Fairfield Funding

Fairfield Funding questions and answers

Can you provide a quick overview of what your company does?

Fairfield Funding is a direct purchaser of structured settlement, annuity and lottery payments. We can purchase these future payments in exchange for a lump sum immediate payment to help customer with immediate financial need.

Who are your target customers and how do they typically learn about your service?

Our target customers are anyone with a future payment stream coming in that needs a larger amount now and cannot afford to wait for the payments to be paid over several years.

How important are customer reviews and ratings in the purchase process for your product?

Customer reviews and ratings are vital. We are dealing with individuals’ money which is a very sensitive and important thing to be dealing with. Customers want to be sure they are working with a company that has proven itself competent, competitive and capable of doing a transfer successfully and quickly. One of the best ways for them to determine if Fairfield is that company is to read what real life customers have to say about us and their experience.

How does your company think about customer reviews?

Has this changed since partnering with ConsumerAffairs? We are constantly working to provide outstanding customer service so that we are confident and comfortable asking customers to tell the world about their experience with us. The way we think about reviews has changed since working with ConsumerAffairs. We have realized how much reviews mean to potential customers and we also realize that when we do a good job, customers are open to leaving a review as a thank you to us.

What is your approach to customer service and can you share any examples?

Our approach to customer service is to make each customer feel as though they are our only customer. We want them to know we are here, we are working and we are constantly available to answer any questions or concerns about the process.

What challenges led you to look for a solution like ConsumerAffairs?

As the world and technology changes, so does the way companies choose to market. It’s an ever-evolving business strategy that has to be evaluated regularly.

What was your team’s process prior to using ConsumerAffairs?

Did our product replace a similar tool or is this the first time your team is using a product like this? Fairfield did not have another similar product before joining ConsumerAffairs. Fairfield was the first structured settlement transfer company to sign up for Consumer Affairs so we took a risk and had previously declined several other similar company’s approaches.

What was the biggest advantage you felt our product offered for your team?

Did you look at other solutions? In the beginning, the biggest advantage was being the only featured company. It helped us reach more potential customers in a way that built credibility.

What types of short-term and long-term goals or tasks are you using in the ConsumerAffairs platform to accomplish?

The short-term tasks are always to continue to collect reviews so that the site can continue to be a guide for potential customers. Long term goal would be to determine a way to gain more continued business from the site so that the relationship can be mutually beneficial.

How do you measure the value our product provides?

We measure the value monetarily.

How has our product impacted your core objectives?

The site has produced some increase in revenue but we would like to see if produce more.

What do you like most about using ConsumerAffairs?

The platform and review collection is very simple and user-friendly. We like that it gives customers a voice on a credible site.

Would you recommend ConsumerAffairs. If so, why?

We would. It has been a useful lead generation source for us.

What is your advice to others who might be considering our product?

I would say push reviews right off the bat, use the site to send customers to that are still questioning their decision. Ask for clarification on all the ranking criteria in the beginning.

How would you describe our product if you were explaining it a friend?

It is a high-ranking consumer review site that compares different companies within an industry and allows you to read verified customer reviews.