Tower Loan
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    Tower Loan

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    Last updated: Jan. 15, 2018

    157 Tower Loan Consumer Reviews and Complaints

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    Verified Reviewer
    Original review: Jan. 15, 2018

    Am disabled. These people are so rude and annoying. They are threatening to sue and say I'm behind. I set up a payment they say I paid partial payment not what they told me. Please don't use these crooks.

    Verified Reviewer
    Original review: Jan. 12, 2018

    Terrible. This guy (Dothan Alabama manager) calls 2 days after payment is due. I spoke to lady in office and told a date I would be in cause I was out of town. She said, "No problem." He calls back and says if I don't pay by 15th he will report to credit reporting agency. Remember it's only due 10 days ago which by law can't report less than 30 days then he said he will garnish or sue me again after I'm 10 days due again. Made a direct threat which is against the law. Do not use them!!! Terrible company to deal with.

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    Verified Reviewer
    Original review: Jan. 3, 2018

    My experience is harassment! I have no idea what dealings with a loan shark are but I believe a loan with this group is one step above a loan shark. The loan finance companies should be looked into more closely. One day late on payment they will harass you!!

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    Verified Reviewer
    Original review: Nov. 3, 2017

    I been out of the country for 6 months and when I came back they send me a letter and called found out that they sent me a check and said I cashed it? Now I owe 1400? Someone cashed the check or they lied. Will report it to police and get me a lawyer. They can’t just file credit reports for someone who did not cashed their check! They should be the one to report it to the police and find out who cashed it! Why would they even send me a check in which I do not need or applied loan for??!

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    Verified Reviewer
    Original review: Oct. 25, 2017

    When they tell you over and over if you make payments you are interest free but they charge anyway. Do not ever pay online. Everyone should report to your state banking commission. We could stop it and file class action suit but it takes a lot of complaints.

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    Verified Reviewer
    Original review: Oct. 19, 2017

    Tower Loan is nothing but a bunch of crooks. They charge outrageous interest rates and do not post your payments every time. They call you a few days after you make a payment saying you need to make another right then. They put huge unnecessary insurance on your account that you do not need. They are rude! And somehow your balance goes up constantly instead of going down when you make payments. I would never recommend them and will never use them again!

    Verified Reviewer
    Original review: Aug. 22, 2017

    Ripped off by TOWER LOAN OF MORGAN CITY LA. Angry and disappointed. There are no words to explain Tower Loan. They are a ripoff. They lie, cheat and steal your hard earned money. They won't even help you when you're trying to help yourself get out of debt by consolidating your bills. I DID so and I would be paying them over 50 percent of the bill. My bill is 117.00 and the company I went thru to cure my debt was sending them 88.00. Leaving a total of 29.00. That's half the bill. They told me by their supervisor Austin ** that if I signed for the 117 payment then they want their whole amount. This company is a fraud and a fake. They call you when you make a full payment to ask if you need money. But they also call you if your 5.00 dollars behind also. They are not true. They lie. They make your credit report bad. They are cruel and unworthy as a loan company. Please whatever you do when in need for money do not go to Tower Loan. They are a bad seed. The company is awful.

    No matter how good it looks they will never help hard earnest people as myself and the others they have ripped off. Do not go get a loan from any branch. They are not worth your time nor your hard earned dollars. Find a First Franklin Financial company or a security finance company. They are good and solid and do not charge 44.44 percent on their loans. Forget Tower Loan. They will get what is coming to them when the BBB find out that they are stealing people's money. I for one will be giving them a call. They are just not worth signing your life over for. It will do you good to listen to these complaints about reprobated companies such as Tower Loan. Never will I go there again and I mean never. Take heed.

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    Verified Reviewer
    Original review: June 7, 2017

    Tower Loan in Jasper, Alabama. Paid off the loan before the first payment was due and ask the "NICE" lady on the phone if I could send the payment in through the mail... she responded with "Absolutely" and she would close the account. She did not close the account and I have been charged interest fees everyday for over a month without my knowledge... I do not recommend Tower Loan!!!

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    Verified Reviewer
    Original review: June 6, 2017

    In March I went and got a $1200 dollar loan. They had it down for a 2 year loan, by 2 years I was to pay back $1900 back. I went back the next day and paid $1000 on it. Which meant I only had to pay $200 plus the little interest. I went in to pay thinking might be at least close to $300, WRONG, they want me to pay back $600. I asked, "Why?" She said it occurs interest. I asked, "how much, $100 a month interest?" She told me it occurs interest daily, not monthly. What kind of scam are they playing here.

    When I came in for the loan the young lady told me one thing. Now this lady is telling me something totally different. I will NEVER EVER deal with Tower again. I used them 16 years ago and I had never ever had this issue with them. But they are out of their mind and it should be illegal what they are trying to do. I was actually going to go in tomorrow and take out another loan with them. But not now, not ever. I will be taking my business elsewhere. I advise anyone thinking of going to Tower to think again. These folks are wanting money they aren't owed. And charging interest that they aren't owed. Not to mention I have NEVER yet received a bill from them. You know like you're suppose to get every month when you owe. The only thing they ever send me are checks for me to cash so I can owe them more money.

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    Verified Reviewer
    Original review: June 1, 2017

    I have a loan with them. I had surgery on my hand and cannot work right now. I had papers filled out by my doctor. Now they are telling me I have to get them filled out again to file an insurance claim for which I pay for with this loan. What is their malfunction. This is so wrong for these people to be able to work there if this is how they treat customers. I will never get another loan from these people. Bad place to do business. This company needs to do more checking on their employees.

    Verified Reviewer
    Original review: May 16, 2017

    These people are saying I am 120 days past due with my payments, I'm sitting here with the cancelled checks in my hand where they accepted payments. They have had me served with a judgment against me twice where I work, if they proceed with a garnishment, I have an attorney that is willing to sue them because of filing a false lawsuit, pain and suffering over the constant harassment procedures they use on clients. My advice, file bankruptcy and avoid these vultures, you'll never be rid of them.

    Verified Reviewer
    Original review: April 21, 2017

    I haven't dealt with Tower Loan since before 2009 but when I went to get a loan from my bank, I realized that they had been making HARD INQUIRIES on my credit report which not only makes your credit score go DOWN but it stays on your report for 2 YEARS!!! Unless you have the credit bureaus investigate it and have it taken off. Tower Loan had been making inquiries to my account EVERY OTHER MONTH FOR THE LAST 2 YEARS. No wonder my score was so low. I tried calling the main office but could NEVER get anyone to answer the phone. I finally had the credit bureaus investigate and they were able to take a few off. My score jumped 50 points! Now I see they did it again in January! I made a complaint on their website, will see what will happen, then I guess the next step will be a lawyer. DO NOT USE THIS COMPANY IF YOU WANT TO KEEP YOUR CREDIT SCORE IN GOOD STANDING.

    Verified Reviewer
    Original review: April 19, 2017

    I agree with a lot of people apparently. I will never have a loan from TOWER LOAN again. I paid off my loan early and waited to see it drop off my credit report. When I called to ask the local company they said they don't report but, every 3 months to the credit bureaus. This is done so you don't see your credit score improve and be able to find a lower interest rate with a legitimate loan entity like a bank where you will charged less interest. I also had a loan from Republic Finance and paid it off at exact same time. Within 2 weeks it was removed from my credit report. They now have any future business I will ever have need for.

    Verified Reviewer
    Original review: April 11, 2017

    Going through papers saw that they charged me for a auto club. I never received Any information on it. But when I called they said there is nothing they can do about. And that they are sorry. I feel if I Still have an open account there is something to be done. They will Never get my business Ever again. They didn't ever want me to talk to anyone at their home office. Never again Tower Loan.

    Verified Reviewer
    Original review: March 28, 2017

    I purchased furniture from Ashley Furniture after The Great Flood in Denham Springs, LA. They were offering zero % financing. I didn't check who it was being financed with and that's my fault. This was two years of zero % financing which means you have two years to pay the balance off whether it's all at once or in monthly installments. Well I was paying monthly and missed a due date - set by them and they called me every day. Now they say I have a $10 balance due for a late payment. They called again today after I paid the balance off because of the $10 balance. If I could I would give them a zero. In my book they rate an F for harassment. It's beyond harassment. I will pay the $10 but NEVER again. Hope this review will prevent anyone from borrowing from them whether it's known or unknown as a result of buying something that offers a zero % financing.

    Verified Reviewer
    Original review: March 9, 2017

    I will never use Tower again. Megan calls me at work after I've made payment arrangements with Alec in her office. I've requested never to call me at work, to which her reply is "she has the right". Extremely poor customer service!!!

    Verified Reviewer
    Original review: March 9, 2017

    I received a personal loan from Tower Loan in Zachary, LA. I have seen several bad reviews online about the company. My experience with the Zachary branch has been a great one. The manager and the staff are very courteous, polite and friendly and do all they can to help you, they are wonderful people. I extend an invitation to try going to that branch for your loans, they truly work with you. The only complaint I have with the company, nothing to do with the staff, the interest rate is much too high. Overall that branch has a great set of people with a wonderful friendly attitude.

    Original review: March 1, 2017

    I am writing this review to hopefully save someone from the nightmare I have had to endure with Tower Loan for 10 years. I originally started with this company for a bedroom loan for around $1000 to be paid in the 2 year period. Before getting to the payoff, Tower Loan offered me money of $500 dollars. I accepted the money and then the nightmare began. The payments were about $120 dollars a month. Heaven forbid you are a day late, because the charges with rack up and you will not be able to catch up payments.

    Over the course of the next 8 years, I maybe accepted $200 dollars total after this. I kept trying to play catch up from getting behind on payments. When they offer you to "Get caught up" and not be late, I guess what they do is take the late charges and make a whole new loan on the late charges, again charging you more and more interest. 10 years into this loan, I still owe $3000 dollars. Although, I paid almost all of the original loan money, I still owe an extremely lot of money. Every time I get a receipt, the amount owed is still $3000 dollars. I am now beginning to investigate and get print outs of my time with them.

    These people are great harassers. If you are ONE day late, they will call you 15 times a day from 4 different numbers, they will call all of your references all day, they will call your work several times a day, and the most appalling of all "THEY WILL COME TO YOUR HOUSE". Yes, they have come to my house on about 5-6 occasions. There are some days, I am not sure if I can ever repay the loan. Being single with 3 kids and having many surgeries to pay off, it seems like they will be a thorn in my side for a while. I am hoping by making this review someone will see what this company is doing to innocent people!! Yes, I did get money from them, yes I know that I have to pay it back with some interest, but the way they are doing their interest and taking advantage of people should be illegal. DO NOT WHATSOEVER GO THROUGH THIS COMPANY FOR ANYTHING!! You will regret it!!

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    Verified Buyer
    Original review: Feb. 27, 2017

    I was in contact with Tower Loan Slidell every month in reference to my payoff and they knew I wanted the No interest option and didn't tell me the contract ended before my last payment was due, so they charged me an extra 400.00. I will never do business with them again. They didn't tell me I apparently missed a payment in July, I called every month I thought to make a payment, the last call I made she said "your last payment will be 149.00", that was in Jan. When I called to make the payment they said "Oh, so sorry our contract ended Jan. 27th. Now you owe 528.00." Never again!!! Dishonest.

    Original review: Feb. 23, 2017

    The staff at Tower Loan at the 28 East branch were courteous and very understanding anytime I had problem making payment. They were persistent with phone calls but it was simply to find out when I thought I would be able to make a payment. I spoke mainly to ** or ** and I must say they were both great at customer service. I read reviews before taking out loan with them and was skeptical because of the negative remarks made by so many but I would strongly recommend the branch on 28 east to anyone in need of a loan. I spoke to a couple of gentlemen at times and wish I could remember their names so that I could list them but can't recall their names. I never spoke to anyone at Tower Loan that was rude in any way. They have a job to do and often that job involves trying to collect on a debt but they did it in the most professional way possible and with patience and understanding.

    Original review: Feb. 16, 2017

    Ridiculous!!! Asked why I was late and told them I had a biopsy and needed to pay hospital, told to 2 different people and both "snickered/chuckled". REALLY!!! If I were you, DO NOT GET A LOAN FROM THIS COMPANY (Lee's Summit, MO). You are laughing because I had a bill I needed to pay for a cancer screening. Unreal!

    Verified Reviewer
    Original review: Feb. 4, 2017

    My payments are little over $200 a month. I made a $500 payment in November, and since the beginning of December they are harassing me with phone calls stating I've paid them late. I will admit my December payment was 3 days late, due to when I received my paycheck. They are the worst lender I've dealt with and will NEVER use them again. I'm planning on getting them paid off asap - with my tax refund.

    Verified Reviewer
    Original review: Feb. 2, 2017

    I took out a loan for approximately $700 from them, and have had no issues whatsoever. (I'm roughly 8 months in to the loan, and nearly paid off.) They've been kind and courteous. They have called me a couple of times, attempting to offer me an additional loan of up to $4,000, but when I declined, they were polite and did not pressure me. They simply asked me to keep them in mind if I had any future needs.

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    Verified Reviewer
    Original review: Jan. 31, 2017

    I foolishly got a loan with Tower Loan after purchasing a bedroom set from a company that uses tower loan. The bedroom set wasn't worth it. They call every day sometimes back to back and are extremely rude. When they leave a message it's just a first name and that's it. They do not say who they are with or why it's in my best interest to call them back immediately. This is not good business. They call at all hours and from different numbers. I got a little behind and now I owe a fortune to this horrible business. I am a disabled OIF war veteran and have been battling with a disorder that is extremely painful and have had to have several surgeries. Also, I am not supposed to have any stress or the pain is almost unbearable. So when they call I don't answer because I refuse to be treated like a dog or threatened by them over the phone. Stay clear of this company.

    Original review: Dec. 21, 2016

    I have had a loan with Tower Loan in Monroe, La for almost 2 yrs. When I owe 2 payments, they want to threaten to garnish my pay check. It is a total lie if you are 3 months late that they can garnish your check. I used to work for a loan company. They are so jive. We can't wait to pay them off. Never again. Don't go there!!! Ever!!!

    Verified Reviewer
    Original review: Dec. 20, 2016

    This so called company is unreliable, not trustworthy. Asked for a payoff. Sent them a check, called to verify they received my payoff and they said I still owed them 4 dollars and some change. Talked to the manager and she was rude. I sent them an additional 25 dollars and asked them for a overpayment refund check. Stay away from these scammers.

    Verified Reviewer
    Original review: Dec. 19, 2016

    I have been doing business with Tower Loan in Bossier City, LA for a little over 3 years. I recently have had medical issues. I got behind on my payments. I have contacted them and let them know. They harass me everyday, they call my references every day and told one of my references who they were. They have knocked on my door a few times. The last time they knocked on my door they told my husband what they wanted and why they were there. Granted he is not on my loan and they should of never told him anything. Please do not use them for anything!!!

    Verified Reviewer
    Original review: Dec. 15, 2016

    I received a call this morning from the "store manager" Katie. The same annoying phone calls I receive at least once a week while I am trying to work. I answered the phone and she asked for me by my first name only, which I thought was very unprofessional to begin with. I did not have the number saved because they call off a different number every time. For personal reasons I do not verify who I am unless I know who I am talking to. I do the same thing every time they call and I have NEVER had this problem or been talked to and treated so poorly. When she asked for me by first name I asked "Who is this" and she would not tell me. She then asked for me by first name only again. I asked "Who is this" again, she replied with "This is Katie." I asked "Katie who" and with an attitude she said "IS THIS ASHLEY?!" I again said "Who is this." She said "This is Katie. Never mind" and hung up on me.

    A few minutes later I called back, because at this point I still have no clue I am even dealing with someone at what is suppose to be a professional business. Someone else answered the phone when I called back so I told them what happened and asked for a manager and she told me Katie was the manager. So I asked for a corporate number and she would not give me any info on a corporate number. I called the Pearl MS store and got the info.

    A supervisor called me back a little while later and was also very rude and took up for her. She told me that Katie put in her notes that I said things that I DID NOT say and put in there that used the word "stupid" with her. VERY untrue. The supervisor told me "Well it's in the notes so it was not made up." Then told me I did not have to worry about getting a call from them ever again. Once I get them paid off I will NEVER use them again. They are the most rude and unprofessional people I have ever dealt with!

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    Verified Reviewer
    Original review: Nov. 8, 2016

    The branch manager came to my house a couple of times. I have never known of any loan company representatives making house calls, other than title loan companies. I have been doing business with this company for 2 or more years now. Very unprofessional workers. Attitudes are horrible. Once I pay them off I hope that I never have to use them ever again!!! Situations happen and you get behind sometimes, but to call all day every day is not necessary at all. I don't talk to them, I don't like speaking with any of them because of their attitudes. I just mail my payments in when I am able to pay it.

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    Verified Reviewer
    Original review: Oct. 29, 2016

    I have had several loans with this company and until I changed jobs to accommodate my childcare schedule always paid on time in full. When I fell behind only a few days the calls began, 2 or more phone calls per day. I asked the lender to not call me before 3:30 because I was in class. The lenders continued to call in the morning, and then called in the afternoon. When I finally found a full time teaching job after my first month working I contacted them to get the correct mailing address. The person gave me the mailing address then asked me who she was speaking to.

    When I told her she told me my regular payment of 215 would not be acceptable and that if I didn't make the full payment for what was owed including court costs and late fees they would sue me. I let her know to go ahead and sue me then because I am not paying this company more than 700.00. Also when I first got behind on my payment I tried to add the debt to a consolidated credit account and they refused the terms because it would not benefit them. The company would get the amount owed to them if the terms were agreed to, but they would not get the same financing rate of 35%. I knew it was a bad decision when I took out the loan but didn't have any other options. I'm going to avoid Tower Loan going forward no matter how much I need the money.

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