Quicken Loans Reviews

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About Quicken Loans

On November 1, 2023, Quicken Loans came under the control of LMB OpCO, and is now a financial marketplace platform connecting consumers with a wide range of services, including mortgages, personal loans, home services, auto loans and more. Quicken Loans says it aims to simplify the process of choosing the right loan, by providing the information needed to make confident borrowing decisions.

Pros
  • Free tool
  • Compare multiple options
  • Personalized recommendations
Cons
  • Doesn’t work with all companies

Quicken Loans Reviews

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    Page 2 Reviews 5 - 35
    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed Nov. 26, 2025

    The processing at Quicken Loans was very quick and pleasant. Taking the information took less than half an hour and taking the pictures and sending them in took less than a day. The closing was all done within a month. Their representative was very good. The only thing I had bad feelings about is when we told them that we had settled at a certain interest rate. Within the very next day, it dropped a whole percentage. I really hated to lose our 4.5% loan that we had before.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Nov. 26, 2025

    I had a quick, easy, and very good experience with Quicken Loans. The gentleman was amazing and very easy to talk to. He gave us everything that we were expecting and the process was seamless. It made it easier to get some stuff done around the house.

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    Verified purchase
    StaffLoan Process

    Reviewed Nov. 25, 2025

    Quicken Loans said they could help me with what I was looking for. Unfortunately, Quicken and Rocket Mortgage told me that they couldn’t qualify me for a $30,000 loan. Yet, another company qualified me for a $107,000 loan which I found on my own. Considering that I have an excellent credit rating and own a million-dollar house, I am very dissatisfied.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Nov. 11, 2025

    The process was smooth and seamless with Quicken Loans. Their customer service was very informative and answered all of my questions. There are open lines of communication. I am able to look in my account and chat with customer service. It’s always a good thing when I have available and accurate information. There are no underlying surprises.

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    Verified purchase
    Punctuality & SpeedStaffTimeliness

    Reviewed Oct. 26, 2025

    Refinancing a loan with Rocket Mortgage through Quicken Loans was surprisingly quick. I was just doing my research for a couple of minutes and then got the phone call the next day. They were incredibly helpful, and made us so comfortable that the process just became easy for us. They were so impressive that we didn’t consider other companies.

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    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed Oct. 16, 2025

    Quicken Loans was able to match me with Rocket Mortgage for cash on equity. I just went on the internet and I got a call from Quicken. After I talked to them, I was contacted right away. The setup was in a timely manner and I was very happy with the price. I was very satisfied.

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    Verified purchase
    Punctuality & SpeedOnline & AppLoan Process

    Reviewed Sept. 30, 2025

    People should look into or go with Quicken Loans. They were great. I proceeded with Rocket Mortgage because they were quick and I'm glad that I went with them. The turnaround time was about a month and I was impressed with how easy they were.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Sept. 30, 2025

    I had an excellent experience with Quicken and I would highly recommend them. I found them through a little online research and they were easy to do business with in that it was a clear, simple application process and good customer service. I can call up and get somebody to pick up on the other line quickly. That's all people could ask for. The loan officer was great too.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 18, 2025

    I got the information for Rocket Mortgage through Quicken Compare. Rocket Mortgage got right back to me and I started working with them. I expected a little bit better when it comes to terms. But I know what the market is. So, it is what it is. But they will give you choices and you can just look and see what options you got.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 18, 2025

    I've done one of those apply-now-on-a-refi online and got matched with Rocket Mortgage. I received wonderful customer service. The person who waited on me to start with talked about not giving up and getting out of the box. Now, that's the case. It was done great. The availability of funds took longer than it should, but that's not a big deal.

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed July 18, 2025

    I had my primary mortgage from Quicken many years ago. I went with them again and the customer service I received was fine. The application process was very easy. It only took minutes.

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    Verified purchase
    Customer ServicePriceStaffLoan ProcessRates

    Reviewed June 14, 2025

    I went with West Capital Lending because I had contacted through a friend of mine that had done work with Quicken Loans. I went for a HELOC loan, and it was fine. The application process was easy, where I did it online and also by working with the agent directly. Quicken matched me with a good company, and I am happy with the HELOC I received. It’s a good idea to go with them.

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    Verified purchase
    StaffLoan Process

    Reviewed May 31, 2025

    I was looking at doing an equity loan. Since Quicken Loans already handles my mortgage, I contacted them. For the most part, the process was fine and they were helpful, but they didn't have a program that fit my needs. We've already got it taken care of. They've been very well for us on our regular mortgage, so I would recommend them for the other programs they have.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed May 9, 2025

    Quicken Compare’s personal loan specialist was helpful, and their application process was pretty good and quick. It's the simplest way to get a loan.

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    Verified purchase
    Loan ProcessRates

    Reviewed May 3, 2025

    I heard of Quicken Loans through Rocket Mortgage, whom I went with so that I could pull some equity out in order to do some renovations. It was easy for Quicken Loans to match me with some lenders, and the application process was seamless. The rates and terms I got were fair. If I needed to do the same process again, I would. I am very satisfied.

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    Verified purchase
    Customer ServiceTechSales & MarketingPriceLoan ProcessRatesTransparencyHonesty & Transparency

    Reviewed May 2, 2025

    The provider that Rocket Mortgage paired me with was initially really nice. He asked how much my house was worth, and when I gave him a specific amount, he submitted a much higher amount. I was trying to get a HELOC, and my house is worth about $390,000 to $410,000, but he put in an appraisal for $440,000. When the real appraisal came back, it was $70,000 less. He gave me an interest rate based on what I told him, and when it under appraised, I ended up with a higher interest rate. I never gave him that amount, but he went ahead and quoted $40,000–$50,000 more than what I told him. I was extraordinarily frustrated with that.

    He also suggested that if he could buy down my debt-to-income ratio using the funds, he would pay down the debt first, and then I could get a lower interest rate, but he never did any of that. My interest rate is now 2% higher than what he originally quoted. He kept saying he could get me this, but it didn’t work out that way.

    We’re going through with it because we need the finances, but it was very frustrating that he was not as transparent, and I felt like he just wanted to make a sale. This was our first time doing this. He also didn’t tell me it was a second mortgage. I was under the impression it was a HELOC. I probably won’t use Rocket Mortgage again from that negative experience. Nobody was honest or forthcoming about how it works.

    That said, when I called for closing, everybody was extraordinarily nice on the phone. Even though the website glitched, the problem was fixed within 24 hours. I also liked the website because I could see the progress of the loan.

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed May 2, 2025

    Quicken Loans matched me with Rocket Mortgage. Their customer service is fine.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedOnline & AppLoan ProcessRates

    Reviewed April 16, 2025

    The application process with Quicken was quite smooth and dispersed any initial hesitations—this was evident in both the speed of the transaction and the seamless closure period.

    I secured a mortgage loan and was also offered the flexibility to refinance with potentially reduced closing costs if future rates decline, which I found quite appealing. All in all, my experience with Quicken impressed me with its consistency. I'd definitely recommend Quicken to anyone considering their services. Their customer service was exceptional throughout, and navigating their website proved straightforward, adding to the overall satisfaction of the experience.

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed April 5, 2025

    I was introduced to Quicken Loans previously through Rocket Mortgage. The solution recommended by Quicken was satisfactory, although it wasn't something I would have chosen on my own. My overall experience with their customer service was good.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed April 5, 2025

    I wanted a reliable mortgage service and found that Rocket Mortgage, part of Quicken Loans, was the right pathway for me. The process of securing my mortgage was smooth and professionally managed, and I appreciated how attentive they were throughout. Their communication was excellent; any question or concern I had was promptly addressed. The overall service provided by the two companies exceeded my expectations effectively and they coordinated everything seamlessly.

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    Verified purchase
    Customer ServicePriceEase of UseLoan ProcessRates

    Reviewed April 4, 2025

    I recently secured a second mortgage with Quicken due to the simplicity of the process and my prior satisfaction. The loan terms were favorable, and I considered the amount offered to be quite satisfactory.

    When it comes to the application process, it was remarkably straightforward. They collected some information over the phone, sent an appraiser, and only a handful of documents were necessary. Overall, it was a pleasant experience.

    If a friend or family member asked, I’d recommend Quicken Loans without hesitation. Their service was quite commendable, evidenced by my consistently high ratings in various aspects of their service, such as customer service, loan value, and website ease of use. While I rated their prices slightly lower at 4, given my overall positive experience, I was quite satisfied and would not hesitate to continue recommending them.

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    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed April 4, 2025

    Quicken Loans seemed to offer a great deal, suggesting the process would be quick and painless. The entire procedure took two weeks, fairly efficient in my opinion. At the start, their communication was strong, although it did taper off until they needed something further from us. Overall, our experience was mostly positive, and we'd probably give them a four out of five.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed April 4, 2025

    The entire journey with Quicken Loans was seamless and stress-free, concluding in just one month. From start to finish, communication was impeccable—whether through calls where I could speak with the same representative or through the constant emails guiding me.

    Each interaction reassured me I made the right choice, leading me not only to complete the initial mortgage effortlessly but also to acquire an equity loan soon after. Transactions were so accommodating that they came to my office for the closing. This wasn't just another mortgage process; compared to buying other homes, this was by far the easiest and most effective one I've encountered.

    My life has notably changed as Quicken Loans helped me secure my dream retirement home in the mountains. It enabled an experience so convenient, I could handle everything from home with minimal paperwork. Anyone who prefers an efficient and hassle-free home-buying journey should definitely consider them.

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    Verified purchase
    StaffLoan ProcessRates

    Reviewed April 4, 2025

    Initially, I was interested in how Quicken matched me with Rocket Mortgage. One of the outstanding aspects was that they offered a whole percentage point lower on my loan compared to my current lender, who couldn't match it.

    The application process was straightforward, and I particularly appreciated how Rocket Mortgage assigned a single lender to work with me. At my previous place, I had to deal with multiple people, which became confusing. Having one dedicated person at Rocket meant they were always in the loop about my loan process, making it a smoother experience overall.

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    Verified purchase
    Customer ServiceStaffBillingLoan Process

    Reviewed March 26, 2025

    Quicken Loans was great. The representative, Kelsey, got everything started and it ran really smoothly. If I had any questions, I called and they had the answers for us. Everything was also self-explanatory with the emails that we needed. We're already set up with autopay and the first payment comes out on our conventional loan on April 1st. We've been with Quicken Loans with our first mortgage, and I'd recommend them to anybody who is refinancing or remortgaging. They are really awesome, and we're happy.

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    Profile pic of the author.

    Reviewed March 22, 2025

    I have applied but because of my frequent visits and terrible credit score I don’t get given even a chance or opportunity to improve myself. I will admit to the wrong doings I’ve done but mostly an ex is ruin me.

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    Verified purchase
    StaffEase of UseLoan ProcessRates

    Reviewed March 12, 2025

    The solution Quicken Loans recommended worked perfectly for me and my family. The application process was very easy and smooth. The interaction with the loan specialist was simple and easy to navigate through with no issues. I would recommend them. It was easy and no hassle. It worked great and they were able to give me the best rates possible.

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    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedOnline & AppStaffBillingLoan ProcessRates

    Reviewed March 11, 2025

    We were already interested in taking equity out of our home to pay off some credit card debts. We were happy with the solution recommended by Quicken Loans. Their support and communication were great. Once we were with Quicken, we just knew that that was where we wanted to be. So, we decided to stick with them. The loan consultant broke down everything for us and mentioned every detail. The process was very easy and convenient for us because everything was online and very straightforward on their website.

    Their website showed me what tasks are needed, and was very thorough about it. But it was very simple, and we didn't have any issues. We just had to submit a few documents, particularly the bank statements and mortgage, and homeowners' insurance. I have pretty good bookkeeping. So, the files were just attached and submitted from my computer. The appraisal was within 10 days, and the closing was pushed out until 21 days. The funding was also very quick and easy. It went straight to our bank account, and the other checks were through UPS mail. I was able to get those to our credit card companies and kind of boost our credit score back up. We had a great experience.

    Initially, the price seemed hefty because it’s the first time we've ever done anything like this besides initial mortgage. But later on, we realized that the price was very fair and reasonable.

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    Verified purchase
    Online & AppStaffBillingLoan Process

    Reviewed March 11, 2025

    I came across Quicken while browsing online, and I'm grateful for the assistance I received during the mortgage process with Rocket Mortgage. Phillip, the representative I worked with, was outstanding. He was patient, knowledgeable, and always available to answer my questions, which made the experience stress-free.

    The online application process was straightforward and user-friendly. From start to finish, it took about two weeks, which was quicker than I anticipated. I didn't feel like anything about the process needed improvement—it was smooth and efficient.

    The loan terms were appealing, and I was satisfied with the amount I received. I needed the funds to pay off my credit cards and have cash for emergencies, and being 70 years old, it provided me peace of mind. The solution recommended by Quicken met my needs perfectly.

    Overall, the service was excellent, and I wouldn't hesitate to recommend Quicken to friends and family looking for a loan. It has positively impacted my life by alleviating the stress of my financial obligations, allowing me to feel secure and prepared.

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    Verified purchase
    StaffLoan Process

    Reviewed March 11, 2025

    Everything was pretty much done online and it was easy and smooth as could be. I used Quicken Loans to get to Rocket Mortgage for a refi, which made my life a lot easier. I tried with a couple of banks but Rocket Mortgage was the best option for me. I tried it and I like it. I would definitely recommend them. The people were excellent and very knowledgeable.

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    Quicken Loans Company Information

    Company Name:
    Quicken Loans
    Country:
    United States
    Website:
    www.quickenloans.com