Quicken Loans

Quicken Loans offered a one-stop-shop approach, along with a special $1,250 deal towards closing. I'm 65+, but not retired, and used my life's savings towards a down payment on a condo. Their salesman Tim did not tell me I did not have to escrow homeowners insurance and taxes with them; his co-worker did. When I said I didn't want to, Tim called me up and convinced me; it's part of their "worry-free" approach. That is a laugh. They sent the wrong amount (about $500 too little) to the Tax Collector. Then the QL agent argued with me about Quicken Loans being right and me wrong, that I had to send QL a written statement from the Tax Collector.

I have a high credit score and sufficient income, as they also confirmed in the beginning of the refi process. It took them 45 days to send me from one department/process to another, different people responsible for that process and so on. It boiled down to providing just two more documents, me paying off the car loan and my credit card. I did them both and send them the documents.

I wish that I had read the complaints before I got started. The previous reviews are so accurate... At Quicken Loans, no one knows what the other person is doing. The refinance process was long, complicated, stupid and redundant... I also was asked repeatedly over the course of a week to document that I had paid off $63 on a credit card; btw, I had paid it off and even my credit card company (AMX) could not believe the stupid conversation we were having about that $63. I could not believe the number of phone calls and general confusion from day-to-day regarding the process. And right now... 10 days after closing... The loan has been recorded but no funding has occurred. My previous loan has not been paid off and the $20,000 cash-out has not been sent. Surely there are laws governing their irresponsible behavior!

If there was a 1/10th of 1 star that's what I would have put down. They are the most useless bunch of idiots I have ever dealt with. Putting 70% down on a house and they want me to prove I paid my $27 Shell bill. Called my insurance company to ask for a copy of my insurance policy on the house I want to buy. Why would I insure a property I don't own? I own 3 other houses free and clear with a 750k value, have another 300k in the bank and 500k in other assets and they want me to show I paid a $27 bill? They have zero common sense, their employees must have 3rd grade education and basically, if you want to have an upset stomach, sleepless nights and spend 40 hours on the phone for nothing, use Quicken - the jackasses of the house loan business.

For the most part my experience with Quicken Loans was positive. Lauren, Amelia, and closing agent Nathan were helpful, professional and overall just excellent. Everything positive changed 24 hours before I was to close, having had turned in all requested documents 6 weeks prior, I got a call from a 'conflict consultant' named Doug **. He explained that there was an issue with my wife's employment. He was smarmy and arrogant in questioning my wife's work situation. Worst of all he seemed completely uneducated about any work situations that may be considered normal outside of his local Michigan bubble. He very arrogantly asked me. 'How can your wife be a full time nanny/ house manager in Los Angeles and be buying a house in NV? That's pretty far don't you think?'

We submitted all the paperwork and QL seemed to be very cooperative and competitive (rate-wise). Once we started signing papers however, we realized that our numbers were changing and not in our favor. We were told that the numbers discussed on the phone/over email were not guaranteed, authorized or locked in. Every time they would send us new "fixed" paperwork, the dates would still be wrong, lines of information were missing and they expected us to sign on their promise to "fix it" again.

Quicken Loans did a fantastic job with our loan. I was dealing with another local mortgage lender and they kept screwing around with all these extra fees, so after talking with my brother who has used Quicken with 2 of his home loans, I made the call. Took about 40 days from start to finish and approved for 4.15 back on April 8, 2018. I would highly recommend to anyone. On top of all that the home loan gets transferred to Rocket Mortgage and the only access is awesome. 5 stars for sure.

I was approved for a mortgage by Quicken, received the approval letter, along with a specific offer for both a fixed and ARM option. I decided to go with another lender, who simply offered a better product. The broker thanked me for the opportunity to try and work with me, and we ended our dialogue, via email. I went into my application to formally withdraw it, and found in my file that I had been issued a 'denial' letter on the basis of an 'incomplete packet'. This was utterly and completely false, and on the simple basis of business ethics I will be filing a complaint. The broker I worked with at Quicken was Mr. Blake Kalaf. He should be relieved of his ability to broker mortgages in the future. My decision to select another lender was strictly based on business, on numbers, on available rates and closing costs. A fabricated 'denial' letter says a lot about this company, none of which is flattering.

Called us to offer a way to lower our bills. Wasted our time for 5 days. Kept asking for various things. W2, pay stubs, proof of money in bank etc. And after telling my wife everything is good and once they verified we had 5000 dollars in the bank we would be approved and then at the last moment they say, "Sorry. We can't help you. Call back in 10 months." I wouldn't be so mad but they called us.

Quicken for years was a program that you could run on your PC. Since Intuit sold it it has become a money grab. I do not need online access or support but the company freezes your software after 1 year. Wants you to pay again for software you already paid for. This change of rules was NOT made clear when version 2017 was purchased. Another US scam for money, I could have kept my 2015 version for nothing.

I refinanced a year ago with Quicken Loans and had a pretty good experience (aside from the notary they sent, she was pretty rude). This past October I listed my home because I’m moving across the state. I reached out to Quicken Loans for a pre-approval so I could be ready to make an offer once my house was sold. Unfortunately my house didn’t sell quickly, so I had phone calls, emails and texts on a daily basis from my loan officer for over a month. Every time I picked up the phone I’d mention that my house hasn’t sold yet, but I’d reach out when I could.

I decided I didn't want to refinance with Rocket/Quicken Loans after all and the loan person talked to me for over 10 minutes trying to convince me that he knows my financial situation better than I do and he knows I need to refinance. Do not even try to cancelled refinancing with Quicken/RocketLoans - they are terrible, I actually had a tension headache talking to them. Better yet don't even go thru the process of refinancing with them - they are pushy and they won't let it go - I didn't want the appraiser to come on her terms and she was terrible and she wouldn't let up and I told her - "Please cancelled" and they gave it to another appraiser but the same company called Amrock and I am so stressed out now - and I might have to call my attorneys to actually let them know at Quicken/RocketLoans I am no longer interested in refinancing with this company. I am so stressed out from them.

I called looking for a personal bill payer loan and was told that Quicken does not do those so I said thanks. We disconnected. Then they started calling me and it looks as though I had an inexperience sales person who then called me back later and said they do personal loans. I told them we did not want a refinance and then he started calling at least 4-5 times a day and finally I got in touch with him and he started telling me how I needed to refinance our home in order to obtain a personal loan. I told him we did not choose to do refinance and he tells me what is the best for me? We argued for about 5 minutes and then he continued insisting for a SSN and I refused to give him one.

I have unsubscribed (or so I thought) from their emails three times. I continue to get them, in fact I received 3 in the past 2 hours. I would never do business with a company that cannot even take me off their email list.

I reached out to Rocket Mortgage first to see about buying my first home. Because there were complications (I bought it from my parents), it was taking longer than expected. I received daily emails, calls and texts from the contact and then from his boss. I also looked into other lenders to see what the experience would be like and what rate I could get. In the meantime, after what I felt was harassment from Rocket, I decided to go with another lender. Rocket charged me the cost of them pulling my credit report, which I thought was ridiculous as that is part of trying to write a mortgage with a borrower. It was an overall terrible experience and I would not recommend them to anyone who can't close on a home in 2 days. They want to push you through the process as fast as possible with no consideration for the needs of the buyer/seller. I was disgusted with the constant barrage of contact from them.

Misrepresent themselves - pushy - get bombarded with phone calls. This happened twice now. I go to a site, this time: https://www.seniorsavingclub.co which says nothing about Quicken Loans, instead talks about an FHA loan. Phone calls start and guess who? Same thing happened before. Now I will have to endure weeks of this. They won't take no for an answer. I hear they overcharge in the closing costs, use higher interest rates, yet they claim to be the number one lender nationwide. I don't believe them.

Awful experience. Banker said, "Save 5 thousand dollars, call me back and you're good to go," saved, got approved. They hired an appraiser, came back with a low ball appraisal, still proceeded. Every day asking for same documents over and over, one hand does know what the other hand is doing. They lied from the get-go, closing date was changed 3 times, still pending. They work numbers. They have no compassion, too many people involved and when they say they reviewing it, sits on someone desk, and when they do review they send you back to the same person. They did not look at the documents and asks for same documents over and over, awful company, and when they say they have nothing to do with the appraisal they have their own appraiser. It is not a third party who hires them. Stay away from Quicken Loans. They will cause you heartache and problems.

I was considering refinancing my home. I am a customer with Quicken and have been since I refinanced in 2012. Jason with Quicken called me so I listened to his various options that would best suit my needs. Gave him information I probably shouldn’t have and told him I’d think on it. Tony, the team captain came on line and tried to convince me I should proceed. I called my brother and asked his opinion. My brother advised me to leave my mortgage alone. Within minutes Jason was calling me back to see what I had decided. I told him, "Thank you for your time but I’m going to pass." He immediately began pushing me and trying to persuade me to go forward with a new loan. I said “no and I’m going to hang up.”

The application process was easy. Got preapproved 4.75% rate. At that point, I felt comfortable moving forward, so I paid the $500 appraisal fee that was required to move forward. However, after I gave them the money, they increase the rate to above 5% with a “loan estimate.” I explained to them that I might be going through different mortgage company due to this, and they sent me to a retention specialist - **, Steven.

It has been my experience whenever you need assistance with a problem Quicken Loans favorite word is, "We will research it and get back to you." They do not get back with you with results but say, "We are still researching it" which means indefinitely. They are not problem solvers or effective communicators. Wish I never ever did business with them.

Quicken Loans is a huge scam, almost a pyramid scam. They will say anything to get your money, and then a day before closing they will back out the deal and you will lose your money. As they say it was nonrefundable. Before I gave them any money, (they kept hounding me for the $500 good faith) I told them my situation, wife and I are renting to buy the house we are in, been here for 2 years and have a contract with the landlord. We have all the paperwork and "money trail" to all funds given to the landlord from our bank, my bank handled everything. QL said, "That is not a problem but we want $500 before we can do anything," so we gave QL the money and they assured us everything was A-OK.

I called them on a Sunday, was told someone would call me back. Never happened. I called them Tuesday, I was told someone was going to call me Wednesday. Never happened. When I called to see what happened, the man told me that they are a very big company. When I said I'd like to do the survey, he hung up on me.

Quicken loans is the absolute worst company to deal with. In applying for a mortgage loan they insisted that was applying for an investment loan when in fact it was going to be my primary home. After writing a negative review I received. Call from a customer relations specialist named Erin who said she was going to investigate my problem. It went nowhere. I would recommend people stay away from Quicken and deal with a local lender.

I have always been a America First snob. In the beginning of wanting to refinance my home I contacted AFCU. They stated I, alone, myself would not qualify nor could I use my part time job income (because most part time jobs don’t last). My fiancé told me some of his customers had raves about Quicken Loans. I contacted them and hesitated, so I hung up. I got a text from Brittney. (I’m all about texting if possible.) She was so helpful and text me very clear answers on everything I had. The Rocket Mortgage app is awesome. I submitted all my documentation she needed AND my part time job pay stubs (Along with my full time job also of course). :) She gave me multiple options and the payment was perfect.

I recently retired and was curious about Quicken Loans interest rate on a refinance and whether it would lower my monthly mortgage payments as advertised. Instead of receiving that simple information, I was roped into giving my SS # (stupid on my part) and found out after the fact (from Credit Karma) that a hard credit check had been done as if I were applying for the loan, not simply inquiring. I called Quicken’s customer service and asked that they remove the hard credit check and they refused to do so.

I started out applying online to streamline my home buying experience. Once I was preapproved we continued our home search. Once we found a house that we wanted, I called my Rocket Mortgage rep before making the offer. I kept getting the runaround on what he needed to move forward. After a couple months of dealing with Rocket Mortgage, I called a local lender and within a week was able to make an offer on the house. I do not recommend wasting your time, contact local lenders if you are serious about buying a house.

Advertising the fastest approval process in the business our recent experience with Rocket Mortgage by Quicken Loans was abysmal. As small business owners we know it takes more to get approved so we went the extra mile and got verified approved (same as cash the folks at Quicken Loans told us). When we found our dream home a few days later and went back to Quicken to set the closing date. That's when to our surprise the whole process started over again, this time asking for even more documents. For every document we submitted they asked three more documents, each more bizarre than the next. As we voiced our concern and frustration about the barrage of documents QL demanded, staff became more belligerent and combative. Finally we decided to walk away from Quicken Loans and pay cash for the house. Not our first choice, but fortunate for us an option.

DO NOT USE QUICKEN LOANS OR ROCKET MORTGAGE. It's essentially a numbers game. They'll pre-approve you for the loan. The customer experience on the front end of the transaction is fantastic! You'll have a great "executive banker" who's skilled in the ways of customer service and striking a deal. He/she will get you everything you need in order to convince you to fork over what they refer to as a "good faith deposit." Given your preapproval on income, debt, and credit, you'll assume you're moving forward. They claim the $500 will be applied toward the closing costs. Things are moving along fine. You'll start packing up your house; arranging for your tenant to move in; the sellers will move out of their home; you will have spent thousands of dollars in preparation for your big move.

I specifically told the call center rep that we have already bought and home and did not need a loan anymore. The agent by the name of "Tom" that was probably stationed in the Philippines, continued with his script. I told him again that I was not interested as I have already bought a home. He then transfer me to an agent to try and get me a loan. Very disappointed in my experience. Management needs to reevaluated their policies for the call center.

On September 24, after talking to my husband for almost an hour, Samuel ** convinced my husband he could easily help us obtain a VA loan and that we should be able to close before the end of October. We have a VA loan from a bank now, but wanted to refinance our home. We have also had other VA loans from our bank, which were fairly easy.