Valon Mortgage Reviews

Worst company to be switched over to. They are not willing to take partial payments on loans. Nor they will not take escrow payments after receiving a check back from the insurance company. If you get switched to them, run as fast as you can.

If (and ONLY if) you're able to get past the automated phone system, be sure YOU record the conversation. They DON'T do what they say they'll do and they make a LOT of mistakes with your escrow calculations as well as mis-appropriate your money. BE CAREFUL and REMAIN watchful of EVERYTHING they do.

Dealing with Valon was the worst experience of my adult life and I'm 60 yr. Old self employed business owner with 3 properties, Cindy ** and Lucia ** are a tag team of frustration. I would never recommend this company to anyone

I'd give it MINUS -5 stars. I bought my house with my mom (although put in her name), unfortunately my mother passed away 7 mos after we bought it. My first call to Valon was to see if I could assume the mortgage and the rep told me they did not do Assumptions. So I waited years to go through probate so I could stay in the house as long as I could. I called again to inquire about assumptions and then was told I could. Signed it in February of 2025 then find out I needed to use one of THEIR notaries, never told that and it wasn't in the paperwork. Wasted another month. Now we are 9 mos later and they still are not reporting my payments to the credit bureau. I have since also gotten the deed in my name and sent to them. I own the house! I have been making the payment since day one when my mother was still here. I have request NUMEROUS times to report it to the credit bureau! Still nothing to this day!

After a month of emails and calling "Customer service" asking for a call back, the only way I got their attention (and a response) was by filing a complaint online with the Consumer Financial Protection Bureau (**). It will take you less than 5 mins online. DO IT!!!!

So these guys bought my mortgage, messed up the AUTO payment I had in place, mucked up the timing and somehow marked my account overpaid themselves... THEN put my account into overdue, applied late fees, sent me to collections and hit my credit report. I literally did nothing. This should not be allowed.

Dovenmuehle sold my mortgage to Valon. I had automatic monthly payments and was told it would automatically transfer to Valon. As promised after transferring, my automatic payments continued. Looking at my statement, however I noticed a $41 late fee. How does one get a late fee for an automatic payment? They don't know so they blamed it on Dovenmuehle. At the same time they can't waive the fee, so now they are collecting a fee that they acknowledge doesn't belong to them

Twice now yes twice I had to fix their mistakes. A couple months ago I found an error. Valron stopped taking escrow. Did they notice the problem? Nope. I HAD to call them and tell them they messed up. Yes, I had to do someone's job and tell them Valron messed up. Like they were clueless for real. Never noticed it. Now after fixing this I started paying in escrow. Valron took my money but guess what NEVER RENEWED MY INSURANCE. So now they are STEALING MONEY.

We received a mortgage payoff statement on 3/6/25 with our total due by 4/5/25. We sent in the total amount including processing and lien release fees on 4/1/25, Valon cashed our check, but processed it incorrectly adding more to our escrow, resulting in a $57.92 shortage on the principal. They sent us another bill for $57.92 + $.18 interest and another $55.50 processing & lien release fee. I called several times, they wouldn't make the adjustments to resolve the issue, I requested to speak to a supervisor, they promised a call back. Still no call back and no resolution. Find a company that cares about people and is less automated.

My switch to Valon has not been pleasant. They had me send PDFs of my insurance company s then they are way behind in keeping up with my escrow account. Furthermore I haven't received credit for a escrow payment that was made 6 weeks ago which has resulted in a higher monthly payment. My overall experience has NOT started off good at ALL.... especially considering my history of being an excellent customer.

The worst customer service ever! No one could give me a reason why my payment went up 35%. No one could calculate the new numbers for changing to a more cost-effective insurance company??!!? This place should be barred from buying any mortgages for life!!!