Albert Reviews

They are a complete scam. They will collect your personal financial information, and keep you behind a paywall in order to cancel. I wonder what they are doing with people's financial information. If they are this predatory It's just a matter of time before someone files a lawsuit.

They don’t have anyone to talk to by phone. They are stealing my money out of my account after I told them by email not two months ago and they said they would stop it and they are now taking it out again without permission. If they don’t stop I will take matters further.

Do NOT, I say DO NOT connect with these thieves! Once established, they link your bank accounts and steal your money!!! It all looks fun and fancy, but try to close your account, and you will see the true predatory nature of this company.

Albert holds your bank account hostage. Even when you think you have deleted your banking info, they illegally connect it again. You actually cannot delete your banking info until you give them another. Automatically takes $14.99 monthly fee & give no way to speak to a customer service agent to stop it. I have not gotten an actual cash advance from Albert since 2020! Will have to go to the bank directly and fill out form to stop Albert from taking automatic subscription fee.

This is one of the worst experiences I’ve ever had with a company. Not only is the service they provide below average, but the cancellation process is borderline predatory. They make it extremely difficult to cancel the subscription. I unsuccessfully attempted to cancel my subscription 5 times, all while racking up $194 in fees. Albert refuses to issue a full refund despite these numerous attempts and explanations. Please stay FAR away from this company.

They have hidden charges that aren’t apparent when you set it up. I don’t recommend using this app, there are far better apps out there like Dave or Empower. This company has taken funds for things I didn’t agree to,

Albert offers up to $100 instant overdraft with a linked account. But you have to turn on smart money savings for overdraft. They take large chunks of money from my other bank to “put in savings.” I honestly liked the instant overdraft but right now I have $70 pending in Albert savings, including $29 taken out this morning. When I contacted Albert to stop the transaction, they told me they couldn’t even though it hadn’t processed. The cancel button in their page wouldn’t work. Nothing works with Albert. The smart money savings is a horrible idea. They take money out and it shows pending in your savings so you can’t use it. The money just stays pending.

This is the worst "budgeting" app I have ever witnessed. First, it pulled money from my account without warning me or being transparent. Next, when I tried to block the app from pulling more money from my account with my bank, the app changed its merchant name to bypass the stop-hold and get more money out of my account. It changed its merchant name from "Albert Savings" to "Albert Genius." It also took a whopping $155 out of my checking account in ONE DAY claiming that it was "creating a savings account for me on the app." This is not a bank. This is an app. When I tried to get my money back, the app refunded me but then showed I had a negative balance with it. This is their trick to keep you from closing your account with them because they only let you deactivate your account when you have a balance with them of "0."

I would definitely think twice before downloading this app and using it. I ended up just forfeiting about $30 to the app just to get my account closed and not have to deal with them anymore. They throw up every obstacle you can think of to close your account And that’s after you’ve spent an hour trying to figure out how to close the account.

When you want to leave they make it the worst. They don't stop charging you. You can't talk to a real person. The texting line claims to be a real person but it doesn't answer you directly. ABSOLUTELY USELESS. Do SoFi Bank instead.