Wells Fargo Reviews

Went to Wells Fargo to deposit money in a friends account so they could go Xmas shopping for their 2 young girls. I tried to deposit cash and the bank said they do not accept cash from a none bank customer. What a stupid rule, of course I would never become a Wells Fargo customer because there is always a long line.

If I only have 5.00 in my account and I go to purchase something for 5.01 my card is declined which is cool cause it's not in there! Although you let some hack job make a atnt payment that I did not authorize for 198.00 pull it off my card even though there was only 35.00 in the account! This was not done through a routing with an account number a.k.a. electronic check, they pulled it straight off my debit card!!! When I asked how that could happen the lady told me it's at the banks discretion! They also made it a reoccurring transaction!! So my question is how does a bank decline the same card if you go 1 cent over but lets someone in Dallas Texas pay their phone bill with it for 198.00 with only 35.00 in there!!! It's at my discretion that I am going to be changing banks very soon and like y'all told me I have to deal with being overdrawn near Christmas for 7 to 10 business days.

Dear Wells Fargo. I made a charge on Friday night. The charge went thru without an issue. On Saturday without notifying me till 1:30 in the afternoon you overturn the charge. I approved the charge via text but rather than you releasing the funds to the party, I was notified that I have to have that party put the charge through again. If this had happened when I made the charge on Friday 15 hours earlier I would have had no issue but now I have no idea how to get the money to the recipient. It was a fundraiser event for a friend.

I have since 2011 with Wells Fargo and on this last 2 years they have become really bad. For one overdraft they charge me 35 for each the transactions that I did before. I call and they told me that I dont qualify to get a refund. I WASNT ASKING FOR A FAVOR. I WAS ASKING FOR MY MONEY BACK THAT THEY TOOK FROM MY BANK ACCOUNT.

WF, at the last minute, got another appraisal which was 25% lower than the two we had done. They wanted us to reduce our selling price which would lower their risk. So the sale didn’t go through and my contingent sale fell through, causing loss of $10K in earnest money and another $7K in lawyer fees. They also played bait and switch twice. Promising a 100% financed deal then at the eleventh hour said they needed a 20% carry back loan. I will NEVER deal with Wells Fargo again!

Wells Fargo defrauded me out of thousands of dollars by forcing an incredibly expensive insurance policy on a vehicle that I financed through them. Once the smoke cleared they ended having to pay millions back to the customers who were defrauded by these crooks. A check that should’ve gone to me was made payable to my trustee. The trustee advised these scammers that they could not accept the payment bc it was not ordered by the COURT to withhold a payment that lawfully should’ve been payable to me. I’ve called several times to deal with this matter to no avail. Currently on the phone with them now! I WANT WHAT RIGHTFULLY DUE TO ME! Btw they’ve also violated my BK protection rights. So tired of these scammers. I will get what mine and they will pay me for the time it took on hold/writing this review. SIGNED: STOP PLAYING W/ MY CHECK.

I have had Wells Fargo twice now and both times I have refinanced with another lender because of the hassle of using their website. If you mail in a check or pay over the phone Wells Fargo will be fine. Their website is the worst piece of garbage I have ever seen. Hopefully they will integrate with the bank app and website but until then stay away.

I talked to customer service about the saving overdraft charge and the tax. They explained or at least tried to explain what it was for. I asked since now my account was in the negative will I get an overdraft charge? Was told no, when checked my account I had two fees. Called customer service again and the person said I get my fees back if I opt out of overdraft protection. I told her I didn’t want to do that. I wanted to know why I was charged when told I wasn’t going to be. She said could not tell me why I was told that.

I am a recently retired Senior Citizen. I rolled over my 401k to an incorrect account at Wells Fargo Bank. Wells Fargo won't talk to me so I hired an attorney and they aren't responding to him either. I need my 401k funds for a multitude of reasons, not the least of which being cancer treatment for my daughter. If a deposit went into my account that wasn't mine I'd need to give it back - Wells Fargo needs to help me obtain my 401k funds and respond to my attorney. Very poor optics -- just WRONG!

Wells Fargo SUCKS. Dishonest fraud. They say you are pre-approved and give reservations number. You go online, give them your personal information, let them do a hard pull of your credit. And then refuse you credit. Never Trust Wells Fargo.

Go on to make a payment. See $.80 charge for interest on cash advance. Scroll down see 2 other charges. Call the bank and they will give me back $.80 interest & $10.00 fee for cash advance. I however can’t get the money from the cash advance. She said she seen it was deposited into my checking. I asked her to point it out. When she couldn’t find it she then told me she never said that. Now they have to investigate. The first person on the phone said it was a BANK ERROR. If I made an error to the bank they would want the money the second it happened and now I have to wait 10 business days. I think they should have to compensate me some type of money. This is not the first Bank Error with Wells Fargo. But it will be the last. Moving on to a new bank. EVERYONE PLEASE CHECK YOUR CREDIT STATEMENTS VERY CAREFULLY. Just another crooked way for them to make even more money.

I open the checking and savings in August of this year based on a $650 promotion. I received the 400 not 650 due to a financial specialist error. A savings account has 0% interest earned on it and they wanted me to add 15,000 to this account. There were so many rules and regulations between the checking and savings to get the promotion it was very confusing. When I came back to do my cashier check for the deposit I asked the teller a manager and the financial specialist, "Do I put this money in the savings or checking they said checking." Now I dont get my $??? Craziness. I'm closing my account as soon as my direct deposit is redirected!

I have been a Wells Fargo member for maybe too long. I have a checking and saving account and for some reason Wells Fargo can charge 12.50 and sales tax for transferring my money from my saving to checking to cover a bill. When asked why was told by customer service that if they transfer the money there is a charge that I should do it instead, I asked them how I would know if I know there was money in the account to cover. Got no answer for that, now my account is overdrafted because of the fees and the bill I was trying to get paid will become a 35.00 overdraft fee. I do not know about anyone else but I cannot watch my account 24/7 to keep from getting the fees Wells Fargo seems to like adding at will. Would love to change banks soon so if anyone has a recommendation please let me know. ** Dawn **.

I live in Ocala, Florida and three weeks ago fraudulent activity in the amount of $300 happened on my account. I changed account numbers, user name, passwords and even added a verbal password to my account. I contacted all entities in regards to auto withdrawals to pay bills. They repaid my money into my account. One week ago it happened not once but 3 times for $300 each. I made another claim and I was denied. They are to protect our money and people are still able to take money out of your company. After being with bank for several years I am going to tell do not bank with them. You're going to lose your money and if you decide to bank with them GOOD LUCK LOSER because that is what you will become.

On 08/16/2019, I filed a claim for the amount of $14.95. On 08/28/2019 they credited my account with the sum of $1,251.54. I called WF, spoke with a female agent, informed her that they credited me with the wrong amount. The agent said, it was for the claim that I filed. I told her that I disputed $14.95 and not $1,251.54. She insisted that it was for the claim that I filed. I then asked her to please confirm what company or entity I filed the claim against, but she said she didn't have that information. I told her that this money does not belong to me and has to be reversed. She said "Ma'm, that's your money."

I tried to pay a bill online through another merchant. The website continuously give me an error message. When I looked at my bank statement, the monies was actually coming out. I disputed with Wells Fargo and the stated "my money would post back to my account within three days if the merchant didn't request the money." On the third day, I called and spoke with the representative explaining that the merchant wanted a fax number to send over a form to release the hold. I was advised by the Wells Fargo agent that they didn't have a fax machine for the merchant to send over such documents. I was also advised that I needed to open a case, in which I did on 12/3/2019.

Just got off the phone with customer service. Apparently I have a limit to my withdraw with their everyday basic checking account. I have great credit and no delinquency but I have a limit. They say I have a limit and will need to go to the branch to make that withdraw.... They have limited banks and they open 9-5pm. How am I suppose to get enough money to cover my rent if my withdraw limit is 300 for atm and I have several thousands in my account.

In the last few weeks they have withheld the ability to transfer money from my account to my wife. She was in another state and I needed to send her money. Wells Fargo refused top release the money from my account because I have only been a customer for less than 4 months. They said I needed to build a RELAtionship with them before I can do transaction where I'm sending money from my account to an outside account. Today I used Apple Pay to send someone some money and they said that Wells blocked the transaction.

This company really is the worst. Their fraud department is laughable. Their flags never go up when people are stealing from my account or using my debit card for their Uber rides, but any time I try to make a large purchase - this time it was $200 - they decline my card and expect me to stand in line and call them to make sure I'm the one spending my money. It seems like Wells Fargo wants to have my card declined whenever they think I'm spending beyond my means, which isn't for them to decide. It's Christmas time. Is a $200 purchase really that outrageous? Will be changing banks as this is the third time this has happened.

Yesterday I deposited a refund tax check from the state of Alabama for $535.25 into my checking account at the drive-thru window. Later when I looked at the receipt, only $400 had been deposited, and $136.25 had been withheld to be deposited the next day. I went back into the bank and asked for the full amount to be deposited. After much discussion and comments by me about the $1 billion in fines given to Wells Fargo on Friday ($4 billion since 2016, and the $1 billion for auto lending & mortgage "bad acts" the highest fine ever for the Trump administration!), they refused to deposit it.

Out of 5 calls I got hung up on 3x. Not miss connection. Hung up on because they did not like the fact I would not give them all my personal info over the phone. That's great customer service. Wrote the contact the board of director email service 3x. Never heard back about my complaint but did get a phone call about a survey I did not take about customer service. Actually wrote all of the board of directors 2x and still did not hear back. They care more about a survey than they do the customer. 40+ years with the same account and I get treated like **.

I sent a payment on 11/15/19 and it posted on 12/2/19, so a late fee of $38 was charged. It doesn't take 13 business days to post a payment. I have an excellent payment history with Wells Fargo and they refused to credit. I will cancel all my accounts and move my investment account. What poor customer service they practice.

I decided that I would bank with Wells Fargo and I must say, it has been a horrible experience! I’m in shock at how poorly they are allowed to treat customers. I completed Online application for a checking account. I received a call from a banker to set up an appointment which was very aggressive. When I was late she called three times. I told her from the beginning I didn’t have much time and she insisted on setting up the account. So she puts me through the whole process and then tells me that she can’t deposit my check before the holiday because it was post dated for a few days later. I understand That the check was dated later but why would you waste my time setting up the account when you had the check in front of you the whole time?

I got a Bob's Furniture credit card from Wells Fargo thinking I can just pay it off like I was told by customer support when I get the money. I transferred all the money that I owed them to pay off the amount but come to find out the charges that are charged take 30 days to process. So there is a credit to my account of 9000 and nothing happens with that money until after 30 days. I tried to have some money transferred back to my account because I got overcharged but I’m not allowed to touch my money that in the account til 30 days from now.

Wells Fargo is taking me to court over an overdraft fee that I left unpaid from over 10 years ago. Before 2009 I had an account with Wells Fargo. I had just gotten a new job, and was getting paid and decided to take $20 out of my account the same day that the paycheck was getting deposited. I checked to make sure that the balance was there, and later discovered that transaction caused an overdraft fee. I called to dispute the over draft fee, but after speaking to a manager I was told that I shouldn't have been spending Wells Fargo's money. I refused to do any more business with Wells Fargo after that. Today, I woke up to a phone call from the Falcon Group who are acting on behalf of Wells Fargo. I was told that Wells Fargo is now suing me for the amount of $1,400 but are willing to settle out of court for roughly $300. I decided to let them take me to court.

I tried to organize urgent international online transfers through WF. I found them to be confusing, slow, more expensive and much more difficult to track compared to another service I tried as a backup. I received 4 different time frames for delivery. One quoted 2-5 days. Additionally there is a daily limit that ends up adding expense and delaying the process as I had to space out the deliveries. Every one of the 4 transfers is at the 5 day end of the spectrum. Customer service mis-transfered me several times. They do not listen to the questions being asked; just parrot back stock answers. I get great service at my local branch but dealing with any corporate WF processes is a pain. There are faster, cheaper, more responsive ways to transfer money and WF is too big to care.

I would give zero stars if I could for this institution. Wells Fargo lies and gives no value to their long-term customers nor their business customers. I've been a Wells Fargo personal account and business customer for over 30 years with multiple accounts including mortgages all in good standing. Recently Wells Fargo closed my business credit card that we use for vendors with absolutely no warning or notice. We had this specific account for ~5 1/2 years with zero late payments and excellent credit rating. Recently we decided to pay the account in-full because of a huge payday for the business, and without any warning they shut the account down.

I decided to open a new checking account and for whatever reason I chose Wells Fargo. Big mistake on my part. My card has been declined almost every day since opening my account and I have sufficient funds to cover my everyday spending. I was denied an ATM withdrawal after I called in to notify them and increase my limit due to a family emergency that would require me to do so. I don’t drive and on the day I was trying to use my card and withdraw money I went to 3 different ATM’s using an Uber only to be told no at every ATM. It’s infuriating that I paid for 3 rides only to be declined at the next stop.

I have been a business client for 10+ years and recently deposited a check from a regular client for an amount that was not unusual. For no reason they put the funds on hold for 10+ days causing me to have to cover my payroll and bills with their other products. I called and they pointed me to the branch. The branch could do nothing for me. This is immoral and ties the hands of small business owners and should be illegal. I am moving all my accounts.

It recently came to my attention that fake accounts were opened in my name. It took 12 people to resolve a simple a simple issue and over an hour just to get access to my account. Never again. Stay away.

I would never bank with Wells Fargo again. I have a mortgage with Wells Fargo as well as a credit card. Also, I have a Wells Fargo in the building of my job. This is why when I received an offer to open a checking account with them and receive $400, I thought it was a great time to try them out. The promotion stated that I needed to have direct deposits totaling $3,000/month for 3 consecutive months within the first 150 days of account opening. I received the offer in May and opened the account and changed the direct deposit with my employer. Unfortunately, my employer requires a prenote (meaning the direct deposit change will not become effective until after an entire payroll cycle has been processed).

I am making auto pay from my bank to Wells Fargo. I had never been late. One time for some reason, my bank skip a payment. I called and the lady said since I had never been late, as courtesy, she would waive the late fee and interest fee. She ended up only waived the late fee. I called again, Wells Fargo refused to waive the interest fee even though I already paid 7k to close off my loan. Very disappointed! I would never have any business with Wells Fargo again.

We worked for several months putting together a deal. We invested a lot of time plus attorney's fees. We got the loan documents a day before signing and saw that they did not reflect the deal we had negotiated, and I don't mean they were a little different. The document basically gave the bank complete authority to change the loan in any way they wanted to. They then lied to us about what the documents said, which wasn't cool.

I made a payment on a loan and kicked it back stating that I did not have an account with them. I made my payment on the secure web portal. They took payments on my account for the last 8 months on the portal without any problems. I get the statement today with a late fee. I called them to have the fee removed and I get that they cannot talk to me since I am not the primary account holder. They will take your money, add fees for no reason. Stay far away from this bank.

They advertise the “rewind “ feature. If you acquire insufficient funds fees the day prior to a direct deposit by 9 a.m they will refund the fees. Well unfortunately with a job change I acquired a few fees a few different times. Anyway, they say the account was negative 2 days prior but the nsf fees hit the day before my direct deposit. The rewind feature says it will refund the fees but the rep says I would of had to have a deposit by 9 p.m. the days the fees hit. That is NOT what rewind is!! That is NOT what it states!! That is very misleading and false advertising. I can’t wait till I can get all my money together so I can bank elsewhere. We have been a very long time customer. They just take your money left and right and try to justify. I have a list of issues with this bank but this is the most recent one. Those fees refunded would be such a help! Thieves.

Today 11/21/19 I went to WF bank at 1701 N. Harrison Ave Cary, NC 27513 to deposit a big amount check. Teller ** helped me to deposit. She told me about 5K will be available by 11/25 and rest will be available by 12/3. I asked her the reason for such long hold times. She was trying to explain and a personal banker ** came and stood next to me. He told me they would give back my check and I could leave. I told him that was not the answer to my question on long hold times and it was very rude for him to say so. He said "yes". I am totally upset and disgusted to receive such poor customer service. In addition to the bad reputation the bank has, this is a clear sign to find a better bank.

Very rude and unprofessional. I was told I would be receiving a call back about a complaint and never did they will take money out your account without you knowing and takes their time giving it back. I would not bank with them. I told them I would be banking with someone else and they told me they didn’t care.

I'm going to make this short because it's a huge fiasco. Simply, Wells Fargo allowed a fraudulent transaction happen in our business account. Not your normal online loss, or stealing a card kind of fraud. No. This institution allowed someone with a fake ID with my husband's name on it from a different state (NJ) walk out of one of their branches in North Carolina, with almost 10,000 dollars!!!

I have now requested my third replacement debit card! The initial card went to an address I moved from when I specifically took my time and sat in the Florence, SC branch to change the address and request a new card. Temporary card expires and welp no debit card. Now after waiting 3 weeks no card still and if I talk to another SCRIPTED employee, I’ll scream!!! Closing account, my mattress is a much better option!

For three days I have tried o contact Wells Fargo to schedule travel to make sure I will be able to use my visa. The internet site does not have Colombia listed so I was instructed to call 1800-869 3557. After calling for three days multi times each day. They requested account numbers. After few minutes. "Your was interrupted. Sorry for the inconvenience. Please try later." I have tried other numbers which resulted with the same runaround. I am exhausted from this bs. When I return to the states all accounts will be closed. Terry **

I needed a check in account for my direct deposit. I opened wells Fargo checking and in the site there was 400 dollar promotion going on. I had to reduce my tax saving deductions to add to 3000 dollar of direct deposit every month. But suddenly my account got closed without any notice. And due to account closure they denied the bonus also. Even though I met all the conditions for the promotion. Also they opened a complaint and made me wait for 2 months and came back with the same answer. It’s just fake promotion and fraudulent bank, I have ever banked with.

I have been banking with WF for 8 years now. They lock my debit card 5-7 times a month. Also, you MUST talk to a rep on the phone or in store to get it unlocked because even though the automated helper says your card is now unlocked, it's really not. I always use my personal desktop attached to an ethernet cord to access my online account, but I always need to go through security steps to access my statements!? If you want to have to jump through hoops to use your debit card and access your statements, this bank is your you!

I went to Wells Fargo to try to get a Secure Card because I am not a permanent resident. When the bank began the process she saw that my data was incorrect and began to tidy up, but she forced me to sign a document that I did not want since I had been watching another gift before. I realized that they made a big mistake on their account. They opened a ** for me as if I was resident and I am non-resident, because I work here only in the seasons. How is bank opens an account for you to consult your documents? Not really knowing if you're American or not? I felt injured, and I don't trust them anymore, because they can very well use all my data to do whatever they want since they don't need documents to prove anything. I am very upset about the situation and intend to change banks soon, because they are not reliable. PGA Boulevard (Gardens Mall) Palm Beach Gardens agency.

As an employee working at a title company, I deal with Wells Fargo on many transactions. They do not care about your personal information, running up expenses wrapped up in your loan package, are NEVER on time to deliver a closing package, always blame the title company for royal screwing up their clients' loans, and they are an ethics disaster. Would never do business with them. FIND A CREDIT UNION.

My daughter worked for this bank. They are unfair and unethical. Her branch managers were great but as a company in a whole employees were treated awful. The branch my daughter worked at for 5 years closed. Instead of the bank just placing the 6 employees positions at other branches if they wanted to move to another branch. The Human Resources made them apply for jobs st other branches. Even if it was a lateral move. The employees were told they would get severance packages if they chose to leave. They were told 3 or more months ahead of time of the branch closing. My daughter took a different job. The new company hiring her said they would wait for her branch to close before she started so not to leave her branch short handed. She was to begin September 23rd 2019 with her branch closing Sept. 18th.

BEWARE of FALSE ADVERTISING by WELLS FARGO. In March 2019, unclear about the wording of the offers which stated a "cumulative monthly total" for the direct deposit, I called customer service AND visited a branch location to clarify, providing my planned monthly deposit and the 3 month cumulative total. I was advised in both cases that my amount was correct and therefore set up my account accordingly. I continued to deposit this amount for the required period only to learn at the end of the period that I did not qualify because the "cumulative" amount was actually supposed to be an "each month" amount.

I am currently financing my car loan with Wells Fargo Auto, and it has been a pain to have to call customer service to make extra payments. Wells Fargo Auto does not have an online request for making extra payment towards principle, unless you opt for autopay (ALP), or it could ONLY be requested through customer service with a phone representative.

My wife and I went to the Westshore branch to open an account. We were fortunate to be assisted by Personal Banker Alexandra **. I have never experienced such friendly, knowledgeable and efficient service. I can see why she came highly recommended. With employees like this Wells Fargo will go from strength to strength. Thank you very much for assisting me and my family. Looking forward to many happy years banking with you.

Since we have switched to Wells Fargo 5 years ago we have counted all the extra ** charges and the absolute crap customer service. It really is disturbing that your company treats people the way that they do and when you really need help with fraud charges they say, "Oh that's not good but nothing we can do." All those charges your company gives out and you still can't help out the real people in a crisis. But when all banks end up closing because of the broken trust from the people then I guess that's when it will finally hurt your company pocket. The ** part is I'm stuck and have to use a bank because our society has gone from a cashless society to a charge society and look our debt is through the roof as a country. I'm tired of your ** atm fees and your ** customer service. 1 star because like everything else in our world we have to minimally give you a participation trophy. Should be 0 stars cause your crap service.

My car dealer set me up with a auto loan thru Wells Fargo. But, last month my truck was totaled in a wreck. The insurance sent the money to Wells Fargo to pay off my loan over 3 weeks ago. Wells Fargo has still not delivered the title to me per the instructions that they were given with the payoff check. In fact, it took them over 2 weeks to process the check, and finally, last Monday they sent the Title to the wrong place, even though they had received 5 phone calls and 1 written instruction on where to send the title.

I was refunded money to my account. They straight up lost my money and refused to do anything about it. I went to this bank because my mom had them for 26 years and now she's even leaving them because how I was treated there. I was lied to by 2 of their staff and the others were plain rude

I recently went to Wells Fargo for medallion stamp which was required to transfer some assets. The individual helping me I had an issue explaining her steps and procedures. Overall it was an attitude. Putting that aside we managed to get through the process. My real issue is it at the end she made photocopies of my paperwork. I thought she was scanning the documentation so that they would be attached To my online file. I could not believe my eyes. I said, "Why would you be keeping copies of my individual stock, Brokerages accounts, Social Security numbers etc. and hard Print. Where do you keep them?" She said, "All in our safe."

I have multiple student loans with Wells Fargo and decided to accelerate pay off by adding an additional automatic principal payment each month. I spent quite a bit of time trying to do this on their website and eventually called customer service, who explained "that is not supported". Strange - but I eventually figured out why. The rep directed me to go through my bank and add an automatic bill payment. Okay - I did, and the monthly additional payment began to occur. After a few months I noticed my principal wasn't coming down, so I checked the payment history; thank God I did, because Wells Fargo was taking the bulk of my extra payment and applying it to INTEREST, not PRINICPAL.

Camillo ** a cust serv rep in Tampa, convinced me over a 2.5 hour period to try this work at home scheme. We went over this ad over & he pushed and pushed, fraud resulted, WF refuses to make it right.

I have been banking with this bank for more than 18 years and have my retirement accounts and savings for my children. After saving for my daughter's college fund, now I am ready to take money out and have been trying to take the money out for the last 2 months with no way to take it out. First, they told me that I do not have an application for my daughter's account which I have been saving for all these years.

Needless to say, they suck. They’ve been penalized multiple times for fraudulently opening accounts under clients’ names to meet quotas. My displeasure came with a ring I bought that had to be financed through this ** show. I’ve made all my payments before the due date, but I was careless one time and paid my amount one day late and was slapped with a hefty late fee despite my good standing. Literally, one ** day. No grace period, nothing. I knew their reputation, but I should have known ** can sink lower. Avoid at all costs, I should have gone to a different jeweler.

I have been a dedicated member of Wells Fargo for over 10 years. Recently I applied for a SBA Loan with them and discovered that they were not user friendly, abrupt and not willing to work with me. I have excellent credit, managerial experience, and collateral. The denial reasons were very questionable. In fact I was asked to have a cosigner with a perfect credit score. They welcome you when you deposit your money but quick to deny you when you want a loan. Please beware of who you trust with your money. They are in the community but very unwilling to work with you. BEWARE #StayoutofWellsFargo. Research before you deposit your money. Please be smart and withdraw your hard earned money. Be Blessed!

On 10/22/2019 I opened a claim for 29 transactions, due to me losing my iPhone and having all of my information on it, I was informed that the claim would take anywhere from 2 to 10 business days. The following Monday, I called in to check the status and was informed by a claims specialist that they were working on my case, I should either see a credit later on the following day which was 10/28/2019, or the case would be resolved not later than Wednesday, which would have been 10/30/2019. The moral to my story, you are supposed to be upfront and honest but you lied to a customer, all calls are monitored and recorded, someone needs to be retrained, and don’t lie to customers. Pay me my money!!!

My wife and I opened a savings account with a large sum of money. While at the branch took notice of an offer to get an American Express credit card with the promise of charging $3,000 in the first 90 days and they would give you $500. We applied for the credit card and were turned down. Our credit score is around 835 (they claimed that our score was 850). Our income is well above $100,000 per year and we owe no money on anything but our house. We were turned down. No satisfactory answer was given and they claimed their lending criteria was proprietary. The only answer I can come up with is that we pay our bills in full on time every month and so will not make them any money on interest or late fees. But they will still make money from the rate they charge the retailer for using their charge card services. Deceitful and discriminatory in my view.

Good Day everyone! Please be very careful with depositing money at Wells Fargo ATM. I deposited $300 dollars on 10/2/19. On 10/4/19 they made a $240 adjustment to my account! My account was robbed by Wells Fargo! I disputed this judgment! I am still waiting for my money! This is not fair. I have no idea what to do! If anyone can help me. I do not make alot of money so $240 is alot to lose. I hope no-one else experiences this.

I recently opened a Micro Center Credit Card which offered 5% discounts when using the card for in store purchases. As a long time Micro Center customer, I was interested in the option of using "their" credit card for the additional savings. I have since come to realize that this credit card is an attention trap. For payment, Wells Fargo does not offer the option to have the balance paid on the balance through automatic payment, which should be a red flag to responsible consumers. All reputable credit cards and consumer cards offer automatic withdrawal of the outstanding balance to be paid automatically. Wells Fargo does not make this option available, which I have no doubt gets their customers generally with late fees. This is a disrespectful practice, and something which I will not support, which is why I am cancelling my account with Wells Fargo and Micro Center.

I have a home mortgage with Wells Fargo. I got my mortgage updates recently from the bank and found there was an error. I tried to contact the person who is in charge of this matter. I sent an email and got no reply. Called few times and noticed her mailbox was always full. I am very unhappy with the service.

This bank is a huge headache and unless you want to spend countless hours arguing with customer representatives, I would suggest you choose another bank. The two stars I give are for the only one person that could assist me with receiving a new card after a fraudulent activity happened on my account. When I had the same activity happen, no less than a month later, they made it so much more inconvenient for me to get a new card. I wish I had her information to write a positive review for her as she activated a new card and put the new card in my digital wallet and it was the first time I started to use Apple Pay with my phone. I was so excited and happy to 1.) feel up with the times and technology, 2.) happy that I didn’t have to wait 7-10 business days to get my card, then activate it and then be able to use it.

I will never try and Refinance again through wells Fargo. This is my first time trying anything like this and instead of giving me options they just gave me one and went with it, so I tried to back out but they took my money $540 for an appraiser but they never came out or even contacted me so I asked if I could get that money put back in my account and I had no luck. So I guess I learned my lesson from that experience.

Due to a formal complaint Wells Fargo closed my account for no reason many years ago. (I was involved in the many class action lawsuits regarding Wells Fargo for excessive phone calls) Because I do not receive paper statements, and Wells Fargo closed my account, I have been paying my loan off on line. The Wells Fargo website will occasionally lock me out though I have password codes/ and auto fill in. Because I do not have my account number, I am unable to call, pay my bill online and have to travel 1 hour to pay my bill.

I got a credit card back in 2007. Closed it in 2014. I have been paying ever since. I have asked for lower interest rates with no success. I was given credit at a time when I did not have the income to pay. The customer service is the WORST! Horrible bank! I just tried to get my account number to transfer the balance to a reputable company, and they refused to give me my own account number! When you are even a day late on a payment, they harass you over and over and over again! Beware of Wells Fargo!!!! Never trust them.

Wells Fargo the worst bank ever. The customer service sucks, the whole bank system is sad and they play too many games with people money. I ABSOLUTELY HATE I BANK WITH THEM AND WILL BE GOING WITH VYSTAR! I give them not one star. My review won't save without leaving one star but I really don't give them no stars.

I went to my local branch to ask for a small loan or credit for 2 thousand dollars. I was told the minimum they could do was 3. I said ok. After 19 years of Banking, I have never asked this bank for anything and I was denied the loan. I had all of my money tied up in a house I was buying as my 1st time ever buying a home. I cried my story to the associates at this bank. My worries of overdrafting my account on the automatic bill paying. The best they could give me is an apology. They gave me credit options to where I needed to apply separately, BANG 2 hard hits on my credit, AFTER me telling them I am buying a house!

I would like to share my experience with Wells Fargo businesses banking with community who doing business and thinking about open accounts in Wells Fargo. Think twice! As I have home owned and operated service small business I opened checking business account in Wells Fargo and have my debit card. We accept checks as payment or receive payment from our partners as commissions.

In retrospect, when WF refused to accept my application to open a new account in 2014 because my credit score was not high enough I should have critically questioned why they needed to do a credit check since I had no intention to borrow any money from WF. Instead, I assumed that the credit check meant WF was simply adding a layer of security. So, after my credit score improved in 2016, I opened a WF checking account.

Not only will this bank secretly open accounts in your name, and try to repossess your home illegally, they won't even do so efficiently. I can't tell you how many times a simple purchase, such as a plane ticket for work travel, has been flagged as suspicious, resulted in the freezing of my account, and forced me to navigate their (non-functional and almost entirely fully automated) customer service helpline for 1-3 hours. Avoid this bank at all costs.

Wells Fargo Claim Department stated can't protest resolution and will deduct my money. Wells Fargo stated it is nothing they can do and argued the times of transaction and the time of transaction reported by other bank do NOT matter. Conclusion; Wells Fargo will not further investigate to fight for my interest and I have to pay for the error.

Like others I have been doing business with Wells Fargo for awhile Now. However, I have noticed within the last 60 days they been on some shady stuff. Mind you the same way I handle my checking account today is the same as I have in the past. I do have overdraft services. Given in today's economy it's needed from time to time. However, these people decided to tack on $35.00 fee on bills that I done paid which was three in total. They even said "Well we do see where you had the available funds and you paid the bills," however giving the posting date of the merchant you incurred those fees. HUH? So even if you do have money in your account and you use it accordingly (purchases) you can still access fees. This has NEVER happened before.

I been banking with them for only 2 months. My card was stolen which put my account in the negative and I have talked to 6 different agents and no one can help me. The claims department is full of crap. DO NOT BANK WITH THEM. They customer service call-in Representatives do not care about the customer's account, fraud activity or anything. They didn't ask for any proof or nothing.

The customer service in the banks is always excellent but when I have to call customer service over the phone it's always a nightmare. No one knows the answer and they always have to call a supervisor to find out. I have had instances when the supervisor didn't know the answer and had to call me back after she researched the call. I have never called them once and didn't have to call back because something was left out. Custer service should always be a one call resolution. It would also help if the agents were trained to be a little more friendly and act as though they want to help you and you are not bothering them.

I use Wells Fargo as a secondary bank. They’re not even good for that. I could go on and on but I’ll make it as quick as possible. They take money when they’re not authorized to, I recently had a situation where I was put in the negative be a reversal of a credit that was given because I was overcharged from a birthday dinner. I had to find that out after the fact because no one from their bank contacted me to ask for any proof. Smh. So I get my company to cut me a small check to pay for the overdraft and they take the check and say they’ll have to hold on to it for 4 days until Tuesday because it was deposited on a Sat.

Fargo failed to send replacement debit card to my wife. Issues with call support follows but first consider why Fargo does not notify you via the ATM screen before they shut down expired card? They would rather use screen to hustle their products. Fargo refused to mail a card without speaking to card holder even though it's a joint account. Explained that card would be mailed to address on account and a phone verification is still necessary to activate. Two levels of escalation and no help from customer support. Emailed complaint and they provide a response that does not address issue. Stay away from this bank, their past problems have led to extreme security policies that have priority over customer relationships.

Ever since I've been banking with Wells Fargo I have been getting robbed. I get paid every week and these people took my whole check but can't explain what happened. Out of 300 dollars I have 6 dollars in my account. These people needs to be exposed because they are taking people money and it's not right. Me and my kids are about to be on the streets because it's something every week.

This is the worst bank I’ve ever encountered and I was a long term customer. This bank scams people. They wait to charge your account when they know there will be overdraft fees applied before midnight and after 9pm WHEN PEOPLE ARE SLEEPING. So their alleged policy is if you are over drafted and don’t put money in the account before 9 pm the over draft fees will apply the next day.

Fire Adrienne **. On Friday 9/20 I walk into 921 Ralph David Abernathy to cash a 401k check. I switch jobs so I cashed out my 401 so I can make sure bill were covered. I usually bank in Kennesaw but since I switch jobs I need a new bank home. So here I go. So I walk in to be told that I cannot cash my check due to my account history. Now I am confused. The check is to get my account straight but I got a deposit in the account that very same day so it was not in negative. So now I call customer service for them to tell me no hold on acct. I then go back to manager who then tells me it is a 7 day hold. Now I am confused. I call customer service back for them to tell me to go to another branch so I go to East Point for them to tell me the same thing.

Wells Fargo is the worst bank I have ever had the displeasure of dealing with. They are charging an absolute ridiculous amount of interest (half of my monthly payment is interest). When you call, nobody can actually help you with anything. I just made a big move because of a divorce and needed to defer a payment and they said I can't defer a payment until I have a job...most useless bank ever. I will be refinancing as soon as possible because I want nothing to do with them.

THIS BANK IS HORRIBLE!!!! They have so many suits and claims against them for unlawful things mishandling customers money, applying things to accounts they shouldn’t, calling and leaving information on voicemails when in some states this is illegal. They called me because I happen to be a part of a suit that was filed because they illegally added some type of protection to my car loan. Not only are their staff incompetent in understanding simple requests but they have no idea how to fix any problem. They called me to say they were sending me a check. It took 3 tries of me calling in. Mind you after every call it was promised the problem was fixed and the issue was so small and stupid updating an address they repetitively sent this check to the wrong address after I told them 3 different times/days to update it.

I was mislead on the closing amounts, title fees, and the “thank you” gift card amount. When I reported this to Wells Fargo, they said they listened to all the recordings between the mortgage consultant and myself and found that only the gift card amount was misrepresented by the consultant. So why would I lie about the closing amount? Why would I lie about being mislead on the title fees? I’m not asking for any recompense. I’m looking for ownership of Wells Fargo for their mistakes but instead they pretty much call me a liar. They said they didn’t hear on the recordings in discrepancy on closing amount. I highly doubt they listened to over ten calls from the beginning or the end. They need to train their staff better so that they know what they’re doing and they need to be held accountable for their mistakes. I hands down give a one star for the whole experience.

I didnt receive any alert about pending transactions on my checking. And they mysteriously were posted "yesterday"s date. I have money on my other checking accounts and I would transfer money to that account if I would receive any notification, but they just posted a transaction on my checking in the middle of night and dont wanna refund overdraft fee that they charged me!!! What they said that I can setup "overdraft protection" so I will pay 12.99 instead of 35!!! Really??

Wells Fargo will not accept a cash deposit to a friend's (who is out of town for an extended period) account. The cash is money collected for the friend for rental property. They claim "security concerns", however research reveals they and other big banks (Bank of America, Chase, etc) are actually adopting this policy in order to reduce use of physical locations and encourage use of online banking (reduce number of employees) to increase income. Another example of large corporations reducing customer service in order to increase profits. USE LOCAL BANKING!!! (Frost, Prosperity, area Credit Unions, etc.) Show Wells Fargo and the other big banks that they work for customers. Customers do not work for them!

I have all my accounts in Wells Fargo since 1994, business, line of credit savings, brokerage account and credit cards always in very good standing. Suddenly last week without a notice they close all my credit cards and my line of credit without any notice or explanations. My credit score is 810 (excellent) is no reason to close my accounts. Now I have to start over in another bank but I feel very bad after almost 30 years this start to happen, very unprofessional.

Wells Fargo notified me that there were fraudulent charges on my card. Very long story made short they held me accountable for them. They admitted that they were not mine. I know it sounds crazy but it is absolutely true. Never deal with this bank. They are thieves.

Who in the world would hire someone for Wells Fargo to put a $500 limit on point of sales debit card? That is so funny. This account is for grade school kids not grown adult her have bills to pay. Warren Buffet needs to fire this person or department that puts this kind of restriction on the debit card. $300 atm withdraws, $500 limit on point of sales, no mobile deposits, longer hold on check deposits. Really!!!!

I have been a customer for 19 years with Wells Fargo. I have run in to being unemployed for a little while and things are difficult now. I have started a new job and have received an OK check. Have had one overdraw in the last 6 months. Because of this they want to put a hold on my check for almost two weeks. I will have no money to pay my bills and will also end up with another overdraft because of this. How is this helping and how is this taking care of long standing customers. I think this is poor service and anyone is better off with a different bank. Wells Fargo does not care about customer service but about their bottom line and their own pocket. Again if you are looking for a bank that puts their customers needs first don't use Wells Fargo!!! Patrick **

I have had multiple accounts with Wells Fargo and never had any issues in the past. But recently I lost my job, so I called customer service and asked if I could miss one payment until I started my new job and they wouldn’t budge. I have never missed a payment with them, this one time where I needed their help...they were unwilling. They lost me as a customer forever. I was trying to be proactive so I wouldn’t get charged interest and late fees but I’m sure they love those. Horrible customer service/management.

I did not receive my last bill and when I realized I was late, I paid it right away (on a 18 mo bill, I am paying more than minimum). I called Wells Fargo and informed them I had not received my bill and was paying the bill right away. I received my next month's statement and there was a late fee. I just called asking for the fee to be removed and was told that it could not be removed because of the financing I was receiving. Total crap. Guess who won't be doing business with Wells Fargo EVER!!

I tried calling customer service. Only robot I got.

I could write a book about the ways in which WF has screwed me over, but I'll keep this short: Flagging fraudulent activity on normal monthly bill payment transactions, causing late fees, delinquent marks with credit bureaus, etc. Flagging and freezing my debit card for online purchases made through a frequented and well-known website. Robo-responding to lengthy and detailed request/complaint messages sent to them through their proprietary online messaging portal. Being told that I either ASKED for these actions to be taken, with no evidence or citations provided, or being told that it was simply a service to PROTECT me.

I’ve been a customer for over 20 years and they just screwed me over for the last time. Do your research before choosing these losers. They will charge you free even when they screw up. Their online banking showed that my check was deposited then hours later, they decided the check was on hold. The idiot customer service lady said nothing could be done until Monday when I go into a branch. Horrible company that keeps being sued for screwing over their customers. Stay away.

I am stuck in another country without money because the person who was doing my international planning just ignored my requests. I called her for tens dollars per minute to help and her lazy ** told me that she can't help me when she can. Ignorant and lazy people SHOULD NOT DEAL WITH people money. She made me homeless!

I am one of those unpopular customers with banks because I churn bonus offerings of multiple different banks. However this gave me great insight into various of different business practices and just different perspective in how these banks are run. Wellsfargo is still THE WORST. I currently have their cash back credit card and their checking account. Every step of the way, there are some mines that they purposely put there to hold you the consumer back from what they promised you. Your 1.5% cash back card? Oh, you have to extract the bonus on increments of $50. Your CHECKING account? You can only transfer no more than $5k per 30 DAY cycle. (Under the guides of "safety".) What?!?! These are monies that are YOURS. You should be able to use / transfer however you want. The government only regulate savings account transactions / limits.

After being with Wells Fargo since 2005 I decided to take my business elsewhere because they look out for the Americans and not their clients. I let my wife go online and buy fat burners and I check my bank account and see that there's a pending withdrawal I called the bank and tell them to block my card give me a new one and they didn't do it they let the merchant take $59 and there's no way you could get ahold of that merchant it goes directly to voicemail and it says the voicemail has not been set up yet so be aware of fat burner and also be aware Wells Fargo they'll rip you off just as fast as anybody else will.

I was charged a check cashing fee for cashing their client's check. The rate is higher than a check cashing firm and is violating. They did not have any post regarding such fees but told me at the counter just before getting ready to cash it. I had already signed the check and applied my thumb print before being informed there would be a charge. It cost me $7.50 to cash a $125 check. It is underhanded to do business that way.

I have a checking account at Wells Fargo, I wasn't aware that I was overdrafted by $2 when I Cash App some funds to a relative. When I deposited my check into my checking account Wells Fargo held my check of $507 for a week after the employer check cleared from his payroll account even after Wells Fargo took the $2 overdraft charge. I will be closing my account when Wells Fargo makes my money available. I will not recommend this bank to no one. I wonder why Wells Fargo will be closing 800 of its bank by 2020. Maybe because of their misdealing with people hard earn money, now my bills are falling behind because of this stupid way of doing business with their customers.

I have had the credit card for years now and my payment date was 7/01/19 and the payment went through the next day and they charged me a late fee. I called for help and the woman I got on the phone for Wells Fargo was extremely unpleasant. I have always paid on time and I think it's unfair that I was treated this way. I will be looking elsewhere for my banking needs now after 10 years of being with them.

Wells Fargo debited my checking account twice for a payment I made with a check. On August 6, 2019 one check was debited twice from my account. I called up Wells Fargo's claim department and provided proof of their error, which was pretty easy, as the transaction was recorded with the amount, date and check number. Because of their error, I was charged overdraft and other fees. This happened on 8/6/2019. I discovered the error on 8/16/2019. It's going on two weeks and no resolution in sight.. Wells Fargo Bank does not care about its customers. I'm a recipient of their bad treatment....be warned! Wells Fargo debited my account in seconds, now I get promises and no resolution. Great work Wells Fargo. Loyal customers have no rights..just take or money and stall. Just hope we go away.

We opened a zero % loan for a pool for 4 years with Wells Fargo. We have made payments on or before due date every month. Several months we have made 2 payments. We have the payments auto scheduled from our bank. WF is charging me late fees if my pre-scheduled payment drops same day of the release of the bill. When I call the auto line they acknowledge my payment and adjust my balance but don't credit my account as paid on time. I still owe a payment even though I already paid it. Late Fees and credit is hurt plus if you miss so many payments which I didn't they take away the zero % and start charging you interest. To be clear I have made 2 payments each month and my 4 year loan is almost paid off.

Hello. I am a disabled veteran for more than 10 years. I am a Wells Fargo customer. Since I am disabled and my mum is looking after me I am overseas. My debit card got blocked. I called the bank 6 times. I verified myself. They said, "Correct but you have to go to the bank." How come? We Don't have any branch here.... I asked for sending me a new card. They said go to the bank. I have no money now overseas. Severely depressed. What to do?

The trial amount to initially set up to be able to do transfers to non-Wells Fargo account never posted. It said it would take 2-3 business days, and it has been at least 4 business day and no amount has showed up in my checking yet. Very disappointed about this. Just another tally towards moving to a credit union.

I would just like to state that Wells Fargo may have the worst web site experience of any large company period. As a software professional, it is amazing to see a company as large as Wells Fargo fail with their web site. Probably created at a cost of millions of dollars, no care, thought or respect for the Wells customer was ever involved in this abortion of a web site.

For those of you who are interested in their promotional bonus offer for new account openings, especially the $400 bonus one, there are a few things you REALLY need to keep in mind:

I went into the the Woodstock Branch in Towne Lake (Georgia), Shaun ** assisted me. Most people only take the time to write bad reviews but I wanted to take the time to say he was very friendly and helpful and I will definitely be sending others into this branch. From the minute I walked in the door the lady who assisted me, to the teller who finalized closing out my out, the whole staff is so friendly and helpful. This branch goes above and beyond and truly cares about the customer experience. 5 stars!

I have been banking with Wells Fargo for many years (including years prior to their merger with other banks). I have always entrusted the bank with at least $250,000 of my money. Recently, I have doubled the amounts in my personal and brokerage accounts. Every so often, I need to write a complaint or a suggestion about an online experience. Past examples include [1] duplicate Zelle payment processed despite an online message to the contrary, [2] notification that I received an email informing me of an address change on my WF Advisor account when the address change was actually on a banking account, [3] my inability to enter payee names because certain symbols are not allowed in their text fields, and [4] inconsistency in formatting monetary amounts entered on various web locations.

I've been a member of Wells Fargo since 2004. I've been stuck at the gas station with no money because they froze my account due to activity they didn't think was me and when I verified it WAS me they couldn't release funds until the following Monday when my local branch was open. I lodged a complaint about activity on my account without my permission and they denied refunding any of the money or the overdraft fees and logging on to their website doesn't recognize password, reset it twice and both times the new password isn't recognized. I'm done with Wells Fargo. Customer service is never a concern, but when they mess with my money it's unacceptable.

I was charged a NSF fee for an item that I put the money in my account before the transaction. I should not have been charged an NSF for a transaction when the money was in my account. Wells Fargo should not be charging fees for transactions when the money is there. They shouldn't charge fees for an item that they don't pay.

Initially I went to Wells Fargo to open up an account for my daughter and got to speaking with a lovely bank representative who spoke highly of her coworker who handles home loans after a conversation in regards. Long story short, process started in March went into August and the commitment letter expired. During this time my lawyer requested two extensions.... What a disaster!!!! My loan officer and loan processor were NEVER on the same page!! They each called myself and my realtor and had us resubmit things that had already been submitted to one or the other. The underwriters took forever in clearing and processing paperwork. It was just a disaster!!!! I would NEVER recommend them nor use them ever again!! I lost a lot of money due to their incompetence!

I love their app. It is so easy to see all of my accounts in one place. Never a hiccup. Info loads quickly. The features are easy to see and use even on a small phone. Customer service has been a breeze and I have my own personal bankers available during business hours as well.

Wells Fargo has made huge efforts to re-establish their customers' faith by totally re-vamping their sales strategy and taking accountability for any/all past mistakes. I have seen much improvement in their authentication methods with a focus on privacy and security. Despite the whole fiasco a few years ago I was confident in that they would do the right thing and use the situation as a learning experience. It’s not to say that the issue would not happen again and I believe any/all companies are subject to the same type of issues Wells Fargo has experienced without proper account safety protocols in place to try and circumvent situations such as what Wells Fargo has experienced.

Wells Fargo is my bank that I use. I have used several locations and the customer service is great. I received all types of service for items needed. Most of the time the customer service was a pleasure.

Wells Fargo keeps Charging outrageous unwanted fees on my accounts. Always charging outrageous amounts. They charge way too many fees. Not happy with this bank at all. They truly suck. Unprofessional people who here

Am pleased with my internet banking and bill paying thru Wells Fargo. Have had very little problems and when I have they have responded quickly. Use this service every month and have for over four years with very little issues. Would give them *****.

I was charged a 35 dollar overdraft fee for transferring money from a Wells Fargo account to another Wells Fargo account. They are the worst bank to bank with. They aren’t helping when you have an issue. If you are thinking about banking with Wells Fargo I suggest you go to a different bank.

Have to say THANK YOU to Kristina ** in the Windsor, CO local branch. We walked in with a tricky situation involving a scam, and she immediately got on the phone and started taking steps to help us. She spent ~45 minutes working on this stressful situation. She was professional, courteous, empathetic, and did everything she possible could to help us. Thank you so much Kristina! Mike & Tanner ** Windsor, CO.

Very hard people to deal with when they make a mistake. They made a mistake and charged my account. They then proceeded to tell me it was my fault. A week later they did put the money back, but no apology.

I have banked with Wells Fargo for 5 years. And I don’t know why anyone would pick another online banker. I can access everything through my phone without having my physical card with me, including ATM! I am beyond happy with Wells Fargo service. Not to mention their customer service is 100% on point.

My husband and I moved to Florida from Missouri. Wells Fargo was the most known and closest bank to us so we went with them. We had separate accounts in MO so we had to close them. We both wrote checks on our MO accounts to get it down to almost zero in preparation of closing them. So my husband wrote a check for $2000. To deposit and I wrote one for $2700. His passed and they classified mine as insufficient funds. It was not and I proved it to them. Despite that they held my check for 5 days. I needed that deposit in my Wells Fargo account so my 1st upcoming rent check that was an automatic deduction would clear. For 3 days I called and called and argued with customer service to no avail.

I’m banking with Wells Fargo for many years. The first incident was a few years ago that suddenly an account was opened and added to my portfolio without my knowledge, whatsoever. As soon as I noticed I went to the bank and a banker suggested that I close all of my account and reopen them again. Then in 2017 I start receiving phone call from a private banker at my Wells Fargo branch to come in and invest your money it’s the best time for investment. After so many phone call my wife and I on end of February of 2018 decided to go and hear the banker, he then introduced us to an advisor and he made an speech that was so believable and real that we said why not we decided to invest a good amount of money. A mount later we received a letter from a company that our money got invested.

I have very few problems with Wells Fargo, but when I do, I get through quickly, and my situation is resolved immediately. I have never had any problems, up to this point, with my accounts in terms of hacking. The truth is, everyone's information is out in cyber world, and if you have all of your alert set up, you shouldn't have any problems.

Every time I come to Chicago to visit family, from California, there is 1 atm in Chicago that never works while there are other banks all over the place in nearly every city. They told me the nearest working atm is in Evanston, Il 10 miles away. No way - goodbye.

Wells Fargo has gotten a bad rap in the past, but my experiences have been good. I have had 3 fraud charges on my account and with a click of a button I was called by a rep and the charges were taken off. I pay all my bills and transfer money. All the actions are very easy and successful. I would and do recommend them to everyone.

Too much to explain. Do your homework before banking here. I've been a customer since 2008 and have had trouble from the start. Overall, terrible banking institution. There is a reason Wells Fargo is the worst rated and untrustworthy bank out there. DO NOT BANK HERE!! Save your sanity!

I have been a Wells Fargo Customer for over 40 years. I have both personal and business accounts with them. It is now 2 August 2019 and I have yet to receive a new Business Visa credit card for my existing card that expires 08/19. This is totally UNACCEPTABLE. All of my other Credit Card companies (and I have over 15 different Credit Cards) provide me with the replacement card at least 30 days in advance of expiration and most provide it about 60 days in advance.

I've been doing online banking and transfers with Wells Fargo's for a couple years now. I never had any problems when he goes where it's supposed to. Never had any security threats. Very satisfied. I also get updates on any money that's transferred to me via the app or I transfer to somebody else and it's almost immediate.

Almost every time I go to the ATM in Hudson Oaks, Texas (Sub of Weatherford, Tx) it is not accepting deposits. This is the only ATM in this area - Next is 27 miles away. I went today, a Wednesday to make deposit and again it is not accepting them. This means that the machine is full and has not been emptied. Most of the time this happens on Friday & Saturday, when most people get paid and need to get their deposit made. I have called the customer service department numerous times and they say they are so sorry and will report it. It looks like you need to service the machine more often or put more ATMs in and around this location. It is very frustrating to have to go back to the ATM multiple times to make a deposit.

I've been a customer of Wells Fargo for at least 20 years. They have recently started to hold my deposits, which they never used to do, and they charge ridiculously high overdraft fees. I'm switching banks asap. Customer service is no help at all.

My account was fraudulently charged and they did not catch it. I reported it and they canceled my card while I was overseas in the military. I had no means to my money and because my contact information had recently updated they said they couldn't verify my identity so I could not use Zelle to send money either. They stated it was only 2 ways to identify my identity and that was through my cell phone and that takes 5 days and through my debit card that I don't have because it was canceled and that take 5 days. There were other ways in my personal opinion my identity could have been verified especially since I've had a mortgage and credit cards with them in the past. I hate Wells Fargo. This is by far the worse banking experience I've ever had. Stuck overseas without my own money.

Overall I am happy with the local branch. However, they refuse to notarize many types of documents and as of 2020 they will not allow me to increase my escrow account so I don't have to re-amortize my mortgage in Quicken book keeping.

I had money available in my account and pay several transactions. I don't have overdraft protection so I can only use the money available in my account. 4 days later, my account is in the negative and I was charged several overdraft fees when in fact my account was never in the negative. I was told that since the transactions were on a weekend, the money was put on old until Wells Fargo posts transactions on Monday night and at that time, I was in the negative. None of this makes sense, if I don't have overdraft, how could I have made these transactions? My account had more than enough money to cover my transactions and I should not be in the negative or charged any fees. My entire family banks with Wells Fargo but after I shared my experience with them, we will all be banking elsewhere. Very disappointed!

Wells Fargo, is great. Everything is always taken care of even if we are international, you always get an agent that assists even in another language since I am bilingual, sometimes I opt for the Spanish and get answered quicker.

Other than senior management the folks working at the local branches are excellent. The local manager is excellent. However, the upper corporate structure needs downsized and wages lowered! Back to the Wells Fargo they have been in the past. In fact all the major banks need to be broken up.

Wells has always been responsive to questions and issues, both online and through my local bank. Their fraud department is first rate. When my credit card was compromised, they responded immediately with a new card and did not hold me liable for any of the charges.

I've been with Wells Fargo since 2002 and I have always thought they did a outstanding job. They take care of me wonderfully, I have absolutely no complaints about Wells Fargo and I'll continue to use their mobile online banking app and bank with them for a very long time.

Definitely it is worthwhile especially you can simply download the app to review your overall account balances insufficient if you are in hurry and also if there are discrepancy, customer service 24/7.

As a new customer of less than 6 months, so far I am pleased with customer service and the online banking. I think the only missing area is online offers. But they do offer multiple locations and ATMs which is important to me.

Have over $115k in equity in my home. Wanted $20,000 out of it to pay down CC debt. Was declined.. Go to a credit union for auto and home loans.. The large monopolies want your money but hesitate to give it out.

Wells Fargo is living off of your money. They deposit payments but do not credit you until days later. Sometimes big deposits take up to two weeks, even though the cheque has cleared the local bank 10 days prior. They should be investigated or sued for living off of perceived "float".

Very helpful customer service. Very quick online transactions. I'm very easy website to understand. The app is also very easy to understand and very helpful customer service operator always gives name and ask if there's anything that they can do for you more than what you had done to you.

I would like to let anyone who is seeking to do business with Wells Fargo at all to run the hell the other way. I have a account with them, and the month of July I didn’t receive a statement and when I realized it I called to get a late fee waived. Keep in mind I have never been late and might I add I pay over the minimum amount due. All they could say I was 1 day shy of the courtesy waiver. Really what happened to great customer service. Surely it’s not Wells Fargo. Virgil in Gadsden, Alabama

Very easy to deposit checks online with my cell phone. Just snap a picture and hit deposit. I also have direct deposit and pay bills online. Very convenient. However, the interest rates they pay on regular savings accounts aren't very good, so I have deposits at a different bank. When I had a mortgage, they were extremely helpful.

I have called Wells Fargo 4 times to order a new debit card. The first two times, it was somehow lost in the mail. The third time they sent it to the wrong address which "should" have been impossible when I had confirmed the address. The fourth time I called, was to make sure the address they had was still correct, it was. She even told me "we will get it to you through priority mail and we'll have it to you by Tuesday". The card never came in so I called for a fifth time. You know what she says? "You want to track your card? Track a card.... No card has even been ordered for you and your card is still active." So my question is do they even do anything when you call? Or do they just make it seem like they're staying busy? How ridiculous that such a simple task can't even be completed by these employees.

I went to a branch in Winchester VA to cash a check from Prudential Life Insurance because my bank wanted to hold the check for 9 business days because it was over 5000 dollars. I just couldn't wait that long because my mother's funeral wiped me out. I borrowed off of everyone I could to pay so when I finally could pay off all my debts I informed everyone. My landlord, credit cards, family and friends.

I just wanted to close out my safe deposit box. I went, cleaned it out and handed over the keys. The banker told me that I should not close it that day but instead first open the new box at the branch near my home - that if I did that before closing the old box I could still have a box without opening an account. I made an appt at the new branch only to be told he was wrong, they could not open a box unless I opened an account I did not want. I left and went to a different bank. I then had to make a separate trip back to the original branch, now distant from my office and home, where upon arrival they told me the one person who could close the account had left for lunch. There was no alternative way to close the account - not by leaving the keys and letting them email paperwork, not at a different branch. Nothing. I had to either miss work or make the long trip again.

For 5 years I've never had issues depositing checks into the Atm. Because the Atm was being audited, my checks were kicked back. I made the dep, on July 5th. They should never have been returned. Here it is July 17th and I have talked to many people from customer service to atm dept. I've never ever seen one company (esp a bank) lie so much. I have been told the checks were mailed back on 8th. Lie...not till 11th. Atm division didn't exist, it does, would have the checks back by 17th, now they say 25th... Keep in mind, dep on July 5th. That is not 7 to 10 business days. I loved Wells Fargo, but at this, I'm not surprised anymore when I hear how low class lying thieves they are. I should have moved my account soon as I heard they were opening false accounts in peoples' names. NEVER BANK HERE!!

Long time customer. I am not a rich girl; Wells Fargo seems to have wealthy clientele and it shows who really matters to them. NOT the little guy. Wells Fargo continues to screw me over!! Pending withdrawals come out of nowhere. It takes DAYS for money to come out of account, makes me believe there’s more money than I actually have. Their overdraft fees of $35 ** me over even more. Thanks for never helping me to get out of your debt, Wells Fargo. The only good thing I have to say about them, is they have ATMs everywhere and that much IS convenient.

Has Wells Fargo ever given you an overdraft when you had the money in your account at the time of purchase, only later to overdraft you? They can get away with this because they can pick and choose up to 15 days when a transaction posts to your account. In this case they can post the charge you had covered after you overdraft. This results in a second/third/fourth overdraft. Personally, I think it should go by the time date stamp so they cannot switch the order of transactions giving you overdrafts. We have no control over this and they can pick and choose when to overdraft us. I consider this to be an unethical process.

I have been banking with Wells Fargo off and on for some time. I seem to have forgotten why I dont bank with wells Fargo. Now that I am banking I remember why I can't stand them. Reason to banking is I need more than one bank because of the amount of only insured for $25,000. I live in Vancouver Washington and perform all my banking or activities in Portland Oregon. I would say a 10 mile radius.

Trying to close accounts that my Mother had at Wells Fargo, properly titled in a trust with me as a Trustee and her only living relative. Also to transfer IRA account. Told it takes 5-7 days to retitle the account. (She had a Suntrust Account also... They did it in 45 minutes.) Also has now been a week and they are still not able to verify that I am the beneficiary of her Ira Account. I have given them a copy of Mom's original account opening paperwork. Say it takes 7-10 days to receive a "package" of how I have to handle the IRA accounts. Just one more reason to do your bank with a local or regional bank. They could care less about your situation.

This is just another way to scam customers. My son is in a different state and tried depositing cash into my account. They said it's policy not to accept cash from people without an account there. He came back with a certified cashier's check and deposited it. They said it's not available until the next day. So they don't accept cash and put a one day hold on a guaranteed check. Basically they are forcing their customers to allow them to borrow YOUR money for 24 hours. Scammers. Can't wait to close my account.

Wells Fargo has managed to botch every step of our mortgage process. We have had to find alternative housing for a week and counting while our future house sits empty. They said that they had to do a reappraisal due to federal regulations (we’ve spoken to three real estate agents and no one else has been impacted, so this is clearly a lie). Then they ordered the incorrect appraisal, so we’re still waiting on the correct appraisal to happen. Had they done their due diligence, they would have known three weeks prior that they thought they needed this reappraisal, but they waited until three days before closing. They have offered us nothing but lies and excuses, costing us extra money and housing for our kids. Completely unacceptable.

Don't trust Bill Pay. When you change your address online it does not change the address on the checks they send out through Bill Pay. You have to go in and make the change in a different spot. What this means is that you can spoof your address if you don't want to use your real address. Great job Wells at reinventing yourself. So all criminals that want to hide please use Wells Fargo Bill Pay.

I was scammed by a salesperson. 60 yrs old, convinced to open up accts I should not have. 2.5 hours with him, he pushed and pushed and would not take no. Ended up an job scam. Wells shafted me after 20 plus years...9k worth of loss. They would not do what is right, 3.3 years later. They are monsters. Will probably have a heart attack and die over this.

A transaction was canceled and I even had the merchant on the other line stating that it was canceled. Wells Fargo refuses to release the funds back into my account. This is not the first time they have done this but it will be the last with my account. I would not recommend anyone using Wells Fargo for anything. They will screw you over!!

I knew Wells Fargo had a long track record of fraud and scamming their customers with made up fees and hidden charges, but I thought I’d give them a chance because they had publicly announced they had cleaned up their act (they didn’t), and also the location of one of their branches seemed to be convenient (it wasn’t). I thought if I banked carefully I'd be alright, but after a year of trying to do business with them and wasting tons of time, I've found there is just no winning with these con artists. They will always find new ways to take your money and not give it back. I thought that the company would get better after fraud scandals going public, but it seems Wells Fargo still has no shame and has no intention on anything other than taking your money and keeping it by any means possible.

I opened my Wells Fargo secured account about a year ago. Before I opened it they told me that eventually they will upgrade my account to an unsecured. I pay my bills promptly, I have a very good credit score.. I never got an upgrade... This is pure fraud!!! A few weeks ago I made a dispute on a charge that I gave no permission to do, and part of the Wells Fargo agreement is that any charge that was made without any permission from the cardholder, you are not responsible for it. Bottom line the dispute was not approved. This bank sucks!!!!

I hate this bank sooo much...poor customer service and NEVER can help properly. Always a issue. And it makes me sick. Can't wait to get another bank account. I swear I hate this bank. Will never recommend to ANYONE.

In the interest of brevity I will leave out the many, many conversations and e-mails I exchanged with my bank of 15 years about this very simple, and now enraging, problem. I have a personal checking account and a business account with Wells Fargo. The average balance in these two zero-interest accounts hovers around $80-90K. Suddenly four months ago Wells Fargo started charging $14 /mo service fee on the business account. When I asked why (Cheryl ** @ WF) I was told that the balances of the two accounts are not considered jointly when determining monthly fee waivers. At that time the personal checking account had a $85K balance but the business account was down to $5K so the service fees were properly applied. I informed Wells Fargo that I was unaware of that rule, that I did not feel like Wells Fargo would be able to meet my needs so I would be transferring my business to another bank.

I have a student loan that my father co-signed years ago. It’s been in repayment with automatic drafts set up for years. My father, unfortunately, declared bankruptcy in February which stopped the payments. But I didn’t realize this happened because, as I’ve been told, Wells Fargo cannot legally contact me regarding the bankruptcy (even though it wasn’t my bankruptcy). And it was not on my radar to even consider that my loan might be affected because my father’s lawyer told him it would not be affected. The bankruptcy finally got resolved a week or two ago and I got a call from collections saying I’m hundreds of dollars behind and about to go into default. But this is all news to me as I’ve been on auto draft and don’t even worry about my repayment.

I’m a teacher who opted to get a lump sum pay for Summer instead of Bi-weekly. The funds entered my checking acct on May 1. I planned on using a portion for down payment on a house. However, in the middle of June I received a frightening email. Zero balance from WF. I called the bank and spoke to executive. She advised me, "Poor spending. Please budget yourself." I explained to her that’s not true. WF system has a glitch. It’s doubling from my bank card. Also, I told her that’s the problem with WF employees. They have too much self-pride in their jobs and system whereas my being your customer doesn’t matter to you. She spoke with more senses or empathy towards me.

I was transferred to many different departments trying to get a fraud alert added to my account after I received an official email from Wells Fargo that said they changed my mortgage number. I spent hours on the phone and was given to deleted phone numbers. People said they didn't understand my complaint and sent me to another agent including a debit card agent. Email preferences changed. My bill pay set-up completely deleted including payments due in on Monday. These customer service agents are vicious.

Spoke on the phone with a representative after receiving a pop up instructing me to call to verify the account to be able to send payments again. All I got was an argumentative man who was fact-checking my statements and questioning me. And all he ended up saying he could do for me is file a claim which required 5-7 days to process, otherwise I'd have to visit a branch/ATM in person. Was rude in that he was yelling and speaking over me when I tried to explain that I did not in fact change ANY of my contact info (which was his reasoning explaining why my account wasn't letting me process transfers). The website & Zelle just said that I just need to quickly verify by calling the number and it turns out that once you call, they can't even help you -- you need to go to a location in person! Terrible service with complete and utter disregard for you as a customer.

My wife and I recently divorced. We went together to WF bank to close our checking and savings account. We were told that it wasn't necessary for both of us to come in to close the accounts, only one person was needed. This for a joint account mind you. Next, as part of the divorce decree, I was to take over the WF Visa account. I called to have my wife taken off the account, but was told since it was a joint account I could not do that. I spent quite a lot of time being passed up the line until I reached the corporate business office. Following their review, they stuck by their guns and said they could not take my wife off the account.

All the higher-ups know my and my wife's full names and greet us. I always get on Shannon ** line. She is an elite teller in this banking system. I wish I could say that about the other branches, the one on Amelia Island is a modern-day haunted-house for customer service.

Wells Fargo year of trying to improve your customer services, every time I have to deal with you, I have problems. You are a bank. You are FDIC insured and you are working with people's money, mortgages, and car payments. You really have to get policies in place to create consistent systems. Why does it take you 5-day to process online bill payments? Other institutions do not have the same problems. Please get it together.

I really hope this gets to where it needs to be because I am certainly not letting what and how WELLS FARGO did my daughter. My name is Kimberly ** and my daughter Krystal ** has been banking with Wells Fargo for about 4 or 5 years now! My daughter had an apartment fire on May 29th and her and her family (husband and kids) lost everything and I mean everything! Even though this is no business to anyone I as her mother had put my name in the apartment where her and her family resided which in turn means that any insurance such as renters insurance would have to be in my name only because this policy wasn’t no add on usually how you do with car insurance etc. No. This policy was added on to the lease under Assurant of course in my name due to the fact as I stated before because my name was on the apartment!

I am a small business owner. Money was missing from my business account so I called Wells Fargo to see where is my money and why is my money missing. Spoke to a manager and was told there is a process that usually takes up to 5 days to receive any info about the missing money, so I asked the banks manager, "Could wells fargo credit the missing money until you guys figure out what's going on." Manager said, "No we cannot due to if we could credit everyone when something goes wrong we wouldn't be a functional institution." and she hung up the phone on me with no return call back. No Love for small business so there's gotta be a better financial institution out here somewhere. I've been with wells fargo going on 10 yrs now. Cannot support my business for the next few days until wells fargo gives me my money back. I'm done wells fargo. Goodbye.

I always check my account before I make a purchase so I do not overdraft. When I checked it yesterday I had enough to cover that included what was in my savings account. I checked this morning to see if my balance was ok, and they charged me an overdraft fee of 12.50 plus and state tax because I did not transfer from my savings account to cover the purchase. Not understanding that at all because all the money was there to cover. I made sure do that. Now I am seeing how they get their money. They have screwed up my account and they will be charging me another overdraft fee for something that was originally covered. When I called Customer service they said they cannot help me because it was my fault. I am really sick of using this bank. They think people can afford to keep paying their fees and it’s ok to make the charges. Does anyone know a better bank? I need to get out soon....

I went to cash a check that a company gave me for services I gave them. The check was for just under $400.00 and they said it would cost me $7.50. Walmart will cash it for $3.00. They are still stealing from people. That company pays a service charge to have that checking account with Wells Fargo, I called and asked them, and they want to charge me also. How many times do they get to charge for the same check? I won't ever deal with them again, I don't like thieves.

The bank is holding a large sum of my deposit/funds for an excessive amount of time, twelve-sixteen working days. The bank is also accepting my third party online payments to my creditors and just informed me that while I am not able to access my funds the overdraft due to Wells Fargo holding my funds is applied to each payment to my third party payments. Please help. I have tried numerous times to remedy this situation/fraud. Thank you.

Searching for somewhere to vent and maybe get some changes for my local branch of Wells Fargo Wilmington NC. So I started a new job where direct deposit isn't offered and me not having my own vehicle right now this isn't good. I received my first full paycheck which I needed to pay my 'late' rent with right away. The check is a Wells Fargo bank, which isn't my bank. So I'm in an Uber and I ask to stop by Wells Fargo. First we go through the drive-thru because I need to do this in as least time as possible, as it is costing me. I pass my signed check and drivers licenses thru window to teller, telling her, "I want to cash this check." She ask if I have account there and another form of ID. I said, "No I do not have account there." She says that I will need to come inside. I said okay, she keeps my things (signed check, DL).

First of all I open my account with Wells Fargo. It start off good with no problems. Now this kicker. The bank won't let me do overdrafts now all of sudden, which 4 months it won't let me. When I call the banks, talked somebody, it's always lame excuse. Yes, my pay check is deposit into my account and sometime I leave money in the account. Sometime I do but make long short, the customer that hundred of dollars check and do pay them and got some that abuse the ATM machines do have no interest of ever paying its bank. I'm single parent trying do the right thing but it's all good because as of today TCF Bank will getting my services.

I am active duty military and a resident of New Hampshire. Being in the military I move around quite a bit, and I currently live in D.C. (on orders). I bought a new car recently and because I am a legal resident of N.H. the registration, loan, etc are addressed in NH. My legal residence is my father's home address, and it's recorded in my military record, as well as at the DMV. That being said my license, while a NH driver's license, has my current address (mailing address) listed on it so it doesn't match my legal residence address (common for military at least in NH so they know where to send my documents instead of sending them to my father to forward along to me).

Wells Fargo has the worst customer service of any bank I have ever worked with. They claim they will call back and don't. They make promises to fix issues only to kick the can further down the road. There is a reason they were in the news for all those unethical practices.

On May 31,2019 I attempted to purchase concert tickets using the Zelle app through Wells Fargo online banking. I had never used the app before, but since it was a trusted payment method through Wells Fargo, I felt safe and secure using it. The fraudster set up a payment of $150 through Zelle. I received an e-mail from whom I thought was Wells Fargo (it had Wells Fargo letterhead) stating, "The transaction failed. Please try again." I became suspicious, when the scammer asked me to complete it again, I refused. He screamed, "oh my god" and hung up on me. So not only did I get ripped off $450, I obviously never got the concert tickets!

I have never had a problem with Wells Fargo Bank. They have always treated me great. When it was my birthday they posted a cupcake at the ATM machine wishing me a happy birthday. Then when it was my sister's birthday they asked me if I wanted to send her a birthday card at the ATM machine and I thought that was really nice.

I have banked for 18 years with Wells Fargo, and have significant experience financing and refinancing mortgages. This particular Branch under Mr. David **, Wali ** and Harpeet ** has treated us with the utmost contempt, feeding us lies after lies. Summary: I was aggressively offered to get an HELOC, and then pitched to refi my adjustable rate. I was told that the process would be 2 months tops and that the submission of documents was straightforward. I should mention mention that we have over $1M in equity and revenue streams that equate 6 to 7 times the amount we are were seeking to refinance.

I had a joint account with my disabled, ailing mother for almost ten years. During the entire time, I had arranged direct deposit of social security into the account and then automatic transfers to distribute to other payment accounts. Last month, the account was closed with no notice due to "inactivity." Wells Fargo explained to me that automatic transfers and direct deposits don't count as activity! They gave me the option to use a tool for convenience, then penalized me for using it! It is very difficult to set up this type of account with an ailing family member. I knew Wells Fargo would shank me one day, I guess I shouldn't be surprised. Any advice or recourse would be greatly appreciated.

I have worse customer support, I have submitted my online application for business account approximately month ago there. No one has correct information about what document they needed. They're dying for proof of address while I have sent them all required documents. Whenever I called them to get my application status I got new rules and new document requirement. Finally I have to cancel my business account application today and I had very bad experience with Wells Fargo bank. I won't recommend and never used this bank ever again. They told me so easily "sorry" just wasting my time for no reason. "Ref: **". Thanks for everything.

I have always had issues with Wells Fargo. Their credit line, their customer service, their checking account services, in branch customer service. All around worst bank out there. They will charge you hidden fees, fraudulent charges and fees on credit cards. I got some back but still they ruined my credit. Also it’s apparently too late to make a claim on their class lawsuit. Like well if I knew I had the option trust me I would have got in on suing them! But I was never notified of such.

I stayed with Wells Fargo for two reasons. One they are helping build my credit. Two my local bankers are trying to help me as much as possible. But yet I call the credit center from the back of the card and my payment is only going to be 10 days late and she catches a attitude because I didn't pay it on June 2, but honestly I thought it said June 6. But yet Wells Fargo can order a bunch of pizza in Iowa for their employees and not work with their customers? I work a lot and don't have a automatic system like Wells Fargo does. I am very disappointed with Rose attitude towards me and I will be going to my local branch to complain to the lovely ladies and top notch lady manager I like there. If you Facebook Wells Fargo they want the money for their stock holders. Still very greedy.

I had a money order drawn on Wells Fargo that was made out to me for a payment that was owed to me by a relative, a small amount $125. Wells Fargo would not honor it at the drive through with two forms photo ID's, one being a driver's license. I was told I needed to come inside to have them honor the money order. Once at the teller's window I presented the money order. I gave two forms of photo ID's, this again was not enough. I have several student loans with Wells Fargo. They have made thousands of dollars off of these loans. I do not have a checking account or a savings account with Wells Fargo and was told this was why I was treated this way. I was told unless I gave them my finger prints Wells Fargo would not honor this already paid for Money Order. I'm not a criminal nor have I ever been fingerprinted or been asked for fingerprints. DO NOT purchase money orders at Wells Fargo!!!!

I bank with both Wells Fargo and Chase, I purposefully keep the minimum amount of money in my account because they are so greedy with their fees, they have literally taken thousands of dollars from me in fees the last 5 years. My mother recently had cancer which have made financial matters tighter, and I recently have had to have my own surgery. One day I go to my account to find out that they have stolen $125 from me for a fee for something where they sent the mail to the wrong address where I haven’t lived for over 5 years.

Wells Fargo has been my primary bank as long as I’ve been alive. I’ve had various accounts through the bank, and the company has been consistent. Unfortunately, that means they have been consistent in low quality customer support. For context to the non-WF customers; calling through the support line requires a maze of navigating the system to get to a person who can help. Sometimes I try yelling my answers into the phone system, wondering if it will connect me with an agent sooner. I decided that a 0.01% return on my savings account is pointless. With all the great alternatives available, I decided to park my savings elsewhere.

It is Saturday. Granted on the first of the month. But when you call and ask a question they say “exceeding 10 minute wait time and you are on hold 40 minutes.” They probably had no intention of picking up, but say 24/7 customer support. This is not the first time I fell for their scam, I bet they answer during normal business hours. But why say 24/7 support if they really mean 9-5 M-F? Just be honest. I’ve been a Wells Fargo customer since the Wachovia days, about 2 decades. I’m going to look for a bank that knows I am a person with concerns. This bank is just out of control.

My mother is dying of cancer and didn't have time to go to the bank to put me on her checking account. Went the route by getting a letter from the Hospice doctor, but of course that wasn't good enough for Wells Fargo. The legal department told me I would need to get a POA to add me to my mother's bank account. I paid the money to get the POA and took it to the same branch. The legal dept reviewed and now us denying the POA because they said how do they know my mom is in incapacitated even though I have a letter from the doctor and now a POA. Why do you tell someone they need a POA and when they get it they want to play games? Doesn't Wells Fargo have any compassion for families that are going through a loved one's death? I would never do business with them or would I ever recommend this company to anyone. They will go out of their way to make a death even more miserable. Awful company!

I was with Wells Fargo for a good ten years until recently my account was close. However, one particular bank teller was very rude to me and disrespect me. He needed a refresh training on customer service. The branch manager at the time mentioned to me that I should not attack her bank tellers verbally. However, I told her it should be the other way around because I was treated cruel by the bank tellers. All thought was a joke and the manager allowed it. I realize, they were all Latinos sticky up for each other. I complain a couple of times and nothing happened. There is an investigation taking place.

Policy: If you purchase on Amazon using Wells Fargo Debit card and the charge goes to another state through Amazon other than the one you live in the charge will not go through it will be blocked. Rationale: Theft protection. Remedy: Sign up for security alert online and you will receive a text message prior to the charge going through. No matter how low the charge or high the charge this always happens. A pain in the ** as I make a lot of charges on Amazon. It would be best if they set a threshold for this extra step maybe at a 1,000 dollars.

Wells Fargo bought my mortgage - which I had no say in - and every year I get a escrow review statement saying I have a shortage and owe them more money - usually $250-$300 - every year even when nothing changes!!!! They double talk and explain things so you can't understand the math behind it no matter how many different questions you ask. I wish they would sell my mortgage to someone else!!!! Heads up: when you take out a mortgage with another company make sure the box that says we will service your loan is checked so it doesn't get sold to a company like this.

I have a checking account with them. And I always have the same problem that sometimes when I do bill payments or credit card payments, they don’t appear on Wells Fargo app or online, not even on pending transaction area, causing you to see the wrong balance. Because after 3 days of so many purchases and pending transactions showing zero, you lose track easily causing you to have an overdraft.

My 17 year old recently opened her own bank account with Wells Fargo in May, 2019. She came in to the branch the Friday of Memorial Day Weekend to cash her payroll check against her account, and was told by the teller that her check could not be cashed due to an outstanding balance on her "card". The teller advised her to deposit the check, however, my daughter insisted that she needed her fluid cash handy over the holiday weekend. The teller agreed to deposit the funds "AS CASH" so that the outstanding balance could be paid right away prior to dispensing funds. Once my daughter agreed, the teller informed her that she could only take out a certain amount but had to leave money in her account, but that she would be able to freely use her card for transactions over the weekend as needed. 20 minutes later, my daughter tried to use her card at the gas station, and funds were insufficient.

I called Wells Fargo to ask them if I could get my online banking access back. They told me we couldn't do because we needed bank statement from another banking institution. I'm like "what, why would they need that". I was concerned and frustrated with Wells Fargo because they didn't even notify you when they disabled your online banking access. I feel like Wells Fargo needs to be investigated and looked into.

I've been a customer for 15 (ish) years. I put up with them issuing checks to a non-signatory on my account. I put up with outrageous fees. I put up with spotty customer service. That patience ended Saturday morning when my card number was stolen. I went in for a temporary replacement card and was told, after waiting 15 minutes, my Texas-issued, valid ID was insufficient. The branch didn't question my identity, nor should they - I'm in the bank for large transactions on a frequent basis. I also presented credit cards, business cards, etc. - all of which were in my name. Instead, the branch demanded a driver's license (at home), or a passport (it's Texas and who carries a passport). Wells made the decision to prioritize policy over customer service. I closed out all of my accounts as a result and I'll use one of my other banks from here on.

4th time hating this bank and leaving. This time I tried to make a hotel and gas station purchase. Both times just because I was an hour from home my card declined making me go to an ATM twice and calling the bank twice, standing in line twice, looking like I'm broke twice, delaying time twice! They won't take that process off my card so whenever I go more than 5 ft from home I have to call in to set up travel plans so I can use my card without hassle. How stupid and ** customer service and policies!! Make sure you're safe as a bank but who cares about your customers.

I requested some changes to my business account, but she got the check number starting point wrong and split my name into two words on the new checks, which makes them worthless. Also, when I came back into the branch and politely pointed this out, she offered no apology, but excused herself and disappeared into her office for a consultation with another bank employee. She left me sitting there for 20 minutes.

I have been with Wells Fargo for years. 3 days ago, my debit card keeps declining although I have over 10000 in the account. I contacted the bank for more info. Wells Fargo informed me that they closed my debit card for 12 months because I have made some legitimate claims. Who does that? The customer service is crappy and I'm going to close my account and take my money to a bank that will value my business. What a mess!!!

Even though money has been deposited into my WF account, the bank put a hold on it for two weeks without any good explanation!! Sounds like they are short of cash and they randomly put a hold on some accounts until they get cash flow. It is disgusting and a disgrace! We are removing all funds from WF as soon as the hold is released. These are dictatorial, gangster methods. WF has surpassed even its previous dire reputation.