United Wholesale Mortgage Reviews

Zero stars. UWM makes Wells Fargo look super stellar from my experience. Their customer service representatives may as well be bots. They're useless and not trained to think, analyze, nor provide solutions. They are only trained to screen every call and read what's on the screen. That's their pathetic job. It doesn't matter if it's inaccurate; there's nothing their customer call center is equipped to do, and any escalations are sent into a rabbit hole with no return.

Typical mortgage company. Once they get your money and the paperwork is signed they forget who you are and let their automated system take care of its issues. It's pretty disrespectful we're spending hundreds of thousands of dollars of these people and yet they seem to think they don't have to communicate with us.

Not understanding at ALL. There have been a few times this year where I selected the wrong payment account, waited for it to be returned and scheduled with the correct account and now, for the next 12 months, I have to pay via cashiers check or money order. I didn't see the notice until last minute and have recently had surgery. Literally making it a pain to get to a bank. I've checked with my other banks to see if I have any option to order a cashiers check online, but no. I called my mortgage company to explain my situation, asking if there's any exception and all I got was a firm "no, not if there are 3 or more returned payments". So make it MORE inconvenient to make a payment?? And now my payment is later than it's ever been having to do it this way. This is such a dumb ** rule. I'd rather they just charged a return fee than this cause this is just absurd and for 12 months?? Some days I'd rather sell my house and go back to renting.

This company does care for their customers. They just close mortgages with brokers only to re-sell them to any company with any concern of their customers. Only a few months of the having my mortgage they sold to a horrible company that has had nothing but problems such a s identity theft, unpaid tax and insurance from escrow and the list goes on. I contacted UWM with my concerns about my mortgage being handled with that new company and they told me it's out of their control. So now it's become my problem. Beware of this company. Don't work with a broker that is working with this company.

I bought my house through UWM Mortgage. I made the first payment. Then they sold the mortgage. But I still have the same loan amount that got moved to new mortgage servicer. UWM essentially stole my first payment.

This company needs to be thoroughly investigated because their service is dangerously bad. We set up payment plans on our mortgage that the employees do not make record of in their system and when we call back inquiring about our arrangement the employees claim there is no record of any such conversation taking place. This has happened multiple times. They have sent us foreclosure notices despite all of our payments being made on time. We have taken to recording the phone calls to prove the conversations happened in case we need to take them to court. We have zero trust in these people.

The process to get approved for a refinance was supposed to be like two weeks but it ended up being about two months. I never felt like I knew what was going on and they said I was approved for a conventional loan and weeks later they told me that I wasn’t. After everything was complete they didn’t pay for my mortgage insurance and it got canceled without my knowledge. This company got their own insurance that was a lot more expensive.

Poor customer service, does not pay escrows in time etc. Had to call multiple times, Sent many invoices from insurance company and every time we call they have a different excuse and do nothing. Don't do business with them.

From the time I applied until closing, I received kind, professional service. Lorcan answered all of my questions immediately. The turnaround time was fast. He ensured I was satisfied. Excellent service!

We sold our home and after 3 months they are still holding on to $2k. Each time you call, they say "give it another week." Crooked as company that demands their money on time but doesn't see fit to return the money on time.