Wells Fargo Reviews

My reasoning for giving you such a poor review is because that's what you deserve. On May 4, 2019 I made a overpayments and immediately called Wells Fargo to reimburse my second payment back to my account. The first representative told me it would take 3 days, it's now 15 days later and Wells Fargo does not have a answer to where my money is, after this write up the next step is the new channel. Wells Fargo your service in one word is LOUSY. I will be be changing very soon.

I got a interest free credit card for a hearing aid, I pay it early and more 70.00 more than due each month. My May payment was due the 11th, I paid it on 4/13. I then received my bill on May 22, showing I was late and a 27.00 late fee. When I called in I was told I need to wait till the billing cycle, and the lady was rude!!! Seriously, I have a no interest loan and pay more and early and you don't want my money, if I'm late they can charge me interest, so beware of this scam!!!

Visited the Ridley Branch on Friday 5/17/19. Long line waiting for a Teller. One Teller looked at the line and walked out of the bank leaving two Tellers to handle inside business. Two drive in Tellers on duty. One taking care of a customer. The other staring at customers in line. There was another employee walking around asking if anyone wanted to make a deposit. When no one responded she walked into an office and closed the door. When I reached the window Kim waited on me and apologized for the delay. She was very nice and helpful. The drive in Teller doing NOTHING immediately started making excuses for the delay. Customers don't need excuses. We need prompt and friendly service! HIRE MORE TELLERS OR CROSS TRAIN OTHERS TO ASSIST TELLERS WHEN BUSY!!!

Holding Money in limbo more than 20 days before sending check. I took a loan from my Wells Fargo Retirement 401k. They processed, and started loan payments due the next day. They claim a check is in the mail without any proof, or documentation to this claim. After three weeks of waiting for a check that they claim was mailed more than ten business days ago I contacted them. They still had no proof that a check was ever mailed. They then gave me an option of having it sent FedEx next day using my FedEx account. I gave them my FedEx account information and was told by their representative that I would have it the next day.

Online banking has been unavailable for computers since Wednesday May 15, 2019. It is now Friday May 17, 2019 and there is no estimate available for when it will be fixed. I filed an executive complaint with Rhonda, case no.** but she stated she has no access to email to send any follow up information.

They do not notify you when there is suspicious activity in your account. They don’t even call me anymore to ask about my account being overdrawn. I struggle every month to get by and I can not afford to have my identity played with. So I honestly think they have a lot of things they should try harder on.

Stay away from Wells Fargo, they will non stop call you after putting you in a re-payment program, they try to change the details of said program on the fly. And trying to get them to help you in the first place shouldn't be as difficult as they make it out to be. STAY AWAY.

I run a business and with WF for a very long time and never had a problem before, they closed my accounts which is not my fault and told me because it's unsafe and told me that I can reopen. It's very disappointing and not good business practice since all my account numbers are not exposed to bad guys out there, but the branch in Hollywood won't let me reopen any type of account.

I filed a complaint in regards to a fraudulent activity that has happened to me and it seems as if Wells Fargo bank cannot help or provide a resolution to a loyal 18+ year customer. I had a transaction happened to me through a third party, and that merchant where I sent the money I never received the services for the transaction. I contacted Wells Fargo to file a claim, I had to leave the country for a family emergency and when I came back, a week later, I haven’t had any messages in regards to my claim that I filed so I decided to follow up. Well when I called of course “nothing” can be done because it’s a third party transaction that I provided the money to the client. I find this a bunch of BS because I contacted the third party company and was told because it’s a transaction that came from my personal bank if I wanted it disputed I would I have to contact the bank. I just been tossed like a tennis ball between the two.

As a retired disabled veteran I opened a Wells Fargo Checking/Savings in order to have a local bank and had my SSDI check direct deposited into the account. When I tried to pay off a furniture bill for $3K online and was told they could not raise my limit for the process. I went to the local branch to close my accounts. I was told there was a pending $5.76 overdraft fee therefore that amount was deducted from the owed balance. The branch closed both the checking and savings and asked that I call customer service the next day to complete the closure. To my surprise the next day when I tried to close the account 2 items that had cleared the day before were now showing pending therefore I was told to call back the following day. When I tried to close the following day Wells F had added an overdraft fee of $35.00 for me closing the account at the branch location.

I did not get all of my money when I used a Wells Fargo ATM. Immediately called Wells Fargo. Immediately went to their neighboring ATM since I needed the remainder of the funds. At the time I wasn't super concerned - certainly mistakes happen and they would remedy it, right? I had to call Wells Fargo back 2 more times over the next few weeks (they never called me back as promised each time). FINALLY someone told me that it had to be handled through the fraud department of my own bank.

Our business has used the Wells Fargo no-interest financing program for several years. We are selling our business and when I contacted them to say we would be closing our account in about 8 weeks, they did an immediate 2-day termination, which means we cannot offer financing these next 8 weeks. They would not even consider allowing us to keep the account open because "the risk is much higher that a customer will dispute a charge", blah, blah, blah. I told them if they would look at our account history, we have NEVER had a purchase disputed, not even on our regular credit card processing which is thousands of transactions in the 11 years we have been in business. And, the last WF transaction I was allowed to process was on May 8. Today is the 14th and the funds still have not been deposited into our account.

I was call by Wells Fargo Credit Card dept saying that someone tried to change my address, they wanted to know if it was me. I told them it wasn't me & I had not lost the card or loan it out to anyone. I had to go into the bank and take my ID and change my security word, whoever this person was they had my: my name, SS#, DOB and my security word that only I knew. Long and short of the story, I change the security word, but somewhere among Wells Fargo employees they didn't log the information in correctly, having me go into the local bank a total of six times to correct this only to go back again and again on a broken foot that was trying to heal.

In line at the pharmacy. My card declined. Told me that one of their staff made an error and they could not reopen my card but I will get a new one in 7 days. Well we could opened for this purchase then we are closing it and you will have to redo all your accounts.

Bank is scam. They overcharge you, will overdraft fees and hold your money for them to take it, its all comes back to them for paying charges you have no idea you are being charge with. I have other friends who have used Wells Fargo and left. Been with them for more than 8 years and am very disappointed with this bank. PLEASE PLEASE stay away from them.

We got a Wells Fargo Home Project Loan to do some repairs around our home. Process was simple to get the loan and payments were set to our liking. About a 1 1/2 years later we added another project to our loan for 2979.00 which increased our payments around 125.00 per month. In about 2 months we paid back the 2979.00 but Wells Fargo stated they would not decrease our payments back down to our original amount even though we have never been late or missed a payment. I just saying be aware they will not decrease your payments if you add to your Home Project Loan and pay it back early.

I attempted to secure a home mortgage loan from W.F. 5219 Richmond Ave. Houston TX on or about April 1st, 2019. The loan officer said he could provide me with an interest rate of 4.25%, 20% down with no fees. I was told his supervisor would have to approve. I was contacted via email and informed that the supervisor gave his approval. I was asked to come in and sign disclosures and pay for the appraisal. I signed the disclosures and $550 was debited from my credit card for the appraisal. Two days later the loan officer advised that I would need to put 30% down to get the 4.25% rate.

Here we go again, another Wells Fargo clandestine promotion scheme. This time it is Zelle -- an affiliated company that facilitates money transfers. The ad appeared on my online opening account page. I could not get rid of it. Research led me to learn that only WF's online tech support can delete this privacy preference. Note the irony here. The choice is theirs, not mine. Tech support told me it takes 10 to 60 days to delete this ad. The underhandedness of this tactic of inserting ads to my online account is unbelievable.

I am VERY UPSET with over 100$ being taken out of my account in OVERDRAFT FEES. I been with Wells Fargo close to four years. I was charged for three transactions I had money in my bank for. There are two additional payments that are still in PENDING STATUS in which they merged them one in which was a 1$ payment that I made May 6 around 8 pm. The next morning I put 365$ in my account in which I was only expecting 125 be taken out. They took an additional 100 in OVERDRAFT FEES for three transactions two that are still in PENDING MODE. I feel ripped off. I would like for my money to be returned to my account. There was no email or NOTHING MENTIONING ANY OVERDRAFT FEES BEING CHARGED.

I've been with Wells Fargo for about a year now and have had nothing but problems with this bank. They pretty much steal money from you by charging you twice for a transaction that was already cleared the day before and was posted that it was cleared on the online banking app. I wouldn't recommend this bank unless you like paying for things more than once! Worse bank I've ever been with. If you want a good bank, go with a credit union like Railroad, they won't steal from you.

I had dinner Wednesday night and came time to pay the bill. I paid with my Wells Fargo card not knowing there was a block because of some weird robo hotel bills. I called. Gave them every answer to the 20 questions they asked then they asked me some verbal password I set up in 2003. I didn’t know it, so asked what else we could do. They passed me to their “supervisor”. Turns out they couldn’t do anything so they passed me to their “SUPERVISOR” some woman with the last name **. She was terrible. After 49 minutes on hold with no answers she told me not to talk about my account in public.... I couldn’t leave the restaurant, used very obvious and ridiculous stall tactics and insulted me. Needless to say this experience has lead me to open checking and my upcoming car loan elsewhere. Also once my credit card is paid I’m out.

Wells Fargo stole $60,000 from my company. I have a contract for the work we did to a property they foreclosed on. They decided not to pay on the contract and lied about where my money is. The insurance companies always put the mortgage co name on claims checks. As homeowners it’s time we demand this practice end. Had they not foreclosed the homeowner would have been responsible for our bill. Please bank with a small, local bank or credit union.

Wells Fargo the worst bank ever. I have almost 1year and more than 30 people that I have been talking to to resolve my mortgage problem. Nobody cares. They pass me to a new person every time and I have to explain myself again and again. Worst, worst, worst bank ever. The issue by the way never resolved.

I have had an account with them since a year and these cheats are one of the worst banks ever. They have no reason and they close the debit card without any Prior notice then they start the card after I dispute as I was genuine and again in a month they close your account. I had certain disputes with Uber as I had lost my card. They give you credit and then they close your account. Why in the world you give credit if it's not genuine and that's all they say. It's a business decision, they surely misuse the term business as I so wish they understand the word business ever. They will try and harass you to the core. One of the worst banks with the worst service ever... Trust me guys. Do not open any accounts with this 0 rated bank. They have all the worst reasons available.

What happened to true companies that you enjoyed being a customer. I haven't had one call from these people that I haven't gotten off the phone in tears. They claim that I didn't make payments, my bank statement says I did and it cleared. Where is my money going. (Stephanie)

Opened 6 accounts with them based on a clear promise that there would be NO FEES charged therein without any care or concern for the interest paid herein. I started noticing charges here and there and finally ended up closing all my accounts due to NUMEROUS charges for various reasons; some of which that did not even pertain to me or every utilized!

I receive wire/ach transfer periodically from Wells Fargo, from a customers account. This wire is deposited into my external account and I am notified through an email. Recently this email address changed and I needed Wells Fargo to update that address. What a nightmare. Two Wells Fargo employees on the phone, and neither of them could understand the process. They wanted my personal account information...I don't have an account with Wells Fargo. They are the ones sending money into my account with another bank. Neither of them had a brain in their head. 35 minutes later I had to just hang up. I gave them the remittance advise information, told them the Wells Fargo email address it was coming from...and still CRICKETS!!! This is why Wells Fargo has the reputation they do....

I have used this company in the past and was satisfied but not elated with their product. Since then this company has gone from bad to worse. I purchased carpet from one company and furniture from another, both financed through Wells Fargo. From the get go I watched my mail for the first bill because both purchases were on a 0% financing for a limited time. When I received the first statement it was a 2 month bill. They did take off the late fee after I called and complained. I also tried to set up my accounts online as there are no branches in my state but after several failed attempts calling to set it up and one customer service rep even telling me I had to call back I gave up. I used my local bank's Line Of Credit and happily paid interest as to not deal with this institution again.

I recently used Zelle for a money transfer and got scammed. I called WF claims department to stop this transaction 10 minutes later (mind you it is been pending on my account for 24 hours) and was told that the transaction was complete and nothing they could do. I advised them that I was defrauded, that I never received the stuff I paid for, they just simply did not care! Total ignorance on their end! They did not bother asking any details about the person who scammed me! As a bare minimum, they could have tried contacting a bank where my money went to and dispute it. No, why bother!

They have serious issues with their online payment portal which they are not willing to address via Wells Fargo. I STILL have a 30 day late mark on my credit report because of critical errors I found on THEIR website which prevented them from receiving my timely payment. Despite attempts for years now going back and forth with the credit bureaus AND WF Dillards, providing documentation of these proven critical errors on their payment website, proof that they gave NO late fee warnings (although it was their websites fault I was late) the credit bureaus have told me that WF Dillards is still unwilling or too lazy to budge on this.

Last February I bought a new car in Spartanburg SC just before a relocation to Louisiana. The dealership ran the financing through Wells Fargo Bank, my first and last dealings with Wells Fargo bank. I'm actually starting refinancing procedures today and can't wait to pay them off. It started with the dealership. They were great but since I was relocating and my tag didn't expire until April, they decided to not license the new car as SC and just change over the existing registration and when I got to Louisiana I would register here. Well... That might have worked if they hadn't taken my registration to change it over to the new vehicle and then mailed the new one to my old address. So after three times going to the DMV and being turned away, I ordered an original copy of the registration from SC and needed a copy of my title from Wells Fargo Bank.

All I have to say is...expect to be lied to constantly, and then expect Wells Fargo dealer service (customer service) to blame each other on the mistake being caused. I have been told for over two months now that my auto insurance refund check will be delivered in a few days! It is now going on three months and I'm still waiting on that check! I will never do business with this bank ever again!!! A Lesson learned! I hope this helps anybody thinking about dealing with this bank to not do it!!! There is a legit reason why this bank stays in the news about their thefts and dishonest practices... You have been warned!!!!

Took over three months to open a saving account for our business, already had a business checking for several years. Was completed and opened in December 2017. April 24th, my business debit cards were cancelled and I was told to go to the bank to find out why. I went to the bank and was told they didn't know they would need to call Wells Fargo lol.... Waste of time. After another 20 minutes, the bank see says the account is being terminated because the BANK didn't complete a part of a form from when the account was opened. Not only did I not need to waste my time because the issue could have been resolved over the phone, but the entire issue was cause by the banks error! Business owners, don't waste your time with Wells Fargo. After my BoA accounts are open, I will be closing all my business and personal accounts with Wells Fargo.

I purchased a car nine months ago and was initially finance through Wells Fargo. Bank was told that after x amount of payments that I would be able to refinance to get a better interest rate so I waited, made my payments on time and tried to refinance with Wells Fargo. Customer service was great. Results were not. There was a discrepancy on my credit which I got resolved but still Wells Fargo still turned me down. If they felt that I was not capable of handling the loan in the first place I wish they would have just turned me down altogether. In any case very disappointed in the whole situation.

Wells Fargo closed my checking account without my consent just after I asked them to pay me the promotional bonus offer ($150) which I was eligible for. I called customer care and they told me initially that I asked for the account closure but when I talked to the supervisor, she told me that it was closed because of inactivity. Given that I had done withdrawal just 2 days back and I have been using this account to get direct deposit of my salary and paying credit card bill, it was a blatant lie. They told me that they cannot do much as the account is closed.

I’ll start this off by saying I was totally satisfied with Wells Fargo before this experience. In July of 2017 I decided to combine my wind coverage with my other homeowners policy, granted Wells Fargo had already paid the amount due for the wind coverage to a different company but I was still in grace period to change with a total refund. The insurance company sent me a refund check for total amount paid in which I deposited directly back into escrow to pay for new wind coverage insurance which was about the same cost so it should’ve been a wash. Somehow when the insurance company requested the balance due for the wind policy someone at Wells Fargo decided that amount requested was the total premium for the year with total disregard that Wells Fargo had written another check just weeks earlier for the other homeowners insurance.

I've built my business using my personal credit. After years of floating expenses on my LOC and credit cards (and paying healthy interest) we are coming out of the red. At the first of the year I pull some nice profits out of my business and started paying down some of the balances. Now mind you I have 3 credit cards, 2 lines of credit (one HELOC) and my home mortgage and for more than 15 years I've never been late on any of the cards or credit lines (years back I have had to jockey 2 house payments but corrected that way back).

Worse bank in history. Don't believe me? Well feel free to find out for yourself! I have been with them for years and years and believe me when I say they are not loyal to their customers! With good, credit and always having a good standing account, and after years of establishing history with them. They refuse to give anyone good or any loans for cars, homes, or credit cards nothing!

If I could no zero stars I would. Do not use this bank. You will be disappointed. We used the ATM here multiple times and each time there was a problem with our joint account. We deposited CASH to the ATM and and had to submit multiple claims to get our cash account for. We deposited an amount over $400 in the form of actual CASH not a check and the ATM printed a receipt that said pending. We waited two weeks. Of course we submitted another claim. We were given a provisional credit while they "investigated".

TERRIBLE CUSTOMER SERVICE. Justine was in charge of my claim # **. She just kept saying there was nothing they could do. Instead of trying to find a solution, she just kept repeating. She ended up just hanging up on me and telling me "let me do some research and I'll get back to you, have a nice day" click. Are you kidding me?? This has got to get resolved. I have been with Wells Fargo since I started banking, and I'll hate to have to leave Wells Fargo over this. All my accounts, business accounts, my wife's account, and my parents' accounts are all with Wells Fargo. We deserve better treatment than what has been given to us. All this because a banker setting up my account did not disclose an important piece of info.

I work for an organization that has multiple accounts with Wells Fargo. We have never gotten the runaround like we have gotten with Wells Fargo. To simply add an administrator to our account to receive a debit card has been a nightmare. No one knows how to do it, spent hours away for on-site visits to the nearest branch to sign paperwork, and still no card after weeks. Constant mistakes admitted by Wells Fargo, yet no resolutions. I would not ever ever ever recommend that a business bring their account to Wells Fargo. Recent commercials about their changes in culture in the banking institution are completely false. There is no change in culture. They do not care for their customers.

I called the online banking, customer service department. My purpose was to transfer a CD to my savings account within the grace period. I asked if I needed to go to the bank and was told that they are trained specifically for these requests. Well, the whole process, was to take three business days. When I did not see my money in the savings account, I called Wells Fargo. Apparently, the transfer was never done and there isn't any record. Seriously? I needed that money transferred. My grace period days are ticking away!

We fell behind on our payments due to medical issues with my husband and our daughter. We were trying to catch up when, in February of this year, we were a day late with our payment. I called home preservation dept. to make the payment and was told that Wells Fargo would no longer accept payments. This was the end of February 2019. We were served foreclosure papers on March 7, 2019. I tried to work things out with home preservation and after all the paperwork was completed, I was informed that we did not have enough funds each month to go for a repayment plan.

I regret ever opening this account. I was just denied a claim for a product I never received online. They couldn't give me an answer to why they changed my statement to saying I did receive it, but wasn't satisfied with the service. That is so ridiculously wrong on many levels and for them to apologize and say there is no more they can do is just unacceptable and disrespectful. There are so many other banks out there with far superior service than this place.

I took out an auto loan with Wells Fargo in Texas in 2016 and never missed a payment, nearly always paying before the due date. In late 2017, my vehicle was stolen and wrecked, then recovered. The insurance company refused to pay and I struggled with them until December 2018. Meanwhile, the vehicle was undrivable and was sitting at a collision center awaiting repairs. I had an agreement with the collision center to leave the vehicle there until the matter was resolved with the insurance company.

We've been trying to roll over an IRA from Wells Fargo to another bank, and they have been using bogus excuses for WEEKS to delay the roll-over. So far, they have stolen about $300 in interest from us, and the transaction is still not completed. You would think that after their massive scandals that they would be super-sensitive to customer service, but Wells Fargo continues to steal money from its customers, left and right. We have taken all of our money out of Wells Fargo and put it elsewhere, and we recommend that everyone else do the same. Stay away from these crooks!!!!

I've had Wells Fargo for about two months now and my debit card has been stopped at least 9 times. Once being 3 times in the course of one day!!! I check on the application and there is the money to cover my purchase, but Wells Fargo had put a stop on my card "to protect" me of course! Wells Fargo please protect me from your ridiculous fraud protection system that is ruining my days! And it's not like I am using my debit card at potentially suspicious vendors like the crack house. LOL. I am talking about an authorization to buy a Google app for $3 or to pay my electric bill for $100. Or just now to pay at the CVS!! WTF Wells Fargo???

Wells Fargo is the worst bank ever! Everything you try to do results in a fee! I swear they would charge you for a sneeze in this bank. Sneeze just so happens to rhyme with sleaze. I finally closed my accounts and moved to a better bank.

Hello, I am writing because we received a letter from Wells Fargo saying that you will close our 3 Business accounts in May 16th, with no explanation, just that WF is going to close all accounts and it's a final decision. My questions are simple: What the hell is this? You are advertising yourself as taking care of customers, customers are the most important, WE have been customer for more than 5 years, and we receive a letter out of nothing stating we have to go to somewhere else?? What kind of professionalism is this?

Wells Fargo sold my Mortgage to a debt collection agency along with over 180,000 other mortgages. I personally was affected by their foreclosure suit, and wonder if all the mortgages sold were. It makes me suspicious due to I know that Wells Fargo Mortgage was ordered as part of the decision handed down to contact the victims and make known the means and amount of restitution, but I have yet to be contacted and now my account has been sold. I know that Wells Fargo was undergoing further legal action due to their failure to comply with the court order.

Wells Fargo has an aggregator program called One Stop. Almost all employees are unaware it exists, even though it is clearly hypertexted on their accounts page. Now they have lost all my username and password accounts, and cannot explain it since they don't know what it is. I can't believe Warren Buffet owns this POS stock!!! There is a new webpage requiring a new username and password, but Wells refuses to confirm or deny whether it or my passwords were hacked. This is serious. Stay away from WF. They deserve to be in the news!

I had applied for a Bob's Discount Furniture credit card which I guess is through Wells Fargo. Within 5 minutes of submitting the application they had called me to verify my information then said they will get back to me. I received a letter in the mail a week later saying it was denied because “unable to authenticate identity of applicant”. Confused, I called to see what this meant. I was on the phone for 45 minutes and transferred 4 different times. When I finally got ahold of someone they said that the notes say my phone number could not be validated.

Received a letter to make things right??? So I phoned to resolve an unresolved complaint that I filed back in 2013. Spoke to a briefer, Jordon, review the validity, then forwarded to an executive services, Shannon ** who snidely corrected me when I implied that it felt like a lore to recoup old business, after having been on hold then transferred (45min). Now I am told within 5-10 business days it will be determined if I should receive the reimbursement that I was promised back in 2014. I also was given a # to call if in fact I don't hear from them. BEWARE OF WELLS FARGO PROMOTIONS AND BS.

Wells Fargo is the absolute worst bank I have ever dealt with. From day one, the entire experience has been a complete nightmare. They consistently shut down my debit card for the most regular of purchases like buying gas at a gas station next to my house or getting groceries at a local supermarket. When I call them to verify the purchases (and spend half an hour clicking through menus trying to get to a person) they won’t simply unlock my card - they follow through with completely closing the card even though I tell them not to. So then I have to wait for a new card to come in the mail, but instead of receiving a new card I receive 3 new cards and it took weeks for them to figure out which card to activate - and even then, they still haven’t removed the unsolicited surplus cards from my account and it still causes problems to this day.

This is a bank that is difficult to trust. On several occasions we were told our fees would be set at a fixed percentage of 1.25% or later 1.1%. Turns out that was for several accounts but not all and was not disclosed verbally but was buried deep in a complex many page document. This is their mode of operations per the last paragraph and the link at the end of this review. On several accounts, our fees ranged from over 3% to over 1.5%.

Wells Fargo was asked to close account, but instead let someone go online and get 2 more accounts. My job sent my direct deposit and Wells Fargo saw on atm camera a guy named Kenneth stealing my money. My named is Alexandria **, I'm a female. I've been in contact with bank in person and phonewise at least 10 times. Bank says not allowed to give me my $400. What kind of investigation is that. People have been telling me I shouldnt have did business with Wells Fargo. They are bootleg thieves.

They don't care about you. All they care about is ripping off as many people as they can. I'm a disabled veteran on a fixed income and can hardly afford things as it is. But they were so worried about an overdraft fee being paid they took my food money without a care. Scandalous bank that I have ever seen. I've also had more problems so I'm switching banks. Ripoff artists.

I opened a checking acct one year ago in the South but moved to OH that doesn't have Wells Fargo, so I wanted to close the account. Free checking with ten debit card transactions in a month. I googled to find out how to close for free and on a Monday found out balance has to be zero then call. I went to gas station to get balance exactly zero then called Mon and they told me transaction has to go through. Called again on Tue and it takes five minutes just to get to talk to the right person and they AGAIN told me to call Wed MORNING and guaranteed the last transaction will post and my goal of closing the account is done.

CAME TO THE NEW PROVIDENCE BRANCH OF WELLS FARGO. MET WITH MARY **. MS. ** WAS THE CONSUMMATE PROFESSIONAL. Explained everything down to smallest detail. No pressure, no hurries, no worries. Our loan was approved in 30 minutes. Ms. ** is truly a person you want to deal with. Knows her job right down to the last word. Customer service is a lost art, but not with Ms. **. She has renewed my faith in dealing with people who say they care and want to to help and that is exactly what she did. In closing I want to say thank you to Mary ** for being the warm, caring individual that she is.

The whole reason to obtain a personal loan is to consolidate debt. Well I was denied because I was told I had "too much debt". My credit score is almost 750, yet I was still denied. I threatened to leave and take my business elsewhere. After re-evaluating, they STILL denied me. Again, the reason was my credit history. I have a 100% Payment History, meaning I NEVER missed nor was late for a payment in over TWENTY years...so why would I suddenly not pay the loan they issue me? Their reasoning made no sense. Then I read they give loans to people with credit scores well below mine.

I applied for my mortgage with WFB the afternoon before the closing. They said my rate and term was different and there was nothing I could do. My lawyer and I convinced them that it was a bait and switch. They agreed to honor the original contract. Then again right before closing, they changed the mortgage. This time we agreed to more money down which was a strain for me.

I have been a Wells Fargo customer for over 40 years. I have had a gold account the entire time. A few days ago I went into the bank to get a money order (free with a gold account). The lady tried to charge me for it and I told her I had a gold account and it was free. She informed me that that I no longer had a gold account, Wells Fargo had closed that account and given me a different checking account plan in which most of the items that were free under the Gold account I was now being charged for.

This bank is a joke! I have currently raised my credit score from a 480 to a 626 in less than a year. I have banked with this bank for many years. I have recently been approved for a couple of cards that have helped me to get my credit worthiness back. Mind you I have a business acct, personal acct and personal savings acct with Wells. Not one invitation but two invitations to apply for a credit card through Wells was sent to me in the same week. Sounds pretty persistent that my bank is going to help me as well. Yeah right! 5 days later a denial letter. So instead of helping me get my credit up they’re helping lower my score by having me apply for a card. They sent me two invitations to apply for only to deny me. My goal is to buy a house and this is obviously not the bank to help me get there.

I disputed 2 separate transactions for separate merchants and somehow they were combined and was promised to not be charged an overdraft fee. Well they denied both, even after I spoke with the merchant on 3 way to argue it wasn’t me. Then on top of that they still charged me and overdraft fee. I will definitely go back to Bank of America!!

I’ve been a Wells Fargo customer for 15 yrs. Recently I incurred An overdraft fee, I realize this does not seem like a big deal but to me it is. I am a 13 yr active duty vet who now works with at risk youth lol so yes every penny counts. The fee came when a merchant pulled a charge back but then redid the charge blah blah. Anyway Wells Fargo told me only after I said how three weeks ago I couldn’t pay for my dinner at a restaurant and was stuck due to Wells Fargo meltdown and no one could use their cards... So they told me they would give me 25% back of the $35 fee. Oh joy, what a joke.

On February 27 2019 I applied for a Savings account through Wells Fargo online, and received a response that it had been approved and opened. The next morning on February 28 2019 I received a phone call stating that all of my accounts and online access has been frozen until I am able to prove that the Green Dot account the funds came from was my account. That Saturday on March 2 2019 I went into the local branch on Foster Rd and spoke with Orlando to understand what was going on and what I needed to do. He contacted the online bank fraud department who advised him that I needed to bring in a bank statement or blank check for the Green Dot account and they will be able to release the freeze.

They don't know their own business and they are rude and not helpful. There are so many departments that you have to keep being transferred to find someone who can answer your questions. It would seem that this company doesn't care about their customers. Find another bank and another credit card company if you can.

We have been with Wells Fargo since the end of January, so a little under 2 months. Nothing but problems since walking thru the door. We started to open online but had to go into the branch per requirements so that disqualified us from the joining bonus. Then they pick and choose what is going to process and when. I swear they pay their employees with overdraft fees. You can't transfer money to a landlord unless you want to make 6 payments of 500 each. It's not right. And now we are waiting on a wire transfer coming in and it was sent out on Friday. But they claim that today isn't 2 business days. (It's Tuesday) wtf day is it then!!! We are definitely pulling our money. I'd rather keep my money in a shoe box under my bed.

They are crooks and charge overdraft fees like crazy. They try to get every dime they can from you (even when it’s their fault). It’s no surprise they have the ratings they have! All the problems I have are problems lots of other people are having with them as well. They try to rip people off.

I have been with Wells Fargo through 2 bank name changed. First Union then Wachovia AND now Wells Fargo. I have dealt with weird overdraft charges that re-arranged dates/transaction orders to charge me more, rude customer service etc... But nothing is worse than what happens when you travel. In 2016 my card was skimmed in Costa Rica after taking out $400 to pay for my room (thank God I had that $$).

Hello, well last month I paid them almost 3 times the amount for the home projects account. Customer reps weren’t very helpful. I understand I was little late. That's my fault. However they claim that I didn’t pay last month's bill and they charge twice for this month. This is ridiculous, the late fee is $38.00. They're charging me a another $110.00 on top of my bill. Whoever is running Wells Fargo is a CROOK. What the hell Wells Fargo, I’ve have bad service, YOU undoubtedly take the cake. Get your ** straight Wells Fargo. Don’t do business, or bank with them.

I go to this bank every two weeks and I dread going. I think the tellers are stuck on stupid. Every time I tell them I want small bills 99 percent of the time they do the opposite. If they don"t know what small bills are they need not to be tellers!! I am going to take my money out this bank as soon as possible... To be fair they have a couple that knows what small bills mean but the rest you can forget!!! This is an awful bank I even hate the name LOL!!!

Long story short, I am transferring all of my money to another bank, contacting an attorney and suing the hell out of these people. Worst bank in history. I wonder how they're even still able to make financial transactions?

I would like to say thank you Wells Fargo, thank you for making a difficult time harder! As I head into a double mastectomy due to BREAST CANCER, and you refuse to assist us into reinstating our loan as we have 20,000 of 26,000! This is of course after having to have a loan modification due to your company error and then hardship a year after, you refuse to help!! Thank you the extra stress of knowing that the day after surgery our home will be auctioned off! We shouldn’t have had to do the 1st modification. Under emotional distress and being told we were going to be sued if we didn’t close on a loan that was 300! More than estimated and without notifying us of any changes until WE noticed the day of signing... This has been the worst experience! Never go to Wells Fargo for anything!

This is the worst bank ever! They shut off a measly little 300.00 credit card because I didn't use it for 6 months! Well excuse me for almost dying and having to use higher limit credit cards to pay off some medical stuff which was another one of your lame excuses for shutting me off. Well if my card balances are too high why must I use yours at the moment? To be financially screwed? Does that make you sleep well at night? You already have a bad reputation and now I see why! I will closing my cash wise card I have with your company now and you can screw over somebody else!

Wells Fargo Bank allowed someone to withdraw my parents' hard earned money in the amount of $21,000.00. This person was not on this account!!! She was NOT the beneficiary... I was. How does this happen? Did she know someone in the bank? Also for 10 yrs I have been in contact with every dept within WF and sent emails, documentation, etc and to no avail. I acquired an attorney at the beginning and I did all the work and they just wanted more money.

I've been with this bank for 10 plus years and I regret every minute of it. I'm telling you this Bank does everything in their power to make their customers or consumers go through the worst banking experience possible. They hit you with fees on everything. Overdraft fee after overdraft fee. After being with them for 10 years they won't raise my credit limit above $300. It's so insulting and pathetic and makes me hate this bank with every cell in my body. I would take so much satisfaction in seeing this Bank go down hard. I look forward to the day that I can personally Sue this bank for all the grief distress and sorrow that they put me through.

I had a checking account with Wells Fargo for >5years and found it the worst banking experience. There's a monthly fee ($14/mo as of March 2019) for not keeping a $7,000 minimum balance in an account, which is higher than any other bank. Most banks have a minimum balance, but the highest I've seen is $2,000 before charging fees. Even the fees with other banks are much lower, like $5/mo. Customers are charged for new cards when they lose old cards. Most banks don't do this. Customers are charged for new checks when then finished their old checkbooks. Most banks don't do this.

Wells Fargo charged me a $30.00 monthly fee on the day I closed my checking acct and moved the money to a savings acct without notifying me, they then added an additional $35.00 overdraft fee because the account was now closed and the monthly fee could not be charged. The agent I worked with did not notifying me of these charges when I closed the account via a phone call.

I've been charged several overdraft fees for transferring funds to my savings account. I spoke with one agent who said this was not normal and to call anytime I see this for a reimbursement. I called again and the women refused literally refused to reimburse me... I absolutely hate this bank.

For over 10 years I have brought the same check to Wells Fargo and had no problems accessing the funds. The check comes from a Wells Fargo bank as well. Today I found out that they refuse to allow me access to the funds for 2 business days. At the same time charging overdraft fees for the bills that are going through because the funds are not available. They claim that Saturday does not count as a business day. Why be open on Saturdays if they don’t count? And why do I have to wait for funds coming from a Wells Fargo account to be available in my Wells Fargo account? Not only could they not justify this practice but would not budge on refunding the overdraft fees. They were very rude, and inconsiderate and clearly don’t care about the customer. I do not recommend average people use this bank for everyday banking.

I discovered fraudulent activity on my account. Called Wells Fargo. Was transferred three times, on hold for long periods of time. Had to repeat my story four times. The fourth person I spoke with handled the dispute claim. The person did not speak clearly and was reading quickly. I had to interrupt several times to ask them to repeat themselves and slow down so I could understand what they were saying. It seemed they were wanting to end the call after indicating that the fraudulent charges would be reversed. I had to ask that they cancel my debit card. This is something they should offer to me. I shouldn't have to tell them how to do their job. I don't know if the person was new and didn't know what they were doing, or what. But my confidence in Wells Fargo is now severely shaken.

On 3/2/2019 I went to Wells Fargo to make a house payment. I was told that the Austen will not allow them to accept the payment. And to call customer service to make a payment. I contact Wells Fargo customer service and was told they could not accept a payment because the account was transferred to specialized loan servicing and to contact them. I informed them that I had not received any information from SLS and would like to make a payment and was informed that Wells Fargo would transfer the payment within 10 days. I was informed my customer service Wells Fargo that was incorrect. And they released the account on 2/28/2019.

I got a credit card offer from Wells Fargo with invitation number and they rejected the card application when I applied for the card. I didn't reached out to them for the credit card. They just send such fraud offers I think.

I have been attempting to comply with Wells Fargo's procedures on an estate matter for over a month. Each person I talk to has a different story, they lie about when they sent materials out, and no matter what is sent to them (per their own instructions) there is always another form. The latest is that I need two more forms and I should redo the forms they already have because if they don't all come in together, they "will get confused." They have wasted hours and hours of my time. On top of all that, when you DO finally get something from them in the mail, the letter is dated a full two weeks before the postmark. This all speaks to a completely incompetent department. BADLY RUN, STEER CLEAR.

On February 22, 2019 I closed an account at US. Bank (in Sherman Oaks, CA) and got a CASHIER'S CHECK. I took that CASHIER'S CHECK to my account at Wells Fargo Bank on February 22, 2019 not more than 30 minutes later. For those of you who don't realize what a Cashier's check is, a cashier's check is a check guaranteed by a bank, drawn on the bank's own funds, signed by a cashier. Cashier's checks ARE TREATED AS GUARANTEED FUNDS BECAUSE THE BANK, NOT THE PURCHASER, IS RESPONSIBLE FOR PAYING THE AMOUNT.

I am a college student and have been with Wells Fargo for 2 years and consistently having to watch over my shoulder to make sure my money doesn't disappear one day. Through the reordering, delayed charges (only to refund and charge again), and grouping of a week's worth of transactions all in the same day, (and then blaming it all on you when you confront them) I have paid over $2,100 in overdraft fees. Am I the best at finances? NO! But if you are a college student, or live paycheck to paycheck, balancing a checkbook against this system is a full time job. Now I am red flagged with other banks because of how many times I've gone negative with Wells Fargo. Lesson Learned. Rant Over.

This company is horrible. Things that need to be disclosed aren't. For example, when you incur a late fee, you have to call in to customer service and dictate to them how much you want to pay and how much should go to the late fee. Not to mention, you have to pay more. I've been paying my loan and if I am late, I include it in my payment. Now that I'm at the end of my loan, I have all these late fees that have added up over the years. Then when you ask to speak to a manager, you are put on hold and then somehow disconnected. Should I ever get a new car and they say, "Wells Fargo is your lender," I'm RUNNING out the door.

Applied for a Wells Fargo credit card. I was denied. My credit score listed on the rejection letter was 841. My income is 100k +. They say I have too many cards. All have zero balances because I pay balances every month. WTF! Idiots!

Traveled to Denver, Colorado with my family for a family holiday weekend. I carried a Wells Fargo credit card with a $20,000.00 credit limit and pay my balance off each month. Was at a restaurant in Denver and my Wells card was declined...no problem I had a Discover Card who facilitated the transaction. Went to a store and tried to purchase goods... Wells declined my card...no problem, I had a Capital One card. I called Wells Fargo credit card department to ascertain what the issue was and they advised me they rejected transactions since I was outside my normal usage area. I gave the information that I would be staying in Denver for a specific time period and was advised I could use my card. Dinner that night with friends, used the Wells Fargo credit card and was declined. No problem...I had a Capital One card.

Worst bank ever, came here to open a business account, they said they close at 6 pm, I came at 5 pm, wait for an hour, nobody came up to me and asked anything. Employee were talking to each other not work-related, people were waiting in line. They just didn't care at all. At 5:45 one of the banker came to me and finally asked me, I told him I want to open a business account, he said it won't be possible today, because it was late. Please Wells Fargo try to improve situation like this, my whole family have account with Wells Fargo. It will be sad to let you go and find another bank. I had banking with you for over 8 years.

I have been with ever since they bought Wachovia and for years I have said I was changing banks. Today was finally the day. After numerous inconveniences this week was the final straw. They cut my debit card off while I was vacationing in the mountains with my family due to fraudulent suspected activity. Their response to me was, "We do this for your protection." Had to borrow money from my family just to get back home.

Husband deposited his paycheck in the ATM, at no time did he see that the funds would be unavailable, (the branch was still closed) selected the button to confirm amount and next he discovered was the money was unavailable. He came home and returned back to the bank to be told that due to in going into the ATM nothing they can do. He returned home and call the bank and they said the same thing. Also they said our account was overdrawn due to our car insurance coming through, which they charged a overdraft for, and still we have to wait till the Federal Reserve was open on Monday.

Lauderhill, FL February 2nd, 2019. GENTLEMEN: I/WE ARE UNABLE TO CONTACT WELLS FARGO BANK SINCE THEIR WEBSITE DOES NOT accept messaging. Our/my issue deals with "Illegal money retention by the bank". The original contact with this bank was established in N.J. In the last four years I dealt with their Lauderhill-Inverrary Falls branch, close to my current place of abode. Thank you.

I went into the Fort Collins branch at 3600 S. College, the branch manager, **, didn't know about the 600 dollar new customer offer. Even after I showed him the offer on my iPhone, he refused to set me up with an account. His district manager, **, who I had to call myself, addressed the issue with that branch, which she manages after four days had passed. **, basically, made up excuses for **, and referred me to a Kahlee (banker) at another branch in Fort Collins. Kahlee tried to discourage me from taking the offer by saying: She didn't think I could keep the minimum balance of 25,000, to keep the offer valid. I have tried to contact Wells Fargo customer service, but I get the runaround.

I've been Banking with Wells Fargo in 2004 that makes it 15 years. I have had a few NSF especially when I write Small Checks and I forget about it normally when the check still pending if the transaction is covered they do not charge nsf. I made a direct deposit from another account to my account to cover a check. They refuse to erase the $35 NSF because they claim that reverse deposit does not count because it's not a direct deposit and if I do the transaction was spending it doesn't count neither. This was never like this in 15 yrs. Considering closing my account and tsking my business somewhere else

I was scammed and made a police report and immediately informed this bank. I was working part time for an industry and was paid in fake checks. Not only did all those checks come back, but the scammers got my actually money also. I called Wells Fargo multiple times to close this account because of the fraud, and to make sure nothing could be pulled or deposited into that account. Each time, I was ASSURED that nothing would post to the account, and if so, it would be returned. Unfortunately before I was scammed, I had already filed my tax return, and it was in the process of being deposited into that same account. I was unable to change the bank information, as the IRS had already accepted the return.

Wells Fargo needs to get a clue about what is modern customer service. Instead of just giving me the scripted responses during my transactions how about you actually listen to what I am saying and responding appropriately. Also gauge your customer. When someone is in a hurry, no they don't want their balance, no they don't want to hear about a new service and yes they know their cash deposit is available immediately (duh it's cash). Today I had to endure another new cashier spiel after waiting for 15 minutes to make a simple cash deposit at drive through.

I have been banking with Wells Fargo for years, and have stood with them through all the terrible problems they have been trying to recover from. Recently, they had a worldwide outage that affected millions with everything from account information to actually using their credit/debit cards. It took days for things to start getting better, and even now, two weeks later, there are still problems that they are denying and trying to put the blame elsewhere.

I have to go to my branch or any other branch. It's the same!? There will be at least 6 teller windows and only 2 tellers working? And a line of customers that runs out the front doors? WHY? Wells Fargo always has enough people greet everyone at the door, and enough people to walk behind the two tellers that are trying to keep up with the long line of agitated customers and I notice BANKERS are off in the corners maybe helping customers? But usually not! WHY? When the line of loyal (up to now) customers is out the door? Can't those greeters, Bankers, and those people that walk back and forth behind the only two tellers that are really working help out, Man the empty windows, DON'T LET US SPEND 15 to 20 min standing in line always!

Wells Fargo did a hard pull on my credit score dated 02/01/19 without me knowing about it and I never applied for any car loan with them. I spoke with their customer service but still they did not do anything about it.

This company is absolutely ridiculous. I called in September 2018 and informed them I would be retiring at the end of the year and asked for the process to get my money in installments. I was told I had to wait until I actually retired. I called back in January 2019 and was told I need to fill out a name change from along with supporting documentation before they could start my 401K request. I was told I had to fill out forms to get the process started. I filled out the forms. Had them notarized and mailed them in. After a couple of weeks I called them and again told them I want my 401K. Again I filled out forms, had them notarized and mailed them in. Today 2-14-19, I received a call from Wells Fargo saying I filled out the wrong forms and will need new forms and have them notarized again before they can process my request. I let him know I am not pleased with their company and how ridiculous it is trying to get "my" money!!

Terrible staff that doesn't listen to the customers' issue and try to help. My friend/ex-husband/father of my children died and I've been paying his Wells mortgage for OUR kids with MY money from MY Wells account - I'm a Wells customer and so was he, I wanted to set up auto pay for me to pay his mortgage with my own money AND deposit $1 or anything of my money into his checking account just to prevent it from closing due to no activity because I do not have time nor want to allocate 5k of my money to hire an attorney BUT I am PAYING all of his bills. It's hard to pay 5k for an attorney to take control of a checking account with under $100, my children's father was on disability and his mother that lived with him stole the little money he had after he died.

I started using Wells Fargo after moving to California as they seemed to have more branches and ATMs in the area where I live. I have multiple premium accounts with them including a mortgage account. My overall impression of this bank is that local branch people were nice and friendly when I first opened accounts and deposit money; as soon as those accounts are open, same people became cold and indifferent.

My rent checks were late being paid thru "bill pay", wasn't their fault however I was misled by them to believe that the checks had cleared. A week later I was charged twice for rent from WF account and money from my savings taken without my knowledge. I was so upset I cried on the phone while this was being explained to me, an hour later the police had shown up at my door because I was so distraught over the matter. WF called them because I was upset. Who has the right to do that. I am leaving Wells Fargo.

We've been with Wells Fargo for over 20 years. They've always had questionable banking practices and horrible customer service. Since the recent nationwide outage, my account haywire due to their error.

Wells Fargo set my business up with First Data Card Service and endorsed them as the best. I was told I could sign up and cancel in 30 days if I did not want it. In 30 day no one came to set it up or help so I told them I wanted to cancel. Wells Fargo said, "It is out of our hands. That it is up to First Data..." I was told I can cancel but was required to make monthly payments for 3 years even if I never used the services... I will never trust Wells Fargo for my business needs.

On 2/7/2019, I drove some 40 miles to San Francisco, specifically to empty and close my safe deposit box at the Wells Fargo Union Trust office on 2 Grant St only to be told that their “computer system was down nationwide”, thus I could not close the box. To make a long story short, after I emptied the box, I wanted to return the two keys to close the box and end its lease because I will never use it again.

More times than not, I am unable to access my account for my auto loan or credit card account. Who works on their IT the three stooges? Wells Fargo will be no more within a few years with all their constant ineptitude and poor service and quality standards. Fix things now, before it's too late. The competition is eating you breakfast, lunch and dinner!

I want to be reimbursed $3.00 for every time I tried to log into my account and was not able to. Currently you owe me $15.00. You charge for using ATM machines. I thought this was only fair. Please respond in a timely manner.

Wells Fargo would not release my mother's 401K for her funeral expenses after she deceased. They told me they had to confirm with Red Lobster that I was a beneficiary at which they did and I was told they did. They told me they would send me a form once they confirm that which I had to fill out in my mother's death certificate in. I also had to send in my social security card image, my phone number, address. I was told they would not have sent me this letter if they did had not confirmed but they will not release the money now saying they didn't confirm it.

The corruption with foreclosed mortgages because of their computer errors and people losing their homes, charging auto insurance when financing a car loan when people already had auto insurance and firing 15,000+ people because management set quotas for erroneous or fake accounts on customers and blamed their people. I could go on and on about this lousy corrupt bank institution. If I didn't have SS auto deposit and 2 smaller auto deposits I would move everything over to a credit union. A bunch of crooks and poor upper management.

Never bank with Wells Fargo. They are the worst bank I have experienced. Their system has been going out continuously since the beginning of February. They can't seem to get it fixed. I can only assume they were hacked since it has been an ongoing situation and there is no evidence that it will be resolved anytime soon. I called this morning because the app and website were down. The automated system isn't even working. Get transferred to a rep. Sit on hold for over 20 min just for some lady to pick up the phone ramble some incoherent speech then said "call back in a few" to check and see if they're back up.

I banked with these guys for about 3 months. I'm doing my taxes and I need it end of year State menteur my very last statement of the year. I called customer service because I couldn't log in and get the information because it's been longer than 3 months. 2 Days later, 17 phone calls and a promise that someone from an executive office is going to call me back because they open the case management to send me a statement. Needless to say I was told to go to a branch even though I explained multiple times I don't live in a state where there's a branch. The closest one is 8 hours away. The lady said, "Well I hate for you to have to make that trip". I hung up on her **. These people are incompetent to the max.

I have had an account with Wells Fargo for years. Also have a Visa with them and I've been totally dissatisfied with their service and overall customer service has been completely unsatisfactory. Also a credit card today currently have paid off because of a ridiculously high interest rate charged over a $125 a month in just interests. If anybody's even considering opening up account through Wells Fargo please think twice. Also come to find out my daughter can't deposit cash into my account. She lives in another state miles away so I thought that would be the most convenient way to have her pay me. I guess cash isn't accepted anymore at Wells Fargo.

If I could put 0 stars I would. This bank is AWFUL. There is no consistency to the answer is the agents and bankers give you when you have a problem. My job gave me a check to put into my account when I first started this bank and they wrote it off as fraud and told me that my job isn’t real and they’re giving me a fake money this that and the third so they then wouldn’t cash the money for me to pay my bills, my rent so on and so on and then they charge me overdraft fees which they cost and now I’m in the negative in my account. They won’t let me pay anything without going to the branch. I have a life to live. I can’t stop at the branch every day. I can’t call every day and frankly I don’t want to because I get so mad because they tell me I have to pay the $200 in overdraft me that they caused.

They charge you a monthly $10 fee if you don’t have $500-$1500 minimum in your account, or make at least 10 debit card purchases. So they charge you for not making enough money, and also charge you for not spending enough money. LOL. I’ll be closing my account very soon.

I simply can't keep my money with Wells Fargo anymore. They have made it so painful and difficult over the last few years. I would rather go through the burden of moving my accounts than trying to make this "relationship" work any longer. Most recently, brokerage services closed my son's ESA account, then double transferred a certain amount to my other son's ESA, all without telling me! When I called, the first representative hung up on me. I called back, had to repeat the entire story, and found out there is no way to resurrect the ESA and that I would need to go through the entire process again. Signatures, Faxes, timelines, etc. They better believe I will not be going through any more processes with them.

I am a Wells Fargo account holder. However, a few nights ago I was trying to withdraw cash with my another bank card (once a month $800) at the Wells Fargo Costa Verde, CA branch. After everything was approved (paid the $5 fee), it told me to collect the card. But the ATM was so weak that It couldn’t push out my card, and the machines started counting down 30s telling me I need to collect my card or else it will eat it... (but my card never came out.) (The ATM was broken.) I waited at the atm for 20 mins trying to see if my card will come back out, it didn’t.

So I go into this branch to open up an account. When I walk in I noticed like 4 personal bankers at their desk some on their phones. I stood there debating whether I had to go up to one of them at their desk. I go to the teller and explain that I’m there to open up an account. She sends me to wait in the waiting area. This lady comes up to me and offers to help. I let her know that I needed to open up an account. She said she would get someone to help me. She walks away and after a minute comes back and says that since it’s 20 mins to closing they can’t help me. She offer me to go to a different branch about 7 miles away from this one and said they could help me there since they close at 7pm. Now I work in customer service and if a business says they close at 6PM they close at 6PM, not 5:40pm.

Trying to open an Everyday checking with this bank. I got denied and offered opportunity checking so I declined it. Got a letter in mail saying I was declined regular checking because of my bankruptcy. Wtf!!!!

I have added Wells Fargo for the past seven years and for the past seven years my banking experience has been a living nightmare. The same constant fee after fee after fee after fee. The newest addition to Wells Fargo’s terrible banking system is I went from $5.04 to -254 without even attempting to make a purchase. My card was locked yet Wells Fargo decided to let every whoever regardless of age right to my money to take it. But wait there’s more. Every single time they allowed my account to overdraft I would get charged another $35. So now I have two emails verifying closure of subscriptions. Before the time 10 different charges from other I don’t know where and about six more overdraft fees if we can’t get this worked out.

I recently opened an account for my daughter, who was going out-of-state to college. I routinely go to the bank to deposit cash for her to access. EVERY TIME I go to the bank, the tellers look me over and inform me that the bank could not accept the cash if I was not on the account. When I tell them I am on the account, they request ID and inform me they have to confirm it before they will accept the CASH. They say for someone who is not on the account, to deposit anything, it would have to be a check?! They informed me that this was new Wells Fargo policy. If that is now the case, then my wife, friend, or other daughter can no longer run to the bank and put cash into the account for me if I am unable to. I can assure you, with this crazy policy, my banking with them will be short lived.

Got approved for $15,000 and used it like we used regular AmEx card to purchase everything. Spend $2K - $4k per month and pay off balance. The 30,000 points offer if you spend $3,000 over 3 months sounded good. However, after making a couple of purchases on Amazon (like we did with regular AmEx) -- went to get gas and card declined. Called WF - spent 45 minutes talking asking for reason and got no real reason other than there was suspected fraud on card. Got it released and used once and ok - then tried to use again and once again declined.

I have been a customer at this bank for almost 10 years and I am past my limit with getting my money taken by them and also dealing with the customer service representatives who have awful attitudes and treat you like you're possibly an inmate banking instead of a customer. I sent a 2 Zelle’s because the first amount told to me was the wrong amount. I was charged twice for Excess Activity Fee. I called the bank and the representative was rude and said it’s the rules. Rules that NO ONE else is aware of and it has to be a new rule if it never happened before. Next incident is when I called them to update my new phone number. I received a text message to a link from Wells Fargo to confirm my information. I clicked on it and it was a link to get and steal my information.

My original account was with US Bank which was purchased by WF. Every month they post my payment incorrectly. I learned the hard way to monitor my account after each payment. I call every month to have them correct their bad posting. They rarely make the correction. When they do it is usually wrong as well. Nobody knows what is going on at that place. I was told by one supervisor that they employee many illegal aliens and that others are of the lowest educational level in order to get the cheapest labor possible.

My husband and I are now losing our home to foreclosure from Wells Fargo. Originally our mortgage was with another bank, bought, sold and eventually ended up with Wells Fargo. My husband and I divorced, I reached out to them immediately for assistance, got nothing. I was able to turn it around myself. Fast forward a few years, my husband and I got back together and he lost his job. Again I reached out. Only options ever given were to divide the payment over three months, totalling $1200 a month! One of my entire paychecks. This rolled on for a few years constantly teetering on foreclosure, it wasn't until we were so far behind were we given the option to modify the loan.

I've been stupid enough to have been banking with Wells Fargo for about 40 years. Today I went to my rewards account to pick up a gift card for a gift. After having difficulty signing on, the site told me I had to update my browser before I could access my account. I did it FOUR times and each time I went back, nothing had updated and it told me for the FOURTH TIME I had to update my browser. This from a company who when you deposit five thousand dollars says you can use 400 dollars within the first twenty four hours but not the rest for two days. Chase doesn't do that. Bank of America doesn't do that. And they have service charges for absolutely everything. I'm going to leave Wells after all this time. Their consumer rating is one and one half stars out of ten. You shouldn't bank here either.

I recently viewed a very good friend of mine attempt to deposit cash into an account of an elderly person she works for. The elderly person was unable to go to the bank personally due to a recent surgery. The teller informed my friend that the bank could not accept the cash. The only for someone not on the account to deposit anything was with a check or money in the amount they wished to deposit to her account. Or the elderly lady had to deposit the cash personally. My friend was informed that this was new Wells Fargo policy. If that is now the case, then my husband or daughter can no longer run to the bank and put cash into my account for me if I am unable to. Without exception, I can see where this poses an immense burden on elderly who cannot always do their personal banking.

After talking to 25 different Wells Fargo employees and no one had the same answer. I have had the displeasure of working with Kevin ** (Regional Manager) and Ivon ** (Kevin's boss). These 2 managers could not possibly know less about company's processes and procedures. After contacting them in hopes of a resolution they ended up saying they don't know the procedures and would find out. It's been over 2 weeks and I have heard nothing back. This company is terrible.

Every time you call Wells Fargo there always two answers. The Bankers are not knowledgeable oversea when answering phone calls. But if you can reach an American you will get the correct answers. I would Not recommend them!

I opened an account with Wells Fargo for our organization in 2016. The banker who handled that told me it was not advisable to deposit a huge amount on the go. He then told me to deposit a small amount and leave the rest with him to be deposited at a later day. I told him the funds were donations from fundraising in churches from individual members. Still he said I needed to put deposit a small amount. I did so. But to date its never been deposited. Wrote to Wells Fargo but no courtesy to respond on such a serious matter. I value and trust all Wells Fargo employees. But one employee is too many. I momore outside country. It's bad. Terrible.

I'm on Wells Fargo's checking/savings plan where every time my checking is debited for an online payment, a dollar goes from checking to savings and this waives the monthly fee. On 1/11/2019, out of the blue, Wells Fargo charged me $5. Now that I think of it, I need to go back through old statements (I rarely look at the savings account) to see if I've been screwed prior to this. Is there an honest local bank in the Houston area???

Accounts had a hold on them in error. For almost 3 months have tried to access my accounts. Every excuse from paralegal made a mistake, accounts have been released, accounts available, funds removed, funds available since October 27th. Spoke to their legal department numerous times, lies, promises, apologies and again cant access my personal funds. Have an attorney involved and more lies and promises. Run from dealing with Wells Fargo. Now they are costing me money.

On the 01/07/19 I rented a car from Enterprise. Every time the gentleman would swipe my card the monies would come off my account the return while giving him a failure error. After 3 to 4 tries I decided to call Wells Fargo, the customer service agent the reason that happened is because they thought it was fraud, she removed it, okay. The transaction finally went through and was posted right away. On my way to Tulsa every time I stop for gas I would check my balance. Around midnight my car rental along with 2 other transactions was not there anymore, weird right. If I don't have monies in my account my transactions would not go through, even if transactions are pending that amount would not be available.

After banking with Wells for almost 10 years, I have had a plethora of issues with fraud, duplicate Bill Pay charges, and poor communication from the bank. The final straw was just today, when they closed my debit card for "misuse" because I had filed my third dispute in the past 3 months for charges made to my account by the bill payment services. I went into the branch as nobody told me the card was shut off after trying to buy gas and the transaction being declined. The customer service team on the phone stated they could not help me but I also had to go to the branch.

This afternoon I went to the Wells Fargo branch of Green Bay to do a wire transfer and the cashier said me to came back tomorrow because there was no ones banker on site. Two years ago I moved my accounts to Wells Fargo because they promise me to be available every time during the working hours but today they didn't respect this. I pay 45 dollars for this "service." How this is possible, what kind of service is this?

A difficult bank to work with when dealing with repayment options for your loans and credit cards. Customer service is a robot and tells me, after I pay them every single month with my low budget income, that it’s unacceptable and asks if I can borrow money from friends and family to pay off my account?! Even after their new commercial saying they want a new start it’s still as bad as it was and I cannot wait to get it paid off and move on and never work with them again. Highly recommend banking local and using a smaller branch because Wells Fargo knows how to put you in a tough position and won’t work with you at all and is sometimes just downright rude.

I have paid these people on a consistent basis via online bill pay as a recurring payment, yet they reported me as late for the past 3 months, causing my credit to tank over 40+ points! Despite knowing the error. I have reached out to them a total of 4 times over the last 3 months, which they acknowledged the error and promised to fix it, yet they reported me as late to the credit bureaus? Are they purposely trying to ruin my credit? I'm in the middle of home purchase and this has stopped all progress due to their negligent or at this point, possible deliberate inaccurate reporting.

Deposited 500 into ATM and got a receipt for 400. It took the act of Congress to get my other 100 back. We have to do this and that, blah, blah, blah. Today I deposited a 125.00 check, verified check amount and was given a receipt for 1.25. Yep one dollar and 25 cents. Went back to the same branch Monday to correct the problem and get this - Wells Fargo says that, "Our ATMs are owned by a separate entity. Fill out this and that blah, blah, blah." No temporary credit is given and they said this will take 10 business days to correct. So basically when you deposit money into a Wells Fargo bank ATM, your money is owned by someone else until they credit your account. When signing up I didn't hear Wells Fargo say... "Thanks for banking with us, and by the way - we don't own our own ATM machines."

I was having trouble integrating Quickbooks with Wells Fargo. I got a technician on the phone in 20 seconds and he talked me through the setup process so well. Awesome fast service. Great bank. Worth doing business with.

This bank didn’t inform me of an old bank account I had with them. They let me open a new account without informing me of my old account and one night they took out every penny I had to my name. I tried to call and explain to them but no one was trying to hear me. Some of the bankers were rude to me. So therefore I will not be banking with them anymore again period.

I have dealt with my fair share of businesses and I can't even remotely explain how dishonest and unethical that Wells Fargo is. I am a small business owner and have never missed a payment with Wells Fargo. I used an interest free card for furniture. I always paid 3x the monthly payment to pay off the entire payment so I was interest free. When I only had 3 payments left I reduced the automatic payment. I couldn't get through to them via phone, so I reached out via email. After no one called me back, I called only to receive an automated message again. I saw they charged me the full amount so when I called to complain and to have it addressed they incorrectly stopped my automatic payments altogether.

Wanted to pay down my escrow so my mortgage would stay the same. Sent the agreement with the check. They cashed the check lost the letter. Resent the next letter. They then reversed my December payment but not to my bank...their acct. Then listed me as late. Finally after numerous calls and emails they finally fixed it. Then I get an email lecturing me on how payments get posted a day or two after I submit it. Are you kidding me. It had nothing to do with me. I make my payments early. Truly horrible customer service. Run from this bank if you can.

I was trying to pay for a car loan and I couldn't make the payment. I couldn't pay online because I didn't know my login info so I tried calling customer service and I called twice and both times the automated system was like "due to high call volumes you might have to wait up to 3 minutes!" So that's no big deal but it turned to 20 minutes! And I was like "ummmmmm do they want their money or not." So I tried again and again and every time I thought I should just wait a little longer and each time NOTHING and NO ONE to answer.

I have had my card locked for failing to file a travel plan but, when I checked in on my account in mid December I found 29 unauthorized charges to my account for over $2000. Multiple calls and all I was told is 1-10 10 days and oh btw so sorry. They said I would be receiving a "detailed" letter explaining everything. The letter took 10 days to receive and explained nothing, gave no apologies for any inconvenience. They did however state that as a courtesy they were going to give me a provisional Credit but did not explain how they arrived at the amount in the first place. Managers were rude and condescending throughout the entire process.

On Christmas Eve Wells Fargo Deceased Customer Account Dept. contacted me regarding my Mother's account. The lady started with her condolences as my Mother had recently passed and when right into asking for my Probate Attorney's contact info. As a side note they have my Attorney's info as he has filed all the paperwork required by the Probate Court and contacted Wells Fargo specifically due to the fact that she has multiple accounts with them.

On 12/21/18 I had sufficient funds to cover two debits. One was $16.00 and the other was $20.00. These came thru on the 12/24/18. On 12/26/18 I had a larger debit transaction come in, however, because of the holiday, I knew that I would be charged $35.00 with my overdraft protection to cover it. However, Wells Fargo decides to run the larger debit through first, then run the two smaller ones through so they can say that I did not have enough in my account and charge me three $35.00 overdraft fees totaling $105.00. I live off of Social Security Disability, and can barely get by each month. This institution Wells Fargo are CROOKS, and there should be laws that stop this kind of abuse against honest consumers. When are we as consumers going to say enough is enough and fight back against crooked companies such as Wells Fargo. I am sick of being taking advantage of by crooked corporations.

I have been making overpayment amounts for my auto loan. I asked for anything over the normal amount to go towards the principal balance. Instead, they took the payments and said they added it to interest and then raised my principal balance almost 300.00. Office of the President says they don't know why it was done that way and apologized for it but at the same time, they refuse to correct it. I have gotten a different story from everyone I have talked to. But basically they will do whatever they want with the money you send them to keep the balance and interest rate up. They do not comply with a customer's request whatsoever.

Beware of Wells Fargo. I paid double payments for two years straight and my car that was totaled by a driver while I was in my house sleeping. I Always made extra payments and my car was due to be paid off in 5 years. However l made twice the payments to get car paid off in 3 years. My insurance company issued me a total loss agreement which will help pay towards my car I owe on. Wells Fargo stated that they wanted the full amount I owe on the car. What about the 15000 dollars already paid towards my car that's now totaled? Wells Fargo took the 4000 dollars I still owe on vehicle and left me the customer with 800 dollars and no car.

I have been banking with Wells Fargo now for 10 years but this month really pissed me off! I was with them when they were Wachovia Bank. Within less than two weeks I had not 1 or 2 but 3 fraudulent charges on my account. My husband and I even closed one account and opened a new but now the third one still happened in the new account so we are both just over it and we have closed our account. How in the world did they claim to put more security on our account but this still happens in a new account as well.

Wells Fargo provides you with information that sounds the loan process and loan repayment and refinancing is piece of cake and they promise you things and then they make mistakes like forget to subtract a "0" from your loan and then they give you 2 loans at a time when it's the only option to agree with them. Again they promise to consolidate the two loans for you and give you no or wrong information about the process. But of course, now when the time comes, you need new application and checks and all their promises are nowhere to be fulfilled! It's just a company with no accountability and full of errors and misinformation!!! Go use Discover or any other bank as my friends never had these kind of problems.

Nobody is prepared for when fraud happens but you expect your bank who professes that it will safe guard you and your account when "these things happen" only to be treated like someone who is burdening them with issues of a scam that rips you and your money off. When it is actual fraud but there are no reassurances at that point and you speak with 8 different people to find some sort of solution. Only to be sure around and given scripted words that hold no weight or importance when you are trying desperately to just get your money back.

On 6/27/2016, my husband deposited some cash and one check to the branch counter at 145 Thomas Gangemi Dr, Jersey City, NJ. The counter staff saved $100 short for him. On 2017, I deposit some cash and one check at the same branch counter, and the staff deposit $100 short at my account. I found it and show her, she claimed she made a mistake and corrected it. Dec 4th 2018, my husband went to another branch at 101 HUDSON St, Jersey City, NJ to withdraw some cash but the counter girl gave him $100 short in the envelope. It make us know that counter staff are not qualified because they either do it on purpose or un-carefully to steal $100 from us each time. We can't trust Wells Fargo counter staff anymore.

It's Christmas season & Wells Fargo cancelled my credit card because someone fraudulently used my card. This is understandable but failing to send out replacement card as twice promised during Holiday season is poor customer service. In talking with Wells Fargo it is obvious they consider a consumer as one of millions and follow-up is not important.

I file a claim against a dept. store, because they refuse to accept return of merchandise with a valid receipt within 30 days of purchase. I was told by Wells Fargo that I would be given an immediate temporary credit, never happened. I called this place at least 4 times, with no positive results. I was hung up on, by a non english speaking idiot. Some of these people are so unprofessional, and has no knowledge about business practices, I think they are reading from a pre-written statement.

I had a Wells Fargo checking account and my teenage son wanted to open one as well. I had to sign as his guardian in order for him to open the account. I entered several fraud claims on my checking account for items I paid for but did not receive. After submitting the claims Wells Fargo granted me a provisional credit and then decided to close my account. My son's teen account was not closed however, Wells Fargo is now reversing the provisional credit entered in my account from my son's account. I never signed for his account to be used as a overdraft protection account. Wells Fargo cannot simply debit one account for something that occurred in another. They must send me a statement for the closed account and hold me responsible for what happened in my account. Not my son. They are debiting credits from him for transactions that never occurred in his account.

I have BOA and Wells Fargo. BOA is for personal, and Wells Fargo for business. For my experience, BOA provides way better smartphone app and online website service. Wells Fargo webpages always showing errors. To order checks, request copies of checks, and sorting my transactions on date-order -- these 3 errors that I experienced for past few weeks.

I have been banking with Wells Fargo for over 15 years both personally and professionally. I have definitely had some issues with this bank over the years but this last one takes the cake. I was convinced to try using their payroll service OptRight back in May 2018. I have been using the same CPA to do my payroll for 8 years with never any issue. So I am kicking myself for ever making the switch in the first place. With the promise of easy and accuracy from WF I decided to give them a try. One of the worst mistakes I have made.

I applied for a $3,000 personal loan (that's the minimum you can request). Upon approval of my application they requested my most recent check stub which I provided and my 2017 W2's which I provided. I work 2 job. One of my jobs is a non-profit. They don't tax me on my checks. I let the loan department know that and they requested my 1099 for the job. So at this point I have provided my recent check stubs for BOTH jobs, my W2's and 1099 for both jobs. They denied my application stating they could not verify my income. I then filed a complaint and a representative was trying to help me get the loan approved. The loan department then asked for my last 2 years of tax returns and my lease agreement showing how much my rent is (what this has to do with my loan? I have no clue).

Wells Fargo sold my personal information (social security number), stole my money (checking account) and and sold it without proper notification or permission to a bank called Flagstar who has a fake account with my money in it under my name. This seems highly illegal??? This was not a mortgage, loan or line of credit that they sold... it was MY money and personal information!

I’ve had my account with Wells Fargo for over 20 years and out in CA for the last 15. Wells Fargo sold my account without notice and without my consent while I was out of town. My husband and I have seven accounts with WF and they only sold MY ONE checking account. I called everyone I could at WF when I got home and saw my balance was -0- and I could not get thru to Flagstar’s customer Service (like thousands of other Flagstar customers). “Devon” the branch manager was rude, short and uncaring. I think he was off the phone in less than 5 minutes. My husband and I are in the process of closing ALL of our accounts at Wells Fargo. We don’t deserve such horrible service nor do we have to take this. Wells Fargo has another black eye— when are they going to learn. I guess they don’t care if they lose customers. Careful Wells Fargo, karma is a **.

I have a 781 credit score. I applied for a card with WF. I lifted one credit freeze for them to do the credit check. They declined me and lied that I had a delinquent account. I spent a lot of time checking into their claim only to find out that there was NO delinquency on the credit report they ran. I talked with an underwriter who asked me to unfreeze my other 2 credit reports, he said he would call me between 9:00-9:30 the next morning to manually go over my reports.

I won't give them any star, they have the worst customer service. I opened a checking account and before opening they didn't tell me anything. When I opened the account then they told me I can't spend more than 2000$ a day or withdraw more 300$ at ATM. It means at one day I am not able to pay my rent and my bills from my own money. The nightmare is when I had my direct deposit and now they not letting me to transfer or wire money not even. I called their banker and they said it's technical issue, the only answer they gave me was they don't know when it will be solved. I am going to close my account as soon as possible as they have the worst customer service I could imagine and they really don't care for their clients. What happen if there is an emergency and I need to transfer money???

If I could give no stars to this horrendous company and department I would! Someone stole my debit card and deposited a fraud check and spent over $9,000 of my money and the whole check they deposited into my account. I called in Wells Fargo to dispute all transactions and file a fraud claim. Of course, Wells Fargo took out the money from my account that was on the check; that was never my money in the first place. They denied my fraud claim insisting it was me who authorized all those transactions and provided me with no evidence as to how they reached that conclusion. It has been going on three months now with no end in sight. DO NOT OPEN AN ACCOUNT WITH THESE PEOPLE!!! They will steal your money and make you pay it all back! They DO NOT support their customers and DO NOT abide by the policies that are set in place to help their customers.

Some good people but horrible bad service, checking in on my account with no good results so tried to close my savings account for nearly an hour on the phone since the local poor service branch has closed and found it was a complete waste of time - Better to drive round trip 1 hr to close account.

Bobby ** refunded all of my money that 3 different people tried to tell me they couldn't give back. They tried to charge me 3 overdraft fees from something being processed on a weekend but they wouldn't process the check I put in on the weekend. He made everything easy and simple and refunded the money right away and treated me with respect.

Charge me overdraft and closed my account over the weekend while I was on a trip and have to get money to get home because my bank card was closed and told me to call them on Monday so they can explain to me why. I’m done with them. They have very poor customer service. I will never trust them with my money. Please read all the reviews before you have any business with them.

I had went to to the Convention Center when they were in KC, MO. I had been approved for a home loan for 73500, and had also taken classes to be eligible for 15k through the Lift program. I wasted so much money on this company. 2500 to be exact and didn't even get a home and they refuse to give me money back. Their order of operations is the worst. If you're going to deny a customer of a loan, you should do that first before you start asking For money. I will never do business with this company any further and I advise you guys do the same. I'm so glad I paid my car loan off in my first year or I'm sure I'd have problems with that as well.

Never ever deposit cash at Wells Fargo drive-through in Loveland CO at The Grant street location. I made an addition error when depositing $2,000 (I had 14, $100 bills and $600 in other cash and was thinking it was only $1800), but the Teller (A) caught the mistake initially and asked me if I wanted the other $200 to go into my DD account. I asked, "what other $200?" She said, "There is $2000, here." I said, "No I think it's only $1800 right?" She paused for a while and said, "oh yeah you're right." Well I wasn't, I just had a lot on my mind and hadn't added my deposit correctly.

There is a reason I pulled $2.5M out of WF, between business and personal. Currently WF has to be the most rigid and inflexible bank I have ever worked with. You guys have gone overboard since you got caught opening accounts and credit cards that no one authorized. Today I tried to close 4 accounts for my grandchildren and simply cannot do this online or on the phone. Since there is no WF branch in the county I live in, I have to drive 100 miles to a branch.

I have banked with Wells Fargo for the last 5 years. Last month I was charged a $35 overdraft fee for a 5.99 subscription that I thought was cancelled. When I called them, I was told that if a charge is under $5 they don't charge overdraft fees. Because this was $5.99 they did and too bad for me. So I asked them to flag my account so that any charges that came through recurring or not they are not to be paid. I was reassured that they did that. This month they did the exact same thing! Twice Charging me $70 in overdraft fees. When I called them again, I was told that there was nothing they could do and it didn’t matter that I tried to have this solved last month.

I do not bank with Wells Fargo. I bank with Chase. But recently I used Zelle quick pay to send money and accidentally send it to someone with a Wells Fargo account. I tried to get the money back as it was an error but Wells Fargo refused to release the funds to Chase that was requesting the reversal. They are thieves and I mean it wasn’t 10 bucks. This mistake cost me $200 dollars. They are scammers!

My father had a Wells Fargo Advisor account for decades. He passed away on 9/9/18. They took $200 annual fee for 2018 out of his account on 9/14/18 after I had notified them of his death. Because some of his account did not have a beneficiary, I had to open an estate at Wells Fargo and was charged $50 processing fee. I use Raymond James for my investments and had to open an estate account there and was not charged a fee to open an account. The advisor stated there was nothing he could do because the fees are part of Wells Fargo, not something he personally charges clients (like a commission). When I moved an beneficiary IRA from Wells Fargo to Raymond James I was charged another $125 processing fee by Wells Fargo, making A TOTAL OF $375 IN FEES ALONE.

I got a credit card from Wells Fargo to buy my now fiancé a ring. I got the bill in a month and got online to set up payments thinking I can do auto pay. I set it up but it told me that auto payments may take 2 to 3 months. I called and asked if I could push my payment date back as all my bills are coming out in the first half of the month. Guess what that’ll take 2 to 3 months. For a bank with a really bad name as they have for screwing people over you would think after being caught that they would do anything and everything to get trust back and be as convenient as possible. They are not. It always feels like they are just trying to get you caught up with a late payment with how everything takes so long to do and how inconvenient they make everything. I would recommend to anyone not to bank or do any business with them. Banks are all trying to get you somehow but Wells Fargo will drive you nuts 2 to 3 months at a time as they do it.

I have paid $120 a year for a business bank account with Wells Fargo for over a couple years now. I make multiple mobile deposits a week and do not endorse my checks. I have never been notified that I need to endorse my checks - I assumed that it is not necessary when making a mobile deposit. All of the sudden my check says it is on hold pending further review but should be available the next day. The next day I receive an alert that my check is actually going to be on hold for 12 days. Naturally I want to know why so I send a secure message. They tell me via email that it is on hold because it isn't endorsed. So I call and get transferred around for over an hour and then hung up on. They tell me that it is on hold but the hold may be release upon further review.

Wells Fargo is keeping estate money from almost 80 year old mother who is on as beneficiary and husband passed away years ago. Wells keeps adding hoops for our mother to jump through to get her 17k that is hers. She is in another state and it's hard for her to get around but they are making it so difficult for her to get her 17k. Their records show her husband as deceased and her as the beneficiary but they continue to demand things from her that she can't possibly obtain on her own. She could really use that money as the rent on her apt just went up and she's living on social security. They have been awful to deal with. Their response to all of this was, "This is just the way we do business." Just horrible.

Wells Fargo increased my credit card limit on August and closed on November without any explanations. I called and spoke with 6 different department and no one was able to give me a clear answer. The only answer I got was that they have the right to close it and will not share why. I have banked with them over 17 years. Never had a late payment with credit score of 820. I read their customer agreement and I did not read anything that could of caused for them to close my account. I have a home mortgage, checking and saving accounts with them. This will probably mess up my credit score and I will not be happy. I am leaving them and taking my money somewhere else. THEY ARE THE BIGGEST SCAMMERS EVER.

About four years ago I was on state disability after breaking my leg. My disability was paid to me via a Bank of America debit card. I received a payment of $387.00. I withdrew $380.00, got a receipt for my withdrawal and immediately went and deposited the $380.00 in my Wells Fargo checking account, and got a receipt for the deposit. Six weeks later, I got a letter in the mail from Wells Fargo saying the deposit was only $220.00, and they were deducting $160.00 from my account. I received the letter 17 days after the actual deduction, resulting in a $35.00 overdraft fee.

On 5/24/2018, I applied for a WF Cash Wise Credit Card... credit score: 800... was approved the next day... the company offers a $200 Bonus Reward if you spend $1000 within three months of receiving the card. Initial card was NEVER RECEIVED... contacted WF on 6/5/2018 and reported it lost/stolen. They “supposedly” issued a new card that same day... received the card on 6/18/2018, but didn’t activate it until 7/18/2018. $1000 threshold was attained on 9/18/2018; within the three month period... but when I tried to collect the $200, the bank refused to issue the money, stating that I was BEYOND the three month period; apparently “the clock” begins when they MAIL the card... but the bigger question is... how can I begin making charges if I DON’T HAVE THE ACTUAL CARD? Clearly, Wells Fargo is just trying to lure you into their business without delivering on their agreements to the customer.

My story with Wells Fargo personal loan: my credit score 825. My wife credit score 750. We have no debts! Our annual income over 200k. I am with Wells Fargo for 15 years, my wife for 7 years... We decided to remodel our house and need $40,000. We were 100% sure Wells Fargo will approve us for personal loan, as we have excellent credit score, no debts and high income. And guess what? They didn’t approve us!!! So, when you need support and some help you can’t rely on your bank??? Thats sucks!

Never do business with Wells Fargo! They have a habit of slipping in $35 overdraft charges even when the balance is in the positive. When you call to have it reversed, they first only offer an $8 credit, then, they will claim they removed it but it is still missing from your account. They have been doing this to me for the last 6 months, and I am done with them.

I was doing an IRA institution-to-institution transfer at Palm City Branch #10892. Provided banker with ALL info...name of bank, address, phone, etc. Was very specific. Even showed them rate other bank was paying and they AGREED they would do the same transaction. Check was issued “IRA rollover to...Bank”. Paperwork was incorrect. Banker blew me off by saying, “IRS can look at the check and see that it’s OK”. I insisted paperwork be corrected then and there. She stated “Account was now closed” and she couldn’t “do anything about it.” I asked to see Branch’s Mgr.- **, he wasn’t in.

I had a Wells Fargo account that I open up in Montana. I do travel nursing and my job had me in Nebraska. I set my account up with cardless ATM and not knowing or having knowledge someone tried to cash a counterfeit check against my account. I found out only because I happened to log in online and saw this notification that my account would be closed on 11/15/18. I called. The person in loss prevention was VERY NASTY AND RUDE, treated as if I was the criminal and the one who tried to do the fraud.

I have a personal checking & savings account here. Been with them for over 11 years but in the process of transferring my accounts somewhere else. Very unhappy with this bank. They've stolen money from my accts. They make stuff up when you call in about it. They make things appear and reappear so you think you have more in your account than you actually do. I keep a very close eye on my accounts, check multiple times a day because of fraudulent charges. I transfer money immediately if I need to, but it seems there is something more going on behind the scenes. This bank has just lost a customer.

We have been a Wells Fargo Account holder since 2001. We recently needed to freeze and close an account due to questionable activity. It took a ~2 hrs at a branch office, 1 hour in the phone with executive team to achieve - at least so we thought. We come to learn the Account was neither frozen or closed and additional unwanted charges have hit our account - this is worst experience I’ve ever had with a bank. If you are considering WF, runaway. If you are a WF customer, I suggest you leave quickly & find a bank that actually cares and knows what they are doing. There are some good banks out there - check with Consumer Reports. Thanks!

I have been getting access code request frequently. This is a big issue for me, because I travel abroad often. Which means I do not have time to be calling customer service. The online service is extremely underwhelming, as is the whole Wells Fargo banking system in general. I’m thinking either a credit union or Bank of America, very soon.

Wells Fargo's security has to be the worst Bank security I have ever encountered. We kept getting random withdrawals that we never made. This happened to us three different times with large amounts of money. We also have replaced our debit card three different times. Obviously security is the main priority for a bank which in my experience with Wells Fargo, they do not follow that priority as well as they should.

I took out a student loan from Wells Fargo to attend nursing school. Before my loan was in repayment and I received a letter stating what my payment would be I called to notify them I could not afford the payment and to try to arrange something more affordable. They told me everything to apply for and denied me everything. Fast forward almost 3 years and I have tried to reconsolidate twice, applied to pay by income 3 time and they continue to deny me telling me in the exact words "you can afford it." They tell me they don't take any of my other debt into consideration then in their threatening/harassing letters it states they do take it into consideration. They contradict themselves and do nothing to help.

20 plus year customer here. Recently received an email from Wells Fargo advising me that they were replacing my debit card with a new one as a matter of routine caution. Also was given a list of auto pay accounts I had set up and was advised by Wells Fargo to update the debit card info with each merchant that I wanted to continue auto pay with as once my new card was active they would no longer honor the old card.

I bought a property from Wells Fargo that was located in Zephryhills Fl. To buy this I had to, go along with the title company they use Boston National Title. Boston Title miscalculated the pro ration of taxes. They credited me with $1202. I closed this nightmare on Oct 12 2018, my tax bill arrived 2 days ago for $1716, contacted the title company. They said they could do nothing and Wells Fargo would not also. So beware dealing with Wells Fargo in buying any property they own and especially watch out for Boston Title. Looks like they are in bed together.

End of 2017 due to a full on series of misfortunes leading to severe hardship, I was unable to continue to pay the mortgage I had on a property in VA. Right from the start I was completely honest with the Bank. My home was not in the best of conditions, and early in 2018 my house was placed for sale for what the Bank considered to be Fair Market Value this being way above its actual worth according to two Realtors who had looked at it, one of which was working with the Bank. It is now November of 2018, many months passed with little to no co-operation from the Bank, in fact whilst my case was held within the Short Sale Department one of the associates (of which I had many) told me I had been very badly treated.

Applied for a Home Equity loan in Oct. 2018, after filling out application and fax all my personal information to them twice. Same forms. Different days. I have a 830 credit score, own and paid off 2 houses and have a mortgage on another that my girlfriend and I own together. She makes the payments, The house is worth about 300,000 and We owe 90000. Wells Fargo denied me a home equity loan because I don't have enough income. I am retired and get about 3300 a month, a car payment is my only payment. So at this point I am very disappointed in Wells Fargo.

Overdraft protection is a complete scam. Wells Fargo is unethically forcing this "service" on their customers - which requires they pay $35 every time they overdraft. There is no way to turn this "service" off, and you will be lucky if you get HALF of ONE fee back. It is not about helping consumers what-so-ever. They won't hesitate to decline you when you swipe your card, but they let reoccurring payments go thru every time. It is 100% about taking money from people. Two small reoccurring payments ($70 overdraft fee in one day) just cost me 10% of my paycheck. Wells Fargo, and any other bank forcing this immoral service on their consumers should be fined and charged with wire fraud. I am so done with this deceitful bank.

My card was lost, the finder used my card to make purchases not authorized by me. WF included a payment I did not report as fraudulent; that payment was not paid to my creditor; my credit card was suspended, causing a hardship for me as I am trying to repair my home after Hurricane Florence, this was WF error & they admitted that. My account was credited, debited and debited. I spoke to a banker over the phone and in person. Very confusing, nothing but highway robbery & poor customer service.

I had a business with a credit card account. The business went under. I made payments for a while but ran out of money. After a while they called me and offered a settlement. We agreed to terms and I paid half that day. I made the second payment on time. The day the last payment was due I called them and explained that I needed a few more days for the last payment. The rep said that was fine. I called a couple of days later ready to make the last payment of $150. The rep then informed me that because the last payment was late that they would not honor the agreement and that I now owed the full balance.

I have been a member for 10 months. Have had multiple issues with mobile/text banking. Plus why does your company offer OD Rewind if you don't cover the items when I need you to? This was supposed to be a pilot account in an effort to win my commercial account. It doesn't look like that will be happening any time soon.

I had a checking account opened with Wells Fargo for almost 4 months. I rarely used the account and paid the $10 monthly fee. I made minor deposits throughout the months and did not overdraft the account. On 10/30 I deposited a check for $3900 at the teller and they told me $400 would be available immediately. The remaining balance would be available on 10/31. I noticed only $300 was available so I thought nothing of it. The money was never released on 10/31. On 11/01 Wells Fargo put a hold on the check and took back the available funds. I called them on 11/01 for an explanation and a rep told me that the issuing bank Liberty Savings Credit Union (LSCU) called Wells Fargo and told them to put a hold on the check because of fraudulent activity was detected with LSCU account. I called LSCU and they told me that they did not call Wells Fargo.

I have a personal account, I have a business account, I have a safe deposit box, I have a business credit card account, for the last 15 years. I have not found any major issues with my accounts. I am their happy quiet customer. Their customer is as good as any other bank if not better. They charge for stuff just as much as other banks.

My dad put money in my account so I can get food for my children. The bank won't let me access the money until the next business day instead of giving me the money when it is put in. The manager and teller Carlos were both rude and disrespectful. The manager who would not tell me her name outright insulted me by saying I should make my children go to bed without dinner.