Albert Reviews

So, I get this notice about a repayment… Immediately after like immediately after they debited my bank account and I see charges have posted. Then I text and they give me the run around. Tell me the charges were cancelled (They weren’t. I verified with bank.) and then wanted me to send a banking statement (like are you trying to steal my identity?!!). So I go to Reddit and the BBB… Yeah read those reviews and I see a class action suit too. Do your research. And I repeat my title… And how is this legal.?!?

This is a total rip off. A buddy of mine asked me to download the Albert app. Said we were both get a $50 bonus. I have received a bonus from Chime so I was on board to get $50 extra cash. Signed up. Gave them my information. Never received the $50 but they took $14 out of my checking account and put it into savings. I was not expecting this so I tried to delete the app and cancel it. They told me I had to have at least $20 to be able to cash out my money. I decided I wasn't going to let them take any more of my money without my permission or reading the small small print whichever it may be.

Absolute thieves! Steal your money and then gives you the runaround in getting it back. DO NOT GIVE THEM ANY INFORMATION. Stay away from this criminal college butt buddies that do nothing but steal from you.

Unbelievable, from the day I signed up and realized it was not for me, I cancelled.. I just noticed after a year I was still getting charged.. I wrote them via FB and received a message stating the only 5 of the 12++ months will be credited… I’m ghosted now!!! Stay away!

I have never had an Albert Savings account, nor do I have the app on my phone or computer, yet they were somehow able to access my credit union account and withdraw $363 in one weeks period. After trying to communicate with them by text, I had to go to the credit union and change my account info to stop the bleeding.

They are a complete scam. They will collect your personal financial information, and keep you behind a paywall in order to cancel. I wonder what they are doing with people's financial information. If they are this predatory It's just a matter of time before someone files a lawsuit.

They don’t have anyone to talk to by phone. They are stealing my money out of my account after I told them by email not two months ago and they said they would stop it and they are now taking it out again without permission. If they don’t stop I will take matters further.

Do NOT, I say DO NOT connect with these thieves! Once established, they link your bank accounts and steal your money!!! It all looks fun and fancy, but try to close your account, and you will see the true predatory nature of this company.

Albert holds your bank account hostage. Even when you think you have deleted your banking info, they illegally connect it again. You actually cannot delete your banking info until you give them another. Automatically takes $14.99 monthly fee & give no way to speak to a customer service agent to stop it. I have not gotten an actual cash advance from Albert since 2020! Will have to go to the bank directly and fill out form to stop Albert from taking automatic subscription fee.

This is one of the worst experiences I’ve ever had with a company. Not only is the service they provide below average, but the cancellation process is borderline predatory. They make it extremely difficult to cancel the subscription. I unsuccessfully attempted to cancel my subscription 5 times, all while racking up $194 in fees. Albert refuses to issue a full refund despite these numerous attempts and explanations. Please stay FAR away from this company.

They have hidden charges that aren’t apparent when you set it up. I don’t recommend using this app, there are far better apps out there like Dave or Empower. This company has taken funds for things I didn’t agree to,

Albert offers up to $100 instant overdraft with a linked account. But you have to turn on smart money savings for overdraft. They take large chunks of money from my other bank to “put in savings.” I honestly liked the instant overdraft but right now I have $70 pending in Albert savings, including $29 taken out this morning. When I contacted Albert to stop the transaction, they told me they couldn’t even though it hadn’t processed. The cancel button in their page wouldn’t work. Nothing works with Albert. The smart money savings is a horrible idea. They take money out and it shows pending in your savings so you can’t use it. The money just stays pending.

This is the worst "budgeting" app I have ever witnessed. First, it pulled money from my account without warning me or being transparent. Next, when I tried to block the app from pulling more money from my account with my bank, the app changed its merchant name to bypass the stop-hold and get more money out of my account. It changed its merchant name from "Albert Savings" to "Albert Genius." It also took a whopping $155 out of my checking account in ONE DAY claiming that it was "creating a savings account for me on the app." This is not a bank. This is an app. When I tried to get my money back, the app refunded me but then showed I had a negative balance with it. This is their trick to keep you from closing your account with them because they only let you deactivate your account when you have a balance with them of "0."

I would definitely think twice before downloading this app and using it. I ended up just forfeiting about $30 to the app just to get my account closed and not have to deal with them anymore. They throw up every obstacle you can think of to close your account And that’s after you’ve spent an hour trying to figure out how to close the account.

When you want to leave they make it the worst. They don't stop charging you. You can't talk to a real person. The texting line claims to be a real person but it doesn't answer you directly. ABSOLUTELY USELESS. Do SoFi Bank instead.

Thieves! After cancelling account with them over 3 years ago. I tried to use again for their cash advance service. Apparently they automatically subscribe you to a 14.99 payment for what? I have no clue. But after 3 years a random charge…

If I could give them 0 stars I would. Their cash advance takes up to a week business days are the only that count before a payment is cleared and you can advance again. The monthly genius fees aren't worth the trouble or the small amount that you qualify for to advance. In fact their 14.99 has been the most expensive monthly charge I've seen of all of the other cash advance apps I've used in the past. I have been trying to cancel and close my accounts for over a week now and anytime I reach out to their customer service time it's always a new reason they can't close it.

Worst company! Scammer! Do not download or sign up or connect your bank with them! They will take your money without permission and will not allow you to cancel! Consumer Affairs need to delete mentioning about them, since they are scammers and they don't deserve to be promoted.

I LOATHE the Albert app! I have been trying for months to close my account but you can’t until their pending statuses have cleared. The thing is, they continue to take small or large amounts so often from my bank account so they are always pending! You can’t ever speak with a rep as I’ve tried multiple times. When you try to transfer funds from your Albert account or investments, the amount stated in your account is NOT what you can transfer back into your account to close your account. THIS IS A NIGHTMARE! Even My bank told me they can’t do anything because there’s always an Albert payment pending!

I am so disgusted with these people. How do you take from someone. Bank almost every day acting like the customers are the ones doing the transferring. My bank shut my card down, had to shut down and closed out the whole account because they sat and watched when they tried to do a transfer from my account while the account was restricted due to fraudulent fees coming out of my account. Please do not deal with these people because it's no one to call and talk to people are not to be trusted. Won't get another dime from me. I don't even use this card or seen the card

After being promoted to add my direct deposit so I can get my check a few days earlier and have access to instant cash, I connect my DD. My first check arrived $31 short and being that their customer service is already bad, it’s been almost 24 hours of hell trying to get them to return the money. I was told to contact the payroll provider who unlike Albert have decent customer service. They confirmed Albert took the $31 dollars because my pay Statement reflects what was added into that account.

Scammers! They are not helping you with any savings or loan. They just want access to your account so they can steal bits and pieces of it. If you are someone with a lot of money you may not notice it but unfortunately I have been going through financial problems so am always looking at my accounts. Stay away from downloading, agreeing to anything. You have been warned.

I am utterly disappointed with my experience using the Albert app. Despite its promising features, the process of cancelling my subscription turned into a frustrating ordeal. The app insisted I needed a $0 balance to cancel, which I complied with, yet I still faced unnecessary hurdles that prevented me from successfully cancelling my subscription. To add insult to injury, I was blindsided by an unexpected increase in the subscription fee—a change I was never notified about. This lack of transparency is unacceptable and reflects poorly on the company's values and its regard for customer satisfaction. Despite my efforts to resolve these issues directly with Albert's support team, my concerns were not taken seriously. This experience has left me with no choice but to warn others about the potential pitfalls of subscribing to this service.

I checked my bank today and I found a deduction of $14.99 from Albert. I was concerned as to what this charge is. I remember I got rid of this app and all its data. I tried to check if my app was not deleted but I was correct, I did delete it. Then I looked up how to contact Albert and followed instructions to text them a message about closing this app/account and requested a refund of Albert taking $14.99 out of my bank account. Waiting for response.

This has been an absolute disaster! They double charged my account then said they are unable to verify my debit card to withdraw funds. Money tied up and they could care less. You get some auto response.

Scam! Tells you it's a free trial for 30 days then signs you up for a genius account. I was just trying to get extra cash until payday like Brigit. This is a scam and you won't get up to 200.00. After setting it up told me could not verify my bank card but they had all my transactions listed and showed me all my subscriptions. Told me my account was too low for cash advance. Balance low is why people want advance. I don't recommend this app.

15 a month to borrow 25.. Plus a 3 mandatory tip.. I have contacted the company to close my account but they won't. I wouldn't recommend this company. Dave membership is 1.00 and I can borrow up to 150.

I tried to get information about the app. The only way to do that is to download it. It then ask for a debit card but says you can cancel once in the app. Once I downloaded it I did not agree and finish setting up because I knew it did not sound right. I kept trying to cancel but there is no way to cancel unless you agree and finish setting it up. This morning I wake up to charges withdrawn from my account. I still can’t cancel on the app because it does not log you in since I never agreed and finished setting up and there is no way to contact customer service. They need to be investigated and a class action lawsuit started.

If I could leave 0 for review I would! Avoid this at all costs! They randomly take money and you can’t reach them! They should be shut down! Do not even start up with these thieves! They need to be shut down immediately!

I have been trying to cancel this acct for 2 weeks, you email them, they tell you they don't recognize your phone # what a joke. You go to the app and it states sending you a 4 digit code, but the codes do not come, they block you from accessing your account so you can't cancel & they keep taking your money, please stay away there is too much for me to write. I may have to go to my bank & cancel everything just to stop them from withdrawal the $ out of my account. Frustrating!!!