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Reviewed Dec. 22, 2021
I got audited for my 2018 Oregon state tax. Tax Audit simply asked the state what documents they needed and then would ask me to provide them. Communication between myself and the tax auditor became cluttered and confusing. I had to fire Tax Audit to get any positive progress. Manager indicated I could ask tax questions after firing them but when I did ask, the Manager produced a fictional reason why they couldn't answer my questions. Absolutely a horrid and useless service. I got stuck with them via Audit Protection on Turbo Tax. I love all things about turbo tax except the audit protection scam.
I am sorry to hear of your frustration. Our service offers much more than submitting documents. We are limited as to what questions we can answer, but questions that are directly associated with the notice received and the tax year at hand can be addressed. Because your privacy is important to us I cannot see your identifying information to review your case, but you are welcome to contact us and ask to speak to a manager to get your questions addressed.
Reviewed Dec. 6, 2021
This was the first time I ever was exposed to an IRS Audit. Mr. ** and his team kept me informed throughout the process. He warned me of potential problems and contacted me at 7:30 at night after the audit to inform me of what happened during the audit.
Here at TaxAudit we understand the importance of communication. Thank you so much for sharing your experience!
Reviewed Nov. 30, 2021
Everyone was very attentive, tried to answer all my questions, and make sure that I had a good experience. Even when I became flustered because of a letter from the IRS, everyone calmly help me understand the process and what was happening. TaxAudit made my experience as good as I could have asked despite my lack of understanding of the process.
We love to help people, in fact, that is our mission statement, and what better way to do so than to help our members understand the letters they get from the IRS or state. We are so glad we were able to help, thank-you for sharing your experience.
Reviewed Nov. 12, 2021
Lisa was prompt in her replies both via phone and email. She explained the entire process in easy-to-understand terms and was able to create a good relationship between her and me. She made a very intimidating process a bit less stressful.
We appreciate your sharing your experience. Helping people is what we do and we pride ourselves on our customer service.
Reviewed Sept. 30, 2021
Tan was very professional and I appreciated his engagement with me to resolve my IRS problem. I would not hesitate to use TaxAudit again in the future. Thank you very much Tax Audit for the good service.
Thank you for sharing your experience. We at TaxAudit are proud of our team of Tax Professionals and support staff and no doubt Tan is one of the best.
Reviewed Aug. 25, 2021
TurboTax's support was right there with my first contact. The representative guided me to forward the needed materials. Their complete handling of the process was a great relief, and a happy resolution greatly appreciated.
Thank you for sharing your experience. We pride ourselves on our top-notch staff and customer service.
Reviewed Aug. 18, 2021
After years and years of filing IRS tax returns, we were not expecting to have our tax return challenged. A simple error led to a big IRS problem. Not knowing how to deal with it, I contacted TaxAudit. The Enrolled Agent was extremely helpful in all aspect of our return analysis and solution generation. He described what the IRS was concerned about and worked with us through the entire process. I am very pleased to have had our TaxAudit working with us.
Thank you for sharing your experience with us and others. We work hard to give our members the best possible outcome on their audits! The TaxAudit Tax Professionals are the best in the business.
Reviewed Aug. 10, 2021
I explained the issue with IRS and scanned in necessary documents. Between Megan and Daniel they handled everything along with great communication. I will definitely purchase this every year. Thank you so much!!
Thank you for your kind comments and your continued membership!
Reviewed July 2, 2021
My experience was very professional and strictly business. Jai made what could have seemly been a terrible experience very pleasant and resolved the issue that we were confronted without any problems.
We at TaxAudit pride ourselves on our ability to help our members. Thank you for sharing your experience!
Reviewed June 24, 2021
Experience is un-stressful, Tuong was very helpful and very prompt in responding to my questions. He was also very good in giving updates on the issue. Highly recommended. Thank you very much Taxaudit.com.
We are so glad to hear of your experience, thank you for sharing. We are happy you found what so many others have, that our Tax Professionals are top-notch, caring folks that really enjoy helping our members.
Reviewed June 18, 2021
Ms. Elizabeth ** was very professional and courteous in assisting our audit. She was very persistent in pursuing our request to IRS and always kept me informed of the status of request to remedy the audit.
We understand how important communication with our members is. At TaxAudit our goal is to help people. So glad to hear you found our service helpful and have learned what so many others have, that having our Tax Pros on your side makes all the difference!
Reviewed June 11, 2021
From the moment I called in with my tax issue it was handled with top notch service through to the end. Any questions I had were answered, I was assisted with any paperwork required and assisted in achieving the desired result concerning the issue. Highly recommend their services. Without them I may have unknowingly paid a large bill that was never due. Thank you.
At TaxAudit our goal is to help our members pay the least amount of tax legally possible. We are so glad to hear you found our service helpful. Thanks for sharing your experience with us and others.
Reviewed May 26, 2021
Teresa did a wonderful job in resolving my issue. She kept herself available to answer my concerns. She was friendly and concerned in solving my problem with the IRS. Thank you very much for the good service!
You are most welcome. We appreciate your taking the time to share your experience. Helping our members during a stressful time is what we at TaxAudit do best.
Reviewed May 21, 2021
Michelle was very helpful with our case. If I sent her any correspondence she replied and/or called right away. She kept me informed of what was happening during the process, which was very much appreciated.
Thank you for the kind words and for sharing your experience with others. We pride ourselves on our communications skills! The Tax Pros here at TaxAudit are second to none.
Reviewed May 10, 2021
Jayasree was WONDERFUL to work with. She was extremely patient and walked me through everything and explained everything very well. I cannot give her a higher rating and if I could I definitely would.
It is nice to hear you have found what so many others have - that our Tax Professionals are top notch! Thank you for sharing your opinions with us and others.
Reviewed April 28, 2021
Lisa was always professional and efficient when I dealt with her via email or phone along with being friendly. She would explain things clearly and would answer all my questions clearly. This is the first time we have ever had an IRS audit and were very distressed to receive a notice from IRS.
Thank you for sharing your experience. I am so glad you had Audit Defense in this stressful time.
Reviewed March 12, 2020
There was professionalism demonstrated in every one of our dealings. I felt very comfortable that Erin knew her business and that I would be well taken care of. As this was my first audit, I needed someone to relieve the anxiety, Erin knew to do just that with her rapid response and clear communication. Merci, Erin.
We appreciate your sharing your experience with us and with others. Our Tax Professionals and support staff here at TaxAudit are top notch!
Reviewed March 3, 2020
I felt like everything was being done to help us defend our tax return. This was very comforting during the difficult process of being audited. Very professional and reliable. Thanks for everything....
You are most welcome! Thank-you for sharing your experience with us and with others. We are glad you have found what so many others have, that our tax professionals and support staff are top notch!
Reviewed Feb. 26, 2020
Keith was extremely response, professional, and thorough in dealing with my audit. He explained in detail how to best resolve the issue and what would happen next. This made dealing with the audit an almost stress-free experience. Having his services also saved me a lot of time that I otherwise would have spent researching how to resolve the issue.
We appreciate when our members take the time to share their experience with us and with others. Thank-you!
Reviewed Feb. 4, 2020
It took more than a year to close the audit. The CPA team working with me was extremely patient and helpful in guiding me through this painful process and achieve a desirable result. Thank you TaxAudit.
You are of course, most welcome. Helping people is what we do! Thank-you for sharing your experience with us and others.
Reviewed Jan. 30, 2020
I have a disorder/disability where I do not deal with certain pressure situation very well. The company knows this. I have paid them for Audit Defense for several years and when I finally was audited they played games with me and my mental state. Deborah ** from their staff became a bully to me and played emotional games with me via their messaging portal and on the telephone. I asked them to assign me to a tax professional as I paid for countless times and they refuse. Then I asked to communicate with the owner of the company, which they ignored until I asked on the telephone with Ms. ** and she told me that is not going to happen.
I wonder why Jake Sindt would be too busy to review cases where paid customers feel abused by his staff? I have made every effort to reach him from messages and requests from his staff and all have been ignored. I would find someone to represent you away from TaxAudit.com and TurboTax recommends them but they do not understand how to work with customers - They have played and abused me.
This case has been reviewed by several Tax Professionals as well as several members of upper management. We have been working with him to gather the needed information for his case and will be happy to provide representation as soon as this member provides the documents required by the IRS in these types of audits.
Reviewed Jan. 28, 2020
Jason was very prepared, knowledgeable, and helpful through the process of the audit. Time sensitive information is important, and we were able to find a solution very quickly. Thank you very much TaxAudit. I highly recommend them.
We appreciate your taking the time to review our service and we thank you for the recommendation. We are glad to hear you have learned what so many others have, that our Tax Professionals are fantastic!
Reviewed Jan. 23, 2020
Darin was very helpful and made it easy to understand the situation clearly. He is very professional, knowledgeable and reliable. I highly recommend TaxAudit to everyone who needs good service. Thank you.
Thank-you for taking the time to share your experience with us and others. We appreciate the feedback!
Reviewed Jan. 23, 2020
I was audited by the state requiring three years of documents. First, there was difficulty assigning my case. I ended up working with three different individuals. The second individual threatened to close out my case from day one. Because I was unable to produce every receipt for medical expenses the auditor refused to submit any of my supporting documentation for business expenses, medical expenses, charitable deduction, etc. The only thing the auditor accomplished was a delay of submitting my supporting documentation to the Tax officials. Do not waste your time or money!! Hire a company dedicated to helping you resolve your tax issues. Save yourself the stress and time of working with individuals not interested in assisting you.
Reviewed Jan. 16, 2020
Taxaudit team was great! Responsive, supportive, knowledgeable and courteous. Jason and Dan were on top of everything from day one leading to an acceptable resolution of my case with the IRS. We are now lifelong customers - I will never file a return without Taxaudit having my back!
Thank-you for sharing with us and others. We pride ourselves on our top notch service!
Reviewed Jan. 10, 2020
Adrianna was simply the best! She answered all my questions, filed super fast, helped us so much and we couldn't have done it without her! She was a godsend at a time when I had lost all hope. Thank you very much.
We appreciate your sharing your experience! The staff at TaxAudit are second to none!
Reviewed Jan. 2, 2020
Bistra was very communicative and informative about next steps and keeping me up to date on what's happening and all possible outcomes. She under promises and wayyyy over-delivers. I am thrilled with the level of service I received! I owed 10k less than what was originally asked because there were many things I forgot to file on my own. I am referring my mom as she is also in an audit.
Thank-you for sharing your experience with us and others. We are glad to see you have witnessed what so many others have, the passion our tax professionals and support staff have for helping people!
Reviewed Dec. 26, 2019
So grateful for the defense team especially miss Laurel for their great effort in reducing the penalty payment way below than the actual amount. They have been corresponding by phone and text to inform us on what to do.
We appreciate your taking the time to let others know about your experience. Our tax professionals and support staff pride themselves on going above and beyond for our members.
Reviewed Dec. 5, 2019
Mohammed was professional & thorough reassuring me through the process. The problem was resolved quickly, there was good communication throughout. Very professional and reliable. I highly recommend TaxAudit.
Thank you so much for sharing your experience. We really appreciate hearing from our members.
Reviewed Nov. 25, 2019
Maryam was professional, understanding and efficient. She took care of business and very personable. Made me feel a sense of relief. They are very accommodating and reliable. Keep up the good work TaxAudit.
Thank-you for sharing your experience. I am proud to work with such a fine team of professionals!
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