Walmart MoneyCard Reviews

On August 31st I called customer service to report my card lost/stolen and thought a dispute was opened at that time. A week later when I called back I was told no a dispute was not opened, a new card had only been ordered and the dispute was then opened. I continued to call almost daily during the 10 business day dispute period to be treated very poorly by the so-called customer service department. I was hung-up on, transferred back to the main menu and never received several callbacks from supervisors as I had requested. At one point I received a call from the supervisor at corporate [from a restricted number] who stated she would look into it and call me back--this call never came either. I find it extremely ironic that when I called today the initial recording says, "You have been a loyal customer for 4 years... Happy Anniversary".

The sad part is they say there is a screen error and my balance shows $685.24 with Hertz rent a car returning my deposit of $407. Yet Walmart Money card says I have a zero balance and there is a screen Error. Everyday I run a check balance through text and shows my balance. Every day since 09/07/2016 my balance at walmartmoneycard.com shows $685.24. Conveniently there is an error. But in their favor. Go figure. I'm taking them to small claims court.

I reserved a hotel room on my card and paid for the room when I got there. I called Walmart MoneyCard after I had a pending payment for the hotel room for a week. They said it would be back on my card in two weeks but they never put it back. I have called them 4 times and they say did put it back but I have checked it 5 times and had others look at it too and they say the same thing. It was not put back in. They have even hung up the phone on me and had me on hold forever with no help.

I call Walmart Moneycard customer service. The problem was not being able to use my Moneycard on Walmart.com. So I called Walmart Moneycard to ask what is going on with the card. So I explain to whomever I was speaking to which she really was dumb or could not understand what I was explaining to her and I was told to call Walmart hotline. The problem was not being able to place a order on Walmart.com and it saying that my security code # on the back of the card is incorrect. Anyway tell me why I was connected to Walmart money gram?

I have been having a card for about two years now. It was just used as a back up at first but I now get my DD on it. I recently moved from the address that the card is tied to. After moving (at the beginning of this month) I realized my card was expiring at the end of the month. When I logged on to my account it said that the card had been sent out already. When I tried to report it not received, it said I had to wait two weeks. I waited the two weeks. I log on again and it says that since it was never returned it was sent to the right address and I would have to order another one. At this point it's late September. I checked with the people that live at my old address now and they said nothing came in. I stupidly had faith that Walmart sent it and waited. I check again... nothing.

I'm trying to get my account cleared since 2/21/16 and still can't get it resolved. On 2/21/16 I had a balance of 578.31 and on 3/10/16 they took a monthly fee of 3.00 and my new balance is 178.30. Can someone explain 578.31 - 3.00 is 178.30. I tried talking to customer service, the dispute department supervisors and they won't even take a dispute report because they said I don't have a merchant that I need to dispute. They don't speak English too well but they no have to be rude to me about my money that they stole. All they can say is the last transaction was on 2/21/16 and no charges after that until 3/10/16 for the 3.00 monthly service fee. I AM LOOKING INTO GETTING A ATTORNEY INVOLVED IN THIS BECAUSE THIS IS THEFT. I DON'T CARE IF THIS IS WALMART.

I signed up for the Walmart MoneyCard in August. I had my direct deposit going to it. I waited 2 weeks. Never received the card. Called customer service which by the way was very rude and unprofessional. She said she would send another one. Never received it. Went thru the same process a third time. Never received it so I closed the account. They said they would send a refund check within 2 weeks. Here it is 2 weeks still haven't received a check. Called back now. She's saying it's going to be another 2 weeks. It'll be October. Almost 3 months and I still haven't got my money. I have bills and kids to take care of. The representative told me I couldn't talk to a supervisor and there was nothing else she could do besides resend the check. Really considering on getting a lawyer now. This is ridiculous. Never again will I deal with this.

I lost the card that I had and I purchased another card. I was charged a fee when I purchased the card which I figured that I would. Then when I went to load cash on the card, they charged me ANOTHER FEE of $3.00. I asked why another fee. They told me to read my paperwork that I got with my card and it would say that I would be charged a fee. Well, guess what, there wasn't anything to indicate that I would be charged a $3.00 for loading cash. It said that a $3.00 fee would be charged for loading a check. It would be a check cashing fee. But nothing about a fee for loading cash. So, Walmart, why are you charging me a $3.00 fee for loading cash to this new card? I was NEVER charged a fee for loading cash to my old card. How about someone give me some answers because I am just about tired of "someone sticking it to us little people"?

I'm on vacation in the Philippines and I have tried to get cash of any ATM that has the Mastercard Logo but my transactions are cancelled always. Can you tell where in the Philippines I can use the card?

I purchased a prepaid card on September 24, 2016. I registered the card online. I proceeded to use the card only to get a message that the card used was unacceptable. I then log in to my account to be told "send in a picture ID". I did just that. Tried using the card again to be told I couldn't use the card. I then called the number on the back of the card and was told I have to wait 2 business days for the review team to finish their review. Okay that means I have to wait until Tuesday September 27, 2016 to find out if I can then use the card. I mean... really Walmart MoneyCard. It was not disclosed on your packaging that I may have to wait to have access to funds I loaded on your card. Because if so I would have never purchased "your" card. The purpose of purchasing the card was to have access to funds to be able to use the card. It's sad that I needed to make an emergency transaction to only be denied access to "my" funds.

I purchased a Wal-Mart Green Dot money card. I put $60 on it. I called the customer service number on back of card. Talked to a representative and asked them to put me on a spend down. Where instead of continuing use of card, it closes out once I use all the money. So I activated the original card in package. I tried to use it, but was told at a Wal-Mart supercenter customer service desk that I had to wait till I got my personalized card in the mail. 9-24-16 I received the personalized card. Called the number on card to activate it. It said the card number and the cvc number do not match. So I couldn't activate it. My money is still on it, but I can't use it.

I was required to cancel my card after my secondary card was lost. Then my new cards never arrived. Now I'm waiting for those cards. My checks are direct deposit. The CSR are no help whatsoever to help resolve any issues. What makes no sense, I can make payment to my accounts that had that card number but they said they canceled it and to destroy it. This is why you don't out service your customer service... You'll get bad reviews.

I have had my Walmart MoneyCard for years, a few bumps along the way but nothing major. I get my checks deposited every other week and no issue. I have been battling with the IRS for what seems like a life time for my 2015 return. I finally get a DDD for 9/28/2016 and just happened to be on Walmart MoneyCard website to see if it could be there early. I see in all caps that they are not receiving tax refund deposits after May 31st 2016. I called and the first person told me I was OK. So I thought until my phone rang two minutes later and it was someone else from there telling me I was misinformed and it would be rejected. According to all other sites I now have to wait 4-8 weeks to get a check in the mail. Why am I being punished because randomly this year I was pulled for an audit. I think when I get my checks I am closing this account and moving to a local bank.

Have had multiple issues with the running total never matching the available balance. However the latest issue is that for every transaction I do on the card, it gets subtracted double from the available balance while it is the "pending" status. Then when the transaction clears, the erroneously held money will reappear in "available balance". So for example if I originally had $100 in available balance, and then did a $20 purchase, my available balance will show as $60 instead of $80 until the transaction clears then the available balance mysteriously becomes $80 again. I've called numerous times and they cannot identify any problem. Mainly because by the time the IT department gets around to looking at it, the transaction has cleared so they don't see what I see. I have multiple screenshots though. I'm really sick of this. I think I will switch to another card. It's just not worth losing your money or having it tied up for days.

Customer beware. I got a Walmart MoneyCard, for some reason my identity did not pass, so they told me to send some very private documents. I have send the documents 3 times and they are using different excuses for not letting my use my card. There is something wrong here. I feel they just don't want me to spend the money I have on the card. I have send them the documentation 3 times already they say that they can't see well the papers and then they say they haven't receive anything. I do have proof of the documents being send and receive there. I won't recommend this card.

Walmart MoneyCard customer service is horrible. I made a payment online with my electric company and the transaction went through twice. I immediately called Walmart MoneyCard and the representative I spoke to told me the money would be back in my account in 8 days. He did not tell me I had to do anything. The money was not in my account in 8 days so, I called them. The lady I spoke to that day told me I should have disputed the charge with the electric company and as of that day they could also dispute the charge. So, I hung up with her and immediately disputed the charge with my electric company and within 1 hour they advised me they refused to return the money because a new bill came out the day before and they applied it to my new bill. Now, if the original rep I spoke to at Walmart MoneyCard told me to dispute my payment the first day I called I would have been able to get my money back from the electric company.

It all started when someone hacked my card. When I go to use my card it's declined so I call the number on the back of the card and the lady says "Oh we blocked it for unusual activity.” So now I've sent the dispute form with no response back. AND what’s worse is I requested a new card Sept 9. It's the 23rd so I call again because I need my money and they say "Oh we are mailing another one so wait another 7 days” which means Oct 4 I might have a card. That's almost a month just to receive a card. And no one is helpful that you speak to. They make you feel as if it's your fault that your card has not arrived. If anyone is thinking about using this card run in the other direction or else be prepared for the most inconvenient time of your life with a headache that is constant because these people do not care about you one bit.

I have had an open case for fraud since 8/27/16 in which one vendor took almost $400.00 from my card. I sent in the necessary dispute form paperwork to Walmart along with an email from the vendor noting that it would refund me the money. I have not gotten any response from Walmart. I am constantly hung up on and placed into the automated system without getting assistance. This is the poorest service that I have ever had with any debit card. This is the 2nd time my card has been compromised. I want my money back and there is no reason why I should not have my money returned to me when a vendor has 8 separate transactions in one day. I would never recommend this card due to the poor level of customer service.

I've been trying to withdraw money off my debit card for two days through an ATM as well as cash back from Walmart Money Center. I cannot get any cash off my card and I have bills that are due. The only thing customer service can say is that they are sorry but has no explanation nor time frame that the issue will be resolved. Is anyone else having this problem, if so do you guys know approximately how long it'll take before this issue is resolved.

I went to relax over the weekend to come home and went to check my account and it wasn't coming up right with what I had. My ending balance wasn't the same as my current balance - it was 300.00 lower. Went to call customer service and was told that's not we see on our end. So I took Pictures of my screen then I called back later to be told "Yes I see it" and she was going to turn it into IT support and I will get a email within 24 hrs and nothing so once again I called them back talked to Shawn # ** and he didn't see what I was.

I have the Walmart Moneycard for my Avon business and when people pay me with a check I try to photo deposit and all of them are declined. It is very upsetting and inconvenient for me and my clients. Why is this happening? Why is it not accepting any of my checks to be deposited by taking the picture? I am doing everything it is asking for. I have already called the Green Dot bank and Certegy and nothing is helping. Really upset with this!

I used my Walmart card over the weekend at the ATM and never got any money. Walmart still deducted the $100 plus an ATM fee. I never received any money! I have called several times and have yet to receive any assistance.

After direct deposit I transferred money to vault. Later that evening I tried to transfer a small amount back out to pay a necessary bill. In doing so the app kept failing so I went to online. To my surprise it told me that "too many transfers had been made". Now only one transfer was successful and the website even says that "you can transfer as often as you like" but it said "try again tomorrow". So I did and it still tells me the same thing.

So I applied for a Wal-Mart card online I received my direct deposit form but not my personal card. It's been about 3 weeks my check will be deposited Friday. I won't have access to my money until the Mystery Debit card comes. I have bought a second card with the hopes of being able to transfer my money, but when I call and ask I get no help and twice I have been hung up on. This is horrible customer service. I used to work for Wal-Mart distribution and this is not the Wal-Mart Culture.

I received money from another Walmart MoneyCard customer. I was unable to claim the money. There was no claim code in the message I received. I am very unhappy with this experience. Please fix right away.

I recently purchased a Walmart money card and have used it several times. It's easy to reload and make purchases with. One thing I really like is Walmart money card doesn't charge a fee every time you make a purchase like some other debit cards do. Thanks for a prepaid debit card that easy to reload and use with no hassle.

I was very happy with the Walmart Money Card through Green Dot, everything was fine, however last week our card was locked because we couldn't figure out what birthday was put in. I'm not sure how the birthday was put in wrong to begin with, but I have no clue what birthday was used. This wouldn't be a problem if we could find a human to discuss this issue with, however after many, many tries we are still not getting anywhere. I'm not sure what to do now, but it is really bad that there is no human to speak with to help us.

I have a Walmart prepaid debit card, one that I have had for about 4 or 5 years now. I've recently run into a HUGE problem and can’t seem to get any resolution. I am stressed to the max about it and completely at a standstill and lost for words. My Walmart MoneyCard has recently expired in August of 2016. The company is supposed to automatically generate a new card for you weeks before your card becomes invalid to use. Well they did not do so with my card. Once the end of August rolled around and I still had no card I contacted the company myself requesting a new card. That was on August 25th, 2016.

My card got blocked and I been trying get to a representative but all I get is the automated services. It keep saying my birthday I enter is incorrect and then hangs up. I need speak to someone but the automated services won't let me. It's so frustrating and I can't access my account or my card. I need help. To speak with someone other than the stupid automated bot. Walmart MoneyCard is making me mad.

I have my checks from work direct deposited on this Walmart MoneyCard. I get paid every week. I have not gotten paid in 3 weeks because they issued me 5 cards I never received. They verified the correct address every time. I never received a permanent card with my name on it and I have had this card for 2 months now. I called to get another card re-sent but was not told that it would deactivate my temporary card and I didn't think it would seeing how they had already re-sent 4 different cards but I was still able to use my temporary card.

So for the past few years I have had a Walmart MoneyCard account and have been using it faithfully. However twice now within 60 days I have been paid by my company and the funds are deposited into my account (trace from my company's bank confirms this), and yet Walmart MoneyCard doesn't show a deposit. Contact support and the non-English speaking person on the other end has no idea what I am talking about and I can't even understand them. In today's modern age of banking this should not even crop up for any bank, much less a multi-billion dollar a year company.

I noticed that numbers weren't adding up on the transactions on my card. More specifically, my transactions were all correct, but my balance listed in the transactions and the available balance were significantly different. I contacted customer service and was told that it was an IT issue and they would work to resolve it. I sent screenshots showing where I should've had the higher amount, including all transactions from the current period to the email they requested. They never contacted me, and every time I contacted them (often days between calls) I was passed from person to person and never given any real answers.

My card expires September 2016. Walmart mailed out a new card on September 2nd at the same time they deactivated my old card. I haven't been able to retrieve any of my money off of my card to pay bills, get groceries, get gas, etc since September 2nd. I have talked to several customer representatives when calling the number on the back of the card. I've even talked to supervisors and the district manager. I was told by a supervisor to wait for it to come until Wednesday September 14th. It is still not here. Today I talk to the district manager and he told me that if I wanted to close the account they could mail me a check for the balance on my card which would take at least two weeks to get the check or I could have them reissue me a card which would take another 2 weeks.

Walmart is holding my direct deposit. I would understand if it was the first one.. But I have multiple deposits from my employer with no problem... Not today... They just lost a Customer. Now I need to make sure I can get what's already in the account.

I had a Walmart debit card for a few years and in May of this year I closed my account and ask for a refund of my remaining balance so they told me it will take 2 weeks for me to get it. So I after 3 weeks and still no refund I tried contacting customer support and I could not get through to them because when you close your account they remove you from their system and there is no way to contact them other than by email. So I emailed them at the beginning of June to find out what's going on because I have not received my refund and they called me back within 2 days. So we figured the refund check was lost in the mail so they put a stop payment on that check and reissued me another one and told me it will take 10 days for me to receive the new check.

Well Aug. 21, 2016 I went to the new "neighborhood market" Wal-mart, and loaded $160 at the service desk, was handed my receipt and left the store, as usual. Maybe a week later, my wife goes to Lowe's to make a purchase for me with same card and it was declined, and she was embarrassed of course. After getting a polite earful from her I was totally confused. Checked receipt, everything is fine. Checked my account and I have a -$1.34 balance.

I called about a transaction I didn't recognize. I called customer care, they transferred me to another department. I explained what happened. The person on the phone cancelled my card and proceeded to tell me it would be 10 business days before I would have access to my money!!! She did this without asking if that's what I wanted. I could not understand her as she spoke broken English. The only remedy to the problem of me not having access to MY money is she can expedite it...which means I am still waiting to use my own money. This is not acceptable. I should have been advised of what she was doing before she did it and I should have been able to purchase a new card at Walmart and my money transferred. I have been using Walmart money card since it started and it seems like they do not appreciate their customers.

This issue was resolved by the tech dept shortly after my post. Although, I do not agree with an almost 24 hour turn around, I am happy that it was resolved so that I had access to my money when I needed it.

Complete crappie. Had to replace card 3rd times for charges unauthorized. They say my account has been compromised. I work hard for my paychecks for someone to fraud my account and they can't refund me my money. Every time I call they disconnect. There money transferred from my vault (savings) without authorization.

I was in the parking lot of my local Walmart today to buy diapers for my infant son. I was checking my card balance before I went in to make sure I had enough for anything else if I needed it. I noticed a charge that shouldn't have been there, so I called the customer service number and disputed the charge. The woman I spoke to immediately cancelled the card before I could tell her anything else and hung up on me. I spent the next 20+ minutes calling back and tried to get my card briefly reactivated. When I couldn't, I requested to speak to a supervisor. The first time, I was NOT connected to a supervisor... and then when I asked that person to get me a supervisor, they sent me back to the main menu. I tried again with another person and they transferred me to a man named "John." He said there was nothing that could be done.

I've had my Wal-Mart card for two years, in that time nothing bad has happened until today (9/12/2016). I noticed two transactions, both not made by me, one for $45 and another for $146.85. After trying hard to get in contact with a actual human being; both were very little help. The first was very unprofessional and said he'd forward me to a account specialist. I said ok. Then he cycled me to the front phone menu, and reset my call. The second helper barely spoke any English, and while she was the more helpful of the two (helpful as in actually getting a dispute in for the $45) she claimed there was nothing they could do about the large $146 transaction.

Per the information on the website, funds for direct deposit are supposed to post "Two days earlier". However, funds being posted is contingent upon when your payroll office releases your funds. Which my agency releases funds early, as I have several co workers who get paid early. I contacted Walmart MoneyCard customer care to check on the status of my direct deposit. However, I was informed that it could take three full pay periods. No where on the website does it mention you have to wait three pay periods for your first direct deposit. There are several consumers who can't afford to wait three pay periods to receive "their" hard earned pay. The three week time frame defeats the purpose of having this product.

No response to my complaint about my card balance showing. Sent images of purchase receipts that show my card balance. This is a violation of my rights to privacy. I have received no response. Not even a "We are investigating it." Next stop Federal Trade Commission?

I was recently a victim of fraud. Someone somehow hacked my card and made charges to my account. I live in Arkansas. The charges were made at a Supercenter in Texas. I did all the proper paperwork and my claim was denied. I work hard for my money and when that happened I was furious. If need be I will take legal action against Walmart MoneyCard.

When I went to the store and attempted to use the card it was declined. So I decided to go to another store to make a similar purchase since it was small and it wouldn't take long. It was then declined there too. So I got onto my account and the original was pending for 217 so I returned and the store said no there was no purchase made and showed that nothing had happen so I called for dispute and they told me to call the following morning. Called back. Explained the issue again. The lady refused to allow me to speak to her manager several times.

I bought today my second Walmart MoneyCard because I wasn't able to reload the first one. I finished the money from the initial load and without registration you know someone cannot use it any longer. So here comes the second one, same story, no personalized card ---> no further use. I gotta say I'm a J-1 student and after the first input of the SSN number, the field said it isn't valid, but after refreshing I was able to pass that page. Unfortunately, the "We cannot issue you a personalized card" appeared. Therefore, I think it's because the SSN number but I'm not sure. I need help asap. I'm looking forward for your answer. Thank you :D

My 2015 federal return was 1 of the unlucky chosen ones selected for a full audit which took 7 months and was approved for deposit on 9/8/16. Walmart/Green Dot stopped accepting IRS refunds for 2015 May 31, 2016 and rejected the deposit. I did not choose to be audited nor did I choose for it to take 7 months and now I'm being penalized by Walmart/Green Dot for it. My tax refund was sent to Santa Barbara tax group as I selected Turbo Tax fees to be taken from my refund. Santa Barbara is a Green Dot bank too and since Walmart rejected my refund deposit I now have to fight and wait for a paper check. I've dealt with the IRS for the last 7 months and now I have to deal with Green Dot banks who make it just as difficult as the IRS and I'll be waiting another 3 months for a paper check. Other than this issue, I like my Walmart MoneyCard. I've had one for 5+ years yet loyalty means nothing.

Have used the card for 1 year now with no issues until yesterday - Called and reported an unauthorized Direct draft with unknown name with word payroll attached to it on same day and showed up for $500. During the phone call the lady was hard to understand and immediately canceled my card and said a refund would be sent out without giving me any option. All of me check for 1st was still on card and direct deposit coming in on 15th and I have no way to get to it if company I work for can't stop it. She did take the dispute info and give a case number but now I have no way to contact anyone regarding this matter. It just says refund check is being mailed in 10 days. I have received no confirmation the dispute form has been received or how to even check on it. I need info about this claim and how to check on this. Very unprofessional to leave customers in the dark about where their money is with no way to contact to ask questions.

I decided to use the card for a vacation. When I arrived at the hotel, they accidentally charge my card for $520 instead of just $20. They immediately voided the charge on their end, but the charge was still pending. I called the customer service center and was told the money would be returned to the card by September the 13th. The hotel manager then spoke with customer service and told them they had voided the charge, to please credit the money back. He offered to send a form, they refused.

I have had a Wal-Mart money card for years now and have never been very impressed, but it does what I need for the most part. This tax season we filed our return and I filed an injured spouse form to receive my portion of the return untouched. I received a letter dated August 8, 2016, stating I would be receiving that portion. Come to find out, Wal-Mart money card cut a off the date a tax return can be accepted into accounts after May 30th! As if they never come later than that. Anyhow, I called customer service today and tried to inform the agent that I had just come to that knowledge and wanted to know if my funds had been returned to the IRS in order that they could send a paper check. I could not get any answers.

I've contacted these people on several occasions only to find out they are not responding back to me and giving me the runarounds not to return my money back to me. I am here trying to file a dispute claim but they are telling me to directly contact those people in which the money has been sent to and so I did just that only to come to the conclusion that I'm directed back to contacting walmart money card to have them dispute these payments so I can get refunded my money back as I am wanting to chargeback these purchases I have made as these people I am dealing with are fraudulent scammers. Lack of support and lack of wanting to help me get my money returned. I will never use walmart money card again if I do not get my money back from these fake people who think they can just take my money like it's nothing.

I experienced fraudulent charges on my Walmart Money Card, and reported it to customer services. I asked what my options were and was told that they would have to cancel my card. Don't get me wrong I'm very appreciative that they are only trying to help secure my funds and identity, but honestly I really didn't want to deactivate my card at the time. I'm a single parent living from paycheck to paycheck. My rent was due the day after the cancellation my card and I also had a direct deposit coming through that day.

I swipe my card at two different businesses today and both told me my card was declined. I call customer service and they tell me I have no access to my funds because my card was cancelled yesterday and a new card was issued at that time and it would take 10 business days to receive the card. I NEVER REPORTED MY CARD LOST OR STOLEN NOR DID I CANCEL MY CARD FOR ANY REASON WHATSOEVER. I am then asked if I may have mistakenly cancelled my card through the automated system, which I didn't and WOULDN'T as I always use the Internet to access my card information to check my balance and transactions.

I was told last week my card was compromised due to suspicious activity noticed by "the system" which I received no notifications for. So this "system" shuts down access to my card and the money I have on my account leaving me with no way to pay my bills. I called the help number on the back of the card to try and get some kind of assistance. The only thing I got from them was they can't do anything to help the situation. I have to wait 10-12 business days to receive the new card.

I have been using their prepaid cards for quite some time, but now I'm aggravated. It seems every time I go to a restaurant, bar, clothing store or even gas station every time they swipe my card my balance on my remaining balance shows on my receipt or on the screen of the merchant. I have called customer service and was told I should shop online for my purchases. I feel that was very rude due to I don't just sit around and shop online. I have a life that doesn't revolve around technology... I just want that issue resolve or I'm gonna have to get another card.

My card expired on the 31st of July and I have not received a new one yet. I call on the 2nd of August and ordered a card that was supposed to be received in seven business days. When I didn't get that one in the mail I called back and talked to a customer service rep who didn't speak good English so I asked to talk to a supervisor. He then told me it would be another 14 business days. Now, my utility bill was late. I asked specifically when I was going to be receiving the card and they said the 23rd of August which came and still no card. So I called back mad because all of my paychecks was being deposited and rent is coming up.

We have a credit from a campground being issued to us and I get up to check the balance on the card so I can start paying bills and have a message to call customer care. I call them and find out they have put a temp block on my card until they see the original receipts and the refund receipts. Once they get that they said the block would be lifted in 1 business day. This is Labor Day weekend and not to mention all the money we have is on that card. My fiance's direct deposit is on there and he cant even use his money. I can understand holding the credit from the campground from going through until you see the receipts but I dont agree with blocking money that was already on there that has nothing to do with this. All you get is a bunch of excuses from them. You ask to speak to a supervisor and there is always an excuse. Once this is resolved there wont be anymore using Walmart Money Card for anything. I wouldn't recommend them to anyone.

They resolved and took ownership of the issue.

Had some unexplained charges on my card. The rep immediately cancelled my debit card without filing an investigation on the charges and I had no way to access my paycheck. I was told they would send me a new card which takes 7-10 days. In the meantime I have no way to access my paycheck to put gas in my car or buy food. I was extremely upset that they didn't even investigate these charges and blocked me from at least making a withdrawal. They need to conduct a more thorough investigation before they block people from their money. I am no longer interested in participating in the Wal-Mart Money Card service because of this. I am done with them.

LESS THAN ZERO! I bought a MoneyCard today (9/1/16) for personal reasons. I went to register the card online and it said it could not verify my information and therefore I could not reload the card (I wanted to set it up for Direct Deposit). I called the 800 number and was told it was because my address was too new (I just moved to California from Louisiana). I asked if I could re-enter my old address in order to verify my identity and was told, "no. There is no possible way to do this!!" WHAT?! Anyways, I said, "Fine. I want to close the card and get all of my $$ back." They told me I could not get a refund. I could only use the money on the card. It was obvious the young girl on the other line had not dealt with this issue before and could also barely speak English. I blame WALMART for poor training and hiring people in CUSTOMER SERVICE jobs who can't even understand English. This is absolutely unacceptable!!

I made a purchase on August 24, 2016, the order was cancelled. The merchant said it will take 72 hours for the money to get back on the card. I then placed another order on August 25, 2016 on my Chase card and had to cancelled the order and the money was returned in 48 hours. I still have not received my money on this Walmart MoneyCard. It still show as pending. When I called the person could barely speak english and told me 10-14 days. I asked why so long. It took seconds for you to take it off. I needed my money back before the Labor Day weekend. I will not use this card again!

I called the number to report my address changed and told the representative the new address on 08/14/2016. On August 20, 2016 I called to report that I lost my card. They said that they were sending out a replacement card. I waited patiently for it. Finally called them back to find out what happened. They said they didn't know. Said they were sending another card expedited service. So here I sat. They have my paycheck from a week ago plus my Veteran's benefits which went into the account today. I am now not able to pay rent, buy food for my children, nor pay bills. They keep telling me to be patient. Next call is to my attorney. I found them to not be very truthful.

I've used the card for two years with no problem. Last month the card expired and in spite of ordering a replacement twice, I have not received a replacement. In the meantime, I've had to buy another card. Now I'm waiting for the permanent card to arrive. I don't really want to have to pay 2 monthly fees.

I went to the Secretary of State, slid my card, it was declined. Looked at my balance. Walmart MoneyCard took it off my balance. I transferred more money from the vault. She slid it again. Walmart MoneyCard declined it again and took the money off my balance. I called them. They apologized and credited one of the transaction immediately and told me the other one would post after midnight. That was over a week ago and I am arguing with them daily about crediting me the second amount they took off. They are saying they didn't even though I have a snapshot where they did.

I have been amazed at this card. I got a black card and NEVER have to pay a load fee. For years I've saved so much with this feature that cost about a dollar more. Don't understand why anyone wouldn't get it. I have had one problem in 5 years or more. I got a refund at Staples. When I did something wasn't right and the guy said it's never asked for that before on his register. As it turns out it didn't process right there and I didn't receive the refund. I processed a claim. I was send an email that it was declined (nuts) and that I would receive a letter of explanation.

Okay bought a Walmart Money Green Dot Visa Card to load paychecks on for my husband's work. Everything was okay at first then started having issues. Noticed that when you make a purchase the money showed pending transaction that money was held. Okay then on statement there was where it came out so that was a charge. This has happened several times now. Called customer service they give us the runaround and will not fix nothing. This is the worst card ever. I will never recommend getting this card. Oh and my husband coworkers have these cards too and they're also having the same issues with no luck on getting it fixed.

Just finished getting my money back after getting my account wiped out again. Like others, it was from the target scam. This time, after an eBay purchase. Had to fill out the paperwork, talk to someone, blah, blah, blah. So, here's where the problem begins. Right after I got my money back, they had me on lock down. As in, they set my daily availability quite low. I couldn't pay any bills, use the card or take money out past a certain limit. Not sure how much that was exactly as they did not inform me. It took days to pay bills as I would take as much out and have to put it into another account. The atm would state I was over my daily limit, but I had no idea what that was. Today is my last day using this card as I will be zeroing it out and will never deal with Walley World again.

My wife has her social security direct deposited onto this card. For the last 3 months, we have been fighting to get access to her money. When we try to contact customer service, we are told her card number, birth date and social security number are invalid. Her card has been hacked, her account has been locked, payments were declined, and now, because of this, our property in storage is in danger of being auctioned. As of this date, she still hasn't gotten access to her August social security payment that was sent August 3rd... Now it's time for September's payment and we can't even get the balance! Worst card ever!

After sending in the requested documents, I received my refund. Thank you.

Walmart money card is a thief. I recently went to a hotel and was charged an additional 173.88 plus another 10.00 for what was pre authorized charges. The hotel bill itself was already 183.88 plus the additional 183.88 which went missing from my card. After contacting the hotel and Walmart MoneyCard customer service over the course of a week, I was told by Walmart MoneyCard that the pending charge or other 183.88 would automatically be put back in my account on the 27th of August.

I have had a card for 4 years with minimal issues. Earlier this year my card number was fraudulently obtained and used. I contacted customer service & suspended the card. I was told to wait 14 days before I request an investigation & was charged to have new cards sent to me. Long story short, I decided to request an investigation immediately & I received the $ back for all of the transactions but one. A letter came in the mail with no contact information saying that the investigation was closed and a determination letter would come. That letter never came & to this day no one can help me figure out why 1 of the disputed transactions wasn't refunded. I also don't like that your card balance shows up on your food merchant receipts when you pay, which could've added to my problem!!!

Says I had too many cards. Never sign up, it won't let me sign up.

I have been with Wal-Mart Moneycard for little over 3 years now. I've never had a problem... Until last week. I logged in to check my balance, and the ledger showed a balance that was $60 less than my available card balance. I called in to customer service, and they gave me some bogus story about how their end shows a different amount and my end has not refreshed to what their system shows. Whatever. First time it's happened. Well it happened again today. This time it's a $650 discrepancy, and they tell me that my system is incorrect and I need to use a different computer. I tell them that I've used 5 different devices, including the one I've used for the last 3 years and they all show the same thing.

I have had a Walmart card for a few months now. No major purchases or issues. I used Lyft taxi service and they have a policy to pend $25 until you pay for your fare. Once you pay your fare the hold is lifted and the pending charge goes back on your card within minutes. I actually used LYFT to go to Walmart. I didn't realize there was this hold until my transaction was denied at the register (embarrassing). Worse still, I had no way to get another Uber home. Humiliated, I put my items back and called customer service, at this point wanting me and my son to just get home. They told me there was a block on my account due to "suspicious charges". Ok cool.

I have spoken with reps that tell me my balance is correct but according to my records and statement directly from my account online it is short by $200. They were rude, hard to understand and very impatient. I had every transaction they discussed with me and I was told I was still wrong. I have had 2 other people review my records.

I've been using the MoneyCard for a couple of years now with no problem, but this past year or so, they've had so many issues. I never know how much is in my account. I won't touch it and it's always changing. When I call the number on the back of the card, I always get the same story. "We're having technical issues. This is how much is really in your account right now. Ignore what the site says." Okay, so, this happening one time, I can understand, but it's been a constant problem for the past few months. Save yourself the trouble of never having access to your money. Don't get this card.

I purchased the Walmart money card in order to make a bill payment and had planned on setting up as a method for my direct deposit if it worked well. It didn't. I got the card on the way to work and registered it almost right away. I received a message that said "We're sorry we cannot verify your information and you are not eligible for a permanent card." So like a normal customer, I called the number on the back of this useless card to find out why or what information could not be verified, and the geniuses on the other end of the line "can't give me that information" despite the fact that it pertains to my information and my access to MY money.

I have been a long standing customer of Walmart Money Card for several years and had positive service until May 2016. The first issue happened when they supposedly had a system upgrade. I had over $600.00 come up magically missing from my account for over 7 days therefore causing bills to be late and unable to get groceries and medication. Oh and btw I am currently undergoing treatment for cancer too. Then on July 1st the atm did not dispense my funds - $401.50 to be exact. I filed the dispute after 7 tries of emailing them the information and talking to various representatives all with a different answer it finally was received. 10 days later I am told my dispute has been denied. Ok... I have that kind of money to not be refunded to me. I talked with the bank who owns the atm who informed that Walmart Money Card/Green Dot Corp is responsible for whether I get my money back.

Checked into the Travelodge in Maryland and used my card to pay for a week. They put a hold on my card on 8/15/16. Ten days later and the $430 hold is still on there and nobody can help. DO NOT USE THIS CARD FOR GAS OR HOTELS. Walmart will hold your funds forever. Can you imagine how much money they make just holding your money. This is ridiculous. Warn everyone you know about the black card at walmart.

I used to be very happy with the money card. I've used them a few years now. I never had any of the problems anyone on here described, until my wallet was stolen. Then they showed their true colors. I called to see if I could pay to get my card expedited, as I was going to take my kids to the State Fair next week. The woman said I wasn't eligible. So I emailed them with no response yet. Both of my credit cards went so far as to expedite my cards for free, and really seemed to genuinely feel bad and want to help. Now, I'm definitely not a fan of the major credit card companies, but it was nice.

Walmart Money card failed to get me a replacement card when mine was about to expire. When clicking card never received on the website I was forced to pay $18 for a card plus expedited shipping. They canceled my current card and now I'm stuck waiting for a new one with NO ACCESS TO MY MONEY. I have not once been sent an email that said my card replacement has been ordered. Sent an email and didn't get a response. I have reasons why I can't call right now. Customer service and response is ridiculous. Since it was not my fault I never received the replacement why do I have to pay $18 plus have my old card canceled with no money access. When (if) I ever get a card my money is being withdrawn, and direct deposit canceled. Already ordered new card with new company.

This card is based on deception and fraud. I work hard for my paycheck and now they tell me my direct deposit is delayed. I have had a really rough year so the only consistency in my life is my paycheck since like everyone I have rent and bills. I ended up losing my place due to this delayed direct deposit and now because of Walmart MoneyCard, I am frantically searching for a homeless shelter. This is preposterous and completely inconsiderate for this to happen to a hard working people, I wish I never used this card in the first place as I am in a worse off situation. When I called customer service they offered no help and continued to give me the robotic delayed speech. I am severely disgusted by Walmart, their reps and the entire Green Dot card corporation. This has been the single worst decision and now I am homeless because of a card that doesn't care anything about their customers

Do not ever purchase this card. I repeat do not purchase this card. I put 800.00 on the card and wanted to get my money back. I was told I had to wait for the permanent card to come by mail. The customer service is an automated system. You cant talk to anyone. Do not purchase this card. I was told the Bluebird American Express is good. I wanted to get my money back off of the cards but you can only upload you cant take the cash off. I wish there was a lawsuit against this company. Horrible. Dont purchase. Why I have to wait 2 or weeks to retrieve my money? This is horrible.

I get home from work on August 12th to find that someone had spent over $466 dollars on bestbuy.com to buy an XBOX One and wireless controller. I immediately called the number on my card to dispute, since, obviously, I did not purchase an XBOX One. The lady who took my call was nice, but sounded like a robot and told me that since the payment was only pending, that I could not yet file my dispute, since it needed to post first. I waited until the amount cleared and called back.

Have had Walmart MoneyCard for a few years now and never had a problem until I lost my card one day on public transportation... I immediately reported it missing and 3 weeks later with 2 failed attempts at Walmart mailing me a new card. Have even tried expedited delivery (3 business days). Yeah ok. I still don't have it and I need this card to live.

I purchased a money card and put in $500.00. I registered my card to website address on back of card. My "real" card never came. After I investigated, my money was taken, I never used the card. Green Dot says they cannot give me my money back. This is a scam!!! I want my money back!

I have had my card for a very long time. I rely on it to pay my bills, online shopping etc. On august 15, 2016, I used my card to put money on a account for an incarcerated family member. I made two transactions with this company on the same day within minutes of each one. Well two days later I was expecting a purchase refunded to my card, so I used the app on my phone to see had the money been added back to my card only to see that my card had a negative balance of over 50.00 dollars. I was in total shock! Mainly because my card is a prepaid card and I have never ever been able to go over the balance of what I have on the card! I tried the day before to purchase something that was 4.79 and my transaction was declined because my card balance was only 4.78!

On August 12 I got a Walmart money card and put every penny I had on that card. This was approximately around 5:30 PM. I made 2 purchases that night. The next morning at 8:03 AM I received an email stating that my card had been blocked because they identified unusual activity on my account. It said that in order to have my card unblocked I had to submit a picture ID and that it would take 2 days for my document to be reviewed and they would contact me with an update. I clicked the link in the email but it would not allow me to make my submission so I went to the actual site. Still, I was unable to make my submission. I tried both ways several times with no luck. I called customer service and told them about the problem and that I needed my money because I needed to buy groceries.

I got this card hoping for a simple way to receive my student loans. I received my student loans, began buying my supplies then was immediately told my card was locked because of suspicious activity. After calling and verifying every purchase I was told I must get a new card and that it would take 7-10 business days. I told them that was unacceptable as obviously nobody "compromised" my card and I needed those funds for books and this would put me a WEEK behind in school!

I have had my card for about 3 years. I had a few minor issues but nothing worth noting until yesterday (8/18/16). I went to transfer for funds from my Walmart MoneyCard vault back to the available funds account and I received an error message saying that I have reached my transfer limit. I made seven transfers and I am allowed 20 per day. So when I received the message I called the number on the back of the card for assistance. It was confirmed that the error was on Walmart and the IT department would have to fix it and I would receive a callback afterwards. Never received a call and had to call back. Then I was told to allow 2 hours for a callback and again nothing. 18 hours later I called back and was told it would be a priority and if I had any other issues.

I received an email that there was suspicious activity detected and that my card was suspended to call to verify. I called and told customer service rep (who barely speaks English) I recognized the activity and to unsuspend the card. She tells me she can't that I will have to get a new card in 7-10 business days. I explain to her that my payday is coming Friday and why should I have to wait. So she says as a one time courtesy she will send it expedited shipping. Mind you I never asked for a new card. So everyday I am calling to make sure they actually sent it. Never received the card. Today is my payday but I can't get paid. So I call and these idiots tell me they are gonna send out yet another card that I will receive in 3 business days. Once I receive that card I will immediately be canceling my service with Walmart.

We've had a card for years, and while we've experienced a few problems, it never caused us too much concern - until now. My husband is the primary card holder, but I have been right beside him as this has happened, except for 2 phone calls. 8/13 my husband discovered he had lost his card. Retraced his steps, but didn't find it. Called and reported it lost, and because he loads ALL of his check on it, except for a very small amount of cash, we were concerned about not being able to access my funds.

The charges on my card are often 5-10 days late, and when I encounter situations that require a temporary hold on the card, the hold can last the standard "5-10 days." The reason Walmart does this is so that they can always maintain a large cash balance on their books. They string out payments to keep the cash artificially high and keep the holds in place to do the very same thing - to keep cash on the card for an extended period of time. The more cash on the cards, the more interest they collect on a whole. On that note, I hardly ever get a correct balance when I text to check on my phone. At first I thought it was a major technical glitch... then I realized the truth: The balance on my card wasn't based on my transactions, it was based on Walmart's artificial measure of my account balance.

Bought gas at SAM's Club which I always do. SAM's always pre-authorize $100 and when you finish pumping gas is immediately put back. Walmart MoneyCard will not give me my $100 back. SAM's Club told me they have nothing to do with this and showed the money was immediately put back while MoneyCard will not release my money, not theirs. And therefore have no money and cannot even buy groceries and they did not care. Was on the phone for 2 hours and they could care less I now have no money in my account. If anyone knows how I can fight them, please help me. l live paycheck to paycheck and money is direct deposit to this card. Please help me.

I am absolutely astounded by how bad my service was here. I had two orders cancelled and verified that they were both cancelled. I was immediately charged for both, which whatever. Obviously. But I was told by both Sephora and Amazon that it takes up to a week for the refunds to be put back into my account. The service at both were excellent... But with the money card, I still don't see my money still after 2 and a half weeks. I've contacted them several times. No one seems to understand what my issue is and that's crap. So, I've basically been ripped off. It's all on them. I just want my money back. I'm exhausted. And they won't help you. I'm a patient person... But this is awful.

I charged a 5.00 tip at a nail salon. The salon decided to charge that tip and an additional 185.00!! I called Walmart Visa Card as soon as I noticed it. I started a dispute and was told to send in their dispute form via email. I emailed it 7 times over a 3 day period. All 7 times they said they did not receive it. Then I called and emailed it to the gentleman while he was on the phone with me. He stated he received it and to call back on 8/17/2016 that would be the 10th day.

Sometimes when you don't have patience you may say things that may offend others but after my second time having a problem at this ATM machine my money was refunded to my card after ten days. Thanks, Walmart MoneyCard. The timing couldn't be better.

This card is crap. I have not had access to my money for three weeks. Supposedly it was block for suspicious activity. The card has never even been able to be used. Garbage customer service that cannot or will not resolve. Crappy system of ID verification. I am looking into legal action at this point.

My money is still being held even after my return has been posted in my account. I still have yet to have a supervisor call me back. I have been told up to 50 times there will be one to call me back within 4 hours. Still no call.

I've been waiting on a refund since August 5th. On the August 11th my card was finally showing it was a pending refund. On the 12th my account was blocked because they detected "FRAUD". Now my pending refund has all of a sudden disappeared. I've contacted customer service NUMEROUS of times and now the transaction never existed. So I just missing money.

I have had Walmart Money Cards for over 6 years. On Friday 8/12/16, I made the following deposits to my cards: Card #1 - 2 deposits of $1,000 cash each. Card #2 - 2 deposits of $1,000 cash each. On Saturday 8/13/16, I tried using one of the cards for a purchase, but it was declined. I was told by the merchant that I needed to call the card issuer.

I use the MoneyCard to pay bills while my husband is in the hospital away from home. I had a remaining balance on the card, and one of the companies I had paid prior charged the account without me calling and making the instruction to do so. While I was sent a new card, the money was not returned. I must write a letter make calls, and be out the money without any coming in that is hard to do. The first operator said the money would be reentered into the account. When I called back with the new card this operator said to write a letter, and wait. I will be cutting up this card. THANK YOU WALMART!!! NOT!!!

I purchased back to school things for my brother a week ago totaling 96 dollars and Walmart charged me three times for the transaction. So they took 96 dollars out THREE TIMES. I have had this card for a very long time and this has never happened. So I have been going back and forth with WalMart and WalMart money card about funds and no resolution. They ended up only giving one transaction but not the other. To top it all off I got my direct deposit this morning which was 1132.00 and they only applied 1035.00 and no one can tell me where my money is. I'm missing almost 100.00 bucks. I called over 10 times and nothing. I'm withdrawing all my funds until the issue is resolved. When they decide to correct it!!!

I have had my Walmart money card for a yr and never had a problem till I had to order a replacement card. I was told it would be here in 3 day, then 7 days when I called back and then ten days the next time!! They keep telling me different things and wanting me to order another one!!! When I asked if I could have one shipped overnight to me they don't do that! I need my card and why am I being told different times that it is supposed to be delivered?!?

This is the 2nd time my Walmart Money card was stolen. I live in Maryland and I used the card 2 Sundays ago and within 2 hours the card had been used in Austin Texas, $50 each time 6 times and the $44.10 the last time because that's all I had on there. I have been waiting to get my money back and all I get is static from these people, "you have to wait, you have to wait," well let's hire some people you can understand and can understand you. First of all, they talk over you at all times until you are screaming at them to listen to you, ask for a supervisor and get nowhere with them, threaten to have your lawyer contact them and get nowhere, after reading the reviews I say that this card is a scam and since they have been mostly used in Texas, that this is an inside job.

I purchased a Walmart debit card, added money to the card, and made a few purchases. Overall I was satisfied UNTIL I made a purchase for my son's birthday party on Oriental Trading as website. I no longer needed the items so I called Oriental Trading to have my order canceled. Without any problems, they canceled the order immediately. It's been 5 days and I haven't received my refund, Oriental Trading expressed that the Walmart card won't release my refund for 2 weeks up to 30 days. I called the number on the back of the debit card to speak to customer service about this issue and I cannot get through to anyone!!! $185 was immediately taken off the card when I made the purchase, but to receive my refund I have to wait thirty days??? Totally UNFAIR and RIDICULOUS!!! I would not recommend using this card to anyone.

I was recently using prepaid card for direct deposit, when I went to withdraw money the card was locked? I could not get the funds out of my account even after telling the customer service rep to unlock card. She said I would receive a new card in the mail in 7 business days. 2 weeks have gone by and they are sending me another card because I have never received the first one. I just want my money that was on there but somehow it seems to be decreasing the longer I wait. My son had no birthday party because I had no money, and my landlord gave up on my "excuses" of not being able to retrieve my funds because Wal-Mart Card is dumb! So after 3 weeks of not paying the landlord he decided to evict my family. I have 2 babies! I had no other way of paying him beings that I am single. All I can do I cry and figure out how we will get gas to make it anywhere. Thanks a lot Walmart!

I have had the Walmart Moneycard for 3 years and truly loved it - no surprises and couldn't be happier. Then they did something to the system and the way the transactions were handled a few months ago. My pay was put in the same time like clockwork for the first 2 years - if there was a problem, I knew it was from my co. The minute the computer was down one night stating they are redoing their systems was literally when every problem began. Each time gas is put in, they take out $85 and it's held. It's put back in but stays a negative balance. My pay is now two hours later, if on time, and I never know how much is actually in my account anymore. To budget it looking at the statement is really impossible - they begin as a negative and add the transactions then reverse them when the gas charges (or any charge at all that is a hold) is cleared. Once this took 5 days.

My account was compromised on July 31, 2016. They took $917.00, they went from Walmart to Walmart in $50 increments. I understand this happens, the bank noticed the fraud activity, shut my card down. However, after nine days I still do not have my money, my rent and my car payment is late. They want me to wait for another week, this is so unacceptable. I can't sleep can hardly eat. They know I did not do this, it was done in Texas. I do not live in Texas. I am so disappointed in Walmart to be connected with a bank that does not care about their customers. And it is almost impossible to get a live person, and when you do they have not answers for you. I will never use them again, and will probably never shop there again either. And shop a lot at Walmart. Will also report them to the BBB.

This is the second time that this has happened to me. Someone used my card in Arizona and they stole around 500 dollars. They used the card in different Walmarts, a Lowe's and a home depot. The last time this happened to me they stole around 200 dollars. And I called Walmart Money Network and again I will have to wait for the stupid dispute letter (which itself is useless because they only ask you "What happened, Did you give your pin to someone else, how much did they take." That's it!!!) I already told all that to the guy who I spoke in the Walmart Money Network call center and I still have to wait more than 20 days and only IF THEY wish to refund me my money.

This Walmart Money Card is only a couple of weeks old. I set a pin over the phone and used it last week to withdraw money out on it by an acquaintance who activated the card in another state and mailed it to me. This past Friday I went to an atm to withdraw money and it said my pin number was invalid. I was certain it was correct so tried it again and again. Then the atm took my card! I called the 800 customer service number and all they could say was they were sorry and could mail a new card.

I bought a prepaid money card at Walmart 150.00. I followed every step to activate. I went to pay bills and they said, "Not active". Went to customer service at Walmart and they show it loaded. I have been since 6/23/2016. To get this company to give me a new card, or my money back. I have so far had 20 people help me with this but this company refuses to follow thru or assist.

I bought a money card today and loaded it. I then was directed to go online and active it which I did. It had me enter information and confirm my identity and then said it couldn't confirm me! As if I don't know who I am, then I can't use it for the intended purpose of paying a bill because the address can't be verified. Oh and I'm getting charged a 5 dollar recurring fee and won't be getting a personalized card either. So, how is this fair? Best part, called and spoke to a human and they put me on hold to play an automated message telling me all of this information again! So even talking to a human, albeit they are in the Middle East, I get zero help! Fix this!

I am so upset. I am a truck driver that is never home. Someone in your company cancel my card and is sending me a new one without my permission. I don't know why I wasn't contacted first and I damn sure don't know why I went to for representatives this morning trying to get someone to help me and they all every single one of them was very disrespectful. Now I have to be out here on the road if I can pay for my toes and my food whatever I need to pay for I can't because y'all cancel my card without even talking.

I've had this card for a few years and I did my taxes and picked the option to have my monies from my return be direct deposited into my account - well Walmart money card received the monies and rejected the transaction due to them saying tax season is over!! This is just ludicrous. How do you reject some monies that's clearly coming from a state agency by saying the season is over? For who? You? This is not the card for anyone and I will never use this card again. For anyone thinking about purchasing this card I suggest you rethink that!!! Seriously unless you like your monies being played with this ain't what you want!!!

Walmart is not loyal to their card holders. I bought a prepaid card from them 5 weeks ago and still havent received my card with my name on it. So I log in to my account to let them know I havent received my card and I change the address to make sure I get my card. So I go to Walmart, paid $3 to cash my check and paid $3 to load it on my card. Now let me remind you Im in San Antonio Texas and Im from Mobile Al. So I was trying to book me a ticket to ride the megabus back home cause I dont have a car. When I tried to book my ticket it kept declining my card. So I checked my balance and see $3 was taking off for a replacement card that I never received.

I have had my card for a few years now and didn't have a problem until 5/2016. I was sitting in my house and my text started going off that I was using my card in Arizona! Where I do not live. I called, filed the dispute, no problem. Then on 6/30/2016, I was in Orlando, Florida. Received text that my card was being used back to back to back. I was racing whoever was using my card to stop it. Finally got through to a person. She cancelled my card. I filed the dispute, they came back and told me I had shopped at "Walmart" before it was in my home state so they were denying my claim. I appealed, asked for proof. Did I sign? Did I use my PIN?

I have had an account through Walmart's Green Dot bank for several years and every experience I have with customer service is terrible. Firstly every time I call I get someone from another country which I barely understand what they are saying and I don't think they do either. The online banking system only works half the time and I usually get a pop up saying "OOPS we can't pull up your info at this time sorry." Really it's my banking info and that's their job to make sure it's readily available. Then if I should be so lucky to have a credit to my account it shows in green print but literally takes weeks to post, and every single time I call to ask about the credit I kid you not they tell me it will be exactly 1 week from the time I call. Even if I call 2 days later they will say 1 week from that day.

I had cancelled a charge that was made to my debit card. It had been 6 days and the money had not been returned to my account, so I called the merchant. The merchant stated that my money was refunded and to check with my banking institution. I called Walmart MoneyCard and they stated that I needed to dispute the transaction in order to get it reviewed so I did that. It has been 6 days and so I decided to call to check the status of the dispute on that day July 19th 2016. I was told that it would be a couple more days. The very next day when I tried to use my debit card to withdraw funds from my account the ATM spit my card out and said that my card has been retained and to contact my banking institution. I called Walmart MoneyCard yet again and I was told that when I called January 19th 2016 that I reported the charge as being fraudulent so my card was frozen.

MoneyCard's a ** joke. Called in a dispute and them ** cancelled my card, called and I was told they would send me a new card and would cost 15$. I was told it would take 3 days. A week later the card showed up and they cancelled that one too. Had to order another one at 15 more $. What a bunch of crap. ** this stupid company & the telebaun who run it???

Went to Walmart customer service. They didn't have a direct line to their Visa and could not gain access to the system to report this card as lost. How can I report the Visa card lost if the system did not recognize me due to the fact I had not registered it yet? Please help. Having to wait 'til Monday to try again to contact Visa Prepaid but fear will have same problems.

On July 1st, My Wal-Mart card or number was used at a Wal-Mart in Houston and Katy Texas for a total of $950.00. They went from one store to the next, 50.00 at each one. Must have been withdraw, each was exactly $50.00 until they got to the end of my account, then it went to 48.00. We are waiting on a reply from Wal-Mart, had to dispute the charges and they told me we would hear back from them in 10 days. I am sitting here day and night hoping I will get my money back. They took every penny in my account. I will no longer use a Wal-Mart card after this. I am located in Dallas, never been to Houston. They must have a way to pull up the cameras to see who used the card.

I called on June 18, 2016 to dispute a charge on my card. They froze my card even after I said no. They said it would take about 2 weeks to get the new card. I realized we had moved so I call back to give them the new address. I was told I had to wait 2 business days and call back. So I call back 2 business days later only to find out they already mailed the cards out. So now I have to wait for them to mail out new cards. I should have my cards by July 10th!!! Well, I wait and wait. No cards! I call today and wait forever to talk to a supervisor. The best they can do is expedite me a card. So I am stuck waiting again. Praying we don't get evicted before I get access to my money. Oh yeah and the transaction I called to dispute, I resolved myself with no help from their "customer service". Needless to say that I won't be recommending this card to anyone!

On June 24 my direct deposit went on my money card from my payroll department. On June 24 around 12 pm 19 fraudulent charges were charged to my account from a Walmart super center in California totalling 853 dollars. I have made a dispute with Walmart MoneyCard still no refund only poor customer service and today is July 7, 2016!!! People please don't trust Walmart with your money. Remove it now. They are scam artists.

On Friday, July 1st, my Wal-Mart debit card was hit with 20 fraudulent debits. Ironically, 19 were to Wal-Mart, one was to KFC. The total was for over $900.00. Many of the debits were for exactly $50.00. Many others had a different amount, but were duplicated as well; a sure sign to the people in charge that there was a problem. Did they call me? NO. I found out about the problem when I tried to use my card and it was declined. Of course I called and spoke with someone with an Indian accent and could not understand anything they said. I asked for someone else and was told to call back. I did and still could not understand the other party.

Woke up July 1, 2016. Started paying bills about 5 am. All my transactions came back. Error. Try again. Did that 6 times then I went to the Walmart money card app to check my balance which was $701.00. Now I've been getting direct deposit for 2 years ($175.40) and ($734.00). I was shocked. My balance was $701.00. I saw no transaction of the 6 payments I tried making until I called and complaint. Oh it gets worse. At about 8 am checked the app again and 6 transactions of the pay 5 for $36.24 and one for $41.42. I called my cell phone company. Got 5 charges refunded. It's Tuesday morning. 3 of the charges were refunded back to my account. The other has disappeared. I'm on disability and now my rent will be late. There's more... Please someone help!

Unauthorized debits taken. I really don't put much on this card. It's mainly my Internet purchase card but in the last couple of days I've bought a Redbox movie and ordered things from Wish that must have been done while I was unconscious or totally trippin on acid which I've never got to experience unfortunately. Always wanted to trip on some acid.

I have had a WalMart money card for about 6 years now and I never had any problems the card until May 2016 and the problem is still as of June 30th 2016. WalMart Money Card is from Green Dot bank but when you look up green dot bank it comes up like this: Green Dot Bank Dba Bonneville Bank Provo UT. So far at this time I have lost as much as $85.00. The first part that I lost was in May and I did get that back but so far the $85.00 no longer belongs to me.

I have had my Wal-Mart debit card for at least 6 yrs and every time they screw me over. I decide to drop the card, but because I travel for my job it made it easier for me. But as of today I am cutting all ties with Walmart Corp. Because of a major mistake Candlewood Suites made by taking 770.35 from my account - which they tried to correct - Walmart rep. told me my money would not be available until 7/5/16. I pleaded with them as well as the hotel DM because unfortunately I did not have enough money in my account for my medicine (I'm on treatments) and 15.00 left for gas. I was hung up on. Told that the money would not be released. To make matters worse notice - 770.35 still pending to be taken. If posted then I can file claim. Still investigating what my rights are.

I have had a Wal-Mart money card for about four years and have never had a problem until recently. While checking my statement as I periodically do, I found that my account reads in negative balances for most of the past year. Sometimes as much as -$1000.00. Additionally the statements contain many errors, the ending balance shown on the statement is $30.00 less than the balance shown on the last transaction. The beginning balance of the following month is $300.00 less. There are errors on every page. My statement have never been like this before. How can they just go back and change every transaction, isn't that illegal?

I have had problems with my MoneyCard and every time I call customer service I don't get any help. Today the rep hung up on me. When I called back to speak to a supervisor the rep refused to put one on the. What is Walmart doing to its loyal customers?

My problems seem minor to all the others I see. I wish I had read all the negative reviews before I was dumb enough to open an account. At this point they owe me at least $150 dollars. All for suppose transactions I never made and money owed off the card after closing. The first instance was when I made a $100 dollar money back at Walmarts in which my card was charged $200. I argued and argued with them for my money but of course they refused to give it back. I finally called Walmart and they checked the cameras for the transaction and found it was $100 dollars. Needless to say... they got my money.

I have had my WalMart Money Card for years. Just recently have been having issues with the balance on my card changing, sometimes daily, going back weeks. Right now Walmart Money Card shows my balance being $7.54. However, in doing a line item review of my "dashboard" I say my balance should be $438.07. Huge difference. I have also been having the same issue with customer service that others have stated – multiple transfers, put on hold for long periods of time and sometimes just hung up on, promises of return calls, and even being told "your balance cannot be in the negative" (I agree but it does).

I need help! Walmart moneycard is a complete ripoff. I ordered checks from them. In order to use the checks you have to preauthorize it for the amount you are writing it for and they immediately debit your account for that amount, problem is when the check goes through they return as an nsf, then keep the money. I tried opening up a case to no avail. Everyone you speak to is speaking in a language that I can barely understand. I feel so helpless, can someone please help me!

Everything was fine (with minor problems) up until May 17th 2016. I had purchased gas at a Sunoco for $10.05. They held $75, then a few days later my girlfriend got gas at Wawa for $10. They held another $75. A few days later I had noticed the transactions were still pending. I called and the girl STACY (Indian) had said the transactions will be posted back to my account within a week. After a week the transactions had completely disappeared. EVEN THE MONEY! I had called back and again and again and again and hung up on and transferred and hung up on and even sent into cyberspace a few times. Finally I got STACY. She told me they have not yet gotten the money back from Sunoco or WAWA but it will be posted to my account as soon as they get it. I asked her if it was okay if I called back in 3 days to check up on that, she agreed.

I have had a problem with the Walmart money card. And according to their website they have had 797 complaints just recently for the same problems... we purchase these cards and put money on cards whether at a Walmart by loading it at a register or by direct deposit and then the funds do not show up and if they do they are frozen because of a security block that Walmart money card has put on there... but in the meantime they charge monthly fees and have no way to tell you why there is a block on your cards and they will have someone call you back within two days.

I have had this MoneyCard for over 5 years with only 1 problem years ago. My problem is just like you all. My balance disappeared and then my direct deposits were $300 shy of the norm. Just like you all I have gotten the runaround and same excuse that after the update all would be corrected. Nothing, my money is still missing. These cards are designed so that you cannot be overdrawn. How Walmart can lie about this is beyond me. Please contact me at ** if anyone wants to pursue a lawsuit, I will gladly join.

Bought a Wal-Mart MoneyCard in hopes of convenience. But it already has been far from. So I had my payroll check deposited into this account. I attempted to withdraw cash at a Wal-Mart register. Was then told my daily withdraw amount was already reached. I called the customer service. They informed me that I cannot withdraw money with my temp card? I can't have my money? "Ok fine when will I receive my new card". "It will be to you on the 17th." Are you serious so I have to wait 7 more days to be able to get cash, my cash! I got the card on the first of this month. Now the lady who watches my son only work when paid in cash prior to service. Don't blame her. So I have to take off for a whole week due to the fact that I can't have my own money. Don't get this card. Go to a local credit union!

I used my Walmart MoneyCard account to make a payment of $250. When I went to check my account the next day I could not access the information and they indicated they were having technical issues. Approximately 3 days later I was finally able to access my account and saw that the payment I had made had posted to my account twice. I contacted customer service and told them I wanted to file a dispute. They told me they could not do it at that time because they thought it was still related to technical issues. I waited another few days and called back in. They then proceeded to tell me that they do actually need to open a dispute and it will take up to 10 days.

On 10/21/2015 at the Walmart superstore, 21 county road 120 St. Cloud, MN I purchased Everyday Visa ** 2.50, card reload ** $350.00 ST# **, OP# **, TF# ** TR# **, ref# **, network I.D **, appr code **...00:16:30, TC# **, and within 10 months of countless attempts to receive and/or retrieve my hard-earned money that was paid for a factious Walmart/Green Dot Visa any ability to do so! I set up the account by phone and now cannot access any 1 cent of the $350.00 US dollars that I a have paid for! The automated system will not recognize my birth date and therefore will not allow me access to the account. Ever! Please, please help.

Walmart MoneyCard took $175 off of my card and said it was for a rental car I had gotten on May 20th. I never gotten a rental car and now they are holding my money and refused to give it back to me. These are the worst people to deal with. You can't access any information online or text message off your phone to see where the money went or anything. BEST ADVICE IS NOT TO GET A CARD FROM THEM.

My card expired the last day of April. I had to call them to inquire as to why I had not had a new one sent to me before it expired. I was told they usually send a new one out two weeks prior to the expiration date. As of May 4th, I still did not have one!!! I called again. They said they would send one out. I received one on May 13th, and went online to activate it. I got a message that I must wait for the newest one to be sent to me and that the card I was trying to activate had been deactivated!!! Sooo I called again. The lady said she was sending one out that day. My checks were direct deposited to this card... I called again on the 20th of MAY. A lady said she would send out yet another card. This one was supposed to be overnighted.

In the middle of May I was told they were updating thermal system that I would have to wait till it updated to find out where the $1025 that they took from my account was. I was finally able to review my account and found one of their mistakes but keep getting the run around on when they are going to fix it. This is the craziest thing I have ever seen. I have called daily and no one can give me any answers to when my money will be back in my account. In the meantime I got bills to pay and kids to feed and no answers.

I am having the exact same issues as each and every one of you. It has been since May 14th 2016 and no money, no card, no answers, and same b.s. and I'm getting behind in my bills and I want something done bout this asap. My patience have none left.

I have not had any issues in the last year using my Walmart prepaid MoneyCard. Now all of a sudden in the last week I couldn't access my account information online, well that stopped. Now I can't access my account in my mobile app. And I received a email saying that my card has been temporarily turned off due to unusual activity. I looked through all my transactions and ALL of them are purchases I made and the correct amount. I had just transferred money to my card to pay my vehicle payment and my insurance and now I won't be able to get the money to do that!! What am I supposed to do??

Walmart failed to send me a new MoneyCard before the other one expired. They took money off of my card. Warning, if you have not yet got a Walmart MoneyCard do not get one. You will regret it as I have. I have called them to cancel the card and still don't know if it was cancelled. They do not care about their customers. Just read the other reviews. I told them they could take the $15 they stole from me and stick it up there butt. If that money meant more than their customers did then it was worth it to get rid of them. If there's anybody out there that would like to start a class action lawsuit against them please let me know. They are no better than a regular thief. Maybe we all can get some of our money back.

I had the most terrible experience this month with this card. I waited for 4 hours for my direct deposit to kick in on my account. When I went to my ATM and tried to withdraw my disability benefits, it said I had exceeded the amount of pin entries so I figured maybe I saw that prompt wrong and re-entered it once more (that would make only 2 attempts). I got the same message. I was in horror! I had a trip to attend in one hour, people waiting for me patiently, to drive me to my destination and more... so I go to Walmart to try my card there, only to find out there was some strange code coming up and kicking it out their systems. The personnel were very attentive and compassionate to my issue there. Still waiting for an answer, I called the store customer service manager who made another call to the cards' customer service personnel whom hung up in her face several times!!!

As I was reading some of the complaints & reviews for "Wal-Mart money card" I read "John of Dothan, AL on May 26, 2016". His complaint sounds 99 percent like mine. Same days and all but with mine they said I would be getting my preauthorization $100 back by 5-31. It's 6-1. I still don't have my money and I called "customer ser." and they said that the hold was taken off. So I go into my acc. There is no more proof "online" showing that there was any of both "preauthorization" from the gas station anymore nor any kind of "reimbursement". What the funk...? So I'm sitting in Wal-Farts ** creek with no money to buy a paddle. Thanks W-Mart.

May 13th, 2016 at 3am in the morning is when I reported a strange purchase on my account before leaving for work. I called customer service to report that I had a purchase of $125.00 taken out of my account, which I took notice after checking my statements online. I then asked the customer rep to take it off of my statement. The customer service rep, immediately stated that there was fraudulent activity and that she had to send me out a new card. I acknowledged what she said and told her that I didn't want my card cancelled just yet, because I was expecting my direct deposit that morning and I wanted to make sure that I could get all of my money out before she cancelled my card.

True story: first, nobody speaks clear English to understand what it is that a customer issues/needs are!!! Also, their customer service sucks. I called in to report an unauthorized transaction on my card and without my permission, instead of giving me my options, he deactivated my current card and processed to have another card sent. I asked him why DID he do that and he stated that he had to. I said "sir please let me speak to a supervisor". When I did speak to one, they explained that there was no way to cancel the new card being created.