Walmart MoneyCard Reviews

Overall it's a very good choice in banking alternatives. However I think that the $20 minimum plus the load fee can be a little hard to deal with. It should be ok to load more like $10. And even when you sign up for direct deposit it still tries to get you to sign up for direct deposit... Too many emails. I do like how easy it is to keep up with and how low the fees are.

They blocked me out of my card, made me send paperwork to a Pasadena P.O Box just to NOT confirm what address they mailed my new card to. It has been 1 month since I have been able to access my funds. Every time I call they put me on long holds or hang up on me. I called them 6 times this evening and have been hung up on every time. They are unprofessional, Rude, Disrespectful, Childish and unreliable. This is unreal. What company allows this to happen to customers? What type of Call Center are they running? I WANT MY MONEY OUT OF THIS ACCOUNT NOW!

On 6/27/17, I attempted to make an electronic check deposit through the Walmart Money Card App. This was a check from my employer made out to me on a corporate Bank of America account. I received an email that the check was declined. I called customer service three times trying to figure out the problem. None of the customer service representatives could tell me specifically why the check was declined. I was able to go physically cash the check with no problem. Further and upon investigating, Bank of America never declined the check. It was Green Dot Bank (owner of the Walmart Money Card) who refused to honor the check for no valid reason. I understand the need to protect against possible fraudulent checks. However and again, this was a corporate check. Green Dot Bank could have electronically verified the check within minutes. Instead of appropriately verifying the check, they just declined to honor the check. Very poor customer service.

On June 23 I received an email from Green Dot to confirm that I had changed the security questions on my Walmart MoneyCard. It also gave the IP address from which the request was sent, which was **. I live in Richland Center WI, and that is not my IP address, nor did I change my security questions. It was a no response email, so I called Walmart MoneyCard to make a report and to find out what my transactions were. I was unable to access my account on the Walmart MoneyCard site, because someone had changed the username and/or password.

I had a Walmart MoneyCard since January. I liked the options that this card had, especially being able to do bill pay online and order paper checks. First issue I had was a bill payment that was never sent to the correct biller. I contacted the biller and they never received it, although I had all of the information correct. Walmart MoneyCard never credited that money back into my account and I had to pay the biller, AGAIN. Second MAJOR issue. They cancelled my account, without prior notice. I have $400+ sitting in my account with absolutely no way access to it. I cannot get a live person on the phone, as I've tried for DAYS now. They will STEAL your money. Stick to a Netspend or PayPal prepaid account.

I bought this MoneyCard for direct deposit for my checks, went online to register and activate it just to be told the card will not accept reloads or direct deposits. All direct deposits will be sent back to sender. I just got it. And worse the number they give you is ALL AUTOMATED WITH NO ACTUAL PERSON!!! I need an actual person to talk to about this not some automated service. If I could give it no stars I would. Just wasted money on a good for nothing card I cannot even use.

It took over 2 hours... They ended up giving me the full amount back in cash and not crediting it to my credit card or my debit card. And they kept my receipt. It was the store assistant manager Jen, a customer service manager Beverly, and another customer service manager Debbie and two different employees, one named Matt and another woman at the customer service desk that I couldn't see her name tag because of her hair to finally come up with a solution of just giving me cash back.

I damaged my card and they put a hold on my account for 7 days rather than just issue me the same card with the same number. Now I have no access to my money. This is the poorest customer service that I have seen in my almost 50 years on Earth. I won't recommend this stupid card to anyone. I wish I could give a 0.

After a waiting period as Walmart MoneyCard indicated I was credited back the full refund plus $10 courtesy credit I am very satisfied and and shocked they my situation was taken serious and handled in a timely manner!!

I am traveling in Colorado. My daughter, in Corpus Christi, Texas needed to go shopping for her and her 4 year old son before payday. I tried ordering an ecard from Walmart.com while she waited in the parking lot. What BS! She sat in the parking lot for an hour. My Credit is good and my bank account is full. Walmart is a joke! I contacted corporate. Really! I tried two to three times with my Credit Card(s) and even tried through my PayPal account, monies verified before Walmart verifies to purchase an ecard. I will NEVER spend a dime in Walmart again! Boo Walmart.

My problem is with the online Bill Pay options. I started to incur issues when they redesigned their website and my account has never been the same since with no resolve. ALL of my "past billers" were deleted, when I go to "add a new one or Add a biller" it will NOT save. Under Existing biller I get a red highlighted error message saying, "Hmm. Something's not right. Please try again later." Under "Scheduled payments" there are only 12 of my reoccurring billers - where I cannot edit or update information, I can only delete the biller. Under "Pay a bill" I get the same red highlighted error message of “Hmm. Something's not right. Please try again later.”

I had a stay with a hotel that accidentally overcharged me on May 26, 2017. On May 29th I called the hotel and they immediately fixed the problem and said it would be up to my card company when it's reversed. I called Walmart money card the same day and was told it would take till June 7th to reverse. June 7th came and I still didn't have the funds posted. By this time I was annoyed and pulled all my money off of the card.

I emailed my signed dispute on June 6, 2017 with confirmation from Walmart via email that they received the dispute. I then get another email on June 13 from Walmart stating that I need to send a signed dispute. Well I emailed the exact same documents which were signed originally and resent the forms again on June 13.

I bought a Walmart money debit card from Walmart. When I went to register the card it said it was invalid. So I tried calling customer service number on back of card, which is no help unless you have an active card. You cannot speak to a live person, tried calling numerous of times. Took the card back to Walmart where I purchased it and was told that I had to call the number on the back of the card. I could not get a refund of my money. I wrote to Green Dot about the issue, with a copy of the card and copy of the receipt. Have not heard back from anyone. $500 gone down the drain and this is horrible, because I am a single parent and need my money. I will look into legal action if I don't hear anything by next week. DO NOT buy those cards, they are a ripoff and a scam.

I received a message today to contact Green Dot customer support regarding difficulty I had with cancellation of the Wal-Mart money card. Natalie was very polite and helpful. She really knows the definition of customer service, and settled the issues I had quickly. Such a shame the automated system doesn't give an option to speak to a representative... I would never have been as frustrated as I was. Thanks, Natalie!

I knew when I used my MoneyCard for the hotel room deposit that it could take up to 10 days for the deposit to be returned. On day 12 I contacted TINA in customer service who told me it would be released the next day. The next contact was with PAUL who conveniently became disconnected when I asked for a supervisor. I spoke with supervisor KAREN who placed me on a 2 minute hold 12 times so she could balance my account. I could clearly hear her running a tape. She says she needs to transfer me to an ACCOUNT SPECIALIST. When the ACCOUNT SPECIALIST came on she had no idea what was going on so I explained everything again. She told me the hotel had not released the deposit yet. I told her, "I have spoken with the hotel. I have a phone number you can call and yes they did release the deposit 10 days ago."

I have been using a Walmart moneycard for at least the last 5 years, longer I believe. I have always used it for direct deposits, for paychecks and child support. On the first I went to an ATM to withdraw rent money and it would only let me withdraw $400. I got a message to call the card company, I did. I was told that there has always been a $400 limit for ATM transactions. I have always withdrawn my rent from an ATM, my rent has always been more than $400. So obviously there hasn't always been a $400 ATM limit per day! I have also noticed that I have been charged the $3 monthly fee that is supposed to be waived if the deposits total more than $1000 per month.

I opened this account for the 25$ payday perk. I have had 4 direct deposits so far. Not seen the 25$. Called Walmart MoneyCard and they said, "Yes we see your deposits but will have to open a case." They tried every trick in the book to not give it to me from seeing if it was within the 60 day period whichever it was to seeing if I even had a direct deposit. So disappointed!!!

I the Walmart money card and so far my experience has been great. I have a huge complaint and problem with the way they handle unauthorized purchases. When you try to dispute a charge, you have to go through hell!!! You have to call them, then fill out this form and email it or mail back to them. The problem is, they won't contact you back!!! It takes sooo long to get it charged back to your account, unlike a bank that credits your account within 1 day. I think that it's unprofessional and not very reliable. I still haven't heard anything from them about my dispute, it's been 4 days. They Walmart truly need to revise their policy with disputes!!!

Walmart has held over $500 hostage from us for several years. First they froze our active card with funds on it, then had us buy another card and said the funds could be moved over, but that never would work. Now I cannot even call in to speak with a person because the card is expired and it doesn't recognize my social security number and birthday combination.

Green Dot finally called with a resolution to this chaos today. The rep was very polite and apologetic for the inconvenience but in all the experience was uncalled for. I've had to open a second Green Dot account just to get my money back but it will be closed as soon as I can use the funds. Beware of the fine print on prepaid accounts.

I purchased 2 visa gift cards and loaded $500 on to each. The first card was giving the cashier issues, so she voided the entry and it has been deducted from my credit card charges as a credit. The second charge went through but the second card was not activated properly (I think she tried to activate the bad card a second time). So, I am still out $500. I tried calling number on Walmart receipt but talking to a human being is impossible. I cannot enter the gift card information on the automated phone line or online since the card was never activated. Please help.

I had a Walmart money card for almost a year and never had any problems UNTIL I deposited $135 dollars into the card. I decided to put gas in my card and then pay my phone bill. After putting gas in my car for $22 dollars, I called my phone company to pay my bill but my transaction got declined. To my surprise, I had an unauthorized charge of $75 dollar on my card. I called customer service and I spoke with to a representative from the Philippines. She explained that every time I use my card in a gas pump I was authorizing a $75 dollar retention fee to be charged on my account. She tried to make me believe it was my fault by saying that I had authorized the account to be debited. She said that the money was placed on hold because it was company policy to verify I had sufficient funds to cover for the gas purchase.

I have finally talked with a customer service representative, who was VERY helpful to me. I feel as though the issues with receiving my card have been taken care of. I appreciate the help and the quick response.

It took over a month for me to receive my personalized card, and I only had it for a day before it was suddenly canceled for no reason. When I called customer service, they claimed someone reported it stolen - it was not me! They claimed they would send a replacement card and I have now been waiting for over two weeks to receive it and it still isn't here. I have almost $3,000 of my hard earned money on this card that I can't even use. I have rent and bills that are due and have been unable to pay for anything for over 2 weeks because these people refuse to send me a new card. This problem needs to be fixed immediately, or I will be looking into a lawsuit.

I've been trying to use the mobile app to deposit a check. But it keeps saying my check is not eligible for photo check deposit, I don't know why and what type of check can I use to deposit money in my Walmart MoneyCard app, I hope to get a reply.

In March 2017, my card was fraudulently used to make purchases by someone outside of my home state. I reported the fraudulent issue to Walmart Money Card immediately upon discovering the incident. I filed a dispute and Walmart Money Card deactivated my card and issued another card. I was without use of my card for 10 days and completely out of funds for 14 days, until Walmart issued me a provisional credit for the 3 transactions that were fraudulently made. So dissatisfied with their lack of security and communication, I did not utilize my card after using all the funds were returned to me.

The worst customer service ever. I contacted Walmart MoneyCard on May 22nd because I have 2 transactions that was unauthorized transactions that I did not authorize, which was fraud. I block my card and requested a new replacement. The dispute department advise me that I would need to fill out a form from their site and that I would have a resolution within ten business days. If it take longer, then my account would be credited back while they are doing their investigation. I filled out the form and email it back to them.

I got this card on suggestion from a Walmart employee, who told me there were no charges for using Walmart ATM or money services desk. But in reality there is a withdrawal fee, a processing fee, a fee to check balances. Complete load of crap. I have zero satisfaction with this card and I tell EVERYONE I can not to get this card. Better off just using cash or another debit. Only reason I have one is for direct deposits from work. And that will soon be done away with. I will never use this card or Walmart services again! Pile of crap!

I had lost my Debit Card on a recent trip and called the Walmart Money card Customer service number. The lady (Sue) was nice and said she would send me another card and the account would stay open so my car payment would go thru on time. Not more than two hours later I get an email saying my account was on hold for unusual activity. Well upon calling them back of course Sue was not there. Some guy named Juk was rude and he was the manager, supervisor and nobody else can help me. So now I'm stuck with no car payment and no money for at least 7 days. (My nephew had this same problem with Walmart and it took 2 months) I know they have their rules. But do not lie to me and shut off my account because I call to get a new card. And when I press #1 for English. Get me someone that really speaks it.

I have an unauthorized charge on my card which I have since canceled. I filled out and emailed the required claim/complaint form on 5.22.17 and still have had no response from Walmart Money Card! All I want is the money put back on my new card!

Recently I went to 6 Flags Great America but didn't get to stay. I was charged $25 for parking. I went to guest services who refunded me back $25 to my Walmart money card. When I went to check my account they first credited back the refund, but then took out the payment right after the credit. So I was never refunded back. I called Walmart money card to dispute this, no one ever contacted me back after they did a investigation.

Visited an ATM where I attempted to withdraw $140.00. ATM experienced mechanical problem. Spit out a receipt stating the problem and to contact ATM Branch or customer service. I followed through on the above stated. Bank assured resolution as long as Walmart​/Green Dot did their part (Obviously in corporate/bank America we the consumer are stupid and can't handle our own financial problems... Maybe it's we're not dumb enough hence the removal of the privilege to dispute things ourselves).

Money taken from my account at ATM incorrectly. 05/26/17 husband in Texas put money on prepaid card. Text me. It was on there. I'm in Tennessee. 5/26/17 I go to ATM. Try to withdraw 200.00. Machine gives me receipt message: insufficient funds & declined. I try to withdraw 180.00. It was declined.

This will now be day 27 since I first attempted to get a hold release from my card after Expedia.com reimbursement for a flight cancellation. I'm being told there's an investigation into the situation but have received not a phone call or email from anyone who has actual information and can release the hold put on my card. When calling the customer service number on the back of the card, I get the same lady answering the phone after an hour or so wait, and cannot disclose the details of the situation. I'm told today was the day I got answers or my money!!! Liars!!! Thieves!!! If I knew where this call center is located I could camp outside and catch up to the first person walking out of the building. But unfortunately, this is a call center in India or the Philippines that gets paid to give us the runaround on our money and hopefully discourage the consumer from pursuing the matter further.

I went to several websites today to make a purchase and they all came up with the same issue, "Sorry but your card has been denied. Please contact your bank." I did so and the customer service said there is absolutely nothing wrong with my account. I went back to those websites to make sure my information is correct, which they were in the first place but still the same issue occurred. So confused on why I am unable to purchase anything when I have the money to do so. Please help.

On May 9, 2017 a transaction for the amount of $175 and some odd change was deducted from my account for a company named Notino France which is located in Paris. I contacted the disputes department later that evening. I submitted the necessary forms via email. Every time I call it tells me that I need to update and send more needed documents but when I speak with a rep they say just wait the 10 days for an email stating the findings of the investigation that they have my dispute form on file.

I have a Walmart MoneyCard acct. I have a visa and a master card with 2 separate card numbers. But the same account number. It's ridiculous because somehow I can't use the Visa for purchases at all, But the MC I can. Somehow my DD is only on the MC and I have to transfer money from it to the Visa? One card to the another out of the same account??? I had auto draft from the Visa and have been charged insufficient funds fees. And they were linked only to the Visa, not the Card? I want to cancel just the Visa but I can guarantee it will cancel the entire account, and I can't afford doing that till after payday. So frustrated. And CS agents only repeat the same script over and over. They won't help me. :(

I have had two Walmart MoneyCards and both have now been compromised. The accounts were both emptied down to zero. Walmart was useless in resolving the issue both times. In fact, I could not even get a real live person to file a complaint. I will NEVER use Walmart MoneyCard. You will lose all your money, they are horrible!

Their system says that I cannot transfer money from my vault to my spending account. I called Walmart, they told me they are experiencing "system maintenance" and there is nothing they can do about it. Unfortunately for me I am in another state traveling for work and have no access to my money. Their customer service is a joke. I will never again use Walmart for anything and as soon as I have access to my money I will be withdrawing all of it and using a real bank.

I have had and used my MoneyCard for sometime now, without concerns. However I have recently utilized the vault feature. It's been awesome. Then yesterday while away from home with plenty of money available, I attempted to make a transfer. It errored multiple times with an unsuccessful transfer. I then attempted from my desktop. Now there is a messages. I have exceeded my daily transfer limits. I had only transferred one time yesterday. At this time I'm out of town, away from home with my family. I read the user agreement just to be sure I'm not crazy and this is what it reads:

I had my Walmart money card for quite some time. Unfortunately, very disappointed in how this card functions. It is not customer friendly at all. One incident happened last year when I called customer service and want to get information on a certain charge on my account. I advised customer service that I don't recognize a charge and that I was inquiry after I call the company what I need to do if it was a charge I did not authorized.

I disputed charges from Google which was charged on numerous days 3 or 4 times a day which every charge was also on my credit card. American Express saw it was fraudulent yet Walmart didn't even though they were on the same days at the same exact times as on my credit card totaling $227. I have left numerous messages at the dispute office with no return call. I am offended to even be working for this company.

When I originally set up a new account the email I provided is no longer working due to the company closing down so there's no way I can log in to update my email address and I desperately need to gain access to my account!!

I have had my Walmart Money Card for at least 4 years. I have always been very happy with it. Today is a different story. I am having a legal issues with my landlord over monies owed. I called the customer service center to request a copy of transactions from the years 2015 until present. This bank does not keep records over a year old. For one, Money Card does not send a monthly or yearly detailed transaction statement and they don't keep them on record either???

This Card is HORRIBLE - I REPEAT HORRIBLE. PLEASE DO NOT USE THIS CARD - NO Customer service dept. No support staff - nobody to help you if you have questions. And Walmart please don't respond with that generic stuff I always see after someone has a complaint. Denied my dispute. My direct deposit is missing this morning. It's just been a horrible one month experience. That's all I need though. Back to the banks I go. At least I know somebody is there to back me up.

I want all my money back you swindled me out of. I got a Walmart debit card and I got a refund. One time they kept sending me cards with no funds on them. They owe me over 200.00 thru transactions on PayPal I made. They would not take funds back from them. I am very upset. They had no live help from last year till this year in March and even had a site saying pay 30.00 if you want live help.

I purchase a Walmart MoneyCard. Used it for a while and then was at a location where I needed to get a refund and I did not have the card I used to purchase. So I decided to use my Walmart MoneyCard to have the refund placed on that. It has been 8 months and I have an emergency situation, I pull out my Walmart MoneyCard with a $1,200 balance that has been on the card since 8 months ago and my card has been blocked.

I purchased a new card because it stated you had the option to deposit a check using your smartphone. I received my personalized card and activated it. When I go to the mobile app the option to deposit a check is not showing. I have called customer service twice and both times I was told it would be resolved within 24 hrs and I would be contacted via email. I still have not been contacted and the problem has not been resolved. I am very unsatisfied with this card and the support from customer service.

My card was somehow copied and had so many charges that I did not personally make myself. They were all in states that I was nowhere near. It was easily to see that since I was making purchases in my state of Kentucky. I filled out all the proper forms and submitted them almost immediately. I received a denial saying they couldn't give me money back. I have since emailed them countless times to try and get more information and they won't even respond to me. This whole situation left me without money for bills and basic necessities and made my life a nightmare.

I love this card and had no problems with purchases, disputes or direct deposits. I have been with this card company since 2010. I'm now displeased because I ordered a card on May 1st and verified my new address with the customer service rep, he confirmed. I called back to check card to see the address it was sent to and it was sent to old address. I wish this card would have overnight shipment for cards. This is putting a hold on my money and I have no way of using it.

Do not get this card. They send your direct deposit when they see fit. My company sends it in the same time every week. Sometimes I receive it on Thursday at 6 sometimes at 8 sometimes I wait until Friday. The company I work for does payroll the same time every week. Also if you call them you will never get someone from America. It is always people who speak little English. They are just a nightmare. I'm going to open a bank account and never shop at Walmart again. I'll shop at Target! Once again do not get this card!!

Walmart stole my money. I put money on two Walmart money cards to buy plane tickets home from Hawaii. I purchased my tickets, but needed to make a change on my reservation. When the airlines refunded my money to make the change, Walmart blocked both of my card accounts. Now they are holding all of my money, and I have no way to fly home. THERE IS NO POSSIBLE WAY TO CONTACT CUSTOMER SERVICE. It is an endless answering machine with no humans on the other side.

I had a Walmart MoneyCard and had a dispute. The letter I received back indicated that charges were valid. It also indicated that I could not activate another card and to spend the remainder I had left, then the account would be closed. I had requested a new card when the dispute started, because I did not want any further invalid charges taking my money. I do not have details about why they indicate the charges were valid. I called the 800 number, I did not get a representative. Since having requested a new card, there has not been any issue. However, I now only have the option to spend the balance I have on the card with no new card to be made available. This is quite asinine and I assure that I will be finding a much better vendor to do business with. I will also ensure that I will inform everyone I can that Green Dot Bank is both unhelpful, as well as incompetent.

Just a few minutes ago I received a letter from these fools that their system had noticed unusual activity on my account and have blocked my account. So now Walmart is the govt and is telling me what to do with my own money? There's been no "unusual activity". Someone sends me money for a service, I withdraw it and perform said service. End of story. I want what's mine.

About two months ago I had a fraudulent charge on my account from Comcast. I filed a dispute and Walmart thankfully credited the money. Then a week later I had another charge which I did not purchase from Expedia. I called Walmart to file another dispute. They let me know the dispute would be resolved by May 4th. Well today I went to log into my account and it said my card has been closed. Said, "After further review we are denying the dispute and closing your account." I am extremely upset because ever since I been with Walmart I had a good experience and I never did anything wrong. I get my direct deposit through that account and now they just closed my account. So I am not getting my money back from the charge from Expedia of $253 and also my account is closed. I been trying to call and can't get a hold of customer service. This is bad. Really bad.

I am beyond mad at this moment. I just went and put money out of my pocket onto this Walmart MoneyCard and my money IS NOT THERE and when I call customer service they say that they have no idea when my money will be available!!! Now keep in mind I pay my bills with this card and the money I just put on that card was to keep our lights on, my lights will be cut off in the morning and they seemed to care not one bit. All the lady could tell me is to keep checking online and that there is nothing she can do. REALLY??? This has to be some type of cruel joke.

My deposit went to a Walmart MoneyCard, MoneyCard asked that I report the card as stole. Sent a new card, no money on it. I am beyond pissed as you can't speak with a person, just repetitive prompts that do not address my issue. I want my money.

I dispute a charges that was not authorized by me on my account. They told me that I have to wait til 7 to 10 business day and if they need more time I will be receiving a temporary credit. I call them after the 10 business day and they denied to give me any provisional credit. Also I ask in two times for a supervisor and they said my call do not qualify to speak with a supervisor. The customer service on this bank Green Dot bank is horrible. They don't take consideration for customer and do not know how talk with customers. I do not recommend this bank to nobody. Please we are humans and deserve a good treat by customers. Do NOT GET ANY MORE CARDS BY THIS BANK.

I bought a Walmart MoneyCard on 5/1/17 and put $220 on the card. I went home and activated it on 5/3/17 because that's when I needed the card. After that I registered online and it showed a balance of $0.00. I called the number on the card and received no help. I went in to the Walmart where I bought the card and explained the situation. They said the card did not match the package that it came in which is a packaging error. They then stated that I had to come back when a manager was available to access the cameras. I am going in there today to do just that. If this does not work I am going to talk to my friend who is a lawyer because this is literally robbery. I handed them $220 and received nothing in return.

I had 3 charges of 150 dollars on my account from the Gov of Sharjah and it's been pure hell getting help.The charges are from Afghanistan and I live in Oklahoma. I have called 10 plus times and I keep getting the runaround. First they said they hadn't received my DISPUTE forms even though I sent them over 20 times and got a confirmation every time I sent one. I had to shut down my cell phone because I couldn't pay my bill. 450 dollars goes a long way when you have a wife and 3 kids while teetering on the poverty line. Thanks WALMART!!

I do know if this is worth my time but this card sucks, unfortunately I have to use it. I use it to make purchases over the phone and the money is taken off right then, if there was no cash it would decline, right? These people want to argue with me. I'm not the brightest bulb but I'm thinking there has to be money on there to make purchases. Anyway I can't wait to cut this card up! If you can use a different card do so.

I have loved using this card and receiving my direct deposits early. On 4/20/17 I went to use my card and found out it had been hacked and ALL of my money was gone. $778.00 just gone to a Regal Cinema Mobile app. Never even used it at a Regal Cinema. I went to a local store and they had no idea what to do so I cancelled it. All of my bill pays bounced and couldn't reach anyone that day (live). Next day 4/21 I finally got through. They charged my card 10 times in a row and for some reason no one could stop them. These charges were pending at the time and no one could help reverse them not even Regal Cinema. I submitted a Dispute Form via transactiondisputer@greendot.com on 4/21/17 and confirmed receipt via email and telephone.

I'm annoyed that they charged me a $3 maintenance fee even though my job direct deposits me every 2 weeks!!! Also, I've been calling trying to get someone on the phone about 2 other transactions and it's a never ending battle! Somebody needs to call ME since calling IN is a freaking disaster!

They closed my account and now I won't get my SSI benefits to pay my rent and will most likely get evicted. A letter by mail would have been nice to give me time to make arrangements with SSI to get my funds! Reopen my account and release my funds today!!! 4/28/2017.

There are some transaction dispute on my account for almost a total of $420. Filed the dispute and the police report and as of today nothing has been done on my account. Tomorrow is the 10th business days. If nothing is done on my account I will be contacting the FDA and the business bureau. I called over and over again and all they can tell me is, "Someone will be contacting you by email. There's a possibility we will need an extension on your dispute." How hard is it to review a dispute. Ten days is a good number of days to investigate a dispute. Once I get my money back I will be closing my account. I'm very disappointed. I had this card for about a year now.

I was wanting to talk to someone about some money that came up missing off my card and I don't know who took it but it wasn't me that okayed it and I want to know how I can get that money back on my card? I thought it was safe to have a money card but I guess not! I am very upset about that money being taken off. I called to check my balance is how I found out it was gone! Please help me get it back!

Walmart MoneyCard $25 promotional gift for tax refund deposit — I have had my Walmart MoneyCard for almost 2 years now, with no issues, this is officially my first one. I have called into the Walmart MoneyCard Customer Service Department two days in a row now. The first representative I spoke with told me that they had created a ticket for me about this $25 dollar gift issue and that it would be resolved within 24 hours.

My MoneyCard was charged $229.99 from somebody in Florida and I live in Minnesota. They hacked my sister's Walmart acct online and got my card number and bought a cell phone. I called within 10 minutes of it being hacked to report the charge. Was told they can't do anything until it cleared and to call back then. Which I did. I emailed the dispute form along with an email showing the hacker's name and address he used for the delivery. I got denied my refund and was told, "We have concluded that this is a valid transaction and will remain on your acct". I am on disability and I don't have a lot of income and this was a HUGE blow to me. I am now late on paying some bills until my next check comes in. I am extremely upset over this and I feel the company doesn't care how much this has affected me.

I had my card for awhile now and one day I lost my card got a new and before I can activate it I get a message saying account has been blocked. I've tried call customer service and get no help. The have transferred me to account specialist and still no help. I've been on hold for over 3 and half hours waiting for someone to answer. I have my direct deposit going on here. I have wife and six kids I can't even provide for because money is blocked.

On April 10th I found over 200 fraudulent charges to my MoneyCard in the amount of 2.49-2.99. They were all pending. I immediately called to report the charges, dispute the charges, and since they were all pending to have them deny the charges. I was told by customer service that they couldn't take my dispute or do anything until the charges posted.

I attempted to make a transfer from my money network account to another account. In doing so I made a mistake. So it was incorrect and would not transfer to the other bank. This was on a Friday morning at 2 a.m. At business hours on Friday morning 8 a.m. I called them about my mistake. They told me it would be one to two days before they can give back my $2,300. I waited to call back until Monday because that would be my one to two days where I was told that it would be yet another one to two days and it was incorrect, they would be keeping the money because I didn't call and time to cancel it which on Friday I did. Only they didn't look at it and didn't listen and so they didn't cancel it. They made me wait that one to two days with the money that belong to my insurance company not me $2,300 that I'm not having to pay $100 a day until it is given back which I was told now it will be another one to two days.

I have had a Walmart MoneyCard for 8 years. My husband's paycheck is Direct deposited onto it as is my Disability check. Our money is on there early every month and it's extremely helpful. I am able to pay my bills with the card as well as do any online shopping I need to do. My husband and I each have a card for the same account which is very convenient because he works out of state at least 200 days a year. I have never had an issue other than losing my card and they were nice enough to overnight me 2 replacement cards. DEFINITELY RECOMMEND.

I am completely locked out of my account. I can't speak to a real person and I can't use any of my money. Walmart was no help. Green Dot is a bust. I've called every number they have and they tell me to call the number that started all this **. I want this fixed now or my business is going elsewhere and I'm looking into the legal system because my money is being withheld from me. And I'm done with Green Dot.

First let me start off that I have had a Walmart Money Card for 2+ years with no incident. Although after my recent issues my family, friends, and me have stopped shopping at Walmart. The reason being is they support a shady company like Green Dot and do not hold Green Dot to any accountability. Let me explain what happened. I regularly check my balance through the text messaging commands and noticed a discrepancy of around $15. I tried checking through the history text command but I have never been able to get it work full-time. I then logged in online to look through my past transactions and noticed a withdrawal for $1.30 twice a day was being pulled by a company called sumacctstatus.com.

My card was hacked on 4/18/17. Called the only number for the card and talked to an agent, explained that I had been hacked. They secured my card but I have direct deposit and it still shows on my old card that was secured. I cannot reach a live agent to see when my new card will be here. It's been 5 business days. Really need to find out if my money will be transferred to my new card when it arrives. I need to know when my card will arrive. It's put me in a huge bind to not reach anyone on customer support. A call would be appreciated so I can have my questions answered.

I bought this card and they say you get your deposits early, ha, that's a joke. Google paid me on the 21 first yet they don't pay me until the 22. Also forget getting paid on a Friday. They make me wait to Monday. Just horrible. I am going back to NetSpend. They paid me on time and fast!!!

April 6th I filed a dispute and was very keen in mentioning one of the transactions in particular after calling and tracking my dispute non stop. April 20th I get a refund for 104.**... yes I am irritated that does not cover the 149.99 transaction. I was keen to repeat and mention it covers the smaller disputes but not that one... I call in and guess what? Yeah that one was not even on the dispute but how!? How is it not when it was the first transaction I wrote on the dispute form and the one I kept asking and making sure it was covered... so now guess who has to write a new dispute and wait a whole another two weeks with a small chance of getting my dispute approved because they ** up me. Yeah that's what I was told being that a dispute was already filed and this transaction wasn't on it. ** me... never again. If it wasn't because my tax return will be arriving soon I would close my account today.

I am on hold now as we speak and it has been over an hour for holding time and a guy answered the phone and then said he was going to transfer me to someone thirty minutes ago. The worst On hold for a prepaid card for over an hour and I never had to go through this with a traditional bank. This is horrible and I am pretty upset. I am actually still on the phone only if I really didn't need to get a hold of them for fraudulent charges but this is so so so bad right now that I have been on the phone this long as we speak. I have been on hold so long I had nothing but time to sit down and write this review while I am still waiting on hold for customer service.

On 4/20/17 I went to Walmart store #04648 and purchased a Walmart MoneyCard at one of the registers. The money center was not attended by anyone. The cashier Brie swiped the card and charged me $1.00 for the card and loaded $69.92 which I gave her in cash. When I came home to register the card it showed I had a zero balance on the card. I called the 800 # which is an automated line and got a zero balance. I called the Walmart I purchased it from and they said to come back to the store and ask for a manager.

It would be nice to be able to talk to a real person. I need help with something that the automated service can't help with. Horrible. I had a card a while back, used it for some time. Now I need to dispute a few things on my credit report and I need a transaction history. The automated service says my entries are invalid and there is no option to speak to anyone for any reason.

I loved my card when I first got it. Easy set up and direct deposit often received my deposit 1- 2 days in advance. Well after about 6 months in there were a lot of technical issues. Today I was to receive my direct deposit like I do every other Wednesday. How convenient they received my direct deposit even estates so on the automated system. The customer service rep even said so on the phone after being on hold for about 2 hours. But for some reason due to technical difficulties yet again I have no access to my money and their technical team is "working" on it. They can't give me a time that it will be available and not only that I asked to speak with a supervisor but it seems there are none that work at their customer service center. This card is horrible and once I receive my deposit I will be closing the account.

I am very distressed and reading some of the other experiences has distressed me even further. I had my Walmart Card Stolen on 3/31/17. I have been fighting to get my money back since. I had a police officer come by yesterday with a picture of the person that stole my card. When I called to inform them today they were too busy trying to get me off the phone and tell me to wait then put me in touch with someone that could put a notation on the account that pictures of someone other than me are present at the police station. I have had this card for years and never had to file a claim but this experience has really upset me. I have been denied one time because it was not properly investigated. The second claim I gave them the officer's name, the phone number because they did not contact the police department on the first claim even though a incident number was given. I ask to speak to someone different and keep getting pushed off.

Yesterday I noticed a unauthorized transaction on my account. I tried to call, and after navigating your terrible phone tree, I was supposed to be connected to a human to discuss this and the other business dealing with fraudulent activity on my account. After waiting a half an hour, I had to hang up and got back to work (I was on my break). Today I try to log into the Walmartmoneycard.com website, and cannot get in at all, and each attempt gives off an error. I go to try to call and I get a pre-recorded message saying their system is having troubles, on a Wednesday during normal banking hours. In addition, This is the second time in two months(!) this has happened. So now I have to go about getting a new card all over again. This is unacceptable. This is a money card, and I not only cannot access my money (because it was basically stolen) but now I can't even contact these dolts in order to try to straighten this out.

I had someone steal my card number. I called and the customer service person told me that it was still pending and wait for it to go through. BUT why should I wait for it to go through if I'm telling you that I didn't make the purchase. I said no and asked for a new card because my direct deposit will be on my card tonight. After everything is said and done, I contacted the company (as I was told to by the customer service person and then call Walmart MoneyCard back to let them know if they will give me my money back). Things didn't go well so I tried to call back. I couldn't get through to talk to a money card representative to find out if I was keeping the same routing number. Now I'm sitting here mad, can't talk to anyone, I don't know where my paycheck is. Oh yeah and I can't even look on the internet to check either. It should be something in place for these kinds of situations.

On March 13th 2007, I placed the order with kmart.com, for a TV stand in which I already had some credit points which came out to be $31, and I will have to pay $23.10 off of my Walmart MoneyCard toward the tv stand I order online. On March 20th when I didn't hear back from kmart.com concerning my order delivery date I call Kmart customer service and I was informed to give them 72 hours; that they would do a claim and get back with me in 72 hours to tell me my order status. On the 24 of March, I was informed that the other was no longer in stock and they don't carry it and my order has been canceled, and my account would be refunded within 3 to 5 days. After the 3 to 5 days time period I still didn't receive my refund back, and I call customer service at Kmart again and I was told that my money was refunded back to my account on the 24th of March. I never received the money.

You know when I am calling customer service for most products, I can usually speak to someone from the US, but when I call the Walmart MoneyCard customer service number, I am routed to a call center in the Philippines? I know that these customer service representatives are in the Philippines because I regularly travel there and I have a hard time understanding them normally. I just don't understand why Walmart claims to create "American jobs" but their call centers are in the Philippines. I just spent the better part of two hours on the phone with them, albeit 45 minutes of this time was on hold. I am not a happy person right now. I had an easier time talking to the IRS today, and was through with my call on tax day in under 25 minutes.

Thank you for helping me, quick response to my message and issue. Thank you once again

My husband purchased a Walmart MoneyCard at our local Walmart store, I went online to activate the card and the system keeps stating that the card info is not correct. We then tried the phone number that was located on the sticker for activation, same problem (automated service). My husband and I attempting it each 20 more times, each time same problem. After a few hours of complete frustration, I took the card back to the Walmart that the card was purchased at with the receipt and the lady at customer service tried to activate it also and was unable to, they will not refunding my money that I put on the card or replace the card. They stated to call the customer service on the card. It is also a automated service, there is no way possible to reach a live person.

Never had a problem with Walmart MoneyCard until last payday. My check is direct deposit onto my card and somebody in California used my card to shop WITHOUT MY PERMISSION!!! I did everything they asked me to on disputing the transactions trying to get my money back and yet Walmart DENIED my dispute like I have money to throw away.

I had got $20.31 in cash back rewards and two days later in my transaction history it says "cash back rewards reversal." I don't know why it got reversed but if I wasn't suppose to get that 20 dollars in the first place don't let me acquire it because I spent some money I thought I could spend because I had got those rewards. Now I'm put in a bind. It would be nice to get that 20 dollars back.

I had $500 dollars stolen out of my account in a different city and 4 minutes later they tried to make another $500 transaction in the same store. I even made a withdraw in my own town within 20 mins of the fraud transaction. Filed a dispute with Walmart, got a new card, filed a police report, police department contacted Walmart Green Dot to confirm it wasn't me making the transaction.

I found out my tax refund went to a Walmart MoneyCard I did not receive. I called them. Even the merchants told them it wasn't me. They sent me a letter from the Walmart MoneyCard saying they did a investigation and found out it wasn't me but still refuse to give my money back. The whole 10 days they was doing the investigation they told me would be getting my funds back. Here I am still trying to get them back.

I have not been able to get access to my direct deposited funds on the Walmart MoneyCard!! I have called the Walmart MoneyCard Support line for the past week and a half every day, and I NEVER can speak to a customer specialist!! I had started a new job and they only would pay me via direct deposit. I did not have a bank account when I started so they suggested I get a Walmart MoneyCard. I set it up and provided my employer with the account number and routing number. Two weeks passed by and I still had not received my personalized moneycard.

I have been waiting and waiting to get access to the money on my card. Everything that has been told to me was either a lie and did not happen. I am so angry and disappointed in the lack of urgency in getting my issue resolved. Today is the 5th day I have $1.53 available on my card. I have had 2 phone conferences with me, Hertz, and the MoneyCard team. I have talked to 2 different Corp Account Mgrs, both of whom assured me that my money would be available in the night process and it did not happen. I now have a 7 day notice to vacate on my door because I have not been able to pay my rent due to my money being unavailable to me and still no resolution.

I pay my rent using my Walmart money card via routing number and account number. I've been doing this for the past months but suddenly when I pay my April rent it got rejected. Customer service said that it got rejected for some odd reason. The rep said that she will let her supervisor know what happened so it can be escalated to technical support. I mean now my apartment manager will charge me a fee for having a rejected payment which is not even my fault because I had the funds to cover my rent. This really pissed me off. Walmart money card should be responsible for my rent fee that occurred!!

I wonder if the positive reviews on here are fake profiles. I have had nothing but trouble with this card, as long as I have owned it. The most recent issue, was I was told, if I had my federal tax refund deposited on this card, I would earn a 25 dollar credit. Apparently they bend and change the rules after you apply, to prevent you from ever getting this money. When the promotion started I called a customer service rep, to verify I was eligible. I was told I had to have a refund of at least 500 dollars to qualify. I never saw a dime. When I called back, I was now told, the minimum refund amount was 2,500 dollars, and I wasn't eligible. I filed a complaint with them, and I simply got an automated response, that said was card wasn't eligible. So after you apply, they change the rules as needed to keep you from seeing your money.

I love the ease of this card and the application, however, I do not like my balance printing on random restaurants, retailers and gas station receipts! There has to be a way to shut this feature off. It wasn't happening the whole time, in fact, it didn't start happening until a drive-thru experience at McDonald's. PLEASE HELP!

I've noticed this a lot now and it's everywhere. Why is my balance on receipts? It's irresponsible and dangerous. Is every person that comes into contact with my card number a saint? I don't think so. How do I know my account won't be drained after ordering this pizza I'm eating from Domino's? Can I afford ANY lengthy process of trying to recover lost funds? NO! It's no one's business and confidential information. I find it ridiculous that I have to point that out! I've had this card for several years and this is making me think to go elsewhere.

I have been a Walmart MoneyCard holder and user for at least 7 years. I had a dispute and was cancelled dispute. I purchased a ultimate male pills which were free except for ship/and handling 5.99 so I paid s/h. It rang thru to my phone telling me my card had a purchasing. Just what I purchased. 5 minutes later another purchase then another. I did not purchase anything else. This company is a scam. Vital body and shape. They also charged me bold Beauty pro 5.99 then again charged me health revival lab no2 which I made this purchase in the early am hours.

The money card fee schedule clearly states that you can withdraw funds at a Walmart service counter or register at no charge. I recently printed it out and showed it to a manager. Still had to pay $3 to get the money to pay rent. Their excuse was I must have an old card. I might just have to get a shiny new card elsewhere.

I'm writing a review trying to get help in my matter dealing with this Walmart MoneyCard. March 1st 2017 my card had an unauthorized charged on it. Money had been taken out my account without my permission so I contact them to file a dispute and I have been getting a runaround about them getting my money back to me. It's been a month so far haven't received any updates or anything. Every time I call I get told the same thing about they are still under investigation and I think it's unfair to me for someone to able to take my money anytime. They want to and get away with it so I will not have my direct deposit sent to this card no more. I just want my money back.

I've never had any issues with my direct deposit coming thru on my card for 4 yrs! Until today... My employer submits our payroll by Wednesday evening. It has to be in by then and approved, etc. That's why I get my direct deposit like clockwork by 3am Thursdays. I called Walmart MoneyCard customer service and all they say is "we don't have anything." Well that's not a good enough answer! I want to know where my money is! My employer said he submitted yesterday and it's already been taken care of. So why would Walmart not have any record of it? Especially when we're now going on 15 hrs. past when my money always goes on my card. This is UNACCEPTABLE. I can't be worrying about where my money is.

I hate this card! I can't access my money to pay my bills. The card has not been sent 14 days. I don't have access to my funds. Just horrible! They are holding my money hostage to make money off of it!

I am unable to cash payroll checks or use photo deposit 99% of the time because Certegy flags them. They are unable to give a reason and just keep telling me to try on a different day. The closest Walmart is 30 min from me and the line in the money center is always about 30 min long. I do not want to keep making a 60-mile round trip to try and cash a check. MoneyCard and Certegy are not a good mix and I will probably have to discontinue business with the Walmart MoneyCard. It's just too frustrating. I've called several times and received zero explanation, or help.

I just got my card today with my name on it and I tried to activate it and it told me there was a block on it and I had to send a picture of my ID to walmartmoneycard.com/documentupload. So I look it up and followed what it told me to do and I sent a picture and tried to call and see if it worked. And it told me it was not a good picture and that it did not work so I tried a few more time. It said the same thing. I tried to call customer service and was on hold for almost 2 hours and got no answer. I have my check going into that account tomorrow and I will have over 1000 dollars in there and I need my money TODAY. Please give me a call so I can figure this out please. ** thanks.

I thought prepaid visa was a safe way to go. WRONG! My card was used without my knowledge or consent. I did everything like they said. I canceled my card, got police report, filled out the dispute forms, sent in the police report and forms. Yet, dispute DENIED! Now it will take years through the courts for me to see a dime of it, if I ever do! So don't believe your funds will be protected through them! They lie!

I tried to call the Walmart MoneyCard after losing my card and noticed that there is not a representative option. I want to assure that my card is going to be replaced along with my $200. It is hard to feel reassured when listening to a automated system. Could somebody please contact me in regards to my account.

Waiting on money to be returned to me for overage charges from a store of a dollar, so also time spent on the phone waiting for help is on real wonder why I get a charge so much to take money out of ATMs.

I'm not happy with Walmart MoneyCard. I have had many problems with the customer service department. They never answer my questions or solve any of my problems. I don't think they understand or speak English very well to help me. I had two disputes in March 2017 and I have received any help.

My husband tried several times to get a 2nd card for me. We have been married for 34 years and always lived together and both on the house deed and been living at our house now for over 14 years. We have never before had problems getting a card or having anyone of our addresses during our marriage not matching up with either one of us until now. I have been trying for several days. The system couldn't verify the second card person (me) address. We have called the customer service number a few times. It seems they couldn't help. They said I need to call a government office, and each agent kept suggesting I apply for another card. The whole point was for us to be on the same card number.

I recently noticed that the balance of my account printed on the merchant copy of a restaurant receipt. I contacted Walmart MoneyCard and was told that was done by the merchant and that they have the ability to request that information and to call the restaurant. I contacted the restaurant and was told they did not do that nor do they know how to do such a thing. This is very dangerous to have card holders account balance randomly printing on receipts. It could leave you vulnerable to attacks, break ins, etc. I am just so sick and tired of going back and forth about this. I chose not to upload a copy of my receipt for fear of hacking. I look forward to hearing from someone about this matter.

I haven't had too many issues with the Walmart MoneyCard since I set it up a month or so ago. My husband and I both had set up to have our direct deposits put onto this card. I have since taken mine off but he was still having his sent to the card. He got paid yesterday and had taken out some money to pay a bill and we maybe used it a couple other times at the gas station for drinks and stuff. Well, we woke up this morning and stopped to put gas in and get a few things to only find out the card has been blocked for unusual activity. It stated we have to scan my ID and wait 2 business days for the review and to have our money. I understand being safe and protecting our money but this is ridiculous. That is all the money we have right now and we desperately had to take care of another bill today. Let alone we also had to get food for our home and gas.

Had a core refund put on my Walmart Card on Saturday March 25, did not actually get posted until the following evening. Went to use card on Monday March 27, 2017, card was decline. I checked balance on my card through the text and it showed the money was there. Monday evening I spent 3 hours and 15 minutes on hold waiting for Customer Service, no Customer Service Agent ever picked up. Tuesday morning I spent another hour and 47 minutes on hold waiting and again no Customer Service Agent answered. You would think in that time period an agent would answer the phone

I've had my WM Money Card for about a year now. I've had relatively no issues with it, aside from the app/service being down sometimes. Until this past weekend, I moved the remaining $100 from my "Vault" over to my checking via their cell phone app. Then suddenly the app froze during the transfer, it timed out... I attempted several more times in the next couple of minutes to transfer the same $100 from the Vault to Checking, each time it timed out. So I waited patiently for about 30 minutes to try again, this time the app did not load so I called the 1-800 customer service # on the card, only to be presented with a message that there are "currently technical issues that we addressing" over the phone from a pre-recorded message.

I purchased a Walmart Money Card on 03/21/2017, and loaded $200 on it. A few days later, the $5 monthly fee was removed. That was fine. On 03/25/2017, I reloaded an additional $20 to it. I went back to my hotel room, and proceeded to pay my rent online, which was $204.99, but it was declined ($195+20=$215). When I called the automated number, it stated that I still only had $195. Upon speaking with customer service, I was told that they were having technical difficulties, and there was no estimated time that they would be resolved, and to also keep checking my balance throughout the day.

Up until this point, the Walmart card was great. Yesterday, tried to get some money out of the vault and was told three different error messages why I couldn't transfer my money. Then the vault balance shifted to zero! Thank goodness I screenshot everything. Called the number on the back of the card. The lady kept saying she understood and to "try again in a few hours". Well, I gave them 24... and after a whole day, I STILL CAN'T ACCESS MY MONEY! They say you can't withdraw from the vault and that you can transfer to the operating funds ANY time... I guess anytime but when I need it! I'm facing late charges and risk losing my storage unit now among other issues. I'm really really disappointed in Walmart!!

I have never had a problem with my card before. As a matter of fact, I use it for everything. But after this issue, I may look into changing where my money and banking is. I have not been able to access my money in my online vault at all in over 48 hours. I've called several times and get the same response. "I'm sorry, but we are working to fix the issue." "Please keep trying to use your card. It should be working within the hour." Well 48 hours later and it's still not working. All of my money is literally locked away and I have no access to it. So tell me Green Dot Bank, are you going to pay my late fees I am accruing since my bills are not getting paid?!? Not happy at all.

I've had the Walmart MoneyCard for over 5 years now... with the occasional small fluke but today takes the cake. I am a single mom who has to save for large purchases. After months of saving I went to purchase what I had worked many hours of overtime for only to see that I couldn't transfer MY MONEY from the vault as I had "exceeded the daily limit of 20 (!!) transactions." I called and waited for 62 min, and no human picked up. I emailed their Facebook page, received response, replied... nothing.

Thank you Greendot for following up on my issue. I found the agent very helpful, friendly and knowledgeable of my account. I find it settling that even for such a huge company, they found the time to reach out and try to resolve my issue. My issue was resolved, the systems were under maintenance that day..and my funds were available later that day... . I will continue to use my greendot Walmart moneycard, because it makes my life so much easier.. Thank you, it was a pleasure to speak with you today Tamitha...

I have never used a more difficult card in my life! I get my permanent card and go to activate it but it says it is already active. I put money on the card at Walmart and about an hour later I go to use the card and it will not work! I try to log onto my account online but it will not let me log in! I call the number on the back of the card and I am on hold for almost an HOUR waiting to talk to someone! Then the line goes silent!

Had this card for over a year. Always deposited funds onto it at my local Walmart with no problem. Earlier today I went through the same routine as always. Deposited some cash onto my card, and then came home to pay bills online with it. I've currently been unable to access my funds for over an hour. Nothing appears to be wrong with the account, the transaction just isn't there. Every other time I've done this the funds were available immediately. I've been on the phone with customer service for over 45 minutes. Yet to talk to a human. Earlier I was on hold for over 20 minutes. Instead of getting a representative they just forwarded me to the survey and ended the call. Unreal. Thank god I saved the receipt, although who knows if I'll ever see my money at this point. Needless to say when I get this all sorted out, I will be looking for a new service.

I go to transfer money from my vault and it states there has been an error (app). I try to unstash money on the website and it says I have reached my daily limit and I can try again tomorrow. This would be my first transfer of the day. The help icon that explains the vault says you can transfer money as many times as you want whenever you want. The fine print on the disclosure side says maximum of 20 times per day. Yet I have not been able to transfer anything today. Still on hold for over 45 minutes now and I am sure they will tell me what they did last time, "We can't transfer money over the phone." This is the second time this has happened and it always seems to happen at important times like needing to put gas in my car out of town on a trip. Ugh someone help.

Your money is not protected. I added money to my card. Went to Tifton, GA at Super for 3/15/17 to 3/17/17 for 138.90 but on 3/20/17 another charge made for 139.90. I tried to contact Walmart. No one alive will answer. I just want my funds back. Thank you.

When you call in the customer service reps can never assist you with problems. Like charges that have been made on my card and not being credited back to my account, being locked out of my card. These are just two examples of the poor customer service.

I have carried my Walmart Card for well over 5 years now and love the fact that I can load it at any Walmart in the U.S.A and my wife can use it at home or abroad. The only downfall is that Green Dot reloads are expensive but are available at all Kwik Shops and most truck stops.

I'm not satisfied with services from Walmart later. I used my card online and someone got my card and purchased something at a store. We as card members for over a year can not receive any promotions like when we load our tax refund on card. Going to go somewhere else.

I originally got the MoneyCard because I was going through a divorce, moving & starting school (which required me to take a job making around $7/hr). Remaining with my bank was no longer an option due to high fees. At times, my entire check was only enough to cover the fees. Switch to the Walmart MoneyCard. Only a low maintenance fee (which is waived after depositing a certain amount each month). Saving those fees allowed me to have a little more in my "pocket" each month. The customer service has been fast, friendly, speaks English as a native language. As I finished school & took a job, my monthly direct deposit would be more than the documented "maximum". Again, a quick call to customer service (I feared they'd reject my DD). And was assured it would be no problem. Fast forward, I went on disability & again Walmart MoneyCard remains the best option for flexibility without a lot of overhead.

Having a more extensive, detailed bank statement will be beneficial for both Walmart Moneycard/Green Dot Bank and their consumers. Statements would include (on paper and mobile app) all pending transactions, completed transactions and declined transactions permanently with exact date and time the card was used instead of today's (03-22-17) setup which shows pending transactions only for the time it's pending then disappearing from statements once completed showing the date of completion and not the actual date the charge was first processed. This confuses Customer Service Representatives as well as consumers who are reading from the consumers' account. CSRs will have more accuracy and understanding of transaction history which will better assist them with assisting us, the consumer when dealing with general questions and concerns.

I feel that it is a rip off to charge someone a monthly fee whether they use the card or not. Then there is a fee to add money to the card. I have had to put money on the card to pay a bill only to forget that there were monthly fees that took away from what I needed to pay on a bill. Then you're left to figure out how to tell someone that you can't pay what you agreed. Just recently I won $25 in a promotion you all were doing but I couldn't utilize the full amount because the monthly fees were had my card in a negative state. I plan on closing my account.

I enjoy the ease of loading my card at Walmart, as well as the rewards that I can gain. However, I would much prefer if the card itself had a Visa logo, as it is a Visa card. The lack of a Visa logo makes it appear to be a gift card and childish. The biggest issue that I have with the Walmart card is that my balance appears on multiple restaurant receipts. For account security reasons, this makes me extremely uncomfortable.

I have had a positive experience with the Walmart MoneyCard. I love that there are no hidden fees, possibility of an overdraft, or any of the other crap that comes with having a regular bank or credit union account. The $5 min monthly fee adds up and preferred when it was only $3, but I understand inflation rates and the need to make some sort of profit to keep offering this service. I wish the minimum balance needed to waive the min fee was less and more reasonable than $1,000 as I am in a low-mid income household and will never reach that $1,000 threshold. I think that is too high and a way to keep making money monthly on that $5 fee. But overall I am happy and love that the card is accepted everywhere.

I have been using Walmart MoneyCard for several years and absolutely love it. It is fast and easy to use and reload. I have my paycheck direct deposited into my MoneyCard and it makes my life so much easier, no bank to deal with. I would highly recommend using MoneyCard and have brought several people to use it as well!!!

I got a Walmart MoneyCard, for a job I had started, it was great! Direct Deposits always on time, amount accurate. I had had the card for quite some time. So one Saturday morning I was going to go shopping, pay bills, went to ATM, and there was nothing, Nada, all of the rest of my paycheck was gone. A cable comp. that I hadn't used for over 2 + yrs, had emptied my funds out for the next 2 weeks. I was Livid. That was the first time. The second time was a few yrs later last yr. As a matter of fact, a fitness center took money out of my account, the rest of my paycheck again, I hadn't been to the fitness club for a few months nor did I know I was under contract.

Lost card. I'm upset because anyone can still swipe your card when it's lost. This needs to be fixed as soon as possible and I think the issuing of the card should be quicker 3 days minimum. I think the card would also work better if it had a chip reader as well.

I love my Walmart MoneyCard! Especially the vault. I can save money so much better with it. The website makes it way easier than calling the number on the back. Plus I can load in more than one place. This card give me the freedom to do what I need without worrying about if I'm going to go and get charged some many overdraft fees.

I did a dispute. I went and printed the dispute form offline. Sent it to them. Never heard nothing back from them. I did a report with BBB. They notified them. They told the BBB I never sent them nothing. I sent the BBB the email I sent and the email they sent saying they had it. They was a good card till this and I will never tell anyone about them nor will I keep this card.

My son is away at MOS in the military. He needs some money so I decided to get a card in my name and get a second one for him so he has access to my money. Got my card not his. I call them, they tell me they can't verify my son. He has to sign up for the second card. I call my son and do a 3 way call with him and Walmart. I say, "Ok here he is. Get it done." They tell him, "We can't." I said, "You told me you needed him to do it." Lady on phone says, "No, I didn't." While son is still on phone after that comment I said, "Ok, fine. Let's get him a card." She says, "We can't do that." I asked why. She says "we can't verify him, he has to do it." I said, "He is on the phone so get it done." She refused and then hung up on us. I'm assuming Walmart has issues with our Military?

This is second time that someone has gotten access to my card and stole my money! When I call I wait on the line for an hour or more. This is absolutely unacceptable. I called to ask about the transaction and made sure to let it be known that I didn't want my card cancelled until I got the rest of my money off (because the first time they cancelled it from the beginning of the call and told me I had to wait 10 days to get another). Then the guy tells me there is nothing they can do because it is still pending and kept telling me it was an authorized charge when the transaction was made in Canada and I live in North Carolina.

I have used the WalMart Money Card for at least 5 years now and all of a sudden I can't receive my direct deposit and my new card that was sent to me in replacement of the one that expired amazingly isn't activated under my account even though I activated the card with no problem. I type in the last four of my social and all of a sudden the automated system for the first time ever says my information is invalid. I use my money card for lunch money and my primary paycheck goes in my joint bank account. I basically have no spending money now because Green Dot or WalMart has my money. I can't believe this garbage happening to me. I want and need my money and if I don't get it I plan to take legal action. I need to be heard on this. Very upset.

I have had a Walmart MoneyCard for years now and have really had no problems until now. Last night I noticed two charges from the same company for about $100 was taken off of my card so I immediately called customer service and spoke with someone and told them what was going on and they told me I would have to wait until the transaction actually went through because at that time it was still pending. That had me frustrated from the get-go. So I waited a few days, check to make sure it went through, called, filed my dispute, got my claim number, email the paperwork back to them.

At the beginning, I did not have any problems with this card. The problem began when the site would not take my password. I followed the instructions and they said that they would email me a password or reset it for me. I never got the email. I tried at least three times. I called customer service. Their response is that my email account is blocking the message. Well it is not. The message is probably being blacklisted along it route to me. I receive emails all the time for password changes with no problem and I am a contractor that does business with my email account with no previous problems. It is the RESPONSIBILITY of the sender that the recipient receives the email. If I check my end and there is no problem, don't take the position that we sent it and it your problem.

It's been almost 2 weeks now since over $3000 of non-authorized purchases were made in Detroit with MY card that is in my possession, here in Orlando. I don't understand what is going on. I submitted my dispute information the same day the transactions were happening. And clearly you can see something is not right when on the same day these transactions are happening in Detroit, I'm making a return with MY card here at the mall. I really need my money back. I'm a single mother with 4 children and this is unacceptable.

I purchased a Walmart MoneyCard from Walmart to use for my direct deposit, for my paycheck and for my tax refund. On March 1, 2017 I noticed a pending charge on my online account for 1933.20. It almost gave me a heart attack. I knew I had not made a purchase for that amount and I did not recognize the online business name that the purchase was made at. I immediately called Walmart MoneyCard and after being on hold for 50 minutes I finally reached a representative that informed me that I needed to wait and let the transaction go through and then call back to make a dispute.

I recently discovered an error with my direct deposit at my works website. I corrected the error before the direct deposit date. I contacted Walmart Green Dot and they are giving me a canned message of the same thing over and over again, meanwhile my employer has not received the decline payroll deposit and as a result of it, I am out of 1267.00 paycheck. This is blatant theft by Walmart. The account no. it was sent to does not exist. So it is obvious the money will sit in limbo, held in a Walmart bank somewhere, and my family will go without food, phone service, electricity, and I am going to lose my vehicle to repo man for not being able to pay my payments. Amount of damage to me 100%. Amount of damage to Walmart, 0%. So if anyone is wanting to use this service, don't. They are rude to you on the phone, don't speak english, and refuse to help.

I wish could give them a ZERO. Walmart Money Card Security system sucks. Someone was able to call into customer service and change my login information and password. Know I have unauthorized charges on my account and I have to wait for them to investigate. This don't make any sense. The number on the back of the card does not work. You have to google to find a customer service number and then customer service want to get slick mouth and tell me I called in and change the login and password. NO Walmart money messed up and allowed someone to gain access to my account. Know it just a BIG inconvenience all the way around. Very bad look on Walmart. You put your name on a product that is just truly horrible. Never again. Still waiting for a resolution.

The only problem I'm having is there is a limit on how much cash you can withdrawal per day. Other than that card works great. Direct deposit is always there, and for some reason I get paid one day earlier than my coworkers so thank you Walmart.

I do like the MoneyCard but one thing you can only register one card on the app and that I can't use it at the pump. Always have to go inside and another thing I get charged a monthly charge when I have direct deposit and the ATM in Walmart charge a fee.

I would give this product 0 stars if the option was available. I paid for the temporary card, added funds, and I expected my permanent card to be in the mail. This was TWO MONTHS ago. After receiving 2 emails that my card would be delivered in 2 days, no card... It was impossible to speak to a Human through any of the options on the automated system. I sent an email requesting a human to call me. I was contacted after days with the balance on my card frozen, yet another assurance that my card would be delivered, still not resolved a week later.

Always courteous and polite. Other day I spoke to a rep who was professional in her approach. That resonates with me when I ask for assistance. I can't recall a time when I have called upon the help line, that someone wasn't able to assist and answer questions amicably.