North American Savings Bank Reviews

Extremely unhappy with the way NASB has held up my insurance money as my family has been trying mightily to recover in Florida from the flooding caused by Hurricane Helene. Customer service appalling. I've purchased 3 homes with NASB and, until now, loved them. Yet, in my family's time of need, they let me down. Never again.

Didn't know what a barndominium was… In an effort to keep this short, sweet and to the point don't deal with a mortgage company that doesn't understand real estate. We decided to give our business to North American Savings Bank because of the perceived large offering of products for mortgages. To set the stage my wife and I have credit scores at or above 800. No consumer or auto debt and the only debt we have are two secured mortgages that have rental income that more than cover their costs. We own three properties. One residential, one rental and one commercial, With a total equity north of $1.3 million. We started our mortgage journey with Dirk ** (loan officer) and explained to Dirk that we were looking at and had made an offer on a property consisting of 95 acres and a barndominium. We gave him the listing information and discussed what that property was and what our intention is.

Do not get a mortgage with NASB if you are an investor. They were suppose to pay down my HELOC not close my HELOC that I had against a different investment property. I explicitly discussed it with them. They closed it without discussing it with me or informing me of that course of action. I now have to go through the costs and two months of work it takes to get a HELOC. In addition even though I responded to all their documentation requests (about 10) within 24 hours they still went beyond the lock period and charged me for it even though it was their fault. I would highly recommend not doing business with them.

John ** is a thief. We went with him to buy our first house. He advertised a fancy low rate and credit at closing so we went with him. He had 45 days to meet closing but can't even meet that. We had to bug him repeatedly to get the appraisal scheduled even though we paid for it over a month before closing. He waited several weeks to finally get it scheduled so then it had to be expedited. He wanted to charge us the fee to have it expedited but we complained about that so he claims the company will reimburse us at closing. Now they are telling us that we won't get the appraisal back before closing so we will have to push it back.

I initially reached out to NASB to start a pre-approval for a home loan but did not hear back. I reached out again and this time I got Kurt P. how was more than willing to help. While I searched for a home and placed offers, Kurt was always available to help. These loan officers are extremely busy, so it helps to be proactive and provide them with all the documents they need to keep the process moving along. I was dealing with a VA home loan and NASB had the best rates, would definitely recommend.

I worked with Rick M. from their Kansas City MO Office. This Bank works with an appraisal Management company (Pendo Management Group) that discriminates based on race. The appraiser purposefully ignored recent changes made in the property (new/updated 16ftx32ft deck in last 2 months, updated kitchen and bathroom with granite counter tops in last 4.5 years)... The report says no updates made in the last 15 years. Results devalued my home by $50K. I point out all of these to Rick. He reached out to Appraiser, the appraiser said they forgot to check a checkbox to indicates updates were made. I said to him, he wrote "No updates in prior 15years..." That 's not forgetting. That's purposefully lying. They updated to add those but no change in market value. I am reviewing NASB as well because they are enabling this appraiser.

From the application and through the closing to the download and printing of all the paperwork I am pleased and impressed with the professional and seamless transition every step of the way, Greg ** was amazing and went above and beyond, he is the real deal. He gives you all details, explain you how things will go and at the end, he delivers!!

Rob ** with NASB was professional and easy to work with and did a stellar job securing favorable rate for my mortgage refinance. Rob stayed in constant communication throughout. He was patient when answering my questions or explaining the process. I'm glad I had a chance to work with him and NASB. Highly recommend.

Ben made the refinance process extremely easy and communicated with me every step of the way so that I never felt lost or unsure of what I was doing. I am thankful to be saving money on my new home loan. Thanks Ben!

The experience was easy and our loan consultant was very responsive. Although the process was a lengthy one due to demand, our loan consultant was good about providing status updates. We received a great rate on our 20 year refi too.

Warren and the team at NASB were incredible. They helped me every step of the way, they were quick to respond with any questions via email or phone, and they were upfront with my rates and fees. I never felt pressured and they were transparent through the whole process. I can't thank you guys enough for making my first time home buying dreams come true. Thank you, thank you, thank you!!!!

The process was very simple and easy to follow, The time from start to finish was exceedingly long due to the very large number of refinance loans in the 4th quarter of 2020. In retrospect, I would choose my own Title Company to handle all closing issues (local company)

When we decided to refinance our house, we found NASB through Costco, and it was an awesome choice. The cost was excellent, the financing options were flexible and well presented, and the customer service through the process was exceptional. I would absolutely recommend NASB.

The process took a little longer than expected but Joe kept us informed throughout the time. We made a last minute change that Joe and NASB handled without adding time to get to closing. The closing at home was also an added bonus given the current pandemic. We would be happy to refinance again w/ NASB.

Rates were very good. Kurt ** was experienced, professional, kept me well informed and provided great customer service. Closing was made convenient by an attorney coming to me. Interaction with the title company was not as efficient or satisfactory as I expected.

My loan officer was very helpful but the company took way too long to get refinance done. More than 3 months. I submitted my application on Oct 2020 and closing was Jan 2021. This was the longest application waiting process I've ever been for loan application.

Very professional and friendly service, especially considering the trying circumstances of doing this during a pandemic which lengthen the process. Casey was always quick to respond and address any issue. Working with a bank in another state could have been more difficult, but NASB provided service as good or better than I’ve had in person in my hometown. I would recommend NASB.

NASB team, and Luke ** in particular, did an excellent job servicing my refinance. I was a little nervous doing it all online, but the portal was easy to navigate, Luke was very easy to get ahold of and responsive when we had questions. Would recommend to anyone looking for a great deal on a refinance. I shopped multiple banks and credit unions, and no one could beat the NASB rate, and the deal they have with costco executive members for fee limits.

My first encounter with a loan officer was very distasteful, the individual was very rude and condescending and the only reason I went back was because they offered the lowest rate. Fortunately our second loan officer was nice but I will say the communication was lacking. Our process took about 4 months which is extremely long. Also our employers were asked 3 times to provide paystubs even after we provided them ourselves and that seemed to be a bit of an annoyance. Overall, I’m just glad our refinance is finally done and over with.

The NASB team did a terrific job. Anthony worked with me to get us the best rate and really went the extra mile to make sure all our needs were met. I highly recommend using NASB when looking to refinance.

RC ** was my loan officer for my recent refinance and he was an excellent partner throughout the process. He was honest and clear, informative and instructive and helpful and responsive. He was constantly available and always patient with all the questions I had (and I had a LOT of questions because it was not a process with which I was very comfortable). RC really helped smooth out a very nervous process for me and really made the entire process seamless and easy. I would not hesitate to recommend him for any mortgage or refinance needs (and I'll probably come back to him for any future mortgage or refinancing needs!).

When I shopped around to refinance I quickly found the marketplace was fraught with incompetent or dishonest people. It was refreshing to work with people connected to Costco, that knew value of customer service and if they did not perform well Costco would hear about it. In the end my individual rep was outstanding. He did everything in his control to deliver top notch, professional service.

Bob was very upfront with all details of the loan from rate to fees. When he recommended different terms/options it did not feel like a just another sales call. He kept me apprised of all timelines. I was pleased with my rate and term.

Overall our refinance experience was amazing. And I think mostly because of our lender, Jake **. He made sure to explain everything that was happening in a way that we could understand. He kept in constant contact, updating us throughout the entire process. He goes out of his way to help and was always available. We are very satisfied with our process.

I have nothing but good things to say about my recent experience refinancing my mortgage. My mortgage broker was extremely professional and kept me up-to-date all along the process. Everything was very efficient and pleasant. I would highly recommend this company for anyone wanting to refinance their mortgage.

RC was great throughout the process, even though it took a long time because of the backlog. He reached out periodically to make sure I didn't have any questions, and was immediately responsive when I emailed him. Would definitely recommend him to anyone else who is looking for a great experience through this process.

Great job by the team. Kyle ** did our loan and did a great job. We appreciate the team at N.A.S.B. Our closing was completely smooth as well. Again, thanks to everyone for the professional service.

Working w/ NASB through Brett was a really good experience. The wait times to close, and the time it took to wait for additional documentation to be verified, could have been better: It took us upwards of 4 months to close. Some of this is due to COVID, but still. Overall, positive experience!

It takes NASB way too long to close on a simple re-fi. The last delay was waiting for a doc that was sitting in the portal for 4 months. I did refer a friend, but he couldn't get any information without first submitting a loan application. I could keep going...

Rick was very responsive throughout the refi process. Whenever we had a question, Rick responded very quickly and thoroughly. The refi took over 3 months but it finally got completed. Rick did tell us ahead of time that the refi was going to take longer than normal due to high volume. Overall very satisfied...so far.

I would definitely deal with Bob again. I couldn’t have asked for a better partner in refinancing my loan. He was always there and really good about explaining every detail of the process to me. His rate was the best I found.

Jansin was great with customer service. She always called me and kept me in the loop. She made sure that I was informed about all paperwork that she needed which I got to her immediately. I appreciate her good customer service and I have recommended her to other people and I will continue to. She’s a great loan rep and she should be commended by her employer!

It took a number of months to complete, but that was all explained upfront. The interest rate was locked so it really did not matter. Jeremy was very helpful and kept us update along the way. His assistants were also helpful in complete needed information.

Bob and team are great to work with! Their web portal makes it easy to keep track of documents and requests as you move through the refi process. They keep you updated and are proactive in getting missing items. Closing was convenient and done at home.

Thank you to Adam ** and NASB for providing the home loan for our house. Our lender worked with us by providing the tools needed to get qualified for a home loan, made each transition of the loan process smooth, and kept us up to date throughout the entire process. We would definitely recommend Adam and NASB to others.

We were extremely happy with our mortgage refinance experience with NASB. Joey was awesome to work with; he was very clear in what documents/information was needed and responded to our e-mails and phone calls same business day. This was our second experience with NASB and Joey and we will definitely recommend them.

This is the second on line mortgage I have obtained with NASB. Their rates were as low as any I could find. Brian and his team at NASB made my mortgage refinance about as simple and painless as possible. I found their on-line portal for reviewing and signing documents easy to navigate.

We had a great experience refinancing with NASB. Our loan officer Alex ** is a fantastic professional -- he explained the process and timelines clearly and thoroughly and his loan estimate was right on the money. The processing and underwriting team was easy to work with, very friendly, and right on time with everything needed to close. Even the notary they used was great! The rate and fees they offered were better than anyone else we looked into, so the excellent customer service experience they provided was really a fantastic bonus. Very highly recommend Alex and the whole NASB team for your mortgage needs.

Kurt was an excellent guide to helping me refinance my house! His explanations made the process easy and he made the process very smooth! I didn't have any back and for with the underwriting because everything was so clear thanks to Kurt. I would definitely recommend NASB to my friends. Actually, I already have begun giving out Kurt's name as a reference! Thank you

The loan officer failed in his duties to explain all issues on the loan. The bank took 8000 of my escrow money and applied it to the loan without my permission. Once the problem was identified they did nothing to correct the issue.