About Quicken Loans
Quicken Loans is a mortgage lender that provides a variety of home loans and refinancing options through Rocket Mortgage, its online mortgage platform. The company is licensed in all 50 states and is one of the largest mortgage lenders in the country.
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
- Available nationwide
- Multiple mortgage options
- Easy online application
- No USDA loans
- No in-person services
Quicken Loans offers a streamlined online application for home loans and refinancing. Those who want to purchase a home, lower their mortgage payments or get cash out of their home might find its services helpful.
Quicken Loans Reviews
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Christine and Brooke were excellent explaining the process from beginning to end. The online tasks were simple to navigate and expedited receiving and analyzing the required documents. Completing the closing in my home was an additional convenience that was greatly appreciated.
My mortgage Team Consisted of Eric **, Nannette **, and Brittney. My Team kept me well informed and provided me with the much-needed support through this gruelling time. One of my co-workers will be in the market for a home soon and I will refer him to my excellent Team.
The loan officers were very helpful, they made every step easy, they found solutions when there were problems, they kept all my information confidential, it was easy process and quick. They met my needs in every way and I will recommend it to a friend or anyone ask.
I have a very good and simple process from the beginning and end of the loan process. I would recommend anyone to use Rocket mortgage for a loan. The online portal was very useful for giving update and what is needed to complete the process.
I started my loan process toward securing a VA loan. I was waiting for a a month and a couple weeks, then I was told that the VA needed to acquire my retirement points to verify my veteran status. If I knew this is what my loan was on hold for, I could have contacted the VA office right away and got this cleared up. For whatever reason, it took the underwriting department a long time to verify my employment status, even after I uploaded a couple years of my W2 forms from both of my jobs, and they had my Social Security number to further verify my employment status.
My loan completion date was extended, because I wasn't made aware that they were waiting for my VA status to be approved. The push back for my mortgage is common for mortgage companies, but this caused my interest rate to go up. Then, the securing of a closing lawyer being made aware to me and the lawyer needing three days to get their end prepared for me to go to their office to sign the paperwork wasn't made aware to me.
My loan missed the second closing date. For whatever reason, the locked in interest rate jumped up 5/8 points. After making the banker I was working with aware of this, he didn't understand why the locked in interest rate jumped up either. He was nice enough to work on it and was able to get the interest rate down in 1/4 of a point, so my mortgage has an interest rate that is 3/8 of a point higher than my locked in interest rate in the beginning of this process. Although my interest rate is higher than the locked in interest point, at the end, the mortgage is successfully finished.
Our experience with Rocket Mortgage was pleasant and professional. They were very helpful and knowledgeable. The process was very seamless and the website was easy to navigate. Thank you Rocket Mortgage for getting us to a better place with our finances.
2 people dropped the ball and we kept having to change people. We uploaded documents to your portal and then no one followed up kept asking for the docs again. You send out too much mail asking for the same stuff.
Rocket Mortgage was great and very informative. This refinance has set my family up to be financially free and ready to move toward retirement. With this transaction, we were able to pay off our final creditor apart from our mortgage, pay for a vacation and buy a new vehicle.
Seriously I cannot say enough words! Austin was amazing! I am so busy I would of never done this without him being so persistent. I really appreciate the simplicity behind each step! I will recommend you guys and use you for every home purchase going forward!
Great employees. Really helped the process go smoothly during the entire mortgage process. Really enjoyed how everything was through the app and website. Made it very easy to log in and complete any tasks that needed to be completed. And That is why Rocket Mortgage was a pretty good choice.
All departments were excellent with respect to response time and thoroughness of information. I was able to upload all documents seamlessly and easily. Appraisal was very much on time this instance. I was informed of even bad news in a timely manner as when my appraisal came back less than originally estimated.
Nadine was the worst rep. I ever have had the chance to deal with. Not professional, did not listen when given info. Nothing went smoothly with your process. I have had previous mortgage with Rocket and never had problems, never had to get a pest inspection before. I felt I was lied to... even Thursday sucks to finish.
Communication with every individual at Rocket Mortgage was excellent! We appreciated how they kept in contact to let us know where we were at in the process. We did get held up with one appraisal but once that was solved everything moved along smoothly. We did have to gather a little more info together than for primary home mortgages but we still closed pretty fast. We would use them again.
We worked with Ryan to refinance our home. He was so helpful and kind. All our questions were answered quickly. The closing was so smooth. Fantastic job! We can’t believe the ease of this closing. We were completely satisfied with everything.
Excellent experience: They called me and immediately connected me to Dan **. He was wonderful! He listened to what I wanted. It took such a short amount of time, and was painless and easy. I am so very pleased with everything. Thank you so very much.
It was a pleasure to work with Mr. **. He was courteous, prompt, efficient and resourceful in guiding me through the process and resolving all issues. I was kept informed of the process. The website was accessible and there was continual communication via email about the status of my application.
I had the pleasure of working with Moriah ** as we worked towards refinancing our house. Our experience with Moriah was extremely positive. Besides being very professional, she also has a great personality. Moriah always returned our phone calls promptly even after hours. One of our important meetings took place after hours and after she had put her young son to bed. Moriah is a asset to Rocket Mortgage and her and the company’s help was greatly appreciated
Great experience from soup to nuts. Only one small issue, and that is that I have not received my rewards on my AMEX card, but I'm sure it's coming. Cody and his team were great and the mortgage company was, too. It was all very efficient and we were kept up to date on every step.
Agents were knowledgeable and extremely helpful. Questions were answered congenially. Process was fast but understandable. Website dashboard is clear and easy to use. Stages of process were clear. Money arrived as promised. Appraisal was fast and appropriate. I never felt lost or frustrated. Account was easy to set up.
Great experience! Best closing ever from the beginning to the end! Special thanks to You Justin **! Amrock, the Title team. Customer service and the payment team. Title personal, and closing agent. This was the best experience I had in 20 years! Online processing was great!
Everyone we worked with was extremely helpful, polite and efficient. They helped us save more money than we anticipated by thinking outside the box. The process was seamless and painless. They even came to our house for the closing! We were recommended by a friend and then we recommended Rocket to another friend. Great experience.
Continue to receive mail for Tyler **. Non existent in this household. Please stop sending mail for this individual. My name isn't close to his. Please make it stop. If he goes away I am happy. Make Tyler go away!!!! HELP!!!!
Fantastic! From our first contact with Banker Mykul ** thru Christina and all the team, they all kept us informed. The whole process was smooth and uneventful. The team apparently stays in touch with each person as we never had a gap.
All aspects of the loan process went along smoothly. The procedural steps were explained in a easily understood manner by the representative(s). My questions and concerns were handled very professionally by the people I talked with during the loan process. I liked that completing some of the forms was done via the internet.
I have gone through multiple home purchases and refinances, and this was by far the fastest and easiest refinance that I've ever had. My loan officer, Andrew **, was friendly, professional, and very competent. I would definitely use Rocket Mortgage again.
People I worked with knew what they were doing and made every effort to make our experience good. Everything was done on time and turned out like it was supposed to be. The process was much easier than I had encountered with loans from others in the past.
My remortgaging procedure was fabulous. All staff with whom I interacted were professional, competent and very customer-service oriented. The whole process was seamless - everything was accurate and on time. Thank you to all who helped with the process. Happy to refer to others.
Great on every aspect. Amazing to work with. Very understanding and willing to work through things with you. Everyone is willing to go the extra mile and spend the time needed to get the job done. Highly recommend them. Customer for life now.
I was very happy with the process. I did not have to provide many documents and the folks at Quicken were very professional and friendly. They closing took place in a timely manner and it was a smooth process. I would use Rocket Mortgage again for my loan needs.
Everyone I spoke with was kind and knowledgeable. The process was drama free and the closing was in my own home. Any questions or concerns I had were quickly addressed or explained. I was comfortable and at ease with the refinance.
Quicken Loans Company Information
- Company Name:
- Quicken Loans
- United States