Rocket Mortgage Reviews

Everything, from the inquiry to signing of the forms, went smoothly. I was very pleased. There were a few bumps along the way but all in all a good experience. The staff seemed knowledgeable and very helpful. I am happy that my wife had me look into Rocket Mortgage.

I had a wonderful experience throughout the closing process on my home. Naven, Julie, and team were stellar to work with and made the whole process smooth as butter on toast! Would happily recommend them to anyone who is looking to purchase a home.

From start to finish, all professional staff, courteous and knowledgeable. Helpful and efficient. I will definitely recommend Rocket Mortgage to my friends who might be in need of the many services offered. I was having trouble finding a survivor, and they managed to get one for me. I’m a happy camper now.

I have been with Rocket Mortgage for quite some time. Earning in excess of 12K monthly, I was in a position to finally get into a 10 year fixed at 2.25%. Great deal, excellent service, really impressed. Found myself unemployed for the first time in my life in January of 2022, and struggled meeting all obligations. I have never missed a mortgage payment since I have owned real estate, over 40 years! I received an offer to start working in January of 2023. I contacted Rocket in August about options. I had read that they could defer a few payments to the end of my loan. Instead I was set up on a "forbearance" program. Found out they will only re-structure my loan and add 4% and additional length to my loan. After to speaking with multiple reps, including the "executive team" , they advised me that this what they decided. When I advised them that I was mislead, they said, "It all in your documents."

This was the easiest platform and customer service experience I’ve received while trying to refinance. Amazing. I tried Wells Fargo prior to this and what a nightmare. This was by far the best experience I’ve had! Thank you. I could not say enough about the great service I received. I would gladly do business with rocket again.

I cannot begin to say how pleased I was with the whole experience. I had tried another company before Rocket and had poor service and basically a runaround. Rocket took care of me and made sure I was up to speed with everything. I'd definitely recommend them to anyone who needs loan services.

Kyle was just a total rockstar to work with. He made everything so easy and always was able to answer all the question asked. He was a blessing to have for our mortgage. The help Kyle have was very helpful and heart felt. He was always on top of the process and helped my wife and I feel comfortable. Thank you Kyle.

We had a great experience with Rocket Mortgage. Everyone was helpful, and the process was easy and quick. Every step of the process was available for you to see. The system was amicable and easy to use. The closing was done in a professional and timely manner

I was able to apply and upload all necessary documents online, making the process easy right from my home office. I had a dedicated representative throughout the process. They sent an appraiser to my home and completed an appraisal. When it was time to close they sent a notary to my home. I was very impressed by the level of ease and service I received. Highly recommend.

My husband and I had a wonderful experience with Rocket Mortgage - our Rep - Jessica ** was AMAZING - she answered all my questions quickly - always had me ready and one step ahead - the website is so easy to use and helps you stay on track of what you need to do and upload - plus we learned a lot about the lending process - we had a five star experience and DEFINITELY recommend to a friend - our realtor also loved it and will be referring Rocket Mortgage as well.

Thank you to everyone who helped with my refi. It was a wonderful experience from beginning to end. Any hurdles were easily overcome by various teams throughout the company with an easy resolution. I could not say one negative thing about the process.

Devin ** should be commended for such top tier service. He made the process streamline and stress free. From the very start of the process he kept me in the loop and communicated with me via text, email and phone calls. I never worried about the process!

Refinance was a great experience with knowledgeable and friendly staff that worked very hard to get me the best rate that worked with my personal budget. I would recommend Rocket Mortgage for anyone looking to start a mortgage or refinance an existing mortgage.

It was such a smooth transition from Quicken Loans to Rocket Mortgage. Signing paperwork online was great so by the time the person who had all the paperwork came over everything went so quickly!! I would highly recommend Rocket Mortgage to anybody!!

Do not trust this mortgage company. A bunch of liars and thieves. Never gave back my money. Natalie never gets back to you on calls. Terrible customer service. Doesn't go beyond for you. Tells you what you will get and lied. Paid them 500 and never got it back. Stay away.

I writing to express my total dissatisfaction with the process, after being approved for a loan and spend a lot of money doing reparations in the property that we want to buy, my wife and me discovered that they did not want to approve the loan because we needed to replace part of the roof. We had already invested a few hundred dollars in the property and we had a grant for the total repair of the roof of the property, which we could only use once we signed the closing papers. We will never use Rocket Mortgage services again, time and stress are irrecoverable.

If you have a choice of Mortgage Companies and their servicers, do EVERYTHING you can to avoid Rocket Mortgage. Their staffs are typical Detroit-breakdown. No ability to deal with you as a specific customer. Only thing that THEY SAY matters to them is to follow processes which grind down the customer, regardless of loan-to-value metrics or the customer's needs. I had an insurance claim for a new roof for $29,840 and they withheld $22,604 of it in an ESCROW account which I can't access - with no instruction or notice how to navigate their "system". Scammed by roofers. Scammed by insurance. And now scammed by Rocket. NOT the Dan Gilbert I know.

Chris was very educated on the loan process. He went above and beyond to help me on the purchase of my new home. This is my first time buying a home and I am no spring chicken. I was clueless on everything. Chris walked me through it all. He even answered emails late and on weekends. I wouldn't of been able to get my house without Chris **. He was amazing.

Megan ** was very helpful. The process after working with Megan got frustrating as there were about 4 or 5 other people. It got frustrating talking to so many different people. But we were overall happy with the beginning and the person who helped at the end. Sorry I don't have her name but she was a good person to close with.

I decided to give this company a try because I’ve come to know it as a ubiquitous brand in home loans. At first, everything was great and easy, everyone was super responsive. Was told by my loan handler that he doesn’t take on anyone unless he knows it’s a slam dunk. Bragged about being on CNBC (which admittedly, did make me think I was in good hands). I explained that I was a 1099 contractor and that my income has been a problem in the past. Was told to rest assured that these things will not be an issue with him handling my loan. I noticed my closing costs were exceptionally high, and when I inquired as to reason why, they were magically able to drop them by $7000 with the same interest rate.

Rocket went over the top to close on my loan. My agent was Kwesi **, he was excellent and went over and above at his job. All other support prior to closing was extremely helpful and very polite. Completely satisfied with the level of service I received.

Very competent people helped walk us thru the process of securing a mortgage and kept us informed all the way thru by telling what was needed to get the loan completed. All of the staff we dealt with was very courteous and knowledgeable.

My first experience a few years ago was not good. But this one was so much better. Julie was awesome and made me feel like I was in good hands. The whole team was informative and listened to what I wanted and needed.

All employees were helpful. When calling and talking to whichever person whether Justin or Reem they always got back to me fast depending on the questions or time of day. Great team all around. Thank you for allowing me to get my first home.

Use extreme caution and if possible, just go with someone else. What they don't tell you: THEY WILL SELL YOUR LOAN FOR PROFIT. They will tell you nothing will change but this is NOT TRUE. Here's the story: The process started easy enough, the agent whom I was dealing with made everything sound super easy and I genuinely liked him at first. A big selling point of our home was the monthly payment. We were determined to stay within a certain range. The price we were given was a bit higher than we expected; however, the agent informed us that there was a PMI on the loan. He said that its a bit more to pay now... but being that we got SUCH a good deal on the house, we would only have to wait around a year to get this off.

Went fairly smoothly. There were a few glitches on getting forms signed and back in a timely matter. But once everything was in closing happened pretty quickly. It would have been quicker if the payoff went to our account, and we could have paid down our creditors a lot faster.

Our senior Banker, AJ, was the best. He explained every step of the process to me and made sure we were getting the best deal possible. I turned to him whenever I had a question or concern and he always took the time to listen. The process took about 60 days from applying to closing. Highly recommend Rocket Mortgage.

Our experience was good. The only thing that irritated me was trying to get in touch with our contact person. I would call and leave a voice mail to call me back and she didn't. I'd call again...same lack of response. I was just about to give up the whole thing when I finally got to talk to someone who helped and from then on things went smoothly.

My experience with Rocket Mortgage: Before you say I should have bought with someone else...It isn't that simple and I'm not interested in hearing that because it isn't helpful so just don't go there. We bought this house with Rocket Mortgage in June 2021 with Brian on the loan and both of us on the deed, written as Joint Tenancy with Rights of Survivorship. Basically that meant if one of us died, the house would automatically belong to the other. Brian died in November. I waited to notify them because I was afraid they would foreclose on the house, but as I learned more about what happens when your spouse dies with an open mortgage, I realized Federal Law prevents a mortgage company from foreclosing on a home loan where the payments are kept current and there is a successor in interest.

I recall being told that part of the monies taken out would be paid to my debtor(s). But in fact, Rocket Mortgage drafted checks and mail them to me directly. I found this to be a great inconvenience as everything is done electronically these day. ll I believe that Rocket could do better in this area. All the other lenders provide a web portal where you can enter the your debtor's name and account number and submit payment approval. Additionally, Rocket has no safety net for discriminating (racist) home appraisers.

Started refinancing in March. Jump thru every hoop they ask. We moved all of our house stuff into our attached garage due to me waiting on a liver for a transplant so when the appraisal was done they said my house was Abandoned. Which there was some stuff in the house but we were trying to remodel. After about 6 months we were denied because all of my furniture was not in the house. Worst Experience we ever had.

I tried twice to pay off this company of, per their instructions, I was NOT able to accomplish that. Once was due to their dinging my wire $50 and then they said my pay off was short that amount, WTH was that about, they then also dinged me another $50 to return the wire, thank god my bank credited me back that amount but as far as every doing business with Rocket again that's very slim to NONE. They are very accommodating at the the start and then pass you along to many, many, many others to the point where you don't have any one person you can connect with that really understands you as a customer! I WILL NEVER AGAIN USE ROCKET AND I HIGHLY RECOMMEND THAT YOU DON'T EITHER!

Great, streamlined process! Orlando ** was our initial contact and was there throughout. Documents were only submitted once. If we had questions, the answers came promptly and completely. The few people we talked to were very knowledgeable and always courteous.

I loved working with Joshua **, he is the best. He makes certain whatever he tells you is consistent with what is being done. I like that. He goes the extra mile for you. Nothing but good vibes. The team was a little unorganized, but asked for the highest rating, without providing a service.

I had a great experience, my loan officer was the most helpful during the whole process. He made sure that if I had any questions that he did not mind to help. He was absolutely informative on everything, and communicated well with my realtor and selling agent.

I can't believe I own a home thanks to Rocket Mortgage. My broker agent Adrian **, went above and beyond in helping my dream become a reality. I thought owning a home would be too much for me to handle but Rocket Mortgage helped in all aspects of buying a house. They found me a good mortgage rate, and the lawyer to close the deal. Thank you.

Hi we refinanced our loan and they were super helpful and very kind as well. I would highly recommend them to anyone that is looking for help or a loan. Our daughter also has a loan with them as well.

Working with Steve and crew was great. I was always kept in the loop as to the progress of my refi. In today's world it was comforting to have a great company that still has great customer service. Thank you.

Thank You Rocket! It was a very smooth and easy experience using your online services... Submission of documents and the quick turnaround time made the loan pushed the process. I took advantage of your in house fsbo team and it was fantastic to get my purchase agreement made without having to rely on a realtor. The best part of the whole process was your people, from Lynn ** getting me into the right mortgage product and answering all of my questions quickly and knowledgeably... She took care of me like family and never let me feel I was out of the loop through the whole process. Hats off to Gary ** who also did an excellent job in the process of keeping me informed. Thank you so much! We are enjoying our new house and y'all were a part of that.

Let me preface this by saying that I've worked in the mortgage industry for 5ish years. I have worked on both the title and the lender side as a closer, document reviewer, etc. I was around when the regulations switched from HUD to CD, and have written several training guides for various companies - I know the regulations and how they can be interpreted.

Misinformation. First the Mortgage stated I would receive a 5000 and change. No one had a clue they saw 3900. After speaking with 5 people it was decided to give me 1100. That couldn't happen until they researched the calls. Also I referred a friend I was told there was referral program. 4 people stated there was a program no one got back to me on details. I spoke to manager no program exist.

Kind and courteous, very knowledgeable. The loan team worked very hard on my behalf. They were available via email or phone daily. I'm very happy and pleased to have them as my mortgage team. I would without a doubt recommend Rocket Mortgage to others.

I submitted an online inquiry with and subsequently received somewhere between six and ten calls a day from you. The idea that you would attract a customer by blowing up their phone for a couple of weeks is ridiculous and I'm so annoyed by the experience that I'm not interested in hearing whether or not you can help me with a home equity loan.

Everyone I worked with was wonderful. They kept me up to date on the process. The condo department dropped the ball. They inverted the phone number and was leaving messages at a wrong number. If they had listened to the recording, they would have known that. All in all, it was great, especially on such a short timeline.

We finished making payments. We needed our escrow funds to pay our tax bill. They were supposed to transfer the funds electronically. We received an email that they would be mailing the check. Requested they overnight funds, they refused. Too stressful an experience. Terrible customer service. They do not care about customer service. Would never recommend.

During our home buying process we had a lot of ups and downs but Garett was amazing, 5⭐️. But the second agent we had Erik was not amazing. They took over two weeks to verify the HOI then over two weeks to verify my husband's employment which is the Air Force meaning he has signed his life away for the next four years. At least 4 times they threatened to move our closing date to no fault but their own not ours. It’s not only our time that was being wasted but multiple other parties' times. It was honestly unprofessional how many time we had to call and get the ball even moving up to the day before closing. If Garett had been there the whole time I think it would have been better since he actually tried to keep us in the loop and was amazing. Erik gets 2.5⭐️

I felt the team was engaged and stayed on top of my particular situation. The follow up was amazing and when they didn't know an answer, they told me so and then got back to me promptly. I wish my contractors had been as considerate and communicative!

I contacted Rocket Mortgage to get a loan for a new home. The people I worked with at rock mortgage were all very helpful, professional, and friendly. They all helped complete the mortgage process in a timely manner. 10 out of 10, would do again.

Very satisfied with Emily **... However we closed on August 1 and we still had to pay for August with our new mortgage due September 1. We did NOT get the 1 month skip for the mortgage payment!! The numbers got very sketchy after closing and we have yet to receive any reimbursements as of August 18.

Very knowledgeable, patient and professional banker to deal with as a first time home buyer. I will recommend him to everyone. His expertise and friendly patient demeanor meant quite a lot to me as I had no idea what to do without his guidance and support anytime of the day or evening!

From start to finish in my home mortgage application process, we were treated with courtesy and respect by all of the Rocket Mortgage team. It was almost effortless and it was a real pleasure having them handle a normally stressful procedure.

Very efficient and easy. Took only a couple of weeks. Very friendly and helpful. All done online and submissions were completed easily and quickly. All promises were kept and questions answered promptly. 3rd mortgage with Rocket and will use again.

Everyone I worked with was pleasant and professional. All questions answered promptly and service was awesome. Timeframe for process exceeded my expectations. I appreciated the realtor I was referred to and he was great to work with. I have already referred other family members and friends to both the realtor and Rocket Mortgage

I have been a happy customer for 10 years and this last refi experience has made me want to run screaming from them. They promise way more than they deliver and the banker is just a salesman trying to make a commission.

We were pushed out four weeks by the lenders and teams they work with and then ** hard out of our two months before first payment was due, highly unimpressed with the company and would never recommend. Glad it's done and over and personally never want to deal with any part of Rocket again. Cheers.

Everyone was helpful, dedicated, and knew what to do to keep us moving forward. The lender on our sale home was constantly behind, rescheduling our closing, changing dates, and it put us all in a complicated place for the purchase of the other home. Fortunately, all the Rocket team kept us going, adjusted as needed, and the realtor called the seller of Washington Avenue to keep them updated and get extensions for us. We finally were able to sign papers on both ends July 21st.

This is my second experience with Rocket Mortgage and again I was very pleased with the thorough and professional way my business was handled. All the agents I dealt with were timely, concise and assuring. All facets of my transaction were a pleasure.

Everybody I interacted with was knowledgeable, courteous and professional. That, combined with the online dashboard which is simple, yet elegant, let me know exactly where I was in the process. It was a remarkably pleasant experience. So the refi experience was awesome.

Everyone at Rocket Mortgage were great to deal with, they did what they said and helped us with everything we needed to do to get our loan setup to be able to close on our house in record time (we managed to get it done 20 days before the deadline).

It all started with a dream of home ownership as I started a new job in the other half of the state. Times were looking bleak with the market noticed looking great and rates going up. But Rocket came through and had the lowest rate I could get for a 30yr fixed. The Rocket team put in a lot of work and help me through the first time home buyers process. Closing was on time and on budget and that helped a lot with moving planes and fixes to the house. Thank you Rocket.

We had great service from Ashleigh **, she was available whenever we needed her and was very helpful! Whenever we needed her to jump on a request she would. The entire team was very communicative about what we needed to do as first time home buyers that it made the entire process very easy. It was so easy that we were able to close a couple of days early.

When we requested preapproval, we were even sure we were buying a house. Kurt ** was simply amazing to work with. He continued to reach out and when we chose a home for purchase, he went above and beyond working with our realtor (who wasn't working to ensure things went smoothly for us) and ensuring things were in place for closing on an extremely tight and unreasonable deadline. I'm so impressed Rocket was able to make this purchase happen for us. HUGE shout out and much love to Kurt **!! Definitely recommend them for any future purchases or refinancing needs!!

The whole team was excellent. I started with financial support from Edward **. He really got the ball rolling in working towards getting our new home. Once his part was done, the other teams were really nice and answered all of our questions. They made us feel at ease thru the whole process.

Working with Hailee and the team was a great experience. We had many questions as this was our first home purchase. They were all so helpful! They were always prompt at returning phone calls and had answers to our questions.

Could not recommend Justin and Michael enough, they made the buying experience easy and fast! The whole team had my back the entire way. They all made the process simple and it didn’t take up much of my time by using DocuSign. I would purchase another home through Rocket Mortgage.

Elda was very confident, knowledgeable and professional! I really enjoyed working with her when I refinanced my home. The timeline was right on track as well. I would definitely recommend my family and friends to work with her! I don’t say that to too many establishments.

I doubt we could have made it through this move without the help of our Rocket team. They were absolutely there for us all the way -- always there to answer questions and explain things, always offering good suggestions and understanding our situation. Can't say enough about the support we felt.

I have refinanced my first mortgage with Rocket twice now and both times were an excellent experience. My only recommendation would be that the eclosing documents were released to the borrower the morning of the closing. My documents were released w/ in the hour of closing and required to be done prior to the closing agent arrival time.

My team at Rocket Mortgage were so helpful in my long home search journey in this market. They made everything very easy to understand and I never had to chase down an answer. They were readily available whenever I had any questions! 10/10 would recommend.

Rocket Mtg. made it very easy for us to refinance our home and receive some equity for home improvements. Everyone we dealt with was very professional and helpful. The whole process was quick with a smooth transition. We look forward to continuing on with our adventure and will let friends and family know about Rocket Mtg.

I was nervous about getting a mortgage loan online. The last time I had a mortgage loan it was all in person at my bank. Rocket mortgage made the whole process so simple. I can't believe how easy it was. They were extremely professional and pleasant. I wish I had refinanced sooner.

Everyone involved was great to work with, very professional and knowledgeable. From start to finish was stressful as one would think but the staff at RM made it easy as they could on my wife and I. I would recommend to friends and family to give them a shot on their next home!

The overall experience was not bad, the people I had to contact have been helpful. But the process of the creditor checks for loan payments is a hassle. Would’ve been much easier had they just sent the money into my account and let me paid them that way. Everything would’ve already been paid off and took care of by now. But since they required checks to be sent I’ve now waited 3 weeks to try to get stuff paid off, causing me to have to continue to make payments on those loans so they are not late. If I had it to do all over again I probably would not have went through the trouble.

Rocket Mortgage acquired my loan from another lender. Every month they now call me to try and sell other products. I’ve asked several times for this harassment to stop, to no avail. Absolutely terrible company. I always pay on time, and above my due amount - I don’t need to be pitched on products I have no interest in!

The Rocket Mortgage team was extremely helpful throughout every step of the closing process. Joe ** went above and beyond to get us the type of loan that would work for us, and Lisa ** helped guide us through the rest of the mortgage closing process. I would highly recommend Rocket Mortgage to anyone looking for a mortgage lender. Thanks Rocket Mortgage!

All aspects of the refinance process were handled in a smooth, timely manner. I was surprised by how easy the documents were received and sent. When I had questions or was confused Your Rocket staff was always available to fix or clarify my problems.

Rocket Mortgage was very thorough and efficient throughout my mortgage process. However, I was annoyed by the fact that rather than discussing loan terms with me, they added points to the loan by default. Despite me attempting to ask questions, I never received clear answers in regard to the way the loan was structured. Luckily, I had a friend in the industry who I was able to discuss my loan with. Most of this was because I was shuffled between several reps due to my main rep being on vacation, but that is more an excuse than a valid reason. Other than that, the rest of the loan team was excellent. Had they actually discussed my loan structure with me rather than making assumptions that I had to correct after the fact, this would have been a 5 star experience.

Said we were pre-approved for a set amount and that the rate was locked in but when we went to buy they pulled back and denied the loan. Went to another mortgage lender and secured a 2.25% rate for $500,000.

Everyone was knowledgeable and kind. We felt like we were really taken care of throughout the whole experience. When we did have a question we were connected with someone to help and the website kept up to date progress of where we were and numbers that we needed as we moved through the process.

Very unorganized, the death certificate was kept when I was told it wasn’t going be! I was A copy would be fine and that they weren’t going to take it then Rocket Mortgage told me they needed the original so I had to send out and spend almost $100 to receive that original death certificate from Seattle, closing had to be changed and I was worried about the closing being on time due to me being out of town

All in all I had a great experience with Rocket Mortgage. I was a bit overwhelmed after being contacted by multiple members of my Team often about the same subject....It was rather confusing sometimes! I preferred to just have Tracy ** contact me as she was prompt and clear with her requests and her guidance was really appreciated!

All of the professionals from Rocket Mortgage that I worked with during my mortgage process were well trained and very professional. I highly recommend Jason ** as he went above and beyond on his portion of the loan. They were always ahead of schedule and kept the closing process stress free.

Customer service was The Best. They Definitely was on point with Everything very Professional and I’ll Definitely recommend Them. They walk you through Everything. My loan officer especially he made sure everything was good and he kept me updated on things that they Needed.

Marsello and the team was there to help and assist me with all my needs every step of the way. Rocket Mortgage as a company does a great job with educating their staff and making sure their clients are satisfied.

Michael was great. No pressure, direct and to the point....which I like. He did not hesitate if I had any questions and no question was too small for him to answer. Nice customer service experience. Great experience. I would not hesitate to contact him again if I am in need of any type of refinancing.

Getting a mortgage is never a fun process, but the folks I worked with at Rocket made this as pain free as possible. They answered the phone whenever I called, were responsive over text message, and made sure that I knew exactly what I needed each step of the way. I would absolutely use Rocket again.

Overall a very awesome and great experience. This was my first home purchase and Rocket made it very easy and pain/worry free. Everything was smooth, the customer service was impeccable. Nothing but the very best to say. I highly recommend these guys

Great experience, went much more quickly than expected and results were highly satisfactory. Got a great interest rate and a shorter term. Really helped make our lives easier and far less complicated as the refi allowed us to pay off several other debts and free up some much needed funds.

We are so thrilled with how easy and helpful our mortgage team was! I would absolutely recommend Rocket Mortgage to anyone looking a trustworthy company! We had to have a very fast escrow and Juan ** was always available to answer questions and worked very fast to secure the best loan rates for us!

From the moment I started working with Rocket Mortgage, to the moment it was transferred to the local company, every day I was told “this is the last thing” until it was transferred. Even important documents, that were absolutely necessary, were needed last minute. There were so many last minute “just one more things”.

Excellent experience, Fast process and was kept informed of each step. Our representative Dallas even contacts us over memorial weekend to update us on our appraisal. Would use them again in the future. Highly recommend Rocket Mortgage for new home loan or refi.

It was super easy to get everything finished on our end! Everything was very simple. We are still waiting on the checks to payoff our debts, which is odd. Rocket Mortgage also sold our information like crazy and we are getting so much spam mail at our home address that specifically states it is regarding our Rocket Mortgage. Otherwise, it was great!

Rocket Mortgage has the best team! They went above and beyond helping us buy our dream house. We will never use a different mortgage company! The process is so smooth and works well! The staff is exceptional! The closing process was very easy and the best part!

This is our second time using Rocket Mortgage to refinance, and I cannot say nice enough things about it! Every person we spoke with, emailed with, and chatted with online was kind, courteous, knowledgeable about our issues, and very helpful. I cannot say enough good things about the experience.

Underwriters enforcing ridiculous rules that make no sense as they don't impact risk at all almost blew up my whole deal not to mention that they baited and switched my interest rate. Poor experience and even logical explanations yielded little influence over an underwriting team that made decisions that were nonsense.

My experience was just too good to be true. They kept me informed through the entire process, every step of the way. I was afraid of doing this alone and they were patient, I didn't feel like They was gonna take advantage of me, I'm not use to it because nowadays people are trying to rip you off. I highly recommend them...

I was a little nervous picking Rocket Mortgage because there were so many mixed reviews online but the team handling my mortgage were rock stars. They were available to answer any question, any time of the day. The process was easy to follow online and was able to take care of everything from my computer or smartphone which made it super convenient. I will have no hesitation on recommending Rocket Mortgage to friends or family in the future.

This is my second time having Rocket Mortgage as my lender. Always professional, courteous and go above and beyond! From start to finish, you can tell that they care and treat each customer with respect and as family! Each Representative is cordial and respectful. You can feel they love their work and enjoy providing quality services to each customer.

The representative was helpful and knowledgeable. The process was a little tedious due to having to submit so much paperwork but over all easy to upload and complete online. The only issue I had was with the scheduling part of the appraiser. It was canceled without notification. I had to call to reschedule since no one had called me.

The only thing I would suggest improvement on is how debt is paid from Rocket Mortgage. 1. There was no communication like I was explained for an updated statement on the debt being paid. So the amt was different 2. Payments should of been sent electronically, instead of me mailing them out. A better process should be implemented, less of a hassle.

Went to refinance so we could add on to our home and the process with swift and friendly. All parties communicated well and the online dashboard was simple to operate. This is our third transaction with Rocket and I give them TWO THUMBS UP!!!

My experience with Rocket Mortgage was great with the help of TJ ** who guided me from beginning to end. He helped with the signing of the papers, explained the didn't situations whereas I understood what I was surpassed to do. Helped me to learn and do the computer. He is my 10********** angel.

We contacted Rocket Mortgage when we found a new home to buy. Even though we were out of town when we first got started, they made it easy to proceed with the information we had available. They kept in touch throughout the process and were available for any and all questions we had. We have dealt with Rocket Mortgage for 3 mortgages, and would go back to them if we needed to in the future. HIGHLY recommend.

Kris ** was professional, knowledgeable, and efficient. Everyone at Rocket Mortgage who worked on our refi was great. The entire process was seamless with no unexpected surprises. It all happened just as Kris said it would. I would recommend Rocket Mortgage to anyone.

Was referred to Rocket Mortgage from a friend for a new home purchase. Excellent service and personnel while in escrow. The entire process was incredibly simple and quick. I would absolutely recommend Rocket Mortgage to everyone looking for a mortgage. Thank you Rocket Mortgage!

Working with Rocket Mortgage was a very pleasant experience. All the different agents we worked with throughout the process were knowledgeable, friendly, mindful of our needs and concerns, and always responded in a timely manner. The website works well and is easy to upload the necessary paperwork.

Gustavo was awesome. He really kept me positive about the loan process and was great. He needs a large raise. Without him I would have given up. He is the only reason this loan went thru. My family thanks you Gustavo!

Just wanted to say that as a first time home buyer, Rocket made this whole process incredibly easy. From the initial inquiry online, to speaking with the initial "banker", all the way through to the end, the whole process was simple & thoroughly explained. We'd started with a different lender & been so confused by everything & felt really adrift & unsure; as soon as our Rocket agent, Katina, got involved we had clear guidance & quick responses to all questions. From start to finish, this was a great experience & we will be recommending Rocket Mortgage to friends & family!!

My experience with Rocket Mortgage was great! Everyone that I encountered, in this process, was friendly, knowledgeable and professional. The process took approximately 7 weeks to complete but communication throughout the time frame was excellent. I am really pleased with the service I was provided and the outcome was very good. I would recommend Rocket Mortgage to family and friends.

My Experience With Rocket Mortgage was Excellent, I try about four or five Banks/Loan Company, none of them qualified me with the amount that I need. A friend I’m mine recommended me to search online, and I found rocket Mortage, I wasn’t sure who really to trust since it is all online. Dianna ** contacted me after I submitted my information, she is Amazing. She did Everything she could to help me. Now Recently married and I just moved to my own house, Thank you Ms Dianna, and thank you Rocket Mortgage! 100% Recommended!

Ronny didn't just refinance my mortgage, he greatly improved the quality of life for me and my family. Ronny accurately and professionally showed me how the value of my home had nearly doubled since I had purchased it and refinanced my mortgage into a loan that assisted me in paying off some legacy debts. This experience has been critical in achieving my long term financial goals and has set me up for stability in a way I didn't even think possible. There aren't enough stars to rate this service and his expertise.

This company has significantly improved the re-fi process. It was very painless, easy, and efficient. Their electronic document features made it very easy to provide them with the information they needed. When I did have an issue, they were extremely responsive. They were also very good at helping consumers understand where they are in the process, what's next, and most important -- who has the ball (me or them). I will definitely use them in the future and recommend them to anyone.

Rocket Mortgage made my first time home buying experience very easy as there was always a contact person with any questions I had. Throughout the process I was informed of who my contact person was as they would reach out simply to introduce themselves and their contact information. This made me feel very at ease. Through their app, I was always able to determine the status of the loan, the status of closing, what I was supposed to be working on, and even what my Rocket Mortgage team was working on. My realtor was contacted throughout the entire process so we were all on the same page and working together to close on time. I would HIGHLY recommend using Rocket Mortgage and could not imagine getting a mortgage through anyone else!

The overall experience was great. The only negative I had was how the payment funds were distributed to the debtor's I chose to "pay off ". The payments should have been included with the payout to the loan applicant and allow them to disburse the funds or verification should have been made prior to a check being cut I regards to the exact payoff amount. In my case one vendor was substantially overpaid resulting in my being charged a fee and my refund could take up to 8 weeks. Another account that was paid off had a higher balance and resulted in me writing a second check to cover the difference.

This is my second time refinancing with Rocket Mortgage. All of the people involved made it seem easy to accomplish what I needed whether I needed cash out and/or paying of creditors. I would recommend ROCKET in a heartbeat.

Dorlan was absolutely fabulous working with us to get over the finish line. Loved the website dashboard. It made everything so easy. Would highly recommend Rocket Mortgage based on my experience. We refinanced 2 properties, the service was that good.

Rocket Mortgage is AWESOME, everyone is the company is caring, understanding and knowledgeable. John was AWESOME and helpful in getting my loan rate Locked and extended due some paperwork issues on my end. Once this was completed the Process was easy and quick. Thank you Rocket Mortgage for helping me getting my life back through the Mortgage Refinance with Cash Out.

I was put in for an FHA loan at first-WITHOUT my knowledge! There were new tasks on our dashboard EVERY DAY! When I FINALLY talked to Matt, he set me up for conventional. We went through with the appraisal and no word from him for days. I texted to ask and his reply was that the appraisal was taking longer than usual. After the 2nd week, I texted Matt to say that, "I'm under the assumption that this loan is not going to happen". He replied back with, "It came in at X AMOUNT, I'm working on the approval now". After hours of no word from Matt, I logged in to my dashboard to find a letter of denial. VERY unprofessional way to learn that we were denied. It states in the denial letter that someone should have already SPOKEN with us about our denial... That was NOT the case!!!! No way I would recommend this kind of behavior to ANYONE!!!

I wanted to catch the wave on low interest rates before the fed pushed the rates higher but feared my credit score was too low. I decided to submit to Rocket just to try and see what came of it! It was a Sunday night, within 1 hour I received a call from a Rocket Rep (Sunday), I was shocked. Every step of the way this person worked with me, answered questions, and noted my credit score was actually good (Credit Karma, whatever!), anyway this person even cleared a concern I received from another well know reality company debunking comments made about Rocket!!

They will call you non-stop and not remove you from their call list, no matter how many times you ask. They give misinformation to customers and refuse to do anything to assist customers with anything other than taking their money. I went from Wells Fargo where I had a horrible experience then I moved to Quicken Loans and the Rocket Mortgage took over. Ever since Rocket Mortgage has been involved the customer service and experience has gotten worse and it is now essentially the same status of Wells Fargo. They are nothing more than a machine that will take you for every penny they can take without a care in the world about their customers or the humans behind the dollars. Such a sad death of a formerly ethical company. RIP Quicken Loans.

Enjoyed working with Rocket Mortgage! Literally the entire process was EASY! We are very thankful for the ease of the process that everyone made the refinance with cash out quick and painless. Even assisted in when our appraisal came back much higher than we thought.

Professional and easy. Agents were knowledgeable and then whole process was easy. Every team member was very easy to work with. The application process went smoothly. Processing the loan was fast. The closing team was fabulous as well as the title company.

Everyone that I worked with made this such a stress-free and easy transaction. Bruce ** made it so easy. He was clear in his explanations and very quick to respond to any questions or concerns that I may have had. The Amrock Representative made the closing so easy. Quick and efficient. I will definitely recommend Rocket Mortgage.

From start to finish my experience was excellent. I would recommend Rocket to anyone. I appreciate everything done for me and my family in buying our first home. I have no complaints to give, everyone we worked with was awesome.

I had a mortgage with them in 2011, and currently have a mortgage with them opened in 2019. Great company to work with. Fast, efficient, good rates. My problem is the phone calls. I have received 38 calls at home and at work in less than 3 weeks. I have asked them repeatedly to stop calling, and they ignore me and continue. I am about one more call away from researching ways to report them. Great mortgage company, horrible sales team.

People: All personnel I dealt with were professional, courteous, knowledgeable and very personable. Process: Although cumbersome occasionally, a very streamlined process nonetheless. With the Rocket app; it was a snap to keep up with my “To Do” items and get them done on a very timely basis. Even before Rocket changed their name, we re-financed with them (you). It was that transaction that sold me. The process was so quick, I was stunned. Rocket rocks, having the process down thoroughly.

Went smoothly because of great communication. Two weeks from start to finish. The website is terrific and kept us informed and well prompted for information. When we encountered problems a live person was available for assistance.

My recent experience financing a new house with Rocket Mortgage went well until we arrive at the closure phase. The closure consultant didn't provide me enough information and advice regarding the way they handle the closure numbers, especially the seller's credits, and that caused us a loss of money. When I posed the problem the final response from the executives was "We understand that the experience when closing could have been better. However, the loan is closed and we can not change how the loan closed". In previous communications, they accepted the error, but unfortunately, they don't have the willingness to make it right.

Smooth, professional and knowledgeable. The person helping me out was always there for us day and night. Never get us any negative response, If he didn’t know the answer he would find out and get it for us. Thank you for a wonderful experience like in the past.

Outstanding service, professionalism, dedication to give us the best opportunity and as well as Freda ** were the 2 keys to be able to achieve our goal of buying our dream house. Justin always was answering all my questions, doubts and help me in every way possible when I didn't know how to upload things in the app as well as explaining me with details all the procedure we need to do. Thank you both for your dedication.

Overall my experience with Rocket Mortgage was positive and we are satisfied with our refinance. Everyone I worked with at Rocket Mortgage was professional and friendly and things basically ran smoothly the whole way through. The only thing I might suggest improving on is the communication around the time of the appraisal and closing. It wasn't always clear what was going on and what the anticipated time frame for the different steps was. It's not a major problem and as I said we are happy with the refinance process overall, but I thought it was worth mentioning.

I really liked how I was kept in the loop on each step. I received emails and even follow-up phone calls to be sure I understood what to do. I was constantly asked if I had questions. The process was seamless.

Buying a rental property was made simple and easy. The process was smooth and well explained. Ms. ** was very professional yet down to earth and friendly she humanized the process and walked us through it in a way that helped us all to

The team I dealt with for my refinance were, efficient, polite and made this process easy with no stress. I've never experienced such teamwork while working with a mortgage company. I'm happy I took my co-worker's recommendation and gave Rocket a call as I was extremely frustrated with the service I was receiving with my previous mortgage company.

The loan application and approval process was excellent. The loan closing was brutal, inefficient and controlled with automated emails to me that were not relevant at the time. Numerous corrections needed to be made and repeated in messaging to this part of the organization.

This was the easiest homebuying experience I have ever had. There was always someone available to speak with if I had questions and the process was smooth and easy. I was even able to text questions and received a prompt answer every time. I will be using Rocket Mortgage again.

It was a smooth and easy refinance. We really liked how each step had its own team of people that were extremely professional and knowledgeable and patient with us. We could chat online or call. They even closed at our home at a convenient time for us. We highly recommend them.

What a breeze. Easy, fast & friendly. That was by far the best refi I have ever done. Everything was quick. All questions answered quickly and accurately. Got the closing scheduled quickly. The notary was great and personable. Would definitely use you again in the future! Thanks

My refi took over 40 days because of a VA requirement. One of the associates seemed a bit rude and pawned me off on another but then things picked up and finished the process. I wanted a certain amount but was then notified I could take more so I did. I was grateful.

The Rocket Mortgage team was very helpful when I decided to do a cash-out refinance in March. They were very quick to answer questions at any time and helped even outside of normal business hours. They made the whole process very easy and have recommended to my family for refinancing and I highly recommend them for purchasing and/or refinancing.

Our refinance process was user friendly, efficient and a very good experience. Dana ** was a pleasure to work with. He was very personable, easy to work with and always available to answer our questions and concerns. I have already recommended Rocket Mortgage to my friends.

Rocket Mortgage is awful! I'm trying to refinance and it's been a nightmare. Too many people involved and the left hand doesn't know what the right hand is doing. I originally had Tyler ** as my personal banker. We started off with a conventional loan. My DTI was high (apparently he didn't check this originally??) so he ends up switching my loan to FHA without asking me or telling me about it. When I first spoke with him I specifically told him I didn't want PMI. FHA loans always require PMI. I left Tyler numerous messages and sent numerous emails with no response. When I did get a call, he would call me at work when I asked him not to. I had so many questions that never got answered. Eventually my requests were escalated to Shelby **. She also likes to email and I told her with something this important, I prefer to speak over the phone to get all my questions answered and she has yet to honor this request.

While I appreciate the promptness of the team. Communication was overlooked about my deposit and now the owner of the home has been shorted nearly 4k and is asking me for money. The ball was dropped with so many hands in the pot!

Everything was steady and resourceful. Customer service was excellent. Everyone did a great job and "thank you." I have to admit the people are very professional and responsible. From the beginning to the end, I was satisfied with the whole process. I would recommend Rocket Mortgage wishing to refinance and or buy a home. I hope I can get another opportunity with Rocket Mortgage to either purchase or receive another loan.

My experience with Rocket Mortgage refinance and credit teams was excellent. Christine and Jacob went above and beyond in assisting me and making sure I had everything I needed to get the most out of refinancing my mortgage. I would definitely use them again for any of my mortgage needs.