Quicken Loans

The first response was that it was just a reclassification of expenses and totals would be the same as the original deal. Was an obvious lie, and they finally admitted that the market had changed. I was told in essence that what they said in selling the deal didn't matter so long as the documents were accurate. In other words, they'll say anything and hope you trust them without reading the docs carefully. It's difficult to be on constant alert, so it's best to use a mortgage company with integrity. Like a lot of politicians, Quicken appears to believe truth is whatever they can get away with.

Simultaneously, your credit is being assessed and there's a lot of undercurrent activity so that things move along and closing is completed timely. In the first hour of my conversation, I mentioned that a year ago, I had co-signed a car loan but the other co-signer was paying it. I was able to provide proof that the car loan monthly payments were coming out of someone else's bank account. The bank provided a statement with direct deposits from the other co-signer's account. According to Quicken Loans, also called Rocket Mortgage, 12 consecutive months of the same monthly payment could not be seen in the proof I provided. Well, the co-signer had taken advantage of a Christmas 'skip a payment/lower payment' option and therefore, the December payment was not consistent with the usual monthly payment.

For that reason alone, I was denied the loan. Are you kidding me? Then you're going to be denying a lot of people for that reason. Here's my beef: I was asked to pay for the appraisal ($500) immediately. The people handling my application all knew about the payments and that December looked different, yet they continued with the process and didn't say anything to me about a probable 'non-approval.' They let the process continue and me pay for an appraisal.

A couple of days passed after the appraisal, that by the way came back favorable, so there was equity in my home. All that time waiting to hear back the status of my loan without anyone calling or writing me to tell me I was not approved. So, I had a excellent credit score, great credit history, a home with substantial equity and I was denied a loan because I didn't have 12 consecutive months of the car loan someone else was paying. I tried to fight it, but some ditsy idiot from 'upper management' bullcrap called me with a condescending tone, telling that she 'would look into it' to see if I could get a refund.

Quicken Loans has a policy of reimbursement of up to $500, or something to that effect, if you are not approved. However, this is a play on words because they talk about other expenses they have, which do not get reimbursed. So the point is, you just lost your money. There is no way to win. They knew early, based on the evidence I provided the first 48 yrs, that I was not a candidate because of their rule regarding 12 consecutive payments. Yet, they allowed me to pay for an appraisal that I cannot use anywhere else, and refuse to reimburse me.

I tried to appeal, but it brought me back to Ms. Condescending Casssie, who was a brick wall and only pretended to 'look into it' when she was just killing time-only to come back with a 'no' response. She said she listened to telephone conversations and read texts of me sending information to the people working with my case. But yet, she came back stating that she could not see any evidence of what I was claiming. Of course she didn't.

Bottom line, everyone should know the criteria needed to move forward with a loan, not just the underwriting staff. They do not speak to each other to know what a candidate has or doesn't have in order to get approved. Someone in underwriting, so he said, named Mike or Mark, said I didn't qualify from the very start, he was just trying to find ways to get me approved. I said, 'What?!!" So, why didn't anyone advise me? Instead they led me on. Now my credit score was affected due to the hard inquiry that went nowhere and I lost time, money and patience. My credit history was immaculate, yet they couldn't find a way to approve my loan. Go elsewhere, where you know what you need to be approved prior to spending money on appraisals or other expenses.

They came back to me a few days later with a lower interest rate but they still had me paying buy-in points. I finally told them I was going with the other company and they transferred me to someone who talked down to me, insulted my intelligence about why I would even want to switch mortgage companies, proceeded to trash talk the other company and try to convince me they were bad, and was overall very rude. PLEASE do some shopping around for interest rates and you’ll see they charge MUCH more than any other company for no reason. They want to take advantage of people who don’t know a lot about the home buying process and treat you like trash if you want to leave.

Before you get thru with the first Question and her answer, Cindy has already started a Home Equity Loan HELL process on you. Verified your identity, and did a hard inquiry on all 3 of the Credit Reporting Bureaus, of course, WITHOUT your AUTHORIZATION or PERMISSION TO DO SO, while she still has you on the phone asking the second Question. Also, YES, she does take pride and asserts herself in creating BUT short lasting relationships with clients. With Cindy's value of integrity combined with Quicken Loans staff members, clients are sure to be in for a NIGHTMARE LOAN EXPERIENCE, so sit back and be frightened!

CINDY **. – You are dishonest, untruthful, lying, unprofessional, deceiving, untrustworthy, unscrupulous, two-faced, double-dealing, cheating, underhand, crafty, cunning, sly, scheming, calculating as they get. ALL of this drama created because we wanted to know and to learn about and get some information on how a Home Equity Loan works. This is absolutely HAUNTING!

Cindy secretly ran a Credit Report/Hard Inquiries on my wife and me, thru a company called, FACTUAL DATA that has a 14 day period usage to lock in her fake LOAN documents of us. Thank GOD, we have an ALERT on our credit reporting companies for Identity Fraud immediately notifying us of her unauthorized changes in our Credit Reports. We have been busy every day since the phone call submitting dispute claims to all of our credit reporting companies and contacting federal agencies because of what she did.

Not knowing, if Cindy is using her position at QL to gain access to Quickens client files by selling their personal information called (Identity Fraud) maybe, on the Black Web to make BIG $$ MONEY. OR is she so hard up for sales, this is her way of doing business? Either way, PRETTY SCARY! So we took our LIBERTY and contacted and filed ID FRAUD report with the Federal Trade Commission (FTC).

As a Resolution, Cindy **. needs to destroy, shred, discard all loan process information she has created and also to put back our Credit Rating scores in all 3 Credit Reporting Bureaus on Hard Inquiries applied to our Excellent Standings in my name and wife’s name before this NIGHTMARE can END and NEVER contact again. She will have 24 hrs, more than plenty of time before we file another complaint with the FEDS (FBI) to investigate this Cindy ** for unethical business practices at Quicken Loans. There may be more to this story then meets the eye!

(4/4/19) He finally got cc info from my husband with the following stipulations: Do not charge the cc. Upon securing funds, we will authorize the deposit agreement. (4/5/19) Notified by our bank; the account is overdrawn. Payment forced; no approval. We wanted to avoid this; that is why we request additional time to secure funds. Very disappointed & not sure whether we should proceed. Expected better. We are ruined.

Once we got off the phone I received an email from her with her contact information and letting me know to email her any questions I might have which I did the very next morning. I specifically asked her about the strict lending guidelines in Texas that she spoke of and wanted more detail. Not only did I never get a reply to my email when she called the next afternoon it was simply to say "Sorry, we could not get this approved due to the Texas guidelines".

So, let me get this straight...you respond to me asking about getting a loan through Quicken but no one in Quicken is educated on laws and guidelines in Texas? This was just absurd if you ask me. I immediately called a competitor within Texas and not only did we get a better rate, we stuck with a 15 yr cash out loan to consolidate debt. Just a heads up, if a mortgage company spends a ton of money on marketing which Quicken does, it stands to reason they need to make up the difference somewhere and in our case it was trying to sell us on a 30 yr loan and not even exploring other options that are available to seniors. In closing, I emailed the representative that I spoke with and thanked her for NOT approving this loan as it would have been the worst decision we could have made.

He had just recently started a new job and his first pay stub there was an error and he wouldn't get paid for another two weeks. They wouldn't take an error for an answer. They stated they had to wait for the paystub to come out correctly after we attempted for HR to get in contact with this Eric person. Eric was rude to me during this whole time. He wasn't helpful and didn't have the customer services skills that were needed for this job. So while waiting for the pay stub, I checked out a local mortgage company here in my town and they accepted my loan so I called Quicken Loans to ask them to withdraw my loan and I couldn't get in touch with anyone and after emailing and calling several people, Eric finally got back with me and by emailing and saying they denied my loan. This is what really ticked me off as I wasn't denied but because I chose not to wait around for them and I went to another mortgage company he wanted to deny me.

If he was going to deny the loan, he wouldn’t have done it way before now. I am really hoping this will not affect me as I continue to try to get this loan with FHA. I would not advise to use this company at all. I paid $500 to lock in my loan and they haven't even reached out to me to verify if I would see any of this money back. They are nothing but rude and hateful employees once you get past the pre-approval part. They want to continue to blow your phone up until you get approved but then once underwriting and several questions come into play you can't get in touch with anyone. This is a big purchase for my family and I want to be able to spend my money with someone who is going to treat me fairly. I will never recommend this company to any friends or family.

I found out 3 days before closing that I could not use a substantial portion of my down payment that I received when my ex husband bought me out of our marital home. The specialist was very condescending and she she had to "paint a picture" for the team about my assets, as if I was doing something underhanded. Again, my legal documents were professionally prepared. I ended up coming up with additional funds, but not in time to close. Closing was delayed a week and I nearly lost the condo (hot market).

I received the closure package less than 1 business day before closing, and it was riddled with errors. They didn't even have the correct name, address and marital status. Throughout the process, I continually was turfed around, and worked with SIX people, instead of one person start to finish. When I called with questions, they referred me to the title company, who did not prepare the documents. I will never, ever do business with Quicken or their partners again.

Jason ** was awful and arrogant and interrupted me constantly. I stopped answering my phone and email and went to my local bank. Andrew ** called me back one more time to "save the deal". He knew little to nothing about my loan and then lied to me saying "new federal guidelines on income just came out". I said, "Really, what are those?" A lot of nothing after that. Some talk of investor overlays (they service all of their own loans) and that he didn't know much about my loan and Jason ** wasn't there. Then said I should go through my own company because they understand my income better. Really bad experience and embarrassing for Quicken employees involved.

Instead, they specifically asked me if I wanted to opt-out of phone communication, I checked the opt-out, hit submit and literally within FIVE seconds got a phone call. I can't make this stuff up. Poor rep that called says to me "yes I do see where you opt-ed out of phone communication. But you can't get an approval without a phone call" (and laughs at the suggestion). These are the same people who advertise that you can do it ALL online and they make it so simple. Needless to say I was annoyed from the start. Then as I agree to proceed - he FINALLY looks at the umpteen questions I answered online to realize that I live in NJ and he is not licensed to cover NJ.

I patiently scheduled a call for the following day that was just as painful. He asked a ton of questions that had zero bearing on my application. And when I asked why he was asking he said because he thought he was talking to a person. Despite the insult - I suggested we get to the ones that were necessary for a quote first -- finally returns with a quote and refuses to give an actual rate. I explained that I know it will fluctuate with the market but I need an actual number for comparison - and he refused. SO over Quicken. Glad we never gave them our business and absolutely NEVER will. While they may just hire bad reps - I do think some of what I experienced is poor policies and poor training. Hope they have the good sense to fix it before they spend any more $$M in advertising.

Furthermore, about 6 days after withdrawing from proceeding with Rocket Mortgage, they charged my debit account around $13 without my authorization. When I called them, they said it was to cover their cost to pull my credit report. I DID NOT AGREE to pay for that. They say it was stated on the deposit agreement, and it was...however I DID NOT SIGN the deposit agreement. I had not agreed to pay any deposit in writing. I called to get a refund on that charge, and I was told that I would get the refund in 3-5 days. We will see about that. Now I do not trust this company having all of my information I provided, nor will I do business with them again.

With the correct property tax figured in it now raised the mortgage to more than what we were paying before refinancing. How did no one there catch that they listed a 2.89 acre lot with a brand new built 19000 sq foot home on it, for $250.00 a year? I would think someone would have seen that & thought "Damn that can't be right." We called them, and requested to take the property tax off the loan, they sent the needed forms & we signed them. Then yesterday we get a statement/letter still showing the property tax on the loan. Looks like we will be calling again to TRY and get this straightened out.

I have been going through reviews and so far have found 2 similar situations for this year (2019) and it's only March. I don't know if we can fight this or not, but I think it's time to speak to a lawyer. I suggest anyone looking to refinance with them, or company, that you read over every form every time they ask for signature and before final sign off, go over it word for word, on the phone or better yet, face to face.

Finally, when I applied for this refinance, what they (Rocket) do not tell you is you will trigger a deluge of calls and emails from OTHER lenders wanting you to get a quote from them. Rocket participates with a large group of lenders who TRACK credit inquiries. How corrupt is that. I expected my inquiry as well as email and phone to remain PRIVATE. That will not happen if you apply with this company. I received no less than 8 calls from DIFFERENT Rocket employees during this saga and I would recommend to all... Go to a brick and mortar lending institution for privacy, competence, and to deal with as few people as possible.

Calls were at 10:47, 10:49 and 10:49 a.m. That third time we got into a verbal altercation with the person, asking them why they would call us 3 times in 2 minutes, and even after we specifically asked, "Are you going to keep calling after we have told you to stop calling?" He answered with "Yes, we're just going to keep calling you every day." And sure enough, the very next day at 8:42 a.m. there was another call, with the same exact sales pitch as before and we had to have another altercation with a new person. What confuses me the most about this is, we are already a client. Why would they treat current clients like this? If this harassing continues, we will move to another loan company because they obviously don't understand when they have a good thing going with a current client, and do not take, please stop calling and take me off the promotion list with any regard.

Next thing I know, I received a rejection letter as though I had applied for a loan. Four phone calls later, I was transferred to the Executive Offices, and was told that this was an error. The person apologized and said that this was an error and she would email then mail a retraction letter. Meanwhile, I was told by the 3rd person I spoke with in Client Relations that even though the conversation was 10 seconds long, by law, the lender needed to send a denial letter. Beware. As I wait for a retraction, I am feeling very uneasy about this company with whom I've had a long-standing relationship. Predatory practice? I will not recommend Quicken to anyone at this point.

I went to our local bank and received a pre-approval and loan estimate and my total closing costs are $9,853 with $8280 in incentives, which after my down payment, leaves me with money in my pocket. My interest rate is also lower than what quicken offered. The closing cost wasn't the only issue with me. The red flag that actually got me looking into everything was when they were asking for some crazy things and were asking for me to submit documents that had already been submitted several times. I also had to sit on the phone and teach their employee how to read a bank statement and instructed him on basic computer functions to make his job a little easier. After 2 days I wanted to rip my hair out, so I went local. So glad I did!