Albert Reviews

I have not had an account with Albert since few years ago and I have not opened up another account and they take out 39 every month for an advancement 30 in 2022. They will not stop. I even got a new account and somehow they started taking money out again this month. On top of it all thru want me to give them statements to prove I did not hey the advance but even if I did I have paid over the amount they say I did.

Most people on here complain they take money randomly as if they are stealing it. If people would take the time to read everything before just signing up to get money quickly then they would know that it says that they will randomly take small amounts to put into a savings account. It is still your money. In order to close the account you need to first empty out the savings. Then you can cancel the account. Never had an issue, and they are always there when I need a loan...

Don’t trust it. It is one of the worst platforms you can get an advance from. You will be charged for multiple transactions. They will upgrade your membership without knowing. They will turn your autosave on without knowing and start taking little money from your account on a daily or weekly basis thinking that little money will go unnoticed.

I’ve told it that it is not authorized to charge my debit card but it continues to do so. I’ve instructed them to cancel my account 3 times yet they refuse and keep charging me. I don’t even have the app in my phone anymore!!! For months!! There should be a class action on it.

I have been paying monthly fees to Albert and asked the rep. to close my account in June. Rep told me I owed $159.99 from 2020 so I paid it and was told my account was closed and they reimbursed me for one month instead of years of fees. Checked back to be sure the account was closed and customer service told me I had to pay an additional $150.00 and needed to settle up before my account would close and monthly fees would continue. The $150.00 was from the savings account and Albert tried to deduct the amount when I paid the $159.99 without my knowledge. Note that I have not ever been contacted by Albert about these past due balances that supposed happened in 2020. This business is shady, misleading and unprofessional with me and other customers who make their business run.

They make you do app promo. and do not reward you in the slightest, they have no direct deposit bonus, and their system steals your card information without offering a cash advance! Stay away from this app!

It’s not the worst app, but it’s definitely not the best. One of the biggest issues I have is how delayed it is with updating information. For example, if I have $500 in my bank account and I transfer $100 into Albert, it doesn’t reflect that change in my bank account for days. The same goes when money is added to my account like my paycheck it doesn’t show up in the app right away. I know that might seem minor, but I’ve used other financial apps that update instantly, and that’s how it should work.

I had cancel Albert. I gave another shot. It's horrible. They have changed the app, it's so sterile. I feel like an AI. No support if you try and look at your personal info or navigate the app. I immediately get locked in a page of spending more money for different useless services. It is no longer a helpful app to borrow on your paycheck, if you need a little cash before payday. It's just for someone to take our money. I wanted to extend repayment date. Not available on the app. I wanted to chat... not available on app. I wanted to turn off auto-pay. I am not permitted! It's my account, my money, this sounds illegal. And trying to cancel is horrible.

I am writing to formally express my frustration and disappointment with the recent experience I had with your service. I deactivated my Albert account on May 25, primarily due to the excessively high monthly fee for what amounts to a basic savings account and an optional early cash advance feature. However, on the very same day I attempted to cancel, Albert moved funds into my Rainy Day account, effectively preventing me from completing the deactivation process. I was only able to transfer those funds back to my linked bank account two days later, which delayed my ability to fully cancel the service.

Albert took my paycheck and deposited it into their account without my authorization. I did not authorize Albert to take my paycheck. I told them to Stop direct deposit now and close this account, customer stop responding to my emails and texts! I'm waiting for my funds to be released into my checking account!!! Poor customer service! I regret getting this loan!!! Helppppppp.