PNC Bank Reviews

PNC is the worst mortgage company ever. DO NOT GET A MORTGAGE WITH THESE PEOPLE. I received a preapproval on October 19th. I found a home on November 10th. We were to close on December 16th. They have literally asked for the same documents from me 7 times. They keep telling me they didn't get the documents or can't read them. Funny since I'm, in some cases, dropping them off right to the mortgage officer. Our mortgage guy went out on a leave of absence from work because first his daughter was in the hospital and then he was in the hospital. No one from his office picked up the files that were left so my appraisal was never ordered. When it was finally ordered, they sent it back 4 times saying that there were corrections. Who are they to correct the appraiser? Then they asked me again for documents that I had sent in many times.

Today, Saturday, December 17th, I came to a branch of PNC Bank to cash a check that was drawn on their bank and was stopped in my tracks when I was informed there was a $10 fee to cash one of their checks since I was not an account holder. I asked it's the manager could waive the $10 fee as a one-time courtesy but that was also denied. This corporation must instruct their employees to not let go of any pennies.

I've been with this bank for literally my entire financial lifetime and it has been horrible from the very beginning and has only gotten worse. I recently switched to a Virtual Wallet account and that was where the main problems started. They promote this account as a way to manage your finances from your phone and on the go, but nothing in your actual account is accurate. Transactions will pend for days with no explanation, things I have purchased may not even show up in pending at all and just magically appear a few days later after the transaction has gone through. Because of this I get overdrafted regularly, $36 each time a long pending transaction just happens to go through at the most convenient time for them.

I first noticed what they were doing months ago. I looked online to see how much my available balance is before making a purchase. I forget the exact amounts, so these are estimates, but it was over $600. The next day I get an overdrawn account notice to my e-mail. I was upset since there was $600+ in my account, and I only made a $70 purchase. I look at my account and they put through a check that was applied to the account. It was cashed to a month and a half ago. Not only that, but the check and my purchase combined should not have overdrawn my account anyway.

We live in a small mountain town. We followed PNC when they bought RBC. We stayed because we like the staff in our branch. The branch didn't last long. PNC closed and did not even put in an ATM machine. We have to drive at least 1.5 hours no matter which branch we visit. Every time I have contacted PNC over the phone concerning a problem I have received no satisfaction and terrible service. There is no sense in complaining to the bank, they will close the account, they will defend employee error regardless. One branch told me that I could not deposit a check into my business account as our customer made the check out to me instead of the business. This was so ridiculous and erroneous and ignorant on the part of the teller. This same teller demonstrated blatant racial discrimination to the customer in front of me. It was embarrassing for me so I can imagine it was even more so for the person discriminated against.

I have a Home Equity Loan with PNC Bank. We made our payment at the Branch 10 days before the due date and instead of applying it to the loan they tried to auto deduct from a checking account that was closed out 3 years ago. Hence they raised our interest rate 1/4% because they never took off the auto deduct. It took a manager over a week to get back to me with an answer that for a loan I had 7 years without missing a payment no longer qualifies for the Promo. DO NOT deal with this Bank. They have no idea what customer service stands for and are unqualified employees who were not giving the rules and guidelines of general accounting practices.

My email got hacked by a PNC customer. He cc himself on one of my emails. I was doing a contract with an engineer and he requested the down payment to be deposit on his account (the hacker) but the name was my engineers name so I thought it was him. I went to the bank made the deposit for $2,500 to the account he sent me. The teller didn't even bother checking the name on account (which it was different from the one I wrote on deposit slip). She just took the money. Later on I called to see if my engineer got the deposit and he said he didn't send me that email. It was the person with PNC bank account in Baltimore (we are in Jersey). I went back to the bank told them what happen and they don't want to give me my money back.

I give them 2 stars because 1 the amount of banks branches and atm's is a plus... However I usually never get overdraft coverage because of getting burnt in the past (before the national class action suit against big banks and the fraudulent practice) anyway. If I used my PNC card it was taking out that day... However about 1 month ago I just went and opted for the OD coverage and noticed somehow what use to come out the same day (work lunch) now lingers for a day or 2 in pending status... and when it would finally come out I get hit with a 36 fee for a $5 lunch... You call them and they tell you some bs about pending blah blah... Sounds good but I'm not an idiot... How come before I had coverage it was taken right out. Now it's not. They want you to rely on the banking app... (because in the 21st century let's face it not many want to do the pen and paper).

Really interested in seeing these 1 star reviews. In short an ATM machine at a local branch outside Philadelphia stole over $300 of my money. Got barely any response from the people on the phone when I first called, and they kept bouncing me around via phone until finally they credited my account with the money lost. With a "provision credit" and a "dispute pending". I show up two days later (today) to discuss what happened and it's like they barely wanted to say anything. They "don't work with ATM machine". What the bloody ** are you talking about?

My wife and I were customers of PNC bank since it was called Flagstar. We each had checking accounts. We complained about the branch manager located Holcomb Bridge and Grimes Bridge in Roswell Georgia because she and her staff would refer customers, including ourselves, to other branches on Mansell Road and Crossville Road contending they were too busy. This was their response for service in the bank or at the drive-through window. The branch manager there also refused to decorate this bank for any holiday, including Christmas, because she indicated she did not believe in such celebrations. She also allowed an English as a Second Language school to use the PNC parking lot for their students impacting PNC customers.

PNC has taken everything from me, they overdraft my account over 600 dollars in a month. I'm here crying because they have no heart and won't even listen to my plea, I work hard to catch up with my bills all they do is take take take from me. Thanks to them my kids won't have any Christmas this year. My son's birthday is next week and the little money I hoped on using for him PNC have robbed me off it, all in the name of overdraft fees. I'm crying uncontrollable as I type this. This bank should be investigated for this act of wickedness. No one's hard earned money needs to be taken like this, within a blink of an eye! I can't even pay my rent now either! These people have ruined my life.

I live in Fredericksburg VA. Never go to the Southpoint PNC bank or any PNC bank. First someone got my debit card and was having a joy. I called as soon as I saw the fraud charges got a new card and had my money returned. Then if fraud or typing error I don't care someone had my whole account # and made checks with a totally different bank. I immediately went to the Southpoint branch closed that account and opened a new one. Ever since then I have had nothing but issues. First the manager assured me the PNC loan I have would be transferred to the new account. That was never done. Then for some reason the loan was taking money out of the supposedly closed account. So long story short I have $134 removed from my open account to make up for all the over draft fees to a closed account.

First, they fraudulently put my business address/building on my home equity loan because, I assume, I own it free and clear. They were eager to lend me money on that building, but I caught this at closing, and had them put in the correct home address. They then had the nerve after they had initially approved my loan to then deny me the home equity loan! None of the information was different, but they wanted my commercial business building and tried the old "bait and switch" tactic. When I complained about this in writing, they just ignored the complaint.

I asked the man what interest rate I was getting and at what levels, on my Premiere Mny Mkt acct. He responded that it was.75 % with a balance over 50,000. Then I checked my statement and it was only.13%. Upset, I checked the details online to find that I would need to add a direct deposit (regularly occurring) like with my Mutual Fund IRA withdrawal totaling more than $5,000, apparently. This was unprofessional of him not to point that out to me, and I look very suspiciously now on the viability of keeping them as my bank for keeping my cash central accounts. This was the Randall Rd. South Elgin (or Elgin) branch in front of Menards in Elgin, Il.

I'm a single mom living from penny to penny. I had a check for $20 came through my account that the bank paid out. I was waiting on my child support payment come in to cover the expenses but it was late... money that I was waiting on to pay my rent. PNC took almost half of my child support money to pay for over $200 of over draft fees that they had charged to my account within a week. When I call them to asked why I was been charged $7 a day plus $28 every other day they told me that was how it is.

I must admit, I'm chuckling at the greed and stupidity of PNC. Let me share my experience. I lost my debit card and immediately reported it so that no fraud would occur and so I could order another. PNC did just that along with charging a $7.50 replacement card fee. Let's step back in consider the customer unfriendly action: 1. I reported the card to avoid fraud. Had I not done so, thousands of dollars of costs could have been incurred by PNC since in Maryland we are only liable for the first $50. It would seem my reward for being responsible was a $7.50 fee. 2. I have two accounts and two mortgages with PNC. Last year I paid btw $35,000 & $40,000 in interest to PNC. Moreover, I don't bounce checks, make late payment and do not even use the tellers but do all of my transactions electronically or through ATMS. It's probably safe to say PNC makes close to $50K per year from my business.

I have been a member on and off since 2008. Every time I join their bank I remember why I should have never joined to begin with. I currently live in Pittsburgh and thought I should give them a chance. I ran into some financial problems after my house required work to be done and my tenant had to unexpectedly leave. I called PNC and let them know of this problem back in August. I deposited money and decided that I would close my account. They were unable to until I waited one business day. One other account that has been linked to this account since 2010 came out automatically causing me to not be able to close out my account. Currently I have experienced $1038 in fees in the year of 2016 just from the month of June until now.

Will make this short. They have been proven to be cheaters and scammers and they stole my money and used extortion from a Baltimore MD lawyer so I would not sue them. My attorney very ineffective. We all need to email the Consumer Federal Protection Bureau and file a class action suit. I am not sure if the Federal trade commission has anything to do with it or not. I suggest we all file and I have also file with the OCC and told them I am tired of the collusion and corrupt government practices. PNC is insured, so instead of giving small amount I will file criminal charges and go for big bucks. If anyone supports the CFPB action, please comment.

I just closed out my accounts without being paid with interest. The manager Brian ** reasoning was accrued interest was not posted in the computer and he did not even know when they would post, which is unheard of and very unprofessional. I emphasized that the was the 2nd time I came back to the branch to do this, and all banks are able to calculate our total interests whenever customers need to close out accounts. He ignored what I said and basically told me to close out without taking 1-mo worth of interests with me.

I have used PNC Bank since the fall of National City Bank. From that time PNC has been nothing but a headache. Dealing with PNC Bank takes forever and as a customer I received different answers on questions depending on the branch or person I spoke to. My banking with PNC did consist of a business checking account, business savings account, business credit card account, and two business mortgage accounts. On the person side with PNC I had two checking accounts and a savings account. My kids also both had checking accounts with PNC.

I called up their Irvine, CA office and was promised 2.75% rate fixed for 9 years with no closing costs. Too good to be true as I was suspicious with the loan officer and trying to be positive and thinking because I've been with this company from the very beginning and also refinanced 6 years ago for 15 years with the same company. I just went ahead and waited 2 months before I was told that my rate would be 3.675% and with $2,000 closing costs which is horrible because I have a very clean loan (never took money out from my mortgage) with very good credit score. And why the hell would I go ahead with it when I only have 9 years more to pay it off!

PNC needs to stick to their policy they provide for their customers. I have been a member for quite some time and NEVER had an issue when I use my debit card during the week after hours and on the weekend. All of a sudden now there is a cut off time on Friday that extends until Monday morning for when you use your debit card and it's not calculated until Monday Morning. I never had an issue with this before and their fees are ridiculous. $36.00 for a NSF fee and $36.00 for return check fee and $7.00 a day for a late fee charge. If you have money in your reserve and let's say not enough to cover a ACH they will stop the check charge you a $36.00 return check fee and a $36.00 NSF fee, will not pull money from your Main account to cover it and then continue to charge you $7.00 per day on top of all of that.

This card is a nightmare... Every time I try using it rather than to pay for something... like Deposits of checks or cashing checks, the rules always change... I cashed a Refund check from our Ins Co, a few days ago by going to the bank, then we received another check, and sent my husband to cash and IT WAS A DISASTER. I realize that we have this because of past mistakes, but please make the rules and regs and stick to them... Please... It's already frustrating for the customers to have to bank in this manner. Can we just once be made to not have it so complicating & disappointing.

I had my debit card. Was involved in an internet scam and fund were withdrawn from my checking account in the amount of $1100.00. Once I was able to maneuver through PNC's crappy phone system and speak to a live person. They of course couldn't help me. I had to wait until the fraudulent debits posted. Once they posted, I had to go back through PNC's phone hell to be bounced around from department to department to finally be told no one had an idea when I would get my money.

I did an online chat telling the agent I had been charged twice by my cell phone carrier and the carrier told me I had to notify my bank. He reviewed my account and saw the 2 charges. I asked what could be done and he explained, all in writing that if I filed a fraud charge my card would be closed. I told him, "no, I do not want to do that as it would leave me with no access to my money." I bank online with Virtual Wallet. There is no branch near me, just ATMs in CVS and Harris Teeter. He said he understands and that he could fill it out since it wasn't fraud and was just a double charge. He then said he had completed and I could possibly get paperwork in the mail. I thanked him.

PNC Bank as a whole is just another crooked financial institution that is set on stealing your money anyway they can - after trying to establish some credit I decided to close my account in July 2016 due to the outrageous fees. My experience closing my secured card to receive my check refund has been an absolute nightmare. It is now almost the end of September and 15 phone calls later my problem is still not resolved.

My elderly mother died in May of 2015 and trying to close her account and move interests from PNC wealth Management has been a complete nightmare. The account is still in limbo and my main issue has been with a Fiduciary Closing Officer in the Account Services Team in Louisville, Kentucky. She has never been at her desk when I called and never returned my requests for a return call. I eventually had to track her down from someone else in the office. Even then she never called but sent cryptic emails. I politely asked to be kept updated on the progress of her efforts to complete the closing of the account but was never contacted by her. She appeared to be completely incapable of common courtesy and proper business like attention. The entire experience prompts me to say that PNC does not value its customers. I would never recommend anyone using this bank.

Was quoted a rate of 2.875% for a refinance of house. The appraisal amount was much higher than required to meet the requirements of the loan. Then the mortgage rate was increased to 3.675%. Told loan officer to forget the loan, just send me a copy of my appraisal. She argued with me that it was a good deal. But only for the bank. If I increased my payment of my current mortgage to the same amount as interest and principal amount at the new rate of 3.675%, I would pay off the current mortgage within 6 months as the proposed new loan after rate increase. Horrible experience. I should have read reviews. Many others have had similar experience.

I have been a customer with PNC since shortly after turning 18 in 2007. I am now 27. Last week I attempted to deposit two checks totaling $4000 into my PNC personal checking account from my Primerica mutual fund UTMA account that my parents had set up for me when I was 16. I had found some kitchen cabinets second hand online, and I decided to use some of the money from my mutual funds to purchase them. The following day, I checked my account balance online and saw that they were rejected. I waited until end of business to see if it was a mistake, and then I called PNC customer service the following day. I was told by the PNC customer service representative that the checks were rejected because the check was from a custodial account. They also said that a legal copy was in the mail, and I would receive it in 3-5 business days. So I waited, and I did not receive the copies in the allotted time.

After several un-returned phone calls to the business banking representative assigned to my two commercial loans, I tried two letters. I sent one letter to my local branch and one to the main offices in Pittsburgh and again no reply. I then tried calling another local branch and I was told there was no longer anyone locally in the business banking position and I should just call the automated line. Instead I went to another local branch. The manager was kind enough to try and reach someone in business banking for me but he said no one was in, even though it was the middle of a weekday. The manager took my number to have someone contact me, which they finally did the following week.

Overall, my experience with PNC was completely terrible. I was charged an overdraft fee 3 hours before my direct deposit was in my account. I went to see what they could do about it and they said they cannot help me. This incident along with others made me want to take my business elsewhere. I closed my checking account on the 10th of June and I also tried to close the account for the prepaid credit card I had with them as well. Shanice **, a worker at the Forest Park location informed me that my credit card account has already been closed with $60 still on it that will be mailed out to me within two weeks. Surprise, surprise the check did not come! As a matter of fact I received letters from a credit collection service months later stating I owe $390.95 to PNC bank for the credit card.

Now, let me just say, I don't write reviews often but I've had it up to here with these "banks". I've had PNC Bank since they are RBC, the Royal Bank of Canada. I went through their PNC Hostile takeover of RBC for years now, but that was a terrible experience that left thousands of people trying to recoup their money and there wasn't enough to go around. I waited weeks for the remaining money in my accounts. After about a year I decided to give them another try. They were a new bank right? What could it hurt. Hardly had any issues at all, that was almost 5 years ago. All of a sudden I got issued new debit cards with these "chip enhancements" or whatever they are. I get paid on a regular basis. I've been working for the same Bible and Christian Book Manufacturer since 2010.

I didn't even last 6 months with PNC. They completely victimized me for months. I initially dealt with Raquel at the Aventura FL branch. First incident, She failed to mention that I can't remove another person from my account when she knew I was only adding someone to handle my finances during recovery from surgery. Then she failed to mention some fees that were associated with being overdrawn, in my case it was an accident. No bank that I have ever dealt with has a overdraft policy of $36 PLUS $7 a day. By the time I realized I was overdrawn it was $300. Although I cleared everything up with Clara, the assistant manager at the Aventura branch, possibly the only person with a brain there. Then all of a sudden I was being charged for the account when I'm suppose to have free checking when you have over 2.5k in income.

PNC is a big business bank with representatives who don't mind lying to gain a sale. I own a small business and I was assured no fees were associated with joining PNC. I was assured my software and system was ready to go. After signing the contract I was informed I needed to put down $1000.00 to install compatible software. I was also charged $195.00 although I was told there was no fees. I've called three times and have gotten different information from representatives who don't seem to know what the charge is about. Now I'm canceling my contract with PNC as it has not provided the service it promised. I'm being charged $25.00 per month (for 3 years) for canceling early. PNC is not holding up their end of the contract, but this means little to them. This is a bank with no integrity. Small businesses beware.

I opened this account for my daughter who is now in her first year in college. PNC has a presence where she is so I thought it would make sense to have her account with PNC. I opened the account in a local branch and the woman was really nice and helpful - it was actually an impressive initial experience. But I think the behind the scenes support that this bank has is really confused. Most recently there has been a problem transferring money into her account from another account that I have.

I had a new job orientation and PNC bank was there with all their bells and whistles for opening up a new account. I signed up reluctantly and was promised certain perks and benefits such as a $100 visa card. After I met all my obligations and had not received my promised benefits I contacted the gentleman who signed me up. He promised me he would look into the matter. I never heard back from him. I saw the same person at another location and he promised me again. To this day I haven't heard from him. His name is Olusoji **.

I've been a PNC customer for about 4 years now. Never had an issue before switching to the virtual wallet. I will admit this is partially my fault, but I digress. I was setting up my bill pay for 2 Payees. I went to the online banking and went to the Bill Pay option, added my payees. Then proceeded to setup the automated payments from PNC to those Merchants. I was setting up the automatic payments and the first thing you do is select the acct for the funds to come from. I did not realize that the Reserve acct with the virtual wallet would pull to this list because I guess I missed the memo that the Reserve is a checking acct even though it shows as a short term savings. I thought the list displayed in order and selected the wrong acct by accident. So what I thought I selected (Spend Acct) ended up being the Reserve acct.

I have banked with PNC Bank for 28 years. Long story short, the bank knows who I am and also they know I am a business owner. My husband's work check also goes into my account faithfully every 2 weeks. At this point I came into a large check issued to me. I deposited it and planned to cash it out. They told me they would order the amount and it would take a week. I went back to the bank on the Friday they told me and first of all let me say... the privacy of my transaction was a joke. There was not a room to deal with the transaction... so I was taken care of in the middle of the small room of a bank for all to see. I was also told, they had to do a report and come now to find it is called a SARS report (suspicious activity report).

This Bank IS THE WORST financial institution in the world. I helped my mom apply for a hardship load back in 2014 due to her disability so she could keep her home. It was a very long process and took about 6 months to complete. I had a lot of patience and understood the security issues while going thru the process. During that time, I was the POA of all financial and medical decisions. To make a long story short, the hardship loan went thru and that time my mom struggled in and out of nursing homes and hospitals. She finally couldn't hold on, and passed away on Nov 4, 2015. Prior to her death, she requested in the event something happened to her to get a lawyer and have the house transferred in my name and other 2 brothers. The house loan was set up thru PNC Bank and two day prior to selling the house I requested a final payoff.

I would like to say this issue has been resolved.

I've been a Virtual Wallet customer for over a year. My company has been directly depositing my paychecks into my Reserve account over this time, which is supposed to waive any fees for my account. However, I noticed fees being charged for the past two months. When I called about the fees, they refunded me the latest months fee hassle-free, but said I had to change the direct deposit to my Spend account to get the other month's fee returned. My next paycheck got directly deposited into my Spend account so I called PNC to get the the refund as promised. PNC then refused to refund my fee. Where's your integrity PNC? I did my part now hold up your end of the deal. Fortunately for me, PNC is not the only bank account I have and it's easy for me to switch. Don't let this happen to you. There are many better options than PNC bank.

This bank sucks. My wife and I took out a home equity line of credit with them. We paid for something that was roughly $200. The bank double charged us and took out $400. Fine, mistakes happen, right? I called them and told them about the double charge. The girl on the phone acknowledged the mistake and told me that in 2 days the money would be back into the account. 2 days pass, the money still isn't in our account. I called them back and spoke to a different person. This person told me that it takes up to 5 business days and not 2 as the previous rep had told me. I wait until day 5 which was today and again there is no refund. I called them for the 3rd time and spoke to a someone about the whole thing. This rep told me it takes 7 days and not 5. Needless to say I reamed this guy out big time. No one knows any of the rules at this bank and they all give false information. We will be cancelling our account as soon as possible.

Someone hacked my debit card and on-line checking account. CSRs are completely indifferent and extremely ineffectual. There is no security department you can speak to (kind of blew my mind because most banks are extremely aware of security these days) and you are reduced to speaking with highly ineffectual, totally disinterested CSRs who do nothing, solve nothing and care about nothing. Oh, but they can 'dispute' the charges AFTER (always AFTER your money is removed from your account as they have no security in place to stop this anyone from stealing your money even though you have report that the account has been compromised).

They charge way too much for ATM. They stole money from my other account and then kept saying insufficient funds until they bled it dry. My account was closed over $5.00 after charging hundreds of dollars within a month on $20 overdrafts on a DIRECT DEPOSIT account that has never missed. The people at the branch in Coconut Creek are arrogant and stupid particularly one ** girl who gave me misinformation to get my account to close (441 & Hillsborough blvd).

The Jonesboro PNC branch ATM is always broke. As anyone know there's not a lot of PNC banks anywhere in the city of Atlanta. I have virtual wallet account. I had to make a cash deposit inside the bank and was charged the $7 bank fee. I find it highly poor customer service due to something that was never my fault. This bank is only good for people in Pittsburgh. I going to switch banks soon as possible.

Last week I gave a poor review to PNC Bank regarding a home equity loan we opened last March, in order to purchase a condo in Michigan. Since my poor review the bank has withdrawn the fee I was being charged and will credit my account in full. I am now satisfied with the final outcome of this experience. Please remove my poor review and give due credit to my bank. Thank you.

Everything was fine with PNC until they sent me a new debit card with a chip that is supposed to be more secure. Well, I had the card 4-5 months when someone cloned it somehow and withdrew $500 from another PNC ATM in a state I don't even live in. This has never happened to me before when I didn't have a chip card. Well, PNC won't credit me my money back until they do an investigation. They are telling me the earliest they can credit me back is 16 days AFTER I reported the incident, and could take up to 45 days. This is unacceptable. I called their customer service center and explained to them that I am a single mother and cannot afford to go almost 3 weeks missing $500 from my account. They even told me, the only way they can give me an expedited credit is if I overdraw my account... I'm sure this is so they can charge me overdraft fees on top of it. Their response was they need to have time to review the video.

I have been with PNC for about 6 years. Most issues I let go and just figured it was no big deal. This time though, it has ended my relationship with PNC altogether. We had a special conservatorship put in place to look at a family member's accounts while they were in the hospital (a few months). The letter from the courts had an expiration date and everything. When the letter expired, we took the dismissal paperwork from the court to the branch as directed by the branch. We were told it "shouldn't take long to unfreeze his accounts." Well, one business day, turned into 3-5 business days, 3-5 turned into TWO WEEKS! We were calling and asking what the hold up was and no one could seem to tell us ANYTHING! It was an absolute joke.

Just got a bill from the PNC credit card. I was told I paid off per PNC employee's confirmations on 7/6/16 in Pittsburgh inside the Cranberry Township branch. I take full responsibility for ASSUMING the 5 bank tellers who crowded the computer. "Nick" the bank teller was fumbling at could all do math. I closed my checking and savings that I barely utilized anymore and applied the remaining amounts to be paid toward the remaining balance on my credit card which was (I'll round to make it easier for you PNC) ~$500. Then I asked "how much do I still owe so I can pay it off right now?" It took 5-6 different tries for Nick and 5 other bank tellers staring at the screen to get a balance that even sounded close to what I had estimated to be left...yet it still wasn't. So again I take responsibility for not just doing my own math and relying on BANK employees with their banking software to assist me, the customer to PAY THEIR INSTITUTION the correct amounts.

My wife and I wanted to get a HELOC because it makes sense for tax purposes. Anyway, we were greeted by Shannon NMLS # ** as our Senior Processor, of which, we never saw our RESPA Documents. I'd like to know how she filled out the 1003 because I'm pretty sure it was all over the place. What a nightmare this experience has been. This loan should have been a easy close, but instead it has been a process that has been a nightmare. My wife was the only one on the loan, like the refinance we just did. Anyway, long story short they told her that she was not on the deed, that I was the only one on it. Either way, we are married and the collateral was the same and would have been released.

I have been a customer with this ** bank for over 5 years. Today I awake to find a $25 charge because I didn't "maintain" a certain balance. Now if I could maintain this certain balance, I wouldn't have to worry about a hidden fee. But since PNC never informed me or my wife that we'd be charged for NOT maintaining the monthly balance I'm now warning anyone who is thinking about doing business with this bank. They steal and rob you of your hard earned money. You're better off giving your money away, than to give it to these **! BE AWARE. PNC will steal your money.

On July 23th 2016 my husband went to the Hall Rd branch in MI to make a $5000 withdrawal from our checking account (our money has been in our account and available for weeks, every deposit had cleared). He was asked all kinds of questions regarding why he was making such a large withdrawal and many, many more regarding the deposits that had been cleared for almost 1 month now. We have been banking with PNC for over 8 yrs now and every time that we try to make a withdrawal we are given hell (my husband cannot walk into the branch without being asked 101 questions even though he is the account holder and provides the teller with a valid ID. He is still never able to withdraw his own money out of this bank!!!).

At this point, Im utterly convinced that PNC Bank is incapable of/unwilling to accommodating the simplest of request or resolving the simplest of issues, but perhaps this email will find its way to a decision maker at the operations or higher level. I was tasked with a short notice military assignment to Korea. I was able to resolve all of my life conflicts except the ONE that required PNC Bank's cooperation. I was made aware of a Port requirement to have a letter, nothing else, just a letter from the lien holder saying that they will permit the vehicle to leave the country. I made this request in writing on 11 Jul, and I needed a letter by 22 Jul. I made the request via fax (along with requested insurance information) and military orders.

I have been banking with PNC for about 3 months now. Every time I deposit a check is drama. If I pay with a check and someone goes to PNC to cash it, there is a $10 fee. I have 3 accounts. I was negative on 2 of them. I deposited a check which can cover everything and leave a healthy balance. Well they are holding my funds because my other 2 accounts are negative. So while 8 days go by and my balance being $1950.00 but Available $00.00 I get charged crazy fees for being negative in my accounts and on top of that vendors are charging those accounts making it go deeper and deeper. After they allow the vendors to charge my account they charge me $36 for overdraft fees and $7 for being negative and $21 for being negative over 2 days. I was negative about $400 combined on both accounts and now 8 days later I'm $750.00 negative and counting.

I have just moved and been using the PNC located in Stop and Shop. Today I had my third experience at this PNC in particular Henry ** a Financial Sales associate that appears to wear all hats from teller to refilling paper. I had an international check to deposit and went first to a large PNC about 4.5 miles away on the 22/57. Where I was told they can not do it by 2 people and it would take 4 to 6 weeks and referred to go to a Chase Bank 29 miles away.

I'm getting FED UP with PNC bank and I've only had an account with them for 3 months!!! Why are places like this PERMITTED to STEAL out of our accounts? That's right... I said STEAL!!! And it's LEGAL? REALLY??? I did NOT permit PNC to take a $3.00 a month check by image fee out of my account AND I NEVER ORDERED OR WROTE A CHECK and do NOT plan to!!! If they don't stop this CROOKED behavior I'm going to shut this account down!!! They did it last month and I called and complained. I just checked and they did it AGAIN this month!!! What's wrong with this place??? PNC... YOU'RE WALKING ON THIN ICE.

I had went on a job interview in the Cedar Knolls branch and it went well. I was told I needed to meet with her regional manager. Keep in mind I have at least 20 years banking experience. Every job interview I went on it seems like they are hiring ** and Hispanics since the regional manager is **. I have more experience than any of them because I am ** I don't get the job. Don't waste your time going on any interviews at PNC unless you are ** or Spanish.

This is without a doubt, by far, the most user unfriendly banking website I have ever tried to use. I have an auto loan with PNC. Trying to pay online is a nightmare. Trying to pay an auto loan redirects to another site. The login process there is excruciating. It is tied to account number, last 4 digits of home phone, primary state of residence. I'm moving. I've updated them with my new info. Now login process went from tedious to impossible. Decided to change strategy. Went to branch locator to lookup branches near my new location. I enter new ZIP. Without warning, it changes input to my current location (3 states away) and shows me locations near here, not near my new address as I had wished. This is just terrible.

On 7/6 (one week ago tonight), I placed an online order with Amazon.com then immediately cancelled it because I found a similar item that was much less expensive and more suitable. Amazon immediately cancelled the order and sent an authorization to PNC Bank to cancel the order and release any hold they had on my account.

PNC Bank does not value their customers. They try to convince you that their 'overdraft protection' is to benefit you but its only purpose is to take advantage of you. I transferred money from my saving account and made a cash deposit yesterday to cover the pending transactions in my account. As soon as I made the deposit at 3:50pm, I checked my online account and my account had available money. I was not overdrawn. At 3am I received 4 emails 3 stating my account had been overdrawn and I was being charged $108 in overdraft fees and 1 confirming my direct deposit amount! How could this be?! These transactions were not showing as pending on my account at all yesterday and now all of a sudden they magically appear, never bother to hit a pending state and BAM! $108 in overdraft fees! One of the transactions was for $1!

I had an account with my husband and when my son turned 15 he started working at a local business so he wanted to start an account for his paychecks. Fast forward two years. My account got overdrawn. I paid their ridiculous fees and moved on. Your charges don't show up right away and they chalk it up to gas pumps holding money but not showing, etc. then it was overdrawn a few weeks later and I refused to pay their fees again and wanted to close my account. These degenerates went and took my son's money out of his account to cover the money I owed. They claim they have rights to any money that had my name associated with it. Way to go PNC for punishing a rarity nowadays, minor child for his parents' mishaps. And punishing the fact that a 15 that actually works and does something constructive with his life. And chooses to use your bank! Needless to say my son started an account with another bank now.

I absolutely recommend that no one uses PNC SmartAccess account. I made an online transaction to renew my Insurance License on 6/24/2016. I ordered the wrong classes so I had my transaction voided. Long story short, the request was sent over to PNC from the company I made the transaction with 3 times. Twice on the same day the transaction was voided and once today on 6/27/2016. I was told to call the company back and have them resend the request to have the funds released to me. Must I add the company never even took the funds out of my account (great company, BTW)? They assured me that my transaction was cancelled and the request had been sent to PNC. They also added that they don't take funds out of the account until the end of the business day.

Today I went to PNC bank to get a form with a signature guarantee. The first PNC bank did not have anyone who could do this for me. They were good about it and contacted a PNC branch in the next town. That branch had 2 people that could do this. The branch they contacted also told them to contact "corporate" PNC to ensure that the form that I needed the signature guarantee was not going to be an issue. I waited for them to contact corporate PNC and they said it was OK for the form to be signed. So they sent me to the Other PNC branch. When I arrived 5 minutes later the people in the branch knew of my issue. The original branch I went to contacted them to tell them I was coming. When I arrived with the paper work, we started all over again. The people in this branch contacted Corporate PNC again!

The whole bank top to bottom is awful. Always expect to be treated with rudeness and people who obviously don't want to be there!! Fees on people that already don't have any money is downright cruel!! I can't stand this bank will be pulling my accounts. They don't deserve anyone's business!!!

5 Overdraft Fees 36 Dollars Each Plus 11 Of The Money I Just Owed Them. I had been charged with overdraft fees before and I told the representative to OPT me out. Meaning any charges that'll come will be declined so I won't go over. Purchased something and and I got used to checking my account over the phone to see if it was charged already and my available balance.

I had account with this bank for a few years. I did not get email or paper about my statement. Since I did not take any money out and I know I had some money there, so did not bother to check this account for more than a year. Recently I get a letter said there is negative balance in my account. I called the bank to find out what is going on. They looked at and said there was $15 charge each month until no more money in my account. No letter or email to mention they are charging $15 each month. Banker told if I do not pay off the negative balance, they will continue charge me for a year and then send to collect agent. I had money there, they took all my money and I have to pay more to them to bring my balance to zero. This is like steal money from customer. What kind bank is this? This is worst experience I had with this bank.

In early may I entered a new "vendor" in my bill payment center and requested a check be sent to them on 5/20. When the check was mailed from PNC they had changed the remit to address!!! Since the check was sent to the wrong address my insurance policy was cancelled for non-payment. I called PNC to ask why the remit to address was changed - they have no answer. They sub-contract out the payments and have no way of knowing why the address was changed. Their sub contractor must also have access to my banking records since the address was changed in my online bill pay screen!!!

I have been banking with PNC for several years. My main home is in Florida and I have a summer home in New York State. I use PNC online banking for moving money from my savings to my checking when I am at my summer home. I signed in to PNC Online banking when I arrived at my summer home over a month ago. For whatever reason I was told my password was wrong. I retyped my password and it still stated that it was wrong. After 3 attempts I was locked out of my accounts. I called for help and was told PNC would send me a new password in the mail. I explained that I was not at my Florida address and was told they could only send the new password to the Florida address.

The worst bank ever!!! They secretly charge your fees and today they charge me the overdraft fee even though I have responded (mobile deposit) to it before 12am. They said that it past 10pm. What **! I'm traveling and how I suppose to remember the time zone they are using?! And they are working only daytime, I tried to call them and no one answers! **!!!

I've been with PNC for a few years now and didn't have a single problem until recently. I didn't use my account for a year and when I came back from traveling abroad I had heard horror stories from family about PNC. My brother was really upset saying he was overcharged by $15 and never told about it. Then suddenly he was racked with overdraft fees.

I was trying out the external transfer feature on the PNC website and the delivery date was 6/10/16 but the deposit was withdrawn on 6/8/16 and I was given a $36.00 overdraft fee. And when I called to fix it they basically told me they would not refund the overdraft fee and if the money wasn't in my account by 10 pm I would receive another fee. I have closed all my accounts and have switch over to Capital One 360, they have no overdraft fees and they're very detailed about transfers and deposits.

I have been with PNC for 11-12 years now, back when they were National City. I have had overdraws in the past but not many until they became PNC. Now I have them all the time. Ok, the first time it happened was I had a 150.00 bill payment coming out (for example) and then 3 smaller ones made at grocery stores. When I checked my online banking account those 3 store payments using debit were pending on my balance. So I was like, "Ok, I am going to overdraw my bill for 150.00". So when I go online the very next morning the 150.00 payment was pending and the store payments were no longer on there at all. Then after 9 am I checked and those store payments were all on there charging me 36.00 each for a total of 118.00 of overdraft fees instead of a single overdraft fee.

PNC Bank is the worst bank I have ever seen. I have receive a call from my local PNC Bank stop by for Signature verification. After I did that they have charge me "service fee" for that stop. I switching my bank, this bank is a CRAP.

Closed all of my accounts including credit cards (ALL PAID IN FULL) over 7 weeks ago. I am owed a refund from 1 of my credit card. I have called multiple times, sent e-messages and was told my check was on the way. After 2 weeks called again was told that the check would be sent in 7 to 10 business days. Addition calls and messages sent and was told they had not sent the check but would do that now, I expressed that I was told this was sent multiple times and was told to hold and then informed the department I needed to speak with was not open and I needed to call back.

Okay so I'm writing this to hopefully help someone else before you choose to bank with this awful company. If you're someone who forgets about bills once in a while this isn't the place. So Planet Fitness charges a fee every June. Well I completely forgot about it and it over drafted my account. I was told within 24 hrs to fix it. So I did when I was charged an overdraft fee. And unless you deposit money before 10 pm that day, you are get the fee. They couldn't excuse the fee because they only excuse ONE overdraft fee year!!! Like what is that?

PNC Bank charged me $108 at the beginning of last month ($36 for 3 items) SIMPLY FOR AUTHORIZATIONS!!! The money was in the bank before the items were EVER PAID! They refused to refund the overdraft fees. I opened the account in June 2013, and have now learned about the Overdraft Protection Act of 2013, where banks are no longer allowed to automatically enroll you in overdraft protection unless you 'opt-in' yourself. I called PNC Bank, and they told me that there was no way for them to send me the documentation where I 'opted-in' for overdraft protection because allegedly "I did it online." I told them "Then we've got a problem, and if you can't provide me with documentation WITH MY SIGNATURE ON IT where I 'opted-in' for what they loosely call 'overdraft protection', they are going to either refund me everything that they've ever charged me in the way of overdraft fees, or I will see them in court." I'm not backing down.

I can no longer trust this bank. As soon as I deposit my check and it clears I am charged a monthly fee and then a NFS fee even though I have not overdrawn. They have stolen a lot of money from me and now I am banking elsewhere. They also charge NFS fees when I haven't used my debit card or had ANY transactions whatsoever. This has gotten totally out of hand and because ALL transactions are documented and proof is available that they're stealing but they still get away with it!

My wife had an account with National City when we got married 7 years ago. We converted over to her bank together. PNC bought National City soon after. Last November right before thanksgiving and holidays PNC wrote themselves a check for over $17k out of our savings account leaving us with $100. Apparently they purchased an old Debt that I had charged off 10 years ago (not even on credit anymore) in another state. They claim the right of offset which means they think allows them to just take money without notice. They were not even the original Debt owner, they a probably searching for old debts they can buy on current account holders so they can just take the money, without any notice or attempt to collect. I am going to have to pay an attorney and go to court to try and get my money back. Worst Bank Ever! Take your money out before they find some old credit card debt they can buy!

Talked to PNC in the online chat about 4 days ago. My problem was that they told me to turn on the overdraft setting and in between my paycheck clearing they charged me 3 overdraft fees. @ $36. So I talked to them and told them that they were the ones that told me to change that setting on my account. So that day I talked to them and they told me that it was their fault for giving me the wrong information and that they were going to take care of the fees. So today I look at my account and the fees are still there. So I talked to them again and asked why they are still there and the lady said that they were not taking them off. So I asked "why would you lie to me last time I talked to you? If you would have just said it was my problem then I would have got over it." Her reply was "I apologize, is there anything else I can do for you?" Worst bank ever!!

My name is Sean **. I received a settlement check from backgroundchecks.com in the amount of 915.95. The check was drawn off of PNC Bank. I went to the PNC Bank on 6025 Chippewa Street Saint Louis, MO 63109 to cash the check. I had gotten off work at 4:30 pm. When I got home the check was in the mail. I went to the drive thru and gave a teller my i.d. and the check. He asked if I had a checking account with the bank, I said no so he told me I had to come in. So I did. He had given the check to assistant branch manager **.

I paid a bill online and submitted the payment with the decimal in the wrong spot. The payment was for 33,000 instead of 3,300 dollars. I notified the bank immediately. The payment was submitted 3 times to the credit card company. I have 3 overdraft fees but those fees were forgiven by PNC. However those 3 fees are in my history with PNC and they would not purge my account of that history. I could only institute a stop payment to prevent the payment from being submitted again. I was forced by PNC to suspend my bill pay indefinitely or they would not issue the stop payment. Ridiculous to say the least.

PNC is now charging overdraft fees for "pending" transactions - then again when those transactions are paid. They are also delaying statement updates several days. Transactions done Friday - Sunday are not being updated until Tuesday-Wednesday. If you made a mistake, they are giving you several extra days to make matters worse.

Even giving this bank one star is generous. They have terrible customer service representatives that do not know their business. To set the stage for what I'm about to tell you, my credit score is 875, I make very good money, and I pay all my bills before their due date. Since this was my son's first big purchase, I co-signed his car loan a year ago and set up automatic payments. The car loan amount is $373.71 and I inadvertently set up the automatic payments to be $372. After one year of payments, I start receiving phone calls from PNC customer service telling me my car payment for April 2016 was not received and they wanted me to make a payment over the phone. I tell the representative that can't be true as I have automatic payment set up.

I noticed that I am not the only one being taken advantage of by PNC... They are making a lot of money charging NFS fees. Shame on this bank for stealing from you and me while we sleep...

This "fine establishment" robbed me of around $300 in just overdraft fees which piled up over time and no it was not because of me being careless and trying to buy something that I could not afford. If you have insufficient funds on your account at the time of getting a direct deposit from your job, DO NOT buy anything with this horrible, swindling, companies debit card. They will rob you and charge an outrageous fee of $36 dollars which you cannot even dispute. There's not even an option to not let you buy anything if your account does not have sufficient funds so it's almost as if it is set up in a way which is very convenient for them to rob you of your money when you least expect it.

After 30 minutes of waiting for the bank officer whom we had an email confirmation number for a 10 am appointment, I went outside of her booth to remind her of the confirmed appointment. She did not respond but the other walk-in client verbally threatened with "get out of here or I will punch you in the mouth" and physically assaulted me by pointing his finger to my face. This officer said nothing and continue on with the rude client. There was no top management in the branch to oversee the problems. This bank needs internal review of their policy and procedures on their daily functions.

If you or anyone you know are considering using the PNC Mortgage office in Peoria, IL, READ THIS. Several weeks ago my wife and I went to the PNC Mortgage office in Peoria, IL and spoke with Michael ** about applying for a FHA loan for a new house. We went through the application process and were approved. We told him we were currently in a contract for deed from my parents in our townhouse that we were selling, and that our down payment was going to come from the proceeds of the sale.

Worst bank. They will steal our money and never consistent. Always trying to get our money. Customer service has no mgmnt and they don't even know simple match. Unacceptable to be called a banker specialist. No knowledge whatsoever and rudest cust service employees. I already called BBB on them and will warn you don't ever bank here. You will regret it.

I been charged a total of $103 with 31 fees of $3 each. All the charges happened in April. I was trying to figure out why a check was returned. As I was viewing the checks online a message came up saying that a charge apply at least I had a virtual wallet account. My account is a virtual wallet, which means that I could do anything online without charge (I was told that when I opened the account). I went to the Gaithersburg MD branch, the person there wasn't helpful at all. He didn't know how to handle the situation and sent me away with the promise that somebody would call me within 48 hours. It has been two weeks since then. I have not received any response or phone call.

2008-2009, the federal government bailed out banks with taxpayer-backed dollars to the tune of 204 trillion dollars. PNC got a mere 7.6 billion. The average Joe, that's you and me, did not benefit from this action of our trusted politicians, but Washington has benefited big time. If I understand this whole action completely, to cover the cost of, hey, let's pull a figure out of a hat like say 7.6 billion, PNC just issued more stock options, devaluing their existing stock holders' investments, and paying much lower dividends. PNC took the money, did not help one single average Joe, again that's you and me, and bought up other failing financial institutions, and handed out big bonuses to their top few on the golf course.

This institution is the worst. I am POA for my elderly mother. She set up her account years ago at a bank that PNC took over. Every month I go into the bank, I see the same people and it is like I am reinventing the wheel. The ID process I have to undergo every month is repetitive and insane. I am not allowed to do any online banking on her behalf. This would make the banking process infinitely easier for me so I could avoid the monthly ritualistic nonsense. The person told me that I was not their customer; that my mother was so I was told that I would have to bring her in to the bank so that she can approve my access to online banking on her behalf. My Mom is 90 yrs old and wheelchair bound. She is paralyzed and her speech is impaired. She is on a very limited, fixed income. This bank rips her off each month for $4. The people are pleasant enough but perhaps not the sharpest knives in the drawer. I want off this ride...

I have a business account with this bank. Every few months I see charges that are totally fraudulent. The online banking has no email facility where you can contest their fees so one to call. They thus prevent you from having a written trail. Getting these fraudulent fees reversed is a nightmare. Even if they do you will see the same charges crop up six months later! Avoid this bank if you can like a plague!

I have been with PNC through 3 name changes at bank over 20 yrs. Just don't like rude noncaring response from Daytona Nova Rd branch. Keep a large balance over 13000 until I decided to pay car off. Let saving drop to 101 and noticed they were taking 4 in service charges. Not much but was never told I was qualified for no charge saving linked to checking. Daytona branch manager very rude and pretty much said, "Close account if you want." Corp number was very helpful and straightened things out but managers at banks need customer service training.

Husband and myself are both in the U.S. Military. We move around quite a bit. This is a long one so I will summarize. We moved to Lexington Ky in September of 2014 and opened up a PNC bank account there. Then the Army pulled us up to NY within a year and a half of being in KY. Well here where we are there are no PNC banks which we were told otherwise. This is where it get out of control with PNC bank.

I received a surplus check from the clerk of circuit courts. There were three names on the check. I am a POA for one of the parties on the check. We were told bring paperwork the other two parties can sign at the bank with their ID. And the check will be cashed. I have been dealing with this issue since March. Check still not cashed. Not to mention I have three accounts with them. One which is a business account. They are always giving you the runaround. I want others to know. This is NOT a good bank to use. I was told by the bank Manager hurry because we close in 10 minutes. I couldn't believe it.

I have been with this bank for 6 months and here for the past three months I have had money go missing out of my account. It has been minuscule amounts but it is my money all the same. When I call the 1800 number they are very rude and basically tell me that I do not know how to add or subtract and deny the fact that their own records betray them. Stay away from this bank. I'll be switching banks by the end of the month. Whatever happened to honest banks.

INCOMPETENT, HORRIBLE CUSTOMER SERVICE. LET'S SEE IF FREEDOM OF SPEECH IS ALLOWED/IF THIS POST DISAPPEARS: It seems that no matter who you deal with in business, the big companies are just so impersonalized and the left hand doesn't know what the right hand is doing. Latest problem is with PNC Bank: Got an e-mail on March 25 that new chip card is on its way. Last week try to make online purchase and my order is cancelled by merchant as unable to verify my information with my bank on my credit card. Call PNC bank and they tell me my card hasn't been activated. I tell them it is the same card I have been using for a year or two.

Just calling to ask a few questions about opening an account with them and wanted to deposit a very large lump of cash and what kinda retirement programs and things they have. But two words in she cut me off saying she was busy with another customer and couldn't help me. I guess I'll deposit all my money with someone else. PNC just lost my business.

PNC Bank totally manipulates the timing of your deposits and withdrawals so they can collect overdraft fees. They collected $275 of overdrafts fees from me this week! What a scam. After four calls to Customer Service with no resolution, I finally called the branch manager. I went to see him personally. He said, "well I guess you can see how it snowballs." That's your answer? Do yourself a favor and bank somewhere else.

It really upsets me to know because I have a SmartAccess debit card with PNC Bank, I'm not treated as a regular customer. Yet I compliment your business all the time, by telling others how great the customer service. That is until today. All I asked is a payment to be stopped that I simply did not authorize. What is the reason for having text banking? If it can't be utilize. I shouldn't have to wait to dispute a transaction I'm trying to stop before the money is released. It upsets me that I choosed to bank with PNC.

On March 3rd 2016, I made $1,150 deposit in the night deposit box PNC Bank. I never worried about it. Well today on April 1st 2016, my husband went to the bank. He says it shows no deposit was made. I know I was on camera making it and I had someone with me. It was at 7:42 p.m. My husband has recently had a heart attack but I'm telling him tomorrow we're going down to the bank. Any suggestions please?

Long story short, they lost $270 of my money and didn't even care. I cannot believe that this bank is still in service! PNC Bank is a scam. Now I will go to Bank of America since I've heard good things about that bank. I wish I had never become a customer at this bank. I hope no one else has to go through what I did with them. Please save your patience, money and time and go somewhere else.

I have a 800+ credit score and major credit cards active for 4 years. My income to debt ratio is very good and I do not have any outstanding loans. I do not have any loan history as well. When I approached PNC bank for an auto loan they acted very professional and helpful but after starting the loan application they started pulling out requirements out of nowhere. Initially they had told me that everything is OK and my loan should be approved without any hassle. But after a day they told me that they need a co-signer on the loan with a minimum credit history of a year. Which was surprising to me because I already have 4 years of good established credit history. When I asked them to look in to the application again, they told me they would really like to see a vehicle loan history on my account. That means that you need to have a car before you go to PNC for another loan. Very dissatisfied with the experience.

I opened a Merchant Services Account with PNC when I started my new business. I had thoroughly discussed the option with the sales associate for PNC Merchant Services at the Silver Spring, Maryland Branch. Normally, contracts are 3 years. However, due to my situation, she told me that I could sign a 1 year contract. I was very pleased, as I was a new business owner. When the year anniversary was approaching, I gave PNC Merchant Services customer service a call. I was told that I would be able to continue using this service on a month to month basis, so I decided not to cancel right away.

If I could I would rate this bank NEGATIVE 1000000! I use to love this bank but now I HATE it so much! Last year they closed my checking and savings account and I called to ask why and they said "Oh because we can. We don't have to give you a reason why!" That is complete b.s! PNC has also closed my whole family’s accounts for no reason at all either! Today I looked at Credit Karma and saw that PNC closed my credit card account. I called them up and they said that they are sorry for the inconvenience but they just closed it. I was so mad! This makes no sense at all! Why close my account without warning at all!

PNC repeatedly charges overdraft fees when the posted balance on my account is negative. Either the posted balance is incorrect or they are charging these fees fraudulently. In either case, it's just wrong. The 3rd overdraft is what put the posted balance to a negative value. It started out at $84 before the overdraft fees hit.

I do not have an account with PNC. I've always heard the horror stories. So I receive a check from a PNC customer. I opted to take it there to cash it since that would be faster than depositing it into my bank. So I thought I was being prepared by taking my driver's license as my form of identification. Well the teller informs me that I need two forms of identification. So feeling inconvenienced, I go out to the car and just grab the whole wallet. She said my bank debit card would suffice. While I still don't see why this is considered a form of ID. I patiently waited while she hit buttons for all of two minutes. Then she tells me "You know there is a $10.00 fee for cashing the check" because I don't have an account with PNC. I refused to be charged to cash my check from this bank. I thanked her for her courteous, professional service as I left with my check. She's just doing her job as I see it. PNC's policies however need to be worked on.

My girlfriend was the unfortunate victim of a bad check. PNC Bank made the situation worse. She contacted the bank immediately upon realizing the check was bad. She was told an investigation would take place and that her account would be frozen for 90 days. She explained to a customer service representative that her mortgage needed to be paid. The women told her to resubmit the mortgage payment. The customer service women assured her she would make sure the payment went through. Fast forward a week. A local branch in Canal Winchester, Ohio charged off her account without any attempt to contact her first or wait for the investigation to be completed. After learning about this she called the women in customer service back who now was very unhelpful, rude and disrespectful.

My experience with PNC began when they bought out my bank. Since then they have closed 4 local branches in 3 years. My branch was 20 minutes from my home. Now, I drive 45 to the closest branch and have to pay for parking. I have my own checking account, a Visa, and two student virtual wallets where I co-sign with two of my sons with PNC. They keep merging my account information into my son's student account. The bank's attitude about this error is appalling to me. They are now refusing to fix it. If you are looking for a bank or looking to change banks, use anyone besides PNC unless you want inconvenient locations, apathetic customer service, and general frustration in your banking.

I banked with PNC for a year until just recently. First off they have very poor customer service. Each time I've ever gone into that bank physically I was never greeted! Secondly, I am in the US Navy and I am deployed a lot so therefore, I was not as active with this account in particular, however, I still utilized it for what it was worth. Anyway, to make a horrific long story short, I eventually had to close this account because of several reasons. They have all kind of hidden fees, that one day you'll look at your account and it's fine to seeing it again and it's overdrawn. I had my taxes deposited into this account while it was still open, they accepted the refund and then closed my account. So where the hell did my funds go??? Yes, I asked myself the same question.

I would strongly advise anyone thinking of banking with this company to take their money elsewhere! I had banked with PNC for 7 years and never had a problem. Until my roommate, (ex roommate now) wrote me 3 rent checks that bounced. Pnc held me responsible & even though they took the fees out of my account on payday the bank suspended my access to my money awaiting review. I went to the bank and explained what happened. I was pleading with them to please release my funds & just close the account. I'm a single mother of a 5 year old boy that depends on me. I have bills that need to be paid. They said there was nothing they could do & unfortunately they were going to hold my funds for the next 10 business days. I said, "What am I supposed to tell my son? Oh sorry honey you cant eat anything for the next 2 weeks cause Pnc bank wont give mommy her money that she worked for?" They didn't care.

I called the 800 customer service number and no one answered the phone. The next day I went to the bank. I needed to cancel some checks and was told it would be 33 dollars per check, I said in that case I should just close my account. I would like to start by closing my savings account. The teller dumped me off on another woman in an office. That women closed all my accounts. When I told her I was only closing my savings she said it was too late. But she tried to call the teller support and they informed her that I closed a POD account and I was not allowed to close it because it belonged to my husband. I opened the account in my name and it was suppose to be POD to my husband. I made all the deposits from my paycheck.

The Branch Manager at the Mt. Dora, FL bank gave information regarding a POD acct without asking for identification or verifying the persons inquiring were in fact the executor(s) of the will. He further gave names of beneficiaries and balances on accounts that were already in the process of being closed, causing unnecessary and irreversible damage to the family dynamics and trust in PNC's ability to be responsible with confidential and private information. PNC offered nothing beyond an apology and claimed no wrongdoing happened. The Manager did NOT have any identification for the persons, nor did he ask for it. He did NOT have legal proof of executors nor did he ask for it. This gross negligence is inexcusable behavior on the part of any bank employee especially the manager! PNC is not a reputable place to bank.

PNC states that when I signed up for their checking account over 6 years ago I was informed of their fee structure. This must have been done with invisible ink, I do not remember reading anything. Also they have in place that if you write a check they can choose to honor it or not no matter how much money is in your account. If you use a debit card, payment would be refused. Order PNC logo checks: costs $38. Need a new debit card: $7. Overdraft fees over 7 days add up quickly. Plus the initial fee of $26. 7 days of $7. As a senior citizen with limited income this does not help with bill paying and eating. Talked to customer service 3X and a supervisor. I was told it's my fault but TY for banking with PNC. I now know why banks make billions of dollars a year in these fees.

I work for a company that went to this bank for our business travel cards. When I get my next card, it will be my third in 6 months. Although the cards are pin & chip they have been compromised twice. The bank allows multiple false charges on the same day without contacting the card holder. Of course I learn of this on a Friday when I am doing my expenses. I call the bank and they shut the card down and tell me that I can call Monday to have it turned on to use as I travel every week. Well I call and they tell me "sorry, a new card has been requested and you no longer can use the old card." At hotel trying to check in so I have to use my personal card so I can do my job. This bank is horrible, never ever use them for business travel credit cards.

Online banking always puts me into not allowing me to sign into my bank account. Then I have to call customer service. This is very poor customer service as they do everything in their power to keep you from talking to a human being. Push this button for that, and that button for this. Then you sit on hold for 15 minutes, you give the person your information and then she says you're in the wrong department, so they send you to another department, then I get hung up on and have to start over again. PNC doesn't know what good customer service is and they treat you like dirt.

I created this account just so I can post this review. I've been a customer for years and never had any issues until now and I am horrified at PNC's customer service. I got charged a $15 service fee on my checking account, even though I met 2 out of 3 requirements to not pay the fee (you need to meet any ONE of the three). I called 1-800 number and was told that they can't reimburse the fee. I took the time to go to a local branch (waste of time) and the personal banker that was there doing nothing did not even come to help me.

I did a Popmoney transfer using PNC Bank with which I have my primary checking account. The Popmoney offers the service to send money using phone number which is what I used to transfer funds ($533) but the money went to some other person's account. The intended party's phone number was registered with Popmoney and the account is also in PNC Bank but still the money went to someone else. I escalated it 4 times with PNC and went to great lengths to explain them. Every time they kept changing their stance. They admitted money went to some wrong person and they were aware who it was but they are not ready to refund it or even reach out to the person to check. They asked me to talk to the person but how can I when I have no idea who it went to?

I have had at least 5 accounts with this bank in the last 33 years, both business and personal. They started out very satisfactorily but as time progressed they became bigger, more impersonal, and more greedy. Case in point, they offered me a home equity loan with favorable terms, and when the 10-year term was expired, they changed the payback terms so as to make payment considerably greater than the original amount in the agreement, and used the excuse that my credit score had been degraded. When I approached them and asked for a temporary loan modification due to extenuating circumstances, they absolutely refused, and told me to sell my home or they would file foreclosure. I was able to secure a loan from another bank and pay them off.

Hello. I am a PNC customer of 3 yrs and I'm very disappointed in their customer service. I live in Washington DC and went to 8th and H St branch, I spoke with the manager ** who didn't help me at all!! He tried to talk at me instead of breaking things down. By far the worst customer service and I do plan on leaving PNC. Also the Florida Avenue branch gave me the same treatment and when I asked both branches for more information they denied me the information and tried to talk around the situation!

This place is a fraud especially dealing with paycards: they have hidden fees not outlined in the paperwork that comes with the card and ripped me off and keep giving me the runaround. I would NOT recommend this place to my worst enemy I SWEAR.

Happened for months before I caught on. All total PNC BANK stole about $50 before I went back to the branch and closed my account. Feeling completely cheated, I walked out with a check for $453.50. The banker said she couldn't refund charges because the system she submitted it to said she couldn't. Very impersonal.

Just wanted to say every time I ever called your 1800 number your representative person better known as the operator, they are so helpful and always fix any issue I have. They're just so nice. Thanks PNC for always being there when I'm in need.

I called PNC from Warren, NJ and got a very rude representative Dejoun **. A message left with his supervisor Kyle ** was never returned. Very disappointing. Unfortunately after I called back again (hoping to get a different rep who might be friendlier to help), it's that same rude representative Dejoun ** again so I have to hang up. Guess I have to try again in the early morning hoping to get someone else.

I specifically made an account here to write about how much I hate PNC small business banking. Their online pinnacle banking site constantly will tell me when I log in every so often that I have the wrong password even though I never changed it. Never got a notice that I needed to change it and JUST logged in with it earlier that day. The customer service is awful, there have COUNTLESS times where I have gotten in touch with someone to sign important documents about our account and every single time it takes them months to get them back to me. They constantly are telling me they never got it or they have to have me fill out a bunch of information that I've already filled out.

I wish I had the hours of my life back that I have used dealing with this company. We bought a car 4 years ago and each and every time we call to get our balance, they can't find our account. We have had to be sent to the "escalations department" every time. We have corrected our address with them every time. We have corrected our contact info every time. They talk about taking notes on the account and there are never any notes on subsequent calls. This bank is a joke. Choose any other. Don't set yourself up for wasted time and incredible frustration.

I recently have not been regularly employed. And because I didn't have a regular deposit of 500.00 or more, they charge me 700 fee whut has overdraft my account. What kind of bank punishes low-income people?

My (91) year old mother has a car loan with PNC that I handle for her. On 12/10/15, her Dec. payment was received and signed for at the Bank. Surprisingly, after 10 days, my mother was called by a PNC collector who said payment hadn't been received. Fortunately, I had proof that the payment arrived on time because there is a UPS tracking number and the name of the PNC employee who signed for it. Then, I was told that they probably "couldn't identify the account" and the check would be mailed back. I explained that my mother's name was definitely on the check, so why couldn't they call me to clear this up while the payment was there? They said, "This is not our policy."

Lots of small issues, but their online site is messed up frequently which causes headaches. You make a payment and it does not show up. Then you are considered late. You call them and you are on hold forever. They say they are going to credit your account, but never do. Then when you try to update info...they screw it up.

I attempted to open an account online (virtual wallet product) at PNC bank about 3 weeks ago. I was approved and a debit card was sent about a week after. I then attempted to create an online banking profile when I received my debit card as instructed. I put in the information required but I was locked out of my account twice. I went to the ATM to see if I could activate my debit card, but couldn't. I called customer service and they asked for my account number. I told him and he said that I had been putting in my routing number instead! I apparently wrote down the wrong information when I first opened the account. He told me to go inside a branch for help and there shouldn't be any problems.

Back in 2013, I opened up a loan with PNC. This turned out to be one of the worst mistakes. I took one check to the teller with several monthly pay slips asking if I can use one check to pay multiple months. She assured me that it would show as one payment today, but on my account would be broken down. I realized later that it did not break down, so I went back in the bank and spoke with the same teller. She said that is shows in their system that I made several month's payments ahead of time and everything was fine. I thought I was okay for a couple months until I had the money to make another payment (I always stay ahead with loans and I never miss a payment).

I am writing this for my mother, Cindy who has went through a horrible experience with PNC. First they told me I was forced to carry flood insurance, then I had to cover two separate Flood Policies with American Insurance company that charged her almost $2000 for just one policy and then another $2000 for another since she not only has her mortgage but also her equity with them. Then she is told that she has to pay for replacement cost insurance on her mortgage and her equity loan charging her another $1700.00 a year. Please tell me what she should do.

I disputed checking account withdrawal and was granted provisional credit. I sent written documentation of reason for disputed withdrawal. It took 90 days for PNC Bank to reverse and deny disputed and provisional credit. The bank waited until the checking account was very low to withdrawal the money. I am a senior citizen and only get a social security check once a month. As a result I am being charged a overdraft fee everyday. This fee will continue to be charged for several weeks until my social security check is deposited. I filed another dispute with PNC Bank again on this matter, and they never replied or commented on this new dispute. They are only worried about the money and do not care about the customer.

I have/had a PNC car loan for a year, always paid on time. Traded my car in and purchased a used truck and financed it through USAA. The loan was paid off and PNC state that they received the payoff 12/9/15 and it would take another 20 business days and then they will mail out a payoff letter. The 20 days does not include holidays and weekends. On 12/14/15 another car payments was taken out of my banking account for the car I traded in so I am paying interest on the payoff plus car payments for my trade in and my new truck loan.

As a 15 year customer, PNC inconveniently chose to close my accounts without reason. In disbelief with the situation, I frantically tried to contact PNC for answers. I was told PNC did not have to disclose reason for their actions and that the account would be closed in thirty days. Two of the women I tried to discuss the issue with hung up on me and the last woman redirected my call to a PNC employee number. Frustrated, I chose to call the 1888 PNC BANK number, at this point in search for any type of help. I spoke to one customer service representative for thirty minutes who couldn't see any hold on the accounts, and told me to go to a branch. The following day, I went to my local branch and discussed my issue with an assistant manager. After a few tears out of frustration and embarrassment, I chose to end my relationship with PNC due to the inconsideration and hassle I was going through.

I was overdrafted with fees and days overdraft fees applied to my accounts so many times. Applied charges of $281 and $445 to both of my accounts for overdraft fees. I had borrow money from a payday maxlend and pay the bank $211.00 a month in six months. PNC doesn't allow banking deposit line of credit for a minimum amount of $300. I would like close my accounts and reimbursed all my overdraft fees of this year 2015.

NEVER bank here!! I have never had so many problems with a bank in my entire life!! Signed up for overdraft protection a few months ago and was misinformed about the whole thing! This bank has charged me over $700 in overdraft fees in the past few months!!! Spent 40 minutes on the phone with someone trying to get them to reverse the fees. They said it was my fault that they were charged. How can I be at fault for something I was misinformed about? If I could give this bank zero stars I would. These people are rude and will not help you with any of your problems. Terrible customer service!!

PNC coerced me to sign up for Virtual Wallet. I was a customer for 10 years. With Virtual Wallet transaction, postings are 2+ days late. Even though bills were marked paid, the money was deducted later. Then they charge your checking, savings and reserve account each $36. As a result I have been charged $144 for an overdraft less than $9. Since this occurs on a Friday after business hours, I have to wait until Monday. PNC made excuses and blamed me. I never had this problem before Virtual Wallet!

PNC charged me unnecessary overdraft charges. Took three days for me to actually talk to a manager, after being called back by the first one and being told "I'll be in meetings all day. Right now is the only time I can talk." not when is a better time for me to reach you? Different manager informs me I will not be refunded the fees. Three of his sales associates told me to fight this because I was mischarged. Four days later still no refund of my wrongly charged fees and on wait for 45 minutes to be told they can give me suggestions for the future. Horrible customer service, rude employees, and one very unsatisfied customer. Would never recommend anyone to use PNC bank!

PNC locked my boyfriend's card after they failed to receive a payment. It was sent, there is a confirmation showing. It shows posted. But that did not stop them from locking the card down until they got a payment. We worked with customer service and supposedly there was nothing else they could do. This is the one and only payment that has been missed and it was already paid and posted, via their website. We are cancelling this card asap.

The people at PNC are crooks. I had overdrafted my account -6.46. I put 70 dollars in the atm at 11 pm. Which put my account to positive at 62 dollars. I had to get groceries so I went to the store around midnight and spent 49 which would leave me with 13 dollars in my account. At 2 am, I get an email stating that I was overdrafted -23.10. When I logged into my online banking there was no overdraft fee listed. So as soon as I got up I called PNC and talked to the representative that had told me because I didn't deposit the money by 10 pm that my deposit didn't have time to process.

With the exception of one very nice representative I had the worst experience of my life with no resolution. I was transferred over 10 times to representatives who were completely clueless as to how to resolve my problem which was simply sending me out a new pin number for my online banking account. When I was transferred the last time my phone was simply cut completely off.

Thought this bank was good. I was attracted to the wallet feature. As soon as I called them regarding a fraudulent transaction they took the merchants side. Never asked for my documentation and charged my account over 400 adding as many fees as they could. I will make sure to find another bank most likely a credit union! Creeps and Robbers are what they are.

PNC is only out for your money. We opened a virtual wallet account back in 2013 and right away had some problems. The bank told us everything was the way it should but we had checks being taken out of the wrong account. Complained about it and called their customer service. Neither helped. Now they sent us some new checks and they are coming out of every one of our accounts. We went directly to the bank which admitted that the bank had incorrectly set up our account. They had overdrafted us by 400 dollars on two weeks. I was told by the bank it was our fault that we overdrafted, when on fact we had the money. They just took it out of the wrong accounts. We had this escalated up to the regional manager and was denied the money back despite the bank seeing it was their fault and admitting to it. I will be looking into suing the bank for the major inconvenience and for robbing me.

WORST BANK EVER. Not customer friendly. Doesn't want your business. If you are not a "client," your interaction with personnel is just atrocious. They do not go out of their way to please potential customers or accommodate anyone. Tried to cash a check drawn on daughter's PNC account. Would not cash since I was not a "client." Then, when trying to open an account to deposit the check and withdraw some of the funds when funds were transferred from my daughter's PNC account into my potentially new PNC account, they refused to open a new checking account for me stating I was just trying to "clear checks" and/or to "get a cashier's check in order to get the funds," and I would just then "close the account," so they would not even open a checking account for me. Don't waste your time. They are a mess.

I was the same account as my mother. My mother's bank account closed so they ended up closing mine as well. Okay that fine I was deal with that. But this was the problem. PNC did not notify us of the closing of our bank accounts! Isn't that illegal or something to close an account and not let the owner of the account know? And what was even worse was that my check had direct deposit into the account after it had closed. And since it did that I have to wait 7-10 DAYS to get MY PAYCHECK! They are very careless they obviously see my activity and see that I get direct deposit every FRIDAY! And could have waited to unofficially close my account until after my direct deposit hit! I had things to do with that paycheck but because of their carelessness I have to wait 7-10 for MY PAYCHECK?!

We use PNC Bank merchandising machine... Their machine is down every other 2 months. They ask you to pay for the shipping fee, it's a leased machine, over on top all other stupid fees. I pay damn monthly lease... and it's your machine which is not working. What kinda customer service is this??? Asking me for shipping fee???

I had been looking for a new credit card to open. I had been very happy with my Chase card, which I had for about five years. I recently started paying interest on my balance. I was looking to find a card that would offer 0% interest and also allow me to transfer my balance, which I was always getting offers in the mail. After looking for a few weeks at various cards, I came across PNC which had reps set up in the grocery store. They had a big sign which stated 18 months- 0% interest, balance transfer, etc. The offer sounded too good to be true. I told the PNC employee EXACTLY what I was looking to find in a new credit card. He passed me the application right there and he even called me the next day to provide me with an update on when I would be receiving the card and offered to help me with the balance transfer, which ended up costing me $150.

Started dealing with PNC on a commercial loan in May. It is now November and we just secured a loan from my small town home bank. After dealing with them I plan on staying as far away from PNC as I can. PNC lost all of our paperwork in August and did not tell us until I called and asked what the status was and I was told "what loan". To that I say what a joke. My advice is just stay away from them.

Worst bank I have ever dealt with. I mailed a payment back on October 2, 2015, it was not due until October 22, 2015 and they did not post it till the 23rd. There is no way that the payment took that long to reach the bank. They refused to remove the late fee. I have been a card holder for 4 years and have several accounts with them including my business accounts. All of my accounts will be closed and I will never bank with PNC again. I am highly disappointed in them. They lack a lot of customer service experience and all need training. When I told the supervisor I would be closing my account because of the situation all she said was, "I will close those for you today." With a few choice words after saying I will be opening new accounts first I hung up the call. I cannot believe a bank would chose to lose thousands of dollars in interest instead of a $25 late fee!