Albert Reviews

15 a month to borrow 25.. Plus a 3 mandatory tip.. I have contacted the company to close my account but they won't. I wouldn't recommend this company. Dave membership is 1.00 and I can borrow up to 150.

I tried to get information about the app. The only way to do that is to download it. It then ask for a debit card but says you can cancel once in the app. Once I downloaded it I did not agree and finish setting up because I knew it did not sound right. I kept trying to cancel but there is no way to cancel unless you agree and finish setting it up. This morning I wake up to charges withdrawn from my account. I still can’t cancel on the app because it does not log you in since I never agreed and finished setting up and there is no way to contact customer service. They need to be investigated and a class action lawsuit started.

If I could leave 0 for review I would! Avoid this at all costs! They randomly take money and you can’t reach them! They should be shut down! Do not even start up with these thieves! They need to be shut down immediately!

I have been trying to cancel this acct for 2 weeks, you email them, they tell you they don't recognize your phone # what a joke. You go to the app and it states sending you a 4 digit code, but the codes do not come, they block you from accessing your account so you can't cancel & they keep taking your money, please stay away there is too much for me to write. I may have to go to my bank & cancel everything just to stop them from withdrawal the $ out of my account. Frustrating!!!

I have used Albert a handful of times in a pinch, and I’ve noticed they continue to take withdrawals from my account at different intervals rather than the date my paycheck is due to deposit. I owed about $18.00 and proceeded to make an ACH payment of $19.00 on March 8th. At this point I had paid back over $100 to them. Not to mention my “membership fee”. At this point they are telling me I still have to wait 5-7 business days but my account has been suspended due to my payment being late. I threatened to file a complaint with the BBB and was told as a “courtesy” I can get a $50.00 advance. But I paid back over $100.00 with my last payment. The reason my account was suspended was due to my payment being late, when I activated the repayment a day before it was due! This company is just a fraud.

I have been trying to cancel my subscription for 2 months. It says bring the balance down to 0. The problem is it won't let you cash out if it less than $10. I have exactly 5.01 in my account and I want out. They are steady taking $14.99 out my account monthly for something I don't want. I am willing to pay the $4.99 fee just to get rid of this app.

They would not refund money taken from my bank account. First, speaking as though the charges could have been mistaken; to blaming me without a doubt! Stay away from this company and seek out a reputative financial service. PLEASE! 210-.

Albert used to be a highly reputable company that dealt with modest advances. Over the past year it’s clearly been taken over by scammers. They now trick you into signing up for services to be able to obtain advances. Previously these services were optional. They make it impossible to close out your account with them. They require in the app to provide your personal identification to verify who you are. They make it impossible to provide a clear image of your identification. Of course. That way you can’t cancel and they can keep hitting your bank again. I had to issue a stop payment on all future transactions. My guess..Albert is now overrun with outsourced scammers. Like so many other businesses. Outsourced scammers have a become a malignant parasitic drain in the western economy. They’re a bloody cancer.

I started the app to be able to connect my two banks together and when transactions were small seemed to be seamless and then felt comfortable transferring a large amount and when I mean large I mean all my funds to feed my family and just like Keyser Söze poof money gone and they say nothing they can do and it happens from time to time. Stay away! The banking commissioner should shut it down.

Wow! Just wow! So Albert sent me a text saying I have money with them from 2 years ago. So I re-download the app to sign in to see how much. Big mistake! They ONLY allow you to view your account by signing up for a $144 yearly plan, first 30 days free, cancel ANYTIME. So I regretfully signed up to find I had 10 cents with them. So I immediately went to cancel my subscription.

This is a big scam! They promise you money for getting an account. Instead you sign up for $149. You have to pay them in a couple weeks. You never get your money for opening the account. And they put their hooks into all your other accounts so they can just SUCK MONEY FROM YOU! DON'T DO IT!

Albert app is nothing but a scam. It charged me to remove my own money. It added 3 cents to my account so I can’t close it so they can continue to charge me. I reached out to them and they failed to resolve it.

This business should be shut down! I tried the free trial and then cancelled my account. They have been charging my account without permission and they will not stop! Every email I have sent has been ignored and I cannot find a phone number. I contacted my bank and blocked them but I’m still receiving notices from my bank that they continue to try and charge my account. I have seen many people that have had the same experience and I don’t understand why they are still in business. There are numerous complaints with the BBB and many other places. They should be shut down immediately! Do not use this app because they will steal from you and continue to steal from you.

Horrible company that lies to its customers. I was told my suspension was up in 3 days. That day came than they said I was suspended for 30 days. Support said they'd drop it. Give them 24 and still suspended.

I would never ever recommend the Albert app to anyone. They are a joke and just take your money. I tried to cash out and they got an excuse like my money wAs never there!!! Now they keep denying my bank card saying it’s not linked to my account. The customer service people are jokes!!!!

This so called bank is absolute rubbish. I was recently scammed via Facebook marketplace, I showed supporting documents including the conversation with the seller, the payment, and my records requesting a refund considering they never delivered my goods. I also included my police report stating the same. It took less than 24 hours for them to review my case and deny the credit back to my account. Not to mention they took 180 dollars out of my account for some ** plan called genius that does nothing short of what you can do on Cash App and Credit Karma for free. I’ll stick with brick and mortar banks for most of my needs.

I canceled my account with Albert, emptied my account, and closed it out as well as removed my bank information. They still charged my bank, money and when I contacted customer service they refused to refund me. They stated I never canceled and I needed to pull out the money that I already pulled out to complete a cancel. I filed a dispute with my bank as well. Stay away. They scam you out of money randomly. I spent all day fighting with them and had no resolve.

I transferred funds into my account on 10/20/2023 for $212.21. When I checked my account, the funds were not there. I sent the required proof, and still no resolution. I have texted, called, and emailed support with no resolution. The funds are still not in my account and there has now been no response.

Albert is such a scam. I would give 0 stars if I could. They don’t let you empty your accounts so you can cancel your account. They stole money from me and won’t let me talk to anyone at the company. It is fake… Stay away.

This company is so sketchy that I just had Bank of America issue me an entirely new bank card to stop them from repeatedly charging me. They took an 81 dollar charge from my Bank of America card. I called to find out what it was, after requesting a password reset because I didn't know what they even were. I was told it was for something I agreed to a year ago, and that they have been charging me 8 dollars a month for months for a side membership to some service called "Genius" even though I never activated their card. I was then told that I was not allowed to cancel that 8 dollar side service unless I gave them new banking information to withdraw some 5 dollars they had put into a "rainy day fund" I had never heard of. They are refusing to close the account and "service" unless they give them a new bank account number...why would I give them the new banking info after having the bank issue me a new card because this company scammed me? Sooooo scary. I would rate this a zero if I could. They actually tell you that you are not allowed to cancel unless you give them new banking info.

I got the app because my daughter said it was free. I find out I'm being charged $8 a month since 2020. I feel embarrassed for not recognizing it sooner but this time my bank charged me overdraft. Help

Please make sure you are aware before signing up with the company there is no human to speak with no matter the circumstance. Just Saturday SEPT 23, 2023 while in class I got an alert telling me due to insufficient funds this purchase did not go through. I'm thinking what purchase. I checked my account and it's wiped out!! When I just checked the balance before class started because I had errands to run frantic I tried to get in contact with the institution. No such luck; I kept getting a generated text from the "geniuses" here. It's Monday SEPT 25. Still no resolution. Only a form to fill out that was sent via text.

I agreed to a 30 day free trial. And when I signed up for that I said I would pay $14.99 a month. Today they decided to take $179.88 from my account through an ACH. I never authorized this. I never agreed to an annual payment. It was all the money I had and when I asked them to stop the transfer and return the money they gave me the runaround as you’ve read other reviews about selling investment, emptying the accounts that have money in them, etc., they’re not even showing the money that they stole from me! When I try to do like they say, and cancel the subscription the app won’t let me.

I initially have this account for almost a year and a half now. They always got their $15 out a month for the little genius option. Recently they added mobile deposit. I deposited my check and I didn't get my money. I still actually having that my money and it's been 7 days. I'm about to get paid again. I'm really nervous and really scared messed up on my bills. I owe people money. It's just been a mess. I've been living in a hell and I work so hard. I haven't even been able to get two or from work and all they have to say is that it's standard for banks to take five to seven business days. It's just been ridiculous.

Ok like the rest of these reviews this company is a scam and should be sued. I had almost $700 taken out of my account by a bogus company that hit the account 36 times around 1AM today. I can't get anyone to respond to emails or text. I called the parent company Sutton Bank and I am getting ignored there as well. I have every intention to call the FDIC as well as any other consumer organizations that I can find including the the BBB. If any of you have the same issues call the BBB file the complaints against both Albert and the parent company Sutton Bank. The phone number for the BBB is 1 (703) 276-0100.

Please do not trust this bank. They will transfer funds from your account without authorization. They will refuse to unlink your account until you link another bank account. They won’t close the account until any pending transactions that you didn’t authorize are processed.

Please do not use this company. I should of read reviews prior but I was only just looking through the app and then cancelled after I decided it was not for me. This bank/ company still took 200 dollars out of my checking account and it has been over a week and I still have not got my money back or access to withdraw the funds or put them back in my bank account. I have contacted customer service (which by the way you can ONLY do through email). They have still not given me the money they took from my bank to be able to withdraw it back in my bank. I have contacted my bank to have them set up a stop payment for all future transactions and sadly I believe I am now out 200 dollars. So please for the love of god do NOT use this horrible app or bank. They are a SCAM!!!!

First thing ever they do not have a customer service. They take your money and second they don' give it back. Do not bank with them. They do not have anyone for you to speak to when your money is gone. It is just gone. Worst bank ever.

This business is no different than a thief… they randomly withdraw money from your primary checking account and are not sympathetic about the conflicts it causes… I rarely write reviews unless it is absolutely necessary. So here is what happened… My fiancé introduced me to the company and I initiated the application. Due to being apprehensive, I did not complete the application. I am in the law enforcement career field and am hesitant to apply to companies that I am not familiar with. Shortly after INITIATING the process, they withdrew money from my checking account.

Upon signing up for them in one month they are taking money from my account on several different occasions without my authority. They continue to try to get in there. I had to actually file fraudulent charges against them to get any of my money back.

Buyer beware. This is a scam. Promising a nice cash advance on your paycheck, they randomly take funds out of your account without notice. They prey on people in financial difficulty. You can’t speak with anyone and you can’t cancel!!!!

This app is HORRIBLE. They take money from your bank account without the app user's permission and then try to convince you that all transfers are manually initiated. When they finally agreed to refund my money they then took it upon themselves to cancel my Genius Subscription which I did NOT ask for as I haven't even finished my 30 day FREE trial. You're required to have this Subscription to advance funds immediately and within 10 minutes which both charge the same fee of $6.99 or you can choose to receive your advance within 3-10 business days with no fee and no Subscription required. This app is clearly ran by scammers and I have contacted multiple lawyers and will be contacting the Better Business Bureau to potentially sue the developers and get this app permanently shut down if these problems continue to occur for myself and others.

The app offers an assortment of discounts to chain fast food stores and grocery stores that I use regularly. It provides my credit score and helps me budget. It was about $60 yearly for the service and I've saved maybe $200 from the discounts alone. Its core service is a mix between Nerd Wallet and a bank. They offer a $250 free loan credit line. They have a quick text based support number that offers a quick response. My only complaints are random popups for other offerings they have, such as investing, savings or insurance. I use other companies for these services and find them unnecessary.

I even don't know where to start. Opened Albert account probably a year ago or so. Transferred some money from my checking account just in case my debit card gets damaged or stop working. Signed up for savings and Genius withdrawals. Accumulated about 120$ with them. Everything seems to be fine. All of a sudden I couldn't use my Albert card. Login to see what's going on and found our my account is suspended. Customer service would not say why. Meanwhile withdrawals from my bank continued!)) Tried to get a time frame when I can use it again, the answer was "your account is suspended indefinitely." I said, ok, fine, please refund my money. The answer is "no, since your account is suspended we not able to give you back anything")))

I thought my card was just misplaced. Meanwhile it was still connected to my cash app so I still had access to it and cash apped myself funds or added funds to myself but to find Whenever I went to pay for somethings I really couldn’t find my card so I got into my acct to see someone had spent over 1000 in one day at a hibbert sport. They paid bills ETC. I canceled that card, called the police and they investigates. They have a person a Man on video using my card but can’t or haven’t found out who he is. Meanwhile Albert says I don’t get anything bc no fraud was found… They’re truly sad and I hate I was referred to them. Whoever makes it possible for them to mess over us should evaluate themselves bc it isn’t right to have money stolen and can’t get it back. It’s a hurtful helpless feeling.

My daughter passed away 9 months ago and had an account with Albert, amongst her other accounts (US bank, Acorns, and a couple of others). As you can imagine it’s been an incredibly emotional event as well as time consuming experience dealing with obtaining certain documents to provide the financial institutions to close her accounts and release funds to her sole heir (myself). I have had an easy time with all of her financial institutions closing her accounts and submitting checks for the remaining balances to me, except for Albert. They continue to for a lack of better words “jack” me around with the same response from their “support” team…

I used banking with Albert and lost my atm card and the person that found it used all my funds in the account. When I had Albert investigate it they did and then told me they weren’t giving me my money cause whoever illegal used my card didn’t do a BALANCE INQUIRY so because of that they found no fraud! Omg Albert is the worst, they let someone steal my money then refuse to give it back because the thieves didn’t check my balance! Don’t use Albert! They don’t care if someone steals your money. Use Dave or Bank of America! NO TO ALBERT!!!

Whole reason I got Albert is because of their customer service. They responded on a Sunday night! Love their customer service and they always respond right away and are always so polite and just very helpful.

Albert is a horrible scam and there is no way to reach them. Beware. Rip off. Steal your money. No customer support. You can't even contact them at all. Scam. I repeat scam. No good. Money stealing thieves. Liars. Liars.

I got the app to see why it kept popping up in a no credit check loan search so I got it to learn there are so many restrictions keeping you from ever getting the advance. It’s not worth the trouble but then I noticed my savings account had money in it and was growing the app every few days. The app takes % of your linked bank account balance and puts it into savings. I thought, "Hey I like this" but after 2 weeks of getting the app my debit card to linked bank account was cut off and the account was going to be closed the next week because I had been hacked and the local community bank I was with couldn’t keep them out my account but because my debit card was no longer active I couldn’t move money.