North American Savings Bank Reviews

Alex ** did an amazing job helping us with our loan. The experience was very positive. Communication is key for our family and NASB responded to all of our questions with patience and positivity. Would highly recommend NASB and Alex ** to family and friends.

Was good other than timeline and misunderstood quote. Was quoted a very competitive quote through Costco system and early in the process learned that quote was not as competitive as we had thought given the expense of that type of loan in the quote.

Jason ** did an excellent job with the refinance. He did just a great job explaining everything, was very quick to respond to my questions, and was helpful all around. I’ve been through home financing with a few banks, and this by far was the simplest process. My only concern for the future is alerting the customer beforehand about third party vendors that you contract out. The one credit inquiry group called and I was unsure if it was a scam or not. Thankfully I contacted Jason and he quickly confirmed that they were a legitimate third party vendor.

My loan guy Kory ** was great, answered all my questions quickly and correctly. All his estimations were right on point! I would highly recommend him to anyone considering a REFI. He was available by phone and by email, never ever had to wait to hear back from him. He was very reassuring through the entire process.

Communication was excellent, and everything went very smoothly. Turn around with communications were typically within minutes, and we are very happy overall with the experience. Marc and his team always made us feel heard, and we were more than happy to help in securing docs in a timely fashion.Thanks!

Our rep Jenna always made herself available for questions and kept us updated on the progress of our refinance. Closing went as expected and on schedule with our rep dealing with the escrow company and arranging the notary. NASB portal was great for easy document uploads and disclosure delivery.

Brett ** was extremely helpful and responsive throughout the entire process. We had a unique situation with us living in Canada and trying to refinance properties in Minnesota and Michigan. We ran into some roadblocks that Brett was able to navigate and find solutions. The overall process took longer than I expected, but Brett was honest about where we were in the process and quick to provide updates whenever I asked. That level of customer service prevented me from getting frustrated or discouraged along the way and was actually one of the main reasons we chose to refinance with NASB to begin with.

Anthony constantly communicated with us all the way through the refinancing process which was key to providing a 5 out of 5 star service. He answered all questions ASAP and even on weekends. We highly recommend this banks services. Thanks again Anthony!

Communication was fine, but not a lot of heads up on the closing timeframe. But very responsive to email and questions. Not a lot of drama and glad to work with NASB and Lauren N again! The rate was fantastic and couldn’t find anything better than what they provided.

Jason was always helpful and knowledgeable throughout the whole refinance process. He also helped me get the best rate and lender credit I wanted. Jason is also attentive with quick email communications. I have and will continue recommending him to friends!

I am happy with my refinance with NASB. I received great rates and wonderful service. They delivered on everything they promised and then some. The communication all throughout the process was wonderful. I am happy to recommend Jeff and NASB to anyone for refinancing.

By far the best mortgage lender in the KC metro area. Definitely recommend Kyle ** and the NASB Alderman group for any mortgage needs. I would recommend them to all my friends and family! Kyle and his team went above and beyond to make our experience the best possible.

Anthony did a super job through the whole process. Very responsive and easy to get a hold of. Always had an interest for any question and with respond immediately. Consistent follow-up to make sure I had all my questions answered or if I need anything.

We had a great experience with NASB and more specifically Warren. He went above and beyond to ensure we were happy with our rate and made the entire process seamless. We are very happy that we chose NASB as our lender.

This is experience was nerve racking at first but with all my questions being answered and being reassured everything went well. Every email was answered within an appropriate amount of time or we were directed to where to find what was needed.

We recently did refinancing of a couple of our investment properties with NASB. These guys are very professional. Though we were caught in the tsunami of refinancing applications, they kept well informed and finally drove the transaction to successful completion. Was indeed a pleasure doing business. Thank you!

Had a great refi experience with Kurt ** at NASB. Kurt let me know every week how far along in the queue we were for getting to underwriting, and the loan closed almost to the day from when he said it should in the beginning, so expectations were managed really well. The back and forth with the underwriter for paperwork was minimal, and communication with Kurt was always returned promptly and in a very helpful manner. Great experience all around!

Brian was very knowledgeable and had quick response times. NASB is absolutely fantastic! It’s great that NASB closing costs were so much less than all the competitors. I’m so glad I got a Costco membership, thanks Brian and everyone at NASB.

Larry ** is an extremely professional and very helpful Loan Officer for NASB. I feel very confident all decisions made with Larry as my resource are in my best interest. I would not hesitate for a second to recommend Larry to assist anyone in need.

We were in constant touch throughout the process which was very helpful. All questions were answered promptly and are appreciated. The steps were clearly explained as we went through the process and access to online portal was easy to navigate.

Great trustworthy service, I fell in the hands of an honest and capable expert, and everything went smoothly. Todd ** was prompt, responsive, and helpful and even with the long COVID-related processing time the results were as we had agreed. The NASB portal was convenient and easy to use also. Thank you.

Anthony went above and beyond to get me the best interest rate. Given the high volume of refinance activity right now, he was great at communicating expectations and was upfront about the timeline for closing. Anthony was responsive and quick to get back to me with any questions. All-in-all a great experience!

Having a Costco executive membership has its perks, but I have to say that my refinance through NASB was one of the best perks that I have ever used. John ** and his team did an incredible job of keeping me informed during the entire process. They were very honest and overall great to deal with. I have recommended NASB to all of of neighbors!

It was a pleasure working with Erik and his team on my home refinance. They were responsive and friendly and made the process so smooth and easy. I am very satisfied with the service I received from the folks at NASB. I would highly recommend NASB in the future.

Had a great time working with Todd and the team at NASB. Would work with them again for sure. Thanks for all the help and low rate. Great value for sure. Glad I found them through Costco site. Keep up the good work.

Hi. I had a fantastic experience working with RJ **. He was extremely professional, very communicative, and transparent about the process every step of the way. With my high credit score and ratios - I could have gotten a loan anywhere. NASB took significantly longer than promised to close on the loan due to demand for the great deal, there were many times I thought to jump ship and go to another Bank. It was only because of RJ, his integrity, and his constant updates that I waited it out and completed my closing last week. 5 stars for this top notch contributor of excellence to your firm.

Mike ** has been the loan processor for the 4 houses I have purchased in Lee's Summit. Mike does an amazing job of keeping the process organized; letting me know at each step what is required. Even with the pandemic, we were able to close by the closing date with no major hiccups. I highly recommend NASB for your home loan.

I am grateful that I was able to secure my loan at the interest rate that I was given. NASB was willing to work with me through the pandemic, underwriting did take some time to get through but overall experience was great.

My overall experience with NASB was phenomenal, my loan officer (Mark) and his team made the first time home buying experience interesting, and we were able to close on the property ahead of schedule. I will highly recommend anyone who is looking for a loan to work with NASB as their service is truly excellent.

Our 2 loan processors were very helpful and made us feel like they were doing everything for us. Curtis ** and Melissa ** did a great job. Thanks for their help and NASB is lucky to have them as reliable people working for their company.

Jeff has been more than helpful, both in our initial purchase/finance, as well as throughout the refinance process. He is very dedicated to his client, and works over time to provide comfort and relax any anxiety. He is a super addition to the NASB team. We will continue to look to working with Jeff in the future, after all, who doesn't appreciate an APR drop from 3.75% down to 2.25%???

Another veteran recommended NASB to me. I tried to work with other company's for the IRRL. However, there many challenges we endured with these other companies. My friend recommended NASB, and NASB made it an easy process, they know what they are doing.

NASB Uses a web portal to keep a collection of documents for those you need to read or to save documents that you have scanned in and are required in the refinance process. California law requires a lot of documents, so it was handy to have this portal. At the end of the process, the final closing went very smoothly and I was happy with the process.

King and the team took care of us and communicated every step up the way. Couldn’t be happier with our experience. Will recommend to friends and families to address their future mortgage needs. Thanks again.

Overall I had a very positive interaction. Mike had excellent communication and was very transparent. The closing took a lot longer than expected so no five star but really good experience. I would definitely recommend Mike and the team and NASB.

The Costco partnership provided for a very low origination fee, that paired with the best rate was the primary reason for using NASB. Was told upfront it would take 90 days to close and it was actually closer to 120 and that was with a complete file at submission and a property inspection waiver. Loan officer was direct which works for me, I understand the process, not real friendly/customer service oriented.

The entire process was made extremely easy and every promise kept until the end. Very accommodating and best deal out there. Excellent communication along the way. RC was the best loan officer we've ever dealt with. Would highly recommend to everyone I know.

Previously, I did refinance through known agent. This time, I tried Costco platform and NASB help to finish the whole process. Processing time is a bit long, but acceptable considering Covid19 time. Overall experience is beyond my expectations. I definitely will recommend this to my friends.

I was very pleased with the work of Nick **. He contacted me and advised that he could refinance at an attractive lower rate. He completed the deal. I had to adapt to the new "norm" of several more steps than previously required for refinancing.

Process was clear and easy, questions were answered quickly. Overall a great experience. Really like the ease of using the portal to upload and sign docs. Time to close was longer than expected but understandable for current market conditions.