, the other one is still in dispute. I was told by my loan officer that that would be fine because my credit score went back up. Then they kept telling me one of my credit reports they couldn't see because I had a freeze on it, but that was not true.

I have called the credit report agency numerous times to confirm this and they keep telling me there isn't any freeze. Then they questioned everything on my bank statements. They wanted to know why i deposited x amount of cash on 11-30-12, to explain in a letter and send them proof. I explained in a letter to them that my sister owed me money and was paying me back. They asked for this information on the evening of March 5th. I didn't check my email until the morning of March 6th and they said I have until March 8th to get them the information they wanted or they cannot proceed. It is the afternoon of March 6th and I still have not heard back from them, if my explanations were enough or if they needed more information.

So as of March 6th, 2013, I am still waiting for an answer and $800 wasted. If they weren't going to give me the loan, they should have never taken any money from me. I could have gone somewhere else and this would have been done months ago. I advise you, run the other way.

Our property was designated as a Zone C when we bought it. House is high and dry at an elevation of about 50' (I was told by the county that flood level is 39'). The county sent me two maps of my property with the elevations and a red dot where my house is on the property. On the new updated FEMA map (which I guess is what started all this problem), the green coloring (indicating flood zone?) now comes up to my back door, even though none of the elevation levels changed. In fact, the little puddle of a pond that the green color spreads out from is on my neighbor's property with barely any water in it. Even during 2004 when we had four hurricanes try to drown us, the water level never came near the house. We are not in a flood zone.

I sent a letter explaining this to Wells Fargo, along with the maps provided by the county property appraiser's office. Now, a little over a month later, I received a letter from Wells Fargo telling me that since I did not send them proof of flood insurance, I am in breach of contract and they have purchased temporary insurance for me and the cost will be added on to my mortgage. The letter also stated that I needed a minimum of insurance to cover the loan (currently less than $75,000) and maximum amount of $250,000. I called the phone number on the letter about their purchase of my flood insurance and it is at $275,000 coverage through State Farm (How ironic, the company that was not rated good enough). Why would they purchase more than what they said I needed? No wonder they recommended in the letter to buy my own (but we are not in a flood zone).

When we talked to Wells Fargo, after the original notification, they suggested we get FEMA to fix their maps and/or suggested we pay for a new survey. Why should I have to, when the county has the information and the bank would not accept it? Besides, I don't think it would fix things anyway. It just postpones the inevitable, us finding another financial institution to deal with. Wells Fargo is obviously too big for their own good or ours.

I never heard from her again, and I called every other day, sometimes every day only to get her voice mail. Then I hit 0 to speak to another person. This woman proceeded to tell me that she doesn't see my paperwork, even after 2 days before I was told, "Yes, it was all in the system and in good order." She also told me that most likely I will not get a modification with just my salary. Now my home is in foreclosure. All of the money I have been sending apparently goes to a separate account while on the unemployment plan and does not get applied to my mortgage.

So in the beginning, I was 1 payment behind. Now they say I am 8 payments behind. Where is the money that I've been sending them? And why didn't they tell me 3 years ago that I most likely would not be approved for modification? I could have sold my house 3 years ago for a lot more money than I can today. Now, I am pretty much left with no options but to lose my house. For 3 years, Wells Fargo Home Mortgage has led me to believe I would have no issues being approved. Now it's a totally different story.

This is absolutely ridiculous and unfair. They should have been straight up from the beginning. Nothing has changed in the past 3 years, husband still no job, my pay remains the same. I don't understand how one day I am all set and in order and 2 days later, it's a completely different outcome. They say the best thing to do is keep in contact with them, which I do several times a week, 45 minutes on the line each time. Why? Apparently, to get a different BS story each time. I have had enough of WF. At this point, I don't have one good thing to say about them. Ugh!

In December 2012, I contacted Wells Fargo who presently owns my current mortgages. I was looking to refinance for better interest rates. The loan originator asked me some general information about my home and offered to lock in a rate of 3.6% for a 30-year mortgage. In addition, the originator noticed I had a second property and stated that it was also eligible for refinance at 3.675% rate for a 15-year mortgage. I asked if Wells Fargo would process both simultaneously and he stated yes. So I began the application process and provided all of the required information and documentation needed for the application including credit information, employment verification, 4605T IRS information and returns for the last two years, letters of explanation (LOX) for credit inquiries and income verification statements. This occurred for about a month.

I was informed that I would have to have for two non-refundable appraisals done on both of my properties in order to get the loan approved. The cost of two appraisals was over $1,100. I asked if there were any other concerns regarding my financial status before moving forward with the appraisals, and I was told no by the loan officer. The appraisals were done on January 31, 2013. The loan officer stated that the appraisals were in good shape and that we could proceed to the underwriter to have the loan cleared to close. This was on February 7, 2013.

For the next three weeks, I did not hear anything regarding the status of either loan applications. I called the loan officer weekly who stated he was still waiting for the underwriter to clear the loan for closing. He even sent me an estimated closing date of March 1, with all of the closing costs and new payment schedule, again, leading me to believe that closing was near. On February 22, 2013, I finally heard back from the loan officer who stated there was a problem for the loan on my second property. The underwriter stated that I did not meet the Debt-to-Income ratio to clear the loan. I found this extremely hard to believe since last year, I paid off one of my mortgages with Wells Fargo and have no auto payments, and have very little credit card payments. He stated my debt to income was 53% and needed to be near 45% to clear. He advised me to reapply and add my wife's income once again leading to believe this would get the loan approved. I told him that I would wait to see if my primary loan application was approved before considering reapplying. I was extremely disappointed and still did not believe that I was denied, but nonetheless I waited patiently for the outcome of my primary residence application.

On Monday, February 25th, I again was told there was problem with the application by the loan officer. I informed the loan officer and manager that I could not find anyone to verify the outstanding HSBC payment and the AFNI was a seven-year disputed claim which I explained in the letter I sent back in early January. I was given the number to RELS Credit to assist in my search for the credit inquiries. RELS contacted several numbers for HSBC and also could not verify the information Wells Fargo underwriters were seeking. They stated that they would update the file to note that the information could not be verified and request that the underwriter waive this inquiry. In addition, I spoke to the loan officer's manager, Mr. Scott **, who explained that he would meet with the lenders to explain this to get the loan to closing. He also stated that in addition to HSBC, the AFNI account was still open and that I should pay this to clear up that matter to move forward with the loan. These were seven-year-old debts that should not have been on my credit report in the first place.

Finally, I received a call from the loan officer on February 26, 2013, a week before closing notifying me that this loan was also denied because the debts were unable to be cleared in time with the credit agencies. They stated there was nothing they could do. I'm sure they knew that credit information takes more than a week to be updated. I was furious that these issues were prohibiting me from loan approval given my wife and my credit scores (766 & 730). I asked to speak to the manager who stated that Wells Fargo uses an underwriting computer program issued according to federal regulations and that the computer is declaring me ineligible to receive the loan. He stated that I should clear up these matters with the credit bureaus and resubmit my applications and go through the process all over again.

Once again, as a loyal and dedicated customer, I am insulted and extremely disappointed with Wells Fargo. I believe that I was misled by the loan officer and the manager thinking that the loan closing was near. I was not given any time or options to address credit inquiries. The response from the loan officer and manager was inexcusable in explaining my loan denials. I lost over $1,400 in unnecessary payments to appraisals and to a credit collection agency.

Our mortgage payments were set up to be automatically paid from my checking account. I am a retired firefighter from the State of Alaska and my retirement checks are automatically deposited to my Wells Fargo checking account. We are never late on our mortgage payments, nor have we ever been late on any mortgage payment in our lifetime. My wife is, and has been, a full-time teacher for the Washoe School District for 14 years.

We met with a Wells Fargo agent, Robert **, to discuss refinancing to a lower interest rate (I have my wife’s original notes). The interest rate available at that time was 4.75% on a 30-year fixed rate, which would put our monthly payments in the $1,500 to $1,600 range and the refinance charges within reason. We asked Mr. ** to initiate the process to lock in the rate at 4.75%, which he stated we qualified for. We were told by ** that we were looking at a closing before the first of the year (2011). We were told at that time that since our mortgage balance was less than $250,000.00, and that although property values have been dropping in Reno, we should still be good without needing an appraisal. We were also told that we were within the percent range between our application request and our property value to have no reason for concern.

On 12/7/2010, a fee of $445 was charged to my checking account for Wells Fargo to hold, and pay for an appraisal of our home just in case it was needed. On 12/8/2010, I received an email/fax (copy on file) from ** requesting additional information. I delivered the requested information and documents on 12/9/2010. I was assured at that time that we were locked in at 4.75% and there were no foreseeable concerns in our application. During one call, Mr. ** said we might be put into a new program initiated by the Obama Administration to help homeowners. I called or sent emails to Mr. ** each week inquiring about our application. I was assured that everything was in order. Many calls and email inquiries were not answered. I began making calls every two weeks.

On February 14, 2011, we received a letter from Wells Fargo stating that we were locked into a loan rate of 4.875% along with copies of forms we had never seen nor signed, with a date of December 7, 2010. This was about the same time an appraiser came to our home. About this time, I got a phone call from the Wells Fargo mortgage department in Minnesota wanting to know why I had not sent them the additional information that was requested on December 8th. I informed them that had I given all requested information and documents to Mr. ** on December 9th, and that they should call him.

On February 21st the appraisal came in at $225,000. I inquired as to the low value and was told items such as the view-deck overlooking the mountains and the city of Reno, nor the new solid hardwood flooring were no longer considered. On February 25th, Mr. ** emailed a pdf file of additional forms for us to sign and pay $400 plus for an extension. Neither my wife nor I was willing to sign anything without some of our questions being answered. Then on February 28th, we learned that the interest rate for our new fixed 30-year mortgage would now be at 5.25%. Between March 1st and 4th, my wife was getting phone calls from Mr. ** in a threatening manner demanding that she take time off from work and come in to Wells Fargo to sign the loan agreement now. After numerous corrections, we did sign a 30-year fixed mortgage at 5.25%. We were not pleased; however, it did lower our monthly payment from $2,309 to $1,698 giving us more flexibility for other living expenses.

I do not know the proper terms as to whether this was a Loan Modification or a Refinancing of an existing loan. In my opinion, the Powers-that-be in Wells Fargo were fully aware in advance that the value of our property would go down in the four months after December 1, 2010, and that interest rates would go up. I believe they intentionally took advantage of our desire to relieve our monthly costs and that they took less than honorable means to accomplish their goal. In recent weeks I heard on the news that Quicken was offering 3.9% on 30-year fixed mortgages for refinancing. I called them and was told that we came under a one-time-only clause in the Governments homeowner refinance program (HARP) and that we are not eligible to any other program.

At no time during our discussion with Wells Fargo was the HARP Program discussed, nor that would our refinance application come under the HARP Program, nor that by accepting the refinance that we would not be eligible to refinance our home ever again. Recently, a real-estate agent in our neighborhood told me the value of our home had increased by $25,000. If that is true, our mortgage is no longer underwater.

This is our home; I am retired but working part-time. My wife has a full-time position as a teacher and has had her wages cut each of the last two years. We have no desire to sell our home or move anywhere else. We would be satisfied if our present mortgage with Wells Fargo was re-written to the original 4.75% with no additional fees of any kind for the re-write. We don’t ask for a principal reduction. It is our debt and we will pay it. All we ask is that Wells Fargo to be honest and that they re-write our present mortgage retroactive to the date of origin with a current market mortgage rate of about 3.5% / 30-year fixed, the payments be readjusted, and that the difference be applied to our principal.