TaxSlayer Reviews

I tried to file with them this year. Don't expect to be guided through your issues. If you don't know it try another company. I went through the my whole tax return, filled it out correctly and was ready to file. I was told that it was correct and to e file only to have it rejected. So I went back to my return to fix the problem and there was no help to tell me what was wrong, after 3 weeks of phone calls and emails and chats with them they could not tell me how to fix it.

I have used TurboTax for 7 years. I am a CPA with extensive tax experience but I really like the way TTax helps you along. I tried TaxSlayer for the first (and last) time yesterday. They DO NOT HELP YOU. In fact, they expect you to know what you are doing and what you want before you can complete your own return! Who knows all that stuff? Not even me and I am brilliant...sort of. OK maybe not brilliant but I do know how to do things like taxes. BTY - They ended up charging as much as Turbotax! So. I am going back to TT. To be clear I am self-employed, retired, over 70, not blind, and have a very simple return.

By far worst experience with Taxslayer this year. DO NOT file as Married filing separately with taxslayer. They say it is free for federal and state all the way up until you are ready to hit "file", then blam a $95 charge?! Seriously $95 for a simple married filing jointly with no deductions, no dependents, no unemployment, on schedules nothing. Nowhere does it say on their website that married filing separately denotes charges (at least not easily findable). When I asked for a refund as I never intended to have my credit card info used for a fee, the answer was "nope, so sorry, your taxes are filed, no refunds". I will be disputing this with my credit card company, and will definitely be taking my business elsewhere! Such a shame after using taxslayer for the past few years, they seemed legit but obviously something has changed in the culture there. Buyer beware.

This is by far the worst company I have ever dealt with. They filed by state tax incorrectly so I paid $384 in taxes that I do not owe and charged a hefty fee to do it. I called their customer service for a refund of their fee because they did not file it accurately as they guarantee and I will have to file an amended return to get my money back. They said no refund and offered no assistance in checking the return to correct it. They tried to blame me for their error. We were forced to dispute the bill with our credit card company and wait for the results. This company is raking in fees for shoddy service and should not be in business. They know most people will not question their results and will be paying taxes they do not owe and being charged a hefty fee in the meantime. I would like to see a class action suit filed on them.

Let me preface this review by telling you what TaxSlayer advertises. They advertise that they can get your refund and that you can pay to get a tax professional's help if you need it. Well, let me tell you what; both are not true. My tax returns kept getting rejected after I paid over $50 for a simple tax return. (Which by the way, I don't know of a way to ever get a free tax return because even with 1 W2, you have to pay the $54 and change - that right there should have been the first red flag). Moving on, after 4 rejections, I pay an extra $20 for a tax professional to answer my question (it was regarding the Recovery Rebate Credit that I had to answer even though I was not claiming my child this year).

Filed "free" edition and paid triple digits for filing on "free" edition. Waited longer for my return than people who filed after I did. Unreliable updates on tracking refund. Still waiting for any kind of update to the status of my return...

I filed with TaxSlayer last year and the IRS said that my processing was being delayed. After about 4 months I got a letter from the IRS that said I would have to travel 3 hours to Knoxville to the Federal Building to prove my identity. Come to find out TaxSlayer had changed the routing number on my return which put up a red flag to them. 12 weeks later I got a direct deposit from TaxSlayer minus the $90 they charged me. Guess What, I am such a genius that I used TaxSlayer again this year and you guessed it. Same Problem.

Their "free" service is just lure and never have been received. They're just playing terms and definitions. Simply free is never simple. Just profited by confusing poor people and charging them after. Fraud, shady money under the disguise "free" tax preparations. This people are scam, bait and manipulation.

I qualified for a Free Simple Tax Return - that is not what I got. I am single with no children, support told me that I had claimed Earned Income Credit for children! I did not enter social security numbers or dates of birth for children because I do not have any. I am single with no deductions! I was looking for an alternative to TurboTax but ended up paying the same. Also I had to sign out and sign back in a few times for it to accept my Florida Driver's License information. I would not trust this software! If I have issues with the IRS, I am going to be livid!

I signed up for the simple Free return, because Social Security is my only income. I filled out everything giving all my personal information and then at the end they showed a charge of $54.95. I will not pay this and it seems like a bait and switch to me. So now TaxSlayer has all of my personal information and I cannot find any way of canceling or removing my account.

I was unable to get my return for months, then it was all wrong, didn't get my refund, got a recovery rebate, I didn't file for it nor ask for it, now Uncle Sam wants it back. They screwed up and overcharged me for their service, never again will I use this service, they need to pay for screwing up. They will pay, I'm just warming up. I Highly don't recommend...

They stole my refund & changed the automatic deposit to their bank account! The IRs is investigating this in their fraud department. They also calculated mine incorrectly. These people are thieves! I will get this information out to the public AND whatever consumer review I can!

I am absolutely livid. When filling out my forms, there was one field that kept not saving every time I tried to fill it out. I went back to that page 100x, I tried to close and restart my browser, I tried to use a different browser, I tried to use different devices. At this point, it was 5 pm and their customer support line was closed. So I submitted my taxes as they were. I called the following business day to ask how I could amend the return. There is a charge of $45 to file an amended return. So I called back and asked if they could waive that fee since the glitch was on their end - I wouldn't need to file an amendment if the service had worked properly.

Taxslayer is pretty good. But, it's not like Turbotax, where you *KNOW* it's foolproof. I'll talk about Taxslayer first to be clear. I take responsibility for math errors EVEN THOUGH I've NEVER had MATH errors on a return before using TAX SLAYER. (I either hired an accountant or used TurboTax.) Using TAXSLAYER the past 4 years, the IRS has adjusted my math -- either kicking me another $1, or requesting I give them back $5. Seriously. So the IRS is actually really nice and accurate about fixing math errors.

I choose TaxSlayer due to their ad for FREE filing. Was I ever WRONG. After giving all my info they said it was going to cost $100! I was stuck so agreed. They even took their pint of blood BEFORE IRS sent out the refund. Later to find out IRS sends the return to a 3rd party bank (theirs) which charges an additional $39. Even though my bank info was on the return! When I called they just ran me around saying it is just the way it is. DO NOT USE THEM!! THEY DONT CARE AS LONG AS THEY GET THEIR MONEY.

I've used TaxSlayer's tax services for two years in a row. My wife and I have a very simple tax situation: almost no investments and we took a standard deduction for both years (just like we do every year). Both years we expected a $600-$700 return. Instead we got a letter from the IRS a few months after we filed saying we owe $1100-$1400. Tax Slayer took our fee but never took responsibility for any of the mistakes we made in filing. Our tax situation is a simple one. Any mistakes that we made should have been picked up on by Tax Slayer before we filed. I now am convinced that Tax Slayer only wanted our money and couldn't have cared less if our paperwork was correct or incorrect. All they wanted was their fee. I will never use this company again.

In the past, we used a CPA to do our taxes. Now that our taxes are more simple, I shopped for a high-quality and affordable tax software company. We found Taxslayer! Taxslayer was simple to use and worked exactly as advertised.

Was referred to them by Mypoints.com ..Their promo code didn't work . ** Nor their offer of points per dollar. I paid 70 bucks when it should've been around 45.00. plus my incentive. After calling and spending 10 minutes on the phone they tried to tell me they weren't an affiliate..It is their paid advertising.. Will be challenging it on my credit card..and filing a complaint with the IRS...Scam artists.

Taxslayer incorrectly calculated my return. They included EIC which I was not eligible for. Besides getting $300 dollars less, it delayed my refund while the IRS corrected it. Very poor service and they won't give me a refund of their service.

It's been 2 1/2 months since I filed with TaxSlayer for my 2020 returns with the IRS. Using my refund to pay for TS services, due to IRS delays TS will now forcibly take money out of my personal account to recoup costs. Bad business!

I was lured into using Taxslayer by its "FREE" services, which proved to be untrue at the e-file stage. When I sought tech support, I was given a royal run-around and then ignored. Having given sensitive detailed personal and financial info, I realized I had better bail out. Surprise! There is no option to delete your account… not even by phone.

After years of paying TurboTax disingenuous fees, I was wary of using any tax software. Last year I prepared my own taxes, but I wanted to save some time and take advantage of deductions I didn't know about when I filed solo. TaxSlayer delivered. Their design is a little kludgey but basically intuitive. I checked all the calculations in Excel, and ran into some math that didn't check out, so I called them. In the heart of tax season, I was able to speak with a rep in under and hour. They pointed me to a worksheet I didn't know about. Including it allowed me to increase my refund slightly. In sum, TaxSlayer is not fancy, but it is straightforward, has good customer support, is truly free, and may save you a bit of time and money, and will certainly save you frustration compared to TurboTax. Thank you!

I have used this company for several years with no trouble.. Today I received an invoice from them requesting payment for their service because the irs hadn't sent our refund after two months even though the fee was to be deducted from refund..I also received a letter from the irs today stating that the Tax Slayer debit card account had rejected the refund because only my spouse's name appeared on the account..We have always filed married joint return..After waiting over two months for our refund the irs says it will be another 8-10weeks due to the SNAFU created by tax slayer who is now demanding direct payment instead of waiting like I now have to..Probably won't use them again. Not to mention the missing $2100 of $4200 in stimulus money the irs says they sent for deposit on March 17.

I was guided by an experienced tax person, so that made it easier to use. I like how easy it is to go back and look at what was done & the previous year. It met my tax needs. I have not used any others so I cannot compare it to another tax product.

The software was very easy to use. But hands on assistance is Hard to get. Also I was charged 100 dollars in all for a software that was advised as 39 dollars. And also I normally use Turbo tax and I receive my taxes in no more than 2 weeks ddd.. but it’s has been 22 days since my taxes was received and I still don’t have anything. So overall it’s a no for me..

When I went to the TaxSlayer website to begin my 2020 filing, I was not offered any choice of plans. Upon completing my return, I was automatically charged for the premium plan — again, no choice was offered. Later, in going back to the site, a page opened showing a variety of plans, including a basic plan for $17 that would have served my simple needs just fine. This is the plan I would have chosen had I been given the option earlier. I contacted support (2 days after payment) but was refused a refund for the difference between the plans. This was a total lack of transparency and choice, resulting in overcharges on this website!!!

I am not self-employed, did not claim any self-employed income, 1099 income, or schedule C income, and they keep charging me for the self-employed product. I started over the filing and it did it again! Fraud!

I have used Taxslayer.com to file in previous years. I was rejected by the IRS for a reason that I can't explain here. Either way, since I paid for their service and was rejected, I will not receive a refund. When I called them I asked where the refund policy was, they told me it was at the bottom of their home screen. So in other words, you had better be sure you won't get rejected because you aren't getting your money back. So, read the refund policy BEFORE you file. FREE is not FREE and this one's on me for choosing this service.

I've used their services for the past 3 years. I usually get to the end of their "free" service and pay their fee because I'm too exhausted and frustrated at the end of their process. No more, however. Please be advised that it is not possible to use their "free" filing services if you have EITC or have any deductions or aren't single or filing jointly. These people are scamming the poor and charging them fees to file the "extra" paperwork that lower-income folks often have to file with their taxes. They are extorting us and operating under the guise of "free" tax preparation. They are manipulative bait-and-switchers and shouldn't be allowed on the IRS's website of free tax prep services.

I’ve been doing my taxes with Taxslayer for 3 years... I’ve notice that I owe the state tax every year?... I finally went through Turbo Tax... Not only was my federal refund was $200 more but surprisingly I did not owe the state? I don’t know what tax slayer is doing but I’m going to get down to the bottom of this! ASAP!

I tried to speak with people over the phone at Taxslayer several times. They had no idea what they were talking about and they treated me like I was trying to cheat their system or like I was stupid. They kept telling me that I needed to talk to a tax professional. I TOTALLY AGREED. THAT'S WHY I WAS CALLING. THERE WAS NO OTHER NUMBER TO CALL. I gave them sensitive information in order to see if I could talk to someone and get things started based on whether they could answer my question or not.

I used Taxslayer because it said it was a free service. Filled out all the questions and at point of filing taxes it said I owed $57. For their FREE filing. I called and asked and why they were charging me $57, they said because there was an form added because of back child support I received. Child support of $2600 which was literally the only income I had this year. I didn’t have anything else on that return. I have filed for disability, because Of my medical problems. And for some reason tax return was rejected. So I decided I wasn’t going to use Taxslayer again since the forms they helped me do was rejected! And this company won’t refund my money!!!

I have used TaxSlayer for the past 5 years or so to file my joint tax return and I haven't had any issues until this year. I logged into my account and after filling in all my tax information I noticed at the very end that my package was automatically selected as premium... I did not have the option to choose this and usually this is prompted in the beginning. I feel like this is a very shady way to make money off of customers who are unaware or who would rather not deal with the frustration and extra work of emailing taxpayer and playing the waiting game to figure out why this is happening.

I just used TaxSlayer software to file my State and Federal return and will never use them again. My State had a kicker this year so I was suppose to receive an extra $500 on my State return. TaxSlayer has increased their filing fees substantially this year; but I went ahead and used them anyway as I had used them in the past for years and they already had my previous information; I thought it might be simpler. However, they charge considerably more than other online tax software companies. But they did say they "guarantee" to give you the maximum refund. Not true! I asked for the "guided" tour, figuring they would guide me through all the steps and calculate in our State Kicker amount like the other tax software companies are doing. Wrong. They didn't and my State refund was small and did not include the kicker.

Very easy to use and offers free federal returns for eligible taxpayers. The state returns are a bit expensive at $29.99-$34.99. Would not use it for state returns, state websites offer for free or other providers offer for as low s $12.99-$14.99.

I used the AARP sponsored TaxAide service which uses TaxSlayerPro software. This is a free tax service offered to all ages with no income limits. The staff was professional, customer service oriented and very knowledgeable on income tax returns. It’s a first-come service with sites all over the U.S. I use them every year and they beat any tax services price because they don’t charge a fee at all.

What I really enjoy is that I don’t have to have a social security number for my church tithes. The letter I received from my church was enough so that was a big plus. There’s a lot of places that wouldn't just accept a letter.

The service's price increased exponentially when I considered filing my state tax return. So I cancelled the entire process and opted for a competitor tax prep software instead.

I filed federal and state returns using the Taxslayer program. The federal return, which I examined carefully before e-filing, was apparently fine. The state return was generated from the federal return by Taxslayer with no additional information required. Soon after e-filing, the state tax department notified me that I owed additional taxes. I then discovered that the state return included nonsensical entries related to interest, dividends and capital gains. Some of these seemed to be duplications of correct entries. Others I could not figure out at all. I filed an amended return myself with correct information. Should never have used Taxslayer's state return service in the first place. I contacted Taxslayer to report the problem and request a refund of the state filing fee. They just said 'no' and weren't interested in hearing about what they did wrong. I won't use Taxslayer again.

There is no way to actually file for free through this scammy "service". I made low earning last year so had all the requirements to get a free file, yet they said I "claimed the earned income credit" which is total BS because that is just auto assumed because of how low my wages were last year and I did not claim it. So the poorer you were, the more they charge?