United Wholesale Mortgage Reviews

Stay away! This is a massive fraud. Our closing attorney warned us, but their delays and repeated overcharges forced us to live in a hotel with our belongings in a moving truck. They were costing us $1000 a day. Our broker initially offered a conventional loan but changed it to an FHA loan with additional fees. We’ve paid over 20% down but they had already changed it to the FHA. They also failed to pay people in the closing documents and the correct amount for homeowners insurance. A month later, they increased our escrow payment by $200.

None of their employees can answer questions or help. They never know what is going on, it takes hours to get them to figure out what is going on. We are getting a loan modification done and we have filled out the paperwork 5 times and each time they find something else they want done differently. It has cost us hours and hours to get the paperwork signed at the notary each time. We have been working with them to get this done for nearly three months. They do not contact us to let us know what is needed. We have to call them. UWM has no idea what service is. I would not get close to this company.

I closed on my mortgage in 2022. Was notified in 2025 that there was an issue. Now they are forcing me to sell my house. I want to sue them. Just trying to find out what kind of attorney that can assist me.

I'm not a customer of UWM, never have been and never will be. I keep getting letters from them informing me that my mortgage insurance coverage will terminate if I do not renew by calling them at 1-888-928-1981. I've been calling them regularly for the past few years, every time I receive their letter. Each time I reach a hostile representative when I demand that my name and address is removed from their mailing list. After much arguing with the rep trying to sell me a policy, they finally give up and agree to remove me from their data base. It never happens, Just got another letter today.

Be very cautious. I would give Zero stars if I could. This company is very good at getting your mortgage but service is non-existent. I decided to set up an online profile at their site, and set up autopay. I linked my bank and submitted a payment on 12/5. There was ample funds in the checking account so I didn't think to check to make sure my mortgage payment actually went through. Today on 12/26 I get a call from UWM stating my bank reversed the request for funds and now I was late on my very first mortgage payment and assessed a $15 fee. I thanked the 1-888 random person who called me and called my bank (thinking it was their fault). My banker could not find ANY request for funds from UWM anywhere in the month of December. Nothing! So whatever the problem was, it stemmed from UWM.

Do not use United Wholesale Mortgage, they have got to be the worst in their business, they have 1.3 star ratings, heed that as a warning, Antonio is the guy that calls me, he's negative, he doesn't listen and he's argumentative. I'm doing a loan modification, I've complied with every document requested, they're trying to force my ex wife on my mortgage, it's like Antonio and UWM are trying their best to get me to lose my property.

Zero stars. UWM makes Wells Fargo look super stellar from my experience. Their customer service representatives may as well be bots. They're useless and not trained to think, analyze, nor provide solutions. They are only trained to screen every call and read what's on the screen. That's their pathetic job. It doesn't matter if it's inaccurate; there's nothing their customer call center is equipped to do, and any escalations are sent into a rabbit hole with no return.

Typical mortgage company. Once they get your money and the paperwork is signed they forget who you are and let their automated system take care of its issues. It's pretty disrespectful we're spending hundreds of thousands of dollars of these people and yet they seem to think they don't have to communicate with us.

Not understanding at ALL. There have been a few times this year where I selected the wrong payment account, waited for it to be returned and scheduled with the correct account and now, for the next 12 months, I have to pay via cashiers check or money order. I didn't see the notice until last minute and have recently had surgery. Literally making it a pain to get to a bank. I've checked with my other banks to see if I have any option to order a cashiers check online, but no. I called my mortgage company to explain my situation, asking if there's any exception and all I got was a firm "no, not if there are 3 or more returned payments". So make it MORE inconvenient to make a payment?? And now my payment is later than it's ever been having to do it this way. This is such a dumb ** rule. I'd rather they just charged a return fee than this cause this is just absurd and for 12 months?? Some days I'd rather sell my house and go back to renting.

This company does care for their customers. They just close mortgages with brokers only to re-sell them to any company with any concern of their customers. Only a few months of the having my mortgage they sold to a horrible company that has had nothing but problems such a s identity theft, unpaid tax and insurance from escrow and the list goes on. I contacted UWM with my concerns about my mortgage being handled with that new company and they told me it's out of their control. So now it's become my problem. Beware of this company. Don't work with a broker that is working with this company.