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Dave Reviews

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Edited by: Jordan Potenza

About Dave

Dave is a mobile app-based banking solution with a $1 per month membership fee. Members have access to a spending account, a debit Mastercard, no-fee cash advances up to $250, credit-building tools and an automatic budgeting feature. Customer service is available by chat six days a week and by phone seven days a week. Ten million people use Dave for banking, according to the company.

Visit dave.com
Pros
  • Easy to sign up
  • Free rent and utility payment reporting
  • No-interest advances up to $250
  • Early direct deposit funds
Cons
  • Membership fee
  • No savings account option

Dave Reviews

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    Page 3 Reviews 80 - 230
    PriceStaff

    Reviewed Dec. 10, 2024

    This has to be the worst experience with an online bank - debit card. Save yourself and please don't get this card unless you want to give away your funds. Fraudulent charges with No help nor reimbursement.

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    Customer ServiceSales & MarketingOnline & AppStaff

    Reviewed Nov. 5, 2024

    My experience with Dave was awful. I signed up. Got my Dave card. I attached the app to my bank and debit card..It would tell me that I would be able to have an advance of $25 or $ 50 but then would not let me access it. It kept telling me that my debit card or bank was invalid or not linked to the account. Both were inaccurate. Despite the fact that I rechecked and redid all the numbers, deleted, re-uploaded, cleared the cache, etc, I was still unable to see anything on the account. I contacted customer service at least four times. And they just keep telling me the exact same thing that I needed to put my card in. Again.

    My card is brand new. The numbers are the same. It works for everything else. And I literally got no help from customer service whatsoever. I finally decided to just delete it because it was too frustrating. I really could have used the $50 ahead of time for a car repair. I was very sad and disappointed that I was unable to access it and decided it to just cut my losses with this card and application and delete it. It was a waste of time.

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    Customer ServiceMaintenanceBilling

    Reviewed Nov. 5, 2024

    They DO NOT credit your advance payment to your account in 3 days. It's been well over 3 days and even though they took my money it's still not credited and customer service doesn't reply or fix the problem. Use a different app.

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    Customer Service

    Reviewed Oct. 4, 2024

    Dave Bank has the worst customer service I've ever experienced. It's SO bad that I want to give it a minus. I just transferred all of my funds to Cash App, and closed my dave account. I finally have a sense of relief.

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    Punctuality & SpeedHonesty & Transparency

    Reviewed Sept. 23, 2024

    I Had Dave For My Direct Deposit And Dave Only Let Me Borrow $50 After Thousands Of Dollars Hit The Dave Checking Account. I Appreciate The $50 But Dave Should Not Mislead Anyone Into Believing You Can Actually Borrow $100 + Your First And Many Of Direct Deposits. I Also Received My Direct Deposit Later Than 2 Days Early. And My Employer Release The Funds Immediately.

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    PriceRefunds & Payouts

    Reviewed Sept. 12, 2024

    I have three fraudulent charges on my account. They tell me 3-5 days to get a virtual card and they were sending a new physical card FedEx. LIARS! I have my direct deposit and can't get my money. The fraud takes up to 45 days. I am beyond mad. I will post every single day.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsMaintenanceLoan Process

    Reviewed Sept. 1, 2024

    I have been on Dave a few months. Got A couple $125 loans. My car broke down and was late by a couple of days and paid them back. Now all I can for advance is $25. Their survey section worked for a while. Then started not paying for completed surveys. Or would not pay for original completed survey, send you to another one and not pay for that one either. There is a "we hate broken surveys" screen that pops up but after explaining over 20 times that I didn't get paid or the survey ended and sent me another survey.

    They never respond to about money they owe you while companies use our opinions to make millions for their algorithms. It's been weeks and not a single penny has been added to my account. I have over 50 screenshots showing I have to forfeit my reward or it will just stay on that screen till you do. Also since I was a couple days late all of a sudden I get get a single survey to load? Coincidence? Also be aware of the tip screen. They will take additional funds for charity if you're not careful. Gave them 1 star because it doesn't go any lower. Pay what you OWE for completed surveys, I can't be the only one this is happening to. Post on here if has I'd like know! I'll try and add some screenshots. Can't add them all. I have quite a few.

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    Customer ServiceContract & TermsCoveragePricePunctuality & SpeedLoan ProcessResolutionTimeliness

    Reviewed Aug. 21, 2024

    I started to use Dave and it was good but then Dave started to violate its loan agreements. I would sign a loan agreement since I get paid once a month, I would have the repayment date for the end of the month. I would take out a loan and then a week later money would be removed from my account to "settle" my account so then I would have to take a new loan to cover any shortages the unexpected removal of money from my account. This last transaction Dave took out my money a week after I took a loan out and then indicated they had sent me money on the same day and that I needed to pay at the end of the month.

    It has been 7 business days since Dave removed money from my account and allegedly on the same day sent me money for a new loan has happened, I owe Dave money that I did not receive and trying to resolve it through their chat is a useless endeavor and I have no recourse but to close my account and delete my banking info in hopes I don't have money removed from my account at the end of the month. Sucks, Dave starts out strong but then starts removing money early and unexpectedly forcing you to start a new loan so they charge more fees and potentially causing your bank account to come up short. I would not recommend Dave at this point; they are just ripping folks off especially if you get paid once a month. If you have any issues, there is no to little customer service to assist with you in resolving your issue(s). Beware.

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    Customer ServiceStaff

    Reviewed Aug. 13, 2024

    It’s impossible to get help or any type of customer service if you have any problems or questions. Customer service definitely is not something Dave cares about. I would NOT recommend using Dave for anything. I personally found a better place to go. One that has customer service.

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    Customer ServiceStaff

    Reviewed Aug. 7, 2024

    Absolutely abysmal lender, consumers are subject to unreasonable settlement dates, and they're not able to adjust to aforementioned settlement dates to align with their paycheck(s), or monthly benefit. Additionally, their customer service seems to be directly opposed to formulating a coherent reply beyond the canned responses they're allotted, and they're not willing to help the consumer with the issue I've described above. Do yourself a favor, don't utilize their services.

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    Customer ServiceTechSales & MarketingPrice

    Reviewed Aug. 3, 2024

    If I could put negative stars I would. Be informed you will need to jump through hoops to cancel Dave and continue to get charged their $1 fee over and over. I shouldn't have to go through several steps to get out of this ridiculous contract. Over time I'm sure the $1 per person adds up and they are basically scamming people who simply wanted to check out the service, and who thought they may benefit from it. Unfortunately I never used it, but continue paying although I did email and cancel.

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    Contract & TermsPrice

    Reviewed June 3, 2024

    I never had a account with Dave because someone else was using my information with them to have an account in my name, tracking credit, etc. After a long process of proving I'm me and getting a fake account closed down then they tried to start charging me subscription fees for an app I don't have. Stay away, Far away!!

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    Sales & MarketingOnline & App

    Reviewed June 3, 2024

    I downloaded the app and tried to get a cash advance. I wasn’t approved so I closed and deleted the app. Now I see that they take $1 from my account. How do I contact them and get back my dollar. They are shady!!!

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    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed June 2, 2024

    I joined hoping to receive advance. No wait a day??? I won't need it in 30 hours when my ss retirement will direct deposit $2000. Sorry don't need you now. Great idea but too good to be true. Nothing on the internet is trustworthy anymore. It's just a rerouting scam. No customer service in reality.

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    Customer ServiceStaffLoan Process

    Reviewed May 27, 2024

    Stay away from Dave! Warning! When you call customer service it’s in another country! The representatives talk to you nasty and let you know there is nothing you can do about your missing money! They have $75 of mine for over seven days and I’m still fighting to get it back! I didn’t even buy anything! It shows pending.. but why???? I’m am contacting the Better Business Bureau! I only it’s only $75 but it’s my money. I never got a loan from them. It’s just pending!

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    Reviewed May 18, 2024

    They are liars and scammers. After the account was closed and I paid them completely off they continuously went into my account and took $1 and then refused to take it off my credit report that I do not owe them.

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    Customer ServiceRefunds & Payouts

    Reviewed May 15, 2024

    I made a transfer of $200 to my Dave account and it was processed from my other bank but never went into my account. For 5 days it showed the pending deposit then when I reported the issue via Dave app they removed the record of the transaction and I never received the money. I never received any communication back when reporting the issue so they basically stole $200 from me and because it’s processed by my other bank I can’t get my money unless Dave gives me the funds.

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    PriceBilling

    Reviewed May 12, 2024

    I have been with Dave for 6 months. I have taken $200 cash advance twice. In April I took a $200 cash advance. Now I am being told after paying $266.00 settlement, that I owe a $70.00 tip. I did not agree at any time to give tips. Dave got me the first time, but I have stopped payment on The Tip. Dave's will not let me cancel my account and remove all my financial and personal information I provided. I do not want to do business with this SHADY COMPANY!! I should have the choice. It is my money. I have had identity left on my checking debit card with USAA and have disputed this charge.. of $70.00. My bank is investigating this issue. I just want to cancel my account.

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    Sales & MarketingPricePunctuality & Speed

    Reviewed April 22, 2024

    They are liars and scamming. They do take out late fees 8$ on a 25$ advance that I took out. Then they tried to settle it at 2:00 in the morning for which my bank canceled it because they thought it was fraud and subsequently charged me $8 because it bounced even though the money was in my debit card which was the second line of spending which they could have easily taken out of.

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    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppStaff

    Reviewed March 30, 2024

    I signed up with Dave in July 2023 and did not want to use it until March 2024. It was a frustrating experience and very unprofessional. They stated that my bank account was not linked, and I was looking at my bank information on the app. When I went in later, all of the banking information was gone. I tried multiple times to reenter but got no go. Then, when I called with my concerns, they blamed it on Plaid. Then, they wanted me to do a direct deposit when they could not get my bank right. I don't think they really know how their system works

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    Customer Service

    Reviewed March 29, 2024

    I would like to give less. They keep taking money out of my account I call and it says my account's closed and it ends the call. I can't get in touch with any one and I've reported this to the BBB TWICE. Beware Dave is a thief.

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    Reviewed March 13, 2024

    I requested & received my first advance with Dave & I got hacked. Someone hacked my account & sent the money to an unknown CashApp account. I reported it to Dave & was told "no error occurred". Unbelievable.

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    Customer ServiceContract & TermsPriceBilling

    Reviewed March 9, 2024

    Dave overcharges for a very poor and limited service. Their customer service is nonexistent and unresponsive. For no reason whatsoever, Dave will penalize you for having a consistent and on time payment history, reducing advance amounts after proving you're a good customer. Sell your information all over the internet and charge exorbitant fees for crap services and chump change.

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    Customer ServiceTechSales & MarketingPunctuality & SpeedOnline & AppRefunds & PayoutsStaffResolutionTimeliness

    Reviewed Nov. 18, 2023

    I used my Dave debit card to get cash, the ATM malfunctioned and received a receipt that stated sprocket error and on the amount dispensed it showed 0.00. I immediately attempted to start a chat in the app, but unfortunately you CANNOT bypass the darn Dave bot to get to an agent. So I called customer service and was politely informed that a dispute was being entered. I would receive an email with a ticket number. Well the email stated as the transaction was pending, they could not dispute it, I would have to wait 5-7 days. So I called customer service back. They explained that until they received a receipt from merchant that it would be pending. Well they had it in the system as a purchase not ATM debit.

    So 3 days later it finally came out of a pending status but was a debit not a credit! So I asked to talk with a supervisor and met such resistance and was denied a supervisor for over 5 minutes! The agent just kept repeating her phrase and talked over me. Finally after refusing to hang up I got a supervisor who simply stated the agent told you what I’m telling you. - And again kept talking over me and kept repeating same phrase. I asked to talk with someone higher like an escalation desk and was FLAT OUT TOLD NO! Well I sent an email and told A dispute will take up to 30 days and a credit MAY be given 10 days after a signed dispute form is returned! I spoke with ATM owner who stated a reconciliation report was sent. So with all that I may or may not get a temporary credit and after investigation of 30 days???? I may or may not get a permanent credit! Modern technology and I still need to wait 30 days for possibly nothing.

    Well I called corporate office and was transferred 5 times and never once got to talk to anyone!!!! So I left a voice mail at the last place I ended up and guess what? - NO CALL NABK! This is the worst banking experience and by far the worst customer service I have dealt with and they don’t care about the customer in any way shape or form to them it’s all about the $$$$$! I filed a FDIC complaint which was passed to fed reserve and no response yet. I filed a bbb complaint and no response yet! Go figure! If at any point I happen to get my money….closing Dave and I will never recommend them!

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    Punctuality & Speed

    Reviewed Oct. 18, 2023

    I joined Dave accepted an advance and paid on time. When I went to re-advance, they told me no advance available. I waited few days later and same statement no advance available. Now I am without funds. Basically, they stole my money and kept for themselves. I deleted my account. This is highway robbery. Please shut them down. How are they doing this to people? How is this legal?

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    Sales & MarketingOnline & App

    Reviewed Sept. 23, 2023

    The app has gotten my information from 2 accounts, and it's done nothing. It just sits there, like I gotcha. With no backing what it claims. Someone doesn't know what they're talking about when it comes to this app.

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    Verified purchase
    PriceRefunds & Payouts

    Reviewed Aug. 14, 2023

    This company a complete rip off and scammers. I requested for advance I suppose to receive $25 August 12. Still haven’t received it as of yet. Paid for express. They charged a tip. This place need to be shut down. Scammers.

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    Price

    Reviewed Aug. 5, 2023

    Do not bank here. I always have my physical card on me and they were telling me that someone got a hold of it and used it. I told them that is impossible as I am the only one who has it and access to it. I filed many disputes about un-authorized charges and they still have not answered and they took my whole check and did not give it back and closed my account. They are scammers and are always creating fraud and taking away people's hard earned money. Just be warned.

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    Customer Service

    Reviewed Aug. 2, 2023

    Basically I canceled my service some time ago and they still deduct money from my bank account, even though my account is closed. I tried calling the toll free number but I don't have a card associated with their service. So they basically hung up on me. Apparently they steal money from people and seem to get away with it.

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    Sales & MarketingOnline & App

    Reviewed July 25, 2023

    The Dave app is a complete rip-off. The moment they got my banking information, they took advantage of me. DO NOT download the app. Their bad reviews are warranted and they will be out of business soon. Do not get scammed.

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    PricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed July 20, 2023

    I pay my advance early every month and every month I have a problem getting another one if I need it. It's ridiculous. I have to sit on the chat with several different reps telling me the same thing over and over and still nothing, and still charging me the monthly account fee. When I finally spoke to someone it was a problem because my account balance was low BUT it wasn't when I repaid my advance. It is so frustrating!!!

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    Customer ServiceSales & Marketing

    Reviewed July 15, 2023

    Dave Banking is rip off and fraud. Never got my card canceled at least 6 times and they still take the 1 a month out. I called them. Foreigners answer and are rude. You give them your address for verification and they said it's wrong. I don't know my own address??? Watch out. This is a scam.

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    Honesty & Transparency

    Reviewed June 7, 2023

    It just keeps getting worse! I used to like the Dave app. Now I despise it. I started using the Dave app shortly after they opened and only offered up to $75 advances. Well they offered a checking account and larger advances so I accepted and after 4 years of getting advances of $200 every single month. I was offered to upgrade my advances and get up to $500 by opening a Xtra Cash account. I foolishly accepted. That was about six months ago and my advance amount has dropped considerably. I've only been able to get $125 at the most and that's been very random. I've never been offered anything close to the $500 they said I could get if I opened the Xtra Cash account. Now I'm suddenly not eligible for an advance.

    My pay has increased and my direct deposit goes into my Dave's account. The customer support people are pretty much useless because most of the time they are nonexistent. If somebody does contact me they say exactly what the Dave Bot says and they seem to not have access to my account or my history and have no knowledge of the issue I've been talking to them about for the last three months. The Dave app mislead me into believing I would get larger advances when in fact I got lower amounts and some months was never offered an advance. They are deceitful and should not be trusted with your finances.

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    Punctuality & SpeedRefunds & Payouts

    Reviewed April 2, 2023

    I’ve been with Dave for over a year. Accepted several advances and paid back as scheduled. No issues, until today when I noticed an early withdrawal to my checking account. I contacted Dave and explained the settlement date was not scheduled for today but next week. They sent me a screenshot, where someone obviously changed the date to today and said I agreed to the terms. Unbelievable. Buyer beware. Dave we go into your account whenever they like to make early withdrawals without your consent. I immediately closed my account and will never use them again. FRAUD!

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    Customer ServiceContract & TermsSales & MarketingPunctuality & SpeedOnline & AppTimeliness

    Reviewed March 17, 2023

    I have been using Dave for about 6 months. I have had no problems up until this month. I all of a sudden notice they withdrew $500 from my checking account so I logged on to the Dave app and there is nothing that shows through the app that the $500 was taken out, so I thought my account was hacked. I contacted customer service and an Angelica contacted me back telling me I had authorized the transaction through my Goal account. I had told her I never setup a Goal account and I went back onto the App and there was a Goal account labeled "Hahahahaha" and when I clicked on that it showed a $500 transaction from my checking account. I contacted Angelica back and told her I did not authorize this transaction and did not setup this Goal account. I also wouldn't have labeled it "Hahahahaha".

    She sent an automated message back saying I needed to contact my external bank to resolve the matter and that I after 3-5 business days I could add that $500 back from my Goal account to my checking account. On the 3rd day I tried to sign into the Dave app and it gave me an internal error code "db4e38c9". So I took a screenshot of the error code and sent it back to Angelica telling her I was unable to log in to the App. I tried all day to log in to the Dave App and kept getting these different internal error codes. So I waited 24 hours. When I tried to login the next day it popped up with a message saying "Sorry, but you have to wait 60 more days before you can join dave again."

    I went into my email to contact Angelica again and there was an email from Dave Support that said "Hello, unfortunately Dave has closed your account and ended your membership. Per the agreement Dave may terminate this membership at any time without notice or suspend your access at any time with or without cause or notice. We are unable to provide further information or services." DO NOT USE THIS APP OR THIS SERVICE. THEY WILL SCAM YOU OUT OF MONEY. I am currently working with my bank to get that $500 back.

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    Customer ServicePricePunctuality & Speed

    Reviewed Feb. 11, 2023

    I have never ever had an identification problem. Dave said I couldn't get a spending account because they couldn't verify me and I have direct deposit going in every 2 weeks and they can only give me $5, that's a bunch of crap. You're going to charge me a monthly fee, but can only advance me $5. Stay away from these people. And it takes forever trying to get it. They claim it is the financial institution taking so long to respond to their test deposit.

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    Price

    Reviewed Jan. 30, 2023

    Took my money and still never gave it back to me. It was $100 or more they said Apple CHARGED ME $63 and there was still more money missing after that from within my direct deposit that had went missing. I had almost $1,000 dollars direct deposited and was left with roughly 840.

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    Sales & MarketingRefunds & Payouts

    Reviewed Jan. 7, 2023

    I've been using this app for the past 4 years, and back in the December was the first time that I've had an issue with this app. I noticed that a $100 advance was taken out on my account that I did not advance. Then it dawned on me that my account has been possibly hacked. I notified the support team for Dave about the issue, making them aware that this amount and that it doesn't need to be debited from my account. However ignoring my request the amount was still debited from my account. Shortly after that another $50 was advance on my account that I didn't advance. I've been back and forth with the support team for Dave since December 28, 2022 about this as well as getting my refund.

    All I keep getting is that it should take 3 to 5 days before the issue is resolved/investigation to be complete and it still isn't resolve. I have talked with several members of Dave support team about this issue. Now it's pushing me to work with my legal team to have this operation shut down, as well as getting my money back. So if any of you have been scammed out of money from this app, let's team up and put the heat to them, or have it shut down permanently. No one deserves to lose money on bull crap like this. So if any of you thinking about downloading this app, please reconsider.

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    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppRefunds & PayoutsBilling

    Reviewed Dec. 31, 2022

    I’ve been getting the same payroll direct deposits for at least 2 years till now. The same week the Dave computers are “hacked”, they wipe out all the app passwords, and no one can reset their password for 48 hours, my paycheck doesn’t get deposited into my account! I’ve been waiting and calling ALL DAY and they won’t even look for my deposit!! They don’t give a damn that I can’t pay my bills! I’ve already filed a complaint with the BBB and FDIC. I will continue to file complaints on every site I can find!! BEWARE!

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    Customer ServicePunctuality & SpeedRefunds & PayoutsLoan Process

    Reviewed Oct. 27, 2022

    The Dave app is. Rip off... I have used this app for years and use their loan option where you can borrow money if you have direct deposit. I always pay back my loan. Most recently I took out a loan for $26, paid it back early and my account got canceled because I have paid back multiple loans early. My account was canceled without any warning from Dave. My direct deposit has been sent back to my employer and I have been left stranded with no way to buy a ticket home due to them canceling my account for the dumbest reason I've ever heard in my life for me paying back a loan early. I called and spoke with a manager supervisor and the dummy simply sounded like a robot repeating himself over and over like some cyborg. I will never use this app again and I will leave bad reviews every forum I can find.

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    Staff

    Reviewed Oct. 16, 2022

    I have tried to delete this account several times, over the past few months. It won't allow me to. They only offer you money if you have money in your account and sometimes it's as low as $5. That's a joke and stupid. I hate the company, it preys on people and is not out to help people. Don't be fooled. It's a sham!

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    Customer ServiceStaff

    Reviewed Sept. 22, 2022

    Do not use this app. It is horrendous. It pulled up my "direct deposit," as something I returned to a store. I have weekly direct deposits. Has been giving me an error message for days now. I contacted their customer service number. Could barely understand the person (foreigner). I don't qualify for an advance. My first measly advance of $5.00 plus a $2.50 fee was deducted without a problem. My DAVE card never came either. Use EARNIN. I did not have a problem at all. $250 advance right away.

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    Dave Company Information

    Company Name:
    Dave
    Website:
    dave.com