Valon Mortgage Reviews

Valon took over my loan from Lakeside. The transition has been horrible. Have been flooded with emails saying they haven't rec'd payment and they don't have insurance documents.

Worst mortgage lender: I was 65 and mortgage was forced transferring to it. I already paid the whole year's property insurance $1300 to Geico for 2025-11 to 2026-11 but Valon forced a fraud extra insurance of $3100 with a coit company, and did not refund after both my insurance company and I sent them the paid insurance coverage two weeks ago! Many emails and calls wasted so much time, condemned and preparing for lawsuit!

I am 60 years old and this was the absolute worst mortgage experience I have ever had. Our loan officer gave us misinformation about what documents to supply and if the documents were not what was needed we never got a notification from the loan officer Robert. We would then call to check and the loan officer wouldn’t return phone calls. We would have to call the valon 800 number to get answers. And when they didn’t have all the information they wouldn’t notify us either. We would find out when we called them. Secondly my husband was asked to provide a social security number over email. And the Valon online application asks for your bank account user names and passwords. They stated that this was a common practice to expedite the loan process.

My mortgage was sold to them and it's been nothing but problems ever since. Poor customer service and lack of execution on their promises. As soon as rates drop, I will certainly be refinancing.

I was on the phone for 40 minutes... Nothing was resolved... Rubi tried, But when she transferred me & I got hung up on! **. I would appreciate it up called me back instead of going through all this again!!!!

As soon as they took over our mortgage increased by $372 a month. Supposedly our previous services had not collected enough cushion. I called them and they actually picked up. But the explanation and math is incorrect. They can collect a cushion of 1/6 of the escrow not multiple times that. Since that seems to be the modus operandi for Valon based on other reviews here.

Updated on 03/08/2026: Continuation of my experience with Valon Mortgage. Yesterday I contacted again Valon Mortgage to talk to my contact person Shawn who he said last January 2026 our Loan Modification application will be approved by this month March 2026 since I left many messages to him to return my call and he never returned my call but yesterday I was promised by Trish a Valon Staff that Shawn will talked to me and I waited many minutes already and Trish promised that Shawn will call me back. That promised never happened or realized. What messages are the Valon Mortgage Staff projecting? They cannot be trusted or they don’t deserve to function as Mortgage company since they cannot provide good service to their customers.

Valon must have liquidity issues. I recently switched from escrowing T&I to paying myself. Valon was the escrow agent. They sent me a check for the amount escrowed YTD. When I went to deposit the check, it bounced. I notified Valon and after 2 hours on the phone, they agreed to wire the amount owed to my account. It’s illegal for a mortgage serviced to not honor their check. I’ve contacted the CFPB and opened a formal complaint.

Worst company to be switched over to. They are not willing to take partial payments on loans. Nor they will not take escrow payments after receiving a check back from the insurance company. If you get switched to them, run as fast as you can.

If (and ONLY if) you're able to get past the automated phone system, be sure YOU record the conversation. They DON'T do what they say they'll do and they make a LOT of mistakes with your escrow calculations as well as mis-appropriate your money. BE CAREFUL and REMAIN watchful of EVERYTHING they do.

Dealing with Valon was the worst experience of my adult life and I'm 60 yr. Old self employed business owner with 3 properties, Cindy ** and Lucia ** are a tag team of frustration. I would never recommend this company to anyone

I'd give it MINUS -5 stars. I bought my house with my mom (although put in her name), unfortunately my mother passed away 7 mos after we bought it. My first call to Valon was to see if I could assume the mortgage and the rep told me they did not do Assumptions. So I waited years to go through probate so I could stay in the house as long as I could. I called again to inquire about assumptions and then was told I could. Signed it in February of 2025 then find out I needed to use one of THEIR notaries, never told that and it wasn't in the paperwork. Wasted another month. Now we are 9 mos later and they still are not reporting my payments to the credit bureau. I have since also gotten the deed in my name and sent to them. I own the house! I have been making the payment since day one when my mother was still here. I have request NUMEROUS times to report it to the credit bureau! Still nothing to this day!

After a month of emails and calling "Customer service" asking for a call back, the only way I got their attention (and a response) was by filing a complaint online with the Consumer Financial Protection Bureau (**). It will take you less than 5 mins online. DO IT!!!!

So these guys bought my mortgage, messed up the AUTO payment I had in place, mucked up the timing and somehow marked my account overpaid themselves... THEN put my account into overdue, applied late fees, sent me to collections and hit my credit report. I literally did nothing. This should not be allowed.

Dovenmuehle sold my mortgage to Valon. I had automatic monthly payments and was told it would automatically transfer to Valon. As promised after transferring, my automatic payments continued. Looking at my statement, however I noticed a $41 late fee. How does one get a late fee for an automatic payment? They don't know so they blamed it on Dovenmuehle. At the same time they can't waive the fee, so now they are collecting a fee that they acknowledge doesn't belong to them

Twice now yes twice I had to fix their mistakes. A couple months ago I found an error. Valron stopped taking escrow. Did they notice the problem? Nope. I HAD to call them and tell them they messed up. Yes, I had to do someone's job and tell them Valron messed up. Like they were clueless for real. Never noticed it. Now after fixing this I started paying in escrow. Valron took my money but guess what NEVER RENEWED MY INSURANCE. So now they are STEALING MONEY.

We received a mortgage payoff statement on 3/6/25 with our total due by 4/5/25. We sent in the total amount including processing and lien release fees on 4/1/25, Valon cashed our check, but processed it incorrectly adding more to our escrow, resulting in a $57.92 shortage on the principal. They sent us another bill for $57.92 + $.18 interest and another $55.50 processing & lien release fee. I called several times, they wouldn't make the adjustments to resolve the issue, I requested to speak to a supervisor, they promised a call back. Still no call back and no resolution. Find a company that cares about people and is less automated.

My switch to Valon has not been pleasant. They had me send PDFs of my insurance company s then they are way behind in keeping up with my escrow account. Furthermore I haven't received credit for a escrow payment that was made 6 weeks ago which has resulted in a higher monthly payment. My overall experience has NOT started off good at ALL.... especially considering my history of being an excellent customer.

The worst customer service ever! No one could give me a reason why my payment went up 35%. No one could calculate the new numbers for changing to a more cost-effective insurance company??!!? This place should be barred from buying any mortgages for life!!!