Quicken Loans Reviews

Refinanced my home. Had no problem with the customer service. No matter who I talked with. No matter the question. I will refer my friends to Rocket Mortgage for their home. Just want to say thank you Rocket Mortgage.

Our loan was 18 days delayed in closing and the owner almost backed out of the deal and could have lost our $5k earnest money. Sam ** was the only saving grace in the whole transaction. Otherwise, the others were just so incompetent and do not seem to know what they're doing. I will never use Rocket Mortgage in my real estate dealings again (I am a realtor, too).

Overall this was a great experience. We had some difficulties during closing with our closing specialist as she was of little help and often rude. Otherwise, this was a smooth and wonderful experience. We will be recommending you to friends.

When my wife and I started the process of buying a home we looked at several lenders. We chose Rocket Mortgage. Rocket was very easy to work with. Rocket was straightforward, honest, knowledgeable and curtious. I reccomend to anyone that is the market for buying a home. From the banker Jonathan to the purchasing agent Eric to the closing agent Dylan they were very professional and great at their respective positions. Thank you Rocket Mortgage! Have a great Christmas holiday!!

We had such amazing support from start to finish! If we had questions-they were quickly answered and we knew what to expect every step of the way! Great team! We could not have done it without the support and help from Rocket Mortgage.

Evan ** was great to work with. He was very nice and helpful and explained things in layman terms and kept in great communication. A pleasure to work with. Highly recommended! Would definitely recommend him and Quicken Loans/Rocket Mortgage to others!

It was extremely easy to refi my condo. Paid off credit cards, reduced my mortgage payment and added money to my checking and savings accounts. The gentleman that came to my for the the final closing was great and it only took about 15 minutes to finish my closing!

I found the service to be up to it's usual high standards of being excellent. The closing process and where you finalize the paperwork could certainly use some work. They didn't try Pleasanton, TX or at Least I don't think so and it wasn't close to my house at all and certainly wasn't in the two zip codes that are around me.

Had an awesome experience with Rocket Mortgage while refinancing our home. Loved being able to complete pretty much everything online, not having to go to a bank or lawyer's office was a plus. I could always reach someone via text or email to answer any questions or concerns.

It seems that no matter how easy and simplified the process of refinancing with Quicken/Rocket mortgage has been in the past, they always seem to come up with new and improved ways to make it easier, more simplified and more efficient with each experience... TWO THUMBS UP!!!

It was quick and easy though getting an appraiser on a timely fashion was a little challenging. Anyway I am very happy with the results. I would recommend this company to everyone. Everyone was so polite. Thanks so much for your patience.

Adam was fantastic in closing the loan. He answered all of my questions and made me feel good about the process. I have never had such a wow factor in closing on any loan and you all put all the others to shame. You’ve left them in the dust. You were the first ones contacting me almost immediately after my online submission, had the best rates, best customer service, and the name of Quicken to back up your resources. My last mortgage was sold out underneath me and I just don’t see that ever happening with Quicken based RocketMortgage. I have relayed your superior overall service to many friends already and if anyone ever asks me about it, I know where to send them. The app is great as well and I love how I can setup biweekly payments as well as one time payments on the principal. Thank you all for an excellent experience!

The process was speedy and painless. The whole process was easy to follow and the to do list was very clear and understandable. Closing was on time and the agent was ready and answered a question I had about the electronic signing process the morning of.

John who helped us with our refinance was professional, knowledgeable and available when we needed him. The process was super easy and fast. I loved being able to do everything by phone and my tablet. Our close was very easy. I loved doing most of my close from an app.

Endre ** was an excellent refinance originator. As a 77-year-old I am not particularly comfortable with online electronic financial experiences. He was so patient, answered all questions, and made relevant suggestions that worked out to my benefit. I wish him every success.

Jill ** was the most amazing person throughout the loan process. She is an amazing Woman, so helpful and so very kind. I would recommend anyone that who wants to refinance use Rocket and Jill **. The loan process went without a hitch! I would like to thank everyone involved in the loan process.

So far everything was perfect. The process went smoothly and everyone that I dealt with was very professional and kind. I would definitely recommend you all to a friend or family member. So far I am completely satisfied with Rocket Mortgage.

From beginning to end my experience with Rocket was incredibly fast and hassle free. The people were friendly too. A plus! Past refinances with Homestreet and Fairway took forever and I had to jump through hoops faxing, xeroxing, appointments ugh. Rocket was no muss, no fuss.

Your Phoenix office was awesome. I dealt with Jennifer ** and she was the best most professional woman I've ever dealt with. She answered all my questions. She got the job done! I doubt with Diamond Hill I think that job that she has is way too much for and she's not professional enough nor capable of doing the test that she is required to do! Yes I would refer you guys to anybody. You guys are that good! Thank you Troy **.

John was very helpful. He answer my phone call every time. I will recommend him to anybody who is interested in refinancing or any other loans. And found me technical support when I need it. I am glad that he was my loan advisor.

Alvin was recommended to me from my sister and his professionalism, efficiency and helpless I would definitely recommend or use rocket Mortgage again. Thank you for getting my refinance done so quickly. Great job and I will recommend Alvin and Rocket Mortgage to anyone in the market.

I appreciate the fast, easy process of Rocket Mortgage! I literally was on the phone a minimal amount of time- Nick and Rachel did everything else! I never left my house- and within 3 weeks my refinancing was complete with my money in the bank for the upgrades I plan to do! Thank you for making this such a pleasant and stress free experience.

Overall my experience with the loan was fantastic, one foot note. Please ensure you review all the info on a house, for instance the home I bought had a well. I was informed 3 days before closing that I needed a water test and this delayed closing. This info was available the entire time. I had no idea it was needed otherwise I would have done it sooner.

The first person I spoke to sent me a letter with lots of information that wasn't true. I called and told him and he started another order. He never called me back. Sarah ** contacted me and she got things started and everything was smooth from then on. We didn't have any issues. She was on top of everything. She kept in contact with me. Everyone else who assisted was great till the end. We were very pleased.

My experience with Rocket Mortgage was so great! They were quick, accurate with their fees and always took the time to answer all questions. My loan officer Matt was amazing!! Would recommend for sure and have already recommended to other family members. You won’t regret working with them.

From the beginning to the end My refi mortgage was smooth sailing with the help of Adam **. Adam was very knowledgeable about the different refi options. If I had to do it again I would definitely choose Rocket Mortgage.

This was my second experience with Rocket. As with the first, everything went smoothly. My primary contact was Rachel ** whom was extremely professional, helpful and friendly! All personnel that I had subsequent contact couldn't be any more professional. Kudos to the entire team at Rocket. If needed in the future, will definitely use the services of Rocket Mortgage. Thank you very much!

It was very good. But we had some problem with UPS. But attorney was on time. Professional. Fast. I spoke by phone with customer office with Shayen. Very nice dama and very polite. I asked her about my first payment in January 2022. And asked her to save my auto payment from my bank. She did everything. Thank you.

Really went smooth considering my lack of computer savvy. Jeano was a great help, he walked me through step by step. Thank you every one at Rocket Mortgage. I would recommend Rocket Mortgage to anyone who is looking to finance or refinance their home. Thanks again.

We refinanced and a Jason ** helped us tremendously. He made the whole process easier and not stressful one bit. He was very informative and communicated with us frequently. We’ve recommended to family/friends to refi through you! Thank you for ALL your help!!!

Kaitlyn, and her team they all did a wonderful job with our refinance. Everyone was pleasant when we had to call and I would recommend them to our family and friends. Thank you Kaitlyn and her team! We are ready to get on with our new life.

Everyone was very kind and professional. Each time I called people were very patient with me. Thank you for the great rate..I was treated with respect and kindness from the beginning. Thank you for being a solid organization. Joseph even called on a Saturday to let me know he was at work on my loan.

I am a Real estate agent. This was the smoothest transaction from start to finish. Customer service was amazing. Everyone was very tentative, knowledgeable, & caring. I wish all transactions were like this. THANK YOU so much!

Ruth **

Online experience was extremely efficient, always answering questions clearly, explaining everything in detail. Answered the phone quickly and accurately. My account online was easy to follow and a handy reference. The staff was very accommodating. Because I was unable to email information to them, they sent me an envelope to mail. The envelope was postage paid and arrived the next day.

The entire refi process was a breeze with Bo's help. He was so personal and really took the time to listen to what we were looking for. I have already passed his name onto several others looking to refinance. I would highly suggest anyone to work with Quicken Loans for their mortgage or refinance needs.

I was very satisfied with my experience until I got approved. Once approved I couldn't get a response from my representative to answers I had about completing the process. I sent 2 emails to her which she never responded to. Have your representatives follow up with customers to make sure they understand finishing the process.

From start to finish Scott was nice, polite and very knowledgeable. I would highly recommend using Rocket Mortgage. Easiest process I’ve ever been through. I did my research beforehand and told them exactly what I was looking for and they took care of me and kept me informed the whole way.

I was very impressed with my entire experience with Rocket Mortgage and I can't say enough about them. Chris ** went above and beyond to make the process simple and quick. My son referred him to me and I have referred a few more people as well. Rocket Mortgage is a five star company in my book!!!

We were in the process of refinancing through our current mortgage company and not happy with the customer service or offer. I was pleasantly surprised with the customer service and offer with Rocket Mortgage. Jacob ** was amazing! He went above and beyond guiding us through the process. Quick and easy process. Outstanding service overall. I highly recommend refinancing with Rocket Mortgage.

Everyone from my initial loan officer to closing was fantastic. The process was easy and quick, and every question I had was answered. Emails were answered in a timely manner. All went well and now I can get new floors in my home.!!!

Need a hard copy of agreement. No info other than email we need a payment coupon book or something to schedule payments etc. Will call if no reply in 48 hours. Waiting for a phone call to have peace of mind.

My wife requested a mailed hard copy set of our closing documents and it is now November 17th and we have not heard from anyone. She reached out to Gabriel directly to request. No response. We felt there was no personal connection when it came to processing this application. We felt bucketed in the same category as a person who has defaulted on mortgages and loans. There was no personal connection whatsoever. Please send my 100+ pages of documents. Thank you.

Refinanced two properties at the same time. During the closing meeting with the notary with the first property, errors were identified in the spelling in wife's name. Noted by notary and Informed that it was corrected, however the same error was in the 2nd closing documents, that caused a delay in closing. Need to not repeat the same avoidable error, because it wastes time and money..

The application project and documentation were smooth and fairly simple. Use of computer documents and completion were clear. Prior to application the consultation and conversations were clear and concise. Finalization of the documents was done in a neutral location with a friendly and knowledgeable individual.

Everything well excellent! Everyone got an A except Betty from the closing team! She was extremely rude to the title company I used (I know this because they are friends). We changed the closing date multiple times because she didn't know how to communicate properly.

Everyone we dealt with was professional and extremely helpful. Any question we had was answered and we got excellent help with computer steps. Sam was terrific, we’d work with him any time! We’ve already recommended using your company to family.

The process was smooth and easy to apply and complete refinancing process. Staff was pleasant and helpful, they assisted when needing to get additional information for the process. I would highly recommend Rocket Mortgage. Closing was great to be able to schedule when it was convenient for our schedule and to be able to have at our home.

Three checks were issued to me. Two of which I understand where they belong, The third one I have a problem knowing which account it goes to. It shows it to be paid to JPMCB CARD SERVICE. Can you send me the last four digits of the account so that I can be sure of where it goes ? Everything else went smoothly - Can hardly wait for the first payment statement to sent to me.

These people are nice when they talk to you but do not trust them when they tell you something! They will tell you not to make a payment or something until you hear from them and then they will fail to do so and report you to the credit bureau. They did this to me going into a forbearance and then tried it again coming out of forbearance and during a FRAUD REPORT TO THEM OF THEIR SYSTEM but I did not listen to them and made my payments anyway. I did this to show their lack of communication that caused the issue before that reported on my credit report and they still will not correct. Therefore I am contacting an attorney and taking my refi elsewhere. This is a sorry ** company that makes mistakes and admits them but holds you responsible on their miscommunication issues that they admit too!!!!

My experience with Rocket Mortgage was excellent. We had our initial mortgage and then months later received a call that the rates dropped and it would benefit us if we refinanced and further consolidate. So impressed with the customer service and professionalism from everyone we worked with. It was so easy! I will recommend to everyone to use them. Thank you from some very pleased customers!

At first it was good but as it went on disorganized. I'm disappointed I felt like it was more about how much money Rocket made than doing everything to take care of a current customer. Needs to be more upfront and forthcoming.

Everyone I dealt with was great. Rico made it happen! I would recommend Rocket Mortgage to anyone I know that wants to refi. Also, my best friend is closing on Saturday, for his refi. Stacy was wonderful, coming to our house, and doing the closing less than 1/2 hour. Never had that happen before! Thank You for all of your help, and great service. Chris **.

Rocket mortgage has been so responsive to my needs of a refinance and a personal loan all in the same month. The customer service was above and beyond my needs. So helpful the whole way. They were very knowledgeable about any problems. Thank you for all the help.

I am very happy with my experience with Rocket mortgage. I’ve never had an experience with any other home buying process. The staff was prompt and professional and process was smooth every step of the way. I would refer friends and family to Rocket.

Several realtors warned us, but we insisted on using this company because of how smoothly the process went when we bought the house we're in now, we should've listened. TEN DAYS before CLOSING, we get a call saying our contract has been cancelled! Why? Because they "couldn't get an appraiser to go out and do an appraisal". We were shocked! So through no fault of our own, and 2 grand later, cancelled. Sure, they said they could start the entire process over, AFTER THE INTEREST RATE SHOT UP, of course they will. REDICULOUS! To add to that, the person buying our house, also through Rocket, backed out of buying. Did rocket let us know? NO, if we didn't know him personally, we would still think our house is sold! They also sent an appraiser within a week of him starting HIS contract, which, is only 15 minutes from the house we were buying and said they couldn't get an appraiser. We are DONE, with this company.

Rocket Mortgage makes it such a smooth and easy process to complete a process that is usually a giant pain in the you-know-where. I would definitely recommend them to anyone who is ready to buy or refi. From the initial phone call to the last document signing, they make it simple, efficient and convenient. Thanks Rocket!

The entire experience was easy, straightforward and smooth. No hiccups, nothing missing for the closing, The initial contact, the processing staff and the closing agent were all extremely professional. Everything went quickly and we could not have had a better experience. I would highly recommend Rocket Mortgage.

Our experience with Rocket for the third time was seamless and straightforward. Agent was knowledgeable and professional and explained the numbers and the reasoning behind them. Glad we refinanced! The payments to the credit card companies was especially welcome, since I switched a high-income debt for a lower one.

I found that the experience was very smooth after an initial concern over possible fees due at closing. Once that was resolved the process really moved along smoothly. I do not expect to refinance anymore with this property unless a financial disaster were to occur.

Everyone I came in contact with was very professional and courteous. I had a great experience with the company and the process of finalizing everything was faster than I expected. Any time I had questions they were answered. All participants provided me with great customer service. I was truly grateful I reached out to Rocket Mortgage.

Started off rough with Ken **, Mortgage Banker.. ** Email: **. Felt he was not listening to us and pushing for the close of the loan and not answering question that we requested an answer. We Asked to talk to his supervisor. Kyle was able to answer my question. I asked Kyle for another Rep. To help finish the process. Ken keep calling me and pushing to have done same day. He shared with me if I did not finish that night it would change. Kyle was able to have another Rep. Contact me and share with me it was not true and I could finish the process that week and did not have to finish same day because of end of month. . She was Pleasant to talk to you on the phone and was able to answer my questions moving forward. Sorry to report a not so positive review but sometimes you have to share with others so your company can help coach Your team, so you do not receive future situations with other customers. Thanks.

Everyone was great.. Very helpful and full of knowledge. Thank you all for your help.. I would highly recommend Rocket Mortgage to anyone and everyone that needs assistance. Thank you all for your help. If I ever need assistance in the future I will definitely contact Rocket Mortgage.... Again... THANK YOU.

My experience with Rocket Mortgage was renewed my faith with the virtual world. The individuals were kind, patient, understanding, experienced, organized, knowledgeable, and prompt, to name just a few. I will definitely recommend Rocket Mortgage to all colleagues, friends, and family. I am grateful for this experience. Thank you, all.

The entire process was great. Online tools were easy, we were updated along the way. Everything was explained until we fully understood. Moe ** was amazing to work with. I would use Rocket again just because of him. My expectations were exceeded.

Even the realtor and escrow commented how fast Quicken Loans helped us get approved. They were even ready to close 12 days early. Their portal was easy to see what I needed to do and easy to upload the requested documents. The service members were very proactive in assisting me and answering questions. It took a lot of the mental load away from me, and it allowed us to focus on our move. 10/10 would recommend and use again (and again!).

This is a lot of work! Do any of you realise that some of us have poor tech skills as we have not grown up in the computer age? I had many different people working with me. Too many. When I asked for guidance, I was completely ignored. Everything else was ok.

My experience with Rocket Mortgage was very simple, to the point, quick and seamless. The organization and simplicity made my experience outstanding. All questions were answered in a timely manner and the entire experience ran so smoothly, I could not be more happy and would recommend Rocket Mortgage to everyone!

From the beginning to the end, this experience was very positive. Agents always available to answer questions. The initial steps took a bit of time, but all time spent was made easier with guidance from our representative. We were very pleased with the quick time span to get the entire process completed!

The whole experience was great. User interface was smooth and easy to use. Document upload and available downloads, make it a good tool. Communication was clear and concise, I never felt pressured or rushed. I know I will recommend Rocket Mortgage to friends for sure. It. Thanks.

You want me to keep telling the truth about my experience with Rocket Mortgage! I can't say enough about your entire staff at Rocket Mortgage. Totally seamless & professional. I am elated to have made the decision to explore Rocket Mortgage? Matthew ** was the mortgage banker who made the process seem effortless. Would I recommend someone to Rocket Mortgage? You bet in a heartbeat in a nano second! Thank You Rocket Mortgage!

Working with Ryan ** was a pleasure as he was so courteous, informative explaining all details and answering my every question. His professionalism and knowledge made it easy to get through this whole process. He is a true asset to Rocket Mortgage.

Was done right and fast and finished very well. I am very happy. Will recommend to a friend. They were very helpful. Got my money and I am very satisfied with interest rate and monthly payment. Very nice. Thank you very much.

We had the easiest refinance ever with Rocket Mortgage. From beginning to end. When they asked for additional information, we gave it to them in a timely manner. I would recommend Rocket Mortgage to anyone that qualifies, it will be easy.

Darren was amazing from start to finish. He was thorough, he explained throughout the entire process. He walked me through all of the documents that I had to sign. He was very patient and understanding. I was so moved by him and the way that he asked me for documents and how to upload and email everything and it was a lot to do but with his help we got everything done in a timely manner. He's awesome.

My re-finance with Rocket Mortgage went efficiently from start to finish. The use of technology made it easy to progress through the steps where so many different documents and reports need to be uploaded and shared back with me in return. It was nice that the final closing was arranged with a representative coming to my home for the physical signatures.

Had an amazing experience. Ryan ** was the best!! His knowledge, professionalism and willingness to help was phenomenal!!! Thank you!!! Ashley, thanks. She one that helped with paying off one of our bills and finalizing everything; she’s the best!! Thanks everyone!!!

Rocket Mortgage processed my refi fast and painless. My wife and I were surprised at the ease of the application process. I would highly recommend Rocket Mortgage. I called my friend and let him know how quickly I closed on my loan.

Everything was fast and efficient. No delays. Time for estimated loan was very accurate. Communication was easy. Staff was informed and easy to talk with. Questions that I had were answered promptly and explained very well. Will recommend Rocket Mortgage to friends and family for any mortgage needs that they may have.

My only suggestion would be that Rocket Mortgage would send in the loans that needed to be paid. I had 2 loans that needed paid off to obtain my home loan. I wasn't informed that I would receive these checks and interest had to be adjusted, due to them not being paid the day of settlement.

Very professional. Very knowledgeable. She walked us through the whole Process which was very smooth and quick but I would definitely recommend Rocket mortgage to family and friends. Everything about the refi was very on point. There was always someone there to assist you. Such a pleasant experience.

Working with Rocket Mortgage made our experience of being first time home buyers really smooth and easy. We had a great team and we’re very satisfied with everything! Michael and Nicholas were both great and we feel we had a great team helping us throughout the entire process!

The woman who was supposed to handle it was more intent on hollering to her husband about what pool supplies they needed. When I had technical difficulties she terminated the closing abruptly. Fortunately a true professional arranged to be at my home the same day and notarize everything.

The team of Rocket Mortgage was extremely professional, acknowledgeable and pleasant with assisting me thru the process of my application. I thank the entire team. You are awesome! I also, want to thank Ms. Cassy **, loan originator. The best of the best!!

From beginning to end, my account was handled with expert care and professionalism. They were always immediately available with any questions. I appreciate how well the staff managed all my concerns. Great job! They communicated expertly with me regarding any tasks that needed to be done on my part and the website is very user friendly.

Everything went well and smoothly. Very satisfied with all parts to this process. My concern at the moment, is that I have a balance of $987.16 in an escrow bank account, and it is my money. I feel like I'm caught in the middle of this, because these folks are saying that prior to Rocket, Quicken Loans was to be involved. If this doesn't get resolved correctly, I will be contacting our Attorney General's Office to lodge a complaint against the company holding my funds.

Brian was very attentive to any questions I had, as well as keeping me updated as things progressed or why things happened a certain way. I would recommend Brian to anyone who asks. The loan process was simple and well explained throughout the entire process.

Overall great experience with professional lending team. I plan to use again in the future. I have already recommended three others to refinance and they have completed theirs with also the same outcome and are happy they saved a lot of money by switching.

We had an overall great experience! Kitty ** was wonderful to work with! She went above and beyond to answer every question we had.. And there were many. ;) Excellent customer service on her end. Our only dissatisfaction was that the initial numbers given by our mortgage banker, were not calculated very well. Other than that, we were thrilled!

This refinance went way better than I expected and was seamless. The people that were ahead of it were very helpful and expertly answered my questions. I would recommend them to anyone buying or wanting to refinance their home. We were both surprised on how easy the experience was.

Was OK. This was not my first time with Quicken Loans. I hope it will be the last loan, I hope you understand. This time was fast and was just what I think I needed for right now. THANK YOU very much. Good Job.

My refi was very quick and easy. Sam ** my specialist did a great job explaining everything. He was available when I asked any questions. He was very knowledgeable and helpful. I am thankful for everything he did for us. I would highly recommend him and Quicken Loans to anyone I know looking at buying or refinancing their home.

Starting with my original contact, Mr. Trevor **, through the required document signing process, and ending with acknowledgment that the entire procedure was successfully completed, I could not have been more please with every facet of the process. My compliments to your entire organization for developing and implementing such a streamlined and stress-free mortgage refinancing program.

I cannot say enough positive things about the two Rocket Mortgage representatives (Mr. ** and Mr. **) who helped us. They were pleasant, infinitely patient, and very professional. We were really pleased. Keep up the good work -- no, the great work!

Everyone we work with during the entire refinance process were completely friendly and professional. The smoothest refinance I have ever been through. The time to go through the entire process was very good. All the updates as to status, what was required of me next and what Rocket Mortgage was working on. I would recommend Rocket Mortgage to everyone who is thinking of financing/refinancing a home. Thanks to everyone guiding us through this process!!!

My experience refinancing my home loan was pretty positive. It did take a bit longer than I had hoped but the hold up was apparently with documents in Alaska not due to anything Rocket did. I would recommend Rocket to others wishing to apply for a mortgage.

My mortgage closing process was quick, efficient, and easy. The team at Rocket Mortgage went above and beyond as they were patient, answered all my questions and were very accommodating. I would highly recommend Rocket Mortgage to anyone who is considering both financing their new home or refinancing. It was such a pleasurable experience. Thank you so much!

The transition I encountered with Rocket Mortgage was extremely smooth. The people I dealt with were very personable, helpful and knowledgeable, making my refinance easier and less stressful for me. The closing time was less than 30 day to make things even better. Very easy to work with and would use them again. I would refer to a friend if I knew someone who was to purchase or refinance their home.

Joshua was awesome. Bottom line friendly prompted was there every time I had questions. The whole process was easy and simple. And he went above and beyond. Thank you Joshua for a job well done. You have a Customer for life

Once we were approved my loan officer never checked in on us. Anytime I called her with a question she would tell me to call the 800 number! After the loan was all done and signed Rocket Mortgage sent a denial letter to my home! What on earth?!

I would recommend Rocket Mortgage to everyone. The process was easy and quick. I can relax and don't worry about any more big debts. At first I wasn't sure if I wanted to refinance, but my representative convince me. His name is Kameron **. Very knowledgeable and friendly.

My time working with Rocket Mortgage/ Quicken Loans was wonderful. It went very fast and my loan officer and his team was always on top of the whole process. I highly recommend this company for any new buys or refinancing.

My husband & I had an extreme level of anxiety about working with an online company regarding such a major refinance. From the first contact with your representative, Rebecca **, to the final moment of closing, we were handled professionally and with great respect. I have recommended that my son contact Rocket Mortgage when he is ready to purchase a home. He is a computer professional and was impressed with our experience. Thank You!! Bev & Dale

Most of my refinancing experience went smoothly, with different representatives assisting me along the way. Although our lender in charge missed the mark a little when it came to communication. He could have been more productive, as when we first spoke with him, he promised at least a $75.00 per month savings on our mortgage. He fell short, and we ended up with only a $44.00 savings. Every penny counts for us. We were highly disappointed in his results.

I am highly disappointed that Quicken/Rocket won't answer my questions....I have emailed several times about the Visa card that I was promised if I used Rocket for my refinance--a $500 card was promised yet not only have I not received it (and yes I sent a copy of the letter to you guys) but now. I can't get anyone to answer my emails.

Kyle ** was topnotch. Had an answer for all my questions. Walked me through what needed to be done. Got my loan where I wanted to be. Also the closer Steve ** from Amrock was a very nice man. Answered all questions. Everything went smooth.

Dealing with Rocket and Ryan ** was a completely stress free experience. It was fast, easy and we got a great rate. Everyone we dealt with was professional and knowledgeable. We would recommend Rocket to anyone looking for a mortgage.

I am very satisfied with the Refinance experience. It went very smooth with Rocket informing me when I needed to do something. Rocket Mortgage kept me informed on the steps taken to refinance my home. I am completely satisfied with Rocket. Thank you.

Rob was excellent. I kept waiting for the bump in the road during the process but there never was one!! Great job all the way round from start to finish!! Could not have asked for better service. Ted **

I was pretty satisfied with most of the procedure. The not so satisfied portion is I was told to use the AT&T website to apply and in return We are given a discount along with $2,000 towards closing cost. My closing statement did not show that and the person who explained just said you got it and did not show me the breakdown or the comparison to show my discount and closing cost credit.. I could have went to any other company to refinance but chose this one for my company perks. When talking and comparing my so call discount with friends my discount was not so discounted. For these reason, I am very disappointed.

My entire experience was exceptional! My loan officer was very professional, knowledgeable, and helpful in every way. The process is easy. The website is very user friendly. It keeps you updated and provides you with easy to follow instructions. I would recommend my loan officer, and Rocket Mortgage to all of my friends and family members.

Working with Rocket Mortgage is always a pleasure. The finance/refinance team are highly knowledgeable and a pleasure to work with. Rocket Mortgage is quick and efficient. This is our 3rd time using Rocket to service our financial needs concerning our home. The closing is quick and convenient.

As in the past this is the most concise and efficient way to do a Refi. Professional staff and very state of the art 3-D appraisal! I could not be happier or more satisfied!!! Now you can see why we are repeat customers.

With Rocket Mortgage we had the greatest experience ever buying a home, every single person involved was great to work with and make the process smooth, very professional and courteous. Special thanks to Gary ** and Joseph ** because they were very attentive and helpful.

My experience all through the process from Loan Origination with Bo ** (He is best ever) through the closing with AMROCK and the closing attorney all went smoothly, effectively, and quickly. Best mortgage experience I have ever had. This is now the number 4 mortgage with Rocket. Would and do recommend you strongly.

Quick and Painless process with very helpful people all along the process. Took less than a month for something. 2 other companies (GR) and (BMO) said couldn’t help us. I wish I had seen the ad on Facebook 1 year earlier!

Very professional and quick turn around! Love my new interest rate!!! Very easy process from start to finish and I have worked in lending area for 39 years with a minimum of at least 60 days to close. Best experience ever. I would definitely recommend Rocket Mortgage to family and friends.

A few things bothered me at the time of signing: I don't remember any information about the fees and costs for the refinance until we were signing the papers (a little late by then). Also, I had a question about the principal payoff to the original mortgage company, the person assisting with the signing couldn't answer them and when I called and left a voice message and then sent an e-mail to Rocket (Sarah), I never received any response back after the signing.

When my husband and I were going through the process of refinancing. The people @ Rocket Mortgage made everything look so simple .10y ago Quicken Loans helped us purchase our 1st house. And now this. We will tell everyone we know that's in need of buying or refinancing about Rocket Mortgage. We truly thank God for you...Thank you.

Good process, quick, thorough, definitely faster and easier than previous mortgage processes I've done. The folks working at Rocket are really good at what they do. They know the process, helped me with all the steps, customer service responded right away when I had a question.

The process from start to closing on our home refinance was quick and easy. Everyone involved in the process was very helpful and friendly. I don't know where there could be any improvement. From start to finish we were approved and closed in less than 2 weeks! Thank you for your service.

We had our original loan with Quicken and wanted to do a re-finance to get a better rate. They had all the information from our original loan from about five years earlier. We had made all our payments on time and included extra funds to pay off the principal faster. Our credit ratings were excellent...mine 850 and my wife's 800+. Instead of asking for all the needed information up front, we were pestered for more information as soon as they received what they asked for. This process took over three months. Instead of being able to contact one person at Quicken, we dealt with several people over the course of the application.

David has been truly awesome. I found myself in a terrible situation, and he has been nothing but helpful with getting me to a place where I can be ok. Thank you so much for your continued support and communication. He is fast to respond, and so, SO kind!!!

Christian was most helpful. One comment for consideration: When the refinance is one where you have the first mortgage, you do not need to ask for information you already have from the first mortgage. You asked me for information three times when you had the information in hand.

This process was easy from start to finish and went seamlessly. I love the website as it is so easy to maneuver. Closing was simple and quick and the people on the other end of the phone line were very prompt and helpful.

Terrible. Delayed our closing because they didn't get all the paperwork done in time. They kept asking for more paperwork and our closing was delayed then we had to pay for storage units, extra moving expenses, hotels, etc. And they said they would cover this and then didn't. I will never use them again. They also delayed another friend of mine by doing the same thing. Don't believe anything they say. When I finally got a call, they had my address wrong...kind of shocking considering they gave us a loan.

We just closed on our refinance. It was the fastest and smoothest refi we have ever done. It was such a pleasure to do business with Rocket Mortgage. I'm so glad my previous mortgage holder couldn't do a refinance at this time. I just went to the internet and saw Rocket. Boy am I glad I did. Thank You Rocket and your exceptional team!!!!

Helpful and prompt service but the rate I got for a 30 year loan is a rip off. Several friends with similar loans as mine locked a 30 year refinance at a much better 2.875. Obviously I'll never recommend Rocket Mortgage.

My entire experience was exceptional! My loan officer was very professional, knowledgeable, and helpful in every way. The process is easy. The website is very user friendly. It keeps you updated and provides you with easy to follow instructions. I would recommend my loan officer, and Rocket Mortgage to all of my friends and family members.

My husband contacted Rocket Mortgage from a text message ad. We normally don't respond to that type of advertising.. However, I can tell you we are grateful we did. A few years back we applied for a mortgage with another lender - and it was a nightmare... Rocket Mortgage has taken all the pain away - their website is the BEST I've ever seen and they walk you thru step by step and encourage you along the way... Mellissa ** was awesome as was everyone else we dealt with.

I did not have a good experience with Quicken Loans. I was referred to the company and applied online after reading a lot of the rave reviews. To say I ended up disappointed would be an understatement. I dealt with two different loan officers, or bankers. Both men were obnoxious and downright patronizing with one of them (Brandon) behaving like he was trying to sell me a new car instead of helping me get a better rate that would help me keep my home.

This whole process was seamless, easy and quick. Great people to work with. The online uploading was a breeze. Very Happy about it! It was also very convenient to have the closing come to my house. I will definitely recommend Rocket Morgage!

Everything went great from beginning to end. Always happy with the service from Rocket Mortgage. Everyone is so helpful and polite. The entire team answered all my questions and called back when I left messages or aSKED QUESTIONS. Will use again and recommend to friends.

We have never had an easier mortgage transaction. Everyone at Rocket were exceptionally welcoming and easy to work with, especially Emily ** our primary contact. Always there. Always prompt to respond. We started on August 20th and closed September 17th. I can't speak more positively about Rocket Mortgage.

Every step was perfect from our first phone call with Kelsey to the closing. Kelsey made the whole process so easy to understand and told us exactly what we needed to do and what Rocket was going to need to make sure that we were Happy and no questions unanswered. So very glad we talked to her and had her helping us. Thank you.

Executing a Refi can be tedious and time consuming but my Rocket Mortgage banker made it painless - he did all the hard work and helped me navigate the process. He did everything he said he would do. I completed the entire refi without leaving my house.

I had a wonderful experience with Rocket Mortgage. The team was very helpful and addressed my needs. My problems came when we got to closing. Somehow, Amrock had my address incorrect on several closing documents. We had to postpone closing 2 days while these issue were addressed. On the morning of my second closing date, we still had documents that needed fixed. The closing team made the corrections and I was able to close. It was just a small bump in the process, but definitely ruined a perfect process. I am very happy that I choose Rocket Mtg and look forward to working with them on my mortgage.

It was an Excellent speed and very kind of all the staff members. I like them and recommended to others who looking for the bank loan. Only one thing is that senior persons who are not familiar with computer that may be not an easy to access in daily basis. Thanks,

We had such a great experience. This is our second mortgage that we have had with Rocket and we won't go anywhere. They truly are the best!!! I enjoyed our people! Because they made me feel like I was important.

Rocket Mortgage is the only mortgage company that I have worked with. Everyone that I worked with was fast and friendly. I believe I got everything done within a week. They are fast and efficient. They made this so easy! I would highly recommend them.

Excellent service in every aspect of process -- each agent was friendly, knowledgeable and efficient. At first, I was leery of doing this type of business online. When the first sales agent I spoke with (Hunter) learned this, he sent me an e-mail with his credentials. After this total experience - I will definitely recommend Rocket Mortgage to my friends.

The application process was made so much easier with the easy to understand and well-designed interactive website. It assured us that we had completed everything needed of us, and gave us a clear understanding of where we were at every point of the process. This eliminated any anxiety or concerns, leading to a very pleasant experience.

Wonderful experience and everyone was very professional. So easy and convenient. It didn’t take long to complete the application. Everything was so easy to download. We didn’t have to leave our home and funds were transferred to our bank account.

I started with Wells Fargo with a rate of 3.25%. They took so long and every month I had to send updated docs.... And Wells Fargo had original loan. After 7 months of more and more paperwork I called Rocket Mortgage. 35 days later we closed. Very happy with Rocket Mortgage!! They did everything they promised.

I had 2 problems with my experience with my refi. 1) The appraisal company used only tried to lower my house value to fit the comps that he was able to find in the area. My house is unique and he did not use the unique pictures to compare value. He purposely left them out of the appraisal. 2) I started my loan process on a Thursday. On Saturday I tried to contact my loan officer to tell him of the American Express offer that I wanted to apply for. I was informed that it was too late and I could not use it because it would delay the process. I had just received the email about the offer and I had just started the process so how was it too late to get in on the $2,000 credit on my current bill. I let it go but I should have dropped the process and restarted it because that would have helped me out with my bill. 3485.

When I learned my mortgage had been sold to Quicken/Rocket Mortgage, I was not necessarily thrilled to be changing mortgage companies again (third time in 3 years). It has turned out to be an excellent situation and I was compelled to take advantage of an excellent opportunity to refinance. From the first engagement to the closing could not have been easier. Thank you!

We were very impressed with the ease, accuracy and speed of the process. The team we worked with accurately managed our expectations and supported us as needed with the technology. Follow up was also well done; when someone said they would get back to us, they did.

Professional, courteous and speedy. Everyone we worked with had these qualities. I would highly recommend friends, family to contact Rocket Mortgage before any other mortgage company. If and when we purchase another home rocket mortgage will be our first contact to conduct business with.

I spoke initially with Joe ** who handled setting up my Rocket Mortgage account. He was very professional and answered all my questions. He was attentive all the way through the entire process. I would welcome working with Rocket mortgage in the future. The online process made the entire experience painless and quick. The in home signing of all the paperwork was also a surprise and made the process much more efficient.

Rocket Mortgage was simple and straightforward. They kept me informed on each step I had to take to complete the closing in a short time from the beginning to the ending. Everything was done in a professional manner. They did not leave me with any questions to ask because they were on top of everything I needed to know up to the end. Even the closing was done in a smooth and professional process.