Rocket Mortgage

I can't believe I own a home thanks to Rocket Mortgage. My broker agent Adrian **, went above and beyond in helping my dream become a reality. I thought owning a home would be too much for me to handle but Rocket Mortgage helped in all aspects of buying a house. They found me a good mortgage rate, and the lawyer to close the deal. Thank you.

Hi we refinanced our loan and they were super helpful and very kind as well. I would highly recommend them to anyone that is looking for help or a loan. Our daughter also has a loan with them as well.

Working with Steve and crew was great. I was always kept in the loop as to the progress of my refi. In today's world it was comforting to have a great company that still has great customer service. Thank you.

Thank You Rocket! It was a very smooth and easy experience using your online services... Submission of documents and the quick turnaround time made the loan pushed the process. I took advantage of your in house fsbo team and it was fantastic to get my purchase agreement made without having to rely on a realtor. The best part of the whole process was your people, from Lynn ** getting me into the right mortgage product and answering all of my questions quickly and knowledgeably... She took care of me like family and never let me feel I was out of the loop through the whole process. Hats off to Gary ** who also did an excellent job in the process of keeping me informed. Thank you so much! We are enjoying our new house and y'all were a part of that.

Let me preface this by saying that I've worked in the mortgage industry for 5ish years. I have worked on both the title and the lender side as a closer, document reviewer, etc. I was around when the regulations switched from HUD to CD, and have written several training guides for various companies - I know the regulations and how they can be interpreted.

Misinformation. First the Mortgage stated I would receive a 5000 and change. No one had a clue they saw 3900. After speaking with 5 people it was decided to give me 1100. That couldn't happen until they researched the calls. Also I referred a friend I was told there was referral program. 4 people stated there was a program no one got back to me on details. I spoke to manager no program exist.

Kind and courteous, very knowledgeable. The loan team worked very hard on my behalf. They were available via email or phone daily. I'm very happy and pleased to have them as my mortgage team. I would without a doubt recommend Rocket Mortgage to others.

I submitted an online inquiry with and subsequently received somewhere between six and ten calls a day from you. The idea that you would attract a customer by blowing up their phone for a couple of weeks is ridiculous and I'm so annoyed by the experience that I'm not interested in hearing whether or not you can help me with a home equity loan.

Everyone I worked with was wonderful. They kept me up to date on the process. The condo department dropped the ball. They inverted the phone number and was leaving messages at a wrong number. If they had listened to the recording, they would have known that. All in all, it was great, especially on such a short timeline.

We finished making payments. We needed our escrow funds to pay our tax bill. They were supposed to transfer the funds electronically. We received an email that they would be mailing the check. Requested they overnight funds, they refused. Too stressful an experience. Terrible customer service. They do not care about customer service. Would never recommend.

During our home buying process we had a lot of ups and downs but Garett was amazing, 5⭐️. But the second agent we had Erik was not amazing. They took over two weeks to verify the HOI then over two weeks to verify my husband's employment which is the Air Force meaning he has signed his life away for the next four years. At least 4 times they threatened to move our closing date to no fault but their own not ours. It’s not only our time that was being wasted but multiple other parties' times. It was honestly unprofessional how many time we had to call and get the ball even moving up to the day before closing. If Garett had been there the whole time I think it would have been better since he actually tried to keep us in the loop and was amazing. Erik gets 2.5⭐️

I felt the team was engaged and stayed on top of my particular situation. The follow up was amazing and when they didn't know an answer, they told me so and then got back to me promptly. I wish my contractors had been as considerate and communicative!

I contacted Rocket Mortgage to get a loan for a new home. The people I worked with at rock mortgage were all very helpful, professional, and friendly. They all helped complete the mortgage process in a timely manner. 10 out of 10, would do again.

Very satisfied with Emily **... However we closed on August 1 and we still had to pay for August with our new mortgage due September 1. We did NOT get the 1 month skip for the mortgage payment!! The numbers got very sketchy after closing and we have yet to receive any reimbursements as of August 18.

Very knowledgeable, patient and professional banker to deal with as a first time home buyer. I will recommend him to everyone. His expertise and friendly patient demeanor meant quite a lot to me as I had no idea what to do without his guidance and support anytime of the day or evening!

From start to finish in my home mortgage application process, we were treated with courtesy and respect by all of the Rocket Mortgage team. It was almost effortless and it was a real pleasure having them handle a normally stressful procedure.

Very efficient and easy. Took only a couple of weeks. Very friendly and helpful. All done online and submissions were completed easily and quickly. All promises were kept and questions answered promptly. 3rd mortgage with Rocket and will use again.

Everyone I worked with was pleasant and professional. All questions answered promptly and service was awesome. Timeframe for process exceeded my expectations. I appreciated the realtor I was referred to and he was great to work with. I have already referred other family members and friends to both the realtor and Rocket Mortgage

I have been a happy customer for 10 years and this last refi experience has made me want to run screaming from them. They promise way more than they deliver and the banker is just a salesman trying to make a commission.

We were pushed out four weeks by the lenders and teams they work with and then ** hard out of our two months before first payment was due, highly unimpressed with the company and would never recommend. Glad it's done and over and personally never want to deal with any part of Rocket again. Cheers.

Everyone was helpful, dedicated, and knew what to do to keep us moving forward. The lender on our sale home was constantly behind, rescheduling our closing, changing dates, and it put us all in a complicated place for the purchase of the other home. Fortunately, all the Rocket team kept us going, adjusted as needed, and the realtor called the seller of Washington Avenue to keep them updated and get extensions for us. We finally were able to sign papers on both ends July 21st.

This is my second experience with Rocket Mortgage and again I was very pleased with the thorough and professional way my business was handled. All the agents I dealt with were timely, concise and assuring. All facets of my transaction were a pleasure.

Everybody I interacted with was knowledgeable, courteous and professional. That, combined with the online dashboard which is simple, yet elegant, let me know exactly where I was in the process. It was a remarkably pleasant experience. So the refi experience was awesome.

Everyone at Rocket Mortgage were great to deal with, they did what they said and helped us with everything we needed to do to get our loan setup to be able to close on our house in record time (we managed to get it done 20 days before the deadline).

It all started with a dream of home ownership as I started a new job in the other half of the state. Times were looking bleak with the market noticed looking great and rates going up. But Rocket came through and had the lowest rate I could get for a 30yr fixed. The Rocket team put in a lot of work and help me through the first time home buyers process. Closing was on time and on budget and that helped a lot with moving planes and fixes to the house. Thank you Rocket.

We had great service from Ashleigh **, she was available whenever we needed her and was very helpful! Whenever we needed her to jump on a request she would. The entire team was very communicative about what we needed to do as first time home buyers that it made the entire process very easy. It was so easy that we were able to close a couple of days early.

When we requested preapproval, we were even sure we were buying a house. Kurt ** was simply amazing to work with. He continued to reach out and when we chose a home for purchase, he went above and beyond working with our realtor (who wasn't working to ensure things went smoothly for us) and ensuring things were in place for closing on an extremely tight and unreasonable deadline. I'm so impressed Rocket was able to make this purchase happen for us. HUGE shout out and much love to Kurt **!! Definitely recommend them for any future purchases or refinancing needs!!

The whole team was excellent. I started with financial support from Edward **. He really got the ball rolling in working towards getting our new home. Once his part was done, the other teams were really nice and answered all of our questions. They made us feel at ease thru the whole process.

Working with Hailee and the team was a great experience. We had many questions as this was our first home purchase. They were all so helpful! They were always prompt at returning phone calls and had answers to our questions.

Could not recommend Justin and Michael enough, they made the buying experience easy and fast! The whole team had my back the entire way. They all made the process simple and it didn’t take up much of my time by using DocuSign. I would purchase another home through Rocket Mortgage.