Veterans United Home Loans Reviews

The reason we chose Veterans United initially was due to Darci **'s impeccable customer service, follow-up and the overwhelming number of VU positive reviews. From that point forward our team consisting of Ben **, Senior Loan Officer and Kat **, Transaction Coordinator immediately reached out to us to answer any questions. Our situation was that our apartment lease was ending in mid-April and our closing would require precise timing three months out. During the initial process I was dredging the paper process but to my surprise the cloud based technology website was outstanding. I simply uploaded the documents required in the To Do List; and then saw when those items were completed on VU end.

Nick was very helpful in getting us what we needed to get our home in Las Vegas Nevada. He walked us through each and every step to achieve our loan. I would recommend him to anybody for a home loan anywhere.

Excellent service dealing with a troublesome builder. Always kept us informed of the status and documentation that was needed. Although at times it seemed like some of the documentation requests were duplicated. I enjoyed working with Eric ** and Andy **. I was also able to save over $460 annually with the contact I received from Andy for homeowners insurance. That goes above and beyond just getting me a great mortgage.

I had so many concerns that I would not be able to get a loan being a single parent and having some debt, but Veterans United made everything seem so easy. Chris was amazing and was available to answer any question day or night!

Veteran's United Home Loans took the time and had the patience to be persistent enough to get me follow thru on the loan application. I was skeptical at first after having been told by another company that I couldn't qualify for a VA loan since a good portion of my available were already used. They got my VA loan approved quickly and the process was painless. Awesome company to deal with.

Easy, fast, reliable and amazing. Veterans United puts the Veteran and his/her families needs above all else. They make you feel like you are their family. The process was the easiest thing we have ever done.

Working with Veterans United was fantastic! It was easy submitting everything online and our loan officer and his team were great to work with. They answered any question we had quickly and expertly. The application, approval, and closing process went quickly and smoothly.

As a veteran and licensed real estate agent I can honestly say Veterans United and loan specialist Doug ** are at the very top of their business. Second loan I’ve done with them and extremely impressed with how they handled my loans from start to finish. I feel comfortable recommending them to anyone.

Veterans United was understanding and the steps on the site can explain what you need. May be frustrating to deal with the process but the app made it easier and the representatives helped a lot in this instance. I would not have been able to get by without them assisting me. Top notch individuals! Would recommend without a doubt!

Wonderful experience and lovely staff who are with you 100% of the way. The staff went above and beyond what we expected. The help connect us with realtors and homeowners insurance. They are the complete package. If you want good service and you are a Veteran, look them up. This would save you time and money. They are the Best!

Jenna ** along with Veterans United did an amazing job. They made it so simple to stay on track during our qualification process. We never had to wait but a few minutes for a response to the many questions we had along the way, and most of the time our calls were answered directly by Jenna. She made our first home buying experience so much less stressful than I had anticipated. She made sure everything was in order before moving forward to ensure we wouldn’t have any unreasonable expectations. Once everything was complete we were amazed at how little our upfront costs were as well as the future services we will receive just by being a part of Veterans United. Jenna as well as our realtor Adrienne and our entire loan team at Veterans United come highly recommend by me and my family. We could not be happier with our experience.

Veterans United made the mortgage process smooth and seamless. They are top notch in their service and knowledge. Any veteran that doesn't use Veterans United for their mortgage process is missing the boat!

Working with VU was a truly positive experience. Nothing can make getting a home loan fun but VUs system at least makes it responsive. My loan team of Shane ** and Alan ** were great and went above and beyond to help us find our new dream house. Even when we hit snags with the seller they stayed focused and made it to closing on time.

Veterans United is absolutely the best Home Loan Specialists. I would Highly recommend them to whomever has served in the Military to help you with a Forever Home. Their Home Loan Specialists are extremely knowledgeable and can help and answer any questions you may have.

This company was very thorough, understanding and incredibly helpful for this first time home buyer. I cannot believe how easy the process was and how stress-free Billy and his team made the entire experience. If you're looking for a company that cares for their customers, this is the one! Definitely will be recommending them to my friends and co-workers.

I'm not one for hyperbole but my loan team was flat out outstanding and made the process incredible easy for me. One of the reasons I chose VU was because of the great feedback I had heard in regards to customer service and understanding of the needs of military home buyers. Jonathan and his team did not disappoint in that regard. They were extremely professional, helpful and proactive throughout the home buying process and really made the process flow very smoothly and efficiently. I would unequivocally recommend VU to any and all military homebuyers.

Veterans United Home Loans was recommended and they were honest, efficient, helpful, supportive and very pleasant. We were keep up on everything even up to the closing day. Andy and Holly were very dependable and made the process very simple and things went so smooth. We will use United Veterans again when needed. We will always recommend that group to everyone knowing that they will be treated with respect and the VA loan will be a smooth process and fast.

I never expected to work with such fantastic people during what would usually be a very stressful process. I cannot express how much me and my family appreciate how wonderfully we were treated during our home buying venture. Thank you Mason, Nathan, and Veterans United!

They acted as if this was their first loan. Wasted three and one half months of my time. My loan was VA. And a very simple one. Refinance with plenty of equity and over 800 credit score. After 3.5 months of duplications, loss paperwork, they wanted me to start over because my information was too old. Before you consider these people you might want to google their legal problems with the states of New York and California. I closed with another company in 36 days.

My loan team made home buying easy. They communicated from start to finish. When my team asked for documentation, I never felt rushed. They gave me ample time to gather the necessary information. I look forward to working with them in the future.

You can not go wrong with Veterans United, dont believe us? Ms. kaylee ** with Veterans United made the impossible possible. Thanks to her and her team for a quick 30 day clear to close home loan execution. The results? My wife and I now own our first home.

The overall home buying process was above and beyond what I was expecting. Being Active Military and unable to sit down with a person and see a house in person made the beginning process scary. The Veterans United Team immediately put my fears to rest and walked me through the process step by step. I can proudly say I am now a Homeowner!

I had the distinct pleasure and honor of working with my Loan Officer Eric **, and my Transaction Coordinator, Desi **. From the initial contact and loan application, all the way through closing, I felt I was on a high speed, fast track, ultra efficient, path to home ownership. As a matter of fact, had it not been for a third party provided document that had a typo that needed to be redone and resubmitted, start to close would have been accomplished in 17 days. Nonetheless, my team was able to, I was told, tie the record for quickest successful completion just over 20 days. I was blown away with the professionalism, efficiency, determination, and process knowledge of both Eric and Desi.

I am 30 weeks pregnant, did a 5 day road trip that ended late the night before closing day, had the flu for 2 weeks, and this was our third attempt to buy a house - and I STILL thought this whole process was awesome and easy and stress-free. I credit all of this to Angie and her staff, and the way Veterans United is set up online. As well as how most everything is uploaded for the preapproval process. I don't have anything to compare this experience to, but based on everything I've heard about how long, drawn out, and stressful buying a house is - we did not experience that with VU. Thank you!

They are extremely Great to work with and they will help you every step of the way. I really appreciate them for helping make our dreams come true. I couldn't have asked for better help than Matt and Dena.

I ran into a roadblock trying to purchase a home thru another lender. I turned to Veterans United for help. They immediately stepped in, in approximately 2 to 3 weeks I was closing on my home. Thanks to Veterans United. I was able to acquire my dream home with no problem. Relief. Thanks again to Veterans United, they truly look out for the veterans. God bless America and Veterans United.

I would not recommend VU to anyone. I was just another number to them. My process was contingent on the sale of another home. When my process took longer than normal, I was pushed aside and made to feel like a nuisance. I was told they would work on interest rates to compete with other quotes. That was a lie. Kept being told, "Not to worry about it, we are working on it." "Oh that rate is from the pre approval. It will adjust at the end." I had 4 closing cost changes in 7 days prior to closing. They said it was due to other groups (title company, homeowners insurance, etc).

I started trying to get qualified for a VA Loan and I wasn't quite there yet, but I was still assigned an agent to help me get things on track and give me good advice to get my scores where they needed to be. It took approximately 90 days. Once the scores were in place I was Pre-Approved for my home loan with the price point I was seeking. My loan office, Jonathan ** and his team made the process seem effortless. The website is user friendly, it's also mobile friendly. I was able to follow along and understand the process. The attention to detail on the documents was awesome. My team was accessible and I never once had to worry about where I was in the process. I would definitely recommend this company. I closed within 45 days on today, 2/1/2019. I couldn't be any happier.

Think twice before using Veterans United home loans. We originally had a buyer who was pre-approved with them. After 21 days 12/18 they realized they didn't get VOE (originally close date 12/24) so they asked for an extension for 12/31 with a guarantee of close for them to come back on 12/28 to decline the buyer (after the buyer signed off all contingency) a week prior. What lender puts the buyer and seller through all this 2 days before we're suppose to close escrow! Luckily we're working things out with another lender who believes everything should work.

I did NOT buy a home with Veterans United Home loans. I was in the process of buying one and to their credit, it was going smoothly. They have a very user friendly portal in which you can upload required documentation, bank statements, w2s etc. I was under contract on a home and then Hurricane Michael happened. The home I was weeks away from closing on was completely destroyed. We were able to get out of the contract, but certain inspections/appraisals had already been done. We no longer had interest in buying a re-sale home and decided to not go with Veterans United anymore. They still charged us a full $450 for an appraisal on a home which was no longer standing!

I filled out a questionnaire regarding VA benefits on a Facebook advert... Have my name, tel number and email address. Receive a call from someone named David, I asked David how can I find out what Veterans Benefits that I have available to me. He asked for my name, address, telephone, email, Social Security Number and employee. Which I gave to him to look up my Military Record... Not once did he divulge that he was NOT with the Veterans Administration.

I closed on my house today no thanks to Veterans United. These folks sent me through 3 different loan Officers and 2 Hard Inquiries on my credit report on a 4 month period which significantly dropped my score. I started this roller coaster ride w/ Loan Officer Daniel in August. He went over my information and relayed me to the Lighthouse Program to help me get my credit up to 620, the program itself was helpful and straightforward when it comes to a plan of action. I followed the program and got my credit score pass the 620 mark in 2 months, I was cleared in mid-October and figured I'm back on track. I waited a week to hear anything. I sent Daniel a couple of emails with no response.

I am telling you from personal experience, even though I have extensive VA Benefit training, this company is unethical and wants to take advantage and charge enormous fees! They will put a bad mark on your credit score and do not abide by the protections your VA Guaranteed Loan is supposed to provide to you! You worked too hard to be taken advantage of!

I received a preapproval letter and told that I was all set to find a home. After months of searching for a home, and paid for an inspection, the loan officer informed me that I need to show proof of bill paying. I was not informed that I needed to show checking account withdrawals for these payments. I have paperless accounts or use the option of paying at my local grocery store; therefore I could not show proof and for all of the payments. My landlord sent them a letter verifying that I am in good standing and amount paid as did the utility company. They claimed that was unacceptable and did not grant me the loan. I was mortified to have involved the realtor, the seller of the home and not to mention the time spent searching for a home, as well as the $374.00 that I am now at loss.

Veterans United showed me how to improve my credit score. I got my ducks in a row before getting the preapproval. The financing through the closing was actually easier than the move itself. I am not the most trusting person and this was our first house purchase. I've got to say I was impressed with how they handled the process.

They keep interest lower than standard loans. I like the application process and how easy it is and how quickly our issues are resolved. I love the no downpayment required and no PMI as well. It was transparent and open from the beginning. I loved the broker we worked with and don't regret anything. We asked a hundred questions and they always responded within a few minutes to our email or phone call.

This is a really reliable and trustworthy company to work with. I like them a lot. They are always very friendly and helpful. They take care of their veterans and work with you to give you the lowest rate possible and help you make your dreams come true of owning a home. I highly recommend Veterans United.

Veterans United worked with us to improve our credit. After our credit was increased to the needed level, we then moved forward with buying our home. Veterans United worked with us at each step. I was very pleased with their service. The customer service was outstanding. My wife and I had many, many questions and each person we talked to was eager to help us. We never had the impression that we were a burden or that they were not there to help us in any way they could. Our home buying experience was simply a pleasure. I would absolutely recommend Veterans United to anyone looking for a VA home loan.

Veterans United makes me feel like a supported member of the military with VU. They have treated me with kindness and recognition. Belonging to Veterans United makes me feel like my career means a great deal to the nation I help protect. Their customer support is remarkable. They have a great amount of patience and respect for those who use their service. I appreciate this the most when I have questions about their services or problems. They make me feel wanted. The process to get a home loan was somewhat simple, with very few problems. Although they could offer more services than they do, but that isn't much of a problem.

They have great customer service and called back very frequently to be sure my intent was genuine in addition to the additional screening and the added research. They were kind and forgiving, always there for me. Made me feel comfortable in the pursuit of the loan even though I had fear of not closing. Wished they closed sooner as they took longer than expected to close the loan. I had to wait and was not expecting the added delay. But all in all, I feel they were great.

I didn't think I would like the experience overall but it was not a pain. It was a little hectic but ok. They were quick and reliable. Some of the workers really cared. They treated me like a person and was fast.

They worked hard and did a great job. We got the best rates and I liked the streamlined process of the event. They helped me in any and every way. I love the people that work there and everything they represent. When people treat you good and show you that you care, you love the service even more. The wait time is kind of long on some things though. And being in the service and traveling around a lot didn't make the process even easier. We need to improve that aspect of the situation.

Everything is great. When I called they response quickly and help me to go thru the process on the phone. They have many options that I wanted to pick and I was happy about it. I'm grateful. They also offered free program or discounted with free care with medication discounted. They send me discounted ex card and insurance card in the email. I appreciate the calls too. The person was also friendly but they take too long to send me the paperwork and I disliked when they asked too much questions or asked question repeating. But it was good experience. They helped me thru the process.

Nothing but great to work with. They worked hard to approve my loan and made it as easy as they could make it. They also put me in contact with a realtor in the area where I was moving.