Walmart MoneyCard Reviews

On Feb 1 2015 I purchased a Green Dot Walmart MoneyPak refill for 90.00. I went home to apply this to my account online. When I put the pin number of the back of the card, the website said it was invalid. I waited 2 hours thinking it might take some more time but still got the same message invalid.

My card has been blocked due to tax refund. I'm so fierced, disappointed and patience is running very low with the customer service people. I am going to be evicted from my home all because I have to wait 10 business days for them to review my ss and i.d card that I faxed to them. Can someone please help and give me advice?

I activated my card on Thurs 02/05. On 02/06/2015 I received a charge of $53 from Redbox. I called customer serv. They said call Redbox. I called Redbox who stated the charge was for a swipe at a machine in OREGON (over 3000 miles away) on Jan 14th for movies never returned. Not possible...not in Oregon and card wasn't active until 02/05. They said I would have to get my bank to reverse the charge. Called Wal-Mart money card cust serv...who insists they can't do anything bc the charge was still pending. The guy said he could clearly see there was no swipe in Jan so call back after it posts and they will reverse it back to the merchant.

Both my mother and I have an account with the Wal-Mart money card. My mother passed away on November 17, 2014. There is over &1750.00 on the money card. I have no access to the account. Green Dot bank put a block on the account for no reason. I was instructed to go to Social Security which I did. I was then informed by SS that Green Dot bank never sent SS any payments back to them. Green Dot has placed the block. SS said the Green Dot has no business keeping the funds. They belong to the ** family. I have the paperwork that I filled out with SS and their stamp is also on the paperwork. I WANT my funds that are due to this family. Please someone Call me back......

Hi, I got my direct deposit this morning. I've been following this page because I've been worried sick about the Walmart money card rejecting my direct deposit. There is a link where you can verify your identity on line for green dot bank. May speed up the process. Google it and I'm sure it'll pop up!! Good luck everyone!!

I did my taxes and had them loaded to my Wal-Mart debit card. Well when I realized I couldn't find it, I called it in and got a replacement card said it would couple weeks. I really didn't worry cuz I still was waiting on taxes to load. But then when I never received it by the date they gave me. I called and I called... Well it was gonna take another 2 weeks before I get a new one.

On Feb 4, 2015 I had my tax return direct deposit to my account to find early that morning that my account was block because of suspicious activity which I don't know what they're talking about. I was able to buy a money order and buy something at Wal-Mart too. The money order was from Wal-Mart and withdrew 100 and my account was lock. I'm more than pissed off. They want me to fax my id or dl to make sure the money that's in that account is me. My dl is expired that's my only form of identification I have. I'm a single mom of 5. I can not afford one.

Somehow a .com website charged my card of almost 30 dollars over 3 months or so at .25 and 1.25 mics. Still trying to straighten out results. Why can't there be a security alert to notify card user to see if card was stolen or being used by the owner himself instead of draining the prepaid account which I thought was safe. Now I have to suffer the consequences and try to figure it out. How is it that simple? More than 2 times this has happened using the money card.

I get my income tax deposited on the Wal-Mart money card. So I send my mother cash three days in a row, it went thru the first two time and on the third it was declined so I go to an ATM and it was declined. So I call customer service and they said my account is blocked due to a suspense of suspicious activity and I said what is the suspense and they said they are just trying to protect my money that they think someone is trying to steal from me stealing.

Purchased a money Wal-mart card and deposited $1000. When trying to activate my card online, I couldn't because the system said technical difficulties so I tried calling customer service and it was useless. I have tried 5 times and every time they ask me all my information, then say system difficulties and try to hang up the call, not even trying to help me. I am frustrated and angry because no one will tell me nothing or even bother to try to help. I tried to get a refund but I would have to wait another 2 weeks to receive a check.

I have used the Green Dot Walmart Money Card for years. I have even had several tax refunds deposited to the card. This year I set up my tax refund to deposit to the card. I called on the day it was supposed to be deposited to find a block had been placed on my card. I was told I needed to fax or email a copy of my driver's license and social security card. I did, I sent three faxes and even emailed them. Just to be told they did not get them. I have made reports to the Better Business Bureau and even trying to get my local news agency involved. I am lost on what to do next. I desperately need my money.

I am so angry with the way the Walmart money card or green dot people are handling the direct deposit of my tax return. I have been behind on all of my bills and was desperately waiting for the money to be deposited to my card. I finally received it on January 30th and because the deposit was so "high" it was considered suspicious activity and my card was placed on a hold. I sent them a copy of my ID and Social Security card as requested by the agent on the phone. I was on the phone with her until she confirmed that she received my documents and it's now February 6th and my card is still on hold! I've spoken to 3 different reps and no one can help. They just keep saying that they have 10 business days to process my documents! I can tell that they are from an Asian Country and it makes me angry because the reason "no one can help me" is because they aren't even in the country. Walmart employs them for cheap labor.

I won't go into huge detail here, but this week my income taxes were deposited onto my card. After I made some payments on bills, and a few purchases they decided on their own i had spent too much money. They put a security block on my card and canceled it as a lost or stolen card. No one ever contacted me in any way to tell me they were doing this. I am a single mom of 3 and had budgeted very carefully. Now i have an eviction notice because i can't touch my own money till the new card arrives (if it does based on what i have read).

Ok so I fell for the spiel that Walmart gave me about it being easy and painless to direct deposit your tax return on their card, I could not have been more wrong. Sure the money made it, sure they have been charging me fees associated with the account but can I spend a single cent!??!! Nope because they immediately put a block on my card saying that there were issues with the direct deposit and I would have to send them a copy of my driver's license and social security card.

I have had my Walmart Money Card for over 4 years. I too received an email today that said there was a message about my card and to call. After calling I found my account had been closed also??? I can't get customer service at all!!! No option available. This is so frustrating. I have direct deposit, have never had a problem with my card - there is no reason for this. Except perhaps that Green Dot is trying to undermine the business. If it is, and I get a note from them also I will report both Walmart and Green Dot to the Better Business Bureau (not that that will do a lot of good). This is a terrible business practice! I was really trying to get away from banks and their charges only to find that these people are more ruthless. This is going to cause immense inconvenience to me and I'm sure others who get this. Very nice Walmart. Thanks again for great service!!

I bought this STUPID money card SEP '14 via "money pack," with a $5 fee, then $3 fee at Walmart to load. It was all done as a means to be able to receive funds from my folks, in another state. It was a nightmare frustration the day in Sep. I did all this, and the phone calls back and forth to sender, to the card customer service, then FOUR hours to wait for funds to be available. The confusion and variety of advisements from cashiers, and call center agents, was just futile and more than irksome.

I had no idea that activating the MoneyCard would require my social security number and birth date. I thought very sensitive and personal information that I choose not to disclose. This card is connected to a bank account from Green Dot. None of this information is displayed on the outside package, which would help customers made the best decision to purchase. I spoke with four different representatives, all providing different answers for activating card without providing social security number and/or birth date. I was originally told I could activate card for only temporary usage to deplete funds I placed on the card without submitting personal information.

Yesterday my refund was deposited on to my Wal-Mart Card. I went to the store, bought a couple of things, and when I tried to make another purchase the idiots (Wal-Mart money card) had done put a hold on my card because I had an unknown deposit but it clearly says that it is from IRS refund department. So they told me to fax a copy of my id and social security card but gave me bogus fax number. Called back, got the correct number then they said they never received it so what am I to do now. I've never felt so disrespected in my entire life - ready to explode.

I had my direct deposit from my job and my federal return sent to the card. I was sent a text message this morning saying that the deposits went thru and I was able to use make 3 purchases before the card started declining at every point of sale. Waited 45 mins to talk to someone only for them to tell me my whole account was suspended until I sent verification on who I was. Then they proceeded to tell me that I would have to fax or email my driver's license and social security card in order to lift the hold on my account. It will then take up to 10 business days before the block is lifted. I have no access to my money at all.

I have a Wal-Mart Money Card and this year decided to have my tax check deposited onto it. Well, this morning I received my money. The amount was almost 6 grand. I made a $700 purchase at T-Mobile without any problems, but when I went to the bridal store to pick up my wedding dress for my Valentine's Day wedding, the card was declined. I immediately called the number on the card and was told that my card was blocked due to a suspicious deposit from the IRS. What? I didn't realize that the IRS was a "suspicious" company. Well, I went round and round on the phone with this so-called supervisor about releasing my funds, but got absolutely nowhere. A few minutes into the conversation and without any of my questions answered, she told me that she had more important calls to answer and then proceeded to hang up on me.

Wal-Mart MoneyCard is a scam. They advertise about direct deposit of income taxes and they hold your money. That's fine, for my protection, I call. They have you on hold my money because they have no SS card and ID. What a bunch of crap. I have been getting direct deposit all along without a problem now you wanna hold my funds. A rip off, will never use this again.

Well, my husband received his income tax today and within 3 hours of it getting on his Walmart money card, they put a hold on his card. After waiting an hour on the phone, the guy won't let me speak to any body in charge. He tells us my husband has to verify he is who he is. So we have to fax his I.d. and s.s. card to do the verify and then we still have to wait 10 days until someone decides our deposit isn't suspicious. What I can't get is how is a deposit from the irs for your income tax a suspicious activity.

My paycheck was deposited in my account on Thursday then my tax refund was deposited in my account today. This morning I used the card at chick-fil-a for $3.00 purchase. I went to use the card later in the morning to buy a drink and couldn't so I called the number on back of card and waited on hold for over 30 minutes to speak with a rep. I was informed that they put a block on my card due to the large amount of income tax refund and that I needed to fax them my social security card and D.L. and that I would receive an answer within 10 days as to when the hold with be taken off.

So I went to Walmart to take money off my Walmart debit card and it wouldn't work. They said I had suspicious activity. I tried to buy something online last night... So they canceled my card and now I have to wait 15 days to get a replacement card. I am so mad, how am I gonna pay my bills??? It is 15 days I have very little food and no gas!!! I need my money. I asked to speak with a supervisor and told her I have 2 kids I cannot wait. I need to feed these kids and can't if I have no money. She told me she is the supervisor... I am so mad. After I get my replacement card I will no longer use Walmart as my debit card.

My card expires Jan 31st it is now Jan 28th. I have called their customer service over and over again to make sure they had sent it. One lady told me they mailed it in December and I could request a lost card. Yeah, not going to do that. Another lady suggested that I check my mail. Hello, my mail is not piled up like I'm on vacation. Another person told me it was sent out two weeks ago. When I asked where it was coming from she said California. I asked if it was coming by a Pack mule... she said no regular mail. I called tonight and talked to someone and asked the specific date they sent it out, she could not tell me. Why can't you tell me? Is it a breach of National Security? It's my card. Then I told her I wanted to speak to someone from the US... she told me she was from the US. I broke her down and she admitted she was overseas. Big Duh! As soon as I get this card transferring funds to another card.

Wal-Mart Money Card has been taking money off my card when they blocked it because Dish network gave me a credit of 400 dollars. For months I tried to get this resolved with each other blaming the other. I went from over 500 dollars to none. As of today 1 29 15 nothing has been resolved. Meanwhile they still have over 500 dollars of my money, but won't give a reason for taking it. California Native.

I had paid for some Six Flags season passes and they had declined my card because I didn't put in the correct information, but the people behind the card paid for it anyway after the consumer rejected it.

I am a 2 year employee at Wal-Mart and got a Wal-Mart money card to get my direct deposit check on the card. On Dec. 22, 2014 I discovered my card was used at a Sam's club in Lincoln Nebraska on Dec. 21, 2014 for the amount of 687.37. I am in California, I called to report the fraud and the customer service person at the Wal-Mart Money card told me I had to fill out a dispute, it would take 7-10 business days for me to receive it then for me to send or fax it back. I faxed it back then they proceeded to give me a name and number of the only person they had to handle my dispute, all I get from this number is a answering message saying he would call back within 24 hours of my call. Till this day he has not called back.

I am so upset right now. I just got an email from Walmart MoneyCard to call them about a change in my account. When I called a rep who was not caring advised me that my account has been closed due to their compliance dept. had found something, yet they would not tell me what they found. My state refund, federal refund and paycheck is going to be direct deposit on this card; now I have to contact these agencies to place the card on a different account, file a police report, close my email address that I had for over 15 years. I asked at Walmat MoneyCard to speak to an supervisor. I was told that there was none and that their department is the only one; what crap!! I called several times and I then got an email from Green Dot stating my Green Dot Card will be in the mail in less than 2 weeks.

Went to buy gas with walmart card $5.00 and boy, put in $55.00 at the cashier. It's been 24 hrs still not gotten it back on my card. Bristol TN Walmart.

My card was compromised. I called immediately to shut card down, was told it was done. Four days later my card # was used despite me shutting it down & customer service tells me I have to take the loss unless merchant refunds the money. What is the point of reporting your card stolen if you still aren't protected. Worst customer service ever.

On January 23, 2015 I call Walmart money card about a depict taken from my account. The associate could not speak good English. She started saying my card was compromise and shutting down the card. I beg the lady not to do this. I have no cash money. I need to get money off the card to feed my children and pay bills. She just will not listen. She said I will be getting a new card in two weeks. I told her "no, let me find out what happen first I will get back with them." She shut the card down anyway. She was very rude. I started crying.

In the first week of January I was traveling and passing thru San Antonio. I stopped at a 711 to purchase a money pack to send to my sister. I ended up paying 300$ on a netSpend visa. 8 Hours later arriving at home I activate the card when told that it's in someone else's name and I can't use it. What do I do. They can replay the video, call the store it was purchased, and hopefully review the card to see that 300 should still be on there. My rent is now unpaid and I'm having to loose my home, return my car because of moving expenses and now in debt with bad credit.

I lost my prepaid Green Dot/Walmart Mastercard on 01-10-14. I called and reported it lost and they shut the card down. They informed me a new card would be sent to my address within 7-10 days. I called on day 10 and asked if the card was sent and while verifying my information they informed me that the card was sent to the wrong address. They would not tell me what address they sent it to and they cancelled the replacement card and issued another card to the correct address (which is the address my original card was sent to!).

I made some purchases with my card at a local retailer and decided to return some items I no longer needed. So the credits back to my account and went to grab some food and told the card was declined. Called the customer service number to be told a block was placed on my card due to the transaction amounts did not match and because of that they put a hold on my funds. This is total BS. I done this in the past with no issues and now all the sudden they want me to email them all my receipts to them so they can verify the returns. This is a total scam by the way, think about it if green hold your funds just for a day, think about the amount of interest they can make on our money. I think this is a bait and switch and the US Attorney General needs to look into the FRAUD.

I tried to pay a utility bill with the card & it didn't go through the 1st time, so I resubmitted it. Success. I realized the card was actually charged twice & called the utility co. They said the 1st charge was a soft authorization & would drop off in 24 hrs. They saw that Walmart declined it. It didn't drop off. Walmart said they will hold the money for 10 business days, even if the merchant faxed them a letter requesting it be removed. Total crooks! In this day and age, with our technology, there is no legitimate excuse for such a long hold... other than GREED at the expense of people they know are stretched thin & have no bank account.

I purchased a Walmart Money Card (MasterCard) for use on vacations back in 2012. It expired, so I requested a new one which I received and activated. On December 31, 2014, I loaded $420.00 cash at a Walmart Money Center on this card for use on an upcoming vacation. Since I encountered no problems before, I thought everything was good but a nagging feeling told me to check the balance so I did so on January 2, 2015. I was advised that no notification of funds was received and that an investigation of one business day would have to occur. I was given a case number and asked to send a copy of my receipt along with my name and phone number which I did on January 3, 2015. I checked my balance via text message, Walmart Money Card website, and telephone but the response was $0.00.

I've had an account with them for about a year now and I haven't had any issue until recently. I received a grant for my books for school and since I don't have a bank account I decided to enroll on the direct deposit of the Walmart money card. The school send the money since Tuesday and it is now Friday with no signs of a deposit pending. I'm getting very anxious because school starts on Tuesday and I won't have time to order all my books to arrive within next week (and that's if I get my money). It's obviously false advertising when it states the direct deposit is easy and fast because it definitely is not. As soon as I receive my money I will close my account and go somewhere else because this has been such a nightmare for me and no other bank, no matter how crappy, has done this to me in the past.

I have had one card from a previous state for 10 years. I let it run out almost to its renewal date then I found out someone had used my card so I reported it. When I went to get a new card they told me I can't because I failed to answer security questions correctly. I did answer them correctly but the Government says I didn't according to their data from the Government. They are random questions which are about people, place and other such questions.

I went to pay a bill online that was for $224.00. It was declined and I later found out I only had $222.00. So I call to make a partial payment over the phone. They said it was declined. I went on line and saw that the money was taken off my card. I told the merchant that, but they said they didn't receive any payments. I went back and forth with Wal-Mart about this. They said it was approve for payment. But how can a decline transaction be approved?? I asked them how can you decline the transaction, don't pay the merchant, but take my money anyway?? They had no answer.

I purchased my card back in Nov. 28 and had not received my new card in two weeks like i was told. So i called. CSan was told my card was sent out on Dec. 31 and i would receive it in 2 weeks. Well its Jan.15 and still no card. I got this card to pay my car insurance, But card keeps getting declined. So my insurance has been cancelled and my heart doctor wont take cash anymore. So thought it would work good to pay him so could have health kept eye on, but have not been to doctor since Nov. due to not able to make payment for check up after open heart surgery in Nov. I called and try to talk to a supervisor. Was told dont have one there ok, called back and talk to 5 more people that tell me they are supervisors and no one can give me any news. But a new card was sent out today Jan.15. The reason i called so many times is the ** keep hanging up on me. I have got better service from homeless people on the streets. At least they have more compassion.

I purchased a card thinking I was purchasing a card from Wal-Mart. It was after setting up my direct deposit, ordering two cards that never came, and going six weeks w/o my pay that I found out that it's actually a company from the Philippines that don't even know the Number for corporate. Worst experience ever. Single mother, student with a full time job and four children! Every time I call Wal-Mart they transfer me back to the Philippines! DO NOT TRUST THIS CARD!!! Your money will be lost and no one will care no matter what you're going through!!! I'm looking into an attorney as we speak. THIS IS NOT OKAY TO TREAT SOMEONE THIS WAY! My grandmother passed away. I probably won't be able to make it to her funeral, in the verge of losing my job, and can't feed my four children due to no family or friends in the state. WHAT AM I SUPPOSED TO DO?!

I called in a bill and my card was denied, when I called the card company, the number on the back of the card, I had several unauthorized charges. They said my card had been compromised and they would need to send me another card. I asked them if I could go to the bank and get the remaining funds. They said no, and I should receive my card in 7-10 days. This is the week of Christmas so I had to drive 50 miles to pay the bill, with cash. On the 12th of January I still had not received the new card. I thought, maybe I had over looked it in the mail and I was allowing for the holidays. I called them and they said it was put in the mail that day! Well it was time to pay that same bill again. I waited 2 days because it was just coming from the state next to mine.

On Jan 8 I called to inquire about a transaction on my card. I informed the gentleman on the phone about it and he said he reviewed it and it was in my favor and so he credited my card the amount that I was disputing. Fast forward to 5 days later Jan 14 and unbeknownst to me they cancel my card, stating that the card had been compromised. I explained to the gentleman on the phone why wasn't I notified of this. He stated they didn't have to notify me. I proceeded to tell him I needed to speak with his supervisor. She was of no help either, she stated I would have to wait 7-10 business days to receive another card, and my other option was they could send it Fed Ex @ a charge to my account of $15. Really?? I explained to her that "you all have inconvenience me and I have to pay for it?"

I have been trying to receive a refund for 450 over the past 2 months. Finally I spoke to a woman that gave it to me straight and said my money would be here on the 12. Today is the 14th and there is still no check. After searching online for a number to contact cs, it has only been possible to reach an automated system as I am no longer a card holder. The only way to reach them is send an email and wait 3 business days for a reply. I will NEVER use them again, nor recommend them to friends.

I bought a game on Steam's Winter sale, then bought it again to send to my wife. It wouldn't let me complete the purchase. I thought "They've put a hold on my card because of the repeat transaction. Crap." I called, they said they removed the block after I told them some info. Great. I went to Rally's. My card declined. I called back. They said they had NO recourse but to BLOCK my card, report it as compromised and send me a new one which would take up to two weeks. WHAT? I had it in my possession the entire time, do NOT agree it's compromised, and all that happened was me trying to get some food. My card wasn't freaking compromised. Nothing I said would get them to change their mind. They said they CAN'T do anything else at this point. For no reason. The guy said when I used my card at Rally's maybe someone got my info. But that doesn't even make sense. It declined then, not after then.

I've had an account with this company for about two years. On Friday, the 9th of January, I noticed a charge from an unrecognized merchant and wasn't given a phone number to verify who they were. As a person that has worked for other credit/debit card companies, I know that sometimes, they will have that information. I also know that some Internet merchants use a different name when it comes to what shows up on a statement. I called the number on my card to get to customer service in order to try to get more information such as a phone to call to verify if it was a company I had done business with and the agent I spoke to misunderstood what I needed and instead of simply giving me the information (which I was given 5 minutes later by a supervisor), they assumed it was a fraudulent charge and blocked my account and issued me a new card effectively blocking me from my money that was on the card.

I recently added money to my card to pay my directv bill. I added the exact amount I needed to pay my bill. When I went to pay my bill my card was declined. When I called to find out why, they inform me that they had taken 5 dollars in fees from the amount that I added as a monthly fee. On top of that they help my funds for my bill that was left over saying that it was pre approved for directv. When I called directv they said they rejected the payment and there was no pending transaction on their end. I called walmart money card back and informed them that directv said that it was nothing on their part that they did and that it was walmart money card.

I keep a Walmart debit card to make online purchases so if it gets hacked, it won't as big a deal as it would if my credit union Visa debit card was hacked. However, last night when I checked my balance there was a lot less in the account than I thought. My credit union always tells me what goes through my account and provides phone numbers of entities that have debited my account. They do this over the phone and include such information on my bank statement. What Walmart told me after considerable wait time was that Amazon Prime debited my account for $99 dollars. Now I do not even like Amazon and I told Walmart that I was suspicious of this debit. Walmart not only couldn't provide me with a phone number so I could contact Amazon but the website they referred me to so I could file a complaint wanted $25 dollars to process the issue. I don't see how a person can accurately keep tabs on transactions involving a debit without contact numbers for those debiting my account. Their behavior confirms my practice of avoiding doing business with Walmart as much as possible. My credit union reveals Walmart to be the cheap hustlers that so many of us think they are. Won't get fooled again.

I am a disabled veteran that receives my monthly deposit on a Walmart MoneyCard. Two days after receiving a deposit on my card in January 2015, Walmart MoneyCard put a block on my card. When I was speaking with the phone rep that's in the Philippines, she ask me several verification questions, and I answered all of them, then I requested that they remove the block so I can pay my bills, but she said that it was bank policy and she could not remove the block. So I requested the card be canceled and that they should send me a check for the remaining balance, so she said it would take at least 12 days to rectify the issue so I can have access to my money. Frustrated, I agreed. The problem is now that I need to redirect my direct deposit to my bank, the military direct deposit department will not let me send it to the bank until they give me my Walmart MoneyCard account #. Now it is impossible to get a rep on the phone now that the information is no longer valid, due to the cancellation. How can I get the account # that I had?

My daughter bought a MoneyCard that would transfer to my Walmart MoneyCard. Had trouble transferring the money so I went online and called a phone no. that was listed as Walmart MoneyCard. So I called that no, 816-765-2028, a man answered and took all the info and card numbers and said it's ready to go so I hung up and waited awhile and still no money on my Walmart MoneyCard. So we checked the card purchased to transfer it (which 47.00) plus 4.95 fees. I called the number (816-765-2028), it went to a fast buzz - no ring, no answer. I was cheated of 47.00. Proceeded to do what I needed to report all of this and received a call a week later and they told us the money was spent and I get no refund!!! I shut down my MoneyCard and I will NEVER use MoneyCards again. I used that card for my social security card to go direct deposit 2 years ago. Anyway, I was cheated.

Went to use my card and it was declined. So I call in and then they tell me my card was compromised and there was nothing they could do and it would be 2 weeks before I could get another one or pay 15 dollars for express, which of course I did. Get the new card and they say that it is also compromised. Such **. So now I have no money, bills are due and people need fed. I will never shop at Walmart again. As soon as I get my money, that card is done. After reading the comments here I am convinced there is something going on in the company they are not telling us about. Security Breach on their end? Not sure but it seems like we should have a class action suit.

HELP, is green dot owner of Walmart checking debit account? If not, who is? Online has no info. I need the contact corporation headquarter for the Walmart checking debit account not for customer services prepaid or credit card although they are all in the same but different office. Please email it to me. I have a Walmart direct deposit checking account master debit card was charged 57.94 -identity fraud. When I had called my bank, check bank statement there was a charge that I had not done. I also reported my identification stolen/lost to the bank/merchant who cancel my debit card. This made me delay making any withdrawals for weeks during holidays. I was given a transaction number, told the refund would be retrieve. Then couple weeks later nasty representative African descent male told me it was closed, hung up on me. I had used up all my disability gov't free low minutes calling them back forth, the merchant and the bank until I got a tracking number for the post office where the package was being held for weeks.

So Dec 12th I reported my card stolen. Dec 17 I called just to check on it because it's been 5 days and I haven't received an email saying my card was created. Usually takes only 2 days. They tell me it was never reported. So the report it they tell me it should be there on or before Dec 30. Bills and holidays ok hold. 31st comes still not card. I call they said it was suppose to be there by the 26. I'm like "What well it's super late!" So they asked to ask for another replacement then I yelled because I have bills to pay. 3 paychecks was deposited on that account. I'm broke!!! So they said pay bills with electronic check meaning routing number and account number. All my damn payments was cancelled!!! Now I'm being charged $20 for a bounced check like what the ** and now I can't reach a representative because I don't know my last four digits on new card. Like what type of ** is that!??

Every year I would use my Walmart card for my income taxes. I had over 4,000 deposit in my account and they charged me 3.00 a month. Well, when I started disputing my charges on my card and guess what, when my card expires they will not renew it. It's because I was always inquiry about charges that I didn't make. This card is a rip off. Walmart should be ashamed of themselves but hey, they don't care as long as they get their cut on the monthly service fees.

This is the worst card!!!!!!! If you return something it takes 10 days for it to go back on your card, which really sucks. Then if you get gas they take twice the amount off your card, and if you know you’re getting money back they take it and hide it and make you think you’re getting it back. But it’s theirs, they take it. Then when you think you are getting your money back it’s all on hold which really sucks because you cannot use it and the people you talk to are rude and they’re from India or Saudi. And they really don’t speak English and could care less about you!!!!!

I received this card from a generous parent at the end of the school year, saying I could get something for the classroom. I waited until the fall then discovered that Wal-Mart had charged me $3.00 per month as a "service fee". What "service" did I receive except to get screwed out of money? I will warn all the teachers and parents at the school that this is NOT the way to give teachers money for the classroom. It's just a way to give Wal-Mart some money for nothing. Such a disappointment. Over half the balance of the card is gone. Did Wal-Mart really need the money more than the children in my class needed supplies????

The problem is that my wife's walmart money card mastercard account was frozen. I get paid only twice a month from my job and she gets paid every other week. When my paycheck came, I paid the bills with my check. So when my wife got paid today, direct deposit on the card that was frozen. We were going to buy food and gas. We found out that her card does not work so she called customer service and found out that her account has been frozen because they say that it has been compromised by a vendor. When asked who the vendor is, they said that they could not reveal that to us but as a protection, they would mail us a new card and that it would take approximately two weeks to get here. My wife mentioned that we have a visa card through walmart. They told us they could not transfer the money to the other card, that we would have to wait until we get our new card. Neither one of us gets paid for two more weeks.

I purchased a Money Card on Dec 6, 2014. I put $60 on the card. I went to use it a week later and it was declined. I called and Walmart said it was closed (security breach). It's a prepaid card, really. So I had to send in my Social Security Card and My Lic. I faxed it on Dec 14th. I called A week later, they said it will take 15 days. I called today, they said the case was closed since they could not verify it was me. I guess I did not answer my phone. I probably was at work. So I had to open a new case, wow, another 15 days to wait. So Much for my $60.00, Another Walmart SCAM.

I was given a $20 Wal-Mart MoneyCard for Christmas. It turns out that I can't use it without giving them sensitive information (like my social security number). Basically, can't use the card otherwise- so they want to buy my information for $20? And steal from the people who bought this for me? Definitely DO NOT recommend this card to anybody. Customer service will do nothing to help you.

After receiving my direct deposit I was declined at Wendy's for 99 cent nuggets so I called and was informed my card was blocked due to a "Possible Compromise" rent car note and phone bill all due!!! I called and called. No one could explain this compromise and I was told that I'd have to wait almost 3 weeks for a replacement. I'm now risking reports and disconnection to my phone. Talked with a supervisor and she said, "Well you have to wait for a new car. No access to your money. There's no bank or Wal-Mart who can provide your funds but you can call us to hear your balance." Talk about heartless and no concern for the customer!!! Wal-Mart is officially the devil in my eyes. Oh and by the way this happened Dec 21st. I was told to expect a card January 7th or 10th. No Merry Christmas here!

I have had a Wal-Mart money card for a while and I haven't had any major complaints until now. My card expired at the end of November I thought they would automatically send me a new one, they didn't. So on December 1st I called them to get a new one. They asked me to verify my address 3 times, plus before I called I had updated my address online. She informed me that It would take two weeks to receive the new card. All my money is on my Wal-Mart card, my direct deposit goes onto it, everything.

Walmart green dot money card says they can guarantee you rapid direct deposit. Well that's a lie. My employer sent the direct deposit info to green dot two days early and still no money is on this card. They will lose a customer. I will no longer deal with walmart and any of its products.

I recently moved and misplaced my Walmart money card. I have direct deposit so all my money goes directly to the card. I called to get a replacement card and I was told it would take two weeks to get a new card. It is the beginning of the month. I have several bills due and unable to get to any of my money. I was told there was nothing that could be done to speed up this process. Once I am able to get all my money off this card I will definitely be cancelling it.

Got a 25 gift card visa, used it at a gas station, only let me fill up 15.05. Thinking that there was a balance of 9.95 left, went to next gas station. Today zero balance - where is my 9.95. Gift card was from care package for wife in chemo. Who else are they taking 40% commission, I did call to check balance! Only transaction last 30 days was the 15.05 at Hess gas, had card for 10 days so history is correct. Had this happen before where they told me that they held back 20% to make sure they covered incidentals but really, where is the balance? Usually get these at publix when they run the spend 25, get 50 gift card with 5 activation fee but this is getting ridiculous.

I received a rebate, and instead of waiting for a check, they said they could put it on my card (Wal-Mart Money Card affiliated with Green Dot). Being it was Christmas time, having the money faster would be great. So, I thought. Well when the rebate was credited to my card, Wal-Mart/Green Dot Corp. put a hold on my card insinuating the credit was a refund and was researching the purchase end of a refund. I informed Wal-Mart Money Card it was not a refund but a rebate that I had been expecting for over 30 days. Why they would hold money that was a payment to me was beyond me. While somewhat keeping it together, they asked me to furnish them with a transaction number & date. I did. And they are still holding the funds!!! I talked to Green Dot Corporate office today, and she couldn't help me. Additionally, I have asked both Wal-Mart and Green Dot to send the funds back to the merchant and they said, "no, we cannot do that" so I asked for them to please cancel my card and they said, "no, we cannot do that either". The merchant cannot help me because the payment they made to me was successfully confirmed.

Dec 2014 purchased the green dot NFL prepaid visa with $200 cash at walmart. Went to walmartmoneycard.com/activate to activate the temp card. Must do from a computer. Don't have internet, except my phone. The back of the cards - other option for activation is "or" the support # 1-866-795-7597. Went through options for activation only to be told by system to go to website. I tried every option to talk to a live person. 7 different #'s to be exact. Son went to computer at library to receive an error about bad URL. Called walmart: call # on back of card. We don't refund. Really??? 6 hours later, had someone over the phone try it on their internet again to receive "too many times in 24 hour period". Did another google search with different wording/terms, probably the 20th search. Found walmartmoneycard.com/treasury/help possibility. Once there, scrolled down and found an option for going to "new mobile site". Will try this in 24 hours. Not happy with this entire mess. Even if this site works.

On 12/13/14, I called into Wal-Mart Moneycard Customer Service to report an un-authorized transaction in the amount of $750. When speaking to the representative, they informed me that in order to protect the rest of the funds in my account, they have de-activated the card I possessed and would be sending me a replacement card and submitting a dispute claim to corporate (Green Dot Bank) for review. They stated that it would take 10 business days for processing. They asked if I would like to have the replacement card FedEx'd to me for a charge of $15. Of course I agreed, as I had bills pending and needed access to my money.

I have direct deposit with work and we got paid 12/17/14. It is now 12/22/14 and still didn't get my money yet. Am living in motel and have to pay today or get out. I have two sons that are living with me and going to have to sleep in my car because this card is the worst thing I ever did so please don't get it because Wal-Mart don't care. Everyone else got their money the next day so I know it is because of Wal-Mart money card.

My cell phone company took a 100.00 too much off my walmart MoneyCard. They agreed to put the money back on my card within 24 to 48 hrs. When the money did not appear back on my card I called the MoneyCard and I was told it would be 10 days for it to get back on my card. I'm sure the person I was speaking to had NO idea what I was asking. In the meantime I'm still waiting for my 100.00 to get back on my card. It's in walmart limbo.

I call Wal-Mart money card on 11/14/2014 and ask to cancel my card and send me a replacement because someone used my card number online. So they cancel my card. 12/03/2014 my disability check goes into my account and I've still haven't received a new card, so I call them and they don't remember me ordering a new card so now I got to wait another 2 weeks for a new card now. 12/18/2014 still no card. I call them and now they say I can pay to have a new card FedEx to me. So now I haven't had access to my account for over a month and now I have to pay for another card and pay to have it delivered. How do I explain that to my 7 grandkids on Christmas? I've had a card for around 3 years and have noticed a few times charges not being right online and they fixed it. But the service they have now refuses to let you talk to anyone else. Also most of them don't speak very good English. STAY AWAY from any Wal-Mart services. They think they’re too big for reproach. If there was/is any legal action I can take I would.

A week before Christmas! Everything was fine. Then I went to use the card for a purchase. And the card was denied. I went to the atm and was still denied. So I called the customer service and found that they blocked the card. They refused to UNblocked card. Even though they said why. They still refused to unblock the card. Leaving me stranded on the road with no money to get by. And now my employer is firing me because I have to have a direct deposit account to get paid. So a very black Christmas is passing by. So thank you Wal-Mart for being the ones who murdering Christmas. Taking my job and stranding me on the road with no money to survive.

I got MoneyCard to use while traveling, and for online shopping. Last week the card was used to cover my hotel stay deposit, HUGE mistake! The hotel has released their hold on funds, days ago... yet WalMart will not refund my money for 10 business days. Customer service was horrific, no help at all and scripted responses to all my questions. I'll be canceling this card, as soon as the 2-week long refund is issued. WalMart stalls the refunds, in order to accrue interest on customers’ $$$$, this is just ridiculous!

I noticed in my statements that Apple iTunes have been taking money out of my account. At first, I didn't bother with it because it would be $0.99 here and there, but it was becoming a monthly thing, and I saw on one statement that someone from New York had used my card. I live in SAN DIEGO CALIFORNIA!!! How was that possible? The only people that have my information is me and my husband, so I placed a complaint and I got a letter say they are going to refund everything that was unauthorized. Why is there money being taken out if it's unauthorized?????? I am so mad!!!

My son purchased a Walmart money card to receive a security deposit from a campsite he was renting. The RV park put the deposit of $750.26 onto his card and when he sent to use it he was told there was a block on the card and he would have to get the original receipt for the transaction. He was able to obtain the receipt and it was sent and verified by the foreign representative that it was received and they would be able to use the card after one business day. Well that was 15 days ago and still unable to use the card. He was told that they would have to call the RV park and verify that they put the money on the card and would have to wait one business day. The next day called the customer service number once again and was told the number that was provided for the park was wrong but my son called the number three times and got through every time. We have realized Walmart or green dot has never tried to call the "merchant" as they refer to them and it is looking like they have scammed my son put off his hard earned money. This company is a joke and I will never use this product again. Seriously considering shopping at stores other than Walmart since they put their name on these useless cards and then do not even provide help when needed. I will continue to call this customer service number every day until my son receives his money but buyer beware. This is a scam and you will be out of your hard earned money!!! DO NOT BUY THESE CARDS!!!

I just recently tried to order my son's Christmas present online and the order did not go through because of insufficient funds due to a change in shipping tax, so I was going to go out and add more money to my card when I noticed that the initial $106 had not been put back on to my Walmart debit card. So I then contact the company I was ordering from along with the customer service number on the back of my Walmart Visa debit and came to find out that Walmart is holding my money they will not release it until the 24th of December. Mind you, all this took place on the 15th. My son being very, very ill in ICU and nobody knows if he's going to make it or not has only asked for one thing for Christmas. I am a single mom of 3 and I am unable to replace that $106 in time to order the shoes for him to have by Christmas and Walmart is unwilling to cooperate with the other company as far as authorization release. They are unwilling to help me in any way, shape, or form. All they keep doing is apologizing and that doesn't do my son any good.

Went to activate my card so I could get a permanent card in mail and they tell me my info is wrong and wouldn't give me a permanent card and says goodbye and ends the call. You people SUCK. WOULD NOT BUY ANOTHER ONE FROM YOU. You suck!!!

Tried to use the card to make a DirecTV payment. There was a negative of $3 so they were unable to take the payment. The $3 - caused a non payment of the bill which caused my service to be interrupted but DirecTV never took the money which caused DirecTV to making insufficient nonpayment. Now my money is just sitting somewhere and no one can give me an answer.

My wife uses a wal-mart money card. Her card was lost today so we had to call customer "service" to report it stolen. Let me just say that this was the absolute WORST experience that we have ever had with any company on the phone. I've had telemarketer calls with more knowledgeable people, hell I've had collection calls where the person on the other side was more polite and at least knew what they were doing. Long story short, after talking to two people for almost two hours (neither of which spoke or understood English very well) we were told that the card was cancelled and we had to wait around 2 weeks for a new card to arrive! 2 weeks is a long time to wait when your check was just direct deposited the day before and now you don't have access to it. We were told that there is no way to get our money other than to wait for the new card to come in. When we asked to speak with a supervisor, we were told that there were none available at night and that they were all we could get. Such horrible service from a company that deals with people's money!

On November 30, I went to Birmingham to drop off my step daughter. I tried to get gas at a gas station on my way back home and my Walmart Money Card would not allow me to get gas. I went inside and was told they were "out of gas". The transaction was cancelled at the pump, but my funds were still being held on the account. I contacted Walmart Money Card on 12/1/14 and they informed me the funds will be available on 12/9/14. Well it is 12/12/14 and my funds are not available. My paycheck is deposited to this card and I don't have access to any of my funds.

I called customer service asked to speak to a supervisor & was told by rep. she was the supervisor that would be help. I got no help & was disrespected. Wrote 2 letters w/ no response.

My card had been (lost or stolen). And I called customer support for a new card, or even to have my balance transferred and they couldn't help me either way. So to all the other customers out there you cannot transfer or have a replacement card over-nighted AT ALL. (BEWARE)

I called them in October 2014 to make sure my info was up to date & that they were sending my renewal card. They said I should receive it by November 20, 2014. Well that date has come & gone & still no renewal card. I called them & they told me that there was some confusion on where to send it, even after I had updated my information & they wanted me to pay to get my money off the card, after I had just gotten paid the week before and paid to get my check cashed at walmart & I refused. The lady on the other end of the phone said, "well, the only way to get you another card is to turn the card you have off and to send you another card. BUT you won't receive it until December 12!" Seriously, this is how I pay my bills and they can't get one fast enough to me until December 12?!

I attempted to fill my gas tank at Wal-Mart Neighborhood Market on Regional Airport Rd. in Bentonville Arkansas. My Wal-Mart/Green Dot Money card was charged $100.00 deposit but no gas would pump. I tried a second time. My Wal-Mart/Green Dot Money card was charged another $100.00 deposit and I was able to get $1.70 in gas then the pump shut off. Not realizing $200.00 had been deducted from my Wal-Mart/Green Dot Money card, I decided to go to Wal-Mart on Walton Blvd to use their pumps, having had only good experiences with them in the past… This time the pump did not come on and I got a message showing my Wal-Mart/Green Dot Money card is invalid.

So the only complaint I truly have is that there is a $400 daily withdrawal from an ATM. Purchasing over this amount at a store is not a problem. Moved to my new place and it took me 4 days to withdraw the amount I needed to pay my rent and security deposit. Fix this and it will be 10 stars.

Last Friday 11/21 I was overcharged for a cell phone bill from Sprint 740. Sprint admitted fault and credited back the full amount and gave me the authentication code. I re-set up a payment with Sprint for the following Monday for the correct amount of 300. It is now 11/29 my Funds are still not returned. My cell phone is now shut off and 15 calls to horrible money card customer service with the same answer - My funds will not be available until 12/2. I know credits take a 24 to 72 business day hours. These people do not care about the people that only make it paycheck to paycheck.

Payroll not loaded and it's thanksgiving. I spoke with other workers and their money was in their bank account. Walmart told me to check with my employer. Not good at all and now I don't have money!!

I bought the walmart card for direct deposit. I received my personalized card in the mail in about a week. But after I activated it, I was unable to use my card. Said my information was wrong. I tried contacting the number on the back of the card with no help. I even tried online and when it asked for my 3 digit number on the back of the card, it told me the number was wrong. How is that exceed possible? I now have a card with over 40 dollars on it that I can't use. I hope this catches the right persons attention and I can actually get this issue resolved so I can use my money.

I bought a Walmart Money Card and ordered one for my daughter who lives in another city. I load money on the card for my daughter. I've had this card for 2 years. I tried to load it today and couldn't so I called customer service. They told me that due to "unusual" reload activity, they have cancelled my card and I could no longer use it or apply for any other cards at walmart. I asked her to tell me what the unusual activity was because I load money from my bank card and if something was compromised I needed to know. She would not tell me. I did not do anything any different than I have for 2 years. So basically they cancelled my card because I loaded money to it. Ha Ha - What a bunch of frigging idiots. They really need to get out of the business of pretending to know what the hell they are doing.

Tried to use the card for three different transactions, all were declined. First was a payment to oversea account which was declined. After contacting company, was told can't send money out of the country. Second, was trying to use atm to retrieve money and once again, declined. Last but not least, tried to pay a bill that is in the country and once again, declined.

I put a good amount of money on a Wal-Mart money card and as I attempted to use this card I was starting to get denials, and I knew something was wrong because there was loads of money on the card. I called the helpdesk and they told me they put a hold on it to verify the purchase which was a little over $200, they said it was a hold until they're just like could reach me and verify the purchase. Well this is embarrassing in the store, but I got it mainly for online, they supposedly unlocked it, tried it again, same problem! This went on forever, no exaggeration, I've called them at least 8 times to rectify this, to this day I still have money on hold on this card with a lot of inept people who have no idea what they're doing or talking about!!

I came across your articles from last September about walmart moneycards being hacked and the money spent at Targets in NY. I found this due to the fact this happened to me on 11/13/14. That was the day my paycheck is direct deposited onto my walmart money card. I had over $1200 on the card as of 8AM. I took my son to the doctors and stopped at walgreens on the way home to get my son medicine. My card got declined at walgreens. I went out to the car and checked my walmart money card account online and it said I had a $0 balance. The last charge was $950 at a Target in the bronx NY. They took every last cent I had on my card which was all of my money. I called Walmart and was told they cannot do anything until the debit posts which could take 10 days. The debit posted on 11/15/14. I then had to fill out a dispute form and wait for a letter in the mail.

Fix machine - I was told it was broken but I can get cash at regular, which did and was charged 3. Sherman WM is the only place there is an ATM for me to use within a 25 mile radius. Something always upsets me there. I think I'm going to be changing my supermarket to Winco with me.

I made a purchase at a furniture store back in April. I purchased over $5,000 for three rooms. I paid cash for most of it but for some of it, I used my Walmart money card. The total purchase on the Walmart money card was $1,386 and I had issues with one of the rooms furniture so the store returned it but said they had to put it back on the Walmart money card because the return was only for $744.09 and I spent more than that with the card. I was okay with that. They told me I'd have the money back on the card in three days. I checked my account, the money showed it was there but when I went to use the card, it declined. I contacted Walmart, they told me there was a block on it.

Loaded money on my Walmart card and bought an item from there using my money card. The next day when I returned the item and made to pay another fee for putting the money back on my card. In short it cost me $6 dollars total for using my card at the issuing store. When I return an item elsewhere, I'm not charged $3 to reverse a charge on a returned item. Why at Walmart? The manager Mike said it was my fault the cashier didn't reverse my transaction... "I didn't tell her how to reverse the transaction on my money card" I lost my money, and won't so there again... I will file this complaint with the BBB. Employees should know their job!

After bank issued credit card compromised, loaded hundreds on Walmart card to use during travel to Australia. Unusable abroad including at big W which is a subsidiary of Walmart USA. Upon return to USA, used to reserve hotel for one night in Denver, Co. Paid cash upon checkout. Guess what? Yep. Money's gone. Hotel assures it was credited back to card. Walmart refund system a joke. After reading about others experienced with this card, thankful only lost a hundred dollars and not more.

UNHAPPY CUSTOMER OF 5 yrs..Twice my card was compromised by outside hacking.. The process to get your MONEY BACK is ridiculously LONG and STRESSFUL for the Card Holder.. I've been waiting for 8 days for my funds to be redeposited to my NEW CARD.. and was told now there will be another 10-14 day for MY MONEY.. because I Have to fill out another dispute.. I DID THAT 8 days ago!!!!! I will NEVER DEAL WITH YOUR COMPANY AGAIN.. I'm a VICTIM AGAIN!!!! I will be sure to let everyone I know!

It is Veteran's Day and 24 hours late being uploaded to my card. I called the number on the back and got a woman blaming my employer. Well, what she doesn't seem to understand is that all other non-Walmart Card employees have their money, this is a new financial company that handles our pay checks and it's an odd coincidence that a second company would not load up our money on a holiday. It's happened every holiday for the past three years like clockwork. Normally I have no issues with Walmart Moneycard, but when you need your money, you better hope that you don't need it on a holiday that you get paid on.

Someone compromised my money card charging $285 to an ATM in Miami. They had my card number and PIN without the card or my knowledge. The full amount was returned. That makes it a pleasure doing business with you. Thank you so much.

Like many others, I purchased a Walmart money card for a short-term payment. When I went online (after making a transaction), I noticed that my email address and local address were totally wrong. I called and spoke to a call center from another country, and the person supposedly fixed the address. That person transferred me to another department to request a new card. Mind you, I had $120 in my account and a pending transaction of $99.00. The lady reassured me 3 times that the pending transaction would go through and to expect my new card with my $20 balance around 10 days from that date. Well, I still haven't seen a card AND my transaction had been cancelled. Walmart, get out of this business. Stick to groceries and housewares.

I have been dealing with this battle for two long weeks! I have had the Walmart's prepaid debit visa Money Card for about six months. Other than some basic expenses, I trusted Walmart to make my car payment. I have been going through some tough times, and being late to your car company is stressful enough. I went to Walmart after work Monday the 27th, and deposited a total of $1,200.00. I was told by the CS, that I could only deposit $1000.00 at a time, so I did it in two transactions. Later that night, I sent $800.00 to Nissan Financial through their payment financial company Bill Matrix. It's bad enough they charge me $12.95 per transaction every month. After I posted the transaction, it was rejected by my institute. I didn't understand why? I had the funds in there?!?! I even called Money card and they verified my funds. They told me to try it after 10 pm PST, since their system will be done with their updates by then. I tried to post a payment again, and even tried several times after. Declined. I called Money Card back and still couldn't get any answers.

My funds were electronically taken from my card. There was one atm withdrawal and the other six transactions were purchases. This happened shortly after I got my veterans benefits directly deposited onto my Walmart money card on October 31, 2014. I contacted Walmart about this and they said they could not start their investigation and dispute of transactions til the amount were posted by the merchants. This is absolutely ridiculous. I live in California and these transactions were in Houston, Texas. They told me that it could take up to 10 business days to post and then they would have me file the dispute. As soon as I receive my money back on my new account I will close it and never use this company again.

I wish I knew about this site a couple of years ago with my dissatisfaction with Wal-Mart money card. I have one card and I wrote info down and keep hidden in house so wife can pay bills online while I'm at work. Went to grocery store to get food and such knowing there was $400.00 on card and total came to $246.53. It was declined. Thinking it was a mistake I had them run card again, something happened. I came home and called number on back of card. First I got no one for several days. Finally someone called and they spoke broken English. Told me my money was frozen to pay $360.00 to a credit card I don't own. After a few hours of investigate I found out stepson used my card to pay his credit card. They said they would send dispute papers in mail and you only have 8 days to receive, fill out and send back.

I accidentally left my card at Walmart, with a cashier. I returned and of course she said she didn't have it. Anyway I quickly canceled the card. My problem is not the automated phone service, it's the actual live people you talk to. No one speaks proper ENGLISH! I misplaced my card Sept 25 to this day, I don't have card or my $919.00.... Today is Nov 2..... I have call at least 10 or 12 times saying something wrong. I have given my complete address every time, my apt # is Q11.... Q as in Queen or Quebec. 6 different times, they said 211, no I said Q11 as Queen or Quebec. Every time, they tell me 7 to 10 business days, that has not arrived yet. Nothing against FOREIGNERS! But walmart MUST hire proper ENGLISH speaking reps...... Me, unlike my neighbor, he would have gone up to our local Walmart, and it wouldn't have been pretty! He would have definitely made the 6pm news!

I purchased on Ebay and had a seller refund the transaction. When I did not see the refund on my card I called customer support WalMart Money Card and was told I would get the refund by the 11th of November. Today is the 31st October. I have never had these problems with Amex Serve Prepaid. I will start having my direct deposits going to Amex instead and ditching this WalMart Money Card. Not only does the Serve card not charge monthly fees but when you call for support you get someone you can understand and who is actually located in the US. Whenever I have had a refunded transaction I was able to call support and ask them to release the hold for said payment. Between WalMart and PayPal these two sit on your money trying to maximize profits on your time. Forget that, I am done with these people.

On October 23 I went into Walmart and loaded $700.00 onto my Walmart money card. I then proceeded to order a flat screen television and an HDMI cord. The order was canceled by Walmart.com but the $616.11 was taken off and still not back on.

I purchased a Premier visa card from Walmart last week only because it does not charge a reload fee like all the other cards on hand. Within a week I received my personal card with my name on it. I went to activate it and notice my name was spelled wrong and could not activate the card. The person I spoke to who I wish could speak ENGLISH, was of no help and hung up on me while putting me on hold. I called back 5 times to try and settle this situation. I was informed I had to reopen a new card "which I did" put all my money on this card. I tried to activate it and was informed I could use it for purchases, no cash back which I understand but was not allowed to load any money on to it. I was not allowed to transfer my money from the old card onto the new card, why I don't know. They wouldn't even listen to all my questions and did not deactivate old card since first card was a temporary one. I still yet had all my questions answered by experienced people who can understand English.

I went into walmart about 2 days ago to get a prepaid Preferred walmart money card to keep adding money from each paycheck so I can save up for a vehicle. Well I added 160$ that day, activated my temporary card, and then checked my balance 20 minutes later and the 160 was on there. I went online today though, and guess what?? If you guessed my balance said 0.00 you are 100% correct. I started flipping out and I called a customer service rep to see what the issue was. After being on hold for 15 minutes, someone that never attended english classes answered the phone and I told her about the situation and asked what the hell is going on?? She told me after any transaction, they put your card on hold for 7-10 business days for an investigation??? What the hell is that?

I opened a Walmart card to be able to pay for a surgery and I don't have a bank account so it seemed perfect. I could get the Walmart card and pay with that - it was not at all what I expected! My surgery cost $6,400 - it said on the Walmart card I could reload a thousand dollars at a time but the balance on my card could not exceed $7,500 so there shouldn't have been a problem HOWEVER I get a email saying they temporarily locked my card and I needed to call them so I do just that. He informs me that due to my "unusual" reloads that they will take the lock off so I can spend the rest of my money but I can't reload the card nor will I be able to open another card account with them! I'm totally confused. I was following what they were saying, I could and couldn't do but my activity is unusual? When I stated I was paying for a surgery all he could say is sorry he wouldn't let me speak to anyone else but he was very unprofessional and just not helpful at all! I don't understand why they are getting by with doing this to so many people.

Currently I'm unemployed and through my state I have direct deposit allowed for my unemployment benefits. I didn't have ANY type of bank account until yesterday after this happened to me. I am a Type 1 diabetic and was going to purchase my insulin and supplies, which if any of you know a diabetic you know they need insulin to LIVE. I always check my balance to see how much money I will have left until my next unemployment check and when I did I noticed I only had 10.51 left on my card. Now I have been using Walmart's prepaid card since they were with GE capital bank, which btw helped me out a hell of a lot more than this Green Dot crap. I had identity theft once last year. Someone got somehow got my card information and made a hotel stay in Oregon. I have since received a new card after that incident.

I purchased a money card for my husband as a way of giving him money while he was away. I ordered his personalized card right away; it never came. It has been 60 days and still no personalized card. He loaded 411.00 on his card to pay bills and cannot use this money nor take the money off of the card and the Walmart customer service number does not have corporate people that take customer calls to remedy the situation. Now they want to cancel this card and send him a new one, which gives us no access to our money for another 7-10 business days. This card is fraudulent, they keep your money, send no card, and will not allow you to take your money off of the card.

I used the card fully within the allowed deposit/withdrawal limits. Nowhere in the agreement is it stated where money cannot be withdrawn from an ATM; in fact, it tells me where I can go to specifically withdraw cash from their network of ATMs. My account was soon blocked from any more deposits, but they allowed me to spend the remaining money I had in my account.

I open a Walmart money card account for my son that's in his 1st year of college. He lost his wallet and I called to report it and canceled the card. I discovered his card had been used at a gas station. Walmart money card gave me back the money and a new card, but wrote a letter saying that he can only spend what's left, cannot reload the new card nor open up another account with them. I tried calling them up but never got to speak to a live person only an automated system. Left Confused.

Becoming frustrated with the typical fees associated with Banking checking/savings accounts, I elected to close my accounts in order to open a Wal-Mart money card. My direct Deposit goes directly on the card. I am not charged the excessive fees associated with typical Banks. If I don't have the money on the card, I simply cannot use my card. Everything aside from the often poor customer service related to a language barrier & absence of any form of customer satisfaction provided, Honestly, I chalked it up to the fact that if Customer Satisfaction isn't free. If I want this service, I must PAY a Bank fees in order to receive it. That being said, I began to realize that when items purchased were returned and the reimbursement being placed back on my card, that these fees were NEVER added back. This has happened enough times for me to initially be told the process takes Wal-Mart up to 10 business days to add the money back. Even though the originating store released the reimbursement immediately.

I have a Walmart money card and I only use it for work, study. As soon as I got my check from school they put a hold on my account saying somebody messed with their system - open up another account and got some money from them. When the card that I have has no overdraft you only can spend the money you put on there. They told me to wait 30 days and it’s been 30 days now. I still have no money for books, insurance, for me to play basketball, eat or pay my rent. Now they telling me to wait 30 more days. My life is over because of Walmart.

I've had my Walmart Money Card for several years and have my paycheck direct deposited into my account. I used my card last night for two transactions one as a Visa Card and two for an ATM withdrawal at a local Rutters Convenience Store. Today I tried to buy groceries and my card was declined. Called the customer service on the back of the card and discovered unauthorized ATM withdrawals TODAY from Jamaica, New York. I cancelled my card immediately and was told that an investigation has to take place and IF I'm found not negligent that I MIGHT get my money back by October 8th. That is 10 days away! I was completely wiped out financially. I'm not a rich person, as a matter of fact I live week to week and this scumbag has left my family without food until I get my money back. How did this happen?

Missing my debit card since September 2nd. They said would receive it 3-5 days. Spoke with them yesterday - still no card no tracking info. I feel that really don't care.

I got this card to travel in Canada and manage my travel budget. I called before I left to confirm the card could be used in Canada and was told yes. Absolutely none of my charges have gone through. I've called after every decline and I'm told my card is active but the vendor is not approved. A complete fiasco for me. I will empty the card upon my return home and never use Walmart for anything moving forward.

I placed an order with Papa John's pizza, 2 transactions did not go through but it showed in my account as they took the money. Called Wal-Mart Moneycard to dispute this transaction. They did not call corporate, they called the store who does that. So I called corporate myself and they explained it was Walmart who had to return the money to my account. And Walmart cancelled the dispute and told me they were not giving my money back to me. I am disturbed by this. I lost 135 dollars total. When I called on several occasions, I was told the money was going to be reversed back to my account on Sept 17th 2014. Nothing at all. Again money gone. Such a shame how customer service treat their clients. I will never ever use a Walmart money card and will cancel my kids cards as well.

I am very disappointed in the way my situation was handle. My card was deactivated without your company making sure I had a new card available. I had to deactivate my account because I see no good point in having an account where I have no access to my money.

Temp card worked fine for a couple of online purchases. Received the personalized cards, tried using them at several different merchants...declined. Transaction history for the card said it was a "security block" on the card. Customer service was not only completely useless (every agent just repeated that there's no block on the card), but several were outright rude, transferred me without consent, interrupted me, etc. 2 hours on the phone got me nowhere. Can't access the $22 on the card now... best I might be able to do is attempt to withdraw $10 from an atm and chalk the last few bucks up as a loss. Then take this card, throw it away and go with ANY other prepaid card, because this one sucks, point blank. DO NOT WASTE YOUR MONEY. I'm filing a complaint every way I can because this is a total rip off.

I used my Walmart Money card to make a payment on something I bought, with a reputable company. I decided to make 2 payments. When I called They had no records of it. So I'm out of money and have to make another extra payment. I trusted the card service. I feel like someone ripped my money off. I kept a record but they can't! Don't trust to use it again. This was the first time I ever used one. I guess they saw me coming. Temporary card they give you is not secured! Never again! How can they do anything - it's no RECORD!

I have always made my Walmart credit card payment on time. I have made payments on the exact payment due date of the 26th of the month either online or in person at a local Walmart, other times way before then. But this morning when I went online to see if the payment had been received, it showed that the payment was made but I was charged a late fee. Never before have I ever been charged a late payment fee ahead of time. I don't know if this is because Walmart now uses Synchronicity Bank instead of GE Capital Bank and that this is Synchronicity Bank's policy or not, but it if this is how they are going to treat their customers, it is better to pay off Walmart credit card debt as soon as possible. But if you are like me, poor and barely making end meet, it is very hard to pay off entire debts. I have other issues like feeding my family, clothing them, pay rent, utilities, gas money for my vehicle which is over seventeen years old - you get it. This the first time that a bank charges late fees ahead of time which I think that it is another corrupted way to make extra money.

On the morning of August 26, 2014, I was informed by automated message via the customer service line that my card/account has been closed, and all associated services (i.e., direct deposit) must be terminated. The card will not accept cash loads, and that I am ineligible to establish another account with this company in the future. Attempt to speak with a specialist were blocked through normal channels, and I had to select the "report a card lost or stolen" option in order to speak with a customer service representative. This representative informed me that my account had been terminated due to my possession of multiple cards.

I was trying to activate a new phone with Straight Talk. I had to purchase a network access code from Straight Talk to get my type of phone activated. I tried to purchase the code over the phone with a Straight Talk agent after he got my serial number from my phone and my Walmart money card information. He then said his system wouldn't process the transaction and I had to do the purchase online. I then tried to purchase the code online. It said "your card has been charged" and showed a button that said activate. After I clicked the button to activate, nothing happened. I didn't get the code or even a confirmation number.

I placed $100 in my Walmart money card account and immediately it would not activate. Not then, not a year later, or even later than that. I sent it back to Walmart and after a couple of months received a new one with many fees having reduced my balance to $25. I am going to WM tonight and take back what's left and then destroy this card. Last time WM. Last time.

I decided to purchase a Walmart Money Card to avoid using my debit card to purchase a computer program online. I have had bad experiences with this in the past and I figured this would be a safer way to do this. After trying to purchase the program and being denied several times, I tried to contact customer support, which automatically sent me a permanent card. Upon trying to active the new card, it would not allow me and I contacted customer support. The customer service rep told me my account was blocked due to unusual activity and the only way to unblock the account was to fax in a copy of my driver's license and SS card. After telling her that I was not faxing in a copy of my ss card and asking if there was any other way, she only repeated her answer. I asked to speak with her manager and she said she was a manager. When I asked to speak to her superior she responded that she was unable to transfer my call.

I have had Walmart MoneyCard for over 5 yrs now and never had any huge problems until today! I was in an emergency situation and tried using my card and it was declined. My sick son and I were stranded for hours in 105 degree heat due to this. This evening, I called customer service after verifying online that I in fact had plenty of funds (MY MONEY) in my acct. First off, the outsourced Philippines-based company answering the phones are rude, incompetent and cannot speak English that I can understand fully. What I did understand is that my card was blocked because of a suspicious credit from Paypal.

I've had a permanent Walmart Moneycard for the better part of three years now. Mostly, it was used to purchase gas, at the onsite Murphy's USA pumps, as it saves an additional 0.15/gal. I've always reloaded the card at Walmart, at either a register, or at their Money Center. I've NEVER had an issue with it, until just the the other day. Upon attempting to purchase gas, I was told my card was declined. So, I paid with cash and went on my way. When I got home, I called the customer service number. After entering the pertinent information, the recording told me my card had been cancelled and I would be unable to reload the card OR even purchase a new one. I was able to unlock the remaining money on the account (after all, it's MY money, right??). Do you all realize just how prevalent the GreenDot cards are?!

I purchased a temporary money card with the understanding that my permanent card would arrive in the mail. I went through the registration process online and was able to print out a deposit form to give to my employer in order for my direct deposit to be put on the card. When payday arrived, my money was not available on my card and when I called customer service, I was told that my direct deposit was returned to my employer. I was told to wait 2-3 business days and my employer would have the money returned to them. FOUR DAYS later and my employer still hasn't received my rejected direct deposit back and the folks at customer service refuse to assist me in locating my paycheck. DO NOT, DO NOT, DO NOT purchase this card!!!!!!

I purchased this card although I already had one with a check cashing facility because the fees were so minimal. Before buying & loading the card, I spoke with 5 Walmart employees, including a manager to make sure I understood what I was buying. I was assured that all the information stated on the card's packaging was accurate and that being a product of Walmart, it was more reliable than the other cards available. So I bought it and loaded $150 on the card. The main reason I chose the card I did (the most expensive of the choices, all Walmart brand) was because it was the only one that had the ability to shop & pay bills online. I had bills due that day and was told by the employees (based on the information that they had from thoroughly examining the card) that I could use the card that day to pay my bills online. I loaded all my money onto the card, went home, and tried to pay my bills.

I bought one of these in preparation of going to a concert, not wanting to carry around large amounts of cash but still wanting to withdraw some. Little did I know, however, that you need to provide them with your social security number and in order to withdraw money you must be at least 18. None of this information is presented to you before you actually BUY the card. Because I wasn't 18, I am now stuck with the temporary card that I am unable to withdraw money with. So be warned, for a LARGE NUMBER OF REASONS YOU MAY BE STUCK WITH THE TEMPORARY CARD, UNABLE TO WITHDRAW CASH WITH. This is especially scary after reading so many stories of user's accounts being frozen, money not going through, because I would want to take my money out of that card ASAP.

Got a card at Walmart for direct deposit. I heard my paycheck would be a day early. That's the only reason I purchased it. I already have two separate accounts I could have used. I use Woodforest and Wells Fargo.. waste of time. I guess if they approve one out of ten.. just a money racket I think. Glad I found out early on and stick with a real bank.

Alright, so my fiance has a Walmart card that his dad deposits $100 into every week, and we have never had an issue until 2 months ago. First off, they spelled his name wrong on the card. "erian" instead of Brian, and couldn't get it fixed. Then our roommate took the card to SAC bank to withdraw money but left it in the ATM. Brian went to go get it, but because the card name and his name didn't match because of the company error, they shredded it! So he ordered a new card. 7-30 business days. That was in June, it is now almost the middle of August. I don't know what to do but don't use this company.

Don't buy these cards or you'll have nothing but trouble with them!!! You can't pay certain bills with the temporary card only, with the original card they send out, which they say takes 7 to 10 days, which the cards never arrive. And once you call them for new cards, they put a lock on the temporary card that you have. And there goes the money you had in that card 'cause you won't be able to use it until you get another new card which will take 7 to 10 days to come, which they don't arrive. So now you're stuck without being able to use these ** cards or take your money out. WALMART IS SCAMMING THE PEOPLE WHO BUY THESE USELESS CARDS. I BELIEVE IT'S DONE SO THE BANKS CAN USE THE MONEY THAT'S HELD UP IN THE ACCOUNTS FOR THEIR OWN PURPOSE. WE ALL NEED TO SLAP A CLASS ACTION SUIT!!!!!!!

I was paid for business services by someone handing me one of these cards. It seemed simple enough. He had the card, still in the package, and a receipt from Walmart. He had paid the amount of money he owed me, as well as the fee for the card. I tried to return it to Walmart for a refund. No soap. I was told that I had to activate the card in order to get the money. By that time, only a few days or so, a "service fee" had been charged. I went online and activated the card, only to find out that I could not withdraw cash, but I could only use the card to pay for stuff. I needed the cash for the business, not money for materials!

They keep putting our card on hold & have lost $2200 in a matter of 3 days telling me my account has a zero balance.

I've been using this card for a few years and had been having a decent experience until a few months ago. My son's father pays me child support with a Green Dot card and I put it on my money card each month. So he sent me the number for the Money Pak and I called the automated number to add it because that's the only option to add the Money Pak. So I put in my 16 digit card number then the Money Pak. The automated system said, "We will be adding $200 to the card number ending in **" and it had the correct last 4 digits. So I proceeded. Finished the process and hung up. After a few minutes the money didn't show up so I called customer service. First off every person is foreign and barely speaks English. Next the automated system will tell you the reps have the same information as the website... then why do they even have reps?!?!? Aren't they supposed to be able to help us?

I had purchased a Walmart money card and put money on it to buy some items online and I went to activate it online. I was on my lunch break and needed the cash so I decided that I was going to just call and activate it so I did. When I did this the lady didn't tell me that I wasn't going to get an actual card in the mail and it turns out that I didn't get verification of who I was, so my card is only temporary. So I called customer support and I got so mad because the lady said that since I can't get verified for my first and last name and social that I can't receive an actual card.

WARNING! To good hardworking people, DO NOT USE THIS CARD COMPANY! Customer service is non-existent. I was foolish enough to use them for direct deposit and now sitting in 105-degree weather, stranded with my daughter, thanks to this company. All because they do not do what they tell you. Then when you call them, they act like idk. Oh well. Good luck trying to speak to a supervisor. Waste of your time and money.

Just posting a heads up that you cannot use the Walmart Money Card for credit or debit purchases or for ATM transactions in Canada. Otherwise, I have been fairly happy with the card and with the bill pay services. I just have to remember I can't use it in Canada. I am guessing you can't use it anywhere outside the US.

I loaded over a thousand dollars on my Walmart card on July 11, 2014 and on July 12, 2014 I tried to use my card and the clerk told me that my card was declined because I had reached my limit for the day. So I called my card and come to find out I also had over 1000 dollars missing from my account. I spoke to customer service and they placed a lock on my account and told me that they were going to send me a new card which will take 5 to 7 days and that I will not be able to dispute the charges until they had cleared my account which will not clear until the 22nd of July. I got my new card 5 days later and as of now July 19, 2014 I am still awaiting the charges to clear.

Last month, went to check my balance on my card to pay my bills. Some fake operators with a fake company wouldn't tell me my balance unless they wanted me to sign up for a wal-mart gift card. I said no, I was only interested in checking my balance. So they kept pursuing the issue. They promised 7-10 they would send my gift card. Talking so fast so you couldn't understand. Send another operator to do a recording, I promise it's only a couple of dollars. Confirm your answer, got it or no. Oh they got it, alright. My money. I called Green Dot a few minutes ago, they act like they have no knowledge of it so they hesitated a minute. I said why are they on your company phone number making promises they can't keep. Oh miss, what you are dealing with is a scam. So I said I can't dispute it or anything, no, can't do anything. Didn't say sorry or anything. How dare a multibillion or million dollar business get wrapped up in a scam. That's just dirty schemes and dirty money and dirty greedy people. Taking money from people, not promising the service they are suppose to be getting. Wasting people's time and their hard earned money. Crooked hands and a cheating pair of false scales don't add up.

Hello everyone. Sorry, you guys are going through this as well as I. It also started for me in May of 2014... I made a payment for May, it didn't post. Once it did, they said it was late and they cut my credit limit by the couple oh hundred that I had just made. When I called customer service just like you guys, I got the runaround with reps that you could barely understand then in July of 2014, made my payment, they again held it without adding it to my credit limit. When I called and asked about why they were holding my 300$ payment, he also told me it was for my own good and something about security purposes. It will post to the credit limit in up to 21 days which will total 30 days from date made.

I've had a Walmart money card for 5 years now. 2 years ago, my card was stolen and I reported it in and FedEx me a card, no problem. Now on June 30th, I reported my card missing. It is now July 18th and I still haven't received the placement card. My paycheck is on this card, I don't understand the delay. When I called, all I do all I get is press 1, press 2, press 3. When I finally reached a person, they cannot give me a corporate number. I have to set up an appointment for someone from corporate to call me. l've set up two appointments for corporate to call. I set 2 different appointment to call and no one has called yet. I'm in dire straits, I owe everybody. It's summertime, vacation time, anniversary time and I have no money. I am at wit's end, I don't know what to do. I literally hate this company.

I purchased a Walmart Money Card at my local Walmart store and loaded the card just to find out that I couldn't withdraw money from my card when I needed it the most. There's nowhere on the package saying that you can't withdraw your money from the card and when I called the customer service, they weren't good at all in helping me with the situation which ticked me off about it. So I suggest that they print the FACT outside of the package in the near future which I also doubt they will do. Oh well, now I have to wait 2 weeks before I can get my hard earned money. This card will be going into the garbage. I hope this help someone from buying this darn card.

Up until May 31st, 2014, Walmart Moneycard gave me no problems. I had money deposited with no worries, never had my account info stolen, none of that. I lost my card at the movies on the 31st and asked for a replacement. The rep told me 7-10 business days and the expected date of arrival. I figured I was going to be ok and that was around the same time of payday. Long story short, it is now July and I still haven't received my car. Lies have been told and a rep's "guarantee" has left me to be broke for a month and a half. Thanks to my boyfriend and family and a side hustle, I was able to have money in my pocket but now I have over $1400 that I can't use until I receive a card that I'm sure they've never sent out. So beyond pissed.

On June 27th 2014, I decided to give the Wal-Mart Green Dot card a try. I had just got paid and went ahead and put approximately $400.00 on the temporary card and bought several other items totaling about $200 and paid cash. I used the temporary card here and there for gas and other small purchases until my personalized card arrived the fifth of July. I activated it, used it several times, and everything seemed ok. Well, it's bill time, and I went ahead and paid most of the bills with my card I have been using for a while, saving the last for my new Green dot card. Long story short, I returned some purchases to Wal-Mart and when the exchange was almost complete I asked if they could put the approximately $180 on my new personalized card as I was getting ready to transition my direct deposit paycheck to this card. Anyway, the lady at customer service said no problem and put the funds onto my Green dot card, saying the funds should be available in about fifteen minutes.

OMG.... I have been back and forth trying to locate a direct deposit!! All numbers are correct. BofA says they released the funds. Walmart Money says they don't have the funds. "WHERE IS IT?!!!" The GreenDot has negotiated a deal with Walmart. Their Pasadena office doesn't answer the phone (656) 765-2000. Their PROVO, UTAH location has no answers (801) 344-7020 and I'm forced into dealing with IDK from the Philippine call center. WHERE IS MY MONEY? I have $3.50 cents. It's July 3rd, 2014 and all banks will be closed tomorrow including my corporate office... Please somebody from corporate WALMART investigate this mess. I was told 1 hour for the transfer to be complete and the professionals are telling me IDK - what is this? What happens to my money when it is released to Green Dot Corp? I have a right to know as everybody should.

I have been waiting for my income tax refund from the IRS since Jan. I received notification that my refund would be deposited to my account on June 24th. I checked on the 24th, 25th and 26th still nothing. I started to get nervous as rent, bills and other financial responsibilities were coming due. Oh like paying for my wedding dress and other wedding expenses. I looked online and saw all complaints how other peoples refunds were being returned. I called the money card phone number and listened to the recent purchases and denials. And wouldn't you know my refund of 1,800 was declined and was being sent back to the IRS. The recording said that I can contact the IRS in 2 business days. I was furious when I called later to speak with a supervisor all she had to say was that because it isn't tax season that they couldn't accept the deposit.