Quicken Loans

Quicken Loans Reviews

Quicken Loans Reviews
4.7(81)

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About Quicken Loans

On November 1, 2023, Quicken Loans came under the control of LMB OpCO, and is now a financial marketplace platform connecting consumers with a wide range of services, including mortgages, personal loans, home services, auto loans and more. Quicken Loans says it aims to simplify the process of choosing the right loan, by providing the information needed to make confident borrowing decisions.

Pros & Cons

Pros
  • Free tool
  • Compare multiple options
  • Personalized recommendations
Cons
  • Doesn’t work with all companies

Quicken Loans Reviews

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    Page 3 Reviews 35 - 235
    Verified purchase
    StaffLoan Process

    Reviewed April 27, 2024

    The process with Quicken Loans was fairly well. But the underwriter was stupid. A $672 charge showed up on my record and I told them that I didn't know what that was. It turned out that the person I was leasing my house to 15 years ago bought a DIRECTV addition to put it in their house and charged it to my name. I told Quicken that it wasn't mine and I never lived in the house. So, I ain't paying it. Their rep told me not to do anything and that it was going to muddy the water. He said I could take care of it afterwards.

    So, I told them to send me my check for the Discover and the other check for $672 which I'd mail to the person who leased my house. I went and paid my car off, too. So, I got a check for $12,000 to Discover that I paid off, then I got a check for $672 to this collection agency. I couldn't get it off my credit because DIRETV has written it off. I called Quicken and they told me to call Experian. I did and now, they're trying to get it off my credit bureau.

    The charge was done from 2010 to 2013 and it was put on my credit in 2020 because it floated around three collection agencies where one buys another and one buys another. Quicken said they couldn't reissue the check because the underwriter said they couldn't change the contract. But all they got do was mail me another check and don't put the name on it. It didn't have anything to do with the contract. Also, why would they even make me pay that off at $672? It didn't even come into the percentage thing. And I paid my $20,000 car off that I didn't have to, but because I wanted to. So, it's kind of stupid over $672.

    That check is still up there on the wall and now, it's going to be out-of-date. It's only good for 60 days. They said they'd call back when I get it corrected and they'd issue the check. It's going to be 30 to 40 days before Experian can do anything. But my problem is, I don't think they're going to be able to get it off because you can't go back and pull up the account number from DIRETV because they couldn't find the account number since they've written it off. Other than that, I didn't have a problem with the guys at Quicken Loans and I had a good experience with them. The guy who handled my paperwork tried to handle the issue right, but the underwriter didn't do it and didn't tell anybody. Then they saw it once I signed the contract. But it was a done deal at that point.

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    Quicken Loans
    Response from Quicken Loans

    Hi Tim, we are sorry that you did not have a positive experience working with one of our providers. If you'd like to provide your preferred contact information to get further assistance, please send an email to customercare@quickencompare.com. Thanks!

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed April 27, 2024

    We've financed our last couple of houses with Quicken Loans. When we did an equity loan, it was very easy and that's why we deal with them. They answered any questions I had quickly, and it was fantastic. The rep, Miss Coda, was very easy to work with. I would tell people about my experience, and if we ever do a loan again, we'll go with Quicken again.

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    Verified purchase
    Customer ServiceOnline & AppStaffLoan ProcessRates

    Reviewed April 27, 2024

    We love Quicken Loans. They're wonderful. I did Rocket Mortgage. The original loan was wonderful. The second loan that we just got is not quite as wonderful, but it's not their fault because interest rates are through the roof. The application process was super easy, and the loan rep wonderful. Mike got the last one we did closed in 10 days. As far as their website, when it works, it's great. I have to call them because they're still trying to get me to go to the notary so that I can close my loan because that part of the website is broken. We're still getting emails like, "You need to take care of this. It's urgent." I already have my money though.

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    Verified purchase
    Loan Process

    Reviewed April 27, 2024

    The lending process at Quicken Loans was okay. However, I'm still having some problems with one of the payees. I may have done it wrong as far as who they were supposed to pay off because they still haven't been paid off yet. Whenever I asked for a certain pay to be paid, they refused to pay it, and said it wasn't the right Quicken loan. So, they sent it back. I just had to send it back out two days ago. As soon as this other thing is paid off, I'll be very satisfied. But right now, I'm still waiting for it to be finalized.

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    Verified purchase
    Customer ServiceRates

    Reviewed April 27, 2024

    At the beginning, it was very confusing. I would have liked to realize the relationship between Quicken and Rocket, and Rocket and Amrock. I never was sure how I went from Quicken Loans to Rocket Mortgage. I was led to believe that Rocket was a sister company of Quicken. If the fact that they're 2 separate companies had been told to me upfront, I may have paused and thought about what I was doing because I thought I was dealing with Quicken. I was so happy from 20 years ago of dealing with Quicken that I thought I was still with Quicken, that they just had this program called Rocket. When I used the chat feature, some of my questions were getting answered but it seemed to be a bot rather than a person so I asked to speak to a human. But once things got rolling, I was very happy with how everything worked. I was very pleased with the terms and the rates.

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    Quicken Loans
    Response from Quicken Loans

    Hi David, Quicken Loans is a new cutting-edge online marketplace transforming the way you find lenders. Rocket Mortgage is one of our providers. If you have anymore questions, please do not hesitate to email us at customercare@quickencompare.com. Thanks!

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed April 27, 2024

    The rep I worked with was great. He was very responsive and very patient with me. It was very nice to work with them and the process went really well and it was quick. Everybody was accommodating, too. I was on the road and they found somebody where I was to come and sign the papers. The process was really good.

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    Customer ServiceOnline & AppStaffRatesTransparency

    Reviewed April 17, 2024

    I have had the opportunity to work with several different mortgage lenders. After careful consideration, I have determined that the following lenders stand out as the best in the industry. I was blown away by the exceptional customer service and streamlined online application process at Quicken Loans. They offered competitive interest rates and were transparent throughout the entire mortgage process. Their team of experts made buying a home a stress-free experience.

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    Customer ServiceSales & MarketingLoan Process

    Reviewed March 29, 2024

    After daily, repeated SPAM calls with a recorded message about my non-existent 'personal loan application', I got tired of having to block the endless chain of different numbers that were used to sell me something I never requested, and I called them back. The call was answered by the Quicken loans call center, and I asked to be taken off their list. Still unanswered is why a supposedly legitimate company uses the same tactics as countless sham companies employ. I will not use Quicken home loans based on this intrusive and misleading lead generation practice. Deeply disappointed by Quicken loans.

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    Quicken Loans
    Response from Quicken Loans

    Hi Danny,

    I am sorry to hear you are receiving unwanted communication from us. Can you please send us an email to customercare@quickencompare.com with your number and we can take care of this for you. Thank you!

    Verified purchase
    Punctuality & SpeedOnline & AppStaffLoan ProcessTransparency

    Reviewed Feb. 23, 2024

    They got my loan run through and did me a good job. It was great. I'm saving about $700 a month in payments by consolidating some bills. The application process was pretty quick and simple. I got online and filled out all the information they requested and I was able to upload all of that. So, it was pretty painless. They were upfront and kept in touch. They walked me through the process, and I was able to finish it up for about two weeks.

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    Verified purchase
    Staff

    Reviewed Feb. 23, 2024

    I did a refinance with Quicken. I already had them as my mortgage lender. The lender was great. She was very thorough and very personable. With the refinance, I hope to get my credit cards under control.

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    Verified purchase
    StaffLoan ProcessRates

    Reviewed Feb. 12, 2024

    The reps were helpful. They guide you through everything. The process was good. We got good interest rates as well. I had to pay for the appraisal but everything worked out fine.

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    Verified purchase
    Staff

    Reviewed Feb. 8, 2024

    I Googled mortgage places and Quicken listed a bunch of places, and Rocket Mortgage was the one who answered first. I clicked on their button and I started filling out their application and before I could even get to the next button, they called me, and I told the lady I talked to what I needed. She said there are three types of loans that I could get qualified for. Then she compared, and she said what would best fit. She was really nice about it, and she gave detailed information. She didn't push any particular one. She did rule out the home equity line one. She said that was not what I wanted. After that, I didn't check anybody else out. Although, she said, "Go ahead, do so." They never pressured me to get anything. Things smoothly sailed along. I was totally satisfied.

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    Verified purchase
    StaffLoan Process

    Reviewed Jan. 26, 2024

    Quicken helped me with a second mortgage. I got it within just a few minutes. The application process was good and the loan specialist was very personable.

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    Verified purchase
    Online & AppStaffLoan Process

    Reviewed Jan. 17, 2024

    Working with Quicken Compare was a good experience. The application process was simple and easy to understand and the person who I worked with was informative.

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    Verified purchase
    Punctuality & SpeedOnline & AppStaffLoan Process

    Reviewed Dec. 28, 2023

    My experience with Quicken Loans went really well. They could do what I wanted and they could also work with what I was available to do. The application process was very simple, easy and quick.

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    Verified purchase
    Online & AppEase of Use

    Reviewed Dec. 2, 2023

    Quicken's website is easy to use. We've had a loan with them in the past so I already had an account with them. I paid my mortgage online so I knew how to use their site. They were absolutely fantastic with our mortgage before. The matches they got for me were great. I was with them for a couple of minutes until they transferred me off to Rocket Mortgage.

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    Verified purchase
    Online & App

    Reviewed Oct. 31, 2023

    We did debt consolidation with Quicken Compare. Within five minutes of submitting an online entry, I had a pre-approval done. It was simple from there on out. The site is user-friendly. The log-in was a little tricky at times but it could have been our router.

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    Verified purchase
    Online & AppLoan ProcessRates

    Reviewed Oct. 28, 2023

    We dealt with Quicken before and the loan was a better option versus using the equity in our house. The application process this time around was easier because they had all that information. The terms are good but the interest rates are high now. We have good credit so I thought maybe we would get a better rate. Still, I would recommend people to check Quicken out.

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    Verified purchase
    Online & AppLoan Process

    Reviewed Oct. 28, 2023

    The experience with Quicken was good. The application process was easy.

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    Verified purchase
    Online & App

    Reviewed Oct. 14, 2023

    I was trying to see where I could get my home equity at a better rate and in choosing a mortgage provider, I didn't have to go from website to website, Quicken did it for me. It was also pretty easy for me to get through their website.

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    Reviewed Sept. 26, 2023

    It's JUST ADEQUATE for a check book register, the classic program for individual use is USELESS WHEN IT COMES TO TAX SEASON. Sure it keeps track of accounting (checking accounts) but is USELESS WHEN IT COMES TO PROFIT AND LOSS STATEMENTS FOR TAX PURPOSES (it doesn't have one available). There is no P & L for an accountant to use...so my question is why is this program that is paid for yearly SO USELESS? ALL AND ALL NOT A GOOD WAY TO GO!

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    Verified purchase
    StaffLoan ProcessRates

    Reviewed Sept. 16, 2023

    We went through Quicken Compare to refinance and they're paying off all of our credit cards. They sent me a stack of checks and now I'm having to find addresses. It's very time-consuming because you don't realize that everything is online nowadays. It’s not real easy to find people's addresses to send these checks to. We paid over $10,000 in closing costs and I assumed that they would send these out for me. I've been spending the last two days trying to find addresses to send these checks to. Other than that, everything went great. The rep I was connected with was a doll. I texted her at all hours and she always got right back to me. I even contacted her after the close to ask her when the disbursement might happen and she gave me all the information I needed. The rate and terms were awful, though, but we needed the cash-out of our equity to do some major repairs to our house. It is what it is. I know that isn't anybody's control except for the powers that be but I wish they would lower it a lot.

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    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed Sept. 16, 2023

    The process with Quicken was pretty fast and easy going. Everything was done online and it took a matter of 24 hours to get the approval. The terms of the loan were fair and average on what the national rates were. The reps I worked with were very knowledgeable and the good thing was that I was able to interact with them better because they had a cellphone and I could reach them after-hours. Since they had to pull the credit report, they noticed that I had some bills and that it would benefit me to pay off those bills. So, they helped me with receiving cashback on that.

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    Verified purchase
    Punctuality & SpeedRates

    Reviewed Sept. 15, 2023

    We used Quicken Compare and I love the fact that they didn't pair us with somebody and instead, threw our information out to everybody. This time around, we ended up with Rocket and I love them. They're quick and easy. The rate is good too.

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    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed Sept. 15, 2023

    I used Quicken Compare's website and went with Rocket Mortgage. It was super quick, easy, and closing ended up happening in just a little over two weeks. Everybody was great too. They were able to get me lower rates and terms than I currently had, so that definitely helped.

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    Verified purchase
    Staff

    Reviewed Aug. 10, 2023

    I have used Quicken as a computer program and when they tied it into Rocket Mortgage, I made the connection because they're completely different things. I'm glad they went further on that. I did an equity line upgrade. I've had smooth experience working with both Rocket and Quicken. They were very comprehensive. I'm glad things have become more simple and I am able to do more things online.

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    Verified purchase
    Customer ServiceOnline & AppLoan Process

    Reviewed July 29, 2023

    I like the work that Quicken Compare does. The application process was quicker than what I thought it would be. Everything was smooth-sailing. They kept me posted on everything they were doing. You can talk to the customer service workers through chat. I sent a message and it was right there. It was like me picking up the phone and somebody answering it. My confidence level went up some because I'm able to get some things done and they made me feel positive that there are companies out there that can help without a lot of red tape.

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    Verified purchase
    StaffLoan Process

    Reviewed July 20, 2023

    Quicken Compare is easy to work with. It's my third loan with them and this time, the loan process was quick. Usually it takes a month but in a couple weeks, it was done. The rep made herself available. If we had any questions, we could get back with her. I could very easily give them everything that they needed or they could very easily look up online, such as our credit and my work. It was $11,000 for our processing fees, etc. which was a little high but other than that, everything was great.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed July 6, 2023

    Ameen, the rep, was very personable and professional and helped me a lot. I could call him and he would answer questions and concerns. I was impressed with his overall care for his clients. The process is very user-friendly. It's very easy to get through the process of signing the documents, of filling out the forms. Working with Quicken Compare has given me some funds that I was in desperate need of. People should give them a call and see what they could do for them.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed July 6, 2023

    Working with them was a great experience. Everything was handled professionally and quickly. Everybody I talked to was helpful. I would recommend Rocket to my friends.

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed June 17, 2023

    I did some research and gave Quicken a shot. We moved and I didn't have a computer so I had to do the application off of an iPhone. It was a little painful as I'm a little bit older. Doing it off the iPhone was interesting, but my wife and I figured all that. I was approved within a few days. Customer service was very good. If I had a question, I called them and they answered right then and there to my satisfaction. I had a great experience.

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    Verified purchase
    Online & AppLoan Process

    Reviewed June 6, 2023

    I filled out something on the website, and the loan application was easy and fast. The approval was instantaneous, too. When I had questions, I would go to the website and get aggravated because I was going to be dealing with a non-person. But eventually I would be able to figure out how to get to a person and I would talk with them. Quicken Compare had a very seamless process that allowed me to complete my service from app to deposit in hand in 48 hours. I would tell my friends to look into it for themselves because it could be just as good for them.

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    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed May 17, 2023

    The process was smooth sailing and quick. It took 13 days. I was impressed. It was easy. It was a lot better than I thought it was gonna be. It was great. My loan officer was good and friendly. The rates were good and competitive. They were in the ballpark.

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    Verified purchase

    Reviewed May 17, 2023

    Working with Quicken Compare was easy and simple. I didn't have to do a whole lot of hands-on. They reached out to me afterwards after I filled in the information.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed May 11, 2023

    I talked with a couple of different loan agents, and they couldn't give me what Quicken Loans could give me at the time. Quicken Loans made the closing process quick, simple and easy. They were above and beyond and went out of their way. I'm with Rocket Mortgage now, but they give you the same customer service.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed April 28, 2023

    The people from Quicken Compare were professional. They were timely and they got everything done in a very timely fashion. I haven't had any hiccups or any surprises, so they were cool with me. I've heard horror stories, but for me, it was easy breezy. From start to finish, it took less than three weeks. I was impressed with how quickly they got this processed.

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    Verified purchase
    Online & AppLoan Process

    Reviewed April 27, 2023

    I was trying to refinance a loan that I had for a lower interest rate. The application process with Quicken Compare was really great. Within two weeks, I had the loan approved and good to go. My experience was great. I would highly recommend Quicken Compare.

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    Verified purchase
    Customer ServiceOnline & AppStaffLoan ProcessTransparency

    Reviewed April 26, 2023

    Quicken Compare had good reviews. I had several mortgages in the past for a couple of different houses. It's the first time I ever had to do one where everybody was in different cities for the closing and everything went off without a hitch. When it came time to do a little refinance and take a little cash out, I compared them. I'm gonna make more of my business, but I pretty much knew where I was going.

    The application process with Quicken Compare was smooth. I didn't even have to prove all my income. It was just a good credit score or tons of equity. They're not that picky. When you put 50% down on your house, it's not a difficult decision to make. The process wasn't a long one and took about a month. I liked the first person who helped me when I bought the house better. That loan specialist was more involved. The second time around was still good but there wasn't quite as much communication and it was a little harder to get ahold of them to get some questions answered. When I had a question, reaching out to that person was like, “Okay. Where's their email? Where's their contact info?” With the first time, everything was there.

    Based on these new rules coming out, Quicken Compare is going to have to teach me how to lower my credit score. It's saying that if you have a 740 or better credit score, you're gonna have a 1% fee tacked on to your mortgage. If you buy an average house today, which is $400,000 roughly, that's a four grand fee because you pay your bill. On top of that, you're gonna have an extra $40 a month penalty with each payment. That's gonna equate to $14,000 if you pay it every month for 30 years. If you have a 620 credit score, you actually get a 1.75% discount. I have to learn how to lower my credit before I get another mortgage.

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    Verified purchase
    Customer ServicePunctuality & SpeedLoan ProcessTransparency

    Reviewed April 21, 2023

    The refi was nice, quick, and simple. The communication was very good and it was over the phone or the computer.

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    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed April 20, 2023

    My refi was quick. Within a few weeks, I had everything done. The rates are fine and the reps answer questions if I have them. They were good about that. I'm happy with everything so far.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Sept. 2, 2020

    Will it seems I'm not the only one who has had a horrible experience with refinancing with them. I started in March, a month later they informed me the refi had timed out and I had to restart the process. Well they have ran four credit reports, we have sent check stubs three different times my wife has had to provide proof of employment twice and it's been 6 (six) months and still not done. I've been given three different closing cost over the last six months and every time they say "It will be done by next week" they send something for us to do that has already been done. They have the most disrespectful employees I've ever spoken to, not over-exaggerating. I've had my mortgage payment drafted from my account to them for five years and never once been late. I only decided to refi because they have seen countless emails urging me to. I just don't think they want my business.

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    Customer ServiceStaffLoan Process

    Reviewed July 25, 2019

    On June 10, 2019, I applied for a mortgage with Quicken Loans. I explained my situation to the loan officer who contacted me. She stated that she had spoken to the underwriter and my situation was acceptable. I paid the fees($500.00) they requested, filled out all the paperwork, submitted all the paperwork and received an approval letter to give to the seller. On July 3, 2019, everything changed. I received an email from a member of the President's Club Solution Consultants stating that NOW the underwriter had changed their mind. I did everything I was supposed to do based on the original decision and now they changed their minds.

    I was emailed today, July 25, 2019, and told my loan has been withdrawn from the process as they were requiring me to come up with an additional $17,000.00 from what they had originally told me I needed to purchase this home. They gave me two weeks to come up with the funds. I have copies of all documents, emails, and texts from the original date should anyone want copies. This is the worst company anyone could deal with and now I am out $500.00 because the assessment of the property is non-refundable and I paid it based on the original approval. I secured funding from a local bank just yesterday and the seller has agreed to extend their wait time to allow me the extra time to finish the purchase process.

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    Quicken Loans Company Information

    Company Name:
    Quicken Loans
    Country:
    United States
    Website:
    www.quickenloans.com