Valon Mortgage Reviews

They sit on payments for a week or more before crediting them. My previous servicers would typically credit the account in 3 to 6 days. Valon is more like 10-12. The first one, after I had to chase them down for payment info took 18 days after I mailed it.

Valon will bombard you with all of their marketing emails, trying to sell home insurance, equity loans, etc., and they will bury vital communications about escrow, expired homeowners policies, and fees in generalized emails that will most likely go to your promotions folder or spam. I have never had an account with a loan holder that doesn’t have an inbox on your profile page, ensuring you can capture all pertinent notifications, but Valon doesn’t! Almost question their truth-in-lending practices, honestly.

This is the worst company I have ever dealt with. my mortgage was sold to them in 2026 and it was immediate issues. They are scamming me into paying PMI. They have added another year of PMI even though it expired in May 2026. You will never speak to a person who will give you any answers. They take 10-15 to reply to emails and it's often to apologize because they sent the wrong information. They also have a lot of lawsuits for insurance scams. If you can avoid this company at all costs.

I would give them zero stars if that were an option. Since Valon took over servicing my mortgage, it's been nothing but trouble. Because of the volatile nature of property insurance in SE Louisiana, I have to source a new carrier annually. For the past four years while my mortgage company farmed out the servicing, I've had to find a new carrier annually and I pay them myself directly. Not through escrow. I do not have escrow established for my property insurance.

Pathetic excuse for a company. I've had them less than a month and they are making me jump through so many hoops no other company has made me do. They take zero responsibility for anything. I'm very frustrated I have no choice in who my mortgage is sold to.

First, when transferring the mortgage, they didn't let me know until 2 days before the payment was due, just glad I was home to change who was getting paid. Second, they transferred the mortgage on 4/18 but couldn't even get info online until after the payment would have gotten a late fee. Third, as of today 5/28, my escrow balance is still incorrect yet when I looked last they said on there website that it wouldn't be later than 5/22. Fourth, when sending them an email about the escrow, they won't get back to you for 5-7 business days.

Valon Mortgage company acquired our mortgage in Feb/March 2026. My account is auto pay, yet I have had to call twice a month to figure out why my payments aren't being taken out. I get late notices and threats to my credit rating. I'm so frustrated and disappointed that I have had to go through this each month. Every time they tell me it's fixed and it's not. If it was possible to just switch mortgage companies, I'd be gone.

Valon Mortgage Inc. has been Okay with my mortgage payment until when I received a late payment notice dated March 1st. I didn't understand the reason for the late payment mail because, I have an Auto Pay. The Charges went $2667.76 to $5335.76 on April 1st. On April 4th, I called Valon Mortgage Inc customer service and spoke with Mariah ** and the charges went from $5335.52 to $1288.69. On May 1st I received another bill for $8003.28 after my conversation with the customer service. On May 6th I went to my bank and get an official check for $1288.69 and mailed it to Valon Mortgage In. May 20th I received another no Mortgage payment letter for $8003.28. My next step is to get a lawyer for extortion and harassment. Thank you.

Valon sold my loan to Amerihome after I made 1 payment. The payment was made to Valon in March and Amerihome has yet to credit me for that payment. I've had many mortgages in the past but this has been the absolute worst experience by far. I don't understand why they would sell the loan after 1 payment and why they cannot help me getting this resolved with Amerihome.

If I could do a zero I would. My mortgage was sent to this company without my knowledge or approval. They have the WORST customer service and procedures. They have screwed up my insurance and caused a delay. Now, they are requesting my policy from the previous year and until it is provided, they "bought" a policy for me for over $5k. Yes, I currently have insurance but they want previous insurance and until they see that, they are charging me for it. Makes no sense and completely ridiculous! If I could leave I would, run, do not use them if you have the choice!