Rocket Mortgage Reviews

Hello, C. ** handled my refinance with professionalism, accuracy, respect, and speed. He followed-up as he said he would. With all my paperwork in hand, he was able to process my refi within a few days....WOW! He made the refi process straightforward. With the toolset Rocket Mortgage online has built-in, it was easy for me to upload the requested documentation and to find/see items regarding my loan. Thank you.

Refinanced our house and ran into a snag with the amount that was supposed to be disbursed to our HELOC loan payoff. I was able to get help with my first phone call to AMROCK and a new check was cut the very next day. Follow up communications were made by the person helping me. Great group of folks.

If I was informed from the beginning that I did not have to include my Home insurance and taxes in my mortgage there not would have been a need to have the underwriters re-write the mortgage to not include the insurance and taxes. This is the only thing that I wasn't happy with.

The process went very smoothly. I was approved and had papers in hand within hours. Rocket gave me a list of items they needed and luckily I had them on hand within days. Final papers approved within 2 weeks and closed the week after! Whole process took about 3 weeks. Highly recommend.

Overall the experience was good. There were parts of the refinance that seemed to drag on rather than being efficient. For example, there was the need to contact my insurance "agent". In most national companies like USAA, you don't have a specific "agent" that you work with. QL didn't seem to get that. They also required information that I could and eventually did provide for them by giving them my policy documents. There was quite a go around with them needing to talk to my agent but USAA not wanting to talk to them without me. QL also wanted me to give out my PIN and other confidential info so that they could access my account. In the end, they got none of this but processed what they needed with my policy. They could have saved me a lot of my time and hassle.

John was very helpful and the loan went smoothly. I was doing a cash out refi with a lot of equity in my previous loan, yet other banks would not do it despite great credit, savings, equity, jobs. Etc.

Conor **, and the rest of the Rocket Mortgage team I interacted with during the whole experience were very friendly, responsive and transparent. From the moment I reached out to you, till we closed - the experience was easy and painless - especially during Covid. And final signing of docs was easy too, much quicker than my previous refi experiences.

Stayed in touch, kept us informed as soon as new info came in or we needed to respond to. Courteous, cooperative, knowledgeable. Guided us through everything step by step, and did as much as they could via internet. Returned emails and phone calls quickly.

The whole team was efficient. They always responded in a timely manner and also with professionalism. They made it clear what information I needed to move forward every step of the way. They made my mortgage experience a positive one. I have recommended Quicken to many family and friends.

This is our 3rd refinance with Quicken Loans and again, we couldn't be happier. Every part of the process was simple and without any surprises. Our loan agent, Joseph **, was absolutely amazing from start to finish. Joe was available day and night to answer any questions or concerns we had. Even as we entered the closing process, Joe was still there for us. Every QL team member we dealt with was equally helpful and responsive. We cannot recommend Quicken Loans enough, and will continue to reach out to them for all of our real estate loan needs.

It has been a pleasure working with everyone concerning our refinance with what can loans. I am so very thankful that the service in caring of your individuals with each section addressing the refi have been caring kind and knowledgeable. Thank you again.

I've been sold to an investor already! I haven't even made my 1st payment. This is one of the reasons why I left my old company. The email we received regarding the transition is insulting. Just because you send an email doesn't take away from the action. Actions speak louder than words. Good job guys and gals.

It is my second time refinancing with Rocket Mortgage, no other company has given me a better deal than them. I just closed yesterday and I am totally satisfied and very happy to be their customer. I fully recommend Quicken Mortgage and Quicken Loans too. It is a great company who really listen to their customers. Thank you so much! #1 in the market!

So refined at the lower rate, and I understand there are limits with how fast things can be done and what can be financed. But when my first payment was supposed to be was originally April 1st, which was a bonus to skip two payments right now. Closing took a week longer than expected, so made that payment, and due March 1st. How much due at closing was a joke of a number. Showed as high as >$200.00 ended up being $.79. I wrote a check for that. JUST SAYING.

I was highly pleased with my Quicken Loans to refinance experience. Expectations were communicated timely, did not fluctuate, and were processed quickly. Very convenient. I was working with another lender when - out of total frustration - I contracted Darren at Quicken. I immediately notified the other lender to discontinue my application with them & I switched to Quicken. A choice I don't regret.

I am happy with the overall experience we (my husband and I) had. Representatives were quick to assist us and answer our questions/concerns. We were kept informed of the process most of the time and communication was great between us and representatives. However, at one point we were repeatedly delayed in closing on the house due to a lack of communication between the other parties (sellers lawyer, sellers agent) and it took several attempts and weeks to obtain an update. There was a lot of phone tag. I do not feel that Quicken Loans was entirely responsible, so you may not have to do anything to improve, but you may wish to keep a record if it happens again to warn other customers of possible delays when dealing with specific companies. Regardless, we will keep quicken loans in high consideration if we require any future loans.

I was on the market for a new home recently and I did some shopping for my mortgage. I had dealings with Rocket Mortgage and my opinion was not very favorable. From the beginning to getting the quote we ran into issues. They did not get back to us very quickly with questions we had and the cost factors with them just left a bad taste in my mouth. I would NOT recommend them to anyone.

My experience with Quicken Loans was mostly really good. There were times when I was super aggravated about having to submit so much documentation, that I still feel was unnecessary. Brad ** was great and I really appreciate him helping so much. The other person I talked to and had to work with was not my favorite, Leah **, I think. She just seemed kind of rude at times and was very pushy about certain things being submitted. I would have rather just worked with Brad since he was the most accommodating. They were pretty quick with everything and I’m just happy to be done with it all.

The entire refinancing process was very guided and easy to navigate. The website and employees were very helpful and knowledgeable. Closing process was smooth, as well. I Would recommend to others trying to refinance. We had a very positive experience.. Thank you.

The process we really easy and great communication with loan agent. The only part we did not enjoy was working with the appraiser. The appraiser handled the refinance as if we were purchasing a new home and did a home inspection. The refinance we much less than the value of the house and yet we were forced to fix planks on a deck. This was disappointing and a hassle that did not add any value to the home. Just wasted our money since the deck is going to be removed. This did make me rate the experience three stars instead of five stars. The main reason for removing two stars was the waste of time (time is money) and the money spent for a useless activity and there was no recourse. We either had to fix it or go to a different loan company.

We decided to refinance with today's lower interest rates. I called our existing mortgage company for a quote. I went to Rocket Mortgage. Entered our information. Within an hour I was contacted. They matched the interest rate, but lowered the points, and waived the appraisal. That was the decision breaker. The loan officer was professional. Went over the loan process in detail, was very transparent. We closed within 2 weeks. Overall a very good experience.

After wasting a year with our former mortgage company, I worked with Nathan and our refi was done in about a month. Nathan was prompt, returned messages and calls quickly and when he did not have an immediate answer, he looked up what was needed and got right back to us.

Quick, efficient, no pressure, and a very helpful loan agent who actually trouble-shot questions as they came up- I like Quicken loans- ALSO a very good rate, saving me over $200 a month with the new rate! Would recommend my experience to another; I have run into pressuring loan agents that have frankly "turned me off"...

Everything about Quicken Loans was efficient and responsive. We could not have asked for a better experience with closing our home loan for the first time. Thank you all again! We would highly recommend Quicken and would certainly use them in the future.

While this was my 2nd time refinancing the process was smooth and quick. While the interest rates for veteran should be a little bit lower Everything was good at the end of the day. I recommend giving veterans at little lower rate.

Everyone I worked with were courteous and knowledgeable about what needed to be done. They helped the refinance be stress free. The interest rate in the new loan is very competitive and I now have a lower monthly payment. I am thankful for all the help from the associates at Rocket Mortgage.

Pleasant overall experience refinancing our mortgage with Quicken Loans. Definitely recommend them! Everything went smooth, the representatives were friendly and knowledgeable, and closing went without a hitch. Their rates are hard to beat as well. Try them, you'll be satisfied.

The team as a whole did a fantastic job working on my loan especially Kristin **. Whatever she did, she was the one that started the ball rolling and she stayed with me until the loan was done. She never gave up on me and worked very hard to get everything completed. I can honestly say this, all that worked on my loan, worked in a professional manner and going forward, I will tell all my friends about Rocket Mortgage. Thank you so much!

The process was easy once everything was aligned and online application was very user friendly. Only reason for not giving 5 stars was my refi kept getting passed around to different people and got way too many phone calls throughout the process. Rocket Mortgage also does not realize I just did a refi given they keep sending information about refinancing. They were also a bit high the closing costs. Other than that it was a pleasant experience.

I wanted to do a fast and easy refi on my home to take advantage of the current interest rates. Except for a few problems in uploading documents that were requested, the process was the easiest and smoothest mortgage experience I have ever had. The portal is pretty easy to navigate and provides a lot of great information. The various people you talk to along the way are knowledgeable, responsive and very friendly. Overall, an experience that is usually painful was relatively painless.

Bad on my end. You all have sold my mortgage to another lender and I haven’t even made the first payment. So how many times will my mortgage be sold in a year. I think this is **. I will have another lender take this off of yalls hands shortly. Very very displeased.

Everything about the process was clear and accurate. Everything promised was executed in a timely manner. They were honest and efficient. I would use Quicken again. Our advisor was excellent and responsive. We started the loan process in November and closed our mortgage loan in January as promised.

Fast, friendly, very customer-oriented. Will use Quicken Loans every time. I was very satisfied with the service, the loan officer and the process. It has been a joy to use the service. This is my second refinance and it was easy.

Incredible experience working with Rocket Mortgage. I’ve already referred others to it and it made a stressful process very streamlined. We were thoroughly impressed multiple times. Would definitely use them again. Love the ability to do everything electronically and that a mobile notary was able to come to our house.

Enjoyed being able to do everything from an app/text portal. Very efficient but was a bit disappointed with the desk appraisal process and assessment of value (hyper conservative). My LO, Dan was excellent. However the handling once it went to the resolution team was very poor. No follow up, no contact for almost 2 weeks. I had to call back and see what was happening to get the loan to closing (which happened almost immediately).

Mohamoud was fantastic. Very responsive, courteous and to the point. Extremely professional. He is definitely someone you guys should promote. The loan cost is a bit more than I expected, but our interest rate is very good, so I guess it made up for the high loan cost. Most real estate advice says we should pay about 1% of the loan in loan costs, but we paid around 4%.

Quicken loans was fast, effective and efficient. I have done two cash out refinances. Both were easy and fast. I would recommend Quicken Loans to a friend. Everyone at Quicken was courteous and treated my wife and myself with respect. The closing agent was punctual and prepared for the closing.

My wife and I are so happy that we chose Rocket Mortgage to refinance our home. From the very beginning, Rocket was exceptionally helpful and professional. All of our questions were answered promptly with a high level of professionalism. Most importantly, we have a high level of trust in our new mortgage holder: we know that our mortgage will not be sold, and that we can trust Rocket with our personal information and the handling of our account. It’s all about a corporation’s integrity and core values!

Very good. Only issue was our existing HELOC was not explained very well on what would happen to that account. We were surprised to learn that is was automatically closed. We talked to both the HELOC and Rocket folks and seemed to get two different answers.

The experience was good. Although it took much longer than we expected. We've been through several house closings before and this one by far took the longest. We had to push back the closing date several times. But overall it was good. Thank you!

We got a pre approval letter the first time around but decided to let it expire and work on our financial situation and credit score before getting serious about a mortgage, the second time around we had 3X the cash in the bank and out credit score was 80+ points higher and negative items removed for out credit report! The second time the woman we tried to work with demanded we have twice the cash on hand? And refused to listen to us! We did a lot of research before this attempt but she made us feel like we had no idea what we were talking about this round and she had her own personal knowledge about the local taxes that were way off form reality! How can someone get approved then decided to work on things then get told we are worse off than before? I had to hand up on her before I lost my temper with her!

The service I received great! I have never received service like this before! I will be a customer for life. The communication was like nothing I have ever received with buying and refinancing my previous homes. Everything was done in a timely manner. Not one time did I wait on anything. I never once had to call and make any requests.

Saw an ad on tv so decided to call. We were quickly connected to an extremely sweet lady named Elizabeth, who was in Phoenix, AZ. I am not terribly tech savvy, but she was so patient and helpful walking me through application online. This was the fastest banking experience we have EVER experienced in our 68 yrs of life! We completed this whole process without ever leaving our house. We must tell you also, that the nice young man, Keith, who came to our house to do the final signing was SUPER organized, kind, and completed everything WITH explaining as we went along, all in 45 minutes! We love him!!

The overall experience was stress free and professional. My only concern is I felt that the outside appraiser had a bias against me. Since this was an outside agency I do not blame my Quicken team. My suggestion would be to make aware to your staff that appraisal bias is a real problem, so when an applicant experiences it, they will be trained to recognize it. I feel that the entire Quicken staff addressed my complaint with empathy and concern, but I am not sure if they recognized the overall problem.

From the beginning of the refinance process to the end, everyone was so helpful and professional. I could not upload a document and our loan officer had me send it to him and he was able to upload it and get it to the right person. I would definitely use their services again.

We had it the back of our minds to refinance our primary home. I participated in a Facebook ad for Rocket Mortgage and a banker called within one minute. It surprised me, but I have had such good experiences with Rocket Mortgage that we took part and completed the deal. Soon after, we wanted to buy a vacation home. So here we are in another mortgage. Wish us good luck. We want to use it to visit with family on a regular and safe basis during a pandemic.

I began the process of refinancing in June of 2020, and submitted all the relevant documents and assumed the process would be completed in a matter of weeks, just as other refinances had in the past. However, there were delays upon delays, and we went months on end without hearing anything. After missing an incredibly small window to close in September (one day!) due to my wife being out of town, we were told that we needed to resubmit almost all documents, and it was again months until we heard anything else. At this point, I should have ended the process, but I tend to be a pretty loyal person, so I stuck with it. In the end, we closed in the middle of January after almost 8 months. While I am happy that the process is finally over, I am very dissatisfied with the entire process, and the level of attention that I was given throughout the entire process.

From start to finish, we had an absolute great experience. Would definitely recommend and would use again. Thank you to everyone who helped with our refinance. Very professional from start to finish. We have told multiple friends about our experience. Thank you all again!!

Scheduling was a breeze. There were two small hiccups. The signing agent and I agreed to change the date and time. Unfortunately, the date on the documents did not change and we had to meet for a second time. In addition, the payment option for me was unclear. Wire or ACH? I ended up getting a check after all. Neither hiccup was a big deal.

Our refinance went so quickly and smoothly. We were contacted by Quicken to make sure we had the best possible rate, and they got us an even lower interest rate. We have been so pleased to work with Quicken and recommend them highly!

Love the calls and help along the way. They keep you informed and up to date with the web portal. They continue to guide you along the way and answer any questions you have. They lay out what you are going to pay and how much you owe.

If we knew it was this easy to buy a home with Quicken Loans, we would have done it years ago. The experience was effortless and seamless. One can really buy a house through a mobile app, it is truly unbelievable and amazing.

Thorough, patient, everyone in communication and fill in if someone is off for the day. Greatest stress free loan process ever. KJ and his team reached out in every way possible and the app helped me stay on top of things. Great experience!

Dion ** was great and very helpful in the initial process. Ashley was great getting me through to the end! They both were courteous, helpful, patient and timely. I would recommend Quicken Loans to any of my friends and family!

The process to renew my loan was very smooth and easy. The ability to do 99% of the process online and only have to sign final documents for close is really nice. Everyone was very helpful and pleasant to work with.

Danielle ** is a great asset to the company. She made the process smooth and easy. She kept me informed on changes that were made on the loan. Once the changes were complete, which were quick, the closing was smooth and easy. She was always polite and professional.

Great experience, I am not one to write reviews this is a job for a more solid individual. Speed, accuracy down and to the point is what I liked about the experience. Availability was excellent and return calls were very good, I do not ink ere is any room for improvement but keep trying and you will not be surprised at your end line.

I would definitely recommend Quicken Loans to anyone. It was extremely easy and stress free. Steve ** was wonderful to work with, he answered any and all questions I had and made sure I was comfortable and understood the answers.

I was able to get a refinance for a whole % lower APR, pull equity out, and have a lower monthly payment. My banker was nice, personable, knowledgeable, and was easy to work with. We closed in a month or less. Wow!

I received five star performance from Rocket Mortgage in refinancing the VA loan. The VA Streamline refinance went on without much effort. I have recommended you to my family and others based on how smooth everything went. Keep up the great work..

I could not be happier with my experience with Rocket Mortgage. My refinance was so easy and fast. I got a great rate and the entire process took 3 weeks and that was even over the Christmas/New Years stretch. I was so impressed with Rocket Mortgage that I even have now bought their stock.

Our lending contact is awesome and we need a copy of the loan (hard copy) so I can give you the loan number. Terri was great for our signing and she told us that we could get a hard copy through Quicken Loans.

Refinance of existing mortgage loan. Worked with Christopher ** from Quicken Loans and he was extremely helpful and knowledgeable. Everything was processed in a timely manner and projected dates were met as far as the closing. Great overall experience. I would definitely recommend Quicken Loans for mortgage financing or for refinancing. The process was painless and easy.

Great deal, answer 24/24h, fast, just try it, low% rate, online mortgage, online app, very simple to apply, friendly people explain to you how it work, everything they tell you will be the true when you will go through the mortgage process.

My home buying experience was made infinitely easier with Rocket Mortgage. Information was delivered in a timely manner and with excellent detail and explanation. My questions and emails were responded to promptly and everyone I dealt with was incredible, personable and cared about closing on my home successfully.

The entire refinancing experience was quick and seamless. The agents assigned to process my application were exceedingly helpful and informative. The closing process was very simple and sensitive to the extraordinary health concerns and restrictions we currently face. We were particularly pleased with the convenience of the amount of actions we could take from our home from the initial submission of our application to the final closing and the convenience of the guidance and advice we were able to obtain throughout the process.

Everything was going great. The only complaint I have is that the appraisal fee was supposed to be waived. During closing scheduling it was found it was not credited back to us. I was told it would delay closing by several days. We could not wait. I was the told it would be requested that a check be mailed to us with the refund. That would be great but I can no longer get an update on that. Very frustrating!

Once I got the hang of doing everything digitally, it was a piece of cake. Snapping a photo of documents and sending them to a central account was quick. Downloading documents from accounts on line was simple. The dashboard of the loan site has everything I will need in one well organized location using one password and it will save me time in the future. You are the "Chic-Filet-A" of mortgages!

This is the second time we've turned to Quicken Loans to refinance our mortgage. Both experiences were effortless. While our bank of twenty years stalled and stalled for 7 months, constantly requiring new financial data and explanations of deposits as the old information was always, conveniently outdated, Kenny in Arizona, after a mere hour phone call, assured us we could close in a matter of weeks despite two federal holidays in the middle of the time frame. We applied with our bank in June. Crickets throughout the year. We applied with Kenny and Quicken Dec. 22 and signed Jan. 7th! That's top notch in my book! Thank you Rocket Mortgage! You were in warp speed on this one!

Process was very slick, streamlined & easy. Mostly online and regular follow up. Customer Service was superb & closing process was very painless. I found the costs to be higher than other mortgage lenders. Too many "add ons" in the closing costs though they were appropriately disclosed to me. I didn't have the time to shop around and would suggest you compare with others around the closing costs. You may save a few thousand.

When I decided to get a refinance for my home, Mr. ** made the process as clear and easy as possible. After the typical time needed to fill out all the main information, the rest was fairly easy and quick to complete. Your website was clear and easy to follow from my home computer or mobile phone. I would definitely recommend you all to my friends. Thanks!

When I first applied I spoke with somebody and their communication wasn't the best. They took a long time to respond and my questions weren't clearly answered. So I decided to shop around a little bit and was ready to move forward with another lender and then rates were beginning to dip so I thought I would reach out once more to Quicken. This time I was greeted by Dimitry and she was much more pleasant and helpful. She was able to get me a lower rate that I was originally quoted and she was able to get our PMI removed. She was also able to get all of our closing costs put into the loan so we didn't have to come out of pocket at all. After that, it seemed as the process just flew by and our loan was closed. At the end of it all we got a great rate and lowered our payment significantly.

Very efficient and polite representative. She made it easy. We would highly recommend QuickenLoans. Actually, we already have. I like the way everything went very smooth and not a hassle. I think everyone should use QuickenLoans. Sincerely, David and Sandra **

Easy, painless and super smooth. We closed within just a few weeks rather than 30+ days. I love working with Quicken Loans and will continue use them as my mortgage company of choice. Thanks for making it so easy to reduce our interest rate!

Dan did an exceptional job on providing all the mortgage services needed and I would recommend him to everyone. Every aspect of the mortgage process from start to finish was very smooth. The closing was quick and very convenient. God Bless!

I am pleased. They all made it very easy to do and everyone was very professional. Took all guess work out. Made everything simple to understand. I would recommend their service to all my family and friends. If I had to do it again I would do it the same. Thank you.

Hassle free refinance with great use of smart technology. I would definitely recommend Quicken Loans to a friend. I appreciate the fact that they were able to work with public tax records rather than going through an expensive and unnecessary appraisal.

This was the 4th time we have refinanced with Rocket. The process was easy and fast. One thing held it up, establishing employment at the end of the process after all docs had been submitted and we had received the closing date. Seems that verification of employment would be the first to be verified when an request for refinance was submitted.

The Quicken refi process was simple, quick & professional. I highly recommend Quicken! I have recommended three family members. I couldn’t believe the user-friendly application process. I like the option of choosing a closing date and the closing attorney coming to me well prepared. Thank you Quicken.

Rocket Mortgage quoted a very good rate, but refused to say if it was 0 points until they checked credit report. I asked given my score of 800 if that was 0 points, but they refused to say. They only said they were very competitive. I finally relented and allowed credit to be pulled. They then said it was 3 points!!! That's not competitive at all. Also, they pulled my credit score twice, once by Rocket and once by some affiliate, which will reduce my credit score for the next two years.

I recently refinanced to pull out some equity and reduce my rate... It has been a month since closing and I still do not have my agreed upon money that was supposed to be direct deposited into my account. I am getting delayed responses and multiple excuses.

Thank you so much for the opportunity to refinance our home so quickly! We appreciate the time it took the team to do everything needed and how easy it was to appraise and close as well, especially during the pandemic.

I liked your ease of application and the ability to talk to one salesperson. It became confusing when different people would contact me in arranging the loan. Also some of the information requests in my Rocket Mortgage Account were confusing. Example-This is a joint mortgage with my wife but the autopay set up only allowed one name. Another example - this request for feedback made me type in my profile when you should already have it. Also it said order number. Does that mean loan number? Net. Getting the loan was easy. Communicating with you is harder. And I want ONE customer service rep by name. Regards **

The process from start to finish was fantastic. It went faster than I thought. I will absolutely tell family and friends how easy this was. I lost my husband in May from Covid and needed to lower my pmt. Thank you so much for helping me.

We refinanced our home all online and signed papers in our home. It was all very easy and saved us thousands of dollars! The staff are all so friendly and easy to work with. They stayed on top of everything and it was done so quickly. Thank you so much!

Our refinance was effortless... Quicken has an excellent, efficient process. Highly recommend using Rocket/Quicken. I have been a real estate agent for 26 years and never have I received better, quicker service in such an easy, user friendly system.

The loan process was easy and smooth from the start of the application to the closing. The submission of the required documents was easy by uploading them online. As a borrower, I was updated as to the status of the loan along the way. The closing was also quick and easy. Overall, the processing fast and efficient.

Closing of refinance on December 28th 1:30 pm. I asked notary how long it would take. He said 20 minutes. Computer work alone was alone 20 minutes. Paper signing 35 more minutes. Notary did not want us to social distance. I had chairs set up to do that. He moved his chair closer to my husband at the table and finally agree I could sit 6ft away. So it was not only 20 minutes as he stated.

Awesome experience. I truly didn’t have to do anything. Will try to refinance my parents house next. Well informed and professional people. Great rate and lower payment. Will recommend to friends and family. Thanks.... Excellent experience. Staff were very responsive and professional. Thanks again for the awesome refinance experience!!!

Great experience. I’m so happy it is going to help my budgeting. I think I can pay my bills without having to work an additional job. It was wonderful solving the problem without going to a lawyer's office.

Very easy with website clearly laid out on what I was to provide and the progress being made to close the loan. I felt very well informed during the process. The staff at Rocket Mortgage was always courteous and helpful.

Cameron did an awesome job working with us and making sure we understood the various options. His communication was amazing and he was always available whenever we had questions. We would definitely recommend him and Rocket Mortgage! An overall great experience.

I had a great experience with Danny. He was patient, explained why it would benefit me to refinance now and provided me with everything in writing as he said. There were no surprises, hidden cost or fees. The closing was just as easy. The attorney was able to meet me in a secure and safe environment especially during the pandemic. I plan to be a long time customer.

The refinance process with Quicken loans Was made simple by their app. In addition to their support via chat and on the phone. I highly recommend Quicken loans. A close friend is already using them due to my recommendation. Thank you!

This was the quickest, easiest and smooth refinance ever! Jesse ** was wonderful and Samuel ** the attorney was awesome! Never did I think this would be such an easy process! I highly recommend Rocket Mortgage to anyone looking to refinance! I promise you will be happy! Very transparent company to work with and I was able to shave 10 years off my mortgage and lower my interest rate and monthly payment!

I started a home refinance loan with Rocket Mortgage and gave them a $250 deposit and was lied to already on the phone. I was quoted a 2.75% loan rate but was Not told that it had been a real 2.9% rate that would cost me $1,750 in debt to buy down to the 2.75% rate! This is a bad practice they use to up all the fees and rates, I finally was given the estimate sheet that showed it all, most likely should have demanded this first but it's all part of the pressure ploy used online to bait people in. I watched free online tutorials about refinancing homes and got more educated in this whole process and cancelled my loan both in writing and verbally! To get back my deposit I had to have my Visa card get involved as Rocket stalled, but I was able to only have to pay $76 for a credit search that they did 3 days consecutively for no good reason, found that from the Bank I went to getting a Real Loan! Avoid this group!

Rocket Mortgage makes the process simple from start to finish. RM Agent was always available to help and assist with any questions and with the process. The online and app tools are easy to access and use. Very user-friendly process.

My experience from beginning to end was A+ rated. From the loan officer to the closing team I had nothing but great communications with all involved. Being able to remotely submit documents and correspond via the rocket mortgage app was extremely quick and easy. Especially during the closing. I have nothing but praise for Quicken Loans/Rocket Mortgage due to my great experience.

This is my third loan through Quicken Loans - Rocket Mortgage. I absolutely love the service and will NEVER select another mortgage provider. Quicken reached out to me to prove they could provided a better rate than I already had through them. And then they delivered.

Overall it was a good experience. Just a few frustrating moments with getting closing answers at the end. Everyone is very kind and fo their best to give information. The other thing was the change at last disclosure. No explanation as to why they gave cash instead of paying off the loan.

Took 120 days to close a refi even being a current client. Then the payoff checks came too late to payoff 0% interest credit cards that they knew was up in the beginning of the year. Now I’m scrambling to get checks reissued to me because I had to pay off amounts out of my pockets because it took so long to close. They never followed through with what I had told them to do and it kept putty out closing off. This will be the last time I use them or even recommend them to anyone. Very disappointed on how they have handle this issue.

I had an great experience all of the agents, was very helpful and gave a lot of information. They walk me through the whole process. I was very pleased with each team performance. I would highly recommend Quicken Loans to all who are looking to purchase a home.

I felt like the communication was not very clear. I felt that we had many time delays in what was being requested. I was told a 30-45 day process and it was much longer. I was relieved we made it to the finish line.

It was a very good, thorough and very fast experience with a quick resolution. Very Very thorough in the follow up when I sent info which was not usable, and how they helped me figure out what was correct, very knowledgeable, very professional, very helpful, very pleasant, very kind, very up on all that I needed to learn about what I needed to do to help them.

This was a superb experience. Issues on my end caused this process to last a few months but the client representative I was working with never wavered. Always helpful and professional, he kept in constant communication throughout the entire process. Will definitely do business with Quicken again.

So easy. This is my second time and it is great. Appropriate expectations were set so I always knew what was happening. Closing was simple and set to my schedule. I had an issue with an error in my credit report and they were able to help me get it resolved fast.

I have to tell you. All the Quicken staffers were just great. They managed to keep me on task without nagging or bothering me a million times or making me feel like I was a loser for taking a long time to get things done. It was wonderful. And Vinny was so cool when he found out I'd lost my job. And he stayed in touch with me, so that when I got a new job, I could refinance.

Cory was great with getting the process started and moving it along quickly. There were some hiccups with Quicken confirming employment at the end that seemed to delay closing, which was frustrating, but overall it was a really good experience.

My experience with Rocket Mortgage was awesome! Although the overall process took a long time to get through (there were many factors involved) I felt there was constant support throughout. I also liked the ease of uploading documents to the APP and the ability to follow up via phone, email or Message through the APP. I also liked that whether someone was on vacation - a back up was always available to answer questions.

Working with your company was a pleasure. Everyone was kind and helpful. Everything went quickly and smoothly refinancing our home with you. We were able to get a lower payment and interest rate. We are so happy. Thanks for all your help!!

This is my third time with Rocket and I am very satisfied. Can't see using anyone else. Customer service excellent; calling back and responded to inquiries in a timely manner. Kept us informed with the process. Agent representing us was always available to assist us.

This was my second refinancing with Quicken Loans. In comparison, the first was much smoother. The pandering the country probably contributed to the difference. Each time I contacted Quicken loans, the staff was very knowledgeable and responsive to my questions. I would have preferred their reaching out to me more.

Working with Quicken Loans was a blessing. They approved my loan. Were with me every step of the way. I am a happy new owner and thanks to Quicken Loans we got our home. The crew that worked with me Hayden ** and Matthew ** were the best. They were there for me and made sure I was able to close. Thanks again Quicken Loans. You guys were a true blessing.

I refinanced my home with Quicken and everything went well. They were very helpful when I had questions. They also responded to my questions promptly. Closing was a breeze. We meet I would recommend them to my friends and family.

We had a very good experience and are also very satisfied about our outcome. The people we talked to were helpful. I guess the only iffy thing was our appraisal. We had one and there was some question about a parcel one and two. Should the appraisal have gone up after including the second parcel. I did email about this and accepted the answer but maybe should have called. My fault on not following up better. Appraisals are also subjective and that is the nature of the business. We are relieved to have a lower rate and to have a different mortgage holder and one we feel we can trust.

Rocket Mortgage was great to use. They were extremely fast, gave us an excellent rate, and were pleasant to work with. I will 100% use them on my next home mortgage. I thought other companies were fast but they blew them out of the water.

I guess we got what we wanted, maybe could've been a lower rate, but the guy (Rob) didn't seem to be motivated to offer it? The worst part was it took so darn long to close! We started on Sept 9th and didn't close until Dec 10th. That seemed unusually long to us. I don't think we would've closed that soon if it hadn't of been for the guy covering for Rob over the Thanksgiving Holiday (Darrick). He was GREAT! He even contacted me on the Friday after Thanksgiving! He got things moving - better than Rob ever did - and we FINALLY got things underway to close.

All divisions of Quicken Loans were extremely professional and always helped me get answers to my questions within 24 hours. The process took longer than expected but assuming that the staff facing challenges from Covid as well as high volume of people wanting to refinance their homes the delay was understandable. The Rocket Mortgage experience was easy to navigate. Overall I was very happy with Rocket Mortage and Quicken Loans.

I contacted Quicken just for information on current interest rates. After talking with Ross he proposed a refinance that made sense. Ross was professional and knowledgeable. He quickly provided answers to my questions. I would recommend Quicken To everybody looking to buy or refinance their homes or mortgage. With Quicken the refinancing was painless.

Everything went well except before the closing I end up problem with IRS document that make the whole thing delayed. IRS issue could be solved but it took so long and seller was uncomfortable to extend the closing date.

This was the easiest re-fi I've ever dealt with. The customer service was great, friendly and knowledgeable. Respondly quickly to my questions. I loved how everything was at my fingertips whether it was on my phone or on the computer. Closing was simple and quick.

Overall my experience with Rocket Mortgage was highly favorable. There were a few points during the process where certain processing of the application was temporarily slowed down but my loan officer was able to help to resolve matters quickly and those times that I called customer support, they were very effective at resolving issues. I found the process extremely streamlined and efficient as far as initially entering my loan information and I really like the online portal as a quick way to check status and upload forms.

First time refinancing my home and Quicken Loans made it so easy. We shopped around before agreeing to go with Quicken Loans and needless to say, the customer service and the rate offered was by far the best. So happy I went with my aunt’s recommendation.

This was the slowest, most painful experience. The only reason I stuck with it was Dale was so personable. I made my first call to you guys in late June, and my loan was not processed until November! It took so long to get it done that I had to unfreeze my credit a second time so you could re-run my credit score. I was asked to submit the same documents on multiple occasions, and once was even asked to submit my ex-husband's bank statements!!! All I needed was a small loan use for a remodel and luckily I had the time to wait, but if I ever decide to get financing in the future I will try for someone local who actually has a face....

The initial evaluation was great and timely, after that things went down hill. It took three months for the refinance to get processed and the delays caused us to lose money that we were due back at closing. Further, we had to reschedule the closing because the initial closing did not have my wife, despite RocketMortgage having pulled her credit and mine, on the loan itself. The reason I am ranking 3 stars instead of 1 is because after all of these mess ups we were still able to close before the start of the new year and the customer service in dealing with these issues was great--very knowledgeable and responsive. However, the mess ups should never have occurred to begin with.

I think that Quicken included a lot closing cost/fees that were excessive. My interest rate was also higher than the market. For those reasons, I will not use Quicken again or refer my friends. It is sad Quicken did this to me and others.

Such a smooth process. Questions were answered quickly and thoroughly. Troy did a great job. Signing was painless and clear. The first home loan my wife and I received was mostly done in-person, moving that process to mostly online was so convenient.

Rocket made refinancing a breeze. They walked me through the application process. The representative asked about my goals and preferences and then provided multiple options for me to consider. He helped me compare rates, terms and payments options to make the perfect loan for me. I would definitely recommend Rocket!!

Refinancing my home with Rocket Mortgage could not have been any easier! The application process was straightforward and the mobile app was incredibly easy to use through the entire process. Everyone I worked with was friendly and knowledgeable, I never had a moment where I was confused about any part of the process. Appraisal and closing were fast and easy. I would definitely recommend Rocket Mortgage for anyone looking to buy or refinance!

I have talked to numerous people within the last 3 weeks about why my old loan that I refinanced has not been paid off and no one has resolved this. Every time I talk to someone else I get a different story. People are supposed to call me and they don't. I am now getting emails from you guys telling me that I may get a late fee because I haven't paid my December mortgage for the loan that should already be closed! I need this fixed NOW.

Everything about this experience was simple - that’s not something you can often say about the mortgage process. From my first conversation with Sarena ** until my closing - every step was clearly communicated and was completed efficiently. The customer interface for status and doc uploads is super user friendly as well. Will definitely recommend!

The process was very simple and every person I spoke with was friendly and very helpful. Although it took 90 days from start to finish it was still a smooth process. The online account access is simple and very informative. Thank you all.

I was told NOT to use Quicken Loans. Too late! We had already applied and had been approved. Needless to say the speed, the exceptional service that I received from my team wowed the nay-sayers and me! We were very impressed.

Rocket Mortgage is the WORST company that you can possibly lend from. There are too many people involved and nobody knows what the other people are doing. I have been working on a basic refinance since JULY and my loan was finally escalated to Senior Business Consultants who I felt knew what they were doing until today when I found out my loan was denied because my condo is in a community that is still under construction and not fully built out yet. These same people told me last week that I everything looked good for a close this month. I hate being lied too!!!

Great experience, very technology forward thinking company. Best of all were the people and their willingness to discuss and work with you on your loan. Had a loan with Wells Fargo and could not be happier to be done with that horrible company.

Started the refinance due to low interest rates; I had seen a commercial on TV so I made the call. From beginning to end of loan refinance it was an efficient process; everyone involved was professional and friendly. The emails throughout with updates get us informed. I highly recommend Rocket Mortgage to family and friends.

Good experience overall. Web interface was exceptional, Response times from loan officer was marginal at times likely due to workload or hours that didn't correspond with my time zone, but she was nice. Easy re-fi. Would recommend to friend or family.

Very Much Satisfied and good customer service and very good closing process. I received all the money timely. Overall I am very much satisfied with your refinance process. I recommend your company to all my friends and relatives regarding mortgage loans refinance.

Sales and customer service was knowledgeable and helpful. This is our 2nd house we had refied and it was so easy with the Rocket Mortgage app. If we had to do it again it would be through Rocket/Quicken for sure.

Let's Just say this is one Rocket that crashed and burned on liftoff... Extensive delays on a simple refi. Lack of communication when or return of phone calls. Poor interior working relationship within the company and little communication between the lender and title company. Had to meet with notary twice because of incomplete paperwork. Ongoing delay with attempts to get settlement payments. The process is still ongoing. I would not recommend Quicken Loans/Rocket Mortgage Company to my friends and family.

Excellent communication and superb customer care by the Rocket Mortgage Team from start to finish! I will recommend to anyone! The Team ensured that the closing would benefit our family in the best way possible. Thank you all so much for making this a great experience!

Everyone we dealt with at Rocket Mortgage was excellent. They took the time to answer all questions, even if those questions came at 8pm. Nothing was rushed and all aspects were explained thoroughly with multiple run-throughs if needed. I would highly recommend Rocket Mortgage to anyone.

We’ve always had a great experience with Rocket Mortgage! Our refinance was the 3rd great experience! We will always return to your company especially when the rates go to 1% or less!!! The closing company has always been very prompt and professional. It’s nice having them come to our home! Thanks again & Merry Christmas.

Very pleased with the total experience. The only negative was the appraiser. Very unprofessional. Our banker, Chris, was excellent and very helpful. He made up for the poor experience with the appraisal.

Quicken Loans/Rocket Mortgage created a great experience. Rocket Mortgage was quick, accurate, and painless. Rocket has a great digital approach while keeping a personal touch. The process was over and done in less than 30 days. The app walked me through all the required signatures and documents. Marc and Marc both helped me through the process and kept me informed. I was able to reach out to real people throughout. I am happy to recommend Rocket Mortgage.

This took WAY too long. The first application took so long it was closed down and we had to start again. The first one was due to my first guy that was to help me with the process took sometimes days to get through to him. The second time, the lenders (probably since it was either Freddie Mac or Fannie Mae gov't programs-which I had no idea was where you were getting the money from or I would have immediately stopped the process and gone with someone like Wells Fargo or my bank).

I can't tell you how easy this process was. Everything was done very professionally and in a timely manner. Uploading my documents was simple, receiving new documents to sign was very prompt and the whole process was simplified by their smartphone app. I could log in at any time and see where I was at in the process. Scheduling the closing was fast and I couldn't be happier with the rate that I got. THANKS!

Recently refinanced our second home with Rocket Mortgage. Knowledgeable staff and a very organized process for refinancing. I was a little disappointed with closing cost. Of course, I was aware of the cost prior to my closing but recently spoke with a family member who went with another company to refinance due to the cost difference and lower refinance charges.

This is the 2nd or 3rd time I've refinanced my home with Rocket Mortgage. I am extremely pleased with the service and am very happy with my new mortgage payment!! Nick was especially patient and helpful when the process began.

The team from Quicken Loans was amazing. From start to finish, they helped us understand what we needed to do and what order to do things in. With this being the first home we've bought, we couldn't be happier with the service and dedication that was given to us.