Truist Reviews

And now when I make payment on my mom's loans inside branch an employee tells me I don't have to make payment, that bank will foreclose. And I said this is my family's home since I was 2 years old, am 66 now I can't be homeless and found out the bank gave my mom 2 loans when her income is below poverty level which is predatory lending because she did not qualify for loan. And also the bank debited my checking account 4 or 5 times making duplicate payments without my permission and now want me to refinance. But I talked to lawyer who told me I don't have to refinance and I have my 250,000.00 pension in Suntrust which was a mistake, and my mom trusted a bank employee like she was Jesus that has told me don't pay on loan that we can foreclose which means I am homeless.

Thus, I am alerting all Suntrust Victims to meet up and unite - let's sue and that away all their computers and money counting machines and demand rare currency for its return. I am serious, I will be filing in the State of Florida under Federal Law for our sorrows - thus, any victim or simply interested person in seeing the outcome can be anywhere throughout the states, without any need to visit sunny Florida. Please, any all all, contact ** and provide contact info is there - I will build a Suntrust launch page soon - for people to vent and swap stories there if nothing else. Sorry, this happened to you, me and hundreds others.... tis tis tis Suntrust!!!

I did not check on account for years since I got permanently disabled in 2001 also, and was in a coma like state til 2008. I tried to find out about status of accounts and got hold of District Manager and she said she would look into, since charges accumulated leaving only $300. I explained it was for my kids' college fund and that it was a savings account with no charges, as it was explained to me in 1998. She got my current address and said she'd straighten it out. I never got anything from her, but in the mean time I went thru more back operations.

I am in pain 24/7, and can only type on good days. Please help me to give my children their money. Yes, they are in college, thanks to Hope Scholarship, but as a Dad, I feel robbed and humiliation on top of this pain. Please help me. Its not much, but it was going to be like a million dollars for me to give them.

I then went into the branch on 1/15/15 to make a withdrawal due to me not receiving my debit card yet and that's when I was told that not only were my accounts closed by the fraud department, but that I also could NOT receive my funds back that day, and I had to wait until a check was mailed out to me and they had no date to give me in which that will happen. How can they tell me the account is okay to fund it, take over $2000.00 in cash from me knowing the account is noted to be closed without telling me anything, and then accepting my direct deposit the very next day leaving me with NOTHING on my scheduled pay date? This can't be legal! Now, here I am sitting 8 months pregnant with a scheduled baby shower on Sunday, January 18th that I have to cancel due to having no funds to get items and supplies needed after I've already paid for my location!

They have all of my contact information and no one couldn't even call me to let me know this was happening so I could have easily just went to the bank to get my funds back? Now I just have to wait until they decide to return my funds? I don't understand and find this to be very fraudulent. What is the legal way that this matter is to be handled because I'm out of over $5000.00 and I'm not only pregnant but a single mother of 2 other small children as well and have other bills that are due now. PLEASE STAY FAR AWAY FROM THIS PISS POOR BANKING INSTITUTION....they're about to send me into premature labor from all this stress.

I told them I have to close all my account, with merchant account I cannot wait in phone-line and listen to music in the middle of the day when 2 of my website cannot collect money. And the manager Windy saying, “Oh that's the policy,” and if I have to close my account then she is more than happy to do it. I was just shocked. If you have business account and want merchant service please don't even try with SunTrust or global gateway E4.

First, we had perfect payments made to Suntrust and we even have a checking account with them and they sold our loan without even discussing it with us. Second, did Suntrust even care who they sold us to? Obviously not. We had a choice of whether or not to finance our car with Suntrust, who we thought were named after trust, but they gave us no choice of whether they sold the loan or who they would sell us to. Yes, I said "us." We are the ones who are obligated in debt to an unreputable company, not our loan.

So, I called Suntrust and a man hung up on me after I used the touch tone to enter the former loan number so then I called CSC Logic and told them I didn't trust them either and would not be mailing any payments to them. The lady was nice and finally gave me a website where I could make online payments. My wife then called Suntrust and spoke with a loan officer who, in the end, suggested she go to a local Suntrust Bank and refinance the car. She responded to him, "Why would I want to trust a bank that just sold my loan to an unreputable company?"

Yeah, you guessed it.... I will be looking for a new bank to do my checking with come first of the year... And I love the people in Muscle Shoals who work at Suntrust and hate to leave them. Well, one good thing about it... I don't do business with Bank of America anymore, so should just count our blessings here in Alabama.

After one year they answer still unclear until I lost my patience and went to Ford dealership to get the bill of sale. There were 2 refund checks sent to the bank and they cashed them. I called the loan office and was transferred many times, and cut off on numerous occasions. This has been going on for one and half year. The last time I called, I became angry and was threatened by a representative named Tom, who told ** me up, and hung up on me. Obviously, the issue was never resolved.

In September, 2014, I received a $30 penalty for not having sufficient funds in my bank account, I went to the bank and took care of it, and changed payment date from the 6th to the 11th of each month, because my retirement check gets to the bank on 9th of the month. I made a payment of $567, with penalty and interest. No problem been determined regarding original amount of the loan and the 2 refund checks. They again promised to look into it.

In September 25, 2014 I was deployed to UAE. There was no indication of any problem with my account or with the automatic monthly draft from my account. They claim that when they tried to withdraw the monthly payments on the 6th of each month, there were insufficient funds in the account. I changed the payment day to 11th before my deployment to UAE even though the money was in my account. This occurred in October and November, resulting in my being 2 months behind.

I came back in early December. On December 5, my car was towed at 6:00 a.m. from my driveway, waking up my neighbors and leaving tire burns on the driveway. I have pictures of the damage. I called 911 to claim my car had been stolen. They informed me that it had been repossessed by the Bank. I went to bank at 9 a.m. and talked to Mr. **, the teller in the Bank, he looked at my account and he said there were funds available. He did not understand why they did not take the money. Even though they had not taken the money, I was still not 3 months behind and had received no warning notices from the bank.

Mr. ** called the loan office. After numerous transfers, we again ended up with Tom. When Mr. ** handed me the phone, Tom again hung up on me. Mr. ** could not believe this. He took back the phone and said hello several times. Mr. **, the Branch VP overheard the conversation. He told us to call back and talk to Mr. **. Mr. ** was very polite and after doing some, research, he did not understand why my car been towed. He told us Tom was going make decision and call me back. He took my cell phone number and I waited all the day without a call.

On the morning of December 10, I returned to the bank and talked to the woman who had changed the monthly draft from the 6th to 11th, and she was surprised more than me. There was money in the account, and she printed the statement. She called the loan office and, eventually reached Tom. He told her that if I wanted my car back, I most pay $1290 for the 3 months I’m behind, even December was not yet due, plus penalties of $65, repossession fees of $450, and $800 for reducing the loan amount. When I ask about the monthly payment that I deposited in cash in the branch before I was deployed he agreed to reduce the principal of the loan.

4. The address on the loan, **, is not my address. My address is **.

I'm in need for your help as professional and expert office. I want all America to know I been deployed to defend the country not to be ripped-off by SunTrust Bank.

Manager states that they are stricter than the State, which means that they are NOT abiding by State law and consider themselves above the state law. Suntrust needs to be held accountable for violating "Effective Code of Conduct for Banking and Ethics Policy". The Board of Directors/Trustees is responsible for the integrity/Ethical values and acceptable business practices.

It took about 9 months and they didn't even notice the fraudulent transaction. An unrelated bank (Navy Federal Credit) alerted them to this and that is when they called me on 12/12 to inform me of this situation. I questioned why it took them so long to find this and they said I was responsible for my own account to which I replied that maybe I should be banking with the other bank (Navy Federal) that notified them of the suspicious activity.

When I was informed about this transaction that took place 9 months ago, I immediately lost every bit of trust and confidence that this bank was interested in protecting my money. I also immediately started through all my statements and guess what I realized that they never sent me the statement on the month (March) this fraudulent transaction occurred. This was a red flag and led me to believe the culprit could be a bank employee. So, I went back to my 2013 statements to ensure that everything was ok and I realized that they only sent me statements from July to December 2013 and all the statements from Jan to June were missing.

So I called them and requested that they send me the statements for Jan - June of 2013 and the statement from Feb along with copies of all checks written on the account to ensure no one attempted or wrote additional checks from my account. The customer service told me that they would charge me $690 to provide copies of my bank statements with the checks appended on it. I spent over 4 hours on the phone arguing my case today and the customer service representatives I spoke to just did not care and said that I would incur those charges if they sent me the copies. I told them that they never sent me the statements to begin with and I was entitled to them legally and they still refused. 4 hours later multiple representatives hung up on me because they said we weren't getting anywhere (I just could not believe this).

My advice is if you have a business account with these people close it and move it elsewhere. First of all, anybody can write a check on your account and they won't care to detect it which implies they have zero security protocols and your account is just in the hands of a bunch of losers. Secondly, because of their inability to ensure that only authentic checks are allowed to clear your account, when you attempt to ensure your account is up to date and safe, they hit you with exorbitant fees. Essentially, they allow outsiders to rob you and then rob you internally when you attempt to do what they are supposed to be doing. I also bank with PNC and Capital and with these banks you can go online and print these statements and images for up to 7 years (PNC I know for a fact but not so much on Capital One). Save yourself the hassle and look for a reputable bank to do business with.

The fraud representative had the nerve to tell me they monitor accounts. There's no way because if I'm traveling in one state, they should have to checked to make sure that was me. And if purchases are happening simultaneously in TWO states, that should have caught someone's attention but NOOOO. I had to call them when I noticed an unauthorized charge when I logged into my online banking. Why did it take ME noticing that?? That is twice this year and I'm done. I have another account with Bank of America and the minute I use that card outside my home state they are ringing my phone. I will be closing down Suntrust - that is for sure.

I used the first one on the 29th of August for $20.00. They paid the checked said there was no money in the account, charged us an overdraft and now our balance was -$56.00 with a beginning balance of zero. When we received a notice in the mail telling we were overdrawn, we immediately called the bank there had been a mistake by the rep. He had given us checks for savings account which didn't make sense either since we did have a measly $10.00 in that account. So they discounted the charges. Then after our deposit went in we waited for about 2 weeks and called the bank about the $200.00 that never appeared in our account. I asked to speak with the Rep Mr. ** and they informed us that he was longer with them. So I asked about the $200.00 promo to whom I was talking and they said it wouldn't go in until 6 to 8 wks after the initial Direct Deposit; so around the end of Sept.

We called after another deposit had gone in and they informed us we were suppose to apply online at a certain web address under promotions. We argued with them to no avail. So we went to the website and filled out the info and it said we were not eligible for any promos at that time. So we called them back and argued again to no avail. I have since then been on their customer service and they checked and told us the same thing, "not eligible". So now October is almost over, a 3rd deposit has been made and no $200.00. We are changing banks because of the rude people, no efficiency and no organization at all. The hard part is having our bill pay interrupted again and automatic bills coming out. It is a task changing everything again. Also we would like for SunTrust to honor their commitments. Thank you for your patience.

The mgr was even more rude and nasty...while I was asking about my money and what info couldn't they verify...instead of being understanding knowing I just drove an hr out of my way just to be told something ANY rep could've told me over the phone. The mgr actually gets loud with like 15 people in the bank and makes me look like I was trying to defraud the bank just because I (like any business owner or human being) was wanting to know what info was not verified. I had every document that I could possibly need right in my car...so my question was tell me what you can't verify and I can grab it now. She just says, "sir I don't know what they saw was wrong"... Not knowing she was the mgr I politely said, "well may I speak to someone here that may be able to explain." She then with an attitude says "NO...because I AM the bank mgr so you don't need to speak to anyone else"...when she says NO ..she says it so loud that both tellers and all the entire bank looks over at us.

Now I look like I'm doing something wrong or illegal just because they have made a mistake somewhere...because I know ALL my info was correct...had to be they actually sent me my cards, checks, and everything. I was so embarrassed I just left....(and she never explained where my money I transferred went to)...but it's OK because I have since got another acct. and my org. is coming along great...my org. is going to be very successful so I feel it'll be their loss in the end.

I think this is not fair because if the credit unions can post a payment the same day, why can't they? This a blemish on his credit report and can prevent him from refinancing his home. Please advise what his next step should be. The Suntrust Representative hung up on us because she would not transfer me to a Manager. Plus she could not identify what federal agency regulated credit card companies. She was very irate because a bank representative never want you to mention the Federal Trade Commission or the Attorney General. After reading all the (NEGATIVE) comments, it is time someone step in and help the consumers because we helped the banks when they made their mortgage mess. Please help.

The next day I called again and asked for a supervisor, and it took several days for someone to call me back. The same person called me back and stated that they would look at it again. Over a week later they called back again and said they would not fix it and they determined that there were other ways for me to make payments such as electronically or over the phone. This to me was an admission that they refused to take my cash payment. They basically changed the terms and conditions of the loan by not accepting my cash payment which would of taken care of the issue.

Never before have I been made to feel so unimportant to a company. This is the worst experience I have ever had and all I am trying to do is get my grocery money back. This was the one and only experience with SunTrust I have had but I will never do business with them again, because clearly this is a disorganized company that has absolutely no concern for their customers.

Suntrust is horrible about holding debit transactions and clearing them sometimes over a week later after something big like your car payment which is done a week after your $5 taco bell debit happened. We've been charged over $400 in overdraft fees in the last month with a positive running balance and 3 of those fees give no transaction reason for the overdraft. The local branch manager states that what customers see on their online banking and what the bank sees is two different things. Ya think!! Of course it does because what us, customers see are real time running balances so we know what money is left in the bank before making purchases or paying bills. What we don't get to see is what order you thieves are deciding to post them in.

My husband and I started keeping all receipts and writing down each debit transaction just to see how they post them. It never fails that our debit purchases are many times held out for over a week while we watch bills and other charges come through, while our debits are still out there pending. It still amazes me, how we could be charged $108 in overdrafts on "pending" debits and still have a running positive balance. By the way, it does not matter if you keep track, print online banking information to prove your point. The answer from Suntrust is always, "you don't see what we see". Why the hell not?? It's my account.

Of course, nobody from Suntrust called me the next day. So I called back on Sunday from my home in Texas and spoke to a manager finally. This manager tells me that it is going to be delivered to my hotel in California on Tuesday. She refused to listen to the recorded phone call where I was lied to about the overnight shipping and she refused to give me a refund. She said I would need to call back again on Monday to talk to customer service and have them refund the fee. She also wanted to charge me $25 AGAIN to have yet another sent to me in Texas at my home, since I'm back from vacation now. I told them to keep the damn card and withdrew all my money and switched financial institutions for good. This was the worst experience of my life in dealing with a bank. The people who answer their calls are like robots that could care less about the customer experience.

It is highway robbery what they are doing to millions and I cannot wait for the class action suit to happen against them for all the fees they charge for their posting practices! Oh, and they blocked me from their FB site, when I questioned them on it. I took the screenshot before they deleted the posts. Shame on SunTrust. Please contact your local reps, congressman and Governor, if they have charged you fees for posting high to low. Other banks have had to return millions of dollars because of it and SunTrust is not innocent. I also did not receive any new account disclosures when I opened my account, so I had no idea of their policies, which they acknowledged and they still refuse to return the fees.

After 6 weeks, we found a 2008 Class A bunkhouse George Town 350 SE by Forest River with only 17,000 miles, excellent condition with many extras. List price over $125,000. We had most of the money but needed another $45,000 to close the deal. The local bank still undecided.

I went online and found LightStream, A Division of SunTrust. I began the application process at 4 pm, approved 9 am the next day, money deposited into my local bank account the next business day. Unsecured loan! I could have saved myself 6 weeks of stress providing the local bank with 178 pages of documentation and waiting to see if... I refer others to LightStream!

Went to the branch the next day, spoke with the branch manager who was amazed, too. He called underwriting who finally said that they determined use of credit cards was too high and SunTrust's credit score was 240! Well, (1) based on my credit report, the fact that I earn $125+ a year, I've been at my current employer for 13 years, I think SunTrust can take a $500 gamble, but no; (2) They shouldn't be saying a person's Equifax credit score is 240 when in fact it's not... that's SunTrust's internal score. SO, if you're looking for a bank who awards customer loyalty and makes sound decisions, SunTrust ISN'T the bank. You're better off going to a credit union.

So then I have to have that card closed out and another one issued! Then I had to fax my paperwork for this recent claim over. They said nope, never got it after I faxed it many times. Finally had to go on their website, upload it there to send to them. They finally got it there after I sent it like five times! What freaking nut jobs they are! I am so sick of them. Why do they let someone take that much money out of your account, then say hmmm that looks odd when the real owner never did anything strange like this and this far away from their home?! WHAT idiots!! SO pissed at them!

This is uncalled for and I am switching banks this Friday, but leaving my account open with suntrust on the side with just a few bucks to get my claim finished out and get my money back I hope, then I am closing it completely once the claim is over!!! I am tired of being ripped off! I do not recommend suntrust to anyone at all!!!!!!!!!!

No only do Suntrust refuse to accept my calls, not only do Suntrust state that they cannot reply to my emails as an "unsecured message" but they will willingly send the codes and send marketing emails to my email address. Shall I mention that Suntrust refuse to refund the amount held? Shall I add how the limp-wristed response from an alleged VP showed my postal address, except the country?!

We would prefer that you just go take your business elsewhere... Well people kindly please take your business elsewhere now before even considering doing business with this company. Suntrust will treat you like dog doo doo. And they relish in it. Its amazing to me, you would think a company like this from this region would care about customers, dont be fooled absolutely horrible!! We wont fight the stupid over charges which were not warranted but we will take our business elsewhere and started the steps today. And this has happened a few times this year despite tens of millions of dollars of business we do with this bank... So consumer affairs has never got my attention before, but I found this bank to have crossed over the line to stealing from its customers and then saying go pound sand we don't care...God don't give them the chance or if you are already with them change banks now!!

I asked the customer server(?) if it had been sent yet. The customer server(?) said that it hadn't and she couldn't send it earlier as it was customary to be sent closer to the end of the month. As the end of the month approached and I still hadn't received it. I called Suntrust customer service(?) again. The customer server(?) then said that it had actually been mailed, to the wrong address, before I had called earlier in the month. It had simply been marked as undeliverable. It was curious that this customer server(?) could tell me exactly when it had been sent and when I had originally called. So why had customer service(?) not checked to see why it was undeliverable? My new customer server(?) asked if I then wanted to have the card expedited to me at a fee of $25. Perhaps expedite means get it someday..as opposed to never for a hefty fee, of course. Too late. My son was without money. Thank goodness Western Union's fee is only $20! Let's hope my son serves us better than Suntrust does.

Similarly, their website is very pretty but functionally horrible. It only works with certain browsers and the required security settings are what I consider to be too risky. Unable to log in, I missed a credit card payment due date the first month I had the account. Once I figured out which browser to use and how to set it, none of which is on the website, I made the payment. Suntrust's IT department is aware of the problem but, again, is either unwilling or unable to fix it.

The following month, while doing my books, I tried to schedule a payment for the due date, which was two weeks later. But unlike all my other banks and card accounts, Suntrust's website doesn't allow you to do that. You can only make a payment on the day you are online making the payment. Rather than giving them my money early (which gives the bank an economic advantage), I planned to log back in on the due date and pay then. Unfortunately, I forgot and missed the due date by a few days. I contacted customer service again and suggested they get new IT people who are familiar with modern online banking standards (like Mozilla compatibility and payment scheduling capacity). I also created a monthly reminder in my calendar to make up for the shortfalls of Suntrust's website.

The following month, I realized that even though I'd been corresponding with the customer service department about problems with the website, and the representatives had acknowledged that the issues were problems on Suntrust's side, they charged me late fees both times. I called my local branch and asked for the fees to be refunded, given the ongoing problems I'd had and that I'd been proactively discussing the problems with the company. Suntrust's IT department failed again: my local branch representative couldn't pull up my information from previous months. She gave me a number to call. After working through a phone tree and waiting on hold, it turned out to be the wrong department.

When I finally got through to someone, the call was cut off while I was verifying my identity. Finally, after 1-1/2 hours spent trying, I got through to a representative who said he could waive one of the fees. I reiterated the facts that led up to the fees being incurred and told him that I'd close the account if the fees weren't waived. I asked the rep to ask his supervisor to make an exception. The response: only one fee would be waived.

I wrote to Suntrust's corporate headquarters, describing the problems and informing them that I was closing my account. I let them know that their response to my demand for the fees to be waived would affect how much time I spent online on review sites letting people know to stay away from Suntrust. I got a call back telling me they'd render a decision within ten business days. The fee we're talking about is $20, and the person who called me said she could see my account history and knew that I'd be dealing extensively with their customer service department about IT issues.

So this is Day One/Complaint One of me waiting for Suntrust's response. I'm closing the account and moving to Wells Fargo. The bottom line: if you like the traditional banking experience (i.e. in person, inside the bank, and using the US Postal Service for transactions), Suntrust is probably for you. If you prefer online banking, AVOID SUNTRUST. They dock you for their incompetent IT failures.

As for Paypal, I tried to add Suntrust bank account and they do not recognize the service. Paypal have change some and some don't. The Suntrust has new program GoMoney. I don't know if that apply to the company they need. They all prefer credit cards nowadays. I would love to have Crestar back. Lots of change lately. I am using Discover and easy to use than Suntrust card. Too limit and time consuming. SunTrust is not doing well.

I am an elderly widow living on a fixed income. Suntrust has put me in a financial bind and I find that there is nothing I can do about it but PAY!!!! I cannot believe that a company can take your money every month with the promise to pay your ins. expenses and then neglect to do so. If I took someone into my home and collected money from them with the promise to pay their bills and then did not follow through with that promise I am sure I would spend time in jail for committing fraud! Why is it that Suntrust can do what they did to me and not be responsible? Why do I have to pay for their mistake? Which by the way I called them many times as did my insurance agent to get them to make the payment (there was more than enough money in my escrow acct.) so I would not be cancelled, and they neglected to do so! I am so very upset with Suntrust as this has been very costly to me and I have had to cut back to pay it! Is Suntrust so big that they could not care less about us "little people"? Thank you for letting me vent here so at least other people will think twice about doing business with Suntrust!

But until overdraft fee account was not negative. Maybe not million dollars but at least 10 dollar is always there. I go to bank, explain them simple math and then I get my money back and one sorry.... One time after overdraft fee account is still not negative. Oh let me remind the readers this is just a DEBIT card not CREDIT card which means if I have money I can spend it, I don't have money I cannot spend it. So how that goes to overdraft unless bank allows it or they just charge it to go over. After 3 to 4 times in a row I got tired and today I will close my account, so thought to share with hard working American people who doesn't keep millions dollar in bank, please pay attention to your statement if you have sunTRUST bank, as they don't have anything to TRUST. That's all I am saying.

In "Latin America they use the Woman's maiden name last". I guess the SunTrust training does not include instructing the bank officers/clerks that this is USA and NOT Latin America, and that USA, including the DMV/MVA (I assume the clerk has a driver's license), use the last name of the Father, NOT the Mother, as the Legal name. This error cost me 5 half days, thousand of dollars of lost returned checks penalties, work hours, interest, and the MOD at the Suntrust, when finally getting to solve the abstract mystery (as if they could not figure out that they messed up the name, much less read the driver's license correctly) then they take, so far 2 weeks to refund me the penalties.

I TELL you this... I was humiliated by bouncing checks due to these CLOWNS, given shame, experienced insomnia (due to accusations of bouncing checks, and loss of credibility as a Professional, migraines, ulcers, blood pressure problems/angst/duress/super stress), and still after speaking to 3 employees, and an Administrator Assistant, they have yet to refund me. NOTE: When a Customer bounces a check/or makes this error he/she faces criminal charges if the customer does not make restitution within 10 days. This bank is the Nadir of Customer service, and should be taken over, preferably as a hostile takeover. They are Bumpkin Twits...and if you trust SUNtrust, Caveat Emptor! You were warned!

I went to the Mallory Ln branch. The Branch Manager came out of his office to greet me and asked what I needed. I ended up explaining my financial situation in the waiting area, totally not cool. He sent me back to work with **. He acted uninterested in what I was saying. He didn't even look at my account before directing me to Bank of America to cash a personal check. "That's the best I can do. It's not a bank error," he said. I told him that I had no money because of this. He asked me what I wanted him to do. I told him that I wanted him to look at my account as these overdraft fees were due to Sirius XM not me. He went to talk to the manager.

When I came back he said there was nothing they could do. I should take my check to BOA to cash it and go to the branch that opened my account, which is in another city. I started to cry because I didn't know how I would be able to feed my child. I asked him to get his manager who came and said the same thing. I've been a loyal customer since 1997 and this is how you treat me. I told them I'd close my account because they showed no compassion nor did they help/advise. He said OK. YOU CAN’T CLOSE YOUR ACCOUNT UNTIL IT IS CURRENT. Really?

I have never been treated this way by Suntrust employ. They obviously don't value customer service or relationships. They don't care about the people who trust them with their money so after 16 years, I'll move my money elsewhere. I expected them to advise me on how to get this resolved. They treated me as if I were a poor, black girl who was trying to get over on them.

I called the University branch in Murfreesboro who advised me to call the number on the back of my card to file a fraudulent charge dispute. He didn't understand why the Mallory Ln branch couldn't just tell me that. I know why. It’s because they could care less. I called customer service. The nice lady apologized multiple times. She told to watch my account and call back when I see the credit from Sirius. Then, they would overturn the overdraft fees because this is a merchant error and Sirius acknowledged the error by refunding my money. This would not have been a hit against the branch because they can make adjustments as merchant errors. The Branch Manager and his personal banker, **, could use some additional training. Why did they treat me this way? Because I'm black? Not rich? Or because I'm a woman? Could be all 3 reasons.

Well I have been dealing with this for almost a year, have spoken to several persons and it still is not resolved, they give me the runaround each and every time. I am just so frustrated that they are allowed to do this. There was one person that was very helpful and almost had it straightened out, but they let him go in October of 2013 and then I had to deal with another one and now another one because they have had quite a turnaround. I have called to try and get this resolved through the customer service, but they tell me I have to deal directly with the bank that opened my account. Thanks for listening.

Discouraged in Tampa. Needless to say, I have been with this bank almost 20 years, since 1996 and this is the first time I have had so much problems getting something resolved in a timely manner.

Then one morning I find out that Suntrust decided to pull all of my money from the new account to pay off the overdraft fees in the old account. THEY TOOK ALL OF MY MONEY. There was no helping me. All I was told was that I had been sent a letter and they had every right to take my money (which I conveniently never received). When I asked if taking my money without permission was illegal, the only reply I got was, "No, you signed paperwork when you opened your account with us authorizing us to do so". I HAVE NEVER HEARD OF SUCH A THING, NOR DO I KNOW OF ANY PAPERWORK THAT I SUPPOSEDLY SIGNED. They charged me over $400 in overdraft fees, and in actuality I spent maybe $100! They wouldn't work with me! DO NOT BANK WITH SUNTRUST!

I was terminated from Suntrust in September, because a client emailed in and said they never spoke with me over the phone in regards to a credit card application. We were required to make 20 or more outbound calls a day to sell over the phone. We have lists to work from, basically all of your household information on one sheet, to include that yes, you have investments elsewhere. Suntrust does their research and it's all out there and handed to us worker bees. I never took or entered an app that was not approved by the client, and there is a lot of information on the applications that only the client would know, like length of time at current address. I was not allowed to prove myself, and the branch manager that had been with Suntrust for over 20 years put in her notice same day, she is no longer there.

I have been trying to get my pension from them since after waiting the 30+ days after my termination. I was told that they sent a package out, needing a signature on the 25th of September. I informed them I never got a package mailed out to me when I spoke to them on the 15th. Well, you could have checked that with the online system for teammates. Well, that would have been great, if my profile was not deleted. So, the rep. said they would mail out another package. I THEN GET TWO ON THE SAME DAY WITH DIFFERENT DATES. Hum?

I mailed them back, waited a week or so, called them to find out when a check would be mailed. They said December 30. WHAT? Nothing I could do but wait. Yesterday I called, because still no check. Was informed that corporate made a decision not to cut the check, until January 30. I about had a heart attack. If you think Suntrust is unfair to you, they are unfair to their workers. I was 200% of goal when I was let go. I did everything they demanded of me, jumped when told to jump. I am hurt and very let down by this company. If any of you posters want any more inside information regarding your complaints or why they do what they do, because you cannot get a straight answer from them, contact me. The issues I have had with them, go way beyond the waiting for my pension check, buyer beware, work elsewhere, bank elsewhere.

I had to close my Suntrust checking account because of unauthorized ACH payments and start a new one there also. I have paid $1,512 in bank charges. The account I closed was left open and they paid out a check made electronically by a creditor who I was trying to negotiate with. It was returned NSF and was written without my knowledge and paid out via ACH. Of course I was charged the costs. They took $396 from my new Suntrust account and paid the old account off without informing till the night before they seized the money. That left me ($341) and of course they continue to charge $36 a week for extended overdraft charges which will add more charges before payday on Jan 3rd. They had a fiducial responsibility to tell me they could do that before they made the transfer. They did not advise me because they knew that they wouldn't get access to a checking account I opened somewhere else.

I should have been told that their seizing my cash was a possibility. If they did I would have gone somewhere else. They violated my trust and is questionable if it is a fiducial responsibility. They also want $5 for statements now so I can start questioning some of the charges I know were fraudulent.

The bank officer took my information and assured my there should be no problem for my loan of $300.00 with an additional line of credit for $200.00 should I need it. This arrangement seemed ideal for my situation and would allow me to purchase some good gifts for my grandchildren and young nieces and nephews. It was a small amount and I was confident I could pay it all back in mid-January. He said he just had to run it by the loan department and he would call me back in an hour. After three hours with no call, I called him back and was informed that my loan could not be approved because I had no credit history which I told him was the case at our interview. He had told me this small loan was a good idea in case I ever needed more money for an emergency, I would have a credit history.What exactly does "pre-approved mean?" Why am I letting them play with MY money every month? Merry Christmas, SUNDISTRUST BANK.

Had all the previous charges been posted off in the order in which they were transacted, then I would have had a negative balance of approximately $49.00 plus the Overdraft Charge. SunTrust applied the Geico payment in advance of the older charges resulting in a lower balance and then posted the other charges to create six Overdraft Charges totaling $216.00 and further making my account negative. Then I had over $1,000.00 in deposits made and once again they managed to charge an additional 3 Overdraft Charges of $108.00. Now the total Overdraft charges are $324.00 in two days and all but one of them would not be justified by standard accounting practices.

I would like to file a lawsuit and possibly create a National Class Action Lawsuit to investigate and sue SunTrust for what is at a minimum unethical and possibly illegal behavior. However I do not have the funding to pay for such an expensive legal action. Do Not Even Consider opening an account with SunTrust Bank - they could care less about their customers and are just another greedy huge corporation that only cares about making money at the expense of everything else.

We called the bank and spoke to the manager and he said, "I didn't do it!" We tried to call for several days. They kept telling us the funds would be released tomorrow and we told them we were right in the middle of moving and NEEDED that money! We finally spoke to another manager and she said, "Of course your money was locked up, it is a SECURED CREDIT CARD! We can cancel it but it will take 3-4 weeks to send you a refund or you can just wait to get the credit card for 7-14 days and that is all I am willing to do in this matter!

We told her our entire house was packed up and we were sitting in an empty house with our grandson and nowhere to go! During this process, they let an unauthorized debit from DirecTV go through on our account and then charged us an overdraft fee (we had enough money in the bank to pay all outstanding debits on our account but this unauthorized charged caused us to have several overdraft fees because SunTrust takes care of the largest amount first) so they paid the unauthorized charge and we were stuck with all of the small charges bouncing!

We called about it, they said if you use your debit card to pay a bill, we are giving the company permission to continue doing so! She asked if we did in fact owe the bill and we told her yes and we have always paid our bills on OUR pay date but we did not give them permission to take it when they decided to! She said the only thing we could do was close the account and open another one! We had to call the SS office and have our check rerouted to the new account and leave the old account open just in case it went to that account and then told us that they would note the old account to keep anything else from being taken out of that...

One day later, another overdraft fee was added to our account for the same thing!!! We called and told them that the manager said she would note the account to keep anything else from being debited without our consent and the woman said there are no such notes on this account! We were NEVER told that paying with a debit card would be giving anyone permission to keep withdrawing money as they saw fit! We never told DirecTV to save the debit card info and continue using it. So now we had to file a dispute to get our money back and in this process, they asked us again, "Do you owe this money to DirecTV?" Well yes we do but why is that any of your business? We DID NOT give permission to DirecTV to save our debit card info and to keep using it!!! That is all Suntrust needs to know!!! I owe a water bill too but they don't stick their hands in my account and try to take money before my payday!

What way is this to conduct business? We were asked to close our personal accounts and safety deposit boxes. We have had ZERO issues with Suntrust. The people at the local branch, that I have dealt with over the last 12 years, have been great!! They were actually stunned when they heard I had to close my accounts and boxes. The Branch manager even called around on my behalf to find out an explanation for this decision. They told her that they needed to talk with me and would not give her any additional information about their decision or a way to fix it; if there was an issue. Their response was the one mentioned above to her also.

This came as a complete surprise to me and her. Customers deserve more of an explanation than the one stated above. WE are professional business people and undeserving of simply being fired from our bank with no explanation? Shame on Suntrust for acting in this unprofessional manner. This bank is NOT, at the corporate level, interested in providing reliable service. I have notified my family of this inappropriate act and they are also in the process of changing all of their banking accounts to another banking institution. We are also NOT recommending this Bank to any of our friends or anyone for that matter. Suntrust's, OUR PURPOSE, statement on their Website is a lie and corporate doesn't care at all of the needs of the people. Find another bank to do business with.

Do not trust this bank, go elsewhere. Your best interests are not at hand. SunTrust can be always found in small low income communities, not to help you shine, but to ensure the overdraft fees, which they will not refund, they do not care. Also, all of the jobs have been outsourced to third world countries to help them save money. Will not promote within, empty promises to employees, and it seems to me that they pay men more, and have no problem letting women go when they reach that 40 year old mark. Not happy, run while you still can.

I told him thanks for nothing. Literally, nothing. I'm going to the local branch tomorrow and I am going to complain and then I'm closing all of my accounts. Mark whose last name isn't given but who can ask me for my IRS information, my last name, my phone number, my address, my credit card number, etc. and I can't know his last name or even my own account number. Madness. I quit.

A few weeks ago I saw a customer get extremely angry with the teller. Not sure what that was about. Suntrust does not use deposit slips for some odd reason. I have found the service at times to be condescending, slow and almost entirely Islamic which seems a bit unusual. My other bank, PNC, an OUTSTANDING BANK, hires Asians, Hispanics, Indians, Africans, ** and any other race/religion. Why does Suntrust seem to cater to hiring a nearly all Islamic staff? What's up with that?

We relayed all this info to Mr. ** who still filed a report with the Hiram Police Dept who then advised us that they could issue felony bench warrants and we would both be charged with felonies. All correspondence with person I received the check from was provided to the police as well as the statement from the bank the check originated from. They are now saying it's up to SunTrust and this Mr. **. My son has contact Mr. ** who is saying that he will not take payment in full from us that he will take it thru litigation because my son said in a previous statement that he didn't have the money. I've spoken with the corporate office who all understand that we are just as much a victim in this as they are yet this Mr.

My son is 18 years old and for him to have a possible felony charge on his record for something we didn't do will ruin the rest of his life and his ability to have a career. I work in the finance field and any arrest will lead to my immediate termination from my position. Nobody at SunTrust seems to want to do anything. We did not know the check was a scam. If we had it would have never been deposited. I have since obtained the monies to pay back the acct yet Mr. ** is refusing. It doesn't seem fair. I understand SunTrust is a victim but so are we. Please help us.

I have tried on several occasions to get to the office of the president with no luck. My info is supposedly being forwarded to him and I've sent a certified letter to Will Rogers, CEO, Timothy ** and the local branch with no response. I can't imagine that there aren't other people out there going thru the same thing right now. I hope that someone can shed some light on this issue and help me to get this cleared up without felony charges being filed on myself or my son for something we didn't do.

When I try to contact them by e-mail, they continuously A) lock up the account with no explanation or B) set a very short "time on line" so short that before I can finish the e-mail the connection is timed out, then they immediately block my account online again. I then have to call during certain hours and waste half an hour before someone in Florida resets something on their computer system. I am very close to terminating them before they put me in an embarrassing position checking out at a grocery store or drugstore. I fail to see why they are so fast to put customers in harm's way and so slow to fix anything or update accounts in a timely manner.

What way is this to conduct business? We were asked to close our personal & business accounts. We have had ZERO issues with Suntrust. This came as a complete surprise to me. Customers deserve more of an explanation than the one stated above. WE are professional business people and undeserving of simply being fired from our bank with no explanation? Shame on Suntrust for acting in this unprofessional manner. I will be following up with every social media outlet I can to warn individuals about banking with this establishment.

July 29th I came down to find Elliot to have him explained what happened, instead another colleague was there to assist; that's what I thought. I gave him all information needed, complaining about the check card ending... which is a new joint account under James..., husband and mine. Told him what transpired and what the situation was, but his arrogance got me. I've never felt insulted humiliated and belittled until that moment. He assumed too much when no one else's know the accounts by heart than the client themselves. Having said that we have had this account for over ages. We haven't done any changes to it neither to the checking account. I do all the calling the work on this account. Having said that, he strongly said that savings account ending.. had another check card without doing a research. He did not only solve the issue but given me an attitude. I was shaking in anger and frustration.

Later that afternoon took my husband with me since by our choice I didn't have my name on that savings thinking it won't be a big of a deal since I have access to it. I for one know how confidentiality work. I have worked as customer services for 7 yrs working for Sprint and AT&T and there's nothing different from how it works from any other customer service jobs. It would have been different and I would have understand and walked away without a heavy heart if he'd handle situation professionally. What made it worst is what Ms. Amela deal with the whole thing. She conveyed that she was listening the whole time and witness how her agent handle the situation but other than she didn't do anything. She covered up the act of arrogance and spoke in behalf of him. The bottom line is, we were there for a reason and that is to fix the issue not for her to tell me what her agent's accomplishments are, that was the least thing I would want to hear.

At the end of the day you guys are behind the counter for a reason, to help your customer. Above the skills and the knowledge is that experience and interpersonal skills. I asked myself if it had been somebody else like, like your kind, probably you guys have handled it better. But mind you guys, we're the customers who you guys should look after. We've manage to keep our relationship with Suntrust and paying a card with $4000 a month with minimum payment of $50, you barely could see that happening. What I'm trying to say you don't handle customer or judge them by how they look. I'm writing this letter so you guys would know how traumatizing and how I felt so disrespected. We all have equal rights here. We are American citizens like you guys, pay our bills on time, work hard just like you guys. So how you treat us is unacceptable. From the bottom of my heart I pray and wish you guys or any of your loved ones won't have to experience what I had experience with you and your colleague coz it's not a good place to be... that's for sure.

I added up what bills I would pay and what I would leave in the bank. She said, "But you will have to get rid of these OD fees," and foolishly I gave her my last $80.00 to cover the two $36.00 overdraft fees. Of course, no card ever arrived, and when I attempted to call her, Marcus, the manager at the branch was very rude stated, "She's in a meeting and so am I." I left my number and asked that she call me back and I have called three other times, but she has never called me back. I am seeking the advice of counsel, and will report this obvious deceptive practice to all I come in contact with.

I asked for a refund of the overdraft fee and was told that they only issue refunds for bank error and this was not a bank error. I asked to speak to a supervisor and she also stated that regardless of what I was told at the branch, this is correct and they will not refund the overdraft fees. I told her that I left a military bank for Suntrust and I am leaving as soon as I get the balance back to 0 and that this is the worst customer service ever. She kindly told me that she is sorry I feel that way, but to have a nice day. I promised her I would tell everyone in any way possible how terrible their bank is. Hence, my post here!

The teller handed me back my check and I took it to Wal-Mart to cash it. The teller had written my account number on the back of the check which makes it a third party check which Wal-Mart is unable to cash. THANKS, SUNTRUST, for nothing. I would highly recommend picking another bank to service your needs. I have had nothing but problems with Suntrust and I have only had an account with them for two months.

They took my money. It was more than enough to cover this check. And then they returned the payment anyway. Now, I will owe fees and the payee will be angry at our business and could also be inconvenienced, and I'll have to cover his fees too. I wasted hours out of my day that could have been used doing actual work to build my business to take care of something that ultimately they failed to handle as promised. It is clear they do not care about customer service at all and my good faith effort was not met with anything close to the same good faith by this bank. I do not say "my" bank, because after today, I will see that they are no longer.

Then I found out that they were charging me a monthly fee to have a savings account at their bank, a supposed free savings account. That made me angry. They shouldn't be able to just change account terms without notifying the account holder. When I called them, they wouldn't do anything for me because I was not my mother, although my name is on the account too. So I had her call them later and they would not refund my money, so I took all of my money out of the account. I was done with SunTrust, or so I thought. My new bank of choice was PNC which I am still very happy with. The only problem is my payroll is done through SunTrust. So if I want my money immediately, I have to cash it there, which wasn't a problem for almost a year.

One day, I went to the SunTrust and one of the employees said to me with an attitude, "So when are you going to open an account here, because I'm not going to keep cashing your checks for free if you don't?" Excuse me? Not only did she say that in an extremely rude and unfriendly way, but I did have an account there. It was still open; it had my name on it along with my mother’s name. I clearly was a SunTrust account holder, and I told her that. Her response? "Well, I see here that you're under 18. So I'll do it for you. But just know in the future that since it's a joint account, I'm going to have to charge you a check cashing fee." Which is like $20, might I add. Obviously I'm under 18, and obviously I have an account there so cash my damn check, do your job, and shut up. Don't act like you're doing me some sort of favor when I've had an account with your bank for over 2 years.

So if you are under 18 or you are a parent of a child under 18 who needs a bank account, don't go to SunTrust. It will just make both of you want to pull your hair out. I'm about to turn 18. So if I wanted to, I could have a legitimate account with SunTrust. But because of the way they treated me, that's never going to happen. Their customer service sucks and I'd never recommend them to anyone. They thought they could bully me and get free money out of me because I'm a minor. They were mistaken. I will never be banking with SunTrust in the future.

They play with the numbers so they can earn as much money off of you as possible. That's another thing when I did have overdraft protection connected with my savings paying $17 a month and I still would get charges? What's the point of paying for the perks if you don't even get them? I'm canceling my account tomorrow.

I called the branch at 622 Belvedere Road in West Palm Beach Florida and spoke to **. I asked her that if there was a "duplicate payment" which there was, one for January by check and one for February by cash (19 $100 bills) and why SunTrust would reverse the cash payment. She was very curt with me which put me out of sorts as I had to come up with an additional amount of money to pay February again and the month of March. Unfortunately, I cannot find my receipt and I was told that SunTrust could only go back to February 14th (I received the letter after that date).

I know that I went to the teller's window on my lunch hour between 12 and 1:30 on February 4th. I know that I paid my February mortgage in cash and I am not trying to get money out of the bank that is not mine (which was insinuated by your branch manager who was very unprofessional) I asked, "If there was $1857 over or under in a teller's drawer, where is the money?" She advised that the teller should go to the branch manager and they would handle it. This was never done.

I would appreciate some assistance in getting this matter resolved. I am a single woman with minimal resources and have been a SunTrust customer for 4.5 years with no problem whatsoever. I do not care to speak to the branch manager on Belvedere as she and I are not seeing eye to eye on the situation. If someone else would care to speak to me regarding this rather sensitive situation, I would appreciate it.

My only recourse would be to contact an attorney to resolve this matter, but then I have lost my cash receipt, so it is your word against mine and I do not take anything that doesn't belong to me. What I would like is to obtain the bank's video from February 4th between 12 noon and 2:00 which would at least show that I was there at that time and the video would show the transaction. Please let me know what I need to do (without a court order) to obtain this video. It is all I have right now to back up my transaction. Thank you.

On Sunday, February 24, 2013, I called your fraud line with a report of a lost or stolen check card. Yes, it was still in my possession, but there were charges on my account that were not mine from two entities. The first place was Bestbuy.com and the second was Sprint.com. I only found them because I was reconciling receipts in my possession that needed to be logged in my personal records. I was doing this from my SunTrust application on my iPhone. I was told that there would be an active case opened and that a new card would be issued. I was also told that I needed to call you again on Monday to speak with a representative to get the case number and the necessary paperwork to get these charges disputed.

I called on Monday, February 25, 2013, and was given a case number but was told that I couldn't file an Affidavit of Fraud until the charges cleared my account. I asked since they were pending why they couldn't go ahead and deny them. They told me that they had to clear the account. I called on February 26, 2013, and was told that now I could file the affidavit of fraud because the amounts had posted. I filled out the affidavit and faxed the same day. I told them that I was disputing the February 24, 2013 charge to Bestbuy.com in the amount of money which was made at 5:15 in the afternoon (per my own research that I had to do from your Melrose branch and asking with my own identification on my own account).

I was house-sitting at the time at a house with no internet access. I was only able to look at my account through my application on my iPhone. This was when I noticed the charges. I am also disputing the February 22, 2013 payments made at Sprint.com at 8:39 in the evening (per my own research that I had to do from your Melrose branch and asking with my own identification on my own account). I was at the time of this transaction having dinner at a Cracker Barrel which also had no internet access.

I have never authorized anyone to use my card. The personal pin I have no one, not even in my family, friends, or co-workers knows it. I had at the time not filed a police report because I was assured by the fraud department that I would not have to do such thing. My summary of events was also right in what I submitted to them. On Saturday, February 23, 2013, I had gone to Exxon to get snacks in the middle of shopping and found the charges on Sunday. I have only ever had a Verizon account up until two years ago when I was given the opportunity to be on my company's Sprint account. I still don't have a personal Sprint account.

I was told that I would be issued a provisional credit in the amount in question until my case was reviewed and the decision was made. I was also told that the money in bounced check fees would be taken care of as well. Then the amount of the fraud would either be charged back to my account if there is evidence that I made the purchases or they would finalize the credit in that it wasn't mine. I was not refunded the bounced check fees. It was only after I called two more times that this was taken care of on March 1, 2013

I received a letter dated February 27, 2013 on March 4, 2013 stating that they thanked me for my inquiries concerning my account and that the temporary credit was issued. It also said I would have full use of these funds while the investigation was taking place on my claim. I was also told that if the claim was denied, the temporary credit would be debited against my account and that I would be notified. I was notified on March 12, 2013 with a letter dated March 7, 2013 that according to the research, the transactions in the amount of money were complete and valid. There were no errors on the merchant transactions and that the money would be retaken out of my account on March 14, 2013.

Of course, I am appealing this decision. I called your fraud department on March 13, 2013 and told them so. I was then told I could not look at their records regarding the matter unless I had a police subpoena. I therefore called the local police department and filed a police claim. I then called the fraud division back and gave the number to them for the police complaint and asked what I could do to get my money back. I was told that I would have to call Best Buy direct and Sprint direct myself and file an appeal with the bank. I was also told there was overwhelming evidence that it looked like my charges.

I called Best Buy Fraud division on March 13, 2013. I informed them that purchase in the amount was a fraudulent purchase. I proceeded to tell them the card number and expiration date so they could research it. They were able to tell me it was a purchase made on a laptop online for an in-store pick up. They even told me the store it was picked up at. They issued a fraud case on it as well with their number. I was told the telephone number was not mine and the email was not mine. I have had both my email and phone number for also over 15 years.

It was bought with my debit card and the address they gave was one of my addresses from a year and three months ago when I lived at an apartment. I currently live at a house, like it says on my accounts with the bank. The laptop was picked up at this store which is 16.9 miles from my house. If I made this purchase, which I did not, I would have gotten it at a store closer. I already have a laptop; I wouldn't have bought another one and such a cheap one. Secondly, it shouldn't have even been approved if the address didn't match my current one.

As for the Sprint charges, I called them on March 14th, 2013. I told them my card number and expiration date so that they could research it as well. They were able to tell me that it paid on someone's account. I asked if it was on an address with my old one or current, and they said no on both. I asked if it was a business account and they said no, that it was a personal account. I asked if they used my name and they verified no. I never give my card to anyone to use and I surely didn't give it to someone to pay their Sprint account. They also said that they could not tell me much more until they were subpoenaed as well.

I am very dissatisfied that the decision was made that they were my charges where there is clear evidence it isn't me. I was never called to verify any of the information submitted or asked questions on what they found. They just took my money like the crooks that used my card to make these purchases in the first place. I have changed banks. I will never use your services ever again.

Trust me, they are in this to rip off small business people. I went so far as to send letters to the president of Suntrust. They called to say they would resolve this matter. And the only response I ever was able to get beyond that was from a supervisor who wanted to let me know he was going to discipline the salesman who did not provide disclosures and just plain lied to me from the start. That gives me great comfort every month when they are overcharging me by hundreds of dollars and refuse to make it right. I have another 6 months to live with these thieves and then it is goodbye Suntrust.

On January 8th about 11AM, I received an email from Amazon that one of my charges had been declined. Upon checking my Suntrust account, I noted that there were a string of fraudulent charges - pending transactions activity on 01/08/2013. I immediately called the Suntrust fraud line (678-462-9964) and talked to a woman, who tried to tell me how to fill out forms and refused to listen to the issues. After about 15 futile minutes of trying to explain the situation, I asked for a supervisor and was connected to a Carol (1-877-716-5678 ext **) who gave me a case #** and proceeded to read from the same script that the other person had read from.

I explained repeatedly that these were fraudulent transactions (later I found posted from India) and that they should not be processed. I called their attention to the word pending, which they did not seem to understand. They said I could recover the funds after I filed the proper paperwork. I explained that the word pending meant that the monetary transfer had not yet occurred and that I was giving them plenty of advanced notice of the fraud so they could suspend/cancel or otherwise stop the completing of the fraudulent activity. They totally refused to either understand, comprehend or be willing to do anything at all. Ms. ** said she would send the form to my local branch and that I needed to go into the branch to sign the form so my funds could be recovered.

I again tried to explain that the funds had not yet been removed from my account (as shown on the screen), but she refused to pay attention. Since this was being recorded, I asked for an audit number/trail for the recording and she blatantly refused to provide it. I indicated that it might be necessary if I pursued legal action with the state Attorney General for co-conspiracy before the fact as they were directly assisting the fraudulent transaction and transfer of funds should they allow the transaction to complete during overnight processing. I further informed her that I had been in the financial industry as an IT consultant, programmer and analyst for over 40 years and had some knowledge of how the banking systems worked, but she refused to be willing to do anything at all and basically hung up (see transcript of recording if it can be found!).

Secret Service contacted: In frustration, at 14:18, I called the Orlando office of the United States Secret Service who handles electronic commerce fraud. I was immediately connected with a courteous agent. I explained the situation and he seemed puzzled that the bank had refused to do anything and suggested I go directly to the local branch office and talk to a manager as it would then be their direct responsibility if the fraud was permitted to go to completion with the actual transfer of funds. I said I would report back on the results.

Suntrust Hunters Creek Branch: As I was directed by the Secret Service agent, I immediately went to the local Suntrust branch office and told the manager that I had been directed by the Secret Service to talk to her. She was at a greeting station and was shuffling papers and had me wait for several minutes before deigning to see me to her office. The branch manager's name was Rosemary ** (407-858-1268) and she was polite, calm and listened to what I had to say. I acknowledged that I was agitated from the insanity of this and the total lack of help, advice or assistance I had received so far. She proceeded to pull up my account on her computer workstation, noting the transactions I disputed.

She basically began to repeat the same line of recovery of my money should the transactions prove fraudulent and that I had to file a claim form. Again, these people do not seem to understand their own systems and the word pending. I again explained that I was providing ample notice of the invalid transactions, but she refused to take any action, pointing to the areas of the form that I must fill out. I again said that she was aiding a fraud as a con-conspirator before the fact if the transactions were allowed to be posted to my account. It fell on ignorant/deaf/arrogant ears.

She provided me with a copy of the report I filled out. I noted that one transaction was valid, having been dated the day previously, but she refused to correct the document, so I drew a line through the approved transaction that was to a totally different company. I left her office again indicating that I would contact the state Attorney General to report the supporting activity if the fraudulent transactions were allowed to be posted. She smiled and totally ignored me. No matter the outcome, which I will document tomorrow, January 9th, 2013, I will close my accounts with Suntrust and never ever do business with them or any other bank again. I plan to move my accounts to a local savings and loan.

01/09/2013: So even after I went into the branch and talked to the manager, they still stole the funds from my account.

01/22/2013: It has been 14 days since I reported and tried to stop this fraud and still Suntrust keeps stealing from my account. Now they are piling up extended overdraft fees on my account from which they have stolen my funds. There seems to be no recourse.

02/06/2013: It has now been 28 days since my initial report to Suntrust of the fraud perpetrated by Book My Show in India. My account continues to be charged huge fees for nothing. I have received no call, letters or other correspondence relating to this matter. I plan to take this to the public in the near future to dissuade anyone from doing business with Suntrust Financial Institutions!

On the second statement, I received an interest charge because I did not pay the balance in full including the convenience check amount. I complained to a manager and then to the President's office and was told, in order to avoid interest, I would have been required to pay all previous balances in full and stop using the card, making no more purchases. Now I'm getting charges, interest on purchases I make even though they are not even due yet.

What a joke! Whatever you do, don't use the convenience checks. It is a big fraud and a very deceitful practice. Suntrust, you got me on this one, but rest assured my accounts will be closed and I will let everyone I know to close their accounts to go to another bank. Hope you're happy! Clark Howard is correct - Fire the big banks!

In January 2013, there was a judgment awarded to them against me in excess of $12,000. The point is, I readily admitted a mistake and I thought I did the right thing and was screwed by their big money greed. I would not ever advise anyone to have any dealings with them. Just read all of these complaints - that should tell you something. Much like the Mafia, you will have to pay Sun "bust's" vig, which in legal terms means ridiculous interest.

Well, when the sale fell through due to their dragging their feet on the short sale for so long, they did report it and not only that, we had already cancelled the insurance and they tried to say we owed them for the insurance that they provided which was nearly $1000 for a month (we had been paying around $400 for a year!). Another buyer was found 2 weeks later, but the short sale didn't take place for another 3 months, during which we didn't pay anything on the house payments, as a Suntrust employee told us not to as the sale would take place "any day now". Eventually, the short sale closed, but Suntrust harassed us for the insurance money they said we owed until I got very nasty and told them that wasn't going to happen, as it was a ripoff on many levels and we had talked to an attorney, which eventually made them reconsider and they finally dropped the matter.

These people are liars and cheats and I wonder how much they've made off their very expensive home insurance they are more than happy to provide under circumstances like this one, with problems of their making being the problem in the first place. If my real estate agent hadn't gone to their offices and refused to leave until something was done about completing the short sale, it probably would have never gone through, as the house sat there and they made insurance money and amassed money for house payments we were specifically told not to make! Do not ever deal with this bank for bank accounts, mortgages or anything else - they will lie, cheat and steal from you and deny it ever happened or they did anything wrong.

I made several cash deposits after the check was deposited, which were enough to cover any outstanding purchases I had made against said check once I learned it was being held. On the 5th day of the hold, the check was returned (account closed). How I was supposed to know this was going to happen is beyond me, but the hold for the amount was still on my account despite the check being returned (funds I never had access to anyhow) and my direct deposit for more than 3 times the amount of the fraudulent check posting. My available balance was in the negative, while my actual balance was in the high hundreds. We had zero access to our money until the 7th day.

On the 7th day, my husband's direct deposit went in. I called the telephone information line to verify the funds and I get what should be the correct available balance. My husband did the errands, including purchasing groceries, and the card was denied at the register. A call to ST revealed there was a "no debit" hold on my account. We were told it was because we needed to do new signature cards. We did that and we were told the freeze would be lifted by the branch manager ... who happened to be off until after the weekend (3 days later).

On Monday we followed up, and the branch manager said she couldn't do anything. She called the Fraud unit to find out they were the ones who had frozen the account. They let our direct deposits go in but won't let us access our funds. My 6 kids, including two foster children, had no Christmas presents! After a week of phone tag and hours long branch visits, we were told our accounts were being closed and we would get a check once that was done. I asked how long it would take, and no one could give an answer.

"When the investigation is over..." is the word, but then we're told anything from, "investigations can take up to 30 days" to "the investigation is over, we're in the process of closing your accounts" to "call us tomorrow to get an update on your account and see if you can withdraw some of your funds." Okay, so when do I get my money, and why would you close an account over a fraudulent check that I was a victim of?

We're supposed to move and we can't because we can't pay Cobb EMC to turn on our electricity. We can't get a rental truck or pay movers. We may lose our foster children over this, and they've already been disrupted twice since coming into care. We're real people with real lives and Suntrust is sitting on over $3000 of our money. Run far, far away from this bank. No one knows what's going on, you will not get a straight answer, and they will allow all your familial income come into their accounts knowing full well there is a debit restriction on your account. It's unscrupulous.

I had several bills to be paid on the 3rd and others to be paid after October 10, 2012 when I would receive another deposit into my account. My account showed $26.00 and there should have been approximately $250.00. They paid the bills I had scheduled for the 3rd on the 3rd and also paid a bill I had scheduled to be paid on October 15, 2012 paid on October 2nd when I had just $0.62 in my account. When I called customer service, the rep said the bill was due to be paid on the 2nd. I had reached my breaking point with this bank and was not accepting his lie and told him so. He called online banking to check and told me this, “Oh, yeah, you did have it set up to be paid on the 15th, but you changed the date.” No, I did not. I will get every dollar they have ever stolen from me. Mark my words, SunTrust: karma is one ** who always gets her man!

This is a business card and we have several recurring expenses that go in it each month. We have always had fund to cover any charge and have never had a problem with the way the checks were made out. According to our CPA, the check needs to be as we have been writing them. But Suntrust now says they need to be made out to me personally, even though the name of the company is on the account! Suntrust is not trustworthy! Neither are they customer-oriented. Never bank with them! Although there are some good people who work there, when people like Jeff ** and Shannon ** interfere into the lives of others just to prop up their self-righteousness, it shames the entire organization!

Suntrust did an investigation and simply said we did it. They do not provide any picture to prove it was us, just their say so. My wife's company has provided us with GPS locations of the times in question, and she wasn't even in the same town on 80 percent of them. Suntrust is nothing but a bunch of lying, greedy corporate thieves; and they do not want to honor the zero liability policy, because it will hurt their bottom line. I am not surprised to see so many upset people here complaining. They are the worst bank I have ever dealt with. I will be persistent, and before it's over, I will get my money back or they will lose this much in lost customers. Spread the message: Do not bank with Suntrust, unless you want your money stolen and not returned.

I started banking at another branch and was treated so professionally by a young service representative, and he was a pleasure to deal with. Today, I was in the bank and asked to speak to the branch manager. I was told to have a seat and wait until she got off the phone. She spoke to another employee of the bank and told me she didn’t have time to see me! I was told to come back tomorrow. All I wanted to do was tell her what a nice young man she had at the teller line and what a pleasure he was to deal with! What a shame. I have been with Suntrust for 17 years and now I am going to another bank. How can anyone treat a customer like this is beyond me. The young man I was going to praise is Brandon **, and the branch manager who refused to see me was Melissa **, VP Branch Manager.

Today, I was told to not go by what online banking says and that their screen is different than what we see and you cannot go by that balance. So here is the question: Why have online banking if it is no good to me but good for you to get the overdrafts? I am closing my accounts with them, and I will never use them again and may just go back to what my father has always said, "Cash only." Banks only want to use you to get the fees. I am here to say "leave Suntrust and run far away from them. They are the worst bank around."

However, sometimes it's convenient for me to use the Kroger location in Fountain City because I can shop and then make a deposit. But now I won't make a deposit there. If I have to, I'll make another stop to go to one of the other locations. The Kroger Fountain City location said that ST will not equip them with the necessary tools they need to handle quarters. The last time I went there I only took 10 rolls and they can be counted in less than 5 minutes. But again, they start giving me a hard time. It's horrible to need to make a deposit and fear the trip to the bank. Again, my highest regards to the girls at the Fountain City, Tazewell Pike locations. They work so well together and help each other out with customer's transactions. You don't see this kind of teamwork anymore. They make me feel comfortable and I really wish ST could do a little something special for them.

I would wake up in the morning and see 4 or 5 penalty fees totaling $105 or greatly far too often. Complaining was useless. Instead of them simply clearing things that funding was available for (again, like BB&T does), they would give you their song and dance that this payment came in first that day thus, taking your account over then "conveniently", these other payments came in. Thus you being charged overdrafts for each. Ridiculous. There should be laws against this. If a class action suit is taking place, I would be happy to sign up. I am certain I have paid Suntrust well over $20,000.00 in penalty fees.

As a single, 40-hour working mother of a nine month old baby, this is my only source of income and how they were so unhelpful to get my own pay check is appalling. I never touched any of the fraudulent funds and was a victim of a scam. So I am going tomorrow and I am not leaving until they release my own ** money. So be it if they have to call the police, I am going to tell the police how crooked and how they are stealing my money. Hope they are ready now to give me my money. Now, I may never be able to open another account, not that I have any trust in any bank. I ** sure don't in Suntrust!

Then shortly after, I was charged for these crooked, loan sharking, nothing short of pirate-like business dealings. I owe them $50.00 no more! I will pay back $50.00. No more. I do understand now that this is the norm for legal theft by bank, but I'm not paying for it. Not to mention, they caused me numerous denials for bank accounts services. I need it to end now! In Jesus name!

Every time I call customer support, they want these two items to help me. I went in circles, trying to get any help from them. I finally managed to figure out the balance on the card 2 weeks ago--a little over $3. Then today, I tried to use it, and it was less than a $1. Oh, and the real kicker that made me angry was I need to use the exact balance on the item I purchase to use it! Talk about inconvenience. What a waste of money and time. The whole card is a plain scam: charges to open it, charges for having it and not using it within 12 months, and you cannot use it unless it is the exact amount. I will never use Suntrust for anything or use anything associated with them.

Long story short, my wallet was stolen and someone, possibly a co-worker, withdrew money out of my account. I have never entered in the first P.I.N. at the opening of an account. I've banked in at least three other different banks and they always mailed me the starting P.I.N. If SunTrust Bank had done this procedure, there would have been less chance of my debit card being improperly used. SunTrust should improve their banking technique so simple problems like this can be avoided. Problems will happen, but it will be less problems if SunTrust Bank would catch up with the 21st century.

Why did they sell me a worthless card? Why will they not refund my money? For a bank that states they appreciate your business, they show that they do not. In summary, they sold a worthless piece of plastic and now refused to refund any money for it.

Now, there are several other overdraft charges because of this, even though there was $445 deposited during this time frame and my account is still negative over $300 and climbing with every little fee they can find. My account should not be negative, which leaves me feeling like my bank is robbing me. My only course of action left is to close the account and start over somewhere else. I've never hated anything or anybody before. First time for everything.

I am unsure as to why I am being punished for following the directions given to me by a Suntrust employee or why Suntrust is unwilling to make it right.

Finally, in late July or early August, we reached a lady who told us she had the loan in her department, but the loan was no longer there. It was sent to the foreclosure department, with a lady named Pamela **, representing that department. Ms. ** and I talked almost everyday, trying to figure out what could be done at that point, on my mother's behalf. Ms. ** informed me that she needed some paperwork filled out, and returned to her, so that the loan that my mother Janet knew nothing about, could be investigated. Janet ** has been diagnosed with bipolar schizophrenia, with manic depression way back in 1968, and is always paranoid, thinking people are trying to take things from her. When the loan was acquired back in late 2007, she had just been admitted to the psychiatric hospital, due to her not taking her medicine for her mental illnesses, which she stopped taking back in April of that year.

I had to fight with my stepfather John ** for months, before he would let me have her admitted. Once we found out about this loan in 2011, Janet stated that she knew nothing of the loan, and never signed anything to do with a loan. Ms. ** sent this to investigation, on the claim that Janet never signed the deed of trust. The paperwork that Ms.** needed from Janet was inner office mailed from Suntrust in Pulaski, TN on October 7, 2011, and on October 10, 2011. I called to make sure Ms. ** received the paperwork, only to find out that she conveniently was out of the office for that week, and I was informed that no one else was able to help my mother Janet, due to the case being Ms. **'s, and no one else could access that information, which once again I found to be very convenient for the bank, and far-fetched in my belief.

I worried about this for a couple more days, and on the 12th of October, called Suntrust again, to hear the operator tell me that Ms. ** was not available. I explained to her that I needed to speak with Ms. **'s supervisor, due to the fact that I hadn't heard one way or another, about Janet' paperwork, and the last letter that I did receive from the bank, stated that if this paperwork was not in the office, the home was due to be foreclosed upon on that day October 12, 2011. I reached a lady, who when she gave her name, I didn't understand it as well as I thought, because when I tried calling back, they told me there was no such person in that office, but back to that time that I spoke to this lady, who I called Sylvia, she was very rude when I asked about the paperwork, whether they received it or not. She informed me that she would call and find out why they did not receive it in their branch.

I asked her about the foreclosure for that afternoon, and she told me she would call me back, in which she never did, and that brings me back to the fact that I was given the wrong name, because I called back that afternoon when she never returned the call to me, and I was told she didn't exist in that branch, and the supervisor over Ms. ** was in fact gone for the day, at that hour I called. I didn't know what else to do, besides waiting until the following Monday to speak with Ms. ** herself, and when I did, she informed me that the loan was in the investigation department, which we needed to wait for the outcome. She then called me the last week of October, leaving a voice mail giving me a heads up, that the investigation was concluded, and they believed that the signature was in fact Janet's, but I didn't get this message, until October 31, 2011, due to my phone being out of service, and by this point I had also received the letter informing Janet, that they believed the signature on the deed of trust was in fact hers.

I then called Ms. ** on the 1st day of November, in which I informed her that Janet wanted to appeal the decision, because she looked at the signature that Ms. ** stated they found in the investigation to be hers, and Janet, along with myself, knew for a fact the signature was not hers. Ms. ** then told me she could re-submit the paperwork for investigation once more, and I agreed this is what needed to be done, along with informing Ms. ** that I would now be hiring a lawyer for my mother. Ms. ** agreed, and asked that once I did that, to please call her, and inform her of the name of the attorney we would be using. On November 2, 2011, I received a letter addressed to Janet, or current occupants, that the home was foreclosed on October 12, 2011, which was the week that Ms. ** was so conveniently out of the office for the week, and no one could help me, along with me speaking with the supervisor on October 12, in which she never contacted me back, as she stated she would.

While this whole loan mess was in the investigation department, the bank went and foreclosed on the home, which I didn't believe was legal. At this point, I contacted Legal Aide, because my mother is on a fixed income and widow, which meant that she lost a larger income than hers, and could barely make her bills. The fine people at Legal Aide had me come in, and fill out an application for Janet, then two days after that, was taken care of, one of the attorneys contacted Janet, asking for all the information on the case. We gave all the information, and within 3 days, received a phone call, stating that if we would have contacted their office months earlier, they may have been able to do something, but being that we needed the help immediately, we were given a number for a lawyer here in Pulaski, who I called at once.

He told me that I must have missed something in the whole situation, and said he was going to find out everything he could. We received a phone call from him later that day, for him to inform us that Janet indeed signed the deed of trust, and that the lady from Suntrust who notarized her signature, would swear to that under oath. This only enraged me more, because if they had this so called deed of trust that was notarized from the start, they would have had no reason to investigate the signature, and say that they compared it to a signature card, from when Janet opened her checking account at that bank. They even sent me a paper with the signature on it, which was not my mother's signature. Now, all of a sudden, they have a deed of trust notarized with a notary, who is willing to go to court for her own employer.

I thanked him for his time, in which he told me that we would receive a bill for, and started calling other lawyers in our area. To Janet's and my dismay, all of the lawyers contacted stated they couldn't help us, which made me feel as if because this was a big bank in the area, no one wanted to fight against them. I feel that my mother Janet has been unfairly foreclosed upon, was not given the chance to keep her home by hiring a lawyer, to help her fight the wrong doings in this whole mess, and was not even offered the chance to catch the loan up, so that she could keep her home. This bank just went ahead and foreclosed on her, without giving her a chance.

I did go to court on her behalf on January 9, 2012, to appeal the case, and was informed by the judge that I could not stand and represent my mother in this case, and that he would reschedule the hearing for January 24, 2012, at which time, I had to make sure that Janet was present. Janet ended very ill, and had to go to NHC nursing home for rehabilitation, and is considered a home bound adult. I called Andrew **'s office, who is the attorney representing Suntrust Bank on January 23, 2012, and explained to his secretary that Janet would not be able to show up in court the next afternoon. She informed me that she would give Mr. ** the message, and he would return my call the next morning, which he did.

I explained everything to him, and he asked if Suntrust had contacted Janet about giving her $2,000.00, if she handed over the keys by the end of the month, at which time I reminded him that she would not be able to pack everything, find a new place to live on her income, and move in 7 days. Mr. ** told me he would call me back in just a little bit. When he did call back, he informed me that the bank would give Janet until February 29, 2012 to move out, and that all I had to do was show up in court that afternoon, and get the paperwork for Janet to have her sign it. So that is what I did.

I don't believe that this was in the best interest of my mother, being that I think Suntrust took her home illegally in the first place. I believe that this offer was made, so that we would not have a chance to find a lawyer to handle the case, but I wasn't able to do anything else, due to Janet being in the nursing home, along with not wanting to take her into the courtroom, and chance sending her into one of her many personalities, then being thrown in jail for one of many different reasons, like offending the judge, or cussing the attorney representing the bank, who she feels stole her home. I will tell you this, I had to take the paperwork over to the nursing home, for her to sign in front of a notary, and once I was able to get the notary to witness her signing the papers. The notary did not ask for my mother's photo ID.

Thank you for your time, and anything you can do to prevent this from happening to someone else through this bank. As for my mother, she will be out on the street homeless, after 11:59PM February 29, 2012, along with my 14 year old son, and myself, who gave up everything to come live and take care of her, after she lost her husband.

Explain what's the point of needing $10 to cover a check, they transfer 8.50 from over draft, charge you a fee for the returned check that they paid and so why do the transfer if it is not going to cover the check and charge you for the transfer and the return check charge? That's just charging to be charging fees. If I do not have enough for the transfer then why create an additional charge to make the account shorter in funds than it already was? Not good business practice. I will be looking on a transfer. This was the final straw.

We were on business trip overseas and the closest SunTrust branch was about 14,000 miles away and 16 hours flight, so going to the branch was out of question. They will not perform wired transfer over fax, as other banks do for us all the time. They do not care that transfer is via a major closing company or that we have HUD in our names. The person (manager) we talked to refused to provide any information about him except his first name. "We will call you back." Guess what? Never heard back.

Seller's agent decided to help us and agreed to take a personal check. We wrote a personal check. Our money have been taken from our account and surprise # 2: SunTrust has decided that our check was a potential fraud on the ground of "no previous history of writing large checks." They refused to provide any written explanation why the check has been stopped. They failed to pay for the fees to seller caused by their mistake. They never called back. They just stopped check on the last day when it was supposed to be cleared. Bank manager says that the seller should resubmit the check and wait for more 5-6 business days to have it cleared.

So, the summary is we have money in the bank and SunTrust de-facto denies us access to use it. All they say, "It is to protect you." We have spent about three hours on their phone lines, talked to multiple levels of management. Three most common answers are: "I do not know," "Ouch, the department you need is closed now" and "Sorry, I am not authorized to resolve such issues. Please stop by our branch." So far, we have lost about $500 in different fees just because we "bank solid" with the SunTrust!

So, she couldn't cash the check. No other options were presented to me. I had money in my accounts there. The check could have been deposited cash withdrawn for me or they could have managed some other brilliant banking move but instead I left there check in hand and incredibly angry. I later called customer service who connected me with the bank and who subsequently apologized. Thanks for nothing SunTrust! I am seriously considering changing banks!

I called the Suntrust Fraud Department on December 13th @ 8:30am and spoke with a lady by the name of Sherry who then gave me a case # to hold onto and informed me that the 2 charges for the same amount of $23.98 would be posted back to my account within 2 to 3 business days. On December 16th, my payroll deposit came in and it was only for $466.71. I went to the drive thru of a Suntrust Bank and I wrote a check for $416.00 and was told to come inside the bank. I spoke with a Supervisor by the name of Mrs. ** off of Bumby and West Colonial in Orlando, Fl who rudely informed me that my account was being closed and my money will not be released to me due to excessive claims. I asked her why. She then stated that this was all she could inform me of. I drove over to the College park branch and spoke with Mrs. Carol ** and she got on the phone and she stated as well that there was nothing that she could do and that I would not be receiving my money which was my paycheck.

Around 4:30 pm, I was able to speak with an (area manager) by the name of Brittney whose personal number I have. I tried to explain to her what was going on and I was then rudely interrupted by her and was told that if I did not have excessive claims I wouldn't be going through this. She then looked at the account and stated to me that I could go and get my money and she would then make a phone call to the Pine hills Branch of Suntrust. When I got up to this branch, I went through the drive thru due to the inside of the bank was closed. After waiting for 30 minutes, I was then told that no funds could be released.

I spoke with Brittney again @ 6:08 by a phone call that she made back to me and I informed her that I wanted my money and that I was very very upset and that I was being treated as if I was the one who was stealing my own money. She then told me to go back to the bank again on December 16 to have my funds released to me. On December 16 @ 9am, I went into the Pine Hills Branch and was informed that a phone call had to be made to have the funds released. I waited 45 minutes for the ok on my funds being released and I also know that Suntrust Bank did not put the money back into the account that the merchant took from me. I was informed Friday on December 16 by the Fraud Department that the merchant put the money back into the account.

The way I was treated was not acceptable. (Very gross misconduct). I was still charged overdraft fees for the gas purchase and the money was accounted for and I have text messages stating that the money was there. Please tell me why I am still waiting for my funds to be released to me. Due to excessive claims if you go back through the account you will see that the merchants most of the time put the money back. Why was I denied funds to my direct deposit? Why am I shouldering the burden of something someone else created on my account? Can you please tell me by law the funds availability with Suntrust Bank?

I had previously filed 'fraud charges' on 3 different false charges in different months of the year on other crooked-business charges on my debit card. So, while they got tired of seeing me and my witnesses coming in so often, I had to file another 'fraud charge' against the tow-truck company that overcharged me $40. Triple AAA defrauded me too! But that's another story.

A week later, I could not get any funds out of the ATM. I had to go inside the bank. They kept me standing around for nearly 20 minutes (a long time) while the manager and her right hand were huddled in the glass-in office, with me watching. Finally, they waved me in (I'm still on 1 crutch) and informed me my account was "closed out" for too much activity. What the **! That's right! There are too many notaries (6 in 2 weeks) and one too many fraud charges (everyone was valid and proved by the fact every crooked-business refunded the charge once I filed the fraud document through the bank).

During that time, I had ordered another pad of checks, having gotten them free for the last 2 years. Surprise! They charged me $21 for them. And a few days later, they 'closed' my account! Suntrust is a bunch of lying scumbags! Please subpoena me in your class-action against these bums. I want to take the stand and tell the world what "6 years of allegiance" to their dumb bank got me! P.S. I was forced to give them 1 star to get my complaint to post. Really, they deserve a -10 for "fraud deceit".

There was nothing pending. I did transfer from my account, to my son's account, back to my account, because we couldn't find his debit card. How all of this showed online taking from my account and going to his, showing the debit from mine, and the credit to his, and when I transfer money back into my account from his, my online account show the credit and the debit. Suntrust deleted all transactions that was done over the weekend to Monday 11/14/2011, (mind you, I have been checking my account all weekend.)

Tuesday, 11/15/2011, the account had been altered. There were no transactions showed over the weekend, there was no transfers nothing, my online account stopped at 11/07/2011. I thought that Suntrust was having problems with their computer system, until I checked again on Tuesday (11/15/2011) morning and find that it did not change .

The new information became available Wednesday (11/16/2011 ). I called the bank, and spoke to the bank supervisor. I explained to her that all the transactions that took place over the weekend was not recorded. She informed me that the computer did an update, so things that happened over the weekend was up dated to Monday, and because of the holiday, all transactions was posted on Monday 11/14/2011, and that debits are posted first, which gave me more money in my account than I had.

My transfers, which was done on the weekend, did not get posted until after all the debits was posted, which overdrew my account. I had an electronic withdrawal for two hundred and twenty-nine dollars, and fourteen cents($229.14) . Which I knew was not available. I did call the company to let them know, but they informed me that it was too late. I let them know that it will be returning. But because of the way that Suntrust do their posting and putting more money in my account than what was actually there, and all the others transactions that occur left my account overdrawn by five hundred and forty one dollars and twenty three cents (541.23). I called the bank again and spoke to a supervisor by the name of Neil, he informed me again the same thing that the first supervisors said, and added that she wrote in the system no more overdraft refunds. Needless to say, I will be closing my account with Suntrust.

The Suntrust Hickory Ridge Branch located at 6470 Freetown Road Columbia, MD 21044 allowed the company account of Proceaux properties which I am the sole signer to be breached on on several occasions. On Jul 26, Aug 31, Sept 6, Sept 10 2011. Statements and checks were printed by a Vellcia ** and given to Marlena **. I notified the Hickory Ridge Branch manager (Nora **) and was told to expect a letter addressing the issue. However, when my Attorney called to inquire about the letter, they did not get a response. I called Ms. Nora ** on the 18 Nov 2011 and was told that the matter was now out of her hands and a Marcia ** would be handling the matter, and the letter I was expecting was not sent.

Immediately, I stepped to my left to the other ATM and inquired my balance (the one on the right is still frozen). No deposit of $380 was shown! Now, keep in mind, I put $500 in, and it spit out $150. Now, $380 of my hard earned money is unaccounted for. It's lost somewhere in this ATM! So, I called a customer service rep, as I guard the ATM, I would not let anyone use it, and she basically just wanted to write a report into their system and give me a confirmation number, saying it will be notated. I was appalled at this girl's tone and with the procedure she took about solving my problem. Times are rough right now, and I cannot afford to give up $380.

I asked to speak to her supervisor, which took nearly 20 minutes to accomplish. I stated that I'm highly uncomfortable with what has happened and of how they wanted to resolve this. I told them that I needed some kind of physical proof that this would be credited to my account, an email, a fax, a recording of our conversation, which none of these she could provide. I explained to her that as a business owner myself, if a customer suggests that they have been short-changed, the merchant has a responsibility to perform an audit on the register, and if indeed there is, it surely is my fault.

They didn't call the branch manager, the guy that services the machine. I was worried that the money may be spit back out. They also refused to close the ATM down, just in case. I asked them, "If someone called and said that your machine is spitting $20.00 bills out into the street would you shut it down?" Her answer was, "Of course we would." So, I asked, "Why not when a customer inserts money and it goes missing?"

I also tried to get her to put herself in my shoes, and I asked, "Would you ever hand somebody $380.00 without getting a receipt or exchanging some kind of document, explaining the details of the transaction?" It seems like this was their first time handling this situation. So, as of now, there is no trace of my $380.00; not online, not at an ATM, and not on Suntrust's end. It's very frustrating! I took out in the cold for an hour and 10 minutes on the phone with this incapable person, and I got nowhere.

I told her I would be closing my account. I instructed her to put this information into the log, "I will be closing my account on Monday, October 31st, 2011. Of the 14 requests I made, you (the employee) were unable to fulfill." When I asked her to repeat it, she was unable to because she never logged it! I asked her again to log it. I can only hope that she did.

To make a long story short, I paid the balance, closed the account, and they again charge Netflix to my closed account. And now I owe the negative amount and all fees which are adding up.

I am a 63-year old retiree that, due to health reasons, was forced into an early retirement in December 2009 at the age of 61. I was also a victim of the WorldCom embezzlement scheme that wiped out my retirement funds. I am living on my Social Security benefits and my savings as my 401K plan was drained over the last two years. Every new fee charged to me lowers my standard of living and puts me in a position of having to make tough choices regarding medications I take and food I put on my table. I am fortunate in that it appears that I will avoid your $7.00 monthly maintenance fee (as I use direct deposit for my Social Security check) and only will have to pay a $5.00 fee because I use my check card for my grocery and gas purchases and to use your bank's ATMs.

But that is not the point of this email. The purpose of this email is to point out the principal that you feel you have the right to make up and pass these fees onto your customers. Don't forget that banks would not even exist as an industry if people did not entrust our money into your institutions. It's our money you use to make your enormous profits without any risk to any of your own capital.

And don't you dare say that you do not make enormous profits even in these hard times. Just look at the marble and glass, high-rise building structures you construct and work in throughout the country and the bonuses that you pay your executives. And now, you want to charge us additional fees to use our money to continue to make your huge profits while we get no return on our money at all? How much money is enough to you people? This is just pure out greed.

These fees should not be passed on to your customers. And don't even get me started on your ridiculous overdraft and stop payment fees of $36.00. Those amounts are ludicrous. All these fees are part of your operating expenses and should come out of your operating expense budget. The customer should not have to pay for your bank's operating expenses. That's just part of your owning and operating a business.

The bad part of living as long as I have is seeing how things change for the worst in our society. When I was young, banks and their customers had wonderful relationships that they equally nurtured. This was the time when you opened an account at a bank and you received a free toaster or coffee maker or alarm clock. And you also received a 5% to 10% return on your savings account. How sad that those days are gone.

Having said all this, I probably will remain a SunTrust customer because I would rather be cheated out of $5.00 a month by you than have to work with the U.S. Social Security Administration to try and set up a new direct deposit to a different bank. They are even worse to work with than banks or insurance companies. So, you win just as you knew you would. Part of the reason why I have been a SunTrust customer for so long is because I thought your company was different from other banks. I thought that you cared about your customers. I see that I was wrong. You are just as much practicing extortionists as the rest of them. You should be ashamed.

I later received an overdraft in the mail, and then the day after, and the day after that. I was blown away, so I called the call center to see what was going on. The lady told me that SunTrust is charging us if we have pending charges and NSF fees if they post. "**" I've being managing our account by online cash manager, and the people at the bank are always telling me how good of manager I am. Do you know what the lady told me? She said, "Online cash manger is not accurate!" I was pissed, our company incurred $277.00 in penalties, over something that was not shown on their online cash manager.

We are highly considering switching, because how can a bank promote an online service for clients to use, just to tell the client, "The data you saw isn't what we saw, and it's not a bank error."

This incompetent idiot gave me a new case number and asked me for 48 hours to research. After calling her for the fourth time on 08 Sept 11, she suddenly acquired an amnesia not remembering that there were six transactions /refunds to get back funds for. She lied to me and said that only one transaction was researched or discussed with me. She also said that she did not give me a case number!

Now, I am ready to go to the branch tomorrow (09 Sept 11) and make the manager Gloria ** call the supervisor to this incompetent liar Daphne ** and get this straightened out. I want all my money to be given to me in a cashier's check. It is $548 (maybe more) because the stupid idiot had a check mailed to me today for $537.00 instead of letting me get it from the branch. And there were two more checks: $487 + $36 which were mailed on 29 Aug 11 and I have not gotten either of those!

These rotten, uncaring imbeciles have jerked me around for over a month and caused me so much stress and time. When the idiots on the phone told me to go to a branch, the ** at the branch treated me like ** saying that I don't have accounts with them. They really don't care about helping me and it just goes on and on. Well, I may have to do a sit in 09 Sept 11 even if they have to call the police to remove me. I won't leave until I have all the legally and rightfully owed money given to me!

As of today, at 3:56 pm EST, the account still does not show a hold of any of the monies. I spoke with the branch manager and he showed me where the hold was placed for--the hold was for $100.00. When I started to keep the paperwork he had on my account, he reached and took it from me and told me that I was not entitled to the printouts because they belonged to the bank. I said, "But this is my account and my money that we are talking about." Still, he refused to refund the fees and he also refused to give me copies of the transaction sheet he had of my account. It was different to what was made available to me as a customer.

Outraged by the manner in which I was treated and as a current employee for another bank and previous employee of two other banks, I understand that the bank can issue the credit especially when they clearly see it was fraud. I opened a police report with the area police and constantly called the bank. I also did not receive my new debit card until seven days later.

Suntrust was in no way willing to expedite the situation to make it better for me as the customer.

I found him on Facebook, and he told me that we can’t do anything to him for as long as he will not go back to Florida, and he was going to do this again. There should be a law for this. I also have his old Florida ID number. You have his SSN. I wish the bank could help in some way. Thank you.

On June 29, 2011 I placed a stop payment order for six months on an automatic semi-monthly charge to my checking account and paid $36 for the service. An earlier stop payment order for the same transaction on June 15 and the new one for June 30 were executed correctly. But on July 15, the $1,100 payment was made over the stop payment order causing the account to be overdrawn. There were three $36 overdraft charges after that. A subsequent automatic charge for health insurance premiums was not paid as a result.

I discovered this on July 24 and contacted SunTrust Customer Service early on Monday July 25. Initially, SunTrust was responsive and reactive that morning. Two of the three overdraft charges have been reversed. Since then, there has been no communication with respect to the $1,100 incorrect charge, the last of three overdraft charges or the $36 service fee. (If the service doesn't work, then I feel a refund is in order.)

Since then, I have tried to call for current status reports four times. I left messages twice, requesting current status information but have not heard anything. Feel like they are stonewalling at this point.

There was some discussion that I should have called SunTrust early on July 16 so they could reverse the payment. But I don't think banks can transfer the responsibility of timely daily operations over-site to their customers, I did pay for this service. The only justification for SunTrust not reimbursing $1,172 to my account is to avoid taking an operating loss on their books.

Then, late on July 28 I learned they have charged off the overdraft balance and are looking to me to recover the -$608 balance. That's expecting me to cover the overdraft they created plus I would eat the $1,172 they have incorrectly disbursed from my account. My loss then becomes $1,780 all because they did not honor the six month stop payment order on July 15 which had been issued June 29 and was honored on June 30.

Had the stop payment order been honored my health insurance premium would have been paid timely and the account balance would now be $150.

I have contacted SunTrust by certified mail for payoffs. I have also contacted the law firm of Ben-Ezra & Katz which was representing SunTrust Bank. The law firm did not help me. In February, the law firm no longer represented SunTrust Bank. Then, SunTrust gave me the new law firm in Atlanta, and I contacted them in March by fax for a payoff and have not received a response. I called SunTrust again this week and was told Mrs. ** would contact me. But she has not called me.

I would like to pay the mortgage and late fees from June to November 2010 and the payments from December 2010 to present. I do not think I am responsible for law firm fees or late penalties since December 2010. And I would like to bring the loan current by May 1, 2011. This was a one-time event out of my control which caused me to go delinquent, and I have been trying to bring it current since my settlement with BP in December 2010. Please contact me about sending the funds to SunTrust Bank with certified check by FedEx.

I am taking my business to another bank and am refinancing with another institution. It is frustrating to deal with a bank that does not know what they are doing and puts the inconvenience on the customer because of the banks lack of competency. I left doing banking with Suntrust years ago and now I remember why. They will never get my business again and I am beyond frustrated with the incompetence that I have had to deal with.

Anyway, they approved once again, added exorbitant fees once again. I contacted them about this. They excused $36 fee on August 18th and posted this to the message center online after banking hours were closed, before I could get to the bank, before they were even open for business. On August 19th, they posted an extended overdraft fee in the amount of (you guessed it) $36 and said since they excused the fee once they could extend no further credits. I asked them since they have contact numbers, email address, why they did not attempt to contact me when this problem occurred? Why they took so long to issue a credit to the point giving no chance to pay before any other fees were tacked on?

I am furious and I only paid the original $20 charge they approved and the $36 overdraft fee. This is dishonest the way they handled this and I am never going to do business with this bank and already have family members who have closed their accounts and I am on a campaign to have friends and other family do the same.

After approximately 37 phone calls to Sun Trust, we were given a 6-month forbearance. No one at Sun Trust seems to know who to speak with for loan modification. We even had the VP of the Sports and Entertainment Division of Sun Trust Mortgage call her own company in attempts to get this information, and she was also hung up on, disconnected, given the wrong name of some one who supposedly "had our file"! A Vice President of Sun Trust! We were told last Friday by Sun Trust that we cannot have a loan modification and a forbearance.

Why weren't we told that up front? They could not tell me if that was a Federal law, or a Sun Trust "rule". We would have pursued simply the modification right out of the gate if it was an either or situation. We have applied for SBA and are willing and anxious to rebuild our home, however, we have not found anyone to speak with at either Fannie Mae or Sun Trust to modify our loan so that we will be able to afford both our mortgage payment and the SBA loan! There is something deviant and shameful about this picture. It is not a joke! We are real people! How will you at Fannie Mae help us? Is it not in your best interest, Fannie Mae and Investor- to help us?

I am reminded every time I call Fannie Mae, that you are "simply the investor. Why am I calling you? I am sorry if I sound angry or frustrated, but I am. The loss was completely and utterly devastating on so many levels, and the apathy from both Fannie Mae, and the service is despicable! How will/can you help us? I am actually working on exposing the banks with the local media. We are not in the foreclosure process, and have not filed for bankruptcy, but maybe we should!

What a despicable, evil nd greedy mess. I will wait to hear from Fannie Mae. Hopefully, the person dealing with me will have not only a brain, but also a heart and a solution aside from a ruined credit score. It's an extreme emotional distress.

How do you pay debits on a closed account? How can you re-open someones account after they closed it? To this date they are still paying my bills and I am getting further and further in the hole. On top of that half of the debt is NSF fees!!! The debt consolidator cant even do his job because the bank won't quit paying the debts. My sister and I have been going around and around with several different people at the bank and we are getting absolutely no where. I have never heard of a bank that pays your bills when you have no money to pay. If I have no money, I can't use a debit card so how or why do they do this. I'm completely stressed out, in tears on a daily basis. I am heading for financial ruin.

Obviously, I am further in debt. I cannot pay. I cannot get a debt consolidator like I wanted to, to get out of debt. I am completely stressed out, in tears all of the time. My sister is so stressed her hair is falling out. We have very very little money, children to feed and we worry of the day the swoop down like vultures and take our pay without warning. We barely pay the rent and utilities right now and we need pinch every little penny just to buy a loaf of bread. Obviously, I am further in debt. I cannot pay. I cannot get a debt consolidator like I wanted to, to get out of debt. I am completely stressed out, in tears all of the time. My sister is so stressed her hair is falling out. We have very very little money, children to feed and we worry of the day the swoop down like vultures and take our pay without warning. We barely pay the rent and utilities right now and we need pinch every little penny just to buy a loaf of bread.

They told me because I was not behind, they could not help me. I was approved for short sale in Sept. of 2009 and received an offer on Nov. of 2009. I had stopped paying my mortgage because I lost all child support due to my daughter turning 18. I could not afford to pay my bills and my mortgage. The home was set for foreclosure on Feb. 2nd and it took Suntrust till Jan. 28th to approve the loan. But by that time, the buyers chose to back out because it took too long. Suntrust would not allow us to try to get another offer and the house foreclosed on Feb. 2nd.

Since then, other automatic drafts have been presented on the account and Suntrust says that until the automatic drafts are stopped being presented to the account, it will remain open even though we went together to have the account closed. I do not have the option of closing this account. The drafts will continue to come in and the account will continue to accrue over draft charges.

I want the account closed and they will not allow me to do this! How can this be? If the account isn't closed and continues to accept automatic drafts, it will be reported on my son's credit report and he could have his wages garnished (or mine).

Sun Trust ignored this information and proceeded to harass us on the phone and refuse to concede error on their part. All payments were submitted to Sun Trust on time and in full. I have launched a complaint with the FRCH. I request the negative information be removed as of such time that this is resolved.

After three and a half months, I finally landed a job. I logged into SunTrust from my phone to pull up my account information so I could set up direct my direct deposit, only to find that my account was negative $310.00. This balance was a result of SunTrust paying out $285.00 instead of the $245.00. I wrote the check for, along with a Gold's Gym account that I had canceled three months before the move, and they still had continued to take $50.00 a month from my account, which I had requested SunTrust to remove from my account.

The $310.00 was all bank charges/fees. It took five phone calls just to get them to refund the $40.00 they overpaid, but they refuse to remove any of the resulting bank charges/fees that accrued because they released more money from my account than I gave permission. The day they refunded the $40.00, they hit me with another charge/fee of $36.00, bringing the total back to $301.00. I am behind on all my bills, credit cards and about to have my only means of transportation repossessed.

Needless to say, my car will be the first bill paid once my pay checks steadily roll in. I am fearful of what the balance of SunTrust's charges/fees will be by the time I can start working on paying them off. Is there any legal help for the small guy? I am getting deeper and deeper in debt to SunTrust in just fees, money I can't afford to pay out now or in the next six months. I fear, by then, this will be double or triple the amount they are cheating me out of now!

Since "loan to value" is not determined in the first year based on the home's value, since the home's value is usually maximized at "the market price", the home value is simply considered the amount of the loan and therefore no line of credit or credit of any kind is issued in the first year of buying a home. I was repeatedly told in April of this year 2010 by another Suntrust agent who ran a credit report through Equifax; and again another Suntrust representative by the name of Virginia July 13, 2010 told me the same thing that my home's worth is all that Suntrust uses in determining my being approved for a line of credit. Since my home is worth two to two-half times of the $60,000 loan on November 18, 2010 according to the appraiser used by The Bank of Cleveland in Cleveland Tennessee, each time a credit report was run through Equifax. Since each time I said that I did not authorize a credit report being run through any credit reporting agency if the date of my purchase was an issue of being within the last months less than a year.

Each of these two times I was misinformed by Suntrust representatives who both times said they simply didn't understand me. The time in April the Suntrust representative told me she didn't hear me say when I purchased my home. This is no excuse for Suntrust to use since they have to record the date of purchase and tell me in being fair up front that I had purchased my home at a time too early for a line of credit. The second time, this week, I spoke with Virginia today reminding her I did not authorized Suntrust to run a credit report and told her this same thing happened in April through Suntrust. Virginia told me that the date of purchase had nothing to do with Suntrust's decision. Virginia stated and restated many times in our over 15 minute conversation that my "loan to value" was basically zero since the "value of my home" was figured by Suntrust to be the amount of my loan. She left out what other representatives over about a two-hour span of time told me today that my loan could not go through because I had a new loan not a year old.

Virginia told me she could not give me any phone numbers to call and did not know what she could do to reverse the fact that Suntrust had run a credit report this week. After about three hours of calling, I reached her with the statement that a Suntrust Loan Officer had given me her regional supervisor's office and cell phone numbers and told me that if she didn't know how to correct this matter, that her supervisor would correct this matter. Virginia then told me she would call Suntrust's "Consumer Direct" department and correct this matter and added that I didn't have to contact her supervisor. Virginia said this in a hateful abrupt manner waiting for my response. After my pause (to listen if she was still talking to find she was not), I simply said, "Okay, thank you. Good-bye" to keep from what was harshness about to issue from her if I had in anyway continued the conversation.

Her conversation earlier with me had gotten to the point that she said all that I had to do was to pay for an appraisal and I would be sure to get a "line of credit" if my home was worth what I had told her my appraisal was set at. Then, she attempted to start an argument with the words, "Well, I'm sorry you don't want to do business with us." I told her that such was not the case, to then order the appraisal which she would neither confirm nor deny she would order when I asked her if she was going to order an appraisal.

My conclusion after speaking to a Suntrust loan originator is that in both events the "loan originators" were under pressure to generate information for pulling someone's credit report. Suntrust's pressure for bank representatives to produce during tough economic times has led to these two events. I want Suntrust to be informed of this complaint's every word and for Equifax to warn Suntrust against such pressuring of its employees to create credit reports such as these that were taken by Suntrust in an unfair way. It is up to Suntrust to get the information it needs to adequately inform its loan customers of the possible outcomes in a correct and professional manner. Both of these records on my credit report must in fairness be removed or so noted as being unfairly and falsely taken without my express and informed acquiescence.

I believe this to be a Suntrust management problem as I have had a problem of a run around with "my" checking and savings bank, Suntrust in even getting a loan when they instructed me I had to get the house signed over to me outside of closing by my brothers as co-owners before they would sit down and determine a time for closing on my loan (that I had to get through the Bank of Cleveland due to this). I want this matter to be resolved at the earliest time possible, these two notes on my credit report to be removed that Suntrust has falsely and actually illegally entered against the Fair Credit and Reporting Act that I personally have studied and taken a test on. So, I know full well what they have done is at least errors and at worst institutionalized fraudulent activity being engaged against their customer's best interest within Suntrust.

Finally, I pulled out my YMCA ID card and showed it to him. He didn't even apologize, he just handed me the cash. I asked him before I left, "what is it that made you question my license, was it that I put highlights in my hair?". He said, "yes and that you have put on weight". I was floored! I could not believe someone would say that to another person. I actually couldn't even eat lunch because it hurt my feelings so badly. This individual should be written up, you don't treat people like that. I am an outstanding citizen with a great job and nice disposition. I now will never get an account with this company if this is who represents them. Unbelievable! You don't question people without reason and you definitely don't tell someone they have "put on weight". The damages are not physical, they are emotional. People need to be aware of this.

They have cross-defaulted my loan with another secured loan I had, though that one was in good standing. I am spending thousands now to defend myself against the nearly unlimited resources of these people, when I was willing to work out a deal to keep them and me whole.

I called the vendor in NC and informed them of the double billing and asked them if they had received the monies; their response was that they received the debit payment but not the Visa payment. I then went to my branch bank in Titusville, FL and explained all of this to them showing them the receipts with the error code on the first debit charge and the Visa charge receipt. Their response was that it was out of their hands and I would have to file a fraud claim. I did so with reluctance knowing now that it would take more time and effort to reimburse my account.

It appears that SunTrust has become so impersonal that they cannot deal with errors in a timely manner or at least pick up the phone and call the offending party and try to clear up the dispute. I wonder how many other parties are double billed by the bank and have to wait for their monies to be refunded. Perhaps millions of dollares are "played" with by the bank to give them a better bottom line. Consequences are that I have filed a claim form and am waiting for my monies to be returned. Banks are quick to retrieve fees, but seem reluctant to pay back when they are in error.

However, what Suntrust did not openly divulge was that three bills had to be paid each month for three consecutive months before this one could amass this vast wealth. No, this most vital information was conveniently and covertly snuck in the fine print. I am looking to initiate a class action against this bank for fraudulently deceiving customers into revealing to the bank what and how their payments are made to various companies. I believe this was just a ruse to get customers to reveal personal information about their bill paying patterns.

They also applied the wire fees and the balance goes negative up. They applied the coming in wire amount and the negative balance dropped down, but remained negative. Then, they applied another $36 fee for the negative balance they created. Now, here is the drill! A few days later, I walked in the branch store and deposited cash. Nobody dared to tell me that I have a negative balance. I was "sleeping" well because I couldn't imagine their sneaky techniques. That resulted another fee of $36. Then, I wrote a check for the cash I deposited and this time, my check bounced because they held all those fess that I was not aware of. This is where I woke up and found out about all these frivolous techniques!

For the record, all this took place on 5/25/2010 at SunTrust branch in Publix with players of the game--the counter manager, Maggie ** and branch manager, Kevin **, who has a filthy habit. When we walked into Publix to shop, he bothers our walking by, getting in front of us with this killing fake smile, and chilling handshaking--bending his back to us as the beggars do, saying, "Welcome to SunTrust!" Personally, at the beginning, and seeing all these complaints online, I thought they are scam, making up cases to take people's money by fees.

But my experience was finally positive. I called district manager, Lisa **. She was amazing although she was not in charge of the certain branch store. She speaks very little, but in 20 minutes, the right district manager, Daniel **, called me personally, and then the customer service operator Chastidy took care of the rest.

After this resolution, I am amazed. I think that in SunTrust, there are really professional persons like Lisa **, Daniel **, and Chastidy and they take care of the mess that managers like Kevin ** and his crew create. I mean, I am sorry, but I am a mathematician. Kevin ** probably knows less than me in ordinary math and numbers. There I am with a print out of all the transactions, speaking simple logic, and I have this guy telling me over and over, the same stereotype answers on my request! I felt like the guy doesn't even use his brain! I mean, come on manager, not all cases are the same right?

Besides, the guy bending at the door, the so-called store manager, Kevin **, called me on 6/3/2010 at 5:50 pm, ten minutes before he goes home! I asked what is the purpose of his call. He answered, "Is anything we can do for you so we can continue the same relationship like before?" What anyone would have answered? The fees, right? This is what I answered, "Refund the fees and we will be okay." Well, suddenly the door-guy, Kevin **, remembered that the purpose of his call was not to get me back as a customer, but to criticize me and interrogate me, if and why I reported that he was unprofessional! For the second time, he persisted on interrogating me if I reported that he was unprofessional. Is this unprofessional to call the customer back at home, at 6:00 pm, evening with family, like solicitors do, and intimidate me on my report of his unprofessionalism? Yes, it is! But he is such a dump that couldn't realize what he was doing right there!

I answered, "Yes, sir, you were unprofessional. One time, when I walked in the bank, you gave me the wire amount although it was not available just so to create a negative balance and charge me with fees. You lied to me on purpose, telling me that I have this amount available. On the second time, when I walked in three days later to deposit the cash, again, you didn't tell me about my negative balance resulting I wrote a check that bounced!"

Right there, I asked him, "Is this professionalism to you?" He went speechless. Something was going on in his mouth, at which point, I decided not to give more time to croak sounds, and I finished the call by saying, "Thank you for your call, sir!" Aren't these two incidents alone unprofessional, yes or not? What a low level freak!

But again, other than that, I feel that I should reward SunTrust in continuing to do business, although I had decided to take my fees back and walk. But I think that's not fair. Daniel ** showed real professionalism. I feel great about it and I write all this incident with the purpose to be fair. This should be recorded among the rest of complaints.

One month later on 6/14/10, I receive a letter from the bank stating that they closed my account! I immediately contacted the Claims Dept again, this time speaking with a young lady. She turned to someone in Recovery and they tell her that I'm lying. No one could have told me that, but indeed they did! She then went on to say that there was nothing they could do anyway because they can't reverse overdraft fees. Again, not what I was told when I began the investigation.

This bank has misrepresented everything surrounding this issue. I reached out to them to assist me through a fraud issue and instead I get burned over $200? Unreal! They continued to process these bogus charges so they could continue to assess overdraft fees at $36 each! I was charged weekly overdraft fees even after I had submitted the dispute!

We got set up with a loan modification. What a joke. They put us on a forbearance program that cut our payments in half for 6 months. We were told that at the end of the 6 months to continue to make our normal scheduled mortgage payment. I did just that, I sent in January, Februrary, and March's payment. They all got returned. I called, they told me I had to come up with almost 8 thousand dollars to bring our mortgage current. I was told when we got on the forbearance program the amount that we did not pay would be rolled into the rear of our mortgage loan.

For the past year, I have been calling, trying to work with Sun Trust to bring our mortgage current. Next thing I knew, we were in foreclosure. I called again, I was told we were still in the loss mitigation process to just hang in there. In the month of May, I got a notice that Sun Trust was putting my house on the Sherrif auction sale. I called once again, was told to submit pay stubs and bank statements, which I did so. They would postpone the Sherrif sale, I went to the Sherrif sale because I did not believe a word Sun Trust said. My house sold for 14,600.00. My mortgage was over 95,000.00 on our home. You want to know the consequences? I have lost my home. I have until December to get out. You sold it well under what it was worth. I was lied to, miss led. Sun Trust should be ashamed of how they the conduct their business. I hope for the Sun Trust employees, that a loved one, a close friend of yours does not get the same treatment that you give your customers. Now my husband and I have to explain to our children, why we have to move, leave the only home they have ever known. Thanks Sun Trust. You need to Change the name of your bank to Sun scam. Your customers trusted you, and you totally mislead them, take advantage of decent, honest hard working people. Shame on you!