PNC Bank Reviews

I have been reliable PNC customer for the last 8 years. While I have had several complaints in the past, nothing has frustrated me to the point of writing a review. I have been living abroad for the last 8 months and traveling extensively. I have continually updated my account to approve such travel. However, three days ago, for no apparent reason, they 'red-flagged' my recent purchases and froze my cards without warning. I have repeatedly messaged their customer service agents to no avail and was finally told to use the chat or call directly.

In early 2018, PNC pressured me into getting another VISA credit card explaining that they could offer me a significantly lower rate. I planned on transferring my activity from the higher rate card to PNC's card. I was not transferring any significant balance (<$200). I tried to use their card for a cash advance at the branch in Allentown, Pennsylvania near Cetronia Road. They declined to do so - which is their right. And I called to cancel the card - which had absolutely no balance on it - which was my right. PNC Visa refused to cancel the card after the first call. And after several more phone calls, they told me they canceled it but would not send me confirmation. Two weeks after that call, PNC sent me a letter confirming the card was active and they were updating my address. I had better success with a PNC branch in Rockville.

They kept calling me over and over again about transactions that I made on my account. They even denied my transactions claiming that it was a protection policy and they eventually compromised my account without even asking me. Now I have to get a totally new number and change all of my credit card information for every website and for work and school. B.S.

I received a check from the college I attend and just last week cashed a check with no issue at the PNC on W Broad St in Columbus, Ohio. Today I went in with the same type of check (nowadays schools disperse checks in two payments, back to back) and received a lead worker named James. He gave me a hard time and said he needed to verify the check. Ok. I inform him that the gentleman next to him cashed the same check for more less than 2 weeks ago. He pretends to call and verify the check and after it ringing for about 10 seconds makes an moron comment that they are closed on a Friday at 1pm! Idiot.

Opened up a student account back in 2015 only to be told that they have no record of such activity. The worst part is that they do not seem to care or dont want to be bothered with a faulty situation made on their behalf. The integrity of PNC is compromised in my opinion. I will take my bank affairs elsewhere.

I thought PNC was a good bank until I woke up one morning with my bank account -70$ because of their crappy system. I talked to them on the phone and they had no concern whatsoever about trying to help me, all they wanted to do was tell me my transactions like I hadn't already seen them or couldn't get on my app and look at them. I have emails and texts proving their system was the reason I am in the negative status but they didn't care. OH and I still have to pay them for crap that was completely their fault! I am never going back! I wish I had've listened when everyone told me not to go through PNC!

I had a car loan with PNC arranged by the dealer. I have never had an account or a loan with PNC before and what the heck. I traded the car on March 13 2019. The dealer had PNC fax over the 15 day payoff. So, we have it writing from PNC. I buy new car, Dealer pays off loan within 15 days (payment due on the 27th of March, 15th day after new car purchase). Plenty of time for the dealer to pay the old loan in full. What could wrong?

I have been a co-signer on a student loan for nearly twenty years. Every time a payment needed to be made, I stepped up and made the payment. Then I became disabled and had to retire. Though I still made payments when I was required to do so. PNC decided the balance of about $4000 needed to be paid immediately. Since I had lost half of my income I couldn't pay that amount. However, I did pay $1000 that caught my nephew up on the account. At that time, the collection agency agreed that they would not report me to the Credit Bureau. That was lie #1. I tried to refinance my mortgage for lower interest, but cannot because of this.

RIDDLE: Why does PNC Bank get One Star reviews? ANSWER: Because you can't give them ZERO. The WORST telephone waiting time. The LEAST knowledgable customer service agents. The WORST customer satisfaction. When I complained about customer service the answer I got was "due to the high points they give, it is too expensive to provide customer service."

Have been a fan of the bank's reward program. Saw Ruby Tuesday - 10% cash back - up to $14 cap. So I took friends/family out a put on debit card $111.82. Next month PNC only gave back $6. Called several times and wrote online but after several people to escalate was told cap is now $6. Couldn't wouldn't do anything. So be warned - call before you use the reward and takes names.

Well someone spent money off my card over a thousand miles away. The card was shut off ASAP, that was good. Problem was trying to get it resolved. Been on phone way to long as it is, I keep having to call back because I am on hold so long the call drops or they hang up trying to answer. They are not trained enough or not staffed with enough employees but took me over an hour on phone just to dispute transactions where someone took my money. In total may take me a month to get it back. Last legal transaction I authorized was Hulu by the way.

All I want is a coupon book for my remaining payments. I called PNC weeks ago and they never sent the coupons. I can't access the site to send an email because they need a PIN. I have a car loan not a bank account and I would like to send an email about my balance. Looks like I will have to call them again because it looks like I can't establish an online account unless I have a bank account with PNC. The website is horrible to navigate because you can't simply send an email without a PIN which I don't have.

I received a flyer from PNC with a $300 bonus offer for opening the Virtual Wallet with Performance Select Checking account. I met all of the requirements including the direct deposit from "an outside agency" totally more than $5,000 and using the debit card more than 10 times. Needless to say, I never received the promised bonus. Even after repeated calls to PNC and reporting the fraudulent advertising to the BBB, the bonus was never paid. If you open a checking account expecting to receive a bonus -- beware!

I came to this bank to withdraw money from my account. Instead I received rude, unprofessional, and incompetent services from the branch manager. When told they didn't have a sufficient amount of funds available -- I subsequently asked for a lower amount of $2500. The branch manager stayed in his chair and literally 'rolled' in his chair over to the teller I was working with and stated, 'I'm not giving you this amount of money, get it from the ATM.'

I have been here maybe twice and with my first experience, their customer service is by far the worst I've seen in a bank. The people there were disrespectful and very rude to deal with. I do not recommend PNC Bank whatsoever.

I am a business owner stuck with PNC for 4 more years... PNC charges you for every single thing. Nothing is free. Total scam. Since they have control over the business bank account, the steal money from my account as they please with lame excuses and always hidden fees. Beware of your statement!! You will always find money missing and when you report, they act like in one ear out the other. Can't await to pay this loan and get out!!

Worst customer services. Never helpful, many mistakes with payments. You will also not get real information. The PNC staff is not working in best interest of client. The worst online banking example. I transfer money which are disappearing from your account.

I've never been so disrespected or offended in my life by anyone or any business. Not only will I never bank here, but I will also be going out of my way to dissuade anyone from ever banking with PNC after how my friend and I were treated at PNC at this location in Bay City. My friend's husband passed away in a tragic car accident a few days ago, and a GoFundMe was being prepared, and my friend has no checking account so we ran to PNC before closing, about 15 minutes before close to ask if they could accommodate us because it was urgent and frankly an emergency because she was low on funds.

I am not a PNC customer. With that being said I will never be a PNC customer. I had to use my debit card at a PNC ATM. The machine retained my card on a Friday evening. The next day the banks were closed so I went in Monday morning to get my card. Now customer service had originally told me that the bank should be able to just give me my card back. Well they did not and per their policy because I am not a PNC Bank member their policy is to shred my card. So here I am stuck out of town with no Bank of my own in this town. No way to get funds out of my account because PNC Bank is going to shred my card because I'm not their customer.

First time in years I decided to change bank, first they promise you up to $300 if it goes direct deposit on the first 90 days, and I said perfect! All my paychecks will go directly to that account. It has been 6 days and the check I deposited has not clear, all they keep saying is to to be patient as if I can pay my bills with patience... I call the 1888 number, and no one gives you a complete answer, they all say it takes time, it's the other bank, etc, etc... I called the "other bank" and everything is good on their end, called again PNC (for the 5th time) and the same bs answer. I requested a specialist, or a manager and the person who helped me got so mad that I could hear him mumbling something about me and my issue to himself. This bank hires unprofessional people, they do not help at all. Don't waste your time, energy or money here.

I disputed a transaction with the bank. PNC claimed to never receive any formal dispute paperwork and decided to deny the dispute almost 45 days prior to the expiration. No warning or phone call. Only a letter in the mail for which the reversal the next day. I called and emailed PNC. Received a call from retail escalation team and I had to refile the dispute. I submitted the formal dispute form twice since PNC claimed not to receive the first one yet again. I even fax copy of communication with the vendor to show proof of my dispute. I even faxed the copies to the retail escalation team.

I opened a checking account with this Crooked institution because I received a small check for $3000 dollars that was a PNC check. I asked if they could cash it, and they said that they would, for a 2 percent (60 dollar fee)! So, I said that I would just open an account. This was Saturday. I managed to get 500 dollars from the branch of my own money from the branch to pay an emergency expense. Today, Monday, I have a zero balance. I phoned in, and their rep. said the funds will be available Wednesday! Tuesday, 100 dollars will be available. I said, how can this be? The check is drawn on PNC!!! They said, it is their standard policy. What a disgusting institution! If I close the account, there is a $25 early withdrawal penalty, so I need to wait 6 months.

I opened the a high yield savings account online in the last week of February. I was waiting for my money to come in the following week in March. I initiated a bank to bank transferor at Bank of America on the morning at around 6am. My bank informed me the next day March 6th that the transfer was completed and gave me the transaction number. Since I have been calling PNC bank savings representatives. They keep on telling they don’t know where the money is. On Friday of last I talk to a senior representative and he said not to worry and money will soon appear my account with interest from the day it got transferred.

I have banked with PNC for years and never had a problem until two weeks ago when my bank account was hacked and a large amount of money transferred out. In dealing with the fraud department and my local bank I am appalled at the lack of professionalism and total lack of communication between the fraud department and the bank. I caught the fraud the day the withdraws were made. I called the fraud department and was only able to speak with their credit card fraud as their account fraud department is not open 24/7 (I guess fraud only hits Monday - Friday 8-10 and Saturday until 4:30). The withdrawals were still pending. The credit card fraud representative told me it was obvious blatant fraud but he could only put a hold on my account and I would have to go to the bank the next morning to file a fraud report.

PNC mailed my renewed debit card to someone else. I didn't realize this until a Saturday afternoon after banks closed and I couldn't use the ATM. When I called customer service, they told me I couldn't get cash until TUESDAY. Monday is not a holiday. I have zero cash on me and they are refusing to allow me access to MY money. How is this legal? It's THEIR fault for mailing my card to someone else. I've lived at the same address for 25 years!

PNC is terrible. They have charged me 2 overdraft fees on my account before it even overdrafted. Telling me since it looks like on their end it’s going to overdraft that they will charge me fees and they have refused to refund those fees... I will be switching banks as soon as all items post to this account! I refuse to be charged for transactions that may drop or transactions where credits maybe posted.

My home loan was bought by PNC and I was already nervous by looking at all these reviews. Within 3 months I started receiving letters saying that my Hazard Insurance was not sufficient and to contact my Insurance company. I called my company and they checked and said that I'm actually OVER insured. So I call PNC and tell them this information and that they can check with my insurance company. They tell me "Oh, you need to be insured for the entire principal." I asked why, considering the last 3 companies that had my loan told me that you only need to be insured for the building and surrounding structures (which I am). I told him the difference is the land itself. I was told it needs to be the full loan. I think my response was, "Why? Because a sinkhole will appear and suck up my entire plots of land along with the house?"

If your account overdrafts, they charge you $36 per day. It's not a one time fee, it is going to be charged every day till your account is in positive standing. So, if you put $36 on the first day and it reaches your account next day, you are again in negative standing because of the new fee charged. This is the stupidest bank I have ever banked with. Not making this mistake ever again.

I transferred money from my PNC checking account to my PNC Core account on the day it was due. PNC took the money out of my checking immediately however, they did not record this transaction for 48 hours and so I'm charged yet another $38 late fee on top of the 31 percent interest rate they charge. They also charge me "Miscellaneous" bank fees monthly that they cannot explain other than they are "miscellaneous". I will be changing banks as I can't afford to bank with PNC any longer.

I had a car accident late December 2018. I make what SHOULD have been my last payment the day of my accident so that I can be ahead of my bill. I’ve been making my payments 13 days ahead of time ever since I got the stupid car. My BRAND NEW 2018 Chevy Equinox is deemed a total loss through my insurance. Fine. I get my Gap total loss claim, insurance claim, and cancelled warranty ready to go first thing late January 2019. February comes around and they only deposit my one check from Gap for 13k+. The payments are all due by the 13th. I had everyone overnight all checks to this stupid bank almost 2 weeks before. I call them and ask if they’ve seen my insurance check for 27k and they tell me yes and that it was in “processing”. This was the week of the 13th when it was due.

Don't get credit card from PNC Bank. Their website was very often not functioning, that you can't set up an automatic payment, or even it's just disappeared after setting the payment. You end up with missing payment, then they started charge the late fee and interest. I wonder if anyone could recommend a lawyer. I ONLY want my money (late fee + interest charge) back.

are up to date. And they assist you immediately you report your cards are missing. I mean I lost my packet-book in the Mall and was so upset. So, I walked into the nearest branch to report this incident. The manager came out and was so kind and compassionate, she attended to me immediately and instructed on what I should do next. They also encourage you to apply for credits if you are eligible. I check my accounts online sometimes and found no discrepancy. I have rest of mind knowing my accounts are safe. They treat you with respect and explain what offers they have for customers. I believe they are the best bank!

Purse stolen along with my license, so I immediately canceled all 3 debit cards AND put an alert onto each checking account as a JUST IN CASE. Well, a teller allowed someone in another State to perform a withdraw of 1,300! Yes, I got the money back but it took a good 2.5 weeks!!! The Bank Manager even stated to me that this person's signature looked exactly like mine; even though I stated 3 times that they didn't even spell my last name correctly!!!

I filed for bankruptcy last year for credit cards only. I was told by a PNC Rep to make sure to fill out the affidavit and they will continue to report my car payments. Little did I know I should have gotten the persons name, date, time and blood type. Now PNC is refusing to report my payments. I got a car loan from them and they state it's the bank's policy not to report because I filed bankruptcy. Remind you, I DID NOT include the car. But yet they continue to take my payments or I can return the car to them. These are the types of professional ** you're dealing with.

I opened up a business checking account at the branch located at 2217 W Market St, Bloomington, IL 61705 with Branch Manager **. I opened up the account because I am new to the area and doing business there. I also started on another sub business under my current business which is a property preservation company. My sub was going to be business to business collection. I informed Mrs. ** that it was new to me and I knew very little about the workings of it worked but was learning how to do it. She asked me if I knew how much money would be going into the account. I told her I was not sure but I told her possibly big sums and doing wire transfers to pay the money to the company we were suppose to be working for.

Do yourself a favor and find another bank. This bank is ran by the most incompetent fools I have ever experienced! All I wanted to do is move a 1/4 mil into their horrible bank for the 2.35% interest.

I had a brief car loan with PNC. Car was traded 45 days ago and paid almost 30 days ago, PNC still has yet to send me a paid in full letter. Every phone call I get a different story and the runaround.

Last November I received a service charge with no description on my statement. After a phone conversation with no return call I visited the bank to get similar treatment. They told me the fee was due to insufficient funds in two of the three accounts. I make bi-weekly Friday direct deposits in excess of the minimum. The individual could not or would not explain why I was charged but said he would reverse it that day and call me. A week later nothing so I tried online help.

I’ve noticed after 5 years banking with PNC that when I have multiple transactions at a place when I get my paper statement in the mail it shows double even triple the transactions that I know were not even possible. When I call it’s hell to get them to admit and replace double charging me. So sick of them.

I applied for an auto loan online thru PNC, so I wouldnt have to go thru the dealership. I was approved and received a phone call right away to complete the loan. If I wanted to have the check overnighted, I could finish process over the phone. My husband wasn't available at the time, so she said you can go to a local branch and pick up the check. So I called ahead to the branch the next day and said we couldn't get there until 4:15 to 4:30. No problem with them. We show up and are taken straight back to one of the loan officers. She starts explaining the program, I interrupted her and told her we have already been approved just here to pick up the check. She said, "If you start the loan process online you have to finish it with them and they will mail you a check. I said, "No, I was told to do either." She said, "I can't do that, I did that once and got in trouble. You will have to have it mailed to you."

I bank at the Conamar Drive branch in Hagerstown MD. The people are efficient and nice, but there are tellers and no drive up window. I'm in my 70s and have no desire to park my car and go in when it's cold, snowing, or raining. Come on people get in the 21st century. I will soon find a new bank.

I called in regarding a reversal of payment that was made Jan 31 without any notice or further documentation. I spoke with the dispute manager on Friday regarding my issue and how this reversal of payment is affecting me paying off my rent this month. She stated she will provide provisional credit on rush on Monday, which is today so I can my bills while and Create a new claim. It all started after I was scammed by some company back in Nov, which I know nothing about. I receive bogus charges for nothing in return. Come to find I called in today for a update on my funds being credited come to find out my claim was reversed and denied. Due to the so called company has information. What info? I never signed nothing nor communicated with such company.

Online banking is completely different than the app. The security is so high if you forget one detail your account will be locked and you'll have to call. You just know your account number to access anything. Your account number is not shown in the app but it is in the online banking so if you get locked out you'll have to call. The interface is not user friendly especially for auto loan. You can't just click pay. You have to transfer money from one account to the next. Security questions are asked at every login so don't expect to quickly login and pay anything or see your account. If you are a customer it may be differently but my experience for auto loan only has been extremely upsetting. If I wasn't already locked into this loan I would give up. I would never ever bank with them.

Horrible service, horrible overdraft fines, hidden fees, extremely unhelpful customer service, I'm ashamed to be a part of them. I wish I could switch banks but I'm stuck. They make you pay for their own bank errors.

PNC Bank credit card is one you should avoid. They advertise reward points but unlike other credit cards for their card when you spend $100 you don't get $1 back. You get 20 cents back. Also they advertise bonus reward points but do not award these to your account. You have to call and follow up and end up wasting your time.

I've been using PNC Bank for a while now and have recently hit a rough patch in my life drastically altering the amount of money I make. With that said keeping track of my money is more important than ever and I probably didn't notice this bank's dirty accounting schemes, because I didn't have to or they like to take advantage of the poor.

I am upset that fees are doubled when a non PNC atm is used. My account is constantly overdrawn due to atm fees that are posted after the dates the transaction was actually made, as well as a separate fee deducted from PNC bank per transaction. I constantly feel as though my money is being taken instead of protected. I regret ever banking with PNC Bank.

I have been banking with PNC since 2015. Ever since I have had this bank there is always a problem with my transactions & my card. When calling to speak the representatives they would bounce me back and forward from going to the branch bank & having to call them back; yet still couldn't help me with any of my situations. I have becoming outraged with this company because when first becoming a customer I received a different message then what I am getting. For example this morning I called the 1-888-PNCBANK because I found that my account was overdrawn by 34.66.

I have dealt with this company for over 40 years - both personal and business. I applied for a personal loan to purchase a new vehicle. I was told I would receive a lesser interest rate if the payment was "automatically deducted." Since it was a business vehicle, I wanted the deduction from my business account (TD Bank). Once it was time to sign the papers, they did the old "bait and switch" and swore they told me it had to be a PNC account and I would not be receiving the same interest rate initially quoted.

I recently leased a vehicle by applying for an auto loan with PNC Bank. Despite paying the car note on time I was bombarded with calls from the PNC collections department regarding payments that were already submitted on my end, but not reflected on PNC's end. As a means to end the continuous phone calls I made additional payments in hopes that it would be recorded so that the calls would stop. Fast forward a few days later I discover that my bank was debited two times the amount over. In an attempt to reverse the payment, I contacted the local branch.

I was sent a two Check $535.00 each to Department of Homeland Security and money did not go through from my account! The only problem was my signature was not the same when I opened my business account four years ago! At the end I got a ticket for $30 and I have to start with everything. Again and again I have to pay to my lawyer! (So I lost money, time and also trust!) That's the worst bank ever. Will never go in again!!! That was a check for a government not up for someone and that was only $535 total $1070 again for a government! It's so unprofessional.

I recently noticed a $500. Withdraw from my SunTrust account that was deposited in 3 separate PNC accounts. I did not in anyway give my permission or information. Not cool PNC. I will be retaining a lawyer.

PNC seems very fraudulent in their banking practices. The pile on banking fees while your acct is in the positive, should be criminal. The policy changes from manager to manager. The excessive fees equates to "processing time" but it doesn't matter if you have money in your account. They'll find a way to pile on excessive fees and try to make you feel that you're delusional. And the automated system is a joke. It constantly gives the wrong information. The worst bank I have ever experienced.

I own a small business. Had a credit card processor salesman from PNC come to my business along with the branch manager. Told me they could save me so much money, made all kinds of promises, they told me it would cost me $36 a month for 3 years to lease the credit card machine. I am now being charged $55 -$133 a month. You are locked in a lease. No way to get out. When I confronted the salesman he said, "You signed a legal document and if you don’t pay your credit will be impacted." Stay away from this bank. They are con artist!

I had a situation where an automatic withdrawal from my checking was delayed by a holiday resulting in overdraft fees. I'm not angry about the fees themselves, it's how PNC compiled them. They claim they happen by automation... That's not totally true. When the first overdraft hit it was for a scientific amount. When the others hit they positioned them to get the maximum amount of fees they could. I saw the first payment that caused the first fee get pushed back so the smaller ones can go ahead of it. Here's the kicker, I stopped putting money in the account so these jackwagons changed my account status so they can start collecting 15 dollar fees for activity under 2000 a month AND DIDN'T TELL ME! I happened to check the balance and it was overdrawn by 15! They even turned off my mobile and email alerts so I wouldn't check the balance. Total sleazebags!

This bank does not disclose anything when you open an account... unable to transfer your money to other institutions... holds your money for weeks! Tried to charge me for closing my account for poor customer service... still waiting for my money!

I would like to start by saying if there was 0 rating option I would have given to this back. I went to one of their branch applied for personal loan. I have income of 80K plus I own my house. No mortgage whatsoever. I have a credit over 780 points and still got declined by this bank. I will be closing all my accounts with PNC and I will take my business to any other bank.

We moved to a new address over a year ago. PNC has not changed two of our accounts to the new address despite repeated and I MEAN REPEATED, many, many requests from us over of the course of the last 13 months. They always assure us the problem has been corrected. It never is. USPS has a nice forwarding sticker for our mail from PNC because they absolute refuse to change the address to the correct one. This is mind-boggling. We are going to have to go with another bank because of this. They say they care, but the facts say otherwise. They are apparently too big to be bothered by us.

I'm supposed to have only one overdraft fee and why I have a returned checked that I already been paid. My overdraft suppose to be only one, which I agree to pay. Then, suddenly my old transaction is popped up and unpaid. My old transaction is weeks ago, and how it come out return and unpaid, which is doesn't make any sense. So now I have additional fee of 36 dollars and it's accumulating over and over again. This bank is killing me with penalties. The good thing is I don't have a heart problem, otherwise I already have a heart attack and this bank will kill me with tons of penalties that my old transactions already been paid, which is not related to current. I regret that I gave them a five star before, but now I should give a Negative -0 star.

To jump right in, I deposited two separate transactions on Friday during the day, into my business account. The total deposits were $53,000, and therefore I will not have access to that money until the next Wednesday since Tuesday is a holiday. If I had deposited $49,999 I would have access to it the next day (Saturday). Leaving me with $6000 to run my business until the funds clear due to a idiotic policy that is only in place to screw hard working people out of money as I am surely going to bounce transactions because I can not afford to shut my business down for almost an entire week because PNC has a million rules, designed only to make more likely the possibility of them collecting more fees!

As I read the reviews I almost decided it wasn't worth the time to air my complaint. With a one Star rating it seems that I will be looking to move my 4 accounts and credit card to another bank. Both of my sons also have accounts. I purchased a 400.00 golf club on Amazon from Vertical Groove in February and it broke in October. I tried contacting Vertical Groove with no success and Amazon only wants to credit me 319.00. I called PNC credit card and after a long hold told my story and then was transferred after another long hold and retell the story that they only help you for up to 60 days. The lesson we are starting to learn is when we will only be able to buy things online we will be stuck when products fail. We will have no options. I will seek info on different banks and credit cards to see their policies and then make a move. Goodbye PNC. You don't need me.

My husband and I have banked with PNC for many years. For the FIRST time in my checking history - I made a mistake (yup, a human error) and forgot to xfer savings money into my checking account on time before the check was cashed. It’s the holidays. 5 days away from Christmas to be exact. I work in one of the companies where our busiest seasons is NOW. I attend school and work second shift. Well, the funds WERE there. Just not in the correct account. You think some type of understanding would be considered. ESPECIALLY that this has NEVER happened to us before. But no. It was a solid NO, several times from the management at customer service to waive the $40.00 overdraft fee. Is it the $40.00? Not necessarily, but the very principle. And then it’s “Merry Christmas” to end the call. Yeah, thanks PNC for giving an overall financially responsible customer a break after ONE mistake was made. Thanks.

I applied for the PNC High Yield Savings because of 2.35% interest and tried 3 times to work through the security verifications which timed me out and/or disconnected me. I called many times over a 6 week period and finally through a USPS paper trail had an account set up with PNC but not online yet. That process took another 2 weeks of spending hours on the phone after being transferred multiple times. Their phone tree service is also very poor to get to talk to the right person who knows anything about this product.

I applied for the PNC High Yield Savings because of 2.35% interest. I applied online and I received the approval notice email the next day. The email said to call PNC to obtain the account number so I can enroll in online banking. First the phone number did not work. I had to Google customer service phone number. Then I got transferred multiple times. The representative does not know the process of opening PNC High Yield Savings so they are asking for PIN number or account number. I spoke to escalation representative and got the toughest security questions ever. Then my call got disconnected during the security verification. Hopefully the experience will be much better once the account is fully set up with online banking. Otherwise, I will be wasting more time trying to close the account.

I have had my accounts with PNC for over four years. When I opened it, the minimum balance required for the Premier Money Market was specified at $250.00. I have $600.00 in that account and $2000.00 in total between my checking and two other savings accounts. I saw a $10.00 charge assessed today and called customer service as to why. I was told a big lie tonight; I was shocked when the pleasant woman, after putting me on hold for several minutes, told me that a $5000.00 minimum balance in my Premier Money Market account is required. I have rarely had the luxury of having that amount of money in an account. Furthermore, the woman told me that I have been assessed the charge for years. I reviewed my statements. False statement. Well, this BS pretty much seals the deal. Leaving PNC tomorrow and going to another bank. I don't do business with people who lie. Period. End of story.

There has been numerous occasions where PNC bank will not reflect actual balances, debits or credits. They slipped up when the rep. informed of two debits in their back end (detail report) I could not see online. Debits were held for several days that did not reflect by balance but they charged me 2 overdraft fees. I will be reporting this incident to the state. They were sued and fined a few years back for the similar violations.

I went to bed on 12-12 with a balance of over $500 in my account. Woke up to an overdrafted account of $123.89. My account was actually $51. & some change overdrafted from miscalculating my funds. They charged me $72 in fees. I didn’t even have a chance to put money in the account on the 12th because I had a positive balance & not overdraft emails or notifications until 7 am. So why the heck should I be punished? I posted a photo as my proof. You can see the screenshot of my picture at 1:08 on 12-13. I got the overdraft notification the next day. They are suppose to notify me the day I overdraft my account.

I opened an online account there on 12/5. They took 2 days to "approve" my account then sent me a letter with the only last 4 digits of the account number. You need the full account number to log on the first time, so this was worthless. I called and had to be transferred three times and go through the full ID process each time. Everyone I spoke to was unfriendly and robot-like. When I finally lost it when asked to ID myself the third time, the guy lectured me about how I was speaking to him but finally provided me with my account number.

First I want to say PNC Bank smart access is the worst idea ever. The first time you have a problem or dispute no communication from the the dispute department. They close your account. You cannot get your money out. How does a bank close your account and don't even notify you of it. In the midst of trying to call everyday to get my money that they have approved to give back. My lights have been turned off. My other bills are due. This is inexcusable.

The PNC Branch at 1919 Pennsylvania Ave. in Washington, DC is the worst place you would ever want to have any service. They simply DON'T care about your requests and they are very lazy to their job. I requested some foreign currency and they said they would call you when arrived. No, they won't call you. When you call to check the status, they would say no because they don't have a courtesy to check the envelopes and they blame post office delays. Finally when I asked the general customer line for help, I called the branch back and the manager had the courtesy to check. Then she came back and let me know the currency is in their branch. I spent more than one hour to find a simple Yes or No answer. Try to avoid this PNC at all costs.

I had read a few concerning reviews but because of the highest available interest decided to go for it anyway. Terrible mistake. The approval of the account went smoothly but then the ongoing frustration continued to mount. Even though the account was approved, I couldn't transfer any money into the account for 5 business days. Now understand, I was trying to put the money in, not take it out. Once I was able to transfer money in, it had to be done in $75k increments per day. The maximum amount that can be deposited in 30 days is $250k. I wanted to deposit $375k. As you can see PNC seems to be doing everything possible to keep me from doing business with them.

Their website is total JUNK - since I cannot use more suitable words in public. It's hard to use and far, far outdated. When the website fails, they will charge you fees due to their own outdated slow 90s website. Then trying to deal with their incredibly poor customer service is yet another obstacle to contend with. I'm unfortunately forced to use them because my mortgage loan was transferred to them, and it was hard to get the first payment made because their site kept bugging out. Tried to contact them and they responded THREE days later. It was very hard to set up a simple pay-from account on their website and since their site failed they charged ME an extra $15 fee, which they then said they could not remove. Which is baloney, you can remove a bogus fee. I could go into way more details but just want to warn of poor service ALL AROUND! STAY away from this so-called bank.

We started our business with PNC and asked them for the credit card reader through them, they told us that it will be $27 a month to lease it and no minimum sale amount required. Also the device was insured for the lifetime of the lease of two years. I did ask the PNC representative that came to my store to talk with me about the machine and confirmed twice that I will only pay $27 a month for the lease, nothing else! Within a month we started to receive fees for apps that were supposed to come with the machine, they told me I had to have insurance on it and that it did not come with it and then today they charged me double for the machine for the month. I am so disappointed. The only explanation they can give is that I was charged for two months of use and I have only had the device 23 days. I have asked for everything to be canceled and take their machine.

I'd been keeping a close eye on my account through online banking because I had overdraft fees at a time when I shouldn't have. I should have taken screenshots to prove it. Direct Deposits have been sitting in pending while debits are allowed to come through which caused overdraft fees. They will not refund and insist they have posted items as they come through. I also noticed several dates had changed on items that had been posted (not pending transactions). The change resulted in my balance changing from day to day causing an overdraft fee. Keep a close eye on your account and take screenshots of your activity. I will be closing my account with PNC.

Spoke with Jennifer ** in the Retail Escalation Dept in the hope of trying to understand why a computer application denied me the privilege of opening a Checking Account online? She informed me that my application was rejected and a letter would be sent out to me. She could not explain why my application was rejected and refused to allow me to speak with anyone else about my situation. Is this the kind of institution and people you want to be handling your money?

PNC Bank charged me 430$ in fees 'cause they paid out 3 of my bills which made me overdrawn. The 1 $19.55 check cost me $144 and they still didn't pay it. 2nd one for $47 cost me $72 and didn't get paid. This was only 9 days. This is bull. Been with them 40 years. Time to find another bank.

Never late, never past due, never not paid every dime I borrowed from them back and they wouldn’t loan me any money. In my working life I put everything I made for while with them which was Million plus through the bank.

A few months back I financed a vehicle through PNC. I am astonished they don’t have online bill pay. You have to mail a check with coupon. I signed up for auto withdrawals and I was told I’d receive a letter once it was set up. WRONG! I mailed a check and they auto deducted. I called and asked for a refund check or reversal of the auto payment. Because I don’t bank with them, it would take 2 weeks to get a check. No problem. I called 2 days later to find out if a check was mailed. “No ma’am. We were unable to verify your address.” WHAT? They had me verify my address when I called previously. Why wasn’t I called? Had to ask to speak with a manager 3 times before I was transferred.

Today I got an email time stamped for a time I was not even awake, saying the email associated with my SmartAccess card has been changed, and to call if I didn’t authorize this change. Before calling, I tried to log into the account and it said the last 4 digits of my SSN were wrong. So I called, and the rep noted I had called earlier in the day to change all of my information - I did not. They let some random person change all information associated with my SmartAccess account INCLUDING THE SOCIAL SECURITY NUMBER *OVER THE PHONE.* And for me, the rightful account owner, to change it back I’M the one who has to take time out of my day to visit the branch to prove my identity. But this was not so with whatever freak stole my information! This is NOT a bank that values your security whatsoever. Stay away.

I will never do business with this company again. I have been trying to refinance the auto loan they hold for my Jeep. My credit union has sent 4 checks totaling well over 100,000 dollars and PNC continues to A) say they never received them, B) we received it and know who signed for it, C) it takes 21 days to process a check d) they never received or signed for a check - even though they before admitted they signed for the check and D) will not back date the check even though we have tracking numbers. This currently costing me over $500 in interest they refuse to return. Sometimes they will talk to my bank and give them my personal information - until we ask for the payments to process, then suddenly they need me on the line. So either they are breaking the law by giving out my account information or they are lying to make the process harder. NEVER DO BUSINESS WITH THEM! They are impossible to work with.

Very dissatisfied with the Escalation team and customer service. Told late payment issue would be taken care of and it was not. Made payment of $51.33 in June and $551.33 was taken from my checking account. Told 3 times that they were refunding the $ and 5 months later I am still waiting, even after 6 calls to different individuals. Now Samantha at Escalation Team was helping but never once did she actually listen to what I said. Terrible service, I choose to never get another loan thru PNC.

Checked the website to see if my Social Security check had been recorded yet. Shocked to see my checking account balance was ZERO. Cannot access activity for checking or savings. Savings was transferred previously since I am closing the account. However it takes Social Security 60 days to change banking info so the deposit was supposed to go there. Website says I last accessed my account at 9:35 pm. I knew that was incorrect so to be sure I checked my browser history. This desktop did not access the account at 9:35 pm. And of course, I tried to access the account after hours so there is nothing I can do now. Just spend a sleepless night wondering if I'm broke right before the holidays. This is the last time they will jerk me around. Found this website trying to see if others had reported the system down. At least I know I'm not alone with my dissatisfaction with this bank.

I have had an account with PNC for about 20 years. We had a hurricane in Wilmington and the devastation was horrific. Because of the hurricane I had financial difficulties. They closed my account a few days before my direct deposit was to post. They held my check and are still holding it. I had to make many calls to PNC and the payroll department to try to locate my money. All the PNC employees told me the check bounced back to payroll. Payroll had no indication of this. No one from PNC got a clue where my money was. Finally I spoke with someone who told me they were holding the check and it would be mailed to me. It has been a week since it was mailed out and I still haven't received it. I called and spoke to Mark **. I asked him to cancel the check and wire the money to my bank. He said they can't do that.

Loan Originator lied to get my business. I didn't realize until my closing documents arrived 7 weeks after the process started that I was lied to on June 27. About the rate, time to close and closing costs. Every time he spoke to me it was on his personal unrecorded cell phone. Therefore, there are no recorded conversations at PNC.

Made an account address change I did not ask for (instead asked to sign up for web banking so I can manage elderly parent's checking account) and 3 calls later, they were still not able to resolve issue. SHAME!

I attempted to make my credit card payment via the telephone automated system without success. And subsequently was put on hold for more than 20 minutes while attempting to pay via a customer service representative, resulting in a late payment scenario. Background: PNC does offer a late payment exception but contains very strict guidelines. They employ a very inconvenient on time payment cutoff of 6 p.m. (E.S.T.)! I have 6-8 credit cards, with American Express, Citicards, Chase, & Bank of America among others, and in all cases there is a cut off time for on time payments with the earliest being 8 p.m. (E.S.T.) up to 11: 59 p.m. (E.S.T.)... very manageable and understandable.

On Sept 3, 2018, I submitted forms with PNC Bank to start bi-weekly mortgage payments effective Oct 1, 2018. The bank told me this was not possible unless I opened a checking account. I reluctantly did so even though I did not need another checking account. Shortly, thereafter, I received a letter from the bank confirming that my application had been accepted.

On Friday 10/26/2018, I visited PNC Bank located at 340 Madison Avenue, New York NY 10173 and I used the ATM to deposit funds into my account. The ATM malfunctioned by accepting my deposit but the transaction was not completed as my receipt was not printed nor was the funds credited to my account. An error message came on the screen of ATM machine stating that no more than 50 bills can be entered at a time and the machine returned only a small portion of my deposit but kept the majority of my deposit. My deposit was under 20 counted bills. The machine then read that ‘service has been called’. I called out for someone at the branch to assist and was ushered to a banker who informed me that there was nothing that he could do since the bank does not service the ATMs and proceeded to call into the claims department.

I will be closing my accounts shortly. What a load of crap... had money in other accounts with them but still took a $36 charge for going under by a dollar. Called to ask if it could be waived and why they didn't take it out of another account and was told no. Enjoy your $36. I'll be moving on. Ridiculous.

No response to request for follow up - I've had an account for 32 years. Recently had fees applied I disagreed with and called expecting assistance. Spoke with two very rude reps, so called my branch. In both cases I was told I'd get a call back regarding my complaint. That was 5 days ago. Description: I made 7 or so purchases each less than $3 after confirming my bank balance. The following day I saw a bill payment that legitimately put my account in overdraft, but it was listed between the several small purchases. PNC then added $36 overdraft fees to 2 of the $3 transactions. I will not stay with a bank willing to lose a long term customer due to $72 false fees.

I decided to give this bank a second chance after having to close an account because they would not stop withdrawals from a scam operation. I opened an account for a non-profit organization and after jumping through a lot of hoops, the account was opened. A month or so later, I received notice that the account was being closed. I asked why and they told me to go to my local branch. The local branch said that I had to sign a few more papers which I did. Today I received a check saying that the account was closed with no explanation. This is the worse bank I've ever dealt with.

On 9/20/18 I called for a payoff amount, was given $7,488.25 which included a cash advance balance of $661.64. Paid this amount on the due date but it wasn't actually applied to account until 9/24. Received my Oct statement with a balance due $13.34 from the cash advance balance, not purchases. 10/4 3:51 pm I called cust serv. Spoke with Dawn **. She stated account closed 9/24 and that's the interest accrued up until 9/24, asked why there isn't interest accrued for my balance on purchases, stated was paid off 9/20, stated account is zero but cash advanced still accrue until account closed, asked her to get a supervisor, she stated she talked w/her super and agreed to give a "Supervisor Exemption Waiver" for $13.34, allow 3-5 days to appear, wanted guarantee it will be done so I'm not charged a late fee, stated no fee since 3-5 days is before due date 10/20.

Highly recommend to not bank with PNC. Horrible Bank! Opened savings account online only to have my funds on hold for weeks and held hostage not having access to any of my money. Do not bank with PNC.

I had given my savings account by accident to my rental portal instead of my checking account. I had called because the portal kept taking money and did a stop payment from everything from that company. Well, the first rep only did a stop payment for the rent amount and not everything that was supposed to come from that company! So the portal tried to take out a fee for $20 and that kept giving me NSF fees three times. When I called again the second rep stated the first rep didn't do a stop payment for everything! So he did but fees kept coming out and today when I called a manager at escalation he refused to understand and listen that the first rep didn't do the entire job like he was supposed to. Otherwise nothing should be allowed to come from the portal!

The phone customer service was exceptional. The associate showed empathy about any the wait time as a result of slow network issues. Nevertheless, I was charged an overdraft because I had inputted the information of my savings account instead of my checking entirely by mistake. I explained to them that I obviously had money in my checking account and that it obviously wasn't intentional yet, they rejected forgiving my fee because I had been forgiven before (more than a year ago) and that somehow barred me from getting more. These overdraft fees were never intentional and were a result of a school loan system that would continually change my account without permission and the business would not return the deducted amount. It's ridiculous what businesses are allowed to get away with nowadays!

Worst service! I used the PNC App and tried to pay my credit card. The App had a feature of “Pay my Bills”. I transferred the money and it took five days to send it. Then the PNC customer representative promised me that he would help me remove the late fee. Today when I checked my account. The late fee was not refunded. I called them. The representative named Austin (in the acceleration support team) told me he could not help and later hung up my phone call. Since PNC could not help, why did they say they would previously? I was shocked by Austin’s attitude because never had I met such a rude customer support!

I've been a "customer" of PNC for several years and I'm done at this point. Customer service is a joke and I'm tired of being nickel and dimed. I do my banking online through the PNC app and it's caused me overdraft charges due to latency of charges showing up and I noticed the last time and this time that dates of money going in and out have changed. Sure it's just negative a few dollars but PNC will charge you $30 something dollars on any amount overdrawn and then $7 until you can straighten it out. This bank is garbage, go anywhere but here.

I just opened a account with PNC. In the past my dad has endorsed check to me for bonuses and such. The 24th of October he endorsed another check to me and it was a higher amount than in the past. With that said I knew there would be a so many day hold on the check that in understandable. Now it has been past 14 days and all of a sudden I'm told the check will not be available to me so I call my father. Upset he reaches out to issuing bank that informs him the check had been paid for over a week now. I contacted PNC they have no answers for me. Just keeps repeating they believe the funds will not be paid. YES my friend they will and have already been paid to PNC. Where is my money? Now I'm told it will take 30 days to look into. What kind of scam is PNC on?

When calling in a complaint about a local branch I asked for a return call from the District Manager instead of the Branch Manager. They absolutely refused to tell me who it was and would not guarantee a return call from the District Manager. I was told that was "strict" company policy. Any complaints I had could only be handled locally. She wouldn't even forward my complaint to the District Manager only the Branch. Which makes zero sense because that is where the problem stems from. That’s like the fox guarding the hen house.

I have been an account holder for years since PNC took over RBC with whom I had been a long-term customer. I have personal and business accounts. Last month the bank canceled my 2 business accounts and personal account without notice. This caused numerous recurring payments to bounce and prevented me from accessing cash while traveling in Mexico, during the week it happened. Upon return, I was advised that my accounts were closed because the bank was missing information regarding my citizenship (I am a green card holder) and I needed to take various pieces of ID to the local branch. Which I did. After an hour with the local rep, and him on the phone with HQ, it was determined that they did, in fact, have all the ID on file and that the accounts should not have been closed in the first place!

I needed to have a document notarize and found a PNC bank near me in Hazel Park Michigan near 9 mile and Michigan blvd, every other time I needed a document notarized I always went to the closest bank to me and no problem. But PNC must have a policy that they will refuse services to anyone that does not bank with them, not the best way to make new customers. I don't think they would have even given me change for a dollar. Feel bad for customers of PNC bank, they can’t even treat people like human beings. Hate to have them taking care of my money.

PNC Online banking has been difficult to work with. They have made two major mistakes on our bill pay account in the past year. One typographical error, one penny short, caused us to have our health insurance cancelled for three months in arrears. We had no idea we did not have health insurance, all because of a one penny error. On another occasion, our credit card payment was paid by PNC Online Banking. We received a confirmation that the check was issued and sent two days before the due date. Received our next statement and found out that the credit card company never received the check and assessed us interest fees. We always pay our bill in full every month. When I asked if PNC would stop payment on the missing check, I was told they were not responsible.

I've been a customer for 10+ years, but due to some recent major problems, I am now taking steps to close my account for good. The first problem: I fell on hard times this January because I did not get paid that month, so I bounced some checks. I got charged fees, which is understandable. However, I had a hard time paying back the fees, so it led to Continuous OD charges that added up fast. I ended up losing over $200 in fees because of this. When I finally got paid, what I owed plus the fees came out. Since this, it's been a long uphill battle of trying to catch up: I keep falling short, overdrawing, and then get charged even more fees. According to my last statement, I have amassed over $900 worth of OD and COD fees this year. That is not counting returned check fees or stop payment fees.

I recently got a car loan through a different PNC branch, which was a nightmare, horrible experience that took them months for them to get the paperwork right. This was switched from GM Financial. I went to the Algonquin branch yesterday to deposit my overpayment check received from GM. The check is written out to me & my former co-borrower. My co-borrower signed the check, I signed the check & when I went to deposit it in my PNC account they told me that we would need a joint account in order to do this! WHAT??? This makes absolutely no sense at all. They clearly are incompetent & should not be working with people’s money. I called the branch I got the loan through & they agreed this makes no sense, so now I have to go out of my way yet again for their repeated mistakes. I’m about ready to pull my loan from them.

I have dealt with this bank for 3 years and will now be closing my account. I made a cash deposit after hours for a bill that would be automatically taken out the following day. The ATM ate the money without crediting it to my account. The next day, the bill was withdrawed, overdrafting my account and charging a 35$ overdraft fee. After over an hour on the phone explaining the situation, I was told that I would have to file a dispute to get my money back. The woman was very helpful and ensured me that the money would be credited back right away.

PNC is the worst bank I've ever dealt with. I opened an online bank account called a "virtual wallet" with PNC 12 days ago (08/23/2018). According to their enrollment process you have to make an initial deposit in order for the account to be created, and one option is to do a direct transfer from another bank, so I chose that option. I opened the account at night and the money was transferred from my existing account the next morning, but as of this afternoon (9/4/2018) it still hasn't shown up in my PNC account.

PNC Bank lives to charge fees. I have had several issues but this is the latest. I have three overdraft fees of 36 dollars each, and then two seven dollar "continuous overdraft fees" and a 21 dollar "continuous overdraft fee". I called and reported that one of the transactions reported was fraudulent and it was already reversed, and the customer service agent even refused to take off the fee for that until I insisted. I do not get paid until Saturday, and how many more "continuous overdraft fees" are they gonna charge? I have direct deposit, they know the money is coming, but it's how they make millions and billions off struggling people like me.

My ongoing issues with PNC during retirement. Went online to check my HELOC only to find over 5 thousand dollars in late fees never having made a late payment with a credit score of over 800. This is serious stuff. Took time away from my family to call. Very nice person was able to tell me they have a system issue no late fees. They just have no way of letting customer know since it is impacting so many. tThe only way to find out is calling. I called executive response team the next day. They claim it is a company wide issue that they have no way of knowing how much stress it causes me or they do not compensate for my time lost that I will never get again.

I prepaid my taxes in 2017. I notified PNC about the prepayment and said they would adjust my escrow account according. They didn't. After 12 phone calls working with 3 supervisors 3 months later they still didn't get it correct. I again initiated a new escrow analysis in July and they still haven't calculated my escrow properly. They are making money off of the excess funds they are collecting off of me. Don't get a mortgage through PNC or if you do expect the worse service you can possibly imagine.

I've been dealing with rude and unhelping reps for years with PNC! As a customer service rep myself for a payroll company, I KNOW how to treat and understand others' POV, but apparently most of their reps don't get trained on decency esp. when you're dealing with someone's finances. I had 1 great experience with an amazing rep just a few weeks ago (but it's the one time PNC doesn't send a survey link to take, go figure) named Bill **. He acted like he genuinely cared and wanted to help and actually did so (gasp, I know). He was so understanding of the situation and went above and beyond in taking care of everything that I got emotional such people still exist in the working world.

In a nutshell, a bunch of over promising and under delivering. From top to bottom, their communication, attention to detail, and estimating is the most horrible I have ever encountered. They left us homeless for 4 days because they failed to get to our file in a timely manner. It seemed like they just forgot and overlooked it somehow. We communicated everything on our side and gave all the documents requested quickly, yet when it came to closing we had to get everything rescheduled 4 different times because they couldn't figure it out. From the VP of Mortgage, all the way down to the loan officer, communication was terrible. Follow through and follow up was non-existent. We had to follow up EVERY single time. I do not understand how a company would allow this type of service. Might as well just go through Quicken Loans.

Just found a charge on my business bank statement called Cash Flow Insight which I've never signed up for. Customer service claims it's a legitimate fee and absolutely refused to refund. The best part of all? Because of Cash Flow Insight, I can't see past the 5 recent entries into my account - which even the rep admits he can't resolve. Terrible product, terrible customer service. Never again!

So I disputed some items off my account some months ago. They said they sent me a letter which I never received btw. Stating that I need to send something in concerning my dispute. But remember I never received that letter. I have my own business and when I send important documents I send it certified. That way I know they got even if they say they didn’t. I receive my neighbor's mail all the time on accident and I would of course return. Let’s be honest most people don’t do that. They are saying because my dispute is over 120 days old they can’t give me my money back even though I have a letter stating they were. So I talked to this manager who was getting upset with me because his punk ** didn’t understand what I was saying. I’m definitely going back to Chase or anywhere else that’s not PNC.

First this: I understand fully that any bank can cancel your account for any reason AND they are not required to disclose the reason (due to the fact that in American lawsuits can happen for any reason). Second: I have been living and working mostly overseas. In the past year have been transferring about 4k USD a month into my Virtual Wallet primary account without a glitch. I am stating this as it is THE ONLY change I had in dealing with my accounts for many years. In June I was notified via mail that my VW accounts would be closed. I called the CS number and was told that it was due to inactivity. I told them there was activity, and explained fully everything that I do with the accounts. They then told me as long as they were being used in the way I described the accounts would not be closed.

It took PNC nearly two months to process my auto deduct forms through my own bank--- Jackie **, Megan **, and Anna **(all "Customer Service Escalation Managers") were of absolutely no help. They lied (claiming that the Consumer Loan Center had never received my paperwork, even though I sent the packet by registered mail), extorted an electronic transfer of money from my bank to cover the first monthly payment, and charged $71.00 (!!!) finance charge (on a 5.89% APR loan for a very small loan amount).

My wife and I went to PNC bank to open up a checking account. We went together but decided for tax reasons and other reasons to have the account in my wife's name only. My wife was traveling to Tokyo and Korea and we wanted to make sure we can take money out of any bank there by either cash advance or ATM. We were told, "No problem as long as they have the visa logo and/or Global ATM." Well it was not. Because my wife tried a few banks to get money out they then put a block on the account. My wife was having surgery and needed the money to pay for it. She had to borrow money from a friend to do that.

I only wish the CEO or CFO read this complaint. I have used your online service. It needs an overhaul, I have gone into your banks. They are the worst. From the time you walk in the door to the time you leave. I have called your 1-800 number. They are great at not having a clue thus they put you on hold and transfer you to someone else who has no clue, I call your executive office. They do not care that I spend time away from my family to resolve an issue due to your bank errors and they do not respond to the better BBB.

Opened an account. A check was returned. Made a deposit in cash to cover it. They closed my account. Not a warning. Nothing said. Worst bank in the world. Take out your money and go to another bank, every time you call customer service they tell you something else. Let them stay in New Jersey.

I work the night shift and do online banking around 3am. I am getting this message "Transaction history is currently unavailable. Please wait a few minutes and try again" every day. I can log in but unable to do transactions. There should be a front-end message if the site has a problem or going thru a maintenance. There is a no customer service available until during the day. It is very frustrating!

So I sign up for this crummy bank because they were offering $200 as a sign up bonus as long as you open a bank account with $1500 and keep it for two months. So what happened after two months? I began to get a maintenance fee. How convenient for them. Complete B.S. I will fight for my sign up fee and flee with my money.

I hate this bank. They do not care about their customers at all!!! I will never tell anyone to go here. I've been a customer for many years and they could care less!!! When your acct is overdrawn they wait till you get a fee then they email you instead of emailing you so you can fix it!!! Not to mention the rude ** I talk to on the phone!!! This is only one of many issues I've had with this dirty bank. They are in it for the money and say ** you to their customers everyday!!! DO NOT BANK HERE EVER!!! YOU WILL BE DISAPPOINTED!!! ** YOU PNC BANK YOU SUCK!!!

PNC Review. I had several items that had been charged to my debit card and I decided to dispute them. I was in Myrtle Beach at the time but was going to Italy for several months for work. I spoke to the escalations department and they told me they could either mail me the forms that needed to be filled out or I could come into my local branch. I told them I wanted to come to my local branch since I was going Italy for several months and getting mail over there is always a challenge.

Ok let me start by saying when I first opened acct they was running a promotion. I found out about online but once I went into bank they didn’t tell me about it. Get home call. They tell me I have to close acct and reopen when I had already set up automatic deposits with my job and my human resource dept is located in Denver. I am in Alabama so that was going to be a process and they still wouldn’t waive it and give me the promotion. That was my first flag. When I used my card somewhere and they took it off but then the transaction was missing and showed up days later. Acct got drafted. Was charged NSF fee 36$ and 7$ each day it was in the negative and from what I have read I am not the only one. Wished I had seen this a year or so ago.

These are the times we live in now. Where it's ok for the teller at PNC bank to put your hard earned money into someone else's account. Took three phone calls to get it sorted out because she simply did not want to deal with it. Now my account is less than 20.00 and I have three more days of gas and food to provide for a family and how does one make it on that? How do they think this is ok? Why should I have to wait on money that should have been deposited two and a half weeks ago. Why should my family suffer for their mistake? I seriously cannot even believe this. Shame on you PNC!

PNC Bank requirements to automate loan payments grows ever more convoluted and obscure. The customer cannot automate future payments in any amount beyond minimum payment due. Today, a conversation with customer service I learn that the customer cannot make a payment from an external checking account (transfer funds from an external account). When I asked to speak with a supervisor I got a voicemail from one Kelly - who does not work on Fridays!!! What sort of financial institution is this? I echo an earlier commentator: my loan was transferred to PNC. I have never had a good experience with this bank. They always want to know "the amount of my last payment" - something I can't always remember. And if you can't remember - they can't help you.

Here's the cute trick PNC Bank is playing: Say that you made a $1,000 deposit today. Say that you have written three checks, each for $200, that are also presented to the bank today. PNC will allow $100 of your $1,000 deposit to be credited to your account at 11:59 PM. Then, they will present the three checks for $200 each against your account at 11:59 PM. Since you don't have the money in your account to cover the checks, they will charge you a bounce fee of $36 for each check. Then, ONE MINUTE LATER, at 12:00 AM, they will credit the remaining $900 of your deposit to your account. And they cover the three checks so they are not returned (how nice of them, ha), but you just paid them $108 (3 times $36) in bounce fees. What a great bank this is! I wonder where they learned this slick nasty trick? Stay away from this bank!

Garbage company! Called today because my merchant services was taking a week to deposit into my account. Supposed to have 24 hr support, obviously do not! So ask the lady what she can do. She says nothing, she is I credit card department. I say, "Ok, can I please speak with your manager?" She says she is the mgr! I say, "Ok, can I speak with your boss please? You did nothing wrong, the policies are mess." She says they can't make outgoing calls! I said, "Ok, please have someone who can help me and call out contact me." Then an abrupt click! She hung up on me!!! What kind of professional does that! And she is a representative of them!!!

PNC website badly run and apt to cause you to overdraft. Pending charges are disappearing from the pending list and the money reappearing in your available balance only to have the charge magically reappear and be paid late night on the next banking day. This has gone on for months. I am now screenshotting it daily to prove it, and it happened again today. I am leaving this scam of a bank. I should have done it several years ago when they embarrassed my husband declining his card at a business lunch. Their reason? The charge was coming from Miami Florida.

July 3, 2017, I went to PNC Bank at Shoprite Branch located at 2200 Neshaminy Blvd. Bensalem, Pa 19020, to withdraw $2000 out of my checking account, PNC Bank teller processed my request got the money and left. A few days later I got a call from PNC Bank Credit Card department congratulating me on the credit card approval, I told ** that I never applied for a credit card, ** told me that he has a filled out application, I told ** it must be a mistake, ** again told me that there is an application filled out under my name, I told ** to shut it down immediately, PNC Bank Pulled my credit report twice by PNC Bank Employee on July 3, 2017, without my permission, without my knowledge.

‪I too would like to share my PNC experience. I am an honest hard working typical American Grandma. PNC bought out National City Bank many years ago and so my loan for my truck swung to PNC Bank whom we finished the loan payments to, all paid off years ago, in full. Apparently someone was lazy with the paperwork. We were still driving the truck until a recent wreck. Suddenly we find we need our title so off we went to our local title office. Found out that “National City” aka PNC Bank still shows a lien on it! Say what?? More than 10 yrs later?? I call PNC so far I have spoken with 4 “Resolution Agents” and someone I keep emailing with here on the help site. Two agents were able to find my information and confirm I owe NOTHING to PNC but yet they have not RELEASED the lien showing on my title.

I have never had an enjoyable experience with PNC. I have banked with them for 10 years, originally opening an account so I could receive direct deposit from my job at the time. During this time, they've changed from National City to PNC and everything has gotten worse and worse. When I started I had a Checking account and a Savings account. When I quit, I had Primary Checking, Standard Checking, Reserve, Growth, Interest Savings, and Spend accounts. Where do these accounts come from? Who needs this many accounts? I went to write a check which I haven't done in years, for a $10 expired parking meter, and the money came out of the Reserve account which I didn't even know I had at the time. The account didn't have any money in it of course, and accumulated $220 worth of overdraft fees. I never noticed until I finally got a call from PNC notifying me of this.

STAY AWAY FROM PNC INVESTMENT AT ALL COST! I opened a joint investment account with my wife on 2016, and two individual IRA accounts. I trusted my investor to pick out an investment for us, and that is when the nightmare begin. He told us the accounts will be mature in 3 years, and I will have guaranteed to at least have my initial investment back. He quit the job in less than 6 month, then my file got transferred to another investor, who quit within 4 weeks.

Was doing business with this bank then someone stole $90 from my account in Mexico. Took three months to get it back then I talked to the bank tech to red flag it but the same person tried to order airline tickets a few weeks later. Bad experience.

This bank is far from customer driven. I HATE THIS BANK. I have been trying to change my auto draft, which I am allowed to do, but I call the customer service line and have received three different suggestions on how to accomplish this. I have been provided wrong fax numbers and different instructions each time I call. I finally called a branch and my loan agent never returned my call. It has been a disaster. I have it set up on auto draft, which they required even though my two previous loans have been with PNC and I had a perfect payment record and I have a beacon score over 750. They do not care about their customers. Three months now and I have not been successful at getting my draft date changed. PNC SUCKS. Please. If you are considering a bank, please do not use PNC. They are not customer friendly nor customer driven. STAY AWAY.

I feel that my account is being closed out in a wrongful manner. They gave me the excuse that it was because of fraudulent activity with wire transfers to my account. This happened because of miscommunication on the bank's part for not giving me the right numbers for wire transferring internationally. And then to not notify me that my bank card was suspended and I could not pay my bills on time and incurred late fees is totally unacceptable behavior from the bank. I feel that I should be compensated for something.

I’m new to PNC bank and will be changing again shortly. I just went to my local branch to open a checking and savings account for my son. I was told we would be waiting a little bit because they were in between lunches. When I asked how long they said an hour. Must be nice to have so much business that everyone that can open an account for a new customer can leave for an hour together. Obviously they aren’t interested in new business or the business they already have.

The fees are ridiculous! PNC Bank is not loyal to their customers. Managers in several branches in the northeast are rude and self-entitled. I finally had enough and switched to Citibank. What a complete difference. I'm so much happier in every sense of the way. All these ridiculous PNC Bank rules don't exist at Citibank. I do not recommend PNC at all.

I've been a customer of PNC Bank for more than 35 years. (Northeastern National Bank and Trust Company) before the takeover. I've always had a good experience with this bank and never had any problems.

They lost a $30,000.00 deposit then Tried to blame me after I showed them the deposit slip. No apologies. It was deposited in someone else account "by accident". I had overdrafts and fees they DID not cover.

Have been dealing with this bank for over 35 years, always with good people, and courteous help. Haven' t had any bad experiences and don't plan to change banks in the near future!

Trying to get a title released is more difficult than flying to the moon. Days of delay and no information. Just got off the phone with one of their agents. Took honestly 55 minutes to end up with NO information as to when my title will be released. The loan was paid up a week ago! You can only imagine how unhappy my buyer is and I don't blame him. They say they are overloaded!!! Of course Bill Demcheck, CEO, would never have the decency to hire more people to actually have customer service. NO, his $13,000,000.00 last year was just not enough money for him. Yes that is 13 million!!! But you as a customer are just a piece of dirt. These guys should be put in jail.

Had 3-5 calls from automated phone line requesting information. Did not respond. NO one with a brain cell will respond to those anymore. Finally received a call from a PNC rep from loss prevention. She indicated that my card was compromised AT the location that I last purchased something. I do understand that this isn't possible. She had me on the phone for 15 minutes and put me on hold to try and expedite a replacement. I waited on hold for another 12 minutes only to be disconnected. I called back 3 times and was disconnected before I got to a rep. I then had the displeasure of getting "Pam" who actually put me on hold while I was talking and then came back to the line and said "are you done talking so I can talk." Rudest, most disrespectful person I've ever dealt with. She should be fired.

Closed account causing checks to bounce - My daughter planned a trip Overseas to volunteer to help Others. We issued a check To the travel coordinators and the bank close the account. According to our records the bank Authorized us to issue the checks. Said the account was good and the account was closed. They claim by the account holder which was not accurate. The account was never authorized to be closed causing insufficient funds fees. I researched other reviews and a turns out this seems to be a common occurrence with this bank generating revenue from this ERROR.

After having an account with PNC for 10 years, I inquired about a home mortgage loan and was working with Kara **. I spent a week provided 3 years of tax returns, all investment accounts and contractual information on my employment. I was told that my credit score was very good and should easily qualify for a loan based on my debt to income ratio. I never heard back from Kara and after leaving numerous messages and contacting the complaint department, Kara returned my call and informed me that the "underwriters won't approve the loan because your contract is only for a year". I had the director of the program contact them to explain that the standard contracts are a minimum of a year but intended to promote long-term employment. Regardless, Kara could not explain why my calls were not returned and the at this point I will never do business with PNC again.

This is the worst customer service I have ever experienced. I received an email that contained my balance at 12:45PM on April 16th. According to my Virtual Wallet app that the bank sells to you as a tool to make banking with them "worry free" the amount shown in the email was accurate. I never deposit the full amount of my check because even though it is payroll, it takes days to process. I deposited the first check I received after opening my account with PNC on a Friday and my funds were not available to me until the following Tuesday (even though I was told I could access them the next day). After that I opted to pay to have my check cashed elsewhere and deposit a portion of the cash into the account, so I always have cash on hand at the house. As of 11PM the amount had not changed in my account, and I had not used my debit card in two days.

PNC is the worst Bank period for fair treatment of its customers. On 3.27/2018 I requested a Balance transfer which "immediately" posted to my PNC Card. Upon contacting Customer Service, I was assured that a check had been released the very same day to the other bank. After 18 days no check has been received and PNC declares it must be lost in the mail. Apparently the only option is to reissue and wait another 15 day process time - CANNOT be expedited. That leaves me carrying the same debt obligation for 30 days with both banks. This is "legalized stealing" on the part of PNC since there will never be any incentive to mail out offsetting checks in a timely manner. Anyone taking advantage of this "unsolicited" offering should only use the provided checks - DO NOT use the Online script.

Overdraft Item fee - I AM SO disappointment of PNC bank Customer service. They are the worst bank ever. I will never bank with them again. I will close my account with them and go and bank with other bank. They had the worst customer service. They aren't trying to listen to you or try to help you out. Never will I return back to them again. Are so rude when they are talking to the customer. They are just bad service. They just horrible? I am better with other banks.

I honestly don't know where to start. Basically, I applied for an online personal loan. This company called Advance America was all a fraud. I reached out to my Bank (PNC) on 3-13-18 to professionally dispute this matter at hand. Let's just stay as of Today 4-5-18. I have not gotten $1000 situation finalized. I will continue to fight for what is right and justified. Please could someone help me. After, tomorrow I will be notifiy my local police department as well as the BBB...

My son made 3 car payments at one time in February and received a confirmation number. Two weeks later the money appeared back in his checking account at the other bank so he called PNC to see what happened on 3 separate occasions and was told all 3 times the payments posted and he was all good. Yesterday morning he woke up only to see his car had been repo'd through the night by PNC bank for non payment.

This is the worst bank to make online payments with. I made my 1st payment by phone because I threw my pin number away after setting up my account in January 2018, which did not work, so I had to make another request for a pin number which took 2 more weeks. My 2nd payment cleared March 07, 2018. (For February.) Made my 3rd payment online March 23, 2018 believing it went through because a confirmation number was given. Well started getting phone calls today saying no March payment has been received. Called back with confirmation number and was told they could not track the payment with that number and my promissory payment was broken March 27, 2018. When asked what did that mean and the lady said the payment did not go through. Why? Money was in my account to cover payment. I have never dealt with a bank that is so difficult to pay payments with.