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Navient
Overall Satisfaction Rating
1.31/5
  • 5 stars
    1
  • 4 stars
    2
  • 3 stars
    0
  • 2 stars
    3
  • 1 stars
    45
Based on 51 ratings submitted in the last year
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Navient

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694 Navient Consumer Reviews

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Page 2 Reviews 11 - 20
Rated with 1 star
Verified Reviewer
Original review: June 21, 2019

Navient screwed me because I had consolidated my private loan with two other accounts from different creditors through National Debt Relief. The attorney DBA National Debt Relief attempted to contact them several times in an attempt to negotiate my debt down. Instead of working with my attorney, Navient wrote my account off as bad debt two months ago claiming that the attorney never contacted them. I know for a fact that they are lying. Can't wait to have this debt paid off and be done with them for good!!!

7 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: June 15, 2019

I was attending ITT Tech when I first started dealing with Navient. Worst mistake ever! I was still in school and almost done my classes when ITT Tech went bankrupt and closed. I attempted to contact Navient to eliminate my debt. I was given the run around and told that I could that I could do a deferment until I am able to get back in school. I informed them I was a medically retired veteran and a single parent. I was told I could do debt forgiveness. I was not given any other info. I was pretty much dismissed. I had to change degree plans due to not being able to transfer my credits because I wanted to debt forgiveness. This company constantly increased the amount I owed on my loans although I was still in school.

I asked about their low income option, after learning years later it was an option, and was told once again I could defer. This has been a complete disaster and a true hardship. I cant buy a home, get a loan, finance a decent car and can barely get approved for a house to rent due to my credit after dealing with Navient. I was attending school to make a stable environment for myself & my children but instead ended up wondering how I am ever going to reach stability and not have to live pay check to paycheck.

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2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 8, 2019

Beware when taking out a loan with these people. You would be better off with a payday loan. My daughter borrowed $5,000 in 2009 and paid $55 a month (presumably the interest for $5,000) from 2009-2015 when the payment went to $126 per month (principal and interest). So far she has paid close to $10,000 for a $5,000 loan. For a year we doubled the payments to pay down the principal which at the end of that time we miscalculated by $30. They called every 10-20 minutes for a $30 shortfall even pestering her 85 year old aunt who recently had a stroke. They have started up these tactics recently and when I complained they arrogantly responded in writing that they can use any means necessary to collect a debt. This debt will be paid off in July but we leave them with nothing but disdain for this company. And oh by the way they are soliciting us weekly to refinance. I'm just hoping they crash and burn.

10 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 7, 2019

I had a 4% fixed rate loan on $90,000 - I paid $700 a month and half of it went to principal. They said it was "compounded daily" - it's not 4% then, it's 50% and they are very deceiving and crooks. I don't mind paying back my loan, but this was just pure robbery. After 10 years I had to include $64,000 balance due in my house loan.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 30, 2019

I in 2007 needed to take out personal student loans to finish my bachelor degree. I took a loan out for 1,000 and another for 10,000. I started repayment on my loans in 2013 and they were grand total of 15,467. I have been paying for 5 years 237. I recently had to file chapter 13 and because student loans cannot be discharged or excluded they upped my interest rate to 12% almost one year into chapter 13 and it has grown to 19,000 and to think for 5 years I have paid 14,220 and when I get out of my bankruptcy I will have to owe over 30,000 because I am sure they will raise my interest 3-4 times.

I am at a lost. I would end up getting 11,000 and paying 50,000. I guess that's why the wealthy get wealthier. I think while in a bankruptcy you shouldn't have to pay compounded interest or any interest. This is what a bankruptcy is for, not lead you to paying big banks who file bankruptcy and get funded by the government to make money. I will vote and campaign for any presidential candidate who can address and resolve my issues with student loans. Education is not worth it if you pay for the rest of your life with nothing to show for it.

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2 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: May 21, 2019

God help you when you get in the grip of these criminals. It would take pages to explain their incompetence and dishonesty. The people who work here must empty their souls of any integrity they might have had before going to work. They ripped off my poor wife with insane interest almost doubling the loan amount. Thank God we found a way to pay them off. BUT WAIT. They are working hard, I MEAN HARD TO FIND A WAY TO KEEP THE CHARGES FLOWING. Even though they made a huge mistake, which cost more interest, they would not waive the charges. I fear they will keep finding something to nickel dime us to death. THIEVES AND CRIMINALS. SHAME ON YOU! Someone needs to stop them!!!!

10 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: May 17, 2019

My original student loans were with Sallie Mae and they were consolidated and sold to Navient. For some reason, the current enormous amount owed seems to have grown out of nowhere. The amount is so high I will never even make a dent in the amount.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 15, 2019

I am in a rehab program for my student loan debt held by Navient. Pioneer is the company I entered the student loan rehab program through. They based my repayment on my income and it has helped me a lot. However none of these payments or the garnishment Navient had on my pay are reported as payments to the credit bureau.

Navient had my wages garnished every pay. I know I was behind in my payments and understand, but when I have spoken to them in the past about setting up payments their requirements were unrealistic for my income. The garnishment was taking about 33% of my pay each month which left me completely broke every payday. Since I have made my rehab payments, the garnishments have just now been lifted after 5 months of on time payments. However, this entire time, even during the garnishment period of about a year, interest continues to accrue. And even now during the rehab program interest continues to accrue, meaning I will never be out of debt with these people. The rehab program lasts 9 months.

I own my home and wanted to take an equity loan out to pay them off completely. This is the only thing on my credit report that is negative. However, between them and AES reporting on my credit a status of "unknown" and "collections" for 2 years, no one will give me the loan I need to clean this mess up. It has become a vicious cycle and I just can't seem to get out. The rehab program helped with the garnishment, but it didn't stop Navient from reporting negatively on my credit, keeping me from finding a better solution to lump all of my student loans together under an equity loan. And I know some say the interest rate for a student loan is better. But considering I have been paying interest on the garnishment period and also during the rehab program, I'm not so sure staying with this company is wise.

I am reading news that they no longer have a contract with the Federal Government to collect Federal Student Loan payments on their behalf. I think this took a lot of accountability off Navient and they are now free to practice however they see fit. My student loans are over 15 years old and it looks like I will die in student loan debt. I do not recommend Navient to anyone!

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5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 11, 2019

Consider this a fair warning to those who use Navient as a lender. They will stop at nothing to collect payment if you fall behind on payment for any reason. This includes robo calls throughout the day - every single day. They’ll ask if you can borrow $$ from friends or family to bring the loan current. You can do a forbearance but then your payment amount will go up. Even if you make payments on the past due amount - they will keep calling!!! There’s a scene in Despicable Me where Gru is going to a bank and it shows a figure eventually getting crushed under a pillar. That bank should be Navient. They are the most aggressive lender I have ever had the displeasure of dealing with.

7 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: May 10, 2019

I received loans for Navient. I am currently taking a little time off. I have a 3.7 GPA and work really hard in school. My fiance died, leaving me and my child alone, so naturally i had to take a little time off from school to find work. I called them to work something out so I wouldn't enter repayment, but they lied to me and put me into repayment ahead of schedule. My credit score has dropped 100 points in 24hrs. I was supposed to go look at a new place for me and my child, since we're not in a stable situation and now it is ruined. I'm returning to school in fall, but Navient has entered me into repayment early, ruining my life, and my great credit. I cannot sleep or focus thinking about this. They won't give me answers and just pretend they can't help me even though they said they would. Never ever use Navient. Every single day there are new charges on my account; there is no way that interest is that high.

10 people found this review helpful
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Navient Company Information

Company Name:
Navient
Website:
www.navient.com
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