Quicken Loans

Except for the requirement to pay for a $1100 appraisal by a person chosen by Quicken Loans, the mortgage initiation process was fine. About 8 months later, the mortgage account was flipped to Mr. Cooper and the nightmare began. Quicken stopped accepting my automatic payments BEFORE Mr. Cooper was ready to accept payments. I had no idea that my August 1 2022 payment was cancelled. I got a letter from Mr. Cooper dated August 11 2022 and I went to their website immediately and set up autopay. The website was badly designed and I had to manually enter all sorts of information that could have been transferred. I received an evening phone call confirming that everything was okay and the representative could see that I had auto pay.

Loan originator Vincent was very competent. Processing was pretty smooth, communication was very good. Checks to pay off other expenses were issued very quickly. No unreasonable requests or conditions were issued. Overall one of the best closings I’ve ever had.

William ** was our first contact. And he was pretty helpful throughout if we had any questions. Always professional and got right back to us if needed. Never did a mortgage all online like this. It was a bit challenging but we were able to handle it, and it worked for us!

John ** was great to work with great knowledge of all he was doing. All the others at Rocket Mortgage were awesome too. That includes Amrock to Brandon ** the appraisal person. Everyone was kind and polite and never lost patience with me. Thank you.

We are extremely please with Rocket Mortgage especially with Mr. Robert **, NMLS#**. He provided prompt assistance every time we needed it. His knowledge and professionalism were unique and he always went the extra mile to ensure we were satisfied with the information and service that he provided to us. We appreciate his help and we will be recommending Rocket Mortgage to all of our friends and relatives.

We contacted Rocket because the regional bank we were working with did not offer many options. Rocket had an interest rate/points/down payment combination that suited us. They were able to pre-qualify us quickly, which was very helpful. Rocket personnel were friendly and considerate, though a bit "hard-sell" initially.

Rocket Mortgage was the best!! My first call I got Corey **. He was amazing. He made our process so easy. It was such a smooth process. He was so professional and a pleasure to work with and just the whole process was so easy and smooth.

This is the second time we’ve used Rocket Mortgage. Both times were excellent. It’s so refreshing to speak with staff that let me know through their tone and actions they actually want to be on the phone helping me. Thrilled with RM! Telling all my friends! Thank you - Robert **

We used Rocket Mortgage (aka: Quicken Loans) to refinance our home. Everyone we dealt with was friendly and super helpful. They always responded to us quickly, and answered all our questions, even the most difficult. They were honest with us at all times, even if it might not have benefited them. The whole process was done quickly and efficiently. We will definitely use them again, if necessary, and will recommend them to friends and family.

We refinanced our home for shorter term and consolidated some other debt into the loan. Throughout the process, all staff were pleasant and easy to deal with and were receptive to our questions and concerns. The process was smooth and convenient, including having the closing at our home and during a convenient time for us.

We recently refinanced our home with Rocket Mortgage and could not have better things to say about our experience. From start to finish, we were kept informed of the progress of our loan and appreciated the ease of access to our documents. Every person we worked with was knowledgeable and easy to work with. Highly recommend.

This was done better than last refi with Rocket. Ali ** did an outstanding job to ensure the loan process went very smooth this time no delays. He stayed on top of any concerns I had and fixed them quickly.

Was on the phone with them.for well over an hour. They told me that they would be able to give me loan. However after providing my personal info. I was told they couldn't do anything. They gave me no reason for denying my loan. After a week I started getting advertisements for their products both from USPS and email. It should be noted that I did go elsewhere to get my refi.

I have dealt with several lending companies in the past. I have never encountered such competency. Immediate response to any questions with an e-mail update and picture of the person I had spoken with. Each time I called I was able to speak to a live person who was quite knowledgeable. Several departments handled each aspect of my loan in a professional manner. I cannot praise Rocket Morgage enough and would refer you to anyone who is interested in a new loan or refinancing. Thank You So Much.

Rocket Mortgage is very thorough and helpful from onset of loan and throughout signing the loan at closing. Thanks for excellent customer service. I highly recommend! Everything went smoothly, precisely why I have been with Rocket/Quicken for decades on purchases of two homes.

My experience was great from the application process through the closing. Each step was explained and happened exactly as promised. I would definitely recommend Rocket Mortgage as a vendor. The entire process was exceptionally quick and accurate. Thank you..

Not very impressed with the process tough to talk to anyone- I still have dozens of questions that need to be answered. Need help still to make sure I have all correct information. I would like a phone call asap. Michael **

Everyone I spoke with at Rocket Mortgage was personable and extremely knowledgeable about the entire process. They guided me throughout the process and answered all of my questions without hesitation. Without a doubt, I would certainly use Rocket Mortgage again.

From start to finish the whole process was very quick and done in a timely manner. Cody was very informative and knowledgeable. The attempt to close over the internet was a little much glad they had a gentleman drive out.

My experience with Rocket Mortgage was extremely smooth and simple. All the members of the team were there to help me with any questions and everything through the process. I could have asked for a better group of people if you paid me! There is no wonder that this is the #1 Lender out there. If I had to, I would definitely go right to Rocket again! No questions asked.

Everyone was exceptionally helpful and polite. Closing was an easy, straightforward process. Both the individuals with Rocket Mortgage and the Title Company were a pleasure to work with, and I would be willing to work with them in the future.

The guy I worked with was told if my payment was over 1500 month I didn’t want it! So what he did and we didn’t catch it was did not put my insurance and taxes into my payment because it would have taken it over and I would not committed to the loan from 20 years with low interest rates to a higher payment and interest and more years! Very dishonest people at Rocket Mortgage.

Two separate bankers attempted to add small debts to my loan amount without my authorization. When confronted both claimed an “accident “. I strongly feel this was planned and possibly the result of chicanery. Both bankers knew full well that Ihad fund’s to personally pay . Had I not scanned the estimate. I would have been a victim.

From the first phone call with Patrick **, each step in the process was handled with ease. Talking with company representatives on the phone, or completing the information on the internet, everything was clear and concise. The speed of handling the mortgage transaction was much faster than I expected.

All contacts with the organization in almost all cases was handled professionally. One person did not, and it turned out that person was in the process of leaving the company and so some loose ends had to be understood and finished during the loan process.

Danny ** and his team of professionals were extra helpful in responding to any questions I had when refinancing my townhome! When I called or asked a question, they were able to answer quickly or let me know when someone else would be responding to my question.

They really have the whole process streamlined and well put together. I was the one slowing the process down. I'm not sure the process can be made any better. The fact that the closing was done at the house was awesome.

Rocket was an exceptional company to work a refinance on our home. We were needing some major repairs on our home to better our life during our aging process. Rocket understood our needs. The team worked very professional, patient, and made us feel confident throughout the process. Everyone was polite and made us comfortable asking questions.

Everyone one was easy to work with and very helpful. I talked with Eric on all of the initial parts of the loan and he was great to work with and was always easy to get on the phone or prompt at returning my call.

The entire process was easy to complete the process. Rocket staff kept us informed of all steps in the process and gave lots of notices for items we needed to complete. They even made it easy to make a change to our loan towards the end of the process. Much easier than mortgages we have done with other institutions in the past.