TaxAudit.com Reviews

Professional, meticulous, thorough. Took time to guide me through the entire audit process. I highly recommend their good service to my friends and family. Keep up the good work TaxAudit. Thank you very much.

She has been very professional and attentive to my issue. Recently had the opportunity to speak with her on the phone which was further assuring. Very very reliable. I highly recommend TaxAudit to everyone.

I received a letter from IRS that I will pay back tax return of 2017, I scan the letter and send to TaxAudit. The answer was promptly and before the day of court IRS cancel my bill after the reaction of TaxAudit.

Richard was extremely helpful in dealing with a massive tax notice from the IRS from 2017. It turned out the IRS was largely in error and having Richard guide me through it calmly and professionally was very appreciated. Will definitely be signing up for Tax Audit in the future.

I properly claimed a tuition credit and provided extensive supporting documentation. In fact, the IRS dropped its initial demand of almost $3,000 to $350. Tax Audit seemed to think that this was "enough." The day before the next IRS deadline, the Tax Audit rep for the first time claimed he couldn't, or wouldn't, do anything else. He was not even familiar with the facts or with the documentation I had provided. (My case number with Tax Audit is **). I had paid for this service for many years. As soon as I needed it, they did a half-hearted job at best.

Bill was very on top of things and worked with me to get everything done in a timely fashion. They are very professional and reliable. Easy to talk to. Really appreciate the good service. Thank you very much.

She helped me the whole way. Quick to respond and very patient. Went from owing $7k + to nothing with her help. Thank you so much. I highly recommend their good service and how professional their staffs were. Keep up the good work.

Communicated throughout the whole process. Made sure I knew exactly what to expect and I never waited, wondering what was next. Very professional and reliable staff. Keep up the good work. Wonderful! Thanks.

I received a letter from the IRS and proceeded to start process recommended by tax audit. Once I turned in all of the required documents. The representative calls me and in fact the document provided will not work and that I made a mistake inputting numbers and to simply wait for the next letter for the IRS. When I asked about the deadline the IRS gave me she told me to simply wait and she will not be submitting any of the information I gave her. Now I am Just waiting for another doomsday letter from the IRS. How is this audit protection or defense.

John, provided clear, complete, and concise answers to my questions. He kept me informed during the process about what was going on and the next steps. While I enjoyed working with John and was completely satisfied with the experience, I really hope we have the opportunity to work together again.

It was nice to have your backup service. As it turned out I did make an error and I already have paid the IRS for the taxes due. Jason was very helpful and dealt with the IRS for me so I did not have to be intimidated. I think the mistake was caused when I subtracted my 2 exemptions from my taxable income and the system had already accounted for them.

Edward was courteous, explained things in detail and was very responsive and and how it was going to be handled. He is very professional and reliable. I like his performance best of all. Keep up the good work. I highly recommend TaxAudit.com.

Mr ** went above and beyond with communication following up with the IRS and informing me every step of the way. I would feel great if a friend or family was able to work with Mr ** as I would have relief that they will be taken care of with a top notch professional.

He was prompt and easy to work with. Very helpful and informative. Great and easy to talk to. He explained to me the process and how it was going to be. I highly recommend their excellent service. Keep up the good work guys. Thanks a lot!

It was my very first time dealing with an audit. Every year I buy TaxAudit and never had to use it. The process was painless and the service I received from my Tax Advisor was excellent. He kept me calm and worry-free. Excellent communication via app and telephone. He explained to me the process and how it was going to be handled. He got it all taken care off by IRS deadline. Just received a notice from IRS nothing due now. Thank you so much.

Jessie, is a very knowledgeable person, and the most important is very charismatic, great and easy to talk, in other words is very pleasant person! I highly recommend their excellent service. Keep up the good work.

I found the interaction I recently had with my Audit Representative to be less than satisfactory... I'm a paying customer for TaxAudit and while I understand the outcome of my situation, I found my Rep to be incredibly belittling, smug, and rude. I do not recommend.

She has been very faithful and responsible with special care. I like her performance best of all. Keep up the good work and will highly recommend this excellent company to my family and friends. Thanks again.

I purchased this after doing my taxes on TurboTax last year even though TurboTax stated that my chances of being audited were very slim. Well TurboTax was wrong and I was audited. I then contacted TaxAudit and they said my case was not eligible. I expressed my dismay by their lack of services. Then they called me back 2 days later saying that I was eligible for referral to a tax attorney but had to pay a few hundred dollars extra so they could look at it (more money and more money). In fact, they keep harassing me to purchase more services from them. I contacted the IRS myself and it seems reasonable for me to handle on my own without TaxAudit.com. TaxAudit.com IS A TOTAL FRAUD!! They will not help you if you are audited!! Save yourself money and peace of mind and avoid TaxAudit.com.

I was frustrated and scared when I got my audit notice last summer, and I knew it was going to be an uphill battle since I lost most of my personal records during Hurricane Harvey. However, Tammie was there to help keep my head up throughout the whole audit process. She had my back when I challenged my audit's findings after I discovered an erroneous judgement/ruling by the auditor. Turns out not all auditors know the law or know what OFFICIAL publications and flow charts are on the irs.gov website that are there to help guide tax payers determine if certain things qualify for deductions. I wouldn't have been able to get through this without her, and I would have owed much more than what I am paying after a successful rebuttal if it weren't for her.

I was audited in 2016 for my 2014 taxes. Rep was rude and stated what I needed to do. Which turns out he was wrong. Now 2018 I am audited again for same year costing more money. Don't waste your money. Hire a professional.

I complain a LOT about companies, to be honest - and I can't begin to tell you how awesome TaxAudit is and worth every penny each year. I had a pretty messy audit situation and every step of the process was easy thanks to Jason and Daniel. Jason in particular had outstanding communication and skill in helping to solve this issue, was caring and attentive and going beyond what he needed to do to help, probably. Highly recommend this.

Absolutely horrible experience. In retrospect, I should have handled the audit independently. I should have known the experience would be awful based on the very first call. The accountant was rude and clearly annoyed to have another case to deal with...the process was riddled with negativity, repeat questions, poor planning! I sent logs within hours of notice. Not one word until we were near the deadline to submit them. Told to redo all the logs. A true one point, I asked if they were representing me or the state.

This has been a very disappointing experience. They don't defend you. They don't negotiate for you, they don't assist with payment set ups. They don't help with Offers of Compromise. All they do is make sure the IRS is billing you correctly. In my case, they didn't and I did/will be paying less, but not much. In the end, it would have been cheaper to just pay what they said I owed because of the frustration of dealing with TaxAudit and their inability to actually defend/assist you. It really feels like they are working for the IRS and not you. I feel I overpaid for the service.

I purchased TaxAudit.com service first in 2014 through TurboTax just in case I get audited by the IRS. I totally forgot about the purchase until I got a letter (about my 2015 tax-return filing) from the IRS in May 2017. Nobody could imagine how terrified I was by the letter! My whole body was trembling, and I could not even breathe correctly. I did not even have the gut to look into my tax files for a while. Finally, I reviewed my 2015 tax-return files and found that I had purchased a TaxAudit.com service for 2015. This gave me some relief that I was not alone against the IRS.

Not only did they insult me by telling me that only a person with a mental issue would have that many medical expenses but they did NOT provide any service and have for over a year refused to refund my money.

I was told that they would help me out if there was an audit. I have wasted weeks of my time only to feel like they did NOTHING to help me. I was audited for 2015 taxes and all I did was get all the information need for them to tell me... NO! I really thought I was paying for a service that could help, I did most the work. All they did was put it together and save me the postage. Guess who has loses here... Me! Never felt like they were in my corner AT ALL!

I used TurboTax is how I ended up with these guys. Never again. I received a letter from the IRS auditing My 2015 taxes. After contacting them their representative Jason ** contacted me. He said I needed to send him information. After sending him the materials he requested he then said what I sent him wasn’t good enough. He needs more detailed info with receipts. I explained to him that I do not have the additional information. What I sent him is all I have. He said the IRS will not accept that. I asked him to please send it in and see what they say. He refused. His response was if I cannot provide the Additional information to him they would have to close my case. These guys did absolutely nothing to help me. They are a joke. So my case is closed because these guys won’t do their job. They should have to at least attempt to help people but they don’t. They just make excuse after excuse.

I used them three times. I will no longer buy their service. They dump the customer as fast as possible for reasons as slight as not returning a message soon enough. They look for ways to not represent the client to the fullest while focusing on closing the case and therefore dumping the client which appears to be a pattern. I actually had to represent myself in the first case and third case even though they were under contract. The second case, was small and they closed the case for me not responding in time - a week or so while I was busy.

I have paid for audit defense membership and premium membership, 2 products at the TaxAudit.com of TurboTax company. TaxAudit.com got the IRS audit letter and worked on my behalf since Jan 2014. They then resigned with IRS in June 2016. I received IRS notice in July 2016 and found out about the resignation. During Jan 2014 thru June 2016, TaxAudit.com helped the IRS to expand the audit from 1 year to 4 years. Nothing was done. I was told I cannot contact IRS myself. TaxAudit.com got no IRS notices and I also got no IRS notices. I have to hire other EA to finish the audit after TaxAudit.com resign in 2016. By that time, the IRS agent dumped my files and I had to hire EA to file appeal. TaxAudit.com basically sold my case and conspire with the IRS office.

TaxAudit.com is the company that administrates this audit defense service. Their only objective is to get rid of you. They are not interested in your audit or helping your business. I am a serial entrepreneur and have had many businesses over the years. After 30 years in various businesses I got audited during the Obama IRS years in 2012. Big surprise. After showing TaxAudit.com my source of funds and proof of expenses, they were like, sorry, cannot help you. They won't even try to help you unless you they can confirm every receipt and every canceled check. But most of us as small business owners in the 21st Century don't even have receipts and canceled checks! They don't exist anymore! I had every transaction recorded in MINT, both INCOME and EXPENSES. Oh, the IRS will accept a bank statement for your INCOME, but not EXPENSES!?! What the hell???

The TaxAudit.com office in Folsom, California is a total scam. Repeated delays, uneducated staff (Susie & Ivanna), and a total lack of motivation to represent you. Their game is to get you to continue to complete numerous surveys and spend hundreds of hours providing documentation with no intention of making a reasonable effort to argue your case. No matter what you furnish, they create another excuse why it isn't enough, then after months make every excuse why they can't do anything.

I had bought TaxAudit protection for the last five years, but 2015 was the first year I was ever audited by the IRS which wanted to collect over $12,000 in extra fees for taxes and interest. Angela ** worked with me for almost a month to address each individual IRS claim, and was able to resolve most of them with the backup material I provided to her... saving me some $10,000!! I highly recommend TaxAudit.

I sent my letter from the PA Dept of Rev. to TaxAudit.com the day after I received it, along with a detailed response to their concerns. A few days later I received a call from my rep. During our initial contact, she had not read the detailed letter I'd sent her with my response to each of the tax agency's concerns. She seemed very annoyed to have to find and read letter, but eventually did. She then told me I'd need to procure all the documentation (dozens to hundreds of pages) in 5 days to respond to their letter. When I told her this wasn't enough time, she didn't know what to do. When I asked if we could send them the explanation I'd written, she said, "sure", and told me I had to fax back a power of attorney ASAP, and that she'd send the power of attorney form to me the next day.

Used TaxAudit for 3 years (possibly more). When I needed them, they asked me to call IRS directly "and ask them exactly how they arrived at this assessment". So, you still stand alone with IRS - They do NOT live up to the promise that they will deal with the IRS. A total scam and total waste of money.

My refund didn't show up, so I ended up calling the IRS and after hours of calls, they connected me to an agent who told me that there was supposed to be a notice sent out but for some reason it hadn't been sent out and that I needed to come in for an appointment which ended up being in two days. At this point I contacted Audit Defense as this was the primary reason I got them, and instead of offering to assist, they gave me the runaround.

The customer service was very helpful with any issues that I had. Very knowledgeable about the service and quick responses. Was very happy with the security especially with the way the cyber attacks happen these days. Very comfortable using this service in the very near future. This company is on the rise and I promote the company with a positive experience. The filing experience was very smooth and simple. No extra links or ads to go through like some services I have experienced in the past. Quick and smooth transactions.

This group, from the beginning, did not want to handle my tax audit. I have paid for their services for years (7) and never needed (*or thought I needed) their services, until now. The group is in California and they call you when it suits them and they do not answer your phone calls as Dale, **, person number 6 with the organization, told me because she was eating her lunch. She only answered the phone because it kept ringing, per her. She told me she was sorry I didn't know the tax codes, and this when she hadn't even looked at the paperwork. She told me that she didn't have certain tax paperwork when I sent it months ago (2014 and 2015 tax paperwork; 200 plus pages each). She told me the letter from my employer and any work paperwork was useless, when I was verbally told by person number 2 that I needed them.

The customer service was very satisfying. I thought it was good so in my opinion it was great, not excellent, but great. I was happy with the service I got. The data security was very good and the services made me very happy. It could've been a lil better, but it was still very good to my opinion to me. They offer you a full refund if are dissatisfied which is very great and a nice thing to do in my opinion so that was a very promising thing for them to include. The fling experience was a very nice thing to have so I'd honestly recommend this to others.

They have some of the nicest staff and they respond in a rather happy mood. Their security seems to be best so far in terms of protecting my data. So far I have not encountered any breach ins nor any of my personal information being compromised from any hacker or similar position. I have had some great refund experience in the past few years that I have ever used this service. I feel rather great. They have such a good system. I have had such a good experience in terms of their filing tools. I think that they have such potential to improve and make their system better.

Will help you with anything. Very friendly people. Are English speaking people that you can actually understand. They will also talk to you anytime. So far it's been safe, I haven't had any sort of problems. Hopefully that won't change. They don't send out your info out to everybody and that's what I look for in a business. I honestly received more money than I actually expected and that makes me extremely happy. That's what everyone wants in a tax refund business. It was extremely easy and there wasn't anything to it. I literally didn't have to do anything. A huge plus for this business because it's not a lot of hassle or problem.

The information you put in about you while filing your taxes is as protected as other tax websites. I haven't file for a long time but when I did I never had to worry about anyone getting my data. The refund can be a quick process if you filed everything correctly and didn't leave anything important out. I thought filing for taxes with this website would be a piece of cake and it is to the ones who have done it online before but to others, it could and can be a challenge.

I have no issues on how they deal with customers. 100% satisfied with the way they handle and solve problems without you waiting for a very long time. They are knowledgeable about their craft. The best in the market today in terms of data security. You will feel the intense data security like they are guarding their own life with. The refund process is easy to understand with fine prints clearly written and explained. No hidden fees or hidden agendas to begin with. The filing was quick, easy and fulfilling. No issues whatsoever with first class accommodation to problems during tax season.

The customer service was amazing. You cannot compare their customer service to others. They are best in what they do. I highly recommend this to my friends and family. The data security is really good. You must verify using your email and a special pin that is given to you. It is the most trusted and safest website to use. The refund experience was great. They maximize the best return for you and find the best available refund. The filing experience was really smooth and fun. Others fail in comparison.

Customer service wasn’t really all that good but it could use a little more cooperation but it’s not the worst. It could use a lot more improvements but the app wasn’t all that bad. It wasn’t all too bad filing experience. You can’t hate it but you can’t love it.

Online customer services was very convenient and informative. Customer service representatives were very helpful to me in the filing process. I felt very comfortable with providing my personal information and data on the company's website. I trusted this website to hold this information on file to complete my taxes without worrying about my rights being violated. I was dissatisfied about my refund experience because the return amount was too low compared to the other rates that were offered. I was also dissatisfied with the IRS processing fee rates which were very expensive. I would not recommend anyone in lower income brackets to use the electronic filing service because in my opinion, the services are a little expensive. Although it was a very quick and easy process, the fees were too high. I would enjoy using these services if it was a little more affordable.

Was easy to use. Able to use it with very little instructions. Was guided through it with easy to follow instructions. It was the right software to do what I need to get done. Haven't had any problems. Got through it and got my taxes done fairly quickly. My refund was deposited within a week so I was very happy about that. I will use this again and again. Had very helpful walk through step by step instructions that made filing very easy and fast. I like this software very much.

It was a surprising and satisfying experience. THE AUDIT WAS TRULY PAINLESS AND UNEVENTFUL. I HOPE I NEVER HAVE TO USE AGAIN but if I do it will be an easy choice. I never had any reservations with sharing my data and never felt compromised. Very good product. Refund was seamless. I was definitely satisfied with the final resolution. It was very simple.

The representatives were very helpful and explained in full detail how the service works. I especially like that once we file a return through the company that they will defend us against a tax audit for as long as the return can be audit by the IRS. Provided my company with real peace of mind. This product uses very contemporary security features to make sure that my company's information is protected from potential hackers. So far I have not had any issues with security breaches or inconsistent access to my account.

If I got stuck on the software, I could call the toll free line to get help, or send them an email. I thought that was helpful because sometimes you aren't sure of what to key in. I felt confident that my data would be secure. They have the latest technology to keep my data encrypted, and I was not too worried on that part. The refund process I thought isn't as fast as it should. I think there is more room to improve on the return process. It takes time to get to the customer service for this issue. It is straightforward in that you put in the data that it asks for, and you do get a sense that you are following the right procedure, but there are times when the software gives you an error that you do need customer service to understand.

This was by far the best customer service simply because of the knowledgeable staff they have. Should you run into any problems with your taxes the help button is right there and all you have to do is hit the button. It's almost like you have your own security team right next to you while you fill out your taxes. I felt in no danger of any foul-ups or any threat to my security while doing my taxes. This is the best part. They tell you right then at the finished of filing your taxes what the outcome is and should you get a refund they tell you how much right then. I am not that experienced with filing my own taxes but I just followed the easy steps and finished filing my taxes with no problems at all. Believe me if I can file my own taxes with no problems anyone can.

I had a slight problem, called them, and they worked hard to correct the problem. Good customer service. Their data security is great, I feel very comfortable using their service knowing my account will be protected. The refund was prepared and submitted in a quick period. Got my refund in a very short period of time. Would recommend if you want your refund done correctly and refund fast. The filing was done online and submitted immediately and was done very easy. Just sat back and waited for the refund to appear in my bank account.

Customer service got me through any technical difficulties. It was kind of tough but I was able to get good service and instructions. They were polite and courteous. Everything was secure and I felt safe using the software! I felt comfortable giving my information up with no threat to hackers and other issues. It was a great experience. I'll definitely do this whole experience again.

Their customer service was very helpful, kind and nice. If I had a question they did what they could to get the answer in a timely manner which was great. Very professional to deal with as well. I didn't experience any problems so I guess that's good. You have to worrying every time you do something that involves your personal information so I would hope they would do what they could to protect that. I didn't really have any problems. Things went pretty smoothly and they did what they could to help make it that way for me which was great and less stressful. You don't want to deal with the IRS so everything they can do to help is great.

I am very happy with the services I got from the company. They gave very good and effective customer service and resolved all issues I had with updating me valuable rules changed. I would recommend it to people as I am very happy regarding my data security. They provide good data security so no issues with data theft I ever faced. I have never experienced refund but I have heard about their 100% refund policy and my friends have experienced so, so I give good rating on it too. I am so glad to opt this company as tax filing is become so easy with no hassle at all so I would recommend this too to my friends as filing is so easy.

I don't remember the poor girl name but she was so sweet and thoughtful that she helped me go through and do what I needed because I was lost and having a time. They have great customer service. One thing I loved about them you used your own passwords, they never asked for your personal information, they were thorough and detailed about not getting your information. I was amazed how quickly I received my refund. It didn't take long at all and what she said it was going to be it was and I was happy and I'll definitely be using them again. Once I was explained thoroughly and detailed how to do everything it was like a great experience to be a part of their company. It was also easy to do once she walk me through.

Helpful, friendly advice to get the most out of your tax returns. Fast and convenient, simple and very easy to use. A very great business to deal with. I have never had any problems with my personal data being in danger. The site is extremely secure and I always feel at ease sharing my personal information on this website. The refund experience is always fast and very accurate. If anything, I get more of a refund going through them than with any other company. The site is very simple to navigate through. If there is any questions, someone is always there to help.

Customer service was great. Satisfaction of them and company. Would love to continue doing business with them. I also love the fact that they back up 100 percent of the business. The data security is protected by several barrier to prevent fraud. So much can go wrong but I feel secure using them. I also like the security of peace of mind for me and my business. They will refund all of my money at 100 percent so that is really good. Easy, fast, fun, fair, secure.

The customer service was wonderful. They answered every question I had with explicit detail on whenever my question was. They helped me efficiently. The security was very secured. I was confident in the security system that they used when handling my paperwork and it was easy for me to dispatch information back and forth. I would recommend to my family that have any tax refund questions or executing any goals that have to do with tax refund. My refund was handled sufficiently. It was easy for me to file with the company. They handled it and expedited all of information promptly and I was satisfied with customer service all the way to the refund.

Does a good job at answering questions. Not real problems. Fast at responding, handles problems and gives good replies to your questions. Haven't really had security problems. Everything seems to work as is. Haven't really paid much attention to it which is a good thing since I haven't had any problems. Have had a good experience with refunds. Gotten what I expected with no problems. On time and no issues that required me to contact anyone. Very easy to file. Very fast and easy to understand. Can do it on your own schedule and can always contact customer service with any questions.

Very helpful in helping me with my tax issues and answer any questions I had on using the service. Very helpful and easy to use. If I had an issue no matter how small they were very helpful. I have always felt safe, never worried of my information being stolen in anyway. Very protective and safe. I am glad their security is very handy and protective. I got my refund pretty fast and more than I expected. I was expecting a decent enough but the service managed to find more money to refund me. Then not long afterwards got it. The forms were very easy to understand. I had no problem filling it out and the questions weren't too complicated to answer. It was a breeze and had no issues at all.

Their customer service was okay. Most of the customer service was pretty good. But I did have one person who was not helpful at all. I am overall a satisfied person. I will use them again in the future. The data security was overall amazing. They had a heavy data security system. I had to constantly give them a security question due to the fact of my identify protection. They said you cannot be too safe nowadays. The refund experience was great. I got my refund pretty fast. Faster than usual. They said it was probably due to the fact I did everything early and in a timely manner. They said I did a great job. The filing experience was great. It was made extremely easy. I am glad I went with them this year. Thanks for giving me the chance to use them. If it wasn't for you having this available I wouldn't be able to use them.

I think it could have been more useful. It seemed to get me distraught at times more than once. But I will probably use the product again. It was a good learning tool. The security was good. I wish I could have gotten more on my refund. But hey money is money. It's better than owing money to the government. Hopefully this helps out to future customers. I think I prefer this option instead of going to an office to get this done. I will pass this information on to friends and family and maybe they will do it as well.

TurboTax Tax Audit Defense purchase a big waste of money. Audit for 2013. Tax Audit.com first said well "it's only $3000" like it wasn't worth their precious time. They had me fax all the documents IRS requested. Heard nothing at all for weeks then got IRS notice -- now owed $4000+ -- IRS requested same docs as I had already sent to Turbotax Audit Defense guy. I called -- 'not in this week'. Then next week -- well I sent in docs you sent. "Now what" was my question. "Well I can't do more than that". No help at all. DO NOT BUY THIS FAKE 'PROTECTION'. In fact -- use Tax Cut at least. H&R Block will help you.

It is the luck of the draw, who they assign. 2011 Audit had a Patrick **... He was super and no longer with the company now. 2013, got another guy... who was mostly non-responsive, not reassuring, and didn't want to fight the IRS on anything. He did get bill reduced from $9,000 to $7,000 based on the docs I provided. But refused to fight for miles to the Pharmacy to pick up Rxs... Said, "Not that much involved." Charity deductions all disallowed, even those I check carbon copies for and also all cash deductions. Then hit with math error penalty... as could not find, a year after filing, all my medical deduction records. They refused to fight the IRS on these too. Finally, I paid the penalty, interest, and assessment in full... $7,133.00 last November.

When the IRS focused on me due to a profile based upon my income and I realized I needed professional help, I relied on the service I had already paid for with TaxAudit.com. The experience was abominable! The entire ordeal was laced with excuses, and long explanations of what they could not, and would not do. It didnt matter what material and how many documents I provided; it was never enough for the case officer to do his job. After wasting way too many of my time and energy compiling material to satisfy my representatives (sic) demands in order to refute the IRS claims, TaxAudit.com finally refused to move forward on my case. I hired a real tax attorney/accountant and won the case.

I have been audited for two years taxes. In both years, Turbo Tax provided the program and I added the data asked. For some reason one particular box did not populate with the answer so the program neglected to enter the taxable amount. The program review said everything was peachy dandy and no need to worry about an audit.

Although contacting TaxAudit.com was very easy and I dealt with a very pleasant person to get things started... straight downhill from there. The person assigned to my case was not in the least bit interested in the actual outcome. After trying to get some sort of actual intelligent, knowledgeable information from him I went through my TurboTax-prepared forms myself, line-by-line, number-by-number. After agonizing over the forms I discovered the issue myself and passed on the info to the agent. His only response was that I COULD contact the IRS and... Excuse me, but I thought that was what TaxAudit would do. No? My "we're so happy you've entered into this relationship with us" letter from TaxAudit specifically states that's what they'll do and, in fact, that they should be the only contact with the IRS once your case is opened.

I received a notice from the IRS and called TaxAudit.com to help me out, per the contract I had signed at TurboTax. I spoke with Tina who was terrific, went through the process and told me someone would be able to help me out and even look for other deductions. Shortly thereafter I heard from Katie, also from TaxAudit.com who told me she would be managing my case and would assign a representative to work with me. Then I received a call from Jean who told me that she would actually not be able to assist me (as I needed to do an amended return). She was incredibly unfamiliar with the TurboTax sight, and when directing me to download the 2014 software, was completely unprepared as I was using a Mac. The entire call was an exercise in frustration.

I have continued to provide the requested information and over and over, await a week to several week response time, eventually watching my deadline disappear. My audit counselor does not answer phone calls and if I miss a call from him, doesn't pick up even 30 seconds after a missed call. He doesn't care about anything but not being fired for doing a horrible job.

I received a tax audit for schedule C. I have 200 Items (receipts) for meals and entertainment and over 1000 trips for mileage. The auditor they assigned knew nothing about anything let alone my business. He asked me to write a 10 page paper explaining my business and 2-3 paragraphs explaining every meal and every trip. I explained at 5 min per that would take 100 hours. He explained that's what I had to do for him to represent me. Needless to say I did the three hour audit on my own. Turbo tax Audit protection is a complete joke.

I have been purchasing the tax audit service through Turbo Tax for close to 10 years, but never needed to use it. That changed a few months ago. I received a notice that both my 2012 and 2013 tax returns were being audited. I contacted the TaxAudit folks and they had me upload all of the data to a secure portal. They then introduced me to a CPA firm close to my home, and I had a couple of conference calls with them and provided a lot of supporting documentation.

My experience with this company is that they are worthless. I got a notice and they did nothing to help my situation or to reduce what I owed being that is what they promise... I could have handled this tax letter myself... Don't waste your money... The agent that handled my situation seem real smug and would not listen to what I had to say.

I got an IRS tax audit letter for my 2011 form, which penalized me for more than $6,000. Before responding to the IRS letter, I contacted TaxAudit (TurboTax service). After evaluating my case, TaxAudit agent asked me for specific documentations, which I supplied though their secured WEB site. They've responded to the IRS for me. There were two more related IRS letters, but the TaxAudit agent knew exactly what needed to be done. After about six weeks, the case was resolved. I've received an IRS final decision letter stating that I owe them nothing ($0.00). In short, I'm happy I became a TaxAudit.com member in time. My IRS audit was resolved smoothly and professionally.

Guys, I hope everyone who is using TurboTax sees these complaints. No one should ever take audit protection through Tax Resources/Tax Audit when they use TurboTax. I did for 2010 and paid dearly.

Since 2004 I have purchased a Audit Defense Membership contract for each tax year through TaxResources Inc (Turbo Tax affiliate). This year I relieved an email from the company saying that consumers received an incorrect order form from them and that a new one would be coming in the mail.

We used Turbo Tax to do our 2007 taxes. We paid for audit protection which came from tax resources. Due to an attempt by ex to claim my daughter (which I hold legal claim), we were flagged by IRS. We tried to clear up by providing IRS with documentation, but were sent a notice of audit. Next, we received another notice that my wife was being audited for 2005 and 2006. We married in '07. So, we contacted tax resources to cover us for additional years. They charged us $3,000 for the additional coverage. The person, (Andrews) came up from Richmond and started reviewing our documentation. He met with the IRS person at our home and all seemed well. Well, they have supposedly met in DC since then. We finally got a notice that 2005 was a no change year.

I filed my 2008 taxes with TurboTax. The state of MA informed me that I was being audited. I had purchased audit insurance through TurboTax which is Tax Resources Inc. Initially, IRS (MA) only wanted our S.S. for my two children and wife. I supplied them with such but I did not have a card. I applied for a SS card and once I received the card, a photo copy was sent to the IRS (MA). Another notice was sent with a request to supply my transactions and bills for my business. They also requested a typed 1099 from a company I had worked as they did not accept a hand written 1099. I tried to contact the employer but they never responded to my requests. I contacted TaxResources and they advised me not to contact the IRS anymore and to go through them for all the communications.

I started using TurboTax in 2006 when I got my real estate license. I did use EzTax return but you could not take deductions for a home office. This year, I received notification from IRS that I was being audited. I have been doing my taxes and never have I been audited. After looking over, I realized that I had purchased their TurboTax audit protection which was from Tax Resources. After being assigned to a George **, I realized TurboTax was just a computer and was inaccurate in their instructions on what could and could not be done.