Albert Reviews

I attempted to cancel my subscription twice with these people. Turns out I still got charged $39.99 overnight. I spoke to two people, and they both told me they don't give refunds, even when it was their mistake! I have kids to provide for. They showed absolutely no compassion. Now I'm out 40 dollars, which is financially devastating to me. They don't care about their customers. If you're looking for a cash advance company, look elsewhere!

I agree with these complaints against Albert. I'm glad to know it's not just me being scammed.

I HAVE NOT HAD AN ACCOUNT with THIS COMPANY in years, and THEY TOOK $9.99 FROM ME. I need it back ASAP.

WELL I WAS TRYING TO BE A CUSTOMER BUT SOMETHING IS WRONG? I SIGN IN WHEN ALREADY CUSTOMER.

Haven’t been on the app in in over 90 days, deleted from my phone, and was still charged at 3am. When I asked for a refund, Albert doesn’t do refunds in 2026. Don’t link your accounts to this app; you’ll regret it.

They won't release a canceled voided transaction even when their system shows merchant declined. Now I'm on street waiting.

I call it a scam app. Rate as no stars, approved for 25 not let get funds. Said it was technical issue, got ahold of support. Said they're investigating. After 5 days said account suspended for no reason. They have all my info, think it's just to get your info then lock you out of app, I recommend this app to no one unless you want all your info exposed.

I went on this company page to see if I could get a small loan download with the app and then they just keep charging me and made it very difficult to delete my account. Highly do not recommend.

I have tried cancelling numerous times and they still charge. I go through their deactivate process, confirm deactivation. Then I ask for an email confirming deactivation so I can have something in writing, and a robot sends me another link to deactivate. I proceed to get charged again the next month. I try to remove my bank from Albert and they say I need at least one bank to use the app, I DON'T WANT THE APP.

This is a scam!!!! Do not trust Albert!!!! Scam Alert!!!! Do not sign up!!!! Do not trust them! They keep taking my money long after I cancel. This is complete b.s. You cannot get a hold of anybody to cancel. Don’t sign up!!! Don’t! Don’t! Nobody reaches out to resolve any matter. They just charge your card and ghost you!!!!

I was hacked and got put behind on finances. I reported it to Albert, and started working towards getting the debt from the hack resolved. I borrowed money out of my retirement to have dropped into the Albert bank account to resolve a matter with a creditor threatening to sue and Albert applied it to a different loan as soon as the money hit the account.. I asked for something back and they said since “smart money” automatically was turned on all of a sudden, the money was gone.. and there’s nothing they can do. This ruined my life.

Don’t waste your time - the worst app, deceptive advertising. They have no intention of providing loans - SCAM - why are they still in business?!!

This is the absolute worst app I've ever come across. I never even used this app and was charged over $30 the last 3 months for nothing.. I've texted and email only to be ignored!

As others have mentioned, this app will defraud you. At no point did I sign up for the service. I don't even have an active account. Once I realized how many accounts it was requiring me to link, I decided not to subscribe and removed my bank accounts, and deleted the app. THEY ARE STILL CHARGING ME despite the fact I never signed up for anything. I reinstalled the app and sure enough, I don't even see an active plan and the account they ACH debited was removed. These people need to be sued and taken for everything they have got..

Albert is a scam; they keep charging my account even after I have cancelled 😠 on a number of occasions. I cancelled again yesterday and woke up to another 20 dollar charge. This institution is a joke and is 100% a scam.

Avoid this app at all costs! I started using Albert years ago when it was only $5 a month for auto-savings. The last time I ever received an official email about a price increase from them was back in 2024. Since then, they quietly jacked up the subscription fee to an astronomical $39.99 a month without any clear warning, completely wiping out my savings progress. To make it worse, they trap you in a payment loop. They pull money in the background, and then the app blocks you from downgrading or canceling your subscription while your cash is "pending." They literally hold your money hostage so they can keep charging you. Predatory behavior. Do not trust them with your bank account!

I, like many others, have tried to cancel this. I am on a limited budget, i.e. social security, and cannot afford for this money to be deducted from my checking account. I also never signed up for the monthly withdrawal. Trying to cancel has been a nightmare. The app said I had to empty my account and I have done so but the withdrawals continue. I have necessary bills to pay most important my phone bill. I live by myself and must have my phone in case of emergency. Don't even bother with the free account.

Don't bother with it unless you've got some money to throw away. I cancelled my membership in February of 26 and was charged $19.99 for both March and May. When I attempted to rectify the situation, I was referred to a lawyer site which wanted me to provide a credit card to pay $5 Completely Refundable but I would be charged immediately $40 that day and $65 every month until I cancelled. Why should I have to pay a lawyer for their mistake? I couldn't talk to anyone on the phone until I paid. So, to date, they have made no attempt to solve my problem and repay me. Don't go there and spread the word. How many others have been taken for a ride with their crooked business dealings? There's even a class action lawsuit for military families who were charged transfer fees illegally. Unfortunately, I don't qualify.

Signed up while exploring loan options and ended up paying for a membership I never even used. Trying to cancel took over an hour, support responses were painfully slow, and the process was way more difficult than it should have been. Very frustrating experience. Avoid this service unless you enjoy throwing away money!!

1 star! This company sucks, you can't stop the constant emails from these idiots about your spending habits, your fees, etc., in your checking account once you cancel the subscription. Stay the hell out!!! I'm tired of the constant infiltration of my private business. Don't ever download this crap app. You'll regret it!

DO NOT GET!!! This place is a rip-off. I was hit twice for 19.99 for Albert Genius. Try getting to customer service is impossible. You can cancel this subscription and they refuse to give you a refund.

They're a scam.. do not get involved with them. They make it impossible to get your money and they cost you way more than they make you. The only benefit is getting money advanced and every other app does it better than Albert. USE DAVE OR TILT.. stay away from Albert. I can't even get my money back or get them to stop touching my account. I'm probably going to have to get a new bank account. This is crazy.

This is the worst advancement app I’ve ever seen, lawsuit is filed against the company.

Horrible. They take your money and don't do anything like none of the stuff the app says it's does. I never received a loan and I been a member since last year. When you get to deactivate the app it takes you through a loop just to not be charged for anything anymore. They charged me 19.99 for what I still don't understand what they doing.

I rarely write reviews, but after this experience, I feel like I should share what happened so others understand what they may run into. I have been using Albert since 2018. For years, it was a simple savings tool that helped me set aside small amounts of money. I appreciated the concept and stuck with the app for a long time. Recently, however, I noticed significant changes to the pricing and subscription structure, and it became unclear what I was actually paying for. When I tried to look into changing or canceling my plan, it was extremely difficult to find clear options inside the app.

I never ok'd or committed to their monthly fee. In fact I deleted my acct which deactivated. It is what I was told, and they are still saying they are taking money out in March. BS. My acct is deactivated so that's fraud!!!!

It's misleading and lying it and accepts everybody. Turns nobody down and yet I have a job good credit note debt to nobody and it's would not give me ** so I wouldn't even trust this app. Anyways you get on there and try to get along and it tells you they have nobody for you but you can use one of our lenders so I'll scam just to get you to get on there and get your information and then scam you and then you'll get to know good credit bad credit job. No. That don't matter. If I didn't have to put a star it would get no stars.

I'd like to be a part of a class action on this company. I have tried several times to close my account, but they say they can't close it until the account balance is zero -- but they won't let me transfer the money to close the account. Always saying that they have to review my ID. Ok, so I showed them my ID and they still have not cancelled the account. Stay far, far away.

I’m writing this review because Albert did nothing for me but took money out of my account when it was not time to take it. I’ve been on messaging them for an hour back and forth for refund and they said it take 2-3 days when my bank said all they have to do is cancel the transaction. On their end to go back on my card they debited. I literally had 23 miles to empty on gas and only $13 for gas to get me work until Friday and now I have $3. I’m so frustrated with Albert, wouldn’t recommend to my enemy.

I have had with Albert! It is in anyone best interest not to get Albert or Genius, now I have been trying to close my account my balance is one cent. Note you can not close your account because you can't withdraw that one cent. But yet instill Albert continues to take 19.00 bucks out my bank account every month... Not worth the hassle and I want my money back.

I Don't care especially when Albert Corporation stole my money from my account and I don't know them people and I don't even have an account with them. I'm subscribed to Dave's and not Albert Corporation.

Terrible!! Unauthorized charges and I can’t cancel!!! They just keep charging me!!! Make them stop!! They won’t stop changing me and closing the account is impossible! I’m being took for everything I have by this company!!

Multiple unauthorized withdrawals from my bank that were absolutely unauthorized. Basically use as license to steal. Very dishonest and too chicken shit to have actual customer support number. Will immediately be reporting to BBB. Very fraudulent service.

My experience with Albert has been extremely frustrating. After following every step they asked — including sending a selfie with my ID — they told me they “could not verify my identity” even though all my information was correct. When I asked for another review or the chance to resubmit documents, they told me there is no option to attempt verification again and that I should just close my account.

I have not had an account with Albert since few years ago and I have not opened up another account and they take out 39 every month for an advancement 30 in 2022. They will not stop. I even got a new account and somehow they started taking money out again this month. On top of it all thru want me to give them statements to prove I did not hey the advance but even if I did I have paid over the amount they say I did.

Most people on here complain they take money randomly as if they are stealing it. If people would take the time to read everything before just signing up to get money quickly then they would know that it says that they will randomly take small amounts to put into a savings account. It is still your money. In order to close the account you need to first empty out the savings. Then you can cancel the account. Never had an issue, and they are always there when I need a loan...

Don’t trust it. It is one of the worst platforms you can get an advance from. You will be charged for multiple transactions. They will upgrade your membership without knowing. They will turn your autosave on without knowing and start taking little money from your account on a daily or weekly basis thinking that little money will go unnoticed.

I’ve told it that it is not authorized to charge my debit card but it continues to do so. I’ve instructed them to cancel my account 3 times yet they refuse and keep charging me. I don’t even have the app in my phone anymore!!! For months!! There should be a class action on it.

I have been paying monthly fees to Albert and asked the rep. to close my account in June. Rep told me I owed $159.99 from 2020 so I paid it and was told my account was closed and they reimbursed me for one month instead of years of fees. Checked back to be sure the account was closed and customer service told me I had to pay an additional $150.00 and needed to settle up before my account would close and monthly fees would continue. The $150.00 was from the savings account and Albert tried to deduct the amount when I paid the $159.99 without my knowledge. Note that I have not ever been contacted by Albert about these past due balances that supposed happened in 2020. This business is shady, misleading and unprofessional with me and other customers who make their business run.

They make you do app promo. and do not reward you in the slightest, they have no direct deposit bonus, and their system steals your card information without offering a cash advance! Stay away from this app!