Quicken Loans Reviews

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About Quicken Loans

On November 1, 2023, Quicken Loans came under the control of LMB OpCO, and is now a financial marketplace platform connecting consumers with a wide range of services, including mortgages, personal loans, home services, auto loans and more. Quicken Loans says it aims to simplify the process of choosing the right loan, by providing the information needed to make confident borrowing decisions.

Pros
  • Free tool
  • Compare multiple options
  • Personalized recommendations
Cons
  • Doesn’t work with all companies

Quicken Loans Reviews

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    How do I know I can trust these reviews about Quicken Loans?
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    Page 2 Reviews 5 - 35
    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed Oct. 16, 2025

    The process of getting matched with the right lender was seamless and quick. After exploring online options, I soon received prompt communication which led to my selection of a cash-on-equity option.

    The setup with Rocket Mortgage was accomplished in a timely manner, meeting my expectations fully. Throughout the entire process, I was very satisfied with their services. When it comes to customer service, Quicken Loans certainly delivered a quality experience. The service was top-notch, making me comfortable and well-informed every step of the way.

    Moreover, I was quite happy with the financial terms that they offered, which added positively to my experience.

    All in all, choosing Quicken Loans exceeded my expectations, and I would gladly recommend them to others needing a similar service.

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    Verified purchase
    Punctuality & SpeedOnline & AppLoan Process

    Reviewed Sept. 30, 2025

    I decided to give Rocket Mortgage a try, having frequently come across Quicken Loans in commercials. The ease and swiftness of the process turned out to be a great match for my needs. I was genuinely impressed by how seamless everything felt, making the whole experience quite positive.

    Even though I didn’t look into many other alternatives after discovering Rocket Mortgage, the 30-day turnaround time really stood out. The loan process handled my needs effectively, which was reassuring. If asked by anyone, whether it's friends or family, about my experience with Quicken Loans, I would confidently recommend them because the process was smooth and satisfactory.

    While everything about their service scored well, the website ease could be slightly improved. If I were to give an overall suggestion, navigating their website could be a tad better, though it didn't prevent a successful experience. All things considered, I'd gladly suggest someone else give them a try due to their efficient service and quick handling of my requests.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Sept. 30, 2025

    Quicken Loans had a streamlined application process, which was clear and simple. The excellent customer service also set them apart from other companies. Whenever I called, someone would promptly answer, which was great. My interactions with the loan specialists were excellent and I’d highly recommend them.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 18, 2025

    Having relied on the Quicken brand for my business needs in the past, I was drawn to support for more options through Quicken, but the engaging process kind of got lost once Rocket Mortgage connected with me. They were efficient in responding quickly, and started working with me immediately, which tilted my decision in their favor.

    Reflecting on the terms and conditions, I'd say it's about what I expected given the market. It's not the best, but acceptable. If someone asked me about using Quicken, I would say give it a look, evaluate your options, and it might provide useful choices.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 18, 2025

    Their customer service was absolutely wonderful. Victoria, the rep assisting me, demonstrated excellent determination and creativity in handling my application. While everything else was smooth, the availability of funds took a bit longer than expected. However, it wasn't a major issue for me. Overall, I'm very pleased with their service.

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed July 18, 2025

    Their customer service was satisfactory. The standout aspect of my experience was how straightforward the application process was, taking only a matter of minutes to complete. Overall, my dealings with Quicken Loans left me quite satisfied with their service.

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    Verified purchase
    Customer ServicePriceStaffLoan ProcessRates

    Reviewed June 14, 2025

    The process with Quicken led me to West Capital Lending for a personal loan, which ended up being a HELOC loan. The rates were high, but that's typical given the current market conditions.

    Quicken's matching service was reliable; they paired me with a suitable lender. The application process was a blend of online submissions and direct interactions with an agent, which made it easy to manage.

    Ultimately, I was pleased with the loan outcome. If I were to rate my overall experience factoring in service quality and cost, it would be around a 3 on a 5-point scale, largely due to the high interest rates. As for Quicken's website, it was straightforward and user-friendly, earning a 4 from me. Overall, Quicken's services have proven to be dependable in coordinating with West Capital Lending.

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    Verified purchase
    Loan Process

    Reviewed May 31, 2025

    Quicken Loans has been handling my mortgage for a while now and my initial encounter with them was straightforward; they provided the services I needed efficiently. This past month when I sought an equity loan, the process was smooth, taking only about 30 minutes during the first interaction. Although they didn't have a program fitting my needs this time, their helpfulness stood out. Despite not finding what I was looking for, I'd still recommend Quicken Loans, especially if they offer a program that caters to someone's specific needs. They've been very well for us on our regular mortgage.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed May 9, 2025

    The application process was straightforward and impressively quick, which made the entire experience smooth and hassle-free. Although I didn't find any particular aspect to stand out, I appreciated how easy and efficient it was overall. This leaves me with a positive impression of Quicken Loans and their service.

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    Verified purchase
    Loan ProcessRates

    Reviewed May 3, 2025

    I wanted to pull some equity out so I can do some renovations. The setup process was quite straightforward. I used Quicken Loans, where I provided my information and they matched me with lenders. The online process made it easy, and it felt seamless. Though I can't recall every detail of how everything pieced together, I found the process to be clear. Uploading documents was necessary, and overall it worked smoothly. In terms of rates and terms, I felt they were fair—not spectacular, but adequate. Given the experience, I would definitely consider using Quicken Loans again for any future needs.

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    Verified purchase
    Customer ServiceTechSales & MarketingPriceMaintenanceLoan ProcessRatesTransparencyHonesty & Transparency

    Reviewed May 2, 2025

    The guy that Rocket Mortgage paired me with was really nice initially. But he asked me how much my house was worth. I gave him a very specific amount of money and then he submitted way over the amount. I was trying to get a HELOC, and the house is worth around 410. He put in an appraisal for $440,000. So then when the real appraisal came back, it was $70,000 less. I told him, "So, you told me an interest rate based on what I gave you. And then when it under appraised, now I have to get a higher interest rate."

    I never even gave him that amount. But he went ahead and quoted me $50,000 more than what I told him to. So I was extraordinarily frustrated with that. He said, "Well, if we can buy down your debt-to-income ratio, then we can -- so essentially, from the funds, we'll just pay down the the debt first. And then we can get you a lower interest rate." But he never did any of that. I have this interest rate which is 2% higher than what he originally quoted me.

    We're gonna go through with it because we need the finances. We need to get this stuff done on the house. But it was very frustrating that he was not as transparent. He just wanted to get a sale. In all honesty, I probably won't use Rocket Mortgage again from that negative experience. Nobody was being honest and forthcoming about how it works. This was our first time doing this and then he didn't tell me it was a second mortgage. I was under the impression it was a HELOC. He was inappropriate. But when I had to call Rocket Mortgage for closing, everybody was extraordinarily nice on the phone. Even though the website glitched, they fixed the problem within 24 hours. I like the website to see the progress of the loan.

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed May 2, 2025

    Rocket Mortgage was matched to me through Quicken Loans and I picked them largely due to the fact that my family has been with Rocket for quite a while. Although I haven't needed their customer service much, my interactions have been smoothly handled whenever necessary. I've personally not encountered any issues that need improvement, so I can't think of suggestions for other customers on this front. Overall, my experience has been positive, and I'm quite satisfied with their service.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedOnline & AppLoan ProcessRates

    Reviewed April 16, 2025

    The application process with Quicken was quite smooth and dispersed any initial hesitations—this was evident in both the speed of the transaction and the seamless closure period.

    I secured a mortgage loan and was also offered the flexibility to refinance with potentially reduced closing costs if future rates decline, which I found quite appealing. All in all, my experience with Quicken impressed me with its consistency. I'd definitely recommend Quicken to anyone considering their services. Their customer service was exceptional throughout, and navigating their website proved straightforward, adding to the overall satisfaction of the experience.

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed April 5, 2025

    I was introduced to Quicken Loans previously through Rocket Mortgage. The solution recommended by Quicken was satisfactory, although it wasn't something I would have chosen on my own. My overall experience with their customer service was good.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed April 5, 2025

    I wanted a reliable mortgage service and found that Rocket Mortgage, part of Quicken Loans, was the right pathway for me. The process of securing my mortgage was smooth and professionally managed, and I appreciated how attentive they were throughout. Their communication was excellent; any question or concern I had was promptly addressed. The overall service provided by the two companies exceeded my expectations effectively and they coordinated everything seamlessly.

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    Verified purchase
    Customer ServicePriceEase of UseLoan ProcessRates

    Reviewed April 4, 2025

    I recently secured a second mortgage with Quicken due to the simplicity of the process and my prior satisfaction. The loan terms were favorable, and I considered the amount offered to be quite satisfactory.

    When it comes to the application process, it was remarkably straightforward. They collected some information over the phone, sent an appraiser, and only a handful of documents were necessary. Overall, it was a pleasant experience.

    If a friend or family member asked, I’d recommend Quicken Loans without hesitation. Their service was quite commendable, evidenced by my consistently high ratings in various aspects of their service, such as customer service, loan value, and website ease of use. While I rated their prices slightly lower at 4, given my overall positive experience, I was quite satisfied and would not hesitate to continue recommending them.

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    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed April 4, 2025

    Quicken Loans seemed to offer a great deal, suggesting the process would be quick and painless. The entire procedure took two weeks, fairly efficient in my opinion. At the start, their communication was strong, although it did taper off until they needed something further from us. Overall, our experience was mostly positive, and we'd probably give them a four out of five.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed April 4, 2025

    The entire journey with Quicken Loans was seamless and stress-free, concluding in just one month. From start to finish, communication was impeccable—whether through calls where I could speak with the same representative or through the constant emails guiding me.

    Each interaction reassured me I made the right choice, leading me not only to complete the initial mortgage effortlessly but also to acquire an equity loan soon after. Transactions were so accommodating that they came to my office for the closing. This wasn't just another mortgage process; compared to buying other homes, this was by far the easiest and most effective one I've encountered.

    My life has notably changed as Quicken Loans helped me secure my dream retirement home in the mountains. It enabled an experience so convenient, I could handle everything from home with minimal paperwork. Anyone who prefers an efficient and hassle-free home-buying journey should definitely consider them.

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    Verified purchase
    StaffLoan ProcessRates

    Reviewed April 4, 2025

    Initially, I was interested in how Quicken matched me with Rocket Mortgage. One of the outstanding aspects was that they offered a whole percentage point lower on my loan compared to my current lender, who couldn't match it.

    The application process was straightforward, and I particularly appreciated how Rocket Mortgage assigned a single lender to work with me. At my previous place, I had to deal with multiple people, which became confusing. Having one dedicated person at Rocket meant they were always in the loop about my loan process, making it a smoother experience overall.

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    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffBillingLoan Process

    Reviewed March 26, 2025

    We collaborated with Kelsey, who ensured everything ran smoothly from start to finish. Whenever I had questions, I could easily get answers from the team, making the process seamless.

    Our first payment on the conventional loan is set up with auto-pay for April 1st, which adds to the convenience. I initially heard about Quicken Compare through our previous mortgage with Quicken Loans, now Rocket Mortgage. I wholeheartedly recommend them to anyone looking to mortgage or refinance their home.

    The customer service was outstanding, with quick responses and helpful assistance. I wholeheartedly give them 5 stars for their fantastic support and ease of transaction. Quicken Loans made this experience a breeze, and I am very happy with their service.

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    Profile pic of the author.

    Reviewed March 22, 2025

    I have applied but because of my frequent visits and terrible credit score I don’t get given even a chance or opportunity to improve myself. I will admit to the wrong doings I’ve done but mostly an ex is ruin me.

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    Verified purchase
    Customer ServiceStaffLoan ProcessRates

    Reviewed March 12, 2025

    I reached out to a few companies and ultimately chose Quicken because they offered the best rate. The solution they recommended worked perfectly for my family and me. The application process was straightforward and smooth. I had great interactions with the loan specialist, making the entire experience hassle-free. I would highly recommend Quicken Loans as they provided the best rates and excellent service. My overall experience was excellent, and their customer service deserves high praise.

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    Verified purchase
    StaffLoan Process

    Reviewed March 11, 2025

    I recently had an experience with Quicken when I went through Rocket Mortgage, and it was all very smooth. I found out about them through Rocket Mortgage, and they were knowledgeable and excellent. Everything was handled online, making the process proceed seamlessly. I don't remember exactly how long the application process took, but it felt efficient.

    The interaction with the loan officer was perfect. I'd give the whole experience a 5 out of 5. I would definitely recommend Rocket Mortgage to friends and family without any hesitation. They made the whole process easy for me, especially compared to dealing with traditional banks.

    This experience has definitely had a positive impact on my life as it was exactly what I needed at the time.

    Overall, if you're considering a service like Rocket Mortgage, I'd suggest going for it right away. It was an excellent decision for me.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed March 11, 2025

    I have had a mortgage with Quicken Loans for over 10 years, and I've been very happy with their service. The application process was quick, easy, and completely painless. I strongly recommend Quicken Loans because everything went smoothly, and I’m very satisfied with my experience.

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    Verified purchase
    Loan ProcessRates

    Reviewed March 5, 2025

    Years ago, I requested with Quicken Loans and since then, they've always been on my radar. Recently, I applied online and it wasn't difficult. The process was fine, and so far, the customer has been been great. However, they didn't meet my needs, which was not their fault. I ended up getting a HELOC with Rocket Mortgage because their rates were better.

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    Verified purchase
    Customer ServiceStaffLoan ProcessTransparency

    Reviewed March 5, 2025

    I recently engaged with Quicken Loans again, having used them for a mortgage refinance about ten years ago. That process was quite smooth and swift. This time, I pursued a second mortgage with them, and the experience was just as positive. The communication from the loan specialist was particularly commendable, with clear and consistent updates. Overall, I'm very satisfied with Quicken Loans and would recommend them.

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    Customer ServiceStaffLoan ProcessRates

    Reviewed Feb. 25, 2025

    Quicken Loans provided a smooth and easy mortgage process. Their online tools were user-friendly, and the customer service team was helpful every step of the way. The only downside was that the rates were a little higher than expected, but overall, they made the experience simple and efficient. I'd recommend them for anyone looking for a reliable mortgage lender.

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    Verified purchase
    TechStaffLoan ProcessRates

    Reviewed Feb. 22, 2025

    I recently learned about Quicken Loans online and decided to explore their service for obtaining a mortgage. After submitting my information, I was connected with Rocket Mortgage through Quicken Loans' online matching tool. I ended up choosing Rocket Mortgage because I was impressed with their offer.

    The application process with Rocket Mortgage was relatively straightforward. It took about a week or two to get everything in order, and the entire process, up to obtaining the loan, took around three weeks. This timeline met my expectations well.

    I was particularly satisfied with the loan specialist at Rocket Mortgage, who was quite thorough. Overall, my experience using Quicken Loans to find a mortgage provider was highly satisfactory, and I would rate it a 5 out of 5.

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    Verified purchase
    PriceStaffRates

    Reviewed Feb. 22, 2025

    I recently worked with Quicken, having had previous experience with them about 15 years ago. I reached out to them again due to my familiarity with the brand. The process this time was incredibly smooth, arguably the easiest I've ever had with a mortgage company. Throughout, I kept expecting complications, but everything remained straightforward to the very end.

    I collaborated with a rep named Sebastian, who was outstanding. He was highly responsive and kept me informed at every step, ensuring that my needs were met rather than just trying to close a deal. He even provided better terms than initially quoted. The terms offered were very competitive and fair.

    As for the application process, it was seamless. The online platform where I had to upload documents was user-friendly, making the whole experience hassle-free. Overall, I would undoubtedly rate my experience as a 5, recommending Quicken to friends due to their ease of process, responsiveness, and great terms.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Feb. 22, 2025

    I filled out a form, and Quicken Loans contacted me. Everything was completed quickly and easily. The loan officer was very responsive, and I had no complaints about the customer service. Overall, the application process was very easy.

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    Quicken Loans Company Information

    Company Name:
    Quicken Loans
    Country:
    United States
    Website:
    www.quickenloans.com