Maryann, We appreciate the time you spent to share your experience. It is our goal to provide an exceptional customer experience and we value your feedback! We are glad to hear that you're happy with your experience working with Ocwen. We will also ensure your feedback is shared with your Relationship Manager.
Original review: Oct. 21, 2016
When I think of my Ocwen Relationship Manager and the Ocwen Team who worked with me, I am still overwhelmed with joy. They worked diligently with me to save my home from foreclosure. My loan was modified. Unfortunately for a lot of my friends across this country it's too late for them. They have lost their homes because their mortgage companies did not go over and beyond to work with them. They are back to renting. I am blessed & highly favor by The Lord! I can continue enjoying my home and working in my flower beds without stress & worry. Thank you Ocwen Modification Team.
Great feedback, Jack! We genuinely appreciate it and we're glad to hear that you're happy with your experience working with Ocwen.
Original review: Oct. 14, 2016
Each time I have contacted Ocwen or they have contacted me it has been a very positive experience. The employees that I have spoken with are very courteous very knowledgeable and do everything they are taught to do to be helpful. I give Ocwen a very high rating and would recommend them to anyone. I feel blessed to have Ocwen as my mortgage holder.
Bob, We're delighted to read your feedback about Ocwen! Thank you for taking time to share your experience.
Original review: Oct. 12, 2016
Everything was explained, clearly as they should be, leaving nothing to chance. I certainly would have no problem recommending them to my friends and family. If I was ever to need a mortgage in the future. They exceed any other group I have worked with. I believe them to be honest and trustworthy.
Lillie, We’re delighted to read your feedback about Ocwen! Thank you for taking time to share your positive experience.
Original review: Oct. 11, 2016
I am very happy with how Ocwen worked with me to reduce my monthly mortgage payment. I most certainly would recommend them to a friend. Outstanding service. They have worked with me on obtaining two Ref, which is saving me over $700 per month.
Linda, We're delighted to read your feedback about Ocwen! It is our goal to provide an exceptional customer experience and we value your feedback! Thank you.
Original review: Oct. 6, 2016
Absolutely excellent! Could not have been better! Staff extremely polite, professional, courteous, patient and caring! Perfection at its best! Everyone in the process made the procedure as easy as possible and was handled in a very timely manner!
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Thank you, Oscar! We genuinely appreciate it and we're glad to hear that you're happy with your experience working with Ocwen.
Original review: Sept. 28, 2016
Very happy with your Institution. I would recommend to anyone most definitely! Never had any issues with my payments or anything. In fact I would like to have you again when we buy a new home in New Mexico where we leave now. Again thank you so much for the very thing.
Great feedback, Wilfredo! We genuinely appreciate it and we're glad to hear that you're happy with your experience working with Ocwen.
Original review: Sept. 27, 2016
My experience was a very pleasant one. Great customer service and fast outcome to our request. I am so happy I ask for their assistance to keep my property. My wife and I were satisfied with their professionalism and dedication in helping people in this difficult times. Thanks.
Nelda, We’re delighted to read your feedback about Ocwen! We appreciate the opportunity to work with you and thank you for taking the time to share your experience with Ocwen.
Original review: Sept. 27, 2016
Mortgage assistance program - I have recently been involved with a loan modification with Ocwen Mortgage Co. I am very favorably impressed with the level of compassion, professionalism, and accommodating assistance that I was afforded by their very excellent staff. They came up with a solution to my problem beyond my expectations and made it possible for me to retain ownership of my home. I am most grateful.
Thank you, Lana! We appreciate the time you spent to share your experience. It is our goal to provide an exceptional customer experience and we value your feedback!
Original review: Sept. 27, 2016
I would tell everyone to go with OCWEN for their Mortgage needs. They have treated me really great for three years that I have been with them. They answer all your questions that you direct to them. And if they don't know the answer they direct you to the department that you need. Me and my Husband want to move to another state soon and hoping to keep them as are Mortgage holder if we can. Please call me with any other questions.
Arne, We’re delighted to read your feedback about Ocwen! We appreciate the opportunity to work with you and thank you for taking the time to share your experience with Ocwen.
Original review: Sept. 27, 2016
Our experience has been the absolute best. We have had no problems contacting personnel if a question arises! They continually work with us in the difficult times. They have been patient and explain things if need be. They also call back when they tell you they will!! Thank you Ocwen, you have restored our faith in lending institutions! You are appreciated.
Edward, We’re delighted to read your feedback about Ocwen! Thank you for taking time to share your positive experience.
Original review: Aug. 30, 2016
As a property owner, I have had over 35 years of experience with mortgage companies, for both my principal residences, as well as investment properties. Rarely have I found a company with which I found it such a pleasure to do business. Ocwen is the rare such company that combines exceptional customer care and service, with professionalism, accuracy, and polite deference. It will be a pleasure to do business with Ocwen again in the near term.
Thank you James! We appreciate the time you spent to share your feedback and are happy to hear we have provided you with an exceptional experience.
Original review: Aug. 30, 2016
I love the way the service people at Ocwen strives to provide great service. They always make sure that have answered all my questions before they let me off the phone with them. They all are definitely team players no matter what department you are talking to, if you haven't got the right department they will make sure that you get to the right department so they can answer any questions regarding the loan. I give them a 5-star rating because they are the best as far as home loans. I highly recommend them.
Thank you Charlie! We appreciate the opportunity to work with you and thank you for taking the time to share your positive experience with Ocwen.
Original review: Aug. 30, 2016
My Name Is Charlie **. Myself and my wife, Janet **, wound up living in our home that was originally going to be an investment property right before the crash in 2008-09. We are homeowners. OCWEN worked with us in the following years following that and helped us design a modification that helped us reduce payments to keep affordable over the past few years but let us earn a reduction in Loan balance to allow us to either stay or resell at a fair value if we decide to downsize. We think they are one of the only services to work with people like that and recommend them to any homeowners.
Sherry, We're delighted to read your feedback about the service provided by Ocwen. Thank you for taking time to share your positive experience.
Original review: Aug. 23, 2016
OCWEN provides EXCEPTIONAL service to their customers. Their phone reps are pleasant, professional, helpful, knowledgeable, and focused on their customers always. They never fail to verify that your questions have been answered and treat even the most remote/minor questions as if you are their priority. They understand that your home is your most important investment and they value that as much as the customer. They have a successful business because they have happy customers, they understand that important balance. Their logo says it all, "Helping Homeowners Is What We Do!" They walk the talk!
Thank you Maria! We appreciate the time you spent to share your positive experience with us.
Original review: Aug. 16, 2016
The loan officers were very willing to work with me. They even helped closing the deal through the American Embassy as I was out of the country. I signed the final forms and had them witnessed by a notary at the Embassy.
Congratulations on buying your first home! We appreciate the opportunity to work with you and thank you for taking the time to share your positive experiences.
Original review: July 30, 2016
We were first-time home buyers so we didn't understand too much about how the process works and Homeward Residential has been able to break down everything for us. They explained how much is gonna be left and how much is going every year to the interest and the principal, and they kept track of everything. Their loan officers were very friendly and they've always been on time when sending the paper for the tax and the docs on how much interest we paid at the end of the year when I ask them. I have a direct withdrawal from my account and they send the confirmation that the bill was paid in full every month. Overall, they're very good and they know what they are doing.
Sharyn, Thank you for taking the time to share you feedback. We're glad to hear that you had a good refinance experience and we sincerely apologize for any delays you encountered.
Original review: Oct. 26, 2016
We had a good experience doing a refinance with Homeward Residential (Ocwen Mortgage). The only issue was my original loan officer terminated from the company and my file got lost in transition for about a week. However, once the newly appointed contact was handling my file, things moved quickly.
Ocwen help me a lot to keep my property... The customer service are great to respond my question especially those man from India country customer service. Every time I called they always give me moral support. Thanks OCWEN for helping me to keep my property.
They have been very helpful and understanding through my financial situation. I feel they have help me better than most companies would have. Feel fortunate to have them as my mortgage co. I would highly recommend them to everyone.
When I sold my house in New Jersey Ocwen held the mortgage. This was the fifth home I have sold over the past 20 years. I was active duty military and transferred often during my career. In previous home sales it was a struggle getting my refund from the mortgage holder on sale of my property. In one case it took three months to refund my escrow. The check from Ocwen was received in less than a week. In addition to the prompt return of funds, closing on the property was rescheduled four times. Each time I called Ocwen requesting a revision and they fast tracked the revised data. They also provided flexibility for future changes. I could not have asked for more.
From the first call to the final signing everything was handled professionally and in a very transparent manner. We dealt with three different refinance experts and were surprised at the ease of the process.
They help me by sending me loan modification paperwork but I was able to get caught back up to current. The manager that talked to me was very helpful in telling me all the websites to go to for additional help. Like for HARP loans as well.
Alway striving for customers satisfaction with a friendly attitude and a positive attitude, and willing to offer the best service for benefit their customers.
Refinancing my home - The whole process was completed in a satisfactory manner, quickly and easily, from the initial contact to the closing. When a problem arose with my credit check it was handled professionally and confidentially. Thank you for the people you hire. They are the best!
Ocwen Financial Corp. has had my home mortgage for the last two years, approximately. My experience with them has been nothing but stellar. Only once has a mistake been made due to a miscommunication of the representative I spoke to. We have found that the representatives of the company are professional and courteous.
Being in the customer service role myself it was great to see another company taking the time to reach out to me and make sure all my information was correct. Ocwen was the first mortgage company to actually call me to make sure all my information was correct and I understood everything in my loan. Also in subsequent callbacks about other questions I had they took the time to understand my concerns and answered all the questions at hand. Thanks and keep up the great work providing for your customers.
So far my experience have been free of problems. I can do everything on their website. I have reviewed my loan information and paid my mortgage from their website. They also recommended a loan company to refinance my adjustable loan. I am very pleased with OCWEN.
We recently applied for a loan modification. Your loan specialist made this process simple, and she was very professional. The loan specialist called us several times to make sure we understood all aspects of the modification. She was also available through e-mail to answer any questions.
This company provides me with written ideas in how to manage my loan and send me accurate notices in how and who to talk when I have financial problems. Few months ago I was experiencing hardships and your company was extremely helpful to help me. Thank you???
Glad that Ocwen is my mortgage company! Ocwen went the extra mile to assist me in a professional and compassion way that most large Company doesn't do in these present times we are in now. Thanks a bunch!!!
Michele LernerMortgage & Real Estate Contributing Editor
Michele Lerner, author of “HOMEBUYING: Tough Times, First Time, Any Time”, has been writing about personal finance and real estate for more than two decades. Michele writes for regional, national and international publications in print and online for a variety of audiences including consumers, real estate investors, business owners and real estate professionals.
More about Michele→
Ocwen Loan Servicing was founded in 1988 and has over 10,000 employees and operations across the United States as well as in the U.S. Virgin Islands, India and the Philippines. They provide lending solutions for residential and commercial customers, including home loans, investment property loans and reverse mortgages.
- Free mortgage assistance solutions: Ocwen has several options for homeowners to consider instead of foreclosure if they are unable to afford to stay in their homes. These options include help with listing a property for sale, forgiveness of debt in exchange for transferring the deed to the property and debt settlement through foreclosure alternatives.
- Online application: Submit an online application to get started finding the right loan for your needs. Check your loan status online.
- Commercial mortgages: Ocwen has over 20 years of experience managing performing and non-performing mortgage loans for commercial clients. Their commercial mortgage services include default management and small balance portfolio management.
- Homeowner resources: Ocwen’s website has several resources for homeowners and home buyers to explore, including a convenient mortgage rate comparison table that allows consumers to determine which type of mortgage will work best for them.
- REO property listings: Ocwen’s website includes listings of their REO (Real Estate Owned) properties. Simply input your desired area code to find and bid on homes for sale in your area.
- Best for Ocwen Lending Services is best for business owners and first time homebuyers, real estate investors will also benefit from Ocwen’s REO listings.
Ocwen Financial Corporation/Homeward Residential, Inc. Company Profile
- Company Name:
- Ocwen Financial Corporation/Homeward Residential, Inc.
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