United Wholesale Mortgage Reviews

Please sell my loan to a competent company. 18 months, countless wasted hours of my time trying to simply register my account so I can online pay. Every time their excuses have me jumping through hoops here and the same result, an error is received. I have been told several reasons for this and all different but still with no resolution. Every time you call in you never get the same agent or IT tech and have to go through the same cumbersome rigamarole once again. When they can’t fix it, they promise to call back, they don’t and eventually just close the ticket with no resolution.

ESCROW (Property tax) disbursement negligence and fraud administration issue, my address Coppell TX 75019. Loan amount monthly installment has been drawing since 2024 Dec 10th to till all the ESCROW amount hold on account and not payment City of Dallas and the city of Carrolton school district. Since Feb to June, I’ve received 6 consecutive delinquent letters from City of Dallas and the Carlton school zone. Several times I’ve been contacted UWM customer services and the Tax services regarding the property tax payment. The UWM are not paid. Finally June statement has shown the paid only tax not the city of Dallas penalty. The penalty to be paid by UWM mortgage company as UWM administration negligence.

I know that United Wholesale Mortgage (UWM) is the largest wholesale mortgage lender in the U.S. I’m also thinking that this very concise (for me) review of dealing with the company and its employees may be of use to some, however, I don’t think it will have any impact on the company as a whole. Having said that, this is the most backwards, inefficient, incompetent, and unorganized financial institutions I have ever had the misfortune of dealing with. My wife and I did a VA construction loan with UWM. VA construction loans do require a few extra steps to protect veterans, however, once everything had been cleared with the risk management company, the only thing left was getting the final appraisal done by a VA approved appraiser and processing the final paperwork with UWM. Yes, normal banks would have had this done within days, NOT UWM, no we have been waiting for over 6 weeks! Yes, 6 weeks and 3 days have passed!

UWM is one of worst mortgage lender. My house mortgage no ** I've very bad experience with this lender. My mortgage monthly installments are ongoing since 2024 Dec. ESCROW for property tax are deposited mortgage account $16980.00, since start, city of Dallas Carrollton-Farmers branch property tax department send delinquent later 6 times. I contacted several times. This bullshit company, uwm didn't pay the property tax. Every month penalty and interest add $895.00. How do you feel this harassment? I contacted January, February March April and finally May 2026. Bullshit tax team false explanation to me. I contacted several times. Customer service are false explanation. Like property tax account last 6 digit ** the representative tell me by mistake we've account no **. It's false. I was request correct and pay the property tax. They UWM didn't pay single penney. This is a stupid nature of company where I can contact to legal action.

These guys keep texting me and calling me even though I have asked them to stop. I even have text messages stating I have "successfully been unsubscribed"...only to get more texts and phone calls later. I'm even on the national Do Not Call registry! I have never and will never do business with such an unethical company.

Buying a house Mortgage was approved and after 50 on the day of closing denied the loan. You add 50 days to figure it out, completely unprofessional!

Illegally contacted me for advertisement purposes on my cell via text on my phone against State and Federal Laws. 47 USC 227 (5) specifically. "Unsolicited Advertisement" "Any material advertising the commercial availability or quality of any property or goods, etc..." If they'll break the law to solicit you, imagine working with them!

My experience as a borrower with United Wholesale Mortgage has been extremely disappointing. I was given false or misleading information multiple times, received conflicting answers, and had to constantly follow up just to get basic clarity. At least three separate instances involved information that later turned out to be untrue. Communication was poor, important details were not properly disclosed, and accountability was completely lacking. On top of that, their payment handling process is outdated and inefficient, including the inability to accept standard mobile bank deposits, which caused unnecessary delays and frustration. Overall, this was one of the worst customer service experiences I’ve had during a mortgage process. I would strongly caution other borrowers before working with this company.

I am writing to formally lodge a complaint regarding the handling of my mortgage application. I have experienced several issues involving privacy breaches, unreasonable conditions, and inefficient processing. 1. Unauthorized Privacy Breach and Contact. I explicitly stated that no one other than my broker is authorized to discuss my personal information or file details. Despite this, a member of your QC Underwriting team contacted me directly to question my living and rental situation. This contact was unauthorized and felt like a "sneaky" attempt to bypass the established communication channels.

We have had this company for 11 months. We receive 2+ letters per week regarding problems with our insurance coverage. Example we received letter dated 12/5 on 12/12 that all proof of insurance is up to date. Then on 12/16 we got letter dated 12/9 that stated since we have not provided proof of acceptable flood insurance they "bought" a policy and will escrow our account! When you call the person you speak to cannot readily help and have hung up on us before.