United Wholesale Mortgage Reviews

Your reps don’t like taking no for an answer. He called me stupid when I wasn’t interested. Way to run a business. Do you not screen your people before hiring? Do you support your employees name calling? Not very professional.

IMHO, this is the MOST incompetent mortgagor with whom I have EVER dealt with over the years (a LOT of years). At a time where there were fires and insurance fall-outs in CA, I paid my insurance so it wouldn't lapse. This company has some process where you write in and upload documents showing your policy. They are a MORTGAGOR!! THEY are supposed to be communicating with insurance and taxes. It's so time consuming to upload documents, etc. I did though, and informed them it was PAID. Notwithstanding, they then paid the insurance!!!! I then received a check from them AND from my insurance company. They then PUT A DEFICIT ON MY ESCROW because they paid a bill that I had ALREADY paid and then RAISED MY HOUSE PAYMENT!!!.

Do not do business with United Wholesale Mortgage. I have had nothing but horrible experiences with them. The highlights include them requesting my academic transcripts in order to get a loan with them. When I resisted, they left me a voicemail that I have saved saying they needed the transcripts because they were not sure I was qualified for my current job because I "used to be a cleaning lady". *I used to own a cleaning company, although I'm not sure that distinction matters, as people who work for cleaning companies should not be excluded from home ownership.

The mortgage brokers associated with this company are incredibly pushy and unprofessional. They offered terms in the initial call with us, then sent paperwork that did not match the terms. When we told them we were going with another broker, they began pushing, asking why, and we have continued receiving 5-8 calls PER DAY to sign with them AFTER signing up on the opt-out registry and telling them to remove us from their solicitation list. This is harassment, and they do not care.

I cannot say enough about this firm. From start to finish and waiting in between, the Professionalism and guidance I was met with at each step showed me that I chose the right broker. Any issues were addressed immediately which calmed my nerves during this process. I will say I almost gave up buying a home until I worked with my broker and realtor to perform a miracle.... Yes, I am very happy with the business I did with this firm.

Worst Mortgage company I have ever had to deal with. Rude/unhelpful managers/staff. Hard to pay mortgage online. They transferred my mortgage between depts, couldn't pay mortgage because they were not setup to take my mortgage due to their internal transfer. Highly incompetent management, who is unwilling to assist. They try to force you to send a certified check even after a successful payment through their portal. RUN do not use this company! I wish I would have NEVER used this mess of a company. Do your research and search what they are being sued for.

Completely mishandled our escrow account. Notified them multiple times they were not holding enough money for our taxes. Sent in updated increased taxes multiple times Eventually started adding in extra myself. One month before the new lager tax bill was due they sold the loan and new lender had to increased our payment to cover their shortfall.

I am in the process of trying to contact UWM to create a claim to endorse an insurance check to replace my roof on my home. The woman on the phone said she couldn't verify my information because she couldn't pull it up on her screen so it would be about 30 minutes. I asked her if she would call me back - since she had already asked for a good contact number for me. She said she would call me back with information That was over an hour ago. I guess that's not going to happen. It took me at least 20 minutes just to get to talk to a person. Most of their phone menus just send you in an endless loop and then hang up on you. Good luck if you ever need help with something.

The worst mortgage company I have ever dealt with. I agreed to a mortgage recast and made the required payment. They sent me a modification agreement, which I signed, notarized, and returned along with a service fee. That was 7 months ago—and they still haven’t applied the change to my monthly payment. Despite countless emails and phone calls, no one has been able to give me a straight answer. Instead, I continue to receive extra charges and no resolution. This experience has been so stressful and frustrating that I’m seriously considering selling my home just to get away from this company. What they are doing feels dishonest, misleading, and possibly illegal. Avoid this company at all costs. They have no regard for their customers and zero accountability.

Terrible. Harassed me for an hour. Sent me over 15 text messages and called me non stop. Daniel, Senior FHA/VA Specialist is a straight up LIAR. He will tell you anything he thinks you want to hear. Do NOT trust this person or this Company.