Walmart MoneyCard Reviews

Second pay period. Last pay said my account was overdrawn 1500.00. Stated they were upgrading the system. This pay my direct deposit that hits the same time every Wednesday is not in my account. Nobody can tell me what happened. Claims because it's 2 am Pacific time that the deposit cannot post. WTF. My deposit slip has been posting for over a year at 4 am! As soon as this is resolved I'm filing a formal complaint. Absolutely ludicrous that my direct deposit can just disappear.

I am unable to reach a live person. I have been trying all day. I have not received my new card and there is a block on my card. I have sent two emails and no response. I get direct deposit and I need to speak to someone immediately. I need to clear this up. They told me on last week that I would received my new card and I haven't. I have money on my card and need to use it and I need this issue resolved.

I received a solicitation in the mail today from Walmart for their MoneyCard prepaid debit card. I thought it odd that it said "Here is the personalized card you ordered online," on the solicitation. I did NOT order a card. So, I googled "Walmart Money Card" and the reviews that popped up are horrifying! That this company is still actively ADVERTISING (I received the solicitation today 5/29) for new business while actively withholding funds from struggling, hardworking families is unfathomable, predatory, and disgusting. I vow to not set foot in Walmart again and will encourage others to abstain as well. I hope those families that are struggling due to these predatory practices are able to get quick resolution and some recompense for their experience.

My husband and I have been dealing with Walmart Money Card customer service reps for a week now. They told us on Tuesday, May 24, 2016 that they were doing a system update and by the end of the day when the update was finished, the $87.00 that was taken from our account would be returned. Walmart Money Card customer service reps requested we check our account again the following day. We allowed another 24 hours to pass, checking our account. The money had not been returned to us. We call back on Thursday, May 26 2016. Walmart Money Card customer service reps gave us the same story only now. They weren't sure when the money would be available due to system errors and glitches, that 1200 people had been affected by this error, and asked for our patience. We called again in Friday, May 27, 2016. They told us it should be fixed within one business day.

On May 20, 2016 my direct deposit was posted to my Wal-Mart Money Card. I went to Chase bank to withdraw 400.00; there was an additional 3.00 ATM surcharge bringing my withdrawal to 403.00. The maximum daily ATM withdrawal amount is 400.00, but I received two additional text alerts stating that I had withdrawn a total of 806.00. There was a third transaction in the amount of 403.00 that was declined. I immediately called customer service and sat on hold for almost an hour to be told that they were conducting a system update and they were aware of the multiple transactions. I was told to monitor my account to make sure that the additional 403.00 was placed back in my account.

I would give this company zero stars if I could. It's been a very upsetting situation. I cannot make any transactions with my card. Tried to pay a few bill and does not let me pay. Says my card has been declined. I went to the Walmart store to see if it was maybe I could only make purchases at Walmart. Went to pay my items I had shopped for and my card was also declined even though I had requested the employee to try again, that I had funds. So he calls the customer service manager to see if he's doing something wrong and at this point she also could not get it to go through.

I've been without use of my Walmart card for 7 days now. I've been told that the system was upgrading & it would be 3 hours before I would have access to my money. Mind you my husband & I were on vacation (18 hrs from home). We had limited cash money on us. 3 hrs later we still didn't have access. We had to borrow money from family members to get back home. From May 21 to presently I still cannot access my money. I've called several times to hear, "I apologize. I know you have bills to pay, but our technicians are working to fix the problem." Now our rent is due! A car payment and other bills!! What am I suppose to do. It's not my bill collector's problem that I can't pay my bills!! Why wasn't I notified of this issue. NO ONE SAID ANYTHING!! Now we're in a financial bind because of this and WALMART doesn't care!! WOW!! REALLY!!

Is been 3 weeks and not being able to use this card. I can not buy food, can't get no cash back, I can't purchase gas. My cellphone got cut off because they can't take the payment. I try a different ATM AND NOTHING. I call the (800) so many times and they give me the same story... If I'm using the card with my name on it ... systems is down. If it's the fist time it happen... and now... They told me I'm getting a new card in the mail because the one I have is not working properly... with the same number... That that make any sense. So I'm getting a new card with no money. And how am I suppose to transfer my money from a card that doesn't work. And the new card will take about 3 weeks. Who is hoping to pay my late fees.

As of 5/16/2016 my Walmart Moneycard has not been working. I can't purchase via a store or the internet and cannot even take money out thru an ATM. I tried calling customer services while I waited at a pharmacy for my medication and could not get through. I wound up in the hospital for 3 days because I couldn't purchase my meds. During the entire time I couldn't get in touch with them. When calling their service line I was told via recording there was a systems upgrade and my card would be available shortly, then they hung up on me. It took 6 days for me to even get thru to a human. When I did the 'specialist' on the phone said they had problems with a systems upgrade but that my card was working. I was told there were no transactions on my card and no declined transactions at all. In fact, I had over 23 declined transactions.

I purchased gas at a Walmart gas station with a Walmart money card on 5-21. The charge for the gas went through. I went to check my balance on 5-23 and noticed a $100 pending charge. I called the customer service number. I was told it was a preauthorization for the gas purchase. When I told the rep that the charge for gas had already cleared, she told me it would be 10 days before the $100 goes back into my account. Now they are claiming this a problem because of updates to their system. Who spends 5 days or more updating and causing problems for consumers?

I have been using the Walmart money card for about two months now because my direct deposit comes Wednesday rather than Friday. On May 18 I got a deposit. Luckily I only use the account for the deposit only so I always immediately deposit the funds into my Wells Fargo account. Some pay periods I would leave it there but since they sent back my car payment as insufficient funds when there was more than enough money to cover the payment I decided to just keep taking my money off.

I wish there was a zero star rating I could check because these people don't deserve a star or another dime of mine or a dime from anyone I know. I used Wal-Mart MoneyCard in the past but let it go due to the horrible service & them shutting my card off 2 times, stating the reason as "suspicious activity" around a major holiday leaving me with no money & almost homeless the last time they pulled this stunt. They seem to always do this type of dirt around major holidays and as soon as the direct deposit hits from your employer. Then, they can never give you information on the "suspicious activity" they're speaking of. They just shut your card down when they get ready and do as they please.

My account balance started fluctuating drastically the DAY they started the so called system update. I set my car payment to pull from my account the Friday before the update started. Since my balance is now NEGATIVE when I know I have money that should be in there my car payment is stuck somewhere in limbo between my account and the finance company.

I have not been able to access the money on my card since the 18th. I can't get anyone on the phone for customer service. I can't use my card. I have over 400.00 on my card but I can't get to it. I can't cancel my card or account. No response to my 20 emails. NOTHING! I don't understand how this can be going on for as long as it has. I just want my money. I bought a money order from Walmart on Friday, went to cash it back in on Tues (because I still can't get access to the money on my card and I need money to live on). But when I went back to cash it, they wouldn't even take it back. Said it was a MoneyGram issue, but MoneyGram said it was fine and ok to be cashed with no holds. But Walmart still would not cash a money order they sold me only 4 days prior... WHAT? ARE YOU KIDDING ME... I'm at a loss. I have bills to pay and need my money off of my card... I have not a good word to say about this company. NOTHING... It's just stupid...

My debit card has been repeatedly declined for past 10 days even though there is a positive balance. Was initially told is was due to a "system update" then was told it was because my card expired at end of the month. New card has supposedly express mailed to me last week. I have yet to receive it! I have another direct deposit getting ready to hit tomorrow and can't get my money. I work 2 jobs and depend on the money I make to feed my children! Now when I contact the customer service number, 877-937-4098, it loops me saying this cards has been activated and I need to contact the SAME number I just called if I want to speak to someone. A serious SCAM is going on and I need my money!!!

On May 18th I made a purchase for $23 something and all seemed good with a remaining balance of $199.25 which is more than enough to get me to my next pay day and maybe have some left (I'm not a big spender outside of gas, food and maybe some beer). Well I go to the store the next morning and my card was declined (WTF). I go home and check online and the left side does show that I indeed had $199.25 but in the upper right corner it says -.75. I call Customer service and they said "Yes we can see that." It is due to issues that they are having with their updates to their system and to please be patient. "We have no set time to when the updates will be finished. Just please be patient and continue to monitor your account online. We are working as quickly as possible to get this resolve."

Last Monday I noticed my accounts were not where they should be balance-wise. I called and was told the "system update" was causing some issues and it would be fixed ASAP. It is now 10 days with no access to my entire paycheck. I was promised my account would have my money on Tuesday this week and it was another lie. What kind of company do they have doing their update? I know Walmart can afford to fix our accounts and work out the rest later. Instead they are causing people to miss bills like rent, electric, gas for work, food, daycare. People have probably lost their apartment or job by now. If I missed 10 days of work I would be fired. Luckily I just ran out of my emergency money yesterday. Day one not being able to go to work. Please pray they fix this fast and reimburse the late fees for the bills I couldn't pay. All I can say is SHOP LOCAL and SMALL BUSINESSES. They care about their customers.

They resolved it for me at their inside banking office

These people deserve NO STARS!!! I have been unable to use my card since 5/16/16. I've called "customer service" twice. The first time, she said they were doing an update and I would be able to use my card by the end of the day.. YEAH RIGHT! Then today, I called again... The "customer service rep", Zyra ID No. **, informed me that my attempted transactions over this last week were in fact approved. NO, MY TRANSACTIONS WERE NOT APPROVED! The "customer service rep" argued with me and refused to put me through to a supervisor or even tech support... REALLY??? I guess I'll be going back to NETSPEND!!!

I checked my account 2 Sundays ago and it had been charged 2 times from Wal-Mart and a Lowe's for a few dollars. I waited till the morning to call and couldn't get through at all. Went to get gas and it was declined. I checked the account and it wasn't able to pull any balance up, couldn't get a call in. Few days later of checking the balance finally had some in there and got some gas. The next day went to take out some rent payments and my account was negative 200 dollars when it should have been at least 200 dollars in it. Can't get a hold of anyone now because there is a bunch of 34-42 dollars charges on my account from Wal-Mart's in different cities that I don't go to. Nothing can be done until I can get a hold of someone and it will not let me talk to an actual person when I call in.

I have not had any problems before with my walmart moneycard and I also get my direct deposit on that card. But since May 6, 2016 I have been unable to access my account on-line. I cannot log into my walmart moneycard account and check my transactions and see who has debited money. Your customer service had me change my browser, change to a different email, empty my cache. 'WAL-MART MONEYCARD"... WHERE ARE YOUR TECHNICAL PEOPLE! Because talking to your customer service/call center employees, know N.O.T.H.I.N.G. about technical issues related to the the moneycard and the internet.

I have not been able to use my money card for 7 days. I have no way of accessing my funds for gas, food etc. I call the 800 # and they are not help. They say they are sorry and no info to give. Can they do this?? Is this not illegal? I'm not sure where to turn from here?? I'm at a loss. I need access to my money. Help!!!

Called the number on back of card to complain about a pending purchase on Monday. Waited almost 90 minutes, no answer so I gave up. Called back today and got the rudest person I have EVER spoken with. Tried to explain what was going on and she kept interrupting me. She finally said she was going to have my card compromised and that it would take two weeks to receive a new card. I told her I need to withdraw money first and she told me I had two minutes to get to the bank and that I had already used one minute so I had better hurry up, WOW! What nerve and terrible customer service. However I must say the man who helped me at Green Dot bank customer service was awesome. He is having my card expedited and added additional funds. Shame on Wal-Mart and their customer service. Will no longer be using Wal-Mart card. Going to get a different card through Green Dot.

I made 2 transactions. One on 5/16 and one on 5/19. They held different amounts on my card along with processing the transaction actual amounts. My balance shows that the money that was held was not available to me, but held and they reduced my balance. One of the holds was released today but my balance doesn't reflect the release of the funds. This is not the first time this has happened. When it happened before the merchant said they never held the money. I called customer support. They said the merchant did hold the money, but it's not normal for my cell phone company to hold funds, they simply take your payment and that's it.

I got my direct deposit in and made a transfer into my "Online Vault". It never appeared. Made a call Friday 5/20. Said it'll be in by the end of the day. Cool right? The weekend went by. Nothing. Called again yesterday Monday and said they will have someone call me in 3 hours. Nothing. Checked the account this morning. Again NOTHING!!! Very frustrated with Wal-Mart. I'm getting my money and closing that stupid account.

Words can't describe how upset I am with Walmart!! I have not been able to use my card for 5 days now. I went to purchase my child's medication and my card was declined three times. I was so embarrassed. My daughter has a medical condition and all my money has been on the card not able to access it which will soon force us to go to the ER. Walmart acts as they don't care and keep telling me to check online every day. They tell me the system OS updating and don't know when it will be back up.

On the 17th of May, I had a direct deposit of $380 and on Friday the 20th of May, I had another direct deposit on my Wal-Mart MoneyCard. Went to use my card for a bill and it said I had a block on my card. So I tried to call customer service and couldn't get through from the block I had on my card. I don't know why there is a block on my card, and cannot get any answers from no one. My car insurance has been canceled, my car payment is late, my light bill is late. I have not received nothing in the mail or has anyone in customer service answered any of my emails. I have a total of $1230.86 on this card that I can't use. Can someone PLEASE help me on this.

I haven't been able to use my card since last Sunday. I called every day trying to get my information on the card. My balance has went down from 741 to minus 44 and some change. My bills are due. No gas and food for work. I had my pay dd on the card--no one can give me an answer. I need contact information on the class action lawsuit and I need money now for my bills.

I can't reach anyone and my card is locked. Cannot reach customer service.

I have not been able to use my card since May 16th. I tried calling for three days, kept saying updating system. Finally got a hold of them. They blamed on me. Said I ordered a new card which I didn't so my expiration date was wrong. New card came still can't use it. Called back numerous times in past week and they just apologize and say keep trying it. Then I finally got someone to admit that their system was messed up and there nothing they can do. I'm a single mother and I live paycheck to paycheck. I cannot buy gas or pay my bills.

Got my tax return and noticed my old Walmart money card was about to expire, so I load my return onto a new Walmart money card. After making a 40 purchase of gas for my car, I go to a bar. Try to use the ATM and it says, "Withdraw limit has been reached." I have never, EVER had a withdraw limit on ANY debit card in my life. So I run it again..."Unauthorized access." Call the number on the back of the card -- I'm put on hold for 2 hours. When I finally get to somebody, they put me on hold again to connect to a "supervisor."

I have not been able to use my card for 10 days. I get direct deposit on this card. Customer service has no ETA for a resolution. I am at a complete loss. Smh, never again Walmart.

Got a prepaid Walmart Green Dot card last week for a purchase online that I didn't want to purchase with my bank card. Put 35 dollars on it when I got card at the store. Today in the mail I got my actual card in the mail, activated it and the 35 dollars isn't on the card at all. Where did my money go!? This whole process from the time I bought the card in the store to now has been bad! I can't afford to just give money away. I want my money back!

I have two problems, and I can't even talk to anyone about them. First, I call the 877 number to get my account balance, I get "Your account is active and your card is ready for use." To add further insult, I'm told to dial the 877 number that I just called in order to get my account balance. The card has been active for over a year, so why the system thinks I need to know that I can use the card is beyond me. What I need is an account balance, or to be able to talk to a live person so that I can get an account balance while I'm away from my computer. I tried many different strategies to get some help - with some card companies if you mess up the entry too many times you're automatically referred to a live person - but no luck.

This is absolutely absurd for Wal-Mart , the largest retailer in the world, and GreenDot, the largest PREPAID card holder in the world, to do this to innocent people. I do NOT believe this crap that they are putting out about technical issues. Does anyone else really buy that nonsense??? This is your GOVERNMENT testing POOR PEOPLE'S RESOLVE in a time of crisis. This is INSANE. People who have ABSOLUTELY NOTHING and ARE USUALLY POOR ANYWAY are suffering more and more. No longer will I put up with this garbage. I am going to EVERY SINGLE NEWS OUTLET until I get a response. Watch me!

I was told today that Wal-Mart Money card was doing some type of upgrade. My balances has been in the negative since March 25th 2016 and I have been making direct deposits of $1488.23 twice a month and had credits refunded. Wal-Mart prepaid Green Dot card has been pulling funds from my deposits showing that I am -$1,200.00. Although, I was always able to use my card and was never decline, my balances displayed as if I was in overdraft, maintaining large negative balances. For example, on 4/11/2016, I made a transaction purchase for $42.35 and my posted balance was -$1,190.39 then, added $300.00 to account on 4/12/2016, my balance was -$890.36. Then on 4/14/2016, went to Kroger's, made a purchase transaction $26.05, my balance says I was -$916.44. My check deposit on 4/15/2016 froM $1488.26 had me in a negative -$2503.36. I am so done with this prepaid card.

Green Dot Walmart money card has taken $1,800 from me and said it was lost due to a system upgrade. It's been gone since May 20. Nobody can help or even speak basic English when I call in and I get not one single response when I email them from the web page that tells about their problem and click here for help. They don't care that my money is gone. They don't care that we lost our car and cell phone and may lose our apartment because we can't pay. I am reporting them to the attorney general today and even the BBB. If you read this DON'T USE THEIR SERVICE. If you have money with them pull it out. I've been with them for 6 years and that don't mean anything to them.

I have always had issues with Walmart's MoneyCard when trying to pay bills. It gets declined every time when there is enough funds, the address on the card is correct and if it's something I'm trying to buy online, not a gambling site. I wouldn't recommend them to anyone. They just want to charge the $3 fee and whittle down my balance. Scam artists!

My check was direct deposited as usual. The company decides to do an upgrade and now my account does not show my money is there at all. When I call to speak to someone I get a person from another country who can't do anything but apologize. I can not pay my bills!! My money has disappeared. There is no one who can help me. It has put me in a bad situation. This is not the first time and I have finally learned my lesson but it still doesn't help me get my money back.

My card had been inaccessible for four days now. I don't have money for gas to get grocery. I call the number 1800 number multiple time to get "I do not" and "I can't help". EVERYONE WHO HAS HAD A ISSUE WITH GREEN DOT BANK NEEDS TO SUBMIT YOUR COMPLAINT WITH THE FDIC. ASAP!!!

My Wal-Mart MoneyCard has a positive balance as my paycheck has been direct deposited and I cannot access any of my money. I cannot withdraw, pay bills or pay as debit; I have no access to my money however I can see my positive balance. I have 4 kids to support and bills to pay. I want to clear my money from this card and open an account elsewhere. This has been going on for 4 days now with no help from customer support whatsoever. They cannot give a timeline as to when the system update will be complete after waiting on hold for just under 2 hrs. If anyone can offer some help please do.

Since May 16 I have had no access to my account. They say they are having technical difficulties. I had to go to Alaska from Illinois on the 17th. Still no money access and my account was negative and I had used no money from the card. Thursday direct deposit went in from work, guess what, the money is gone. I have not touched the card and now there they're telling me I have 2$ after there was over 800.00 deposited and money on the card. I never got to use nothing, so they stole my money. How do I feed 2 children now, how will I get 200$ to get my car out of the parking garage at the airport? I am livid and they still haven't made nothing right! Filed my complaint to BBB.

Used my card May 15/16 with no problem. Next morning decided to get gas and card was declined. Called customer service but was unable to speak to a actual person and continued getting that stupid "system upgrading" bull crap, plus system kept saying card number was inaccurate. Tried checking balance through text by phone feature but the amount continued to change from one amount to another. So this goes on for 4 days. Mind you I am a single mother of four with a NEWBORN BABY! Yes. Unable to purchase diapers, food, clothing, formula, gas, prescription medications and anything else my family needed. After calling the credit card line and my local Walmart store I was finally given a number that allowed me to speak to someone. I called the Walmart consumer complaints line.

I have had problems with my account since Monday May 16, 2016. Monday morning I had $100.00 in my account. Received direct deposit from my job on Wednesday which was $400.00 totaling $500.00. Wed night my balance was -25.73. I haven't used my card at all. I have been calling CS. Ever since they give the same script - "We are having a system update." "There are no supervisors." "Keep checking your account." I am a single parent with 3 children. Bills are due and also rent. I can't wait any longer for my money. This is horrible and the CS stinks. They don't speak English. I need help now. Who is the CEO. I am pissed!!!

They are definitely 100% lying. We have OVER 600 people in our group currently so the "less than 100 people" is total BS. Problems because of this issue: Children not getting medication, people facing eviction because they can't pay their rent, people facing losing their jobs because they can't get money for gas, people having utilities shut off because the bill payment declines, people going without food trying to find local food banks, and the list goes on and on. This is so unacceptable.

Unable to use card, debit or credit since Monday. I am finally able to access balance but cannot pay bills, buy groceries etc... One of the most frustrating things is there has been no communication from Green Dot or Walmart Money card about this to the members. I wasn't notified in advanced and there seems to be no recourse for finding info. Just message boards and Facebook filled with other confused, in the dark and upset members. If anyone has any new info or an estimate time when this will be resolved please post it.

I purchased a Wal-Mart MoneyCard to use on my vacation, so I would not be carrying cash. Apparently, people started having problems using their Wal-Mart MoneyCard on the 16th of May. I bought my card after this date at the Customer Service Center. I asked, at the counter, if the card would be good to use for my vacation, and was told that it was the best choice. I was not informed of the problems everyone else was having with the card at the time. I am from Ohio and am vacationing in Florida, for one week. Luckily, I had pre-paid for my flight with a Vanilla Visa that I purchased elsewhere, so I will be able to make it home. I was unable to get a hotel room! (On my vacation!) I was unable to rent a car, or even to take a cab! I was unable to dine out, or go sightseeing at any places that required admission! (On my vacation!) I am extremely upset at this whole ordeal.

I already filed my complaint this morning with the BBB. My direct deposit came in this morning and I went to the ATM to withdraw 300.00 which is my daily withdrawal limit. I get to work and check my account and instead of 300.00 taken out, it shows 3 separate withdrawals of 300.00 so 900.00 was taken out of my available balance! I called them and after a 20 minute hold time the person I spoke with said they will look into it with no time frame and said to check my account online for updates? If anyone is having issues with them taking your money I would file with the BBB also.

So, I have had Wal-Mart Money Card for over a year now due to my stupidity with regular banks over the past 5 years. Today May 20th, 2016 was the first time I have EVER had a problem with this card. This morning I paid my cell phone bill $150 and withdrew $100. When I went to pay my credit card for the amount of $360 I was told by Capital One my card was declined. I said, "Oh wait a second, there is no way. I literally just got paid today." I have well over X amount of money. Easily enough to pay a 360 dollar credit card bill.

Starting Monday May 16th the website was down. It didn't recognize my secret questions. Kept telling me my information didn't match an account, try again. I had just loaded 1000.00 cash onto my card. Couldn't get through to customer service after being on hold for over an hour. Finally spoke to a person Wednesday morning. He kept repeating, "I don't have your card balance. We are in the middle of a system update or we're doing system maintenance." I've never heard of a system update or maintenance taking three days to complete.

Please make a formal complaint to the Better Business Bureau. I went to use my card. After using it 30 mins before to have it be declined. Called customer service and was on hold for 45 minutes just to be told they have to talk to my husband. Called him at work on speaker phone just for them to say they deactivated it due to fraudulent charges. My husband said "we didn't authorize this, nor did you guys call". We watch our account close and there is no fraud charges. He requested to have them turn it back on. The rep said she could. She can only mail it out.

I'm fuming! First on Sunday I checked my balance it was $115, a few hours later balance was 0. I didn't use my card at all that day or any day since Sunday since their "maintenance". I've called numerous times. Yesterday I was told my balance was $66 and I could use it for purchases... Wrong it was declined. Its been 5 days now, I'm a single mom of 4 and my baby needed diapers. Now it's saying my balance is -$33!!! How the hell that happen when I can't even use the card plus you can NEVER overdraw a prepaid card. I have direct deposit and get paid tomorrow. I have a Dr appt that took me a month to get. If my money isn't available tomorrow I will go to every extreme to report them. It shouldn't take a week to do maintenance unless they have idiots doing the work. I've had my card for 4 yrs no problem, after all this I'm going to a different bank!! I could breathe fire. I'm so mad!!!

They upgraded their website. Now I have no idea how much I have in my account. I got gas and it says +37 in my account. WTH. I bought 10$ worth! Also the balance after each transaction is gone. If I didn't want to know my balance, I'll go back to Wells Fargo!

Well today I checked my balance and I have a negative balance when I just received a direct deposit yesterday and only spent 6 dollars. Called them and they said their system is updating and that my account shows I have a positive balance and I was lucky I could use my card yesterday. I have been with them for 7 years. This is crazy. Anyway fast forward till this afternoon. I called SS to change my direct deposit out of Walmart MoneyCard and verified my account number and routing number (which I printed off walmartmoneycard acct).

So, yesterday, May 18, 2016 I purchased fuel at a location that I have been using for about a year or so. I woke up this morning to $125.50 "being held" for a $23 transaction. Now, let me state, I know that some of these random cards use holds. However, up until this point I have been reimbursed immediately after the actual transaction posts (approx. 24 hours). I called to find out if this needed a dispute b/c it didn't specify fuel until I called to complain. Now it all begins... CS Rep #1 - Told me that I definitely needed to speak to a specialist to dispute so she put me on hold 40 MINUTES LATER... CS Rep #2 - Told me that it was a fuel hold and I wouldn't get it back for another week!!! At this point I am completely infuriated and ask to speak to a Supervisor. She argued with me for about 10-15 minutes about how it wouldn't matter, no one would fix it.

My daughter called in a panic, she put money on her Wal-mart card to pay her electric bill, or tomorrow she will be shut off. I have 4 grandkids. The wal-mart site was going up and down tonight. We logged in when it was up and quickly withdrew all her money. She sent her money to me. The goal was to get it away from Wal-mart. Within 10 minutes, I then deposited into my PayPal, then sent her the money to her PayPal. She will be closing her Wal-mart Card tomorrow. The worst part is that she loaded her money today, and Wal-mart did not say anything about their issues. If they would have said something, she would have used a different method to pay her bill, and would not be closing her Wal-mart Card tomorrow. Shame on Wal-mart.

On May 16th my card stopped working. Customer service was unavailable because of a system update. Recording said cards could still be used. This was a lie. On May 17th the card worked a couple of times and stopped working again. On May 18th card was still not working. Called customer service, was on hold for 111 minutes and then call was disconnected. Can't use the card, can't get customer service and can't get my money. If I ever get my money out will definitely get a different card.

I cannot use my own money since Sunday. There has been ZERO response from Walmart. I even called our locale money store and they are clueless even though customers are complaining. This is a HUGE breach of ethics – imagine your local bank keeping your money and not being able to explain why. You do NOT mess with people’s money and if there is a problem then inform your clients. This is a huge legal matter and they need to be held accountable. I am contact a lawyer to hear my rights. So far 4 days without access to my money!

I've spent the past three days without being able to use my Walmart Moneycard due to "maintenance on our systems". Every time I call customer service I get a recording that says the same thing the website does and then hangs up on me. I couldn't pay my light bill and now my electricity it cut off. I have a quarter of a tank of gas left to get me and my wife back and forth to work because my car is empty and I can't use my card to get gas. And the whole time they claim you can still use your card. This is absolutely false! They are just saying that to keep face with the public. You absolutely positively cannot use your card. You can't even get a balance inquiry at an ATM. To top it all off I didn't find out until after both my employer and my wife already submitted to ADP for direct deposit and I am told there is no way to stop it. So, on top of not being able to use what they already have, our entire checks are now at jeopardy as well. Thanks.

I have not had access to my Walmart money card for 3 days even though they said it would only be a few hours for an upgrade. The website says my login info is wrong, but it's not. Can't get a human on the phone. I need my money. What did they do with it? Why won't they answer the phone?

It has been 2 days and I have not been able to use my debit card. Balance is unavailable as well as customer service. This is such an inconvenience. I have been with them for over 6 years now and I have never had this problem and now its time for a change.

I have been unable to access any of my money for 3 days. Walmart money card from Green Dot says system updates are happening but card and funds can be used. My check was direct deposited and my card is being declined. I had plenty of funds before this check, so there is no excuse for this madness. Thousands of others are complaining about the same problem. Walmart money card says it'll be a few hours, and of you can get to a representative they say nothing is wrong. Obviously something is wrong! I am now late on bills that usually auto pay. I can't get gas to go to my work, or food to feed my family. I've hired a lawyer who works with people against big corporations who do fraudulent activities like this. I would recommend finding a lawyer also. Who knows when our money will be available again. At least it's FDIC insured.

Walmart canceled my debit card without my permission nor did they notify me of any so called fraudulent activity on my account. I found out that the card was canceled when I was trying to pay a bill and the transaction was declined. Next, my ENTIRE PAYCHECK was deposited to my Walmart money card account without any access to my account or my money. Then, I was told many different lies about fraudulent activity. The first lie was that I called and inquired about a return credit from Marshall's department store which prompted Walmart's system to labeled a question as fraudulent activity.

Walmart card service, I would not recommend to anyone now. Having problems the past 3 days trying to get on my account. When I finally got a hold of a rep, got the runaround. They was trying to say that the problem only started today, when I caught her in the lie, all she could do is say "sorry". I ask for a supervisor, all she could say "it's not possible" then hung up on me. Way to go Walmart. That's how you train your employees to be **.

I have not been able to use my Wal-Mart money card for three days now. I have contacted customer service, emailed Wal-Mart and even posted something on fb. I keep getting the same response, "We understand your frustration and are doing everything we can to fix the issue." I am filing a complaint with the Dept of Banking and Finance!!!

Have not had access to funds since last week!!! I have been with WMC for literally 5 years. Not once did I run into issues whether it be direct withdrawals, deposits, etc. Well this screwed everything up and frankly has me worried... The gentleman (I FINALLY GOT THRU TO SOMEONE) after waiting for 40 minutes could not tell me when it would be back up or if I would still have my money in my account... Sounded to me like they've been hacked! Bye bye all my money!!! I'm so mad I could cry...

I had a Walmart Moneycard which was lost so I ordered another one. Being my pay goes on this card I called to see if my monies could be transferred to another card but was told they couldn't because my card was basic. I called the corporate office only to get the runaround. This started in April, now it's May and I have had countless reps tell me different things. Some will do the transfers others won't. I have cancelled my card with them. It was by far the worst experience I have ever had with an institution handling your monies. Walmart need to stick to the in store merchandise. Hate their service.

I had way over enough funds on that freaking Walmart card I can't get to!!! My balance went from one thing to damn $8!!! I'm missing a few hundred! This is ridiculous. You can't talk to anybody. They just taking our money!!! I will never use it again but they need to give me my money!! Everybody might want to get app and check balance... Not only are they holding it they are taking it as well!

My deposit hit my account yesterday. I go and check my balance and it says 7.00 which I know is wrong. I try and check my account all night. Finally I'm able to log in and it shows my transactions all being duplicated. I call customer service and get through after 1 hour and 45 minutes later and all I'm being told is it's a system upgrade and my funds will be refunded by the 24th. I'm on fire. I didn't make this mistake. I have bills and family to support. I've used this card for 5 years and never had a problem before but what they are doing now is wrong. They say you can still use your card but I'm declined every time I try. Fed up…

Noticed fraudulent charges, contacted customer service (I have proof of these charges). Was told to call back and speak to person 5/17... Since then their entire system has crashed. I have sent in at the very least 4 written statements of the fraud, and can't even get an answer via email or phone. It's like almost 200.00.

I am so upset I bought the money card thinking my family and I would save some money. I get direct deposit every 2 weeks, Tried to use this card Monday 16th - my transaction declined. Called 800 number on back of card number stated busy signal and disconnected. So I'm like, "Ok, let me have patience and wait until tmmr." On 5/17 & 5/18 same Damn prob - a supervisor was suppose to call me back yesterday. I have yet to receive a call. My direct deposit was suppose to go thru today the system is still down... my kids and I have no food, gas, bills need to be paid. WTF, are you serious? This is a billion dollar company - why have issues with people money. Do not advertise something when you can not handle the failure of it. I tried calling corporate but keep getting routed all over the place. WALMART I WANT MY MONEY, I WILL NEVER SHOP WITH YOU AGAIN AND WILL BE FILING A LAWSUIT.

My husband and I have been using this card for two years. Today I was informed that my husband's entire paycheck is in limbo. The site says that I do not have an account based on the information provided. Our bills are due, we have never been late, well that's about to change. Not because I don't have the money but because WAL-MART WON'T LET ME ACCESS MY OWN MONEY TO PAY MY BILLS. To boot, they will not tell us what the heck is going on. And all you get when you call is an automated message. As soon as we have access to our funds we are pulling out and going elsewhere. This is unbelievable. We all know Wal-Mart has the money to get people working around the clock to correct this problem. You are holding people's livelihood hostage.

This is going on day 3 of not having access to my money or my account information! To make matters worse, there are no live representatives to address or help explain this issue. Just an automated message thanking me for my patience. This is totally uncalled for and unprofessional. I have all of my money on this card and can't even use it to go buy groceries! Thank God my bills cleared before this all happened! Wal-Mart just lost my business.

I've had this card over two years but in the last two days I wish I had never seen this card. My payroll check is deposited onto this card and due to technical difficulties I have been unable to use it. I stayed on hold for an hour just to have someone tell me that their tech are hoping to have the problem fixed by the 22nd. In the meantime, my car payment is due and I have a GPS tracker that will shut off my car if not paid in time. Wal-Mart does not care about its customers. Will withdraw my money if I ever get it (after reading some of those reviews I'm not hopeful). Would love any information on what to do to resolve this issue.

This is now day 3 of this unacceptable ordeal! I can access MY HARD EARNED DAMN MONEY! I work very hard and I initiated this account to help me manage my finances and to receive the consumer rewards since I shop at Wal-Mart for just about EVERYTHING! Is this how they reward their customers? They have hijacked all cardholders money and offer evasive responses to customer concerns IF you actually manage to get someone on the phone! This is not fair! If I am able to join in this class action lawsuit count me in! I am stressed out and distraught! So many of my financial obligations are on hold and they can't even explain themselves???

This is a nightmare. I have not been able to use my card for 2 days. This is not ok. I can't talk to anyone and the message states I can still use my card. Nope no access period. I hope it gets resolved. Too much money to be lost. I even tried contacting from Green Dot through linkedin, no response.

It's been two days since there is to body to answer questions while they are holding people money. Please HELP! HELP! HELP! They hold people money without notice. They delay your direct deposit. They don't care if you need the money to survive. Please avoid Walmart MoneyCard.

I saw someone else had this problem also. I have over $300 on this card. I have been declined for two days now and like the other person I can't speak to anyone also. It just says they are updating and are working on it but should be able to use my card. Yes, that's a lie because we can't. Although I can check and log in online to confirm my money is still there. It's so upsetting to not be able to use your own money and certainly not be able to speak to anyone and when you do you can barely understand them. As soon as I'm able I'm taking my money off and never using the Wal-Mart card ever again.

Online payment was declined. More than enough funds available. Called the customer number and only receive an automated message stating they're updating/upgrading their system for the next two hours; that was FIVE hours ago! This is a SERIOUS issue to cardholders. This makes it appear that my bills cannot be paid on time and reflects badly to my creditors. This needs to be resolved IMMEDIATELY!!!

TWO DAYS. It has been TWO days and I still cannot access my ENTIRE paycheck which is deposited onto my Walmart Money Card. I have used this as my main card for over 6 years and have NEVER had any issue. I can't use it, I can't withdraw, I can't pull from the Money Center in the store. I CANNOT TOUCH MY MONEY. And the only feedback I can get is the recording stating they are undergoing an upgrade and that I should be able to use my card. LIES. What am I supposed to do? How can I get my money???

My family and I are traveling from Tennessee to Florida on vacation. We were currently in Georgia trying to get gas. We tried to use our Wal-Mart debit card and it kept denying it. I didn't understand why except for the fact that it was because we were traveling out of town so I called the customer service number and it kept repeating the same audio about having a software update and that "your card would still be usable for the next 3 to 4 hours without fault." Well that is incorrect. I have tried to find a number to get a hold of a live person but all I can get is the same audio recording. I really need my money because I'm out of town traveling. My bank is a local bank and I have no access to any funds. This is very frustrating. Shame on you, Wal-Mart MoneyCard. I guess my 3 children and I will be sleeping in our car.

So I uploaded money to this card, only to have it declined when I went to the gas station. I go to the website to check my balance, only to have the website ironically down. It's frustrating and I am considering a lawsuit if my money is not returned. I will never do Walmart prepaid cards again. BBB should really look into this. If this was an emergency I would have been screwed. Good thing I had another card because I don't carry cash that often!!! Lesson learned but I want my money back. You can't call. The automatic system is as useless as the website!!!

I reported my card lost. I found it that same day and when I called to have it reactivated they said they don't do that and they not only block the card, they block checks and the transfer money option. They took three dollars out my account for a replacement and said it would take two weeks to receive. It's been three weeks and I have yet to receive my new card. I have two paychecks on that card. Today I went to check my account and they locked me out and I can't get the option to call them because they blocked my number. I have sent them emails and have yet to receive feedback. Worst card, worst company, worst situation ever.

Their money isn't worth **! I was paid yesterday, yet my paycheck is not credited to my account. I've made calls and emails to no avail... stay the hell away from Walmart. They are ** up and they are cheap and work with cheap ** companies to save money. It's only about packing their pockets with millions. ** Walmart!!!

Today in the process of trying to get gas for my car my card read declined at the pump. Went in to the gas station and it again was declined. Found that to be odd since I had over 200 in my account. Tried to call the customer service number and it gave an automated voice saying that they are experiencing technical difficulties "but this should not interfere with your debit card use." LIES ALL LIES. This was at 7:23am this morning. It is now 6:00 pm and I'm still unable to use my card nor am I able to speak to someone in reference to this because I still get that same BS automated voice saying that they are having technical difficulties. I can't even log in online to check to make sure my money is still there.

I bought a Walmart re-loadable Visa this morning at 8:07 am and I've been trying to activate this thing since 8:30 am. I first tried online but that didn't go well after I had to refresh my page. After I refreshed my internet page I tried to finish the activation process but couldn't because it said that my card was already activated. Confused but thinking it somehow went through I tried to make a purchase online but couldn't. I then tried activating via the number provided with the card and that proved to be worse than online. The automated service would pause for minutes at some points to where I had to hang up and call back which I did 4 times.

January 2016 I got the card. I was waiting for my REAL bank card to get in and need to pay online. I didn't know I was suppose to receive one with my name on it. Come April 2016 I am trying to withdrawal money from the card that still said "Valued Customer". I couldn't withdraw any money without having a name on it. April 10th I requested a new card. April 15th my card was canceled. Apparently after requesting 2 cards, the first is canceled... WTF?! Talk about not telling me in advance!!! I called on the 30th to ask where my card is, the representative said it was just mailed out. TWO WEEKS AFTER I requested the card. I requested a 3rd card since I still haven't received a card.

I have a small pension direct deposited to my card. Each month I am charged the monthly fee, even though all of the documentation states that the monthly fee will be waived if I "reload $500 OR a direct deposit of a government or payroll check". Calls to customer service have been very difficult, to say the least. Apparently none of the CSRs know the difference between the words AND/OR, yet continue to tell me I'm wrong, or that what I was reading from their website/documentation/app was not correct. Some of the reps have even gone so far as to lie to me. It got so bad that a few months ago I told them I would call back every month until they either stopped charging me the fee or change the verbiage. I've intentionally sat on hold for over two hours until I either spoke with a supervisor or was guaranteed a call back (the CSR eventually hung up. I called right back).

On 4/27/2016 I checked my bank account that morning and all was fine. I then went to Hobby Lobby and forgot the amount, so that evening I logged to see what amount was that I had spent at Hobby Lobby... and there were charges from GRUBHUB, Starbucks Card, and Celebrity Inn at which these were not my authorized charges so I called the number on that card. Was told that they had already blocked my card without my knowledge, that I would have to wait for 2 to 3 weeks for a new card. I told the representative this was unacceptable and that it needed to be overnighted to me because my payroll is direct deposited and that that is all the money I have. The representative was rude and told me that, "Well, I can send express but it will cost you 15.00" so I agreed. He said I would get new card in 5 days.

So tired of the Walmart card. My card had unauthorized money taken out. All I did was call to see if they had put a hold on that amount. They said, "Not until May 17th." Well I guess I was out that money till then, so I run to the gas station and guess what? My card was declined. Turns out Walmart Visa people put a block on my card. I could not believe this. They said nothing about this. So I called them. They told me to go to Walmart and buy a new card, so I did and transferred what I had on the old card to the new one.

I recently had the worst customer service experience. I called the customer service line to ask if they have a disable feature on my card. So I will not have report lost. The so called supervisor told me that they do not have feature. That they will have to send me out a new card. I told her that I did not want to happen because I know that this will take 7-10 business days. I will try to find the card and I will call back if I needed to report the card lost/stolen. We proceed to talk and she says to me "would you like for me to report your card lost/stolen." I told her NO. She proceeds to disable my card anyway. I asked to speak with her supervisor. And did not want transfer me to anyone.

First of all let me say I have used this card for yrs. with little or no incident. If a problem arose it taken care of right away with total professionalism. In April of this yr all that went down the drain. To start with, my statement showed a negative balance and they deducted the negative balance from my direct deposit. There is no negative balance on a Walmart MoneyCard. If the funds aren't there, the transaction doesn't get approved. One phone call took care of that. I stayed on the phone with the supervisor until he found the mistake. Mind you by this time I was no longer showing a negative balance at the time of the deposit, yet $140 and change was subtracted from my deposit. That was fixed and I was told it would take two days to reflect the bal. on my statement. I waited 2 days and went to check my bal. and found another error. Two separate payments were showing as purchase and pending again in the amount of $140 something and change.

Several times I have called to ask where my returned deposit from a Hotel is. Several times the customer service rep told me the money would be put in "by the end of the week". This did not happen. So the next week I call and the customer service rep tells me the money was put in my account. IT WAS NOT! Now I am looking for my return that the IRS says was deposited over two weeks ago. The rep tells me they are not seeing the deposit and to call and check my routing and account number. So I do. I call back and the rep tells me the money was already put in my account. Twice the reps contradicted themselves, twice my amount of money remained unchanged despite supposed deposits! I do not recommend this card, and I know you cannot trust them with money. Can't something be done?

I used Walmart moneycard for awhile now. I had my work checks direct deposited. I trusted this company with my money. Well I received a direct deposit and a few hours later all my money was gone. I reported my card immediately when I knew it was missing. And file dispute. Well that was weeks ago and they told me today they through thoroughly investigating that my dispute was denied. If you thoroughly investigated you would see I didn't make them purchases. $370 was stolen right off my card and basically there is nothing I can do about it. I'm starting a class action lawsuit and if anyone is willing to join please inform me how to contact you. I'm a hardworking woman that needs my money and I'm not backing down. I closed account but pursuing further action.

I had my paycheck direct deposit into my new prepaid account. I paid a couple of things and then my funds become frozen. They said due to fraudulent activity, they sent me a new card. The problem, my family is staying in a motel and ALL my money is in that account. When I call, it's automated and then I get hung up on. They have over $1400 of mine AND I WANT IT NOW! I have nowhere to stay now and I cannot feed my family. I have NEVER been so frustrated in my life! I do not know what to do or who I can call. This has REALLY messed us up. :(

My card was blocked also due to a refund. Got it all cleared up but was not allowed to use my temporary card no more because I was staying at a hotel for a full week because parents were in the hospital, so they sent me a new personalized card. I tried and tried and tried to activate it and nothing. The automated system would just hang up on me. So my advice is to find a fellow Walmart card holder, have them call with their card number, keep pushing the number to speak to a specialist and someone does answer, and give them your card number and so on. So as of right now I found out why I couldn't activate my card because somehow new personalized was reported stolen so a new card is on its way. I hope this helps.

Do NOT get this Walmart moneycard under ANY CIRCUMSTANCE. It works fine for local businesses BUT NOT ONLINE. Walmart customer service for this scam is overseas so they do NOTHING for you - nothing! Told me my 800.00 held up, that online businesses never received will take 17-25 days to return to my account. YES - 17-25 days. While Walmart earns interest on MY money which I can't use or get to. My local Walmart was useless and didn't care - even the top store manager Jonathon. Filing suit next week for much more. Others have sued and won against Walmart, too. READ THE REVIEWS HERE - don't make the same mistake we all made.

I have been using my Wal-Mart moneycard for two years to pay bills online/make online purchases. Back in the second week of March I uploaded 300+ dollars to pay my internet and car insurance. I thought everything was fine until I got an email explaining my payments were declined. I logged into my account and saw there was a hold for suspicious activity.

On April 21st my Green Dot banking card, thru Walmart was frozen due to a creditor levy. The levy amount is $162, total balance in my Account is $601. As of today, 4/26, my entire account is still frozen. I have requested that a Corporate Supervisor call me back and was told that would be within two business days, that still has not happened. I have been in contact with the creditor and it's ironic that they have been going up and beyond to try and help me get this resolved, while the bank, that I have used for direct deposit for almost two years now, could care less about me. When you call customer service all you get is employees that speak broken English, do not understand banking laws, and all they keep saying is "I'm sorry!!!"

Hello. On 4/17 my husband put money on a Walmart money card to pay the phone bill. Well I went online and paid it or so I thought. On Friday I got a text message from AT&T saying that they hadn't received my payment and would be shutting my service off. I immediately called the card and looked up the transactions online and it said AT&T had the money but they didn't. I called AT&T and the rep told me that the payment was voided. I then called the card and spoke with a rep from there and they told me that the payment is pending. I said "where is my money?" I'm livid. They told me it won't be back on my card till the 28th. Such crap. "It better be back on there", that's all I have to say. I even called AT&T while I was on the phone with the Walmart money card. You ask for a supervisor and you get nowhere. The rep is in the Philippines. They don't care if you get your money or not. I will NEVER use this card to pay bills again.

I recently deposited $177 and had a refund of $49 to my Walmart Money Card. I checked my balance on to see that both transactions had been credited to my account. When I went to use my card it said "Declined". After re-checking my balance online, my available balance show the deposits are available. I called customer service at 877-937-4098 and was told that they had blocked my account due the fact that 5 pin numbers had been attempted on my card. I said "well I know my PIN# so can you please release my funds?" They asked for my date of birth and I told them. They said that was not the correct date, and they will keep the block on the card indefinitely. I offered to send a copy of my birth certificate and social security # to prove I am the cardholder. They said it did not matter.

I purchased a Walmart debit card from Walmart in Covington Louisiana in 2015. A few days ago I called my card to check the balance to see if eBay had refunded me money for an item I sent back. Well there was no money in the account and it was negative 299.14. Having a debit card it would be impossible to overdraft. I was told the beginning of January is when it was overdrafted which is a lie because the beginning of February is when I got my income tax and put it on that card. After the money was spent I didn't use it for 2 months, I checked my card yesterday and it was negative 299.14 and it said on March fourth is when the money taken off. I called Walmart customer service and have been jerked around. I'm not paying for something that they had to of done! Only Walmart can control those cards. I will take further action if they do not fix what they have done.

I had just been paid by my employer on Friday April 1st, 2016 as my money comes direct deposit. I had made 3 purchases and filled my car with gas. I want to retrieve funds for some things I had to take care of and was alarmed to see there was insufficient funds and to try a smaller amount. I called and was lied to saying a dispute would be filed and I would be refunded by the 13th. None of which took place. I called again to find out my dispute status to find nothing had been done nor my account refunded and was told I have to wait 10 more days before I would even find out if my funds would be put back.

Given this card as a gift. This is a ridiculously expensive service. My balance was eaten up by fees. Not worth the effort. Difficult to cancel.

Okay, I called the customer service for Walmart money card to tell them there is a transaction that I didn't do from another state and I wanted to know what the process was. The freaking man just canceled out my card and said it would take 2 weeks to get a new one. So when I went off on him he said that I would receive it within 5 business days with no fee. I'm still not happy due to that is my main card and had all my money on there. I have 2 kids. 2 and 3. I was going to go to Walmart and get food for the week so we can eat but I guess we will just have to beg for food for a week. They claim I'll get my card on Friday. If I don't it's going to be hell to pay.

I have had problems after problems with Green Dot. The first instance I called to let them know I thought my card had been accessed and just wanted them to verify where a charge came from. I told them "Don't do anything. I need to look into this and I'll call back if the charge isn't valid." The next thing I know my card has been blocked without my authorization. Blocking my funds for two weeks and not one person had the ability to remove the hold. I had to wait two weeks to get a new card not having access to my money. Then my card expires before I get my replacement card and the lady said "Well we sent it and you should have gotten it by now. Let me send you another one."

I am very upset with this. I tried paying my phone bill just to be rejected. I then called customer service and was bounced around to several different people. Not knowing, nor explained that I had to upload a freaking picture to use a card in which was never sent. I then asked for a refund and was told it would take two weeks to receive. Well it didn't take two weeks for you to take it, why so long to give back? It's a ripoff and I'm not going to stand for it.

Direct deposit - I'm outraged, I live on a strict budget and have bills to pay and I called them to find out where my money was because it's been three days and they are normally good about getting me my money on time, but today I've been calling from 6 am to about 9 am and they are still experiencing technical difficulties. So within 3hrs they still haven't fixed anything. This is complete BS.

I never received my permanent card so I informed customer service of this. So they order another card for me BUT no one told me that my temporary card would be cancelled in this process. After trying to get gas I found this out. I called customer service just to be told I would have to wait two weeks. I was not accepting that answer. After being refused a supervisor I finally got one. The supervisor told me he would have my card expedited but I would have to call back because a block was placed on my account. I called back just to be told that there was no notes on my account.

I had a Walmart MoneyCard and mistakenly thought it was safe from fraud or misuse. When I filed a dispute over an unauthorized debit, Green Dot Bank froze my account and denied me access to my own money for 2 weeks. I had to wait for a new card. When I got the new card, I took out ALL remaining funds and closed that account also. When my dispute with the vendor who charged my card was resolved by me directly with the vendor, a credit was issued to the original WMC account. I called GDB DBA WMC to get the money from my credit. I've been fighting with GDB for over 3 weeks now, still don't have my money. Was told today that the USPS takes 2 weeks to deliver checks even when letters are delivered in 2 days. It took almost a week and threat of litigation for Green Dot Bank to acknowledge and admit that they had the credit issued to me from the vendor.

I have not yet received any of the replacement cards so I called and they canceled all the cards and froze my account. So now I have no complete access to my account. My money is stuck there and I am late on my vehicle and rent because of this. I have too little. I hope there is someone who can help. I have changed my account back to my money network account.

The problems are as follows: With a $1000 minimum monthly deposit, there is not supposed to be any fee to use the card. This is in the terms and conditions. They are charging that $3 fee per month anyway. Which means at this point, I have given Walmart no less than $100 in fees over the past 3 years. Every time I call and complain, I am given a runaround and no resolution.

On February 8 my income tax was rejected because my name was incorrect and send back to the IRS on February 10 according to the Walmart customer service. The IRS states that it was paid and Walmart states that they don't have my money. They are a fraud. I want my money. This is **. Someone please help me find a solution get my money back from Walmart. I have children who are depending on the return of my money.

I have been with Walmart MoneyCard for about 3 years. I have 2 accounts with them. On three separate times my account has been compromised. I have never had any other issue with any of my other cards or banking accounts outside of Walmart MoneyCard. This time they had caught the mistake and did not pay out the bogus charge on my card which was great, but when they sent me my new card which takes 3 weeks to receive this card, they send it to the wrong address. Now I can either wait 3 more weeks for me to be able to use my account or pay $16 in fees so they can send it to me within 8 to 10 days. My account and money has been locked up for about 40 days by the time my card actually gets to me. The people that talk to you on the telephone have such a hard accent it is very hard to understand what they are saying. They are blaming me for the address change which I have not ever moved 4 years before I had a card with these people.

Walmart money card claims instant access to your tax refund but I still have yet to receive it. The IRS shows refund sent to Walmart money card on March 16th and still have yet to receive it. In previous years my refund showed up by 6am after the refund was sent. When I called customer care the woman was very rude and told me I probably made an error. I explained that all information was correct and she hung up on me. I am so frustrated. I have never had this kind of problem before but don't want this experience again. Hopefully I get my money and will not use this card again for anything.

I been having my Walmart MoneyCard for over three years and never had no problem with money being direct deposited before. But on February 25 my State Revenue was supposed to go on my card but was rejected because the name didn't exactly match. Walmart MoneyCard claim it was rejected on February 23. I called the IRS and they told me the money was not rejected or returned. The IRS won't do nothing about it and I keep calling Walmart MoneyCard and they are telling me there is nothing they can do, they don't have my money. I am so frustrated. That is my money and no one can provide me any assistance. I have posted on the Facebook page and wrote an Attorney. I am going to contact my local Attorney General. I will no stop 'til I get my money. Wal-Mart shouldn't want their name on such a horrible service.

Where to start. I purchased a card and I guess it's only a temporary card so I didn't find this out till the day I had a cart full of groceries and I couldn't pay for it cause they cancelled that card and never sent me a new one. So I call and they state 2-3 weeks to get a new one and NO WAY to get my money off of there. Mind you my family is on a fixed income due to my husband being 100% disabled veteran. I couldn't transfer it, go to a bank and take it out, western union it or anything. So I ended up having late fees on bills, no money for food or gas, nothing.

I've had a Walmart card for years. Whenever I want to shop online or pay certain bills I use it. Never had a problem. Unfortunately this prepaid card access a negative balance. I opened a bank account that I enjoyed some security perks. So, I didn't use my card for over a year. Mmmm, well I got the bright idea to pay my son's phone bill with it cause I had cash and don't feel like stopping at the bank on my way home. So for convenience I loaded it with the opposite amount. Well when I paid the bill it kept saying "insufficient funds". What in the world is going on I know there's money on it? Called and checked, there was six dollars missing, just enough to cause insufficient funds. After I called the customer service line I found out they incur a negative balance for fees. OK. I guess I can see fees bit after a year? They should have just canceled the card. Why keep a card with them when you have to pay a fee to load it and a fee to keep it.

I purchased this card as I have in the past and never had any problems in prior years. This year my tax refund was deposited onto my card and I made one withdrawal in purchase totaling $1,800. In the next day my card was blocked. I was told to verify my identification by scanning a picture of my driver's license to a third party system. I sent a picture of my ID and was told that it was not clear enough to resend it so I resent it and enlarged it, I will been told then it was not legible. So I blew it up even larger and resent it for the third time.

WalMart MoneyCard is horrible, please if you can do without it do not get this card. I've had this card since 9/ 2015. I have yet to receive a card that work. It take over a month to get a card, by then you already request another card so the one you get does not work. Customer service is horrible, they don't understand you and you don't understand them. They give you answer for everything but what you ask for. It does not matter what time a day you call you will get someone who is overseas. I think it the Philippines. Please do not get this card, you will be screwed if you are depending on that money to pay bill... Always check complaints about a company before doing any business with any company.

I switched to the Walmart card. Well after only 5 days I find that this card is worst than the RushCard. Deposit delays are insane, customer service is sub par. They advertise early deposit but I'm stuck waiting on deposits that have yet to post.

I have been using this card for 2 years and have had not a single problem until February 4, 2016. My account got breached, so the customer service lady canceled my card and issued an new card - said it would be approx 10 days until it arrives. Well here it is March 1, 2016 and still no card. So as soon as a transfer payment goes through tomorrow to my credit card I will go through this process again and I guess I will have to wait another month. Worst part, I have NO way to speak with anyone. When I call, because I don't have my new card to activate it I can't get past the automated section. I have already canceled my direct deposit and am opening a REAL account and will never deal with this again.

8 hours after my Tax Refund was deposited, they blocked my card. It's been seven days and if they don't hang up on me, all they say is, "Your block has been lifted." I again tell them "No it's not." No help! I'm calling an attorney. If anyone wants to join me in a class action suit email me. **.

My husband received his income tax for the 4th year in a row on Feb 10 on his Walmart MoneyCard. It was blocked within 2 hours for "suspicious activity". After submitting all identification that was requested to remove the block they still refused to remove the block because the ID was blurry or invalid. Today is now day 20 of being blocked. I finally emailed customer. advocacy@greendotcorp.com with my complaint and told them I was hiring an attorney. In the email I also sent my ID, 1099, and copy of my birth certificate so they would have no reason to deny me. Well within 4 hours of sending this email I received an email from Walmart MoneyCard saying our card was unblocked. We have been up and down with this company trying to get this resolved. Called so many times only to be hung up on or lied too.

Today I looked at my recent transactions and I noticed I have been double charged for every purchase I have made... I had called and they said it is because they are doing a billing cycle checking everyone's account and that they are really no double charges... I said there is because it's being deducted and my balance is changing for each transaction... Has anyone had any problems like this??? I'm freaking out!! But as soon as I get off work I'm going straight to Walmart and take off my money and go straight to a real bank.

This card is a total rip off. I have had every worse experience imaginable to human. They blocked my card for no reason. I made a purchase and returned the purchase back to the merchant. Only to still be waiting for it to go back in my card. It has now been four days, while they claim they have to investigate the transactions. The people are rude, want transfer to a supervisor and you just get hung up on and get the runaround. Please beware and discontinue your business with them. I am in process of doing the same!!

My account was locked due to unusual activity right after my taxes were deposited. It's been 2 business days and I know I'm not the only one who is going through this nightmare of having their card locked, no access to their money, cannot get through to an agent even if you do your hung up on and given the runaround. I cannot wait. I need my money released. I'm a college student, single mother who was relying on the money for bills.

I had my tax return deposited onto my Walmart card this week and within 2 hours found out it had been hacked and used out of state. Called the customer support number and they told me my account had been blocked and a new card will be issued in 2 weeks. I explained that I could not wait 2 weeks to have access to my money. After speaking with several reps (awful customer service with bad accents), they told me to wait 2 business days and I could have online access to my card to transfer/send money to another Walmart card. So today (2 business days later) I went online and it says my online account is blocked as well and it wants me to upload my driver's license and wait an additional 2 business days to have it unlocked. This is absurd! They said NOTHING to me on Wednesday about uploading documents. If they had I would have done so immediately so I can get access to some of my money.

I bought this card about a month prior to getting my taxes done, just to pay bills with and groceries. All was fine until I had my taxes put on this card. Then bam! A block was put on, and I still had my grocery money on there for the rest of the week. I have two small children and was in a wreck Christmas eve so I'm unable to work at the moment. So this was all I had. I did as I was told, submitted a copy of my license. Waited two days, wasn't good enough, my license was expired. So because they had a hold on my money and could not get anyone on the phone my license were expired from tickets I couldn't pay that I got before my wreck and couldn't go to court due to the fact I was in the hospital.

Beware before you deposit tax refund. The next day after I had my tax refund deposited into Walmart MoneyCard they blocked my card. When I called they told me to upload my ID. I did that and they told me 2 business days. It has been over a week and when I call they are rude and hang up on me or transfer me to an automated system. Please do not have your tax refund deposited into Walmart, you will be sorry. I am going to seek legal counsel because I have no idea what else to do...they won't talk when I call. I wish I would have read the reviews first. This has put me in a financial bind. Lesson learned.

Do not get this prepaid card. They will block your card and hold your money without notification and no explanation, all it says is upload your I.D or passport and your card will work in 2 days! This is day 5 and I'm still locked out with no one to speak to.

Today 2-26-2016, I got an email saying my account had 'suspicious activities and they blocked my card for my protection'. I called Walmart MoneyCard 3 different times with the number on the back of the card and talked to a Rhea, Rebecca, and Liberty. Every single one of them said the same thing. They cancelled my card for 'protection', and they would send me a new card but I'd have to wait 2 weeks until I could access any of my money. When I'd asked to talk to a supervisor, again every one of them said "I am the supervisor, I'm the only one, there is no one above that you can speak with", and also they "didn't have the capability to transfer my call".

I had my tax refund deposited on card and they blocked it on February 10th. I kept sending verification. They received it on the 19th. Said it will take 2 business days to verify. It has now been 4 days the 25 and guess what STILL BLOCKED!!! THEY ARE STEALING PEOPLE'S MONEY.

Card was working just fine. My tax return was deposited and card was locked. I don't have the new card yet so am unable to unlock it online called Walmart finally got person I couldn't understand, was sent back to beginning twice. Very unhappy!

I woke up this morning with my money on my card but couldn't get withdrawals but only $300. I know there are thousands of people going through the same exact problem, but good news is that I still can swipe the card and use it. So to everybody this concerns this is not a scam, it's just bad service with the card, but you can swipe the card and still use the money. DO NOT USE WALMART MONEY FOR TAXES AGAIN!!!

You have RIGHTS! Has Green Dot placed a hold on your account limiting access to your funds? Has Green Dot ignored your request to have the HOLD REMOVED after you've complied? I will show you how to get your money back! Well I can most certainly understand your frustration! I have been a Walmart Money prepaid card holder for 1 year. Now after my refunds hit my account, instantly a freeze is placed on my account. They are requiring you to verify your identity via webcam using Netverify.

I had my tax return on the card. Well come to find out the card was expired. I called customer service many many times to have a new one. They swear they updated info and sent it out. My mind told me to call and see the card was never sent out. Had it expedited, never sent. Had to call again for another expedited card. Now I waiting. The customer service sucks. They don't have info on product and you can barely understand them. I will never never use them again. When money get here I'm withdrawing all funds and burning the card! For them to uphold Wal-mart name I expected a hell of a lot better! Don't get one. You do better with NetSpend. Fees yes but half of the problems! Lesson learned. Bank from here on out!

I too have a Walmart MoneyCard! I work and did get my checks direct deposited, everything was going good until I got my income tax deposited on my card. I woke up, went to the store and bam card frozen. I tried calling, no luck. I even uploaded my ID (DL) and still nothing. I don't know what to do next! Can someone helped me. Please don't say stop using my card. After I get my money Walmart can keep their bs card.

I have had this card for almost 5 years and never had a problem. I have always received my taxes by direct deposit and even get my paycheck deposited as well. This year they have blocked my card for "suspicious activity" but won't let me confirm or deny the activity, I couldn't get in touch with a live person, I had to lie my way through the system to get someone, who then said a supervisor would call me back in 2-3 business days. They refused to transfer me because I was "escalating the situation". I'm sure if they had $5k of their money being held, they would be escalated too. It is a crock, and I believe it's a way for them to collect interest. I will be pulling my money off when they become available and will be going to an actual bank.

Had card 3 years. First time I put my taxes on my Wal-Mart Green Dot MoneyCard was on 2/18/16. Made 2 small transactions. Later that day it was blocked. I uploaded my ID. STILL saying wait 2 business days. Can't speak to anyone! Can't get answers! Can't get money! Now what!?

My card was blocked as soon as my tax refund hit as well. Every time I called the number on the back of the card I couldn't get past the automated system. When I finally got through to a live person they wouldn't answer my questions and either hung up on me or transferred me back to the automated service. So I called Walmart corporate at 1-800-walmart, I finally got answers and she had me resubmit my photos and within 5 min. my money was released!! She said the picture has to be clear, close up with all four sides showing, no shadows, and have it laying on a flat surface. I had someone shine the light on his phone on the ID so it was bright. I hope this helps you. I waited around since last Thursday and had finally had enough. Good luck!!! P.S. I will not be using this card ever again.

So I am a hardworking mother. I have a 6 month old at home. I work as much as I can but it's very hard. I paid $943 dollars toward Walmart 2 weeks ago and guess what, I have no credit available! They decided to lower my credit limit without my knowledge! I would have never ever paid so much toward a credit card if I would have known I wouldn't have any available credit left. I was counting on using the money for my baby but instead they hurt my credit and put me in debt! They do illegal **. I AM TAKING THEM TO COURT! You are not allowed to lower someone's credit and put them in debt and not even notify them!

My sister went through the same thing several of you are going through with her Federal tax refund being blocked by Wal-Mart money card. Her refund was released on 2/10/16 and after several failed phone calls and e-mails she got no results. So me being the great sister that I am starting searching for a solution. I came across an email address. She emailed her concerns and within 20 minutes she received a phone call and her money was UNBLOCKED, RELEASED today 2/22/16. The service rep was nice friendly and helpful. I'm here to spread a little cheer. Send your complaint to customer.advocacy@greendotcorp.com and see if it works for you! Hope this help you guys.

I went and purchased a Walmart money card to have my boyfriend's paychecks direct deposited onto since we don't have a bank account and he travels over the road. I ordered a second card in his name and received it. We accidentally left it at a bar one night after seeing a concert there, and didn't get back to that bar until almost 6 months later since we don't travel to that town very often. The bar's policy is to cut up cards left behind after a few months just for security reasons, which I completely understand. So I called customer service and explained to them what had happened and asked that his card be re-issued, but that my card was fine and didn't need to be replaced. They asked me multiple times if it was just his card that needed to be replaced and I stated yes, that my card was in my possession and was fine. They said it was fine and they would be mailing him a new card and it would be here in 2 weeks.

On February 10 the IRS deposited my tax money. Little to find out wal-mart money card block my account due to suspicious activity. Mind you I didn't use the card so there's no need for them to block it. I did everything they told me to do. Send my id and so far I called customer service and all they do is give me the run around and send me to the automated system. Got tire of the bull so I called back and told them to close my card and send me a refund check. They told me ten days to get my money back. Today will be the ten day. Let's see if my check will come via FedEx like they say. If it don't show up I'm going to sue the hell out this people because of my money and they stole it from me.

I purchased a MoneyCard, had my income tax refund sent to the card. I used the card they sent me with my name on it at Walmart. No problem. My refund came in, took some money off the card, and did a little shopping. Go home later that same day they block my card, told me I needed to verify who I was, to upload my ID to the website which I did the same day. Two days later my account is blocked, no new emails, no calls, so all weekend my account ends up being blocked on Monday which was Presidents' day, still blocked.

I made a deposit to my Wal-mart Money Card of $940.00. The next day I got four text saying my balance is $5.60 so I waited till I got home to sign onto my account using my computer. I noticed a charge for $68.88 that I had no idea where it came from. So I called customer service to see if they had a number for the merchant to call them to resolve the issue. I was told they have no number for the merchant. Then told me they can send a replacement to me and it would take 10 business days.

We had our tax return put to our Walmart moneycard. The IRS says it sent it two days ago, it still hasn't even posted. We've been reading the reviews and feel very insecure with this company now. They are blocking everyone from using their own money. It looks like they've just straight stolen ours. When is the News gonna get in on this? This cannot be allowed to keep happening. People depend on this money to live. This is unacceptable!

Like the rest of you, I was locked out of my Walmart money card after my IRS return and my direct deposit from work hit the card and after paying some bills... wammo. I tried the 1-877-9374098 number, submitted copies of my DL and have to wait 2 business days. I got fed up and called WalMart corporate. A lady gave me the number to green dot corporate...1-866-652-4611 (press option 1 then ext. 8246). Seems like there are about 50,000 of us locked out of our cards.

I received my taxes on 2/18/2016. First went to Wal-Mart to withdraw the maximum amount shown to get and was told unable to receive funds. Then decided to go to ATM machine and was only able to $300 and no more ATM withdrawals. Went to get cash back to receive more cash since I had $7000 in funds ready to be used. In the middle of the night I received an email saying my card was block and had to upload photo and will be available in 2 business days. After reviewing all other complaints I understand that is stated under false advertising. I will be seeking a lawyer, the IRS, BBB and news station because this is not a fair situation for anyone to have to go through.