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Veterans United Home Loans Reviews

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About Veterans United Home Loans

Veterans United Home Loans (NMLS #1907) is a mortgage lender headquartered in Columbia, Missouri. It specializes in U.S. Department of Veterans Affairs (VA) loans for home purchases and refinances. Veterans United services loans in all 50 states and offers online support for customers who don’t live near a physical branch.

Pros
  • Specializes in VA loan programs
  • Purchase and refinance options
  • Available nationwide
Cons
  • Only has 24 branches across 17 states
  • Website is difficult to navigate

Veterans United Home Loans Reviews

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    Page 11 Reviews 1635 - 1835
    Staff

    Reviewed Oct. 28, 2021

    Thank you very much for allowing me to experience home ownership. Veterans United is an outstanding company. The whole process took less than two months to complete. BRAVO ZULU to everyone involved. Sami ** and her team are OUTSTANDING. Happy holidays to each and every one of you.

    - Navy veteran

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    Customer ServicePunctuality & SpeedStaffLoan ProcessHonesty & Transparency

    Reviewed Oct. 27, 2021

    To anyone who is a veteran and looking for a home loan, Veterans United Home Loans is the answer. I have been in the real estate law business for almost 30 years, so I have seen just about everything. I didn't know what to expect when I made loan application with Veterans United. Honestly, I was not expecting things to go flawlessly. I could not have asked for a better experience. Everyone, in the loan process, was in constant communication. There were not any surprises. The team was so pleasant. The icing on the cake was that our loan even closed early. We were able to move into our dream home a week earlier than expected.

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    Staff

    Reviewed Oct. 26, 2021

    I would fully and wholeheartedly recommend VU for any Veteran looking to purchase or refinance. This team of professionals know how to do it correctly and precisely. The manner in which they performed was absolutely stellar.

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    CoverageStaffLoan Process

    Reviewed Oct. 25, 2021

    Veterans United provided the most knowledgeable and compassionate personnel I have had the opportunity to work with while buying a home. They asked me the right questions to determine the best type of loan to fit my needs then worked with me to explain and obtain required documentation. They stayed with me through the underwriting process and kept me informed of the approval status from day one to final approval to close. I am very happy with my treatment as a Veteran and would highly recommend them to any of my friends, colleagues and fellow service members.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 23, 2021

    I have bought two houses through Veterans United and will use them for any future purchases as well. They are experts in their craft, and offer outstanding customer service in a prompt manner. Matt ** and Kody ** in particular made my move exponentially easier. 10/10. An overall great experience.

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    StaffRates

    Reviewed Oct. 23, 2021

    Very interesting and very informative. I would definitely recommend Veterans United to any Veteran. They are very friendly and easy to work with. They explain everything to you and keep you informed on what the next step is during the home buying process.

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    Customer ServiceStaffLoan ProcessRates

    Reviewed Oct. 22, 2021

    Veterans United is absolutely the way to go for VA loans. I had initially worked with a few other banks as I was shopping for the best rate. When it comes down to it, Veterans United knows the VA loan system inside and out, and we had a very specific situation we had to deal with since we are retiring from the military and moving across the country to our newly constructed home. All kinds of pitfalls that other banks ended up wrapped up on. I came to Veterans United and they navigated our specifics with ease! Absolutely outstanding customer service. There is a reason these guys close some of the largest numbers of VA loans per year, they KNOW how to do it, and they do it well!

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    Staff

    Reviewed Oct. 21, 2021

    Joel was AMAZING to work with. I am so grateful to have been able to work with him & Rachael. The process was seamless and I couldn't be happier with the process. As a buyer, this is how I imagined buying a home would be.

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    Staff

    Reviewed Oct. 20, 2021

    I always thought closing on a home would be a stressful hard thing to do. The team at Veterans United made it the complete opposite. They will work with you and answer any questions you may have. They keep in touch throughout the entire process to ensure everything is on track for closing. 10/10 would recommend

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    StaffHonesty & Transparency

    Reviewed Oct. 19, 2021

    I honestly expected buying a home to be way harder! We were guided from start to finish, and connected to just the best professionals. From the team at Veterans United themselves, to their partners that help you find exactly what you want, and then negotiate and draft exactly what you want, to their recommended home services, and any other help you could possibly need, they take total care of you. They've GOT you. Thanks so, so much! Michael and Monica **, Williamsburg, VA

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    Customer ServiceStaff

    Reviewed Oct. 19, 2021

    We used Rob’s team to buy our house and refinance it. They made it incredibly simple for us and took care of as much paperwork for us as they could to ease the process. They even went through the VA to get my COE as well. Their communication was excellent, it was a much simpler process than buying our first home.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 17, 2021

    Veterans United helped us to buy our first home and now, our second home. The team is very quick to respond and extremely knowledgeable to help guide you through every step of the process, which has been so amazing, especially in this crazy market! We are so thankful for Veterans United and recommend them to everyone we know who is looking to purchase or refinance! Thank you again for taking such great care of us as we purchased the home of our dreams!

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    Reviewed Oct. 14, 2021

    Fellow vets... These are the folks to go to when you need to buy a home. Forget the rest. No one will treat you as fairly or respectfully as these people will. They get the job done right.. That is all.

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    Loan Process

    Reviewed Oct. 13, 2021

    If you're a first time homebuyer I highly recommend that you use Danny's loan team as they will walk you through step by step making the homebuying experience smooth. You'll never think of going to another lender after your experience with this team. 10 out of 10!

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    Staff

    Reviewed Oct. 13, 2021

    I'd recommend this team of people. They made it happen and were helpful and were able to make it happen. I'm very grateful to all of them. Very helpful with any and all questions and the process, even after work hours.

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    Staff

    Reviewed Oct. 12, 2021

    We are very pleased with Veterans United. The entire team was extremely helpful and friendly. This was best home buying experience of the five homes we have purchased over the last 30 years; we will highly recommend VU to our friends.

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    Staff

    Reviewed Oct. 12, 2021

    These folks are there to help you through the process of buying and financing a home. They have teams of people that are there to work for you and take the stress out of buying a home. Everything is done online so it reduces all that paperwork, and they make closing so simple because almost everything is signed before you go to closing. I wish everyone could use the team of folks I had. They were wonderful. Once we found the home we liked it only 45 days and it was moving day!

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    StaffLoan Process

    Reviewed Oct. 10, 2021

    Great experience. Kris and his team were excellent. They worked with me throughout the entire process, and were very helpful and patient. Highly recommend getting a loan through Veterans United, and remember to request Kris.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Oct. 10, 2021

    Veterans United was very professional and fast handling my home loan. They quickly answered any and all questions that I had. It took just over 30 days to complete my purchase. I highly recommend them.

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    Staff

    Reviewed Oct. 8, 2021

    The VU team was extremely helpful and managed to make this experience less stressful. Carrie, our realtor, was amazing! She did everything possible to get us to houses that fit what we wanted, and she would also give feedback on each house we visited. Overall, I would happily work with Carrie and the VU team again on looking for a home.

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    Staff

    Reviewed Oct. 8, 2021

    I was looking to purchase my first home and thanks to the amazing people at Veterans United. They made it happen. Usually people say that the house buying process is extremely stressful but I never felt like was once. Thanks to my amazing team at Veterans United.

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    Staff

    Reviewed Oct. 7, 2021

    Lee ** and Team did an AMAZING job from beginning to end. This was my first time purchasing a home and Veteran's United set the bar high with their smooth process and professionalism. My family and I will be forever grateful for their services to get our dream home. For all future homebuyers look no further than Veterans United. They will go above and beyond!

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    Customer Service

    Reviewed Oct. 6, 2021

    I was in a sticky situation. My landlord gave me 30 days notice to move out because he was selling the house (I was on month to month rent since I lived there for 5 years). So I called VU and gave them the scoop. They gave me a pre-approval that day. As of Oct 4th I now own my own home. A little over 30 days. If you have your ducks in a row it can be done. THE CHRIS ** TEAM WAS AWESOME!!! And the realtor they hooked me up was phenomenal!!! Everything went as smooth as smooth can be with the Chris ** team and my realtor Nichole **. Thank you for an awesome job!!!

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    StaffHonesty & Transparency

    Reviewed Oct. 6, 2021

    My home buying experience has been excellent with Veterans United; beginning with Nate ** and ending with Kris **; their expertise and care given to me was above and beyond. I have and will continue to direct people to Veterans United. I honestly don't trust anyone else., With much gratitude, Veterans United sent me a housewarming gift. Thanks for my beautiful doormat @ Veterans United.

    Tia **, member since 2019

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    CoverageStaffTransparency

    Reviewed Oct. 6, 2021

    In a short time, Veterans United made the purchase of our house possible. A transparent and fair process. Thank you for your professionalism. Thank you to Ben ** and his Team. May GOD Bless you Forever.

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    StaffLoan Process

    Reviewed Oct. 1, 2021

    Veterans United made it easy to get preapproval for a home loan. They got my VA loan certificate for me and they walked us through the process step by step. Our loan team was very knowledgeable and personable. I would use them again and recommend them to others.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Oct. 1, 2021

    We were dreading the loan part of the process, friends had told us this is the toughest part of buying a home. However, Veterans United made this experience amazing. It was very smooth and fast! I highly recommend this for all veterans who are ready to purchase a home.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Oct. 1, 2021

    Veterans United is an outstanding company to work with. Everyone we dealt with through the whole loan process was very helpful and very courteous. Trent ** and his team were absolutely outstanding throughout the whole process. Trent and Jennifer were very thorough and very helpful whenever I had any questions or concerns. Trent and his team were quick to get me any answers or solutions I was looking for. Trent, Jennifer, and Jake were all very professional and I couldn't have asked for a better experience in this whole process. I give them an 11 out of 10. This veteran is feeling greatly appreciated. Thank you!

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    Customer ServiceStaff

    Reviewed Sept. 30, 2021

    My first home purchase experience was not the best. When I was beginning the process to move forward with my refinance, I was cautious to say the least. Drennan and Anthony were the best. They were understanding, informative, and always remained in communication. This time around was such a positive experience and I feel as if I won all around! Thank you Team!

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    Staff

    Reviewed Sept. 28, 2021

    We worked with this company twice. Extremely professional and considerate. You will find no one better to work with. Closed in record time. Very easy to work with. Mike and his team are the best people you could work with.

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    Customer Service

    Reviewed Sept. 28, 2021

    I highly recommend Veterans United to Veterans looking into purchasing or refinancing a home! Great customer service and they will go out of their way to make sure any questions or concerns are answered. The process was so easy and they were the best to work with!

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    Punctuality & SpeedStaffRatesHonesty & Transparency

    Reviewed Sept. 28, 2021

    Agent terrible. Very disappointed in Veronica **. Lied about repairs. Had no interest making sure repairs were done correctly. Ask Veterans United still waiting on appraisal that repairs are done corrected.

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    Reviewed Sept. 25, 2021

    5 out of 5 stars for me and my family. This was My 1st home buying experience experience and they made it extremely pleasant. It's pleasant and as stress free as possible. The V the VU team and Katie ** especially Did a great job of keeping us informed and educated and all of our questions answered along the way. They really do go out of their way to to make the best experience possible for their clients. Thank you VU and especially Katie **!

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    Staff

    Reviewed Sept. 25, 2021

    These guys are the way to go. They care and it shows. No lip service, they tell it like it is and get you to the finish line. Very happy with my experience and will use them again if I ever buy another place.

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    Customer ServicePriceRates

    Reviewed Sept. 25, 2021

    Veterans United, especially Don, provided great customer service beyond expectations. He gave his time to explain and fight for the best terms possible. His service and pricing was far better than the four other companies I compared.

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    Loan Process

    Reviewed Sept. 24, 2021

    The services provided were better than I had hoped. At every step they walked me through each turn and ensured everything they could do was done. If I ever have the need to get a new loan, I won't hesitate to go back to them.

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    Staff

    Reviewed Sept. 22, 2021

    The Veterans United refinance team is a professional, friendly detailed group, and would recommend them to any veteran looking to buy or refinance a home. My first experience was a home purchase and currently utilized their services for refinance.

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    Reviewed Sept. 20, 2021

    I was new to the home buying situation and I was doing a lot of searching without my other half to provide feedback, and omg did VU make it soo easy and simple to follow! 10/10! Would recommend for any service-member!

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    Loan ProcessRates

    Reviewed Sept. 19, 2021

    This was my first home buying experience and the loan team made me feel as though I was the only one that mattered and I was excited to work with them and would recommend them to anyone I know that is interested in purchasing a home.

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    StaffLoan Process

    Reviewed Sept. 19, 2021

    This year has been so hard on everyone. But Finding Veterans United Home Loans and getting the team that they set me up with helped our year to end in such a great way that all I can do is cry tears of joy. It was nice to be able to trust again, to have people that really did want to see us with the home we wanted. They never gave up even when we was ready to give up. I thank God for them. The best decision my family and I made was trusting Veterans United Home Loans with our journey in buying our forever home.

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    StaffEase of Use

    Reviewed Sept. 17, 2021

    Process was seamless. The computer program makes uploading documents and tracking every step of process straightforward. It is a fair and easy to use process. The agents are knowledgeable, intelligent, trustworthy, hard working, kind, and very patient. I highly recommend. I will use again when I purchase my dream house in 2-3 years. My agent, Chance should get an immediate bonus and an annual raise. He should be mentored by a senior level executive. He should be placed in a year long leadership program and be tracked for national senior level leadership position.

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    Punctuality & SpeedStaff

    Reviewed Sept. 17, 2021

    Veterans United are amazing! Not only are they professional and knowledgeable, but they made this process simple, fast and pain free! I trust this company and will use their services again! Thank you for helping me and my family!

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    Customer ServiceStaff

    Reviewed Sept. 16, 2021

    Veterans United is the first company that met all my needs, including signings at various locations in two states. All agents were outstanding in customer service and made the process as easy as it gets. Very high marks throughout the process. I would highly recommend this company to any veterans who are refinancing.

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    Staff

    Reviewed Sept. 16, 2021

    I highly recommend Veterans United. I work in the travel industry, and even though my business was heavily impacted by the worldwide Covid-19 pandemic, the team at Veterans United was able to assist and advise me in taking the necessary steps to ensure I qualified for the home my family wanted. They were responsive, knowledgeable, professional and treated me with integrity.

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    Customer ServiceTechStaffLoan Process

    Reviewed Sept. 13, 2021

    We opted for Veterans United for our first loan and came back a second time for a reason. I am grateful we did and we will use VU in the future. Your customer service has been exemplary. Thank you for your consistent reliability and accessibility, but most importantly a genuine care about my family and I while my spouse was deployed during the house buying process.

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    Rates

    Reviewed Sept. 13, 2021

    Veterans United is a great company to work with, they all have the best interest with what the customers wants. They are very communicative with the whole process, and no question is a stupid question with them.

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    Staff

    Reviewed Sept. 13, 2021

    The The professionalism with Nate‘s extends beyond just Nate. His entire team is the exactly same, they’re all super professional they’re all super easy to talk to and they’re all super nice. I would recommend anybody on earth to this amazing team of home experts because that is truly what they are, experts, in every sense of the word!

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    Customer ServiceStaff

    Reviewed Sept. 11, 2021

    As a veteran owning a home was a big thing to me and our family. The team at Veterans United went above and beyond to get us into a home of our own. If you need a mortgage lender, there is no reason to go anywhere else. Call Veterans United and let them help you get into the home of your dreams, they made it happen for us. Thank you again.

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    Loan Process

    Reviewed Sept. 10, 2021

    If you are a military veteran and looking to get a home, don't choose just any random agency. We served our country and here at Veterans Home Loan Agency they make it out of their way to return the favor, no matter how miniscule you might think. Give them a chance fam, you won't be disappointed.

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    Reviewed Sept. 10, 2021

    We had a such a pleasant and easy experience. What a great team to work with on purchasing a home. We never had a worry, and we were never left on our own to figure things out. We are grateful we want through them!!

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    Customer ServiceStaffLoan Process

    Reviewed Sept. 10, 2021

    Veterans United provided the kind of customer service that should be viewed by the business world as the gold standard. Excellent communication with me as a client. Their e signing system of documents was swift and easy. And I can't say enough positive things about my loan team.

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    Staff

    Reviewed Sept. 10, 2021

    I highly recommend this company! Very professional experts in their field! They truly care about the individual. They answered all my questions in a timely manner! I felt very comfortable with this company!

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    Reviewed Sept. 10, 2021

    The entire experience was very easy to complete and took a lot less time than I initially expected. Being able to sign and pass documents online was a great option that kept me from having to drive to different places to complete those tasks.

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    Reviewed Sept. 9, 2021

    The entire process was organized and went smoothly because of the efforts by Caleb and Stephanie. They are the best and give our veterans the best service in which they deserve. I enjoyed working with both of them and Jodi throughout our home buying process. Thank you Veterans United for making this all possible!

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    Customer ServiceStaffLoan ProcessTransparency

    Reviewed Sept. 7, 2021

    There were bumps on my road to homeownership because of the housing market but Veterans United made the process a lot easier than I thought it was going to be. I knew where I stood at every step of the process and they kept me up to date on everything. I would definitely recommend them to friends and family. My home loan officer did an amazing job letting me know what all of my options were and helping me navigate the process as well.

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    Staff

    Reviewed Sept. 7, 2021

    Veterans United has delivered on the American idea of homeownership. I was handled with professionalism and due diligence and I believe you will be treated the same. Now it is time for the good years and Veterans United made it possible to plant my flag!

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    Staff

    Reviewed Sept. 6, 2021

    Thank you everyone for your help and professionalism. As you all know, we were up against a challenging builder that didn't want to cooperate or communicate information to us. To sum up our challenges, the president of the company stated (I'm paraphrasing), "If you don't like it, then go somewhere else and I'll sell the house for more". Despite the challenges we had to overcome, my team (you guys) made the experience bearable and helped us keep things together and push through. It did not go unnoticed and it was very much appreciated. Thank you!

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    StaffLoan Process

    Reviewed Sept. 5, 2021

    Words can not express the gratitude I have for the individuals working at Veterans United. I truly felt like everyone I worked with cared from beginning to end. The information I was given was accurate, they helped me with securing my loan and getting everything moved. We definitely need more people like the ones working at Veterans United!

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    Punctuality & Speed

    Reviewed Sept. 4, 2021

    Did a cash out IRRL and it was completed promptly. Nyk and his team did a wonderful job. The appraisal was a little low in my opinion from the VA but that's doesn't reflect on the company. Fees were a little high based on closings I have had in the last but not unreasonable.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Sept. 4, 2021

    We went with Veterans United Home Loans to refinance our home for remodeling. Brian ** and team helped us through the VA Loan process. It was quick, easy, and they answered all our questions right away. We highly recommend this company.

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    Customer ServiceStaff

    Reviewed Sept. 4, 2021

    Veterans United has been the best company that I have ever used to finance a mortgage. This is the 3rd home that I have bought and they were leaps and bounds ahead of the game. The open lines of communication were huge to me, needing to know where we were at and what I needed to do to ensure we closed on time. There was a bit of a mad dash right before close but they worked hard to get it done and it paid off. New York State is a tough state to purchase a home in so I am thankful for the team I had. Highly Recommend.

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    StaffFollow-Through

    Reviewed Sept. 4, 2021

    I've heard horror stories about home buying for the longest time but Veterans United set me up with an amazing team, Alberto, Lindsey, Mallory, Subah, and Tasha have had my back from the start, always answered any questions I had, and made sure I was ready to purchase the house I wanted and have the ability to follow through and make it happen. I can never thank them enough for their hard work and concern for me, but from the bottom of my heart Thank you all so much!!!!

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    Rates

    Reviewed Sept. 3, 2021

    We have purchased 2 homes using Veterans United. They have been on time and hassle free. Their interest rates are highly competitive. We highly recommend VU. We used Jake **, senior lender for both experiences. Ask for Jake.

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    Customer ServiceStaffLoan Process

    Reviewed Sept. 3, 2021

    Homeownership was an elusive dream after adopting my grandson, that dream transformed into a desire to purchase a home capable of providing an environment conducive to his needs. I am a veteran, but I hesitated to apply because of the uncertainty that my MOS and time in service would be sufficient. Then, I decided to call Veterans United Home Loans. Indeed, my active duty and Army reserve service qualified me for the magnificent benefit of a VA home loan! The loan officer and Real Estate Agent were like battle buddies and guardian angels. They provided the guidance and encouragement to make it through the entire process unscathed. If you are a Veteran and want to purchase a home, please do not hesitate to contact Veterans United. You will be glad you did!

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    Customer ServiceStaffTransparency

    Reviewed Sept. 3, 2021

    I am proud to have served in the U.S. Army for 20 years and except on holidays that commemorated the military until now I did not consider how very special I felt about my service to my country. Jon and his team were amazing throughout the entire process. I was treated with the upmost respect. They were both professional as well as always giving a personal approach. They were very knowledgeable and were consistent with updating us throughout the process. Literally as soon as we walked out of the attorney office from closing Jon called and we both excitedly said congratulations and we did it at the same time. Thank you Jon and please thank your team for all of their support.

    Angela **
    U.S. Army (Retired)

    First Sergeant

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    StaffLoan Process

    Reviewed Sept. 3, 2021

    Easy, to the point, professional service. Used Veterans United for initial home loan as well as for refinance. Worked with the same loan officer; JB who is the consummate professional. I recommend using Veterans United.

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    Staff

    Reviewed Sept. 2, 2021

    Great people and that is all that is important to us. They really care about their veterans and want to help, we truly felt they wanted the best for us. A blessing all the way. We got the keys to our home 3 weeks after finding the home we wanted. We will use them again.

    Dave and Tracy, L

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    Staff

    Reviewed Sept. 2, 2021

    These professionals know the Mortgage Lending business. They were always caring and considerate explaining the nuances of the Mortgage process. From beginning to the end they were there for us when we had questions or just needed to talk about our particular situation.

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    StaffLoan Process

    Reviewed Sept. 1, 2021

    From the loan officer to the agent this group was helpful in making the purchase seamless. I like the to-do list that helped keep us all on task. The closing process took less than 30 minutes. Never seen an easier process.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 31, 2021

    Don and the team were great, adjusted to my work schedule for calls and talked this first time home buyer through each step. Would definitely recommend Veterans United and Don to a friend or family member.

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    Punctuality & SpeedMaintenance

    Reviewed Aug. 30, 2021

    Real Estate is not a business where you're going to run into boatloads of perfect situations with smooth steps, an absence of complications and delays, and quick closing ls as the norm. Who you have standing behind you makes a world of difference when you have to stand up against the many common complications and delays you can find in these situations. It is up to your team to support you and make the path as smooth and navigable as possible, and our journey would have been unbearable without this team backing us. We had a *nightmare* of an experience with the sellers of the house we fell in love with, and this team kept our hopes and dreams afloat while we navigated through some pretty spirit breaking events and experiences, and because of them we made it through were able to close on the home we wanted. Highly recommend.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Aug. 29, 2021

    During the early stages, my loan process was rocky, but near the end it went perfectly. Between my entire team at VU and my real estate agent, I wouldn’t wish for a different experience. Thank you to Stacy **, Bryan **, Mason **, Josie **, and Casey.

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    Staff

    Reviewed Aug. 28, 2021

    The team was very efficient. We closed in under 30 days from initial view of the home. I would highly working with Mike and his crew. As a whole, the Veterans experience will be easy and very upfront about any surprises that might come up.

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    Loan Process

    Reviewed Aug. 28, 2021

    My experience with Veterans United Home Loans was fun, easy, and very satisfying. They treated me and my wife with respect and always kept us informed on the process. My loan coordinator Aaron ** was very impressive.

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    Staff

    Reviewed Aug. 28, 2021

    Outstanding support from everyone with VU. They made my housing process easy letting them handle all the important tasks. Even during the real estate season being crazy, they were able to help in any way possible.

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    CoverageStaffLoan Process

    Reviewed Aug. 27, 2021

    Very thankful to Ryan for working with us throughout the process. It was not at all easy, however Ryan kept us informed and kept us on track. He reached out to us and related important information when things under the underwriting process got complicated. We appreciate that we can reach out to you about any concern on any given day or time. Thank you for helping us to secure this home loan!

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    Customer ServiceStaffLoan Process

    Reviewed Aug. 27, 2021

    Since the first day I called to ask for a home loan, the team was with me along the way all then up to the day of my closing. Answered any questions I had in a manner's time, kept communicating with me in any requests needed of me, all around great quality assistance.

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    Staff

    Reviewed Aug. 27, 2021

    As a veteran, buying a home is tedious and difficult. With Veterans United, Ryan and Tasha help make it all easier in getting you as a veteran into a home! Cannot say enough about their efforts. First part is your approval and that is your responsibility. After that, they make it easier to transition. Great benefit…

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    StaffLoan Process

    Reviewed Aug. 27, 2021

    Our experience with Veterans United is the BEST ever. They are a one stop shop. Please ask by name for Kelly ** to be your Loan Specialist and I guarantee you will not be disappointed. She understands the needs of Veterans and will treat you and your loan process with the utmost professionalism and make it a smooth transition. Randee ** is a Concierge for Veterans United and she is also at the top of her game. She contacted us at the beginning process and provided us with the references and service connections that made our cross country transition seamless. Kelly ** and Randee ** are AMAZING. They are excellent representatives of what type of service Veterans United provides to Veterans. Fellow Veterans, please ask for Kelly ** to be your Loan Specialist and Randee ** to be your Concierge. I guarantee you will not be disappointed with Veterans United. Semper Fidelis (Always Faithful).

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    Customer ServiceStaffLoan Process

    Reviewed Aug. 26, 2021

    Aaron T. was exceptional in providing us an incredible experience in purchasing a home of our dreams!! My husband, a Vietnam War veteran, and I were in the market for purchasing a new home and when our financial advisor referred us to Aaron and his team from Veteran United Home Loans, we never knew the extent of what he/they were able to do for us. It was truly remarkable in how he and his team "went to bat" for us, every step of the way. They were friendly, professional, knowledgeable, and kept us informed throughout. Their guidance from beginning to close of escrow was flawless. If you are a veteran and considering purchasing a home, you MUST learn all the benefits available via Aaron and United Home Loans!!

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    Customer ServiceStaffLoan Process

    Reviewed Aug. 25, 2021

    I have never experienced customer service of this magnitude before. USAA was always my go-to for good customer service, but Eric ** and his team have gone far above what I thought good customer service could mean. They have been extremely friendly, helpful, and seem like they would give the shirt off of their backs just to make their clients happy. In such a stressful time with me and my wife buying our first home, Eric and his team made a positive and strong impression on what kind of service can be expected of Veterans United. I would happily and confidently recommend Veterans United to anyone I know looking for an extraordinary experience in their home loan searching process.

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    Punctuality & SpeedStaff

    Reviewed Aug. 25, 2021

    Matthew ** his team were AWESOME! Anytime I had questions or concerns, Matthew answered them quickly putting my worries at ease. As a first time home owner and a Realtor, Matthew made this process stress free. I will recommend all my customers to Matthew. Thank you again for all your hard work and professionalism.

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    Punctuality & Speed

    Reviewed Aug. 25, 2021

    I closed on my new home in less than a month! From the beginning to the end the process was fast paced and hassle free. Shoutout to Brant, Melanie, Nanette and Jennifer! If you're looking for a new home you can't go wrong with Veterans United.

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    Customer ServiceStaffLoan ProcessTransparencyCommunication

    Reviewed Aug. 24, 2021

    The housing market in 2021 is very challenging. When I called Veterans United the first time I had a low hope to be approved for a mortgage loan amount that allows me to get the house I wanted. Jonathan was very professional, he understood my situation and did all that it takes to preapprove the amount I need to get the house. He was following up and kept me updated with any changes. I think making that call to veterans united was the best decision I made in 2021. Thank you all.

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    Staff

    Reviewed Aug. 23, 2021

    Lori and Joel went above and beyond for my wife and I when securing a home. They stuck through the difficult times and provided amazing assistance. Veterans United as a whole was outstanding and the entire process was fairly smooth.

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    Rates

    Reviewed Aug. 23, 2021

    I never knew about Veterans United but after the service I received from Gwen and Tegan I am telling everyone. The experience was easy, non-time consuming and within all the dates. The personal contact from Gwen was incredible. I was a real person with interests that she was interested in hearing about. She also shared some of hers.

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    Punctuality & SpeedStaff

    Reviewed Aug. 23, 2021

    Veterans United was very helpful for first time home buyers. Had no headaches whatsoever. Will definitely recommend to others. Lastly, I want to thank Veterans United again for making my dreams come true super easy and fast.

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    Staff

    Reviewed Aug. 22, 2021

    I can't thank Veterans United enough for making our first home a smooth and educating experience. Give Lee, Nicole, and Amanda a raise! They really took great care of me and my family. If any Veterans need recommendations, got to Veterans United and you won't look back.

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    Reviewed Aug. 21, 2021

    They made buying a house easy and painless. When I had questions they would go out of the way to make sure I received any and all answers to those questions. I highly recommend them to any veteran looking to buy a house.

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    StaffLoan Process

    Reviewed Aug. 20, 2021

    I chose Veterans United because I wanted to get the most out of my VA Loan and they did not disappoint in any way. They were easy to work with, and I highly recommend them. Personal service and extremely knowledgeable staff. Went above and beyond to assist me. Best decision I made.

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    Reviewed Aug. 19, 2021

    I would recommend Veterans United to anyone. They have a flawless system setup which provides the easiest, quickest, most complete, satisfactory and successful service to their clients as possible. And it is all conducted virtually online while they work with you step by step through the pre-qualifying process, house hunt, and then mortgage prep and approval. They then work with the local Title Company to prepare and conduct the closing - all we had to do was show up and sign the final documents!

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    StaffLoan ProcessRates

    Reviewed Aug. 18, 2021

    Our loan officer (Nick **), his team and Veterans United provided outstanding support through our first time home buying process with a VA loan. They provided a streamlined easy to follow process, the lowest interest rate out of anyone else and managed to save us nearly $5,000.00 dollars at closing. Highly Recommend!!! Yes I am a real customer and yes I know my comment looks automated, but it's true.

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    StaffLoan Process

    Reviewed Aug. 17, 2021

    We refinanced our existing home loan. Kayla and her staff were outstanding. Irregardless of who we spoke with, they were always attentive to our questions and pleasant to work with. The process was straightforward and professional. I would highly recommend them anytime.

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    Customer ServicePunctuality & SpeedStaffLoan ProcessCommunicationHonesty & Transparency

    Reviewed Aug. 17, 2021

    After spending nearly 7 months dealing with another For Veterans Home Mortgage company and getting the absolute runaround... I came upon the Veterans United Website and said why not... My experience up to this point was horrific... No calls for weeks... Oh we need more info... No communication again for weeks... We are going to close in 2 days... 2 weeks later... We need more info... Rinse and repeat...6 months...

    Then I reached out to Veterans United (while still trying to close with this other company) Here is what I was met with... Courteous! Respectful! Mindful! Helpful! Honest! This list could go for days!!!! All Positive!!! It was absolutely refreshing to have a Team of Professionals who genuinely care and want to service your financial needs!!! Totally Amazing group of people who strive to deliver exactly what I wanted and needed!!! Scott ** is AMAZING!!! His partner in this was Blair **... She was AMAZING!!! They both reached out and kept the lines of communication open and ongoing... Very little pause times where you are left wondering what is going on....

    They were on top of everything and constantly giving you feedback as to where we are in the process!!! The little extra they do to make you feel wanted and needed as a customer!!! Scott and Blair... Thank You!!! Scott ** and Blair *** are 2 high quality people who WILL make it happen!!!! So Blessed you were brought into my family's life!!! So the best part of this story is that ON THE day my loan was approved with Veterans United I finally get an email from the other place saying they needed more information to close the loan... Happily, I got to tell them that I had already closed with Veterans United and would be terminating our loan application!!! Oh, and it only took 25 days!!! Scott and Blair... World Class Customer Service and Care!!!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 16, 2021

    Super easy and simple process. Extremely knowledgeable and responds quickly to all questions. I would recommend Veterans United to anyone looking to purchase a house. Never left a doubt through the whole process.

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    StaffLoan Process

    Reviewed Aug. 16, 2021

    With Veterans United, you have a team working with you. Each team member is a proficient specialist in their field! They are all capable of doing each other's job. Yet they excel in specific aspects of the loan process. That being said, you know you will be getting a quality finished product! As a quality assurance, each member of the team reviews every step of the process meticulously before it is presented to you...

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    StaffHonesty & Transparency

    Reviewed Aug. 16, 2021

    This was my first experience in buying a home; however I can honestly say that there is no way any company could have made this process any smoother. Dealing with my team was literally the best experience I’ve ever had with any financial process. They were extremely kind and professional. They always made me feel like a friend and not just a client. I would recommend Veterans United to anyone and I would definitely recommend my team especially.

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    Reviewed Aug. 16, 2021

    Veterans United was the best first step to buying our first home. They are with you every step of the way and explain everything. Any veteran looking to buy a home, I would recommend VU a thousand times over. Thank you for your service to veterans!

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Aug. 16, 2021

    My Veterans United Loan Officer was the perfect balance between personable and professional. I did not have guess at anything I knew what was needed and expected at every step. The whole team was encourage and positive through the whole process even when I thought it looked impossible. Their communications came well ahead of the deadline and their replies were always prompt. This was the first time I have bought a house and it went so seamless and without error that it doesn't seem real. I have talked with a lot of realtors and lending agencies over the last couple of years, and Veterans United's team was the only one to consistently be there from beginning to end.

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    PricePunctuality & SpeedStaffRates

    Reviewed Aug. 15, 2021

    I purchased my first home with them, it was very quick and easy and the prices took about a month total. They explain things in a very way to understand way. Recently refinance for a lower APR and it was very painless as well.

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    Sales & MarketingStaffLoan Process

    Reviewed Aug. 15, 2021

    I’m m not sure how you congratulate the team that helped me, but I would like to thank the entire team that assisted in this process. They deserve a paid vacation and a promotion especially for Nick ** (My loan Specialist)and my realtor Mark **. They were rockstars and superheroes all in one.

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    Staff

    Reviewed Aug. 14, 2021

    Tommy and his team are absolutely amazing. We had to propose a super tight closing timeline to have our offer accepted and Tommy and his team delivered. On top of that, they are very knowledgeable and have always been responsive and willing to explain each step of the way and answer every question we had.

    Having Tommy and his team on our side was a determining factor for us to be able to buy our first home. They did go the extra mile for us. We are very thankful and glad we met them!

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    StaffLoan ProcessTransparency

    Reviewed Aug. 14, 2021

    Our home refinance effort was streamlined and successful due to the professional - yet personable - customer care at Veterans United. Sound advice, constant and easy to access online updates, along with people who truly care gave us confidence throughout the entire process, which can indeed be a bit overwhelming. Step by step, they helped us to find ways around several challenges to make our much needed home refinance loan a reality!

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    Customer ServicePunctuality & SpeedLoan Process

    Reviewed Aug. 13, 2021

    I would like to recognize Jeff ** & Shan ** for the efforts on my Cash-out, VA refi. This loan took over a year to close, my fault NOT theirs, and thru it all they never quit, gave up or pushed me to the back burner. They answered & returned my calls in a very timely manner and if they didn't have the answer, which was rare, they would find out and get back to me. I ran into some medical issues which quickly became life and death and needed to escalate the closing date and they did that in a couple of days. Through it all they were right with me even when they were sick, or had other pressing issues. I really can't say enough about this team.

    They even sent me a very nice personalized gift. If the rest of Veterans United is represented by Jeff & Shan then the company will have no problems. I just hope that they get to explain this closing/situation to people further up the ladder, I'm sure they would be rewarded. Again thank you guys from the bottom of our hearts....Paul & Sue **....

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    Customer ServiceStaff

    Reviewed Aug. 13, 2021

    This was our second experience with Veterans United, and Jessica ** and her team carried on the tradition of excellent support, open communication and professional service that makes the entire process smooth and pleasant. I would recommend Veterans United without hesitation to anyone seeking a mortgage via the VA application process.

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    Reviewed Aug. 12, 2021

    Simple, easy and great people to work with. I would recommend this company to any family. Justin ** made and his team made my home buying process a breeze. Buying a home is usually intimidating, they took that factor right out for me and made it simple.

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    Customer ServiceStaff

    Reviewed Aug. 10, 2021

    Very responsive and on top of it all. You will not be disappointed. Attention to detail, they all have great customer service. My experience with Veterans United was outstanding. I felt like they are well organized for how much is going on and how large the business is.

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    Punctuality & SpeedStaffLoan ProcessTransparency

    Reviewed Aug. 9, 2021

    Veterans United was easy and convenient to review, sign, and access documents. My loan officer made sure we were updated on every step of our loan process. A loan officer even helped us when our closing date was postponed to get us in quickly.

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    Transparency

    Reviewed Aug. 8, 2021

    This is a great company that will keep you updated and providing you with accurate information. They will answer any questions that you have and go above and beyond to ensure that you have a GREAT homebuying experience.

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    StaffLoan Process

    Reviewed Aug. 7, 2021

    It was the smoothest loan process in which I have engaged. Why would any veteran use any other loan agency. Responsive, caring, and expeditious. No question went unanswered. You cannot ask for much more!

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    StaffLoan Process

    Reviewed Aug. 7, 2021

    I want to say a warm and genuine Thank You to the two people who were the face of this loan process. Amanda ** and Neisha ** were the absolute best I could have asked for and will hopefully not only be rewarded for excellence but also used as a benchmark in performance for the company and industry as a whole. Thank you both for the outstanding job, and look forward to working with you in the future.

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    StaffLoan Process

    Reviewed Aug. 6, 2021

    Veteran United was able to do for me what other lenders could not or would not do. Searching for a company to help service my VA Loan was frustrating until I came across Veteran United. They gave me the help and service I was looking for.

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    Staff

    Reviewed Aug. 5, 2021

    Absolutely the best service ever. These people make buying a home so easy!! Very professional and helpful staff. You will not be disappointed. They treat you like family! I highly recommend this company!!

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    StaffTransparency

    Reviewed Aug. 5, 2021

    The entire process is laid out before it begins and I was updated every step of the way. The staff is very friendly, professional, and courteous and they always make sure I know what’s going on at all times.

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    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed Aug. 5, 2021

    Very helpful with the entire home buying experience. From the home search all the way through closing, any questions or concerns were answered very quickly. Always felt welcomed by my loan specialist and they made my first time home buying experience very pleasant. Would highly recommend using Veterans United for anyone interested in buying a home.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 1, 2021

    Nick and his team were very helpful throughout the whole process. Always ready to answer any questions I had along the way. Hunter ** was one of the first people I worked with and he did an outstanding job on his tasks. Everyone I was in contact with returned phone calls and emails promptly and I never felt like I was waiting on a call back. Lastly and most importantly to me is that through the whole process I never felt like a customer or client, they had a way of making me feel like my family and I was the number one priority.

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    Staff

    Reviewed Aug. 1, 2021

    The Veterans United website simplifies the home buying process. It made the process much quicker by providing the ability to sign documents electronically as soon as it was needed. Each person that was assigned to me were extremely helpful and made my first home buying experience stress free. They seemed to genuinely want what's best for me. I would highly recommend all of them.

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    Staff

    Reviewed Aug. 1, 2021

    Home buying is a commonly well known stress, but Veterans United helped both directly and with references to create a smooth and painless process of home buying. Definitely would recommend to anyone who is able to utilize their services!

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    Punctuality & SpeedStaffLoan ProcessTransparency

    Reviewed July 31, 2021

    Highly recommend to my family and friends to go through this team for their loan. Never had to wait on updates or when they required paperwork. They were on point from the very beginning to the end. Even assisted in helping me get to the right department when the appraiser held up my loan for 3 weeks. These guys were awesome!!!

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    PriceStaffLoan ProcessRates

    Reviewed July 31, 2021

    Veterans United came through on my home loan with a great loan rate and timely closure. When I made the decision to go with them for my mortgage, I met resistance with the listing agent. To quote my real estate agent "the listing agent is furious because she knows Veterans United never closes on time"; and further, had they known "we were going through them, they wouldn't have accepted our offer. Also they said they won't be signing an extension with us if they can't deliver on time." Boy, did Bo ** and his Veterans United team show them. We were ready close a week ahead of time and guess what, the sellers had to ask for a week's extension. Thanks Veterans United.

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    Punctuality & SpeedStaff

    Reviewed July 31, 2021

    Veterans United provides the best team to meet the demands of any home buyer and or seller. They are prompt and knowledgeable in all aspects of the buying process. I would recommend VU to any of my VA friends looking to plunge into the home buying adventure.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed July 29, 2021

    Their online service was quite easy to follow and it wasn't too complicated. I get quick response from the lender agent. Once they set me up with loan process, they post a To Do list as their need for additional information from me.

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    Customer ServiceContract & TermsCoveragePricePunctuality & SpeedStaffBillingLoan Process

    Reviewed July 29, 2021

    My wife and I just had the worst experience of our home buying lives with Veterans United Home Loans, so please do yourselves a favor and go ANYWHERE else! So with this crazy housing market we thought we were doing the smart thing of getting preapproved for a mortgage, and yet it still took 5 weeks to get final approval! We found out Veterans was planning on selling our mortgage the second we closed on it, so they put us through HELL making sure the purchasing company did not fault I am guessing. We went through underwriting at least 8 times, coming out with stupid questions like “did you pay March and February's house payment?”. They asked this in May, so why not ask about April, or any month? Why does it matter, the house is paid off, the money is in the bank, my credit score is 800, SO WFT? Since they took so long, 5 weeks wasn't really enough so Veterans called the seller's agent to get 5 more days extension.

    The paperwork was not completed until the morning of closing, so not only did we not get to see it the day before, we did not see the paperwork until we closed. We were told the VA funding fee was going to be $10K, ended up being $16K, SURPRISE! We were not allowed to buy down the cost since the paperwork was not completed until minutes before we signed. They told us we would close on time, 5 weeks is enough they said. If 5 weeks is enough, then why did we have to extent the agreement, move twice, once into storage, then 5 days later a second crew to move us again! This costs us over $5000 extra with movers, thousands because we could not see the paperwork early as we should have. Plus my wife, brain damaged niece, four dogs (one blind and deaf), besides me that was throw in the street. There is SSSOOOO much more, but no one will read, except an attorney!!!

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    StaffHonesty & Transparency

    Reviewed July 28, 2021

    The process working with the VA for the first time was great! The team helped a lot and were incredibly patient. If anyone who is a veteran is looking to get into their first home there is honestly no better option. I do not regret it and if I ever plan on getting another I know where I'll be going.

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    Customer ServiceStaff

    Reviewed July 28, 2021

    Veterans United is very professional and helpful at getting you a great deal with your refinance. Excellent Communication and walk you through the process step by step. I highly recommend them. Tom ** & his team are fantastic.

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    Customer ServiceLoan ProcessRates

    Reviewed July 28, 2021

    I would 100% use Veterans United for any other future VA loans or refinancing. Their customer service is top notch. I have used them for my loan and refinanced with them to take advantage of record low rates. Both processes went smoothly.

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    Staff

    Reviewed July 28, 2021

    An incredible team of truly dedicated people that went the extra mile to get my family into our first home. We felt so unprepared for the home-buying process, but the team at Veterans United took the time to give us the knowledge and confidence to make a competitive offer and take as much stress off of our shoulders as they could carry.

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    Punctuality & SpeedStaff

    Reviewed July 27, 2021

    The whole team was amazing! Will definitely work with again. Fast and simple and there to walk you through the whole process and answer all questions no matter how simple they may have been. Start to finish they were always there.

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    Staff

    Reviewed July 26, 2021

    I highly recommend Veterans United. They have teams of people in every area to help make your home buying experience a pleasure. They were in contact with me helping every step. Great job everyone involved.

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    Customer ServiceStaff

    Reviewed July 26, 2021

    From the start they were very nice and helpful on very things from how it works to helping looking for anything you needed for I needed for the new place like internet, utilities, security. They would call to check-in on how things were going and if I needed any help with anything. I was very happy with everything.

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    Punctuality & SpeedStaff

    Reviewed July 25, 2021

    Shawn and his team made my home buying process a complete breeze. They were very informative and addressed any questions or concerns. They were very quick to let me know when they needed something else and stayed on top the entire way through. I highly recommend Shawn and his team and cannot thank them enough!

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    Punctuality & SpeedLoan ProcessTransparency

    Reviewed July 25, 2021

    Highly recommend Veterans United. They walk you through the process and will answer any questions you have quickly. They did an awesome job getting us into our Forever Home. Our Loan Concierge was quick to provide us information and keep us updated. And love Whitney and Lori, our Team!!

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    Reviewed July 24, 2021

    Stephen was really great! He’s become like family over such a short timeframe! We don’t know what we would’ve done without him! He supported us 110% throughout this process even after hours at times. We are forever grateful to Stephen as his knowledge, support, and patience definitely assisted with getting us over the finish line confidently and successfully!

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    Customer ServiceStaffLoan Process

    Reviewed July 22, 2021

    I would offer my STRONGEST recommendation for getting a loan from Veterans United. CLEARLY Subject Matter Experts in their field!!! My loan was processed expeditiously and expertly! The loan officer and his team were extremely well versed in their field, focused on customer service and worked efficiently and diligently!

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    Customer ServiceBillingRates

    Reviewed July 20, 2021

    We would highly recommend this group. They responded to what we needed. They did not try to talk us in to longer terms that we did not need. We would work with this group again. The best! If you are looking at re-financing to get a better payment and lower interest rate, give this group a call.

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    Customer ServiceStaffLoan Process

    Reviewed July 20, 2021

    The process was so easy with Veterans United Home Loans. They have the best customer service and they are beyond thorough in explaining the entire process. They are true professionals. Choose them! You won’t be disappointed!

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    Loan ProcessTransparency

    Reviewed July 18, 2021

    Home buying can be a stressful task. With good support and knowledge from Veterans United it takes a lot of stress off your shoulders. They work with you every step of the way to ensure all proper documents are signed and both parties are up to date on the loan process.

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    Customer ServiceStaffTimeliness

    Reviewed July 18, 2021

    ANDREW and his team are AWESOME. Made this as stresses as they could. They stayed positive the whole time. Andrew was in constant communication the entire process. If I had a question it was answered within minutes. I am a first time homeowner and Andrew and the team made it as stress less as they could. I could not be happier.

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    Customer ServiceStaffLoan Process

    Reviewed July 17, 2021

    Wow, where do I begin. Veterans United and my team of Adam, Amanda, Rich and Shannon are all Rock Stars! I began my journey to home ownership without a clue, luckily these guys and gals were there every step of the way. From outstanding customer service to personable interactions and did I mention they have streamlined their process, so you have your own portal that allows you to track the process/progression of your loan? Well they do and it's great. Veterans United does not just get you pre-approved and tell you to do ABC, they have videos, and articles that further explain each step of the process, detailing what to expect, why this step is necessary what the next step is. Simply put, they bring their "A" game every time.

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    Punctuality & SpeedStaffLoan Process

    Reviewed July 17, 2021

    If you are a veteran and are looking for a team to service your loan for a new home, then look no further. Veterans United took the word "fusion" out of the word "confusion" fusing our questions with quick answers and outstanding service. The whole process from application to close was carefully plotted by them making our experience one for the record books. Thank you Veterans United!!

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    Punctuality & SpeedStaff

    Reviewed July 17, 2021

    The Veterans United team will work very hard to get you and your family into your new home. They are a very knowledgeable and professional team and they will make the home buying process so fast and easy.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed July 15, 2021

    The Customer Service from the Veterans United Staff of Sean, Rain & Craig (to include the Notary, Tim **) were prompt, professional, & personal in every aspect of our REFI process! The on-line process was very streamlined and efficient! We highly recommend Veterans United for any & all Veterans out there looking to obtain a VA home loan and/or refinance! Thank you!

    V/R

    Ken & Paula **

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    Staff

    Reviewed July 15, 2021

    The team at Veterans United were very professional and took the time to answer any questions or concerns that I had. Very professional and made the process very simple for us. From the credit department to document uploads and getting information back to me in a timely manner. Thanks!

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    StaffLoan Process

    Reviewed July 15, 2021

    Veterans United was an overall simple process. This was my first home, and everyone was extremely helpful and professional. I will use them again if the need arises! My loan officer Austin ** was a model loan officer, he went above and beyond to make sure that we were able to get this home, I will now question contact him again if I ever move.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed July 14, 2021

    I purchased my home and refinanced twice since with Veterans United. My loan person Blake was extremely knowledgeable and highly communicative throughout the process. I had a personal emergency in regards to my home and I emailed very late on a Friday expecting a response n Monday. He returned my email before the next morning and delivered exactly what I needed. This shows that he really cares about his customers.

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    Customer ServiceStaff

    Reviewed July 14, 2021

    Dawn and the team were awesome. The entire experience went smoothly and every step was explained in detail. The only issue I had was finding a house (because of the market). I highly recommend Veterans United.

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    StaffLoan Process

    Reviewed July 13, 2021

    The overall experience was stressful from start to finish. My closing was delayed due to the admitted fault of Veterans United. There is too much work for the staff to handle the workload effectively. In the end, I felt like a number and not a customer. I won't be using or recommending Veterans United again. My loan officer did a good job considering his immense workload. This is not his fault, but instead a fault of the organization as a whole.

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    StaffLoan Process

    Reviewed July 12, 2021

    The whole loan process from start to finish was a dream. From the loan specialist, (Isaac) to the administrative support (Deep) to the Concierge (Sonia). The whole process was seamless and flawless. I would HIGHLY recommend Veterans United Home Loans to any and all Veterans.

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    StaffLoan Process

    Reviewed July 12, 2021

    They made the process so easy. Last time I did this with another company and it was so stressful! Chris and his team made it much better and the gifts were amazing and caught us off guard because we were not expecting anything. Definitely the best company out there for veterans and active military for our home loan needs!

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    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed July 10, 2021

    The entire process was simplified, quick and easy. When working with the loan team I felt that they had my best interest in mind. They were very helpful and ensured I got the best rate for my loan. I highly recommend Veteran's United to any veteran looking for a home.

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    Punctuality & SpeedStaff

    Reviewed July 10, 2021

    I'm so glad I went with Veterans United. They turned an intimidating experience into an awesome one. They helped make the process very easy for me. They checked in often and were quick to answer any questions I had.

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    Customer ServiceStaffHonesty & Transparency

    Reviewed July 10, 2021

    Veterans United so many positive things I can say, my team was so great; they answered my questions, responded in a timely manner and never left me stranded or wondering what is next. Everything closed sooner than expected. My house is amazing, my real estate was recommended from veterans united. She stepped up, I was moving from a different state so she was very honest and found me this home before it was on the market (last deal fell though). Everything was easy; the people amazing and never been happier. I am so excited to start the next chapter of my life.

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    Punctuality & SpeedStaff

    Reviewed July 9, 2021

    Veterans United were a great team to work with. I must mention Julie ** who was instrumental in getting this done. She ensured and double checked I had all the requested documents ready and she really kept me up to speed with every thing. My whole experience was outstanding. Big thank you to the entire Veterans United team.

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    Punctuality & SpeedOnline & AppStaffLoan Process

    Reviewed July 9, 2021

    Veterans united makes the home buying process extremely easy. They found us a reputable realtor that was very helpful, their website is fast to learn and makes each to-do understandable, and the loan team assigned is responsive, helpful, and knowledgeable.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 9, 2021

    The process was smooth and easy. The agents were intelligent and efficient. If I had a question, the agent answered in a timely manner. Paperwork was emailed and processed quickly. My house was found and there wasn't a lot of downtime between start and finish.

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    Reviewed July 8, 2021

    They made the experience a good one and an educational one. I had plenty of questions since this was my first home purchase. The whole team was easy to reach and talk to. 10 out of 10. I would recommend them to any Vet.

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    Customer ServiceStaff

    Reviewed July 8, 2021

    Great team! They made the process of buying a home easy. All team members exercised excellent communication throughout and were available whenever we had questions. Definitely recommend when buying a home!

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    StaffRates

    Reviewed July 6, 2021

    I am a real estate professional (and Veteran) that specializes in helping Veterans and their families with the home purchase process. I have NEVER had a Veterans United transaction close on time. Deadlines do not exist to these people. Disorganized. Rates aren't great either. There is no way all of their 5 star reviews are legit.

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    Customer ServiceStaff

    Reviewed July 3, 2021

    Having no experience in home buying Veterans United assisted me greatly as it gave me tons of options and I felt I had a lot of help from the beginning to the end. They even had a checklist that I could refer back to when I was confused or I could call their office and receive help easily.

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    Customer ServiceOnline & AppStaffLoan Process

    Reviewed July 2, 2021

    As a first time veteran homebuyer, VU made the whole process easy from the initial online form all the way to closing. The To-do lists at each stage are straightforward and tell you exactly what you need to upload to the secure portal and the text messaging system to your loan specialist's team makes accessibility simple with typically same-day to 24 hour response times. They were even able to work-around me deploying in the middle of undersigning and find solutions to smooth out any issues that came up.

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    Staff

    Reviewed July 2, 2021

    I couldn’t provide a stronger recommendation than Veterans United and Jeff’s team if you’re navigating the VA process. They made it super easy and helped us get into our dream home. No one is supporting us this well in the home buying world.

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    CoverageLoan Process

    Reviewed July 2, 2021

    Veterans United doesn't just process loans, they assist you in every way through the entire process. The entire team that works with you is a very experienced expert in their part of the process. They answer any question you come up with. Mostly you have very few questions because they cover everything before hand. Would never consider doing a mortgage without them on my side.

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    Customer ServiceContract & TermsCoverageTechPunctuality & SpeedStaffEase of UseLoan ProcessTransparency

    Reviewed July 1, 2021

    Original we started with Veterans United Home Loans (VU) in North Carolina looking for a potential new home in Florida in 2020. Taylor ** with VU assisted us from day one. We had a change in plans, we decided to move instead to Virginia due to a job offer back in November. Once we decided this Taylor immediately connected us with a Veterans United Realtor (Jason **) and Loan Officer (Aaron **) in the Virginia and surrounding D.C. areas in late 2020 and eventually into 2021.

    First time meeting Jason via virtual video due to COVID restrictions. Right off the bat, Jason was very professional, upbeat, very knowledgeable and walked us through the whole home buying process. We received multiple home listings and after a while, roughly several months we decided on 5 homes to look at in person. Mind you we were commuting back and forth from North Carolina to Virginia for work.

    We set up the meet and greet with Jason, at the first new custom built home we wanted to look at first. When we came up to meet Jason for the first time we drove right by the new construction home and Jason as well. Jason immediately called and said, “Is that you in the Subaru SUV?” We said, Yes and he said, “You just passed me and the new house.” We started to laugh and we thought this couldn’t be the house because it was a framed house covered with the barrier protection plastic. Plus, the photo of the new listing was showing a home already built, not the case. Now that we think about it, this home was gift wrapped for us, we just didn’t know it at the time.

    Long story short we parked the vehicles at the bottom of the driveway, because it wasn’t set up for ordinary vehicles just yet. The home was only accessible by the garage and basement doors. The entire house was only framed, no walls, no HVAC, no utilities, nothing just a hollow home. This new custom built home had a lot of potential and we even meet with the builder MMC Contracting LLC Donnie **; and his Realtor Scott **. Donnie mentioned the home was originally being built for his daughter however, they decided to build another home on one of his properties and decided to list this home.

    We then went to four other homes in the area and none of the homes came close to this one. We decided on making an offer on the new custom home construction. Jason made the arrangements and we have owned many homes in the past and this would be our first custom built home. The builder accepted our offer and from that point until we closed on our home June 28th Jason and his Team, Aaron and his Team and the Title Company made our dreams come true.

    The VU website was very user friendly and made it easy to follow along with the process of purchasing our home. We enjoyed the videos on how to, what to expect, next process and the things to do. Thank you for making this a wonderful experience, professionalism and keeping us up to date and continuously answering all our questions throughout the process. We would recommend Veterans United Home Loans to anyone. Thank you for helping us find our forever home.

    Once again we would like to extend our gratitude, appreciation and humbling experience and a thank you to Veterans United, Shepherd Homes Group, Allied Title & Escrow, MMC Contracting LLC to Jason **, Aaron **, Donnie **, Scott **, Tegan **, Rita **, Sharon **, Andie **, Jen **, Maneja **, Taylor **, Amelia **, Brian **, Aldo **, Shelby ** and to anyone else we might have forgotten. Thank you for our Spectacular new custom built home. Domingo & Spring

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    Reviewed July 1, 2021

    My Team at Veterans United made the whole process easy. They did all the work for me and kept me informed the whole time. They were always available for questions and would find the answers if they weren't immediately available.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed July 1, 2021

    My husband and I found Veterans United very early in our search for a home. Not only did they provide the loan, they got us a phenomenal real estate agent. They set you up with a team. Never waited for a callback. The whole process was simple and blissful.

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    Customer ServiceStaffLoan Process

    Reviewed June 30, 2021

    The availability of our loan officer, Johnny ** was above and beyond our expectations. If he was busy, he would definitely call back as soon as he could. He is very knowledgeable. Veterans United made buying our first home a great experience. I would recommend them to whoever wanted to purchase a home.

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    Staff

    Reviewed June 30, 2021

    This is my first home buying experience. Veterans United made the process easy to understand. I received step by step instructions and a team that worked with me every step of the way. I could not have bought a home without Veterans United.

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    Staff

    Reviewed June 30, 2021

    Was happy with our overall experience. We had some different circumstances that made the VA approval process take longer. Veterans United was able to get everything done and taken care of. So thankful for their team and help.

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed June 29, 2021

    Brian, Chris and the rest of the team were amazing. They handled everything fast and corresponding effectively with the communication. Would recommend this team to anyone interested in purchasing a house.

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    Staff

    Reviewed June 26, 2021

    If you are thinking about buying a home as a veteran, Asli and her team will be the best decision you can make for home buyers. They spend the time and understand each veterans needs and circumstances.

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    StaffTransparencyCommunication

    Reviewed June 26, 2021

    Veterans United has been the best company to work with. They kept me updated on every step. I am now in my home and I feel so very blessed to have worked such such an amazing company/team. Thank you Jared ** and team. You guys are amazing!

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    StaffLoan Process

    Reviewed June 26, 2021

    If you’re on the fence, do it. We just got our home and love it. Veterans United made the process a lot simpler and more manageable. Their online to-do list system and responsive loan team helped put us at ease during what usually would be a stressful time.

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    Loan Process

    Reviewed June 25, 2021

    Devon and his team at Veterans United is a group of solid rock stars!! Despite several hiccups, and continuing Covid restrictions, they were able to put our loan through in record time and get our family into the home of our dreams!!! A HUGE thank you to Devon, Cole, and Lauren for all their hard work through this crazy process!!

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    Punctuality & SpeedStaff

    Reviewed June 25, 2021

    Excellent and super fast service! They really care! They helped on every front! Made the whole process less stressful! It was so easy! Thank you Veterans United! Joel ** and Rachael was excellent! Thanks.

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    Reviewed June 25, 2021

    We have bought a few homes over the years as well as numerous refinances; working with Tyler and Veteran's United has been the best experience ever. We've had the privilege of working with Tyler twice. I recommend him and his team to every veteran friend and family member.

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    Online & AppStaff

    Reviewed June 24, 2021

    Veterans United is professional, experienced and looking out for Veterans looking to buy a home. They really put in the hard work to make you more educated on buying a home, completing all documents needed to close and walking you through step by step processes to instill confidence. The process was easy using their website and the team they provide you with are outstanding! I would highly recommend them to anyone buying a home especially Military and Veterans.

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    Customer ServiceStaffLoan Process

    Reviewed June 22, 2021

    Great customer service from pre-approval to close. The concierge service was an added benefit that matched us with an amazing realtor. I’d highly recommend Veterans United Home Loans for veterans looking to purchase a home.

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    Punctuality & SpeedStaff

    Reviewed June 22, 2021

    Celina was very knowledgeable about the whole process and never misinformed me. The whole process was simple and streamline. She was prompt with all paperwork, very professional and most of all helpful.

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    StaffLoan Process

    Reviewed June 21, 2021

    We would definitely recommend Veterans United to every Veteran and their family. They help you every step to complete the journey to get your new home. Madison our loan officer was terrific. Veterans United makes dreams come true.

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    Loan Process

    Reviewed June 19, 2021

    The process with Veterans united was a great experience. My loan team was able to answer any questions I had for them. Also, gave me a lot of information about everything that needed to be done so I could get the loan. They also did what they needed to do and informed me on it for me to be able to secure my loan and buy the house I wanted to buy.

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    Staff

    Reviewed June 19, 2021

    They made the process of buying a home personal and less stressful. Very knowledgeable and thorough about what they provide. I highly recommend them to any Veterans for a great experience buying a home. Would like to thank all the team.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed June 17, 2021

    If you're active duty or veteran, I would highly recommend seeking out the elevated customer service experience that Veterans United provides throughout the entire home buying process. There's a dedicated loan team, realtor, and even supplemental support in between for helping with a major move. From start to finish, the process was smooth, quick, and painless. Definitely would use their services again, when needed.

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    Reviewed June 17, 2021

    Veterans United only hire the best people to support our Veterans! I recently used this team and I was impressed with the knowledge and responsiveness everyone provided throughout the process. Thank you Veterans United!

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    Honesty & Transparency

    Reviewed June 16, 2021

    I was on the fence for many years because of my first experience with buying a home. Veterans United put all those worries to rest. This process was smooth and honestly I couldn't have asked for a better experience.

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    Customer ServiceStaff

    Reviewed June 15, 2021

    Outstanding customer service! Joe and the team did an excellent job keeping the ball rolling and answering any of the questions we had in a timely manner. I would highly recommend this team to anyone looking to purchase a home.

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    StaffRatesTransparency

    Reviewed June 15, 2021

    I cannot recommend Veterans United highly enough. There was always complete transparency, their rates were exceptional, and the quality of customer care was second to none. Having dealt with other lenders prior to finding Veterans United, I can state unequivocally that dealing with them felt like I had discovered the gold standard of what home buying should be. I only wish I had found them in the beginning, instead of refinancing.

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    Contract & TermsStaffLoan Process

    Reviewed June 12, 2021

    Veterans United Home Loans is our family! We have been with Veterans United since about 2003. They are professionals to the n-th degree! We could never see ourselves doing business with anyone else! We highly recommend that any veteran whether purchasing or refinancing their first or even their 4th home to go with them. Satisfaction guaranteed!

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    Customer ServiceSales & MarketingStaffLoan ProcessRatesTransparency

    Reviewed June 12, 2021

    An incredibly knowledgeable team who understands the unique and challenging circumstances helping Veterans coming from tough, traumatic backgrounds in theater! Consistently respond in a timely, professional manner with valuable information. Genuinely transparent and don't operate in a "used car sales" manner like some would expect a Loan group to communicate. Very relatable and pleasant to work with. Great rates and fair market loan terms offered. As an Army veteran of OND, I feel secure in this major investment under the guidance of Chris & Brandon to finally achieve the American dream! In a very difficult market for all buyers, Chris & Brandon made the process feel very normal. They were surprisingly patient with my wife & I every step of the journey. Highly Recommend A+++.

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    StaffEase of Use

    Reviewed June 11, 2021

    I highly recommend Veterans United. It was an absolute pleasure working with everyone. They made me feel important and comfortable during the entire process. Buying a home is a nerve wracking process and Veterans United took away my anxiety about it. The whole team that was assigned to me was very professional and kind. The website portal was also extremely user friendly and clear. I never felt confused on anything.

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    Punctuality & SpeedStaff

    Reviewed June 10, 2021

    I would highly recommend Veterans United to anyone. We were first-time home buyers, and Seth ** and his team were absolutely amazing. The process went smoothly, and we got answers to all of our questions very quickly.

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    Customer ServiceHonesty & Transparency

    Reviewed June 8, 2021

    If you're on the fence of whether or not to pull the trigger with Veterans United, I can honestly tell you nobody offers a better value and knowledge base of today's home market. There is quality and thoughtfulness expressed every step of the way. Let Veterans United be your cheerleaders, coach, and chairman while you focus on making calls as the Quarterback.

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    StaffLoan ProcessRatesTransparency

    Reviewed May 28, 2021

    We had a fantastic experience with Veterans United Home Loans! As first time home buyers we did not know anything about the process or about VA Loans. After checking loan rates with several other major companies, we found that Veterans United offered the lowest rate and the best service. Our loan specialist, Doug **, was fantastic and provided clear explanations every step of the way. We had a challenging situation with our home closing due to an issue with the seller and Doug was able to help us close as soon as possible and provided us with clear information regarding our options. The entire Veterans Home United Team was professional and easy to work with. We definitely recommend Veterans Home United for anyone looking to buy a home!

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    StaffLoan ProcessCommunication

    Reviewed May 28, 2021

    I was looking to purchase a house and my mother-in-law reminded me that as the widow of a veteran, I might be able to qualify for a VA loan. I researched several companies before deciding to reach out to Veterans United and I still say that that was one of the wisest decisions I ever made. Based on the experiences I've had with other businesses, I was already resigned to fight against the erroneous stigma that #1 a woman alone equates to low-hanging fruit and #2 lost 50 IQ points when her husband passed. Add to that, I was a first time home buyer so I was prepared for just darned near anything.

    Oh was I ever proven wrong! They treated me with dignity and respect, were unfailingly patient, treated me like a real, live, intelligent human being instead of a case number, kept me in the loop every step of the way, explained everything every step of the way in everyday English, periodically checked in with me just to see how I was getting along and in general, made this the smoothest, most pleasant business transaction that I have ever been involved in. They absolutely proved that they genuinely care about their clients and will do everything possible to see the process all the way to a successful conclusion. Every other business out there should take lessons from them!

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    StaffLoan Process

    Reviewed May 28, 2021

    Veterans United was absolutely phenomenal! From the credit specialist helping us get our credit in order to the loan team helping us get to closing. They worked tirelessly to help us purchase our first home and communicated well throughout the entire process. We are so thankful and appreciative of how easy they made it for us!!

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed May 27, 2021

    I am thankful to Veterans United Home Loans. They made my journey to homeownership possible. Especially, in this current market. I urge any veteran to utilize their services. They won’t be disappointed.

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    Punctuality & SpeedLoan Process

    Reviewed May 26, 2021

    If the dream of owning a home is something you are serious about I will like to recommend Veterans United Home Loans. They take the pressure off of your shoulders and carry them for you. They will explain every detail of this experience. All you have to do is give them what they ask for immediately and your dream will come a reality. Let me also mention they get the job done quickly also. Thanks!!! Veterans United

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    StaffLoan ProcessRates

    Reviewed May 22, 2021

    I highly recommend this great group of professionals for your home loan needs! Veterans United cares about their customers and they keep up with you constantly regarding changes in rates, availability or purchasing power. They will make sure everything is in order before processing your loan.

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    Customer ServiceStaff

    Reviewed May 22, 2021

    Made the process easy and all information was clear and precise. From start to finish communication was always a priority. The whole team was involved in providing the best customer service possible. Overall just an amazing experience.

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    Reviewed May 22, 2021

    If you are looking for a great team that puts the client first this is where you want to start. It took about 6 weeks from beginning to end and now I am living the dream in my own home. I highly recommend this team. They are always there to take the time for their veterans. Five stars☆☆☆☆☆

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    Reviewed May 16, 2021

    The process was very straightforward and pleasant to deal with. Thank you to the Veterans United team for getting me into the home and area of my dreams. Greatly appreciated and will let my fellow veteran brothers and sisters know about this company.

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    Veterans United Home Loans Company Information

    Company Name:
    Veterans United
    Website:
    www.veteransunited.com