Quicken Loans Reviews

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About Quicken Loans

On November 1, 2023, Quicken Loans came under the control of LMB OpCO, and is now a financial marketplace platform connecting consumers with a wide range of services, including mortgages, personal loans, home services, auto loans and more. Quicken Loans says it aims to simplify the process of choosing the right loan, by providing the information needed to make confident borrowing decisions.

Pros
  • Free tool
  • Compare multiple options
  • Personalized recommendations
Cons
  • Doesn’t work with all companies

Quicken Loans Reviews

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    How do I know I can trust these reviews about Quicken Loans?
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    Page 2 Reviews 5 - 35
    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppLoan ProcessRates

    Reviewed April 16, 2025

    The application process with Quicken was quite smooth and dispersed any initial hesitations—this was evident in both the speed of the transaction and the seamless closure period.

    I secured a mortgage loan and was also offered the flexibility to refinance with potentially reduced closing costs if future rates decline, which I found quite appealing. All in all, my experience with Quicken impressed me with its consistency. I'd definitely recommend Quicken to anyone considering their services. Their customer service was exceptional throughout, and navigating their website proved straightforward, adding to the overall satisfaction of the experience.

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    Verified purchase
    Customer Service

    Reviewed April 5, 2025

    I was introduced to Quicken Loans previously through Rocket Mortgage. The solution recommended by Quicken was satisfactory, although it wasn't something I would have chosen on my own. My overall experience with their customer service was good.

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    Verified purchase
    Customer ServiceLoan ProcessTransparency

    Reviewed April 5, 2025

    I wanted a reliable mortgage service and found that Rocket Mortgage, part of Quicken Loans, was the right pathway for me. The process of securing my mortgage was smooth and professionally managed, and I appreciated how attentive they were throughout. Their communication was excellent; any question or concern I had was promptly addressed. The overall service provided by the two companies exceeded my expectations effectively and they coordinated everything seamlessly.

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    Verified purchase
    Customer ServiceEase of UseLoan Process

    Reviewed April 4, 2025

    I recently secured a second mortgage with Quicken due to the simplicity of the process and my prior satisfaction. The loan terms were favorable, and I considered the amount offered to be quite satisfactory.

    When it comes to the application process, it was remarkably straightforward. They collected some information over the phone, sent an appraiser, and only a handful of documents were necessary. Overall, it was a pleasant experience.

    If a friend or family member asked, I’d recommend Quicken Loans without hesitation. Their service was quite commendable, evidenced by my consistently high ratings in various aspects of their service, such as customer service, loan value, and website ease of use. While I rated their prices slightly lower at 4, given my overall positive experience, I was quite satisfied and would not hesitate to continue recommending them.

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    Verified purchase
    Customer ServiceLoan ProcessTransparency

    Reviewed April 4, 2025

    Quicken Loans seemed to offer a great deal, suggesting the process would be quick and painless. The entire procedure took two weeks, fairly efficient in my opinion. At the start, their communication was strong, although it did taper off until they needed something further from us. Overall, our experience was mostly positive, and we'd probably give them a four out of five.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed April 4, 2025

    The entire journey with Quicken Loans was seamless and stress-free, concluding in just one month. From start to finish, communication was impeccable—whether through calls where I could speak with the same representative or through the constant emails guiding me.

    Each interaction reassured me I made the right choice, leading me not only to complete the initial mortgage effortlessly but also to acquire an equity loan soon after. Transactions were so accommodating that they came to my office for the closing. This wasn't just another mortgage process; compared to buying other homes, this was by far the easiest and most effective one I've encountered.

    My life has notably changed as Quicken Loans helped me secure my dream retirement home in the mountains. It enabled an experience so convenient, I could handle everything from home with minimal paperwork. Anyone who prefers an efficient and hassle-free home-buying journey should definitely consider them.

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    Verified purchase
    Online & AppStaffLoan Process

    Reviewed April 4, 2025

    Initially, I was interested in how Quicken matched me with Rocket Mortgage. One of the outstanding aspects was that they offered a whole percentage point lower on my loan compared to my current lender, who couldn't match it.

    The application process was straightforward, and I particularly appreciated how Rocket Mortgage assigned a single lender to work with me. At my previous place, I had to deal with multiple people, which became confusing. Having one dedicated person at Rocket meant they were always in the loop about my loan process, making it a smoother experience overall.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed March 26, 2025

    We collaborated with Kelsey, who ensured everything ran smoothly from start to finish. Whenever I had questions, I could easily get answers from the team, making the process seamless.

    Our first payment on the conventional loan is set up with auto-pay for April 1st, which adds to the convenience. I initially heard about Quicken Compare through our previous mortgage with Quicken Loans, now Rocket Mortgage. I wholeheartedly recommend them to anyone looking to mortgage or refinance their home.

    The customer service was outstanding, with quick responses and helpful assistance. I wholeheartedly give them 5 stars for their fantastic support and ease of transaction. Quicken Loans made this experience a breeze, and I am very happy with their service.

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    Reviewed March 22, 2025

    I have applied but because of my frequent visits and terrible credit score I don’t get given even a chance or opportunity to improve myself. I will admit to the wrong doings I’ve done but mostly an ex is ruin me.

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    Verified purchase
    Customer ServiceOnline & AppStaffLoan ProcessRates

    Reviewed March 12, 2025

    I reached out to a few companies and ultimately chose Quicken because they offered the best rate. The solution they recommended worked perfectly for my family and me. The application process was straightforward and smooth. I had great interactions with the loan specialist, making the entire experience hassle-free. I would highly recommend Quicken Loans as they provided the best rates and excellent service. My overall experience was excellent, and their customer service deserves high praise.

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    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaffEase of UseLoan ProcessTransparency

    Reviewed March 11, 2025

    I took equity out of our home and used Quicken Compare after a Google search led me to them. The process was impressively easy and convenient, mostly because it was all online. Their support was exceptional and communication was seamless, which made us confident in sticking with them. The application process was straightforward. We completed everything online and only needed to submit a few documents like bank statements and homeowners insurance declarations, which was easy due to my organized record-keeping. The whole process was quite swift; documents were finalized in about 10 days, and our loan closed around 21 days later.

    Our contact at Quicken was informative and detailed, breaking everything down for us, which made the experience smooth and easy. We funded our loan quickly, using it to pay off some credit card debt. The checks were delivered swiftly, allowing us to boost our credit scores. Despite the costs involved being significant, they seemed fair upon consideration. The website was also very user-friendly; it was easy to navigate and manage tasks related to the application. Overall, everything was laid out clearly, and we didn't encounter any issues.

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    Verified purchase
    Customer ServiceOnline & AppStaffLoan Process

    Reviewed March 11, 2025

    I came across Quicken while browsing online, and I'm grateful for the assistance I received during the mortgage process with Rocket Mortgage. Phillip, the representative I worked with, was outstanding. He was patient, knowledgeable, and always available to answer my questions, which made the experience stress-free.

    The online application process was straightforward and user-friendly. From start to finish, it took about two weeks, which was quicker than I anticipated. I didn't feel like anything about the process needed improvement—it was smooth and efficient.

    The loan terms were appealing, and I was satisfied with the amount I received. I needed the funds to pay off my credit cards and have cash for emergencies, and being 70 years old, it provided me peace of mind. The solution recommended by Quicken met my needs perfectly.

    Overall, the service was excellent, and I wouldn't hesitate to recommend Quicken to friends and family looking for a loan. It has positively impacted my life by alleviating the stress of my financial obligations, allowing me to feel secure and prepared.

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    Verified purchase
    StaffLoan Process

    Reviewed March 11, 2025

    I recently had an experience with Quicken when I went through Rocket Mortgage, and it was all very smooth. I found out about them through Rocket Mortgage, and they were knowledgeable and excellent. Everything was handled online, making the process proceed seamlessly. I don't remember exactly how long the application process took, but it felt efficient.

    The interaction with the loan officer was perfect. I'd give the whole experience a 5 out of 5. I would definitely recommend Rocket Mortgage to friends and family without any hesitation. They made the whole process easy for me, especially compared to dealing with traditional banks.

    This experience has definitely had a positive impact on my life as it was exactly what I needed at the time.

    Overall, if you're considering a service like Rocket Mortgage, I'd suggest going for it right away. It was an excellent decision for me.

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    Verified purchase
    Punctuality & SpeedOnline & AppLoan Process

    Reviewed March 11, 2025

    I have had a mortgage with Quicken Loans for over 10 years, and I've been very happy with their service. The application process was quick, easy, and completely painless. I strongly recommend Quicken Loans because everything went smoothly, and I’m very satisfied with my experience.

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    Verified purchase

    Reviewed March 5, 2025

    Years ago, I requested with Quicken Loans and since then, they've always been on my radar. Recently, I applied online and it wasn't difficult. The process was fine, and so far, the customer has been been great. However, they didn't meet my needs, which was not their fault. I ended up getting a HELOC with Rocket Mortgage because their rates were better.

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    Verified purchase

    Reviewed March 5, 2025

    I recently engaged with Quicken Loans again, having used them for a mortgage refinance about ten years ago. That process was quite smooth and swift. This time, I pursued a second mortgage with them, and the experience was just as positive. The communication from the loan specialist was particularly commendable, with clear and consistent updates. Overall, I'm very satisfied with Quicken Loans and would recommend them.

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    Customer ServiceStaffLoan ProcessRates

    Reviewed Feb. 25, 2025

    Quicken Loans provided a smooth and easy mortgage process. Their online tools were user-friendly, and the customer service team was helpful every step of the way. The only downside was that the rates were a little higher than expected, but overall, they made the experience simple and efficient. I'd recommend them for anyone looking for a reliable mortgage lender.

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    Verified purchase
    Online & AppStaffLoan Process

    Reviewed Feb. 22, 2025

    I recently learned about Quicken Loans online and decided to explore their service for obtaining a mortgage. After submitting my information, I was connected with Rocket Mortgage through Quicken Loans' online matching tool. I ended up choosing Rocket Mortgage because I was impressed with their offer.

    The application process with Rocket Mortgage was relatively straightforward. It took about a week or two to get everything in order, and the entire process, up to obtaining the loan, took around three weeks. This timeline met my expectations well.

    I was particularly satisfied with the loan specialist at Rocket Mortgage, who was quite thorough. Overall, my experience using Quicken Loans to find a mortgage provider was highly satisfactory, and I would rate it a 5 out of 5.

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    Verified purchase
    StaffLoan Process

    Reviewed Feb. 22, 2025

    I recently worked with Quicken, having had previous experience with them about 15 years ago. I reached out to them again due to my familiarity with the brand. The process this time was incredibly smooth, arguably the easiest I've ever had with a mortgage company. Throughout, I kept expecting complications, but everything remained straightforward to the very end.

    I collaborated with a rep named Sebastian, who was outstanding. He was highly responsive and kept me informed at every step, ensuring that my needs were met rather than just trying to close a deal. He even provided better terms than initially quoted. The terms offered were very competitive and fair.

    As for the application process, it was seamless. The online platform where I had to upload documents was user-friendly, making the whole experience hassle-free. Overall, I would undoubtedly rate my experience as a 5, recommending Quicken to friends due to their ease of process, responsiveness, and great terms.

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    Verified purchase

    Reviewed Feb. 22, 2025

    I filled out a form, and Quicken Loans contacted me. Everything was completed quickly and easily. The loan officer was very responsive, and I had no complaints about the customer service. Overall, the application process was very easy.

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    Customer Service

    Reviewed Dec. 15, 2024

    I've been a loyal Quicken user for many years and used to recommend it to everyone as the best personal finance tool. Sadly, I can no longer do so. Over the past couple of years, the product quality has steadily declined, and customer service has become virtually nonexistent. Here are the major issues:

    1. Unreliable Downloads: Transactions fail to sync correctly, forcing me to spend time manually fixing errors.

    2. Basic Functions Not Working: Simple tasks like math during reconciliation and categorization regularly glitch, making financial management unnecessarily frustrating.

    What makes it worse is the complete lack of accessible customer support. There’s no straightforward way to contact Quicken to escalate these issues or provide feedback. For a product that charges a premium subscription fee, this is unacceptable. Quicken used to be a reliable, trusted tool, but I can’t justify the expense anymore given the degrading quality and the lack of support for loyal customers. I sincerely hope Quicken addresses these issues before they lose more users like me.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Dec. 8, 2024

    I refinanced my home loan with Quicken Loans. The terms were great. I felt good with everything. Someone called me immediately. Because I was a vet, they put me on with a veteran's guy. It was simple and easy. I explained the issue I was having with some other debt and he looked at the numbers and said this was the best option. It sounded a lot better than doing nothing, which I was doing.

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    Verified purchase
    Online & AppLoan Process

    Reviewed Dec. 7, 2024

    My experience with Quicken Loans was good. The application process was very easy. I'll be going back next time I need loans.

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    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppLoan Process

    Reviewed Dec. 6, 2024

    The application process was simple, quick and easy. I started filling it out online, and then I got a phone call, and they helped me finish filling it out. It was a great experience. I'm satisfied.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 6, 2024

    Using Quicken Loans to get connected to Rocket was fast and efficient. We started and finished everything in a little over three weeks. Jill handled this from start to finish for the most part and she was stellar. There's nothing that I could ever fault her for one way or the other. She gets a gold star. It was a good experience. This was made extremely simple for us. We're both busy and our lifestyles are really busy.

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    Verified purchase
    StaffRates

    Reviewed Dec. 5, 2024

    The guy that I spoke to thought he could do the refi rather quickly so that helped in determining to go with Quicken. He was honest in the sense that he thought he could do the loan in 2 to 3 weeks, and we got the loan in that time frame. He was very helpful and answered all the questions. He did a great job. The rate was the lowest that you could get from other mortgage companies, so we felt good about that. I’d recommend Quicken. We had a slight advantage that Rocket works with Charles Schwab, which is where we keep our investments, and that helped get us moving a bit faster. There was some concern that, because I was working with such a big mortgage company, I might not get the service that you might get on a smaller company, but I didn't find that even though I was working with different people. Everybody worked together, it seemed, so I was happy with that.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Nov. 10, 2024

    I did a refinance with Quicken Loans. It was easy and quick. The rate was a little high but that's the way things are right now and I'm okay with it for now. The rep who helped me was also very responsive and quick to answer any questions.

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    Verified purchase

    Reviewed Oct. 24, 2024

    I've used them before and I was satisfied with my last experience so I went with them again. They matched me with a loan provider for a refinance and I was satisfied with the terms and the amount of money I was able to get.

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    Verified purchase

    Reviewed Oct. 24, 2024

    We wanted to do some more remodeling on our house and we ran out of money. We needed to refinance so we could get some cash out of the house. That way, we can use the cash for updating the house and everything we were doing. I went online looking to find interest rates, then Quicken called me. We were happy that they matched us with Rocket Mortgage, and the whole process went quick too. The lending officer, Glen, was good. He was really attentive and made sure that if we had any questions, he would find out for us what we wanted to know. He pushed hard to help get things run through as fast as it did.

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    Verified purchase

    Reviewed Oct. 24, 2024

    It was a great process and the customer support reps were very supportive, informative and friendly. They listened to anything I had to say. I had a great experience with Quicken.

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    Quicken Loans Company Information

    Company Name:
    Quicken Loans
    Country:
    United States
    Website:
    www.quickenloans.com