GO2bank Reviews

GO2bank gave a debit card to a scammer with a fictitious SS # and email address. They then used that card to hack into my Paypal and withdraw money from my bank account. If they had more security features and had checked the person's social security number with their physical ID this would never had happened. Be careful with this Bank. Their security measures are not very good. Scammers will use this bank to take your money. When I called to complain they got upset and hung up on me just because I could not provide the entire account number of the person scamming me. Paypal only gives the last four digits of the card number.

Worst bank ever. Can’t close the account. Do not even waste your time or money with this bank. Not even affiliated with the Better Business Bureau. Do not use GreenDot because they are one and the same. That is how I was stuck with this bank.

Still haven't received direct deposit, check stub, said it was sent. I'm thinking that they kept it and telling me that they never received it and I desperately need my deposit. Are they fraudulent? NOT Happy at all.

This bank allows scammer to open accounts and trick employers to deposit payroll checks then close their accounts. This happened to my business and when you try to reach go to bank, there's no one that will even speak with you. In my opinion, they are complicit in these illegal activities, allowing scammers to use their platform to scam others out of money. Be warned stay. Not a bank for honest credible people or businesses. Here we have informed the FBI who are formally looking into this bank.

I purchased the card to only be given some screen filter saying that the card was invalid. I haven't been able to activate the card nor directly speak to any customer service reps!!! I will be reporting this company to the Better Business Bureau!!

Don't waste your time unless you love paying fees for everything you do and fees for the nothing they do. I've been sent 3 different cards. Can't use any of them but my money is just going to them for their monthly maintenance fees. If it wasn't such a small amount of money I have left there I would raise hell. But I'm commenting to let others know there's so many other apps that actually work and don't charge you for anything. This isn't one. I would give zero stars if I could.

I purchased a GO2 card. The card has been blocked. I used the app. It never helped. I called customer service and they were rude and didn’t fix my card. They hung up instead of fixing my card. It has been 3 months and I still haven’t been able to use my card. They took my 100.00 dollars. Changed me $5 a month. My card is at 85.00 dollars now and I have not been able to use it. Customer service has not fixed the problem. Call after call. I am on my 3rd month. Lost my money. I will never get anything from go2 bank again!! I am getting ahold of the Better Business Bureau. My children and I had to use our light bill money to cover the loss. Now our electricity is shut off. My food is spoiling and go2bank still has my money on a card that will not work. For 3 months now! I will never use Go2bank again!

My overdraft protection was reinstated one day then the next day it was suspended without me even using it. Their explanation was I reached my overdraft limit in the billing cycle and bring my account to a positive balance which my account was never overdrawn cause I just recently got paid. I don't know it's just weird and I never resolved my issue, just left it alone, got real irritated and just hung up. SMH. Need better service and understanding on Go2 Bank part. Look at image below and you will see what I'm talking about!!!!

I filed a dispute for 2 fraudulent withdrawals from my account in the amount of $390. I filed a police report and provided the information to GO2BANK. 3 days later, they denied my claim. I am still trying to recover my money. I have spent the last 2 weeks trying to speak with a live agent. Poor customer service! I have filed with BBB and Consumer Credit.

Go2 Bank Is a complete joke. I had someone steal my account no and make over 600 in purchases. They make you go thru this stupid dispute paperwork telling me they have to do an investigation and it could take 90 days. I have to fill out the paperwork within 10 even though I have no idea what they bought or how much, they tell me and I fill it out. I call them a couple days later they inform me they have already made their decision and they deny me claim. They say because the scammers used my email account and debit card no I had to of made the charges. I was like what I have called you about for the last 4 days. I have asked you for help due to the fact I cannot get into my account. My phone no has changed and I cannot get into that email. Your customer service just says, "Sorry we cannot help you with that." Due to the fact the scammers used my info I must have done it. What do you think scammer do? This place is a joke. Do NOT use this place!!

I purchased a card yesterday at the store and deposited funds. After I activated the card a smaller window popped up containing False information!!! I was trying to make an online payment for my internet and it declined about 3 times. I reached out to GO2bank through chat and after I let her know what was going on. This person kept repeating the same answer every time I sent a reply so a good 8 times [you need to provide the documentation required for access to the account*. I sent them the screenshot of the pop up message I received because I chose not to verify my identity because I don't have an ID on me....both the app and desktop site provided me with the same alert that my account was considered limited featured and this included me having access to view my balances and use the money in the account!!!!

Less than one star. The biggest scam bunch of bullspit. I can’t even make this crap up. I have never been subjected to such catastrophic failure. And I am on disability. This service has ruined my life. Don’t. Just don’t. Use anything but this. Please.

This particular bank account is absolute trash!!!! Very very frustrating getting locked out of my own account multiple times making call for my balance…. Don’t waste your time! The customer service is actually decent but the function of the app and getting help with issues is almost impossible.

This is by far the worse so called bank that I have ever dealt with. I CAN'T ACESS MY MONEY WHEN IT IS POSTED ON MY ACCOUNT. THEY TOOK EXTRA 75 OUT OF IT AND MADE MY ACCOUNT GO IN OVERDRAFT. Now they say they can't do anything but they telk me every month that nothing is pending, blame it on the merchant but in reality it's their fault. Now they say it could be the 14th before they release my money. I thought that they never held deposits but they are not saying why a extra 75 was taken out of my account and held by them. No one will tell me. They blamed it on the merchant.

I won't use this service because customer service does nothing to help you out and ask computer generated security questions that if you don't know the answer they will look your account for wrong answer.

I wish I could give this company zero stars. I had some fraudulent activity on my card from a merchant TXVRY. 7 charges for $50 and 2 charges for $100, back to back. I don't understand why they didn't find that activity suspect. They are telling me that they denied my dispute. I googled the company and they have scammed several people. I had to obtain a lawyer.

After six or seven years. First a Green Dot customer then automatically transitioned to Go2bank customer. They finally closed my account. For no reason. I have been on good terms the whole time. I recently asked for help disputing some charges that I ended up getting refunded without go2bank intervention. They have terrible customer support. I have received replacement debit cards in the past which had to be replaced before I actually received them. I know it sounds crazy, but it's real.

I would give this bank zero stars if I could. Scammers love using this bank because it is probably run by scammers. I did not authorize a big purchase from a store I never go to. And to make matters worse, the transaction was made in TEXAS when I live in a state over a thousand miles away. I submitted solid evidence to the dispute team that I did not authorize the charge, and they rejected all my evidence. DO NOT USE THIS BANK because they are difficult to contact, they do not actually stand up for you, and you can't actually add funds when using it at an ATM. They are difficult to contact and will sometimes hang up from their end.

THIS COMPANY’S DEBIT CARD IS JUST A MONEY GRAB.

I used this card for my Social Security check and I can’t get my money. It went to an old Go2Bank card and I no long have that card. I told them to send the funds back to Social Security office but they said they couldn’t. I am without my money for this month so far. I have sent a copy of my ID and proof of address and they always say they didn’t receive it even though I sent the documents three times. This is terrible because I haven’t paid my bills for this month!

DO NOT USE THIS "BANK". I made a purchase through UberEats which was refunded the same night because the order was wrong. The original transaction of $61.78 sat pending for 10 days, on the tenth day the pending charge disappeared but the money wasn't added back to my balance. On my transaction history, there is no charge for $61.78 from anyone.

Another scam, this bank and their credit card called Go2Bank. It's a scam and I do not know why they are allowed to work in the USA. I purchased the CC and they needed social Security # to activate it. I DON'T. I called the number on the card and requested a refund. I was told to provide a photo of the debit card, photo of the purchase and cash loading receipt. I instantly provided this information by email, after 3 times calling their customer service, they gave me another Claim #, told that I would receive a refund by mail within 10 days weeks. Received another email with different claim # that the refund is mailed. Today, I called and they said the refund was processed and should arrived in 10 days. They could not answer me, if the refund was mailed or is in process, and they could not answer the email I received with different claim number. Their PO BOX is in West Chester, OH and call center in India. Do not do business with this bank!

This is a SCAM, someone had made a withdrawal while I was sleeping and I had my card with me, don't know how this happened and I did a dispute the very same morning when I received the notification and they denied my claim saying that I authorized this transaction, which I didn't. If I did it, then I did but I didn't do this. You guys are a rip off and to have innocent people like myself, this is totally unfair.

I have been with GO2bank for close to a year now. I basically use it for small transactions online because it's convenient, plus I wanted to try online banking vs the usual brick and mortar banking to weigh the pros and cons. Go2bank has very poor customer service and are hard to communicate with if you only speak English. I have issues with the amount of time it takes to receive refunds or make deposits because they keep the in "pending" mode where those funds are unaccessible until they do their job to clear them. I have had issues with how rude their customer support is and they are known to hang up on you or cut off your online chat.

They charge monthly fees. It's the biggest scam in the online banking industry. I "owe" you guys money, because I refuse to put more than $150 in that account, because somehow $400 went missing. Every time I look it's another notice about an overdraft fee. I DON'T USE THE CARD. HOW CAN IT BE OVERDRAFT!?!? They have zero perks. They're basically charging you to hold your money.

Go2bank got my address wrong on the account, now they locked my account and I'm responsible for and can't get into my account or log out and receive my funds that I worked hard for Go2bank is a fraud.

The worst experience of my life. Go2bank prevented me from being able to make the purchase of a lifetime. It was a very nice vehicle for a very kind price. Probably the kind of deal I'll never find again. They did not allow me to pull more than $3,000 a month out of my account in cash making it impossible for me to purchase this vehicle. Therefore I lost the deal. We had to go with the vehicle that I do not even care for. It would be very hard to find a vehicle for only $3000 that's worth buying. Since when did people use banks that don't allow them to use their own money when they want to use it in the amount they want to use.

These people are scammers. I have been waiting on a refund check for a locked acct on their behalf for over 2 months. Contacted them today and they said they sent out an email to me to verify who I am.. I never received an email..They just keep people's money. You have been warned. Do not do business with these people.

Go2Bank is the worse, I called them because for two days in a row, I tried taking money out of my account and the ATM kept reading "Contact your Financial Institution." I did not understand why when I know I had more than enough money in this account. So after trying the second day while on my lunch break, and I got the same message, I went back to work and called Go2bank asking them why wasn't I able to get money out, so the rep who hardly spoke any english check and said, "Ma'am you're not able to get money out because you exceeded your daily amount" ($500). I said, "How, when I am calling you because it won't allow me to take any money out?"

Filed a dispute, you hung up on me 6 times, you lied about the provisional credit. It's all a lie. You are scam. Will contact local law enforcement agencies. You are a rip off bank. You took 249.00 from my account and did not pay it back like you said you would

I read social media about this account and decided to try it out first. It said if you sign on it gives you a $1000 sign on bonus which never happen so I came to this site and wow so glad I never used the account yet and I will be cutting up my card. Thank everyone for the information.

GO2bank is a scam. Do not use them. Today I get an email saying my account is being closed due to unusual activity. So when I call and speak to someone I asked what unusual activity. I don’t have nothing unusual on my account. I asked the agent to review my transactions. The agent denied to so I was like at this point I’m lost and confused. Then I was told it was because of cash loads. I’m like where because there is no transaction showing cash loads. I get direct deposit. I kept explaining that and the agent would not listen to me. I am so glad that I changed my direct deposit information because after reading all the reviews they just get people's money I see and hold it. Something needs to be done about this business. They need to be closed. Rest assured I’m filing a complaint to the fraud department and I’m getting a lawyer involved. They need to be stopped.

I have been with GO2bank for about 2 years. I called to dispute a transaction on my secured credit card and because of lack of good communication skills on their end the lady is thinking I'm telling her that unauthorized transactions are being made on my card. Against my will and without my permission and I clearly explained to her that she wasn't understanding me right. And I told her she has no permission to lock my card. She did anyways. I have nothing against anybody but if you're messing with someone else's finances. You should be fluent in all languages that might call you.

I am 61 years old, on survivors/ disability benefits, Go2bank permanently locked my account, and kept the money I had left to live in for the months directly after I paid all of my bills. (Thank goodness I was able to get that done!) It wasn't much, $238, but for me it was a lot! I have went all month with no money to live on at all and they will not give it back. I did what they said, I called SAA and asked them to send them a letter stating they wanted the money returned and they were at a loss on what to do for me because they cannot do that, once it leaves there office it's out of their hands, they no longer have any control over it, Go2bank has to know that. I went online and read reviews and was shocked and appalled at how many people they have done this to.

I work and decided to use them because they pay you a Tuesday instead. What a mistake. These people empty out my account and left me $88 unbelievable from $2,000. Wow. No one has answers. Just there is a investigation. I'm getting on all platforms to warn individuals. This is insane. I cant! In this time of low pay living from pay check to pay check this is out of control. The people sound like they are coop up in a room of 100 and better I hear children laughing. What kind of world are living in. These times are too Hard for this!!!!

When I opened my account it was great. Since then a year later I can't get anybody to answer phones. This has happened all the time. They decline purchases and don't let me follow up. Bad customer service.

I was suppose to get refunds bank from different places and they said I had to wait till the 9th. Now the 9th is came and gone they are saying something else. The other day I was positive 28 my Uber payments supposed to came in and a refund but when I called my balance was negative 14 which I didn't use my card. I been locked out of my online account cause my email was hacked and I changed my phone number and they wouldn't change it cause they didn't want me to see what they was doing. This places is awful and big thieves.

Go2Bank and affiliates (i.e. Green Dot Bank) are out of country fraudulent entities with an address set up in Ohio. They allowed a Social Security check to be deposited to a fraudulent account and are not cooperating for a refund. I have talked with agents, supervisors, corporate representatives, they all sound to be from India. Almost a dozen representatives and 9 hours later, I get different answers and taskings to try to get money back. They now say that SSA has to send them something in writing, and SSA says they don't do that. So I guess I'm out $2600. I filed a police report. The detective claims some online banks are frequently set up for scamming purposes. This appears to be one of them.

Go2Bank is a thieving organization that aims to lock accounts for no reason in order to hold their money forever. I have filed complaints with the FDIC and Federal Reserve but they won't give me my money back. It's only $700. No explanations just that it is suspicious activity. Avoid this organization at all costs. Use Cashapp or Venmo.

Go2Bank stole from me.. I had some money refunded and they say they never received it. I have proof they did because the other company sent me proof to my email. Please do not bank with them.. You will be sorry you did. I lost a total of 200 dollars because of these people. They don't care about their customers' feelings and they are just there to steal your money. I called 3 times and each time the representative was no help to me.