Ocwen Financial Corporation/Homeward Residential, Inc.
West Palm Beach, FLConsumerAffairs Accredited Brand
Ocwen Financial Corporation (Ocwen) is one of the leading mortgage servicing companies in America. We provide caring customer service and innovative mortgage solutions that help customers save money, build equity, and most importantly stay in their homes. Through our lending affiliate, Homeward Residential, Inc. (Homeward), we help customers refinance or buy their next home with HARP, Fannie Mae, and FHA mortgage options.
I was happy to hear that I had so many options. Ocwen has the best customer service because they quickly and accurately understand where YOU the customer are with just a few mortgage related questions. I followed their advice and with all positive results. Will continue to be a proud Ocwen customer.
Carl, thank you very much for taking the time to share your positive experience with Ocwen. We are delighted to read your feedback and are so glad to hear our agents were able to assist you in achieving positive results. We aim to provide the best service for our customers!
I had the pleasure to speak with a gentleman name: Cary-#**, he was wonderful, very pleasant and helpful! My highest compliments to OCWEN for having such a caring and wonderful employee such as Cary, he truly made my experience with OCWEN a memorable one! Please, extend my thanks to Cary again, for a job well done, and thank YOU OCWEN!!!
Extremely satisfied with the services I received since my mortgage was transferred to OCWEN. All my questions about my existing mortgages were answered in a very timely and professional manner whether by phone or through correspondence. I highly recommend OCWEN to my constituents.
I like dealing with Ocwen Customer Services. They're thorough, friendly, knowledgeable and patient. Received an auto mortgage payment receipt for the month of March from a closed bank account. I had failed to update my auto payment with OCWEN. I called to advise them of this oversight. Your customer service assured me and walked me thru the steps to make corrections. Wished I jotted down her ID.
Ocwen loan servicing has been my mortgage company for a few years now. I listen to other people talking about their mortgage companies and they always sound so terrible and unforgiving. Ocwen on the other hand has been nothing but helpful, understanding and respectful of me and my situation and, In my opinion, has bent over backwards to make it all work for me. Now all I can say is, "Thank you Ocwen for everything."
The representative we spoke to was very knowledgeable about the products and services that Ocwen provide, answered our questions so accordingly and we were very pleased. When we call into Ocwen the representatives are always personable, knowledgeable and very helpful. Thank you Ocwen.
I have been very happy with my experiences with Ocwen. The representatives are very polite and have treated me like family. I have been very pleased with the conversations and their quick responses to my questions. The last representative I spoke to was easy to talk to and made me feel very relaxed and important.as we discussed my account.
Frances, thank you for sharing your positive feedback with Ocwen! We appreciate the opportunity to work with you, and we're glad to hear that you are pleased with the service provided by our Ocwen reps.
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The associates at Ocwen knowledge of the process was so great that the client could focus and provide needed information, which was central in completing process. A great group, was very helpful and supportive.
Thank you, Rova, for taking the time to share your positive experience. It is our goal to provide an exceptional experience and we appreciate your feedback.
We been a customer for several years and have always received great service from Ocwen. They have always been of great assistance and have always deliver a great service. I would highly recommend them to a friend and our family.
Thank you, Benjamin, for your positive feedback and recommendation! It is our goal to provide an exceptional customer experience, and we are glad to hear that you're pleased with your experience working with Ocwen.
My relationship manager seems to really care about my account and she gets an excellent rating but Ocwen itself gets a 1 rating because I don't like their customer service, their loan modification laws. I've applied at least 7 times and each time I'm denied. I would not recommend Ocwen to a friend.
Thank you for the excellent rating you have given your relationship manager. However, we do take all customer feedback seriously and it is our goal to make every attempt to resolve your concerns. This information has been assigned to our Ombudsman team to review your account and contact you to discuss further.
Very knowledgeable and resolved my concern immediately. I had received a letter from Ocwen concerning my home insurance and the associate was able to clear any misunderstandings I had about the letter and after we finished talking, I was relieved that I did not owe additional funds.
Beverly, thank you for your feedback! Ocwen is here to help our customers, and we're pleased to hear our associate provided you with a positive experience.
I misplaced my copy of the application for the mortgage modification I submitted. I needed this information to submit to the IRS to substantiate the $75,000 forgiveness to my mortgage for my 2017 tax prep. Thank you for your assistance.
Bettyanne, Ocwen is here to help our customers, and we're glad you received the assistance you needed.
My experience was very stressful, and it took so long but on that journey I had the best Relationship Manager ever. MR. A ** is kind, patient. And he explain everything to me in detail. I would gladly and happily recommend Ocwen Loan Servicing LLC to everyone.
Sonia, Ocwen is here to help our customers and we appreciate you sharing your experience. I'm sorry to hear the process took a long time, but glad to hear you had a great Relationship Manager working with you through this journey. I will be sure to share this feedback with him.
Six years I’ve been an Ocwen customer. I appreciate the regular correspondence providing payment solutions and updated account information. I particularly like how I’m treated on phone correspondences: personably and professionally. I’m treated kindly and with respect, giving me a great customer service experience.
Steven, thank you for taking the time to share your positive experience. It is our goal to provide an exceptional customer experience and we value your feedback!
Had done a loan modification years ago when my mortgage was with GMAC. After many years property values decreased and the interest rate increased much I was not able to make the payment. Decided to remodify the loan in 2017. Absolutely could not believe they would not offer a principal reduction at all even though all they were charging interest on top of interest that had been converted to principal. The principal balance was so high it disqualified me for Government modification. When the loan got remodified they INCREASED my payment. I just don't see the sense in that.
I asked them to unmodify it and they said they cannot do that. Why would anyone modify their mortgage to lower the payment and end up with a higher payment? Is this even legal? Now how much sense does that make? Then within a few months it went even higher? To an additional $800 more! They said it was due to a shortage in the impound account for property taxes. I am now being foreclosed on and have only another 45-60 days before I lose my home. I raised 7 children in this home... it's such a shame.
Kim, we apologize for your experience with Ocwen and appreciate the opportunity to review your concerns. Your account has been assigned to our Ombudsman team to review and they will be in contact with you to discuss this in further detail. Thank you.
Most of us work Monday through Friday. I had an issue with my bank (they closed my branch close to me). I receive my statements online and seldom monitor this so once or twice a year, my funds get low in my one account. I have two accounts with the same credit union. To my dismay I realized my payment was not processed for insufficient funds. I have (**.000.00) readily in my other account. I thought they would be linked but they are not. I tried calling Ocwen so I could change the accounts over the weekend. No customer service on the weekend to talk to.
What makes this problem worse is that there is a three hour time difference so when I get home from work, most often, you guys are closed for customer service during normal working hours. I am sure I am not the only one that has this issue. Overall, you have been a very good company to work with. I only have 2 years left on my maturity of the loan. What would also be nice is to partner with some insurance companies for home insurance. Make it easier on us shopping for better rates and give us your loyal customers a competitive rate. This way we stay loyal with our loans. Thank you.
Ben, Ocwen takes all feedback very seriously, and we apologize for not being available when you tried to contact us. Our normal Customer Service hours of operation are Monday through Friday 8:00 a.m. to 9:00 p.m. ET and Saturday 8:00 a.m. to 5:00 p.m. ET. We appreciate both the opportunity to improve our service and the chance to resolve any issues that our customers may have. If there is anything you need assistance with, please send a private message with the information and someone in our Ombudsman team will contact you.
I recently had my mortgage adjusted due to a change in my property tax rate. I submitted all required paperwork in November of 2017, but did not have an actual adjustment made to my mortgage payment until February 2018. And the adjustment was only made after I called Ocwen to follow-up on my request. After speaking with an agent, I was assured that the servicing department would be notified about my request. The problem I had with the process is simply that all adjustments should have been made once Ocwen received the necessary paperwork, and some type of acknowledgment made via e-mail that the changes will be/have been made. It's all about simple communications with the customer. The company IKEA does an excellent job of updating customers with 'advisory e-mails'. In the end, I am now satisfied that the adjustments to my mortgage have been made.
Keith, we apologize for your experience. We take customer feedback very seriously and appreciate the opportunity to improve our customer service. If there is anything outstanding that you need assistance with, please private message us with the details. Thank you.
Over the years Ocwen has held my mortgage. Every time I have called with a question they have answer it almost immediately. If not, they have returned my call immediately with correct information. Never had a problem with Ocwen. They also keep me up to date on any programs I may qualify for to assist in my payments. Thank you.
Thank you, Corine! Ocwen is here to help our customers, and we're glad to hear that you're happy with your experience working with us.
Simple, when I choose to do business with a Company it's because I've done my due diligence in research. Ocwen has an outstanding Client Services Team and Loan Servicing above and beyond the norm. I've recommended Ocwen to a number of home buyers and I hope they were wise enough to listen... Thank you for your time and efforts in building a better way to Mortgage.
Thank you, Benny, for your positive review and recommendation! It is our goal to provide an exceptional customer experience and we value your feedback!
I had Ocwen for over 14 years and 9 months. I thought they were great till I went to sell my house. They reported me as late when documents show otherwise. They said they would repair their mistakes and correct it in the credit bureaus. LIES! It’s been over 60 days. I ask to speak to a supervisor in the US, I get disconnected or put on forever hold, never am able to speak to someone in US. Now I am having to begin legal proceedings to get this corrected. In the meantime I am unable to buy a house because of their mistakes!
Mary, we sincerely apologize for your experience with Ocwen. Our Research group is currently researching your account in regard to the credit bureau reporting; however, it has also been assigned to our Ombudsman team and they will be in contact with you to discuss this in further detail.
Andrea, with Homeward, that is the Mortgage company associated with Ocwen to refinance mortgages. I had a very good response from Andrea, she was fast to answer my questions, very polite and gave me advice that I can use in the future to make the right decisions about my mortgage with Ocwen. Was efficient. I had a good experience with Homeward and Andrea. Thanks.
Sylvin, thank you for taking the time to share the good experience you had with Homeward and Andrea. We will make sure your feedback is shared with them.
My grandfather took out a reverse mortgage with Ocwen in 2014. He passed away Dec 2017 just a few months ago. We notified Ocwen and informed them my mother was now the power of attorney. Instead of receiving any type of empathy they continued to charge us interest on the loan and send their own adjusters out who sneak around the outside of the home and then charge us 400$. My mom is doing her best to get everything in order. The loan has collected $100,000 interest. We have to sell the house and will barely have enough money to have somewhere to go. We have cried on the phone and begged to Ocwen to at least stop the interest and let us have something left to have somewhere to live but they refuse. My grandpa has been gone 2 months and they have already charged us $6,000. It already breaks my heart to have to give up the house I grew up in.
Amanda, we are so sorry to hear of the loss of your grandfather. Please send us a private message with the name, property address and phone number listed on the account so we can review the account and have someone contact you. Thank you.
My mortgage was transferred to Ocwen from AHMSI. I have been very happy with Ocwen. At one point they offered me a step-rate mortgage which really helped me get my mortgage back on track. I was offered help last year, but ended up being able to get through my hard time. They are friendly & courteous when I call. I have had no problems with them. I would definitely recommend Ocwen to friends and family.
Thank you, Paula, for the positive review and recommendation! We are here to help our customers and we appreciate the time you spent to share your feedback.
I recently received a phone call from your company reminding me of the February payment. I was totally distracted by the actions and statements of my former wife the first week of this month and I turned my attention away from my real responsibilities. It turned out to be a fraudulent accusation. Thanks for the heads-up call. the March payment is also in the mail from my bank at this time. I appreciate your effort to assist me in this matter.
We're glad we were able to assist you, Theodore, and thank you for taking the time to share your feedback.
OCWEN has been my servicer for at least 10 years now. They're very caring, polite, courteous and go above and beyond to help you. What mortgage company actually call you to check on you after a hurricane? Well, none that I know of. OCWEN did. I'm so blessed and grateful to have you as my servicer. Thank you for all you do.
Thank you, Holga! It is our goal to provide an exceptional customer experience, and we are delighted to read your feedback about Ocwen! Thank you for taking the time to share your experience, and we appreciate the opportunity to work with you.
Ocwen has given my family and I the most friendly, professional, respect, and financial help with mortgage payments while battling the loss of my wife and the passing of Hurricane Irma. I want to thank and recommend Ocwen Loan Servicing to anyone and everyone. Thank you.
Carlos, thank you for taking the time to share your feedback about Ocwen and for the recommendation! It is our goal to provide exceptional customer service, and we're glad to hear that you are happy with the service provided.
I tried getting my escrow done as I requested and ask for a mortgage refinance and they would not hear of it. So I went elsewhere and now saving over 1400.00 monthly. Never would recommend them. Let's see how long it takes to get the money they owe me from escrow and Suspense Balance. Hopefully they give me interest like they charge daily.
Michael, we value your feedback and we sincerely apologize for any inconvenience you had with Ocwen. If there is anything that you need additional assistance with, please send a private message with the details and we will contact you.
I’ve been a customer of Ocwen for over 10 years. During those years I went to a bunch of bumps & hardships. Ocwen always worked with me during my hardships & their representatives never rude, always helpful, courteous and professional even with their Thick accents??? I love Ocwen???
Thank you, Myriame, for the positive feedback! We are here to help our customers, and we appreciate the opportunity to work with you.
When Ocwen assumed our second mortgage several years ago I wasn't sure what to expect. The process was seamless. Now, we are on the cusp of paying off the loan and reflecting on our experience with this company. Unlike our first mortgage holder, whom I will not name and will NEVER do business with again, Ocwen was willing to work with us when we suffered a devastating health issue approximately 7 years ago. They were not threatening or judgmental when we fell behind on our payments due to our (at that time) current health situation and inability to work. Their customer service has always been easy to deal with and they treat the individual, not the loan number! I highly recommend this company for your homeowner needs!
Sandra, congratulations on paying off your loan, and thank you for the recommendation! It is our goal to provide an exceptional customer experience, and we're delighted to read your feedback about Ocwen.
I received a prompt and accurate response about my "paid in full statement." I was also pleased about how quickly my response came via e-mail,1 business day, and I was ready to contact my city tax assessor to find out exactly what procedures I needed to follow. I was happy because what I thought would be a "headache" was no problem at all.
Thank you, Clifford! We are here to help our customers and we appreciate the time you spent to share your feedback.
OCWEN has helped me more than once save my house from disaster due to financial difficulties. They always explain every step and make sure I understand before they hang up the phone. They have been extremely helpful and very willing to help me out.
Scott, thank you for your feedback! We are here to help our customers, and we appreciate the opportunity to work with you.
Very professional staff and he was very helpful assisting me with my issue. I would recommend this bank to anyone. If I ever need any information in regards to my account I will with no doubt get in touch with the customer service. Thank you again!
Guillermo, thank you for your review and the recommendation! We are here to help our customers, and we're glad to hear that you are happy with the service provided.
Ocwen Financial Corporation/Homeward Residential, Inc. Company Information
- Company Name:
- Ocwen Financial Corporation/Homeward Residential, Inc.
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