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Veterans United Home Loans Reviews

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About Veterans United Home Loans

Veterans United Home Loans (NMLS #1907) is a mortgage lender headquartered in Columbia, Missouri. It specializes in U.S. Department of Veterans Affairs (VA) loans for home purchases and refinances. Veterans United services loans in all 50 states and offers online support for customers who don’t live near a physical branch.

Pros
  • Specializes in VA loan programs
  • Purchase and refinance options
  • Available nationwide
Cons
  • Only has 24 branches across 17 states
  • Website is difficult to navigate

Veterans United Home Loans Reviews

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    Page 12 Reviews 1835 - 2035
    StaffLoan Process

    Reviewed July 12, 2021

    They made the process so easy. Last time I did this with another company and it was so stressful! Chris and his team made it much better and the gifts were amazing and caught us off guard because we were not expecting anything. Definitely the best company out there for veterans and active military for our home loan needs!

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    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed July 10, 2021

    The entire process was simplified, quick and easy. When working with the loan team I felt that they had my best interest in mind. They were very helpful and ensured I got the best rate for my loan. I highly recommend Veteran's United to any veteran looking for a home.

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    Punctuality & SpeedStaff

    Reviewed July 10, 2021

    I'm so glad I went with Veterans United. They turned an intimidating experience into an awesome one. They helped make the process very easy for me. They checked in often and were quick to answer any questions I had.

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    Customer ServiceStaffHonesty & Transparency

    Reviewed July 10, 2021

    Veterans United so many positive things I can say, my team was so great; they answered my questions, responded in a timely manner and never left me stranded or wondering what is next. Everything closed sooner than expected. My house is amazing, my real estate was recommended from veterans united. She stepped up, I was moving from a different state so she was very honest and found me this home before it was on the market (last deal fell though). Everything was easy; the people amazing and never been happier. I am so excited to start the next chapter of my life.

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    Punctuality & SpeedStaff

    Reviewed July 9, 2021

    Veterans United were a great team to work with. I must mention Julie ** who was instrumental in getting this done. She ensured and double checked I had all the requested documents ready and she really kept me up to speed with every thing. My whole experience was outstanding. Big thank you to the entire Veterans United team.

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    Punctuality & SpeedOnline & AppStaffLoan Process

    Reviewed July 9, 2021

    Veterans united makes the home buying process extremely easy. They found us a reputable realtor that was very helpful, their website is fast to learn and makes each to-do understandable, and the loan team assigned is responsive, helpful, and knowledgeable.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 9, 2021

    The process was smooth and easy. The agents were intelligent and efficient. If I had a question, the agent answered in a timely manner. Paperwork was emailed and processed quickly. My house was found and there wasn't a lot of downtime between start and finish.

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    Reviewed July 8, 2021

    They made the experience a good one and an educational one. I had plenty of questions since this was my first home purchase. The whole team was easy to reach and talk to. 10 out of 10. I would recommend them to any Vet.

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    Customer ServiceStaff

    Reviewed July 8, 2021

    Great team! They made the process of buying a home easy. All team members exercised excellent communication throughout and were available whenever we had questions. Definitely recommend when buying a home!

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    StaffRates

    Reviewed July 6, 2021

    I am a real estate professional (and Veteran) that specializes in helping Veterans and their families with the home purchase process. I have NEVER had a Veterans United transaction close on time. Deadlines do not exist to these people. Disorganized. Rates aren't great either. There is no way all of their 5 star reviews are legit.

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    Customer ServiceStaff

    Reviewed July 3, 2021

    Having no experience in home buying Veterans United assisted me greatly as it gave me tons of options and I felt I had a lot of help from the beginning to the end. They even had a checklist that I could refer back to when I was confused or I could call their office and receive help easily.

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    Customer ServiceOnline & AppStaffLoan Process

    Reviewed July 2, 2021

    As a first time veteran homebuyer, VU made the whole process easy from the initial online form all the way to closing. The To-do lists at each stage are straightforward and tell you exactly what you need to upload to the secure portal and the text messaging system to your loan specialist's team makes accessibility simple with typically same-day to 24 hour response times. They were even able to work-around me deploying in the middle of undersigning and find solutions to smooth out any issues that came up.

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    Staff

    Reviewed July 2, 2021

    I couldn’t provide a stronger recommendation than Veterans United and Jeff’s team if you’re navigating the VA process. They made it super easy and helped us get into our dream home. No one is supporting us this well in the home buying world.

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    CoverageLoan Process

    Reviewed July 2, 2021

    Veterans United doesn't just process loans, they assist you in every way through the entire process. The entire team that works with you is a very experienced expert in their part of the process. They answer any question you come up with. Mostly you have very few questions because they cover everything before hand. Would never consider doing a mortgage without them on my side.

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    Customer ServiceContract & TermsCoverageTechPunctuality & SpeedStaffEase of UseLoan ProcessTransparency

    Reviewed July 1, 2021

    Original we started with Veterans United Home Loans (VU) in North Carolina looking for a potential new home in Florida in 2020. Taylor ** with VU assisted us from day one. We had a change in plans, we decided to move instead to Virginia due to a job offer back in November. Once we decided this Taylor immediately connected us with a Veterans United Realtor (Jason **) and Loan Officer (Aaron **) in the Virginia and surrounding D.C. areas in late 2020 and eventually into 2021.

    First time meeting Jason via virtual video due to COVID restrictions. Right off the bat, Jason was very professional, upbeat, very knowledgeable and walked us through the whole home buying process. We received multiple home listings and after a while, roughly several months we decided on 5 homes to look at in person. Mind you we were commuting back and forth from North Carolina to Virginia for work.

    We set up the meet and greet with Jason, at the first new custom built home we wanted to look at first. When we came up to meet Jason for the first time we drove right by the new construction home and Jason as well. Jason immediately called and said, “Is that you in the Subaru SUV?” We said, Yes and he said, “You just passed me and the new house.” We started to laugh and we thought this couldn’t be the house because it was a framed house covered with the barrier protection plastic. Plus, the photo of the new listing was showing a home already built, not the case. Now that we think about it, this home was gift wrapped for us, we just didn’t know it at the time.

    Long story short we parked the vehicles at the bottom of the driveway, because it wasn’t set up for ordinary vehicles just yet. The home was only accessible by the garage and basement doors. The entire house was only framed, no walls, no HVAC, no utilities, nothing just a hollow home. This new custom built home had a lot of potential and we even meet with the builder MMC Contracting LLC Donnie **; and his Realtor Scott **. Donnie mentioned the home was originally being built for his daughter however, they decided to build another home on one of his properties and decided to list this home.

    We then went to four other homes in the area and none of the homes came close to this one. We decided on making an offer on the new custom home construction. Jason made the arrangements and we have owned many homes in the past and this would be our first custom built home. The builder accepted our offer and from that point until we closed on our home June 28th Jason and his Team, Aaron and his Team and the Title Company made our dreams come true.

    The VU website was very user friendly and made it easy to follow along with the process of purchasing our home. We enjoyed the videos on how to, what to expect, next process and the things to do. Thank you for making this a wonderful experience, professionalism and keeping us up to date and continuously answering all our questions throughout the process. We would recommend Veterans United Home Loans to anyone. Thank you for helping us find our forever home.

    Once again we would like to extend our gratitude, appreciation and humbling experience and a thank you to Veterans United, Shepherd Homes Group, Allied Title & Escrow, MMC Contracting LLC to Jason **, Aaron **, Donnie **, Scott **, Tegan **, Rita **, Sharon **, Andie **, Jen **, Maneja **, Taylor **, Amelia **, Brian **, Aldo **, Shelby ** and to anyone else we might have forgotten. Thank you for our Spectacular new custom built home. Domingo & Spring

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    Reviewed July 1, 2021

    My Team at Veterans United made the whole process easy. They did all the work for me and kept me informed the whole time. They were always available for questions and would find the answers if they weren't immediately available.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed July 1, 2021

    My husband and I found Veterans United very early in our search for a home. Not only did they provide the loan, they got us a phenomenal real estate agent. They set you up with a team. Never waited for a callback. The whole process was simple and blissful.

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    Customer ServiceStaffLoan Process

    Reviewed June 30, 2021

    The availability of our loan officer, Johnny ** was above and beyond our expectations. If he was busy, he would definitely call back as soon as he could. He is very knowledgeable. Veterans United made buying our first home a great experience. I would recommend them to whoever wanted to purchase a home.

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    Staff

    Reviewed June 30, 2021

    This is my first home buying experience. Veterans United made the process easy to understand. I received step by step instructions and a team that worked with me every step of the way. I could not have bought a home without Veterans United.

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    Staff

    Reviewed June 30, 2021

    Was happy with our overall experience. We had some different circumstances that made the VA approval process take longer. Veterans United was able to get everything done and taken care of. So thankful for their team and help.

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed June 29, 2021

    Brian, Chris and the rest of the team were amazing. They handled everything fast and corresponding effectively with the communication. Would recommend this team to anyone interested in purchasing a house.

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    Staff

    Reviewed June 26, 2021

    If you are thinking about buying a home as a veteran, Asli and her team will be the best decision you can make for home buyers. They spend the time and understand each veterans needs and circumstances.

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    StaffTransparencyCommunication

    Reviewed June 26, 2021

    Veterans United has been the best company to work with. They kept me updated on every step. I am now in my home and I feel so very blessed to have worked such such an amazing company/team. Thank you Jared ** and team. You guys are amazing!

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    StaffLoan Process

    Reviewed June 26, 2021

    If you’re on the fence, do it. We just got our home and love it. Veterans United made the process a lot simpler and more manageable. Their online to-do list system and responsive loan team helped put us at ease during what usually would be a stressful time.

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    Loan Process

    Reviewed June 25, 2021

    Devon and his team at Veterans United is a group of solid rock stars!! Despite several hiccups, and continuing Covid restrictions, they were able to put our loan through in record time and get our family into the home of our dreams!!! A HUGE thank you to Devon, Cole, and Lauren for all their hard work through this crazy process!!

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    Punctuality & SpeedStaff

    Reviewed June 25, 2021

    Excellent and super fast service! They really care! They helped on every front! Made the whole process less stressful! It was so easy! Thank you Veterans United! Joel ** and Rachael was excellent! Thanks.

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    Reviewed June 25, 2021

    We have bought a few homes over the years as well as numerous refinances; working with Tyler and Veteran's United has been the best experience ever. We've had the privilege of working with Tyler twice. I recommend him and his team to every veteran friend and family member.

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    Online & AppStaff

    Reviewed June 24, 2021

    Veterans United is professional, experienced and looking out for Veterans looking to buy a home. They really put in the hard work to make you more educated on buying a home, completing all documents needed to close and walking you through step by step processes to instill confidence. The process was easy using their website and the team they provide you with are outstanding! I would highly recommend them to anyone buying a home especially Military and Veterans.

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    Customer ServiceStaffLoan Process

    Reviewed June 22, 2021

    Great customer service from pre-approval to close. The concierge service was an added benefit that matched us with an amazing realtor. I’d highly recommend Veterans United Home Loans for veterans looking to purchase a home.

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    Punctuality & SpeedStaff

    Reviewed June 22, 2021

    Celina was very knowledgeable about the whole process and never misinformed me. The whole process was simple and streamline. She was prompt with all paperwork, very professional and most of all helpful.

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    StaffLoan Process

    Reviewed June 21, 2021

    We would definitely recommend Veterans United to every Veteran and their family. They help you every step to complete the journey to get your new home. Madison our loan officer was terrific. Veterans United makes dreams come true.

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    Loan Process

    Reviewed June 19, 2021

    The process with Veterans united was a great experience. My loan team was able to answer any questions I had for them. Also, gave me a lot of information about everything that needed to be done so I could get the loan. They also did what they needed to do and informed me on it for me to be able to secure my loan and buy the house I wanted to buy.

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    Staff

    Reviewed June 19, 2021

    They made the process of buying a home personal and less stressful. Very knowledgeable and thorough about what they provide. I highly recommend them to any Veterans for a great experience buying a home. Would like to thank all the team.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed June 17, 2021

    If you're active duty or veteran, I would highly recommend seeking out the elevated customer service experience that Veterans United provides throughout the entire home buying process. There's a dedicated loan team, realtor, and even supplemental support in between for helping with a major move. From start to finish, the process was smooth, quick, and painless. Definitely would use their services again, when needed.

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    Reviewed June 17, 2021

    Veterans United only hire the best people to support our Veterans! I recently used this team and I was impressed with the knowledge and responsiveness everyone provided throughout the process. Thank you Veterans United!

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    Honesty & Transparency

    Reviewed June 16, 2021

    I was on the fence for many years because of my first experience with buying a home. Veterans United put all those worries to rest. This process was smooth and honestly I couldn't have asked for a better experience.

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    Customer ServiceStaff

    Reviewed June 15, 2021

    Outstanding customer service! Joe and the team did an excellent job keeping the ball rolling and answering any of the questions we had in a timely manner. I would highly recommend this team to anyone looking to purchase a home.

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    StaffRatesTransparency

    Reviewed June 15, 2021

    I cannot recommend Veterans United highly enough. There was always complete transparency, their rates were exceptional, and the quality of customer care was second to none. Having dealt with other lenders prior to finding Veterans United, I can state unequivocally that dealing with them felt like I had discovered the gold standard of what home buying should be. I only wish I had found them in the beginning, instead of refinancing.

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    Contract & TermsStaffLoan Process

    Reviewed June 12, 2021

    Veterans United Home Loans is our family! We have been with Veterans United since about 2003. They are professionals to the n-th degree! We could never see ourselves doing business with anyone else! We highly recommend that any veteran whether purchasing or refinancing their first or even their 4th home to go with them. Satisfaction guaranteed!

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    Customer ServiceSales & MarketingStaffLoan ProcessRatesTransparency

    Reviewed June 12, 2021

    An incredibly knowledgeable team who understands the unique and challenging circumstances helping Veterans coming from tough, traumatic backgrounds in theater! Consistently respond in a timely, professional manner with valuable information. Genuinely transparent and don't operate in a "used car sales" manner like some would expect a Loan group to communicate. Very relatable and pleasant to work with. Great rates and fair market loan terms offered. As an Army veteran of OND, I feel secure in this major investment under the guidance of Chris & Brandon to finally achieve the American dream! In a very difficult market for all buyers, Chris & Brandon made the process feel very normal. They were surprisingly patient with my wife & I every step of the journey. Highly Recommend A+++.

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    StaffEase of Use

    Reviewed June 11, 2021

    I highly recommend Veterans United. It was an absolute pleasure working with everyone. They made me feel important and comfortable during the entire process. Buying a home is a nerve wracking process and Veterans United took away my anxiety about it. The whole team that was assigned to me was very professional and kind. The website portal was also extremely user friendly and clear. I never felt confused on anything.

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    Punctuality & SpeedStaff

    Reviewed June 10, 2021

    I would highly recommend Veterans United to anyone. We were first-time home buyers, and Seth ** and his team were absolutely amazing. The process went smoothly, and we got answers to all of our questions very quickly.

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    Customer ServiceHonesty & Transparency

    Reviewed June 8, 2021

    If you're on the fence of whether or not to pull the trigger with Veterans United, I can honestly tell you nobody offers a better value and knowledge base of today's home market. There is quality and thoughtfulness expressed every step of the way. Let Veterans United be your cheerleaders, coach, and chairman while you focus on making calls as the Quarterback.

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    StaffLoan ProcessRatesTransparency

    Reviewed May 28, 2021

    We had a fantastic experience with Veterans United Home Loans! As first time home buyers we did not know anything about the process or about VA Loans. After checking loan rates with several other major companies, we found that Veterans United offered the lowest rate and the best service. Our loan specialist, Doug **, was fantastic and provided clear explanations every step of the way. We had a challenging situation with our home closing due to an issue with the seller and Doug was able to help us close as soon as possible and provided us with clear information regarding our options. The entire Veterans Home United Team was professional and easy to work with. We definitely recommend Veterans Home United for anyone looking to buy a home!

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    StaffLoan ProcessCommunication

    Reviewed May 28, 2021

    I was looking to purchase a house and my mother-in-law reminded me that as the widow of a veteran, I might be able to qualify for a VA loan. I researched several companies before deciding to reach out to Veterans United and I still say that that was one of the wisest decisions I ever made. Based on the experiences I've had with other businesses, I was already resigned to fight against the erroneous stigma that #1 a woman alone equates to low-hanging fruit and #2 lost 50 IQ points when her husband passed. Add to that, I was a first time home buyer so I was prepared for just darned near anything.

    Oh was I ever proven wrong! They treated me with dignity and respect, were unfailingly patient, treated me like a real, live, intelligent human being instead of a case number, kept me in the loop every step of the way, explained everything every step of the way in everyday English, periodically checked in with me just to see how I was getting along and in general, made this the smoothest, most pleasant business transaction that I have ever been involved in. They absolutely proved that they genuinely care about their clients and will do everything possible to see the process all the way to a successful conclusion. Every other business out there should take lessons from them!

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    StaffLoan Process

    Reviewed May 28, 2021

    Veterans United was absolutely phenomenal! From the credit specialist helping us get our credit in order to the loan team helping us get to closing. They worked tirelessly to help us purchase our first home and communicated well throughout the entire process. We are so thankful and appreciative of how easy they made it for us!!

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed May 27, 2021

    I am thankful to Veterans United Home Loans. They made my journey to homeownership possible. Especially, in this current market. I urge any veteran to utilize their services. They won’t be disappointed.

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    Punctuality & SpeedLoan Process

    Reviewed May 26, 2021

    If the dream of owning a home is something you are serious about I will like to recommend Veterans United Home Loans. They take the pressure off of your shoulders and carry them for you. They will explain every detail of this experience. All you have to do is give them what they ask for immediately and your dream will come a reality. Let me also mention they get the job done quickly also. Thanks!!! Veterans United

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    StaffLoan ProcessRates

    Reviewed May 22, 2021

    I highly recommend this great group of professionals for your home loan needs! Veterans United cares about their customers and they keep up with you constantly regarding changes in rates, availability or purchasing power. They will make sure everything is in order before processing your loan.

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    Customer ServiceStaff

    Reviewed May 22, 2021

    Made the process easy and all information was clear and precise. From start to finish communication was always a priority. The whole team was involved in providing the best customer service possible. Overall just an amazing experience.

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    Reviewed May 22, 2021

    If you are looking for a great team that puts the client first this is where you want to start. It took about 6 weeks from beginning to end and now I am living the dream in my own home. I highly recommend this team. They are always there to take the time for their veterans. Five stars☆☆☆☆☆

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    Reviewed May 16, 2021

    The process was very straightforward and pleasant to deal with. Thank you to the Veterans United team for getting me into the home and area of my dreams. Greatly appreciated and will let my fellow veteran brothers and sisters know about this company.

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    Punctuality & SpeedStaffLoan Process

    Reviewed May 16, 2021

    Tyler and Neisha were fantastic once again! We have now used Veterans United twice, and can say that the system used to process the loans is efficient and fast! Super easy to do everything online. We were very pleased with the way everything went. Thank you for helping us purchase our forever home!

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    Loan Process

    Reviewed May 15, 2021

    My husband and I were first time homebuyers. We closed our house without any issues yesterday. We are very happy with the home loan process and how smooth the house closing went! VA has the whole package when looking to purchase a house. Highly recommended!

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    Staff

    Reviewed May 14, 2021

    Veterans United made the entire home buying experience easy. I had a team who supported me every step of the way and each person was helpful and kind and did all they could to ensure my success. Highly recommend!

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    Punctuality & SpeedStaffLoan Process

    Reviewed May 5, 2021

    Veterans United did the whole process of home buying quickly and stress-free. I am very happy with the results. Veterans United preapproved my home loan, found me a realtor, and made the paperwork easy and understandable.

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    Reviewed May 5, 2021

    From start to finish Veterans United was there every step of the way simplifying the home buying process. As a first time home buyer I would recommend veterans united 100% to any veteran looking to buy a new home.

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    Staff

    Reviewed May 3, 2021

    I worked with Mike ** on my first home purchase and my forever home. Mike has never steered me wrong. He gets the job done! Not only that, he is very efficient, knowledgeable, and easy to talk to. He’s always been a pleasure to work with!

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    Staff

    Reviewed April 29, 2021

    Home buying experience was made very simple and not a lot of work needed on my behalf. My real estate agent took control of the process and I could rest easy knowing she had it under control. Thank you.

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    Staff

    Reviewed April 27, 2021

    Everyone on the team is so helpful and friendly thanks to Josh and team. Everything went smooth and the whole process was easy. They walked me through everything and answered all my questions. Would highly recommend!

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    StaffLoan Process

    Reviewed April 22, 2021

    Veterans United is our go to place for home loans. They guided us through every step of the process and were very attentive to our needs. I am so happy we found such a great company to work with. Their team was such a blessing!

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    Customer ServicePunctuality & SpeedOnline & AppStaffLoan ProcessRates

    Reviewed April 22, 2021

    I was ready to buy a house and researched, researched, researched, home loan institutions that catered to the VA. There are quite a few but none had the ratings that Veterans United did. From the moment I called the Veterans United number the people on the other end of the line went from being nameless, faceless people to a team of dedicated specialists with two goals in mind. Making me a member of the team and guiding me through every part of the loan process to ensure that everything goes smoothly and I experience the least amount of anxiety and dread as possible.

    In all actuality, it was one of the easiest things I ever did. Eric ** was my loan officer. Actually, he was more like my counselor. LOL I know I pestered him because I was always calling him to ask an obscure question about rates, fine print, what if? Oh by the way and... and... and... He took my OCD, (CDO) in stride and guided me through the process. As he did he explained everything to me (Dumbed things down) and made a process that we have all been taught to fear an easy and pleasant experience.

    Honorable mentions go to Randy ** and Erin **. Randy also helped me in the process and tagged teamed with Eric in the beginning. He was super helpful as well and equally dedicated to me securing my loan. Erin.... what can I say? Erin is glue that holds everything together. She’s the little ** kicker in the background that makes sure that the incomprehensible and maddening amount of paperwork is perfect. T’s crossed and I’s dotted. Sign here please! She’s actually the one person I pestered more than Eric. She always sent me a quick breakdown of every part of the process which was great because, well, who has time to look at 50 pages on their iPhone without their reading glasses?

    Every time I heard the “new message” ding on my phone letting me know Erin had just sent something I was always driving or standing in line LOL so those 1 to 3 page breakdowns were great and helped me see and understand everything that was going on. Actually because of synopsis, I was able to spot one small discrepancy which Eric immediately corrected and all was well. Between Eric putting it together and Erin getting it done it, not only was I approved, locked in at a (GREAT INTEREST RATE) and able to close on the exact date... I could have actually closed 1 week earlier but the person selling my house took a week to get a document the VA that they needed. This was in all reality, the easiest thing I have ever done. No stress, no anxiety, no muss no fuss. So if you’re serious about buying a house and you want to use the VA to do it. Give Eric ** a call you wont be disappointed.

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    Staff

    Reviewed April 22, 2021

    As a first time home buyer, Veterans United made me feel comfortable and worked with me every step of the way. They went above and beyond what I would have expected from a mortgage lender and were very diligent in doing what was best for me! Can’t imagine a better team to be with me for my first home purchase!

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    StaffTransparency

    Reviewed April 21, 2021

    Terry and team made this an easy and painless experience. They are knowledgeable and transparent. They’re amazing! I would definitely recommend them and will use them again. They made me feel like I was their only client.

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    Customer ServiceLoan Process

    Reviewed April 20, 2021

    Mallory ** and John ** by far the easiest and best loan managers I have ever had the privilege to work. I will call them and recommend them to anyone needing a home loan. Veterans United by far easiest Home Loan Company I have ever dealt with, will definitely use again if needed.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffEase of UseRatesTransparency

    Reviewed April 19, 2021

    My husband (Tim) and I started working with Veterans United over a year ago when we started preparing for an out-of-state move. Our plans were delayed for many months and we didn't follow up on things. Then, earlier this year, I was reminded of them after seeing videos of them paying off mortgages for a dozen or so Veterans this past Veterans Day. I cried through each one as I witnessed the company's mission and culture in action.

    When we finally found "the house," the Veterans United team made it incredibly easy to update our information via their easy to navigate portal and generate a same-day pre-approval letter. We worked with Danny K. and his team (Brian) who have been awesome. They communicated regularly and clearly to make sure that we knew what was required from us each step of the way. We were so appreciative of how quickly the team responded to voice messages and emails when we had questions... and I had LOTS of questions! When we had delays in closing due to the seller, Danny helped us with our interest rate lock extension and explained how that affected our situation.

    Danny and his Veterans United team were always professional, caring, and attentive to our needs as borrowers. I am happy to refer people, because of the excellent service we've experienced. Danny's team knows how to actually SERVE his clients and how to understand their needs, and that's a rare quality nowadays. A big THANK YOU! Tim & Sandi **, happy homeowners

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    Staff

    Reviewed April 18, 2021

    They were very professional and helpful! When I kept changing locations for a home and they helped me a lot and were patient. All three of my team members were extremely helpful. The real estate agent I worked with was very pleasant and not pushy on one house or another, she let us decide.

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    Punctuality & SpeedOnline & AppStaffEase of Use

    Reviewed April 17, 2021

    Got my VA mortgage through Veterans United. Tony and Jenn were excellent. The whole process was fast (about 30 days) and easy. I was kept well informed through the whole process. Their website was easy to use and to securely upload documents.

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    Customer ServiceRates

    Reviewed April 17, 2021

    If you are a vet with decent credit this is the place to go for a mortgage. The process is seamless and they walk you through every step. They are always available to answer questions and concerns by phone or text. The entire experience is online. The rate was highly comparative and they worked closely with the realtor, title company and provided detailed information on utilities and resources.

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    Customer Service

    Reviewed April 17, 2021

    I would 100% recommend Veterans United. My concern had been how hard it would be to do everything online. Turns out I needn't have worried. I didn't really even need a computer. I did it all from my phone.

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    Reviewed April 17, 2021

    Thank you Veterans United for turning a very stressful, time consuming experience into a positive fulfilling venture! Your team literally made my dream come true...Thank you and may God bless each and every one of you!

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    Staff

    Reviewed April 17, 2021

    Great company to work with! They made the process easy and helped us every step of the way. We received constant feedback from beginning to closing. I would recommend Veterans United to friends and family.

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    StaffLoan Process

    Reviewed April 16, 2021

    Veterans United Home Loans is an EXCELLENT company to purchase a home or refinance a home, if you’re a veteran. Nate and his well run oiled machine, will do everything possible to make your experience a success and a reality.

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    Reviewed April 15, 2021

    The whole refinance process went very smoothly and was completely painless on my part. Instructions on what was needed were very clear and easy to follow. I would certainly not hesitate to refinance through them. This was my third or fourth time refinancing my house and was by far the fastest and simplest.

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    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed April 13, 2021

    I just want to say that I got a VA loan and refinance my home through Veterans United. The Senior Loan Officer Andrew ** was great on getting the job done with very little time. He help us with my VA loan and got my house refinance with a better rate. I just want to thank him for an outstanding job on my VA Loan and refinance. All paperwork was fast and easy. Again!! THANK YOU VERY MUCH!!! HOOAH!!

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    StaffLoan Process

    Reviewed April 11, 2021

    We are very thankful with Veterans United Home Loans for making our dream come true. Our team was very responsive to our needs and we will highly recommend this company to our friends. More power guys!

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    Staff

    Reviewed April 10, 2021

    My veterans United team was extremely helpful from day one. My family and I are very excited and grateful to be homeowners. Cody ** and Kayla were the best to work with and very knowledgeable along with the real estate agent. Thanks VU!

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    Staff

    Reviewed April 9, 2021

    The professionalism of the Veterans United staff was excellent from beginning to end. They listened to my needs and worked with me to get where I needed to be. They even worked with me to improve my credit score and debt to income ratio. I could not be happier with the service or the result.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed April 8, 2021

    My experience with Veterans United was stress free. They offered a step by step guidance to purchasing a home. I already knew the processes from my past experiences with other companies but if I wasn't educated how to buy a home or a procastinator with my responsibility; I feel confident that, Veterans United's services and their team would had carried me through the whole process until I had keys to my new home in my hand. Veterans United's employees communicated effectively to make my experience of buying a home smooth, quick, and systematic. My loan officer and his team was highly informative. I always knew what my tasks, the Realtor's, the my Loan Officer's next steps to effectively work as a team. They always followed up with me in a timely manner, they were never pushy but they were extremely professional. Highly Recommend!

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    Sales & MarketingStaffRates

    Reviewed April 7, 2021

    My situation was challenging and took some time. Josh ** and Matt ** were AMAZING. They not only obtained financing for me but educated me on what to do to get a lower rate. Taking that advice greatly improved my score. These two were very accessible and answered all of my questions to put me at ease and make a stressful process comforting and easy.

    There are lots of companies that offer discounts for veterans simply for publicity. Veterans United truly cares for veterans and it is reflected both in their service to clients, availability, education on how to raise your score and lower your rate, and the fees. Additionally, some real estate agents here in Oregon refused to work with an "online" lender. My agent said that Veterans United was more accessible and easier to work with than most of her local lenders and this was her first time working with them. Friends have been shocked at how low my fees were. Josh ** and Matt ** will get all my referrals!!!!

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    Customer ServiceStaffRates

    Reviewed April 7, 2021

    I used Veterans United as my original mortgage lender. They were very helpful and made buying my first house easy. They also called and offered me a refinance option for a percent less than my original rate. The refinancing process was smooth and easy using Veterans United. They did most of the work and it took no time at all.

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    Customer ServiceStaffLoan Process

    Reviewed April 6, 2021

    We have bought several homes in the past. This was our second through VA. This was by far the best, simplified experience we have ever had buying a house-any loan actually! If you are wondering if you should go this route-DO IT!! Hope you get Ross and Shelbi too! When we first started talking about buying another home, we did not realize the loan process was so seamless now. These people listen and make your dream home a reality. You can not ask for better communication about your process either. The communication, professionalism and the personalization of your experience is top notch!

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    Customer ServiceStaffLoan Process

    Reviewed April 2, 2021

    Veterans United were awesome to work with. Kim H. was the first one I talked with when I called in. She is very easy to talk with and makes you feel comfortable when talking with her. She was always cheerful when I called to ask questions and always had time to talk. Donald was our loan officer, he and Haley worked all the details with the underwriters and made the experience easy to deal with.

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    Staff

    Reviewed April 1, 2021

    The Veterans United team were very helpful. They made it very easy to purchase my first home. They made sure that I understood every step. And were always available to answer questions I had during the process.

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    StaffLoan Process

    Reviewed March 29, 2021

    As a veteran, you have some options for purchasing a home. If you decide to go with a VA Loan, you should definitely contact Veterans United. The loan team that processed my loan was easy to work with and professional. Having the right team to help you through the process will definitely make everything going smoother. My experience with them was great and I would highly recommend them to my friends and family members.

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    Customer Service

    Reviewed March 25, 2021

    If you give Veterans United a chance they will work for YOU!! This is a great company. They gave me pre-approval when I did not think I could buy a home. Then they kept working and closed the deal. I am living in a home I could only hope for because of this great company. They are not paying me to say this but I am telling you to give them a call if you are wanting to buy a home.

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    Punctuality & SpeedStaff

    Reviewed March 24, 2021

    I would definitely use Veterans United again. Fast, friendly, helpful. This is a team of people with great professionalism. From preapproval to closing you can guarantee they have your back. I was well informed through Veterans United and my realtor so there was no confusion along the way. Thank you for all of your help!

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    Customer ServiceStaff

    Reviewed March 23, 2021

    This has been the journey that I never expected. From the moment I received the call from Shawn to being introduced to a phenomenal agent and Kyle coordinating everything until everything was prepared... this is simply the dream team. For that, I thank you everyone at Veterans United and I salute your service to the veterans!

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    Loan Process

    Reviewed March 18, 2021

    Very happy with our experience buying a home using our VA loan, with Veterans United home loans, they were very easy to work with, explained all of our questions, and walked us through every step of the way!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 13, 2021

    I actually switched lenders due to the customer service I received from Shawn and Codi at Veterans United. They kept me informed throughout the entire process and were very responsive if I had a question. I really don't think any other lender offers such outstanding service. Closing was a breeze and funds transferred after the 3 day wait period. I highly recommend them to anyone looking to refinance or buy as my brother also used to purchase a new home.

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    Staff

    Reviewed March 12, 2021

    Jason and his team have always been such a support for me. Any transaction is stressful and Jason creates solutions to keep those stressors at bay. Owning a home is the American dream and Veterans United does that for veterans like me. VU has a lifelong customer in me and I will always send business to VU because they care about me over and above the bottom dollar. Relationships make companies. Thank you!

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    CoveragePunctuality & SpeedStaff

    Reviewed March 10, 2021

    As a first time home buyer I was a little apprehensive as most people are. I tell you, as soon as I talked to Veterans United I immediately felt more at ease. Friendly and knowledgeable staff that treats you right and more like a friend than a stranger. Very prompt on getting paperwork turned in and thorough on every review process to ensure everything is accurate and ready for underwriting. I know for a fact my team stayed well past closing time to ensure my process was as smooth and painless as can be. I won’t even consider another company. Veterans United will always be my go to.

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    Staff

    Reviewed March 9, 2021

    Jeff ** and his team was very supportive during our refinance process. Their team's guidance through the maze of required steps is reassuring and stress relieving. Their followup is commendable. We can give no stronger endorsement.

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    Sales & MarketingStaff

    Reviewed March 6, 2021

    Highly recommend. So thankful for their help in what I thought would be a stressful for-sale-by-owner while my husband was deployed but they helped (pretty much did everything) the whole way! Easy to communicate with and knowledgeable.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 5, 2021

    The entire process with quick, efficient and streamlined. The online options for uploading, viewing and signing forms made the application and all subsequent steps a breeze. Terry, Mykene and Bridget are a stellar team. If we are ever in the market to purchase another home, without a doubt, we will return to Terry and the team at Veterans United.

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    Verified purchase

    Reviewed March 3, 2021

    I’ve been a homebuyer with Veteran’s United since November 2012. Their closing process has gotten even better with time and there is a camaraderie within their Veteran circle. I look forward to residing in my newly closed upon home. I also look forward to upgrading a few years from now to something more spacious as my family continues to grow.

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    Loan Process

    Reviewed March 1, 2021

    Always wanted to live at the Beach. Our children are now young adults so we moved to the beach. Got a VA Loan through Veterans United and worked with Zach and Julie. Super easy process with these two. I would highly recommend Veterans United for all your loan needs.

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    Staff

    Reviewed Feb. 28, 2021

    Veterans United made my dream of owning my first home come true. John ** and his staff are highly professional and supportive. They were there for me through step of the process. I highly recommend to other potential home buyers.

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    Customer ServiceStaffLoan Process

    Reviewed Feb. 27, 2021

    Veterans United went above and beyond their call of duty!!! They helped me with all the VA paperwork, and even with filing an appeal when my application was not approved. They kept me informed all the time on the progress of my loan.

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    Staff

    Reviewed Feb. 23, 2021

    My experience with Veteran's United was awesome. They were very instrumental in helping purchase a home. I had a great team assisting me during my process. I would definitely recommend their services.

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    Staff

    Reviewed Feb. 20, 2021

    Purchasing a new home seemed like a daunting and intimidating endeavor. We didn't know where to start, or what steps would follow. Chris ** and his team at Veterans United helped us every step of the way. They made the process so easy it was enjoyable. What a difference it makes when you have someone who is always there to answer questions and explain the process. For all the Veterans - you have earned caring professional service, feel confident you will be well taken care of.

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    Loan Process

    Reviewed Feb. 18, 2021

    Absolutely no problems. They knew what was required, they were expeditious and were aware of all aspects of a VA streamline refinance loan and all of the government protocols and procedures. No complaints whatever.

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    StaffLoan ProcessRates

    Reviewed Feb. 13, 2021

    It has been my extreme pleasure to process my home loans through Veterans United. They have provided the utmost care dedication and commitment to providing exemplary and excellent service... I would rate them a 10+ across-the-board any day and every day because their service is just that Great!!! As a matter of fact I have processed 3 home loans with them over the past 2 years and each time they not only met but thoroughly exceeded my expectations… Veterans United Home Loans is the BEST!!!

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    Customer ServiceStaffLoan ProcessHonesty & Transparency

    Reviewed Feb. 7, 2021

    Mr. David ** was our loan specialist from the VA. He is awesome, on point, and the best loan specialist. Even though he was sick he still did his best to help us over the phone. He explain everything in details with us. Layout everything where we understand as we are first time home buyer. He is honest, helpful, very patient, knowledgeable, and great people. I would go to him in a blink of an eye. We had a great time with him throughout our journey from the very beginning to closing. He follow up and made sure we understand what we are signing for. Excellent customer service and his team! I would recommend him, his team, and the VA. :)

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    PriceRatesHonesty & Transparency

    Reviewed Feb. 5, 2021

    My wife and I used VU and the experience was horrible. They prequalified us for $15k less than our new company. Also they quoted us at 3.2% interest with zero towards closing costs while our new company is giving us 2.5% plus $2k towards closing costs. VU also has a 1% hidden fee we were not aware of. As a veteran I am disgusted with how they treated us. I WOULDNT RECOMMEND THESE LOSERS TO BUY A DOG HOUSE.

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    Customer Service

    Reviewed Jan. 26, 2021

    Veterans United was the first and only lender I reached out to and I'm glad I did. They stayed in constant communication with me, I never felt like I was figuring things out on my own. My initial preapproval wasn't what I wanted and they explained to me what I needed to do to be preapproved for a higher amount. Great customer service, will be referring any veterans I know to them.

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    Punctuality & SpeedStaffTransparency

    Reviewed Jan. 25, 2021

    Any Veteran looking to buy a home needs to go with Veterans United. Kody and his team were a huge resource to my wife and I who are first time homebuyers. They were very knowledgeable, gave great recommendations, and were very quick with updating us when things changed. I have no regrets by deciding to go with Veterans United and will certainly use them again in the future!

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    Staff

    Reviewed Jan. 23, 2021

    The Best home buying process I have experienced. Mitch ** and Jessica ** were outstanding and guided me through the whole process. I am grateful to Veterans United for allowing me to be a homeowner again. Thank You for taking care of my family and I. Thank You for taking care of Americas Veterans..

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    Customer ServiceStaffLoan Process

    Reviewed Jan. 22, 2021

    First off please allow me to say I very rarely if ever give reviews. In this case I was compelled because of attention to detail and the professionalism in handling my file also the extreme level of detail given by my Loan Specialist Zach **! If you are in the market for a purchase or any home lending needs, do yourself a favor and look him up! I have used other "Big" banks in the past for home purchases and what have you... I without any hesitation, unequivocally highly recommend Veterans United! Shall the need arise again to get a new home mortgage or refinance, I would use Veterans United again period, full stop!

    Respectfully,

    Rick S.

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    Loan ProcessRates

    Reviewed Jan. 19, 2021

    I recommend Veterans United for any Veteran that is looking for a loan - new or refinance. They made the process as painless as possible, and had the best rates that I compared to. I would definitely recommend.

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    Customer ServiceLoan Process

    Reviewed Jan. 16, 2021

    As first time homebuyers, I’d highly recommend Vets United home loans! We shopped around for other lenders but nothing can compare to what Vets United offered. The customer service was great, we had no trouble getting a hold of our loan team. The whole process went smoothly and we didn’t have to stress about anything! Vets United made sure we got our dream home! Thank you so much Vets United!

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    Customer ServiceStaffLoan Process

    Reviewed Jan. 15, 2021

    We couldn't be happier with the whole process and the service we received from Veterans United. Your home loan team stays in constant communication with you to make sure you understand the whole process and to keep things moving so there is no delay with your loan. We will definitely recommend Veterans United to all of our friends who are VA eligible.

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    Staff

    Reviewed Jan. 14, 2021

    There were some complications along the way and some delays, but the great staff at Veterans United never wavered and I was able to get a Approved, and able to close on a nice house for my family and I.

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    Staff

    Reviewed Jan. 14, 2021

    Had two previous mortgages prior to this one and none were as simplified as this process. Scott H was very professional and courteous. Held our hand through each step of the process and made sure we understood everything.

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    Sales & MarketingPunctuality & SpeedLoan Process

    Reviewed Jan. 13, 2021

    Okay so with a FICO that is 16 points from perfect (according to Experian) and after 44 days of waiting {I purchased from start to finish in under 2 weeks in 2017 at 3.75%} and researching the Political affiliation of this lender [after the episode at the Capitol on 01/06/21] discovering that their Political contributions go [discovering a "CONSERVATIVE" Super Pac is the sole beneficiary of our Veterans Money] solely to the Republicans. I pulled my "Streamline [01/12/21] Refinance" application that was supposed to be a 2.25% refi (total savings over the life of the loan was about $13,500.00 had I waited for that "final approval"). I also promptly listed the 4/2/2 Florida Home on 5 acres for sale at $345.000.00. I believe you have an obligation to equally distribute your PAC money after all it isn't your money. It is OURS and Veterans are not a monolithic group, BUT YOU ARE.

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    Staff

    Reviewed Jan. 12, 2021

    My Team led by Jake ** was extremely professional and helpful. They made what is a typically a trying and difficult process into one that was streamlined and as close to stress-free as anyone humanly possible could accomplish. Thank you from the bottom of our hearts.

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    Staff

    Reviewed Jan. 11, 2021

    My experience with Veteran’s United was second to none. VU guides you throughout the process of home buying and are readily available for you when you have a question. VU takes the stress out of home buying.

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    StaffTransparency

    Reviewed Jan. 10, 2021

    My team at VU was extremely friendly. They were patient with my questions and thorough in their explanations. Everyone at VU has been responsive to every need and concern we have had throughout the re-fi process. I can’t thank them enough and would recommend them without hesitation or reservation.

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    Loan Process

    Reviewed Jan. 9, 2021

    2nd to None! Enough said. Had I searched for a loan company on my own from Honolulu and eventually moving to Las Vegas BEFORE purchasing a home had the possibility of going very badly for us. Luckily we decided on VU which thankfully was the best choice we've ever made in significant matters such as a home purchase.

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    Customer ServiceStaff

    Reviewed Jan. 9, 2021

    Both Courtney and Kyle were very easy to work with. Both are professional, knowledgeable and courteous. From the moment I contacted Veterans United, the communication was excellent. They made the experience painless.

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    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed Jan. 9, 2021

    I bought my first home with Veterans United. They have the best rates out there for a VA loan. Don't listen to others that say that Veterans United is a big corporation that is far away in another state. They have better rates than my own bank, USAA. I was fortunate enough to work with an excellent loan team led by Chace **. He was there every step of the way for me. I am not kidding when I say Chace had my back the entire time. If I were to ever refinance or buy another home, I have Chace's number on my speed dial. Thanks again VU! Semper Fidelis!

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    StaffLoan Process

    Reviewed Jan. 2, 2021

    This was my first time purchasing a home. I wasn't sure what to expect, but the Veterans United process from loan "pre-approval" to "closing" was smooth and easy. The entire loan team (Adam, David, and Jordan) was exemplary... immensely professional, personable, and knowledgeable. Working with the VU team was like working with good friends. I highly recommend Veterans United to any veteran home buyer.

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    Online & AppStaff

    Reviewed Jan. 1, 2021

    Veterans United will help you every step of the way, with their knowledge and professionalism. They have all the answers to your questions and an online database. The process of signing papers and keeping informed on their website was a breeze.

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    Customer ServiceStaff

    Reviewed Dec. 25, 2020

    I have tried other lenders in the past those we’re stressful and Veterans United is so easy and communication is superb. No stress no pressure amazing experience. Strongly recommend to veterans to use their services.

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    Punctuality & Speed

    Reviewed Dec. 24, 2020

    They made the house buying experience great. All the personnel was efficient and nice. My escrow went super fast. I was able to close on 1 month. They did everything in time for Christmas. My overall assessment for them is wonderful teamwork.

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    StaffLoan ProcessRates

    Reviewed Dec. 23, 2020

    Terry ** and his loan team helped us navigate the VU Home Loan process throughout this past year. We were able to lock in great interest rates on our mortgage and refinance. Our experience was relatively straightforward each time, and the loan team was especially resourceful to us as first time home buyers.

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    Customer ServiceStaffRates

    Reviewed Dec. 21, 2020

    I’m so thankful we decided to give Veterans United our business. We got a fantastic rate and truly top notch customer service. Will be recommending to anyone we meet considering buying a home. Thank you for everything!

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    StaffLoan Process

    Reviewed Dec. 17, 2020

    Veterans United is incredible! They know their business and love the Vets. They took extraordinary great care of us and our loan. Brokedown the fees and we got a good amount of $ back. We used Matt ** at Veterans United... The guy knows his business. Would recommend them 100%.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Dec. 12, 2020

    I cannot say enough good things about Veterans United. They communicated well and kept us informed through every step in the process of refinancing our home. All our questions were answered promptly and the loan specialist offered helpful suggestions. We closed quickly. All the representative involved were professional and exceptional.

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    Customer ServiceCoverageStaffLoan Process

    Reviewed Dec. 11, 2020

    After spending days gathering data for a VA home loan of $160,000 with a 5% DP, Veterans Home Loans said Underwriting would approve our request because of my wife (self-employed as cosmetologist for 35 years working 6 days a week) could not support her future earnings. Is that not what self-employment is all about?

    I am a retired veteran with an 820 score and my wife has good credit but Veterans Home does not practice what they market, that they exist to help Veterans, what a joke...

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    Reviewed Dec. 11, 2020

    Veterans United is THE group to trust with this process from start to finish. They took all the stress out of the various requirements from start to finish, and truly removed all our worries through successfully closing on our first home. They have been everything we could have hoped for and more. Special thanks to Ryan ** and his entire team including Esther, Arlem, Taylor, Sara, and everyone else for making this such a positive experience!

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    Reviewed Dec. 11, 2020

    This is our second time using Veterans United to purchase a home. The process is smooth and they communicated with us the entire way. I would highly recommend Veterans United for purchasing a home. A great team!

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    StaffLoan Process

    Reviewed Dec. 10, 2020

    Dan ** and his team were the best group of specialists I have ever worked with and would one hundred percent recommend to anyone I know that will want to use their VA loan benefit to purchase their home.

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    StaffBillingRates

    Reviewed Dec. 8, 2020

    Could not be happier. Got to refinance at a much lower rate, which lowered my payment by a significant amount. Veterans United is always there to help a veteran close on a home or refinance a home. Very happy!

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    Customer ServiceStaffLoan Process

    Reviewed Dec. 5, 2020

    I am still in awe at how well ordered the whole home-buying process was, and I know it was due to the professionalism of my real estate agent Frank **, as well as Veterans United's loan officer Scott **. Excellent communication and detailed instructions were given every step of the way. I couldn't be more pleased!

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    Staff

    Reviewed Dec. 3, 2020

    Caleb ** and Lauren ** were outstanding, guiding me through the refinance and helping me every step along the way. I would definitely recommend Veterans United to anyone searching to refinance or even buying a new home. Thank you, Lauren and Caleb!!

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    Contract & TermsPricePunctuality & SpeedBillingLoan Process

    Reviewed Nov. 30, 2020

    Veterans United charged us a hefty fee for the services they provided, that we later learned most banks will provide for free. They sold our loan to a third party lender before the first payment was due, and the third party has been nothing but problems.

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    Loan Process

    Reviewed Nov. 26, 2020

    Veterans United made my first home buying experience so easy! I was always able to know exactly what step we were at by logging in and I knew that if I had any questions, I could always reach out and be assisted by my loan team.

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    Staff

    Reviewed Nov. 25, 2020

    Myself and my wife both very very highly recommend using Veterans United. They are excellent and they help with everything. Veterans united helped us so much. We are first time and new homebuyers and had so many questions and never had a problem helping us with everything.

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    StaffRates

    Reviewed Nov. 24, 2020

    Excellent service and rates along with easy process for veterans. Andy and Donna and their team worked quietly behind the scenes to make this refinancing stress free while honoring and exceeding every commitment they made to me. I would highly recommend this company.

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    StaffLoan Process

    Reviewed Nov. 24, 2020

    Extremely efficient and helpful. Wonderful experience buying my first home. Highly recommend. My loan agents answered all my questions without delay and make the entire process extremely smooth. I had no idea buying a home could be so stress free.

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    Punctuality & SpeedOnline & AppStaffEase of UseLoan ProcessRates

    Reviewed Nov. 21, 2020

    This is the second time I use Veterans United Home Loans for purchasing a house, and both are pleasant experiences. They take care of the Veterans as they claimed. The rate they offer is quite competitive. They provide a clear TO-Do list so that the client won't get lost or confused during the process. Their website is easy to use and understand. My agent, Mrs. **, is a professional and wonderful person to work with. She provided thorough and accurate information to the client. Mrs. ** helped me to my best interest using her knowledge and experience. She promptly answered my questions and cared for my benefit and concerns.

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    StaffLoan Process

    Reviewed Nov. 21, 2020

    The Veteran's United team was so very helpful to me as a first time homebuyer. They explained things to me each step of the way and couldn't have made the experience any better or easier. I HIGHLY recommend them for your home loan needs!

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    MaintenanceStaffLoan Process

    Reviewed Nov. 21, 2020

    This is first house I ever bought and it was my first time using the VA Loan. Initially, I was nervous about the whole process, because this is a big purchase and big decision in my life. I didn't know anything about purchasing a house or even using the VA Loan. My loan and realtor team were very knowledgeable and assisted with any questions that I needed. Veteran United had plenty of resources and videos breaking down each step of the buying process. This also include technical terms that you don't use every day. I highly recommend to all my friends, families and veterans using their service. As a first time VA loan user and homebuyer they made my process from start to finish an easy process. This was easier than trying to get my DD-214 when I was trying to honorably discharge from the Navy.

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    Staff

    Reviewed Nov. 19, 2020

    Very proud of what Veterans United is doing for the Veteran Community. They're really an above and beyond company. You will feel like you're actually being guided to the correct path through the process, all of them were extremely helpful. Keep up the good company, we appreciated it.

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    Staff

    Reviewed Nov. 19, 2020

    It requires trust, faith, and partnership. You have to trust this company with your complete financial assets and debts to include access to your banking account. In all things you must have faith to know their team and process will result in a positive outcome. You do your research, ask questions, read and watch their educational materials, and work with the staff knowing that are there for you. This team has years of experience, great reputation, and provides full access to you to meet your needs.

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    Customer ServiceTechStaff

    Reviewed Nov. 18, 2020

    I was recommended Veterans United and was a little unsure of using a company that wasn't based locally that I could deal with face to face. After the first phone call I was put at ease and couldn't believe all of the services that they offered. Austin and his team of professionals truly made the home buying experience so easy and smooth. They were easily accessible and always had answers. They set me up with a real estate agent that I could not rave more about. As the process moved along, they kept everything easy and explained every step that we would be taking, down to the smallest detail.

    This was my second time buying a home and because of Austin and his team at Veterans United, this was a much better experience than the first time I used a local mortgage lender. I will be a returning customer when we move and buy again in a few years. I would recommend Veterans United to anyone looking for an easy home buying experience. If you do chose Veterans United, please ask for Austin **.

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    Customer ServiceTechPunctuality & SpeedRefunds & PayoutsStaffLoan ProcessRatesTransparency

    Reviewed Nov. 11, 2020

    Started the process on 23 MAY 2020. Was told we would close “on or about 20 SEP”. End of JUL, my loan officer calls me to “see if you were still interested in the loan”... I had sent, electronically, the information she asked for SIX WEEKS earlier! They kept putting me off, kept needing re-dos on forms, kept changing the closing date, kept me in limbo all while promising they were getting close. I paid for an appraisal in AUG, they did not order one until OCT. I asked several times, due to their haphazard service, if I needed to find another lender. They always promised me that they were on top of the situation, and we were getting close. I would email required forms, and I would ask for updates. My loan officer would promptly reply in 3-4 days. As a precaution, I checked with a different provider.

    As of 11 NOV 2020, Veterans United still has not been able to close! They still have not even given me a clear time frame! Had I listened to my loan officer, I would be losing my property! Do not trust Veterans United! If you do choose to use them, first, I wish you luck! Next, make sure you have a good backup plan and have a different lender ready to go!

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    StaffLoan Process

    Reviewed Nov. 6, 2020

    Great place for veterans to go to. They made it fairly easy to get through the process. Thank God people like them around. They definitely go above and beyond their job. They step up and help veterans where most people don’t. Very helpful to me and other veterans I know. Josh and his office have been wonderful. Highly recommend them. The process is easy to apply for the loan is online. Any paperwork that require signature or turned in all can be done online. I highly recommend our veterans to go to this company and they don’t do just zero down home loans. They can do them all.

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    StaffLoan Process

    Reviewed Nov. 4, 2020

    You will not be disappointed. Veterans United is an amazing company that employs amazing people. They really care. They are super knowledgeable and very responsive. It didn’t feel like we were hundreds of miles away. Absolutely use them for a VA home loan.

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    BillingLoan Process

    Reviewed Oct. 26, 2020

    This company was horrible in my experience with them because they preapproved me for a VA home loan when they were not even supposed to because an issue they had with my payment history (wasn't an issue with other lenders). The problem here is that they will preapprove you so that they can get their commission, but then you go and spend money on an inspection and everything else that you have to pay to get a loan for them to turn around and tell you that you should have never been preapproved in the first place. I'm not saying this is always the case with everybody but I'm just warning you to be very careful because it happened to me and I hate to see other veterans taken advantage of by these people.

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    StaffLoan Process

    Reviewed Oct. 23, 2020

    I tried other loan places and I definitely can say Veterans United gives the best service and looks out for their customers. Robert was extremely helpful and answered all of my questions. I had limited credit history and they worked to get me a good APR.

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    StaffLoan Process

    Reviewed Oct. 19, 2020

    This, by far, has been the easiest process I’ve ever gone through in my life. From the loan officer down to the real estate agent, there was nothing less than exceptional professionalism! A great experience!!

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 18, 2020

    We highly recommend Veterans United!! From the initial call to closing, the entire team assigned to us was phenomenal!! They made the home buying process simple and stress free. Throughout the process they stayed in constant communication, answered any questions we had promptly and went above and beyond on multiple occasions. For example, my husband returned from Korea and they sent him welcome home flowers! They also looked up all of the utility companies in the area we were moving to and provided us with their names and contact info! Those personal touches are what sets them apart!! Thank you Samantha, Ethan, Josh, Kelsie and Rachel!!! You are all incredible!!!

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    Customer ServicePunctuality & SpeedMaintenanceStaff

    Reviewed Oct. 18, 2020

    We had lived happily in the Elon district of Burlington, NC for 9 years in an apartment community. Then new management showed up and the nightmare began. My dear sweetie searched the web and found Veterans United, called and handed me the phone. I was livid! A few months later, we are now living happily in our home thanks to the kind yet diligent effort of Shannon **. Shannon is credible, truthful and contentious. More importantly, we felt that Shannon was our advocate. Her response time to our inquiries was record breaking. Shannon truly demonstrated the philosophy of Veterans United-she created a seamless homebuying experience by preparing/explaining the process. And to the powers that be of Veterans United: Clone her!

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    StaffLoan Process

    Reviewed Oct. 14, 2020

    Veterans United was great. They walked us through every step. Nick ** our loan specialist was awesome. He made the whole experience easy. Would recommend Veterans United to all veterans looking to buy a home.

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    StaffLoan Process

    Reviewed Oct. 9, 2020

    I would recommend Veterans United to potential veteran homebuyers 10 of 10 times. My loan specialist, Mitch **, and his team provided constant checkups and excellent service. Interactions with my team alleviated those first-time buyer's jitters in 2019 and I was grateful to work with the same team for my refinancing in 2020. Shout out to Marty, Jess, Aaron, and all those associated for all the work they do. Thank you Veterans United!

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    Reviewed Oct. 6, 2020

    Veterans United has considerable experience in working with veterans and V.A. home buying standards and requirements. Within the timeframe of several weeks, they enabled me to purchase the home that I desired. I would recommend Veterans United to a fellow veteran.

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    Customer ServiceOnline & AppStaffLoan ProcessTransparency

    Reviewed Sept. 28, 2020

    I would recommend Veterans United to all of my fellow Veterans for their home buying needs. They are very professional and courteous to their Customers. Their customer home buying portal on their website keeps you up to date with what is needed for your loan and the next step in the home buying process until closing on your home. I could not have asked for any better customer service and they fulfilled all of my needs. Thank You, Veterans United, Josue T.

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    Customer ServiceStaff

    Reviewed Sept. 27, 2020

    We appreciate the outstanding customer service. As first-time homebuyers, they made sure to keep us informed throughout the whole process. If you're trying to buy a home, look no further. These are your people!

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    Customer ServiceStaff

    Reviewed Sept. 26, 2020

    The Team's service and care was amazing. They guided us through the entire process to make sure we have everything we need. We never had to worry about what to do next, their electronic system is fantastic. Communication was great.

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    Customer ServiceStaffLoan Process

    Reviewed Sept. 26, 2020

    I wouldn't recommend them. If they treat people who have not served in the army they ones who do should watch. I ask for a small loan to buy a home address East Market Street Williamstown PA. They sent me back a bunch of ** letters saying your score, your income, your loan is not approved I had through a Veterans Bank. Would be helpful but they're just scumbags like the rest of them.

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    StaffLoan Process

    Reviewed Sept. 26, 2020

    My loan officer was amazing, she was patient, and understanding that I have a full time job. Amy talked me through every step of the process even on the weekends when she was off. Veterans United made it remarkably easy for me to upload any documents at any time of the day and night. Rheadawn was very courteous and helpful understanding the process and what I needed to do.

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    Punctuality & SpeedLoan Process

    Reviewed Sept. 23, 2020

    This is the second time we have used Veterans United to refinance different properties. We have recommended to our friends and family with varying degrees of satisfaction. The first time in 2016 was a breeze even with some hiccups along the way. Not sure if it was the Pandemic or just the load of other buyers and refinance loans going on that REALLY slowed down the process the second time. Took more than 2 months the second time.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Sept. 23, 2020

    My transaction coordinator, Rebecca, is who I worked with the most out of this entire experience and she was amazing! She kept things clear and made getting all the documents needed super easy. Rebecca was quick to respond to emails and always kept my mind at ease. :) Nick, my loan officer was also great to speak with in the beginning of all of this as I initially reached out to ask about home buying with VU!

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    Sales & MarketingPunctuality & SpeedLoan Process

    Reviewed Sept. 9, 2020

    I have a unique situation regarding a loan with the gov't, so I went to Veterans United because they advertise that they are great with these and VA issues. Unfortunately, they are not. They kept making promises about getting the information this week, next week, two more weeks, etc; I still haven't gotten what they promised me they would get 4 months later. Good thing we moved on from them or we wouldn't have been able to close on our house. We also kept receiving conflicting information about what documentation we needed to have. Nice people but I'm not going to trust my financial future to someone nice, I'd rather have someone that can keep their word.

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    PriceStaffBillingLoan ProcessRates

    Reviewed Sept. 5, 2020

    As a first time home buyer, I'm so grateful to the whole Veterans United team for making buying a home such an easy process. They assigned me great realtors with lots of experience with VA loans, helped me determine my price range and monthly payments, helped me find trusted a inspector, appraiser, managed any additional organisation like HOA fees, and even got me set up with the services I need to set up (like trash, utilities, water, etc). They helped every step of the way so I could accomplish my tasks while working and didn't need to get bogged down in research. They saved me a ton of time and made the process so easy!

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    Punctuality & SpeedStaff

    Reviewed Sept. 4, 2020

    Every form was digital making signing and reviewing quick and easy. They gave me real-estate agent who was friendly, knowledgeable and went above and beyond. She even found me an excellent home inspector and a guy to cut my lawn. I am a ** woman and I never felt disrespected or unimportant. The entire process was smooth and rewarding.

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    Customer ServicePunctuality & SpeedLoan Process

    Reviewed Aug. 27, 2020

    Jerry and his team made this whole process smooth. Jerry was always available for any questions we had. We were blown away when after a call with Jerry during the loan process, we had mentioned it was our anniversary that day. A couple of days later, we had an anniversary gift from Jerry. It is hard to find customer service like that! He went above and beyond and we are grateful. We trusted him to handle our loan and would happily let him do it again.

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    Staff

    Reviewed Aug. 27, 2020

    I would definitely recommend Chris **, his associates and Veterans United. Words cannot express how grateful I am to have had such an awesome team to work with. I had an amazing experience with my purchase.

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    Customer ServiceContract & TermsPrice

    Reviewed Aug. 26, 2020

    I was assigned Jessica ** NMLS ID#** initially. We spoke through email and telephonically on multiple occasions during the pre-approval process. I explained everything surrounding income, expenses and work as well as provided all documentation necessary and requested. I was approved for a fairly low amount due to myself and my family moving across country and In order to increase the pre-approval amount She said to provide a letter from my prospective employer showing that I will have work once we relocate. This will be sufficient to compensate for lack of work history as well. I reached out to my future employer and asked if they would be willing to write one for me which they did and I forwarded it to her along with previous work history and schooling experience. From this step on red flags started to pop up.

    She then started back stepping and saying that I have to work for the employer that wrote my job offer letter for at-least a year for her to increase the amount (which defeats the whole purpose of the letter in the first place) then it changed to 6 months. She was clearly not going through, reading, or paying attention to anything during our telephone conversations. This is known because she kept asking me to provide information that was sent through scanned documents and the process just became me repeating myself jumping through the same hoop over and over again. She clearly didn’t want to be bothered anymore and seemed like an inconvenience to her.

    I reached a point where even with the approval amount needed I wouldn’t use veterans United Mortgage due to these issues occurring now, what would happen during closing if she didn’t want to be bothered during the pre approval process which is just the beginning, chances are it would be even worse during the final stages and cost me the house. We decided to go another route VA mortgage wise.

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    Punctuality & SpeedStaff

    Reviewed Aug. 21, 2020

    I would highly recommend using Veterans United because you really don't have to lift a finger. They do all of the work for you. They are fast, professional, and they know what they are doing. This was the best organization to work with during a process that is typically stressful. They made it stress free for us!

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    CoveragePunctuality & SpeedStaffLoan Process

    Reviewed Aug. 17, 2020

    Our Veterans United loan team and agent worked together seamlessly to create a great buying experience. Having the right experts in your corner to navigate the purchase of a home is invaluable. Because of their help and attention to detail, we were able to close on our loan 3 weeks ahead of schedule. I'm a Veterans United fan for life.

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    Loan Process

    Reviewed Aug. 14, 2020

    I HIGHLY RECOMMEND Clayton ** and Veterans United for home loans for Veterans. They know what they are doing. They told me what I needed, when I needed it. They gave concise reasons for it, truly made the process quite easy.

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    Customer Service

    Reviewed Aug. 9, 2020

    Veterans United provided exceptional customer service. Dawn was so attentive to all of my needs, but also so thoughtful to my experience as a first time home buyer. I would love to work with Dawn on every future home purchase.

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    Staff

    Reviewed Aug. 7, 2020

    The whole home buying experience with VU was so stress free I would highly recommend them. Jonathan ** and his team work hard for their clients and they're always ready to help with any problems that might arise during the home buying process.

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    Staff

    Reviewed Aug. 6, 2020

    The people at Veterans United are amazing at what they do!!!! If you want a smooth, stress free home purchasing experience, they are the go to people hands down. They were on top of my purchase from start to finish and always kept me well informed. Thank you Ryan and team for doing such a great job for me!!!!

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    Reviewed Aug. 6, 2020

    Veterans United has assisted my home buying and refinancing needs on multiple occasions. I recommend them to my fellow veterans and I believe that their outcome will be as simple and seamless as mine was. Veterans United is truly an advocate to all veterans in search of a home purchase or the refinance of their current home.

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    Customer ServiceStaffHonesty & Transparency

    Reviewed Aug. 5, 2020

    If you’re choosing between VU and some other home lender: Please consider VU. VU is excellent in guiding you through the process of owning a home. No hidden fees. No BS. Just really great customer service with a killer team of people to guide you through everything.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 5, 2020

    Thanks for getting us in our new home! Great service fast response time. Smooth process. Will do business with them again. Staff are top notch and know their stuff. Never had a worry! So happy we chose them.

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    StaffLoan Process

    Reviewed Aug. 1, 2020

    Veterans United Home Loans made my home buying process a breeze. I highly recommend Veterans United to all of my fellow vets! Make sure to ask for Donald ** as your personal loan specialist - he’s the best!

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    Staff

    Reviewed July 29, 2020

    Our experience with Veterans United was nothing short of WONDERFUL... largely due to the fine coaching and expert advice Billy ** offered along the way. He was kind, courteous, mild-mannered, and never made me feel inadequate with the questions I asked. I would choose to work with him again in a heartbeat! In fact, please tell me how I can "Share" VU and Billy ** to the FB pages that I manage as I would love to spread information about them far and wide.

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    StaffLoan Process

    Reviewed July 29, 2020

    Loan officers are very responsive, providing myself and clients with great turn around time. All my veterans are very happy with the service provided! They get the job done! Look forward to many more to come!

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    Staff

    Reviewed July 23, 2020

    We have used Veterans United twice now, both times we have had Daniel ** and his team and they are fantastic!!!! We also used the credit rebuild program with Korrie ** and she is amazing!!!! Different parts of the company but exceptional service!!!! They are so effective and thorough at what they do, we trusted them with everything and got the best deal out of the housing process both times!!! Hopefully have our forever home, but definitely wouldn't hesitate to use again! They're the bomb.com.

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    Customer ServicePriceStaffTransparencyCommunication

    Reviewed July 21, 2020

    The team we had for this entire home buying process was outstanding. It was seriously less stressful buying a home than a car. I really can't believe how easy Veterans United and the personnel that work there made this. Buying our first home through BofA was an absolute nightmare with no communication and seemed like we were paying fees left and right. We new exactly all of the costs and what would be needed at closing. Also, the Realtor that VU had contact us at the very beginning was awesome. I highly recommend Veterans United and the teams they have in place are top notch and keep you up to date every step of the way. Thanks again.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed July 16, 2020

    Carrie ** and Nina ** were the absolute best! If you are looking to purchase a home and are worried about the process. Veterans United is the lender you want the work with. From pre-approval to close, Carrie and Nina we so helpful, informative, and quick to respond to any of my questions. I wanted to Purchase a Condo in Dallas and although it's a can be a little more difficult due to some of the VA requirements, Carrie made sure that the place I found was VA approved and we started the process. I did all of my paperwork online and we closed in a very quick time frame. I submitted my initial contract on June 16th and closed on July 15th with the option to close on the 9th if I had wanted to! If you do the work on your end Veterans United will reciprocate and work just as hard. I highly recommend veterans united to anyone veterans looking to purchase a home! I would ask for Carrie ** because as i stated already, she is the absolute best!

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    Customer ServiceCoveragePricePunctuality & SpeedOnline & App

    Reviewed July 15, 2020

    The Veterans United team is very organized and efficient. The “MyVeteransUnited” portal makes completing “To Do” tasks very easy in my opinion. Whether using a home PC, tablet, or smart phone, customers can complete tasks quickly and efficiently...saving time for everyone. Veterans United also offers a service to provide home insurance quotes from their sister company “Military United Insurance, LLC.” We found their quotes on par with other sources for home insurance, and we ultimately selected a quote from SAFECO.

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    Price

    Reviewed July 11, 2020

    I'll definitely recommend Veterans United to any potential home buyers. They not only look into home finance but make you feel comfortable in making these decision. They state facts and let you see what is affordable and even lower finances.

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    Profile pic of the author.
    Customer ServicePriceLoan Process

    Reviewed June 30, 2020

    The confines of this box will not do any justice for Tim ** or the whole Veterans United team. Every interaction whether it be with Tim, his immediate team, the servicing department, escrow or whoever I speak to my customer service experience has been second to none. Tim's leadership, knowledge, ability and skill are worthy of imitation and he has made our second home loan experience easier than the first. Thank you Veterans United! Semper Fi!

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    Punctuality & SpeedStaffLoan ProcessRatesFollow-Through

    Reviewed June 28, 2020

    This is my second home purchased using my VA loan benefit. The first time I purchased using another company, it felt like I was back in the military, "hurry up and wait, that is just the process." With Veterans United, the process was seamless, information was clear, explained thoroughly, and the timeline they set was met as promised. Their team of professionals work hard for you and pair you with a motivated realtor who is able to help you find the home perfect for you. If I could describe Veteran's United in one phrase, it is simply Best In Class, deserving of a 5 star rating for integrity, professionalism, and service. Outstanding job Veteran's United.

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    Loan Process

    Reviewed June 25, 2020

    Loan mitigation fraud during Covid. Veterans United has said they don’t question integrity when giving an applicant Covid relief on the mortgage. Nor did they seek consent for a jointly owned mortgage and allow fraudulent information to allow loans to get Covid relief for 180 days.

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    Staff

    Reviewed June 12, 2020

    What a great experience. I can't thank VU enough for turning a potentially nerve-wracking situation into a positive life moment. They're responsive, professional, and knowledgeable. You will NOT regret working with them.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffBillingLoan Process

    Reviewed June 9, 2020

    Just as I had thought, do not believe everything you hear or read about this company. No different than any other. Of course they have a lot of positive reviews. But are they from real customers or have those reviews been “paid for”? Doesn’t really matter. Because if your credit score meets their qualifications, then you will probably have no issues. With them or with any other company. My credit does not meet their qualifications. Which brings me to this site to write this review. After having my ass kissed for nearly 40 minutes about how wonderful Veterans United is and how great I am and how easy the process is and how much I will love my new home and how they can’t wait to put me in it... the “specialist” ran my credit. My score did not meet their threshold of 660. Ok. I knew that.

    I was told that they have this program called “Lighthouse” that helps individuals like me get their credit to where it needs to be in order to qualify for a home loan with them. My score is 600. 60 pts away. So that’s where the friendly “specialist” basically wished me luck and ended the call. Since I am unable to meet their qualifications now, I was just a fish to throw back. Anyway, funny thing... I get an email from this “Lighthouse” saying to keep paying my bills on time for the next 90 days and they will check my credit again to see where I am at... LMAO!!! That’s the program??? That’s the advice??? NO ** SHERLOCK!!! Really!!! What a joke!!!

    They will not be getting my business once my credit score has improved. They have shown me their true colors. Nothing but bs. And if you meet their qualifications they will kiss your ass until they don’t have to anymore. If you know you do not meet their credit score qualifications. Don’t waste your time. Build your credit score and go with a real bank or other institution. Because all these people care about is a number. You are more than a number.

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    Staff

    Reviewed June 6, 2020

    My lending team was very professional and persistent with information and answers I had questions about. It is hard to put trust in lenders nowadays but Kody and Holly took very good care of me and guided me through the process. This team I do trust.

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    Customer ServiceStaff

    Reviewed June 5, 2020

    My wife called them to get some information and they pulled my credit report without permission or even talking to me. We aren't looking at buying a home for at least another 6 months. Nathan, the "CEO" acts like 40 year old child along with his shady team of dufus employees. They are nothing more than a bunch of scammers taking advantage of veterans. I just hope they don't upset the wrong one...

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    Staff

    Reviewed May 24, 2020

    Veterans United went above and beyond to helped me purchase my very first home right before my 62 Birthday???? And during a pandemic! Lisa United States Marine Corps Veteran???? #ProudVeteranHomeowner!???

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    Staff

    Reviewed May 23, 2020

    Veterans United was great to work with and I would recommend them to all my family and friends. They are very friendly and easy to work with, they answered all my questions in a timely manner. I would definitely use them again. They do great things for Veterans.

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    Punctuality & SpeedStaff

    Reviewed May 21, 2020

    This company stayed with us through the entire home buying process and I would recommend them to a friend. They answered all our questions and were very prompt in all they did. They were very courteous and a pleasure to deal with.

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    StaffLoan Process

    Reviewed May 21, 2020

    We are extremely happy with the experience we have had with Veterans United. The loan team was extremely helpful and very accessible. My wife and I could not be more pleased with how easily this process went.

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    Reviewed May 11, 2020

    I am currently having a very hard time with Veteran United and their assigned Realtors. I will keep you posted, but for now I will say, "it is probably best to find your own Realtor especially if you are **".

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    Veterans United Home Loans Company Information

    Company Name:
    Veterans United
    Website:
    www.veteransunited.com