Rocket Mortgage

Rocket Mortgage has made the refi process simple. We submitted a few minor details and paperwork and they updated me every step to identify what I needed to do and what they were working on. I was able to schedule my closing and the location at my convenience.

Ms. Joy ** did a tremendous job orchestrating our refinance… Her customer service was second to none. She kept us informed on material we need and the time frame of each process. I highly recommend her to family and friends… Ms. Joy needs to teach customer service etiquette to everyone in Rocket Mortgage Organization.

We were able to do everything through email, and for us that was more than convenient. When it was time to close the attorney visit us home and we got copy of the sign papers in less than a week. They were helpful, attentive and didn't mind answer all our questions. For us that was a plus after a few bad experiences. From beginning to end they were there and in a fast pace manner. Thanks to all the people involved in this. You guys definitely ROCK...

This was our second time refinancing and it took over 3 months. The process was extremely frustrating. We had multiple individuals working on our account and they were delivering mixed messages. One person would tell us one thing and the next day the contrary was relayed back to us. A lot of times, we had to call to make sure that the latest information was received and processed properly. It was an extremely frustrating and sloooow process.

My refinancing experience was tremendous & handled very well by the Quicken Loans staff. They made the process very easy; as it was our 1st time refinancing. They walked us through the entire process. I would like to send a special shoutout to Spencer **. He called me every 2 to 3 days to make sure everything was working smooth for us. I would recommend Quicken Loans to all my family & friends looking to refinance their home. Thanks Quicken!

The refinance process was relatively easy, but the fees were a little to high. Very good customer service in general. Agent did a good job of explaining the fees. The closing process was very efficient. Overall satisfied with the process.

Without a doubt, Rocket Mortgage company is the best! I had my original and refinanced mortgages with Rocket and they have been extremely professional and helpful. They work quickly and I do everything from the comfort of my home. You can go wrong with Rocket Mortgage!

My experience was Good. Chris was very good in what he does and very professional. He then turned me over to Eric and I was also satisfied with his professionalism and helpful work. Overall I was satisfied with the process but I am not very adept at computers or what my cell phone can do. Both helped me through the process and we accomplished my loan.

I found out that you didn't take out enough to cover property taxes, so now my monthly payments are $200 more than you estimated. This seems like a very basic part of the closing process that was missed and is very misleading to the consumer.

I responded to every request within 48 hours. The market is driving appraisal delays at no fault to the lender but there was no proactive communication or re-setting of timing expectations. More critically, I have signed docs 4 times now and despite being 3 weeks past the first signing the loan isn’t closed. Much more to add.

The whole experience with Rocket Mortgage was amazing. It was so easy to fill out the application online. The customer service was amazing. They worked with me on times to call since I work late. Would definitely recommend them to anyone wanting to refinance their house.

I knew nothing about mortgages or home buying before working with Rocket Mortgage. While I may not know *everything* now, I gained a wealth of knowledge through the mortgage process from each person I was in contact with. Every person that was a part of my mortgage process was friendly, knowledgeable, genuine, and kept in regular contact with me. I never felt like I was figuring things out alone and any questions I had were answered fully and promptly. I also found the website and app extremely useful so I could keep up with all of the documents and tasks required for my mortgage from anywhere and while on the go. I would recommend Rocket Mortgage to anyone and everyone.

The process to get preapproved was easy. Uploading the documents to the app was a breeze. It took a little longer than expected to close which stressed me out. I never really talked to my loan guy but once. Maybe I was talking to his team? I don’t know. I contacted them with an issue about my employment verification on a Monday and on Friday they still had not corrected the problem. That was a mess. I had to call over and over again for them to get the verification right. The appraisal wasn’t done right the first time and so I had to take off from work to meet the appraiser, again. And even after that, the appraisal still was missing key details. So, we had to wait on Amrock to get the appraisal fixed. That was a mess. I do enjoy the app on my phone though. That’s a plus! I’m just glad it is over. As long as nothing happens to the phone app, I’ll be good.

My refinance through Rocket Mortgage was pretty seamless and quick and easy.. The rate was locked in early and it went smoothly.. I would recommend them for a refinance or a mortgage as well.. I enjoyed the process and may do it again in the future.

Fast and easy. Everyone I dealt with was pleasant and knowledgeable. I was walked through the process and when someone told me something would be done it was and in a timely manner. I would recommend Rocket Mortgage to friends and family.

Was an easy, hassle-free, experience. This is my second time using Rocket Mortgage, and I have had the same awesome results both times. The only thing was the second time with my refinance took a little longer than expected, but we can thank Covid for that.

Exceptional service. Tried to refinance with the current lien holder and they kept dragging their feet for several month. Went with Rocket Mortgage and closed in 30 Days!! I have would highly recommend Rocket Mortgage to anybody looking at a purchase or refi.

I have used Rocket/Quicken Mortgage company for my mortgage needs for the last 15 years and I am very happy with their customer service, speed of closing on a loan and easy to use web portal. I would recommend Rocket mortgage to any new or existing home buyers

You had a hard time getting the numbers right. They were not corrected until 30 minutes before closing. It appears that is a tactic to mess with clients by waiting to the last minute so when the client looks over the numbers they will miss something because of the time crunch. I feel as though you did not give me all of the credits that I had coming to me, but I did not have the time to completely examine the documents. You had to appraise the property two times because you ordered the wrong appraisal the first time and you charged me for both appraisals. What I suspect is that you added the cost for the wrong appraisal back in somewhere. The difference between the totals from the incorrect numbers and the correct numbers should have been somewhere around $700 but it was $500. I could not immediately see where the difference was, so I could not object.

Started on 7 Jul and with a few customer created glitches, we weathered the storm together. They have the most awesome staff, including Dana **, who were with us every moment of the day. The instructions for what we had to do and NOT do were very clear. Smooth sailing along the way. Thank you Rocket Mortgage for making our refi virtually painless.

There are many words to use to describe our experience. One would be - Incredible!! Kevin and Rocket Mortgage team were outstanding. From start to finish everyone was Professional, Clear, and attention to detail. Always on top of things and always knowledgeable. Thank you so much.

Once again Rocket Mortgage and my loan specialist Jordan ** made a seemingly daunting task a breeze! He helped us every step of the way and followed up thru texting, emails and call until the loan was closed. After our closing he followed up again! Thanks!

The entire refinancing process was as simple as I could possibly imagine! Thank you to Douglas and the entire team for making the process seamless. Well Done! I will definitely recommend RM to others I know who are looking to refinance. Thank you for a great experience.

Great refi rate, easy to complete docs online. Sometimes unable to contact a person for assistance, but when I did speak to people they were very knowledgeable and helpful. Overall very satisfied. Recommended my daughter and she also refinanced and saved a lot with her monthly mortgage.

Definitely a few areas of improvement are needed. For example I’ve never had a mortgage company ask for me to provide tax information for the subject property. Also, I heard for about 2 weeks that someone would contact us to set up closing and it took forever. We literally had someone call us to tell us someone else would be reaching out to schedule it. What was the point of the phone call?

We worked with Bill ** and he was very knowledgeable and very accommodating. He answered all our questions promptly and responded to my emails. Even while he was on vacation, he had responsible agents that handled matters courteously. Other than the time that it took to close the transaction (not due to Rocket's control) our experience was professional and exemplary. We are looking forward to possible future business with another real estate purchase.

My wife and I worked with Charles on getting a loan for a newly built home. Once the plans for the built home fell apart Charles helped us get a new home and we purchased another home. Charles was helpful in so many way and helped what was a wonder outcome.

From the online application process thru closing the staff at Rocket Mortgage Kept me in the loop and communicated well! It was easy to upload and download documents. The closing expectations were communicated well as they changed. Overall,, it was a smooth process.

Relatively quick and easy, I would recommend Rocket Mortgage. About 6 weeks from application to settlement. Very upfront with every step. The initial contact, Kyle, was extremely helpful and friendly. The closing was 95% virtual. The closing agent was very friendly and was in and out of my house within a half hour.

So from the beginning, refinance took too long. Was supposed to close beginning of July. That fell through due to your underwriters wanting a document that the finance company for the newly installed solar panels didn't exist. We wasted probably 1.5 weeks on asking 3 different ways for the same thing when that document that didn't exist despite being told the only thing related to a foreclosure situation was in the event of default section of the agreement. That was the first issue more the smaller of the two. Now this is the part that myself and your own banker had issues with. So this all started around mid July. Cory alerted me that I could take out my escrow from my previous mortgage instead of netting it in. I said let's do that, and Cory got the everything updated. So all is good right? NOOPPPEEE.