Vanderbilt Mortgage Reviews

Customer service at Vanderbilt was great. I gave them what I needed, signed all the papers and everything went smoothly. The process took a month and it wasn't a big hassle. The reps answered all the questions I had and were very helpful.

Applying with Vanderbilt Mortgage took about a month and the whole process was pretty smooth. The rep we worked with was great and she was always on top of any questions that we had. Vanderbilt communicated well with us through phone calls or emails.

We started filling out paperwork at the end of August and we closed second week in October. In the beginning, everything was great. They explained everything really well as to breaking down what our payments would be and what part was gonna be going towards the home loan itself and an escrow as well. But they could have been a little bit better in communicating. We were working with someone named Hope first and then it was Brittany. I would call Brittany's extension and leave a voicemail and then hear nothing back. I did that a few times and sent an email and still got nothing. I then ended up trying to call Hope as well. I was told it was put to someone named Monica over in some other department. It was a lot of back and forth. But overall, the process was pretty easy and the way that they have everything laid out.

The home buying process through Vanderbilt was fairly good. It’s in Louisiana, and due to the fact that we put our trailer on a rural area, we didn’t qualify for the money for the closing. So, we had to come out-of-pocket. Also, we didn’t know about the initial extra cost to put your pole down and your electric because we're like on a 2.3 acres of land and it's a part of Baton Rouge that’s in a rural area, but East Baton Rouge is covered. But it’s Louisiana that you’ve got so many problems that you got to deal with. They wanna force you to sub-divide your property. Then you have problems with your permit because the house was delivered during the pandemic. It came from the manufacturer with the code for Louisiana. We have to get an address.

All around, I've had a pretty good experience with Vanderbilt. They were very upfront and forward about everything from the start. Vanderbilt was great to work through. I did appreciate that part of the home buying process, because it was a lot easier because of them. Natasha was the rep I worked with. She was always helping me out in every way that she possibly could. She was always really good with me. She did a great job. Vanderbilt is a great company to go through, and I can't wait to be able to go through. The number one thing that I did like about Vanderbilt was the insurance. The insurance through them at my house is always gonna be worth what I paid for it.

The application process with Vanderbilt was really quick. I had applied for the loan. Then, I'd gotten a call a few days later just for some clarification stuff. It was easy as that. It was pretty seamless. I didn't really have much work to do involved with it at all.

We decided that Vanderbilt was gonna be our best option where our credit was at. The consultant did good, was very thorough and kept communication with us really well. The application and underwriting process were fairly easy.

It was pretty easy to communicate with Vanderbilt during the loan process. Everything took about three and a half weeks. They worked with me to close the loan, and Bill was great. The guys that came over and told me how to work the things inside the mobile home were great too. They're really nice, polite and generous. The lady that I talked to over the phone that takes care of all the maintenance issues was great as well. Vanderbilt treated me well.

Steve was my initial contact and he was amazing. He kept calling back with different suggestions. Anytime there was an opportunity to adjust the rate, he offered me those adjustments. Vanderbilt offered the best interest rates. Then there was another young lady who worked directly under Steve and she was phenomenal. She reached out to me after work hours, and I was so apologetic for her having to work those long hours. She definitely was helpful and very pleasant. The process went smoothly and didn't take long at all. From the phone calls to the emails, everything was good. Vanderbilt was very informative and forthcoming with information. They were available when I called or they returned my calls in a timely manner. Anytime they said they were going to call or email, they did.

Vanderbilt did the best they could with the way the world is changed today. They did what they could with the resources they had. They were very professional, very understanding, answered questions that I asked them, whether by email, by text or by phone.

The application process with Vanderbilt was easy but long. They approved me and I got a brand new home. I was very comfortable working with the rep. I'd call him and asked him anything, he would call me in 30 minutes. He messaged me left and right. I also never had a problem getting in contact with anybody. I don't even recollect nobody ever having to tell me, "Let me check on that ‘cause I don't know. Let me call you back.” They always had the answer there for me. Working with them had changed my life tremendously. I would have never thought I would be buying a home at this time in my life. I was planning on being going round and round the world by now. They made it plain and simple and made me feel so special.

We've been in the army for 20 years and we've never owned our own home because we’ve moved around every three to four years. Coming home for us meant that we finally got to own something that belonged to us. And we went into this with extremely low expectations because we have heard horror stories about purchases and especially on a mobile home or a modular home. This is our first home purchase. and we didn't know what to do and how to do it and we didn't understand a lot of the terms. We've bought vehicles 100 times over the years, but as far as the home loan, they are very, very different.

It's been a lifelong goal for me to own something of my own and to purchase a house and do something for the benefit of my kids. Vanderbilt Mortgage made that possible for me and I'm very grateful. Their application process was super easy. It was self-explanatory. From the time I applied till the time I got a conditional approval, it was only four days, which wasn't very long at all. It was very last minute when I was informed that I needed a B-seal inspection, but other than that, I didn't have any issue. Ashley had the best customer service skills out of everybody I talked to. She's very helpful. Every time I had a question, she always knew the answer right away. She seems to really care about me and my family and getting us into a house. I don't see that a lot.

Vanderbilt Mortgage worked with me to make sure to ask the right questions. They were really consistent and there was open communication too, but I wish the process was a little faster. I know a lot of paperwork takes a while, but the process took three months and it's just so long. Still, they were very helpful. The representatives informed me of all the rules through each part of the contract. They made sure that I understood everything before we went forward. I had two simple questions and they answered them right there. They were very informative, friendly, nice and positive. They also made sure to inform me of all the little things. There was something we were not allowed to keep and I'm glad they made sure that we knew that. I thought we would get to keep it, but it was something they take with them.

The lending process was easy to get through. The Vanderbilt rep was nice and she helped me through everything. She chatted with us, talked to us through the loan and it was super helpful. Everything was all smooth.

It was very easy to deal with Dwayne and the mortgage guy (Brian). They were able to answer all my questions and point me to the people that I needed to speak with and get things accomplished. It took minutes to fill out the application, but the underwriting took a while. I used my own land and there were some issues with the property that I had to take care of, but once I got my issues squared away, it was within weeks from closing that out. Keeping me apprised of what was going on could be improved though. They could've let me know if things weren't clear on the deed and that would hold up the time for the underwriters.

The rep was excellent. I felt very comfortable working with him. The process took about a week or two and I now have my new home. I love it.

Everything went great. The process was not as long as buying a car. My husband and I have our own home finally. Everybody was very pleasant. They explained things in detail to me if I didn't understand. I have already recommended my son-in-law and my daughter to them.

We started at the end of February and closed at the beginning of September. We ended up having to redo the application but it wasn't on Vanderbilt's side. In fact, they were great. They were able to transfer all of our information on the old application to the new application and get us closed. Things were a little complicated in the beginning. My husband is a pastor and the way that his income is shown on his taxes is very different than a standard employee. There wasn't a whole lot of understanding in dealing with that so we ended up having to go to the upper management through Vanderbilt. The guy was able to help us and we ended up having to amend our taxes. We went from a self-employed status to a W2 employee because there wasn't any way to read his taxes without doing that. That was the part that made the process take so long.

Everything was easy and smooth. I work out of state and I was able to get a lot of stuff done either through email or over the phone instead of having to go to an actual person. It really streamlined the process and made it a lot easier for me. They were also able to answer any questions I had. The only thing was I've done part of my application online and there were some stuff that weren't included. I had to kind of go back and forth with them a little bit on that. But there still wasn't any issue. It could have been completely on my end misreading directions. It was very quick process.

Vanderbilt's process was really good and took about a month and a half. It was very easy. What I really liked about Vanderbilt was that they were answering all my questions. However, when I would have questions, I give them a call but they wouldn’t pick up the phone. But when I would email them, I would get a faster response.

Vanderbilt was the first place I tried and got right in. I started in May and we got the title maybe a month ago. It did seem like a while but everybody was great. I felt like I was bugging once in a while, which was when COVID first started to hit, and Eric would email me back. He was really nice and good to work with.

When I did the application, it didn’t take too long. It was within two or three days. They were very helpful with me. They keep me updated on everything. So everything's been okay. I was really pleased with them.

It's been a great experience, so far, with Vanderbilt. The application process went pretty smoothly. They worked with us on it, got us pretty close to where we want to be, and they're really helpful. Between getting everything ready and figuring out and working with everybody, the whole process took about four months. We started in April trying to get everything done, and we just closed two months ago. They could have more branches closer to home. We had to travel maybe a little over an hour to meet up to close.

The representative from Vanderbilt was friendly and accommodating and we had no problems communicating with her. The application process took half an hour and it was simple. Now, we have a new home.

We went through a manufactured home place and they gave us the option of Vanderbilt, told us that we would most likely get accepted there, that they were a great company, and we chose them to go through. The application and underwriting process took about a week. The loan specialist sent me a postcard that was just absolutely so sweet. It was a great experience.

The application and the underwriting process took a long time. I filed the papers in February and I didn't sign the mortgage until July 7th. Vanderbilt had stipulations. I had to pay off certain things, which had I known that it was holding things up, I would’ve paid them faster, but they didn't say that to me. They told me to take my time. Then they ran my credit check three different times like I reapplied to them three times. It was crazy. But once it all came together at the end, everything went pretty quickly. Then it wasn't the same person that I dealt with every time and that bothered me a little because I wanna call and talk to this person. But with this whole COVID thing, and they were all working out of the office, I figured it I probably messed everything up pretty good. It's a great idea that their insurance company covers all these things that most insurance companies won't cover as far as owning our mobile type home. That's a plus.

We kept having the wrong PIN number pulled because the properties were labeled wrong, address-wise. It took us a little while to get that fixed. But other than that, the process was pretty smooth. The rep kept in contact with us, touching base with us at least once a month during the process because it took so long. It took us about four months. But the closing was easy. It went well. Vanderbilt did great. Their lending process is great. We’d done everything by either email, virtual signing or us mailing them documents. They were very upfront with what they needed. It was all pretty much handled really quick and easy. It was a very painless process with them.

Everything has been so wonderful with Vanderbilt. I put in the application on February 24 and on June 10, everything was processed and finished. We had to get everything in by that date. It took about 125 days and the only reason that was pushed back a little bit was because of COVID. If they called and I wasn't able to answer the phone, I called them back and then vice versa. If they were not available, they were calling me back within the same business day. I've dealt with Jesse most of the time and he was very polite. He was very informative and very, very kind. Vanderbilt is very professional and very informative. It’s a good company.

The application was quick. But the whole process took about three to four weeks at the most. We had to put our down payment down and they pretty much approved it. It was easy to talk to our loan officer. We can call him at any time we had a question. The process was pretty good but I didn't like the down payment. Nobody wants to spend that much money. Other than that, it's a very good experience, so far.

We've had nothing but a great experience with Vanderbilt. The whole entire application process to be totally approved took about between two to three weeks for everything. I did the application and somebody got back with me very quickly. They asked us some questions about where we'd like to keep our payments, what would we be able to put down and we worked with that. They got us a better deal than what we were really expecting as far as our down payment and our monthly payments. We were just totally pleased.

Everything went superbly with Vanderbilt. The process took a while 'cause I had to have all the paperwork and we did mostly email. But it was really simple and easy once we got all the paperwork done. The holdup was on my end 'cause I didn't have all the paperwork with me. I had several teams of people but everybody was very helpful. They explained everything to me before I signed it. They even sent me paperwork showing what the loan was, what each monthly payment was and what it was applied to. The phone calls were very helpful. They also gave me updates once in a while like, "Everything's on schedule. We're looking at a certain time." They kept in touch and didn't disappear. They did their job, knew what they were doing and kept me calm so I'm very happy with it.

The application process was very efficient and it was very easy to take care of. Due to the fact that we changed some things in the process, it took at least a couple months. The loan specialist contacted anytime anything changed or she had an update. She was right on point. Vanderbilt communicated well and did just about everything that we asked them to do. If we had any questions, they were very easy to contact. They told us everything we needed to know and sent our paperwork on time.

Chris ** with VMF went above and beyond to help relieve some stress for me while I was on maternity leave and waiting for my benefits to kick in! He was able to extend two payments for me which was such a big help! I definitely suggest giving VMF a call to see what they can do for you if you need help making payments!

I was sold my home in August 2005 and Vanderbilt approved my credit. I was proud that they were giving me a new home. After that problems with the home surfaced and the people I talked to were rude and did not want to help me. I was left with many repairs that I did not have the money for. The Vanderbilt mortgage company was always kind to me. I am just glad to get the home paid for and be able to do some repairs.

It's been really good with Vanderbilt Mortgage. They were really easy with me getting up my down payment. They were always concerned and helping me in any way they knew how to.

They are very good, professional and understanding. I had no problems. I call and if they aren't available, they call right back. The are very reasonable and easy to deal with. I would refer them to anyone.

Everything went well with Vanderbilt. I went through a divorce and I had to get the trailer house out of my wife's name. It was already in the Vanderbilt account. I knew how they all worked and how everything works and it's just easier to stay with Vanderbilt. The process was easy. There was good contact back and forth. Every time I needed something, they just sent me an email and I got it. It just took a little bit over one month from beginning to end and I’m satisfied with the timeframe. The rep I worked with was good too. She always answered my question.

We were told we had two options to choose from. The other company wanted to have the land with the loan while Vanderbilt gave an option where you didn't have to have your land with it. The loan process with Vanderbilt was okay. But we had to call them a lot throughout the month and get information. It started in January. Sometimes it was a little aggravating because we had to constantly figure out why something wasn't going through and why somebody needed the information. Instead of them calling each other all the time or emailing each other, we had to end up calling and getting stuff figured out. They would contact each other sometimes though.

We had some delays because of the COVID stuff, but everyone I worked with was really helpful in letting me know what information I needed to provide and what the next step was. The online application process was a little bit confusing but it was just me not being really computer savvy. But everyone I dealt with was doing the best they could and we made it through.

The application and the underwriting with Vanderbilt Mortgage took about six days. It was not too terribly long. The first person I started with went on leave and it was all during the COVID. I had to send paperwork a couple of times which kinda sucked and there were a couple of times where I had play phone tag with them. Also, they told me that it was gonna be 90 days before my first payment would be due from the time they would give me the keys to my house. But that was not really the case. Other than that, everything else was quick and smooth and easy.

Vanderbilt was one of our first choices to go to and the lady that assisted us said it was a good company to have our mortgage with. She was really helpful. The process was pretty easy and they were very upfront with what they needed. I did everything through email and then my husband would get the call if there were any. The process to get qualified was less than a week and then it just took us a month to get the mortgage ‘cause we were trying to get the downpayment.

It took about 10 minutes to look through everything in the application process with Vanderbilt Mortgage and we are happy with the rates and terms we received. Their reps were pretty good and informative and everything went smoothly.

Vanderbilt Mortgage said that due to some things that had changed, there were a lot of questions being asked. I didn't know what kind of new laws had been put in place that caused Vanderbilt to had gone through as much as they had to. They went as far as they had to know where I was putting my trailer so they would know if it was in a flood zone. It was not in a flood zone but they had to get all the information, which was frustrating to me because I never had to do all that before. I purchased a mobile home for the last eight years and this was the first time that we had to jump through as many hoops to be able to purchase a home. But they got everything taken care of. It was just extremely long and tedious to get all the I’s dotted and the T's crossed. Overall, I’m fairly pleased with the experience.

My mom bought a house through Vanderbilt and was recommending me there but because of my credit to debt ratio, my downpayment was too much to come up within that time allotted. Other than that, their reps were all really sweet, nice and helpful and everything was great.

The place where we got our house from told us that Vanderbilt would be the easiest company to get through. They said they would give us a loan and 10 days after that, we were starting on it. They called us about a month before our first payment was due and went through how much we owed. They were great.

I'm a thousand times pleased with what Vanderbilt has done for me so far. My Vanderbilt application for the mortgage went through within 36 hours after I initially filed them. The loan process went really well. The mortgage, the principal, the escrow and all that was thoroughly explained in detail and everything was as it could be. I was very well pleased with their rates and terms.

The salesman took the information to see what we were qualified with. Getting the mortgage through Vanderbilt took about a week and everything was good.

Applying with Vanderbilt Mortgage went fast. The home we got is kinda small but we love it. So far, we're satisfied with our experience with them.

We are super pleased with Vanderbilt. We don't have a credit score established and they were willing to work with us. We put in for it and then we were denied due to some taxes that we needed to file. We did those and the the application went through within a month. We worked with Milagro and she was very friendly. She explained everything to us so we could understand. She communicated with us throughout the process and let us know if we needed anything. She told us to reach out at any point but she took care of everything. I've told my brother about them and hopefully, he'll be able to do it too.

I have been with Vanderbilt Mortgage for 17 years. In this terrible year of 2020 I was behind. I talked to customer care specialist Chris ** who came up with a plan to get ahead. He deserves a 5 star rating. Exceptional service.

The mobile home place that I was looking at recommended Vanderbilt. Kelly was the person I spoke with trying to get all the information on whether or not we would be approved. It took a little bit of time because my father didn't have the correct documentation. But once they came through with the number that they would give us for our loan, it went fairly quickly. It was a very emotional moment for me when they gave me the official approval notice and Kelly was very supportive. Then, they passed me over to Laura, who was always available for questions if I had any and was willing to work with me on getting her the documents that she needed, though some of it took a little bit of time. The two ladies that I dealt with were both very supportive and encouraging. Vanderbilt was wonderful. This is the first house I bought and they were very helpful.

We applied at the place and went back. Then to get everything submitted and turned in, it took us about two or three months but it might have been because we kept having to switch between people and stuff kept coming up missing. Overall, Vanderbilt was nice, great, and helpful.

We didn't have any trouble with Vanderbilt and the application was easy. They were good to work with. Also, I like my home although there are a couple of problems that have to be fixed.

We had to call and speak with them a few different times on the customer service. They were polite and they explained everything well. We also liked their rates. Their reps seemed very knowledgeable. Any questions that we had, they spoke to us on a normal level. They didn't try to tell us in Greek. So that was very good. Some of the lenders we were talking to I was like, “What? Wait, what are you even talking about? No, go back.” The process went a lot smoother than I had expected. This was our first home that we financed and it was a lot less scary than we thought it was going to be. So far, so good.

Vanderbilt's rep always called and kept me updated. The process was easy. It didn't take two or three weeks and it was done.

Everything is going all right other than the trailer company not getting here and getting the block ready like it was supposed to be. But Vanderbilt kept everything taken care of. But the process could’ve been faster. From the start and to get approval, it took about four weeks. Other than that, I’m pleased with the way it went. They've done their part.

The communication is terrible the people that work with my loan never answer or call back. I just want a follow up and can't even get that!! I wouldn't recommend.. I'm taking my business elsewhere!!! ✌????

The application process went well. They treated me well. I did owner financing for the home that I'm in for five years and its mortgage. I have been making the payments to Vanderbilt for the past five years. So when I decided to put this in my name, I just went to Vanderbilt. They did a good job in closing my loan. I was pleased. The only thing was we had a glitch at the end, but they worked with me to get it straight. I was a 1099 employee and they approved everything. Then when it was time to go to closing, I came back and said that the income wasn't correct. So we had to make some other adjustments. But they helped me with that. They took care of the problem on their end who made the mistake.

My experience with Vanderbilt Mortgage was very unhelpful, professional people. They did not care enough to approach people with their goal, very short talk. Not interested to help or advise of what is the next step you should do to better your credit score.

The Vanderbilt Mortgage rep that helped me with the home loan process was great. But I’m trying to get my insurance changed over. So Vanderbilt is waiting on me because I’m trying to get in touch with my insurance agent.

I got Vanderbilt through the trailer company and the application process went smoothly. The rep took care of everything for me with no problems and everything worked out good for us. Vanderbilt got us the home that we wanted and we haven’t had any complaints about them so far.

My mother said I wouldn't have any problems with Vanderbilt and I never did. Their application process was easy and didn't even take 20 minutes. My loan rep was all right. If I ever need them to call me back, it would be good. My rep was a really nice guy and helped us through everything. It was easy communicating with him until we signed the papers. In the beginning, he did really well with everything we had questions about. But we can't get any calls back now. My girlfriend had called in three or four times and we left the messages. Other than that, we got a lot model and I love the quality of the build. It's really good. The whole process took about two months with everything.

The application process with Vanderbilt was easy. It took about a month from the time that we started until we signed the papers. Everything was fine. The people that worked with me were really good. They were really professional.

My credit is not that great. Also, my wife filed for bankruptcy four years ago. So with our income, our credit situation and with what we were wanting, Vanderbilt Mortgage gave ve us a fair deal. The application took about 20 minutes. It wasn't very long. The only thing that really took so long was because we couldn't make up our mind which house we wanted. Now we've already got our house and it's already set up, for the most part.

I filled out the Vanderbilt application and my boyfriend sent it to them. The guy wasn’t there that Friday but I brought the paperwork up there. One of the ladies who was like the receptionist made a copy and put it on his desk. Two weeks later, the guy from Tennessee was like, “I need this.” I told him that it has been up on the other guy's desk for the past two weeks. I didn't know why that guy had not faxed it to him. I told him that if my boyfriend was not happy then I was not happy. They would need something from him but they would call me every time. Every time my boyfriend would try to call, he could never get the guy that we were going through on the phone.

Going through Vanderbilt Mortgage was a good experience. The application and underwriting process went fairly quick and smooth. I filled out the application at the seller and they sent it in. Vanderbilt then contacted me with any additional information they needed and I sent it to them. They had my approval in about a week. They were pretty thorough. We wanted to use the home insurance that we had. It was gonna be included in the loan and we liked the company that we had. Vanderbilt worked really well to get our own home insurance with the company we liked added into that. It was a really smooth transition.

Everybody from Vanderbilt Mortgage has been really helpful all the way through. The application process went well. Everything is okay.

Vanderbilt Mortgage is the easier one to do a loan with for manufactured homes. Their lending process was transparent. The application and underwriting with them took about 30 days. They were easy to communicate with. We used the e-mail and I talked to them on the phone. Their knowledge was impressive. They’d either come back with an answer on the phone or they would e-mail me as quick as they got an answer. The loan officer seemed really nice and she knew what she was doing.

Vanderbilt was very helpful with the application process and I had no issues. It was easy to communicate with them and I could call the rep and I would usually get an answer. They called me every week or so to make sure everything was going good.

The application with Vanderbilt was easy to fill out. There were no trick questions. This was my first time buying a house and it made it very simple. The application took me maybe 5 to 10 minutes. I filled it out the day before, and then I knew how much I could borrow the very next day. Everything else was pretty straightforward, but whenever I received the phone call about what I could borrow, I really didn’t know some of the words that were being used. So, I had to ask questions about what some of the words meant because it was my first time buying a house. Other than that, I’d say they should keep it like it is.

I liked Vanderbilt's credit check. I went with them and applying was pretty easy. It took us two weeks. Their reps were pretty good but then there was a lot of confusion between the house place and Vanderbilt over the price of the home. Still, everything went well. Other people should go with them.

Vanderbilt Mortgage financed our house and they were good. My fiancee likes their people and has a cousin that works in their insurance department.

Vanderbilt's whole process was really easy. The application and underwriting process took about two months, which was fine for us because we were still on a lease. The person who we talked to was really professional and nice.

Paul and I heard about Vanderbilt through Oakwood Homes. We were impressed with our loan officer, and we were satisfied with the service. It was easy to deal with the loan, and communication with the specialist was good. Paul seemed to understand the whole process, too. We were very excited to close.

The rep was helpful. If I asked a question, she would answer questions that I didn’t even have to ask. She was good at explaining it too. She was in-depth and thorough. They let me buy a house and we’re supposed to do our first walk-through this week. Although I haven’t been in it, the outside looks nice. Our aunt used Vanderbilt too.

I bought my house through a manufactured home place and they referred me to Vanderbilt. I went and picked out the house, and within about a week, we went and signed on everything. They called and made an offer when we set up the loan. It wasn't exactly what I wanted so, we tried something different. They were very good to call back and they were quick about it. I still have the phone number of the rep we worked with. She said to call anytime so, she was very helpful with all of that.

Vanderbilt was transparent about everything. Rebecca, the loan officer, was good to work with. Anytime I had questions, she was there to answer them. From the start, the application only took about 10 minutes, but the underwriting took a week. I was impressed with the ease and that the loan specialist made things understandable.

I was looking at homes and when I decided what house I wanted to try to purchase, I was told what loan companies the builder worked with. And they recommended that I go with Vanderbilt, so I went with them. Everything took a good while to get finalized because my husband works with a lot of different companies, so it was taking them a really long time to get in touch with his employers. I told them that when the contract is up and he’s finished in the plant, he gets laid off then just waits for the next job. I was trying to explain to them the kind of work he does and they needed stuff explaining the gap period.

The application and underwriting process was done within a week, which didn’t take long at all. It all went smoothly and the rep just asked us a few questions over the phone. We were told that we were approved and we went from there. The rep was quick to do the job and it wasn't a problem at all. Vanderbilt was very easy to work with. They have a lot of options with the bi-weekly loan payments.

My husband was looking up mobile homes on the website and he liked them. We decided to get one, and the application and underwriting process with Vanderbilt took an hour. It wasn’t difficult communicating with them and the guy who worked with us was nice. I liked how he was talking to us step-by-step. If we had any questions, we would text Vanderbilt’s reps and then, they would call us. Sometimes, they would text us back. Working with Vanderbilt helped us a lot.

Getting a mortgage with Vanderbilt was an easy process and they kept me informed the whole way through. They would give me update any time I'd call them and they'd reach out to me if there was anything they needed. There was good communication The process was pretty much what I expected it to be. They need a lot of information and you gotta make sure to get them the information. Everything was great.

Vanderbilt's lending process was excellent. The application and underwriting process weren’t that long. The reps were very nice and easy to talk to. They're very informative and told me everything I needed to know. So, they made it much easier.

I was buying a home and Vanderbilt was willing to work with me. The reps were very helpful and it has been good so far dealing with them. The only thing is, I've made my payment, and I haven't seen it hit the bank. Still, by working with Vanderbilt, I have a home. I’m so excited.

Everything went fine with Vanderbilt. I really didn’t have to reach out. They reached out to me every time. My rep was fine. I was pleased with the outcome. The only thing I wish that could have been different is the loan rate, but I know that has to do with my credit rating.

The rep from Vanderbilt Mortgage was really nice and everything went smoothly. It ended up being really easy and it was good.

Everything was great with Vanderbilt. They offered no money down with good credit and for the application, I knew the same day that I was approved. I had to sell my home first before doing the closing on Vanderbilt, but I was able to close fairly quickly.

We looked at different options and Vanderbilt Mortgage's payments were to my standards. We decided to get a mortgage loan with them and everything went pretty well. Their loan officers were also good.

I called Vanderbilt to ask for a one month deferral because the corona virus has caused my renter to lose his job. Travis the account rep I got was snarky and just very unhelpful... I asked for a supervisor and got Maria who proceeded to "explain the process " to me, however I never asked her to explain it! I simply wanted to file a complaint against a snarky rep. Then she refused to even apologize to me for the way he made feel! She said, I need to listen to the call first!!! REALLY? The first lesson in customer service is to apologize that ANYONE in your company made me feel the way they did! Why does she need to listen to the recording to apologize for the way I was made to feel? This is what is wrong with America today, I am basically paying to be mistreated and made to feel substandard b/c I asked for a one month deferral during this crisis!

Everything went smoothly with the process with Vanderbilt. It would have been faster but the way I work, I couldn’t do all the paperwork and stuff, but it went fast. The reps were nice, and they explained everything and showed me around. They fixed everything.

We had very good communication. I was getting emails and phone calls quite regularly updating the process. Samantha was the one I spoke with most often and she was the one who closed my mortgage. I've never bought a house so I had a lot of questions. She was always right there to answer my questions and to make sure I understood before she moved on.

We had family members that went through Vanderbilt before. We also signed up with them and the loan process took around a month to complete. The reps we worked with were also great and they answered any questions we had.

When I tried to get a loan for a house from another company, I waited for two months. Then I applied Vanderbilt and they worked pretty fast. I got an answer that I could start the process of buying the house within three days. The application and underwriting process took about two and a half weeks, which was pretty normal for buying a house. And anytime I had to call and ask them something about a payment, they were straight up and answered it quickly.

Brian, the rep from Vanderbilt, was down to earth and nice. The process was quick and smooth, and everything was understandable. Vanderbilt was helpful and kept you up with everything.

If I had questions, we could call them and they would give us answers. It was a good experience. We had no issue with Vanderbilt at all.

Vanderbilt Mortgage gave me all the information I needed. Things took place in a timely manner and everything was okay. The reps, Brandon and Rachel, were very friendly and courteous. I called back a couple of times to ask a couple of things and Brandon answered all my questions. If he didn't have the answer, he got to work where I needed to call me.

The rep from Vanderbilt with whom I worked was a sweet lady who helped us out a lot. I went with them for a refinance on a home that I've been in for 20 years and I got an interest rate that I'm pretty comfortable with. However, I got a check for $700 with someone else's name on it and it's not gonna do me any good. My house is all my money and that person never paid anything on my house. Vanderbilt wanted me to send the check back to them with a note saying that the other person no longer wanted to be on the account because of escrow. I still have the check with me. I don't understand what Vanderbilt is saying and they said they didn't know if they could write me out another check. If they can't, I would like for the amount to go to the new loan. I don’t wanna lose it. I’d rather for it to go to good use. Despite this issue, Vanderbilt has been very good. When I call them, their reps try to answer my questions and look up the answers for me.

My home loan with Vanderbilt went very well. I worked with different reps and everyone that I worked with was really nice. They were all helpful and they explained everything well. I'm overall very satisfied with that. We started our process in November and we just moved in to our home. It took a while because of the home center and rain, but now I'm excited.

All my neighbors and community is up in arms with the collections department of Vanderbilt Mortgage in Maryville, Tennessee. The largest mobile home financier charged me a 17% interest rates because my mobile home is not attached to land so they call it a car. Legally, they can do that. Ethically, is it right?

We were living in a 1986 model mobile home that had a leaky roof. It had mold in the house and my wife had COPD. So, it was time for us to get a new one. The application with Vanderbilt Mortgage was easy. The process was quick enough but they were all waiting on me. Their rep was okay but the other rep at closing just pushed the papers right on through. The interest rate I got was a little higher than I expected but I didn’t have a very good credit score. So that’s the way it goes.

Vanderbilt was great. We didn’t have a whole lot to do with them. They were pretty much on top of things. It was just emails and stuff. The whole process, application and underwriting, took about six months though. It’s not fun. Part of it was the permits that we had to get for the house, including a hardship permit. Getting those permits made the process go a little bit longer.

Everything’s excellent so far with Vanderbilt. The lending process was easy. It took three weeks and the rep was great. We worked together and anything I asked, she answered. She was friendly and confident too.

We started the process with Vanderbilt in December and we closed in February. I bought a few houses through Vanderbilt. I'm an independent contractor. It's usually hard to buy when you do that, but they were absolutely amazing. They were communicative. They didn't make me feel like the little guy. They're first name basis. If I text them, they text me back. If I call them, they call me back. They were very connected with the whole process. I was impressed. I did this process on my own so when you're a little guy and you're with a big corporation and you're trying to submit documents and talk to people about the interest rate, sometimes, you feel a little overwhelmed, but every one of them were helpful.

Their customer service at Vanderbilt is exceptional. They're very attentive and they work really well. I really liked the experience. I didn't have any issues and everything went well. I always had a chance to talk to somebody. When I call them, they're always answering. They don't have an answering service to answer your call. So I'm very pleased with the lending process. You don't have to go through the loops or leave a message. It was easy to communicate with them. Everybody knew about the loan too. It's not like, "Okay, well, let me see who can help you." When I didn't have my account number, I just gave my name to whoever answered the phone and they pulled me up. Then they can help me with any question that I have. I don't actually have to talk to the person I talked to before because everybody was trained and I like that.

Brandon and another lady were very patient with me and they were very courteous. I didn't know too much about going through all this, but my banker and Vanderbilt worked together and got it all set up for me. The process didn’t take long and I couldn’t appreciate what they did any more. Everything went well.

The people from Vanderbilt Mortgage are all professional and honest. They explained and made sure I understood everything. They also wanted to work with me if I had any problems. The application and underwriting process was very short. It surprised me how quickly it all went through and it was very easy to keep up with. They notified me through the mail and the person that I was buying the mobile home from talked with me. They could answer any questions I had or if they couldn’t, they got answers for me really quickly. I would strictly recommend Vanderbilt.

Everything went good with Vanderbilt.

The application and underwriting process with Vanderbilt didn’t take long at all. It may have been shorter than 30 days. They were very timely. After they extended the loan to me, I worked with a local dealer, and we had no problems. They called me and checked that everything was going the way it was supposed to and if I was satisfied. It was also very easy to stay in contact with Vanderbilt. They communicated with me via email and phone calls so they were easily accessible. Amanda and Jana of Vanderbilt were very helpful, too. Everything went well and I was satisfied. I would recommend them to somebody who I thought was in need.

Vanderbilt called me right in Spanish about the loan and it was quick. Doing business with them was easy and their people were good. I also tell friends about them and say that they should go ahead and apply with them. I'm happy with my new home now. I'm still working on it but I'm almost moving.

Vanderbilt is a wonderful company to work with. My loan specialist was really good. I called her a lot to ask questions, and she answered every question that I had. If she couldn't answer my question, she would find it out and call me back. I've never bought a home before and I was scared, but they helped me through it. I told her that she was gonna have to walk me through the process like a baby, and she did. It was a lot easier than I thought it was gonna be. She let me know everything that was expected, what the next step was gonna be and the timeline. I was very pleased with Vanderbilt.

The process was very simple and easy, and I did not have any issues that Vanderbilt could not resolve quickly. It took seven to eight days for the process to be completed and I was satisfied with the timeframe. I talked with three different people, one gentleman and two women, and they were all very polite and very courteous, and they answered any question that I had. Overall, it was an efficient process.

It went smoothly with Vanderbilt Mortgage. They were on time for everything. There wasn’t really much working around to do. They asked me for things I gotta do and then they got what they needed done. They got it done as quickly as possible. Every time I called and had a question, they were there to answer it. The only time I wasn’t really able get ahold of them was when they were on a lunch break. I could always email or call them and they would answer back.

The application and underwriting took about 2 months and a half and it was the only part I was unhappy with. I do not know what the holdup was during that time and I was supposed to be in it by Thanksgiving. I always called about it a few weeks ahead of time, and I didn’t get in it until actually the week of Christmas. Also, I had a hard time getting a hold of anybody even my salesman in the week of Thanksgiving. No one could tell me why I couldn’t get a hold of somebody and all I kept hearing was, “Well, it’s close to the holiday.” But still, it was not the holiday yet that time. In the end, I’ve been happy with everything. Everybody’s been extremely friendly and I’ve thoroughly enjoyed everything, except for the mud I have to tread through to get to my house right now. But that’s nobody’s fault and they couldn’t help it. They had to get the old one out and get my new one in, so it is what it is.

Other than my loan took forever to get paid off on my trade-in, Vanderbilt got my home financing paid off. And everything went very good so far.

The process to apply for the mortgage was very easy and efficient. I worked with Tammy and she made everything really simple and easy to understand. Communicating with her was very good also as I had no problems. Any questions I had, she had the answer for it. There was nothing that she left open or she had to call me back. I was very surprised about that because she knew the answer right away. Even the last call I got where they explained how the pay process worked, how I can online pay, and where I had to go to was very easy. And I can download the app too. This is the first time I ever had to do it and I'm really surprised how it went. I'm very positive. I used to live in a campground before they sold this home but now I got a house. And because of the experience I had, I already told somebody about Vanderbilt as he wanted to finance a trailer.

Vanderbilt Mortgage has been straightforward. They managed to be approachable and they worked with me all the way. The process, however, has been going on since October or November and they haven’t even finished setting me up yet. I’m not too thrilled about it knowing I have a payment coming up, and I’m not even in it yet.

The application and underwriting process with Vanderbilt did not take very long -- right around a month. Sometimes, I didn't understand what they were saying and they'd explain it in a different way, and it was good to have people that do that for you. They were very personable, and it was very easy to get ahold of them too. The knowledge of the loan specialist was fine. Every question that we had, they were able to answer it and they were able to tell us whatever question we had. I was asking about the furnace, how they went about making sure that the heating and air unit was good, and they said that they had to service it or check it so that they could sell the house. So, it had to be certified. It worked fine, so I was happy about that. Overall, they know their stuff and they are there to help you get your loan.

Vanderbilt Mortgage's loan process took about a month and I was happy with the people I had any dealings with.

Vanderbilt has been perfect. Their lending process was easy, and it didn't take long at all. Their people communicated when they needed me to or they went ahead and just talk to me. And I'm pretty satisfied with my rep. I love the home I got. I like the double-pane windows instead of just lifting them up and going outside to wash the windows, I could just open them up and wipe from the inside.

Our loan specialist was Ben and communicating with Vanderbilt was easy. The application and underwriting process took about a month. Their interest rates are a little higher for me, but that is what I got to do for now. Putting in some protection, like a time limit on how long it is going to take before something set up, for the buyer when purchasing a home through whoever they give the approvals through would be helpful to the buyer. In our case, it took the subcontractors four months to set everything up -- we are moving in today.

It was easy to communicate with Vanderbilt during the loan process. I was talking to several reps, but they were concerned. They’d say, “Do you have any questions? I forgot to let you know about this.” That was to keep me informed. I enjoyed dealing with them. I was glad to be a part of their thing.

Vanderbilt Mortgage's application and underwriting process was a bit long. We were told 30 days, but it went longer than that. Also, when you call, you talk to one person, but when you call again, they send you to another person. That was kinda irritating. I should at least have had a separate phone line to someone who could go over my questions and find out what was going on. Other than that, I'm fairly satisfied with the experience.

I found Vanderbilt to be very helpful. I started the process in June and I got in the house the 7th of January. They communicated with me both via email and call. I understood they took a while to investigate certain things and their process was a little bit tight but they were doing the best they could with what they had.

Vanderbilt Mortgage rep was really neat. The way they talked was really nice. They kinda laid out everything and let us know how everything was gonna be. Their process was easy and didn't take too long. And everything went smoothly.

Vanderbilt is awesome. Any issues and anything we had, they're more than happy to help and they made the whole process pretty easy. If we had any questions, I would call them and they would answer them. They get stuff taken care of. We didn't have any issues at all out of them.

My parents had Vanderbilt a while ago. Vanderbilt kept me updated on everything and they were very detailed on who they are and what they do. If I had any questions, they were there for me 24/7 whenever I needed them. Everything seemed perfect. It was very easy to communicate with them because they were reaching out to me before I even had a chance to ask them a question. Amy was on point with everything. If she wasn't able to get ahold of me, she had someone else to reach out to me. She was very concerned more about the whole process because she wanted to make sure that everything went through correctly and that I was fully taken care of. As a first-time buyer, it was an awesome experience. It went by fairly quickly than what everyone else was telling me. The kind of deal that I was getting normally takes a little over a year to complete. But with me, it only took three to four months.

The application and underwriting process with Vanderbilt took around six weeks, which was quicker than I thought it was gonna be. The rep did a great job and they were very helpful and patient with me. They kept me informed on everything especially if you thought it was a little bit over the time limit that you were counting on. They would let you know what the holdup was. There was nothing left unexplained, which really made it good because you knew exactly what was going on and they exceeded the expectation by doing that. They did a fantastic job with that. Whenever they needed anything, they would let me know and I would get it to them. If I needed anything from them, I would ask them to send it to my email address and that way I could look at it and see what I’m doing. So, it worked out fine.

It was really easy, simple and informative conducting business with Vanderbilt. The communication was really good. Our rep was professional and answered the phone and got back with any of my questions really quick. The entire process was done in about a month.

My wife and I purchased a new Clayton single wide mobile home in the summer of 2009. They first required a minimum of $10,000 down -- we paid $15,000 -- and started making monthly payments before the home was installed on the destination lot. We've paid on time, without fail for a decade, despite the constant increases in the mortgage payment due to Vanderbilt's annual Variable Rate Mortgage changes.

When I went to the mobile home place, Vanderbilt Mortgage was one of the options and they said that they get the most approval through Vanderbilt so I tried it out and got approved. The process was quick. It went for a few months and then they were done. And the rep, Anna, kept me updated on everything.

We had fire in December 6th, filled out the application on that weekend, and then we closed around the end of January. Communication was fine on their part, but it was my part that was more difficult, because where I work I couldn’t take calls. The loan specialist I dealt with was helpful, and the transparency of their lending process was okay.

The application and underwriting process with Vanderbilt was easy. It took a little while, but that was because they were building the trailer that I bought. So, they were waiting until it got done. Staying in communication with them during the process was easy, too. I had their number and they contacted me a few times. They were easy to talk to.

Vanderbilt Mortgage's application process took about a couple of weeks, which wasn’t that long. The first time, we had a little hang-up, but the second went right and smoothly. They communicated really well and pretty much kept me in the loop on the next step that was coming up, what I needed to look forward to and what I needed. They communicated by phone and email, which I preferred because if I missed a call, I would check the email to see what had happened.

We were very pleased with how well Vanderbilt Mortgage was working with our aunt on getting the mortgage paid and their process of getting the application done. It took us over four months to get it all completed. The mobile home was on backorder and it took a while to get. Other than that, we had a good experience with them to get our aunt her mobile home.

Vanderbilt Mortgage was very helpful with some questions I had. And then they called me and keep me updated on what was going on. Their application process was pretty easy. The lady who called me knew what was she was talking about. She told me about things I hadn't even questioned. She told me about the pay periods and when I could start the payments. I haven't realized that was what it was gonna be like.

The process from the beginning of signing the papers to them doing everything they had to do took a month and a half. We did the home loan process through the holidays and Vanderbilt was being right there on Christmas and New Year’s Eve. They did an awesome job. I worked with whoever was available and they were very friendly. They were great. They go the extra mile to try to get that loan for you.

I really like Vanderbilt Mortgage. My mother and I were getting a mobile home and were told that we were going through Vanderbilt Mortgage. The first call from them was great. They stayed in touch with us while in the loan process. They were polite and answered all our questions. And when we called them, they made sure that we got our answer. They might’ve put us on hold to talk to someone, but they helped us. At first, we had one rep but she couldn’t be with us anymore. Then we had another one. I also talked to some guy. All of them were professional. There was a lot I didn’t understand, but they helped me. If I didn’t understand something, they broke it down for me to understand.

The application and underwriting took two weeks. The lending process was smooth and it was easy to communicate with them during the process.

The application process was easy and we worked with our home builder. If we had questions, we asked our home builder and they asked Vanderbilt for us -- it was easy. I only got communication with Vanderbilt when they called after we closed.

The only thing that I had an issue with Vanderbilt was the separation in my insurance and taxes. It wasn’t clear in the paperwork what my insurance name was, how much was going to my insurance, and how much was going to my taxes. It was a combined total. But the part, when we were going over and signing all the paperwork, was pretty easy. If I didn’t sign the paperwork at that time, then it would have been put off for another who knows how long. So, it was kinda one of those things where like, “Do it now because the prices do match.” But just the clarification on what part of that is going to where when it comes to the escrow. Other than that, they went over everything and were really kind.

After I got approved, I kinda backed out because I didn't want to spend that kind of money. But about two months later, we decided we would just go ahead and do it and Vanderbilt has done really well. Everything kinda worked out like it needed to be and everything happened in the right timeframe. I work out of town, so they worked it around my schedule. And when I call, they pretty much answered and done what I needed to do. I had a specific point of contact and she was nice. I'm pleased.

Vanderbilt Mortgage tried to help me as much they could. Getting through to someone was pretty easy. If I called the wrong number, they'd give me the 800-number and they would switch me to who I needed to talk to. Allie was really great. She usually called at least two times a week.

Everyone I spoke with was great. They continue to update me on a constant basis of what was going on and if there were any issues, changes, or anything like that. They get ahold of me by phone and emails but I prefer talking. I do business on work for emails and with my personal business, I like to do on a person-to-person basis.

The application and underwriting took 45 minutes or less. Vanderbilt made closing this loan convenient for me. When we had to sit down with the power of attorney and all of that, they made it convenient for my schedule. Most of the time, my interaction with their reps is pretty short, to the point, then secure information that doesn't gobble up all of your time and confuse you. It's all like in laymen’s terms and it was easy to understand. I knew exactly what I was getting into. There wasn’t a lot of big words and a lot of small fine-print stuff that they didn’t know what they were talking about. It was all very descriptive. Also, they were very prompt.

My application process with Vanderbilt went okay. We had good communication with them and they filled out the information that I needed. It was an excellent experience.

The rep was really nice. They did scare me a little bit. They called me to do a welcome call and then that recording comes on that says, “This is an attempt to collect a debt.” I thought the first payment was not due yet and they said that it was a welcome call. She explained everything and was very helpful. I asked her if I wanted to make an extra payment and I wanted it to all go towards the principal and she said to make sure I explain that and it would be good. They were very kind and respectful. I recommended a friend to them too, as well. I have foster care income and some people consider that income and some don’t. It was another foster parent and I was like, "They'll hook you up."

Vanderbilt was amazing and I had a wonderful experience with them. When I started the process, I was looking to buy a house, and I thought I wouldn't get approved. I went to the place and I filled the application. Within the next day, Laura contacted me and told me that I was approved and the process I needed to do. I ran into a little roadblock when it came to the land because the land was somebody else’s.

Everything went very well with Vanderbilt. I'm very pleased with their customer service and they followed-up. Every time I had a question, I called and they were there, and we try a solution to my question. The communication was better because I knew what was going on throughout the whole process. The whole process took about three months and I was satisfied with the time frame. However, it could have been moved a little bit quicker. But I understand them going through all the paperwork is very time-consuming.

The whole lending process was really good. The application and underwriting process was less than 30 days and it was really good with the rep I started out with. He was really thorough in explaining things to me. I talked to three or four different reps at different times. They keep calling to make sure everything is good. I feel really good about them. It was really easy doing business with Vanderbilt and I have enjoyed the experience with them.

The application process, getting responses and talking with them were super easy. It took a couple of weeks completely before we got the approval. When it was asking for certain documentation, we needed to know exactly what documentation. They just said that was not the paperwork they needed. I had to guess at it three times before I got it right. I was smart enough to investigate.