Rocket Mortgage Reviews

I have been requesting a comprehensive breakdown of my payments applied + my extra payments made toward principal since my loan origination. I want to see my monthly balance after each payment + extra principal is applied. I have sent a certified letter requesting this, have emailed back and forth, but Rocket Mortgage will not provide me with this. It is infuriating. I keep getting standard responses from "landtransactions". I received an amortization breakdown but it does not include my extra principal payments which I have requested every single time. I am very disappointed with Rocket Mortgage. It should not be this challenging to obtain my own financial information.

Rocket Mortgage reached out to me to let me know that my loan could be refinanced to a lower interest rate. I got a great quote and went forward with the process. Our loan officer was exceptional and helped make the process go as smoothly as possible despite a little hiccup. We still closed on time and we were extremely satisfied with the final numbers. The closing was digital and extremely flexible for our schedule. I highly recommend Rocket Mortgage to family and friends.

Overall very good experience. My complaint is that the online chat support was poor as it did not really answer questions. It basically repeated what was in the to do task description. Calling in was not much better. Getting in contact with my loan representative was the most help and productive.

The preapproval process is a scam to get you fully invested into purchasing. I’ve heard so many horror stories about Rocket, and I had to find out the hard way myself. 5k down, spent well over 5k in fees throughout the process for them to not only ruin my credit by running my report 24 times!!! (Yes, 24 inquiries) But they waited until the title cleared and a few days before my closing is scheduled to tell me my income isn’t eligible for the loan. Please, please be mindful of the rumors you hear, they are 100% true!

Horrible customer service. Rocket bought my mortgage from Mr. Cooper. I am unable to speak to a Live Rep after they took money from my escrow account. They had documentation that I paid my new Hazard ins and did not pay me back.

Very responsive and attentive to our needs and wants. It was nice having a text message option for last minute additional questions. Process was a bit long from start to close but was acceptable. Thank you.

David ** was very helpful kind and respectful. I would recommend Rocket Mortgage to everyone I know. My process did not take me long at all. Everyone I talked to was very professional and made sure I understood everything.

Changed insurance to another policy with SAME CARRIER. Rocket “double paid” premiums with no notification. Rocket’s customer service is in a third world country; very difficult to understand the agents. Takes too much effort to reach the right agent, then they have to “redirect” you to another company. Galling.

If you are reading Rocket Mortgage reviews to see if you should use them for a refinance, pay very close attention to who your Loan Officer is. If you get assigned to Larson **, consider this a massive red flag. I originally closed on my house in October of 2025. From start to finish, my initial home-buying experience with Rocket Mortgage was absolutely amazing. The process was dialed in, efficient, and transparent. Unfortunately, my recent post-closing experience with Larson ** has been the exact opposite.

If I could give the a zero, I would. Refinance of house, they had us jumping through hoops to appear them. Final strategy was they gave us an option to roof our unattached carport or tear it down. We worked though West Capital Lending, Travis and Matt and Rocket Mortgage. They lead you on for months doing everything they ask and the tell you to tear down something on your property or they will not close the loan. Worst experience ever. I think they took advantage of us at 70 years old.

Just got off the telephone with a Rocket Mortgage Agent (Rachel). Shared my concerns on numerous outdated letters I’ve been receiving in the mail, and Rachel was able to explain in detail the reasons I was receiving these letters in the mail and able to resolve the matter! We both celebrated exchanging encouraging words! Grateful for excellent communication, professionalism and a kind heart! She deserves 10+Stars!

Kyle ** was excellent, leading Denise and I through the approval process. Rodney ** and Larry (don't know last name) also assisted with updated information and guidance. The overall process was fairly easy for us to complete. I would definitely recommend Rocket Mortgage to a friend or relative.

We started our VA IRRRL refinance process with Rocket Mortgage on May 6, 2026. First of all, I would like to call out that a VA IRRRL refinance loan is one of the easiest, if not the easiest mortgage loan to process out there. No appraisals, credit checks, etc … just a simple process to put a Veteran in a better place with regards to their mortgage payments. The fact that Gabrielle ** and Abe ** could not navigate the steps to make this happen is quite frankly laughable, but how we got here is even more. We have financed or refinanced more than 25 homes in my lifetime and this is easily and by the far the most inept and unprofessional experience we have ever had with any finance company.

My experience with Rocket Mortgage was amazing. The team that assisted me was Great. They were patient with me and knowledgeable of all questions at asked. Walked me through steps of the process and explained the options that were presented. Team members were very professional and courteous. As the process moved forward, each team member Congratulated me on reaching each milestone of the process. All around Great experience. Second to none.

I am an existing Rocket Customer and when I went to purchase another home, we were able to close in 21 days. It showed good processes and also active work by the staff that supported me. Thanks to Rocket...was not sure how it would work out, but you did great.

This is the most unethical and inept company I have ever dealt with. They bought my loan in January of 2026 and then decided I needed a wind policy, even though my previous lender did not. I swallowed that pill and added wind. Then they decided to buy a policy for the PREVIOUS year, that had no claims, and charged me $2200 for the pleasure. They then renewed that policy in error and charged me again. I have wasted countless hours on the phone with their untrained employees and it is impossible to get help. This is the worst customer service I have ever experienced with any company, let alone a lender. Literally one of the worst companies on the planet, steer clear

Once again they lost my payment that my bank had electronically sent to them. Call and was told it be 24-48 hours before they could have someone call me back. This payment was sent 5 days before it was due. They bought my mortgage and its been nothing but a shit show from the start.

Everything was extremely easy and efficient from start to finish. The turnaround time was quick, and there wasn't a lot of back-and-forth communication needed. The appraiser was very professional, and everyone I spoke with throughout the process was courteous and helpful. The only minor challenge was working with a few different people during the process, which was a little confusing at times. I wasn't sure if there had been staffing changes or if different team members handled different stages of the loan. However, aside from that, everything went very smoothly and was easy to navigate. I especially appreciated the electronic signing process. Since my husband and I work different shifts, being able to sign documents electronically made everything much more convenient.

From Start to finish, our assigned specialist worked side by side with us to ensure we had all completed task uploaded and on track to close. Thank you to each and every one of you for your hard work, dedication. Especially to you Randy **, since you were the main point of contact. Again, Kim and I both thank you for a smooth close.

Our Rocket Mortgage experience was great! Faeble did everything she could to make our experience great. She was knowledgeable, personable, professional and very easy to work with! She answered any and all questions we had and if she didn’t know she found the answer. We will definitely use Rocket Mortgage again for any refinances we do in the future!

The AI assistant takes way too long to get to live representative. I had to repeat live representative at least 5 times. Should only take one request.

Such an easy process with friendly staff. I highly recommend Rocket Mortgage. I am letting my money make money, complete home improvements. The visibility from my dashboard kept me updated on progress of my loan.

Benji was extremely helpful and walked us through the entire process. This was a first for us and explained what would happen and when. Also, the Tasks page on the website was super helpful. Even the notary who came to our house was super polite and worked fast.

The process was actually pretty quick and very easy. They walked you through everything. Luay was great to deal with as well. We signed most of the documents online and someone came to our house. It was there maybe 15 minutes to sign the rest of it also experience.

My husband suggested we tap some of our equity to be free of debt before he retired from his current career to start a new one, so I did a quick search for places with good reviews and Rocket seemed to be at the top of the list. This was at the beginning of the year, the rep we got assigned is Mike and he was very helpful; told me exactly what we needed to do, kept the communication up so that my husband and I were both on the same page. During the entire process, we knew exactly what we needed to do and were at in the process. Anytime we had questions, Mike was able to get us an answer. The closing was easy, they came to us and it was very fast. I highly recommend them for refinancing.

Worst experience ever. They told me they could match a competitor's rate. I agreed to rate and terms. They drag out paperwork until the rate lock went out and then stuck me with new terms. They then added 8500 in addition closing costs and increased the rate from 5.8 to 6.3. They dragged it out so that they wouldn’t have to honor the initial agreement. Worse experience ever.

Rocket Mortgage has bought out my mortgage company. I have not been able to pay my bill every time I try to log in. It says I am paid up in full and you cannot talk to anybody. I have tried on the website. I have tried on the telephone. I think this company is a scam. How is it that when I try to pay someone? They don't make it easy for me to take my money. It doesn't make any sense to me. I think they're trying to foreclose on my house.

Very pleasantly surprised how easy and friendly the representative was. Comfortable experience. James ** explained all steps and put us at ease. Would definitely suggest to others to feel free to consider this option. Using the funds to do upgrades and other needs.

Please don’t inquire about any mortgage. Rocket Mortgage gets your info and constantly places ads on my feed even though I’ve opted out three times. The customer chat is pointless. They refuse to take away the ad.

I reach out to Rocket Mortgage when no other company would or could help me with the issues from my previous mortgage company. It was a challenge and they did help me with refinancing and getting out of my old mortgage. So far it has been great. Thank you.