Wells Fargo Reviews

On 12/09/19 I took out a cash advance. On 12/11/19 I paid the money back. I expected the cash advance fee and the interest for the first month. To make a very long story as short as possible, here it is 2/21/2020 and the bank still has my case in resolution. When I called in January to see why they were still charging me interest, they said because the cash advance had not posted on the statement, that my payment did not get applied to the cash advance.

Wells Fargo online banking is a joke! I made extra payments and then some principal payments to my account. You cannot tell what's what now and where the money went when you sign on to your account. I finally went to get help at a branch and the person helping me was rerouted to another dept which in turn wanted to route her back to who she just spoke to. It's an ongoing game and wells fargo is a JOKE as they are always in the news! No one at the 800 number will help you. They just reroute you and you waste most of your day trying to get something fixed that is their problem that they own.

I made a payment for February and they call to state the payment is late if we don't pay today. We tell them that we made the payment on the 7th and they lost the payment in a holding account. They refuse to reimburse us for the added stress and frustration that they bring at least once a year with mistakes like this. I stated I wanted to be reimbursed in a reasonable way, ie. remove the interest from one month for the mortgage. As usual, they say they can do nothing for me like that and ask, "Is there anything else I can help you with." This is not the first time they have done something similar and today was the last straw. I am selling my house and moving just to get away from them.

My wife received an offer for $400 to open an account. We tried to do this online, and it said we couldn't. We went into a branch and got it open. After we set up our direct deposit, we tried to set up online banking so we could transfer the money after it was deposited. Once again, it didn't work. We hand to call. After 15 minutes of being on hold, the person answered and ultimately told us we have to go back into a branch. Now we are back to a branch to close the account. We have explored many other FDIC'd insure banks online and were able to open and get things set up very quickly and easily. How is this bank still in business? Also, they are the only bank that has fees for a checking account. So stupid. Do not bank here. Ever!

After being told by a WF rep as to when I should make a payment, I found out that my payment was actually late by a couple of days (the rep gave me the wrong info). I was then charged a $38 late fee on a $51 minimum payment due. They refused to waive the fee. Worst bank ever. They deserve all the bad press they get. Stay away.

I feel terrible that this bank denied me a normal checking based only on my credit score. They showed me an account to open that had delayed deposits and no mobile checking. What a crappy bank. I've never been so mad that a bank would deny a $9000 deposit. I guess they'll never have my business. I have a current bank account but there are other better banks than this place.

I'll keep it relatively short and simple; I go to my local 7Eleven to grab some Swishers, I pay 10 cents out of pocket and the $1.31 remaining came out of my card WHICH HAD $1.40 of balance. So then I wake up, hoping that a transfer came in from someone close to me so I can go out searching for jobs using that money as fare for the buses. I found that my account was mysteriously now overdrafted by $6.41, and I was told by the rude and sarcastic employees that the charges were correct, despite my attempts to dispute multiple transactions. I won't be carrying out business anymore with Wells Fargo in any capacity, this is the 5th time that my account is overdrafted COMPLETELY out of the blue.

I had an unexpected expense come up and ask for an extension of my loan. Keep in mind that I have been banking with them for over 25 years plus I have never missed a payment or been late with a loan payment in the five years of having this loan. They could not tell me after two phone calls if they could extend my loan or not. They said I would have to call them back after the unexpected expense had been taken care of before they could make a decision regarding the extension. I found this very unsatisfactory after all the years that I have banked with them. I will be closing all my accounts with them and find a bank that can relate to the needs of their customers.

I opened a claim on a charge I intentionally put through with my Wells Fargo debit card. However, I realized I should have used a card from a different bank. So, I explained it to an agent at Wells Fargo claims department, and he was very helpful. He even sent me a follow up email saying that they take this matter very seriously. I was told that I will be getting a credit back into my account for the charge I put on mistakenly. I called back today only to find out that another claims agent wants me to withdraw the claim. How can a bank have different opinions and ideas about the same case depending on an agent? Banks should be a lot more organized, and accountable. If my claim was not the kind of claim they were going to handle, then how come the first agent was so helpful in replying that I'll get a credit in three business days, and even follow up with an email with a claims number?

My experience with Wells Fargo was my worst experience with a financial institution that I ever had, and even having a great credit on the 700s which I am always careful with my credit and the reason being that my 2 business were newer business. I contacted Wells Fargo in Tualatin Oregon and worked with Sylvia **. This lady with all my respect do sent have a clue of what she is doing. Never a follow up, I always had to be chasing her to get answers. I was denied credit supposedly because my 2 business were newer. Again I have great credit and own my home free and clear and even asking Sylvia if they can use my home as collateral, my house is worth about $700,000.00 or more. I believe I was turn down by this institution Wells Fargo because I am a hispanic man. Why would I need Wells Fargo if I had enough cash on hand? This happened last year and by now my 2 business are doing better and I don't need this horrible Wells Fargo anymore.

I have been a Wells Fargo Customer for many years. Trying to re-build my credit, I received numerous letters from Wells Fargo with authorization numbers, intentional misleading me for a credit card. Finally applied and was denied. My credit score dropped 15 points.

I was notified on 2/3/2020 by Wells Fargo fraud department that an individual impersonating me in NC, I live in NJ, had attempted to withdraw funds from my accounts. He made the attempts at three different branches in Greensboro. I learned this individual, a man, I’m a woman, had my bank account numbers, a driver's license with my name on it from SC, and was able to provide them with the last five numbers of my social. Identity fraud. Aldo, thru an ACH, money was withdrawn electronically from my checking sent to an individual's name.

I am not a fan of writing reviews but I have to bring this up for everyone so that you are aware of how Wells Fargo ruined my life and you think about going there before banking. In May of 2019 Wells Fargo Claimed they had not received my monthly Payment for auto loan. As for over 6 years I made my payment on time. I mailed my check in the envelope Wells Fargo sends us. I had never had a 30 day late payment in my life on my Wells Fargo account or any other account. My credit score was Excellent and with excellent payment history in the 780s. When making my July payment Wells Fargo alerts me that I was 31 day late claiming they had not received my payment. Unfortunately a lesson learned I do not follow up on my payments every month going onto my bank to see if checks were processed.

3 times they've voided my card without notice. 3 times they've sent me a new one. 3 times they've made me come into a branch to get a temporary card. 3 times they've ruined my life. So I order the SSD days ago. It doesn't come in. I check Amazon... "Please update your payment method." No.. NO!!!! I check the mail and thank GOD finally the damn card from Wells Fargo.

Today I accidentally made a cash advance from my credit card to my savings when I was trying to transfer from my checking to my savings. When I realized this error, I immediately called Wells Fargo to ask them to cancel this transaction. They told me that they could not do this and I would also have to pay interest on the advance. I asked how that was possible when it was an honest mistake. The first woman I spoke to told me she could look into waiving the fees if I paid back the cash advance plus the remaining balance on my credit card on my next payment. I asked to speak to her manager and the executive I spoke to told me there was nothing they could do and I would need to pay back the advance at the end of my billing cycle. I asked her why I couldn’t pay it back immediately so it didn’t look like I wanted this transaction and she said any payment I made would look like a payment towards my balance and not the cash advance.

Wells Fargo has low-level people in the branch who call the back office for everything. The back office people have scripts and have no interest in understanding the customer problem and the bank branch staff has no interest/ability to explain the problem. Customer satisfaction is not an objective. Compliance to bureaucratic rules is the only objective for the branch and the back office people.

Wells Fargo is the most worthless bank. I have been their customer for over 3 decades. If I didn't have so many accounts, I'd switch in a heartbeat. Calling the local branch office gives a customer zero information. I understand and appreciate practices that make giving information over the phone difficult, but when I know every password and secret code and SS number I don't understand why the local branch can't answer a simple question: Was a specific check cashed? Instead I got transferred to the 800# from _ell and have now been on hold for 20 minutes.

I have been trying to get my money refunded for over 4 months. I have called several times. I have never received a letter nor a phone call or a voicemail. They have accidentally closed the escalated report with nothing on the report stating why and now they have lied and said they tried to contact me several times for the second time the case was opened. This will be the third time I am opening this case and cannot even go to a bank to speak to anyone. I want you to know that I am buying a house and I always planned on going through Wells Fargo (customer for 15 years) and I will no longer be going through your bank so you just lost money. I started my lending process on Monday with another company. Very frustrated. Aggravating!! I will also be closing my account.

I've opened Wells Fargo checking account on December 31, 2019. I had no idea that the scam with the double accounts continues. On January 21st, 2020, I finally decided to enroll in online banking but was not able to do it. I called the support, and they opened the case of deleting the second account. On February 1, I tried to enroll again, but no luck. So, I called the customer and technical support, and they said that they are not able to remove it, and I have to go to the office. Such a waste of time and now, I am afraid that this fraud Wells Fargo bank has all my information, and God knows what they will do with it.

Pretty sure this so called "Program" for veterans is just a publicity stunt for the otherwise known "Criminal Bank". They claim to have a program for transitioning veterans to show different lines of business and training, but when you apply they say you don't have skills the bank is looking for. What about a Bachelor in Accounting doesn't give you a foundation to work at a bank? Then, they keep you in waiting and you have to ask for a programmed response. Great way to show veterans value by dismissing them with an automated response. Suppose I should get more background on how to steal from my own customers (insurance dept, etc..), or market manipulation??? Thanks for wasting us veterans time.

It’s Bad enough that Lissette ** branch manager at Altamonte Springs allows her staff to be rude to customers, MARCO ** area Manager totally ignores voice mail messages and CYA is the business practice of choice there. This is the bank that I was closed by Florida Lottery, when you win and have to get a check cashed they send you there. No problem.. At the bank they require 2 forms of ID. I gave them a Fla drivers license and a credit card. They refused to accept it because the credit card was not signed. I supplied 9 MORE forms of ID including credit cards WITH my picture on them AND PICTURE IDs from hospitals that I work on.

Stay away from this bank. They are no good. They closed my personal checking for no apparent reason other that I received a letter that I had received an unsolicited money wire. One year later they closed my charge card. Never paid them late. No explanation. If you want a big bad bank you found it.

I’ve waited a whole week for my new credit card to come in the mail and it has not arrived yet. I already have an account with them. I should already have been approved to get a card and should have received it already. I have to get my groceries soon. I have a life where I NEED to use my card. I can’t sit around and wait for it to come.

If I was able to give 1 star on this Wells Fargo company I would, my ex-friend had me cash a check as a 3rd party and the check was fake. All Wells Fargo did was blame me and say it was my fault that she cashed a bad check, customer service center did not care, they kept putting me on hold, was yelling and downright rude. They do not care about what happened, they lie all the time about this issue, my ex-friend committed a crime, and the let them get away with it. People would be better off dealing with a credit union then Wells Fargo who cares nothing about people's issues, they also back in the summertime lied and said that I was trying to take money from my dad, they also reported me to adult serve. They just continue to lie all the time.

I got scammed through using PayPal and inquired if it was possible they could help me, though I didn't think so because they never do. They could have just said 'no.' Instead, it took 3 people to think. One said they were going through my Paypal account and the other persons' and couldn't find the transaction. (Which shouldn't actually be possible. They don't know my password). So I send Photobucket links since you can't put attachments in the message. Then I got someone who apologized that the messaging system doesn't allow attachments. It wasn't an attachment, it was a photobucket link. Copy. And. Paste. It took the last person to finally tell me they can't help. I am only staying with them because otherwise I will have to rearrange things with my Social Security account, my new job where I haven't gotten direct deposits yet, and change all my checks and credit cards. So, basically current convenience.

I called Wells Fargo in Westgate location in Spartanburg and asked if they notarized. The lady that answered said yes and that it was no charge. She then asked what did I need notarized and I told her an I-9 form. She then said yes we can notarize that for you. So I got into my car and drove across town to the bank. The clerk walked me to her desk and stated they don't notarize I-9 forms. All employees should be trained on the same information and not say one thing to a customer on the phone and say something different in person. She wouldn't even look at me when she was talking, she looked everywhere but at me. This whole experience was very unprofessional.

My husband has a 401k account with Wells Fargo and getting any kind of online service is an absolute nightmare. We called customer service in order to access his account online. We were passed along to several people and not only were they unprofessional, they were uneducated about how to use their own system. After an 1.5 hours they still could not figure out how to use their own system and told us to go to a branch. They looked up the branch info and got the locations wrong. My company uses Fidelity and let me tell you they do not miss a beat - awesome, fast customer service all the way!!! I recommend that those with Wells Fargo accounts switch so they do not have to continue getting nightmare customer service!!

I called because I had a question in regards to business wire transfer. The lady said that for business I'm allowed up to 10k a day. I told her that I had an RSA key which allows higher daily transfer and that I've done transfer with this key greater than $10k in the past. She argued with me and said that I had to go into the store and get an upgrade. I said it doesn't make sense that I needed an upgrade because I was never prompted for the code this time. I asked her if she could check my account and she hung up on me. I've called many times in the past and spoke with a business rep and have never been treated this way. I am a customer at WF and have been for a very very long time. This person who handles customer service, should not be in customer service.

I took a loan for a home by Wells Fargo and that very same year I paid off the loan. Nearly 3 months later I got an email saying my check for escrow was going to expire. I was none the wiser because I never got any mail from them regarding an escrow check. On the phone I gave them my personal information and asked if they could simply deposit the money directly into my bank account. They said no because my bank account doesn't have my co-buyers names on it, and they cannot verify that it is even my account because it is not a Wells Fargo bank account. I asked if they wanted to do a three way call to verify we are all us, but they said no. They know my co-buyers are in another state than myself and continued to ask me to sign the check with them. They then said I could have my co-buyers notarize a document giving me permission, I was the primary loan holder, to have the money.

Wells Fargo refused my cashier’s check deposit at the teller's window. Their stupid excuse is: “We cannot verify it". It took me 30 ** minutes to call Suntrust bank and get the branch manager to verify It’s a legitimate check. What a waste of time. NO wonder their earnings numbers were very low. If it wasn’t for my established online banking bill payments and the Prime -2 line of credit that I had from Wachovia I would have closed my account without hesitation.

I put 5000 dollars in CD in Wells Fargo and now they are gone. No records, no account number. It was 10 years ago in auto-renewable CD, but I could never think that they would just steal the money like that. Money didn't go to the government either where I would find them otherwise.

I had a direct deposit from social security that Wells Fargo kept my last deposit to cover a overdraft which is in violation of federal law per the 9th district court and wells fargo said that they didn't care. They weren't going to release my money to I guess they think that the law doesn't apply to them.

I needed to deposit a cashier's check into someone's account, I had all the info I needed. I was told by the clerk that my bf was scamming me and relationship was a fraud and that I should run. I wouldn't recommend this bank to anyone. I'm contacting my attorney to press charges for harassment. Wells Fargo sucks and is the worst bank around!!!! Avoid them at all costs.

I have had my Wells Fargo account for 15 years. I chose them at the time due to the availability of ATMs, but after ATMs became less relevant, I stayed due to not wanting to go through the hassle of changing direct deposits and automated charges. My wife and I have always been excellent customers with a large savings account and a credit card that was paid off monthly

I made an overpayment on my credit card account in an amount over $2500. Once I realized what had happened I called for a refund check for the over payment. The payment made was to pay off the balance of may card. When I called to ask for a refund check I was told that it would take up to 30 DAYS to receive the funds. We live in the year 2020 and electronic banking. What in the world could take up to 30 days to “research” the amount before refunding it? As most people know the banks hold onto your money in their accounts for extra time to make interest, OFF OF YOUR MONEY. Needless to say I will never use my Wells Fargo credit card again. There are plenty of other banking systems out there that do all the same things as Wells Fargo and have a lot less hassle. I can see why Wells Fargo gets only a little over 1 star for their services. Seems like they are going by the play book of Bank of America.

Heather who works at Jupiter Buckingham branch in Garland TX did our notary. She provides good customer service and very professional. This branch has friendly employees including the tellers. I highly recommend this bank.

I am out of country and this massive bank cannot get me back online, saying they need to text me but cannot text me here and will not email me because to send me a code via email would make for a security threat. WHAT a crock! I just got my password changed online while abroad but cannot get a code? Try calling for help but have a pillow, water and be sure to use the restroom ahead of calling, as it is interminable. The very first business I will conduct when returning will be to close all my accounts there. This troubled bank with a history of illicit activities should be really trying to work on image, but not so. You have been warned.

When you have a debit/credit card you tend to spend money or even send money to friends/relatives. Wells Fargo your sales team is amazing, I must say, however your actions speak louder than your words. I have been a member with this bank for 1+ year and I sometimes get fees of $15 for too many online transfers from my checking to savings. My boyfriend, (also a member of the same bank, as we signed up together because you guys said we would earn an extra $200 and then when the $200 never came you said “this expired the day before you signed up. I’m so sorry about that”. Again actions speak louder than words.) is a better saver than I and never ever gets charged with fees.

If you are ever going to stay overseas for a length of time, please don't use this bank. They will block your ATM bank card without you knowing it. It has happened to me twice. There are no Wells Fargo branches overseas. The help online is the worst. You will starve for a week at a time, I did. They rarely respond to emails and when they do they have no clue as to what is really going on. If I return to the US I will immediately close my account with them and go with a more professional bank. I could easily fill up pages and pages of complaints against this bank. Too bad I had to give it a star rating otherwise I wouldn't.

Most reviews are written immediately - before you get to see how a company really operates. Well, after a few months illegal late charges kept cropping up on our monthly statements; and in every instance they removed them advising "unknown reason". After the continuation of these illegal fees - and their reversal of them every time - we are leaving. The illegal fees aren't a mistake, they are part of an organized and orchestrated illegal activity this bank is involved in to illegally bill their customers purposefully. I can forgive mistakes, but this bank engages in knowing illegal behavior with the hope only a fraction of their clients see their charges.

My husband and I received some money from family members when we got married 2+ years ago at 18 years old. We booked a honeymoon to Memphis, TN but quickly canceled the honeymoon not even within 24 hours of booking it. We were told they would open a case for the refund and in the meantime were refunded the $1,600+ that we spent. A week or two went by and we got a call from Wells Fargo saying we owed them $500+ dollars because the company's refund policy was different and you didn't get 100% of the funds back (not even after only 8 hours and then cancelling). We were threatened many times and saying we were going to jail if we didn't give them their $500+ dollars back.

I've been a long time Customer with Wells Fargo and have had an outstanding account. I've always had a large amount of savings and Checking has never been an issue. I received a letter sating they were closing my account and I can't be a customer any longer for "Business decision". I now have to change everything during the Holidays as well as my companies financing etc. I'm at a loss for how a company can do this to its valuable customers?!

I accidentally made 2 payments on my card and called Wells Fargo customer service up to ask to have one of them cancelled within 5 minutes of mistakenly making the payment. They informed me that they could not cancel the payment and it would have to be processed and only then could they reverse the payment, which could take 11 days. Most other banks will cancel the payment immediately and no further action would be needed. But not Wells Fargo. They said that they would have to let the payment go through (1 day), then they would reverse it and it would take up to 11 more days for it to be refunded to me. Why is that? Most transactions in today's world can happen within a couple of days yet they can't do that? This is ridiculous and shows how bad their "processes" are that they can't immediately cancel one of the payments.

Guess what!!! When I got to South Africa all I got was a message saying the service is not available.

I have submitted everything that was requested from retirement services on time. Although I’ve received my paperwork two weeks late I was told by representatives that the paperwork was sent out on December 5. Did not receive it until December 15. I’ve called to speak to another representative. They sent out another packet for me to fill out again on that Friday. Saturday morning I received both packets so they have everything that was requested from me. Then I was told that it takes five business days to make sure all the paperwork is turned in and right order to process. I have explained that this is the finances that I would be using to cover some late bills that me and my wife had. Most importantly to cover my kids Christmas this year because we had some financial difficulties paying some other things off.

I am the outgoing Treasurer of a car club. My term as Treasurer is over. The new President and new Treasurer and I drove from three different corners of the Valley of the Sun (Phoenix area) to meet at a central Wells Fargo bank location on Saturday to take me and the outgoing President off of the club checking account and add the new President and new Treasurer. There was no business banker at the central bank location, so we had to find another branch that had a business banker available.

Wells Fargo mistake causes me to be overdrawn $470.00. Four days later still no response. Now I have no means to travel to the family for Christmas. No wonder Wells Fargo has worst reviews in the industry and are always in trouble with the government. Bunch of crooks need to be exposed.

Went to Wells Fargo to deposit money in a friends account so they could go Xmas shopping for their 2 young girls. I tried to deposit cash and the bank said they do not accept cash from a none bank customer. What a stupid rule, of course I would never become a Wells Fargo customer because there is always a long line.

If I only have 5.00 in my account and I go to purchase something for 5.01 my card is declined which is cool cause it's not in there! Although you let some hack job make a atnt payment that I did not authorize for 198.00 pull it off my card even though there was only 35.00 in the account! This was not done through a routing with an account number a.k.a. electronic check, they pulled it straight off my debit card!!! When I asked how that could happen the lady told me it's at the banks discretion! They also made it a reoccurring transaction!! So my question is how does a bank decline the same card if you go 1 cent over but lets someone in Dallas Texas pay their phone bill with it for 198.00 with only 35.00 in there!!! It's at my discretion that I am going to be changing banks very soon and like y'all told me I have to deal with being overdrawn near Christmas for 7 to 10 business days.

Dear Wells Fargo. I made a charge on Friday night. The charge went thru without an issue. On Saturday without notifying me till 1:30 in the afternoon you overturn the charge. I approved the charge via text but rather than you releasing the funds to the party, I was notified that I have to have that party put the charge through again. If this had happened when I made the charge on Friday 15 hours earlier I would have had no issue but now I have no idea how to get the money to the recipient. It was a fundraiser event for a friend.

I have since 2011 with Wells Fargo and on this last 2 years they have become really bad. For one overdraft they charge me 35 for each the transactions that I did before. I call and they told me that I dont qualify to get a refund. I WASNT ASKING FOR A FAVOR. I WAS ASKING FOR MY MONEY BACK THAT THEY TOOK FROM MY BANK ACCOUNT.

WF, at the last minute, got another appraisal which was 25% lower than the two we had done. They wanted us to reduce our selling price which would lower their risk. So the sale didn’t go through and my contingent sale fell through, causing loss of $10K in earnest money and another $7K in lawyer fees. They also played bait and switch twice. Promising a 100% financed deal then at the eleventh hour said they needed a 20% carry back loan. I will NEVER deal with Wells Fargo again!

Wells Fargo defrauded me out of thousands of dollars by forcing an incredibly expensive insurance policy on a vehicle that I financed through them. Once the smoke cleared they ended having to pay millions back to the customers who were defrauded by these crooks. A check that should’ve gone to me was made payable to my trustee. The trustee advised these scammers that they could not accept the payment bc it was not ordered by the COURT to withhold a payment that lawfully should’ve been payable to me. I’ve called several times to deal with this matter to no avail. Currently on the phone with them now! I WANT WHAT RIGHTFULLY DUE TO ME! Btw they’ve also violated my BK protection rights. So tired of these scammers. I will get what mine and they will pay me for the time it took on hold/writing this review. SIGNED: STOP PLAYING W/ MY CHECK.

I have had Wells Fargo twice now and both times I have refinanced with another lender because of the hassle of using their website. If you mail in a check or pay over the phone Wells Fargo will be fine. Their website is the worst piece of garbage I have ever seen. Hopefully they will integrate with the bank app and website but until then stay away.

I talked to customer service about the saving overdraft charge and the tax. They explained or at least tried to explain what it was for. I asked since now my account was in the negative will I get an overdraft charge? Was told no, when checked my account I had two fees. Called customer service again and the person said I get my fees back if I opt out of overdraft protection. I told her I didn’t want to do that. I wanted to know why I was charged when told I wasn’t going to be. She said could not tell me why I was told that.

I am a recently retired Senior Citizen. I rolled over my 401k to an incorrect account at Wells Fargo Bank. Wells Fargo won't talk to me so I hired an attorney and they aren't responding to him either. I need my 401k funds for a multitude of reasons, not the least of which being cancer treatment for my daughter. If a deposit went into my account that wasn't mine I'd need to give it back - Wells Fargo needs to help me obtain my 401k funds and respond to my attorney. Very poor optics -- just WRONG!

Wells Fargo SUCKS. Dishonest fraud. They say you are pre-approved and give reservations number. You go online, give them your personal information, let them do a hard pull of your credit. And then refuse you credit. Never Trust Wells Fargo.

Go on to make a payment. See $.80 charge for interest on cash advance. Scroll down see 2 other charges. Call the bank and they will give me back $.80 interest & $10.00 fee for cash advance. I however can’t get the money from the cash advance. She said she seen it was deposited into my checking. I asked her to point it out. When she couldn’t find it she then told me she never said that. Now they have to investigate. The first person on the phone said it was a BANK ERROR. If I made an error to the bank they would want the money the second it happened and now I have to wait 10 business days. I think they should have to compensate me some type of money. This is not the first Bank Error with Wells Fargo. But it will be the last. Moving on to a new bank. EVERYONE PLEASE CHECK YOUR CREDIT STATEMENTS VERY CAREFULLY. Just another crooked way for them to make even more money.

I open the checking and savings in August of this year based on a $650 promotion. I received the 400 not 650 due to a financial specialist error. A savings account has 0% interest earned on it and they wanted me to add 15,000 to this account. There were so many rules and regulations between the checking and savings to get the promotion it was very confusing. When I came back to do my cashier check for the deposit I asked the teller a manager and the financial specialist, "Do I put this money in the savings or checking they said checking." Now I dont get my $??? Craziness. I'm closing my account as soon as my direct deposit is redirected!

I have been a Wells Fargo member for maybe too long. I have a checking and saving account and for some reason Wells Fargo can charge 12.50 and sales tax for transferring my money from my saving to checking to cover a bill. When asked why was told by customer service that if they transfer the money there is a charge that I should do it instead, I asked them how I would know if I know there was money in the account to cover. Got no answer for that, now my account is overdrafted because of the fees and the bill I was trying to get paid will become a 35.00 overdraft fee. I do not know about anyone else but I cannot watch my account 24/7 to keep from getting the fees Wells Fargo seems to like adding at will. Would love to change banks soon so if anyone has a recommendation please let me know. ** Dawn **.

I live in Ocala, Florida and three weeks ago fraudulent activity in the amount of $300 happened on my account. I changed account numbers, user name, passwords and even added a verbal password to my account. I contacted all entities in regards to auto withdrawals to pay bills. They repaid my money into my account. One week ago it happened not once but 3 times for $300 each. I made another claim and I was denied. They are to protect our money and people are still able to take money out of your company. After being with bank for several years I am going to tell do not bank with them. You're going to lose your money and if you decide to bank with them GOOD LUCK LOSER because that is what you will become.

On 08/16/2019, I filed a claim for the amount of $14.95. On 08/28/2019 they credited my account with the sum of $1,251.54. I called WF, spoke with a female agent, informed her that they credited me with the wrong amount. The agent said, it was for the claim that I filed. I told her that I disputed $14.95 and not $1,251.54. She insisted that it was for the claim that I filed. I then asked her to please confirm what company or entity I filed the claim against, but she said she didn't have that information. I told her that this money does not belong to me and has to be reversed. She said "Ma'm, that's your money."

I tried to pay a bill online through another merchant. The website continuously give me an error message. When I looked at my bank statement, the monies was actually coming out. I disputed with Wells Fargo and the stated "my money would post back to my account within three days if the merchant didn't request the money." On the third day, I called and spoke with the representative explaining that the merchant wanted a fax number to send over a form to release the hold. I was advised by the Wells Fargo agent that they didn't have a fax machine for the merchant to send over such documents. I was also advised that I needed to open a case, in which I did on 12/3/2019.

Just got off the phone with customer service. Apparently I have a limit to my withdraw with their everyday basic checking account. I have great credit and no delinquency but I have a limit. They say I have a limit and will need to go to the branch to make that withdraw.... They have limited banks and they open 9-5pm. How am I suppose to get enough money to cover my rent if my withdraw limit is 300 for atm and I have several thousands in my account.

In the last few weeks they have withheld the ability to transfer money from my account to my wife. She was in another state and I needed to send her money. Wells Fargo refused top release the money from my account because I have only been a customer for less than 4 months. They said I needed to build a RELAtionship with them before I can do transaction where I'm sending money from my account to an outside account. Today I used Apple Pay to send someone some money and they said that Wells blocked the transaction.

This company really is the worst. Their fraud department is laughable. Their flags never go up when people are stealing from my account or using my debit card for their Uber rides, but any time I try to make a large purchase - this time it was $200 - they decline my card and expect me to stand in line and call them to make sure I'm the one spending my money. It seems like Wells Fargo wants to have my card declined whenever they think I'm spending beyond my means, which isn't for them to decide. It's Christmas time. Is a $200 purchase really that outrageous? Will be changing banks as this is the third time this has happened.

Yesterday I deposited a refund tax check from the state of Alabama for $535.25 into my checking account at the drive-thru window. Later when I looked at the receipt, only $400 had been deposited, and $136.25 had been withheld to be deposited the next day. I went back into the bank and asked for the full amount to be deposited. After much discussion and comments by me about the $1 billion in fines given to Wells Fargo on Friday ($4 billion since 2016, and the $1 billion for auto lending & mortgage "bad acts" the highest fine ever for the Trump administration!), they refused to deposit it.

Out of 5 calls I got hung up on 3x. Not miss connection. Hung up on because they did not like the fact I would not give them all my personal info over the phone. That's great customer service. Wrote the contact the board of director email service 3x. Never heard back about my complaint but did get a phone call about a survey I did not take about customer service. Actually wrote all of the board of directors 2x and still did not hear back. They care more about a survey than they do the customer. 40+ years with the same account and I get treated like **.

I sent a payment on 11/15/19 and it posted on 12/2/19, so a late fee of $38 was charged. It doesn't take 13 business days to post a payment. I have an excellent payment history with Wells Fargo and they refused to credit. I will cancel all my accounts and move my investment account. What poor customer service they practice.

I decided that I would bank with Wells Fargo and I must say, it has been a horrible experience! I’m in shock at how poorly they are allowed to treat customers. I completed Online application for a checking account. I received a call from a banker to set up an appointment which was very aggressive. When I was late she called three times. I told her from the beginning I didn’t have much time and she insisted on setting up the account. So she puts me through the whole process and then tells me that she can’t deposit my check before the holiday because it was post dated for a few days later. I understand That the check was dated later but why would you waste my time setting up the account when you had the check in front of you the whole time?

I got a Bob's Furniture credit card from Wells Fargo thinking I can just pay it off like I was told by customer support when I get the money. I transferred all the money that I owed them to pay off the amount but come to find out the charges that are charged take 30 days to process. So there is a credit to my account of 9000 and nothing happens with that money until after 30 days. I tried to have some money transferred back to my account because I got overcharged but I’m not allowed to touch my money that in the account til 30 days from now.

Wells Fargo is taking me to court over an overdraft fee that I left unpaid from over 10 years ago. Before 2009 I had an account with Wells Fargo. I had just gotten a new job, and was getting paid and decided to take $20 out of my account the same day that the paycheck was getting deposited. I checked to make sure that the balance was there, and later discovered that transaction caused an overdraft fee. I called to dispute the over draft fee, but after speaking to a manager I was told that I shouldn't have been spending Wells Fargo's money. I refused to do any more business with Wells Fargo after that. Today, I woke up to a phone call from the Falcon Group who are acting on behalf of Wells Fargo. I was told that Wells Fargo is now suing me for the amount of $1,400 but are willing to settle out of court for roughly $300. I decided to let them take me to court.

I tried to organize urgent international online transfers through WF. I found them to be confusing, slow, more expensive and much more difficult to track compared to another service I tried as a backup. I received 4 different time frames for delivery. One quoted 2-5 days. Additionally there is a daily limit that ends up adding expense and delaying the process as I had to space out the deliveries. Every one of the 4 transfers is at the 5 day end of the spectrum. Customer service mis-transfered me several times. They do not listen to the questions being asked; just parrot back stock answers. I get great service at my local branch but dealing with any corporate WF processes is a pain. There are faster, cheaper, more responsive ways to transfer money and WF is too big to care.

I would give zero stars if I could for this institution. Wells Fargo lies and gives no value to their long-term customers nor their business customers. I've been a Wells Fargo personal account and business customer for over 30 years with multiple accounts including mortgages all in good standing. Recently Wells Fargo closed my business credit card that we use for vendors with absolutely no warning or notice. We had this specific account for ~5 1/2 years with zero late payments and excellent credit rating. Recently we decided to pay the account in-full because of a huge payday for the business, and without any warning they shut the account down.

I decided to open a new checking account and for whatever reason I chose Wells Fargo. Big mistake on my part. My card has been declined almost every day since opening my account and I have sufficient funds to cover my everyday spending. I was denied an ATM withdrawal after I called in to notify them and increase my limit due to a family emergency that would require me to do so. I don’t drive and on the day I was trying to use my card and withdraw money I went to 3 different ATM’s using an Uber only to be told no at every ATM. It’s infuriating that I paid for 3 rides only to be declined at the next stop.

I have been a business client for 10+ years and recently deposited a check from a regular client for an amount that was not unusual. For no reason they put the funds on hold for 10+ days causing me to have to cover my payroll and bills with their other products. I called and they pointed me to the branch. The branch could do nothing for me. This is immoral and ties the hands of small business owners and should be illegal. I am moving all my accounts.

It recently came to my attention that fake accounts were opened in my name. It took 12 people to resolve a simple a simple issue and over an hour just to get access to my account. Never again. Stay away.

I would never bank with Wells Fargo again. I have a mortgage with Wells Fargo as well as a credit card. Also, I have a Wells Fargo in the building of my job. This is why when I received an offer to open a checking account with them and receive $400, I thought it was a great time to try them out. The promotion stated that I needed to have direct deposits totaling $3,000/month for 3 consecutive months within the first 150 days of account opening. I received the offer in May and opened the account and changed the direct deposit with my employer. Unfortunately, my employer requires a prenote (meaning the direct deposit change will not become effective until after an entire payroll cycle has been processed).

I am making auto pay from my bank to Wells Fargo. I had never been late. One time for some reason, my bank skip a payment. I called and the lady said since I had never been late, as courtesy, she would waive the late fee and interest fee. She ended up only waived the late fee. I called again, Wells Fargo refused to waive the interest fee even though I already paid 7k to close off my loan. Very disappointed! I would never have any business with Wells Fargo again.

We worked for several months putting together a deal. We invested a lot of time plus attorney's fees. We got the loan documents a day before signing and saw that they did not reflect the deal we had negotiated, and I don't mean they were a little different. The document basically gave the bank complete authority to change the loan in any way they wanted to. They then lied to us about what the documents said, which wasn't cool.

I made a payment on a loan and kicked it back stating that I did not have an account with them. I made my payment on the secure web portal. They took payments on my account for the last 8 months on the portal without any problems. I get the statement today with a late fee. I called them to have the fee removed and I get that they cannot talk to me since I am not the primary account holder. They will take your money, add fees for no reason. Stay far away from this bank.

They advertise the “rewind “ feature. If you acquire insufficient funds fees the day prior to a direct deposit by 9 a.m they will refund the fees. Well unfortunately with a job change I acquired a few fees a few different times. Anyway, they say the account was negative 2 days prior but the nsf fees hit the day before my direct deposit. The rewind feature says it will refund the fees but the rep says I would of had to have a deposit by 9 p.m. the days the fees hit. That is NOT what rewind is!! That is NOT what it states!! That is very misleading and false advertising. I can’t wait till I can get all my money together so I can bank elsewhere. We have been a very long time customer. They just take your money left and right and try to justify. I have a list of issues with this bank but this is the most recent one. Those fees refunded would be such a help! Thieves.

Today 11/21/19 I went to WF bank at 1701 N. Harrison Ave Cary, NC 27513 to deposit a big amount check. Teller ** helped me to deposit. She told me about 5K will be available by 11/25 and rest will be available by 12/3. I asked her the reason for such long hold times. She was trying to explain and a personal banker ** came and stood next to me. He told me they would give back my check and I could leave. I told him that was not the answer to my question on long hold times and it was very rude for him to say so. He said "yes". I am totally upset and disgusted to receive such poor customer service. In addition to the bad reputation the bank has, this is a clear sign to find a better bank.

Very rude and unprofessional. I was told I would be receiving a call back about a complaint and never did they will take money out your account without you knowing and takes their time giving it back. I would not bank with them. I told them I would be banking with someone else and they told me they didn’t care.

I'm going to make this short because it's a huge fiasco. Simply, Wells Fargo allowed a fraudulent transaction happen in our business account. Not your normal online loss, or stealing a card kind of fraud. No. This institution allowed someone with a fake ID with my husband's name on it from a different state (NJ) walk out of one of their branches in North Carolina, with almost 10,000 dollars!!!

I have now requested my third replacement debit card! The initial card went to an address I moved from when I specifically took my time and sat in the Florence, SC branch to change the address and request a new card. Temporary card expires and welp no debit card. Now after waiting 3 weeks no card still and if I talk to another SCRIPTED employee, I’ll scream!!! Closing account, my mattress is a much better option!

For three days I have tried o contact Wells Fargo to schedule travel to make sure I will be able to use my visa. The internet site does not have Colombia listed so I was instructed to call 1800-869 3557. After calling for three days multi times each day. They requested account numbers. After few minutes. "Your was interrupted. Sorry for the inconvenience. Please try later." I have tried other numbers which resulted with the same runaround. I am exhausted from this bs. When I return to the states all accounts will be closed. Terry **

I needed a check in account for my direct deposit. I opened wells Fargo checking and in the site there was 400 dollar promotion going on. I had to reduce my tax saving deductions to add to 3000 dollar of direct deposit every month. But suddenly my account got closed without any notice. And due to account closure they denied the bonus also. Even though I met all the conditions for the promotion. Also they opened a complaint and made me wait for 2 months and came back with the same answer. It’s just fake promotion and fraudulent bank, I have ever banked with.

I have been banking with WF for 8 years now. They lock my debit card 5-7 times a month. Also, you MUST talk to a rep on the phone or in store to get it unlocked because even though the automated helper says your card is now unlocked, it's really not. I always use my personal desktop attached to an ethernet cord to access my online account, but I always need to go through security steps to access my statements!? If you want to have to jump through hoops to use your debit card and access your statements, this bank is your you!

I went to Wells Fargo to try to get a Secure Card because I am not a permanent resident. When the bank began the process she saw that my data was incorrect and began to tidy up, but she forced me to sign a document that I did not want since I had been watching another gift before. I realized that they made a big mistake on their account. They opened a ** for me as if I was resident and I am non-resident, because I work here only in the seasons. How is bank opens an account for you to consult your documents? Not really knowing if you're American or not? I felt injured, and I don't trust them anymore, because they can very well use all my data to do whatever they want since they don't need documents to prove anything. I am very upset about the situation and intend to change banks soon, because they are not reliable. PGA Boulevard (Gardens Mall) Palm Beach Gardens agency.

As an employee working at a title company, I deal with Wells Fargo on many transactions. They do not care about your personal information, running up expenses wrapped up in your loan package, are NEVER on time to deliver a closing package, always blame the title company for royal screwing up their clients' loans, and they are an ethics disaster. Would never do business with them. FIND A CREDIT UNION.

My daughter worked for this bank. They are unfair and unethical. Her branch managers were great but as a company in a whole employees were treated awful. The branch my daughter worked at for 5 years closed. Instead of the bank just placing the 6 employees positions at other branches if they wanted to move to another branch. The Human Resources made them apply for jobs st other branches. Even if it was a lateral move. The employees were told they would get severance packages if they chose to leave. They were told 3 or more months ahead of time of the branch closing. My daughter took a different job. The new company hiring her said they would wait for her branch to close before she started so not to leave her branch short handed. She was to begin September 23rd 2019 with her branch closing Sept. 18th.

BEWARE of FALSE ADVERTISING by WELLS FARGO. In March 2019, unclear about the wording of the offers which stated a "cumulative monthly total" for the direct deposit, I called customer service AND visited a branch location to clarify, providing my planned monthly deposit and the 3 month cumulative total. I was advised in both cases that my amount was correct and therefore set up my account accordingly. I continued to deposit this amount for the required period only to learn at the end of the period that I did not qualify because the "cumulative" amount was actually supposed to be an "each month" amount.

I am currently financing my car loan with Wells Fargo Auto, and it has been a pain to have to call customer service to make extra payments. Wells Fargo Auto does not have an online request for making extra payment towards principle, unless you opt for autopay (ALP), or it could ONLY be requested through customer service with a phone representative.

My wife and I went to the Westshore branch to open an account. We were fortunate to be assisted by Personal Banker Alexandra **. I have never experienced such friendly, knowledgeable and efficient service. I can see why she came highly recommended. With employees like this Wells Fargo will go from strength to strength. Thank you very much for assisting me and my family. Looking forward to many happy years banking with you.

Since we have switched to Wells Fargo 5 years ago we have counted all the extra ** charges and the absolute crap customer service. It really is disturbing that your company treats people the way that they do and when you really need help with fraud charges they say, "Oh that's not good but nothing we can do." All those charges your company gives out and you still can't help out the real people in a crisis. But when all banks end up closing because of the broken trust from the people then I guess that's when it will finally hurt your company pocket. The ** part is I'm stuck and have to use a bank because our society has gone from a cashless society to a charge society and look our debt is through the roof as a country. I'm tired of your ** atm fees and your ** customer service. 1 star because like everything else in our world we have to minimally give you a participation trophy. Should be 0 stars cause your crap service.

My car dealer set me up with a auto loan thru Wells Fargo. But, last month my truck was totaled in a wreck. The insurance sent the money to Wells Fargo to pay off my loan over 3 weeks ago. Wells Fargo has still not delivered the title to me per the instructions that they were given with the payoff check. In fact, it took them over 2 weeks to process the check, and finally, last Monday they sent the Title to the wrong place, even though they had received 5 phone calls and 1 written instruction on where to send the title.

I was refunded money to my account. They straight up lost my money and refused to do anything about it. I went to this bank because my mom had them for 26 years and now she's even leaving them because how I was treated there. I was lied to by 2 of their staff and the others were plain rude

I recently went to Wells Fargo for medallion stamp which was required to transfer some assets. The individual helping me I had an issue explaining her steps and procedures. Overall it was an attitude. Putting that aside we managed to get through the process. My real issue is it at the end she made photocopies of my paperwork. I thought she was scanning the documentation so that they would be attached To my online file. I could not believe my eyes. I said, "Why would you be keeping copies of my individual stock, Brokerages accounts, Social Security numbers etc. and hard Print. Where do you keep them?" She said, "All in our safe."

I have multiple student loans with Wells Fargo and decided to accelerate pay off by adding an additional automatic principal payment each month. I spent quite a bit of time trying to do this on their website and eventually called customer service, who explained "that is not supported". Strange - but I eventually figured out why. The rep directed me to go through my bank and add an automatic bill payment. Okay - I did, and the monthly additional payment began to occur. After a few months I noticed my principal wasn't coming down, so I checked the payment history; thank God I did, because Wells Fargo was taking the bulk of my extra payment and applying it to INTEREST, not PRINICPAL.

Camillo ** a cust serv rep in Tampa, convinced me over a 2.5 hour period to try this work at home scheme. We went over this ad over & he pushed and pushed, fraud resulted, WF refuses to make it right.

I have been banking with this bank for more than 18 years and have my retirement accounts and savings for my children. After saving for my daughter's college fund, now I am ready to take money out and have been trying to take the money out for the last 2 months with no way to take it out. First, they told me that I do not have an application for my daughter's account which I have been saving for all these years.

Needless to say, they suck. They’ve been penalized multiple times for fraudulently opening accounts under clients’ names to meet quotas. My displeasure came with a ring I bought that had to be financed through this ** show. I’ve made all my payments before the due date, but I was careless one time and paid my amount one day late and was slapped with a hefty late fee despite my good standing. Literally, one ** day. No grace period, nothing. I knew their reputation, but I should have known ** can sink lower. Avoid at all costs, I should have gone to a different jeweler.

I have been a dedicated member of Wells Fargo for over 10 years. Recently I applied for a SBA Loan with them and discovered that they were not user friendly, abrupt and not willing to work with me. I have excellent credit, managerial experience, and collateral. The denial reasons were very questionable. In fact I was asked to have a cosigner with a perfect credit score. They welcome you when you deposit your money but quick to deny you when you want a loan. Please beware of who you trust with your money. They are in the community but very unwilling to work with you. BEWARE #StayoutofWellsFargo. Research before you deposit your money. Please be smart and withdraw your hard earned money. Be Blessed!

On 10/22/2019 I opened a claim for 29 transactions, due to me losing my iPhone and having all of my information on it, I was informed that the claim would take anywhere from 2 to 10 business days. The following Monday, I called in to check the status and was informed by a claims specialist that they were working on my case, I should either see a credit later on the following day which was 10/28/2019, or the case would be resolved not later than Wednesday, which would have been 10/30/2019. The moral to my story, you are supposed to be upfront and honest but you lied to a customer, all calls are monitored and recorded, someone needs to be retrained, and don’t lie to customers. Pay me my money!!!

My wife and I opened a savings account with a large sum of money. While at the branch took notice of an offer to get an American Express credit card with the promise of charging $3,000 in the first 90 days and they would give you $500. We applied for the credit card and were turned down. Our credit score is around 835 (they claimed that our score was 850). Our income is well above $100,000 per year and we owe no money on anything but our house. We were turned down. No satisfactory answer was given and they claimed their lending criteria was proprietary. The only answer I can come up with is that we pay our bills in full on time every month and so will not make them any money on interest or late fees. But they will still make money from the rate they charge the retailer for using their charge card services. Deceitful and discriminatory in my view.

Good Day everyone! Please be very careful with depositing money at Wells Fargo ATM. I deposited $300 dollars on 10/2/19. On 10/4/19 they made a $240 adjustment to my account! My account was robbed by Wells Fargo! I disputed this judgment! I am still waiting for my money! This is not fair. I have no idea what to do! If anyone can help me. I do not make alot of money so $240 is alot to lose. I hope no-one else experiences this.

I recently opened a Micro Center Credit Card which offered 5% discounts when using the card for in store purchases. As a long time Micro Center customer, I was interested in the option of using "their" credit card for the additional savings. I have since come to realize that this credit card is an attention trap. For payment, Wells Fargo does not offer the option to have the balance paid on the balance through automatic payment, which should be a red flag to responsible consumers. All reputable credit cards and consumer cards offer automatic withdrawal of the outstanding balance to be paid automatically. Wells Fargo does not make this option available, which I have no doubt gets their customers generally with late fees. This is a disrespectful practice, and something which I will not support, which is why I am cancelling my account with Wells Fargo and Micro Center.

I have a home mortgage with Wells Fargo. I got my mortgage updates recently from the bank and found there was an error. I tried to contact the person who is in charge of this matter. I sent an email and got no reply. Called few times and noticed her mailbox was always full. I am very unhappy with the service.

This bank is a huge headache and unless you want to spend countless hours arguing with customer representatives, I would suggest you choose another bank. The two stars I give are for the only one person that could assist me with receiving a new card after a fraudulent activity happened on my account. When I had the same activity happen, no less than a month later, they made it so much more inconvenient for me to get a new card. I wish I had her information to write a positive review for her as she activated a new card and put the new card in my digital wallet and it was the first time I started to use Apple Pay with my phone. I was so excited and happy to 1.) feel up with the times and technology, 2.) happy that I didn’t have to wait 7-10 business days to get my card, then activate it and then be able to use it.

I will never try and Refinance again through wells Fargo. This is my first time trying anything like this and instead of giving me options they just gave me one and went with it, so I tried to back out but they took my money $540 for an appraiser but they never came out or even contacted me so I asked if I could get that money put back in my account and I had no luck. So I guess I learned my lesson from that experience.

Due to a formal complaint Wells Fargo closed my account for no reason many years ago. (I was involved in the many class action lawsuits regarding Wells Fargo for excessive phone calls) Because I do not receive paper statements, and Wells Fargo closed my account, I have been paying my loan off on line. The Wells Fargo website will occasionally lock me out though I have password codes/ and auto fill in. Because I do not have my account number, I am unable to call, pay my bill online and have to travel 1 hour to pay my bill.

I got a credit card back in 2007. Closed it in 2014. I have been paying ever since. I have asked for lower interest rates with no success. I was given credit at a time when I did not have the income to pay. The customer service is the WORST! Horrible bank! I just tried to get my account number to transfer the balance to a reputable company, and they refused to give me my own account number! When you are even a day late on a payment, they harass you over and over and over again! Beware of Wells Fargo!!!! Never trust them.

Wells Fargo the worst bank ever. The customer service sucks, the whole bank system is sad and they play too many games with people money. I ABSOLUTELY HATE I BANK WITH THEM AND WILL BE GOING WITH VYSTAR! I give them not one star. My review won't save without leaving one star but I really don't give them no stars.

I went to my local branch to ask for a small loan or credit for 2 thousand dollars. I was told the minimum they could do was 3. I said ok. After 19 years of Banking, I have never asked this bank for anything and I was denied the loan. I had all of my money tied up in a house I was buying as my 1st time ever buying a home. I cried my story to the associates at this bank. My worries of overdrafting my account on the automatic bill paying. The best they could give me is an apology. They gave me credit options to where I needed to apply separately, BANG 2 hard hits on my credit, AFTER me telling them I am buying a house!

I would like to share my experience with Wells Fargo businesses banking with community who doing business and thinking about open accounts in Wells Fargo. Think twice! As I have home owned and operated service small business I opened checking business account in Wells Fargo and have my debit card. We accept checks as payment or receive payment from our partners as commissions.

In retrospect, when WF refused to accept my application to open a new account in 2014 because my credit score was not high enough I should have critically questioned why they needed to do a credit check since I had no intention to borrow any money from WF. Instead, I assumed that the credit check meant WF was simply adding a layer of security. So, after my credit score improved in 2016, I opened a WF checking account.

Not only will this bank secretly open accounts in your name, and try to repossess your home illegally, they won't even do so efficiently. I can't tell you how many times a simple purchase, such as a plane ticket for work travel, has been flagged as suspicious, resulted in the freezing of my account, and forced me to navigate their (non-functional and almost entirely fully automated) customer service helpline for 1-3 hours. Avoid this bank at all costs.

Wells Fargo Claim Department stated can't protest resolution and will deduct my money. Wells Fargo stated it is nothing they can do and argued the times of transaction and the time of transaction reported by other bank do NOT matter. Conclusion; Wells Fargo will not further investigate to fight for my interest and I have to pay for the error.

Like others I have been doing business with Wells Fargo for awhile Now. However, I have noticed within the last 60 days they been on some shady stuff. Mind you the same way I handle my checking account today is the same as I have in the past. I do have overdraft services. Given in today's economy it's needed from time to time. However, these people decided to tack on $35.00 fee on bills that I done paid which was three in total. They even said "Well we do see where you had the available funds and you paid the bills," however giving the posting date of the merchant you incurred those fees. HUH? So even if you do have money in your account and you use it accordingly (purchases) you can still access fees. This has NEVER happened before.

I been banking with them for only 2 months. My card was stolen which put my account in the negative and I have talked to 6 different agents and no one can help me. The claims department is full of crap. DO NOT BANK WITH THEM. They customer service call-in Representatives do not care about the customer's account, fraud activity or anything. They didn't ask for any proof or nothing.

The customer service in the banks is always excellent but when I have to call customer service over the phone it's always a nightmare. No one knows the answer and they always have to call a supervisor to find out. I have had instances when the supervisor didn't know the answer and had to call me back after she researched the call. I have never called them once and didn't have to call back because something was left out. Custer service should always be a one call resolution. It would also help if the agents were trained to be a little more friendly and act as though they want to help you and you are not bothering them.

I use Wells Fargo as a secondary bank. They’re not even good for that. I could go on and on but I’ll make it as quick as possible. They take money when they’re not authorized to, I recently had a situation where I was put in the negative be a reversal of a credit that was given because I was overcharged from a birthday dinner. I had to find that out after the fact because no one from their bank contacted me to ask for any proof. Smh. So I get my company to cut me a small check to pay for the overdraft and they take the check and say they’ll have to hold on to it for 4 days until Tuesday because it was deposited on a Sat.

Fargo failed to send replacement debit card to my wife. Issues with call support follows but first consider why Fargo does not notify you via the ATM screen before they shut down expired card? They would rather use screen to hustle their products. Fargo refused to mail a card without speaking to card holder even though it's a joint account. Explained that card would be mailed to address on account and a phone verification is still necessary to activate. Two levels of escalation and no help from customer support. Emailed complaint and they provide a response that does not address issue. Stay away from this bank, their past problems have led to extreme security policies that have priority over customer relationships.

Ever since I've been banking with Wells Fargo I have been getting robbed. I get paid every week and these people took my whole check but can't explain what happened. Out of 300 dollars I have 6 dollars in my account. These people needs to be exposed because they are taking people money and it's not right. Me and my kids are about to be on the streets because it's something every week.

This is the worst bank I’ve ever encountered and I was a long term customer. This bank scams people. They wait to charge your account when they know there will be overdraft fees applied before midnight and after 9pm WHEN PEOPLE ARE SLEEPING. So their alleged policy is if you are over drafted and don’t put money in the account before 9 pm the over draft fees will apply the next day.

Fire Adrienne **. On Friday 9/20 I walk into 921 Ralph David Abernathy to cash a 401k check. I switch jobs so I cashed out my 401 so I can make sure bill were covered. I usually bank in Kennesaw but since I switch jobs I need a new bank home. So here I go. So I walk in to be told that I cannot cash my check due to my account history. Now I am confused. The check is to get my account straight but I got a deposit in the account that very same day so it was not in negative. So now I call customer service for them to tell me no hold on acct. I then go back to manager who then tells me it is a 7 day hold. Now I am confused. I call customer service back for them to tell me to go to another branch so I go to East Point for them to tell me the same thing.

Wells Fargo is the worst bank I have ever had the displeasure of dealing with. They are charging an absolute ridiculous amount of interest (half of my monthly payment is interest). When you call, nobody can actually help you with anything. I just made a big move because of a divorce and needed to defer a payment and they said I can't defer a payment until I have a job...most useless bank ever. I will be refinancing as soon as possible because I want nothing to do with them.

THIS BANK IS HORRIBLE!!!! They have so many suits and claims against them for unlawful things mishandling customers money, applying things to accounts they shouldn’t, calling and leaving information on voicemails when in some states this is illegal. They called me because I happen to be a part of a suit that was filed because they illegally added some type of protection to my car loan. Not only are their staff incompetent in understanding simple requests but they have no idea how to fix any problem. They called me to say they were sending me a check. It took 3 tries of me calling in. Mind you after every call it was promised the problem was fixed and the issue was so small and stupid updating an address they repetitively sent this check to the wrong address after I told them 3 different times/days to update it.

I was mislead on the closing amounts, title fees, and the “thank you” gift card amount. When I reported this to Wells Fargo, they said they listened to all the recordings between the mortgage consultant and myself and found that only the gift card amount was misrepresented by the consultant. So why would I lie about the closing amount? Why would I lie about being mislead on the title fees? I’m not asking for any recompense. I’m looking for ownership of Wells Fargo for their mistakes but instead they pretty much call me a liar. They said they didn’t hear on the recordings in discrepancy on closing amount. I highly doubt they listened to over ten calls from the beginning or the end. They need to train their staff better so that they know what they’re doing and they need to be held accountable for their mistakes. I hands down give a one star for the whole experience.

I didnt receive any alert about pending transactions on my checking. And they mysteriously were posted "yesterday"s date. I have money on my other checking accounts and I would transfer money to that account if I would receive any notification, but they just posted a transaction on my checking in the middle of night and dont wanna refund overdraft fee that they charged me!!! What they said that I can setup "overdraft protection" so I will pay 12.99 instead of 35!!! Really??

Wells Fargo will not accept a cash deposit to a friend's (who is out of town for an extended period) account. The cash is money collected for the friend for rental property. They claim "security concerns", however research reveals they and other big banks (Bank of America, Chase, etc) are actually adopting this policy in order to reduce use of physical locations and encourage use of online banking (reduce number of employees) to increase income. Another example of large corporations reducing customer service in order to increase profits. USE LOCAL BANKING!!! (Frost, Prosperity, area Credit Unions, etc.) Show Wells Fargo and the other big banks that they work for customers. Customers do not work for them!

I have all my accounts in Wells Fargo since 1994, business, line of credit savings, brokerage account and credit cards always in very good standing. Suddenly last week without a notice they close all my credit cards and my line of credit without any notice or explanations. My credit score is 810 (excellent) is no reason to close my accounts. Now I have to start over in another bank but I feel very bad after almost 30 years this start to happen, very unprofessional.

Wells Fargo notified me that there were fraudulent charges on my card. Very long story made short they held me accountable for them. They admitted that they were not mine. I know it sounds crazy but it is absolutely true. Never deal with this bank. They are thieves.

Who in the world would hire someone for Wells Fargo to put a $500 limit on point of sales debit card? That is so funny. This account is for grade school kids not grown adult her have bills to pay. Warren Buffet needs to fire this person or department that puts this kind of restriction on the debit card. $300 atm withdraws, $500 limit on point of sales, no mobile deposits, longer hold on check deposits. Really!!!!

I have been a customer for 19 years with Wells Fargo. I have run in to being unemployed for a little while and things are difficult now. I have started a new job and have received an OK check. Have had one overdraw in the last 6 months. Because of this they want to put a hold on my check for almost two weeks. I will have no money to pay my bills and will also end up with another overdraft because of this. How is this helping and how is this taking care of long standing customers. I think this is poor service and anyone is better off with a different bank. Wells Fargo does not care about customer service but about their bottom line and their own pocket. Again if you are looking for a bank that puts their customers needs first don't use Wells Fargo!!! Patrick **

I have had multiple accounts with Wells Fargo and never had any issues in the past. But recently I lost my job, so I called customer service and asked if I could miss one payment until I started my new job and they wouldn’t budge. I have never missed a payment with them, this one time where I needed their help...they were unwilling. They lost me as a customer forever. I was trying to be proactive so I wouldn’t get charged interest and late fees but I’m sure they love those. Horrible customer service/management.

I did not receive my last bill and when I realized I was late, I paid it right away (on a 18 mo bill, I am paying more than minimum). I called Wells Fargo and informed them I had not received my bill and was paying the bill right away. I received my next month's statement and there was a late fee. I just called asking for the fee to be removed and was told that it could not be removed because of the financing I was receiving. Total crap. Guess who won't be doing business with Wells Fargo EVER!!

I tried calling customer service. Only robot I got.

I could write a book about the ways in which WF has screwed me over, but I'll keep this short: Flagging fraudulent activity on normal monthly bill payment transactions, causing late fees, delinquent marks with credit bureaus, etc. Flagging and freezing my debit card for online purchases made through a frequented and well-known website. Robo-responding to lengthy and detailed request/complaint messages sent to them through their proprietary online messaging portal. Being told that I either ASKED for these actions to be taken, with no evidence or citations provided, or being told that it was simply a service to PROTECT me.

I’ve been a customer for over 20 years and they just screwed me over for the last time. Do your research before choosing these losers. They will charge you free even when they screw up. Their online banking showed that my check was deposited then hours later, they decided the check was on hold. The idiot customer service lady said nothing could be done until Monday when I go into a branch. Horrible company that keeps being sued for screwing over their customers. Stay away.

I am stuck in another country without money because the person who was doing my international planning just ignored my requests. I called her for tens dollars per minute to help and her lazy ** told me that she can't help me when she can. Ignorant and lazy people SHOULD NOT DEAL WITH people money. She made me homeless!

I am one of those unpopular customers with banks because I churn bonus offerings of multiple different banks. However this gave me great insight into various of different business practices and just different perspective in how these banks are run. Wellsfargo is still THE WORST. I currently have their cash back credit card and their checking account. Every step of the way, there are some mines that they purposely put there to hold you the consumer back from what they promised you. Your 1.5% cash back card? Oh, you have to extract the bonus on increments of $50. Your CHECKING account? You can only transfer no more than $5k per 30 DAY cycle. (Under the guides of "safety".) What?!?! These are monies that are YOURS. You should be able to use / transfer however you want. The government only regulate savings account transactions / limits.

After being with Wells Fargo since 2005 I decided to take my business elsewhere because they look out for the Americans and not their clients. I let my wife go online and buy fat burners and I check my bank account and see that there's a pending withdrawal I called the bank and tell them to block my card give me a new one and they didn't do it they let the merchant take $59 and there's no way you could get ahold of that merchant it goes directly to voicemail and it says the voicemail has not been set up yet so be aware of fat burner and also be aware Wells Fargo they'll rip you off just as fast as anybody else will.

I was charged a check cashing fee for cashing their client's check. The rate is higher than a check cashing firm and is violating. They did not have any post regarding such fees but told me at the counter just before getting ready to cash it. I had already signed the check and applied my thumb print before being informed there would be a charge. It cost me $7.50 to cash a $125 check. It is underhanded to do business that way.

I have a checking account at Wells Fargo, I wasn't aware that I was overdrafted by $2 when I Cash App some funds to a relative. When I deposited my check into my checking account Wells Fargo held my check of $507 for a week after the employer check cleared from his payroll account even after Wells Fargo took the $2 overdraft charge. I will be closing my account when Wells Fargo makes my money available. I will not recommend this bank to no one. I wonder why Wells Fargo will be closing 800 of its bank by 2020. Maybe because of their misdealing with people hard earn money, now my bills are falling behind because of this stupid way of doing business with their customers.

I have had the credit card for years now and my payment date was 7/01/19 and the payment went through the next day and they charged me a late fee. I called for help and the woman I got on the phone for Wells Fargo was extremely unpleasant. I have always paid on time and I think it's unfair that I was treated this way. I will be looking elsewhere for my banking needs now after 10 years of being with them.

Wells Fargo debited my checking account twice for a payment I made with a check. On August 6, 2019 one check was debited twice from my account. I called up Wells Fargo's claim department and provided proof of their error, which was pretty easy, as the transaction was recorded with the amount, date and check number. Because of their error, I was charged overdraft and other fees. This happened on 8/6/2019. I discovered the error on 8/16/2019. It's going on two weeks and no resolution in sight.. Wells Fargo Bank does not care about its customers. I'm a recipient of their bad treatment....be warned! Wells Fargo debited my account in seconds, now I get promises and no resolution. Great work Wells Fargo. Loyal customers have no rights..just take or money and stall. Just hope we go away.

We opened a zero % loan for a pool for 4 years with Wells Fargo. We have made payments on or before due date every month. Several months we have made 2 payments. We have the payments auto scheduled from our bank. WF is charging me late fees if my pre-scheduled payment drops same day of the release of the bill. When I call the auto line they acknowledge my payment and adjust my balance but don't credit my account as paid on time. I still owe a payment even though I already paid it. Late Fees and credit is hurt plus if you miss so many payments which I didn't they take away the zero % and start charging you interest. To be clear I have made 2 payments each month and my 4 year loan is almost paid off.

Hello. I am a disabled veteran for more than 10 years. I am a Wells Fargo customer. Since I am disabled and my mum is looking after me I am overseas. My debit card got blocked. I called the bank 6 times. I verified myself. They said, "Correct but you have to go to the bank." How come? We Don't have any branch here.... I asked for sending me a new card. They said go to the bank. I have no money now overseas. Severely depressed. What to do?