Truist Reviews

Originally came on board when I moved into the Tidewater area of Virginia back in 1990 when it was Crestar. Through the years a mostly positive experience, especially at the branch level with a variety of locations with both management and staff having a genuine interest in their customers. I would even go so far as to compliment the quality of my experience as being the same at corporate level dealing with their mortgage, equity, and credit card departments. However, within the last 5-7 years, things have gone downhill in reference to the quality of their customer service. We are now being treated with disrespect, and apparently they no longer care about the regular customers who are not their commercial accounts or "special high deposit" members.

I recently started a new checking account through the online setup. I was approved and continued to setup my online banking. Once I had this completed, I then did a mobile deposit... This is where it starting failing. The check was a payroll check from my employer. The check cleared and the cash was sent to SunTrust (received the approval documents from my employer showing the checked cleared and the money was transferred to SunTrust). I checked the following week but my login information did not work! It turns out, they closed my account for NO REASON. Which in the agreement it says they can without one. OK you don't want my business, that's cool with me. However, SunTrust says they will send me a check in the mail on APRIL 2018!!! A full year before I will get the check??!!! I visited a branch about the issue. They said they do not know why it would take this that long...

I decided to Bank with Suntrust. It was a quick 2 month venture when they decided to close my account with no notification. I called them and that's when they told me (no letter no phone call email or anything). So I said "fine, I'll take my business elsewhere." Meanwhile I had two direct deposits come in. And you'd think they would let me just withdraw my money and move on (after all they broke up with me and they ended it). No!!! They saying I have to wait 15 days to get my own money and they will send it via check in the mail which is a waste of time, paper, postage and resources!!! There's no number for their back office and nobody that you can speak to.

I have been banking with Suntrust for more years than I can remember. The service has become progressively worse. It is impossible to get service at the drive-through in a decent amount of time or within the bank for that matter, as well. There are usually 2 tellers in the bank to serve both the drive-through customers and those inside the bank. One teller is usually busy with something else and doesn't attend to customers thereby making the customers wait at least 10 minutes to be served. After that wait time, they don't even take the time ask what you need. They just go ahead and process what is in front of them without any interaction. Time to look for a new bank!!

FIRST of all. This is more of a warning than it is a complaint, although it is that, too. They have deleted my comments off of Facebook and social media warning their customers that they are charging overdraft fees to accounts that have not been overdrafted. This has happened to me several times and I actually worked at Suntrust before so I understand how to read my online account and I know that I am being charged fees that I did not incur. I warned people to check their accounts on Facebook and they deleted my comments. It is awful to me thinking how many people aren't noticing this bad business practice!!!

I have had horrible experiences with them. Every time I need a service, other than holding my money, I get charged or the runaround. I have made a lot of financial mistakes in my life. But of those, joining this bank was the biggest. They also train their employees to be the least helpful to the customer. I mean it is a business, meaning I am benefiting you all by keeping my money in your institution. But no more. I am removing my money, which may not affect you on its own; aggregation though is the reason for this post. But then again, you all are losing a lot lately. If I were you I would change my model of taking money from us and invest in us, so we could reinvest in you.

STAY AWAY FROM SUNTRUST BANK: I generally don't put businesses on blast but this financial institution deserves it. If you have a penny in any Suntrust bank go get it out ASAP! Do not bank with this financial institution!!! They are overcharging their customers who are veterans for their CSRs errors. They do not take ownership or responsibility of their staff who fails to inform the clients. Worse bank ever!!! All I asked was for them to close my bank accounts. You close one and not the other. You gave a signed paper saying it is closed but you didn't close it. Who does that? Obviously Suntrust Bank!!! Fuming today!!! #onUp @SunTrust #Suntrustbank @WilliamHRogersJrCEO Please share with your FBF & Friends!!!

ON so many occasions I have needed to contact Suntrust. Once for a robbery, several times for security holds, once for a lost or stolen card. The maze of voice prompts is disgusting, you can almost never access a live person. Finally when I am told I will be connected to a live person it is always no less than 10 minutes. REALLY? Today my wife is stranded with a security hold. While I appreciate the looking out for security, there should be a quicker way to get access. I was told my wait would be 25-30 minutes. I had three cell phones dialing different numbers, they all go to the same place and all had at least 20 minutes of wait time. This is not good service especially when banks like BBT can get to you in less than 2 minutes every time. These guys just don't care. They want everything done by voice machine and outsource half of everything else. Not the old Suntrust. Tomorrow I will no longer be a customer. Go to BBT. They have GREAT service.

This evening I noticed that there were charges drafted from my account without my knowledge from Suntrust. When I called I was told that there was an account with my name on it that was "CLOSED" and sent to collections with a balance and that the bank has a "right to offset" and garnish any accounts with a positive balance to satisfy a debt on a "CLOSED" account. I have had my money direct deposited from my employer for a year with this bank and have had my 2016 taxes deposited into the account with nothing removed from my account. The said account was closed on January 8, 2017. There were NO credit collection actions taken on the account, I NEVER received any calls, or any type of collection efforts at all. The bank representative claims that there were two letters sent out and from that point the account went to the collection department.

All the management cares about is opening accounts and making the average wait time no less than 30 minutes! I tried to close my account last month because my paychecks are erratic and the bank fees are staggering. After having some charges on my account from a computer game glitch, I just wanted to be done with it.

I filed my taxes with direct deposit option. Suntrust bank closed my account due to overdrawn for 60 days; For which I was not informed. When my income tax direct deposit was received by Suntrust after the account was closed, the amount my account was negative was removed by Suntrust to negative out the balance of my account (Without permission)! When I called my bank to find out why my taxes hadn't been received yet. I was informed by Suntrust the account was closed on the 18th, the income tax check/direct deposit was received by SunTrust and the owed amount removed by SunTrust, then mailed to me and should be received in 8-10 days.

After banking with Suntrust for 22 years, I am very dissatisfied with Suntrust. My purse with my check book was stolen. I immediately reported it to Suntrust and to Suntrust fraud. After, I went to Suntrust branch to make sure that Suntrust had all information required from me to make sure that my bank account was not access by fraudulent activity. 2 days pass by and Suntrust paid 2 fraudulent checks that were on the list of LOST checks, DO NOT PAY. These fraudulent checks did not even had a signature close to my signature, still were paid by Suntrust leaving my checking account with 0 balance. After all the mistakes that Suntrust committed paying these fraudulent checks, I have to wait with 0 monies in my account for 15 business days! Incredible... Very bad security breach with all precautions taken by me. TERRIBLE CUSTOMER SERVICE.

Twice Suntrust Mortgage have miscopied my Checking Account number from the Reoccurring Payment form submitted. After the first error, I called 1-800-634-7928, detailed the problem, had the representative to pull the form which contained the information. She located my information and corrected things for me or so she said. I asked to read back the account they had since she had just now corrected it on the phone. It was right. Yet, today I received letter dated the day of my phone call, March 20, with another botched miscopy of my account number. So, since March 3, I have been extremely diligent to submit the reoccurring form and to have it set up by April 1.

Business account for over 10 yrs, many problems in the past... some addressed by feds in fines this bank paid. ATM this bank is holding over $30k (at some point over 40k) in cashier check from a local bank for a week... that's like cash, I can just walk in that bank and walk with cash, but in this evolved society we don't want to walk around with bags of cash and guns ready. Think twice if you want or have an account with Suntrust! Doesn't matter if you talk with everybody you can, they ignore you, they illegally block your business and don't care. It's time for Suntrust to pay more in fines. We verified with the emitting bank and all the funds cleared on 3.20.17, deposit made on 3.17.17 and the hold is for 3.25.17 that on a Saturday! Now I'll have to move all the accounts to a better bank... but also this isn't easy at Suntrust.

I have some issues with the bank earlier: Needed extra debit card to send to my mom and was explained it's impossible, spent over 30 minutes explaining the situation and guy just tried to give me loan, etc. Next the bank charged my minor, who just opened bank account, ridiculous fees for paper statements. Today I met the same operator who does not know what she is doing. I asked for supervisor and understand I just need to look for different bank because I don't need bank with the attitude. I understand that corporations are also people but please treat your customers right otherwise they will be gone. By the way when I called and asked to close my bank account I was surprised again because person did not even asked me why. I am glad I have a choice, better rates, no fees. So no regrets, I am ready to bank with the someone who appreciate my hard earned finances.

Suntrust Bank Atlanta, GA. Someone broke into my car and stole both of my debit cards along with my purse and my backpack. They spent $2300.00 from my Suntrust account and $200 from my other debit. The other bank, PNC, and they refunded my money immediately. Suntrust refuses to refund any of my money and I do not understand why.

I am writing here to make you aware of the situation that had occurred on 3.13.2017 at the Cloverly bank location of Sun Trust bank MD. I am extremely surprised by the reaction of the manager, who started yelling at me, so randomly, when I was looking inside my purse to make a deposit, being considerate of others waiting in the line. He was not only disrespectful to me by shouting at me, "you are not paying attention to me, you are rude" while there were several customers standing on the line, asked me to not only look at him, while he is talking, but also listen to him about an incident that was resolved long time ago, inconsiderate of others waiting there for a very long time. He had no reason to lose his cool. He is a misogynist, racist and totally unprofessional for making such rude remarks in front of such a large waiting crowd.

I received a letter saying that my bank card had been frozen due to suspicious activity and I was given a phone number to call. When I called the 888 number I had to listen to offer after offer and finally when it was over there was a message that said the number had been changed and another number was provided. It was like a phone call to the Jerry Springer or the Maury Show with special offers just for me. I would have liked this bank to show more professionalism instead of typical bottom dwelling practices.

A wallet was found in a Home Depot... somewhere. Security called Suntrust due to a credit card being issued by them found inside. Evidently, the number was reported incorrectly and my credit cards (all!) were flagged and denied. I have all my cards and was NOT at Home Depot. I had just paid them off entirely (almost 5k). All for the privilege of being denied, and forget about any plans I had for the weekend. I called customer service, waited for 27 mins to talk to someone only to be told I have to go to my branch and produce ID. GREAT. INCONVENIENT OVER THE WEEKEND. I can deal, be it burns me up that no one called... (I checked ALL unknown numbers on my phone) and that some random person can cause my credit to be held. What if they froze my checking account too? I have all security answers, pins, etc. Not good enough. Ridiculous.

I call into question how much training for employee interaction is given or required in training managers for store operations. How to deal with people concerning job duties. How much care about knowing your employee and how to get them to work better at their job. Are protocols in place to properly handle employees. I don't believe yelling across the room or down the line at an employee is proper!!! I overheard a conversation at Walmart of how employees must feel and are reluctant to respond to orders when they are embarrassed in front of customers and fellow employees!!! Since I also am a customer at the branch in question, I render to look forward each time I go into the branch!!!

I have been with this bank since 1998 and the customer service is getting very very poor and now even their online banking is going to pot. To begin with when trying to call the branch located in Hixson, TN, the personnel are always BUSY. You then get transferred to the Branch Manager who is also busy but at least you get their voicemail so you can leave a message right? Wrong, the voice mail is full so you can't leave message but you do get transferred back to the floor BUT they are still busy so you get returned to the branch manager again. This could go on for hours and I expect if you played round robin long enough, someone might finally answer. Sorry, I don't have that kind of patience.

I don't know why they have 1866 call for, what they are. Don't know what to do. All they just answer the phone, can't tell you anything. All they this just read your bank account and tell you and keep saying the same thing. I don't know why hire them for just used machine or automatic or robot can do the same as them and all Suntrust need from you is all fees. Now I know why everyone tell me "Don't bank with Suntrust." I will never bank with Suntrust again.

I made an online payment twice. Second one by mistake and I could NOT cancel. Suntrust online is not user-friendly. Then when I called Suntrust Bank, they could not cancel the second transaction! I've never seen or heard such a thing. What an INCONVENIENCE.

We'll go to check our account on Weds February 22nd, 2017 and surprise a $201.00 overdraft fee because they didn't release $88 dollars on the 15th for my GEICO insurance plan so now not only is my account overdrawn but now my insurance may lapse, cable shut off, and half of March rent stolen by SunTrust because they can't get their act together. I will be contacting Fraud Department and closing up the account.

I recently had a fraudulent charge. Upon contacting SunTrust, they told me I could not file a complaint for 48 hours after the charge was made. The charge had also made my account negative. I contacted the business that made the fraudulent charge and they refunded the money. Suntrust said that they would not put the money in for 48 hours and the overdraft fees would not be refunded for an additional 2 days. None of this was my fault and I had to wait 4 days for my account to have MY money back in it. Meanwhile, I was unable to get gas to get to work (I don't do credit cards and was unwilling to bust open my ira and pay the associated fees to make a deposit in my account as recommended by Suntrust). I nearly lost my job over being unable to get to work - all because Suntrust refused to expedite a process of which the original problem was not my doing. Switching banks immediately.

Unable to access my online account for over one year; unable to reset this online account for over one year. The bank keep charging paper report every month after we had an agreement that I do not need the paper statement; I have been contracting this Bank to fix the online access issues for over one year, but still they cannot able to fix it. Finally, they told me that they cannot even access my account at all & stated they will investigate & result will be revealed in 48 hours, but they did not report the investigation result. Now it has been over one week; again I cannot access my account at all.

I only have a credit card with them, and even just having 1 line of service I experience horrible online and customer service experience every time. By simply making an online payment, their website experienced a glitch or technical error on September 22, 2016 which caused a duplicate payment to happen ($2000). I know for a fact this was a system error as I didn't not get any confirmation after the 1st payment. Moreover I am a web developer so I'm very tech savvy. Called them immediately to inform them this issue and to reverse 1 duplicate payment and they refused saying I had to simply let the double payment of $2000 go through!

I received 6 notices in the mail from Suntrust Bank stating they are closing my account due to suspected fraudulent activity. Two major problems here, 1- I do not nor have I ever had a Suntrust account of any kind! 2- all 6 notices had different account numbers on them! How is it possible to open several different accounts in someone else's name in such a short time frame?? I am pissed! I have tried relentlessly to speak with someone at Suntrust, the customer service & risk mgmt/fraud dept is a joke! I will be going to the police asap!!

I will never do business with Suntrust again, having been with them for 16 Years, I feel totally ripped off. I went in to the local branch of Suntrust Bank today to pay off my Mortgage Loan - woo-hoo and they hit me with a late fee of $20 for the month of January. I was on an Automatic Deduction for the past 16 years but they never deducted my January payment, and there was money in my checking account to cover this 'automatic' deduction. I was told that the loan had matured and that it rolled over into 'something else' and I should have known this. I was never given notice of this procedure by Suntrust. I asked them to waive the 'late fee' and they said no. Period! I pointed out that I had paid my loan on time for the past 16 years and was not aware of this procedural way they were doing business. This is morally wrong and I firmly believe that several laws have been broken!!

I have been with Suntrust for 6 years and here recently I went to withdraw my money and was interrogated by the teller, she was very rude asking what I'm I going to do with my money, ask me to sign my withdrawal slip twice. I have never been treated with much disrespect before. I called, left message to speak with the manager at around 9 a.m. Didn't get a callback so I proceeded to go to the bank and close my account since I couldn't get her to call me back about this matter. Then in November I called about a payment taken out of my account twice, they cancelled my card January like really it took two months for them to do this. After I leave with my money the manager had the audacity to call me not even 20 minutes later. They sit around and discuss you before returning your call, very unprofessional. They never have to worry about me again.

I opened Suntrust Checking and Saving account because currently, they were offering 250$ promotion. I maintained my direct deposit for 6 months to get this money but when I call them to get this promotion they said 'you got 2 direct deposits in one month and did not get any deposit in the following month'. My employer just deposited my salary one day early on November 30th not on December 1st. For just one day, they said I do not qualify requirements for getting this promotion anymore. Another problem is their system is really slow and I cannot see my transactions on time. I had to check my accounts over and over again. I do not recommend.

I have been with Suntrust for almost a year. I have always kept a healthy balance between my checking and savings account with zero problems until recently. Unfortunately, I deposited a check that ended up getting returned and it was flagged for fraudulent activity because it overdrew what was in my checking account at the time (the check had posted and I had moved the funds to a different account).

I have had a checking account with Suntrust for several years and have carried a balance in the low 5 digits. Due to work related opportunities, I have temporarily moved to Europe. When I called Suntrust and asked for a debit card, I was told by a junior person that they have an internal rule that they can't open the account unless I show up in person or do it online. The website didn't work, so I emailed Richard **, Vice President, Branch Manager, Hagen Ranch, SunTrust Bank (attaching evidence of the website malfunction) and he replied, "I do apologize but I am only to submit credit card applications for clients that are physically present in the branch." He obviously could have helped me, but chose not to do so. There is no law against opening a new account for an existing client over the phone. I am far away from home and fuming... with no options except to broadcast my experience here.

They cashed my check and did not post to the account. Their response did not make sense, stating I "made the payment with a credit card", which was obviously false, since I had attached a copy of the cashed check in my original note to them. I have made multiple further inquiries with no response. From Customer Support 01/30/2017: "I understand your point regarding line payment. I have reviewed your account and see that, you have processed the line payment from your credit card. Please be informed that, you can not make your loan/line payment using your credit/debit card. Also please know that to make a payment to a consumer loan or line, use the Move Money service within Online Banking. Hence, the payment of $1,000.00 has not been posted in your line account."

I have had four accounts with Suntrust. I currently have an everyday checking account and a business account. Last week, I could not get into my business account. The online banking and mobile banking is down constantly. After 30 minutes of talking with customer service, they told me that my account had been corrupted on their end somehow, which is why I was locked out of my account. I had to totally recreate my account. They were not able to tell me HOW or WHY my account got corrupted, just that something happened on their end. Does the public have my info? What does this corrupted account mean?

This is worst bank to do any type of business. They are all about protecting themselves and not protecting the clients. Because I had a joint acct. and the other person was a victim of scam, they stole my money to cover themselves. When I tried to recover my money, they gave the run around and told me the money is gone. $4000! They took it without alerting. I spent hours on the phone only to be treated like a victim. Basically, this bank doesn't care about their customers or their assets, they only care about themselves. They don't go the extra mile or consider your problem. They are all about covering their backs with logistics. I'm closing my account and will spread the word so that nobody gets treated like I did.

I've had 2 bad experiences with this bank. The 2nd just happened. I received a refund check of $1000.00 from my attorney in another state. The check was from a Suntrust acct. I do not have an acct with Suntrust, because of 1st experience. I just wanted to cash the check to go pay bills, so I thought it would be best to go cash it at a Suntrust branch. I walk in, present my ID & I'm asked do you have an account with us. I said, "No, I do not." So I have to pay a $7.00 fee!!! Are you kidding me? The check is drawn on this bank!!! I should have went to Walmart. They only charge $3.00. This is beyond ridiculous!!

The ladies in this bank that notarize papers don't have a clue as to what they are doing. Went in 2 times to get 1 single document notarized and they act as if they have never seen legal documents before. Very disappointed with this office. Have always used Plant City locations without a problem and have only been into this location 3 times and been a waste of time 2 out of those 3. A notary signs saying that they acknowledge you are who you say you are and sign off saying they saw you signed that damn paper! But no. These ladies obviously are incompetent!

I received 13 notices today from SunTrust stating that they had closed all of the accounts and 4 notices stated that they approved 4 different accounts overdraft protection. I have never had a account with them, I called the number provided which then I had to speak to 3 different non-speaking English people. When I had asked them for the information for where these accounts were opened told me that since these accounts were closed they did not have the information. I finally spoke to someone that spoke English. She said that these accounts were open in Morristown Tn on the 10th of this month and were not closed till the 12th when something just did not seem right.

They NEVER notify me for overdraft and charged me $36 for an overdraft of $5 on the same day it is overdraft. They then emailed me and gave me 5 business days (by the time they emailed me there were only 4 business days left) to move money into my account. I moved $50 into my account, however my money arrived on the 6th business day. They charged me another $36 extended overdraft fee!!!!! They charged me $72 in total for an overdraft of $5!!!

Suntrust has cut out displaying Daily balances, on website. This has got to be the most aggravating way, to do accounting that I have ever experienced. The only total you can see is what is available. I have been with them for 20 years but I will be looking around this year. It's so inconvenient to change. But I am pissed off every time I go into my business account. Someone called me today and asked how do I like Suntrust. "I know you have been banking with them for years." I said "go to a bank that understands your needs." I don't even understand how that can be a legitimate accounting practice.

Worst financial institution that you can deal with. I've opened 2 accounts at the Nashville airport branch, and at the time they had an offer of 250$ with new accounts. I was told that the reward will be deposited into the account within 8 weeks. First, they sent me 2 bad bank cards that I couldn't activate or use, and they have never sent me the checkbook they promised too so it took me a while before I was able to use my money in the account.

This bank bites. Husband had a stroke in March. Filed POA in May. As of today I've had to go to banking centers 4 times to verify my POA. Have my name AND MY executors name on checks. Yay. Have had to "chat" with customer service 7 times because system only lets me use online 1 time. That would be after getting new sign on from them AFTER verifying again, yes I really am on account. This requires about 30-40 min per "chat" and a supervisor. EACH TIME. Does Suntrust talk to themselves? BTW - to get "chat" go to "new customer". Otherwise, it's MIA. Thank you God, husband finally agreed to close this account!

I went out of town to a hotel on biz, went to a hotel with the biz card, but they also wanted just something with my name on it, so my debit card, I was unaware that they charged the wrong card. Not knowing this because it never showed up on my available balance or current balance, I spent money all through. Even bought a cup of coffee 7-11 for 1.43 that got overdrafted. I have over 400.00 in overdraft fees, that if I only have know this would not happen. Come on, 1.43 plus 30.00 for a cup of coffee!!! People out there beware. They will get the little person. Suntrust I hope you read this, (you suck!). Thanks for taking my grandkid's Christmas away.

Call customer service. Spoke to many people and none seem to know their job. So I question my account because I made a purchase and return the item. The merchant never gave me a receipt ok. So the rep said that I need to contact the merchant. I did got nowhere because they told me to call the bank and I did so so I file a claim and the first claim got denied because they couldn't reach me for question. Really. I gave my phone to call and never heard anything from no one and I call them many of times. So again I had to do a form again this time to see about my money.

I opened a checking and a saving account with Suntrust for my mother. The bank was nickel and diming every transaction so I decided to close the checking acct due to frivolous charges. $3 statement fees, $7 maintenance fee every month. Closed the checking acct in August and they informed me that my check would take 7-10 business days. 2 months later in October I called the bank and they informed me that the check was just sent 4 days ago. I got frustrated and closed the savings account there and then. I received the funds in the savings account in 10 business days as promised but till date have not received the funds from the checking account more than 5 months since the account was closed.

I am trying to close out this account because they post transactions in order to produce the most fees possible! I had 2 transactions that I did on 11/30 that would have resulted in my checking account having a balance of $7.70. I was going to wait for my last direct deposit, write myself a check for the balance then close the account. Well I didn't change 2 reoccurring drafts in time so they came out of this account (my bad, I will take the OD fees for these 2). However, Suntrust posted the 2 reoccurring fees first (even though they didn't even show up until the day after my first 2 transactions, so instead of 1 fee I got 4!) If they would have posted them in the order they were done then only 1 fee should have been assessed, maybe 2 but one transaction would have only brought the account negative $2.20. I know I made a mistake but so did they. Difference is that I own up to my mistakes and they do not!

On 11/18 I prepaid for gas inside the station and the payment cleared my account on 11/22. On 11/25, Suntrust charged a "check card adjustment" for $20 because the gas station "requested" another payment since they hadn't received their funds. So my account went into a negative. I was charged an overdraft fee and a threat that if I didnt have it fixed there would be an extended overdraft fee. I spoke with 4 reps and they told me it was an accident on Suntrust for trying to manually input the charge and the funds would come back to my account. After 48 hours I noticed that it wasn't fixed, I called Suntrust and I was then told I would have to call the merchant to find out about the request they made. The merchant stated they never requested any additional funds and they couldn't help me. So Suntrust made a mistake and refuses to fix it but I can dispute the item which can take 10 days. That's ridiculous.

Was constantly being offered a loan through them. To finally fill out the paperwork only to be denied. Have right at or over a 700 beacon. Also was told by managers "get your score up and we will do anything to help you." I am disappointed and only wanted help after doing all I was told to do. I am thinking of pulling my account after all these years. Advice to others. Don't apply for anything with them. They will only pull your credit, call, ask questions and I was honest as what to use it for them to say no.

Julie of Gladstone, MO on Oct. 11, 2016... The exact same thing happened to me. I received 8 notices that "My overdraft protection was approved" and 8 that said my account was closed, all on 11/9/16. Ironically, the account closing was dated 10/31/16, and the ODP notice is dated 11/01/16. Seems legit. So when I called, they asked me for my SS number too. I didn't give it to them. So today I get 5 letters in the mail saying "Due to information obtained during a review of your account, we have determined it is necessary to close your relationship with SunTrust immediately." The wording of the letters seem suspect.

SunTrust obviously has ongoing security issues (or a real ** IT department or both) as access to accounts is not available way more than most other banking sites. I've never seen a banking site undergo more scheduled maintenance than this one. My advice to SunTrust: If you cannot figure out a way to support online banking like it should be supported, then just throw in the towel and go back to paper ledgers during regular business hours. Expect to lose a lot of your customers though when you revert back to the sixties.

We purchased a home in 2013, and financed the loan through SunTrust Mortgage. One of the conditions of the loan was that the mortgage payment be directly debited each month from a SunTrust bank account. To satisfy this requirement, we opened a SunTrust bank account and set up a direct funds transfer at the end of each month from our other bank to cover the mortgage payment. For over three years, this has been a seamless and fully electronic relationship, which benefits us and also the bank and mortgage company. The funds are transferred at the end of each month and the mortgage company debits the SunTrust account on the tenth of the following month.

I was contacted by Suntrust letting me know that my debit card number was used in a another state. My card was frozen by Suntrust. When I tried to get information on the activity, I was given the runaround, transferred from one person to another. The first contact told me that my request for a printout showing where my card number was used assured me that I would get copy of this. When I never received that paperwork, I called back and was told that they did not have any information. I believe that this information should be available, since it is my money.

Active duty personnel BEWARE! We had a mortgage with SunTrust for fifteen years (15) and paid "on time" thru five (5) deployments, thru PCS moves and absentee/evicted tenants only to be reported as delinquent on the very LAST mortgage payment. When closing on the property was delayed by Buyer's lender! We were advised IN WRITING by Suntrust mortgage representative that "August payment was NOT reported" but discovered a 24 point drop in our credit score due to Suntrust report that it was!!! It is a serious infraction of the Soldiers and Sailors Relief Act and are contacting an attorney to resolve this matter in court. DO NOT do business with this company!

Worst online banking compared to other banks. Suntrust constantly has a feature unavailable and logging in is almost impossible. 90% of my log in attempts are unsuccessful due to the system not recognizing my log in information and deems it incorrect when it is in fact correct. The mobile app is even worse. I have yet been able to log on using the app. Also compared to other banks, Suntrust does not offer mobile deposits and for limit Suntrust locations in my area, that would of been a great selling feature for me to stay with Suntrust. But with my inability to log on and check the status of my account, I will be leaving Suntrust for another bank.

I received items in the mail from Suntrust in Nashville TN indicating that I had applied for overdraft protection on EIGHT accounts. I DO NOT have any account with Suntrust. There is no Suntrust branch anywhere near where I live. I called the fraud investigations phone number listed on their website and they would not help me unless I provided my social security number. That is ridiculous. They should be able to pull up any accounts in my name. The only account information on the notices that I received was the last 4 digits of these EIGHT accounts. If they can't correlate my name and address and the last 4 digits of acct numbers for their investigation, they have a BIG problem. I am reporting this to the police in my city tomorrow.

My elderly mother's Suntrust account was accessed by crooks who stole her personal information. The crooks were able to trick Suntrust phone support into canceling my mom's credit card and having a new one sent to a fraudulent address. When I noticed unusual activity I immediately notified Suntrust, yet the fraudulent transactions have continued for over 2 weeks. I visited my local Suntrust branch, I have a power of attorney on file with Suntrust for my mom, yet the local branch manager was unwilling to assist me.

I shopped on Walmart.com and bought things over $500 dollars... Next thing I know I get a fraud alert. What!!! The stupid bank almost froze my account. If I did not call back they would of cancelled my account. What jerks...

Please do not deposit your checks into Suntrust bank. If you do then it's a very good chance that Suntrust will misuse and or abuse your money. In other words you may never see that deposit at all. Who is monitoring these banks to make sure they are not breaking the rules or are they just able to do whatever it is that they want to do and nothing. I mean nothing is being done about it. How is it that they can just steal your money by chewing it up in made up fees and unorthodox charges and no one seems to care. It's just wrong. And it's bad to say that Suntrust is not the only bank and credit union to do this to customers. Wells Fargo, BancorpSouth, Renasant, Members Exchange, Regions, Trustmark, BankPlus to name a few.

I have only been with Suntrust since March and this is by far the worst financial institution I have EVER had!! I opened my account with 6,000 cash but when I deposited my paycheck a week later they decided that it could be fraudulent and froze my entire account. It took them a week to decide that my paycheck was good and unfreeze my account.

I realized Suntrust had been charging abhorrently large maintenance fees to my account for years. It began to bother me especially when I realized the fee didn't correspond to any fee schedule they advertised. I mean 20 or so years of using my money, you'd think they would let me know I could do better. So to remedy this, I had to close one account and open another. Everything was supposed to transfer to the new account, cut up the old card. Well that didn't happen. My deposit went to the account I thought was closed, and they charged me twice for a return check fee, even after I went to the branch and told them I didn't want any payments made from that account.

I transferred $75 from my savings to my checking account at 11:00 AM which brought my balance to $113. Later that afternoon, I wrote two checks to that totaled $30 and had a debit card purchase of $26. Suntrust charged me a $36 overdraft fee for each of the checks ($72 total) even though I had enough money in the account to cover the purchases. My online statement even shows a positive balance after each check & overdraft fee is applied. I have called Suntrust customer service 5 times and after jumping through hoops to get a person on the phone the call just drops. I don't see how this is legal.

My payroll funds are electronically deposited into my account. The funds are supposed to be available on Thursday. This month my payroll funds were kept in pending status for 24 hours after they should have been available to me. I believe they were holding the funds in pending status so that when I paid my house payment they would hopefully overdraw my account. Their policy states that payroll funds that are electronically received are to be available immediately. I will be checking my account very closely to see if they do this again. Who can I complain to in order have this investigated?

UNBELIEVABLE, Suntrust needs common sense! I was next in line and waited 47 minutes or more at the Suntrust-in store Publix Cosby Station. The teller, Ms. C. ** literally spent over 47 minutes with a man with major banking issues! I'm speechless! Tell him to move on! In all my years of banking I can't believe this employee let this happen with one teller available! Where's the management? Thank God I was helping one of my out of town employees deposit and Thank God I don't bank at Suntrust! They have no sense!

I opened a checking account to have my pay go directly to Suntrust and was promised that after a few months I would receive $100-200 dollars deposited into my account. It didn't happen, so I contacted them and they sent me a message that they did not see any promotional code listed on my account.

I didn't want to open an account with Suntrust, because I refuse to pay for a checking account. The ladies at Suntrust told me they'd waive the fee for a year, so I signed up. They didn't tell me about the paper statement fees. When that fee hit my account, it sent it into the negative. I visited branch closest to me and was treated very poorly. After visiting the downtown branch, I told that it had all been corrected. Five days later, here I sit at Suntrust again, with another overdraft fee because too much time has passed. After I sit here on my lunch break, and close this POS, I'm hitting every review site in existence.

For the second time, Suntrust bank refuses to keep its promise of depositing $150.00 to its first time customers, who open a checking account, along with direct deposit and the use of its bank card for shopping. This is exactly what has happened to me. I complied with all the bank's condition, so that I would receive the above promotional money -- to no avail! The funny part of it is that no one -- either in the branch or the central headquarters wants to acknowledge that there was such a promotion. I am now in the process of retaining an attorney to resolve this issue. The bottom line: No trust in Suntrust!

Check made out to cash on my account was cashed by Suntrust Bank. Suntrust Bank cashed a check payable to cash on my Capital One Checking account. Person who endorsed back of check is scammer. I need address, I only have their Suntrust account number.

On several occasions I have experienced a lack of interest from management of this bank. Don't even think of calling them, you will be treated like a pest or 'disconnected'. Even though I knew I had a more than adequate balance I experienced my debit card being denied. So I called, and was asked if I had called the number on the back of the card. She then changed her mind and said she would connect me with someone who would help me. After 5 minutes on hold, I hung up. I called the number on the back of the card and got to talk to someone who was very mechanical and checked with the "security desk". I was told there was a suspicious attempt at a purchase online, I said "THAT WAS ME".

I had a problem with a duplicate charge on my account and needed to speak with someone. They advertise that they are available on Saturday from 8-5. I called and waited over 1.5 hours with no one answering in their side. I called back today, Monday and they answered after over an hour of waiting. The person I spoke with was rude and after being put on hold, she disconnected me. I will switching banks ASAP. A very disgusting display or lack thereof of customer service.

My son moved to Atlanta to start a new job. The job turned out to be people impersonating a company in Arizona. The impersonators sent him a check to deposit into our joint account for $6,900.00, which he did. They then told him to withdraw the money the next day and put it into a Bank of America account so the "software engineer" could purchase the hardware and software my son would need for his new job. The check of course was fraudulent. We filed a claim with the Suntrust Fraud dept. and my son also went to the Atlanta police and filed a claim. I called the Suntrust fraud dept 4 times and was never able to find out anything and they never contacted me!

My loan was sold to Suntrust at some point - my first payment to them was March 2016. Shortly after I received notification, I called to find out what I needed to do to ensure the tax bill was paid on time. The person on the other end said that they receive the bills directly from the town and that I did not have to do anything but I could fax them if I wanted to. So I tried to fax and it kept failing so I called back. I asked if I could scan and email or upload to confirm receipt and they said "no, we don't do that here" so I asked if they had a different fax number.

They are absolute criminals. They don't show things as being processed on online banking on the day they supposedly "go through" until the next day and then they purposely rearrange things to cause you to overdraft. In addition to that, they charged me an overdraft fee for an item that is still pending. The customer service they outsource to whatever country is laughable. You'll be on hold for 30 minutes before they even answer and then they refuse to acknowledge that the transaction has not gone through and will not return the fee.

Their lack of communication and business etiquette is appalling. I have had a business account with them for 20 years. 20 years I have been doing the same type of deposits and transactions. Two days ago they decided out of the blue that "something with a deposit was not right." That was the branch manager's exact words according to their fraud department. No one contacted me to notify me of a problem. They just decided to freeze my account after I deposited $10,000. I found out when I tried to log into my account.

On 8/4 we made a mobile deposit of $1000 via the app. On Friday we were trying to ensure the funds were available, and noticed our account had been closed. Upon contacting Suntrust we were told that our account was set to a "no debit status" and the check we had deposited was being held until the 11th because they received "confidential information" that the check was not good. I was told that after the 11th they would hold the money for 5 more business days and then a check would be mailed to me within 7 to 10. That means this money would not be available to me until around the 25th of August. This is a paycheck.

ATM not working is a continual problem. Just in the last 6 months, I have incidents that have caused overdraft fees. I monitor my account daily and when I notice that if an item has not cleared and I need to put money in my account to prevent overdraft I deposit cash. I go to the outside ATM, insert my card, the ATM freezes up and won't release my card. The employees at the branch can't release my card and a remote service has to fix it. The employees wave at me when they leave but say if I have any items bounce they will refund the fees. I wait over an hour and finally my card is released and the ATM shuts down and I can't make my deposit and I get overdraft fees, but they reimburse.

This company is not tech savvy like the other banks. Transactions take forever to clear and post. I tried to dispute 3 extended charges on my account which were faulty on their part. They wouldn't work with me. How can you continue to charge someone's account 3 36.00 extended draft fees with no concrete evidence. Slowest bank EVER!!! I should have listened to my wife and never signed up with this bank. Thankfully we are with B.O.A and NAVY FEDERAL. We will be closing all of our personal accounts as well as our business accounts.

On 7/25/16 I called my local branch office and ask for information to add my daughter and remove my wife (deceased on 5/22/16) for my accounts. The representative said to bring in I.D. for my daughter and nothing required for my wife. On 7/28/16 I went to the bank and explained why I was there to the branch manager/Ass. Vice president (latoya **). She stated I couldn't and my daughter had to be there in person and I needed a death certificate for my wife. I explained what they told me earlier that week. She still refused. I became irritated and requested to close my accounts. She refused to release my money. I asked to see the clerk to withdraw my money. She refused again saying she was her supervisor and not allow her to assist me. I ask her for her supervisors name and number. She wrote down a name and number. I called 3 times and left messages. No response.

I have been a Bank of America customer for 15 years. When my boyfriend and I decided to open a joint account, he convinced me to open one with SunTrust. We authorized them to move $500 from his account to ours as this is the minimum balance. They moved $500 to the new account but took $600 out of his. It took them weeks to figure out what happened and return the $100 to his account. That was just strike one.

This bank is really going downhill. I checked my online statement yesterday and it showed a $36.00 charge for being TEN CENTS overdrawn, with a note that if it wasn't brought current by the next day they were going to charge another $36.00 for an extended overdraft! This isn't the time they have pulled something like this, but it is the worst. They have rearranged the order of checks that have come in up two days after they have cleared to be able to charge a late fee if something else comes in later.

I just got off a fifteen minute on/off hold asking for a customer service address at Suntrust's Corporate Headquarters in Georgia where I could send a letter about my "customer service experience". This address is not known to call center agent, nor to his supervisor--or even a phone number to call. I am concerned for actual customers of this bank because I would not want my sensitive personal information available to employees who cannot answer this very basic question.

It seems to me I'm not the only one with this issue. Yesterday on Monday, everything was cleared and posted. Today I wake up with everything that was posted yesterday posted in a different way through online banking and the bank charged me two overdraft fees. I only use this account for bills and online purchases, so I check every day.

I absolutely hate this bank. I have only had the account for a couple of months and was terrible from the start. My daughters have an account with them as well. One of them deposited her check a hold on a check that she has deposited before. What was supposed to be 7 days was really 8. Huge inconvenience because she had things that needed to be paid. All we kept hearing is its policy we have to make sure it's not fraud. This is the worst bank I have ever banked with.

I had a Suntrust account from when I was in college because my mom's company had a deal with them and she was able to get me free checking with them which was great and at that time many years ago they were a good bank. My account started to get hacked a few years ago and a good portion of my cash would go missing and I would end up bouncing my automatic payments I had set up. I would report it and what started to make me realize that the bank was no long about the customer was when they closed my account, gave me the money back that was stolen, but still made me pay the late fees saying that it was my fault... Well needless to say I left Suntrust and went to PNC and couldn't be happier with that choice. I still however own a Suntrust Credit Card and for the most part I didn't have a problem with them...

SUNTRUST is by far the WORST company and bank I've ever worked for or used. The management is horrible and lazy in the in-store locations. They show favorite and I've had to speak with HR on discrimination twice. If you are strong-willed and motivated this isn't the company for you. You will only be attacked. Very unprofessional management (which is why I left) very sarcastic and they don't care if you are properly trained. They just care about making money and getting people credit cards because the workers get paid for every account opened and credit card approved... THAT'S ALL THEY CARE ABOUT!!! You've been warned...

Absolutely horrible Bank. They've lost deposit checks and then charged me $35 per item not cleared due to their mistake. $10,000 was stolen from my account on a debit card skimming device. It has been over 30 days and they have not returned my money nor my phone calls. I have been into the branch multiple times. I have talked to the people in India almost every day and get the same BS answers. They claim they'll prioritize my account. They even have held checks from their Bank from my customers they bank with. This is a very poor run Bank. It's obvious they don't give a ** about their customers. Do not put your money in this bank. It is a huge mistake.

I had my account hacked into... Not once but twice since April. I got the money back the first time. The 2nd time I had to stay on them repeatedly to give my money back to me. The investigator called and did a phone interview and the following Monday I received an email stating that they had denied my claim "Because my phone interview was unstable!" Seriously... I don't think so. So I had to send in a rebuttal form and state why I felt they needed to return my money... First of all, they illegally opened up the wrong account for me so I could receive the $200 for opening a new account. I'm supposed to receive that by August 6th but because my balance isn't in the positive I can't get it. It's not in the positive because someone took 1200 dollars from me so all the checks I wrote (5 of them) were returned unpaid because of this.

I've been a customer of Suntrust for nine years. I am sick to death of them stealing my money!! THREE times in the last two months, they have charged me $144 in overdraft fees on a positive balance!! INSANE!! Not only that but they have closed all of the branches that are closest to me. The only one left is 40 miles away! These people are sycophants!! They suck the money out of your account for no reason and refuse to give it back!! I have to leave work early again today to go there, to dispute this, again, and close this god-forsaken account. DO NOT open or keep an account with them! You will regret it!! They also closed my savings without notification or an explanation.

I opened an account at Suntrust Willow Lawn branch in Richmond, Va. in Dec 2015. I have never bounced a check at Suntrust Bank. I recently received a letter from Suntrust via regular mail and today (7-7-16) received a certified letter from Suntrust stating that they will be closing my checking account.

I've had this account about 4 months. Every month they have restricted my account for some reason or another. Last month it was a change in spending habit. Now this month my account is being closed for a reason I don't know yet because I'm waiting on a letter. They have my daughter's and my disability payment for the month being held hostage till such time as they send a check. When that will happen I have no clear answer to since everyone I speak with says something different. Angry yes I am to say the least. I have read the same horror stories from many of you about this bank. I have an 8 year old to care for and they shouldn't be allowed to do whatever they want with my money.

I work my butt off all week only to find out that Suntrust has charged me many overdraft charges on a positive bank balance. I called the call center and they explained in some twisted way that basically they hold pending charges so that they can get the most overdraft fees at the end of the day. I am furious! This has happened before. How unethical. I am done with banks period. If anyone knows of a class action against these thieves please let me know!

On May 24, 2016 that morning I received my SunTrust accounts alerts as usual and all was okay. Later on that day I received another alert informing me saving account had fallen below a set amount. I went to log in online and was able to, so I called; then I was informed that my accounts had been but under investigation by the special fraud department and there was no other information that could be given to me. I should receive a letter within 10 days of this action, but in the meantime I have no access to online, bank card deactivated, checking and saving is frozen. Should I require more information, I should go into anyone of the local branches.

I help a friend. He needed to put down a deposit for his auto insurance. All of a sudden then I've been penalized each month for his payment. They took over 3 months totaling $555 so I try to rectify with the insurance company. They told me my friend needed to call which they and myself unable to reach him... So I disputed. I got back my money June 7th so here we go again. On June 17 the insurance took out his payment and today the fraud dept reverse the charge back to insurance company so I'm out my pay check and my account is overdrawn. Mad as hell. I went to the back while I had some dumb guy on the phone even though I did not authorize the charge. They told me there's nothing they can do... Wow. I'm ready to close my account. Customer service is no help like they reading a script. Stay far away from this bank!

So I have been with this bank for years and someone put a charge $777.44 and it had the wrong exp date and it still went through. Now they tell me it will be 10 days before they can tell me anything and they act like it's my fault. I was on the phone for 3 hours and got nowhere. Crappy customer service. I will have bounced checks and everything over this.

I made a rather large deposit from Suntrust Retirement solutions to SunTrust bank in Apopka Florida. 24 hours later they have no record of my deposit. I am in the process of contacting the FTC and any other law enforcement agencies that would deal with theft or gross negligence of this nature. Simply put SunTrust is either run by crooks or they are grossly incompetent.

My husband went to a local Suntrust to get funds from a business line of credit. He was there for 45 minutes, and left without anything because they had NO idea on how to do it. He'll go to the main branch, we'll see if they know what they're doing! This is their problem, they need to train their staff in aspects of performing all banking needs for both personal and business. But it seems that the main goal to them, is cross selling other products. They can't keep their help, because when they train them, they really don't mention the "selling", so after several months they quit.

I am going through a fraud case with this bank due to a check that was deposited into my account via mobile deposit from another phone. When I first saw this deposit of $991.89, I knew that it was error and did not touch the money thinking this was the bank's fault. I figured like any other bank that they would put the deposit on hold and then notify me of their error. Well, guess what... They froze my entire account and I cannot touch any of the funds that are rightfully mine. I have called I don't know how many different people in the fraud department with getting a different answer each day. I went into the bank itself and spoke with the branch manager which also said there was nothing that could be done and that I would just have to wait out the process.

I finally fired my bank. The last year was the worst. They would magically change order debits and credits came in. $36 charge for a $10 check and magically the student aid credits after the check.

SunTrust cashed a bunch of counterfeit checks on my account. An account that, I should mention, has never had ANY CHECKS ordered on it EVER! The checks they cashed looked like they were made from a home inkjet printer, with a PO Box for the bank address and THEY WERE SIGNED "TRUMP". All of this and into the second week of their "investigation" they are still holding all of my money in the account hostage and tacking on overdraft fees as they go.

Suntrust used to be a good bank, but that is history now. Its employees are increasingly incompetent, prone to making errors, and lack courtesy to correct their mistakes. It has been hitting my account with unannounced fees, and it has failed to process my disputes; it intentionally makes it difficult for customers to dispute charges by asking them to physically mail a letter. BB&T doesn't do this. Only Suntrust aggravates its own customers by refusing to give them the benefit of the doubt. I am suing this bank.

I've been a customer with SunTrust for years. I don't make tons of money and recently, the bank charged me 3 overdraft fees on transactions that did not overdraft the account. When I called the call center, the agent, the agent's supervisor, and (supposedly) the supervisor's supervisor all said that they could only refund one overdraft fee. They were all incredibly rude and condescending. This overdraft error has occurred before and I didn't have a problem getting them to fix it. However, I guess they've changed call centers because now I can't get them to help me out at all. I'm closing my account with SunTrust and opening an account with another bank today. I will never go back to SunTrust and I suggest everyone stays away from these criminals.

I have been with Suntrust for 3 yrs. They sent out new cards to a different address. Someone activated my card then tried to use it, then cancelled my card forcing me to use checks. (I've never wrote a check before so was very unsure of how to write it out and how many days it take to come on to my account.) It is stupid to make someone pay $36 for a $8 check. I didn't understand so I called Suntrust bank to find out. I talked to Sarah who was rude, disrespectful and inconsiderate, in my opinion everyone I talked to was unhelpful in every way possible. Ask if I was unable to keep track of what I spend. I told her I have 5 kids two of which are infants, I never have time to keep track of myself let alone a piece of paper. That's the reason I downloaded the app so I wouldn't have to do extra work... They are ripping off all their customers... They took my entire check with no problems...

I have banked with scrumtrust for over 3 yrs. Recently accepted a new contract from a different company that also banks with scrumtrust. Ever since working with this company, each payment written from a scrumtrust account to a scrumtrust account the money is placed on hold. But if I walk into a branch I can receive the cash at any time. Pls. someone tell me the logic in this. Contact the company owner to have them see if the funds were released from their account only to be told that they had indeed been paid the day the deposit was made. Again I ask what's the logic in this. DON'T EVER USE SUNTRUST!

Do not use Suntrust banking. I promise you that when you get put in a tough position and aren't able to pay something, they'll rob you blind. You can sure try and sign up for any type of notification letting you know that your account is low or that you have gone negative but plan on multiple overdraft fees before they even so much as send you an email days after they've taken everything they can. Oh and better find that money someway because there's no way to stop the fees. HORRIBLE business, they're a freakin' scam artist.

This bank is a thief. I've been with this bank for over 10 years. That's the worst bank ever. After cancelling with a bill pay they still send the check out and cleared my account and made a lot of other income and bounce and they don't care they can't wait for the bouncing check to come through even though it is their fault. Their system was down when I cancelled ePay. Very rude, very unprofessional and not just one bank, every bank. I've been to Suntrust Bank. They are rude as can be. Please please, Do not bank with them.

Our business account appeared to have been inadvertently debited by a well-known organization. After reaching out to said organization and discovering that they had not debited the account, we contacted Suntrust to inform them of our discovery. The lady at the Greenbriar branch UMA, was less than customer friendly and was not at all helpful. We were led on a round-about goose chase and there was no end in sight. We were told that we would have to hire an attorney and that no attorney fees would be refunded. We have been customers for more than 40 years and would have certainly expected better service than this.

I have a bank account with Suntrust. They charged me overdraft fees when my account was not overdrafted. I have about $300.00 in overdraft fees that I have been charged when my account was at a positive balance and it even says on my account that I had a positive balance and shows them charging me $36.00 over draft with a positive account balance. When I called to have those fees taken off, because I was obviously charged when I should not have been, they informed me that their system is different than what my account says.

After being a Suntrust customer for 25+ years they cleared a check for $1 more than the amount listed. Not a big deal but I do check for fraud so I called to ask why they cleared a check written through THEIR Billpay for the wrong amount. It was only for $1 but I spent over an hour on the phone, was passed through four representatives, two of whom I couldn't understand, to finally get the $1 credit. They don't understand customer service! TOO BIG TO DEAL WITH!

I been with them for 3 years and not one problem, but then my card gets stolen and whoever got a hold of it spends 2000 on it. Filed a claim and it got denied and they tell me I have to pay back that money. When I talked with one of the fraud prevention rep. she said they could pull footage because whoever did it went to a SunTrust ATM machine. When I talked to them after the claim got denied, I asked did they pull the footage because you will clearly see it's not me. They said they did and that's how they came up with their reason to deny my claim. My guess is they didn't pull footage because it clearly WASN'T me!! Why would I spend money that I don't have and then turn around and file a claim and a police report on myself??? Now they're saying I have to fill out a rebuttal and they will re-evaluate my case but it does not guarantee anything and will take 45 days.

DON'T use SUNTRUST ever but if you must, DO NOT EVER sign up for overdraft protection with SUNTRUST. If you have transactions pending, they will deduct the transaction with the highest value so even if you had enough to cover the other smaller transactions prior to the large one it will cause all the smaller ones to also overdraft and cause you to get charged $36 fee for all transactions.

8 years and not one overdraft. Then suddenly 6 in a day, following week 2. Couple weeks later 1 more. It seems SunTrust monitors how and when you spend your money. Once you've got some history with online bill pay and/or direct deposit they become evil, greedy, and heartless (I.E Typical definition of a bank/bankers). They know how inconvenient (pain in the ass!) it is to have to change banks and set everything (Bill pay etc). Don't trust this bank. They will ** you! Maybe not in the first year/years, but believe me they will. Oh, and good luck understanding an "account specialist". English isn't their first language.

I have had at least 20-30 company related accounts with banks, mainly Chase and Huntington. Recently moved to Naples Florida and decided to try a local community bank for better personal experience. WOW was I wrong for assuming! FRAUD department beware simply no response - claim letters sent 4 requests later still waiting, meanwhile they arrive at final decision in vendors favor except I have yet to know who the vendor is or what service did I supposedly receive or buy etc. FEES are charged for everything, and I mean everything. TELLERS are great, management useless and possess no knowledge of anything. Manager opened a specific account a week later - got notification that account is closed because they were not suppose to open it! Signed a document 3 times in a branch to have personal and business accounts linked, 6 months + later nothing!

Suntrust is the only bank I know that gains financial gain off their customers with unnecessary overdraft fees. I have never been with a company as this. They control the transactions. I made a debit transaction on a Friday. It did not come out till Wednesday. The same to my direct deposit. Hit with overdraft fees and it continues frequently. I made a credit transaction at 10:35pm on Thursday night. Normally it's 3 days or greater. It only said $1 was pending. My direct deposit hit at 9:00am Friday. All of a sudden the merchant collected and they charged an overdraft. I DESPISE THIS BANK. WORST EVER. They DO NOT DESERVE A STAR...

Do not use Suntrust for anything to do with finances!!! This bank told me that they needed to verify funds when my employer told me that the check cleared his account. After my complaint they extended my hold two more days. SUNTRUST BANK IS A JOKE.

As of today I am now a former customer. I have only had an auto loan opened since 01/2016 and now I am switching my loan to Capital One. I have had nothing but issues from the very beginning, I had issues setting up my account online in order to make my payment which was very very confusing. This has terrible customer resolution, plus their hold times to speak with someone are outrageous. I waited to two separate occasions for at least 30 minutes waiting to get my account information, also I might add that I attempted to make an online payment and was double charged for my car payment. The only option was to allow my account to be drafted twice and then to proceed a refund. This was a HEADACHE. This is completely unacceptable and I would recommend anyone to NOT use this bank for any financial purposes.

I recently closed my account with Suntrust after 20 years. I moved and they did not have a location near my new home. I requested no further auto payments be posted as I had changed all auto payments to my new account. Suntrust not only let the payment process, but they did it two months in a row. I spoke to them each time and requested they reject these transaction as the provider had also withdrawn the funds from my new account. Suntrust not only let the transactions process, but they charged me for NSF fees. I had another account with Bank of America that I closed at the same time and this was never an issue. Nothing processed after the closed date. I believe Suntrust uses this method as a way to make money. I will never use Suntrust again due to this unethical practice.

It bothers me when you go to a Branch, call a Branch and then talk to several agents problem not resolved. I do not like the overdraft fees, then you can't get the protection if your credit is not good. I was charged an additional extended overdraft fee after I called and them and was assured that would not happen. I could not take care of the matter earlier because my Disability Check was not deposited until the 1st and the only reason it got there then is because the 3rd falls on a Sunday this Month. Normally my check is deposited on the 3rd of each month. I called and made the Bank aware of this. Told by a Manager that they could not stop overdraft fees.

I have had an account with this bank over 9 years. In late March, 2016, I got a letter CPWM Regulatory team from Suntrust stating that I have less than a month to close all my accounts with no further explanation. I called the customer service number which could directed me to call the CPWM Regulatory Team number during their limited business hours. Neither number could offer an explanation why they did this other than "It was an internal business decision". The letter is dated one day after I received my first unemployment check, yet I have a sufficient emergency fund balance, never an overdraft fee, and have excellent credit. I'm just a regular individual and feel I deserve more explanation after being a loyal, long standing customer. I'm shifting all my banking needs to Credit Unions because I just don't trust bailed out banks anymore.

I was a successor trustee on a trust checking account. With all the proper paperwork Suntrust refused to release the money in the trust account to me and did not offer any help on how to close out the account and get the balance via cash or a check in my name (they knew I would be closing out my accounts with them and I think they intentionally were making things difficult). They said they could only close out a trust account by writing a certified check for the balance payable to the trust. They would not cash the check they made out for me and said I would have to open another "trust" account, deposit the check in that account, then draw the money out. So I asked the bank manager to do that for me, that is open the type of trust account however they felt it should be done, and then let me deposit the check and then I would draw out the money.

I wouldn't expect or even come close to anticipating that Suntrust bank deducts $2/mo. for unused VISA prepaid cards. The card was issued in Jan 2016. In March, 2016 I received a $10 card from a physicians office to donate blood for a research project during a routine visit. Just realized when activating that it's only worth $4. I put a call into the physicians office to advise because they did not tell me and I'm 100% sure they're not aware. This is a huge conniving ripoff and unlike anything I've seen in this day and age. Also, Suntrust can charge credit holders for calling them based on the initial voice message/announcement.

I have had an account with this bank over 20 years, not only myself but the whole family. Unfortunately, on March 15th, 2016, I got a letter from Suntrust stating that they are no longer able to provide me any kind of service I had with them and gave me a deadline that they will close all accounts by April 5, 2016. I went to two branch offices to inquire the reason, nobody was able to provide me any sufficient information except about the closing of all my accounts. I called the 800 number, I got the same answer that I had no option except withdraw my money and to bank elsewhere. By the way, I never had any kind of returned check or bad credit.

Keep getting what I can only consider fraudulent calls from Suntrust bank. Getting both robo calls and from actual people. Want to verify my information and ask for things like Susan last four. I refuse to give any info. Have relayed this info to local branch and they basically said "Yeah we know it happens."

SunTrust touts the convenience of its online banking services but then goes down all weekend in tax season -- when I need my electronic statements and other financial information to do my taxes. I tried to call and find out how long it will be out, but the 800-SUNTRUST phone service isn't working, either. What's going on?!?

I have been a business owner and customer of Suntrust bank for over 48 years. I have been through three name changes of the bank. My business account is with Suntrust but my personal acct is not. I deposit my business checks without a problem. But when I take a check made out to me personally the bank will not cash it. I have to take it to a bank downtown to cash it. Why is it that my name is fine on my business acct but not good enough to cash a check made out to me personally? Be very careful in dealing with this bank, they DO NOT HAVE THE CUSTOMERS' INTEREST AT HEART. They are a large bank and you are just a number to them. All complaints will be filed in FILE 13, (meaning the trash can). As soon as another bank opens up a branch close by with a safety deposit boxes, I will change banks. Customer service is non-existent with Suntrust bank. Steer clear of them. LOOK FOR ANOTHER BANK!

The most current issue I have with Suntrust is their inability to offer "current" online statements for my savings account. I needed a current copy of my savings statement for the last two months, went online to get it and I only have access to Oct. thru Dec. 2015. (Suntrust only provides statements every 3 months.) So, in order to get a copy of my Jan. & Feb. 2016 statement, they require I pay them $5 for a copy which they will "mail" to me. #1, I need my statement now and not in a week and #2, why should I have to pay Suntrust for something that is not available to me online. If they offered it online, I would happily get it there. Just another way for Suntrust to rip off their customers which I plan on not being as soon as I can get to the bank to close the account. What ever happened to customer service?

I have one vehicle out of 20 in my fleet with this bank. Every time I need something for tax purposes or any reason at all it is the biggest headache ever! I will never use this bank again for auto loan. They will not provide you with a statement each month online or by mail. You have no idea how much you owe still or what interest breakdown is per month... And if you try to ask them good luck! Stay away from Suntrust Bank! Horrible customer service.

Please stay away from this bank. They will wrongfully mess up your credit. Very bad bank. I opened an account with them in 2011, and traveled but when I came back I was charged and they reported to the credit bureaus. As soon as I came back from my trip I paid it off immediately. As I am writing now, they did not remove it from my credit yet. Now it is hard for me to open account elsewhere.

Closed my account and is holding my funds. When called to inquire what was going on they explained that my accounts are closed and they could not give a reason. I asked where my money was and was told nothing.

I felt like the victim of a classic bait and switch. In 2014 I earned about $360 interest with my Suntrust accounts (2 money market accounts). But in 2015 these accounts earned only about $8 interest with the same amount of money. Without notice the bank had reduced the interest rate from the promotional rate of .6% to .01% and .03% for 2015. Since I opted for paperless statements I didn't find out until I failed to get a 1099-INT for 2015 and made inquiries.

I got my account with Suntrust because my job requires a direct deposit. From that very day my entire life has been downhill. The first obstacle with Suntrust was one day while school shopping for my kids. I swiped my card one time at Burlington coat factory. When I got home and checked my balance I had only $76 dollars and some change left. I knew I should've had more because I had just got to paid that day. So I did a dispute and Suntrust refund the money a month later. I thought maybe that would be the last time that this would happen. They canceled my card and sent me a brand new card in the mail. Next thing I know, one day as I'm checking my account balance, I notice that my account has been withdrawn for $150 for a commuter train in California. I call Suntrust fraud center and they tell me that they cannot return the money, and that I must contact the commuter train company. The only way I could contact this company was by email.

I've had an account with Suntrust for over a decade as well as a mortgage. Admittedly, the mortgage process was wonderfully simple; I did it one morning online in my bathrobe and signed the papers a day or so later at the bank office. At that time Suntrust was ahead of its time. I was very impressed then, but unfortunately times have changed at Suntrust - and not for the better.

I used my debit card from my business on Monday. Picked up items all over and swiped it a total of 8 times. Tuesday I used it again 2 more times. Wednesday morning I viewed my account and it was negative. It seems that 2 checks that I were NSF in the past and were paid ended up being deposited and Suntrust cashed them sending my account in negative. (The checks are stamped NSF and they are 2 months old.) This also caused 13 overdraft fees totaling $494.

Been a customer for 26 years. As a private consumer not bad, but very expensive and antiquated. A business customer for 16 years, and it's been a roller coaster. Their merchant services are very expensive, tiered pricing, and cost wise they make it almost impossible to transition to another merchant service. They want $700 to make my credit card machine security compliant. Suntrust will NOT contact you in the event of fraudulent use of your business account or your business debit card. They still adhere to "bankers hours" and will close the door in your face 15 minutes before closing. Their employees are poorly compensated, and they will tell you, and they provide minimal security for their customers and employees. This is a cheap, poorly run bank, and very hard and expensive to transition out of. A shoe box would be a better place for your money.

Recently opened an account for employment purposes. Employer sent funds via wire to my account. I questioned whether this was legitimate. I promptly notified the bank about possible fraudulent activities on my account. I was red tagged for investigation because they believe I was part of the fraudulent activity even though I gave them documentation to prove this was all done without my consent.

On 12/5/2015, I prepared my SECOND follow up package of documents regarding that SunTrust bank had erroneously classified (to all 3 credit reporting agencies Equifax, Experian and TransUnion) that one of my accounts had been included in bankruptcy. I sent ALL documents clearly showing that in fact that account was NEVER included in bankruptcy.

To be fair, I've banked with Suntrust for over a decade and never really had any issues until the past few months. In December, I went through a drive thru one morning with only my debit card with me, and my card was declined, so I had to go home, get cash, and return to get my order. I called Suntrust to discover that my account had been put on Hold for security purposes and that I would need to call the Fraud Department to verify recent purchases. I called and they verified two small purchases I'd made (both under $20), asked me some personal identification questions, then released the Hold. It would have been nice to be warned that my account was placed on Hold and even nicer for it to never have happened since there was no reason for it.

Three fourths of my savings has been stolen by a security breach of my information on my SunTrust money mkt. What is so frustrating is that the bank wants me to go to a very busy bank in a Walmart 25 minutes away instead of one that is five minutes from me. Very seldom can I find answers I need on the phone at either of the two branches or not that day. That slows me down and stresses me, a 71-year old, and I really do wonder if Suntrust will do their best to see that I am reimbursed for most of my $36,000 at least for the great amount that was taken over the past 60 days and maybe all of it.

I was charged 100% interest on my loan multiple times throughout the course of my loan and I wasn't aware because they had payment booklets instead of statements. Please check your accounts and ask for a 1schedule of payments! I can't be the only one this happened to!

I had applied for a mortgage modification to reduce rate 12.99% and payment on my mortgage. On Jan 12 a rep called and advised of add info needed. I called back yesterday and today but have received no calls BUT today I received a turndown letter. They made a decision without all info and no callback???

I signed up online for a Suntrust account. I was expecting a direct deposit into the account from my employer. However, at no fault of theirs, it came as a paper check to me. I used the mobile check deposit function on the app to deposit the funds. On the day the check should have been in my account, I could not log in to my account. I called the bank and they stated that my account was being closed and could not give me a reason why. They stated any funds deposited would be mailed to me. However, I had my employer cancel the check because it was stolen by them. It was my money and they refused the deposit. DO NOT USE THIS BANK! They are obviously not very trustworthy or legitimate.

I only gave it a one star because I had to give it something to rate it. Stay as far from this bank as possible. I opened my account, I put $200 into the account, and somehow it became $.76. Only 76 cent overdrawn and I was charged $36 overdraft. When I called I was told that I had to get the balance paid within 5 days of the overdraft and they were supposed to notify me of the overdraft so I could pay it before they charged me for overdraft.

I am beyond frustrated this evening. I get a letter in the mail about insufficient funds and overdrafts fees on my account. I knew this was BEYOND ridiculous. The notice I received in the mail said my account was negative $98 and some change. When I ACTUALLY logged into my account, my account was at a negative $210 and some change. I found this to be 10X BEYOND RIDICULOUS, especially when I just received a notice today dated for December 28 of an overdraft of $98 and 5 days later it's at negative $210 and I haven't made any transactions!

On December 30,15 I went to the ATM to make a deposit and the ATM stated transaction can't be processed at this time. So I tried one more time. It didn't go through so I pulled off and I forgot to click done and the car behind me took $300.00 out my account that I didn't have. So now they tell me to wait 10 days for them to prove it wasn't me. I ask them to pull the tape. They tell me that don't have access sooo how do you guys catch people robbing the banks? That's bs! I'm so pissed I want to cry. So now I have an overdraft and no money.

Move down south. My job convince me to open a Suntrust account. I did seeing that they had a deal, which was open up a checking account get $200. Needless to say I never got the $200. Had one check that got an NSF fee for being a few dollars short, I think by $3. This was all it took SUNTRUST then add on fees after fees totaling $800 plus. My check is direct deposit so they took that off the top, leaving me broke and more fees. So total SUNTRUST took $1000 from me, yet I got turn down for a small loan of $1000. Sad this happened 'round the holidays. I thought with this being a bank down south, it would have some hospitality, but I was wrong. Shame on you Suntrust.

I've been a great customer with SunTrust for about 3 years, with a checking and savings account. I declined a debit card and asked for a MasterCard credit card. No PIN number, because years ago a Barnett Bank debit card was swiped by a waitress at Durango's Steak House in Tampa, FL. I lost without knowing, over $5000 in my account plus the overdraft amount, within a few days. Barnett promptly deposited a $5000 deposit into my account as I had been a customer for 10 years.

My mother had a revolving credit line with SunTrust Bank for 5 years that she wish to close on 3/23/15. She called the 1-800-786-8787 on that day and we have phone records to prove it, and requested the account be close. She was told that once she paid the $2.50 charge which would bring her account to a $0 balance, it would be closed. She mailed out a check to SunTrust Bank the following day and it cleared on 3-31-15, and she thought the account was closed. SunTrust reported her to the credit bureaus as delinquent for a late payment 2 months later, on a account she thought and was told was closed. We called the 1-877-596-5407 to dispute the charge and the report to the credit bureaus, and it was denied in a letter from SunTrust stating that they research it and that it was being reported correctly, but if we had any supporting documents that we could send them in, and they would look at them.

How can a bank charge you NSF fee's when the account is positive? The explanation I received is that there were transactions pending at this time, therefore the account was assessed fees. My account was never negative! How can this be legal??? Stay away from Suntrust!

I filed bankruptcy and SunTrust foreclosed on me in 2010. Last year I found out that I owed the IRS taxes of $150,000+ because of SunTrust. What can I do to resolve this?

In late summer of 2015 I went to a branch location off bayou Blvd. in Pensacola Florida and deposited money. The ATM machine rejected my request and resets in reboot mode. The money never posted to my account, so I called claims and filed one, then the next day went to the branch to discuss the issue. Long story short a few days later I received my deposit. Now it's late November and they're denying my claim and stating they are going to take the money back from my account. Lmfao so they're gonna steal my money, give it to me, then deny it months later and try and take "my" money. Forget that. I'm going to settle this if it's not settled and figured out. I have a video on my phone of the whole discussion and I will get camera footage from the ATM and sue the ** out of this company!

This bank has absolutely too many fees! Not to mention that they hold on to my monthly retirement pay as if I'm stealing it. I'll be going to USAA that seems appreciate veterans.