Rocket Mortgage

The most answers comes from a certain department and all other department. When you talk to they just guess and each of them say a different thing until after while and time passes answer comes from that particular department, very annoying people. Please do your homework before you start working with them.

Updated on 03/20/2023: I am changing my review from 1 star to 5 after finally speaking with my loan officer, Patrick D. He took the time to explain what I needed to know. Rocket Mortgage is the best! Will continue to be a customer of theirs as long as I own property.

Loula was awesome. This is the second time she has helped me buy my house. She really does care and does everything possible to get it done. I will recommend her to everyone. My deals have never been easy and she has always worked through all the issues.

We returned to Rocket for a mortgage because of a positive experience we'd had with them, especially with the loan origination people. There seems to be a problem however, when the client is handed off to the team that handles the process of finalizing the loan and moving to closing. This second time with Rocket was similar to the first, great service from Keeb with the process of getting the loan started and guaranteed, then poor service from Julia who took over the process after our offer was accepted and we were moving toward closing. She was a poor communicator - gave us conflicting explanations, didn't tell us what she needed, didn't answer our questions - leading to a lot of unnecessary stress.

Amazing experience all the way around!!! From start to finish - extremely efficient and of high quality at every point. The customer service reps were very knowledgeable and extremely helpful, provides updates in a very timely manner which makes the process much much better. Would recommend them to anyone looking to refinance. I would absolutely look to use Rocket Mortgage again in the future.

Getting our first mortgage was simple and professional. We applied for a home equity loan. Night and day. We were approved then told no after commitment. They could care less. Pull the product if the staff or approval software are not up to snuff. No more recommending them except Joe for a mortgage was outstanding.

After spending hours with a loan prescreening representative and providing information on the nature of my application twice, once online and then with a live person. I had to use a live person because you're not really able to do online everything that’s in the meta tags that draws you in. Something is wrong when a company like this denies a person with a credit score above 770 and financials that meet all the requirements for this very small loan for an investment property. They knew and understood beforehand exactly what my intentions were regarding the nature of my loan and wasted hours of my time on the phone just to tell me that they couldn’t do it, without any clear explanation. It sounded as if it were being made up as she talked and I still.

From beginning to end, this was an outstanding experience! Frank Jamal and Michael ** were fantastic. Frank from the get go was super helpful, informative and every step of the way the whole team was ahead of the curve. Everyone was easy to reach and always answered my questions. My closing agent was outstanding too. I would recommend Rocket and this team in particular to anybody that asked!

Awesome experience. Tiffany was just outstanding. And so we’re the other employees that I worked with. They made it so easy!! Thank you. Will definitely recommend Rocket mortgage to my friends and let them know all about my experience!

From start of my application to finish, I received friendly, profession and courteous help applying for my mortgage. Thank you Duy ** (my Banker) for guiding me through the process! Rocket Mortgage, keep up the great support of your clients' needs especially during the nerve wracking process of home buying.

Everything went well with Nelson at the beginning of the process. I would use Rocket again in the future. Some things got tied up at the end waiting for closing and I think someone dropped the ball causing a delay. It might have been on the title company's side. I kept checking for my responsibilities for over a week, and the portal said there was nothing for me to do. I finally called to double check and then things moved really quick.

I called last month while shopping around for Mortgage Products. In short, their rates and fees weren't the best, and I told them I'd need some time to calculate/mull it over. The rep said "Well why do you need to think about it? You're not going to get any better so you might as well go with us." As creepy and, quite frankly disrespectful a response that is, I insisted I'd call back another day. Since then, (going on about a month now) they call me anywhere from 2-5 times a day--as early as 7am and as late as 8pm. The same number. Every. Single. Day. I have the call log & screenshots to prove it. They've lost my business indefinitely and I implore anyone reading this to go literally anywhere else.

My experience with Rocket Mortgage was very quick, efficient & very easy, I would recommend Rocket Mortgage To anyone needing their kind of services. Kyle ** my agent was very helpful & knowledgeable & made himself available whenever I needed a question answered.

Staff were extremely respectful and professional. Questions were answered accurately. The turn around time was very quick. I felt that I had a team to guide throughout the entire process. Very easy and comfortable. I would use Rocket again without question.

Process was very smooth and customer service answered any questions we might have very quickly. Process was explained as to what was necessary for each detail. Really was amazed at how fast all went and completed. Would highly recommend Rocket Mortgage to anyone.

Provided me with a Federally Funded CARES Mortgage deferment. Told me they would modify the loan and put the deferred payment, 6 at the end of the loan. Now tells me they wouldn't do that and are demanding the entire $19,000 payment at once and will be foreclosing on me and my 11 year old daughter's home. They refuse to accept any payments, even the regular monthly mortgage payments which I have been making on time, now tells me they won't accept any payments, expediting the foreclosure. Terrible, bullying unethical practices. After agreeing to help me during Covid they now destroy my credit, and are removing me and my daughter from our home for $19,000. Stay away from these thugs.

We have been very pleased with Rocket Mortgage. Everything went smoothly from beginning to end. It was so easy to get forms filled out and submit online. Our only complaint is all the mail about mortgage insurance with the amount of our loan on a postcard for everyone to see. That is unacceptable

Was Leary about Rocket Mortgage. It was a great experience. All their folks are professional and great communication. Highly recommend. Aaron was great, he responded at all times of day and night during this process. I closed on my home with no issues.

High fees. Promise what they cannot deliver. Rude. Twice now. Never again. There are a lot of better options out there. The last guy was purposely deceitful. One a refinance and the second a purchase. This is the only company that would not be transparent with a cost breakdown upfront as well. There is a reason.

I'm a first time home buyer in the city of Glendora. I was referred to Rocket Mortgage by the realtor I used to buy the home. If you understand the Ins & Outs of buying a home then I'm sure this is a decent company to use, but if you're a first time home buyer I would avoid them at all costs. Pete ** was my representative and is a very nice gentlemen, but spoke to me as if I worked as a colleague and thought I understood this process of buying a home. He was communication skills were awful, locked me in at points that I did not agree with, and still getting hit with unknown bills that he didn't clarify to me when spoke. Ultimately, first home buyers should be treated a lot better than the experience I had and would advise to look elsewhere.

From start to finish, this has been been the best process! It was easy, fast, and everyone was so polite and helpful. All my questions were answered. Everyone kept in touch and updated me on everything as needed. I will recommend Rocket to everyone. Tiffany ** was great! I would love to work with her again for future loans. Thank you!

Everything, from the inquiry to signing of the forms, went smoothly. I was very pleased. There were a few bumps along the way but all in all a good experience. The staff seemed knowledgeable and very helpful. I am happy that my wife had me look into Rocket Mortgage.

I had a wonderful experience throughout the closing process on my home. Naven, Julie, and team were stellar to work with and made the whole process smooth as butter on toast! Would happily recommend them to anyone who is looking to purchase a home.

From start to finish, all professional staff, courteous and knowledgeable. Helpful and efficient. I will definitely recommend Rocket Mortgage to my friends who might be in need of the many services offered. I was having trouble finding a survivor, and they managed to get one for me. I’m a happy camper now.

I have been with Rocket Mortgage for quite some time. Earning in excess of 12K monthly, I was in a position to finally get into a 10 year fixed at 2.25%. Great deal, excellent service, really impressed. Found myself unemployed for the first time in my life in January of 2022, and struggled meeting all obligations. I have never missed a mortgage payment since I have owned real estate, over 40 years! I received an offer to start working in January of 2023. I contacted Rocket in August about options. I had read that they could defer a few payments to the end of my loan. Instead I was set up on a "forbearance" program. Found out they will only re-structure my loan and add 4% and additional length to my loan. After to speaking with multiple reps, including the "executive team" , they advised me that this what they decided. When I advised them that I was mislead, they said, "It all in your documents."

This was the easiest platform and customer service experience I’ve received while trying to refinance. Amazing. I tried Wells Fargo prior to this and what a nightmare. This was by far the best experience I’ve had! Thank you. I could not say enough about the great service I received. I would gladly do business with rocket again.

I cannot begin to say how pleased I was with the whole experience. I had tried another company before Rocket and had poor service and basically a runaround. Rocket took care of me and made sure I was up to speed with everything. I'd definitely recommend them to anyone who needs loan services.

Kyle was just a total rockstar to work with. He made everything so easy and always was able to answer all the question asked. He was a blessing to have for our mortgage. The help Kyle have was very helpful and heart felt. He was always on top of the process and helped my wife and I feel comfortable. Thank you Kyle.

We had a great experience with Rocket Mortgage. Everyone was helpful, and the process was easy and quick. Every step of the process was available for you to see. The system was amicable and easy to use. The closing was done in a professional and timely manner

I was able to apply and upload all necessary documents online, making the process easy right from my home office. I had a dedicated representative throughout the process. They sent an appraiser to my home and completed an appraisal. When it was time to close they sent a notary to my home. I was very impressed by the level of ease and service I received. Highly recommend.