Quicken Loans Reviews

For what I wanted, Quicken Loans set me up with Rocket Mortgage. They thought that would be a better fit for me. The rep was great. He walked me through everything. I'm not very computer-savvy but he was real patient with me and talked me through what I needed to do. I was satisfied with him. I didn't think I'd get that much but I'm glad I did because I'm able to fix up my house a little bit and pay off a couple of mortgages that I had on my home. I was pleased.

The rep made me feel great because he made the process so easy. It was a very comfortable experience. I also appreciated how fast the closing came about.

I was looking in Google because I wanted to get a home equity loan since I use Quicken products for my accountant at home. It turned out to be a personal loan but my house was the collateral. It was a surprise that Quicken redirected me to Rocket Mortgage because I had a bad experience with them a year ago. But when I started talking to the loan officer from Rocket, he assured me that this one was gonna be different. And it was. There was no delay but it was expected for the type of loan that I was getting. Zach, the person I worked with, was professional, very confident and delivered what he promised.

The solution Quicken Loans recommended was excellent and the rep was thorough, understanding, and patient.

The person that I dealt with was very thorough and nice, and I liked that. The application process was also very easy, and I was able to look up what I needed to know on my phone. The company would also send me emails, and everything went fine. I've been working with Rocket Mortgage for years. I like good service and dealing with people who know what they're doing.

When I called and asked some questions, Quicken Loans had all the right answers and the rep made the whole process easy. Everything was smooth. They made me feel comfortable that I was with the right company. Everything was taken care of a day sooner than the expectation they set.

Quicken Loans matched me with Rocket Mortgage for a refi and it was such a great experience. I got very quick responses from their reps and it very easy to follow the whole process. They were very fair, too. I allowed five other companies to quote it out and Rocket Mortgage was still the best offer.

I like the rates and the information that the gentleman that I worked with gave me. The application process was streamlined and it got done. I filled it out and then, I knew the next day we were getting the loan. It was quick, easy and nobody wasted any time. I didn't have to talk to people very much. Everything was explained easily and everything you did online was very easy to do and understand. I had one question on the whole thing and I emailed or texted my loan officer. It was at the end of the day and he got back first thing in the morning. He might have even got back quicker. It's an excellent experience with Quicken. It was very simple and it didn't take very long to get everything done.

My wife is in real estate so I know what the rates are and Quicken Loans was competitively priced. The customer service was seamless. They put us in touch. All parties followed up promptly and we were satisfied.

Working with Quicken was convenient. I got matched to Rocket Mortgage, and I used it because it's big company and it has good reputation. The application process was very easy. It's just we had a problem with one of the distribution checks and that took a while to resolve. Other than that, the loan rep was very good, efficient, and knowledgeable.

I had my first mortgage through Quicken Loans and recently, I went thru them again. I went online then their rep, Blossom, called me. She was outstanding. They helped me with a home equity line and I have no complaints at all.

I've had my mortgage through Quicken Loans previously and my overall experience with them was very good. So, I decided to use them again for a refi. The rep I had was nice and easy going. He knew what he was doing. It was a great experience and I had no issues with the amount of money I got. Of course, the percentage is what kills me, but I know that's nothing that they can really control.

I've got a lot of home repairs I needed to make. I agreed with the the solution that was recommended by Quicken and it was a good plan. My friend was talking about getting a home equity loan and she decided to go with Quicken Loans too after we talked about it.

This company is 100% trash. I have heard so much about this company on the radio, in newspapers, on social media app etc. Fast-forward 20 years down the road and I get kicked out the site with a humble 150k budget, a credit score of 720 and that's it. I'm kicked out. Wow. I'm mack11media digital news telling consumers this site is not for everybody so don't waste your time

I reached out to Quicken to see if they could do what I needed to do and they were able to. I got a refinance and the application process was good. The rep followed up to make sure I understood everything or if I had any questions about what was going on and what had gone on. They answered all my questions and didn't push me about anything. Everything went well and I was pretty much happy. I wish I could have got a lower rate, but with the rates that are going today, it was okay.

I had a very good experience with Quicken Loans. The process was clear and straight to the point.

Quicken Loans met my needs at the time. The rep was awesome and it was a very positive experience.

The application process was easy and the rep was very nice, friendly, and easy to work with.

I did an FHA and the process was very quick and clean. The reps were extremely efficient and knowledgeable and it took two weeks from start to finish. I would tell others about how pleased I was, how quick everything was, and how easy it was to do remotely.

I had taken out a loan a number of years ago with Quicken and they treated me very well. So I decided to do it again and I got a VA loan. My debt ratio was right there on the borderline, so they worked with it diligently and they finally got it situated. The application process was fairly easy, largely because I had them before. From the application, it took 30 days to get the funding and overall, I had a very pleasant experience. I'm having some spine surgery on the 29th of this month and with the loan proceeds, I was able to get the bed that I needed to help me recover. It also helped me take care of some chairs that would help me recover easier.

I was put in touch with an agent at Rocket Mortgage almost immediately and the young man took great care of me. He was great. He was very honest and upfront about what the terms of the loan would be. He came up with two different solutions for my issue and let me see which one would better fit with what I was looking for and we talked about the pros and cons of each of those options. He seemed very knowledgeable and personable, and followed up with me after. It was the easiest loan procedure I've ever been involved with for a home loan. It was fantastic.

I worked with Quicken Loans before on a previous mortgage that I had on a previous house. The process was fast and professional. It was very easy and streamlined. The reps were very attentive and knowledgeable. They answered questions quickly. Working with them made things I need to accomplish achievable.

Quicken Loans is helping me get my debt thing restructured and a better budget going on. But there's a little $19 check that's part of the cashout that I can't figure out who it's supposed to go to. Other than that, Quicken's reps were well-organized and the lady I first talked to was very helpful and personable. They had good rates, too.

The reps have been wonderful except for this latest one, where I needed to get a second mortgage. The gentleman that I spoke with in the beginning didn't have the right attitude and acted like what I was wanting was a little too much. He was concerned about this and that. He kept passing me around, telling me he'd call me back but never would. I had to reach out to him three more times. Eventually, he passed the buck on me. Once I got with the right agent, it was a great experience. The guy that I ended up with was awesome. He was one of the best I've ever dealt with. I've done business with Quicken for years and the process is great as long as you get the right agent.

Everything with Quicken was fast and efficient. Someone reached out to me almost immediately and started the process. From start to finish, everything was really easy. They walked me through everything. If I had any questions, they were eager to answer. The whole process took two weeks. Everything went straight to the app, and I was able to sign off on everything quickly and do what I needed to do without someone calling me every five minutes saying, "We need this or that."

The gentleman that I had previously was very kind, and the service was excellent. So, I tried Quicken Loans again, got a different person, and he was excellent. The loan specialist was very nice and knowledgeable. I knew that everything was all taken care of. I would highly recommend Quicken Loans.

We contacted Quicken Loans for a loan. Application was easy in the sense that they require some information, and then they did their own investigation. They are ready to review, and then they came back to us and told us the format that we needed to use to get the loan.

I like the ease of use of Quicken Loans compared to other companies. The total process took 10 minutes.

From the time I applied till the time it was closed, it took about three weeks. It was a piece of cake. I would recommend them to anybody. Everything went through nice and easy and simple.

Quicken’s website is very convenient and you can always stay on top of everything. I’m an existing customer so the application process was very easy. We just added a little bit more information. Every single area was great and the rate was fair for the times right now. People should go with Quicken. They're very organized, timely and professional. It’s an easy group to work with.

The first person who contacted me was real professional and right to the point. He asked a bunch of questions that didn't make me feel like I didn't know anything and he was really good at explaining. He was just patient with me on a lot of things and very transparent. I appreciated that a lot. For the most part, the application process was easy. Any time I put documents in, everything would update and it made it a lot smoother. But their automation and their booking schedule could use some updating. There was a thing online where I had to pick a closing date and it was a couple of weeks out, which I thought that was a bit ridiculous because I had provided all my documentation pretty quickly. And I wanted to close before the end of the month. I called Rocket Mortgage directly and they scheduled me a closing date on the Monday of the next available week, which ended up being before the end of the month, and I appreciated that. However, had I not called, I would have never known. I don't know how many other people go through that.

The application process went pretty smoothly. I was approved in less than a month. They were cooking. The rate and terms are not perfect, but it's just a temporary thing until we get some other financial stuff in order, and then we're going to refinance it again. We're doing like an arm thing right now, which was the best thing to do at the time. And then, once we get squared away with what we need to do, we're going to refinance it into a regular fixed loan.

I've been a customer of Quicken Loans for years. They connected me with Rocket Mortgage, and it was very easy and simple to do. Some parts of it were done online. Some other parts of it were done over the phone. The initial contact started online. Their website is excellent. My loan rep was very upbeat and professional.

I went with their debt consolidation program and it was okay. They did the homework and I appreciate them not either offering us or having us take the maximum amount of equity that we had because then we would have a bigger payment to make. The only thing was there was a perk that was never offered to us and with the initial loan origination, we could have gotten some money off. It was our fault too because we didn't ask for it but it would have been helpful. Other than that, everything was done promptly and we closed real quick.

Quicken's application process was easy. Their reps were good. This is our third time with them.

I refinanced my mortgage and the loan officer I worked with was knowledgeable and helpful. Application was straightforward and easy.

Quicken made it very easy and simple, and that's what made a difference. They made me understand everything quickly. They were very good at getting information out.

We did a loan with Quicken and when we did a second loan, they were my first choice. The application process was faster than I could have remembered or that I would have ever expected and the customer service was excellent all the way through. The rep was responsive and jumped right on any question we had. We were able to pay off our bills and get on a budget that we can live on. We don't feel like we're swamped anymore.

We've used Quicken Loans before and had a good experience with them. The application process took two weeks. It took a little longer because our house is under a trust. But we received the funding after seven days. We were able to pay off some debt that we had and we had more peace of mind.

After discussing things with the Rocket Mortgage rep, we found out that we would have a better chance of getting the loan we're looking for with Quicken Loans than from other vendors that we looked at. We're pleased with the rates and terms. The application process was very easy and straightforward. You just have to get all your ducks in a row. I had a direct email to the representative that was looking at the account that handled everything for us. So, we could email and call them as needed. Overall, we were happy with everything. I highly recommend the company. They made the process easy.

Quicken Loans helped make the loan happen for us. I wrote down everyone's name that I was talking with and would highly recommend any of these people that helped push the thing through and handled questions and things that they saw that were gonna be needing to be done before they were last minute. Being I just turned 61 and ahead of the computer generation, their website was very manageable and easy to use and understand. There is a to-do list that you check every day and it tells you what you need to do. They call to make sure that you're okay and follow up on it. If I had any questions, I knew sooner or later they were gonna call me, and there they did. Even after it was said and done, they were calling in to check on me and make sure everything was good. Also, even when I made the change, nothing changed with the price that they told me. I'm very happy.

Quicken Loans had the right product for me and met my needs at a time when I was doing comparison shopping, and not everybody could. I had good previous experience with a previous mortgage with them, so it made sense to go back. I already had a portal from my previous one, so I was able to go in and put in what I was looking for and somebody called me right away, and the rest we did over the phone. They were efficient and took care of my needs.

The process with Quicken Loans was fairly well. But the underwriter was stupid. A $672 charge showed up on my record and I told them that I didn't know what that was. It turned out that the person I was leasing my house to 15 years ago bought a DIRECTV addition to put it in their house and charged it to my name. I told Quicken that it wasn't mine and I never lived in the house. So, I ain't paying it. Their rep told me not to do anything and that it was going to muddy the water. He said I could take care of it afterwards.

Quicken Loans made everything streamlined and simple as they could for me. The guy who was handling my account through Rocket Mortgage was on top of his stuff with telling the appraiser, "No. You need to cater to my client's time." They weren't willing to come out on the weekend, which is the only time I was free. He was like, "No. You need to go out there when he's available, not just when you feel like it." So, that was kind of cool. I like that the reps are into the detail and I like their willingness to give me all the information upfront. Even though my current credit situation wasn't the best, they still were able to help me out. I've always had on-time payments, and they were able to take care of me. We sat down and went over my finances of how much I was paying at the time and how much I was saving. I've been doing the math prior, and the numbers lined up and made sense. I did saved an extra $1,400 a month.

We've financed our last couple of houses with Quicken Loans. When we did an equity loan, it was very easy and that's why we deal with them. They answered any questions I had quickly, and it was fantastic. The rep, Miss Coda, was very easy to work with. I would tell people about my experience, and if we ever do a loan again, we'll go with Quicken again.

We love Quicken Loans. They're wonderful. I did Rocket Mortgage. The original loan was wonderful. The second loan that we just got is not quite as wonderful, but it's not their fault because interest rates are through the roof. The application process was super easy, and the loan rep wonderful. Mike got the last one we did closed in 10 days. As far as their website, when it works, it's great. I have to call them because they're still trying to get me to go to the notary so that I can close my loan because that part of the website is broken. We're still getting emails like, "You need to take care of this. It's urgent." I already have my money though.

The lending process at Quicken Loans was okay. However, I'm still having some problems with one of the payees. I may have done it wrong as far as who they were supposed to pay off because they still haven't been paid off yet. Whenever I asked for a certain pay to be paid, they refused to pay it, and said it wasn't the right Quicken loan. So, they sent it back. I just had to send it back out two days ago. As soon as this other thing is paid off, I'll be very satisfied. But right now, I'm still waiting for it to be finalized.

At the beginning, it was very confusing. I would have liked to realize the relationship between Quicken and Rocket, and Rocket and Amrock. I never was sure how I went from Quicken Loans to Rocket Mortgage. I was led to believe that Rocket was a sister company of Quicken. If the fact that they're 2 separate companies had been told to me upfront, I may have paused and thought about what I was doing because I thought I was dealing with Quicken. I was so happy from 20 years ago of dealing with Quicken that I thought I was still with Quicken, that they just had this program called Rocket. When I used the chat feature, some of my questions were getting answered but it seemed to be a bot rather than a person so I asked to speak to a human. But once things got rolling, I was very happy with how everything worked. I was very pleased with the terms and the rates.

The rep I worked with was great. He was very responsive and very patient with me. It was very nice to work with them and the process went really well and it was quick. Everybody was accommodating, too. I was on the road and they found somebody where I was to come and sign the papers. The process was really good.

I have had the opportunity to work with several different mortgage lenders. After careful consideration, I have determined that the following lenders stand out as the best in the industry. I was blown away by the exceptional customer service and streamlined online application process at Quicken Loans. They offered competitive interest rates and were transparent throughout the entire mortgage process. Their team of experts made buying a home a stress-free experience.

After daily, repeated SPAM calls with a recorded message about my non-existent 'personal loan application', I got tired of having to block the endless chain of different numbers that were used to sell me something I never requested, and I called them back. The call was answered by the Quicken loans call center, and I asked to be taken off their list. Still unanswered is why a supposedly legitimate company uses the same tactics as countless sham companies employ. I will not use Quicken home loans based on this intrusive and misleading lead generation practice. Deeply disappointed by Quicken loans.

They got my loan run through and did me a good job. It was great. I'm saving about $700 a month in payments by consolidating some bills. The application process was pretty quick and simple. I got online and filled out all the information they requested and I was able to upload all of that. So, it was pretty painless. They were upfront and kept in touch. They walked me through the process, and I was able to finish it up for about two weeks.

I did a refinance with Quicken. I already had them as my mortgage lender. The lender was great. She was very thorough and very personable. With the refinance, I hope to get my credit cards under control.

The reps were helpful. They guide you through everything. The process was good. We got good interest rates as well. I had to pay for the appraisal but everything worked out fine.

I Googled mortgage places and Quicken listed a bunch of places, and Rocket Mortgage was the one who answered first. I clicked on their button and I started filling out their application and before I could even get to the next button, they called me, and I told the lady I talked to what I needed. She said there are three types of loans that I could get qualified for. Then she compared, and she said what would best fit. She was really nice about it, and she gave detailed information. She didn't push any particular one. She did rule out the home equity line one. She said that was not what I wanted. After that, I didn't check anybody else out. Although, she said, "Go ahead, do so." They never pressured me to get anything. Things smoothly sailed along. I was totally satisfied.

Quicken helped me with a second mortgage. I got it within just a few minutes. The application process was good and the loan specialist was very personable.

Working with Quicken Compare was a good experience. The application process was simple and easy to understand and the person who I worked with was informative.

I had a Quicken loan about six or seven years ago and paid that off. I refinanced with another company when the rate went lower. This year, since I'm completely retired and not gonna be working in 2024 at all, I called Quicken and I said I want to incorporate my car payment and my other personal loan and pay all of that off. They redid it all and they didn't really need anything from me since they already had all my information and banking information from before. I closed within a week. They stayed in contact with me the whole week and sent me messages via phone and email to make sure that I understood everything with the loan that I was getting this time. It was really phenomenal.

My experience with Quicken Loans went really well. They could do what I wanted and they could also work with what I was available to do. The application process was very simple, easy and quick.

Quicken's website is easy to use. We've had a loan with them in the past so I already had an account with them. I paid my mortgage online so I knew how to use their site. They were absolutely fantastic with our mortgage before. The matches they got for me were great. I was with them for a couple of minutes until they transferred me off to Rocket Mortgage.

We did debt consolidation with Quicken Compare. Within five minutes of submitting an online entry, I had a pre-approval done. It was simple from there on out. The site is user-friendly. The log-in was a little tricky at times but it could have been our router.

We dealt with Quicken before and the loan was a better option versus using the equity in our house. The application process this time around was easier because they had all that information. The terms are good but the interest rates are high now. We have good credit so I thought maybe we would get a better rate. Still, I would recommend people to check Quicken out.

The experience with Quicken was good. The application process was easy.

I was trying to see where I could get my home equity at a better rate and in choosing a mortgage provider, I didn't have to go from website to website, Quicken did it for me. It was also pretty easy for me to get through their website.

It's JUST ADEQUATE for a check book register, the classic program for individual use is USELESS WHEN IT COMES TO TAX SEASON. Sure it keeps track of accounting (checking accounts) but is USELESS WHEN IT COMES TO PROFIT AND LOSS STATEMENTS FOR TAX PURPOSES (it doesn't have one available). There is no P & L for an accountant to use...so my question is why is this program that is paid for yearly SO USELESS? ALL AND ALL NOT A GOOD WAY TO GO!

We went through Quicken Compare to refinance and they're paying off all of our credit cards. They sent me a stack of checks and now I'm having to find addresses. It's very time-consuming because you don't realize that everything is online nowadays. It’s not real easy to find people's addresses to send these checks to. We paid over $10,000 in closing costs and I assumed that they would send these out for me. I've been spending the last two days trying to find addresses to send these checks to. Other than that, everything went great. The rep I was connected with was a doll. I texted her at all hours and she always got right back to me. I even contacted her after the close to ask her when the disbursement might happen and she gave me all the information I needed. The rate and terms were awful, though, but we needed the cash-out of our equity to do some major repairs to our house. It is what it is. I know that isn't anybody's control except for the powers that be but I wish they would lower it a lot.

The process with Quicken was pretty fast and easy going. Everything was done online and it took a matter of 24 hours to get the approval. The terms of the loan were fair and average on what the national rates were. The reps I worked with were very knowledgeable and the good thing was that I was able to interact with them better because they had a cellphone and I could reach them after-hours. Since they had to pull the credit report, they noticed that I had some bills and that it would benefit me to pay off those bills. So, they helped me with receiving cashback on that.

We used Quicken Compare and I love the fact that they didn't pair us with somebody and instead, threw our information out to everybody. This time around, we ended up with Rocket and I love them. They're quick and easy. The rate is good too.

I used Quicken Compare's website and went with Rocket Mortgage. It was super quick, easy, and closing ended up happening in just a little over two weeks. Everybody was great too. They were able to get me lower rates and terms than I currently had, so that definitely helped.

I have used Quicken as a computer program and when they tied it into Rocket Mortgage, I made the connection because they're completely different things. I'm glad they went further on that. I did an equity line upgrade. I've had smooth experience working with both Rocket and Quicken. They were very comprehensive. I'm glad things have become more simple and I am able to do more things online.

I like the work that Quicken Compare does. The application process was quicker than what I thought it would be. Everything was smooth-sailing. They kept me posted on everything they were doing. You can talk to the customer service workers through chat. I sent a message and it was right there. It was like me picking up the phone and somebody answering it. My confidence level went up some because I'm able to get some things done and they made me feel positive that there are companies out there that can help without a lot of red tape.

Quicken Compare is easy to work with. It's my third loan with them and this time, the loan process was quick. Usually it takes a month but in a couple weeks, it was done. The rep made herself available. If we had any questions, we could get back with her. I could very easily give them everything that they needed or they could very easily look up online, such as our credit and my work. It was $11,000 for our processing fees, etc. which was a little high but other than that, everything was great.

Ameen, the rep, was very personable and professional and helped me a lot. I could call him and he would answer questions and concerns. I was impressed with his overall care for his clients. The process is very user-friendly. It's very easy to get through the process of signing the documents, of filling out the forms. Working with Quicken Compare has given me some funds that I was in desperate need of. People should give them a call and see what they could do for them.

Working with them was a great experience. Everything was handled professionally and quickly. Everybody I talked to was helpful. I would recommend Rocket to my friends.

I did some research and gave Quicken a shot. We moved and I didn't have a computer so I had to do the application off of an iPhone. It was a little painful as I'm a little bit older. Doing it off the iPhone was interesting, but my wife and I figured all that. I was approved within a few days. Customer service was very good. If I had a question, I called them and they answered right then and there to my satisfaction. I had a great experience.

I filled out something on the website, and the loan application was easy and fast. The approval was instantaneous, too. When I had questions, I would go to the website and get aggravated because I was going to be dealing with a non-person. But eventually I would be able to figure out how to get to a person and I would talk with them. Quicken Compare had a very seamless process that allowed me to complete my service from app to deposit in hand in 48 hours. I would tell my friends to look into it for themselves because it could be just as good for them.

The process was smooth sailing and quick. It took 13 days. I was impressed. It was easy. It was a lot better than I thought it was gonna be. It was great. My loan officer was good and friendly. The rates were good and competitive. They were in the ballpark.

Working with Quicken Compare was easy and simple. I didn't have to do a whole lot of hands-on. They reached out to me afterwards after I filled in the information.

I talked with a couple of different loan agents, and they couldn't give me what Quicken Loans could give me at the time. Quicken Loans made the closing process quick, simple and easy. They were above and beyond and went out of their way. I'm with Rocket Mortgage now, but they give you the same customer service.

The people from Quicken Compare were professional. They were timely and they got everything done in a very timely fashion. I haven't had any hiccups or any surprises, so they were cool with me. I've heard horror stories, but for me, it was easy breezy. From start to finish, it took less than three weeks. I was impressed with how quickly they got this processed.

I was trying to refinance a loan that I had for a lower interest rate. The application process with Quicken Compare was really great. Within two weeks, I had the loan approved and good to go. My experience was great. I would highly recommend Quicken Compare.

Quicken Compare had good reviews. I had several mortgages in the past for a couple of different houses. It's the first time I ever had to do one where everybody was in different cities for the closing and everything went off without a hitch. When it came time to do a little refinance and take a little cash out, I compared them. I'm gonna make more of my business, but I pretty much knew where I was going.

The refi was nice, quick, and simple. The communication was very good and it was over the phone or the computer.

My refi was quick. Within a few weeks, I had everything done. The rates are fine and the reps answer questions if I have them. They were good about that. I'm happy with everything so far.

This is my second loan with Quicken. On the first one, the closing costs were about $600 higher than I initially thought they would be. I did not want to wait any longer or apply with another lender, so I just assumed it was my mistake, and accepted the increase. Now, with my refi, the same thing has happened again. My rep assures me that I am wrong and they informed me about the changes. My suggestion is that when you get an initial estimate, get it in writing.

Will it seems I'm not the only one who has had a horrible experience with refinancing with them. I started in March, a month later they informed me the refi had timed out and I had to restart the process. Well they have ran four credit reports, we have sent check stubs three different times my wife has had to provide proof of employment twice and it's been 6 (six) months and still not done. I've been given three different closing cost over the last six months and every time they say "It will be done by next week" they send something for us to do that has already been done. They have the most disrespectful employees I've ever spoken to, not over-exaggerating. I've had my mortgage payment drafted from my account to them for five years and never once been late. I only decided to refi because they have seen countless emails urging me to. I just don't think they want my business.

On June 10, 2019, I applied for a mortgage with Quicken Loans. I explained my situation to the loan officer who contacted me. She stated that she had spoken to the underwriter and my situation was acceptable. I paid the fees($500.00) they requested, filled out all the paperwork, submitted all the paperwork and received an approval letter to give to the seller. On July 3, 2019, everything changed. I received an email from a member of the President's Club Solution Consultants stating that NOW the underwriter had changed their mind. I did everything I was supposed to do based on the original decision and now they changed their minds.

I made an inquiry call to get preliminary information on a mortgage so I could shop around. I was matched with a agent named Reiner **. He was arrogant, pushy, rude, and would not answer direct questions. Instead he would quickly shift the "CONversation". He peppered me with questions under the guise of needing information, then without my direct authorize, he did a hard hit on my credit! At no time did he ask for my permission, or provide me with mortgage rate quotes. I will NEVER work with him or Quicken Loans. Do your due diligence and read the reviews of Quicken Loans/Rocket Mortgage. I strongly recommend you look elsewhere. I also asked him for the name of his supervisor and was told to call their Client Relations department. Thankfully, all calls are recorded, and I will be reaching out to his call quality coordinator.