PNC Bank Reviews

PNC is probably one of the worst banks that I’ve ever been unfortunate enough to deal with. They have good features, yes, but their added fees are simply ridiculous. They charge 36$ for an overdraft fee, and if your account is negative for more than five days, they charge an additional 7$ for every day that the account is overdrawn. I’ve been told that they made 12 billion dollars on overdraft fees alone. They hardly forgive the fees, and all of the employees are like robots with no compassion or understanding. They rehearse the same spiel every time, and at the end of the day, they don’t really try to actually help you out.

On 3/21/18, I went to close my account at PNC Bank, 2761 Fairfield Commons, Beavercreek OH 45431. Once the teller and I could hear each other over the carrying on from other employees, we confirmed that only the manager could close the account or I could get cash. The manager was having a 20 minute call while we were waiting even though he knew we were waiting. The teller then directed me to him. After confirming my identity with my license, he has the check made out to me to me to cash out.

My account had pending transactions on the 15th. I made a mobile deposit on the 15th. Given that PNC posts transactions by 10pm, all pending transactions along with my deposit were due to clear. On the 16th I was hit with two $36 fees as if funds were not available for what was pending. The Rep then went into explaining the amount of funds that are available immediately ($100) and that it was put against an amount of a recurring charge. When I alerted her of the fact that that charge was still pending, she then wanted to "research" why it was showing as pending when her "computer" showed it being paid from the "available" funds. After no clear explanation on that, she then went on to explain how Overdraft Coverage works.

I used this bank for 7 yrs. I have never been more dissatisfied in my life with a bank. Over the weekend I did a couple of emergency errands at a pharmacy before the snow storm. I had enough to cover my purchase on my account. On Monday I had to buy a transit pass to get to and from work, I was short $7.00. No biggie. On Tuesday I was hit with $115.00 on overdraft fees. On Wednesday it was $152.00. I called customer service to explain my situation and I was passed on to the department that handles the overdraft fee charges. The manager (John) so he said he was a manager, doubt it with his lack of customer service. Argued with me telling me that I didn’t have no funds for my purchase done over the weekend when I was monitoring my money through Virtual Wallet. He said he would not discuss the fees no longer. That he wasn’t going to remove them.

I've spent about 10 years with PNC, and for that amount of time they have been nothing but garbage. It's nothing to do with any of the physical people inside the establishment. It have everything to do with the online aspect of it. The PNC virtual wallet app is actual trash. It would be faster, easier and more reliable for you to check your banking information online with a computer. Which works just about as much as the app. Which leads you to the telephone, except when you call the robot stops working somehow, and then sends you to the handle of being on hold for about 2 hours. Why have I spent so long at this terrible place? Well, thats just gold-ol-fashioned laziness/depression/anxiety/holy**itsbeentenyears/whatamidoingwithmylife/imgoingtodiealone.

I've had several issues with PNC Bank with their customer aftercare program and their handling of documentation during a claims process. My first issue arose when my debit card needed to be renewed. I did not receive a renewal in the mail (PNC claimed they sent one) when I did inquire about it. I figured it got lost in the mail, was mailed late etc and was not too bothered. The local branch informed me to come on down and they could process and create me a new debit card on site. Great!

Customer service is straight from Compton... I asked before depositing my check, "How long?" Rep said "ooh next day should clear"... still waiting. It's been 5 days. Calling Gangsters Inc... And was told they are holding it because they won't cover it... uuh? "Who? WHAT are you talking about. It's a check... how long will it take ma'am." Rep: "IDK..." smh. Just clear my money so I can close my account... yuck!

My bank account was closed and they are still accepting my direct deposits (IRS and STATE). I called the 1800 CS hotline, they were no help at all. So I called the local branch, the first lady was no help. Couldn't tell me anything that I already knew but wasn't getting any questions answered. Why they were still taking my money (my account was already closed for at least 3 weeks or more and when I'll be getting my money back. I'd like to know what my rights are, if my account is closed, shouldn't my money be rejected and sent back to the place it was issued from? Instead they said they were taking the overdrawn fee out of my checks. Can they legally do this after my account has been closed. The branch is located in Whitehall, PA. I need help in this matter. We're talking about money I use to pay my bills and support my family. It's over 10,000$ they are keeping because of an 160$ overdraw and late fee. I need help please.

I took an unsecured loan from PNC Bank and it has been the worst experience... I was never ever late on a payment. I maintain a 780 credit score... In the 5 year term I also used PNC to cash an insurance check while I was on an 8 week business trip Europe. They were so incompetent... Never returned phone calls etc. Now I am travelling again and they cannot pull it together. They don't return phone calls and should be disgraced to be in business. If you need a reputable financial organization. Do not use PNC Bank. Trust me.

Credit card. $29 fee for an accidental under Payment of $10. Paid $1300, but missed $10. It was paid several days later when the mistake was found, but according to them 7 days late. Seriously, wouldn’t even reduce, but customer service is willing to patronize you with how little they can do. That’s what you get if they can’t nail you with interest... Egregious rip off!!!

I have had a PNC virtual wallet account for about 8 months now. I like certain features, but if you become more than ($-5) they charge you a $36 overdraft fee if you do not drive and deposit the CASH before 10pm at a atm and a branch. They have refunded me before because of stupid errors or just the fact I couldn’t make it to their ATM (sometimes it’s down, once drove all over Tampa looking for one to put cash in). I was -3 dollars technically -8 dollars because of the five dollar cushion. I was OK except for the $3.00. Instead of driving to the ATM with my cash that night my friend who also has PNC Virtual Wallet Account (I referred her how ironic) said she would just Zelle (transfer the $) to me. I even looked on the website to make sure that it would go through before 10 PM. It says if you have the same bank it goes through instantly or within minutes.

PNC Bank refuses to apply principal-only payments to principal only. It's been more than 2 weeks and all they say is 'give it more time, it takes a while to make the change'. Anyone else misappropriating funds like that would be in prison. I think a class action lawsuit is in order.

I spoke to William ** of the Ludlow Ave, Cincinnati branch on 25th of January 2018 regarding obtaining a mortgage loan. He was friendly and said he would work on my case. Gave him all my financial statements but 3 weeks later not a single email reply to say how it is going despite me emailing him back a couple of times asking for updates. Very unprofessional. Will not bank with PNC as they do not respect potential customers.

I got a PNC credit card well over a year ago. It was 0% interest until 3/1/18. I have diligently been paying off the credit card in full before 3/1/18 to avoid having to pay interest on the balance. I made a two (2) $1K payments in January 2018, leaving a $500 balance which I had scheduled to be paid in 2/18. I logged on to my PNC mobile app today and saw that they had charged me a $27 late fee plus $1.50 interest on that late fee.

If you bank at PNC, withdraw all of your money and run as fast as you can. They accidentally closed out my checking account and lost the money for the last 19 days. It would have been longer but I staged a 2 hour "sit in" at the Plainfield branch and told them I wasn't leaving the building without my money. A half hour after closing time and they finally came through.

PNC - Thieves! I took an auto loan with PNC back in 2012. When I made a loan payment I paid more than the payment amount, usually $100 more. In 2013 they repossessed my car for past due amount of $30! Past due? And you couldn’t call me for $30 you claim I owed? At this time they informed me that the extra money I was paying wasn’t going towards the auto loan at all! They placed forced place Insurance on my loan charging me hundreds of dollars! They “realized” they made a mistake and refunded me over $1,200 but nothing was refunded towards the repossession fees I had to pay of over $300!

An accurate description of this business is described by their acronym: PNC which stands for: Pleasing No Customers. I am not satisfied with this business, and they do not deserve mine. A lot of shuffling of details and head nodding. Not outright lying - just not actually telling the truth. "Do I qualify for this bonus advertised on the internet?" "Yes". But I guess receiving it and qualifying for it are two separate thoughts. And then... "Will it be useful for me to wait to get my credit card reader until I am actually ready to set up my business in six months?" "No. There is no advantage to waiting..." Except for the fact that if you fail to use it within the given first 30 days, you will not be given the money back that I said would be given to you. (Unsaid.) And what about this yearly fee that was never mentioned? Hmmm... Sounds like a thing they ought not mention. Craziness. Keep your money under your mattress.

At my local PNC Bank I was given information about a cashiers check. This information was incorrect. When the check did not clear, the bank refused to look into the matter. They did not apologize or acknowledge that they had anything to do with the matter. If you can't trust your bank to know this information who are you supposed to trust? The bank manager also did not know how to do a simple wire transfer. It took her over 1 1/2 to complete it. They really need to increase their training of their employees, as well as respond to customer complaints.

My husband and I have had it with PNC. They recently charged us with 4 overdraft fees, when there was money in the account. They said it was for prior transactions that they forgot to charge. This makes no sense to me! How are they allowed to do this. We have been a customer for 8 years! I'm done!

Everyone working for this bank are extremely unprofessional. I have made an appointment, arrived a few minutes early and the person I was scheduled to meet wasn't there. Right now I have a 3pm meeting and the guy is leisurely eating lunch. I haven't eaten a thing because I'm using my lunch break for this meeting. The time my meeting was shipped, supposedly the specialist had emergency surgery but was in the office the next day laughing and eating just fine. I contacted customer support in tears because I had been trying to find info on my loan and no one would answer and my scheduled beings kept being dogged. I was called by a senior officer in management who apologized and gave me his direct number (which he wouldn't answer or respond to my voicemails after he initially called). I get forget information from both branches in town and the support phone number. Seems everyone who works here is just unprofessional. Very few ethics. It's amazing.

We were just hacked through PayPal. The hackers started the withdraw process of taking out two $1000 payments, totaling $2000 from my bank account. They changed my password and changed the language to French on the account so when I received my emails about the withdraws it would look like they were spam and I couldn't understand the language to find out. The next day after they started the withdraws, my husband was at work and tried using his PNC bank card. It was declined. We had $500 in our account and knew immediately this wasn't right. He looked online and noticed that we were overdrawn by $1500. He immediately took off work and headed to our local branch. They said there was nothing they could do to stop these payments until they actually posted. They were still showing pending. Which did not make sense to us. If it shows pending, it should be allowed to be stopped.

I opened the Business Credit Card Account at PNC bank in 2016. The Banker at Fort Lee branch made a mistake to set up my online banking account for Business Credit Card Account since the beginning. She set it up linking to my personal account. I couldn't review the balance or transaction history for Business Credit Card account via Online banking service. I must 100% depending on paper statement for paying off balance and checking transaction history.

I been a PNC customer for more than 5 years. I have a credit card which I always paid it full and on time. I needed a loan to pay some student loans, they denied me because of my credit. It's a shame how these banks when you need them they are not here for you. But they surely want your money. Any bank that only think of their interest and not for the people I will not invest my money. I also experience some issues with my credit card at a airport, and I called three time and they still couldn't help me to get cash. We as the people need to stand up and realize that any organization, company is for their interest only, we need to take our money elsewhere. This is your money and if this bank can help you when you need them, don't waste your time. I am closing all three of my account and take my money somewhere else. They don't care about your needs, or situation.

After reporting my card lost on the 1800 number, both users on the account have to wait for new card to arrive. This was very inconvenient for us, we agreed since they will overnight it. Unfortunately the card never shipped! They never sent the card to FedEx. I called and spoke to the rep regarding this, instead of investigating what went wrong she canceled the second card that was to be shipped. They will not reissue a 3rd card till next day, which means I will not receive my new card for another 4 days!! The staff including management are spineless robots who unlike other major credit card companies really do nothing to support their customers. No wonder they have 1 star rating, if an option existed I'd give them no stars and rate their service as by far the worst credit card company ever!

I recently attempted to send money online through Zelle. It seemed so easy! Just enter phone number of recipient and amount and send! No other instructions were listed. The recipient received a text and followed the instructions to load the Zelle app, but made a mistake so money wasn’t transferred. Now the money is not in my account or the account of the recipient! It will take up to 3 days to come back!! So I did a test and sent $10 to my husband and the same happened! Customer service said that the Zelle App must be loaded first before money is sent... No instructions were given beforehand. I will NEVER use this app again. I’ve used Popmoney in the past and didn’t experience any of this. Shame on PNC since this app should have been tested before releasing it.

Maplewood St. Louis Mo PNC Bank - Went in to open up a prepaid credit card before Thanksgiving, so it would be here for some Christmas shopping. While trying to set up the account the teller couldn’t figure out how to work the computer system and had to call somebody to help him figure it out. Took over an hour for him to figure out the computer. While waiting he looked at my two forms of id and my social typing them into them into the computer. After finally figuring out how to work the computer he had me sign a paper and gave me a copy and gave me a receipt of my deposit and sent me on my way saying that my card should be mailed to me in 3-4 weeks.

PNC online and mobile banking claims that Zelle is the newest, quickest way to transfer or receive funds. Just download the PNC mobile banking app to your Android or smartphone and enter the info needed to use Zelle. There is NO info and NO guidance on using Zelle after you've verified the download and verified your mobile phone # linked to your PNC account. Absolutely nada. Talk to PNC online chat: "Yes, we see that you have downloaded the PNC app to your phone, and that the linked phone # to your checking account is active. We see that money is waiting to be deposited into your account, and should deposit immediately. Please call 1-844-428-8542 for help with Zelle."

Someone stole my debit card information and paid off their $375 ComEd bill with my money. The funds were posted to their ComEd account, not mine - which ComEd confirmed when I called them. I shut down my card immediately, reported the fraud, and disputed the transaction. Some days later, I received a response in the mail from PNC saying that they had completed their "investigation" into the fraud, and determined that the charges were valid - meaning, MINE. This meant the funds would not be rightfully returned to me.

I paid off my car loan on November 22, 2017. The check cleared my bank on November 28, 2017. Despite two phone calls, PNC and Ms. Vona **, customer service representative, refused to put my title in the mail until after the middle of the next month. I was never a day late on payments - always early. This outfit does not appreciate good customers. Stay away!

I have been a customer of PNC since 1999. The bank made an error and cost me to be in the hole -$682.03 because of this error. I lost my SSI benefits to pay into the error they made, had to open up a BBB case and I still haven't gotten my full amount back that I am owed! This is the worst bank ever! After I close my account with this bank I will be glad they lost me as a customer. Forewarning for all PNC customers, your money isn't safe at this bank! Close your accounts that you have at PNC and open up a new one at another bank. Any other bank except PNC would be better. They jipped me outta my money! Are they gonna do that to you?

I have had nothing but issues with this bank. When I first switched to them I deposit my $1000. They took it from my other account and held for 10 days for no reason. I cannot even close my account. The mobile banking is absolute trash. I can't rolls into line bank! Customer service is terrible. I can't speak to a manager WEEKS! Stay far away from this bank. They are thieves.

Back in 2012, there was a large lawsuit brought against some of the largest banks for rearranging or hiding transactions to create overdraft charges. PNC were one of those banks. Fast forward to 2017, almost 2018, and they are STILL doing it. I made a purchase on Amazon for $114 on 11/25/17, which immediately posted on my PNC app and deducted from my available balance. On 11/30/17 I noticed that I had $114 back in my account, but thought it was a credit from Verizon, who had overbilled me and after speaking with them that day, refunded the money to my PNC checking account. Actually, this was the PNC masterminds at work. SIX days after making that Amazon purchase, PNC put the funds from that charge back into my account and then took it back out on 12/01/17 with a posted date of 12/01.

ATM malfunctioned and chewed up a check. After 4 months of dragging their feet supposedly investigating the situation, basically called me a liar and said I made up the story. Was not able to get a replacement check so I am out the amount of the check.

In the last week-edit the PNC ATM at 501 N Front Street in Sunbury, PA ripped me off $20 today, if the machine doesn't have enough money in it, then it should let you know, so you can type in a different amount of money... It deducted the full amount out of my card and I did not get all my money. I called PNC and they can't help me... They said to dispute it with my bank or cardholder.

I have had nothing but issues with this bank. When I first switched to them I went to deposit my paycheck which they held for 10 Days. The mobile banking is absolute trash! Customer service is terrible. Good luck calling their 800 number. It’s always messed up. I overdrafted my account one time & they rearranged the way my debits came through so they could charge me 36.00 three times instead of once. I ordered checks that never came. I needed a form filled out once and I had to go to the branch 3 times for them to get it right. No alerts at all though I signed up for them. Money transfers take weeks... yes you heard that right WEEKS! Stay far away from this bank. They are thieves.

I am banking with PNC about one year. I really didn't have any problem with them except online banking. Before with another bank was so easy! I loved it. This bank? Just terrible! To set up online payments, transfers... Forget it! And I never heard, when you pay your bill online, it takes 3-4 days to transfer it! I can't believe it. I had late fee several times already because of them, but they don't pay it back because they say I have to pay it in time! Really? How much earlier than the due date? A week or two? My patient is over! Any suggestion what bank should I get?

Two times in three days I got money stolen from the PNC debit card. The second one happened during Thanksgiving - so everything is closed. After the first unrecognized transaction I went to the office, they issued a new card and supposedly deactivated the old one. Two days later, somebody used my old card and money were deducted from my account. Unbelievable.

Very clean and well-kept branches. If you reach out to call them or email them, you will get your questions answered. However, I've found TD and Vanguard are MUCH better with service/transparency. PNC will not tell you about fees, periods in which your account is considered 'inactive' or how to even set up your account. They just expect you to find out for yourself.

My daughter has a Virtual Wallet acct thru me because she is a teenage and this is the only way PNC will allow a teen checking acct. They figure the parent will ultimately be responsible. However, when I, as the PARENT, went in to dispute a $39.95 recurring charge that my daughter had no knowledge of, I was told I could not dispute it, it had to be my daughter. I explained that she is in school until after 5 pm and I wanted this taken care of ASAP. Of course, this did not make a difference. Adding to this annoyance, when I came to my PNC branch there were no customer service people available, so they requested I make an appt for an hour later, which I did, only to be told at that time they couldn't help me. PNC sucks!

Let me tell you, do not use PNC Bank to get a HELOC. The outfit in McLean, VA does a total 'bait and switch' operation. They pull you in with a low rate and then after they've done everything, all the paperwork, credit reports, etc., they change programs on you! We had TONS of equity. We had an EXCELLENT credit rating. The 'suit' behind the desk told me that he has never missed an achievers' trip and that he was the 'best' at PNC. He tried to get us to take out a whole new mortgage even though we had already paid off more than 7/8 of our house, and only needed some CASH to finance our child's college education. When we shot that down and chose a modest HELOC instead, he changed the whole perimeters.

Today 10/27/17 I went into a local PNC Bank in Columbus to Change a Twenty for a Ten and a roll of quarters for the laundry mat. The women asked for my PNC account information. I do not have an account with PNC. I explained I just wanted change for the 20. She rudely said that bank policy says they cannot change money without an account. This is absurd. They are so clueless it's like they don't want any new customers. I went down the street to another bank. And was promptly offered change, no hassles no questions asked. I definitely will never do any business with this bank what-so-ever. I will continue to tell my experience to others to warn them of such a rude and careless bank with unfriendly customer policies.

I'VE HAD ENOUGH. This bank has given me its last overdraft of $36.00! I am switching my bank, paying off my PNC credit card and running away from this sham of an outfit. Beware of this bank, you will know when you balance your checkbook every day and it seem you just can't balance it out? One, twice, three times… The balance is never in your favor either, it’s always adjusted in the bank's favor. Goodbye PNC bank. I'm leaving. Pioneer was a honest bank but when it changed to PNC things got weird. STAY AWAY. You will lose thousands in overdraft fees. You’ve been warned!

We recently had a hurricane on September 12, 2017 in Florida which caused the area that I live in to be shut down for 3 straight weeks with no power or Internet. Because I could not deposit any money into my personal checking account I was forced to overdraft my account. PNC Bank refused to remove the fees. I could not believe that they could stoop that low just to make a buck. They have lost my business and I now recommend to everyone out there to not use this bank. Most immoral and ethically flawed bank that I have ever been with.

I needed to open an account. The branch closest to me closed too early for me to make it, so I went to a branch downtown. At the first branch they had nobody there who could open an account so they send me to the branch that is a 10 minute walk. This was 30 minutes before they closed. Get to the second branch and they refused to help me because it was too close to closing time. They were very rude to me and said I should of been there before 4 if I wanted an account. I now will not use PNC Bank. I am mainly upset because they had me running around downtown in order to make it there with my 8 year old daughter in time.

PNC bank recently bought my home mortgage from the Federal savings bank. I have been carrying good insurance all these years. My insurance company sent yearly evidence of carrying letter to the old bank and I have seen in their documentation. The PNC bank writes a letter stating that I have not sent the evidence and they are going to buy the insurance for me if I do not send an evidence. I faxed a copy and the insurance also sent a copy. In the meantime, the bank bought the insurance and then cancelled later. I have never received such rude letter and the bank never threatened me of buying an insurance. I have been a mortgage payer for about 30 years without a single late payments for these thirty years. I hope some other bank buys and services my mortgage.

So I deposited my check in the ATM. 2 days later I received fee and was told my check was return. I said, "Why?" They said, "We dont know," to call the company that issued it so I called the utility company. They stated not sure why they return the check. "It's legit because when you cancelled your service you overpaid us." So I called PNC back. I said, "Please look into this. What's going on." The check was less than $10 so they said, "Oh we know it's because the check has your maiden name. And not your married name."

So I joined PNC a little over a month ago due to a friend’s recommendation. Since joining I have delete with nothing but disappointment, frustration and agitation. First issue I went to create the account with they ** up then by putting in my information incorrectly, next incident I had deposited $80 and the ATM took the money and did not put it into my account or spit out a receipt. Had to deal with being on the phone with PNC for over an hour on a Saturday just to get my funds which were mines back, they filed a report and said it would all be cleared up in a week. A week later I look at my account and I am negative $100 and something dollars. Had to call PNC while at work for over an hour to get the account fixed. I asked the Rep to forward me to a manager because I was upset. Put in the request 9/28 and manager doesn't call me till 10/2/17. They definitely did not keep their 24 hour promise as their company states!!!

As a customer of PNC Bank for over 30 years, I entrusted them with all my accounts. After losing my job in 2015, it became necessary to withdraw money from a 401(k) held by my former employer. They deceived us and took a commission transferring my money to an IRA before distribution after assuring me there would be no early withdrawal penalty. The employee has been fired but I am out $12,000 because of their deceit. They were very unprofessional in the handling of this matter even the bank president ignored our letter to him.

I asked a PNC employee for assistance in directing me to their ATM and she began yelling me and said I didn't ask politely enough and refused to help. I never once raised my voice and was cordial and kind to this woman, and she made my day so much harder than it needed to be. I don't bank with PNC, but their ATM is the closest to my residence; I have to use it due to location convenience. If I had a car and could go anywhere else, I would. Worst customer service I've ever experienced, and I WORK in customer service. Horrible company. Seriously, ** PNC.

After almost three decades of banking with PNC, I experienced an overdraft of my money market account when my phone provider, Verizon, failed to switch billing to another account. It was my fault, but I ignorantly thought that, with $77,000 at the bank in other accounts, prior home mortgages and auto loans with PNC (all paid in full and on time) and my many years of dealing with PNC and its predecessor banks, RBC, etc. etc., that the manager would waive the $36 fee. She, by the way, had no authority to do so, and, one week later, the branch supervisor rejected my request and told me to get it from Verizon. So, I am closing all bank accounts at PNC. I do not recommend this bank.

I have been trying to pay a mortgage late fee of $43.24. I logged into PNC Bank site (which I was forced to create a new account on pnc.com since I can longer pay through PNC Home HQ site) and attempted to make a payment for the late fee. The site would not accept a payment unless it was my mortgage payment amount or greater, so I would have to make a full mortgage payment including the late fee although my mortgage payment is automatically deducted from my checking account. I contacted customer service and was first cut off from completely expressing my troubles and was told I could be walked through the payment process.

The worst bank in mankind history. Don't do it. You'LL be missing money. The app is highly untrustworthy. They randomly take money out of your savings without consent. "It depends on the merchant" but every time you swipe, you check your app, the money is gone but they take more. PNC is a scam. It's terrible. The worst bank in the business. I promise.

PNC bank claimed they help college students with saving their money and things like that if we do the virtual wallet. Personally, there is no difference with the regular checking account and virtual wallet. There was a company who took out a payment and I told them that I did not want them taking any money out of my account because they took it out the day before I told them I get paid. I called PNC because they charged me $35 for me not having any money in the account when the withdrawal occurred. That was fine because I understood that when I signed up. But what bothered me was that they turned around and charged me $36 for asking for the stop payment and then they sent me a letter and said that they were lifting the stop payment off of my account because THEY did not see that it was an issue with the people taking the money out of my account.

I been a customer with PNC more than three years. I never had any issue since recently. Most of the time I go Annandale branch. Recently, the lady name Maria ** help me to make my deposit. I don't know why she has very bad attitude. Since this bank close to my house I tried to deal with her all the time but, recently she get my nerve. I been making the same check the last three years without any problem but, this time she said she can't make deposit because she said the trade name is not on their system. After I been arguing for $53 check I made the cash deposit & left.

While talking with Carol ** of Mentor office she acts as the bank manager, however when asking her why one charge over 2000.00 was taken out twice she says "whatever". Well someone needs to have her find a new job. We are seriously looking to move our 4 accounts elsewhere after her treatment and her response is "whatever". Really? Is this who PNC wants to represent their company? So sad. She said we have to wait 14 days or more to fix this because it's a computer error.

Today I had the most unlawful experience with PNC Bank. I called earlier in the day because I was double charged for a service and the representative shut down my card without my consent and or verbally telling me. To add more insult to injury... when I called their retail escalation line they threatened me with small little threats. I'm shocked that I've been treated this way. I'm hoping this doesn't happen to anyone else.

The mobile banking app is horrible. I was doing a mobile deposit from my Business PNC account to my Personal PNC account late one evening. I do this 2 or more times a month. The funds are always available immediately because it's a PNC to PNC transfer. I made this deposit about the time PNC came out with this "available immediate funds program." The box came up on the screen asking if I want the funds to be available immediately. My thought was sure I do, it's always available immediately. I clicked the box not knowing there was $60 fee attached to this normal function I do a couple of times a month.

I have been a PNC customer for, oh, probably 20 years, and have watched it deteriorate so badly over the years. It used to be a pleasant and friendly experience to stop in the Monroeville office. There used to be a service kiosk as you walk in, and they took care of many items like depositing checks, and other small things to take a load off the tellers. There were lots of other little nice things. They did a remodel about a year ago --- got rid of the kiosk and cut down the teller windows to 4 --- usually only 2 or 3 of which are open. I had to deposit a check on Tuesday, August 30, and the line was so long and slow that I left. I stopped again this morning Sept. 1, and it was even worse, 14 people in a line that wasn't moving. I asked to speak to a manager. Jamella said, “Well it's a Friday before a holiday on Monday,” as if to say --- "Well what do you expect." My exact words were "I expect better".

There were Stan withdrawals made with my card using my PIN number. I did not make these withdrawals as I was home sleep with my PNC card in my possession. But earlier that day I used an ATM at a gas station. I believe my card was cloned at that ATM. I called pnc once I notice money was missing and file a dispute on the withdrawals that were not me. They denied my dispute and told me my pin was used that the withdrawals were ruled mine. My bills, food, etc. all gone because pnc let someone take money out my account. Do not use this bank. They are frauds. They do not protect your account.

We have been banking with PNC since 2009, we had no major problems with them until June 2016, at which time, my address was changed to an address in Miami. I caught it in time, thank God, but a manager at the call center told me that my money was about to of been transferred out. I pulled my savings out and put it in another bank. We kept the PNC checking account due to both my husband and my paychecks are direct deposited, and we also have loans that are auto withdrawal from that account. We have had no other issues since then.

Good bank, always a teller available inside and outside. There is the drive up ATM and also two drive thru teller lanes. All lanes are open when the bank is open. The bank hours are great for my schedule, and my debit card links to my checking, so I can make deposits/withdrawals, check my balance or most anything at the drive up ATM, anytime I like. Oh, and if I lose my debit card, I can have another made at a different PNC bank that's also local, while I wait! No need to wait to get it in the mail. That I find to be a very handy feature.

My husband and I have bank here a little over a year now. We had to open the bank account due to direct deposit at work. Everything had been going fine until the last couple of months. Every week there has been an overdraft fee charged to our account. I'm not sure if the online banking can keep up with how much money is actually in our bank or what the issue may be. One minute it's fine and it says we have money and by the next morning, always a day and two before we get paid, it says we are in the negative. We called the bank to see what the problem was and why this was occurring and they blame us. We even started going to the bank every time before we spend anything and getting a receipt and it still wouldn't help. We are not happy about this at all. We are definitely switching banks and do not recommend this bank to anyone.

In a recent review of my business accounts it was discovered that PNC Bank was incorrectly charging fees on my accounts. I brought this to the attention of the bank manager I was told that corrections would be made and no future fees would be incurred. In addition, fees already charged would be refunded. To date I have been refunded fees incurred in 2017. I am being told that no refunds would be made for 2016 because the fiscal year was already closed. My situation is being likened to a fraudulent debit card transaction that was not reported for six months which would relieve the bank of responsibility to investigate. This matter has been escalated above the regional level and we are awaiting review and resolution.

Used their new express deposit feature for the first time. My check was not cleared right away, apparently it did not go through. I got charged an overdraft fee as well as $21. I spoke to 5 different supervisors as well as managers and they refuse to credit back my account. I regret ever changing banks, I am going back to Chase. Stay away from this money hungry, scamming bank.

They are not what they use to be. They put my money in wrong account. Has taken my name off my checking and put someone else on it. I have been with them since the 90's.

I have 3 accounts at PNC. I have been banking with them for years. I can reach customer service anytime needed in minutes. Someone compromised my debit card and they notified me within an hour of transaction I didn't make. They immediately cancelled my card and sent me a new one and took the fraudulent charge off my account.

Initially I was happy with PNC but now I feel it is a crap bank and I wish I'd never opened an account with them. Their mobile banking app sucks and doesn't always update in real time to reflect debit card purchases. This in turn has caused overdraft fees and a negative balance because as a customer you think there is more money in the account than there really is. Per their own customer service people the app is not reliable so you have to check the full website to track all transactions ALL. THE. TIME. Mobile banking is not a new concept yet their system is completely antiquated. As soon as my transactions for bills go through I will be switching banks.

I called online banking at PNC and wanted to pay my monthly balance with twice as I am due to pay. They charged me a fee of $35 for contacting them a few minutes after 6:00 Pm. They said the cut off hour is 6:00 pm and after that hour I would get a late charge. Secondly, their online tellers or bankers have made lots of mistake about my account and they don't take responsibility for their actions. Last year, I ordered check book, they never sent me the book. When I called, they said that there is no order for the check book. These are just a very few examples. There are some other good banks such as TD bank. Quit this bank and go some other good banks around the neighborhood. This bank sucks the blood of people with their fees and don't take care of the customer. Quit and go somewhere else. Give them a huge lesson that customer is always right!

I am charged some or the other service fee almost every month by PNC. I had to call their team every time and ask the reason for the charge. They say that I had taken some service which I had no idea and when I explain them in details, they do return the amount back to me. However this month i.e. Aug 2017 on 4th they charged me a service fee which I had not taken. I had to call them to refund the amount and after explaining with all patience I got my amount back on 7th Aug 2017. Surprisingly they again charged the amount on 8th August 2017 and when I called them for the refund they bluntly said they will not going to refund the amount.

When PNC bought out Mercantile Bank all the problems began. In the past few years I have had to change the type of checking account I have with them every year to avoid the newest fees. It's bad enough that they decided to no longer offer me images of my checks unless I pay a fee, but now they want to charge a fee for me to get my monthly statement! Now that I have the most basic, low balance account you can get, they are charging me $7 for not keeping a $500 minimum average in my account. How does that hurt the bank? They had no answer. I explain that I put about $2600 a month into the account, and then pay all my bills which takes it right back out.

Let me start off by saying that PNC Bank is very untrustworthy and a big scam! The credibility of PNC Bank is like getting a degree from Trump University! Beware of PNC Bank because it doesn't care about its customers and only cares about making money. Switch to another bank and close you PNC Bank now! Here is my story:

We originally opened an account with National City bank, PNC bought them out. We've had nothing but confusion and aggravation since. A year ago, they decided to change their rules stating we had to use online banking and utilize the ATM instead of telling to avoid monthly fees, and we abided. Now, last month they tell us they are no longer doing that and had a new list of requirements to avoid fees, that we couldn't meet. So I went to bran, Telegraph Rd., St. Louis, MO. and asked to close all accounts. Banker withdrew all our funds and said she would close our accounts the next morning, allowing the withdrawals to post. She did not follow up which led to us being charged $7 fees, and overdraft activities due to no $ in the account, because I closed them. Geez!!! One month later, still fighting with incapable customer service reps that don't get it, nor want to do their job. Story of the times of our lives I guess. So, in my eyes, PNC sucks.

Called about an 10 dollar charge that wasn't necessary since I did have the funds just pending. I have several accounts with them and frustrated with how the transaction are presented with them. I called and answered was the assistant manager Elizabeth. She was quite rude to me as we are trying to discuss the matter. If I have the funds transfers over but I should be charged for money I had already just not where they wanted them supposedly. I hate the fact that withdraws take forever or drop from the account not to be seen as well as money that says that is pending with it available but technically not available according to assistant manager Elizabeth. Please take care of this matter along with Assistant manager a little more patient with the customer. Otherwise, I am forced to leave PNC and look elsewhere.

I went into the bank to cash a check given to me by a PNC customer. There were 5 people waiting in the lobby. No tellers at the counter and one person in an office taking all customers. She was taking people opening new accounts, trying to get people to get credit cards and all. I waited over 40 min to cash a check. Horrible customer service and they did not communicate to the waiting people because they could not see them from their office.

I had written out a check and put it in my mailbox and when I went to go put another piece of mail in the mailbox and this was at night, the check that I had mailed was gone so I thought either I didn't put it in or maybe someone took it out. So I wrote out another check and put it in my mailbox. Come to find out both checks did get to PNC Bank and they both cashed. This was totally my fault. The very next day I received some overdraft fees. I think about five of them because it screwed up some of my other charges that I had made so I called up Pnc to explain my situation. I asked if they could reverse the charges if I had put cash into the account because they were still pending and they said yes and I said am I able to write a check out and deposit that because I was at work and they also said yes. That if I put a check in there that would cover it so that's what I did. I wrote out a check.

All of this over a $25 late fee. This fee is NOT my responsibility.

My husband gets paid every Thursday. PNC charged us over $76 in overdraft fees when we were not overdrawn. I have the screen shots of the account showing we had the funds and were never overdrawn. However they charged the fees anyway. I used their web bill pay and put that a bill should be paid on the 3rd. However they paid it on the 1st and charged an overdraft fee. When I called they gave the fee back and said it was a system error. One time I deposited CASH and they held it for 3 days (not a weekend). Charged $180 in fees. I called explaining that legally they cannot hold cash. PNC sighted system error. Refunded the fees but checks had been returned and the other places charged fees PNC did not refund. Also they would not write a letter stating said error so I could get the other fees back. It used to be an okay place to bank. Now it is awful. They do not follow any Federal Regulations. DO NOT EVER BANK HERE EVER.

Unfortunately, I have to continue to do business with this company because it was my company's (poor) choice to affiliate with them for our 401k. It takes a minimum of an hour to attempt to process any web transaction because all you receive are error messages: "Pending Error" "Unable to access/verify account data" "Unable to verify pending transactions." If you are lucky enough to finally get a transaction to process, it takes you an hour or more to make that happen. It should only take a few minutes.

It has been over a year since my husband was scammed by the IRS on our PNC credit card. Yes I understand it was his fault for not knowing. PNC said they would stand behind us until they found out he authorized the transactions. He was then told to file police reports state and local which was done. Also reports with the IRS, FBI, FTC, the Attorney General and to many more to list. Which we all did within a few days of being scammed. I have received letters from all and so many phone calls. Most all saying they have our reports and that PNC will stand behind us. They have NOT. A year later and a second mortgage and still no help from the bank.

I have encountered a problem with my online banking for OVER 18 months and still PNC tells me they put my problem to their escalation department. I got into the bank, talk to people there, the escalation department calls me, but nothing is ever resolved. I found out recently they use a third party to fix issues like mine, then I was told no they are handling it internally. Then about two weeks ago, I had yet another online banking issue. I have a platinum account with PNC which sounds pretty impressive right? The kids just opened accounts, and we have CD's and other accounts with PNC. You would think we might be a good enough customer that PNC would want to resolve the issue. But nothing happens.

Don't use PNC. Their transactions lag and they are not helpful at all. I deposited money in my account and it's not showing on my end. They wanted me to delete my cookies and I told them I shouldn't have to because it's not even working on my mobile app, so the problem is on their end. I was transferred to a specialist who tried to fake sympathy and failed miserably. She said my account is in the negative and yet I am unable to see it at all. How is that helpful? SO in the end it's on them and not on me. You bet you but I am closing this account and never using them again. I would encourage others not to use them as well and instead use Chase, B of A or any there one beside this one.

I owned a PNC account when I was living in Pittsburgh, and when relocated to Dallas TX I misplaced my debit card. It takes two weeks for me to receive my debit card. Horrible customer service, I will not recommend.

Been a customer for at least 6 years. They automatically transferred my free checking account to a standard checking account. They claimed they email me the change but in fact what they mean is that they send an email notifying you that a statement is available if you log into your account. So, there's 2 steps you have to do. Find an email from PNC bank and then look at the statements. Today, people get tons of email, no one is able to read them all. At the very least, the email should say either fees have been withdrawn from the account or there has been activity in your account. That way customers would check to verify. The fact that it looks like an ordinary email regarding your account allows the bank to STEAL money. They only send you an actual letter once they depleted ALL of the funds. How is this legal???

Toward the end of PNC online app for opening checking account, I changed my mind. There was never a submit or confirm button to click on that would have lead me to believe I had executed the application. Never-the-less, soon after I received an email from PNC confirming that I opened an account. Despite the ambiguous online application process that lead to this inadvertent attempts to close it with the local branch as well as with an escalation specialist, I am forced to leave the account open with a $500 minimum balance for 6 months unless I choose to pay a $25 fee! Ridiculous. They refused to waive this paltry $25 given the unusual circumstances. Will never recommend this bank!

I wish there was 0 or negative scores also. The PNC Bank deserves the negative point. Never ever open an account with this bank. The employees of this bank know nothing. Never ever trust their answers. Check the answer with several people and if you can check it yourself. Even very simple questions. I think their employees did not go to even high school. Even if they had normal IQ, they could learn during working.

I've been a customer of PNC Bank for quite amount of years but today was the big hit where I would NEVER bank with PNC again. Customer service isn't a breeze for help. In fact, they make your worthy time more frustrating than ever. This isn't the first issue I have encountered throughout the years with them but will make it the last. PNC Bank needs to step it up. Their customers will be looking for better.

I have been a customer with PNC bank since 2008. Found nothing impressive about them but no complaints as was not looking for favors from them. I think that it is really unprofessional, inconsiderate and rude of them to just shut down all of my accounts, which I had a couple personal and 1 joint with my fiancée without warning or even a simple phone call. Like they said they have the right to not want to do business with customers anymore as customers have same right. If they thought there was suspicious activities on my account why didn't I get a phone call like all other normal professional banks do. Besides I never called to report suspicious activities. It's my money!! Will make sure everyone is gonna know about this!! One very unhappy, unlucky customer to have banked with forsaken PNC Bank. NEVER ASKED FOR A LOAN OR EVEN HAD INSUFFICIENT FUNDS.

Fisher, Indiana branch on Brooks School Road. Had rep called Daniel...he had no idea how to stop a check and keep asking for the same info over and OVER! Then I spoke with the manager, Andy, and he was terrible. Why does PNC hire these people? No training or people skills! I then went to another branch and knew the manager there at PNC Graham Road in Indianapolis. Warren, who is fabulous and great was in a meeting and I worked with the Banker, Robert. He was great and took care of things ASAP. Great branch. Do Not go to Brooks School Branch. The good people left. It was a horrible experience done by 3rd graders!

I've a PNC customer for 7 years with-out any problems. However today I identify a flaw in their system. I transfer funds between checking/saving accounts via the app on a regular basis. I also make credit card payment via the app as well. Last week (23rd) I made a payment from my PNC checking acct to my PNC credit card. The due date for the payment was the 24th. Now I was under the impression the payment would apply instantly or next at the latest. To my surprise, there is a 3 day processing period before the payment post (Which I was unaware of). This doesn't make sense since I transferring funds within the same institution. I spoke with Anna (Supervisor Credit Card Services in Michigan) she refuse to waive the $25 late fee, because I received a "courtesy" 2 months ago.

I've been a customer for decades. After getting married, I wanted to keep a small checking account for sentimental reasons. Created savings accounts for my children when they were born. Repeatedly, without notification, our accounts were accessed $7/ monthly fees. They refunded the child accounts, but not mine. The branch always told me they would refund them but it never happened. They suggested I switch to a Virtual Wallet. But then I started getting $2/ monthly fees for paper statements. They fixed that and returned $6. Since I did not use the account, in the end, they had essentially stolen half of my entire balance. The branch told me I had until June 27 to work things out with the escalation dept, but today, the lovely woman at the escalation dept. who could NOT return my fees, did return the fee assessed on the 19th!!!

I have had an account with PNC since 1999, and although I consistently hear how awful PNC is to bank with, I never had enough of a reason to close my account. I deposited a check from another party that didn't clear because of insufficient funds. As a result, I was assessed a $12.00 fee because the check returned. The same person wrote me another check from a different account, it didn't clear again and I was charged another $12.00 fee. I contacted PNC customer service to see if they would credit the fees, at the very least as a courtesy for being a long standing customer. I was told that the fee is part of their banking agreement and they REFUSED to credit the fees.

I have a business credit card and personal credit card with PNC, I started using them but I have had really negative experiences with both. To me it seems as if PNC is trying to make their customers difficult to make payments so that they can charge late fees. I use the scheduled payment option on April, but the system did not registered the scheduled payment. When I checked my account the next day I noticed I received a late fee for late payments. I called PNC to tell them that I had schedule a payment and that there should not be a late fee, they responded that they could not do anything about it and that it was my fault for not making sure the payment went through the day of. The other issues I had were with my personal credit card as well. I do not recommend PNC to anyone. Do not open an account with them. I will be closing all three of my accounts soon.

I had PNC only 3 months. I had business accounts and personal accounts. Steve the business banker opened 6 accounts for my business then closed four and gave me the closed accounts' numbers with the debit cards to the open accounts. My clients kept trying to send money only to have funds rejected and was told the account was closed. I spoke repeatedly to the manager and assistant manager at my PNC branch Michael and Mary and was told everything was fine but it wasn't. I was using the debit cards thinking everything was okay then the actual active accounts became overdrawn and checks bounced and no payments from my customers was received. Michael told me last week I had the wrong business account numbers and he was sorry.

My certified check was deposited to PNC on May 30. Instead they put it on hold are investigating it as Fraud. How long can they detain my check? No one will tell me anything. I have called and visited the PNC every day. Why are they holding my money?

My account was deactivated twice this month with no notification. They blocked my entire account because of one check that was pending verification. I have never experienced this kind of nonsense before. I wouldn't have gone to PNC if my bank existed here in Indiana but I'll be pulling my money out and go somewhere else. Now I'm not able to put my money down to my new apartment because of PNC.

This is the worst Bank ever. They put a hold a cash deposit I made in my account leaving me with no money over the weekend and when I went to close my account they charge me 25$ for closing my account. What a ripoff. That was the worst experience ever. I don't know how they stay in business.

I have been a customer with PNC for about 11 years. Today hit the last nerve with them and I will be removing myself from their customer database today before 5 pm. Last night I went to get gas (pay at the pump). The gas stopped pumping at around $4. I was very confused by this because I had just checked my balance to make sure I had funds available. I normally don't keep money in my account because I am aware of ghost transactions that can take place. When I checked my balance, I had $18 and some odd cents. So the gas pump stopping at $4 confused me. I wrapped it up to maybe a bill came out so I had used my last dollars available. I went inside to pay the rest in cash. This left me expecting my account to be at $0. This was Wednesday evening. I knew I had small bills due Thursday but I also get paid on Thursdays so I thought nothing of it and as long as I deposit funds before 10 pm, I'd be covered.

I went here to make a deposit and ask questions about a car loan. The bank teller told me I could talk to Scott. I approached Scott who was on his phone and asked him who could I talk to about a car loan. I don't think he heard me so I said "Are you Scott. You are the person I need to talk to about a car loan." He asked did I have an appointment to which I said "no." He put away the phone he was texting on and looked at his computer. I assumed he was checking to see what time his appt was. Then he said I have an appt coming in. Then he said I could have a seat but by now I already felt he didn't have time for me. I told him I wanted some info and it would not take long then I unwilling sat down.

When my account got overdrawn they took the money out of my 18-yr-old daughter's account. When we went there to question them about it, we were told to leave, there was nothing they could do. PNC stole 814 dollars from my daughter. Do not bank here. Would give zero stars if possible. Worst bank ever.

I was charged a $5 fee for dropping below $300 in my savings which has Direct Deposit and has been below $300 before. Called them up and demanded the money back. I advised due to this fee, to close this account and the phone rep did so NOT telling me of a $25 fee and then said she would credit back the fee, put me on hold and hung up. I called back was told the same thing and the rep hung up. Called back again, told the same thing then put on hold for about 30 mins being told the same thing.

I've noticed a sneaky trick that PNC Bank plays. I'll make an additional principal payment on my PNC Loan from the PNC website. PNC will deduct the money from my PNC checking account almost immediately. But it will take 3 to 5 business days for the additional principal to be credited to my PNC loan. When the payment is credited, the post date is back-dated to the date I made the additional principal payment. If I compare the interest charged on the loan I can see that interest continued to accrue on the full loan balance up to the date PNC "truly" posted my additional principal payment.

Recently my father passed away and while in the process of settling my father's estate much traveling was done between the East and West coast. I attempted to make flight arrangements prior to May of 2017 on the Southwest Airlines via the web. This resulted in a flight I didn't want and I had to call the airline and re-schedule after being reassured from the agent that since I hadn't had the flight from the website for even an hour my bank and the airline wouldn't charge me. Both the bank and the airline charged me so I cancelled my flight(s) with Southwest and used American Airlines instead.

I just had the worst experience at this bank. I went yesterday morning, 5/25/17 to withdraw money. I'm getting ready for a grad school trip to do research in Cuba and I need cash for 2 months, and so, I went in expecting to withdraw about $3k of my OWN money, from my OWN account. Needless to say, the manager at this branch immediately criminalized me and made me feel as if I was a fraud. I provided them with ID (in the form of my passport which is the surest form of ID) and my debit card. However, the manager was skeptical that someone like myself would be withdrawing this amount of money. I was humiliated when he began asking me personal questions about my motives for withdrawing this much money. I honestly feel like his biases and prejudices prevented him from believing that a person like myself has access to this much cash.

Please don't ever ever bank w/ PNC. First of all there no number to call only customer service that's it all rude, they came to my job asking us to open a new account w/ them, do direct deposit, use 10 debit card transactions and keep $2000. Every month in the bank after 90 they will give us $300 bonus! Well they lie lie lie. They no way in hell give you the bonus.

We called early morning, Friday, May 19th and received very poor customer service in regards accessing our account. Was told my husband who is the name on the account needs to be on the line in order to receive our PIN code #. Called back again with my husband on the line and Jona ** gave us absolute very confusing information in regards to PIN code... 1st she verified that my husband is on the phone then she tells both of us that she'll mail the PIN code to our home, I stopped her and asked that she give PIN code over the phone. She then gave this # and cautioned that it would only be good for 15 min., my husband then asked her to also mail us a PIN code since the one over the phone would become inactive after 15 min. is allowed (absolute nightmare). She then refuses to mail a PIN code because she tells us that she has already given us a PIN code over the phone.

As a result of non-payment of an approximately $14.00 balance on my PNC credit card, as well as phone discussions with PNC, I discovered the draconian and unforgiving card termination policies of PNC. Apparently if you have a balance of as little as one cent [$0.01], and you do not pay that balance for 60 days, PNC will terminate the card and notify the credit rating agencies of same, thus reducing the credit score of the [former] customer. The only exception is if the customer can show a mistake on the part of PNC. The amount owed, number of times this occurred for the customer, misunderstandings - nothing will stop PNC from knee-capping the customer's credit score.

This bank lives to charge fees. I have had several issues but I will only discuss the worst. I typically only write checks to pay bills, mainly to avoid fees just to use my debit card. I get paid every Tuesday but my paycheck always hits the bank around 11 pm on Monday. On one particular occasion I had to write a check on a Friday, I knew I didn't have sufficient funds so I asked them to wait until Monday to deposit the check. I didn't think it would be a problem because any other time I have written a check it always post the following business day (if the merchant deposits it that day).

Posted my deposit, then reversed it to pending and charged me with 2 Overdraft Fees of $36 each. Refused to remove fees and no clear logical explanation given for changing my deposit, resulting in a loss of $72. This bank is scum!

DON'T sign up for this type of account @ PNC Bank, unless you really need it! The only advantage over their lower-balance account is "free checks" (which cost about $25 for 100 checks) and free ATM fees. I have banked with this bank (now known as PNC) and the same people for many years.... Since they were Harbor [Federal-?] and then National City Bank. I only write 1 or 2 checks a month, and NEVER use an ATM.

I have both a savings account and an auto loan with PNC. I live out of state. Long story short. I couldn't make a payment online out of my PNC savings account due to my account being "inactive"? I had 4 times the amount I needed to make the payment. I called the branch where I opened the account and was transferred to about six different people in the duration of a little over an hour. I explained over and over that I wanted to make my payment from my PNC savings account to each person I spoke with. I finally spoke with someone who seemed competent and they assured me it was done. The next day I use my debit card and it was declined. The dodo at PNC used my checking account number from another bank. I suppose because I had used it before to make a payment. Twice in the last three years or so. I normally mail in my payment. The whole reason I called was to use my PNC savings account.

They are obsessed with charging the $36 overdraft fee! You can pay for something the same day you get a paycheck and no doubt, the payment will hit before the check! I bought 2 iTunes songs for $.99/each and got charged $72. I'm taking what few pennies that I have left and going to find a new bank. I even deposited a check one morning at 9am so that some charges coming in the next day or two would be okay and they said the check would take 48 hours to clear so I got hit with $180 in late charges. It's a rip-off.

My mortgage was sold to this bank. They have the absolute WORST customer service. Even worse than the cable company and I did not know that was possible. They are rude and condescending. They have a horrible website that is not user friendly and then you are forced to call the extreme non-friendly customer service. I consistently pay more for my mortgage every single month for the "privilege" of this horrible company buying my mortgage. I was looking at paying my mortgage off early with the other company I had which allowed me to make bi-weekly and pay the principal down. Customer service told me I would have to make 2 monthly payments in advance in order to even set that up. I don't know what I can do at this point, other than refinance and hope to NEVER have this bank again.

There are two females at PNC Bank, (located at Alexandria Dr., Lexington KY) whose 'authoritative positions' have reduced them to narcissistic, mechanical, unhappy, shoddy little entities, tortured and in agony. The cake-face, blond haired female, in particular, is the epitome of pure "evil." However, rather than go into a discourse about my experience with them, I will pose this question: "How can PNC Bank take a person's property and destroy it, when in fact it's not their property to take and destroy?" Nonetheless, the only "fact" that people need to be aware of is, when it comes to problem solving, neither of the two females were accommodating at all!

I have been a PNC customer 6 years now. At least for the past two years they have been very inaccurate with my balance. I checked it yesterday and it showed a balance of $140.00. I checked it again today after making a few purchases for $12 and it says I have $79.00. On top of that my card was recently hacked that's supposed to be protected with the chip. I honestly believe pnc is purposely inaccurate with their bank statements so people will overdraft their accounts.

NEVER BANK WITH SCUMS. I have banked with PNC for years now, YEARS...even opened my business accounts with them, and suggested to my mom to open with them. Last month (March 2017) I decided to use bill pay to pay my rent; the property management company is more than 40 miles (one way) from me and I didn't feel like dealing with traffic and using up gas so I figured this would be a win win situation. I initiated bill pay on 3/30, the soonest delivery option it gave was 4/5, which is the last day it can be taken so I figured this would be fine. I set it up and forgot about it. On 4/10 I get a call from my property management company saying that my rent was now 10 days PAST DUE resulting in a $130 last fee and that they had just received my check in the mail that day. WHAT??? I rebutted that I did bill pay WITH MY BANK, and that they would take care of this because I KNOW I was not late.

PNC charges late fees on its debit cards without any warning. I got charged $12 on a $75 card and discovered this when I went to use the card. I tried calling the number on the card and only options I get are to check the balance on the card or activate the card. They provide no avenues to address your grievance. Such unethical practices should be stopped.

I open a savings and checking account at PNC Bank. The rep say that they have good rates. I'm interested in buying a home. After a couple weeks my husband and I decided to go for it. We applied. Got pre-approved. We started looking for houses with our realtor. Was not able to find one to our liking so we decided to get an extension. The loan officer was nowhere to be found and the bank could not give me any information of where my paperwork and all my information was. This made me very pissed because how could you not know where the loan officer is. I called the head office. No one could give me an answer. Then finally realized that he had quit and my file was not with anyone. So...

PNC is the worst ever!!! What you read online is different than what they see. They love overdraft fees. Something about pending transactions. I have been very sick and had to even go in my 401 for money to get meds. Well they TOOK it all. Tried to call them for help nothing at all. I have been with a dry long time but now I am out and going to Provident Bank so much better!!! Don't use them... EVER.

I have been a PNC customer for years. They constantly take 6-7 days to take a 8.00 dollar charge out your account and they hit you with a 36.00 dollar fee for each item and tell you the charge is pending. Why the hell is it still pending. They also take just as long to give you a correct balance, so you may check your account after a few days and not even make a transaction, it may say you have 280.00 when really you have 60 dollars. So now you're charged all these overdraft fees plus a 7.00 dollar a day fee for every day your account is overdrafted. They are a modern day scam. As of today I'm switching to a credit union. ** this made up bank with no benefits.

Applied for a home equity installment loan. After a drawn out application process, our appraisal came back much lower than it should. Measurements which I watched the appraiser make were misreported, resulting in a reduction in our square footage of about 20%. The comps ranged from 217k to 240k and did not include the house next door which is the identical model which sold a month ago for 240k. The appraiser selected the lowest comp and arbitrarily assigned that value with no explanation as to why that house, which is significantly smaller than ours was selected.

I missed a line of credit payment due to not receiving the bill on time. I was notified via mail about this from PNC. As soon as I received the letter I call their 800 customer service number to get it resolved. They couldn't help me so I had to go to a branch. I went to the first branch where I wrote a check for the missed payment but they said they couldn't do anything about the fees without a manager approval. So I went to another branch who told me they couldn't help so I had to go to a third branch.

I was wondering why a transaction stay pending for 3 to 4 days on your account. I was told by a customer service agent that I should not go by my available balance. I was charged overdraft because they held four pendings for 3 days. When I had the manager at the Burke, Virginia branch look up my account it showed that I was charged for three items twice. He said he would look into it and call me back. He never did call so I called him and he had nothing but excuses. We looked at the screen together in his office and I showed him where the items were charged and he agreed. So the next day he wouldn't talk to me and put someone else on the phone. He faxed me a copy of my transaction page and it was not the page that we looked at. I asked him for a copy of that page and he wouldn't send it to me. They ended up taking over a hundred dollars from me in overdraft charges.

I have always been sure to "opt out" of overdraft protection. It was explained to me that my debit card could not be used to cause an overdraft on my account and would be declined if there were insufficient funds. PNC informed me that my account had been overdrawn due to a trial offer that had been charged to my card. They came up with all kinds of stipulations that weren't mentioned when I opted out and said I would have to pay overdraft fees. I told them I was not about to pay over 3000% of the original amount of the overdraft, especially when it should not have been processed. In the end I spoke to a representative who told me I could go into a local PNC Bank to pay the original overdraft amount.

The bank has held up my check from the insurance company for 3 weeks delaying the repairs of my damaged home. If there are any more damages I would hope this bank would cover them. Also when calling in it asks for my last 4 of my social security or the call would not go through then the no customer service person refused to ask me another security question after giving her my full name account number and address. The check was to be mailed out last week (overnight) because they have not endorsed it and returned it to me. I asked to speak to a supervisor and that could take 48 hrs. This is poor customer no service I do not expect out of a bank. I should have used my local bank where they are more friendly. Never again will I recommend this bank to anyone.

I opened an account with this bank. They said I had 90 days before a minimum balance fee would hit. To avoid that, I'll have to maintain a minimum average balance of $1,500. My business wasn't doing so great so I decided to just close the account so that I don't get charged the fees. They said I would have to pay $25 to CLOSE the account before 180 days!! So either I have to pay $25 now to close it or $36 to close it after 180 days! What the hell kind of a policy is that?? It's daylight extortion! Small businesses beware!

When going in to cash in a bond the line was slow then the girl said "Be right back." Never came back. So went to another teller who didn't know how to cash a bond. The previous girl says "Have a seat." 45 minutes later I get all my documents back and I had to argue with her to get them back saying "I have to leave. I gotta go to work if I'm gonna be late." She continued to give me excuses of why she hasn't had time to take off my transaction. So this is WHY I DO NOT bank with them. Slow service. Busy singing and talking to other co-workers.

Was promised that they would beat any processing for business that I could find - after 4 months, I checked my statements and realized I was paying over 3% in fees to process payments. I found a significantly wiser solution and they said I had committed to a 2 year contract which of course they never disclosed upfront. When I appealed, they denied and told me the finance team had denied my appeal. The customer service for Payeezy gateway is abysmal and they don't always answer the phone. The actual interface for Payeezy is also awful. When I went to close my PNC bank account, they charged me $25 to close the account and told me that normally I would be paying $50/month to have that account. There are so many unethical bankers/banks out there and PNC just re-confirms my opinion on that.

My mortgage was transferred from SWBC bank to PNC Bank, They screwed everything up. I got a letter from PNC that they would buy hazard insurance on my property because my existing insurance was expired. That was not the case. My insurance was valid and not expired. Then they wanted me to call my Insurance company and have them remove the existing mortgagee SWBC Bank to PNC Bank. I went ahead and did exactly what they told me and they even sent me a letter thanking me for taking care of this change.

Once again I was faced with this banking institution posting transactions, so they can charge overdraft fees. I find it shameful that a business take funds from me when, in essence, their processing procedures are inadequate, to say the least. To treat long time customers this way is tragic -- for their business anyway, for I can get over the $36 fee, but the disregard for my patronage is unacceptable.

I deposited my children's adoption subsidy check on Friday. The same check I deposit every single month. It's Tuesday and the funds still are available and they say they won't be until tomorrow!!! 5 days! For a government check?? How the hell am I supposed to feed my kids!! I don't have money laying around! Give me my kids money!!! They are the worst! They never ever want to release your funds! I'm done, This is the last month I'm doing this!!!

Pnc Bank failed to transfer money from one account to another for 4 months but made me believe that they did. I tried to access my money and four weeks later they still will not give it to me. They failed to invest my money instead throwing it into an IRA savings account. I missed out on the NYSE jump from 10,000 pts to 20,000 pts. I am still trying to access my money. Today an agent was supposed to get back to me so I could access my money, he never did. I have to start all over again Monday! The best part is they are great at giving you the runaround and everything Takes Five Days!

Never get a custodial account for your child. Presently, my family and I have an 18-year-old living with us due to her unfortunate home life. She moved in with us several months ago and told us that she was having trouble accessing money from her PNC account. Her account was set up when she was younger, and now that she is age of majority in Maryland, which is 18, she should be able to have access to her own money. Well, she has no access.

My wife called to close our son's savings account, which was a completely separate account and account number from our own account. The PNC rep required extensive verification of my son's account information, including speaking to my son and verifying all his vital information. At no time did the PNC rep get my wife and I's account number, SSN or any information regarding our account with PNC. Upon finally closing my son's account the rep stated "I've gone ahead and closed both accounts and you should receive a check in the mail for the balances within a couple days".

I've been having issues with PNC retirement 401k. I took out a loan, Feb 3 was my last payment needing to be paid. I've been calling them for the past 5 days to find out why I don't see transactions made from Jan 20. Money was taken out of my check but they show no history. Employees seem lost. Giving me the runaround. I've asked to speak to managers but all I get is "they will call you back". Pretty sad how they hire employees and managers that don't know what they are doing. I would love to add names of employees but it would not be too nice. Crappy service.

After three months and several hours of phone calls, I was able to reach a person at a higher level of training and customer satisfaction, Lisa **, and she was able to resolve my problem in less than 24 hours. I am very satisfied with the outcome and have learned a valuable lesson in persistence! Thank you.

I have all my bills set up to be paid through online banking. They consistently pay my bills late, even though I set them up, well in advance, to be paid. This month, I got a bill for $350 from the cell phone company, because despite setting up a payment for last month, PNC did not send the money. They sent my water bill so late that I got a $250 bill saying I was $133 in arrears. I'm very responsible with my money and pay my bills on time, so I. Am. Furious. We're switching ASAP. This is the final straw. Avoid PNC. At ALL costs. Go anywhere else.

So I have done a lot of business with this company and they have the nerve to send me out a bad debit card that won't work. I've activated it and the only place I can use it is at the ATM. I have bills to pay that won't let you send checks or anything to pay the bill. It's all debit card or credit card nowadays. Or you're ** out of luck. They are trying to charge me 25 dollars for them to send out a debit card that they messed up with security code on. Which is so wrong. Just goes to show how loyal customers are treated.

When I sign in to PNC few years ago, I asked if they have office/branch in the capital area of LA, I was told yes. Few months later, we were in LA, drove over 2 hours looking for their branch posted on their website. Finally we learned that there was none. Last year, I came to the office, checking the rate of a property loan. Without my permission, the officer hard pulled my credit report. I went to different branch talking to a very good officer (he is no longer there), he suggested to get a credit card instead since the damage cannot be reversed. I got my son to apply a rental property loan with PNC. A commercial or loan officer insist my son to be present for all the signing. Few days later, he got a message saying that they don't do that type of loan anymore. The uninformed loan officer cost my son's a day of work for he is self-employed.

I would have given zero stars if that was an option!!! I have been a PNC customer for several years and this has been the worst experience ever!! I accidently transferred money to a ZERO balance credit card that was meant to be transferred to my checking account so that I could purchase airfare. As soon as I realized what happened, I called customer service to cancel the transfer. They "were unable to do so" because it was not a business day per customer service. I called back on Monday and was told at that time there was nothing that could be done besides requesting a reversal on the transfer which takes 10!!! business days.

I contacted PNC Online but they brushed me off. I have a overdraft in my account that I cannot pay off. I only had enough funds to cover Wing Wings Cafe and Combined Insurance ONLY. I spoke with the NC Department of Revenue regarding my payment but because I am unemployed, I wasn't able to make the payment for January. I expected the bank to reject the payment but didn't so, I cannot pay the overdraft in my account. PNC should adjust my account because I didn't have the funds to cover the payment when it should have been rejected. Thank You.

My experience with PNC bank was awful. I'm giving PNC bank 1 star. I recently got a car loan from the PNC bank. They have sent me my first statement on Jan 20th, 2017 and the payment due date is Jan 24th, 2017. What?? I called the bank to find out why this happened and I was on hold for 1 hr. &10 min. Never again will I do business with PNC bank.

I have been a loyal customer for 2 years. Recently I feel like they have done everything they can to make my life as miserable as possible. They have been overdrawing my account with so many fees that it is ending up more than my actual paycheck. When I call customer service I get told, "Wow you make decent money... Let's see what we can do to resolve this situation," and all I am told is that the "system" is the one who decides what goes thru and what bounces... Tell me when a check has posted to your account for more than a week. There is an overdraft fee on the check and then randomly it is sent back? Makes absolutely no sense to me.

I opened this account to complain about how greedy and stupid PNC is. I had this account to pay for my tuition with Penn State and keep using it for my salary and paying back my family student loans. On a Friday I scheduled a Popmoney payment but got a nice new apartment application on the following Saturday. I stopped the payment to my family before it went out, and on their Popmoney page they claim the money will be back in 2 business days. I woke up on Tuesday morning the money still paid out instead of staying on my account or coming back. Now I'm over-drafting. I called and the answer from whomever picked up my phone is, "Popmoney payment will be back within 3-4 business days, this is also in your confirmation email from us. Your money will be back tomorrow as we tried our best." Nice, then I filled in a customer complaint asking them updating their stupid misleading website about the 2 business days promise.

We have had a vehicle loan with PNC for the past four years. Always have been on time with payments. Wanted to pay off loan and sell the vehicle on our own. Went to local branch and paid off loan. Was told that the receipt they proving would be accepted as a release of Lien at the MI Secretary of States. Bad info as it was not accepted. Called to have them fax or email a copy of lien release. They don't email, only fax and it takes 48 hours to process a fax request. Get with the times PNC. Fax was not received after waiting two days so asked them to fax again. Was told this is another request so it will take another 48 hours. How is this bank still in business?

I would give ZERO stars, but it made me choose at least one. On Saturday January 14th PNC Bank on 13th street in Gainesville, Florida refused to cash a check off of my business account because the teller was "teaching me a lesson" (HER words, NOT mine). It is my business account and I was trying to cash a check I wrote to myself for cash.

I having bad experience with PNC Bank. I feel like the bank owe me because last year 2016 a scammer give me a check. I went to PNC Bank teller. They said yes cash check. Now keep charging fee of $7.00 every get my social security or money from my job. I think should get sued. I been with them long time.

I use to really love this bank, but lately they have turned into a greedy, vampire company. First I noticed a few months ago they hired new people for their over the phone customer service. Every time I called I would be told something different. When I explained to them I had done the process that I was calling for several times, I would get different answers. One CS person told me that I should not have been able to complete my process in the past. She stated that they weren't allowed to do that and that she was going to file a complaint against the CS Reps that allowed that Process. (Never ever heard this said from an employee at this banking company.)

After speaking with two bank managers at PNC, the second manager who was just as clueless as the first issued a refund. Neither of the two managers knew what the charge was for because there was nothing in the system that explained it. This just proves that PNC is going downhill.

PNC Bank compare them to Check N Go. They are outrageous much worse than Check N Go. Told me if I made payments on my overdraft for 6 months. My overdraft protection would be reinstated. Then that changed to 1 year. Overdraft protection active but PNC never allows it. Recently they told me it will be OK when I pay it all off. They have collected approximately $ 3500 in 2016, for overdraft. Obviously I have an income and an ability to pay these overdrafts. They charge their fees at 10 PM and deposits are made at midnight. Maximize costs to customer. PNC's algorithm for loans is predatory. Unfortunately too many banks use that algorithm. I will survive, but this gangster algorithm should be unlawful. Payment history should be weighted more than maximizing profits. PNC specifically & American Banks in general have taken advantage of laws to strangle American Families.

I would rate no stars if that were an option, very dissatisfied is way too nice for my experience with PNC. I have been a customer of PNC since they bought out my previous bank. All in all been with bank 28 years. PNC is notorious for overdraft charges. I do all my bill pay online and they pay bills before the scheduled pay date. The last bill was paid 5 days in advance. On other occasions they will hide payments that are pending and then they appear. They also don't pay other bills until you are ready to overdraft. As a test, I logged on at 11:58 and saw no withdraw. I logged off and back on after 11:59 and they cashed a check (one minute before midnight that wasn't even in my records to be paid out. They claimed the payee cashed the check. At 11:59? I don't think so. They also have done this at 9:59 when you need to make deposits prior to 10 PM to count for that day. I am done with PNC, really long overdue.