OneMain Financial Reviews

I took out a loan to establish credit. My loan officer was polite, courteous, personable, and thorough. I left there with a warm feeling....almost as if I was dealing with family. I would strongly recommend anyone to them.

It was a great pleasure to get a loan with you.

We needed help and they were so easy to work with and had our money in the same day!!

I applied for personal loan at Fremont, CA office on June 2 and I live in Mountain View, CA a good 25 miles away. They asked for my tax return for the past 2 years, sent them. Then things changed, didn't need the loan, said thank you for now. Things changed again, called them and requested for a loan June 25 since they already have my financial credit info. That evening, got a call back from them saying loan is approved, I need to come to their office with 6 references, proof or residence and my ID. Really all these could be done electronically, this is 21st century, they have archaic way of doing things! I emailed them references & proof of residence. Went to their office on June 27 PM, thinking all the documents would be ready and I just sign and get out in 15 min like my experience all my adult life. They show the terms, yes it's predatory but I needed help, I agreed.

I was late in my truck payments. Springleaf pay off my truck and lower my payment 50%. It's an open contract so there is no penalty fees if you pay off early. It was a good decision.

I received a letter with a confirmation number and it stated I was pre-approved for 5,250 dollars. When I called and applied they never got back to me. After about two weeks I called them and was told I didn't qualify for a loan. I asked the lady why they would send a letter stating I was pre-approved but could not qualify now. She stated it was just an invention to apply. Don't send out pre-approved letters if you're not going to approve people for a loan.

Thank you! It's been a pleasure doing business with you.

We received our money within the following business day from application. It was so fast and easy I was very pleased.

Great customer service, understood all the process. She answered all my questions... Will recommend to all my friends and family.

Quick process to review application. Great service.

Great experience. I would recommend Springleaf to others for their financial needs.

Filled out my application online. Received a called from my local branch and was advised of all documents that were needed to approve my loan. The loan was approved the very next day and once all paper work was signed, all the checks were placed in my hand to distribute. My payments fits my budget. Excellent company to work with and the staff is very friendly.

Very helpful. Didn't try to sell me insurance I didn't need. Worked quickly to get me what I needed.

Everyone we worked with at Springleaf was VERY helpful in processing our application and they let us know everything ahead of time what we would need to bring with us. They worked quickly to get us the loan we needed! I'd highly recommend these ladies at Springleaf!

I have has a rest experience with this company and would do business again. Everyone's helpful there.

Springleaf was great. I had an answer in two hours. They give people a chance, even when your credit is not perfect.

The Franklin branch was wonderful. Everyone was really nice and helpful.

I was approved instantly! I received my distribution check in less than 24 hours after I applied. I will recommend Springleaf to family and friends.

Springleaf's staff was easy to work with and professional. I would use them again if I needed to.

My sister had a loan in the past with this company and highly recommended it to me. I am a Senior, living only on my Social Security. I called the Perry Street location not expecting to get a loan due to not having much credit. I was approved and a check was written the very same day.

Fast, professional, and friendly.

The process to complete the whole application was very smooth and quick. I am recommending one of my relatives to do the same.

I was happy with the way things went and with the speedy approval and distribution of check. Very nice agent in Hanover, PA. I felt comfortable. Your form does not have the * by street address, that's why I did not fill it in the first attempt.

A middle of the road service.

Extremely pleasant environment.

Loan Experience - I was very pleased with the service I received at Springleaf.

Able to consolidate some smaller bills - streamlining my bill payments into one simple payment. Saved me approx $100 a month.

I am very happy with the loan I received. My agent an excellent job. I was able to go through the process quickly and receive my funds in a very reasonable amount of time.

I needed to combine a few payments and needed some extra cash. Shannon at the Murfreesboro, TN office really did help me and was very professional and nice. I would recommend Springleaf to all my friends and family.

Nice customer service and fast service.

Ask for the loan and in two days I have a check in my hands to pay for all my credit cards and only one payment was great.

Very satisfied with services provided. Smooth and quick.

The entire process went smoothly. I first applied online on their website and I got an approval response quickly. The amount that I was approved for was only half of what I originally requested. Once I met with one of the staff members and explained what I needed, I was then approved for all, but $250 of the amount that I originally asked for. Overall, I was happy with my experience and I was able to pay the sales tax on my new car and send my daughter to day camp with the funds that I borrowed. From the time I applied online to the time I received my check, the whole process went smoothly. I would definitely recommend Springleaf Financial to anyone who needs a personal loan that they can pay back over a period of time.

Very nice, polite and courteous staff. Nathan at the Spokane Valley branch is top notch in my book.

If anyone needs a loan of any kind, try Springleaf loan. No matter if you have bad credit or short cash for any reason, Springleaf will try to help you out in any way. I will recommend everyone to try Springleaf loan. I tried to applied loan everywhere in town but no luck. I thank Springleaf for the personal loan. That was a relief for me to catch up with bills and pay off my car.

Satisfaction in service rendered. The service was very fast and friendly.

Easy way to get loan to help with any of your needs..

I found the service to be fast and efficient. The personnel to be knowledgeable and even possess a sense of humor; which established a good customer service link.

I have done quite a bit of business with Springleaf. I feel like they didn't really allow me to borrow what my vehicle was worth, but I understand they have a model they have to follow on their loans.

My experience with Springleaf was very enjoyable. Everything was easy and friendly, and they took the time to explain all the details.

Entire experience was easy and fast.

Great and friendly customer service and Springleaf seems to want to help people that are needing extra financial sources.

The whole process was quick and easy, the staff was polite, friendly and professional. Each step of the application process was explained and they answered all of my questions. I walked out of the office with several major bills paid and a check in my pocket, reducing my monthly financial commitments by half. It was great.

Applying for a loan was easy. Tom and Steve were both very helpful. I just wish as a repeat customer my interest rate was lower this time!

I used Springleaf to refinance my vehicle. The staff was knowledgeable and friendly. There are no penalties for early payoff, insurance offered at a minimal cost, and no hidden fees for the loan itself. I felt confident in the knowing the terms when I completed the loan process.

Staff were friendly, worked very quickly, awesome group of people, Kent & Jamie.

I recently needed a payoff. I found the customer service awful. When I finally reached a rep, I was told 24-48 hours to receive a payoff. When I didn't receive, I called back to inquire about my request. I was told it would take 24-48 hours to see my request in their system. I was then told the actual payoff would take another 3-5 business days. I asked to speak with a manager who was less than helpful and very stern and rude. He accused me of requesting he "break" his policies to meet my urgent needs and suggested I get on the ball sooner next time, if I need something in a timely manner. At this point, I'm going on 1 week and am less than confident I will receive a payoff anytime soon. Why is it this company will work so hard to get your business and treat you so rudely once they have it?

Getting the loan is fast and satisfying.

The staff at Springleaf are very professional and knowledgeable of their work. The loan process is short and fast.

Fast, efficient, courteous.

We feel the staff at Springleaf was kind and courteous. They were efficient at managing the application and approval process. We have had contact with the entire staff there at the office we work with, and find they all have a great attitude and are more than willing to help in all aspects of the loan. This process was quick and easy to complete. We are very happy with our experience.

Great loan. Fast and easy.

I had a great exp. with the group in Lugoff, very caring. I would surely go back and send my friends.

Very professional but friendly and helpful.

Will refer to family and friends.

Springleaf gave me the chance, due to not so great credit from divorce, that other financial institutions would not... The service was fast and very friendly at the Muncie, Indiana office. I would gladly go to Springleaf again for my own needs and would refer them to others.

Easy to work with and staff did an excellent job.

Too high - I have been a long time customer of the company and have had several loans and have always paid on time etc. My credit is good except for a dispute with a credit card company. Think that should help with the rate.

They are quick and fast in your time of need. I recommend Springleaf.

Sometimes people from all walks of life encounter financial problems. This lending institution was there to help. They listened to my individual problem and came up with a solution that got me over a hurdle when others would not even listen. You can't ask for more.

Overall experience the people are great and very helpful.

Easy loan process. Everything associated with Springleaf went very smooth and easy.

Thank you for your outstanding customer service and time. I appreciate it.

I was very impresseed with the service I received. They were very attentive to my needs and were fast to complete the process. I would recommend Springleaf to everyone.

The experience was great. Fast, Friendly, easy! Thanks.

Applied online and had a check in my hand 2 days later. Fast and easy.

We have had more than one experience with Springleaf with a personal loan. They will work to get you what you need. They are friendly and make you feel at home not at a loan company. They will work with payment dates and will work with the length of the loan. They calculated our loan for different payment options like shorter time to pay with higher payment or longer with lower payment. We would highly recommend them.

I called about a loan and it was approved and I went and signed the papers. It was done in a timely manner and I didn't have to wait.

I sent my stepmother there and she received a loan as well. Do I get the $100.00 for the referral, and when do I get that.

I enjoyed working with Rebecca. She helped to ease the process. Great experience.

I had amazing and easy mellow experience. I would definitely recommend them to my friends and family.

Interest rate is too high compared to what my truck is worth, that the title is held by you for collateral.

Easy and affordable loan - the way you exactly need it..

Home improvement loan - Fast, easy and friendly customer service.

This company was easy to qualify for despite having some nicks in my past credit. We applied to 4 other places claiming to work with ok/poor credit and were denied. At Springleaf they actually live up to their own standard. We got our funds the same day.

The process from start to finish was quick and the customer service was exceptional.

Overall nice people and willing to listen to you, get you in and out quickly.

Me and my wife were in a real bind when the transmission went out in her 1981 car we just bought a few months ago, regular banks wanted to loan me way more than I needed, and my credit is not the best so I did not qualify for regular loans, and car was too old for title loan, but Springleaf gave a signature loan with exactly what I needed, and low payments. They even stayed late after closing time to get me the loan I needed. I would say every mechanic shop and home repair places should advertise for Springleaf. They are great to work with.

Applied for personal unsecured loan to purchase a home computer & software.

Very professional and office well staffed. Loan handled in a timely manner and the office agent was very nice.

My bank would not grant me a loan to get me back on track with paying my bills. I had 3 credit cards with balances less than $1000 on each and my mortgage was always 1 month behind because my pay date is at the end of each month. I just needed to get back on track. Springleaf saved my credit by granting me a loan to pay off those credit cards and catch my mortgage up. The relief I experienced was breath taking. Thanks Springleaf for giving me a chance to save my credit and get back on track.

Customer Service was exceptional from Lily **.

I received, by far, the best service and expertise through Springleaf and would highly recommend them.

Marketing Information - False Information at start of application process that is not revealed until after long process of verification for the Loan.

I was extremely satisfied with the services provided by Springleaf. This has been the best loan company I have ever received services from. The staff was extremely nice and professional. I will definitely recommend Springleaf to others. Springleaf is the best financial institution out there. Very satisfied customer. Two thumbs up. Thanks Springleaf for helping me in my time of need.

Loan to pay off debt.

I was surprised when I got a call from your office. It was very friendly and informative on what to bring when I decided to come up and fill out an application. It was all explained briefly over the phone on what would be expected of me and frankly that is why I made the decision to apply. No one else had gone that far on getting my business before.

The loan process from beginning to end was very professional and the staff was great at the Camp Creek Office!

Everyone was very nice and personal and explained everything in detail.

I was able to payoff some bills that I had and I can now just have the 1 payment to payoff.

Springleaf are prompt in providing their customers what they need with regards to (their) loan application. Springleaf works so quick and easy that enable the applicants to have the cash on hand in just a couple (or two) of an hour.

I have never applied for a personal loan before and the ease of getting the loan from start to finish was very impressive. Keep up the good work and I will definitely recommend you guys to anyone I know looking to apply for a loan.

I had a great experience.

I have never received a quick response like I did. They look at me as a person and not someone trying to scam a loan. Thank you for everything.

I was pleased with the experience that I had. Great service.

Everyone was very friendly and very professional.

Your team was polite and cordial. They were not pushy and respect the privacy of those seeking a loan. I was able to schedule a time I was available rather than having to come in that day and when I arrived for my 8:30 am appointment, the entire team was already at work and ready to go. I also appreciated that there was a private closed space for completing and signing the application. I would recommend Springleaf to those who are in a tough financial place and who have only a handful of options.

It was a great speedy process and overall pleased.

I appreciate this staff taking care of me and they did everything to make sure they were efficient and they delivered excellent service.

Everything they did there was fast, efficient, happy and more than I expected. I am so happy with them and recommend them highly to all my friends and family. Had no idea that there was anyone like them, out there. Plus it helps boost my credit.

The women were nice and helpful. Getting this loan made me be able to pay off some bills and have only one payment. It was a relaxed experience.

The customer service was very great and they went 100% to help me, so I'll recommend them. Very satisfied.

Thank you for the opportunity to receive a personal loan from Springleaf.

They were very professional and very organized. Had everything waiting and ready. Made me feel comfortable.

Regarding our loan, we were very happy with the response we encountered and would highly refer any of our friends.

Quick and easy. Interest rate could be better.

Going through Springleaf was the best thing I did. I was able to consolidate most of my loans and have a monthly payment that was much lower than what I was paying before. I am saving over $300 a month by consolidating with Springleaf.

Springleaf Financial helped me when no one else would. They took a chance on me and my low credit score and I will be forever grateful to them. I was able to pay off some immediate loans and even had a little left over to pay some household bills. Thanks Springleaf!

This loan was our first loan. You have made it so easy. We left with a check in hand and everything was explained to us. I would recommend them to anybody. Thank you.

A personal loan, went quick and in a hurry.

Amazing all the way around. Will definitely recommend!

Springleaf is a great place to get a loan. The time to get it is very fast and they work with you on everything.

I'm really happy about your team. Thank you

Was very good.

I was welcomed and taken care of and treated great during my entire visit at this location. The staff was very nice and I received my loan request all within the same day and within a few hours.

My experience getting a loan to purchase an auto was very favorable. I had just had a very negative car buying and loan process with MICH'S FOREIGN CARS and due to incompetency and lying on a loan application by their loan officer, my car was taken away. I had been doing business with SPRINGLEAF FINANCIAL SERVICES for two years and I am so happy they helped me purchase another auto.

Was easy and quick.

Excellent place to do business.

Overall process - Very simple, & fast.

Very friendly and fast service.

I would recommend Springleaf to anyone.

Fast, simple and convenient.

Overall a good experience. Fast and easy.

My experience with Springleaf was excellent. Their staff is always very friendly. The loan process was very quick and easy.

My husband was diagnosed with COPD a few years ago and at that time he was so sick he sold his prize possession, his motorcycle. A few years have gone by and now he is lots better and decided that he would like to ride again. Being off work for 2 years he was worried that he hadn't been on his job long enough to qualify for a loan. Springleaf made that possible when no one else would help us. We are old customers of Springleaf and have never been turned down. Thank you for making my husband's Father's Day this year the best ever! Many thanks to all of your friendly kind staff! Many blessings to you all.

I always have enjoyed going to Springleaf.. The staff is courteous, knowledgeable, and efficient.. I got in, made my request and was out in a timely manner.. As a busy professional.. I really appreciate that..

They were prompt, answered all the questions and were very nice.

My experience with Springleaf was very good. Rep was friendly and I felt comfortable with the loan. Explain information very clearly and made it convenient for me to come in and complete my loan.

Great Service. Friendly People!

This loan process was quick and easy with reasonable expectations to repay.

I honestly believe that Springleaf Financial helped me with a very what I would call serious problem. Without them I don't know what I would have done and I will highly recommend them to anyone, family or friends.

Very easy to work with.

I had a very positive experience with Springleaf. I submitted my application online and once submitted, I was contacted. They were very professional and helpful.

They were great, got my money quick, customer service was great. Easy process.

After our prepared application and the qualifying process, we were granted our loan. Albeit, short of our requested figure, we still received a fair amount. We are grateful. I still have qualms with the interest rate, but it seems "beggars can't be choosers". I believe that fact is widely known, and abused by the lenders. You wanted honesty; I am sharing it. Thank you.

I had been with HFC and Springleaf took them over. I was never later on any payments and always paid ahead of time. Recently I got a notice my monthly payments will be going up. I requested to have my interest rate lowered since I was never late and they directed me to a debt consolidation co. and they would charge me $40.00 a month to get my interest rate lowered to pay off this loan faster. But if I have to pay them $40.00 monthly, how is that helping me lowering my interest rate? It only puts me in a bad credit rating. Springleaf is a cut throat company worse than loan sharks and are hurting people in poor financial shape. They lie and just stealing your payments by putting nothing to take anything off the principal so your loan never goes down. Stay far away from this company.

I've been with them quite a while and have paid every month but my balance hardly goes down at all. On my most recent statement only 99 cents went toward the principal.

Do not do business with this company. Will waste your time. Will make promises, then will not fulfill when you go to their office.

After paying off a loan that was originally HFC then bought by Springleaf loan was 20 years - paid off in 14 years. Now saying we owed 4500.00 in deferred interest for being late. Well our original contract states if late you will be charged 10% of the loan, not this deferred interest and now holding our deed of trust for ransom. 2 lawyers when we mention Springleaf says, "You might as well signed your life to the devil, Number 1 crooks," and flat out refuse to pay them anymore. They got plenty of interest money, also have seen the changing of due dates, calls to make a payment which goes somewhere out of the country, also told us today that our statement says money owed on deferred interest. Sorry Springleaf a statement is not a contract that we signed.

I just filed bankruptcy. Called Chisty at the Panama city branch to get information on a loan. She told me she can't help me until I get some kind of credit established. I thought that's what Springleaf Financial service is for, to rebuild your credit. If I had establish credit, I certainly wouldn't turn to Springleaf and pay their astronomical interest rates. I wanted to bring up my credit score so I would get a lower interest rate when buying a car. I can get a car now for about 18 percent interest instead of 32 percent with Springfield. Don't waste your time with these guys.

At the end of my loan, I called them so I can do a payoff. They told me that the payoff was good for 30 days and I told them to put a note on my account that I was going to send a full check and they said it was fine. So now I received a letter in compliance with California consumer credit reporting agency act. That they were going to report me for not making their payment. When I received this letter the account was paid off in full. I called their office and they said there was nothing they could do because they did not receive my payment when this was already paid in full. This company take advantage of people that can hardly get credit making a lot of money of you and that's all they care..... Be careful in getting involve with this company.

I have been a customer for a couple of years now. My account is current... These "professionals" violate my rights over and over and over with no regard for the law and, even after I have warned them over 15 times in recorded conversations, that the number is a cell number and that continuing to call it is a violation of the TCPA... they continue to laugh at the law and violate my rights.... for a current account. My latest payment posted today. I have gotten into trouble with more than one employer due to their phone calls... and they violate legal timing of calls as well... They were informed that I moved to the East Coast and still call by Pacific times... Thanks for letting me sleep for work!! Oh, yes, and they knowingly sent private/protected financial information to an incorrect address for MONTHS (risking my safety).

Recently my car was repossessed for a 60 day past due amount of $2.00. I refinanced my loan in February and the first payment was due on March 15th. The payment was late and was paid on April 6th in the amount of $160.00. I made the check for that amount because I didn't have a copy of the payment statement and I was not sure of the exact amount due. I figured that I would just include this small amount with my next payment. On Friday May 16th I made my April payment in the amount of $165.00 which would have satisfied the past due of $2.00 and the April principal amount and the late payment. Before I could get home that evening the repossession took place.

Took out a loan for a modest $2,100. # year payments of $128.00. In late 2012 was unemployed. I have insurance through the loan to cover me if such a situation should happen. Faxed paperwork to show my unemployment and filled out proper paperwork at the office. It's now 2014, called to pay off loan early. They just told me that they never received proof of unemployment and that I've been paying back charges and late fees for almost 2 years. Never missing a payment, I still owe $100 less than what I borrowed. Still have original paperwork showing I was off, showed the Ins. company and the office proof AGAIN. Told me there is NOTHING they WILL do. A complete freaking scam. Wouldn't recommend ANYONE using this Scamming loan Company. Hope someone reads this before it's too late for them.

Took out different loans. Never missed payment or late. Since 2003, been paying $156.86. Since March of 2003, was under the impression loan to be paid off March 2015 which is 120 payments of $156.86. I was never told it was a revolving account and that is the gospel truth. Balance still owed over $7.000.00. HAVE PAID $17.254.60 SINCE MARCH OF 2005 AND STILL OWE $7.000.00 ON A $10,000 NOTE. SOMETHING IS WRONG WITH THIS PICTURE. Went into the office to confront them. Of course they say, "I thought you knew." Wrong. I'm 73 years of age. They want my house. Somewhere along the line, they took amount of 2nd mortgage. I would swear to god and everyone this is a true story.

We paid our account off on May 1, 2014. Was told they would release the title to our car the same day & DMV would mail it to us. As of this morning May 12, 2014, the title is still not released even though the manager says she released it. Where do we go from here? Very upset with them. If my payment was late, they were right on it. We paid them $3933 & still no title.

Got a loan through HFC, and Springleaf took over. I called to ask the payoff amount for this loan; got the information and told them I would like to pay if off today and close this account. I called back a week later because I left off banking info and was told that my account is still open and accumulating interest on it; which now I had a different amount to pay.

I have been paying on a loan since Oct. 2005. I notice that our balance did not seem be to going down. We have had to move several times since 2005 so I called Spring leaf(now) American General(then for a history). I was sent only four pages. There was none for 2005, or 2006. 6 only for 2007. 7 for 2008, 10 for 2009,11 for 2010, all 12 for 2011,10 for 2012, all 12 for 2013, 3 for 2014. When I talked to the manager, I had not even notice that the number of missing payments. I asked about the differences in monies in principal amounts. He said it was because we had paid on $400.00 on a bunch of payments in 2008, which only 7 were recorded. He never said a thing about the 3 in 2005, all in 2006. Now what company would let someone keep a motor home if all these payments were missing and then we only made 400.00 of a 584.00 payment. I was not going to argue with him. I told him I would look at me payments and then call back. I would like to handle this right.

I HAD a credit card account and was trying to improve my credit, so took out a small loan with Springleaf. They would only loan $3500.00, which in fact, was only enough to help me out for a short time...but created yet another bill for me to pay. No help here. I am NOT a financial wizard! I went to my Credit Union and was able to take out a home equity loan and pay off both Springleaf accounts, as well as other bills and end up with only 1 payment to make each month (other than utilities & necessities). My Credit Union had all billing statements and contacted Springleaf for a "PAYOFF" balance for both accounts. Also, the Credit Union actually wrote the payoff checks & sent them to Springleaf.

I have been a customer since it was American General Finance. I have paid all payments on time, never late. I took out a small loan to improve my credit score. I became disabled in 2007, still made payments on time. I tried to get another loan to pay off medical bills in collections to keep from damaging my credit and I was turned down. They offered me a 200.00 dollar loan. HOW INSULTING.