PNC Bank Reviews

My account was over drawn due to an error I made in my check book. While it was my error they ended up pulling $144 dollars out of my account in over draft fees. Is this legal? One of the overdrafts was only $5.00 and they charged me $36.00. Now I don't have enough for the next weeks bills and I'm scrambling to stop auto payments from coming out because if it over draws again they will take all my money again. Can anyone say loan shark!!! I can't believe that they get away with taking all your money!

PNC Bank declined me on a personal loan of less than $10,000. I have immaculate credit. They would not give me a reason as to why, because ''The reason will be in the letter we will mail you in 5-10 days. Wait for it and find out then.'' It took them 4 business days to come to this decision. Discover then approved me within a 10-minute phone call. I have the loan deposited into my PNC checking account by them to withdraw for the purchase. I'm then told any withdrawal over $5,000 takes a week to process. Are you serious? I have to wait to take the money out of MY account? I don't think so. As soon as this deal is over I'm closing my accounts with PNC and never looking back.

I had a home equity loan serviced by PNC that was closed in August after I sold the property attached to the home equity loan. In September, a payment was debited by PNC from my checking account to pay the home equity loan that had already been closed. When I called 4 different customer service agents and retail escalation specialist all insisted that the auto payment was set up through my checking account and there was nothing they could do. After researching the issue extensively ON MY OWN TIME and with the help of my bank where I maintain my checking account, we discovered that PNC originated the auto payment and only they could, therefore, cancel the payment.

I used to be very happy with PNC bank. I have been banking with them since 2001. Unfortunately, I have noticed service fees over the past 2 years that I have never seen before. Apparently, my account has been upgraded and I have been charged monthly for my "used to be Free" checking account. They refunded me $30 out of the full year of fees that I did not authorize. The rep was condescending and told me I should have just been checking my account and only had 60 days to dispute the fees. I'm finding a way to close my accounts immediately.

I do not have an account with PNC. My son who just moved across the country does. I went into the branch on Professional Parkway in Douglasville, GA to make a deposit into my son's savings acct. I had his checking acct number but not his savings acct number. I asked the teller if I could make the deposit into his savings acct if I gave her his checking acct number. She told me I could not do that. I had done this very same transaction three weeks prior at another PNC branch in Atlanta. My son didn't have his savings acct number.

My husband and I are not PNC Bank members. PNC made a mistake and put a line of credit that someone else took out, under our lot, and not the person using the line of credit. We are trying to sell our home and are unable to due to PNC's huge error, which they have yet to fix. We have made several phone calls and their response is, "They are working on it." We now will not be able to move until they fix their mistake. This has cost us time away from our jobs, money and a lot of stress. I will never work with PNC.

I have been a PNC BANK member for about 2 years now. I have had a lot of issues with overdraft fees. Each fee was $36. Just this year, I was charged over 45 overdraft fees from PNC. I work very hard for my money and it gets taken away by overdraft fees. When I called the bank they always have excuses. Today they closed my account without notice and without my permission. I have 2 direct deposits coming in this week and because they closed my account my deposits won’t go through. So now I have to wait to get my checks. I have three kids to support and now no money this week. I will never recommend PNC Bank to anyone they are the worst bank I have ever had.

I was forced to move my money to PNC bank when I moved from San Diego to Pittsburgh, as there is no Wells Fargo in Pittsburgh. I was a customer for 3 years and had a horrible experience with the customer service line and the online banking. It seemed relatively ok if you actually went into a branch, but otherwise they were a nightmare to deal with. Many times I have been on hold for upwards of more than 30 minutes. The customer service representatives can rarely ever answer my questions. I've made several large purchases in the last few months (i.e. new car, new house), and they have been difficult to deal with, especially for the car. Like not being able to answer a question such as, if I use my debit card for the down payment on the car, will that work? Or will a stop be put on it because it is too much $$? Can I set it up NOT to have a stop on it?

At the Thompson Center location had to wait over 30 minutes to make a very sizable deposit to business account. They no longer have tellers.

I tried to pay for my bank and they keep charging me and the only result that I got was they were going to charge it to my credit and then I can pay on it. Or they would be charging me every day and then I wouldn't be able to pay it at all. It is hard when you're trying to make an attempt to pay what you want though and they do not give you any options.

I wanted to make wire transfer. Apparently you can't do that online. I have to call a department that is only open from 8 to 4 PM EST. No Problem, I called them this morning and I pressed the prompt for wire transfer. Waited 10 minutes, it got routed, of course to the wrong department, they transferred me back to the queue... waited another 20 minutes before someone picked up, they too tell me it is the wrong department, so they transferred me back to the queue. While I waited, I called from another line to see if I can get someone to escalate the issue, of course they said there isn't a way to escalate the issue... all they can do is put me back in the queue. This is the WORST customer service I have observed in a long time. This is 2015, does PNC think it is acceptable for someone to be on hold for over an hour and still not get anyone. I just moved my business to PNC, however it isn't that difficult to move it to a bank that is in the 20th century.

50 Rosery Road NW - On Sept 7 at 7:13 pm I received a call from the fraud dept asking about some recent charges on my account and realized that someone had hacked into my account. Granted I am grateful that they caught it early, within the next 2 days it became more than 600 in the hole. I had a check clear that my fiance mailed and I didn't know it so some is my fault when I had almost 250.00 in insufficient fund fees. It took almost a week to get the fees back. They are still investigating the posted items. The problems started when Morgan a customer service rep told me if I didn't get my account out of the negative they would close it, even asked me "can't you borrow it?" Ummm NO, I was wiped out. They showed no remorse for their actions.

I have been a longtime, solid, customer of PNC. I was hit with two overdraft fees ($72). PNC called it a type of punishment fee. PNC could have refunded this money as my deposit came in just after the weekend, but they chose not to. I cannot bank somewhere an organization levies its own fines (without any calculation) and refuses to refund hardworking people. PNC, you have lost my business for life.

I called to review my account and the representative made me feel like crap. Shaming me for using the "bank's" money for an overdraft, when I am being charged for each transaction when they sent me a balance confirmation via text showing I had money. This is deceitful! They should calculate accurately, and customer service should not leave customer feeling like crap and guilty.

People at branch office were very nice. People at other (corporate?) offices were the opposite. Heloc took nearly 3 months to obtain and I lost the property I wanted. Also required that I initially terminate my existing heloc from credit union. If I hadn't done that I would have walked away from the PNC heloc. Now they are charging me $726 in fees to terminate this one which I need to do to sell my house. The credit union charged me $0 to terminate. In addition, they have a lien on my property for $190,000 although they say I owe $726. Back to the credit union world and away from bank fees.

Opened virtual wallet account and added my wife's name two days later. The following week I deposited over $6,477 dollars in one of their ATM machines. Because my wife was not put through the system yet they said they would have to return the check (5 to 7 day delay) and redeposit when my wife's name was on the account. No one including Sabrina in the escalation department would return my call. Contacted Amy (branch manager at Green Street locations) and she had the personality of a dead fish. In fact she tried to talk down to me. I would highly recommend considering another bank. Terrible customer service and no follow up.

We have applied for a equity line of credit for a kitchen remodel. We own two homes with no mortgages. We rent out our Florida home. The whole application process is being held up by the need of verification for a $250 monthly HOA fee. We have the HOA fee automatically withdrawn from our account, the withdrawals on the statements are not enough proof. We must get a verification statement or receipt of the HOA fee. The value of the two homes well exceed the amount of the loan.

I called to complain about a charge that was taken out a day early and was charged a $36 overdraft fee. I then called and paid by credit card so as not to be late on my loan payment. Another $10 fee. Then they tried 5 days later to take the same money out. Another $36 dollar fee for overdraft charges. They could only say "I'm sorry to hear that this happened" and "There is nothing we can do about it." I will move all of my funds to another bank immediately and transfer my loans to another bank as well. STAY AWAY FROM PNC BANK!!! Bank with them at your own risk. If you choose to bank with them then you will likely be the next person to complain on this forum.

Let me start by saying I have been with PNC for 10 years. So I access my account online yesterday to check and see bills have posted to my account. (This account is only used to pay bills). I printed it out the page yesterday to track my bills. I had a balance of $20 left. When I pulled up my account this morning I was negative $203. When I look a bill that posted last night came out supposedly at 11 pm. It overdrafted my account by $5 which they ended up taking $36 overdraft charge for ALL 4 of my bills that came out yesterday.

Every week it's always a overdraft from a month before that they are always lying to me about. I purposely didn't use my card for 2 weeks. PNC Bank is now saying I'm overdrafting from last month 178. They have been stealing from me and I want my money back. They are crooks.

I was already closing my account here because of the lack of branches in my area but no one told me my account would reopen if I missed an automatic payment from my electric company. Now I've over-drafted on a recently closed account and they withdrew from my credit card and charged me a finance fee and no one can do anything about it until all my disputes are finalized.

because I didn't have an account with PNC. I asked if they could cash the check for the check writer who had an account and was told it would take a week to get the money into their branch. This bank is a joke and the employees that I dealt with had the attitude that they could care less. I would advise anyone that has an account with them to close it. They obviously don't have $$ or they lie.

I deposited 180 dollars in Mac machine. ATM machine took money but did not deposit it. The machine gave a receipt saying cash counting error. No money was deposited and my complaints have not been satisfied. I'm beyond pissed.

I check for $240 & another bill was pending on Monday. You know PNC charge me $36 x $36 for both.

PNC Bank denied my claim for several withdrawals totaling nearly $2,000.00 without any basis in law or fact. I am respectfully requesting that PNC Bank return my money within 5 business days or I will be filing a small claims lawsuit against them. Thank you in advance for your kind and prompt attention to this urgent matter.

I just recently went into the PNC bank in Giant at Catoctin circle in Leesburg VA where Isaac was the stand-in manager. His employee was working very hard to get the line at the teller window down and Isaac was sitting on his phone not helping at all. When the employee asked Isaac for help he would not do anything and gave him an attitude like he doesn't want to be bothered. I asked him if he could help Because I was waiting for a long time and he spoke very rudely to me. I will never bank with Isaac or go to Alexandria branch!

I am fairly new with this bank. I am wondering why my car insurance has not come out of my account yet. I call up 1-888-PNC-BANK... I am asked by a computer voice my FULL Social Security number. Hmm! And then my user name and PIN!! I get someone on the phone and he sounds like he's in his house not at PNC Bank. Red flags everywhere. I have never been asked for my full SS# and my PIN. Ever... I can not get a person on the phone. I will have to close this account. Customer service stinks...

I have been a PNC customer for years and it pains me to have to change banks. But over the last two weeks, I could not be more displeased. I made the mistake of over-drafting my virtual wallet account at a gas station. My direct deposit was set to go through on the 31st of July. Instead of allowing my check to go through, they denied my check and closed my account on the same day. The branch manager at the Smyrna, DE bank showed me the screen and allowed me to see that they denied my check first then terminated my acct.

I recently had a situation that required me to withdraw funds from my account when I knew that I had an ACH that would also be withdrawing from my account. I contacted the company that does the monthly ACH - they informed me that because my notification was less than 48 business hours - I called them on Fri morning but ACH not set to go thru until Tues. morning it would still go thru. But because they were aware of the situation I could just pay the ACH with a money order and all good. Okay that I understand. I then called the local branch of PNC and was told the same thing and I couldn't put a stop pay on it for the same reason. I then inquired about just withdrawing my money anyway & what would occur. The teller told me that the ACH would be returned unpaid and I would owe the bank an NSF charge and any fees the ACH company charged.

So I want to start of that the customer service agent was polite but did not know anything or how to explain why I couldn't get my money back. She just told me "no". I then asked her to escalate my call. After literally an hour and a half on hold I was finally able to get connected to a manager who also told me "no". Why is it that any other banking facility is and they were not? They have no care for loyal customers or building a good customer service's base.

My girlfriend overcharged her card by 18 cents -- PNC charged her four NSF fees of $36. We both work very hard and live pay check to pay check, and cannot pay close to $150 for going over her card by 18 cents, it is utterly ridiculous. PNC refuses to explain to her why she was charged 4 NSF fees, and cite some "fine print writing" as to why PNC is charging this fee 4 times.

This banks seems to go out of their way to charge NSF fees. They include pending charge transactions in your balance but will not give you full credit for your deposits if checks are included. If you have an issue the branch says it's out of their hands. Currently I am being hit with a NSF for a pending transaction that I had called yesterday about telling them that the charge was a charge made in error and the vendor would be dropping or crediting the charge. PNC told me not to worry. I wake up this morning and see a NSF charge. After waiting on the phone for an excessive time they say they will refund the charges once the dust settles. Meanwhile my account is useless plus I do not trust these folks.

A despicable company with despicable employees who don't value customers at all. Actually in my case I got a low interest rate and after rates rose. I think PNC deliberately tried to derail my mortgage. I want to point out 4 people in particular who took part in the awful mortgage process at PNC. I want to say these are the people who worked on my account, but in some cases it is their lack of work that sunk this:

I just paid PNC 98.00 in fees plus 36.00 per overdraft fees. This should not be the case with PNC. I've been with them since 2011 and it's getting ready to be my last with them. They do not value their customers to say the least. I am very disappointment because I asked what is the 7.00 per day fee is for. I was told that is how the banks makes their money. A supervisor got on the phone and said whenever the bank is paying out monies for overdraft items then that fee covers that. That's not true because the account is already overdrawn and is hit with 36.00, so why is 7.00 a day necessary. Bye, bye PNC.

I was with PNC Bank and had two direct deposits monthly amounting to close to $4000. I did not understand how their accounts are being balanced. Pending transactions were usually shown as being deducted from the balance but by the time they go through I would have way less than what was displayed. I have not had this experience with other banks. Transactions which were done a month ago would be displayed on my statement like they were done a week ago. My account was always low. I opened an account with another bank but have not experienced this with them. I have tried for the past two months to close my account with PNC but there is always a reason why they cannot close it. Whenever I check the account I always have overdraft fees for one reason or another. In less than 2 months I have had over $300 in overdraft fees. PNC please close my account. I am tired of you guys please!!!

Credit score over 800, had other loan offers, was enticed with initial cost estimate of a little over 3,000. Upon then signing the paperwork TWO DAYS LATER, cost estimate - with nothing else listed - nothing different in requirements but costs - came to over 4,000. After all sorts of assurances that because I have my checking account and bank records there it would be more "streamlined" etc. and so forth, I signed. The new estimate - over 5K. After all sorts of various tricks that I and the seller have performed at our own expense, apparently we're still subpar, by the way. And we're both exhausted. The seller is a realtor, she's never encountered anything like this before. Explanation below.

I can't ever log in to my account, I'm always locked out. It's very annoying. Please get this problem fixed.

I closed a small unsecured loan. It took PNC Bank 8 business days to make a decision. It took me numerous emails/phonecalls to receive my payment coupons. Was told numerous times it was ordered. I filed a complaint through Better Business Bureau and have never received a response. Wrote the CEO a detailed letter. No response. DO NOT DO BUSINESS with PNC Bank.

I started a transfer after being talking to different people and depts. I was told to do it online. I went online, didn't work, another 1 hr call. I was able to start the process. Everyone knew the amount. They were going to make two small deposits in my other account. I had to wait several days. I got an email one week later they were deposited and call PNC to know amount and then go online and finish transfer. I called PNC after 30 on the phone. I'm told I have to call other bank. I do, go online and I'm asked to start process again. I call PNC, after 15 on the phone I'm transferred to another dept. Then another and guy told me he can't help me. I have to do it online but I can't I say and he hang up on me.

This is the WORST bank ever. They do not cash checks written by their own customer. They want to "hold" your check until it clears. In other words, collect interest from it for two more days!! How do they not know the check is good when it is written from an account in their bank!?!! Customer service is nonexistent and they do not honor their own business. Never Again!!!!

I want to complain about the offer, not the service. Since I have been with them for only a short period of time I guess I have not gotten all the bad service that most people on here have encountered. I was told to make 3 deposits of $500.00 to PNC from my job by way of direct deposit. I did that - once this was completed I called the bank to find out when I would get my $200.00. I was told that my deposits had to have been done by June 30th - I did not know that. The last deposit was done on July 2nd.

This bank is consistently rearranging things in my bank account that are already pending to help stack overdraft fees. They have done this to me so many times I started screen shooting my bank statements so when it happens I can take the photos into the branch and show them. But today was the last straw. The last transaction on my bank card was for $20 yet my account is overdrawn $200 because transactions that have been pending since last week were processed after my last transaction, overdrawing my account not just once but four times, allowing them to charge me four overdraft fees. How can this be legal!!!

I went to deposit money into my creditor's account but PNC Bank deposited the money into a someone else's account. The next day the creditor called that they are yet to receive the credit. I went straight to PNC McDonough, GA Banking Center where I made payment. They found the teller credited the wrong account (I guess maybe her buddy's account). I ask the Manager to reverse the transaction and she told me they cannot reverse it because the transaction was done a day before. That I should have caught it yesterday and return immediately so they can correct it. The Manager asked me to file a Police report before they reverse the transaction which I did and I gave her the Police Report but till date I am yet to receive my $500 deposit. My $500 just gone into PNC confers till date. I am not sure if this is FED's rule or FDIC requirement but I think PNC is bogus and Fraudulent Bank.

Unfortunately my mortgage was purchased by PNC mortgage. I have had several mortgages and I can say without a doubt, PNC is the worst. They are now charging $7 to make an online payment. They are constantly begging the customer to "go paperless" but then they stick you with a significant charge to do so. I inquired about the reason for the fee and after much hounding on my part and a lot of run around on theirs, they said, "It was a business decision". Yes, a business decision to screw their customers. I did not choose this company, but now I am stuck with them.

I have been with PNC since they started - originally I was with Security Bank & Trust - National City Now PNC. In the last several years, PNC has essentially stole over $15,000 between mortgage lies and it has all come to a head. For starters they talked me into refinancing 3 times... only recently my FREE lower my rate plan cost over 3,000 - then having insurance isn't enough they just charged me 600 for 2 months hazard insurance that I already have. I just can't believe as I recently went over checking, saving and mortgage statements how much money they have charged me for supposedly FREE services. I am done with them.

I went to check my account Monday morning at like 8 am. It said my account was overdrawn. I transferred money into my account right away. So it brought my balance to in the positive. Later that day my husband tried using our card and it got declined because I didn't have enough money to cover what he was buying. So I still had the same amount in my account after he tried to use my card. I then transferred more money into that account. We didn't use that card all day.

My mortgage was sold to PNC bank. When I tried to make an online payment I was then informed if I pay the way I was used to which was one time payments which has been 3 years I would either have to let them automatically withdraw from my account which I believe is unacceptable and leaves my account accessible to unscrupulous fraud. My other option is one time payments with a charge of seven dollars each payment. My mortgage is 518 dollars. This is an increase of 1.4% per payment which in effect raises my loan % to 5.525. I am on a fixed income and have to watch everything I spend money on. They also said I could pay at their bank and after driving 35 miles to the address it is not there. BAD BANK. SHAME ON YOU.

First they reel you in with a cheap credit card offer and tell you to make payments on time. I make more money now and have made my payments on time for a year. That's what the branch manager told me. So I applied for an increase of 1500.00 and they declined me. Never missed a payment. LIARS . I'm moving my account right away to a credit union who cares about its members.

I am from the other country and working here in USA. The major thing which I love about this country as far as the consumer end is concern is service. I am fully satisfied with each company to whom I am dealing with except PNC Credit card service. I am tired to bear with them with the respect to my credit card issue but no solution. They take 45 mins min always to reach to CC executive, take 10 mins for verification then when we request them to correct their mistakes they don't have solution for that matter because of lack of knowledge. So again they transfer call to person 2, person 2 to supervisor but nobody understand issue any time. Just give you bad excuses and reasons. This happened to me 3-4 times.

I have been a long standing customer of PNC with a perfect record. I have a checking account and multiple money market accounts and I paid off my primary mortgage with PNC. I also have a HELOC with PNC. I received a letter from PNC informing me that payment of the balance will be due in February. They listed several options that I could take regarding this loan such as paying off the balance, converting it to mortgage, or refinancing the HELOC by simply calling PNC and referencing the word "MATH".

Since this is the second or third time we've encountered customer service issues, I feel the need to write about it. If you are banking or decide to bank with - close your account or go with another bank... because these people DO NOT care about you or your money. My husband and I have had a joint account with PNC for several years. I honestly do not know why we have stuck around for so long.

Due to my mom passing a year ago my account was charged off because of bills and such. Tried to reopen the account and got nowhere. The account was overdrawn about 3 times and I talked to them about it every time - even talked to the branch manager about and still got no help. All I would like to do is reopen the account and pay them the 200 $ they said I owe.

When I first started working with them they didn't impress me. I deposited a lot of money into an account and they wouldn't give me a credit card with even a $1,000 max. I then told them, all in the same setting, that I wanted to close the account since I can't get a credit card and they told me I would have to pay a penalty if I closed the account in the first six months. This all happened on the same day, at the same time. So I accepted their regulations and have held my account with them for going on a year now. I still have my account with Chase and am slowly running the large amount I deposited with them out.

I joined PNC Bank in January 2015 despite reading a large # of negative complaints here on this website. At the time I joined, their offer was for a $200 bonus w/ a $2000 qualifying deposits via direct deposit. Since the time I opened the account, I have had more than $8000.00 in payroll deposits yet no reward was ever posted to my account. I've called relentlessly and also spoke with the local branch to no avail. Today I closed my account. Total crap this bank plays. Another issue I had was when deposits come thru your account (payroll) they are processed "after" the debits at midnight when your account updates.

They have taken over $3,000 from my account in last 18 months. I have had this account for over 10 years. They refuse to reimburse any of the "fees" they have taken. I find it extremely disturbing that they feel justified in taking what they have. I have had to borrow from retirement and insurance policies in an attempt to keep this account in good standing.

I opened a checking account on 5/11/15. I ask about ordering checks and was told the cost and said ok. I called the bank branch to find out about my checks and atm card because I had neither. I was told my atm was mailed but they don't show where my checks were ordered. The lady I spoke with apologized and told me my checks would get to me in about 7 days. I was not happy so I called on 6/2/15 to follow up because they have a problem with lying to the customer and not following through. GUESS WHAT, they did not order them again. I am closing this account and going to a bank that has good customer care skills. The Deer Park Ohio Branch definitely needs some retraining on customer.

I checked my account (different bank) and saw it was overdrawn. Someone wrote fake checks with minimal information on the check signed my name (very badly) and PNC cashed it. This is the 3rd time. I have closed my account but I am now looking for PNC to explain how they keep letting this happen. They apparently hire people that don't care and just put through any check handed to them. I am debating on getting in touch with my lawyer to see what charges I can file against PNC.

I've had an account with PNC bank for over 8 months now, and this has been by far the worst experience I've had with a bank. When you call customer service expect to wait over an hour every time. Customer service is not friendly, you can't get a manager on the phone just their voice mail (if they transfer you), probably because they have to listen to people ** all day because of PNC bank's poor service. Rarely do they pardon an overdraft fee. Their online service is a hassle. And when you're locked out customer service is useless, so you end up having to in into one of their branches, and there are many more issues. Stay away from this company. They seem to just do what they want and completely ignore the consumer.

I live in Belleville Illinois, however I was in St. Louis taking care of some business and needed to get a cashier's check for my mortgage... I stopped by the Jennings branch. I asked the teller for a cashier's check and she stated that she couldn't give it to me unless I came inside. So I asked her why because I get cashier's checks through the drive through all the time in Belleville. She was so busy being unprofessional, never did answer my question. I asked for a manager who was just as rude.

PNC purchased our home mortgage account about a year ago. We currently have 4 years of payments left to pay this mortgage off. After purchasing our account, in past year or so they've changed their account rules a couple of times which includes an extra fee to pay 'extra' out of an account with their company unless we opened an account with them. We did this and now it's like pulling teeth to get our money out of our account to pay our mortgage. They play this game to squeeze as many fees out of us as they can. Every month we get the same run around, same mistakes in our account, same hour or two wait to talk to a service rep who can't really help us but promises us it's fixed for good this time. She's currently been on hold for almost two hours - he accidentally disconnected the phone after the first hour wait.

I went and used a PNC ATM in a CVS here in Belmont, NC. I went to withdraw $400.00 from my account. The ATM printed me a receipt, and took the money from my bank account, but did not dispense money. I called the number on the ATM and they said that the ATM was out of money (and they were aware of this), and since it took the money from my account there was nothing they could do. I had to call my bank, and because of what happened I can't expect my $400.00 back for at least two weeks.

PNC is disabling my bank card while I'm home and out of town. On several occasions I have called the bank to notify them that I was going out of town. The last straw was when I set in a restaurant for an hour because the bank disabled my bank card.

This bank isn't consumer friendly at all. I overdrew my account by using the debit card. $6.55 went to the bank to cover it that same day. The next day there was a overdraft fee of $36.00, so I called them. I was told that the cut off time was at 10:00 pm and even though it was done the same day it was still a overdraft fee applied. Then I was told she couldn't remove it because it wasn't a bank error and a supervisor couldn't do it anymore either. They helped me make a easy decision to leave them. I'm now with Huntington, love um.

PNC DOESN'T CARE AT ALL about CUSTOMER LOYALTY or good payment history, etc.!!! We've been w/ PNC/National City/Provident for 50 YEARS and have a good payment history and an ave. credit score (would be high except for normal high credit card balances) but PNC STILL won't approve us for ANY consolidation loan amount!!!

Once they find out I am a Real Estate Agent, the bank employees pretend to be interested in buying a house. I have had 2 similar experiences with PNC employees at 2 different locations. What they are trying to do is to have ME send them clients who need a loan. One said he was not qualified to get a loan, but would be ready in a year. I can't reach him now well after a year. Another one took me to lunch, told me he and his girlfriend both wanted to buy, had me take him out twice to look at houses. I spent several hours of my time doing a buyer's education for him, searching for the right property, setting appointments, talking to the listing agents, driving to show him (my gas money and my time).

I own a small business, and am using PNC's business banking. I'm going to describe the latest in a series of similar events that have been occurring over the past few weeks. On Wednesday, 4/29/15, at 9:50 am, I ran a credit card payment through Square.com. At the time, my bank account had a low, but positive, balance. I received an email from Square at 11:38 pm 4/29/15 notifying me that the transfer had been made. At 4:51 am on 4/30/15, I received an email from PNC Bank stating that my account was overdrawn. I saw this email after I woke up at 5:45 am. At 5:52 am, 4/30/15, I logged in to my online banking to find out why my account is overdrawn. According to what is shown here, a check came through on 4/29, taking my balance down to $29.18. The only newer item shown that is NOT in pending is the overdraft fee of $36, which takes my account to a negative balance.

My online account has been blocked due to an incorrect password. However when I try to reset my password, it won't let me and will generate some error message. I called customer care 3 TIMES and all they had to say was a senior technical expert will get in touch with me. It's been over 3 weeks since I was expecting a call from them. Finally, I stopped by at a local PNC branch and they said they had resolved the issue, hopefully!

Issue: home equity loan with PNC bank. The line was paid off over two years ago and since then I haven't received a statement or anything from PNC Bank indicating to me the account was still open. I called in and requested the account be closed and for a record of release to be faxed to my mortgage refinance company as PNC bank instructed me I could not do it by phone, I had to fax the request.

On April 20, 2015, my acct balance was $350.59. By end of day April 20, 2015 there were $338.49 deductions. Leaving a balance of $12.10. You would think that everything was covered. Not so. The following day April 21 there were 2 charges to my account, which I knew I would be liable for the overdraft fees for those charges. Acceptable. I understood the consequences for using the card with not enough funds. However they charged me an overdraft fee for one of the items on April 20. They took the next days (April 21) items out prior to taking out the deductions for April 20. This is not the first time they have done this. It is and unfair business practice especially for a bank.

Worse bank ever! Trying to get through to a real person and I've been on hold for over 30 minutes. Customer service is the worst.

Today I went to pay my life ins. policy and a block away, I tripped and fell, landing on my front teeth. My upper lip was bleeding and three times its size. I go to the greeter and say, "I'm here to pay a bill and when I'm done I need you to call the Pleasantville police". My phone hit the ground and was malfunctioning, she asks me if I can use my phone. Then a supervisor comes over and is wondering why I'm not using my phone. I tell her I can't make an outgoing call. I ask if they can google the police dept. number and the greeter says she's really not permitted to do this. The supervisor goes back to her office. I'm paying my bill, making a transfer.

I made a deposit into the estate acct of my father on a Monday. Every day I was checking on it to see if it cleared. I was busy going to Dr appt all week so Friday I decided to check on it at the branch I made the deposit, they couldn't find the checks or the transaction... so I can't pay my bills because their MISTAKES... Well besides this transaction I went into the same branch about a month ago to asked if they sent my payment for the city's revenue. The branch manager ** came over to assist me. He tells me that I would have to resubmit the payment again, thank God I didn't because the following week the city's revenue department cashed the check... Who's managing the managers because this particular manager needs to be retrained especially if he's giving out the incorrect information.

Apparently, PNC has no limit on how far they can overdraft your account. I had an IRS payment scheduled to come out for $5666 on the 14th. There wasn't enough in there to cover (I knew this, I had already set up a payment plan with them). Instead of rejecting this charge and charging me an NSF fee, PNC arbitrarily decided to PAY THE CHARGE, throwing me into a nearly $4,000 hole. I went in and asked why they would approve such a large charge, knowing the account didn't have anywhere near that much to cover. They said, “it's on a case by case basis.” Maybe the IRS part scared them. So now, I'm scrambling to find $3,000 to bring it back to black. I am closing this account as soon as I can.

I simply went to cash a check from my boss. He has an account with PNC. I do not have an account with PNC. This is the hassle I received: Clerk asked for driver's license and I presented it. Clerk asked for major credit card and I don't have it - no one uses them, everyone uses debit cards. She refused to take debit. Clerk asks me for the tag information on my vehicle. She made me go to my car three times and search the glove box for a receipt from the car tag. She finally agrees to cash the check. She informs me that she will charge me $10 to cash my $50 check (wow! I get $40 out of this). She starts to whisper to her co-worker and they both stare at the computer for what seemed like an hour. The clerk finally whispers to me and says that she didn't charge me the $10 check cashing fee. WHAT THE HECK IS WRONG WITH THIS BANK??? NEVER AGAIN.

Charge ridiculous overdraft fees that don't make sense.

I paid my principal car loan balance in full in April 2015. However I had late charges and PNC Bank went into my checking account without my permission and withdrew all the late charges. I called to try to see if they can do this legally and the said they can do whatever. They would not work with me to try to help me to if I can have some funds returned back to my account. They said "No way." I was disappointed they wouldn't help me with my late charges at all.

This past March my son went into PNC to cash his paycheck. He is 17 year old and black, just started working at a local McDonald's here in town where many of his classmates work. He came out of the bank saying they would not cash his check. Let me mention that his paycheck is drawn on PNC BANK. When I sent in to inquire, I was told that he needed a major credit card and other ID. I stated that most high school student do not have major credit cards, and that he had school ID AND HIS DRIVING PERMIT. I was told that he still could not cash it and that he could go to his bank. I asked for the manager whose name is ** and he was busy. I left my number, went home and called again, and still received no call from the manager. I filed formal complaint the very next day at the complaint line at corporate and was told someone would get in touch in a few days. So it's been a few weeks and no one has called back.

I sent a check to pay off an auto loan. After a week, I saw that it still did not hit my account, so I called and was told to wait a few more days. I waited a few days, it still did not show on my account and called back and was told to wait a few more days. Still did not hit my account and called and was told they didn't show the check, so I sent a second check. Lo and behold, both checks clear the same day. I called and was told there was only one check showing as received. This occurred over the next week of telephone calls, that only one check was received.

I received a bank offer stating if I changed banks I would receive up to $200. I changed to PNC in September of 2014. I never received the money as promised. I started contacting in November of 2014. They told me to wait until March of this year only to be told that I did not qualify. I specifically asked them back in November if I had met the requirements and they told me I had. I was lied to and got the run around from the company.

After 9 years of banking I have just discovered a sneaky way PNC keeps your money longer without telling you. Perhaps I was lazy and didn't want to read the 30 page "privacy" terms of service. However, even if I had read I would still not know the following. PNC online bill pay will tell you when a payment will be made if you "schedule" a payment. (They also call instant payments "scheduled" so in fact ALL online payments are scheduled) If you click the calendar. However if you input an amount next to the company you want to pay there is no warning they will wait 3 days to pay it.

PNC has the most loathsome, detestable, incompetent lying employees I have ever dealt with in my 59 years on this earth! For one year they have done nothing but put obstacles in my way to do a short sell. Now I am days away of losing a buyer over $2600 dollars because they can't get off their incompetent butts and endorse a three party insurance check. I have spent 10 hours trying to get them to move, each time I have been lied too, transferred and just stone walled. Insane, I don't have enough words to explain my utter frustration. So if the check is not signed the house goes into foreclosure, tell me how this makes sense for $2600 dollars. 100k will be lost for $2600. Amazing.

I am sooo frustrated. Unauthorized transaction have come through my account (multiple times), I have tried everything to contact customer service. I called (waited time was greater than 15 minutes). I emailed (2 days ago and nothing). I attempted to chat but that seems to only be available when it pops up on its own. I have now been charged multiple overdraft fees, tried to transfer money from one account to the other but that will take days... Had a problem a few weeks ago. I paid a stop payment fee, which was charged that day BUT I had to pick a date for the transaction at least three days out. The payment went through and so did the stop payment fee. DONE. I had better luck with small town banking.

So last week out of the blue a hold was put on my debit card on Friday. Multiple phone calls were made to the 800 number and no consistent reason was given for this hold. First, it was because of a deposit made. Then it was because there was an "investigation". Multiple phone calls, no consistent answers. and I was told to go to a branch. Since I work 2 jobs and am not able to make deposits during "normal business" hours I rely heavily on the ability to use the ATM for deposits, withdrawals etc.

I wanted to get in touch with someone about leaving a complaint! Right now I am livid. After having my card declined since someone was using it for fraudulent activity I appreciate you stopping it but NO ONE from PNC made an effort to contact me directly about this the account holder, even though all my information was correct on the file. Then after waiting 35 minutes to speak with a customer service representative, they said I was not liable and would send out a new card. Now over a week later I still do not have a new card, after calling my PNC Branch directly, they told me a new card was never ordered! As a customer, who needs access to their money, this infuriates me!!!! Enough to make me take my money and go elsewhere even after years of being a loyal customer! Get it together!

DO NOT open an ACCOUNT with PNC. They have the worst customer service. They wouldn't even waived one nsf and without letting me know before closing an account. They charged a 7$ fee plus overdraft fee. ** worst bank in AMERICA! HATE PNC! Telling all my family and friends to close it!

Our experience with PNC and attempt to purchase one of their properties. June 8 - 2014 - We put in an offer of 220,000 on home in Gurnee Il - listed as a short sale with PNC bank; September 19, 2014 - Received text that offer was accepted by the bank (original offer - 220,000 was accepted); November 2014 - Set to close but buyer (we) had issue with Lender on repair requirements. Buyer went with another lender. An extension was sent to PNC to extend closing date from; 11/19/2014 - 12/19/2014. All were in agreement on the extension; December 17, 2014 - Received clearance from new lender to close on 12/19/14; December 19, 2014 - at closing it was determined PNC bank didn't get verification with investor on extending closing from 11/19/2014 to 12/19/2014 and could not complete the closing; December 30, 2014 - a new BPO was performed at PNC/Investor request.

PNC uses a promotional offer where you can get up to $300 credited to your account within 60 days if you have a certain amount in recurring direct deposits of a paycheck, pension, social security, etc. This was for opening a virtual wallet account. I met all the requirements and of course to this day, 4 months later they have given me excuse after excuse as to why I have not received it. First, it was I didn't open the right account which was not true. After that did not work, they said my email from online did not match my account. That was proven untrue. Finally, they said I should have received an email after I qualified, with a coupon in it stating where I could send the coupon to some other company to get the account credit. Of course I never saw that email.

I went to PNC Bank in Somerset. They told me “you have to go to the other branch” and again a 30 minutes drive for me. And I went there the staff were so rude and they told me we can get the work done only in one particular computer which is strange and weird, and I have waited almost 40 minutes totally. If you have any work in PNC Bank you have a take a day off.

Due to issues with mailing, I did not receive my paycheck until Saturday morning at work. I deposited my check through the ATM around noon that day. It is Monday and I have been told I will not receive my money until tomorrow. I'm incredibly angry because if that check had been deposited on Friday, I would have had my money Saturday morning. Now they are telling me it's as if I didn't even deposit my check until today, so I will not get my money till tomorrow. I am switching banks ASAP.

The fees they charge are ridiculous. They will purposely pull money out first rather than post a deposit to charge a fee. I had a garnishment on my account- the company took $300 out of my account and PNC took a $100 processing fee. Wth!! They just today started took a $15 monthly fee out of one of my accounts and a $9 fee out of the other. I didn't receive anything in the mail or an email about any new monthly fees. Both of these accounts have been free for over 10 years now. Time to change banks. Pnc is a rip off!!

DO NOT USE PNC BANK. You will be in for the worst customer service experience in the banking industry. I have/had been with this bank for 15 years because PNC bought out the original bank. The Robots there treated me like cattle. When I tried to deposit an Income Tax Return check to my account in the lobby in person with a request for 5% of it cash back, the cash back was refused because my only pictured DL had expired. I was denied cash from MY account. I was there in the flesh and had other CCs, SS card and account passwords. I was told by the branch manager that an expired ID could not be used.

Tons of hidden fees; buyer beware! I will never bank there ever.

My last name is my maiden name plus my husband's name, not hyphenated. Just for example let's say it was Price Green, not Price-Green. Apparently PNC does not have the ability to put a space in a name using their computer system, so they made me choose which of two incorrect names I would like, Price as middle name and Green as last name, or keep my real middle name and add a hyphen to my last name. None of my other banks or creditors had any problem with entering my correct name. This is not a huge thing, especially compared to some of the other comments on here, but that's not my legal name and I'm certainly never going to consider bringing any investments to PNC now, since the name on my 1099 wouldn't match my tax forms and I don't want to take any risks with the IRS.

My mortgage is due on the first. I have 16 days until it's late. The collection people start calling on the 2nd. Not only that it's paid and I get a collection notice to call. I have talked to two PNC reps and have been told it's in my contract. I told them not to call me unless it's after the 16th. And it better not be on my credit report that checks frequently.

On January 30,2015 I deposited $450.00 in cash into the atm machine after I had already made a check deposit. The check deposit showed up on the receipt but my cash deposit didn't. The atm screen prompted for me to put my PIN # in to make another deposit to my same account after depositing the check. It wanted to know if it would be a check or a cash deposit. I pushed the button for cash and resumed following the instructions on the atm screen.

I'm helping my 94 year old mother with her checking account at PNC. Whenever I've tried to make a call to them, I wind up frustrated and angry. After one twenty five minute wait on hold, I had to hang up before I stroked out. Today I called to ask a simple question about online bill paying, and had to give multiple account numbers, social security number, and still couldn't speak with a human because of unusual high call volumes. There is a branch nearby where I've made deposits, the people there are nice. It's the corporate structure that is so ignorant. I hope to get mom's money out of there into a more user friendly bank.

Phone customer service at 1-888-762-2265. Still waiting after 30 minutes on hold to speak with a "consultant". This bank is one of the worst customer service banks. They just do not care. Simply horrific service. Too bad!!

Went to this bank which was on Mansell in Alpharetta GA. to close out IRA and the branch manager made a mistake and then could not figure out how to correct it. We were there for over an hour and a half for something that should have taken 10 minutes. The manager then lied and said she could not reverse her mistake and that we would only get part of the money. And then when I told her she could reverse it, she did. Do not go to this bank for anything. The incompetence of the staff is unbelievable. I will never use them again.

My daughter is consistently charged small fees on top of her contracted fixed car loan payment. PNC will always state this is a forced insurance fee due to her "not having car insurance." My husband (the insurance agent) has repeatedly faxed proof of insurance to no avail. Last time he requested a phone number that he could call to verify the fax was received. Ph # 866 298 3618 is a bogus #-- rings once and goes to busy no matter when in the day or night/day of the week or weekend that you call.

PNC customer service does not exist. Instead, they have a computer that cannot assist you. Spend an hour online trying to get through to a customer service representative. I will transfer my money out of this bank tomorrow morning.

Problem resolved. It took about 2 weeks but when I got through to a supervisor at expedited claims, she was able to eventually get the card turned back on.

I had an account with PNC while residing in Pittsburgh. I moved away from there 3 years ago but kept money and the count open. Moved to State College and went to use it. Found out they had closed the account and took the money without any written or verbal contact with me about this. I was patient about it and waited 3 days for them to reopen the account. Come to find they had denied my request for no liable reason. At the moment me and the Better Business Bureau are in communication with them.

They charge you for everything even to mail you what you have in the bank. And if you get the wrong person that don't like their job they will tell you to walk in the bank and the people at the bank tell you that you have to go online or call.

Had two checks pending; the smaller one was listed first and I deposited enough to cover the first check before it posted. After midnight when I was able to transfer the rest of the money to cover the 2nd check, I see I have been charged for overdrafts instead of one. Further, my 2nd bank did 2 test deposits totaling .40 and then withdrew the .40. They said because my account was negative already, they charged me a 3rd overdraft fee for the .40 withdrawal by the other bank. I understand getting charged once, but when I deposit enough to cover a pending check, there should be no charge. And $36.00 for an electronic verification deposit with equal withdrawal of .40 is outrageous.

Not only is the customer service the worst I have ever had - consistently. Hidden charges - free is not free account - I was charged $5 to view each check that I deposited! $5! I viewed 4 checks online - that is 20$! The website is terrible - absolutely terrible - it is a complete disaster - you can't find anything - long load times - Bank of America's website has won numerous rewards - PNC's site is impossible to use. I have complained numerous times and I get a canned response. Type in: >>> Dispute a credit card transaction PNC...on google - you can't find an answer. Go to the website, it is buried under customer service tab. Bank of America's dispute transaction button is at the top of every debit card page.

Have had a cashbuilder credit card for years. Started with National City, which was absorbed by PNC. I pay my bill in full every month to avoid paying interest. I accepted one of their "use the attached checks for a 0% offer. Just pay the fee." When I got my first bill, I called them to make sure how much to pay to avoid interest. Did that. Got my next month's bill & was charged interest. I called again & this time was told that I lost my grace period because I did not pay my bill in full. So consumer beware of this offer.

So I walked in the office to activate my debit card that had been messed up twice by their staff (misspelled name) and the branch manager talked me into opening a new credit card with 11.99% APR and 0% in balance transfers for a year. I did not really need a new credit card and I told him so but after hearing that I could pay my other credit card balances with a lower APR I accepted. There he went to transfer a couple of balances in my freshly $17K limit credit card.

I ordered the debit card multiple times (they have the right address) and I still never got my card. They charge you $7 dollar and still no card. On top of that there was no follow up from the banker or the manager. Worst bank ever. Closing all account and moving to another bank.

My account was in Cherry Hill, NJ. Asked to have someone from the business department to call me about a business line of credit. Although I was promised that someone will call no one did! When I called to inquire why no one called the response was amazing: the lady who was suppose to call you back had a problem with her car - her car broke down.... WOW, some people still live in the 19 century... with no phones, no emails, no cell phones nothing, they are still using pigeons to send mail I guess.... Call the main office to complain and told them I will close my account - not the first time it happened to me with this branch.

No one experience - MULTIPLE. Their overdraft policy needs to be looked into. They shuffle deposits/withdrawals around to get the most in fees. I finally had enough this week when I withdrew money and left $4.65 in the bank. (enough till I got paid again). PNC took out $2.50 inquiry fee and $2.50 atm fee which put my account in the negative by $.35. Bam $36.00 overdraft fee. This past year has been overly aggressive with their fees. I emptied all my accounts after this experience. Will never recommend PNC.

I put an endorsed check for over $18,000 in the deposit machine of a PNC Bank on Michigan Ave. in Chicago on a Saturday. Two weeks later the money had still not shown up in my account. I called the branch and spoke to the branch manager, Michelle. She said the check was probably in the mail. I never got it. I had to have it cancelled by the issuer and a new one issued to me. I asked Michelle if I could set up a business account at PNC and she said yes. She felt bad about the check and would get the paperwork in order if I could come in and sign the papers, it would be set up.

I'm a small business person of African American decent with a PNC business account but at least on 4 occasions when I go into a branch to make a cash withdrawal they gave me a hard time to get my own money. My most recent experience was on 2/7/15 at the Ballinger Creek branch in Frederick Md which is the branch where I opened my account. I went in to make a cash withdrawal with one form of federal ID and the teller said because of the amount I was withdrawing he needed authorization.

Extremely disappointed with PNC. Having my wife take up numerous documents over a 2 month period, making it very clear that we were asking for an equity loan to pay off three high % CC, they switched the loan request at signing and we inadvertently signed papers for PNC to pay off our current equity. Once I was able to figure out HOW they generated their numbers, we contacted them and were told they only allow a single equity at any one time. First we'd heard of this and asked that our prior equity be returned to its old status and nullify this current document since it's so obviously clear, this isn't what we went in asking for.

I originally debated which bank to open an account with and eventually choose to open an account with PNC Bank. They were offering $150 dollars for making a deposit and one bill pay so I complied with the criteria and still until this day have never received the $150 dollars. Spoke with a representative and it with from being 30 to 60 to 90 days that you will receive it. When I opened the account I asked how long does it take for your deposits to take and the representative said "oh it will be available that same day as long as it is deposited before we close" come to find out it takes 3-4 days horrible!! I tried to cash my check and they told me I had to deposit it or go to the bank it was drawn on crazy!!! I told them I needed a replacement card which I never received and they secretly charged me for. They just lie, lie, lie and I highly don't recommend this bank to anyone.

I have been banking with PNC for 13 + years and then yesterday I received a letter stating my acct will be closed in a month. I called the # on the letter and reached out to the branch manager. No one was able to tell me reason behind it and branch manager told me the bank does not need to give you reasons for terminating my account and it is stated on their company policy.

One of the worst experiences I have encountered. Anyone within the bank I have spoken to was extremely unprofessional and unwilling to help. They were not able to help me with a replacement card in time or explain other issues to me. Began charging me per month on a student account that was set up as free, without notice. Unreasonable overdraft fees without any help in finding a solution except recommending to open a PNC credit card. Would not recommend to anyone, though in my situation it was one of the only banks with close proximity to myself.

PNC approved my loan for a used car through dealership for WAY more than the car is worth. Other banks denied it because the loan amount vs collateral was too high. This means that I will always owe more than the car is worth. PNC should have denied the loan like the others did, instead, I believe they are just partners with the car dealership who gets a cut. Also, I contacted PNC and they never responded. I will not ever recommend PNC.

I am a co-signer on my son's student loan. He was paying what he could but not the full amount. He was only behind by a lil' over $700. They sent a letter to my son right before Thanksgiving to make arrangements. Within a day or so, they totally wiped out my account, taking everything. I had $7000 that was intended to help with my mortgage. And right before Christmas. I didn't get a chance to make payment arrangements and I'm the co-signer!!! I feel like I've been robbed!! They get NO stars from me and I want my money back!!!

I opened a IRA with Provident Bank in the early 80s and was told there would never be a fee on IRA accounts. National City bought that bank and PNC purchased National City Bank. Well hidden in some sort of updating letter PNC invoked a fee on a IRA with limited activity as well as amounts below $2000.00. Not knowing this but seeing a fee I asked my financial adviser to consolidate this account with the others we had been talking about for a month. I had several accounts and only one would not allow the transfer. He had a signed letter from me for the transfer just like all the others banks I had 401k or IRA account with at the time. This was early 2014 about March or April.

My husband opened a Money Market account with them 5 months ago. We were then in the process of buying a home which obviously needed a large amount of paperwork and copies of checks etc which debited or posted to our account. We ended up with a huge ripoff fee of $3 EVERY TIME we viewed a check online!! That's it -no activity no nothing, JUST to view the check!!! Since then we have spoken to several people several times who said they would help remove the ripoff fees but no help so far. We are going to close the account today and strongly advise anyone considering opening an account here, to go elsewhere. No other bank I know of, charges this ridiculous "Display Fee."

My wife and I are 64 years old and small business owners. We found the retirement house of our dreams in Foley AL. Because I had a checking account with PNC and they have local branches we went to them for a pre-qualification letter and immediately obtained one. I have a great credit score and much more than adequate assets. We placed our offer and it was accepted promptly.

My wife made an online introductory purchase of facial cream. It was suppose to cost $4.50 only shipping and handling. There is no such thing, it's a rip off. Two days later checking account was debited $189. Immediately contacted PNC, they gave me A temporary refund till they investigated. Contacted the seller of the cream told them, "We don't want your cream for $189. Stop all deliveries." They did! But charged my account $149. I contested the charge again. Got a temporary refund from PNC. Filled out all the paper work mail and faxed it twice to PNC Debit card claims department. They never gave it a specific claim number and never requested specific information. They recently reversed their temp reimbursement and stole over 300 + dollars out of my account. Made me pay $300+ dollars for a 2.5 oz tube of facial cream that was supposed that was advertised for $4.50.

I cannot transfer funds to my old account (my old account has no branches close to my new home), UNTIL 1/22/2015. I AM CLOSING MY "NEW" PNC ACCOUNT ON 1/22/2015...And people complain about B of A? At least they can make you a temporary ATM card!!!!! Just not right.

I have direct deposit. When I checked my account at 1 am I still had money in my account, get up at 7 am and they took 144.00 out my account for overdraft fees. Now here is the kicker I got a direct deposit that in that same time frame that they were hitting me with all them fees. I called and they told me that it was nothing they can do for me so I asked to speak with a supervisor. He put me on hold and came back to the phone and said that they are not going to speak to me because there is nothing more they can do. So now I'm out of a 144.00 dollars and no one cares I will be closing this account today. 4 overdraft fees in one night not cool at all.

I had a nice, friendly local bank that I absolutely loved. However, I was moving out of state from East Lansing, MI. to Hatfield, PA. and needed a bank that was located in both areas so I didn't have to carry all of my money around during the move. I regrettably chose PNC Bank. While signing up for PNC, I had let the woman who handled the account creation know that I was moving out of state and didn't want the debit card yet until I knew the new address. She told me it was no problem and would arrive before I moved so just to send it to the Michigan address.

I am a full-time college student at the moment, needless to say we don't have cash floating around much. Well I have an account along with my mom and I have been doing banking with them for a long time and never had a problem until recently, in the past year or so things have gone downhill. I have had charges for overdrawn money. I am set up to get notifications on my phone of my outstanding balance, but it is kind of useless because it will deceive you into thinking you enough money and then you don't. There is also a lengthy delay when depositing checks and money. There is also a new fee that will be charged to your account if you do not have a minimum of 500 dollars!

I helped my father get signed up for a free checking account. Till this day, he is still getting charged fees. Last time we called, they stated that it was a mistake and apologized and said they would fix it. I guess not, because he is still get fees. They are minimal fees, but the point is if something is free, it should be clearly free - without these tiny fees being deducted from the account.

PNC CORNELIUS NC - So I went to this branch to open an account and the manager took me in her office and starting talking to me, and she just kept talking, not about banking - she wanted to know my life history!!! She kept me in there for 30 to 45 minutes, talk nonsense. Then the personal banker came in and they move me to her office. Really, I don't think the manager was capable of opening the account and the lady who open the account didn't look or dress like a banker. Things have really changed! Why have a manager if she can't do her job!!! Not a very good bank!!!

I deposited $1,305 in a PNC ATM at a local branch (I have had account there for nine years). The ATM malfunctioned and I was told to contact the branch. I contacted the branch right away and the checks were located and it was verified they were not deposited into my account. (I thankfully saved the voicemail acknowledging this). $1,305 was credited to my account and I was told this was resolved. Almost two months later, I get a letter from PNC saying they don't have the checks and for me to contact the issuers of the checks (that I don't have and haven’t thought about for a month) to get new checks. I contact the branch; they tell me not to worry.

I received a telephone call from PNC Bank Toledo Ohio at 6:58 am stating I was eligible for a 10,000.00 loan. I am almost 80 years old and have not applied for a loan from them. This is only one of very many calls from them. Please make them stop.

I've been a customer of National City Bank for about 25 years and have had a free checking account. I basically use this account for automatic withdrawal from my mortgage company. So basically, each month money goes in and the same comes out. I rarely check my account as this is all I use it for. I recently noticed my balance being lower than it should have been, so I logged in to check the status. I noticed I've been receiving a $2 "Paper Statement" fee and an "F2" fee of $7 since July. What?? This is supposed to be a free checking account. I searched online for an explanation and saw many complaints! It says "you need to maintain a balance." I opened this account knowing I would not be maintaining a balance! It's Sunday, so I can't contact the bank. I checked my statements and received no notification of this change! I will be closing this account. I've just given this bank over $50 for no reason.

I am not a fan of PNC bank. I have been forced to deal with them due to the needs of my aging parents. There is an amazing representative in the Elkton, MD branch that my parents have been seeing. She is the only reason that I have not had their accounts moved once they became dependent on me. Both were placed in a local nursing home, which has not been easy. I could not meet my mother's needs here at home after she became fully immobile. I have had great difficulty and resistance in closing out her credit card. I took a day off of work to tie up loose ends early in December. I went to the branch that knows us well with my copy of Power Of Attorney for Mom to close her credit card. The representative said she had to call the credit card department.

I had a direct deposit to my account but PNC BANK put in pending, also I had two other transactions pending, they charged me $72.00 for those two pending transactions and didn't consider the direct deposit. They do the debits before the deposits so they can rip you off money. This bank is terrible and I would not open an account with them if I were you. The girl I talked to was rude and made up some story that made no sense. Bottom line is if you go buy something and you opt in, but it goes over your balance and on the same day run enough money to the bank to cover it, they will not consider the deposit until they do the debits, a scam the banks do to make more money on you. The deposit should be first then the debits for the same day. Watch out for this bank, and right at Christmas time they ripped me off $72.00.

We tried submitting the loan modifications to PNC on 5 different occasions with each time PNC coming back and stating that they either did not receive the documents or that they found an error and we would have to resubmit. Meanwhile our house is going further into foreclosure. PNC does NOT want to process loan modifications; they don't have a department or person you can call, they don't have a mailing address to send the documents certified mail. What they do have is a fax number that you are to send the documents to, 97 pages of documents to be exact!!

PNC account holders beware..... PNC decided one fine day to close my business accounts and would not give me the reason. It is my assumption that one of employees deposited an amount that was below the 10K limit. This deposit couple with a conflict with the local staff at the PNC North Dixie branch in Dayton-OH. After I got a runaround from the manager for a couple of days, I was told that PNC had decided to close the business account. Looks like the folks at PNC were still not satisfied and decided to close my personal accounts as well. The worst part, they won't tell you why they decided to close the account. I just wish I had known that the banking industry has changed (at least for PNC) and customers are supposed to dance to PNC's tune. I hope folks decide to move to the online banks like I did and avoid bad experiences like these with PNC.

Pnc charged me a 15.00 service fee. They helped me choose an account and picked the right one for me. They knew my banking needs. I've held up my part of contract. They charged me due to a loop hole. Not fair.

I had made an over payment on my auto loan. They sent me refund check in the amount of $709.02. Check was dated 5/19/2014. However, I received the check on 8/25/2014. Not sure why. Not paying much attention to the issue date, I deposited the check in my Chase bank checking account. It was rejected and returned, causing $12 service fee. Since then, I have contacted PNC customer service, talked to number of people, left voice messages on their phone, but no positive movement yet.

On Monday morning I contacted the branch that I usually conduct my business. I made a cash deposit and a check around 10:30 pm, on a Friday. To my dismay on Saturday morning I couldn't make a withdrawal of the amount that I wanted to withdraw. My daughter ended up getting sick, then they wouldn't give me access to "my" money to get her medication. I still didn't have access to my account until Tuesday morning. Then to top it all off they charged me overdraft fees for money I had already deposited. All I can say is Beware....... Beware. Beware....... Although the representatives at the customer service numbers were polite, the branch manager at the branch where I conduct business was very rude, then she hung up on me!!! I wouldn't recommend anyone conducting any business with this bank, not even Hitler himself!!!!

On Dec 8th I called PNC Bank to make a payment on a vehicle loan I have with them. Evidently I was dealing with a new employee for it took longer than usual. I was put on hold, it took forever, the lady kept coming back on the phone to ask additional questions, etc. Sure enough, the next day when I checked my online bank statement, the lady had charged me twice. Two payments at $460.00 each. I immediately called the bank back. I was put on hold, transferred, cut off, disconnected and finally got hold of a live person. They were rude and made me feel as if it was all my fault! They told me that they couldn't do anything and that I needed to contact MY bank to correct it. It felt like they were just trying to get me off the phone.

I went to PNC Elk grove village, IL location on November 19th to deposit two checks of total of $14000 ( CAD and $7000 each) to this location. I followed up after 10 days as I was told it will take 10 days to deposit and I was told it will take 3 to 8 weeks. I followed up again after 3 weeks on December 12th and I was told we will follow up on Monday. It does not even shows any activity on my account. Bank manager and employee are useless. Bank manager is very rude and I do not think she knows how to handle anything.

On December 5th, I deposited a paycheck to my PNC checking account. I have had the account since 2008 and I've been depositing a paycheck every Friday via the mobile app from the same employer for nearly two years. I kept my PNC account when I moved to VA since I anticipate moving back to PA soon. On December 10th, they withdrew the amount of the check from my checking account. I called PNC to ask why and the representative told me it looked like a student loan company made the withdrawal. I then spent a while on the phone with my loan company who confirmed they did no such thing. I called PNC back and after a while on hold, they finally were able to tell me that they actually withdrew that paycheck I deposited.

I've been with PNC since they were National City--once they became PNC I started to have some issues. Nothing major. My mortgage is with them, and with that came a line of credit. This line of credit they had set up to double as overdraft protection. Fine by me. BUT one day I noticed some fraudulent charges on my statement from my checking account. So, I went up to the bank, and ultimately the woman helping me set me up with new accounts, new cards, etc. and closed out my old account....or so I was told. She had me withdraw funds to hold me over until my new cards arrived, since she destroyed my old one and was moving the rest of my money to the new accounts. All of that went just fine. However, NOW, years later I'm told I owe $1,500.00+ on this line of credit, which I no longer had access to, as it had been attached to the account I closed.

Okay so I have been with PNC since I was 17 years old. Loved the people that worked there, and loved the pain-free process of having an account without a monthly fee. Fast forward 9 years later and I have multiple accounts with them now, one of which over-drafted. Since that over-draft (9 consecutive days) I have been charged a total of $229 in both "Over draft" fees ($7 per day) and "Over draft item" fees ($36 per occurrence). Not knowing about this "Over draft item" fee, I assumed the normal $7 per day fee. I had a $288 loan payment which I have NEVER missed since I got the loan a few years back. I put over $400 into the account then soon realized that wasn't enough (Wasn't aware of the $229 they charged me).

Went to the bank on 12/3/14 9479 Sheridan St Cooper city fl 33024 to get a cash advance for 600.00 dollars. The teller's name was **. Yes I count my money all twenties who looking at the bills. Anyway I went to my credit union at space coast to make a deposit. The teller at the credit union tells me one of the twenties are fake. Say, "what, I could not believe this." Just got the money from the bank. I ask her, "can I have the 20 back?" She said "no, it has to be reported to the IRS." I has to put my name on the paper. I ask for a copy of the bill. I let her know I just receive this money from PNC Bank. It is very sad ** at PNC Bank knew she had a bad twenty so she just passed it on to me so she won't get in trouble. So now it fall on me. Make it even worse ** gave me more money back than I should have had. I was very nice to give it back to ** so her draw will not be short. I could have took the money but I was very honest so why she was not. This is what people do to you but you know what - what goes around will come back to ** SO KEEP PRAYING.

In Lancaster County, PA, I had a business line of credit with PNC and I was the personal guarantor. In Early 2014, I let them know that I was no longer in business, had no means of making payments on the $250,000 balance, but would pay it off upon the sale of my residence which was already on the market. In April, I received notice of judgment filed in Lancaster County Court, in amount of $279,000 which included attorney's fees and late fees and interest. On May 29th, I accepted an offer for sale of my residence. Closing would be on June 27, 2014. I would net $101,000 after paying the PNC judgment and the home selling expenses. On closing day, the settlement agent had not been able to find record of the PNC judgment so I was given a check for $380,000. I drove back to NC with it, intending to pay PNC the following week as soon as the check cleared.

PNC has tacked on a monthly service fee of $15 for me based on a "low number of transactions and low minimum balance" although the account hasn't been overdrawn in over 7 years since I was in high school. But, I guess it is my fault as they sent me "notification" in the fine print of a 5-lb envelope. With no company is it more important to read the fine print than with a bank? And the worst one out there is PNC. They are a hair above a Payday Loan Company in their customer service, policies, conduct and management; how they qualify as a legally operating bank is beyond me. I would avoid using their services in any way, shape or form under any circumstances if you are lucky enough to never have banked with them.

Went to Berwyn branch in Illinois to deposit a check. It was a joint check with the other party having endorsed the check. The staff did not know. The manager was chatting with someone for 15 mins. Later on he mentioned some rule against I. On asking to see the rule, he searched for about 15 mins. Came up with nothing. But said he remembered some rule but said it still applied even if he cannot find it documented. He was clearly amateur and untrained. I find the manager at Berwyn silly and not up to mark. This reflects not on him but the bank attitude. I plan to open an account at major bank and slowly transfer all my activity over to the majors (this after 14 years of solely banking at PNC). The manager was Osiel **.

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I am TOTALLY disgusted with PNC Bank. Why in the world would they charge a $7.00 transaction fee to accept an electronic mortgage payment using SpeedPay? I will now begin mailing my monthly mortgage payment and I know for a fact that they cannot manually process it for less than that! Shame on PNC!

My husband lost his debit card over two weeks ago. I had called to report it lost the same night he misplaced it. PNC said it would have our new one out in 5 to 7 days. Two weeks passed and no debit card. When we finally had time to call and check on it, the rep went over every option of how we could have been at fault for not having it, including saying we could had threw it out as junk mail. After a 30 minute hold and 2 transfers, the supervisor admitted that there was a glitch and all debit cards requested for a 3 day span had not been mailed at all. Holidays quickly approaching, my husband not wanting to wait any longer for his debit card asked for some kind of resolution; at the least a refund for the $7.50 card replacement fee. The supervisor conveniently got disconnected at that time. We called back.. another 20 minute wait..

Someone opened an account as me and this company was totally unwilling to help me recover information about the account to file a police report.

When my husband and I first walked into the bank, 325 Manhattan Toledo Ohio, the branch manager was sitting, talking with another employee and never acknowledged us. No one in the branch did. After about 10 min, someone came from the back. The woman from the back could not help us. So we had to talk to the branch manager who then concluded her conversation with the other employee. Her greeting was as if she was annoyed by my husband and I. She would not answer my specific question and talked to me as if I was a child.

Spent 1 hour and 10 minutes trying to close a joint account with my daughter. They make it impossible to close and it still isn't done. My daughter closed the account a month ago after being on the phone and transferred to 4 people for 2 hours and we find out it still isn't closed. Yes they take your money, but don't want to close the account. Very poor customer service. Beware. Put your money in another bank.

I received an application offer in the summer from PNC bank stating that if I apply for their credit card and spend 2K within the first 3 months, they would grant me reward points equivalent to $100. I did exactly that, and after 5 months I still did not see any reward points from the offer. I called and they told me we never had such thing, then I asked for the manager and he said, "We did but you should have submitted your application online instead of over the phone." That was the opposite of what the customer rep that opened up my account clearly told me. Lack of integrity and credibility with this bank! I am done with them.

I attempted to deposit a large check to pay for my cancer treatments. They told me I had to have several family members present to do it. That PNC, the bank that doesn't give a crap! The problem is I deposit the check and PNC makes money from it yet I don't?

Worst mortgage company I have ever dealt with!!! They act like they are working with you but do nothing to make things worse!!! I have late fees supp from when I was with National City bank. They were a good company. I try and make my monthly payments and they keep trying to apply my monthly payments to past late fees. It is nothing but one bad experience after another. I am also tired of being threatened with foreclosure. I have been running 1 month behind for approx 9 months, I wish I was able to switch mortgage companies!!!

On Thursday, I receive an email alert in the afternoon that my account is overdrawn by $70. At 9:40 that night I check my balance via the phone system, and it again tells me account is overdrawn by $70. Knowing I'm to get a payroll direct deposit on Friday, I transfer $100 (before 10pm) to cover the overdraft and have $30 left over. The next week I get an overdraft notice of $20 (was covered by overdraft protection, but still incurs a $10 nuisance fee). It turns out a check for $50 was posted Friday, yet went against Thursday's balance.

I have had 3 different instances with this bank that I feel the public should be made aware of. The first happened several years ago. I had a mutual account with the pnc investments. The original funds were from a cd that was given to me by my deceased grandfather in which I placed in both my and my husband's name for our son. 2 weeks after my divorce, pnc sent a check for that investment to my ex husband and pnc bank cashed said check in which my ex husband forged my signature on. When I called the bank I was told that the investment side would send new check but that it would have to be put into my and my ex husband's name.

Very bad experience at the PNC bank. I wouldn't offer or let anyone open the account with this bank. If you are trying to open the account with banks go to any bank but Bank of America and PNC. They are the worse bank to have account in these two banks. The manager wasted my 3 hrs to open a business account. She has all the detail in front of her. She has me deceased as well. We confirm from the SS administrator then the other bank I have an account with and credit union said "It's up to her if she wants to open the account since you're very well alive and sitting in front of her" but she still refuse to open the account. After 3 hrs of waste she just said "I am sorry, couldn't help you much." So please people don't waste your time. Bank sucks. You don't know what's behind the picture.

We have had our checking account for nearly thirty years, first with a local bank that was purchased by City National Bank, which was subsequently purchased by PNC. Twice this week we have had checks returned for NSF, stating the account has been closed. Contacting the bank about the first instance, the bank employee blamed it on the other company for failing to properly submit the payment request. Then, in the mail today, we get a letter from another company saying that check had also bounced.

Opened Virtual Select account with $200 new account bonus coupon at PNC Bank Elgin branch on 7/12/2014. Fulfilled all bonus requirements within 2 weeks, but the bonus has never been received. Talked with Ruth ** who opened the account for me 1 and half months ago. She told me I should receive it within 2 weeks. Reported to PNC Bank agent over phone twice - first time promised to deposit the bonus into my virtual checking account. 2nd time told me they needed time to look into my qualification.

I am a bartender so I live off of my tips and usually how I pay my rent, groceries and etc. I went to make a deposit and since the tellers are always pushy about making the deposits through the ATM I figured I'd try it. I was in a rush so I figured it would be perfect, the ATM counts it and I'd be on my merry way. My bills were in great shape and under 50 paper bills. THE ATM MALFUNCTIONED AND SAID THE TRANSACTION COULD NOT BE PROCESSED!! I go to the teller and she says there's nothing she can do that day. It's day number 2 and they told me over the phone that machines can malfunction and I should have counted my money. They won't give me any credit and told me I'm out of luck for 10 business days.

PNC leased equipment to me with government small business stimulus money. When business failed equipment was returned to PNC. They in turn sold the equipment for $12k in which I was paying $2k per month on a $95k lease that was secured by the government. Now they are coming after me for the $60k. Small businesses/consumers should be protected like large corporation exceptional when the banks have already been paid by the government and my tax $$$$$$.

What's the point of having an online banking account that doesn't keep track of your account properly? I personally could see that the purchases I made came out of my account and ended up on my activities list. Today I check my account and I'm in the negative and my savings is wiped out. I have no idea how any of this happened and the teller had no idea how to help me. I kept track of what was coming out of my account and so was the bank but it seems as their calculations were off and now I just have to deal with the overdraft.

I am a Treasurer for a local school. After submitting a deposit of cash/checks that had been counted 3 times by 3 different people, the bank was short our total by $260. When I handed my deposit to the teller, she took my money out of my sight in the back for about 10 minutes, while also helping a drive thru customer. She finally said she didn't have time to do my deposit and handed it off to another clerk. When the deposit was off, I thought maybe we just added a check amount wrong.

Applied for a $45,000 LOC in June 2014 and was approved. Told funds would appear within 5 days in account then never funded. After several attempts to find out why funds did not show up in account was told loan was denied. Never received reason or denial letter. Reputation tarnished with vendors. Delayed repairs to vehicle by several months causing over $10,000 in added expenses for labor/routing issues. Forced to borrow from a broker at over 8% more than PNC rate and additional $2,000 in fees. Had to layoff two key employees due to added expenses. As of Oct 2014 still no denial letter. Closing account of 24 years to go with another bank.

Two weeks ago I had gone to the post office, my PNC check card declined as debit and credit. Luckily I had cash, paid with cash went straight to the Mount Airy PNC branch. Explained my card declined, teller looked at my account and said she did not see anything where I tried to pay at the post office at all. The teller said the post office card system must have been having problems. A couple days later the post office debit charge had cleared my account in the amount of $21.30. I go back to the same PNC branch, showed my receipt from the post office that I paid cash. Teller said I will need to do a dispute. The branch manager ** filled out the dispute information, made a copy of my receipt and said the I will get something in the mail from PNC where I will need to answer a few questions, and that I should see the $21.30 back into my account within 10 days.

I will be posting similar reviews in as many forums as possible. This should never be repeated to anyone else. Asst Branch Mgr ** at Atlantic@Military totally screwed up my name while opening my account and made me come back 3 times. I caught it while signing up and she said it would be fixed the same day I opened the account. 1 month later - not fixed yet, escalated to HQ - Dave from Executive Relations called back. First seemed to be very empathetic, listened to me and sounded helpful (lip service). Then after taking all my legal paperwork via email, disappeared... After some follow-up, started quoting similar lame excuses.

I SEND A LETTER TO THE PNC BANK (lienholder) because I need them showing lien has been Paid 3 years ago. Now I have a problem to do the registration of my car because I don’t receive the answer to my letter sent by fax to PNC Bank. I hope you resolve fast this delay because I waiting long time for your answer. Thank You.

I had a home equity line with PNC Bank with a $138,000 credit line. They sent me a notice in 2011 saying they were suspending my credit line because my home value had dropped. I totally understood as all home in California went down in value. Recently I called them to see if I could re-open the account since my house was recently appraised at almost $800,000 - they said I had to pay for a formal appraisal and if it came in at over $750,000 I could get the line re-opened. I paid $475 for an appraisal and the appraisal showed $770,000 as the value - so I called to ask when my account would be re-opened. They said I would get a letter in 30 days.

Have a client with a charged off secondary Real Estate loan. We have a buyer willing to pay more than the appraised value (appraisal came in at $197000 and we have an offer at $212000 that will never happen again) in order for the primary lender to close out and the charged off secondary lien to be nearly paid off. Three weeks of red tape excuses and passing the buck, lies, new reps assigned and no success at all. We're now losing the buyer which means that the house will go into foreclosure. The first lien holder will get less than asking and the secondary will get NOTHING which equals the service they provide.

Last week we received a letter from PNC stating that we had an overdraft of $16,000 along with a note saying we needed to get overdraft protection and giving us tips on how to manage our money. We also received a second letter that said there had been an error and it was now corrected. What happened was that we had written a check for $2,200 and PNC posted it to our account as $22,200. When I called to find out what happened, I was told that it was just a mistake! Oh no, $20 is a mistake, not $20,000! Several other checks went through that day, but they said we wouldn't have to pay any fees. How thoughtful of them!

PNC has this long list of acceptable ID to cash a check. I gave them my driver’s license, 5 debit cards, my real estate license all with my name on them & one card has a picture of me & they said a debit card is not acceptable - it MUST be a credit card.

Two weeks ago a person called TENNESIA ** with account # ** at the PNC BANK scammed me off USD 15,056. This TENNESIA ** or people related has send me bogus e-mails diverting this fund to the account at PNC BANK! After a couple of days I detected this and among others contacted the Retail Escalation Team and submitted all clear proof that this was a scam and that the PNC BANK is being used by TENNESIA **. The bank however was not even prepared to block the account pending investigation. This leads me to believe that PNC is protecting delinquents???

They screwed me on the bonus payout as well. I set my account up with ** at the 56th St branch in Indianapolis. She told me that I would qualify for a $200 bonus if I direct deposit at least $2000 per month. No problem. Got my direct deposit all set up and everything was good. Almost three months later, I still hadn't received my bonus payout. So I emailed **. I had to email her twice during the course of a week to get a response, which was "I'll look into it". She never got back with me! I did a secure message through the PNC site. Got a response back from a customer service person named Deb **, saying it can take up to 10 days for them to resolve the issue. That was the last I heard from Deb. Never got back with me!

I had been with RBC for a while and used my checking account as a spending account so of course I don't keep much money in it. A year ago or so PNC took over the branches and I was told that everything would remain the same just a new card, (which was a bit of a pain) and new checks. I have been going along great until yesterday when I checked my account balance and suddenly there was this seven dollar charge. I went straight to my local branch and they told me that their policy had changed on checking accounts and that from now on I would be charged a seven dollar fee each month. No notice sent to me, no one told me of this change, I had to find out on my statement which is underhanded and shady. I don't think I will be banking with them much longer. This is not right, I should have been grandfathered in due to having been told by RBC that NOTHING would change. I am thoroughly disgusted and upset with this bank.

PNC Bank uses a system to determine if an overdraft is correct. The system is based on input and time. The system is inaccurate at times, the problem is the unfriendly banker on the phone or at the bank can't help you. PNC is bombarded with negatives on the web. I found nothing positive about PNC anywhere on the web.

I paid off my car loan (about 6 months early) via my online account and went into the bank to get the title a week or two later. I was told it wasn't actually in the branch itself, though it was the branch I initiated the loan. I was told I would get it in the mail in about a month. Glad I bugged them? Anyways about 2-3 months later I realized I never received the title in the mail, so I went back in to the same branch. A guy at the window said he couldn't help me right away because he wasn't the loan guy then could when I told him what the problem was. Then I had to sit and wait after he checked and couldn't figure things out for himself. It was going on 15 minutes and I couldn't stay any longer.

PNC charged me a $3.00 service fee Sept 3 2014 with no explanation. I sent 3 messages on 3 days without a response so I went to my local branch. The teller was very nice and he couldn't figure it out as there's plenty of money, no checks used or debit cards either. He stated he would find out and would refund it and call me. This morning I see they replied stating Aug 24, last month I used "archives" which occurred a fee!! I looked at a deposit slip that was 3 days old? No other information online was provided!! Then the reply went on to say that according to our policies etc etc. I never asked a human for a copy, I used my own computer in my home to look at a deposit slip that was 3 days old!!! This is archives? I didn't even print it!!! $3.00?? PNC is the mafia!!! It took them 3 days to respond after 3 emails!! And I had to go to my bank to find out and they didn't even know??

PNC dropped their free checking without appropriate coordination with their online account holders. A major change in the way PNC does business should be communicated verbally by branches to all impacted customers - not posted virtually somewhere. I've forgiven PNC failures related to their online money transfer mechanisms and poor customer service in the past but not telling me then charging me $7+ a month to hold my money was the last mistake they'll make when it comes to my money. I've closed my account.

I've had a Small Business Checking with PNC Bank for many years, and never a fee. I've always had a fairly low balance, kept it for my eBay sales, nothing biggie. I've been a loyal PNC customer for many years, and only now they slapped my Business Checking with a monthly fee. The Customer Service claims they just started doing so. I however was never notified, and don't think it's fair to do that without a prior notice. The terms cannot be accessed online. After being a loyal PNC customer for many years, I think the time has come to pack my bags. I am deeply disappointed.

I've been with this bank for almost 12 years. I had stopped an automatic payment to a vendor. The bank told me I can't do that, 'they can't do that’. I had to cancel my card and pay for another with another # on it. And the charges still came through. PNC credit my account while I disputed the issue. I asked they not get involved that I wanted to handle it, just put a stop to the auto pay. Long story short, at the end I was shorted money and every time I asked for help from an employee weather local or the toll free #, it was as if I insulted them and their mother. And every few months I'm short at least $35-$50 from my account and they can't tell me why or where it went. I'm going back to the credit union where I don't have to worry about my deposits being delayed or my money vanishing. Worst bank ever next to the problems B of A had in the 80's and 90's. Love to have my missing money and fees returned. I'm sure some schmuck used my hard earned money to buy his vacation or midlife crisis.

I had deposited a $4,000 check that was made out to myself and my husband. The bank decided to reject it without notifying me and so-called "mailed it back to me". The address on the account hadn't been changed because I was moving again in less than three weeks and didn't feel it necessary to change the address twice in so little time. When I realized that the money never hit the account, I decided to call and find out what happened.

Overdrew my checking with National City by 5 dollars. Got an overdraft charge plus 8 dollar a day fee. Everyday it stayed overdrawn and racked up 152 dollars. I was only 18 at the time and got paid biweekly. I am 28 now and still can't get a checking account because of this until it shows as paid. National City says it was overdrawn because of account abuse.

Perhaps, it is because we are not customers. A Line of Credit that was assigned to Provident Bank, and later purchased by PNC was paid off, but a release of lien was NEVER recorded back in 2004. Fast forward, an attempt to clean up this lien has been nothing short of a nightmare, since 7/10/2014. Called and received information to begin this process on 7/10, a Fax was sent to the number provided, TWICE. Was informed at the initial call that the process took 5 - 7 days (assumed business days).

I have been with PNC Bank for over 7 years and I have always had free checking. I usually look online for my account activity and I have noticed these past few months they have been charging me $7.00 every month for something they call a calculated service charge type F2 and also charging me $2.00 a month for paperless statements. I do not recall receiving anything stating I will be getting these charges and I never signed anything saying I consented to these charges. I called the bank and they told me they sent out something in April stating there will be some account changes which I did not recall receiving. Either way I will be looking for a new bank today.

I just had a Ch 13 discharged after 4.5 years of making $500.00 payments a month. PNC suddenly started reporting account as collection account, the month the bankruptcy was discharged (this means my legal obligation to pay debts was extinguished). They further are reporting that I am over 600 dollars behind on my payments. I am going to the US Attorney for a violation of the Bankruptcy order wherein they were a listed creditor. I am seeking attorneys fees and punitive damages. They are hurting my credit by willfully misreporting the status of a debt on a credit report. They bought the debt from the original creditor and are obviously thinking that people are too stupid to fight them once Bankruptcy is over. This is one time they will be explaining to a federal judge and a US attorney why they violated a federal law. There is NO excuse for their credit reporting or collection attempts.

Convenient to charge $7 when one has $.34 in the bank for -6.66. I am pissed in a few ways. After decades of several bank's charge, a very poor person and new cash deposit ATM, I bolt even at 1:46am like I just did after I checked my account online. This bank has even tried things like this several times, it has turned out well if I bolt for the ATM.

Disrespectful Personal Banker 3750 Old Norcross Road - I am the owner of two Real Estate Companies. Georgia's Best Real Estate Services, and Milwaukee's Best Real Estate Services. I just wanted to let you know that I am very disappointed about what happened with your personal banker ** on yesterday. I came in to close a new account I had just opened because I was unhappy with the policies and procedures. ** was the most rude, ghetto and disrespectful person that I have ever met at any bank. She raised her voice, yelled at me, stood up, pointed her finger at me just because I asked her to work on my transactions and she wouldn't do that. She chose to argue with me instead. She refused to complete my transactions. Even though we had several disagreements, I never screamed or yelled at her, but she did it to me. There was no reason for her to yell and point her finger at me but she did.

I had an overdraft to pop-up on me while I was traveling out of town and didn't find out until it was too late to make a deposit to cover the fee before the applied overdraft fee became official. I got to bank about 10:20 and made a $16 deposit make the account back from the negative balance. I'm still got stuck with a $36 dollar overdraft fee the next day. I call the customer service line and they told me I had until 10 pm to make a deposit to bring the account from an overdraft applied fee. I don't understand the banking management systems and how their time management is different than mine. Come on I've tried to be responsible for my debts and not this add-on increments. I'd applied for an online credit line days prior this month and got declined. I don't know where I'm going bank at next.

I have never had such a hard time making a payment on an auto loan or obtaining the payoff on an auto loan! It is absolutely ridiculous. I also tried calling PNC to get the loan payoff for my vehicle. They will not release the information unless my husband is also on the line. Avoid a loan with them at all costs! You will be very sorry if you proceed with PNC. HORRIBLE!!!!!!!!!!!!!!!!!! !

I saw on my online banking that there was a $7 service charge. I called 1-888-No1-Cares and was told about the new change and that my balance dropped below $500. I went in today and made a deposit but I complained to my teller when he asked me how I was. He repeated his scripted answer and I told him that they are preying on the hardworking individual that lives paycheck to paycheck and charging them $84 a year to have an account there and I wasn't a bit happy. His answer: "Things change" with a shrug of his shoulders. I told him, "Yes, they do... People walk right across the street to Main Source." Things change... is NOT an appropriate answer.

I am a US veteran living on disability. Last month, I (stupidly) went on a website that offered a "free" credit report. They charged my debit card $1, so that was expected and did no harm. About a week later, PNC messaged me that my account was overdrawn. It seems that website had charged my account $29.95 which I did NOT authorize. I called the website company and they agreed to refund the money. I thought "OK, that's settled". Not by a long shot. PNC proceeded to charge me a $36 overdraft fee, even though the company had refunded their transaction (the money NEVER actually left my account).

I was told by the PNC branch that when you deposit cash it's available immediately, by two different branches. I had a pending transaction for August 8 of 2014 which I made a cash deposit on the same day which left my account positive $.56. Today August 9 of 2014, I checked my bank account and that I was $-35.46 due to a return item fee. I called customer service right away, I spoke with the supervisor by the name of Mike which he stated that I did not make the cash deposit by 10 o'clock central time. Unfortunately, that deposit went in at 9:12pm central time. Also, I explained to him that when cash was deposited in the account, I was told it was available immediately and I did tell him I have a screenshot where it says my account is positive $.56, although he did make the comment and said that that is correct, when cash is deposited it is available immediately but then he proceeded to chase the subject And stated that there was a cut off time for cash deposits.

Take my advice. Don't do business with this bank. They're too big to know what's going on. You will get transferred from department to department and eventually someone can't help you. I'm closing my account with them. You should too.

I have a debit card daily cash limit on a PNC visa card attached to my PNC checking account. After account information was compromised by inadequate security measures on the part of either a point of sale merchant, payment processing company or PNC bank. PNC bank allowed to be dispensed to a person committing fraudulent access to my account, Sums of cash from same account daily far in excess of my daily cash withdrawal limits on that account. PNC allowed this dispensation of cash in excess of their contractual obligations to limit cash withdrawals on the account to continue over a period of days, resulting in the draining of all funds from this account.

My wife of 17 years passed away a year and a half ago. We use to live in Indiana and originally opened an account with National City. We moved to Texas, and closed all the accounts other than one she used for direct deposit. She had written a few checks prior to her sudden death. I was contacted about 2 weeks after her death that these checks had bounced. I corrected all of them. I also contacted PNC at that time to ask what happened. They explained that they had received notice of her death and froze the account. I then asked what I needed to do to close this account. They told me I needed to send the final determination from the probate court and they will release the funds to the executor. I explained to them that we live in Texas. We don't need to have probate, but it is a right to survivorship state.

7 months and 4 tries to get a ATM Card for my Spouse. 2 years with a secured Credit Card and no positive credit reported with no late payments. Repeated Lost cards in the mail and account closures with no report of Fraud. Repeated rejection of payment with no justifiable reason. 45 days for security refund with no balance due.

Several years ago, I opened an account with PNC called a standard checking account. The minimum balance was $25. Today, I noticed something on my acct called a calculated service charge type F2 amounting to $7. I contacted PNC representative by phone and was told the rules had changed and the minimum balance was now $500. I asked said representative how I had been notified of these changes. I was told it had been included where the blue lettering between transactions mostly advertisements are written. I asked her why I didn't receive a message from the company since there is clearly a view message button on my account. She didn't have an answer only "I am sorry for this." Are you kidding me? I don't see how this can be legal but will be changing banks for sure.

After 34 years of living I found what racism feels like. Sad there are still people that hate colored people for being colored.