Valon Mortgage Reviews

Pathetic excuse for a company. I've had them less than a month and they are making me jump through so many hoops no other company has made me do. They take zero responsibility for anything. I'm very frustrated I have no choice in who my mortgage is sold to.

First, when transferring the mortgage, they didn't let me know until 2 days before the payment was due, just glad I was home to change who was getting paid. Second, they transferred the mortgage on 4/18 but couldn't even get info online until after the payment would have gotten a late fee. Third, as of today 5/28, my escrow balance is still incorrect yet when I looked last they said on there website that it wouldn't be later than 5/22. Fourth, when sending them an email about the escrow, they won't get back to you for 5-7 business days.

Valon Mortgage company acquired our mortgage in Feb/March 2026. My account is auto pay, yet I have had to call twice a month to figure out why my payments aren't being taken out. I get late notices and threats to my credit rating. I'm so frustrated and disappointed that I have had to go through this each month. Every time they tell me it's fixed and it's not. If it was possible to just switch mortgage companies, I'd be gone.

Valon Mortgage Inc. has been Okay with my mortgage payment until when I received a late payment notice dated March 1st. I didn't understand the reason for the late payment mail because, I have an Auto Pay. The Charges went $2667.76 to $5335.76 on April 1st. On April 4th, I called Valon Mortgage Inc customer service and spoke with Mariah ** and the charges went from $5335.52 to $1288.69. On May 1st I received another bill for $8003.28 after my conversation with the customer service. On May 6th I went to my bank and get an official check for $1288.69 and mailed it to Valon Mortgage In. May 20th I received another no Mortgage payment letter for $8003.28. My next step is to get a lawyer for extortion and harassment. Thank you.

Valon sold my loan to Amerihome after I made 1 payment. The payment was made to Valon in March and Amerihome has yet to credit me for that payment. I've had many mortgages in the past but this has been the absolute worst experience by far. I don't understand why they would sell the loan after 1 payment and why they cannot help me getting this resolved with Amerihome.

If I could do a zero I would. My mortgage was sent to this company without my knowledge or approval. They have the WORST customer service and procedures. They have screwed up my insurance and caused a delay. Now, they are requesting my policy from the previous year and until it is provided, they "bought" a policy for me for over $5k. Yes, I currently have insurance but they want previous insurance and until they see that, they are charging me for it. Makes no sense and completely ridiculous! If I could leave I would, run, do not use them if you have the choice!

Valon took over my loan from Lakeside. The transition has been horrible. Have been flooded with emails saying they haven't rec'd payment and they don't have insurance documents.

Worst mortgage lender: I was 65 and mortgage was forced transferring to it. I already paid the whole year's property insurance $1300 to Geico for 2025-11 to 2026-11 but Valon forced a fraud extra insurance of $3100 with a coit company, and did not refund after both my insurance company and I sent them the paid insurance coverage two weeks ago! Many emails and calls wasted so much time, condemned and preparing for lawsuit!

I am 60 years old and this was the absolute worst mortgage experience I have ever had. Our loan officer gave us misinformation about what documents to supply and if the documents were not what was needed we never got a notification from the loan officer Robert. We would then call to check and the loan officer wouldn’t return phone calls. We would have to call the valon 800 number to get answers. And when they didn’t have all the information they wouldn’t notify us either. We would find out when we called them. Secondly my husband was asked to provide a social security number over email. And the Valon online application asks for your bank account user names and passwords. They stated that this was a common practice to expedite the loan process.

My mortgage was sold to them and it's been nothing but problems ever since. Poor customer service and lack of execution on their promises. As soon as rates drop, I will certainly be refinancing.