Vanderbilt Mortgage Reviews

It went smoothly with Vanderbilt Mortgage. They were on time for everything. There wasn’t really much working around to do. They asked me for things I gotta do and then they got what they needed done. They got it done as quickly as possible. Every time I called and had a question, they were there to answer it. The only time I wasn’t really able get ahold of them was when they were on a lunch break. I could always email or call them and they would answer back.

The application and underwriting took about 2 months and a half and it was the only part I was unhappy with. I do not know what the holdup was during that time and I was supposed to be in it by Thanksgiving. I always called about it a few weeks ahead of time, and I didn’t get in it until actually the week of Christmas. Also, I had a hard time getting a hold of anybody even my salesman in the week of Thanksgiving. No one could tell me why I couldn’t get a hold of somebody and all I kept hearing was, “Well, it’s close to the holiday.” But still, it was not the holiday yet that time. In the end, I’ve been happy with everything. Everybody’s been extremely friendly and I’ve thoroughly enjoyed everything, except for the mud I have to tread through to get to my house right now. But that’s nobody’s fault and they couldn’t help it. They had to get the old one out and get my new one in, so it is what it is.

Other than my loan took forever to get paid off on my trade-in, Vanderbilt got my home financing paid off. And everything went very good so far.

The process to apply for the mortgage was very easy and efficient. I worked with Tammy and she made everything really simple and easy to understand. Communicating with her was very good also as I had no problems. Any questions I had, she had the answer for it. There was nothing that she left open or she had to call me back. I was very surprised about that because she knew the answer right away. Even the last call I got where they explained how the pay process worked, how I can online pay, and where I had to go to was very easy. And I can download the app too. This is the first time I ever had to do it and I'm really surprised how it went. I'm very positive. I used to live in a campground before they sold this home but now I got a house. And because of the experience I had, I already told somebody about Vanderbilt as he wanted to finance a trailer.

Vanderbilt Mortgage has been straightforward. They managed to be approachable and they worked with me all the way. The process, however, has been going on since October or November and they haven’t even finished setting me up yet. I’m not too thrilled about it knowing I have a payment coming up, and I’m not even in it yet.

The application and underwriting process with Vanderbilt did not take very long -- right around a month. Sometimes, I didn't understand what they were saying and they'd explain it in a different way, and it was good to have people that do that for you. They were very personable, and it was very easy to get ahold of them too. The knowledge of the loan specialist was fine. Every question that we had, they were able to answer it and they were able to tell us whatever question we had. I was asking about the furnace, how they went about making sure that the heating and air unit was good, and they said that they had to service it or check it so that they could sell the house. So, it had to be certified. It worked fine, so I was happy about that. Overall, they know their stuff and they are there to help you get your loan.

Vanderbilt Mortgage's loan process took about a month and I was happy with the people I had any dealings with.

Vanderbilt has been perfect. Their lending process was easy, and it didn't take long at all. Their people communicated when they needed me to or they went ahead and just talk to me. And I'm pretty satisfied with my rep. I love the home I got. I like the double-pane windows instead of just lifting them up and going outside to wash the windows, I could just open them up and wipe from the inside.

It was easy to communicate with Vanderbilt during the loan process. I was talking to several reps, but they were concerned. They’d say, “Do you have any questions? I forgot to let you know about this.” That was to keep me informed. I enjoyed dealing with them. I was glad to be a part of their thing.

Our loan specialist was Ben and communicating with Vanderbilt was easy. The application and underwriting process took about a month. Their interest rates are a little higher for me, but that is what I got to do for now. Putting in some protection, like a time limit on how long it is going to take before something set up, for the buyer when purchasing a home through whoever they give the approvals through would be helpful to the buyer. In our case, it took the subcontractors four months to set everything up -- we are moving in today.

Vanderbilt Mortgage's application and underwriting process was a bit long. We were told 30 days, but it went longer than that. Also, when you call, you talk to one person, but when you call again, they send you to another person. That was kinda irritating. I should at least have had a separate phone line to someone who could go over my questions and find out what was going on. Other than that, I'm fairly satisfied with the experience.

Vanderbilt Mortgage rep was really neat. The way they talked was really nice. They kinda laid out everything and let us know how everything was gonna be. Their process was easy and didn't take too long. And everything went smoothly.

I found Vanderbilt to be very helpful. I started the process in June and I got in the house the 7th of January. They communicated with me both via email and call. I understood they took a while to investigate certain things and their process was a little bit tight but they were doing the best they could with what they had.

My parents had Vanderbilt a while ago. Vanderbilt kept me updated on everything and they were very detailed on who they are and what they do. If I had any questions, they were there for me 24/7 whenever I needed them. Everything seemed perfect. It was very easy to communicate with them because they were reaching out to me before I even had a chance to ask them a question. Amy was on point with everything. If she wasn't able to get ahold of me, she had someone else to reach out to me. She was very concerned more about the whole process because she wanted to make sure that everything went through correctly and that I was fully taken care of. As a first-time buyer, it was an awesome experience. It went by fairly quickly than what everyone else was telling me. The kind of deal that I was getting normally takes a little over a year to complete. But with me, it only took three to four months.

Vanderbilt is awesome. Any issues and anything we had, they're more than happy to help and they made the whole process pretty easy. If we had any questions, I would call them and they would answer them. They get stuff taken care of. We didn't have any issues at all out of them.

It was really easy, simple and informative conducting business with Vanderbilt. The communication was really good. Our rep was professional and answered the phone and got back with any of my questions really quick. The entire process was done in about a month.

The application and underwriting process with Vanderbilt took around six weeks, which was quicker than I thought it was gonna be. The rep did a great job and they were very helpful and patient with me. They kept me informed on everything especially if you thought it was a little bit over the time limit that you were counting on. They would let you know what the holdup was. There was nothing left unexplained, which really made it good because you knew exactly what was going on and they exceeded the expectation by doing that. They did a fantastic job with that. Whenever they needed anything, they would let me know and I would get it to them. If I needed anything from them, I would ask them to send it to my email address and that way I could look at it and see what I’m doing. So, it worked out fine.

My wife and I purchased a new Clayton single wide mobile home in the summer of 2009. They first required a minimum of $10,000 down -- we paid $15,000 -- and started making monthly payments before the home was installed on the destination lot. We've paid on time, without fail for a decade, despite the constant increases in the mortgage payment due to Vanderbilt's annual Variable Rate Mortgage changes.

When I went to the mobile home place, Vanderbilt Mortgage was one of the options and they said that they get the most approval through Vanderbilt so I tried it out and got approved. The process was quick. It went for a few months and then they were done. And the rep, Anna, kept me updated on everything.

We had fire in December 6th, filled out the application on that weekend, and then we closed around the end of January. Communication was fine on their part, but it was my part that was more difficult, because where I work I couldn’t take calls. The loan specialist I dealt with was helpful, and the transparency of their lending process was okay.

We were very pleased with how well Vanderbilt Mortgage was working with our aunt on getting the mortgage paid and their process of getting the application done. It took us over four months to get it all completed. The mobile home was on backorder and it took a while to get. Other than that, we had a good experience with them to get our aunt her mobile home.

Vanderbilt Mortgage's application process took about a couple of weeks, which wasn’t that long. The first time, we had a little hang-up, but the second went right and smoothly. They communicated really well and pretty much kept me in the loop on the next step that was coming up, what I needed to look forward to and what I needed. They communicated by phone and email, which I preferred because if I missed a call, I would check the email to see what had happened.

The application and underwriting process with Vanderbilt was easy. It took a little while, but that was because they were building the trailer that I bought. So, they were waiting until it got done. Staying in communication with them during the process was easy, too. I had their number and they contacted me a few times. They were easy to talk to.

The process from the beginning of signing the papers to them doing everything they had to do took a month and a half. We did the home loan process through the holidays and Vanderbilt was being right there on Christmas and New Year’s Eve. They did an awesome job. I worked with whoever was available and they were very friendly. They were great. They go the extra mile to try to get that loan for you.

Vanderbilt Mortgage was very helpful with some questions I had. And then they called me and keep me updated on what was going on. Their application process was pretty easy. The lady who called me knew what was she was talking about. She told me about things I hadn't even questioned. She told me about the pay periods and when I could start the payments. I haven't realized that was what it was gonna be like.

The application and underwriting took two weeks. The lending process was smooth and it was easy to communicate with them during the process.

The application process was easy and we worked with our home builder. If we had questions, we asked our home builder and they asked Vanderbilt for us -- it was easy. I only got communication with Vanderbilt when they called after we closed.

I really like Vanderbilt Mortgage. My mother and I were getting a mobile home and were told that we were going through Vanderbilt Mortgage. The first call from them was great. They stayed in touch with us while in the loan process. They were polite and answered all our questions. And when we called them, they made sure that we got our answer. They might’ve put us on hold to talk to someone, but they helped us. At first, we had one rep but she couldn’t be with us anymore. Then we had another one. I also talked to some guy. All of them were professional. There was a lot I didn’t understand, but they helped me. If I didn’t understand something, they broke it down for me to understand.

The only thing that I had an issue with Vanderbilt was the separation in my insurance and taxes. It wasn’t clear in the paperwork what my insurance name was, how much was going to my insurance, and how much was going to my taxes. It was a combined total. But the part, when we were going over and signing all the paperwork, was pretty easy. If I didn’t sign the paperwork at that time, then it would have been put off for another who knows how long. So, it was kinda one of those things where like, “Do it now because the prices do match.” But just the clarification on what part of that is going to where when it comes to the escrow. Other than that, they went over everything and were really kind.

After I got approved, I kinda backed out because I didn't want to spend that kind of money. But about two months later, we decided we would just go ahead and do it and Vanderbilt has done really well. Everything kinda worked out like it needed to be and everything happened in the right timeframe. I work out of town, so they worked it around my schedule. And when I call, they pretty much answered and done what I needed to do. I had a specific point of contact and she was nice. I'm pleased.

Vanderbilt Mortgage tried to help me as much they could. Getting through to someone was pretty easy. If I called the wrong number, they'd give me the 800-number and they would switch me to who I needed to talk to. Allie was really great. She usually called at least two times a week.

The application and underwriting took 45 minutes or less. Vanderbilt made closing this loan convenient for me. When we had to sit down with the power of attorney and all of that, they made it convenient for my schedule. Most of the time, my interaction with their reps is pretty short, to the point, then secure information that doesn't gobble up all of your time and confuse you. It's all like in laymen’s terms and it was easy to understand. I knew exactly what I was getting into. There wasn’t a lot of big words and a lot of small fine-print stuff that they didn’t know what they were talking about. It was all very descriptive. Also, they were very prompt.

Everyone I spoke with was great. They continue to update me on a constant basis of what was going on and if there were any issues, changes, or anything like that. They get ahold of me by phone and emails but I prefer talking. I do business on work for emails and with my personal business, I like to do on a person-to-person basis.

The rep was really nice. They did scare me a little bit. They called me to do a welcome call and then that recording comes on that says, “This is an attempt to collect a debt.” I thought the first payment was not due yet and they said that it was a welcome call. She explained everything and was very helpful. I asked her if I wanted to make an extra payment and I wanted it to all go towards the principal and she said to make sure I explain that and it would be good. They were very kind and respectful. I recommended a friend to them too, as well. I have foster care income and some people consider that income and some don’t. It was another foster parent and I was like, "They'll hook you up."

My application process with Vanderbilt went okay. We had good communication with them and they filled out the information that I needed. It was an excellent experience.

Vanderbilt was amazing and I had a wonderful experience with them. When I started the process, I was looking to buy a house, and I thought I wouldn't get approved. I went to the place and I filled the application. Within the next day, Laura contacted me and told me that I was approved and the process I needed to do. I ran into a little roadblock when it came to the land because the land was somebody else’s.

Everything went very well with Vanderbilt. I'm very pleased with their customer service and they followed-up. Every time I had a question, I called and they were there, and we try a solution to my question. The communication was better because I knew what was going on throughout the whole process. The whole process took about three months and I was satisfied with the time frame. However, it could have been moved a little bit quicker. But I understand them going through all the paperwork is very time-consuming.

The whole lending process was really good. The application and underwriting process was less than 30 days and it was really good with the rep I started out with. He was really thorough in explaining things to me. I talked to three or four different reps at different times. They keep calling to make sure everything is good. I feel really good about them. It was really easy doing business with Vanderbilt and I have enjoyed the experience with them.

The application process, getting responses and talking with them were super easy. It took a couple of weeks completely before we got the approval. When it was asking for certain documentation, we needed to know exactly what documentation. They just said that was not the paperwork they needed. I had to guess at it three times before I got it right. I was smart enough to investigate.

Everything went great with Vanderbilt. Miss Chelsea and Miss Rachel both helped me and were wonderful people. They dealt with me every day. They would ask how we're doing and they're both concerned more as a friend than a customer.

In the grand scheme, their process has been relatively quick and very simple. I dealt with them very little. They sent me emails and it was done. They were helpful and I dealt with who was available to answer.

These reviews amaze me. I have someone on my land that has not made a payment on her trailer since February and they have done nothing. She has finally moved out. Her mom told them she is still living there when they came to lock it down and just left. Mind you she's paying me no rent them no payment for a year and doing nothing. Don't understand.

I love the convenience of working with Vanderbilt. Everything was speedy and went exactly like they said, and faster really. From start to finish, the process took about a week. It was very easy to communicate with them, and everything has been great.

The rep from Vanderbilt was helpful and he called and checked to see if I needed anything. We ran into a few problems and I had to redo the application but it wasn’t all Vanderbilt. So, the application and underwriting process took a little while. Still, Vanderbilt helped a lot within my new home so it made a good change to my life.

We heard about Vanderbilt through the place where we bought our home, Clayton Homes. The application was very easy, and the application and underwriting process took two and a half weeks. It was not very long. My husband,who dealt with the loan specialist, seemed to like the way that they handled it. They were very thorough, and whenever we had any questions, we would call. If they didn’t know the answer, they would figure it out and get back to us. Working with them has positively impacted our lives quite a bit considering we got our house -- we already moved in.

I went to the dealership and the application and underwriting process with Vanderbilt took three weeks. I felt comfortable with the reps, and they were quick and helped me when I needed it. I was constantly in contact by email, which was my main way of communication. This was my first home loan and everything has worked out great. So, I’m very pleased.

After almost 3 months we finally closed on our home. Not the first home I bought. I have never taken 3 months to close. Also at closing they had my name wrong on paperwork. I corrected them numerous times before closing as my name is a hyphenated first name and I know it's tricky to get right. However after 3 months of me continuously correcting them you'd think they'd get it right for closing. After closing they they had to send me an addendum saying all 10 of the names listed were actually me. The 10 alias names were names I had corrected to my name prior to closing and I guess it fell in deaf ears. Even my legal name was still incorrect on paperwork sent to correct their mistake. Then I had to pay notary to notarize the paper once I did get one with my correct name on. My personal opinion is if they didn't care enough to get my name correct after many many times of correcting them they don't care about their customer.

Vanderbilt got me approved for what I wanted and the lending process was smooth. They let me know what stages we were at so I was happy with that. It was exactly what I expected out of a loan process.

I bought a home April of 2009 that Vanderbilt financed. Every year the payments went up due to “taxes on the home.” My property taxes never changed but ok I decided to sell and move. I now can not get a release of lien even though it’s been paid off for months now and when I call them nobody knows what a release is. I’m feed up with Vanderbilt and all they stand on. No one can help when you call with a problem.

I had a buddy of mine use Vanderbilt and he loved the service from there. I tried them out and the application process was pretty easy and fast. But there was one incident that my loan was reduced, and that right there put me in a bind because I didn't get the letter till later in the mail. So I'll start paying for the mobile home this February, and I’m not living in there yet. I don’t even have the septic tank yet. But overall, communicating with them was pretty easy. It was a good experience. They called me for every other thing or if I had questions, except for that one incident. If I ever need another loan for another home, I would surely do it again.

Vanderbilt has made my life much better. I was impressed with it. But there was a lot of paperwork, and the application and underwriting process took over two months. The time that it took to get everything processed could be improved. I didn’t know a lot of the steps that were gonna be taken, so maybe it should have been explained to me. But we got through it. Martin was my rep and he was very informative. If I needed to know something, he let me know. My experience with him was really good.

The process takes time because you have to deal with the company you're going through to get the thing, and then, they forward it to Vanderbilt. But Vanderbilt was always good about getting back to us, letting us know if anything was wrong. They’ve done a good job. They were always either texting me or emailing me, letting me know the status, and if I had any questions, I could call. Several people had contacted me, and they were really friendly. They always called me if I had any questions, and made sure I understood everything.

I had the privilege of speaking with Keaton over the phone regarding my account. He was very attentive, knowledgeable, & supportive throughout the entire conversation. Keaton was also very helpful and compassionate to speak with his superior Shyla for approval in attending to the issues that were the reason for my call. I’ve been a customer for 10 years and I can honestly say Keaton and Shyla are the best customer service team I’ve had the opportunity and pleasure to speak with during those 10 years. Both display characteristics and phone etiquette that shows they appreciate the customer and understand life’s challenges. I’m grateful for the experience.

I started with the application and underwriting in the beginning of September and then signed at the end of December. While the whole process took about 3 months, everything was good for the most part. Communication with the representatives was easy. If I didn’t get my direct, they always found someone else. I worked with Amalia and she was great. She explained everything and she was able to guide me very well. Everything went well.

Vanderbilt's process was easy, and it took around two or three weeks for the approval. The specialists I dealt with were Vivian and Kyle. They have all been nice and they answer when I call them. It was not, “Hey, leave a message, we’ll call you back.” The transparency of their lending process is great. Reach out to them and weigh your options with them.

The application and underwriting with Vanderbilt took a little longer than I expected, but it went good. It was a little longer than 30 days. They've done really good with me to close the loan. They worked at it and got everything done. With the way my credit hit for years and everything else, I was surprised they helped me. Because everywhere else I called for loan for our house trailer, nobody wanted to deal with a mobile home. So, I’ve recommended multiple people to Vanderbilt. Just be patient and they’ll work with you.

Everything is going wonderfully with Vanderbilt. Everything is up to par. It’s awesome. With everything we’ve gone through, it took about eight months. We had some other complications for us. We had a house lease too, so we had to go and make sure we could put the home on it. And we had to do all the extra paperwork. It was definitely pretty easy to get in the home. And the staff was wonderful. They helped us out any time we called. It wasn’t, “We’re gonna call back.” It was, “We're here for you to make sure everything is up and running and perfect.” They guided us through and told us what the process would be looking like. Everything was beautiful, and we had good conversations.

Vanderbilt tried to get our paperwork sent as quickly as possible, and communicating with them was easy. The loan specialist was great, too. The applications and underwriting processes took about two weeks. We loved Vanderbilt because any time we asked anyone a question, he or she can answer in-depth and explain to us what we wanted to know.

My trailer was supposed to be here in September and all done, but I just got in it this past weekend. Vanderbilt had a couple of snags with the town of Smithfield about three weeks. And then the scheduling with Clayton Homes, I sat here for two weeks with nobody even coming over. Nevertheless, Janelle, the last person I talked to, was very informative. She called up the Clayton Homes advocate for me.

I did the application in August and I moved in in November. The few individuals that I got to work with were courteous and they did their best to meet my needs. Unfortunately, some of the things that was held up was out of the control of the people that I was working with. So, there were some small hiccups, but they weren’t anything major. I worked mostly with Julie for the processing part of it, and she was amazing. She kept in contact with me through several different ways to keep me informed. Except for the hiccups that we had, everything was as expected,

Vanderbilt's application process was fairly easy, and it didn’t really take that long to get through. Vanderbilt went above and beyond. As far as helping us, they told us exactly what was needed. There was no beating around the bush. We knew what we had to do for it to get completely done. They worked with us on telling us how to get our payments as low as possible, as far as paying other stuff off that we already had. And since we weren’t moved in by the time that it was expected we move, they postponed the payment until like a month later whenever we needed it.

I had to talk for my son because he worked nights and he never answers his phone. It took quite a long time, but everybody from Vanderbilt was friendly and easy to work with. It just seemed like it took forever, but that’s how home-buying is. I sold that house because I’m buying a new one. It took two to three months. It was really hard to get in touch with anybody. You get a voicemail, you leave a mail, and then they would call you back a day or so later. It’s almost like we were just playing phone tag quite a bit.

When I went to Clayton Homes. Vanderbilt was one of the financing companies that they dealt with. It was at Vanderbilt that we didn’t feel comfortable with, but after we went with Vanderbilt, they made us feel like family and they really cared about our process and what we were going through. The application and underwriting process went by smoothly. We heard back from them in about a week or two. We went to fully-approved, that was on a Monday, and we closed on Friday, so it went by fast. Every time I called, I spoke with someone, and I got my questions answered, so it was always great. There were three loan specialists that I always talked to. When one was not around, I could always talk to the other ones. Overall, everything was excellent. I was grateful with the way Vanderbilt worked with me in closing this loan. Working with them has impacted a great deal. We have our home now.

Vanderbilt was good when I called and vent my frustration out with the home center. They helped push it along a little bit. I got confused because I didn't know if the home center is connected with Vanderbilt or not. I knew what was going on with the loan side of it, but I didn't know what was going on with the home center side as far as while the construction was being done. I had to reach out and ask, "Hey, when is the process gonna start?" Because they gave money up for the land home package and the home center was having issues with the land. I would call Vanderbilt to help me and they did.

Vanderbilt gave me a chance when no one else was willing to work with me and tell me what I needed to do to put my family in a home. They took the time out and got that accomplished for me. They had a very quick and to-the-point application process which took about 10 minutes. I had to wait a little while for underwriting, though, and that took a little bit shy of a month for me because I had to pay off some things and get some things situated. Other than that, Vanderbilt worked very well with me.

Vanderbilt did great with me in closing the loan. The process took around 10 months and it was not as difficult as I thought buying a home would be. A lot of people struggle with the money and not being clear in what exactly is going on with the house, and Vanderbilt and the home center were great. They helped us out and told us what exactly the money was going towards and they communicated quite often, too. My loan specialist was great. He was bilingual and I'm bilingual, so it worked out perfectly. If I did not know how to describe something in English or Spanish, he understood. Everything was clear. There were a few times where I had to reach out, but that was me being impatient. Most of the communication was through email and I'm always on my email, so it was perfect.

Anytime that I’ve talked to them, they were always nice and answered our questions. Also, their process was pretty cut and dry. It took two weeks.

They called and explained everything, and went over the loan with me. The home loan process was quick and easy, with only a couple of days between applying and getting approved.

In the past, we were living in California and Vanderbilt financed for a motorhome for us. Then I applied again with them. The application and underwriting process was very good. It was longer and easy because all the time when I needed something and I called them, they answered me in the soonest possible. They resolved everything and what I needed to do.

I Moneygramed a payment on Nov 11 th to catch my loan up to date. As of Nov 28th, they still have not credited my account despite being sent the reference number 4 times. They call my phone and my husband's 4 to 5 times a day harassing us even though my loan should now be current. Yesterday I received a letter of intent to foreclose because they refuse to pick up the moneygram. I will be pursuing legal action.

I was searching for a home at a reasonable price, and I researched their website and found what I was looking for. Doing the application process, I got approved in a day. Their part of it was very, very easy and quick. They were able to answer any questions I had. The first person I dealt with was Melissa and she was very helpful and friendly. If I called and didn’t get her, she would return my calls. I was able to get the home that I always wanted with little to no problems.

I lost my house in a fire on 10-22-19 and I come across a home on the marketplace site at a reasonable price for the money that I had to send on a home, so the picture that were shown of the house was nice so I purchased the home from the marketplace and I went to see the home the next day and to my surprise I found the house in good condition from what I could see; so when the movers went to move the home they noticed an problem with the roof and they called me and I called Adam and Kevin at Vanderbilt Remarketing in Maryville TN and at first they said that they could help me with the repairs on the roof, because I told them that I couldn't see the damages on the roof that was hidden damages out of site type, so I called them again after the movers didn't get any response from them about fixing the roof in order for the home to be moved.

Vanderbilt's application and underwriting process took three weeks. Whenever we couldn't get Clayton Homes to give us any kind of answers, the lady at Vanderbilt was nice enough to jump them a little bit to get us some answers. The loan specialist handled more of the financial end of it than I did. I did more of the figuring out how to make everything happen. She was just as pleased as I was with the whole process. Every time she didn't know something, she called in and whoever she got, they gave us whatever answers we needed at that moment. They were very helpful the entire time. That was the easiest process I have ever gone through with any kind of lender. So, I'm happy with them.

From beginning to end, Astrid ** and team were very open in their professional communication. Any question I had they were all able to answer, Astrid was very knowledgeable and easy to talk with. I appreciate her service, she worked really hard to stay within a timeline that was requested of the seller and it all worked out on all parts. Thank you Vanderbilt team, you have a great customer for life..

Our application and underwriting with Vanderbilt took only about a few days to a week and it was a pretty easy lending process. There was a man who came out to my house to see that everything was approved for the loan.

The process with Vanderbilt took a week. I was satisfied with the timeframe. The rep was really nice. Any questions we had, she pretty much answered them. I was pleased with her. I was impressed with her attitude and her knowledge about all the details about the loan.

I closed on my CMF mortgage on 8/15/17. I have been paying extra on my principal since I started making my mortgage payments. In October of this year VMF decided to hold the extra money I paid on my principal instead of applying it immediately to my principal. Therefore I lost interest on my money as CMF did not pay me for holding my money. I also had to pay VMF more interest on my mortgage because they did not apply my extra money to the principal. I called VMF multiple times to no avail. I have filed a complaint with the Consumer Financial Protection Bureau.

Purchased home and land for 54000.00 and after 10 months pf paying on time I find out the land Vanderbilt sold me belonged to farmer down the road. Vanderbilt returns my down payment and I move back to N.C. Before I sign back the home I took a screenshot of my mortgage info from their website and it showed I had 889.80 in escrow. Since I moved it's been 2 months now and vanderbilt refuses to return escrow funds. They claim I had no escrow money in my account. I filed a claim with CA and they sent the screenshot to vanderbilt but they still will not send back my escrow money. Right now I am searching for a lawyer who will help me sue vanderbilt. I WILL NOT LET THIS GO.

Our experience with Vanderbilt was very good. We had hit some bumps on the road that they had to go back and redo some stuff. But we finally got it done. They were helpful in doing it. But I had some hard time having to get through to people, and they would give me to somebody else, and I would call and they wouldn't call me back. So, better communication would be a great thing. Other than communication, everything else was good. They were also very professional when I could get through to them.

The application process with Vanderbilt Mortgage went smooth. The interaction with the rep was good as well. Everything was just done professionally and on time. It was very easy to get in communication with anyone about the loan. Like when Jason, our loan specialist, wasn't in his office and someone else that was also in our loan, they would help with any questions I had.

Getting accepted for the mortgage was a whole nightmare. I kept waiting and it took me a while. The guys from Vanderbilt were kind and friendly. They tried their best to help out, but they kept moving from different workers and I had to send the information every single time 'cause they didn't have it. Then the rep gave me his personal line and he kept me in contact. After I sent the last piece of information last time, he tried his best to have everything done as soon as possible. Thanks to him, now I'm having a mortgage.

When I went to Vanderbilt's office, the application process took a few minutes. Then I mostly worked with them by phone and they stayed in constant contact with me. I also had phone numbers if I needed them and if the person I was talking to couldn’t answer the question I had, they would get somebody else to call me back. I worked with a couple of different reps but I remember Gina the most. I liked her friendliness and she seemed eager to help. Vanderbilt made the process of getting a new home much easier that I thought it was gonna be and I was satisfied with my experience.

The application and underwriting process took about two months. But the loan process was extremely easy. The loan officer that I worked with was great. His willingness to work with me stood out for me. And now, I'm in my new home.

Vanderbilt Mortgage's application process had an awful lot of paperwork. It took a bit longer, but we were in another state and I had to fax everything. Everybody was very nice though. I don't do anything on the telephone, which was my problem with the mortgage company. I told them that the bank was right across the street and I'd go fax everything that way. They said that would be great. To stay in contact, they gave us a call and I gave them my cellphone. They texted me at the end and we were able to communicate back and forth. There were some bills we needed to pay off. I was told that I had to get a written payoff from them and that would take a while. I called Matt's secretary and she said we'd do it over the phone. We did it together and in five days, we had it done. I was happy with the experience.

Mickey was real nice about everything and she got the ball rolling. It was my first time, and it went pretty well. Any time I have a question, I call her up and she always answers or calls me right back, and she gets right on it. So, any questions I've had, she know what she's doing. She's a happy person and she comes off really nice. She made the experience quite nice because of her attitude. I was amazed at how well it went. It was kinda scary, but Mickey was there. She was a really great person. And that's one of the reasons why we ended up going ahead and signing up with Vanderbilt because she was so nice and made it sound like it was gonna be a good experience. So, we've stuck with her. Every step so far has gone pretty good. We're getting down to the end, and we still have to do the walkthrough.

Since the first home I purchased to the one I am purchasing now, threw a category 5 hurricane and losing everything to a camper fire and lost it all again Vanderbilt worked with me with compassion and not judgement. There are no words to describe the passion and expertise that was performed by the Vanderbilt team because of them the American dream will come true again and that will be forever in my heart along with my wife's heart. Thank you so much.

I had some finances I had to pay off, and it was kind of confusing about the process of getting the thing paid off. There were records I had to get that they needed, and the proof of how much I really owed. It took about a month and half. But it was fairly easy to communicate with Vanderbilt. If I called them with a question, they got back to me fairly quickly. They helped me get the financing that I needed to get the mobile home, so it was fairly good.

Vanderbilt’s application process was long, but simple. They got the number right to where it'd fit my budget and that was what caused some of the delays. Then, I had to file it in and that was the longer process. It was fine in terms of what they were asking me for because I had it. Plus, I work in the mortgage business, so I knew what to expect. I knew what was going on, the prices, the turn around time. It was awesome in terms of service and debt type of thing. In terms of things that were paid attention to, it has been normal if you’re trying to get a loan. I didn't have any additional documents, although I had to provide a couple of information for credit inquiries. The longest part was me having to figure out what I really wanted and what was gonna fit within my budget.

Everyone at Vanderbilt Mortgage was really great. They worked around my schedule since I worked third shift and it was awesome. My contact with them was mainly through email and the application and underwriting process took about 48 days. All in all, everything went well.

It was very easy to do business with Vanderbilt. Their application process was fine and the loan specialist was fantastic. I was talked to like I was somebody, just like a friend would. Working with them was a great opportunity, very relaxed. They helped me get a house trouble-free. So I appreciate that.

The Vanderbilt Mortgage application and underwriting process could’ve gone faster, but with my work, I couldn’t make it there all the time so it took a month and a half. The reps kept in touch the whole time and let me know about everything. Overall, the experience went well.

We went in to see if we could get approved because we fell in love with the home. And literally, we filled out the application that day, which was a Saturday. Vanderbilt got the application Monday morning when they came in by 4 o'clock. Monday night, I had the pre-approval. By the end of the week, we were working on getting them what they needed. And by the time they had it, we were fully approved the following week. So, the whole process was just a week for us. We went in on the 15th and we made settlement on the 21st.

I would highly recommend Vanderbilt. The application and underwriting took about 3 months to get completed but they were great in working with us to close the loan. My girlfriend had to get the land changed over to her name and pay us back patent, and they were really patient and very understanding of what was going on while we tried to get everything set up. Communication with them was very easy too. My girlfriend did most of the communication and she was going back-and-forth with Sarah. They would let her know through text message anything that changed, then she would tell me how everything went. Everything went through smoothly and she was very excited that they finally got it approved.

Vanderbilt got me confused because one person would say one thing and another person would say another. The first person called me and said 100,700 more. I called over there and they said in my papers, I have 86,000. I talked to Jessica who said I owed only 90. She was better to me ‘cause the other lady said too much money. I talked to another person on Monday and I asked when they were gonna send the bill, 'cause I got a letter that said, “You need to pay $600.60 next month”. But overall I'm happy with their service.

I'm in love with Vanderbilt Mortgage. When we started with them, we did not have the best of credits, but they really worked with us. They made the application super easy to deal with. They walked us through the process and helped every way they could to help move it along. They needed information, but I'd get confused because I've never done it before. I would send something and then they would have to get back in touch to tell me I needed to take a picture or a copy of something and send it. They also stayed in touch when I didn’t. They were very professional and excellent at what they did. The process was quick. All in all, the application and underwriting took a month and a half, which wasn't long, and we got approved for the loan before we got a trailer.

We had told Vanderbilt that we were in a time crunch, and they tried to get it done as fast as possible. They called every once in a while and checked to see how the progress was going, not with the financer part but getting the home delivered and set up and if there was anything wrong. We had a few issues, but we've got them all straightened out now. They explained how much the notes were gonna be, how long the notes were gonna be and the down payment.

The process at Vanderbilt was awesome. I didn't understand a lot of things, but people took the time to help me understand. It was a scary process, but it was great. They personalized it, knowing that I was a first time home buyer and I was really skeptical of some things. I felt very much at ease.

Vanderbilt has a quick and easy application process and they worked with me very well to close the loan. At times, it was hard for the loan specialist and I to get a hold of each other, but it worked out. I was impressed by how quick Vanderbilt got their stuff done, and we’re in our new home now.

Vanderbilt Mortgage's application process was a little long but the loan process was clear and we understood everything. Communicating with them was very easy. The person we worked with stayed with us the whole time until the closing part. He did the best he could and got us the trailer we wanted. The experience was awfully smooth and they got my loan where I want it to be. I recommended my dad and sister to Vanderbilt Mortgage.

I went through a very long process of application and underwriting with Vanderbilt Mortgage as it took a couple of years. But that wasn't their fault or it wasn't because they were slow. It wasn't even a bad process. It was just something would come up on my end that I would have to take care of, and I couldn't take care of it quick enough and then, my application expired, and I had to do another application. So, I worked with several different people and they were always available. They answered my questions quickly as well. If they didn't know the answer, they got right back to me so I didn't have to wait. They were excellent. With patience, everything eventually came through, and I had a really good experience.

Our loan with Vanderbilt took us close to two months to process and everything about it was difficult. It wasn’t their fault though. It was because of the way I get paid. I have my own business so they have to go to the IRS to get proof of my income. Our rep kept in touch a bit and our interaction went really well.

Jeremy worked with me pretty well and really went out of his way to help me get my loan. The application and underwriting process took about a month and a half, but the problem was on my end, not on Vanderbilt. Their lending process was very simple and smooth. Everything went great.

I was very happy that Vanderbilt Mortgage's application and the underwriting process went pretty quickly. The rep was very friendly and informative. Anytime I had a question, they were quick to answer and I very much appreciated that. I will say this. The whole process of buying this home, Vanderbilt has been the only positive in the whole process.

The buying process at Vanderbilt was so easy. The application process was a little long, but it was pretty good. The only thing that aggravated me a little bit is that I have to keep making payments on a credit card account. They wanted me to have a zero balance so that we could do the closing. But every time I thought I had a zero balance, something else popped in and I had to keep paying until it was zero.

Vanderbilt was very fast and efficient. We did the whole loan process in about a couple of days. Our rep was very good to work with and he answered all our questions. A couple of times, we had further questions and he got right back with us with the results. They made sure that we understood everything. I would recommend them.

Vanderbilt did a good job on my mortgage. It was a quick process and everything went smoothly. I've gotten houses and had vehicle loans before, and this was the easiest and the best loan application I've had. I did not have to wait around for somebody to get back to me. They would call and they would tell me if they needed any more information, and I would provide it. Within a day or two, they would tell me what was going on. They kept me in the loop on everything. Vanderbilt is the best way to go.

Robin ** gave me the best experience with a Vanderbilt phone call that I’ve ever made. She helped me understand what was going on with an escrow account and explained everything vividly and I appreciate it very much. Thank you Robin! You were very sweet, very detailed and you seemed to care a lot about my issue and I appreciate that. I thank you very much. I wish you very much success in your future. God bless.

The process I went through with Vanderbilt took a while. I had some tax information that I had to collect in order for the application to be processed fully and become fully approved instead of conditionally approved. They require three consecutive years of tax information, but there was one year that I didn't work, so I gave them the previous year, skipped a year, and then gave them the next two years. However, they still gave me the runaround. Until one day, someone from the homes builder made a phone call and was like, "He has provided you three years of tax information. Can you not just go ahead and process it?" And then lo and behold, I got a phone call telling me when my closing is going to be.

We are half into redoing some stuff with the insurance. It’s gonna change to escrow. It’s taking a little bit of time, but it should be fixed, within four to eight weeks. They could also improve on the communication between the insurance company, the home center, and all that. Trying to get everything worked out on my escrow has been difficult because it’s hard to get them to talk. And you’ve got three to four points--Assurant Home for Vanderbilt, and then, through the person who sold it, and they're all trying to communicate. It’s email here and there. It's time consuming.

The signing and all procedures we went through with Vanderbilt took a couple of hours. Everybody I talked to and dealt with were professional and really good people. I had questions and when I would call, they worked with me well, answered all the questions I had, called me back, and made sure everything was good. Everything went great and it was really pleasant. I would highly recommend Vanderbilt.

The process we went through with Vanderbilt was more easy than what I had expected it to be. Application and underwriting took about a month. Overall, I feel great about the mortgage and the loan.

Vanderbilt gave me the best deal. The application process was quick and fairly easy. The application took 5 days and then I got a response. I had all my paperwork down with the company within a couple of weeks. So, it was about 3 weeks from application to closing. Communication was very easy as well. Everyone I worked with were all really good as far as calling and letting me know what was the status of my application and when it went to another department. They also reached out after closing to see if my house was finished and if I needed them to do anything for me. All in all, working with Vanderbilt has been great.

We applied to Vanderbilt Mortgage. They called us everyday to make sure everything was going well. They kept us updated with everything. They were wonderful and I liked dealing with them. Everything about their lending process was good.

I have been in my home since 2012 and never late until this month. Due to my husband's death almost 2 years ago money has been an issue. Let me tell you you better not be late or you will feel like dirt under their feet after you talk to them. The lady I talked to was extremely cold and all she wanted to know was when she was getting the money. When I said I would take care of it she demanded to know where I was getting the money. That should be none of her business as long as I pay up. They won't help in any way to adjust your payments even for a brief period of time.

Vanderbilt gave me a better deal than other companies and they were the only ones that called me. The application process took about 3 to 4 weeks and the representative who helped me was very professional. Everything is good so far, but I’m still waiting on a payment paper so I can make my payment. They should also send my house payments a couple of weeks ahead of time ‘cause the mail messes up sometimes.

Everything has been going good with Vanderbilt. The underwriting and application process took a couple of months though. There was a lot of waiting on people and then people were out sick. The few times we did talk to their loan specialist, she was good. The one underneath her was the one who we talked to the most. They didn’t update us that often and they didn’t respond to some of our emails sometimes. But overall, it was good doing business with Vanderbilt.

We first did the application in December of last year and we closed May of this year with Vanderbilt. The application process was a little lengthy for us and we had to send in a lot of the same documents over and over. A lot of times, whenever I didn't hear anything from the rep for a week, I would call back, and he would tell me that he needed more documents from me. If I hadn’t called, I would not have known that they needed the documents. Nine times out of 10, it was me reaching out but it was okay speaking with people.

Vanderbilt’s application process was fine. Most of the time, the communication was really good. If I had any issues or questions, I would usually get online and they responded very quickly. Plus, all of them were very nice. I’m satisfied with them. Overall, I had a good experience with Vanderbilt Mortgage.

Vanderbilt Mortgage works faster compared to other companies. Their application process was long. The whole process took about two weeks. But it was simple. Their rep, Blair, was a good salesman and I’d recommend him. Vanderbilt has been honest with me and have been very easy to work with.

Vanderbilt Mortgage pushed the process through for me because I had to be out by the 3rd. It was very fast, professional, and everybody was very patient with all my questions. Nobody got aggravated and they got me where I needed to be on the payment in my house. They worked hard and I am happy. The only thing is that they moved my payment date. My fiance are both on the loan and we both get paid on the 3rd and it is due the third. They said that at the time they couldn't do it. But they kept in contact and let me know how the process was going. It was a very pleasant experience.

We just tried to get a mortgage and we were bamboozled by a different finance company. We had our stuff ready and Vanderbilt was really fast. As soon as we got them something, they were like Johnny-on-the-spot and we were pleased by the way they've done a perfect job. The process took about three weeks then on the fourth week, we were signing papers. The reps call my wife every other day, real courtesy, nice, and professional. We gained some friends. Matter of fact, we like talking to them. All that’s good.

Vanderbilt Mortgage helped in getting me approved. The application and underwriting took a couple of months and the loan process was good. Everybody was friendly.

My experience with Vanderbilt Mortgage has been really good although I’m still new with them. The application process was really fast and it was not a long and drawn-out. I received a partial approval and did the steps. It all happened quickly and I was not sitting here wondering if I was getting it or not. So, it was good. I had to go and re-sign everything again with the company that I went through on Vanderbilt’s behalf because there was a change to my loan. It was not bad nor an inconvenience and it was because the delivery date on my home got postponed, so they had to change some stuff.

The application and underwriting process with Vanderbilt took a month and a half. Vanderbilt was very transparent. They let us know any time anything was happening. They let us know immediately when it was approved, and just anything along those lines. They didn’t hold anything back from us. My experience was perfect. The only thing was that we went about 1,000 over on what the original loan agreement was. So, they went ahead and approved it for 1,000 more than just what we wanted. The original person we worked with was Chris. He's the one that set up. Once we got the loan, we worked with Jamie. They both gave me an open window to be able to call them during their work hours and also my work kinda coincided with theirs. So, they were pretty good about answering the phone any time I needed assistance. They were very helpful. Their workers are very customer-oriented. So, everything on that went well and that it was a good process.

The application process with Vanderbilt took 45 minutes from start to finish and they did well. Their reps were very easy to deal with and the communication was excellent. Also, the transparency of the lending process was wonderful.

The application process with Vanderbilt took two weeks. The rep answered all the questions. My experience with Vanderbilt went good. It went pretty quickly.

We had a great experience with Vanderbilt Mortgage. Plus, everything seems to be well. The application and underwriting process took a week. The rep explained everything to us and we understood the terms of the loan.

After falling behind on my payments and trying to play catch up, I spoke with Pat, Maria, Ruth, and Darren and worked out an awesome payment plan to help get caught back up. Thanks again. You guys are the best.

I tried other places to get financing for a home and they kept wanting more from me each time and we went back and forth for eight months and got nowhere. Mr Dan ** took less than a month to get me in a brand new home. I would recommend this company to anyone. Thanks for all they have done for me. Vanderbilt the company to talk to.

Going through Vanderbilt's underwriting and application process went well. It took about a month to fill out all the paperwork and get approved. I also like the way that they kept me informed through the mail if something changed and communicating with them was not hard at all. It was very easy to know what was going on because if you didn’t understand something, you could call and they would explain.

With Vanderbilt, the application and the signing of papers took 45 days. I wish we could've gotten a quicker signing date but I was still very satisfied with my experience. The rep did okay and it wasn't that hard to communicate with her.

I went up there at Vanderbilt Mortgage and I talked to the loan specialist. The lady was really nice and my interaction with her was great. Then I signed the papers and the process wasn't long at all.

The application and underwriting process at Vanderbilt Mortgage took about a month and I didn’t have any issues. It was very easy as well as communicating with them. The rep had an answer to all my questions and helped me through the process.

I’ve tried to get loans from different organizations and some of their processes would be drawn out where I'd have to go back and forth with a bunch of different things. But with Vanderbilt, it was almost as easy as my credit union. The whole process took four to five weeks in total from the time we started with the application to everything. Their reps worked with me and communicating with them was easy. A couple of times, I had to call them back with some information and different things, and everything went smoothly. They did a good job. The loan specialist had plenty of information, too. She knew what she was doing and any questions I had, she was able to answer.

We started the process with Vanderbilt in December 2018 and the closing was in April. I had to wait for my tax money so they did wait for that. They were kinda dragging their feet because they would wait on me but they were very patient with me. Once I got my money for the down payment, the application kinda went very smoothly and very fast.

The application and underwriting process at Vanderbilt Mortgage took about a month and they took good care of us. They answered the phone all time and the rep kept me informed. The wait time for the lending process was a little bit lengthy, but I know they have things they have to do before they put out any money. They did a good job in working with me to close the loan.

The whole application and underwriting process with Vanderbilt took about a month and everything was good. They worked with us to close the loan by helping us with the high payments. They stated things clearly and communication was really easy. They were very friendly as well. Our loan specialist was Austin and I liked his way of explaining things. He would answer questions or concerns until I understood them. He also got us to the perfect house. Overall, working with Vanderbilt had a good impact in my life.

Vanderbilt did everything they could to close my loan and my experience with them was good. The application and underwriting didn’t take long at all, so I was really pleased. Things went smoothly and I didn’t have any problems. The communication was very easy, too. I also had good interactions with the many different people I talked with.

Everything went smoothly with Vanderbilt Mortgage's lending process. When they asked for something, I sent it, and they did whatever they said they were gonna do. They told me what the payment plan was gonna be and what the down payment was. Vanderbilt Mortgage's application and underwriting process took a couple of months, but the application process wasn't long and only took a couple of weeks. Communicating with the loan processor was easy, too.

The salesperson recommended Vanderbilt whose loan process wasn't hard at all. The specialist was good and was able to answer questions. Plus the overall process took just a couple of weeks.

The application and underwriting process at Vanderbilt Mortgage took five days and it went pretty smooth. Ashley stayed on top of things, texting me and letting me know what was happening. I was impressed.

We met Vanderbilt at a pretty close place to help, and when I had questions, they called right back. They were easy to talk to. The rep gave me the thing that you print out that lets you know if you make a payment and how much it shortens your loan by. He gave it to help us out if we wanted to pay it off sooner. He was really nice when he talked to us just about everything, making sure that we knew everything was covered when we left. They even let us know that we could go back and refinance to get a cheaper interest rate later. I called them at work and got in touch with them probably within 10 minutes. It's pretty easy to get in touch with them.

My name is Laurie **. I bought my home from Vanderbilt in 1998 on a bi weekly payment plan. Really happy about paying my home off early and would definitely advise anyone to use them as their mortgage company. My service representative was as happy as me today. He has a wonderful personality. His name is DeMarcus. TY for being so nice and helping anytime and he made me feel wonderful when I paid my loan off. TY DeMarcus and Vanderbilt for your services since 1998. I would tell anyone what a great company they are! B

The underwriting and application process we went through at Vanderbilt was simple. There was easy communication and the process was satisfying.

Working with Vanderbilt was nice and easy. I liked it. The application process was short. Everything was broken down step-by-step. It was very easy to communicate with Vanderbilt during the lending process considering the fact that I'm always traveling and my hours are a little bit different. I worked with a couple different people, but everybody was friendly and very knowledgeable. They did very well and everything went very smoothly. If I had questions, I could always call and talk to somebody. And they always had an answer for me. As a first-time homebuyer, everything was simplified to where I understood everything that was going on. My experience was very enjoyable.

Vanderbilt was awesome and conducting business with them was easy. We started around December 28 and they finished April 22nd. But two months of that was complicated because the salesperson from the site was not accurately putting in the information. We asked for a permanent foundation from day one and that didn't get put in until the last moment. So they had to redo the paperwork at the end.

Talking With Brad was so AWESOME!! He treated us with the utmost respect. He helped us save our home!! We were feeling like failures because our income went down drastically and we were having such a hard time making our bills but, Brad made us feel normal, in other words he gave us our self esteem back! Brad had no problem at all repeating things to me so I knew that I was writing things correctly and that I understood exactly what our plan was. Brad was an absolute BLESSING for our family. Brad helped us sooo good, That I know now I can get our granddaughter's school clothes (who lives with us and we are raising).

Vanderbilt went through the whole process explaining exactly what they were doing as far as paperwork was concerned. The application took about an hour and a half and they handled it really well. Scott and Kimberly were very friendly and helpful. I felt like we could call them any time. It was like they knew us and we knew them on a personal basis.

I’m taking the time to express my gratefulness to two employees, Bryce- My representative and another employee-Brian for the professional and compassionate manner in which they’ve handled my account! I’ve been with Vanderbilt now for many years and have only a few years left! I’ve had nothing less than stellar services! A recent encounter with these two employees resolved a problem immediately and gave me ease of mind! I take comfort in knowing that I can talk to my representatives and get my business handled with grace and dignity! This gives me resolve to be the best client that I can be in handling my responsibilities. I would graciously recommend this company to friends and relatives alike! Again, thanks for the great services rendered unto me. Five Stars to Bryce and Brian!

The rep pieced together a lot of my work experience. She worked hard on that. The communication process was good. Doing business with Vanderbilt is super easy.

Getting my mortgage through Vanderbilt was really quick and they were quite detailed with explaining the process to me. They were also easy to contact. They were really nice, polite and professional. I would recommend them.

The people at Vanderbilt were all professional. They had empathy. They actually cared about talking to you and listening to your concerns. Kristine was very nice and she called about once a week to check the status. We’re in our home now and everything is good. It was easy doing business with Vanderbilt. I would recommend them to others.

Vanderbilt was always nice and cordial. They were good about sending notices. They sent their letters out right before they would call every time my daughter called to ask them how it was going. It's just that they had to go through different channels and it seemed to take quite a while. One time, we would get a letter that says we're in certain stage, and then another saying we're at another stage. We might talk to one person and they'd say, "I'll be handling this now." But then, we'd get another letter saying they'll be handling another thing now. It was confusing. It was a long process to do, taking about four months, but we're thankful we're in our home.

This was our first time purchasing a home and working with Vanderbilt was easy. Every time we had a question and every time we called, they were always very kind. They took the time to answer all of our questions. They didn’t brush us off or anything. We had a rep and I spoke with her a lot. She was good and kind, the same as the others. Whenever she wasn’t able to be on the phone, others would ask if they could help in any way and they would help.

The process with Vanderbilt took about six weeks and it was pretty easy to do business with them. The application process was great and we haven’t had any problem with them. They did well in whatever we asked and it was easy to ask when we were wanting to know stuff. Having worked with Vanderbilt, life is fine because this is something I had been wanting for a long time. I just love the whole place.

We had flood damage and couldn’t live in our old house. We had to tear it down. We got a mobile home and applied for financing. It took 45 minutes to an hour to fill out the application. We sent it out to at least four different people and we were accepted with Vanderbilt sometime that first week. Within 30 days, we were closing. Vanderbilt made the process a lot smoother. My anxiety was high and this was a major purchase for my husband. But the process was quick. Even the guy that came out here when we were doing the walk-through and looking at things that needed to be fixed couldn’t believe that we were able to get into this as fast as we did. With this kind of mobile home, it would’ve taken them six months. We just started in February. When we had everything set up and everything done, we moved in on Memorial Day weekend.

I enjoyed working with Vanderbilt. They did a great job. They gave me my dream house in a short, timely manner. The whole process was really quick, taking about a month from the time we've put in our application online to the closing day of getting our house put on our land. They worked with my schedule and were very willing to help with my questions. I have a weird schedule because I work a lot in the off field but the ladies that helped me close the loan were awesome and great to work with. We communicated well and things went smoothly. It was a very wonderful experience. I'll be using Vanderbilt for any future mortgages.

Vanderbilt's lending process was exceptional. The rep was friendly and she always kept me informed of everything. She always called me back. They said I was in a flood zone but I did some research and found out that it wasn't. So they did more research and fixed all that. Also, I couldn't' do anything during the week so they sent a notary out on a Saturday to meet up with me to close. Vanderbilt has been pretty quick about getting the loan closed and they have been really easy to work with. They have met all my needs and their impact on my life is pretty big. I own a home now. I've recommended them.

The process with Vanderbilt Mortgage wasn't very long. It was a couple months and they were great. They kept us informed and told us what paperwork was needed. It was easy to communicate with them and if we had problems, Laura took care of it right away. They've done a good job and everything was good.

Vanderbilt's lending process is good. It took about a month to complete and getting ahold of the rep was pretty easy. They explained everything that I needed to know about the mortgage pretty good.

Vanderbilt was real good because we ran into a couple problems with the accounting, and we would just communicate it with them and they were real good about working with us and trying to get everything we needed done for the loan. If I needed anything the rep I dealt with said I just have to call. And they were always there and they kept me up-to-date on whenever my payment was due, if they see that I was falling back on the due date. They always just pushed it, gave me the extra month to have my payment in. I recommend Vanderbilt.

Except for the communication, it's been an okay process with Vanderbilt. It took a little bit over a month to complete which I was satisfied with. But the reps could improve on answering phone calls and voicemails. We had talked to Elizabeth and Jessie. We tried calling and calling and calling and we could never get in touch with them. We leave voicemails and nobody ever called us back. When we have filed for homestead exemption and since the beginning of last week, I've been trying to send the paperwork and I cannot get in touch with nobody. I've emailed and I've called them. I've sent the paperwork to the email that Jessie had given me a while back and I haven't gotten any answer back from that.

I would highly recommend Vanderbilt. The loan went through pretty quickly and everything was great. They’re really polite. Any questions we had, they were right on top of it. They answered them without any hesitation. They were really good to deal with. What stood out was the rep's output on all the information on the loan and going over everything and explaining everything in detail. She was really good with all that.

Vanderbilt's lending process was fast and it was everything we really wanted and needed. They were very responsive. Whenever we called or sent an email, we heard from them on the same day. They gave us multiple options and also gave us time to weigh our options. The guy that we dealt with was in no rush and easy to talk to. He was friendly and honest with me. The entire process took about four months which I was completely satisfied with.

Vanderbilt's lending process took less than a month. We did it over the phone and they were very sweet people. It was very easy to get ahold of anybody from Vanderbilt if I ever had any questions. If the rep, Louis, couldn't get ahold of me, she would get ahold of my daughter so they could get ahold of me.

We’ve closed on the trailer, but we’re having a problem getting everything set up. Still, the process was easy. I just waited till things got done. I dealt with the people at the mobile home place, and let them deal with things.

Vanderbilt is a really understanding Mortgage company, they understand and they will help resolve your issue in any way possible. Dallas ** is such a sweet person to work with. They make it easy to keep your home if you come into financial problems, they are there you just have to communicate with them and let them know what's going on. Thanks again Vanderbilt.

Vanderbilt is the best company to go with. Their application process was good though it was a lot of paperwork. If I could’ve done something online, that would’ve been better ‘cause I did four applications. But everything was straightforward and they are always there to give us feedback. The rep was very informative and very helpful. If I had a question, I could always call her or send her an email and she would normally have the answers to all my questions. If she didn’t know for certain, she would just call me back. She’d go to a higher manager and ask them just to give me the correct information. She’s awesome. I was very satisfied with Vanderbilt.

The people at Vanderbilt Mortgage were very helpful with some of the stuff we had to do beforehand to get the house. We had to get a construction note for several of the things we had to do, a well, septic and et cetera. They were very polite and helpful with pretty much everything from start to finish. They’ve pretty much started doing all the paperwork and getting in touch with everybody. They asked for the documents, and the stuff they needed on their end, just like income and background check. Everything was just very good and very quick. I would definitely recommend them.

Less than a month after I had my deposit with Vanderbilt, I was approved. Their reps got everything ready so that I could close on the day that we ended up closing on without having any issues or problems. They did a really good job, especially the person who called me back and explained what my rates and costs are going to be and when my monthly payment would start. Overall, it's a good company to go with.

From day one of purchasing my home Vanderbilt has made me feel valued as a customer. I personally want to thank Tyler ** for his expertise, assistance, and compassion that he has showed me and my family. He provides us with excellent professional service and showed he truly appreciated me as a customer. I strongly recommend Vanderbilt Mortgage Finance. They will be there to help you make your dream of becoming a homeowner true!

After the sudden death of my spouse I found myself dealing with estate requirements. Also I became sole owner of our loan. Worried and scared for my financial certainty, Vanderbilt provided me with confidence that everything would be taken care of. A probate personnel manager, David, helped me so very much. The estate will soon be final. Thank you so much Vanderbilt. I'll be forever grateful. If I could give you more stars than 5 I sure would.

The application and underwriting process with Vanderbilt Mortgage took a few days. They worked with the home center well as far as getting me approved because it was borderline. It was easy to communicate with them during the whole process and the transparency of their lending process was good.

I like the home that I got from Vanderbilt. It is of good size and has plenty of rooms. I had my wife fill out all the application as I was working on a rig. Vanderbilt’s application and underwriting process were really fast. Everything went well and it was easy-going. Communicating with their reps were easy as well. The managers there either called me and texted me and they did whatever was easiest for me at the moment. Moreover, Vanderbilt’s transparency was good and I was able to understand all of what was happening throughout the loan process. Since contacting Vanderbilt, we got in the house quickly and I have only had the house for about a month and a week.

I enjoyed working with Vanderbilt Mortgage. Everything went well and it wasn’t difficult at all to conduct business with them. They took me step by step on what was going on and they called me every day to keep me updated. But the application and underwriting took a while because we were dealing with Restore and Vanderbilt couldn't do anything until Restore made a decision on whatever they were trying to do. Other than that, I recommended Vanderbilt to my sister.

The application and underwriting process with Vanderbilt Mortgage took about a month. Their reps called me a lot, which was nice. We dealt with a lender right before Vanderbilt, but they didn’t call me that much and we didn’t know where the process was at. I dealt with a few different people at Vanderbilt and they answered my calls. When I talked to two or three different people, they were all very good. They kept me updated and were always interested. It was very easy to communicate with them.

We got our first house through Vanderbilt Mortgage. The application and underwriting process took a couple of weeks and it was good. Vanderbilt helped out a lot to close the loan and they were perfect. They took care of everything I needed to do and they called a bunch of times and let me know what was going on. They emailed me everything, so I wasn't out of the loop at all. As far as communication, it was easy. Anytime I needed to call or email them, they answered back right away and took care of everything. My brother is getting the same house and he is going through Vanderbilt now, too. He asked who I went through. I told him it was Vanderbilt and that they took care of everything. So, when he was asked who he wanted to go through, he said, "Vanderbilt, yeah, that's the one we wanna go through 'cause they did my brother's house and everything went fine."

Vanderbilt has been a good loan company. Working with them has put me in a new home and the application and underwriting process did not take long at all. They called me and gave me a quote, then I went up there. Their rep met me at the mobile home place and then I filled out the application. The rep was good.and she explained everything. They also kept in contact and were on top of it during the process. And everybody that I dealt with has been terrific - the sales team, the mortgage team as well as the set-up crews. It has been a life-changing experience overall.

I am a first time buyer and Vanderbilt has done all kinds of things to help me out. They gave me all the information and explained everything to me in detail. They also told me what they needed upfront. Communicating with Vanderbilt is sometimes hard. We talk by email and texts, and I've talked on the phone with them, but sometimes you can talk to somebody and sometimes they're busy. Nevertheless, they're easy to work with and I have recommended them.

While the application and underwriting of my loan took a couple of months, Vanderbilt got it done. However, I hope they could look at the actual profit-loss statement of my business so they would know what I actually profit instead of what my taxes look like. The taxes do not represent what I profit in my business and on being a trucker. We truckers get to take off our living expense for every day we are on the road. That right there takes $15,000 off of what they think I'm making. Other than that, doing business with Vanderbilt is easy and the transparency of their lending process is good.

The people at Vanderbilt helped me a lot. I worked with Frank, the guy who sold me the trailer, and he was very helpful. When I had questions or concerns, they call me. I understood everything. All in all, the application and underwriting process took less than a week and since working with Vanderbilt, my life changed a lot for the better. I'd tell everyone that it's good to try with them.

I had a great experience with Vanderbilt. The first time I had a loan with them, the application and underwriting process took about a month. The second one took two days. While they were upfront with me in everything, the only hiccup was I had to prove that I made over the amount that they wanted for the loan. In fact, at first I was approved, and then they were like, "We don't quite know. We have to verify that." I had to show them that I made that amount that was pre-qualified.

Vanderbilt helped me get through a dark time when a family member had me sign what I thought was the living will we talked about at the VA, and it was full power of attorney, where she closed my accounts down and deposited all my checks implicating me. My retirement was cut off by the VA until all the money she took was paid back. I managed to get caught up, and in good standing. Now I am selling this property, and working to find a better location. Taffy is a good associate working for the company.

Vanderbilt did an awesome job and they got everything straightened out. The application and underwriting process was completed in a month. I spoke to three different people and they kept in contact with me. Most of the time, whenever I called, someone would talk to me right then and let me know what was going on.

Vanderbilt called me on daily to ask me questions and see how everything was going. For any questions I had, I would give them a call and they had the answers right there when I needed them. I worked with Caden, my loan specialist, and he did a good job. It was kinda new to me so he was still trying to learn the ropes. I was very happy that the application and underwriting process was very quick. It was faster than I expected and I was very shocked when they told me I got approved for the house.

Closing the mortgage with Vanderbilt was the easiest process I’ve ever done. Interacting with their rep went great and it was a lot of help. The process took three months and it closed a week before the time frame that they gave me so, it was good. They kept me posted by emails, text or by phone if anything would change. I liked the service and they communicated a lot.

The application and underwriting process with Vanderbilt Mortgage took about a month. They provided information to me and addressed all my questions and concerns well, although there was a little lack of communication between the mortgage company and the trailer company I bought the home from. I had asked once on something, but they wouldn’t know. I had to talk to the trailer company, although I felt they already knew the answer. Still, it was fine conducting business with Vanderbilt.

Vanderbilt Mortgage did all the things to help me close my loan. It wasn't difficult to communicate with them during the loan process because they took care of everything and they explained a lot of things. They treated me really well and I liked that they were very nice. I just had to wait to see how my loan application was gonna go and if it was gonna be accepted. So, we waited but that didn't take long. Everything was good about the process and I would recommend Vanderbilt Mortgage.

The application process with Vanderbilt Mortgage was easy and along with the underwriting, it took a month and a half. It was super fast. The communication was outstanding. At one point though, we were talking to three different people and we answered all the questions but it didn't seem like those three people were communicating with each other, only with us. But it was nothing major. The loan officer was completely nice, very thorough and easy to work with. Her whole demeanor and attitude were super. The times I talked to her, she was never negative. She was always upbeat and positive about everything. Overall, my experience with Vanderbilt was excellent. Anytime we called and asked, they had an answer back for us within a couple of hours.

The application process with Vanderbilt Mortgage was very quick and easy. It took about 30 days from start to when I closed. However, it was a little confusing from the time that it was approved to when it moved to the next department. I worked with one person and she approved everything, then she had sent everything to another department that would get me on my final numbers and get everything ready. I had to keep calling the girl in the first process and ask if somebody was gonna call me because it took a while for the approved application to show up in the computer.

I chose Vanderbilt Mortgage because the name was more out there than the other ones then. The application and underwriting process was easy. It took not too long because I had my salesperson helping me. The guy that did the notary stuff was there also and they helped walk me through the process. The rate and the terms were fair.

The mortgage process at Vanderbilt took an hour. A woman rep helped me and she was so personal. She had been very nice to me when she called. And with the way that I was treated, I couldn't have asked for anything better. I would recommend Vanderbilt Mortgage highly.

Our house got destroyed in the hurricane and it happened six weeks after we closed with Vanderbilt. We waited so long for debris removal and Vanderbilt was the least of our worries. They did such a wonderful job and they were on top of everything. They always kept in communication. They were done with us within a month and it was really fast.

It was easy conducting business with Vanderbilt. They were really good. The loan process wasn't a pain in the butt, it was fairly quick and it was pretty clear. But the application and underwriting process took longer because I would have to drive to the place. Otherwise, it was done in a timely manner. Vanderbilt always kept on calling me to keep me up to date with everything and every time I had to do something. I never really had to give them a call. I would recommend Vanderbilt.

Vanderbilt Mortgage did a very excellent job. They knew all the answers to any question I had and I was very pleased with them. If it comes down to anybody else that I know of looking to go down that route to buy a mobile home or whatnot, I would absolutely recommend them to go through Vanderbilt. Our salesperson from the home manufacturer's also helped us tremendously and let us know what we needed. I gathered the documentation so as far as Vanderbilt Mortgage went, it was a smooth process. We had what we needed, which were submitted, then boom, there was no wait other than what Vanderbilt needed to do on their side. The process took about two days. A lady called and advised us of the approval and we briefly went over the terms.

Getting a hold of Vanderbilt wasn’t that hard. If I couldn't get a hold of the information, they would call me right back. All of them were very helpful. The application and underwriting process took almost a year though. We had a little bump on the road along the way, and it was on my part that it lasted that long. Still, Vanderbilt did a good job. The transparency of the lending process with them was very good. They told me what was going on and that they would really help along the way.

The application and underwriting process at Vanderbilt took around two months and their rep was really good. He helped us a lot and walked us through the whole process. He's still communicating through to us. Once I text him or call him or the others, I get an answer that same moment. Everything has been good thus far.

I’m beyond happy with my experience with Vanderbilt. I got a new house through working with them. We didn’t get approved everywhere else that we tried - Vanderbilt was the only one that approved us. The application process was very easy. A week after we filled out the application, we had our approval letter. And because of how easy it was, I’ve already sent a couple of people out there to try to get approved on a house.

The people at Vanderbilt explained everything, and we were told that if we had any issues, we were free to contact them. They had emails and phone numbers so they made it easy to get in touch with them. It just took a while for them to get back, but I knew they're busy as well. Sometimes we had to make emails and leave messages and wait a while, but it wasn’t too bad. They addressed our questions and concerns very well, and they made us feel comfortable. They were very nice and helped us take care of any issues we may have had.

The loan process went well. I just sent in all my information and answered all of the questions from Vanderbilt. They also answered all my questions and we got everything done pretty fast. The reps were pretty knowledgeable about everything. They were pretty easy to communicate with and they were clear about everything.