Rocket Mortgage Reviews

Agent was helpful, process was simple and efficient.

Working with Rocket Mortgage was seamless. Everything went so smooth. I would definitely recommend them.

Quick and easy, answer all questions, secure, just best people taking care of you, Thanks.

In April, we recast our mortgage according to Rocket Mortgage’s guidelines. The process itself was a bit convoluted, but was nothing compared to what was to come. When the next month’s statement came in, we had a credit. With the builder’s subsidy and the new mortgage payment, the builder’s subsidy more than paid for the monthly payment. Because that left a credit, we didn’t pay on the account. The next month we had the same credit amount (don’t know where the previous month's credit went, but it looked like it wasn’t carried over.) At that point RM flagged our account as late, even though it was current; we never had a late payment, and there was another credit on the account. I caught the error and called them and was reassured it was an error with the software (duh), and there was nothing to worry about. I told them they needed to fix it before the software also automatically put the account in foreclosure.

I did a cash out /refinance last year and switched from LoanCare to Rocket Mortgage. This July 2026, I saw that Rocket Mortgage was charging me an additional $81.88 on my payment. Since I did not get written correspondence from Rocket Mortgage, I had to call my city tax office and Homeowners insurance to see if the rates went up. By the time of my August payment, I paid the deficit due from July, the escrow deficit and that months mortgage payment. Then I get notification from the credit bureaus that my credit score dropped by by 80 points because Rocket Mortgage reported my payment as "Late" for the month of July even though I made my normal payment and just not the extra they were charging because they failed to notify me by mail (preferred chosen means of communication.

Christian at Rocket Mortgage made the entire mortgage process seamless and stress-free. He was very communicative throughout every step, always keeping me informed and answering any questions I had. I truly appreciated his professionalism and responsiveness. I highly recommend Christian and Rocket Mortgage!

Disappointed that the amount of my loan was sent to the wrong account!!!

After Rocket Mortgage wasting 2 months of my time and money, they wait till we are ready to schedule the closing to all of a sudden say that they can't do my equity loan because the title hasn't been in my name for at least 6 months... they had documents from the very beginning of the loan process of where the title had been transferred into my name... Now, mind you that my property and house appraised for $495k, and I own it outright- no mortgage or loans on the property or house and I was doing a $65k equity loan..... I will never use or recommend them again! They had poor communication with my first attorney, so I had to get a different attorney to handle title work and closing, and they literally waited till just days before closing to say they wouldn't do the loan just because they title had only been in my name for just 2 months...unreal!!!

Was a very pleasant and professional experience from the start to the closing date. Had all my questions answered in a timely and professional manner.

I completed all my information online for a pre approval letter and then a live agent named Delaney ** joined to do a soft credit check and wanted my realtor's name and I shared I haven't decided on a realtor yet. So the agent did not want to give me a pre approval or pre-qualification letter because I couldn't provide a realtor name. Very unfair and why would they lose a customer over it? If realtor name is the most important thing why did they check my credit? Will not recommend Rocket Mortgage to anyone.

Everything went pretty easy. My only complaint is that I thought I requested a wire transfer and not a check which causes me to wait an extra day to receive my funds. I had scheduled the whole day off from my job to take care of my banking. Now it's going to have to wait until next week and I'm not real happy about that

We just got a second loan through Rocket Mortgage. Our contact person, Harry was great to work with. Rocket and Harry kept in constant contact. The whole process was very smooth.

I have had mortgages before, and typically include my homeowner insurance and taxes through escrow -and they pay them annually. Recently, they increased my escrow monthly by more than the increase annually. I called and advised - they were using an incorrect amount for my homeowners insurance (more than double what I pay). They said they would fix it, I was please with fast response. Unfortunately it is even higher, which means I will not be able to use that to pay my principal down, nor will I receive interest for someone using my money and next May they will need to refund me what will amount to almost my entire homeowners annual insurance amount.

Everything went smoothly and with speed. All expectations were met. Everyone was helpful and professional. All my answers were promptly handled. Couldn't have been any better. Thanks.

Rocket Mortgage took over servicing our loan in late 2024 / early 2025 - at a very high interest rate. We tried to refinance the loan, went through all the steps, were at the closing appointment - only to find out that that point that the banker had made some mistakes on the paperwork and had not disclosed some vital information. As a result, we were not able to close the refi. Rocket Mortgage then had the audacity to charge us a fee for the failed transaction. Subsequently, we tried to at least recast the loan in June 2026, to be effective August 1st. They processed a large payment the first week of July. When we heard nothing, and contacted them again towards the end of July, they said the process would take a bit longer; and the new payments would now only be effective September 1st. On August 14th, we reached out again, still waiting to hear about our new payment for September.

They were all extremely helpful in refinancing my current mortgage. Every step was explained and they worked with me to get what I needed.

Very disappointed with Rocket Mortgage. Their website has an entire page devoted to home equity loans, including information specifically about home equity loans on manufactured homes, so we applied believing this was a loan product they offered. They ran our credit and allowed us to go through the application process, only to then tell us they don’t offer the home equity loan we applied for. Instead, they tried to steer us into refinancing our entire mortgage at nearly twice our current interest rate.

Rocket Mortgage seems great at first, but when life happens and you need real support, they offer very little meaningful help. I’ve always paid on time, yet the moment I needed temporary assistance, I learned how limited their options truly are. Every “solution” they offered would negatively impact my credit, even though I wasn’t behind and was trying to stay responsible.

Only a small misunderstanding at the beginning of our transaction. It was resolved fairly quickly, and the rest of the process was smooth and timely. Everyone emailed and called frequently to update us on the process and informed us whenever something additional was required to move forward. Very pleased with the results.

Rocket Mortgage was great, Mabel was my agent and she was phenomenal. Any questions or concerns that I had she answered very professionally and with patience. She was very helpful through the process. Again thank you Mabel for all of your assistance, and Rocket Mortgage for having great people as Mabel on your team. I always say a great company is great because of its Frontline.

I was pleasantly surprised to close on time. ROCKET SHOT RIGHT THROUGH THE HOOPS TO BRING THE CLOSE ON DATE SPECIFIED, TY. 😊

I'll never try refinancing through them again. They hit me with a bait and switch. I was presented with a loan offer and told I needed to make a $500 deposit. After paying my deposit they sent an appraiser who valued my house and 40k less than what my city is taxing it at; leading to my offer being changed to an unacceptable cashout amount. The deal fell through and I'm out $500.

The only sore point is that I would rather not have been required to seek a loan for $65,000...

Terrible experience – wasted time, money, and false expectations. Rocket Mortgage was a complete waste of time for me. I went through the entire loan process, uploaded numerous documents, answered countless questions, and communicated with my loan officer multiple times. When it came time for the inspection, the inspector showed up and told me she doesn’t do duplexes. I had told my loan officer several times that my daughter lives in the upstairs apartment, yet he never once asked me if the property was a duplex. You would think that would be an important question to ask before allowing me to get this far into the process.

This was our second mortgage with Rocket. The process is pretty easy and simple. You work and communicate through the Rocket website. Which eventually becomes your account for all your mortgage business.

I had a great experience working with the loan officer I worked with, but I made it clear that I would be on vacation at a certain point towards the end. But when the time came, I was inundated with calls trying to schedule a closing as I'm getting to my hotel from the airport and trying to navigate a city I wasn't familiar with. That was exactly what I didn't want. I would have rather scheduled the closing through the person I had been working with and done all of that through text.

Absolutely the best experience I've ever had in a refinance. Everything was accurate. Everything was done and expected speed. That was a wonderful experience.

The overall experience was good with Rocket and our loan officer Graham was easy to deal with. There were some surprises at closing like having to pay off our monthly charge card. Additionally, it has been over a week and we have not received our refund for our overpayment at closing.

BEWARE of the bi-weekly payment setup! I was told by a couple of reps that ALL payments MUST BE applied to principal AND interest, which is in direct conflict with their posted info: "Because of the calendar, there are two months a year when you'd make three half payments. The third payment is applied directly to your loan principal. That's like the equivalent of making one extra payment directly to your mortgage balance each year". This did not happen!

are happy to be back with Rocket Mortgage.

Rocket Mortgage Review. My review of Rocket Mortgage is not impressive. I started this unfortunate journey on 06/25/26 with completing my ‘intent to proceed’ after speaking to Mike ** on the phone. I stated that my goals to refinance were to retain a 30-year fixed mortgage, lower my interest rate of 7.5%, remove my PMI and to have as little out of pocket as possible. Mike conveyed that all that I was requesting would be possible, especially since he looked up my credit score that revealed 748, 748, 739, respectively.

Working with Anthony and the team at Rocket Mortgage was a wonderful experience. Everyone was friendly and efficient. Anthony was very detailed on explaining everything along the way and patient. The website is a fantastic tool and user friendly. I would 100% recommend using them.

Our mortgage was purchased by Rocket Mortgage last year. It has been an absolute nightmare experience! The wrong amounts were transferred over with our Escrow and they have been so difficult and unprofessional to deal with. We finally closed our escrow account, because we do not trust them and they have been holding our escrow money hostage for 2 months now. Every time I call, I get a different promise and each time it goes unfulfilled. I have spent countless hours on the phone trying to rectify this situation. At this point it feels that Rocket Mortgage is acting with malfeasance towards us. I would leave Rocket Mortgage in a second if it wasn't for the 2.75 interest rate that we currently have. If you are not already a customer, I would strongly suggest you go elsewhere.

The very best mortgage company out there. Best phone center staff, conglomerate groups for mortgages, and very good apps and sites. Likely to never sell your loan, they are worth every penny spent on interest!!! I recommend to all family & friends, we had a mortgage with them- just got our 2nd mortgage through them too!!!

Great experience! Went with Rocket based on a recommendation from friends. Will definitely recommend Rocket to others as well. Lucas was attentive, consistent and helpful. The whole process was intuitive and seamless.

My experience with Rocket Mortgage and Kristina White Appraisals, Inc. was extremely disappointing. I paid over $500 for an appraisal that contained incorrect information and factual errors. When I brought the inaccuracies to Rocket Mortgage’s attention, I expected them to stand behind the service they arranged and work toward a fair resolution. Instead, I was still charged the full appraisal fee and my request for a refund was denied, despite the errors I identified. Paying hundreds of dollars for an appraisal should come with an expectation of accuracy, professionalism, and accountability. Unfortunately, that was not my experience.

DO NOT TRUST ROCKET MORTGAGE!!! Easton State took over from Cooper Mortgage. I’ve had nothing but nightmares with my escrow they say it’s my responsibility but they charge me for insurance a full year, knowing that they got a check, returned to them, knowing that no one followed through to let me know that my insurance company declined payment because they sent it to the wrong account.

Been with Quicken Loans now Rocket Mortgage for a very long time. Love our Mortgage Loan Expert Kevin ** from Detroit. Assisted us with 2-3 loans, he's always excellent and professional with his service. But this year seems different, some departments making mistakes about home insurance coverage reviews. Started May 21, 2026 we received Lender Placed Insurance coverage for Wind. And on July 16,2026 extended coverage/Fire insurance. Called our Farmers Insurance and I was told we always carry these coverage and are current for the year March 2026 to March 2027. Comply with their request submitted all documents needed and called them few times and was able to resolve the issues.

My mortgage was sold to Rocket a few months ago. Their customer service is horrible. You try to call them and it won't let you get to a human to speak to. They want you to go online and chat. So, you do that and the chat agents can't help. HORRIBLE. I am having an issue with my escrow and can't get any answers. I have emailed 2 times with no response. HORRIBLE.

I am extremely dissatisfied and frustrated. You absolutely cannot talk with a REAL PERSON. My mortgage loan was paid off. I have an escrow overage that they keep saying was mailed out but I have never received the reimbursement. It's over $1k. That's a lot of money to me. The phone, with automated person, keeps hanging up on me. The chat tells me to call the number. The automated number tells me to chat "on-line". It's a scam. Crooks. I have been robbed. Period. There is no other way to phrase it.