Navient

I really have not dealt with them until Sallie Mae sold my consolidated loan to Navient. I had to be persistent with them about getting a payment plan that I could afford. Found out I qualified for the Income Driven Repayment plan.

I don't have a lot of experience with Navient because Sallie Mae serviced the loans for most of the time I had them (2001-2016.) But I didn't experience any issues with Navient and thought the website was easy to use. My loans were all subsidized Stanford loans, so the loan limits and interest rates were set by the government.

My loan was originally with Sallie Mae. When Navient came into the picture, they offered several repayment options, allowing one to choose the plan best suited for them. When my income fell below a certain threshold, payments were suspended until sufficient income was attained. I can't begin to tell you how beneficial that was to my particular circumstance. A truly considerate and fair company!

I have graduate school loans at Navient and Nelnet. I’ve had these loans over 10 years, and my loan at Navient is an inch away from being paid off. The contrast in experiences is night and day. Navient has been one colossal headache after the next. Nelnet has been consistently fantastic to deal with. For example, my county was recently hit by TS Imelda and the President declared us a federal disaster area. My home was hit by lightning and we suffered damage that cost us several thousand dollars outside of our insurance. Without my even asking, Nelnet saw my county and went in and applied a 4-month forbearance to my account. Navient, on the other hand, sent an email asking if I needed help, but made me call and jump through all sorts of hoops.

Please, while reading my review feel free to insert expletives when you see the "%" sign. For the last 2 % years, since I started paying back my freedom from the % Navient, I have not once been able to sign in without being blocked after 3 % trials. I got to the point where I noted my % password on top of my % monitor. Yet, as soon as I try to log in, % Navient website blocks me out. I've changed the password so many times that I am running out of ideas for passwords. This % website is as % as the slave owner Navient program. I should have stayed clear of these loan sharks.

I started out with a $20,000 or $25,000 loan after earning my master's degree in 2011. When I called to state that I was struggling with payments, Navient (then Sallie Mae), cheerfully told me I could defer the loan. Then when Sallie Mae became Navient, agents continued to cheerfully tell me I could defer year after year after year. Well, a thing too good to be true really is!

I have graduated from Everest Institute 2011 and ever since then Navient lied to me, harassed not only myself but my co-signer with phone calls everyday from morning to night. They call even if my payments are on time. There was times I called and was put on hold for 20 mins or more before representative would take my call. They made false statements on how I am two months behind when I am not. They have taken their payment out of my account early, which has costed me tons in overdraft fees. They also have double charged me before too, taking two payments out at once. This company is nothing more than money sucking criminals. They refuse to work with me in the in the past when I was unable to make payments. I have had enough of the harassing phone calls and their lies. I really regret getting student loans through them. Now that Everest Institute is no longer around, they claim there is nothing they can do for me.

Navient said they couldn't give me a guaranteed estimate on what my new interest rate would be without an application, but gave me a rough estimate of X%. Navient then advised me to submit my application to receive an estimate. They explicitly told me that after I received the estimate I would have paperwork to sign to confirm that I wanted to go through with the consolidation. So, I submitted my paperwork and supporting documents. I soon decided against consolidation, and figured that once things were processed, I would reject it. Well, 2 months later, I suddenly received notices from my new loan provider that a consolidated loan had been dispersed. I called everyone, and there was nothing I could do to undo it. And my interest rate was almost 2% higher than Navient's rough estimate of X%, to boot. Navient tricked me into consolidating my loan against my will. I could never have imagined I couldn't trust them. Be careful if you're dealing with them.

They disabled my account and refuse to open it back up for me SO I CAN GIVE THEM MY MONEY because my dad's deaf and can’t speak on the phone. And they need him to speak on the phone in order to unlock my account so I can pay them????

They left a message once. It was for a strange name. Now they call all hours of the day and night. I have owned my condo for 4 years and have had the same number ever since. Whomever they are trying to reach they simply have the wrong number yet the call continue, again, non-stop and are getting earlier and earlier in the day and well into the night. The few times I have tried to answer the call there is nothing but silence. I tried their website but there is no way to contact them without offering my own personal information.