North American Savings Bank Reviews

Extremely unhappy with the way NASB has held up my insurance money as my family has been trying mightily to recover in Florida from the flooding caused by Hurricane Helene. Customer service appalling. I've purchased 3 homes with NASB and, until now, loved them. Yet, in my family's time of need, they let me down. Never again.

Didn't know what a barndominium was… In an effort to keep this short, sweet and to the point don't deal with a mortgage company that doesn't understand real estate. We decided to give our business to North American Savings Bank because of the perceived large offering of products for mortgages. To set the stage my wife and I have credit scores at or above 800. No consumer or auto debt and the only debt we have are two secured mortgages that have rental income that more than cover their costs. We own three properties. One residential, one rental and one commercial, With a total equity north of $1.3 million. We started our mortgage journey with Dirk ** (loan officer) and explained to Dirk that we were looking at and had made an offer on a property consisting of 95 acres and a barndominium. We gave him the listing information and discussed what that property was and what our intention is.

Do not get a mortgage with NASB if you are an investor. They were suppose to pay down my HELOC not close my HELOC that I had against a different investment property. I explicitly discussed it with them. They closed it without discussing it with me or informing me of that course of action. I now have to go through the costs and two months of work it takes to get a HELOC. In addition even though I responded to all their documentation requests (about 10) within 24 hours they still went beyond the lock period and charged me for it even though it was their fault. I would highly recommend not doing business with them.

John ** is a thief. We went with him to buy our first house. He advertised a fancy low rate and credit at closing so we went with him. He had 45 days to meet closing but can't even meet that. We had to bug him repeatedly to get the appraisal scheduled even though we paid for it over a month before closing. He waited several weeks to finally get it scheduled so then it had to be expedited. He wanted to charge us the fee to have it expedited but we complained about that so he claims the company will reimburse us at closing. Now they are telling us that we won't get the appraisal back before closing so we will have to push it back.

I initially reached out to NASB to start a pre-approval for a home loan but did not hear back. I reached out again and this time I got Kurt P. how was more than willing to help. While I searched for a home and placed offers, Kurt was always available to help. These loan officers are extremely busy, so it helps to be proactive and provide them with all the documents they need to keep the process moving along. I was dealing with a VA home loan and NASB had the best rates, would definitely recommend.

I worked with Rick M. from their Kansas City MO Office. This Bank works with an appraisal Management company (Pendo Management Group) that discriminates based on race. The appraiser purposefully ignored recent changes made in the property (new/updated 16ftx32ft deck in last 2 months, updated kitchen and bathroom with granite counter tops in last 4.5 years)... The report says no updates made in the last 15 years. Results devalued my home by $50K. I point out all of these to Rick. He reached out to Appraiser, the appraiser said they forgot to check a checkbox to indicates updates were made. I said to him, he wrote "No updates in prior 15years..." That 's not forgetting. That's purposefully lying. They updated to add those but no change in market value. I am reviewing NASB as well because they are enabling this appraiser.

From the application and through the closing to the download and printing of all the paperwork I am pleased and impressed with the professional and seamless transition every step of the way, Greg ** was amazing and went above and beyond, he is the real deal. He gives you all details, explain you how things will go and at the end, he delivers!!

Rob ** with NASB was professional and easy to work with and did a stellar job securing favorable rate for my mortgage refinance. Rob stayed in constant communication throughout. He was patient when answering my questions or explaining the process. I'm glad I had a chance to work with him and NASB. Highly recommend.

Ben made the refinance process extremely easy and communicated with me every step of the way so that I never felt lost or unsure of what I was doing. I am thankful to be saving money on my new home loan. Thanks Ben!

The experience was easy and our loan consultant was very responsive. Although the process was a lengthy one due to demand, our loan consultant was good about providing status updates. We received a great rate on our 20 year refi too.