Navient Reviews

I don’t understand how Navient continues to do business! These have got to be the some of the Biggest CROOKS there are! How in the world can Navient be sued by [Several] Attorney Generals, and still be in business, doing the same exact thing?! Is ANYONE Monitoring Navient?! And, unfortunately, when I (who live in Somerville, Massachusetts) reached out to the Attorney General’s Office, they were of Absolutely NO Assistance, though I could (and still can) Prove over and over again, how dishonest this company has been towards me. Maybe it’s all politics… Really Sad that They (our politicians -of any sort-no matter the party) only want to hear “Your story” or help if it gets them in/on the news, or it’s time for election. Navient does NOT provide the correct information. They only respond to your request, of their choosing, and their response [Most Times] does Not help, in any way.

Navient always gives me inconsistent information. I applied for a forbearance due to moving related reasons a few months back. Then with a different rep it turned out it had only applied to one of my two loans, this was annoying but I managed to make the payments anyway despite I should have been on forbearance at this point. I talked to a rep who claimed it would start August but in late July I still got a Bill when I checked what had happened they back dated it without my permission, then told me there was nothing they could do. There are probably worse companies but this one is the worst I have to deal with by far.

Updated on 07/07/2023: You've been told multiple times and I reported you for the harassment. But yet you still keep it up! You didn't follow through with the terms you offered when I first signed up back in 1999. You keep saying I qualify for relief and then say I don't. Make up your mind. Constantly call and email to get me to re-finance the loan. NO!! Why would I pay more and longer?? Last time I'm telling you to leave me alone. I'm on disability from an accident that almost killed me. And my health is very poor to where I go at any time. Leave me alone for the last time. I'm not joking!!!

I emailed them my forbearance form and paystubs but they denied it. I explained to them many times that I can’t afford the payments. They only care about money. They wants money and don’t care about us.

You'd think the company would make sure their website works 24/7. Have had an account for +15 years. Out of the blue, it deletes my email address, sends me snail mail to update it--but their fricking system won't take any email address input. The kickers--their online chat is for ** and if you want to send an email to them--you have to have a listed email in your profile--the very problem I'm trying to resolve. There's no excuse for non-functioning websites in today's web environment.

I received a Private Student Loan for college in 2005 from then Sallie Mae. I was young and foolish, with no understanding of how loans and interest worked. This loan should not have been available to someone in my position. The loan was granted with a co-signer, my father. After failing out of college I started repayment. Every time I needed help I was mislead or otherwise. I now work in the trades and have been working diligently on repayment. My father needs released as co-signer for personal reasons. This is where it gets ridiculous. I reached out to Navient to have him released as a co-signer. I was Rejected. Reason: I didn’t graduate. I make 2x as much money with better credit than my co-signer but I couldn’t release him because I didn’t graduate college! Ability to repay wasn’t even a consideration in this case. If college is in your future I wish you the best. Navient is a great place to avoid for funding this dream.

Distribution of funds for late/current payment difficult to read for non-finance majors. Have to search 'fine print' for definitions of 'wording' and 'concepts'. Bold faced/red numbers/words distracting and patronizing (similar to text jargon for "SHOUTING"). Overall, I detest making payments on this site!!! Truly unappealing, offensive, and just AWFUL!

I have had a loan with Navient for way to long.. I try every month to log in and check my status to verify payments have been received etc. ... Every month I have to call to get logged in because the website doesn't recognize my login. It tells me my username if I ask the bot but the password is like trying to get into Fort Knox. This is the worst website and I know because I also use the Connect Colorado website for insurance and that one is bad but I believe this is the worst.

I have been making payments to Navient for a student loan over the past 15 years. During that time I have sporadically been unemployed or made less when starting a new position, but I've always made a point to pay this loan down as longs as it's economically feasible. I started with a loan amount of $23,000 and with interest over these years it ballooned to over $36,000. Currently I have the loan paid down to $20,000. Unfortunately I have recently become unemployed again and called to postpone or reduce my payments, but was informed that I have no forbearance options left to me. I asked to see what a reduced payment would look like and was offered a $150.00/month reduction. During the call with customer service I was asked to provide the amount in my savings account since I now have no income.

This company is the worst. Payout??!! What payout?? Those of us who still have loans from Sallie Mae should of all been forgiven due to fraud and non-stop harassment!!! Those of us that still have the loans have the interest rates that keep going up so we are paying for those who "supposedly" qualified for loan forgiveness. BTW who are these ppl who qualified??? Are they real ppl bc every single person I have come across has not qualified for any forgiveness of any type from this company or the government. It's a scam!! The only thing that I can hope for is that I die before these idiots gets paid off and they have to wrote it off. Bc these have made 100% profit off of me already and I still owe them and will never be able to pay them off.