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Tower Loan Reviews

Hannibal, MO

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Edited by: Amanda Futrell
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Fact-checked by: Jon Bortin

About Tower Loan

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Tower Loan is a personal installment lender operating across eight states. It offers loans up to $20,000 for common uses like debt consolidation, covering emergency expenses or large purchases. Borrowers can apply online or at one of Tower Loan’s in-person locations across Alabama, Florida, Illinois, Louisiana, Mississippi, Missouri, Tennessee and Texas.

Visit towerloan.com
Pros
  • In-person support across more than 260 locations
  • Flexible loan terms between 12 and 36 months
  • Online applications available for some loans
  • Loans often approved same-day
  • No prepayment penalties
Cons
  • Only operates in eight states
  • Must apply for larger loans in person
  • Doesn’t publish APR range or fee schedule

Tower Loan Reviews

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    How do I know I can trust these reviews about Tower Loan?
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    Page 3 Reviews 80 - 230
    Customer ServiceLoan Process

    Reviewed Aug. 29, 2019

    Went online to make my loan payment, and they’ve increased the convenience fee. Driving 30 miles one way to drop off a payment is not convenient, but trusting the mail, and quite honestly trusting tower loans to credit it properly, is difficult to do as well. But might have to start driving back to drop off my payment just so I don’t have to pay that extra $5.00 online. To pay almost $5.00 for a convenience fee is simply outrageous. If I could do it all over again, I wish I never would’ve taken out a loan to start with. I will do no more refinancing. Not only that, when email to let them know the date I’m going to pay, I still get a phone call wanting to know when I’m going to pay. So it’s not even notated that I called. I’m just going to get the darn loan paid off so I can be done with it. Worst mistake ever! Live & Learn!

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 16, 2019

    My husband and I went to Tower Loan in Picayune, MS. We applied for a loan, bought in the paperwork they asked for and was told it would be 3-5 days before we would know if they would be able to help us. Also they have a sign in there stating "Everyone is approved". After 5 days we called and was told we have to speak to one person that deals with real estate loans. Needless to say the person was either on vacation, out to lunch or at another office. After dealing with this for 1 month, we finally were told it was looking good. But then my husband called 8/15/19 and was told they couldn't help us. Instead of making us wait all that time and getting our hopes high they basically lied to us. I wish they would have told us sooner. I will not recommend anyone doing business with Tower Loan.

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    StaffTransparency

    Reviewed May 6, 2019

    If I could rate this place Zero stars, that's exactly what they would get. This place is one of the most unprofessional places, and people I have ever had to deal with before. They will harass you, regardless of what you are trying to explain to them. They also will tell you very hateful things when you try to explain to them why you cannot make a payment. BRING HARRISON FINANCE BACK, it did not start until the transition of companies happened.

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    Customer ServiceStaffLoan ProcessRates

    Reviewed April 3, 2019

    I initially got a loan through Harrison finance. I was always current on my loan for almost 2 years until Tower Loan bought them out and took over things changed tremendously for the worse. I refused payment until I saw new contract since I had not been in the office since I initially got the first loan. They are very unprofessional and the interest is ridiculous. They disregard the part about your privacy and will have no problem telling your reference details about your account. They will harass anyone linked to you and knock on your door like the sheriff. Might I add that I have video of a lady talking to my child through the door. I am currently being sued by them and at this point I am okay with that. I think they need to be exposed. Not sure how this form of LOAN SHARKING is legal. They will harass by phone and door. If you ask to see your contract that was currently under Harrison they have every excuse almost like they have to make one up.

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    Customer ServiceStaff

    Reviewed March 26, 2019

    I have never seen a company like this before. Yes I'm a payment behind but still trying to pay. They harassed me and my family so bad. They are very rude and like to threaten you with garnishment and court. And they have even given out personal information about my loan to a family member that is not on my loan or even lives in my home. If you need a loan please go to another company. This is a nightmare. Never ever again.

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    Staff

    Reviewed March 9, 2019

    I called at 9am 3/8/19 and asked for my payoff. I then asked what time they closed. I was told 6:30. I got there at 6:12 and already had my check written for the payoff I was quoted. The manager then gave me a different amount and said “we are open until 6:30 but our computers are already on Monday's date”... I proceeded to tell him that I asked him for the payoff for today and that i would be there before they closed. It's not the 8.00 extra dollars it's the dishonesty that should be of a concern to others. All he said was “sorry”.

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    Customer ServiceStaff

    Reviewed Feb. 16, 2019

    Worse company ever. They try to ruin your credit. Put 3 hard hits. I'm on disability social security. Got behind when my husband got sick. They didn't care. They not only harassing me but my family. They call them after speaking with me so now court day coming up I will be there to tell the judge how they didn't even try to work with me. Just wanted to humiliate me.

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    Punctuality & SpeedStaff

    Reviewed Feb. 12, 2019

    Office in Denham Springs, Louisiana is very unprofessional. She discussed my personal information with a household member that is not on the loan. Information such as the loan amount & when the loan was taken out. Please do not do any business with this company. If I am late on my payment discussing my loan information due to a hardship is not going to make me pay if I don't have the money. When you're late they act like it's the end of the world. Do your business with another company other than Tower Loan.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 14, 2019

    In my opinion these snakes are the worst lenders in the business. I have several loans that have never been late even one day. After she was very rude to me she proceeded to tell me she was the head person in charge of Tower Loan. That being said I had an encounter with the manager in the Picayune store who told me she was Tower Loan and didn’t have a boss after I asked for their corporate phone number. I will sell my own plasma before I ever do business with these people ever again. Then when I found out who her boss was she was just as rude. I can now understand why Tower Loan is not a BBB member, I should have known better!

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    Customer Service

    Reviewed Dec. 7, 2018

    Had not reported to credit bureaus for months. I paid tower loan off months later. It’s still showing up on my credit report that I owe them. When I called them nobody would help me. Finally got a supervisor who said it was because they have a new computer system they hadn’t reported to the credit bureau my payments or that it was paid off for almost 6 months. This is unacceptable. I would never borrow money from them again and advise you to do the same.

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    Customer ServiceStaffLoan ProcessRates

    Reviewed Dec. 5, 2018

    I have been trying since Saturday to find out why a loan request was approved for a lesser amount than requested. At first the person I spoke Tonga’s attentive and responsive. After being told he’d follow up, I hadn’t heard anything. I contacted him today, and he has accepted an answer from his upper management or corporate office and has disregarded one of my concerns. My credit report shows 2 hard pulls for credit review on my file. He says he’s been told they only pull one; suggesting I am being untruthful. He told me I must dispute with credit reporter.

    Secondly, nobody in the entire Tower Loan organization can tell me why my loan was approved for less than what was requested. He told me a computer analyzes a request for credit, looks at many factors such as income, length on job and length at residence, etc. and determines what is an approvable amount. No human will review an application approves for less. However a human does look at all DENIED applications to see if their people can see something different than the computer to get someone approved.

    I asked why situations as mine aren’t reviewed, and was told they don’t have the manpower or time to look at all “approved” applications in which an individual isn’t satisfied (or in my case curious). He then said a credit counselor (not with Tower—they don’t have them) would be able to tell me why I did not get what was requested. I explained that there was no way a third party would know why Tower’s COMPUTER approved us for one amount instead of what was requested. He then backpedaled that they would be able to guide me as to the troubled areas of our credit.

    I am an educated consumer that would never use Tower Loan and their outrageous interest rates. Because the store we purchased furniture from is reputable and it is an interest free loan, I relented. What a mistake. I honestly feel as if my business is meaningless to them and since no interest is collected, my situation doesn’t matter. I’m mortified that the store has been notified of a reduced approval and angry that nobody can discuss WHY. My advice is to steer clear from Tower Loan and especially the one in Columbia, MO. They apparently don't care about good customer service. As a bit of background I have a lot of experience with credit, credit scores and debt. I’m not an idiot who accepts that a “computer” can give an accurate credit review.

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    Customer ServicePunctuality & Speed

    Reviewed Nov. 29, 2018

    My loan was purchased from Harrison Finance. I've never been late, however this company could not get records straight. Had me owning late fees when I was never late. Finally after contacting the BBB they said it was resolved. NOT. They are still calling and sending letters. When I call them they state they are sorry for the call and my balance is zero. RUN FROM THIS COMPANY AND NEVER LOOK BACK. THEY ARE HORRIBLE!!!

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    Customer ServiceStaff

    Reviewed Oct. 7, 2018

    This is one of the most crooked “businesses” I’ve had to encounter. Who are the people that work in these offices? Harassment to the fullest with these people. They even had some woman in scrubs come to my home asking for payment. I had no idea who she was and fortunately I knew not to trust her. Really??? Even after prior requests from my attorney and my employer to not call me they still repeatedly called. They take advantage of people like me that are in desperate situations. Do NOT borrow money from these types of places. You will owe at least triple of what you borrow. And then when you can’t afford to pay it back they will bully and harass you and anyone that they have connected to your name.

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    Customer ServiceOnline & AppLoan ProcessRates

    Reviewed Aug. 23, 2018

    Tower Loan is awful. I would NEVER use them again. Ashley Furniture uses them and I should have researched first. They use your personal information (Experian Identity has been letting me know) and now others are bothering me endlessly. I’m getting solicitations for loans by call and through mail, and they keep making credit inquiries which lowers my credit score. Additionally, their website is awful. They don’t tell you initially how to sign on, and after many many phone calls (because they don’t answer the phone when you call), you finally figure out there is some bizarre additional number you need besides your account number in order to access the site.

    Then, the site won’t give you your loan amount or payment history, AND they charge you an additional $5 every time you make a payment online. Oh, and they constantly call and leave you voicemails saying you must contact them about your account right away, but if you return the call they only ask if you want to take out another loan with them. This is an awful, poorly run company, and I will actively campaign against people using them. I ended up paying off my 2 year interest free loan in three months just so I would be free of them.

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Aug. 15, 2018

    I have borrowed money from Tower Loan for YEARS now - and have paid off numerous loans for all kinds of furniture projects in different houses. They are always polite and friendly to me - I have never had a problem or issue with them! From time to time they call and see if I need anything and any time I call to pay my bill or have a question - they are prompt and professional. Their loans for furniture are low payments and interest free if paid off in the time according to your terms. They also financed me when my credit was in a rebuilding period years ago and all the reporting helped me build up my credit through the loans I paid off. I have absolutely no complaints or issues with Tower Loan!

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    Customer ServiceStaffLoan Process

    Reviewed July 14, 2018

    I pretty much had the same experience as the other complaints. They lie, they’re rude, etc. But what really angers me with Tower Loan after paying off my 2nd loan 1 yr ago with them they use my personal info to try to apply for a loan I didn’t know anything about. I found out when I got notifications from Credit Karma. I tried to call the Corp offices in Flowood, MS & was given the runaround. These people need to be shut down ASAP.

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    Customer ServiceStaffLoan ProcessRates

    Reviewed June 12, 2018

    I feel the need to state the truth about my experience at the Columbia Missouri Tower Loan location. After leaving a review of how I was called derogatory names and cursed by a loan officer at Tower Loan because I changed my mind about getting a loan. Due to high interest I decided to borrow money from family to fix my car instead due to the fact that I already had an existing furniture loan with them so I didn’t want to put myself in debt. 30 minutes after I took out the personal loan I went back to the office to cancel, the loan officer stated I owed 80 dollars for a processing fee. I read to him where it stated I have 30 days to change my mind without charges and I called another location to verify and they stated the same thing.

    I was cursed at and told he was the owner. I didn’t feel comfortable making my furniture payments in person with this 6ft man and I’m a 5.0 woman, so I would call to make payments and he would put me on hold and never come back to the phone or hang up on me, there was a female as well and if she answered she would laugh and put me on hold as well without returning to the phone. Just very unprofessional.

    I left a review on here and I got a phone call from the owner literally a few days after posting and he said I better change my review because after 2 days I got my 80 dollars back and he made it clear he knew my address. So I changed my review to let people know I got my money back however that doesn’t excuse the fact of how I was treated. This depresses me after nearly 4 years I still have nightmares of this man. I still have the videotape of him cursing me and am considering a lawsuit. Stay AWAY from Tower Loan VOLUMNIS MISSOURI LOCATION!!!

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed June 7, 2018

    The Tower Loan office in Daphne Alabama was formerly Harrison Loan before it was purchased by Tower Loan three months ago. I have had a loan with Harrison for nearly 3 years and always made my payment on the first of each month, never late. The first payment was due with Tower on April 2. I called in and was told that I had a late charge of $48. I told them that was impossible, and I was told that there was a glitch in the merger of the databases so they would have to send an email to HQ to get this fixed.

    Two days later I called back and it was fixed and I made my payment. Then three days later I received a late payment notice from them which I ignored. Then a week later I received a final late notice, so I called them immediately and they told me to disregard it. The next month on May first I called to make a payment and it was the exact same problem all over again, late notices and all. But then on June 1 it got worse. I attempted to pay and was told I had a $10 late fee and was asked would I like to go ahead and pay and include the late fee. I asked would I get the $10 overcharge credited back to my account and was told No. I was shocked at that and said then just fix it like the past two months (I said a lot more than that actually).

    I called back on the June 4 and it was still not fixed. I called back on June 5 and it was still not fixed. I called back on June 7 and was told that I can either pay the $10 or drive to the Foley Branch office (10 miles from my house) and they could accept a cash payment for the correct monthly payment. I got real ugly at this point and threatened them with notification to the Alabama Attorney General's Office, but she didn't really care, she just repeated my options, pay $10 or go to Foley. I told her Tower is punishing me for their problem and she said, "We are not punishing you, I am trying to help you". I told her that if I have to go to the bank and get cash and drive 10 miles each way to make a payment because Tower can't get their system resolved, then that is unfair and not an acceptable solution and I am reporting this.

    She then proceeds to tell me if I would like to come in and get more money on a new loan that this problem would be fixed. I said, "Are you crazy?" and hung up. This is the most absurd thing I have ever heard of and according to Tower, there are several hundred of us with the same issue going on. They will not give me a name or number to talk to someone of higher authority. So as of now, I have not made my payment and I am approaching an actual late fee date, what a mess. I emailed a complaint to the Attorney General 30 minutes ago.

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    Customer ServiceStaff

    Reviewed May 21, 2018

    They called my wife’s number asking for me. She asked “who is this?” The answer “business office”. She asked, "What business office." They said “I can’t tell you, only your husband." I called back, could not understand a single word this girl said. Finally my wife called them back after three times asking her, she admitted that this was Tower Loan. Must be really ashamed working there. Collins, MS office. Call them it’s funny, if you can understand her, you’ll see she is ashamed to work there.

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    Staff

    Reviewed April 17, 2018

    Yes I am a bit behind on my payments but Daniel in Springfield MO is the rudest person I've ever encountered. I am always in contact with them about my situation but they just don't care. They are confrontational and they like to threaten. Do not go to them for money. Do yourself a favor and run the other way. I owe them 318 and will be so glad when I am done.

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    Customer ServiceStaffLoan Process

    Reviewed April 8, 2018

    **DO NOT DO THIS TO YOURSELF** Unfortunately they bought out my loan account. They hung up on me because I do not believe that they are legit. They are ready to argue here and obviously love confrontation and putting on a show/causing a spectacle. We spent too much time on the phone for the last thing he said to be the most helpful. How can you ask people for money before you’ve got your own stuff together? DISRESPECTFUL, UNPROFESSIONAL, UNTRAINED, DISCOURTEOUS. Where is this buyout letter? Where is my receipt for my last payment? Where is my next bill? Why am I supposed to be mailing my payment to a P.O. Box? **I would give 0 stars if I could.**

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    Customer ServiceStaffRates

    Reviewed April 3, 2018

    I received a check in the mail not to mention this will be my third time cashing a loan check from them and I always paid it off. This time I lost my job so I couldn't make the monthly payments anymore and I was getting harassed and they called me daily 3 times a day. This time it was a person that called me from a personal cell number 3 times and sent me a text saying this: “You know you owe us some money from that loan you took out. You need to call me asap or I'm going to the police with this”, also another text: “Don't play with me. I have people in high places.” NO company should be doing this to people. This was more than harassment They threaten me. The interest rate is extremely high and they was trying to take me to court but I paid them back. 2900 is how much I owed them. These people are rude, unprofessional, and I hope Tower Loan go out of business.

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed March 30, 2018

    I received a check in the mail from this company for 900 dollars. (A loan). I cashed it and thought I would pay it back fast. They called saying If I came into the office I could Borrow Another 500. Needing money I went to their office where they told me I needed to purchase insurance on the loan. Having never had a loan before this I signed the forms AND WAS SHOCKED when I received the amount due which was over 3500 dollars. I made some payments then started getting very very rude phone calls. Now I am being garnished for 4600 dollars.

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    StaffLoan Process

    Reviewed March 17, 2018

    I asked to borrow $300 and they told me I had to borrow $600. That $600 loan turned out to be over $1,300... when I made my first payment, they told me I could get $500 more... I did and they paid the first loan off with a little over $700. That $1,200 turned into $2,600 @ $100/26 months. When I felt that I had paid them a justified amount of over $1,800, I told them I wasn't paying anymore. They took me to court and the judge asked Tower Loan why we're wasting his time and mine because I was on Social Security Disability and my money could not be touched. They reported me as a charge-off and is due to fall off my credit report next year.

    After that they tried to set up payment arrangements and I told them where they could go. I have had two loans with Harrison Finance and now Tower Loan has acquired Harrison Finance, but the nice people at Harrison Finance assured me that nothing would change with my current loan agreement. When this loan is paid off, I am done. I will not do business with Tower Loan and everyone I know that has done business with them, says Tower Loan SUCKS... don't do business with those CROOKS!!!

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    Customer ServiceStaff

    Reviewed Jan. 21, 2018

    Very unprofessional and rude. They constantly call me instead of sending a past due notice in the mail. They printed out all of my information, address, phone number, account number, place of employment, last 4 of my social, etc., and posted it on my screen door for the public to see. It wasn't in an envelope nor was it folded. I spoke with the branch manager and told him that I was coming in with my payment. He still threatened to sue me. He told me that he will take all of my money, even my children's money. He said that he will make my life miserable. I told him that I will pay my loan off if he took me to court, and he told me that I have to pay 2000 for his attorney fees.

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    Customer ServiceStaff

    Reviewed Jan. 15, 2018

    Am disabled. These people are so rude and annoying. They are threatening to sue and say I'm behind. I set up a payment they say I paid partial payment not what they told me. Please don't use these crooks.

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    Staff

    Reviewed Jan. 12, 2018

    Terrible. This guy (Dothan Alabama manager) calls 2 days after payment is due. I spoke to lady in office and told a date I would be in cause I was out of town. She said, "No problem." He calls back and says if I don't pay by 15th he will report to credit reporting agency. Remember it's only due 10 days ago which by law can't report less than 30 days then he said he will garnish or sue me again after I'm 10 days due again. Made a direct threat which is against the law. Do not use them!!! Terrible company to deal with.

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    Customer ServicePunctuality & SpeedLoan Process

    Reviewed Jan. 3, 2018

    My experience is harassment! I have no idea what dealings with a loan shark are but I believe a loan with this group is one step above a loan shark. The loan finance companies should be looked into more closely. One day late on payment they will harass you!!

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    Customer ServiceLoan Process

    Reviewed Nov. 3, 2017

    I been out of the country for 6 months and when I came back they send me a letter and called found out that they sent me a check and said I cashed it? Now I owe 1400? Someone cashed the check or they lied. Will report it to police and get me a lawyer. They can’t just file credit reports for someone who did not cashed their check! They should be the one to report it to the police and find out who cashed it! Why would they even send me a check in which I do not need or applied loan for??!

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    Rates

    Reviewed Oct. 25, 2017

    When they tell you over and over if you make payments you are interest free but they charge anyway. Do not ever pay online. Everyone should report to your state banking commission. We could stop it and file class action suit but it takes a lot of complaints.

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    Customer ServiceStaffRates

    Reviewed Oct. 19, 2017

    Tower Loan is nothing but a bunch of crooks. They charge outrageous interest rates and do not post your payments every time. They call you a few days after you make a payment saying you need to make another right then. They put huge unnecessary insurance on your account that you do not need. They are rude! And somehow your balance goes up constantly instead of going down when you make payments. I would never recommend them and will never use them again!

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    Customer ServiceStaffTransparency

    Reviewed Aug. 22, 2017

    Ripped off by TOWER LOAN OF MORGAN CITY LA. Angry and disappointed. There are no words to explain Tower Loan. They are a ripoff. They lie, cheat and steal your hard earned money. They won't even help you when you're trying to help yourself get out of debt by consolidating your bills. I DID so and I would be paying them over 50 percent of the bill. My bill is 117.00 and the company I went thru to cure my debt was sending them 88.00. Leaving a total of 29.00. That's half the bill. They told me by their supervisor Austin ** that if I signed for the 117 payment then they want their whole amount. This company is a fraud and a fake. They call you when you make a full payment to ask if you need money. But they also call you if your 5.00 dollars behind also. They are not true. They lie. They make your credit report bad. They are cruel and unworthy as a loan company. Please whatever you do when in need for money do not go to Tower Loan. They are a bad seed. The company is awful.

    No matter how good it looks they will never help hard earnest people as myself and the others they have ripped off. Do not go get a loan from any branch. They are not worth your time nor your hard earned dollars. Find a First Franklin Financial company or a security finance company. They are good and solid and do not charge 44.44 percent on their loans. Forget Tower Loan. They will get what is coming to them when the BBB find out that they are stealing people's money. I for one will be giving them a call. They are just not worth signing your life over for. It will do you good to listen to these complaints about reprobated companies such as Tower Loan. Never will I go there again and I mean never. Take heed.

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    Customer ServiceRates

    Reviewed June 7, 2017

    Tower Loan in Jasper, Alabama. Paid off the loan before the first payment was due and ask the "NICE" lady on the phone if I could send the payment in through the mail... she responded with "Absolutely" and she would close the account. She did not close the account and I have been charged interest fees everyday for over a month without my knowledge... I do not recommend Tower Loan!!!

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    StaffRates

    Reviewed June 6, 2017

    In March I went and got a $1200 dollar loan. They had it down for a 2 year loan, by 2 years I was to pay back $1900 back. I went back the next day and paid $1000 on it. Which meant I only had to pay $200 plus the little interest. I went in to pay thinking might be at least close to $300, WRONG, they want me to pay back $600. I asked, "Why?" She said it occurs interest. I asked, "how much, $100 a month interest?" She told me it occurs interest daily, not monthly. What kind of scam are they playing here.

    When I came in for the loan the young lady told me one thing. Now this lady is telling me something totally different. I will NEVER EVER deal with Tower again. I used them 16 years ago and I had never ever had this issue with them. But they are out of their mind and it should be illegal what they are trying to do. I was actually going to go in tomorrow and take out another loan with them. But not now, not ever. I will be taking my business elsewhere. I advise anyone thinking of going to Tower to think again. These folks are wanting money they aren't owed. And charging interest that they aren't owed. Not to mention I have NEVER yet received a bill from them. You know like you're suppose to get every month when you owe. The only thing they ever send me are checks for me to cash so I can owe them more money.

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    Staff

    Reviewed June 1, 2017

    I have a loan with them. I had surgery on my hand and cannot work right now. I had papers filled out by my doctor. Now they are telling me I have to get them filled out again to file an insurance claim for which I pay for with this loan. What is their malfunction. This is so wrong for these people to be able to work there if this is how they treat customers. I will never get another loan from these people. Bad place to do business. This company needs to do more checking on their employees.

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    Staff

    Reviewed May 16, 2017

    These people are saying I am 120 days past due with my payments, I'm sitting here with the cancelled checks in my hand where they accepted payments. They have had me served with a judgment against me twice where I work, if they proceed with a garnishment, I have an attorney that is willing to sue them because of filing a false lawsuit, pain and suffering over the constant harassment procedures they use on clients. My advice, file bankruptcy and avoid these vultures, you'll never be rid of them.

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    Customer ServiceLoan Process

    Reviewed April 21, 2017

    I haven't dealt with Tower Loan since before 2009 but when I went to get a loan from my bank, I realized that they had been making HARD INQUIRIES on my credit report which not only makes your credit score go DOWN but it stays on your report for 2 YEARS!!! Unless you have the credit bureaus investigate it and have it taken off. Tower Loan had been making inquiries to my account EVERY OTHER MONTH FOR THE LAST 2 YEARS. No wonder my score was so low. I tried calling the main office but could NEVER get anyone to answer the phone. I finally had the credit bureaus investigate and they were able to take a few off. My score jumped 50 points! Now I see they did it again in January! I made a complaint on their website, will see what will happen, then I guess the next step will be a lawyer. DO NOT USE THIS COMPANY IF YOU WANT TO KEEP YOUR CREDIT SCORE IN GOOD STANDING.

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    Customer ServiceStaffLoan Process

    Reviewed April 19, 2017

    I agree with a lot of people apparently. I will never have a loan from TOWER LOAN again. I paid off my loan early and waited to see it drop off my credit report. When I called to ask the local company they said they don't report but, every 3 months to the credit bureaus. This is done so you don't see your credit score improve and be able to find a lower interest rate with a legitimate loan entity like a bank where you will charged less interest. I also had a loan from Republic Finance and paid it off at exact same time. Within 2 weeks it was removed from my credit report. They now have any future business I will ever have need for.

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    Customer ServiceStaff

    Reviewed April 11, 2017

    Going through papers saw that they charged me for a auto club. I never received Any information on it. But when I called they said there is nothing they can do about. And that they are sorry. I feel if I Still have an open account there is something to be done. They will Never get my business Ever again. They didn't ever want me to talk to anyone at their home office. Never again Tower Loan.

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    Customer Service

    Reviewed March 28, 2017

    I purchased furniture from Ashley Furniture after The Great Flood in Denham Springs, LA. They were offering zero % financing. I didn't check who it was being financed with and that's my fault. This was two years of zero % financing which means you have two years to pay the balance off whether it's all at once or in monthly installments. Well I was paying monthly and missed a due date - set by them and they called me every day. Now they say I have a $10 balance due for a late payment. They called again today after I paid the balance off because of the $10 balance. If I could I would give them a zero. In my book they rate an F for harassment. It's beyond harassment. I will pay the $10 but NEVER again. Hope this review will prevent anyone from borrowing from them whether it's known or unknown as a result of buying something that offers a zero % financing.

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    Customer Service

    Reviewed March 9, 2017

    I will never use Tower again. Megan calls me at work after I've made payment arrangements with Alec in her office. I've requested never to call me at work, to which her reply is "she has the right". Extremely poor customer service!!!

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    StaffLoan ProcessRates

    Reviewed March 9, 2017

    I received a personal loan from Tower Loan in Zachary, LA. I have seen several bad reviews online about the company. My experience with the Zachary branch has been a great one. The manager and the staff are very courteous, polite and friendly and do all they can to help you, they are wonderful people. I extend an invitation to try going to that branch for your loans, they truly work with you. The only complaint I have with the company, nothing to do with the staff, the interest rate is much too high. Overall that branch has a great set of people with a wonderful friendly attitude.

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    Customer ServicePunctuality & SpeedStaffLoan ProcessRates

    Reviewed March 1, 2017

    I am writing this review to hopefully save someone from the nightmare I have had to endure with Tower Loan for 10 years. I originally started with this company for a bedroom loan for around $1000 to be paid in the 2 year period. Before getting to the payoff, Tower Loan offered me money of $500 dollars. I accepted the money and then the nightmare began. The payments were about $120 dollars a month. Heaven forbid you are a day late, because the charges with rack up and you will not be able to catch up payments.

    Over the course of the next 8 years, I maybe accepted $200 dollars total after this. I kept trying to play catch up from getting behind on payments. When they offer you to "Get caught up" and not be late, I guess what they do is take the late charges and make a whole new loan on the late charges, again charging you more and more interest. 10 years into this loan, I still owe $3000 dollars. Although, I paid almost all of the original loan money, I still owe an extremely lot of money. Every time I get a receipt, the amount owed is still $3000 dollars. I am now beginning to investigate and get print outs of my time with them.

    These people are great harassers. If you are ONE day late, they will call you 15 times a day from 4 different numbers, they will call all of your references all day, they will call your work several times a day, and the most appalling of all "THEY WILL COME TO YOUR HOUSE". Yes, they have come to my house on about 5-6 occasions. There are some days, I am not sure if I can ever repay the loan. Being single with 3 kids and having many surgeries to pay off, it seems like they will be a thorn in my side for a while. I am hoping by making this review someone will see what this company is doing to innocent people!! Yes, I did get money from them, yes I know that I have to pay it back with some interest, but the way they are doing their interest and taking advantage of people should be illegal. DO NOT WHATSOEVER GO THROUGH THIS COMPANY FOR ANYTHING!! You will regret it!!

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    Customer ServiceRates

    Reviewed Feb. 27, 2017

    I was in contact with Tower Loan Slidell every month in reference to my payoff and they knew I wanted the No interest option and didn't tell me the contract ended before my last payment was due, so they charged me an extra 400.00. I will never do business with them again. They didn't tell me I apparently missed a payment in July, I called every month I thought to make a payment, the last call I made she said "your last payment will be 149.00", that was in Jan. When I called to make the payment they said "Oh, so sorry our contract ended Jan. 27th. Now you owe 528.00." Never again!!! Dishonest.

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    Customer ServiceStaff

    Reviewed Feb. 23, 2017

    The staff at Tower Loan at the 28 East branch were courteous and very understanding anytime I had problem making payment. They were persistent with phone calls but it was simply to find out when I thought I would be able to make a payment. I spoke mainly to ** or ** and I must say they were both great at customer service. I read reviews before taking out loan with them and was skeptical because of the negative remarks made by so many but I would strongly recommend the branch on 28 east to anyone in need of a loan. I spoke to a couple of gentlemen at times and wish I could remember their names so that I could list them but can't recall their names. I never spoke to anyone at Tower Loan that was rude in any way. They have a job to do and often that job involves trying to collect on a debt but they did it in the most professional way possible and with patience and understanding.

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    Punctuality & Speed

    Reviewed Feb. 16, 2017

    Ridiculous!!! Asked why I was late and told them I had a biopsy and needed to pay hospital, told to 2 different people and both "snickered/chuckled". REALLY!!! If I were you, DO NOT GET A LOAN FROM THIS COMPANY (Lee's Summit, MO). You are laughing because I had a bill I needed to pay for a cancer screening. Unreal!

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 4, 2017

    My payments are little over $200 a month. I made a $500 payment in November, and since the beginning of December they are harassing me with phone calls stating I've paid them late. I will admit my December payment was 3 days late, due to when I received my paycheck. They are the worst lender I've dealt with and will NEVER use them again. I'm planning on getting them paid off asap - with my tax refund.

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    Customer ServiceStaffLoan Process

    Reviewed Feb. 2, 2017

    I took out a loan for approximately $700 from them, and have had no issues whatsoever. (I'm roughly 8 months in to the loan, and nearly paid off.) They've been kind and courteous. They have called me a couple of times, attempting to offer me an additional loan of up to $4,000, but when I declined, they were polite and did not pressure me. They simply asked me to keep them in mind if I had any future needs.

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    Customer ServiceLoan Process

    Reviewed Jan. 31, 2017

    I foolishly got a loan with Tower Loan after purchasing a bedroom set from a company that uses tower loan. The bedroom set wasn't worth it. They call every day sometimes back to back and are extremely rude. When they leave a message it's just a first name and that's it. They do not say who they are with or why it's in my best interest to call them back immediately. This is not good business. They call at all hours and from different numbers. I got a little behind and now I owe a fortune to this horrible business. I am a disabled OIF war veteran and have been battling with a disorder that is extremely painful and have had to have several surgeries. Also, I am not supposed to have any stress or the pain is almost unbearable. So when they call I don't answer because I refuse to be treated like a dog or threatened by them over the phone. Stay clear of this company.

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    Punctuality & Speed

    Reviewed Dec. 21, 2016

    I have had a loan with Tower Loan in Monroe, La for almost 2 yrs. When I owe 2 payments, they want to threaten to garnish my pay check. It is a total lie if you are 3 months late that they can garnish your check. I used to work for a loan company. They are so jive. We can't wait to pay them off. Never again. Don't go there!!! Ever!!!

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    Customer ServiceStaff

    Reviewed Dec. 20, 2016

    This so called company is unreliable, not trustworthy. Asked for a payoff. Sent them a check, called to verify they received my payoff and they said I still owed them 4 dollars and some change. Talked to the manager and she was rude. I sent them an additional 25 dollars and asked them for a overpayment refund check. Stay away from these scammers.

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    Customer ServiceStaffLoan Process

    Reviewed Dec. 19, 2016

    I have been doing business with Tower Loan in Bossier City, LA for a little over 3 years. I recently have had medical issues. I got behind on my payments. I have contacted them and let them know. They harass me everyday, they call my references every day and told one of my references who they were. They have knocked on my door a few times. The last time they knocked on my door they told my husband what they wanted and why they were there. Granted he is not on my loan and they should of never told him anything. Please do not use them for anything!!!

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    Customer ServiceStaff

    Reviewed Dec. 15, 2016

    I received a call this morning from the "store manager" Katie. The same annoying phone calls I receive at least once a week while I am trying to work. I answered the phone and she asked for me by my first name only, which I thought was very unprofessional to begin with. I did not have the number saved because they call off a different number every time. For personal reasons I do not verify who I am unless I know who I am talking to. I do the same thing every time they call and I have NEVER had this problem or been talked to and treated so poorly. When she asked for me by first name I asked "Who is this" and she would not tell me. She then asked for me by first name only again. I asked "Who is this" again, she replied with "This is Katie." I asked "Katie who" and with an attitude she said "IS THIS ASHLEY?!" I again said "Who is this." She said "This is Katie. Never mind" and hung up on me.

    A few minutes later I called back, because at this point I still have no clue I am even dealing with someone at what is suppose to be a professional business. Someone else answered the phone when I called back so I told them what happened and asked for a manager and she told me Katie was the manager. So I asked for a corporate number and she would not give me any info on a corporate number. I called the Pearl MS store and got the info.

    A supervisor called me back a little while later and was also very rude and took up for her. She told me that Katie put in her notes that I said things that I DID NOT say and put in there that used the word "stupid" with her. VERY untrue. The supervisor told me "Well it's in the notes so it was not made up." Then told me I did not have to worry about getting a call from them ever again. Once I get them paid off I will NEVER use them again. They are the most rude and unprofessional people I have ever dealt with!

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    Customer ServiceStaff

    Reviewed Nov. 8, 2016

    The branch manager came to my house a couple of times. I have never known of any loan company representatives making house calls, other than title loan companies. I have been doing business with this company for 2 or more years now. Very unprofessional workers. Attitudes are horrible. Once I pay them off I hope that I never have to use them ever again!!! Situations happen and you get behind sometimes, but to call all day every day is not necessary at all. I don't talk to them, I don't like speaking with any of them because of their attitudes. I just mail my payments in when I am able to pay it.

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    Customer ServicePunctuality & SpeedLoan Process

    Reviewed Oct. 29, 2016

    I have had several loans with this company and until I changed jobs to accommodate my childcare schedule always paid on time in full. When I fell behind only a few days the calls began, 2 or more phone calls per day. I asked the lender to not call me before 3:30 because I was in class. The lenders continued to call in the morning, and then called in the afternoon. When I finally found a full time teaching job after my first month working I contacted them to get the correct mailing address. The person gave me the mailing address then asked me who she was speaking to.

    When I told her she told me my regular payment of 215 would not be acceptable and that if I didn't make the full payment for what was owed including court costs and late fees they would sue me. I let her know to go ahead and sue me then because I am not paying this company more than 700.00. Also when I first got behind on my payment I tried to add the debt to a consolidated credit account and they refused the terms because it would not benefit them. The company would get the amount owed to them if the terms were agreed to, but they would not get the same financing rate of 35%. I knew it was a bad decision when I took out the loan but didn't have any other options. I'm going to avoid Tower Loan going forward no matter how much I need the money.

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    Punctuality & SpeedStaffTransparency

    Reviewed Oct. 17, 2016

    I have been with this company for over a year and always made my payments on time. I got one month behind and I have stayed in contact. When I tried to make arrangements I was talked to like I was a dog and told no I would be taken to court! I then was trying to explain and the lady name Clarissa in Laurel, MS was SOOO RUDE and degraded me by saying "Oh this is coming from somebody who can't pay their bills!!!!" She don't know what I am going through and when I am staying in contact and trying to work on my payment. There is no need for the way they treated me!!!!

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    Customer ServiceStaff

    Reviewed Oct. 12, 2016

    This company is the worst! I wouldn't recommend anybody get a loan from them... They constantly harass you, threaten you with legal allegations and call your job and references harassing you... Even if you fall one month behind they harass you nonstop.

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    Customer ServiceStaff

    Reviewed Aug. 29, 2016

    These people call nonstop and have even left harassing messages. We pay over the amount due every single month and pay off seems to never go down. We never miss a payment but we can't always get to their office to pay the day it's due. They say that's the only way to pay our bill. As soon as the bill is due literally the day it's due they start calling. Twice a day in the morning and at night. I've told me several times to stop calling. The bill is paid EVERY month and they hang up on me. Due to the flooding here I've told them "Please stop calling. I would pay it as soon as we could get there" but they continue to call. Twice a day!! This place is horrible!!

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    Punctuality & Speed

    Reviewed Aug. 25, 2016

    I got a tower loan check in mail. It was in my maiden. I went to tower loan. They said to go ahead and cash it that they will change the last name on contract. They never did. Go divorced, ex not having to pay. I am on ssi, got in bind, went to tower loan office to get loan back on track. 1200.00 is now almost 5000.00. Just in interest. Wtf. I was not informed of lawsuit. I was never served. I received a letter AFTER I made arrangements with Tower Loan office of lawsuit. I get threats, threats to my children and grandchildren. This is legal mafia crap. If anyone suing I want in.

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    Customer ServiceStaff

    Reviewed July 22, 2016

    I have 2 accounts with Tower Loan in Byram, MS. One acct is for my mom and one for my grandmother. We have had them both over a year and there's never been a problem with paying them. Today my grandmother called in and they refused her payment because my name isn't on the debit card, which it never has been. They proceeded to tell her she could come in but only with cash. So I called in and they informed me that's always been their policy, though she's been paying it the same way over a year. I called a second branch since the manager wasn't in and was informed as long as I give them permission there shouldn't be a problem.

    When I called later I spoke with the manager and she informed me the other branch was wrong and that's always been the policy. I asked her how long she had been there because we've been doing it that way and she refused to answer me. I was trying to get some insight to see if we were being singled out or if she was new but she got an attitude and refused to answer. She denied telling my grandmother she could only pay in cash and then told us we could pay at any branch, which we were told last time my mom tried to pay at another branch that we could not. Everything I said to this manager today was met with an attitude. I'm tired of this company's inconsistency and will be done with them after these accounts are paid off.

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    Customer Service

    Reviewed June 8, 2016

    I recently was put on disability. My problem with Tower Loan is they constantly call day a payment is due. They leave threatening messages and even called my 16 year old son, told him If I did not make payment they would drive to my house. I told him if they ever call again tell them I will issue a warrant for coming onto my property. I will pay my account but I won't be threatened or bullied into a payment. They did drive out to my house. Ridiculous, they will not remain in business long. I agree class action lawsuit is exactly what needs happen. Should be laws against bullying for payment.

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    Customer ServiceStaffLoan ProcessRates

    Reviewed March 23, 2016

    I was sent a check in the mail and I cashed it. I paid the amount that I was told to pay monthly for over a year. I have medical problems so I was put in the hospital for a while and when I got out I was over medicated and my parents did not know about the loan to keep my payments up. I have since called them to make arrangements and was told that the branch manager was just walking in and the lady placed me on hold.

    Once the branch manager (Jessie), got on the phone and I gave him my name he placed me on hold and then the lady picked up the phone stating she would be handling my account. I told her about arranging payments on my account and the total she gave me was over $3,500.00, which was a $1000.00 plus what my total loan originally was with the interest and everything else added in. I then ask her about a hold that was placed on my bank account and was told that they did not place holds on bank accounts and she would have to talk to her branch manager/supervisor who has been in meetings all morning. Now remind you I just got off the phone with him right after he had just walked in. I then explained to the lady that I could pay a note today if they would unlock my account because that account is what would allow me to pay them. She insisted they did not place holds on accounts and would call me back as soon as she talked to him (Jessie).

    So I then called the bank who told me to call the court house after they gave me a case number. I then called the court house who told me the branch manager, at the Waveland office, signed the hold papers. I then called Tower Loans back and I could not believe what I was told, another lie. This time the lady who said she was handling my case now told me that the branch manager, Jessie, had been in the ER all morning and she would have him contact me once he returned.

    I then told the lady on the phone that "when I called this morning you put him (Jessie, branch manager), on the phone with me and when I told him my name he put me on hold and then gave the phone back to you. A few minutes later after we talked you told me you would be handling my account, and would talk to your supervisor/branch manager about the hold on my account because he had been in meetings all morning." I then ask her which one was it meetings or ER and I was rudely cut off and hung up on. I'M STILL WAITING ON A RETURN CALL!!!

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    Punctuality & SpeedOnline & AppRates

    Reviewed March 11, 2016

    I don't feel I should have to drive 50 miles to pay on my account when they have a online payment option, but the thing is, no matter how many times I put in the correct information the site tells me that it does not recognize my information. Well, I feel as much interest I pay on my loan from TOWER LOAN. The least they could do is fix the online payment center. It isn't fair that I be made to pay late charges due to their website not working properly.

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    Customer ServicePunctuality & SpeedStaffLoan ProcessRatesTransparency

    Reviewed March 8, 2016

    I got a $2500 check in the mail June of 2015. My husband and I were in a bind at the time. My payoff was suppose to be $3200. I was paying 210 a month that started in July 2015. When it got to be November I had to lower my monthly payments to 175 (due to the holidays coming up). When I did that it just looked like I have not paid anything. I owe them $2800 (keep in mind the pay off was 3200). I have been up to date on my payments. It's like a never ending thing. Interest is tacked on every month making it nearly impossible to pay it off. Here is where the real problem came about. My husband just got laid off in February 2016 so we are living off my income at the moment which is barely keeping our bills paid.

    I went and dropped the insurances on the loan a couple of months ago but it still looks like my balance has not went down. Well, up to February 2016 I was on time with my payments, it is now March 2016 I could only pay them 20 bucks in February and they are blowing my phone up. I got a phone call today from a girl that worked there, (I told her the situation we were in). She told me to call the manager tomorrow that there are 5 insurance policies showing up on my loan that can be dropped. I was so mad I had "supposedly" got all the insurance dropped off the loan to lower the balance. I have even asked the manager a couple of times if everything extra is on the loan I want to drop. He would tell me that there is nothing else to drop. Basically, lying to me.

    All tower loan does is screw people over. They will not work with you on lowering your minimum payment. There is no point in me calling the manager to get those insurance policies taken off. All he will tell me is that there is none on the loan. We are struggling to live, and I know they will start with their threats of taking legal action. I just don't know what to do. I stress over this all the time! I recommend to never cash a check from them or use them for anything! They are rude and they don't care if you will eat the next day or keep your lights on as long as you pay them!

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    Customer Service

    Reviewed March 7, 2016

    I got a phone call from one of your employees, about a family member. I hadn't been able to get ahold of this family member. My sister has also gotten phone calls from a few of your employees in the last 3 weeks, so when I tried to tell this young man I couldn't get ahold of my family member, and that I'd like my number taken off the list, he hung up on me. If I were his mother, I would have let him know how rude that was. Shame on him for doing that!

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    Reviewed Feb. 23, 2016

    I was just at Tower Loans to make my payment with my debit card! One person working! And he wasn't authorized to take a debit card! Seriously?! The manager just stepped out for a moment and will be back! I went out of my way and all I got was a sorry!

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    Customer ServiceStaff

    Reviewed Jan. 14, 2016

    This company is horrible. Even if your bill is paid up, they call you every day the week before to make sure you don't forget to come in and pay. If you don't answer your phone, they'll start calling your family, or references, and they tell erroneously who they are and what they're calling for. They have no respect for the fair debt practices act. I was a month behind and they called my mother and screamed at her and made her cry. BEWARE. These people are evil.

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    Reviewed Jan. 2, 2016

    You can't pay them off, every time I make a payment it never go down.

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    Customer ServiceStaffLoan Process

    Reviewed Oct. 14, 2015

    I have had a couple of loans with this company before without any real complaints. I received a check in the mail for $1400. I was in a tight so against my better judgement I cashed it. They started calling me 2-3 times a week to offer me $500 or whatever else I needed. I would tell them no thanks and then they would remind me that I had a payment coming up and they could take it over the phone if I wanted. I was making payments online thru their online service in which they charged $3-4 for the transaction. I was ok to pay that without having to deal with them.

    After the first couple of weeks and 4-6 calls later, I was tired of them calling me with the same old story. I travel for work and try to only make/take business calls during the day. They would call me only during working hours and I reminded them that I was at work and didn't need to take personal calls. This had no effect on them and the calls continued. Working out of town, whenever I saw a local call then I would answer it because I thought it was legitimate. It always turned to be one of their loan hounds. I started blocking their calls on my phone and whenever I look at my call log, there are multiple calls from them. They act as if they are out of money and have to have yours back asap in order to stay in business. Due to their unprofessionalism I will never do business with them again and highly recommend that others use extreme caution when dealing with these pushy, rude people.

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    Customer ServiceStaffLoan Process

    Reviewed Oct. 14, 2015

    Tower Loan of Byram is the absolute worst place I have ever gotten a loan. These guys wanna call and demand money 6-10 times a day, they are very willing to trespass on your property. I got a loan through a separate location of Tower Loan and had no problems until my account was moved to the Byram branch. Since then I have been refused documents, payments have been held in order to give them grounds to take me to court, the amount owed never adds up. The manager is a class act **! I've gone over the manager's head to the regional manager he's no different. I will not use this company ever again.

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    Punctuality & Speed

    Reviewed Oct. 11, 2015

    We've always paid Tower Loan, maybe late a couple of times because we were too busy dealing with my elderly mother's heart problems and our oldest son's heart problems. We're not hardly home at all because of this now. Rest assured whenever we were late, it was because we were busy and just forgot and when we realized, we immediately paid them IN FULL. This time we're a month and a half behind and we asked if we could pay in FULL again on Friday October 16 2015, and they downright refused payment. We even went as far as to say not only will we pay in full Friday but let's setup an auto pay every month so if we get caught up in our own family's medical necessities, they could get paid regardless. That wasn't good enough! They said if it wasn't paid by the Thursday Oct. 15 2015 then they would garnish our wages!

    I don't know how we're going to be able to pay for my son and mother's medical expenses if they do that, much less take care of our mortgage, utilities, kids, etc. They're going to take 25% of every check! Please, if anyone is thinking of using Tower Loans business, DONT!! They're worse than the mafia!!... It's a huge scam! ... Please pray for us, we NEED them. Thanks.

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed Sept. 24, 2015

    Tower Loan is a ripoff. I took out a loan with them for 2.500. They did not tell me how much I was to pay back. They told me nothing like the other loan places do. They ask me did I want my paperwork shred. I say no, mail it too. She said ok. They never mailed me nothing, so I called them on the phone to ask where my paperwork was. "You was suppose to mail it to me". She said, "We don't mail paperwork." So I paid my first bill, still no paperwork yet. So I have not paid them nothing since #1 2.500, and they sent me an letter in the mail saying I owe 5.070.00. That's over a dollar on a dollar. So now they are sending me letters in the mail threatening to file a lawsuit against me, and she also got smart mouth with me over the phone. They are a big ripoff.

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    Loan ProcessRates

    Reviewed Sept. 1, 2015

    Back in 2012, I had taken out a loan with Tower Loan. After three years they had my check garnish; ok the amount super exceed the amount in judgement because it still right now accruing interest. Tower Loan is a rip off!!!! If I had known what I know now. Never would have received my social security number.

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    Customer ServiceStaff

    Reviewed Aug. 14, 2015

    I am very pissed off right now with this company: Tower loans. They are very rude. Their Customer Service is horrible. They call three to five times a day with threats and they have missed you they privacy law and the arbitration act. This company has so many bad reviews. I can't see how they are still in business. They need to be shut down by the government or the FBI. They loan amount was 1500.00 and they say I owe $4000.00. Now I don't know how that is. But I am going to filing bankruptcy because of this now. I have a newborn that has had some health issue and they don't care. They are rude about it. They have been call me when I was at the hospital with my son. Very inconsiderate of my son. I am calling the BBB to filing a complaint with them.

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    Customer ServiceStaffLoan Process

    Reviewed Aug. 11, 2015

    Applied for a car loan here in Little Rock where I live. While they looked at my credit they informed me that I have a Tower Loan that has not been paid. I have never had a Tower Loan in my life. Contact them and they said I had a loan from Shreveport. They stated I had a loan back in 2008. While it is true I did live in Bossier at one time, I never took a loan from Tower Loan. I spoke with the manager of the place and he told me that he could not produce any paperwork because the loan is so old and they charged it off. I have always paid my bills and I would remember a loan if I took one from them, but I never did.

    I disputed it through Transunion and it was deleted from my credit report, however, it showed up on Equifax next and Equifax sent me an email stating that the loan was mine. I never took out this loan and now Tower Loan is saying it is legit but can't produce any paperwork. They are liars and cheats. I hope they crash and burn, and I can care less about their workers being unemployed.

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    Customer ServiceStaff

    Reviewed Aug. 11, 2015

    My every conversation was a "thug like" threat from the guy on the phone. They called incessantly, 5, 6 times a day! They bugged my Pastor. They bugged (called) my uncle in CA. They were horrible! They bugged my Pastor's mother thinking that their threats would force me to pay. I call Tower Loan the Mafia. To me, your businesslike practices promotes your businesslike greed and anxiousness. I loathe this company and not wish to speak with them. THEY'RE MEAN MEAN MEAN!

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    Customer ServiceStaffLoan ProcessRatesTransparency

    Reviewed Aug. 7, 2015

    I am very disappointed to say that my experience at Tower Loan in Alexandria, La was absolutely the worst I have ever experience in my 27 years. I am the type of person that is very patience, and considerate of any business due to having working in customer services since I started in the work field. Not to mention, in the process of co-owning my own business with my husband. I went into Tower Loans to receive a loan just to keep my credit score in good health since I haven't purchased anything in a while, which was recommended. When I received my first bill approx month later in the mail I was confused because the totally balance was doubled in which the check was written. I went into Tower Loans, and took the exact amount back that the check was written (like prev stated, I really didn't need the money).

    The lady said "your balance is more than that amount." It was $900+ IN A MONTHS TIME- BEFORE THE FIRST PAYMENT WAS EVER DUE! I asked her "was interest built daily?" She replied "no monthly." I stood there very confused by how you mailed me a statement that covered for 26 months term, and half of that extra amount was accumulated in just one month. Needless to say, I did not pay that extra $900 until I found someone that could explain this to me. The next day, I went back with my husband to talk to the manager. Come to find out, I had extra OPTIONAL insurances applied to this loan. All the manager kept saying was "you signed it, you didn't read what you were signing!" This just made me more upset. Yes, although she is very right, I take part on that I should have read in more details.

    I "trusted" the lady that was assisting me with this small amount of loan. I kept asking the lady "Really, I need to sign all this for this small loan? I need to tell you all this info for a small loan? I never had to have all this before to get a loan." She replied: "Just our policy." I have bought a home, car, and building for our business, and never once felt railroad like I did with this experience. After being told there's nothing I can do but pay the amount, one of the workers finally told me that "OH well you can call two of these places and cancel them. They will prorate the amount to reduce the balance." I called both places. There was a lack of organization there with the Tower Loan employees. I will leave that out due to minimize this complaint, and move on to my reasoning of writing this complaint. The next day, I spoke with the regional supervisor, which was absolutely no help at all.

    It appears she had already contacted the employees, because our conversation sounded pre-rehearsed as if she already knew what she was going to say. Did I receive customer service "with utmost integrity" as website states? No! All she continue to say is the same thing "You sign the paperwork, you don't read what you sign." Yes, I admit to my doings, but as a supervisor can I get an apology for feeling railroad due to me STEADILY asking why do I have to do all this? At this point, I would THINK the lady that was assisting me would have said "you don't have to get it, it's OPTIONAL." In my mind, I knew I was going to pay this little loan back before interest start to increasingly pile up. I'm thinking it is their policy to protect themselves (as the lady told me) for repayment of the loan. With all this been said, I would NEVER EVER (and I don't like to use the word never) use Tower Loans again.

    I also am making it a point to talk to all my family, friends, and coworkers to do so as well. Like I told the supervisor, it's not even about the money anymore, it's about the customer service. I feel taken advantage of, and not to mention the workers basically having an "o well" attitude towards me. I hope no other customer have this run in with the Alexandria, La location. I also hope that the workers at this branch learn to tell their customers that those extra insurances are optional, they EXPLAIN what each are because you work there we don't so you already have an understand of each, and that they have a better customer service attitude during difficult/frustrating situations for both parties.

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    Loan ProcessRates

    Reviewed Aug. 5, 2015

    I applied for a loan on August 4, 2015 and was denied because loans that I took out at Sun loan and Security finance I had renewed too many times and did not pay an entire loan.. Since when do you get penalized for getting interest money back. Also no one knew how affiliate marketing works. I said reduce the amount of loan requested and he cut me off. I would not recommend Tower Loan because they don't understand how other loan companies work.

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    StaffRates

    Reviewed July 29, 2015

    No alert to remind you of payment due to save on interest. Call for payoff said 192.00. Go to pay next day, it's 300.00. Your receipt from last payment says 188. Well I pay 192.22 and receipt says balance 223.30. This place is a rip off but I will get a lawyer. I saved all my receipts. They are ripping people off. Going tomorrow to pay off, see what happens. Then said it would be 1 hundred sixty something. If it's more going straight to lawyer's office.

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    Customer ServiceLoan Process

    Reviewed July 22, 2015

    I've always had a good experience with Tower Loan. They send me a $1,216 check, which I cash, then I pay it off over 10 months. I've done this probably 3 or 4 times. Two of the times I paid the checks off within the same month. This is what I don't do... When they call me asking about providing more money, with the same payments, I always say "No". They can be a bit relentless sometimes calling twice a day from the same office. I politely say no each time. Even when they I call to pay my monthly amount. They ask me if I want to receive $500 in extra money. I always say no. That's probably how they trap you. Like some of the other people in commenting about Tower Loans. Other than that.. I can't complain.

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    Loan Process

    Reviewed July 20, 2015

    Was told I did not qualify for a loan. I have a new car and could not get a 500 loan from Tower Loan? But I'm glad because I have had problems with them before. I don't know what I was thinking when I applied for a loan with this sneaky company. Was probably a good thing I was denied because along the way I know they would have made me angry with their unfair practices.

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    Customer ServiceLoan ProcessRates

    Reviewed July 14, 2015

    First off, shame on the furniture store that uses these guys for financing! Second, this place is setup to be a complete scam! When I was approved I had to call in no fewer than 4 times to get something from them in writing to acknowledge I was even a customer, during that time I received no fewer than 3 or 4 calls from them trying to get me to take personal loans out through them... Funny, you can't send someone any paperwork showing how much they owe, when it's owed, or that they are even customers, but you can try to dump more debt on them... After finally getting my information I decided to try to pay online, and what a nightmare that is as well! I've never seen a website that requires so many silly little things to login..

    And OH YEAH, my biggest bone with this company, NO ALERTS or BILLS or anything to remind you when it's going to come due... I can't imagine WHY... Surely it CAN'T be because if you miss a payment you lose the promo APR and get smacked hard on the interest rate for the duration of your loan... Not only that, but to enroll in auto pay so you don't have to worry about it, they require you take time off work and come in just to show them a copy of a check... Something I have NEVER had to do with any other company, and I use auto-pay for everything... And to put the final insult on the situation, they charge a ridiculous "convenience" fee for paying online... Because somehow saving time and money and the expense of live people to process my payment isn't good enough for them, they hit you with a $4-5 charge for every online payment you make... What a crock!

    Add all this up and this company is nothing more than a sham with a business plan set to take advantage of people who aren't well off enough to pay in full for a new bed or other furniture.. Imagine having a loan out for $1500-2000 for some furniture and missing 1 payment and now have an APR anywhere between almost 18% and 35%.. Most people who are on this type of loan would never get out from under the debt... Way to go guys, and we wonder what's wrong with our country! I'm so bitter over this that I'll be making large payments every month just to have them out of my life within a few months... I have no interest in doing business with a predatory lender!

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    Reviewed June 23, 2015

    I applied for a loan at Tower Loan on Monday, June 22, 2015. I was told I could not get a loan.They did not give me a reason.

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    Rates

    Reviewed June 18, 2015

    I contacted Tower Loan in May to request my balance. I was told by a male employee that my balance was approximately $1800.00. I called today June 18, 2015 to request my balance. I was told that my balance is $2180.00. Of course I questioned this amount as I had been told something different last month. ** told me that I was given incorrect information. I documented the balance, date, time, and her name. I am making a payment today. I will call again next month to find out how high the balance will be. For some reason the more payments that I make the higher my balance gets! Ridiculous!!! If my payments do not decrease I am going to seek legal counsel as well as contact the Better Business Bureau. STAY AWAY FROM TOWER LOAN IS MY ADVICE TO EVERYONE. THEY PILE ON EXTREME INTEREST RATES SO THAT YOU CANNOT PAY OFF A LOAN!!!

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    Customer ServiceStaffLoan Process

    Reviewed May 14, 2015

    Tower Loan is the worst loan company I have ever dealt with. They are rude and they threaten their customers. I have being paying these guys for almost two years now and I only borrow 2000.00 from them. And now Tower Loan say I owe the 2800.00 Bulls..... I told them guess what they will never see it.

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    Customer ServiceLoan Process

    Reviewed May 4, 2015

    Received a loan to put down payment on an item. Instructed them as soon as I got my retirement money in would come in and pay off loan. Got my money within a month. Went in with 3100 to pay off acct. was given receipt but was unable to get a payoff amt. Knew that I paid way more than the loan was initially. That was July or August 2014. Called several times to verify paid off. Manager states he was still working on it but assured me it was going to be paid up. Now. April 2015. Get bill and restart of collection calls almost a year later for tons of money after no bill or call for all those months then instructed by new office manager that have to pay what's listed or legal fees will start. I live on Toledo bend and many branch has sadly upset me. Have paid off numerous loans with them in past but am lost for words.

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed April 6, 2015

    I was sent a 1200.00 check in the mail around Christmas time in 2008. I called Tower Loan and discovered the check was real and thought I could use it so I cashed it. Then two months later while waiting on my income taxes, I made another loan for 600.00. About a month and a half later they sent a letter saying they would combine my loans. I called & asked why they were doing this and they said I signed something that allowed them to combine my loans.

    Naturally, this made the interest rate skyrocket! Well, I lost my job in July of 2009 so I called them to let them know. I was informed that I had put items up for collateral (at the time they presented me with a sheet of paper with items on it & I asked if I owned any of these). I was not happy about that fast one that they pulled but I told them to come and get the items. I called them every month to ask when they were coming but to no avail. Instead, in November or December, I got court documents stating that they filed a judgment against me. AVOID THESE PEOPLE AT ALL COSTS!!!!

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    Customer ServicePunctuality & SpeedStaffLoan ProcessRates

    Reviewed April 1, 2015

    In 2012 I went to Cowboy Maloney Electric City to purchase a washer and dryer and whole there a TV. We had just lost our home and everything in it after Hurricane Isaac. I received 0 interest for 12 months thru Tower Loan. I paid the loan off within the 12 months and they kept calling me about borrowing more money and I finally broke down and did at Christmas time in 2013. I have paid every payment on time and refused to borrow from them again. I became disabled in Jan. 2015 and could not work. I paid my payments up until March 2015 without problem. I was approved for my social security disability but have a 5-month waiting period before I receive a check and back pay.

    I called Tower Loan when my payment came due to let them know what was going on and asked them to work with me and I would get them paid when I receive my back pay. I am not even 30 days late and they call me several times a week and I keep telling them the same thing but they won't accept it and work with me. I finally asked them not to call me anymore because I couldn't tell them anything different and they were threatening to pick up my personal property they had listed. I informed them to do that they would have to take me to court. The asst. manager and manager have threatened me and called me a sorry human being 'cause I refuse to lie and tell them what they want to hear.

    I have already contacted an attorney and looks like I may have to file bankruptcy just to get them off my back. I have no income and everyone of my other creditors are working with me, even my mortgage and auto loans have deferred my payments 'til I get paid. These people need to be stopped. A good class action lawsuit on harassment would be a good ideal.

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    Customer ServiceStaffLoan Process

    Reviewed March 29, 2015

    I used to work at Tower Loan in West Plains, MO. The manager is a joke. Disrespect and deceiving people is their motto. They call and lie to people about amount of loan they can get. They prey on the elderly. I am so Thankful to be away from this corrupt business. DON'T trust these people!!!

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed March 12, 2015

    I have been dealing with Tower Loan for at least the past three years. Never had a problem with them until my last go around with them. I accepted their prescreened loan, I fell delinquent for about two months, so my wife and I went into the nearest office to renegotiate the loan, well all was fine until we had all the paper work completed. Wife then discovers that they had slipped other services and fees that we had not asked for (example: some roadside assistance insurance for my vehicle, which by the way they didn't even know if I owned a vehicle or not)!!! There were other things they slipped in there that we then caught and brought to their attention. They then acted like it was no big deal, and like we knew they was going to add all off these other services that we hadn't asked for.

    So they then rewrote the contract minus the add ons that they were trying to slam on us. Ok we get it all straight and of course we keep our payments on time. Jan. or Feb. of 2015, my wife had made the payment on time, then the following week decided to pay the loan off. Tower Loan then charges her an extra hundred dollars in interest. I called and spoke to a representative, at first she says it was for the insurance so I then tell her that we had not gotten the insurance, she then puts me on hold for about two minutes, gets back on the phone and claims it's the way the interest rate day falls. I then ask her in one week's time the interest rate was one hundred dollars, so then I tell her that I will contact my lawyer about the situation, she puts me on hold, then comes back and ask for my lawyer's name. I tell her she will know his name when he gives her a call. If these actions were legal, why would she be worried about who my lawyer is!!!

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed March 11, 2015

    I was sent a check through the mail from Tower Loan in the amount of 1,200.00. At the time, I was very short on money, and having a son that was getting married. We were responsible for some of the wedding costs, which we did not have at the time. My husband was laid off from work, so thinking this was a God Send, I cashed the check. The payments were around 145.00 a month. Let me tell you, if you are late on ONE payment, these people will phone harass your work, your contacts you put down for references.

    I did get behind, so ** from Perryville, Mo. said I could come in and rewrite the note in order to lower my payments, and get caught back up. That's what I did. She hurriedly pushed me through the paperwork, proudly handed me a check for 120 some dollars. Said I didn't have to make a payment for 2 months. I thought, “thank goodness I got that payment lowered.” A couple days later, I looked over the paperwork… O.M.G they were charging me 59% interest rate!!! I quit making payments on it.

    The harassing phone calls were outrageous, calling my work SEVERAL TIMES A DAY! My boss would tell them to quit calling the my work place. He DEMANDED they quit calling. They took no heed to this and continued to call. They would call my phone over and over and over. All my contacts I had down, they would call them over and over. ** showed up at my house one day. My son answered the door, said I wasn't at home. She handed him a piece of paper. The paper stated I what I owed and I needed to contact their office. I ignored it, threw it away. Said they weren't raping me like this.

    So now, over a year later, I have been served by papers from a police officer. I now have to appear in court on March 24th at 10:30am. I called ** at Tower Loan in Perryville, Mo. I asked her if we could settle this out of court. I had 1,200.00 and I would come in that day to pay it and be done with it. She said she had to talk to her supervisor and would get back with me. I have made 10 payments of 145.00 on this loan. So I thought that was a fair offer. She called me back the next day, said her supervisor said I could come in and pay 1,200.00 and we can set up payment plan to pay the rest of the remaining balance.

    So a 1,300.00 loan so far is now at 2,600.00. I said, “no, I want to settle for an amount, upped it to 1,500.00.” She said, “no,” her supervisor will NOT accept the offer. I have placed a call to my lawyer, just waiting for him to call me back. I am at loss and don't know what to do. I just want this OFF of my credit report! If anything, I will claim bankruptcy, in order not to pay their shark **. DO NOT AND I REPEAT DO NOT EVER EVER TAKE OUT A LOAN FROM TOWER LOAN. They are dirty, and scandalous.

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    StaffLoan Process

    Reviewed March 5, 2015

    Horrible company, do not do business with them. First off they will trap you on a loan by adding all sorts of "extras" on to it without your permission or telling you about it. After finding out about it and trying to have it removed, the employee will pretend he doesn't know how to do it. You will be told to come back another day, and have to go through hell trying to change it. Everything will seem fine after that, until your loan is almost paid off. Then interesting things start to happen. First, they will try to talk you into another loan. If you don't, then get ready for sent payments to mysteriously go missing, repeatedly. I could write a book about this company, but I have better things to do with my time. My advice, from a real person whose has real loans (multiple) through this company, is to stay far away. There are many other loan agencies to choose from, all you have to do is read the reviews.

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    Reviewed Feb. 22, 2015

    I have been trying to get my lien satisfaction letter since 2009. No one in the office can find my payment information. I need this letter for the DMV to get Tower Loan off of my title.

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    Customer ServicePunctuality & SpeedLoan Process

    Reviewed Feb. 21, 2015

    I have had two loans with Tower Loan over the past two years and always pay on time. For the last few months, they have begun calling me several times a day to try to get me to borrow more. When I don't answer, they always leave a message stating that it is urgent that I contact them, leaving me to believe that there is a problem with my account. One day they called 3 times in 2 minutes! I will be paying this off ASAP and will never do business with them again because of this harassment.

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    Customer ServiceStaff

    Reviewed Feb. 20, 2015

    I have a loan with Tower Loan. With me working part time, I pay them weekly as much as I can. They agreed to that. Despite that, they still call me asking if I can pay more, that if I don't, they'll report me to the credit bureau. I filed a complaint. Today, the management of that branch called me, chewing me out about filing the complaint. He made me cry saying they were on him now cause I filed a complaint. He upset me.

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    Customer ServiceStaff

    Reviewed Feb. 3, 2015

    Erika at the Corinth office called my co signers boss' cell phone that was only given five years ago to verify his work and has never been called in all these years and almost lost him his job and she thinks that's good business!!! I always pay on a certain date and had already talked to another office worker telling I'd be there that day so there was no need for the call to begin with!!! The rudeness she displayed and the treatment she gave when I asked why that was done was one of the rudest behaviors and the most disrespectful thing I've seen in 53 years of life!! You can bet your bottom dollar that this will be the last of my business with this company!

    I will have to give credit where credit is due, Nita and Cathy have been excellent but Erika, you need some manners and a better work ethic. You also need to learn how it feels to be human and be going through dire straights that are out of anyone's control!! You just lost about 7 customers once our loans are paid as we won't be treated this way by Erika or anyone else!!! We may be poor and fall for your crap out of despair but we sure know how to walk away when we're treated crappy!! Go rip off and be rude to others!!! I hope the powers that be see fit to help us poor folk out and do something about your ways you do business!!!

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    StaffLoan Process

    Reviewed Feb. 1, 2015

    I supposedly have a loan with Tower Loan. I have been paying it but I didn't take it out. My name is Angela **. On the loan papers it says Angela **. I have tried to reason with them they just keep saying they are going to take me to court and have my wages garnished so I keep paying it. I can't even afford it. But they won't reason with me. Someone please help get these people off.

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    Customer ServiceStaff

    Reviewed Dec. 30, 2014

    Couldn't even give these people 1 star in rating them. The manager at the store in New Iberia, LA is absolutely the most unprofessional person that I have ever dealt with. She hollered at me from across the office, with other customers in there. Foul, foul, foul person. I refuse to ever step foot in that place again. I either drop my payment off after hours or make them over the phone.

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    Loan ProcessRates

    Reviewed Dec. 26, 2014

    I recently contracted for a loan with Tower Loan. Due to some temporary financial setbacks, I had to recontract for an extension of the loan. The original report to the credit agencies was for $1440. Upon recontracting, the balance upon payoff increased to $2338. I paid off the balance of $1441 early. Tower Loan reported the loan amount to the credit bureaus as $2338 immediately after I paid off the loan without indicating that I had paid the balance plus accrued interest.

    Now my credit report shows an unpaid balance of $2338 significantly impacting my credit rating. I suspect that this action was initiated after I submitted a complaint regarding the disreputable practices of the office in Missouri in which I contracted for the loan. I wish to submit a complaint as a consumer that was harassed, and negatively impacted by Tower Loan practices. They repeatedly had me come to the office while misrepresenting the terms of the loan, were unprofessional, and attempted to defraud me.

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    Customer ServicePunctuality & SpeedLoan Process

    Reviewed Dec. 24, 2014

    I was contacted by Tower Loans in Joplin at 8:52 am Christmas Eve telling me I qualified for a $200 loan. I told the man I was on my way. At 8:58 am I get a call back telling me they are closing and can't do it until Friday. I told the guy on the phone I would be there very soon but he said they were closing. Why call and offer a loan especially on Christmas Eve then take it back five minutes later just because they want to go home? Very poor customer service. I will never use Tower Loans again.

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    Customer ServiceStaffTransparency

    Reviewed Dec. 17, 2014

    I went into the Pearl, MS branch to see about a small loan. When I started the process, the man asked if I had an account already. I said I did in Byram, where I lived. He said ok and preceded with the application. We finished the application and I had to sit and wait for about 15 minutes. Finally, he came back and told me he could not do the loan at that location because I lived in Byram. I told him I did not understand why that mattered. What they failed to let me explain was that I worked right down the road and my mom, who lived 15 minutes from that location as opposed to almost 40 minutes from my location, was going to be paying the loan. I asked him if he could at least tell me if I would qualify for the loan since I had been sitting there for almost an hour at that point. He left and came back, telling me no.

    I asked him if I could talk to a manager because I just was not understanding why location mattered. She (Kayte) came over with an attitude right away. I asked her what the deal was because I would rather deal with this branch. She told me she didn't understand why she had to be called over nor why I couldn't understand something so simple as she wasn't going to approve it. I asked her again, COULD she approve it? She responded by telling me she could if she wanted to but she did not want to.

    Completely unprofessional. Her excuse was it was taking away business from another branch. I responded by telling her I did not want to do business with that branch, which is my choice. So I asked her if she could tell me if I was even approved. She would not. They had already pulled my credit and had all my information but refused to tell me if I could even be approved or not before I went to another location. I then asked for the supervisor's number, which she refused to give me because his company cell phone "doubles" as his personal number. I then called the Byram branch and was told I would have to redo an application and credit report if I came in. Negative. Kayte in Pearl lost business for TWO branches because of her unprofessionalism. After reading all the complaints on this website I'm glad they were so much trouble and I wasn't pulled into that mess.

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    Customer Service

    Reviewed Nov. 22, 2014

    I paid my monthly fee every month on the 13th of every month. Then they send me a letter telling me they have an urgent account matter to discuss with me. I didn't get the letter till today and it's Saturday and the letter says to call immediately. Well they are closed today. They better not tell me I didn't pay when I did. But I am going to call them Monday to figure it out. That just irritates me if that's what they are doing. I have never missed a payment and won't. They better think this over. I keep all my receipts.

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    Reviewed Nov. 20, 2014

    Tower loans is the worst company I have ever dealt with. They cheat the elderly.

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    Customer ServiceStaff

    Reviewed Nov. 17, 2014

    I'm a customer wondering why do I get letters offering me extra cash? But when I call I'm told I have to make at least three more payments. This has happened twice. When I need extra cash I can't get it, so why send out letters when you know we can't get the cash? I even got a letter from my local branch but when I called the lady replies that she don't know why they sent them out (The Headquarters) but the letter was sent from their office as well as from Flowood, MS. I have three letters, two from Flowood & one from Hollandale, MS & can't get nothing within three months when I need it now.

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    Customer ServiceStaff

    Reviewed Nov. 10, 2014

    We are an employer of person dealing with Tower Loan in Houma Louisiana. The office is private # as we do not deal with the public. This company has started to harass the office in getting in touch with said employee. They demand his personal phone # which they already have, I would not give it to them anyway without permission from the employee. Today they resorted to speed dialing. They leave messages for the employee on our answering machine for the employee. I explained we are a trucking company and said employee does not come into office, all contact is in the field, they still leave messages about the employee owing them money. People do not borrow money from these people. They could possibly cost you your job.

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    Customer ServiceLoan ProcessRates

    Reviewed Nov. 7, 2014

    I have taken out many loans with Tower Loan. They called me to tell me I qualified for a loan for $1000 and I went in and did the paperwork and it was only $400. I accepted it and got home and looked at my paperwork and my payments were the same for two more years. I now owe them triple the amount I did when I took out the loan. They are very dishonest and their interest rates are too high. I think I would like to start a class action lawsuit against them.

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    Reviewed Nov. 6, 2014

    Do not ever take out a loan through this company. They tell you one thing and then when it's time to pay off your loan, the amount is double what they quoted in the office. Stay away from this company.

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Oct. 23, 2014

    I have a loan in Oakdale, LA. The people that work there, including the manager are very rude and unprofessional. I was cursed by the manager there because my payment was late. I was told that I needed to get my ** together and pay my bill. Plus the late fees are outrageous and interest rates are crazy. I borrowed $2500 and paid back $6000. I can't seem to pay it off, it's like they keep adding more payments to my account. Do not get a loan from here.

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    StaffLoan Process

    Reviewed Oct. 3, 2014

    I got behind on my loan. I told the loan officer that I was coming in to pay. He called me on my job all day. Then, this afternoon he came to my job and asked when I was coming in with my payment. I told my supervisor. The loan officer then asked to speak to someone in our human resource office about me. I'm taking these people every penny I owe them because I refuse to put up with this harassment. I've been trying to find a number for their corporate office but I haven't had much luck.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 25, 2014

    I have a loan with tower loan. I pay my bill each month, never been late, I norate is out of this world. I was at home they call and said Mr. ** you can get 500.00 dollar today and your note remain the same. I call my daughter to carry me down there and get there. They tell me 300.00 dollar and your note go up 20.00 dollar. They need to stop calling people and telling them lying because that make your company look bad and I refuse the loan. Call head office to speak to someone, they say cannot give their number out. I email them and they give you a call so I said "you got my number so what the different." When I get this one paid off they can kiss my **. They no one you want to do business with. They suck.

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    Staff

    Reviewed Sept. 16, 2014

    I went to a furniture company in Tuscaloosa, Furniture Corner. I've always dealt with the owners of Furniture Corner never had any problems. The truth is that these people purchased the merchandise from Furniture Corner and were still pretending to be working for the owners, Turns out Tower Loans owned all the merchandise even though they gave me a receipt that says Furniture Corner. I was supposed to have Zero percent financing for two years. I owe them more money now that I didn't when I purchased the furniture and I have made three payments. What a bunch of cons and thieves!!! I'll never trust these people again.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 15, 2014

    In July I called Tower to get a pay-off quote. I brought the amount quoted the next day to pay off my loan. I brought the payment inside to payoff my loan, this was in June 2014. Now today Sept. 15th, 2014 they are telling me that I did not pay off the whole balance, I still owed $61.00. The receptionist did not tell me that this was the incorrect amount. This $61.00 has gone up to $645.00 in less than 3 months. When I was late on the bill they was calling me everyday all day, and even my personal contacts. Now that they can get more money they suddenly don't call or send you a delinquent notice. But they did send a flyer for me to borrow more money.

    I don't like the way this company does business with their customers. This was short of a scam, and please, please be careful when borrowing money from this company. Also take note that their interest rate in Louisiana is 35.5%. Please read the fine print. This is taking advantage of poor people who might be in a bind, and this is their only other alternative, but you should use this company as a last resort, if never.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 15, 2014

    They are rude and unwilling to work with you. I was told my "excuse" wasn't good enough to get a late fee removed. Do you want me to lie? What a bunch of jerks. I hate this company and would never use them again for anything.

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    Customer ServicePunctuality & Speed

    Reviewed Sept. 10, 2014

    This complaint is for the Houston branch of Tower Loans. I am married and a father of five. My wife recently had kidney stone surgery and we had to replace the floor in our bathroom due to a leak, so we ended up getting a little behind because of the cost of replacing the floor and the surgery. They called me three different times at work. Then when I finally answered the phone I was told that if I didn't have my payment in by the 15th of the month that they would file legal action against me. Today is the night we wouldn't be 30 days past due until the 15th. I'm pretty sure you have to be at least 90 days past due you before any legal action can be taken. I don't understand why they have to be so rude and continue to call me at work after I repeatedly asked you not to.

    I wonder sometimes if they ever have any problems in their personal life. I agree to pay a hundred today but instead of saying OK and let me come in when I get paid again she told me that she was going to take legal action against me on 30 days. I said I really don't think that she wants to do that because I pay 120 today and no judge in their right mind would grant him anything after 30 days being late. What I should have done was tell her to go bum Please herself. Then I looked online for the number to their home office and could not find it anywhere. If anyone out there has it, could you please send it to me.

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    Customer Service

    Reviewed Sept. 2, 2014

    They keep calling me. I know I am behind one payment. But they keep calling me at my job and it's going to get me fired. I have told them not to call me at my job. But they are not listening to me. Or apparently reading their notes in the computers. What can I do? I am trying to catch on the payment, but I live on a fixed income. Please help.

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    Customer ServiceStaff

    Reviewed Aug. 26, 2014

    I stopped at an ATM and withdrew $200.00 and then stopped in Tower Loan to pay on my two loans. They totaled $160.00 so I counted eight $20 bills on the counter. I picked them up and counted them a second time and finally I got someone to take the money. She printed my first receipt then picked up the money, counted it then put it in the drawer and took out $36.00. Then she told me I didn't give her enough money to pay my second note. I explained to her that I had given her the right amount and showed her my ATM receipt and the $40 that I had remaining.

    She insisted that I hadn't given her but $140.00 and she would have to wait till the end of the day to tally her cash drawer. I tried to explain to her that I was on my way out of town and needed this matter straightened out now. I was told no and when I refused to leave, I was told the police would be called on me. I wound up paying that note and two more by money order through the mail because I was out of town. When I returned, the employees were different as they are every month and nobody knew about anything. So, I paid that month's note and my balance was incorrect and they told me that I hadn't paid a note in March. I explained to them I had mailed it in by money order and they told me they would figure out what went wrong.

    For three months I kept asking when they were going to correct my balance and every month I had to bring back all my receipts and sit down with someone different who knew nothing of my predicament. Finally I was told that they weren't responsible for the mistake and it was my problem to fix. I had to spend $15.00 plus postage and envelope plus my time online making copies of Instagram's form that I had to fill out plus making a copy of the money order receipt that I had to staple to their form. I waited three weeks for a copy of the money order which was deposited in Tower Loan's account. I'm going to their office tomorrow and stick it in their, well you get the picture!

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    Customer ServiceStaff

    Reviewed Aug. 9, 2014

    This is to file a complaint against your Gulfport branch manager **. I have never been treated more unprofessionally and irresponsibly by a supposed "MANAGER" during my Job application. ** had told me that I did extremely well in the test and that I will do extremely well as a Manager Trainee due to the results of the test. He had me come back the next day to read company policies and sign all the paperwork for my employment. While I was there reading company policies he had asked if I had my own car, I said “YES.” Then I continued reading and filling up forms and signing them. Once done, I had told him that I had polio and my retired father will be my driver. And then he smirked insultingly. I brushed this off as he had said he did not find any problems with it and that it was fine. He said all he needs to do was contact my references and then he will call me so I can start immediately.

    2 days after, I get a rejection letter, an automatic no-reply email from Tower Loan HR stating that I did not qualify for the job. Your company claims to be an equal opportunity employer yet I was discriminated due to having POLIO and rejected AFTER ** the Branch Manager had me read all the Data Security policies, Code of Ethics, Health Insurance Information etc and had me sign all pertinent papers regarding my employment. I may have disabilities but they have never hindered me to be good at what I do. I am an intelligent person, I am an excellent employee and I do not deserve to be discriminated and disrespected like that.

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    Customer ServiceStaffRates

    Reviewed Aug. 4, 2014

    I will never go to this company again. I have always paid my loans off in advance, and still you have to pay all this interest and your loan doubles. I only got a $1,000 and I ended up paying back almost $1,500, and I ask them who gave them the authority to put something on my loan that I didn't want - All these insurances, car club, etc. I am like, "What? I already have roadside assistance", and why do I need their roadside assistance. And, the manager was so rude. Where do they get these managers from? But the way they do business, they won't be around much longer. One thing, you don't do people wrong.

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    Customer ServiceStaff

    Reviewed July 24, 2014

    I wouldn't recommend this company to my worst enemy!!! They are con-artist, and they are so rude!!! I got a loan from them last year in the amount of $200.00!! I have ended up paying them around $800.00!!! I decided that I wasn't going to pay them anything else, so I stopped making payments. Here it is, a year later and they went so far as to having an arbitrator contact me for another $200.00!!! These people are crazy!!

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    Customer ServiceStaff

    Reviewed July 23, 2014

    Because of the cost of suing Tower Loan, I had to settle with them. We documented over 20 errors in their bookkeeping and suffered the harassment and phone calls, managers calling you a liar when you told them you had proof etc. I talked to a lawyer and it would cost over $2000 to sue them over a $700 suit they filed. As much as we hated to be cheated by second rate attorneys they use, we had no choice. Their attorneys are much lower than ambulance chasers. Not good enough to get clients on their own. They depend on percentages they collect by shafting Tower Loan customers.

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    Customer ServiceStaffLoan Process

    Reviewed July 21, 2014

    I got a loan from Tower Loan - worst mistake ever! The loan I got was for 1200 dollars and I have now paid them double. They harass you every day all day even while at work. They're very rude and unprofessional. I have tried looking into getting a lawyer to find out if the way they do business is legal.

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    Punctuality & SpeedRates

    Reviewed July 20, 2014

    I have been a very loyal client of Tower Loan, always paid my debts off early. The last night I needed to borrow 350.00, but the manager said I had to borrow at least 600.00 and no less. When I got to the office he rushed me signing the papers. After I got home and read over them, I see where he charges me about 44% interest, which on my other 3 or 4 loans it was never over 33%. I will never borrow from Tower Loan again because they are like using loan sharks. I am checking on the laws about the interest they charged me.

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    Customer ServiceLoan Process

    Reviewed July 11, 2014

    Tower Loans is the worst loan company I have ever dealt with. They add insurances to your loan that you are not aware of. You can borrow $800 and you're going to pay them back triple what you borrowed. I'm a federal employee as we all know we were furloughed and I called tower to use the insurance they had put on my account without my knowledge to pay my monthly payment until the government worked out their issues. But they said I couldn't and they couldn't give me no information about the insurance? They'll harass you one day about a payment and call you the next day and ask you if you need to borrow more money???? Let's just say I will NEVER use this company again and I have told everyone in my circle not to ever use them. Horrible horrible company!

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    Customer ServiceStaffLoan ProcessRates

    Reviewed July 8, 2014

    I received a card in the mail from my local Tower Loan in Slidell, LA, offering a small personal loan. Having very little credit history here (I am an English permanent resident), I decided to go along and check it out. The staff were so friendly and the process was so easy (no credit check, no proof of income required, no long forms to fill out etc) - I went ahead with a loan of a few hundred dollars. I had explained to them that I had no formal job or income because I basically operated my wife’s home internet business for her. They had no problem with that. They also told me that they report to the credit bureaus so that a loan with them would help me build a credit history. I was a little concerned at the time when, during the process they didn't enter any information onto a computer, the manager actually instructed the guy that was dealing with my loan to hand-write the details on the inside of a manilla folder - while I thought this strange, I didn't really know how things are done here so just figured it was normal and okay.

    Anyway, the loan was completed and I got my check instantly, no problems. Every month after that I made my payments and each time I visited the office to make a payment, the staff would always ask me without fail if I wanted to borrow more money, which I politely declined. When the loan was almost paid off, I decided to take them up on their constant offer, thinking that it could only help to continue to build my credit history.

    This time however, things were a little different. The details were entered into their computer system and they asked me for a list of physical items like computer, tv etc. I asked the guy why and he said "Oh we just have to put something in here, you can just make it up, it doesn't really matter". So I did, I just made up a list of a few things and laughed along with the guy as we bantered about the supposed value of the items.

    When it came to the signing of the paperwork, I explained that I didn't have my glasses with me, which I need for reading and he said "Oh okay well it's exactly the same as the last loan except that the payments are a little lower". Unfortunately the alarm bells hadn't rung, I signed and he quickly folded the paperwork into an envelope and told me what the first repayment date was. I got my check for around 800 dollars and that was it. I made the first few payment and again the same thing, each time I went into the office they kept offering me more money, which I declined.

    A couple of months after taking out the new loan, for some reason I took out the paperwork they had stuffed in the envelope and I noticed something quite alarming - they had added about 5 different insurance policies to the loan! None of the insurance policies were mentioned when I took the loan out, none of the policies were anything i wanted or needed and they all seemed completely self-serving to the loan company itself. They had also 'paid the policies upfront' so the entire amount had been added to my supposed loan - making a loan of about $800 somewhere closer to $3000.00!! When I looked through the paperwork, there were no actual policy documents related to these insurances and I hadn't received anything in the mail.

    This prompted me to start searching the internet (which I certainly should have done before doing business with this extremely dodgy company) and I found hundreds of bad reviews and complaints against them. After doing some further research I learned that there is a very small window in which you can cancel the insurance policies that they had unscrupulously added to my loan and that time had passed so I was stuck with the useless policies. Having been blatantly lied to and hoodwinked by the staff member at the Pontchartrain Drive branch and after reading so many complaints against tower loan in general, I did not trust to have dealings with them in person or over the phone. I decided to stop making payments and wait for a letter from them so that I had communications in writing.

    In the months that followed, I lost my cell phone but got reports from the several people on the contact list (tower loan asked for several phone numbers for people I know which they said they would use only to try and contact me if they couldn't reach me) - they constantly harassed my contacts list, divulging information to them about the fact that I was behind on my loan and that they would be filing suit etc - many details which I am sure violates data protection? To my surprise, not one single letter in months arrived in my mailbox from tower loan - most likely because they don't actually want any communications in writing to exist.

    Instead, several months later, a woman knocked at my door saying her name was Erica and claiming to be a manager at the Pontchartrain branch. She demanded approximately $400 and when I said I don't have that on me right now, she said "Well I am closing your account at 12.00 (1 hour later) and you can either come to the office and pay by 12.00 or I'll see you in court", she also said "You either pay the $400 or I will take the items on your list of assets" - I said "Neither one of those things will be happening today but I am happy to discuss the situation and work out a resolution with you, I am just not happy with the insurances you added on to the loan without my knowledge and why have you not sent me a letter about any of this, I have never dealt with any company that doesn't communicate by mail," - she replied "I don't have to send you a letter" and was clearly not interested in discussing it any further as she got in her car and drove off.

    About a month later, after no further communication other than the continued harassment of the people on my phone contact list - I was served documents at my home by the local marshal. Now this is the part that angers me the most out of everything, not only have they filed suit against me, but they have also filed suit against my wife! My wife has absolutely nothing to do with this personal loan whatsoever!!

    Like I said earlier, I do not have an income myself and my wife and I cannot afford an attorney to help us deal with this issue. I have no problem with paying back the actual amount of the money I borrowed plus interest etc, BUT, I have a huge issue with paying for the bogus insurances that they lied about and added on which massively inflated the overall 'loan' amount. Insurances which I'm sure with the correct amount of digging would uncover that the actual insurance companies in question are most likely owned by tower loan themselves.

    Despite the fact that they are suing us they have continued to harass the people in my phone contact list and the one and only letter they have sent me in all these months was just after my birthday offering to lend me more money!!! This is the most unprofessional, unscrupulous rude and harassing company I have ever dealt with. It is admittedly the worst mistake I ever made having any dealings with them at all. I do not trust them one single bit and so I am loathe to have any contact with them directly now.

    The court case is due on August 18th. I feel that it is a ridiculous waste of a court’s time to deal with this. I would be happy to pay them the actual amount owed minus the bogus insurances - should I just contact the law offices that represent them in the case directly to try and resolve this before it gets to court?

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    Customer Service

    Reviewed July 7, 2014

    I have had similar experiences as every else regarding harassing phone calls, etc. They took it a step further and began trespassing on our property. I have filed a suit against them. I am looking for some testimony from others that have been abused, to show a pattern of behavior, to finish building my case. Anyone who would volunteer their testimony would be greatly appreciated. There are strength in numbers.

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    Customer ServiceStaffLoan ProcessTransparency

    Reviewed July 3, 2014

    A few months ago, I received a promotional check in the mail from them for 1206.20. I had received several checks like this from them in the past but I never cashed them. Unfortunately, this particular time, I was in a bind financially. I had lost my job very unexpectedly and unemployment is just a fraction of what my actual income had been. I had a decision to make between food, utilities, or my car. Receiving that check in the mail was a God send. I had been promised a position with my old company so I finally decided that it was ok to cash the check. Unfortunately, the job didn't pan out but the check was cashed. I have patiently explained my situation and proposed temporary solutions until I get back on my feet, such as paying below the minimum due. They were not receptive of that at all.

    I have recently decided that I have to file bankruptcy because losing my job unexpectedly and with my other debts mounting and my car being repossessed-- I am out of options. Tower Loan clearly doesn't approve of this decision. They have been ruthless. They have called every single day, multiple times a day, from various numbers. They argue, ridicule me, and ask humiliating and accusatory questions. I hung up on one of them for being rude after I confirmed I am filing bankruptcy. The very next day, they called me 5 times in 3 minutes. Knowing my situation and how they spoke to me that made me have to hang up on them, I am totally baffled about what the goal (besides obvious harassment) of the calls when I had just spoken to them the day before and answered their questions. Money may be tight and if you receive a promotional check in the mail from them, it may be very tempting to cash it. However, I would certainly recommend going elsewhere. They are not kind or professional people.

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    Customer ServiceStaffLoan Process

    Reviewed July 2, 2014

    Tower Loan is one of the worst loan companies and I would NOT recommend them to anyone. I would strongly advise anyone who was going to use them to reconsider. For a company that is in the business of collections, they sure make it difficult to make a payment. Since I had a loan with them their online payment feature does not work (which I told them numerous times and their response is we get that a lot) and even if it did, they charge a fee to pay online, they charge a fee if you pay by phone. So the only way to make a payment without getting charged is to go to the office, which if you don't have checks means you have to go during business hours.

    If you pay by phone you have to pay the payment amount with one card, they won't let you use 2 different debit card or a debit card and check to make a payment. They will not give you your payout over the phone or even mail it to you. You have to go to the storefront to get it. So making a payment is an obstacle in itself. And if you think you are going to call the main office and complain, forget about it. I called and they told me they couldn't help me and after questioning them more, they took my number and said a supervisor would call me and to no surprise of course, no one called.

    I have worked for loan companies and had loans at different companies. Other companies will work with you, not charge for payments, let you pay using 2 debit cards or a mix of debit card/check/cash. And at least with other companies you can speak to someone higher up and get help. At Tower Loan the office manager tells you there is nothing they can do because it's company policy. The main office tells you there is nothing they can do because they have no authority with the branch offices and the supervisors don't call you back. Use a different loan company if it is an option.

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    Customer ServiceStaffRates

    Reviewed June 27, 2014

    Researched other loan places and Tower Loan's interest rate are very, very high and they will call you at least 20 times to get your payment in. Then they will call your family members and harass them.

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    t increased rating by 2 stars.
    Customer ServiceStaff
    After a positive interaction with Tower Loan, t increased their star rating on June 10, 2014.

    Updated review: June 10, 2014

    After pressing the issue my money was refunded the next day. Supervisor was concerned and did not want bad ratings.

    Original Review: May 24, 2014

    Recently, I had gotten into a financial bind due to my vehicle. So I accepted an offer from Tower Loan because I had no issue with them thus far on my furniture loan from FFO. Further I borrowed 500 dollars only because it is the minimum requirement. Note I never got any paperwork for which I had signed. I cashed the check and went back to the office in less than 30 minutes and made a 300-dollar payment. Upon receiving my payment print out, it stated the payoff would be 860 dollars. I asked the manager is this accurate and if so I would like to just cancel the whole transaction and give the the remaining 200 dollars since I already paid 300. He said yes.

    So I asked him to provide me with documentation of the interest rate. He replied he threw it away. I told him how unprofessional and he began digging in the trash. He handed me waddled papers and made copies. Also he yelled at me stating he did care what I had to say and I was gonna pay it. So I called another store and told him that the 500 was all I had to pay. Then he told me I had to pay 82 dollars in addition to the 200 dollars remaining since I already paid the 300. Again I told him that can't be accurate since it hadn't even been an hour. He yelled at me, called me stupid and said, "I'll pay or else." So I paid $282.22 in a check and left. I'm contacting lawyer! Please stay away. Save yourself money, time, humiliation from the horrible customer service. Tower Loan Columbia, MO is fraudulent!

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    Reviewed May 14, 2014

    One day I gotta letter in mail with check from TOWER LOAN for $1,206.20. I was FLAT broke so I IMMEDIATELY called TOWER LOAN to CONFIRM & YES NEED they said I would owe $1,420 which I pay back $142 a month for 10 MOS... LONG story SHORT, it put me on my feet BIG TIME until I got HIRED@ my new JOB!!!

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    Loan Process

    Reviewed May 5, 2014

    Tower Loan is a rip off. I borrowed $1,500 four years ago in which my payment was close to $200 a month. 2 years later, I was still making payments. You do the math. That's $4,800. I went in the hospital for 22 days and they worried me the whole time because I had a payment due during that time, so when I got home, I had to redo my loan so I could be caught back up. I believe I got a check from them for around $120 and skipped month from making payment so this caught me back up. Unfortunately my payment went from close to $200 to I think $316 a month and again 2 years later I am still paying them except my payment went up $100 and I'm still paying them to this day. So far the last 2 years, I have paid them $7,584 and they still say I owe around $4,000. That's $12,384 for borrowing $1,600. So far, they will wind up getting over $16,000. RIDICULOUS....

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    Customer ServiceStaffRates

    Reviewed April 6, 2014

    This company should be shut down!!! They shouldn't be allowed to be in business. My ex-husband and I have been with these horrific people for several years. We made the AWFUL mistake of cashing a promotion check that they were sending out to people in the community. They sent it to us for the amount of $1000.00. Being that I was in between jobs and were desperate for money, we cashed it. Seriously, the worst mistake ever in my entire life. They have been so unprofessional and they harass you nonstop. They even call your family or people that you put down for a reference. They are vicious and just plain nasty. They don't care about you. Not friendly whatsoever.

    So, we finally pay the $1000.00 off. It was the best day ever!!! However, a year went by and we had a big emergency. Well, first time shame on them, second time shame on you. We took out another loan. This time it was a title loan for my car. Yes, I made the biggest mistake. I gave them my title to my vehicle, and they gave me not even $1200.00. Well, you would think that within 6 months to a year you would be able to pay it off. NOPE!!!!! Because they charge you literally an outrageous amount of interest. Somewhere around 36%. YES, I SAID 36%. Or it was in the ballpark of that.

    So, here I am. Years later and they have threatened me every day almost, and the sad part is, I have paid them every month. It may not be exactly when they want it, but it's paid. Yes, I have stated a lot in this review of this business. Whoever reads this and is thinking of going to them for business, PLEASE, PLEASE, PLEASE RECONSIDER!!! DON'T DO IT!!! THEY ARE LOAN SHARKS!! Seriously, the managers are disrespectful and not helpful. You end up paying triple what you borrowed in the first place. Don't make the mistake I did and go to these people. All you will have in the end, is regret. Thanks for allowing me to tell my story. I hope I can change someone's mind before it's too late.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed April 1, 2014

    Please do not ever, EVER, borrow money from this company! You will regret it if you do. They call and harass you at work or at home. It does not matter to them. They threaten taking you to Court and filing garnishments with your employer all the time. There is no relief from them. You would think as much harassment that they dish out, that they would make millions to retrieve late payments from their customers, but not with their salary. Not sure how they can live with themselves...sleep at night. Guess it just takes an ugly person on the inside to do what they consider is employment.

    The employees, including the managers are very unprofessional and should not be allowed to harass the customers the way they do. I do not recommend ANYONE to borrow money from this company, not even in emergencies! I took out a loan for $500, and made payments on time until my husband lost his job and was out of work for 1 year. I could not keep the payments current. For 3 years now, I have been battling to pay off this loan, and each and every month for the past 2 years, it has been harassment every other day.

    I despise this company and all the unprofessional workers that are working there. They are still threatening to take me back to court and I know, it will happen... Just hope I can win this one. There should be a way that the Courts could stop these companies....and if there is a lawsuit to file against them, you can bet, I will be filing a complaint...because this is wrong!!!

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    Customer Service

    Reviewed March 25, 2014

    Dislike the fact they won't send out a statement showing your current balance, payments or any fees they have applied. Even though they say you can make a payment online - you can't. I feel all of this is designed to prohibit you from knowing exactly what you owe them or how your money is being used. The only way to obtain info on your loan is to call them.

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    StaffLoan Process

    Reviewed March 5, 2014

    I have never done business with a company that will not give you a pay off on a loan that you have with them. Tower Loan told my husband that his pay off on his loan was $1600.00 and change, on a loan he made for $1500.00 & has made 4 payments on. He was caught up in the check scam they mailed him. I also have a loan there, & when my husband went in & made my payment, Tower Loan gave him my financial statement for the loan I had with them. Isn't it against the law for Tower Loan to give out my personal information on the loan I have with them? They never even asked my husband for an ID. He could have been anyone. Tower Loan is the biggest rip off I've seen in my whole life. When you get a loan with them they tell you anything you want to hear just to get you to sign on the dotted line.

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    Customer ServiceStaffLoan Process

    Reviewed Feb. 27, 2014

    I purchased a mattress from FFO and was financed by tower Loan. I paid my payments on time and my car needed a lot of work done on it so Tower Loan financed the work. I MADE MY PAYMENTS WHICH WERE $88.00 A MONTH And the mattress which was 25.00. I am 65 years old and disabled. The office in West Plains got a new manager and he automatically raised my payments to $88 to $125.00 because I missed two because of illness. I continued to send two money orders, one marked mattress payment the other loan payment. The new manager said they were all applied to loan payment and that the new loan payment was going to be $200.00. I have been paying on this for two years and still owe 885.00 on an $1100.00 loan that doesn't compute. Plus I never got receipts because I mailed the payments in since we are in different states. I have no idea where the money went. The office personnel called me so many times a day to the point of harassment along with calling my daughter in Texas and my son in North Dakota. They are rude and dismissive. If someone in the corporate office would write me maybe we can get to an agreement. Signed a 65 year old angry woman.

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    Reviewed Nov. 23, 2013

    My husband received a letter in the mail from them. He was pre-qualified for a loan in the amount of $1,206.20. So my husband called the number on the letter to see if we could get that. My husband was told, "oh I have to get a hold to my manager cuz we can't find that letter in our system." Needless to say it's been 3 days & we still haven't heard anything from these liars. Poor way to run a business.

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    Customer ServicePunctuality & SpeedLoan Process

    Reviewed Sept. 23, 2013

    My wife and I went to Tower Loan, for a loan. They told us we were approved for a loan, but once there, they said they could not do anything without my title. So the next few days, my title came in the mail and we returned to receive our loan. We should have said no when they wanted to charge us a fee just to make the loan, $500.00, to be precise. We paid our loan off within 2 months of making it. We were then told my title would be in by 10 working days. It is now a month and a half later and they don't even know where my my title is, and they treat me as though I should not be aggravated. Never again will they get our business, very poor customer service, and no one should charge a fee for a loan. I am in the process of suing Tower Loan just to get my title back!!!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 17, 2013

    Okay, I recently received a check in the mail from Tower Loan. The letter said there was no need to call, sign, or visit the office, simply cash the check. Even though my husband was angry they were sending live checks on our name through the mail, we wanted to take a family vacation so we cashed it. A week later, we received a letter stating our first payment due date (30 day later) due on August 28th.

    On August 15th, our home line (which we don't even have a phone for since we have 5 cell phones at our house we got home # just to get discount on cable bill :)), when we have an incoming call, it runs across our TV screen. I was at work and my son called me to tell me Tower Loan had called. Twenty minutes later, my husband called me and said they called his cell phone. He told them I was at work and work very long hours. He asked if he could help them. After they rudely told him no and demanded he told them how to get ahold of me, he hung up and called me. Shortly after that, my work phone rang, caller id said Tower Loan in Pekin, Illinois. My employee answered. They asked for me (I was with a client). They were put on hold but hang up before I could answer it.

    Phone rings again, it's my son freaking out, said there was a car parked in front of our house honking their horn for the last 20 minutes or longer. Neighbors are all starting to come out. He goes out, asks lady (Ashley) if she was looking for his parents. She proceeds to say yes and gives him business card. How embarrassing! My husband called, said they called him again, and my line beeps. It's my mom...THEY CALLED HER.

    Mind you, my 1st payment still isn't even due yet! Is this legal? I'm not even late! Now everyone I know knows I have this loan. My neighbor was gonna call the cops for disturbing the peace, etc. So I call for a corporate #. I'm livid! They tell me they can't give me a corporate number because it's not published...hmmmm...wonder why? Too many complaints? Finally, I get a contact # for a supervisor in Mississippi. She said it was all for my protection, saying they will continue to call everyone because they can...it's public access! Worst mistake I ever made cashing this check.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Aug. 14, 2013

    I have had a loan with Tower Loan in Laurel, MS for the past year. I actually had two loans with them - one of which was actually for Cowboy Maloneys. I paid that one off.. I paid them pretty good before I changed jobs. I got behind when I changed jobs. I'm in sales so it is taking me a minute for me to get reestablished in my new place of employment. They have called me numerous times a day every single day harassing me about the payments.. They have even proceeded to sue me over the late payments. Instead of giving me a chance to get back on my feet.. It is not so much that they have called wanting their money but it is the manner in which they go about it..

    They are rude and talk to you with no respect at all. I have even been told by the manager "David" that he would not tolerate me longer. The kids that they have working there are unprofessional and smart mouth kids.. It's like walking into a classroom at a high school.. I understand that they have jobs to do but they should not be allowed to call people while they are at work numerous times a day being rude and hateful. It is harassment and God be willing I get them paid off I will never get a loan from them again. I will make sure that I tell everyone I meet about how horrible they are and that no one should ever do business with them..

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 31, 2013

    It is not unusual for Tower Loan to lose payments. I have recently had an encounter with them and tried to make Andrew in Bossier verify the payments I had made. He called me a dead beat and they filed suit against me. I sent him proof of the payments and he still said he was right. At court the judge would not hear the case because I had proof. The lawyer also saw the proof and was going to let me know when they had re-adjusted the account. 5 months later and still no response. I also had signed not to have the insurance and since the store manager was not in they gave me a copy of the proof of declining the insurance. It was just a slip of paper signed by my wife with the statement of decline. They are still telling me it is not proof enough because the associate didn't date it. Problem being it is for the full amount of the original insurance premium at time of loan which constitutes proof of when it was signed. If anyone is having similar problems we are working with the FTC and a class action lawyer. Please forward your information to the FTC.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed July 29, 2013

    First, I have been dealing with Tower Loan for the past nine and half years and NEVER missed a payment and NEVER was late and any loans that I took out were always paid in full and paid ahead of time!! I recently was turned down, in spite of a perfect credit report where NONE of my credit card payments are late, and in spite of my perfect payment rating with Tower Loan. I managed to secure financing from my bank so they did me a favor by refusing me! However, that did not bother me as much as when I received my credit report I come to find out that Tower Loan lists the SAME account several times making it appear that you have taken out all these consumer finance loans!!!!!!

    They have three offices here and if you make the payment in one office, they report it to the credit bureau, then if you pay it in another branch, they report it to the credit bureau, then the third one does the same making it appear that you have taken out three loans when in fact it is the same account number and only one loan!!! I have called and asked them to fix this problem for me and they said they would take care of it, but they have not!! So anyone looking at my credit report sees this as and excessive amount of loans!!!! They are predator lenders at their worst!!!!!

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed July 16, 2013

    A few months ago a check arrived in the mail from Tower Loan. I was out of work and we needed to pay some bills. Thinking I would have found a new job soon, I had my wife deposit the check (it was made out to her). 30 days later, we heard nothing from the company, so I called them. They said it was not in the system yet and asked for me to call back in a few days. I did and it was in the system. My wife gave Olivia permission to speak with me as I was not on the actual account. I then went to the online payment website to make a payment, and it was next to impossible - they ask for date of birth but if you enter it, it is rejected, they want the it entered as all zeroes, you have to put name in all CAPITALS too. I had to call Olivia back and have her assist me in making an online payment. The next month I also had to make an online payment.

    So now we are in our 3rd month. The payment was due yesterday (but remember we have a 10-day grace period too). So this morning I miss a call from Jeremy at Tower Loan. He leaves a voice mail asking for my wife to call her. (My wife was at work so I was going to give her the message when she got off work). 20 minutes later I get a call from a friend stating that Jeremy had called him looking for my wife. 15 minutes later another friend called and said the same thing. Well now I am quite pissed as the loan is not even 24 hours late and hardcore collection efforts are put into place. So I call Jeremy at Tower Loan, and we get into it. He says my wife is more than 1 day late, that he can not talk to me as I am not listed as an authorized person, and that he will continue to call my wife's references if my wife does not call him. And yes, I will openly admit, I said a few things that were not right, like telling him he would never talk to my wife (I was pissed).

    About an hour later, after I had cooled off, I called Tower Loan back and spoke to another rep. I think his name was Eric but do not quote me. I explained to Eric all that had transpired and he said yes, she is very late, and that my wife made a 1/2 payment one month and that her check bounced the next month. I said, “No, no, no. I have a print out from my bank and from the Tower Loan website.” He then asked for my wife's name again and sure enough, they were thinking my wife was a different client with the same last name. So he said he was sorry, and confirmed our account was in good standing, (actually my wife's account).

    I asked him to call back all my references and let them know they made the mistake. He refused. So now, our friends were left with a bad impression of my wife and I, all because they can not even keep track of the right accounts! Once this loan is paid off, I will never deal with them again, have nothing good to say about Tower Loans and if asked if I would recommend them, I would have to say "NO! NO! NO!" Also, they asked for references after the loan was done. References should be contacted prior to a loan issue and then should never be re-contacted. Otherwise they should not be called reference. They should be called "Alternate Contacts" or something like that. If you want my personal opinion, you do not want to do business with this company.

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    Customer ServicePunctuality & SpeedLoan Process

    Reviewed July 13, 2013

    Worst customer service ever. Threatening, harassing and rude. No compassion. This company is more dirty than a loan shark. Don't ever get a loan there. Go sell your soul to the devil first. Been a loyal customer for 5+ years, and late for a month and the evil comes out. VERY SAD AND DISAPPOINTED.

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    Customer ServiceStaff

    Reviewed June 21, 2013

    My name is Robert **. Tower Loan was highly recommended by a close friend. I talked to a man named ** at the office in Olive Branch, Mississippi, 4860 Bethel Rd, 38654. I was trying to borrow $3,500 and he told me they could loan me $1,500. I told him I would have to try and find another vehicle for that price and to give me a couple of days. I called back 3 days later and asked if we were still okay. He said yes. I took the money out of my account and bought what I wanted the following day. I called ** and asked him what paperwork do I need to bring down to their office and he said he would call me back. After several hours, I called him back for him to inform me that because I didn't get the $1,500 the previous weekend, that they we not going to loan the money to me. I asked what happened and he said his supervisor said I should have gotten the money the week before.

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    Reviewed May 6, 2013

    In November 2012 I sent a payment for $800.00. However, my funds have been misplaced by the company. They advised for me to contact someone at my bank. I refused. It's not my fault. My funds are lost and no one is doing anything.

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    Reviewed April 16, 2013

    A $1,200.00 loan after three years of $140 payments and I am told I owe $4,600.00. Impossible! I have paid almost $5,000 in payments.

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    Customer ServicePunctuality & SpeedStaffLoan ProcessRates

    Reviewed April 4, 2013

    In a time of extreme struggle, we received a cashable check with a loan agreement that actually suited our needs to move due to an eviction and lawsuit. The check was cashed for $2,000, and we had gotten settled into our new but small duplex. There were many times that they had called everyone we knew to see if we were coming in the next day to pay them. They even called people that we were friends with who were not on the list. They searched high and low for people we knew, which was extreme and ridiculous by far.

    After almost two years of this, we finally saved enough to pay them off completely. However, the month before this was to happen, our payment was short and we figured that we were about to pay them the next month in whole anyhow. This time they sent two ladies to our little home asking me to sign papers and give them cash right then and there. They were begging like starving dogs. This really draws the line. They thought I was dumb enough to fork up cash on my front porch and then retrieve my receipt for it later at their office. I'm talking hundreds of dollars. I’m not dumb but they are.

    When we went in to pay a whopping $2,700, after paying them monthly for at least a year and a half for the initial $2,000, they treated us like royal **. Here we are, giving them almost $3,000 in cash money, and they did not like that. I made them sign and print for us the paperwork that proves we are now debt free. The total nightmare isn't over, however. They called again claiming we were late on our payment. We told them we had just paid it off in full. These folks are ** with greedy **, every one of them. They are very inconsiderate, rude, lying thieves, and so full of ** with the biggest legal scam against the poor ever. The interest is astronomical, and they know when and how to get people - good, honest, hard working and poor folks that live on a fixed income.

    Do not go to Tower Loan. A $500 loan will cost you your life and some. A $500 loan from them is over $1,000, no matter how fast you pay them. That was our second experience due to my local utilities lying, stealing hundreds from us and cutting us off; we had no other choice. Thank God that tomorrow I will have them paid off for the very last time. I will have to fork up $360 of free money for them after the $500 has already been paid, but it will be worth it. Every 2 to 3 months, it takes to pay them in whole is pretty much doubling what you initially borrowed. I call them the Devil’s Tower because that's what they are. Just stay away from them please!

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    StaffLoan ProcessRates

    Reviewed March 25, 2013

    Let me start by saying that when my husband and I met, he had been dealing with Tower Loan for years. We decided not to continue doing business with them due to their ridiculous interest rates on their loans, even for loyal customers. We paid them off thousands of dollars in full to satisfy our accounts with them. My husband's car put him down and we needed to get him another car as quickly as possible for him to be able to get to work. We had about $5,000 in savings for his car. So we decided to go ahead and get him a nicer car. We went to Tower Loan and borrowed the $2,800 to add with what we already had. Keep in mind, we were going to owe back a total of $4,300 for borrowing only $2,800. My husband went and got this check from them on Friday evening.

    After giving it much thought, we decided that was just too much money to pay them back on the principal of only $2,800. Monday, three days after getting the check from Tower Loan, my husband took the money back to them. They then told him it would be a $317 fee for closing the loan after only 3 days. We spoke to several managers who were all very uneducated and unprofessional who all stood firm that we had to pay the fees. The disclosures stated that if the money was returned within 30 days that all fees would be reimbursed. They did not honor their disclosures.

    These are a bunch of low life crappy money hungry pigs. They even offered me a sell-up (to get additional money). I told them there would be no sell ups and they would get their money at my convenience. I don't advise anyone to deal with these outside loan companies. Borrow directly from your bank. I will never do business with them again and will tell everyone I know about my experience with them. And boy, don't I know a ton of people. Remember, you will rather have a happy customer than a mad one because one mad customer tells 10 other potential customers.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 26, 2013

    Richard, the manager of Tower Loans in Batesville, MS came to my home and told me to come to the office and talk about our account because we only owed less than $3000 and he couldn't see filing bankruptcy on that. He asked about how much we were filing on and I told him all together around $6000 or more. He asked me why; I told him that the pressure had gotten to my husband and he wanted to do that. I did not want to file, so that was when he told me if I could make a payment that he could loan us the $3000 so all we would have is one payment.

    I went up there, paid a payment, did everything he said. We signed one paper, then he said to come back the next day, that he would have all the papers ready because that day was a holiday (last Monday). Then he said, "Your payments are still going to run around $285 a month." We said, "That is fine." He told us that we would have the money no later than the next day. We waited; he never called us. We called him and they would put us on hold and then hung up on us. Then they would say that he left for the day and they made several excuses so we couldn't talk to him and when we asked about the money, they said the man who had to approve it was sick.

    Well, due to what Richard has put me through this past week, I've almost had a nervous breakdown. He knew we were having money problems and were already under stress and for him to do this, it's like a nightmare. Now, we're in worse shape than before. I don't see how he can do this to someone and get away with it. It's not right.

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    Tower Loan Company Information

    Company Name:
    Tower Loan
    Website:
    towerloan.com