Albert

Albert Reviews

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Written by Lorraine Roberte
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Edited by Shawn Richardson

About Albert

Albert is a financial services app. It’s not a bank, but it offers banking services through FDIC-insured Sutton Bank. The aim is to help Americans reach financial stability. Albert has no monthly or overdraft fees. Along with banking, the app has savings, budgeting and investing services. For financial guidance, Albert offers Genius, a team of financial experts. Users can get an interest-free advance, cash-back rewards and early paycheck access.

Pros
  • No monthly service fees
  • Cash-back rewards
  • Cash advance option
Cons
  • No mobile check deposit
  • App-only accessibility

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What is Albert?

Albert is a financial services app that aims to help Americans achieve financial stability. The company is not a bank; its banking services are provided by Sutton Bank, which is FDIC-insured.

Albert offers simple services to make improving your finances feel less daunting. With options to save or invest automatically and an analysis of your financial habits, Albert streamlines the process of understanding your finances and building your wealth.

How does Albert work?

Albert is a mobile app available for both Apple and Android devices. There are no physical locations or accessibility options without using the app. Once you download the app, Albert asks you about yourself. This is so the app can better understand your individual financial situation.

Once that’s done, you’ll be guided to connect your financial accounts. This is when the Albert algorithm starts to work. It analyzes your income, spending and budget, finding ways to save you money and improve your overall financial wellness. The algorithm helps you spot issues such as unwanted fees, bill hikes and more.

For a small fee, you can also choose to take advantage of the Genius service. Genius allows you to ask any financial question at any time and get honest advice from a financial expert. This service is available day or night, so you can ask your question whenever it hits you.

Albert services

Albert offers a number of financial services. Whether you’re looking for banking, savings, investing or other services, Albert can help. Services the company offers include:

  • Cash: This option includes a debit card, advance paycheck access, cash-back rewards, free ATM use with Allpoint machines, no minimum balance and no monthly fees.
  • Instant: Albert can provide a cash advance of up to $250 with no late fees, interest or credit check. Get money instantly for a small fee, or within two to three days for no fee.
  • Saving: The app analyzes your income and spending to help find ways to save you money. You can set it to automatically deposit into your account or choose your own schedule. You will receive an annual cash bonus on your savings.
  • Investing: Buy individual stocks or choose company themes, like female leadership or sustainability. Genius creates a custom portfolio for you. You can set it to invest automatically on a regular schedule
  • Genius: This is Albert’s only paid service. A team of experts is available to you 24/7 to provide honest financial advice and answer all your money questions. You pay the amount you think is fair.

Albert fees

Albert doesn’t have many fees. Since the goal of the company is to help Americans reach financial stability, Albert specifically doesn’t charge monthly service fees or overdraft fees.

There is a cost to use the Genius service, but the company allows you to pay what you think is fair. The current minimum for Genius is $6 per month. You can start investing with just $1.

Albert FAQ

Is Albert a real bank?

Albert is not a bank. It’s an app that offers financial services such as budgeting, investing and savings. Banking services are provided by Sutton Bank.

Where can I use my Albert card?

The Albert card is a Mastercard debit card, so you can use it anywhere Mastercard is accepted. You can also withdraw money without fees at any Allpoint ATM.

Is Albert FDIC insured?

Accounts with Albert are insured through the company’s banking provider, Sutton Bank, which is FDIC-insured.

Does the Albert app give you money?

The Albert app can provide you with an advance of up to $250. You can repay the advance when you get paid.

Is Albert safe?

Albert is a safe app to use. Your money is FDIC-insured, with coverage up to $250,000. Albert has a number of convenient services that can make improving your finances a more painless process. It has a number of perks, including a lack of fees and cash-back rewards. Overall, we recommend considering Albert if you're looking for a mobile banking option.

Albert Reviews

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    How do I know I can trust these reviews about Albert?
    • 4,603,499 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    PricePunctuality & Speed

    Reviewed Feb. 6, 2025

    I signed up to get an advance. I was told I didn’t qualify because it would take time to verify my debit card information. They were able to verify my checking account information to charge me money every month, how convenient for them. What kind of cash advance company takes money and doesn’t give it? VERY DIFFICULT process to deactivate account. It was about 17 steps. Worthless company and waste of time.

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    Reviewed Jan. 27, 2025

    So, I get this notice about a repayment… Immediately after like immediately after they debited my bank account and I see charges have posted. Then I text and they give me the run around. Tell me the charges were cancelled (They weren’t. I verified with bank.) and then wanted me to send a banking statement (like are you trying to steal my identity?!!). So I go to Reddit and the BBB… Yeah read those reviews and I see a class action suit too. Do your research. And I repeat my title… And how is this legal.?!?

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      Online & App

      Reviewed Jan. 17, 2025

      This is a total rip off. A buddy of mine asked me to download the Albert app. Said we were both get a $50 bonus. I have received a bonus from Chime so I was on board to get $50 extra cash. Signed up. Gave them my information. Never received the $50 but they took $14 out of my checking account and put it into savings. I was not expecting this so I tried to delete the app and cancel it. They told me I had to have at least $20 to be able to cash out my money. I decided I wasn't going to let them take any more of my money without my permission or reading the small small print whichever it may be.

      To make a long story short they have been trying to debit the subscription for credit services for over a year now. They try to get the 1499 every 2 weeks on Friday just like clockwork. I also have the Chime which allows you to freeze your debit card at any time so every Friday 4:00 p.m. I turn my Chime card off. It's been working but it is a hassle. Only other things to do is to change debit cards or credit cards.

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      Reviewed Jan. 9, 2025

      Absolute thieves! Steal your money and then gives you the runaround in getting it back. DO NOT GIVE THEM ANY INFORMATION. Stay away from this criminal college butt buddies that do nothing but steal from you.

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      Reviewed Dec. 27, 2024

      Unbelievable, from the day I signed up and realized it was not for me, I cancelled.. I just noticed after a year I was still getting charged.. I wrote them via FB and received a message stating the only 5 of the 12++ months will be credited… I’m ghosted now!!! Stay away!

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      Online & App

      Reviewed Dec. 23, 2024

      I have never had an Albert Savings account, nor do I have the app on my phone or computer, yet they were somehow able to access my credit union account and withdraw $363 in one weeks period. After trying to communicate with them by text, I had to go to the credit union and change my account info to stop the bleeding.

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      Sales & Marketing

      Reviewed Dec. 7, 2024

      They are a complete scam. They will collect your personal financial information, and keep you behind a paywall in order to cancel. I wonder what they are doing with people's financial information. If they are this predatory It's just a matter of time before someone files a lawsuit.

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      Customer Service

      Reviewed Nov. 19, 2024

      They don’t have anyone to talk to by phone. They are stealing my money out of my account after I told them by email not two months ago and they said they would stop it and they are now taking it out again without permission. If they don’t stop I will take matters further.

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      Reviewed Nov. 15, 2024

      Do NOT, I say DO NOT connect with these thieves! Once established, they link your bank accounts and steal your money!!! It all looks fun and fancy, but try to close your account, and you will see the true predatory nature of this company.

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      Customer ServiceStaff

      Reviewed Nov. 14, 2024

      Albert holds your bank account hostage. Even when you think you have deleted your banking info, they illegally connect it again. You actually cannot delete your banking info until you give them another. Automatically takes $14.99 monthly fee & give no way to speak to a customer service agent to stop it. I have not gotten an actual cash advance from Albert since 2020! Will have to go to the bank directly and fill out form to stop Albert from taking automatic subscription fee.

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      Albert Company Information

      Company Name:
      Albert
      Website:
      albert.com