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Veterans United Home Loans Reviews

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About Veterans United Home Loans

Veterans United Home Loans (NMLS #1907) is a mortgage lender headquartered in Columbia, Missouri. It specializes in U.S. Department of Veterans Affairs (VA) loans for home purchases and refinances. Veterans United services loans in all 50 states and offers online support for customers who don’t live near a physical branch.

Visit www.veteransunited.com
Pros
  • Specializes in VA loan programs
  • Purchase and refinance options
  • Available nationwide
Cons
  • Only has 24 branches across 17 states
  • Website is difficult to navigate

Veterans United Home Loans Reviews

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    Page 8 Reviews 825 - 975
    Staff

    Reviewed Dec. 18, 2024

    Very Professional and Friendly Team. Thank you for the best first time home buying experience. It was good to have a team familiar with the area and have a good knowledge of resources to assist with. Thank you for everything.

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    Staff

    Reviewed Dec. 14, 2024

    This is our second home purchase and second time using Veterans United. Each time the team has made us feel like we are their only clients and have made themselves available any time of day. We value their commitment to serving veterans and their families and would recommend them to any service member buying a home.

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    StaffLoan Process

    Reviewed Dec. 13, 2024

    My loan team was amazing. Thank you so much. I love my house! I got so lucky that Veterans matched me with Amy my realtor. She definitely is the reason why I was able to close in time with assisting the sell of my mobile home. She loves and cares about what she does and it shows.

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    Staff

    Reviewed Dec. 13, 2024

    Very unproblematic and smooth homebuying experience. When in doubt choose Veterans United. Friendly, responsive and helpful in every aspect that comes to mind in buying a home. Will use veterans United every time I deal with real estate.

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    StaffLoan Process

    Reviewed Dec. 10, 2024

    Chris ** was attentive and professional throughout this loan process. Chris definitely has the strive and knowledge in this field. Chris went above and beyond to help my husband and I get the best deal.

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    Staff

    Reviewed Dec. 10, 2024

    CJ and his team have been one of the most helpful set of people during my home buying experience. Veterans United has answered all of my questions and maintained a level of professionalism that I couldn't be happier with. They kept myself and my family in the loop about homes in the area, items for consideration and all options I could look into overall. I greatly appreciate all of their help.

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    Reviewed Dec. 8, 2024

    Veterans United made sure I knew the steps and information I needed to keep moving forward. I was not frustrated one time because they really wanted me to get the right house for me even though it took 3 houses.

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    Staff

    Reviewed Dec. 7, 2024

    I want to just thank the team for everything. Your efforts have maybe our dream of owning a home a reality. The easy and accessible approach really helped guide us. My wife and I are no longer dreaming thank you!

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    Customer ServiceSales & MarketingStaffEase of Use

    Reviewed Dec. 5, 2024

    This is my third time working Dan and his team at Veterans United. Excellent service throughout the entire process. Consistent communication, easy to follow instructions and a user friendly website and mobile app. Highly recommend them.

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    Reviewed Dec. 2, 2024

    It took years and I never thought I would ever be able to own my own home, but Veterans United worked with me and it took 4 years but I now own my adorable 3 bedroom 2 bath dream home. I could not have made this happen without my financial team. I'm forever grateful to each of them.

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    Rates

    Reviewed Nov. 25, 2024

    Veterans United truly takes its commitment to serving veterans seriously. Throughout the entire process, I felt confident that they had my best interests at heart. Their expertise in navigating the home-buying process for veterans is unmatched, and they provide all the tools and resources needed from start to finish. I highly recommend Veterans United to anyone looking to purchase a home. Their dedication and knowledge make them an invaluable partner in this journey.

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    Online & AppStaffEase of UseLoan Process

    Reviewed Nov. 20, 2024

    Veterans United and Alex, my loan officer, is great to work with! The experience from start to finish is easy and streamlined and the UI of the website is very easy to navigate. Highly recommend checking out Veterans United if you are eligible and seeking a VA loan.

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    Contract & TermsStaff

    Reviewed Nov. 9, 2024

    The team was amazing from start (credit repair) to finish (closing day), handled everything seamlessly, and helped me get through some very stressful moments when my first purchase agreement fell through due to unforeseen circumstances. Every person I worked with in the company was very friendly, knowledgeable, and professional. I would highly recommend VU to any Veteran looking to purchase a home.

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    Staff

    Reviewed Nov. 5, 2024

    I love this company. They helped me and my family secure a house and it has become a home. Thanks Aaron. I have totally recommend this company namely Aaron and his team. They sent multiple gifts and made this experience very positive.

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    Staff

    Reviewed Nov. 1, 2024

    Having to have Veterans United as my partner in buying the house gave me the peace of mind. The team of Julia, Sarah, and Jesse is the greatest thing that happened in my life and I considered it for my lifetime. Because without them, I will not able to purchase the home that I wanted. They guided me to the whole process of buying the house, communicated me the important details and information almost everyday. Julia and Sarah are hands down OUTSTANDING and AMAZING person.

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    Customer ServiceEase of Use

    Reviewed Oct. 31, 2024

    Overall my purchase with Veterans was the best one I ever had as this was my first experience. The were very communicative and their documents portal submissions is very detailed and easy to use. Without spending much time on the phone you already know what is needed from you to push through closing!

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    Customer ServicePricePunctuality & SpeedLoan Process

    Reviewed Oct. 31, 2024

    Veteran United is one of the best lenders I recommend for service members. Quick and easy loans process at no cost to borrowers and quick response to customers. I was lucky to work with Zach and Codi who made everything easy for me. Definitely recommend.

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    Staff

    Reviewed Oct. 29, 2024

    It was an outstanding experience to work with Clayton again and Brenden. I would recommend any and every veteran looking for a smooth process and skilled team to work with Clayton and his team. Growing up owning and refinancing always seemed so daunting however Clayton not only made buying my house so effortless, seamless and smooth but also the refinance. I’m not sure if they get awards by Clayton and his team definitely deserve one.

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    Customer ServiceBilling

    Reviewed Oct. 24, 2024

    It has been a pleasure working with Bill ** from the very beginning of my home buying journey. His attention to detail and clear communication kept me well-informed throughout each step of the process.

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    Customer ServiceStaffTransparency

    Reviewed Oct. 20, 2024

    Veterans United made buying a home an easy process from beginning to end. Things were rolling with the first phone call! They provide you with an entire team to help you along the way. They keep you updated and are available to answer your questions.

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    Rates

    Reviewed Oct. 20, 2024

    I used Veterans United for my original mortgage; and then to re-finance it. They notified me as soon as the interest rate dropped; and saved me $300 a month by refinancing at a significantly lower rate. I look forward to possibly another refinance if the rates drop again.

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    StaffRatesFollow-Through

    Reviewed Oct. 19, 2024

    Sam and his crew and phenomenal! I love the text capability, follow through and knowledge! I haven’t been unhappy with any staff and they make the process effortless! They’ve stuck with me despite one time the interest rates not being low enough and another time I cancelled on the final push of a cash out refinance due to advice from my financial planner. No matter what they care, ARE NOT PUSHY and make sure I’m knowledgeable about my decision. So that’s why I keep coming back to this team to support me.

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    StaffRates

    Reviewed Oct. 13, 2024

    Very professional team, caring and responsive to the customer's wants & needs. I highly recommend Veterans United, based on my personal experience. We both financed the original VA purchase and IRRL refinance for a lower rate. Thank you so much!

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    Customer ServiceStaffHonesty & Transparency

    Reviewed Oct. 11, 2024

    From the very first phone call to the congratulation call, I was extremely happy about my experience. I hear so many horrible stories from people buying houses and how it can be so overwhelming, that is NOT the case with the team that helped me. I was informed and helped the entire way through. Not one time did I doubt or question anything because they were so upfront and honest with me. Thank you all for helping Veterans like me, we appreciate the support! My biggest goal is to reach out to all my fellow vets and let them know that there are people out there who care about us and will help us through this experience! THANK YOU!

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    Customer ServiceStaffLoan Process

    Reviewed Oct. 9, 2024

    I really want to thank the team at Veterans United Home Loans for their excellent customer service and professionalism. I pray that every veteran or their families utilize this service when they are looking for a home, I guarantee you would be delighted with the service they give veterans.

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    StaffLoan Process

    Reviewed Oct. 8, 2024

    I highly recommend Veterans United to any service member or veteran looking to buy a home, whether it's your first or not. I began my homebuying journey in Massachusetts but received short notice orders to relocate to Alaska. With my wife, two kids, and I preparing for this big move, the transition to new loan officers and realtors was seamless. Thanks to the diligent efforts of my Veterans United team, we were able to move into a home just 35 days after arriving in Alaska. It's a wonderful house that’s perfect for our family, and we truly appreciated the support from Veterans United every step of the way. This is an exceptional company that made the experience smooth and stress-free.

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    Staff

    Reviewed Oct. 7, 2024

    Nothing less than perfect experience I've had with this company. The team I had while purchasing my home was spot on about the entire process. Professionalism, kindness, knowledgeable and overall the best I could ask for.

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    Reviewed Oct. 6, 2024

    I was leery at first in using a national agency but I AM SO HAPPY I did and believe it wouldn't have went as seamless had I chose otherwise. Veterans United is committed to ensuring you are the top priority, educated and equipped for the future move!

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    Reviewed Oct. 5, 2024

    Veterans United Home is best VA mortgage lender hands down!!! If you work with them there is no need to look any further. This place is it. You are never left wondering anything. They answer all your questions and this company truly works as a team! Stephen ** was the calm in the storm, buying a home can be stressful and he always knew how to settle us down and keep us focused in the process.

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    StaffLoan ProcessRates

    Reviewed Sept. 30, 2024

    I really can't thank our loan officer Suzanne enough, she was absolutely incredible to work with. From start to finish, she made us feel like we were family and we knew that she had our best interest in mind. I think Veterans United is a phenomenal organization to work with and we will definitely coming back for our next home purchase or refinance.

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    Profile pic of the author.
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Sept. 27, 2024

    Everyone was very professional but also friendly and kind and patient. It was a long search for my home because I knew what I wanted and didn’t want to compromise. My realtor was amazing! The concierge was great keeping me on track with things I needed to get done as well as providing the links and phone numbers to make it happen. The loan officer always answered my questions quickly. The process went smoothly. I highly recommend Veterans United!

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    Customer ServiceStaff

    Reviewed Sept. 26, 2024

    Although this is my first home, this is not my first home-buying experience. This team was great! To all involved, my family and I, are grateful to you. I would recommend this organization to any Veteran that is searching for a home. A team of experts; providing excellent customer service.

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    Staff

    Reviewed Sept. 22, 2024

    This was my first house and I was concerned that I wouldn't be able to own a house. They made the home buying process very easy. Great to work with and very helpful. I would definitely recommend using them to buy a house.

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    Customer ServiceStaff

    Reviewed Sept. 19, 2024

    The entire VU team was so easy and wonderful to work with! They helped me every step of the way! Direct and clear communication throughout the entire process! I definitely made the right choice to go with Veterans United and highly recommend them to any veteran who is starting the home buying process!

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    PriceLoan ProcessRates

    Reviewed Sept. 13, 2024

    I went with Veterans United as the # 1 VA approved mortage Lender. As a Result, I was pre approved for a total purchase price on a brand new construction house built from the ground up. A total purchase price VA Loan that other Lenders could not match by a long shot

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    Reviewed Sept. 11, 2024

    Charles brought the human touch to this relationship. It was not superficial at all and I felt very comfortable reaching out to have a conversation about doubts I had. If it was not for Charles this would not have happened. We are officially home owners because of him and everyone at Veterans United. Thank you so much.

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    Customer ServiceStaffLoan Process

    Reviewed Sept. 9, 2024

    Condo living was a new venture for Patricia and I. The Veterans United team kept us informed, educated about the pros and cons of condo living, and helped us find the right one we now call home. We are ever grateful. From aligning us with a wonderful realtor, to knowing which condos in our search area were preapproved by the VA to a smooth and efficient loan process, it just could not have been easier!

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    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed Sept. 5, 2024

    We started this process well before we finally made the purchase and through it all- the waiting, the updates, even a deal that fell through (on the other end) AJ ** never let us down. He was there every step and was always easy to contact. The real estate agent -the same. He was there the entire time and always responded quickly to anything we needed. So thankful for the people we worked with. Thank you!

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    StaffLoan Process

    Reviewed Sept. 1, 2024

    My experience with Veterans United exceeded my expectations, and I will recommend and use them again when I consider purchasing another property. The Vet United team treated my concerns and questions with care and professionalism. If you are fortunate enough to have Stephen ** assigned as your loan officer, ask him about the Dungeon and Dragon story. :-)

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    Staff

    Reviewed Aug. 31, 2024

    Veterans United made my home buying dream a reality! The entire process was smooth, with a team dedicated to helping veterans. They explained every step, answered all questions, and made me feel confident. If you're a veteran, Veterans United is the way to go!

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    Punctuality & Speed

    Reviewed Aug. 31, 2024

    Veterans United has made the home buying experience painless, fast and convenient. My team at VU kept me informed, answered all my questions and notified me on every need. I highly recommend this company for prior service folks to acquire a home and will be doing business with them in the future.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Aug. 30, 2024

    Thank you very much to Veterans United and my entire loan team! They all were extremely helpful and supportive in helping me navigate through the entire home purchase process. Great communication with my loan team! They always responded to my many questions via phone, or email which bolstered my confidence in my team to get through home buying process efficiently and quickly. We closed on schedule and now proud owners of our forever home. Many thanks to Veterans United and entire loan team!!

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    Staff

    Reviewed Aug. 29, 2024

    We were so scared to start this process. The entire team made this so much easier than we could have imagined. Always there for us, always patient, got us our dream home. Will always recommend VU. Thank you for making our dream come true!!!

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    Staff

    Reviewed Aug. 26, 2024

    Simply an amazing experience overall! I could not have asked for a better team! Veterans United helped me achieve what I thought was impossible and know I get to live in my dream home with my family! Would definitely recommend Veterans United to any service member as they truly do have our backs!

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    Staff

    Reviewed Aug. 25, 2024

    I am thankful for the team I worked with at Veterans United. Tyler and Hilary were amazing. They worked diligently to make the home buying process smooth for me. Anytime I had questions, they were there to help. Maja, home concierge, checked with me often to ensure I was not too overwhelmed. Thank you team for everything! 100% would work with them again!!

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    Customer Service

    Reviewed Aug. 19, 2024

    Let me say this, I am a worry wart, and I was true to form. I called and emailed my team and always got my questions answered and put at ease. Toby, Haley and all the others that called me and or emailed me during this time made it so much more enjoyable and stress free. Thank you guys and girls.

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    Staff

    Reviewed Aug. 17, 2024

    The team at Veterans United was amazing. Meghan and Anna were very patient with us. They answered any questions we had throughout the process and were approachable and trustworthy. I never had any doubts that we were in safe hands.

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    Reviewed Aug. 16, 2024

    I was hesitant at first but Veterans United is definitely the way to go. Thank you to the entire team, they made the entire process much easier and definitely made me feel like they had my back from start to finish.

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    Customer ServiceStaffRates

    Reviewed Aug. 15, 2024

    Can’t say it enough how much I love working with Veterans United. This is my second time in a year and each time the service still manages to impress me. I refused all other calls from lenders and people trying to give me “better rates”, for the opportunity to have another seamless experience with Veterans United. Jay's team was on point, on time, friendly and professional. Loved it all! Thank you VU!

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Aug. 15, 2024

    I've heard a lot of negatives about the company from real estate agents and sellers, especially in the early stages of hunting a new home. If we had not purchased a home before and worked with other lenders, I could understand how people came to this because the VA themselves are hard to deal with and have many stipulations. Since Veterans United is seen as the face of this purchase, it's easy to blame them for late closing dates and other variables. But, having the experience I do, I can say I found Tanner and the rest of the team to be very easy to deal with. Overall, I feel safe recommending them if you are trying to use your VA loan to purchase a home. With all things be sure to do your research beforehand so you can enter the housing market with confidence.

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    StaffBilling

    Reviewed Aug. 11, 2024

    Working with Veterans United has been a really great experience. This company has found a way to streamline and simplify a really rather complicated process. From start to finish I never felt like I couldn't ask questions or I was in over my head. Everything was spelled out in plain English and incredibly easy to follow. Everybody I worked with was incredibly friendly, knowledgeable, and always available to help (Bill **, Boyd **, and Michel **). I will definitely be working with Veterans United again to buy my next home!

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    Staff

    Reviewed Aug. 10, 2024

    The team was so good I real did not have many question. The team was answering question before I even ask. This was my second home buying and it was the easy due to the team of Veterans United. I would use them again and again.

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    Ease of UseLoan Process

    Reviewed July 31, 2024

    The VA Loan Assumption process was a new experience for me. Veterans United made it seamless and easy to navigate with the MyVU app. I have already recommended a number of potential buyers to contact Chris as they navigate through their own home buying experience. I will certainly do business again with Veterans United! Thank you Chris and team!

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    Transparency

    Reviewed July 27, 2024

    Shout out to the entire crew!! Jared, Aaron, Brittany, and everyone involved top notch team. Thank you for making this process simple and painless. I've never been treated better or had as much transparency. This team rocks!

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    Staff

    Reviewed July 25, 2024

    If you're a veteran and a 1st time home buyer, I would definitely recommend this company. I'll be sending all my teammates to my Direct contact at the company. Devin ** and his team took care of me and my family.

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    Customer ServiceLoan Process

    Reviewed July 24, 2024

    The worst experience with a lender I have ever had. I absolutely do not recommend using them. Endless requests for additional information. Their underwriters do not know the difference between a tax deduction and an income loss. The morning I was supposed to close, the lender called me and let me know that the underwriter still wasn't happy, and requested additional documentation. This after not contacting me for two weeks so I had no idea there were any issues at all. Apparently they didn't believe that the money in my accounts was my money. My lender wouldn't return calls to my realtor. Nor would they give him any information on the status of the loan, despite being past the closing date. Absolutely horrible experience.

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    Staff

    Reviewed July 22, 2024

    Highly recommend David ** and the VU Team. Davis and his team truly care about doing the right thing for people and that was evident from the start. The team even sent us a personalized house warming gift for our baby that is due in October. Would recommend anyone to VU.

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    StaffLoan Process

    Reviewed July 18, 2024

    VU exceeded my expectations. The team I had the honor of working with were nothing outside of professional, efficient and informative. As a new homeowner and first-time buyer, I never felt as though I was asking a dumb question. The process was stressful from my stance but the loan team came through for me and my family. Thank you, VU!!!!

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    CoverageStaffLoan Process

    Reviewed July 15, 2024

    I did not know what to expect when I received the recommendation to use Veteran's United to obtain a VA Home Loan. All of my hesitation went over the side when Daren and his team went above and beyond to help me accomplish my goal of living closer to my sons. After hearing my story about my first attempt to buy a home, they made sure I did not repeat any of the mistakes that prevented that attempt this time around. I would like to thank a few more people involve with this whole process. First, there is Eli **. Without Eli being on the ball with me throughout this whole processing ordeal, I would have missed little things that would have scuttled my mission. You made it possible to close on my home in 26 days. Thank you, Eli!! Second, Jay ** making himself available for any future changes to my homeowner's insurance is awesome! Your knowledge and expertise will come in very handy. Thank you, Jay!

    And finally, I'd like to thank Hope **. She is the real estate agent that sold me my new home. She was able to answer all my questions about the neighborhood and surrounding area, even some questions I did not think to ask. Her knowledge about the home was impeccable! If you are ever in the Mount Vernon, Illinois area looking to buy a home, I STRONGLY recommend you look her up at RE/MAX Elite. She knows her stuff!!! Without everyone's involvement, I would not have been able to accomplish my mission of living closer to my sons. THANK YOU!!!

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    StaffLoan Process

    Reviewed July 11, 2024

    Best loan company we’ve ever had, I really approve of the service they’ve provided over the course of our loan. Really could not have asked for anything better or any service more in depth. They really helped.

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    Punctuality & SpeedOnline & AppStaff

    Reviewed July 10, 2024

    They made the process feel much easier than I expected. From start to finish, their team was there to answer any questions I had, making sure I was well informed. Their website also made it easy to track tasks and get paperwork signed digitally, keeping the process moving quickly.

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    Customer ServiceStaff

    Reviewed July 3, 2024

    What can I say, there's always stress, fear, excitement and many more emotions that come with fulfilling the dream of buying your own home. The VU team lead by Nolan ** made this an easy process! The communication, sincerity and excitement the team showed me made this experience a dream come true! I now own (or will fully one day, lol) a piece of this world that I can share with my loved ones! Thank you VU, I couldn't have asked for a better experience!

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    Staff

    Reviewed June 30, 2024

    It has been a while since I had a family and an opportunity to purchase a home. Veterans United and everyone involved in the process was exceptional and professional. I have never had a better experience in any other real estate transaction.

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    Sales & MarketingStaff

    Reviewed June 27, 2024

    The team’s overall aplomb throughout the process was on full display the entire time I've had the pleasure of working with them, I never felt pressured into making a decision, which was a huge relief, they were adaptive, reasonable, personable and overall a joy to work with! Alex, Christy, Lori, Drew, and of course Parker were amazing and I'd go through it all again with them if need be!

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    Staff

    Reviewed June 24, 2024

    I can't express how grateful I am for choosing Veterans United. Across the board, the people are absolutely wonderful to work with. They are not only extremely efficient and knowledgeable in their respective worlds, they truly are there for you as a customer and it shows.

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    Staff

    Reviewed June 23, 2024

    Don and Eli are great, they're both outstanding at their jobs and seem to love doing them. They did everything except help me move and I wish they could have gotten the commission that went to my realtor since they did all the work!

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    Verified purchase

    Reviewed June 21, 2024

    This is the second home I've bought with Veterans United and the experience has just gotten better with age! I recommend VU to all of my Veteran friends and family and will continue to do so. They take one of the most stressful life experiences and make it a breeze! I couldn't be more satisfied or offer a better recommendation. Truly wowed! I even had to post about it on my LinkedIn.

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    Staff

    Reviewed June 21, 2024

    The team did a great job getting everything setup and completed. Very easy to deal with. Will definitely be using Veterans United again. This was my second time using them and it was even quicker and easier than the first. The team that they put together both times were very helpful and knowledgeable.

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    Customer Service

    Reviewed June 18, 2024

    I would recommend VU to anyone that has the option to use them. This process was so smooth even the attorneys and realtor were singing VU’s praises. When you hear the people that deal with lenders everyday calling your lender the best they have dealt with, you know you chose well. I cannot put words together that would do justice to how on top of things Taylor and his team were and the consistent communication that kept us at ease through the entire process. If you can use VU, you should use VU and be thankful they are available to you.

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    StaffLoan ProcessHonesty & Transparency

    Reviewed June 18, 2024

    Travis is an excellent loan officer to work with. Travis worked hard for us and has always been honest. A company is known by who they employ, Veterans United is so lucky to have Travis. Trust me when I say this, Travis and his team are wonderful!

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    Customer Service

    Reviewed June 16, 2024

    This is now my 3rd time working with Veterans United, second time with this team and from start to finish it was nothing but an exceptional process. Jen and her team have made this process as easy as it's ever been even in the challenging market.

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed June 14, 2024

    I would rate Veteran’s United a 12/10 if I could! Made a stressful time peaceful! Quick to respond and will be there for everything. They were there every step of the way especially through difficult times. They helped turned my home owning dream into a reality.

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    Verified purchase
    CoverageStaffLoan Process

    Reviewed June 14, 2024

    Overall the process was great. There were two things that I did not leave a 10 for.

    1. There was 5-6 days that it took to get in contact when we were trying to get moving on the house.

    2. Not knowing the final amount we needed until 6pm on Thursday when closing was at 10am on Friday was a big issue. I understand that we were able to make it work due to some other circumstances, but going through the remaining 3 weeks thinking it was going to be approximately 3.4k and then it changing to 6.5k the day before does not seem acceptable to me. If we had not had the available funs for that additional amount, we would have had less than 24 hours to work with a bank to take out a loan, or try and find a family friend/ or sell something in a small window to make up the difference.

    3. I also would have appreciated some amount of pushback as to whether or not we needed Flood Insurance since the previous owners were not carrying it. It felt like we were giving a lot of pushback but there was a lot of hoops and proof we needed to show to make that go away, but then it kind of just went away? I'm not sure if this was underwriting just changing their minds on second review or what happened there but I feel like that should have been looked into on initial look whether that was needed or not. These two issues reduced it from a 10 to a 9, but the rest was good. I appreciated giving us the leniency and trust as well as communicating with some resources for questions we had.

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    StaffLoan ProcessTransparencyHonesty & Transparency

    Reviewed June 14, 2024

    Josh and his team were absolutely fantastic! Everyone was knowledgeable, transparent, communicative, and hardworking! Going into this process, my wife and I were skeptical! If you are looking for honesty, a team that is knowledgeable, transparent and communicative look no further than Josh **’s team! We closed on our VA loan in less than 30 days. We were able to get the house that had everything we needed and more! Richard, thank you for being positive when things seemed bad! We would also like to thank Patty who we started working with over a year ago! She spoke with us and told us what we needed to do! We followed her advice and it paid off! Veterans United is a company that truly cares about veterans and their families and my wife and I experienced it first hand! Thank you very much from the bottom of our hearts! Ben and Lydia

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    CoverageStaff

    Reviewed June 13, 2024

    I had such a wonderful experience at Veterans United! Prior to the purchase of my home, I had heard bad reviews and at first it deterred me. My husband said to me, "Their experience may not be your experience and you will never know if you don't try!" Well I did try and my experience was different from what I had read about. I had the best experience. Matt, Julia, Jacque, and Josh took great care of me! They never left me in the dark, they helped me through the entire process, and treated me like family. As a military service member, we sacrifice so much and Veterans United did everything they could to show their support and appreciation during my home buying process. What an incredible experience my family and I had! Thanks Veterans United!!!

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    Sales & MarketingOnline & AppStaff

    Reviewed June 13, 2024

    Absolutely enjoyed the easy process for our first home. Everything was super simple on the app and the team you get is amazing and work with you every step of the way. You only have to text one number and the whole team is able to see it which makes it that much easier! Thank you.

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    Customer Service

    Reviewed June 12, 2024

    This is the second time using VU. Because of the first experience, I opted to choose them again. When you're separated by states with your lender, communication is instrumental in making this process work. There were always emails and follow-up texts to make sure I didn't have any questions. Not that I'm planning my next move, but if somewhere down the line we decide to do this again, I will certainly make sure VU is on the journey with us!!

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    StaffBillingRates

    Reviewed June 11, 2024

    I can’t even begin to express my gratitude for the team we had working for us at Veterans United. They put us first and kept our best interests ahead of their own. We felt cared for and important. We were working with another state during this transaction, and we saw just how good we had it with Veterans United. Especially Bill and Tessa! I knew that I was being fought for and that my voice mattered with them. That was not the case in the other state and transaction. When things looked questionable, my team had already figured out plans B, C, and D when necessary to get us the home of our dreams. They knew this wasn’t just a short term move and they took so much care to make sure we were happy and taken care of. When we closed, it was like family that celebrated together. I could write a novel of how amazing this experience was, not because of what happened, but because I had THE BEST people on my side! Thank you, Thank you, Thank you!

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    Customer ServiceSales & MarketingOnline & AppStaff

    Reviewed June 11, 2024

    Me and my wife talked several times about Benjamin and his team, how much we liked them and the process. The use of the app, and the friendliness of the staff often made our days after just a brief conversation. The home buying process is stressful enough, several of our bids were not taken and the market is cut throat. Things like the preapproval letter and calls to individual agents showed we were ready to buy, helped immensely! Thank you all!

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    Staff

    Reviewed June 7, 2024

    From day 1 my team was super helpful and walked me through all of the process, explaining everything before any issues could arise, so that I would be prepared. I appreciate everyone for working down to the wire and making my home buying process a huge success! Thank you all so much!

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    Punctuality & SpeedStaffHonesty & Transparency

    Reviewed June 6, 2024

    Veterans United was amazing. The personnel that they having working in their company are truly professionals. There was not one encounter that I received from anyone there that wasn’t pleasant. Everyone there pushed for me to get into the home that I really wanted, and did everything in their power to get me approved. They are rock stars. I honestly know for a fact that no other lender would have worked as hard as they did, as I went through multiple lenders before them that quickly turned me down instead of fighting for what I deserved. Also, let’s not forget the easy account access I had to keep track of my home buying process and how it immediately alerted you if anything was added for you to complete. VU really is an amazing company.

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    Customer ServiceStaffLoan ProcessRates

    Reviewed June 6, 2024

    I feel it's my duty to my fellow veterans to write this review on my experience with Veterans United. I reside in Las Vegas with my family and we felt it was time for us to explore the possibility of becoming homeowners but with all the companies out there that offer loan products, it was really difficult to decide who to choose.

    I discovered Veterans United through a mailer I received and thought I would at least contact them to see what they could offer. I spoke with Brandon and he really put my mind at ease. The process to pre-qualify was surprisingly simple and by the end of our conversation I had already received a pre-approval letter to share with a realtor of my choice so that we could begin our home search. They even referred a local realtor that was just fabulous. Over the course of a couple of months, we finally settled on a home and our offer was accepted. From the moment my realtor contacted Brandon, he and his associate Anthony, immediately went into high gear and began to really show me why my trust in them was well placed. This is not say I didn't encounter some hiccups during the process and trust me, there were some issues that I thought would surely prevent us from becoming owners.

    Brandon and Anthony handled everything with such poise and were never alarmed but always reassuring. The process of buying a home can come with a lot of stress since its the single largest purchase most Americans will make but they never doubted that they could do this for us. The manner in which they handled the processing of our loan was extraordinary. They had us cleared for closing with plenty of time to spare and locked us in at a very competitive rate. They truly believe in good old fashioned customer service which is a rarity these days.

    Unfortunately the home fell through due to an unforeseen title issue discovered in escrow and as sad as we are, we are confident that we will find another home. With Brandon and Anthony on our side, we now know it's just a matter of time because we are working with the best the industry has to offer. I thank them from the bottom of my heart for their professionalism and I want them to know they've earned a customer for life. They made me a believer and gave me faith that we can do this. If you feel it's your time to buy house or even if you're just entertaining the idea, please do yourself a favor and contact Veterans United and ask for Brandon ** and Anthony **. You'll get the best of best!

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    Sales & MarketingOnline & App

    Reviewed June 3, 2024

    We were blown away by everything and most importantly our home buying team Hank ** and Amanda **. They made everything seamless when I know behind the scenes they were working really hard! Also, the app that we were able to use and sign documents made it so much easier when at work or out of town to handle documents. The process was incredibly smooth and they even thought of our dog! Thank you very much!

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    Staff

    Reviewed June 1, 2024

    As first-time home buyers, we were very fortunate to have worked with such an amazing lending team. Candy and Selina went above and beyond from start to finish, and supported us every step of the way. We look forward to working with such a great team again in the future!

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    Customer ServicePunctuality & SpeedLoan Process

    Reviewed May 30, 2024

    Veterans United worked as a team to get things done as quickly as possible both times I used them for home loans. Best of all, they communicated with me. They called me, texted me when they didn't reach me on the phone, and emailed me. They ensured I never missed anything on my "To Do" list so we could keep the loan process moving. I will use them again and I will recommend them to others.

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    Customer ServiceStaffLoan Process

    Reviewed May 30, 2024

    This is the 3rd time we have turned to Will and his team for our VA home loans. Every time the communication between us and his team was nothing short than superb! His team was always available to answer any and all of our questions with minimal turnaround time. Definitely will be back again as the team feels like our all star team!

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    Rates

    Reviewed May 29, 2024

    I have nothing but the absolute most respect for Nathan **. He has been a life saver. I highly recommend him. As I stated before I will continue to work with Veterans United because of him. He deserves an 11 out of 10 rating. The organization as a whole has made things extremely easy.

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    Customer ServicePunctuality & SpeedLoan Process

    Reviewed May 29, 2024

    Don’t stay away, RUN AWAY from Veterans United as fast as you possibly can. I’ve bought 4 houses as I moved around the U.S. as well as countless refinances of my VA mortgage. While some loan originators have been better than others, I never had as terrible experience as I had with Veterans United. I had never used them before and thought to give them a try. What a mistake!

    After uploading the usual plethora of documentation of income and statements, and a few calls and texts, nothing. They ghosted me. Calls and texts went unanswered for months. I’m guessing they fired the guy that was assigned to my loan. His last cryptic text to me was that he was “between a rock and a hard place.” What the heck does that mean? A problem with my loan? Who knows? He seems to have disappeared off the face of the Earth. Calls, texts, and emails went unanswered.

    After hearing nothing for months and assuming they obviously didn't need my business, I decided to send one more email before moving on to a more competent mortgage lender. Finally, an answer. After a exchanging a few more emails, I’m told they can’t lend me $500k. That’s more than $300k above what I was looking for in a mortgage. Have they got my file mixed up with someone else? Who knows? Competence seems to be in short supply at Veterans United. I sent one more email to them correcting the figure. I shouldn't have bothered. It was obviously way past the time to cut the cord on these bozos.

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    StaffLoan Process

    Reviewed May 24, 2024

    Amazing professionals who stay on top of it! I can’t recommend them more highly!!! My loan experience was smooth, with every step being explained thoroughly and in a timely manner. Veterans United is definitely the best choice in home loans.

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    StaffLoan ProcessTransparencyCommunication

    Reviewed May 24, 2024

    This is the second time that I have used Veterans United to purchase a house, and I cannot say enough nice things! The team I worked with was very responsive, and kept me updated and educated through the entire process. The use of their online portal to digitally sign and upload documents was incredibly convenient, and saved so much time on the entire process. Our attorney at closing was even impressed with how easy they were to work with. If you are looking to use your VA home loan, I cannot recommend Veterans United enough.

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed May 24, 2024

    I recently had the pleasure of working with Veterans United for my home buying journey, and I must say, it was nothing short of exceptional. From start to finish, their professionalism, dedication, and unwavering support truly set them apart as a remarkable entity in the realm of home financing. Right from our initial consultation, I was impressed by the level of expertise and personalized attention provided by the team at Veterans United. As a veteran, I felt a strong sense of camaraderie and understanding throughout the entire process, which made me feel truly valued as a client.

    The communication was impeccable; I was kept informed at every step of the way, and any questions or concerns I had were promptly addressed with clarity and patience. The team's commitment to ensuring a smooth and stress-free experience was evident in every interaction, and I always felt like my best interests were at the forefront of their efforts. Moreover, the efficiency and proficiency displayed by Veterans United were truly remarkable. They navigated the complexities of the home buying process with precision and skill, ensuring that everything progressed seamlessly and on schedule. Their attention to detail and thoroughness instilled a sense of confidence in me, knowing that I was in capable hands.

    In the end, I found my home with the help of Veterans United, and I couldn't be more grateful for their unwavering support and dedication. Thanks to their expertise and genuine care, what could have been a daunting experience turned into a smooth and successful journey towards homeownership. In conclusion, my experience with Veterans United exceeded all expectations, and I wholeheartedly recommend them to any veteran seeking a trusted partner in their home buying endeavors. Thank you, Veterans United, for your outstanding service and for helping me achieve my homeownership goals with such ease and professionalism.

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    CoverageStaffHonesty & Transparency

    Reviewed May 23, 2024

    Celina, Mackenzie, and Team were phenomenal! I have been in the service industry for over 20 years and have high expectations when it comes to customer experience. Celina's team provided the best service we have ever received. Everyone was so professional, polite, respectful, honest, and responsive. Applying for a mortgage today is very different than years ago, and can be extremely stressful. Underwriting can take time, but the process will move along if you follow your team's instructions, get them what's needed timely, and follow their suggestions.

    The VU Team is great at what they do, and they take care of the vets! My husband is a US Army Infantry Vet using his benefit for the first time at age 63 to buy a home for us. He worked very hard to build up his credit and secure good employment. Here we are, in our new home, and so happy. It was a breath of fresh air to be treated like we were the only customer, knowing that we were probably one of many. I highly recommend Celina and her team. They are professionals who provide an exceptional home-buying experience, and we can't thank them enough!

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    Reviewed May 22, 2024

    I selected Veteran United the very first year I attempted to purchase my forever home. While things did not workout the first, nor the second or maybe the third time(I lost count) due to my own inability to met the requirements. No one at Veterans United ever told me to give up, instead I was meet with encouraging words even when my attempts failed. And I gave them plenty of reasons to give up on me. I thank everyone involved in making this final attempt a successful one.

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    Staff

    Reviewed May 21, 2024

    Veterans United made the home buying process a lot less daunting for my wife and I. Having a team of professionals backing us gave us more confidence throughout the process overall. I would and have recommended VU to friends.

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    Reviewed May 21, 2024

    I was skeptical at first. And very nervous and felt overwhelmed. But, sincerely, this team I had, this team that I was paired with they were freaking awesome! They basically did ALL the leg work for me...all I had to do was silly in comparison. I have a home now, and everything is due because of my awesome team! Thank you!!!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 20, 2024

    Andrew, Eli, and the rest of the team made quick and easy work of a normally stressful process. I really appreciate their patience! Despite the hiccups on my end, they replied quickly to my questions over text, email, over the phone, etc. Not a hint of irritation or attitude from them, very polite!

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    Staff

    Reviewed May 17, 2024

    What can I say about someone (Bradley **) who's helped me achieve my dream with my son and give me the freedom we've been looking for and the peace of mind knowing I'm leaving my kids with a beautiful property that will be my legacy to my boys. It's also been my dream to own a ranch style home and now that I'm more up there in age I'm just so thankful that we got the deal done, they never gave up on us no matter how bad it looked, so don't give up, if I can get my dream home, so can you! We did it without any real-estate agents. Saved a ton of money that way! Felt like the entire team at VU was there to help make our dream, reality. Thanks again, everyone we are so happy!

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    Customer ServiceStaffRates

    Reviewed May 17, 2024

    I have now worked with Ryan twice and he exemplifies professionalism. Ryan is a profound representative of Veterans United and I would recommend Ryan, his team, and the Veterans United mortgage company to every Veteran looking to purchase a home. The home buying experience can be vigorous and stressful but this team understands this and keeps you well-informed with every step along the way. Ryan and his team genuinely care about their clients. No matter how stressed I became, how many times I asked the same questions, what day & time I reached out, Ryan was on the ball. This team keeps the best interest of their Veterans, while remaining professional and objective with their actions. My wife and I look forward to working with this team again in the future and we know who to call!

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    Staff

    Reviewed May 16, 2024

    My team was excellent. 10 out of 10. The whole process from reaching out to closing was easy and stress free. We just closed on a 6.4 acre 5000 sq ft home. Perfect for my family. Thank you Veterans United!!

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    Customer ServiceStaffLoan ProcessRates

    Reviewed May 15, 2024

    I recently went through the home loan process with Veterans United, and I couldn't be happier with the experience. From start to finish, their team was professional, responsive, and incredibly helpful. They guided me through every step of the process, ensuring that I understood everything and felt supported along the way. The communication was excellent, and I felt like they truly had my best interests at heart. Thanks to Veterans United, I'm now a proud homeowner and highly recommend their services to anyone in need of a home loan.

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    Reviewed May 15, 2024

    Overall the process was super easy. I really enjoyed Aaron and his crew. Being a first time home buyer they made the process super easy. Before going thru the closing process there were documents that they explained in detail and it made it so much simpler on closing day.

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    Reviewed May 14, 2024

    The entire process was spectacular. After many revisions we finally made the deal happen, and all the thanks goes to my VU team for assisting me along the way. Nathan is an extraordinary person who will take time out of his day to make sure the process is understood and your concerns are heard.

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    Staff

    Reviewed May 9, 2024

    Dan ** and his team were amazing. They kept in contact frequently, they were clear about what they needed and what they could do, they fought for the best terms and explained how to get them, and they worked well with our realtor. We appreciate all their hardworking and recommended anyone to try Veterans United.

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    Staff

    Reviewed May 8, 2024

    As a former servicemember, I was told that many resources would be available with an Honorable Discharge. The support given by Veterans United was outstanding and superior to our previous homebuying experiences. Their devotion to our satisfaction was impeccable; made me feel like I was back on the line and my battle was guarding my back like it was his own life. If we were not already living in our own piece of heaven, we would 100% purchase our next home with Veterans United.

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    Customer ServiceSales & MarketingOnline & AppStaffLoan Process

    Reviewed May 6, 2024

    My wife and I have thoroughly enjoyed the ease of process in dealing with Evan and his team. Veterans United Home Loans took care of everything. The process is quite easy using technology. The app on the phone and document submission/signing is explained and made extremely easy. At closing they arranged a traveling notary public to come to the house for signing of documents. Everything was laid out and we had no surprises! I would recommend them 10 out of 10 times! Thanks Veterans United for your attention to detail!

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    Staff

    Reviewed May 5, 2024

    The team assigned to me did an amazing job and made sure I had everything I needed for every step along the way. They were truly amazing people! I recommend Veterans United to every veteran looking to buy a home!

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    Reviewed May 5, 2024

    Could not have asked for a better experience from the Veterans United team. Moving across several states was not easy, but they went above and beyond in their services. Hope to never to again, but if I do VU is the only way to go.

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    Staff

    Reviewed May 3, 2024

    This is my first home-buying experience. I have heard some horror stories over the years and never thought I would be able to buy a house. This team stood by me through everything including a lazy real estate agent (not mine). They got me through it all! I am extremely happy and excited about my first home!

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    Reviewed May 1, 2024

    This was our third time purchasing a home and the first time with Veterans United. They did all the work for us and made the process so much easier than we could have ever hoped. We will never use another company!

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    BillingLoan Process

    Reviewed May 1, 2024

    Veterans United convinced me to refinance for a lower mortgage payment and instead my loan amount was inflated and my monthly payment increased hundreds of dollars. Trusting veterans united was the worst mistake in my financial history.

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    Online & App

    Reviewed April 28, 2024

    I have nothing but praise for Veterans United, (and specifically with Ben ** and his team). They made this whole process very straightforward and even actually simple. With the integrated and streamlined online options and interactions on their website, which put everything in one place and easily manageable from my computer at any time and continuing to provide my family and I everything I needed to make informed decisions at every stage of the process with no strain or confusion at any point, despite my knowing little to nothing about this beforehand. I had the very real sense of Veterans United working to our benefit above all else, and I intend to continue working with them wherever possible, going forward, and gladly.

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    Punctuality & SpeedStaff

    Reviewed April 25, 2024

    As a first time homebuyer, approaching the process with limited knowledge was very intimidating but everyone on the team made everything easy to understand with step by step instructions, and always answered any questions I had in a timely manner. They also were very patient and accommodating around my schedule which made the process much less stressful than it would have been otherwise.

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    Customer ServiceStaff

    Reviewed April 24, 2024

    If I could give an "11", or even a "22" out of 10 for Mark and Amanda, I would. The level of professionalism, knowledge, friendliness, patience, affability and helpfulness from both of these individuals was amazing, particularly Mark, whom I peppered with literally 100's of questions and many phone calls throughout the process. I NEVER felt anything but completely safe, cared for, and on track with Mark and his team. So glad I ended up with him. I wouldn't just "use Veterans United again".... I'd actually feel wrong and naked and unequipped going with any other company. THAT'S how seamless and satisfying this whole experience with Veterans United was. Thanks! You all rock!

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    Staff

    Reviewed April 23, 2024

    Great experience with Veterans United. Took care of everything I needed from the start. The process was made easier by the team at V.U. And I would have not been able to buy my dream house without the support that was provided by V.U. Thank you for everything.

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    StaffLoan Process

    Reviewed April 19, 2024

    This experience was great. Working with Kyle ** and his team from Veterans United for the last 6 months was stress free, easy going and very helpful. Any questions that I had in regards to the loan, the process and the closing was great. If I had to redo this process again, I would choose this company to work with me. Thank you so much for the assistance and experience.

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    Verified purchase
    Customer ServiceSales & MarketingOnline & AppRates

    Reviewed April 12, 2024

    Knowing that the mortgage process is daunting, VU steps in and does the leg work so you can focus on everything else. The "To-Do" list on the app allows you to answer the necessary questions from anywhere and is a good repository for all important documents. Kenny is the glue that held our team together. His team (Jamey and Kevin) work tirelessly for you and not for the bank. They are on top of things to the point when you see a notification on your phone you know you are one step closer to home ownership. Most importantly they do not push the "up sale" of products. While they have opportunities to lock in your interest rate or to add an ADT security system to your home, it is an option and they do not beat you over the head with it.

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    CoveragePricePunctuality & SpeedStaffLoan ProcessRates

    Reviewed April 11, 2024

    I am so glad I did not throw away the pre-qualified notice I received in the mail from Veterans United home loans. I scanned the letter with my iPhone, spoke with a loan officer, and then less than 5 months later, I purchased and moved into my first home. The process of purchasing my first home through Veterans United was a lot easier and less intimidating than I expected.

    Veterans United provided me with a loan officer, a loan concierge, and several professional real estate agents. I viewed probably 20 different homes, all recently renovated and located in clean, safe neighborhoods that offered a variety on lot sizes. I worked with the loan officer Mark ** and the real estate agent Dana ** until I found the perfect home. The staff at Veterans United were professional and down to earth, which made it easy to ask questions and receive constructive feedback. Veterans United made the process of buying my first home quick and simplified. Veterans United not only helped me purchase my first home, but they also offered moving services, ADT home security, fairly priced home insurance, and internet and cable TV services. Thank you Veterans United for helping me find and purchase my dream home!

    -Samuel **

    United States Army Veteran

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    Reviewed April 8, 2024

    Thank you for always making me and my family feel like a priority. This is the 3rd time I have worked with Veterans United and the 2nd time working with the Colorado Springs branch. I would and do recommend Veterans United to any veteran I know who is looking for a mortgage company.

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    Customer ServiceTechStaffLoan ProcessRatesTransparency

    Reviewed April 3, 2024

    My journey to homeownership was significantly enhanced by the unparalleled support of the home-buying team led by Tyler, the loan officer I had the privilege of working with. From the moment Tyler and his team first reached out, it became clear they were about more than just business; they were about making dreams come true, especially for someone like me, navigating the transition from military to civilian life with all its uncertainties. Their initial approach not only set a tone of professionalism but also a deeply empathetic understanding of the complexities faced by veterans. Tyler and his team recognized that for me, buying a home was not just a transaction—it was about laying down roots and finding stability after years of service.

    This personalized approach was evident in every interaction. Right from the start, Tyler made it clear they were there to support me, easing the transition and helping dispel the fog of uncertainty that clouded my dream of homeownership. Their ability to act swiftly and efficiently, ensuring that every step of the home buying process was handled with the utmost care and attention to detail, stood out immensely. Tyler led his team to always be ahead of the curve, proactive in their approach, and dedicated to making sure that no time was wasted from start to finish.

    Communication was another area where Tyler and his team excelled remarkably. They ensured I was informed and comfortable at every stage, facilitating seamless interactions between all parties involved. This commitment to transparency and constant communication was not only professional but reassuring, making me feel valued and understood. More than just service providers, they became advocates for my best interest, going above and beyond to secure the best deal for me and ensuring that my needs and preferences were always a priority.

    I would especially recommend Tyler and his team to veterans and first-time homebuyers who might find the home-buying process overwhelming. Their expertise, combined with a genuinely supportive approach, makes them an ideal choice for anyone looking to make the dream of homeownership a reality. For anyone stepping into the world of homeownership, especially my fellow veterans, Tyler and his team come highly recommended. Their dedication to making your dream home a reality is nothing short of commendable.

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    Punctuality & SpeedStaffLoan Process

    Reviewed April 2, 2024

    Formidable team, ready to go toe-to-toe with any other lending service to make sure their clients knew why choosing Veterans United was the best choice. Out of all three lenders we were in between, there is no doubt in our minds we would have been lost had we chosen anyone else. This being our first home loan (VA loan) I can't attest for anyone else's experiences but have read plenty of nightmarish stories about the lending process from offer to closing. This was not the case for us. We made sure to put in as much work as possible to ensure the entire VU team had what they needed when they needed it in terms of any requested paperwork. This lead the team to ask us if we wanted to close an entire week early! Would have been a two week close instead of three which is bananas from what we hear. If you have any doubts, don't. Most likely won't be working with another lending service when it comes to refinancing or purchasing another home.

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    Reviewed April 1, 2024

    From start to finish, I received phenomenal service from everyone...let them know everything you are going through. They will assist you in finding your forever home, or second home....vacation home, etc...

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    StaffLoan Process

    Reviewed March 30, 2024

    Veterans United (VU) is a top notch organization. I would highly recommend any veteran in need of a VA loan for a home purchase to make use of VU. They are extremely professional and knowledgeable on the process and make the process smooth as you can ever hope to have. I feel blessed to have the opportunity to work with these awesome people.

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    StaffTransparency

    Reviewed March 29, 2024

    This company does such an amazing job keeping you on track. The updated To-do list in my portal and detailed instructions on what they needed and how to obtain them was amazing. The team reached out constantly to make sure I was taken care of every step of the way making this process feel like a walk in the park compared to some of the horror stories I have heard about purchasing a home.

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    Customer ServiceStaff

    Reviewed March 27, 2024

    Ty did an amazing job supporting our adventure for over a year. Even when we said enough is enough he called and help us walk through frustrations. If not for the personal touch he brought to our home search we would have probably found an alternate lending source. Thanks to Ty and his team for putting up with us and support as we navigated through this process.

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    Customer Service

    Reviewed March 26, 2024

    From the moment I called Veterans United, I felt comfortable working with them. This was my first time buying a home and I had no idea what to expect, but the VU team walked me through the entire process and were always there to answer my questions. They made the entire experience feel easy. They are a great group and I would recommend them to anyone who asks. Thank you Alex, Kate, Kylie, Melissa, and Krystel and everyone at VU!

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed March 26, 2024

    Veterans United provided excellent communication and services. Quick and attentive replies and a very pleasant experience overall. They helped me with terminology and requirements the underwriter needed to push my loan hassle free.

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    Rates

    Reviewed March 24, 2024

    This is the second time I have used Veterans United services and they seem to have veterans' best interests in mind. I recommend this company. They take much of the burden of home buying off of the Veterans.

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    Customer ServiceStaff

    Reviewed March 24, 2024

    Everyone my wife and I have spoken to and that has assisted us on purchasing a home has been very patient, understanding and helpful. We managed to purchase a home while I was on deployment. Being an active duty sailor and being on deployment means it is very difficult to communicate and make choices, especially when going in and out of communication availability. I was fortunate enough to have my wife make choices on my behalf and they were very understanding and informative with us while assisting us through the process. There was not a question left unanswered and I have no doubts. I genuinely believe no one else could have made this happen other than the great people at Veterans United. Everyone on the team has our deepest gratitude. Thank you for going above and beyond! Thank you for your service to those in service!

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    Customer ServiceOnline & AppStaff

    Reviewed March 21, 2024

    Our Veterans United team made our dreams a reality. From Kayla dealing with my frequent/anxious emails to a phone call with Mariah that felt more like a friend's call than a mortgage experience..thank you so so much! Thank you for your appreciation to the veterans community, and for all the guidance in the home buying process. I really appreciated the communications I received from my team - I always knew where I was in the process and it didn't feel as daunting. I would recommend Kayla and Mariah to anyone, I cannot imagine a better team behind you. They event sent my pets treats and toys! It's a small gesture that makes me feel like more than a 'customer'. The organization of the Veterans United website is extremely helpful and makes uploading documents super easy. Just another step of the process that can be stressful, and doesn't have to be!!

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    Staff

    Reviewed March 20, 2024

    Excellent and personable company. Everyone was very helpful and expressed the desire for me as a individual to achieve my goal. I can't say enough about this company. Blake, Lindsey as well as my realtor Tom and Phyllis!! Thank you all;!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 20, 2024

    Being a skeptical person by trade (clinical research), I was impressed with John ** and his team at Veterans United. John guided me step-by-step through the process with expertise, care, rapid communication, and understanding of my work constraints. What stood out to me was the level of service and care he extends to veterans. If you are veteran wanting to own a home, John will take care of you, bring you up to speed, and help you achieve your goal of home ownership.

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    Staff

    Reviewed March 19, 2024

    Veterans United worked magnificently in helping my family secure our first home ever, my team which included Adam executed everything perfectly. Couldn’t have done it without you. Thank you Veterans United.

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    Customer ServiceStaff

    Reviewed March 19, 2024

    This is my second time working with Veterans United and I will definitely use them again in the future. The process is seamless and the customer service is phenomenal. I couldn’t be happier with the team I had this go around.

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    Customer ServiceStaffLoan Process

    Reviewed March 19, 2024

    There are SO many positive things to say about Veterans United! As first time home buyers, they made the entire process from start to finish, incredibly seamless. From working with us to build our credit up where it needed to be, all the way through to closing day and beyond. Excellent customer service and the best part is, they made the process EASY! Whether a new homebuyer or experienced, I would highly recommend working with Veterans United Home Loans for all homebuying needs!

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    Customer ServiceOnline & AppStaffEase of Use

    Reviewed March 16, 2024

    Veterans United made the process of buying a home so easy. Their app was easy to navigate. The people who work with you have such positive attitudes and are so willing to help you with this process to talk to you and walk you through anything you don’t understand and anything you’ve questions about not just from the homebuying process, but also the moving process. They have so many resources. I would definitely recommend this lender for anyone who is a veteran who is looking to buy a home.

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    Punctuality & SpeedStaff

    Reviewed March 16, 2024

    Easy organization to work with. They are completely familiar with veterans and military members benefits and all the crazy language we use in the armed forces. Very quick and efficient work coupled with a very nice personal experience. I will certainly use Veterans United! Great job to the entire team that helped us throughout the home buying journey.

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    Customer ServiceCoveragePriceRates

    Reviewed March 14, 2024

    Got preapproved (for more than they should have in retrospect). Paid earnest money and jumped through all the hoops. They started having issues with the underwriting, but still went ahead with the $725 appraisal. The business day after the appraisal, they denied the financing. Throughout the entire process communication was awful, unless they needed something.

    Afterwards they told me they could do a house for lesser amount, but they never bothered to reach out again to ask if I wanted to move forward. BUT, notwithstanding flushing $725 down the toilet, this turned out to be a blessing as I went with lender recommended by builder and wow, what a difference. No more 11k closing costs (unlike Veterans United) and no appraisal fee (unlike Veteran's United)... So if you like high fees and being just another veteran number - the Veteran's United. Otherwise do some research at the BBB and not these sites with AI generated, fake, 100% 5 star ratings. Also, google top VA lenders... Chances are that Veteran's United is not listed.

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    Sales & MarketingPunctuality & SpeedOnline & AppStaff

    Reviewed March 6, 2024

    The team was fantastic and the app was smooth and easy. Whole experience was fantastic. The team was friendly and thorough and helpful. Our agent was wonderful and prompt and very personable. Would recommend them to anyone. They were awesome.

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    Staff

    Reviewed March 6, 2024

    My team at Veterans United was great! They went above and beyond in helping us with an IRRL. Even though there were some unexpected hiccups, my team made sure that we were able to close. 10 put of 10 I would recommend.

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    StaffLoan Process

    Reviewed March 5, 2024

    I never thought getting a new loan would be this easy! The team helped get through it without as much as a hiccup!!! I would recommend this team and the Veterans United Home Loans services to everyone. Thank you from the bottom of my heart!

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    Punctuality & Speed

    Reviewed March 5, 2024

    This was my first time even looking to buy a home and was stressed every step I had to take. The company and my team quickly fixed and assured me at every stage and everything went so smoothly. I was always expecting that something would happen but everything that did happen was in my favor. I don’t know if buying a home is supposed to be hard or stressful but they made this experience so simple and fast. Prequalified to closing took less than a month. Thank you so much.

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    Customer Service

    Reviewed March 5, 2024

    VU was the best!! They took the guesswork out the process. Easy instructions on to do lists and timely follow-up. I highly recommend Veterans United for your home buying needs. You won't be disappointed.

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    Sales & Marketing

    Reviewed March 5, 2024

    I seen the commercials and Facebook ads for Veterans United and went to them along with 2 other mortgage companies. Veterans United got me my highest preapproval and the process was as smooth as can be.

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    StaffLoan Process

    Reviewed March 5, 2024

    The most amazing experience from start to finish. Jeff ** was my loan officer and if I can give him an award everyday for the amazing work he does I would. Any veteran looking at home loans and a process from start to finish use Veterans United Home Loans because they are nothing short of amazing.

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    Staff

    Reviewed March 4, 2024

    I was referred by my niece who also use them. I referred my daughter who's going to be using them. I read the reviews before I started my process and it was exceptional. The professionalism. The thoroughness of them all. The smoothness from beginning to end was wonderful from the agent all the way down to the title company. It was a wonderful and great experience. I will absolutely recommend Veterans United for all veterans looking for a home.

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    Reviewed March 1, 2024

    If you are a veteran and considering purchasing a home, Veterans United is a cut above the rest. David ** and his team are truly passionate about getting the best for the Veteran. 10 out of 10. We do recommend!!

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    Staff

    Reviewed Feb. 29, 2024

    Sam and Bryan and the rest of the team were amazing to work with. They are very professional diligent understanding and very easy to work with. They made the mortgage process so easy to get through. I would highly recommend them to anybody looking for a mortgage.

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    Staff

    Reviewed Feb. 27, 2024

    It has been a pleasure working with Trey and the team. We felt our concerns.. the future with our new home mattered. And we had many questions and concerns! Never felt unimportant with any of our questions. Thank you everyone. :)

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    PriceStaffRates

    Reviewed Feb. 27, 2024

    Excellent team! Very happy with the experience. Walked me through the entire process. Very attentive. Any issues they immediately contacted me. Worked on getting me a great rate with the lowest closing cost.

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    Customer ServiceStaffEase of UseLoan ProcessRates

    Reviewed Feb. 27, 2024

    Rating: ⭐️⭐️⭐️⭐️⭐️. I recently had the pleasure of working with Veterans United as my lender, and I cannot say enough positive things about my experience. From start to finish, they exceeded all my expectations and provided top-notch service. Veterans United demonstrated a deep understanding and appreciation for the unique needs of veterans. Their team was extremely knowledgeable about the VA loan process and went above and beyond to ensure I had all the information and resources I needed to make informed decisions. The communication throughout the entire process was outstanding. I never felt left in the dark or unsure of what was happening. The loan officer assigned to me was responsive, friendly, and always available to answer my questions. They guided me through each step, making the entire process smooth and stress-free.

    What impressed me the most was their dedication to finding the best loan options for my specific situation. They took the time to thoroughly assess my financial goals and worked diligently to secure a loan with the most favorable terms. Their commitment to providing personalized solutions truly sets them apart from other lenders. Additionally, Veterans United's online platform was easy to navigate and provided a convenient way to upload documents and track the progress of my loan application. It saved me a lot of time and streamlined the entire process. Overall, I highly recommend Veterans United to any veteran in need of a lender. Their expertise, exceptional customer service, and genuine care for veterans make them the ideal choice. I am grateful to have had the opportunity to work with them and will undoubtedly turn to them for any future lending needs.

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    Veterans United Home Loans Company Information

    Company Name:
    Veterans United
    Website:
    www.veteransunited.com