GO2bank Reviews

I'M SO READY TO TAKE LEGAL ACTION AGAINST THEM!!!! The rep messed up but I take the Consequence. They won’t let me touch my phones until a new card comes which is 10 business days. And there’s nothing I can do we just wait for the car even though the representative messed it up. I am livid.!!!

Do not buy gift cards from their in app store. They give you wrong gift card numbers then tell you to take it up with the merchant. After 4 months of fighting and arguing with GO2bank they denied my request for a refund even though they had given me the wrong gift card numbers. This was even verified by the merchant itself.. Go2 Bank refused a three-way call between myself the merchant and how. The customer service is highly unprofessional. They constantly talk over you and I have been hung up on repeatedly. They lie. This is the worst bank I have ever experienced. They straight up stole from me. I reported them to the FTC and the FDIC.

They suck as a company and they lie a lot. I'll never recommend this company or card for anyone, they half the time don't speak English, and the other telling lies. Find another card! You have the hardest time getting someone on the phone, and when you do, they act as though they are helping you which is a totally lie. I don't need them to respond to this matter, just correct your problems.

Bank won't dispute my money. They told me have company refund my money. They are not refund my money. Banks dispute money. The bank is fine. Haven't had any issues. They won't dispute. I want my money. I'm tired. Lawyer company stash money. Won't refund money.

Worst banking experience ever. Last night my card was froze even though I said the charge was not fraud. They told me I would have to wait for 7 to 10 days but could draw money off my account by going to Walmart with a code made through their phone app. I then tried to log in but wouldn't accept my password. I changed it three times and every time I did, despite the fact that I I copied and pasted the same password I had set in the process, the password would be reset. Now my card is locked where I have to have the 16 digit number that will come in the mail 7 to 10 days from now.

Go2bank is the worst! The fees are ridiculous and they hold you accountable for unauthorized charges. They also charge you fees for in network ATM withdrawals. DO NOT USE THIS COMPANY....I PROMISE YOU WILL REGRET IT. DON'T DO IT!

Go2Bank digital banking app is by far the leader in the industry. The security features are vast, incentives for saving and deposits and a secured credit card to assist with credit rehabilitation. Definitely the new GOAT.

Every day or other day I'm always dealing with my card being locked! Even though I use my card at the same hotel every day. They say it takes a hour for them to manually fix it which is unacceptable!!! I wait a hour not fixed! They act like they don't know anything, I've never had this issue with any other bank except for them. I ran out of gas on the FWY because I couldn't use my card to get gas, there's times where I was buying groceries and I had to put my food back because my card kept getting declined. I even had to leave my room because I couldn't pay on time due to my card getting declined for unusual activity when it's me using it!!! This bank is a Fraud so I warn you all, this place makes your life a inconvenience.

Poor bank poor services. 5k was stolen from me. Did a dispute. Go2bank never gave my money back. Didn’t even try. They said I stole my own money. Wow. YEAH Don't bank WITH them EVERRrrrrrrrrrrr again.

Green Dot made me switch to Go2 bank. Transferred 20 dollars to go2. My address is a P.O. Box. I’ve tried every way to get my 20 dollars back. I’ve been lied to over and over. They have the most incompetent help ever . Spoke with supervisors there impossible. They're holding my 20 dollars hostage because I have a P.O. box . Us mail does not come to my home address. Therefore I can’t get my money. The worst unethical company ever. My advise don’t ever use their card. If you have a P.O. Box for an address your screwed. They are rude and a complete rip off. Their customer service is a bad joke. I can’t say enough BAD things about GO2Bank. They are the worst at everything known to man!!!!

Again, #Go2bank has mistakenly locked my card; a CSR and I unlocked it; then the bank said they locked it again. I informed them I needed it for an emergency. Lucho refused to unlock it. Waiting for team to manually unlock it. Bank endangers customers and won't answer phone. People need their debit cards.

I recently bought a Go2bank prepaid card. I put 485 dollars in the card and when I went to go activate it they said I couldn’t. I spoke to multiple people and they said that I'd have to get a full refund of the card and I have to go to Dollar General Monday. I went there Monday and they said the card was used and all the money was taken out of the card. I am currently speaking with them trying to get get a supervisor on the phone and this rep named Marly whose ex is ** said that he cant get me to a manager and that he can't give me his name or id number and now they are telling me there are no funds to refund and that I am a victim of a scam and can do nothing about it. I am very disappointed and angry.

I was switched to Go2Bank from Green Dot and told my account would be closed if I did not. I have a friend who has never been switched over and still has Green Dot. He was never required to switch. I used Green Dot's bill payer service, but Go2Bank does not have it according to my account, although they say they do. Customer service doesn't know why?!?