Mr. Cooper Reviews

BOA transferred my mortgage to Nationstar within the last month. They charged me legal fees and inspection costs without my knowledge for a total of $1800.00, which now I owe them on top of other charges they have stated I owe. I tried to pay them my mortgage and they returned what I sent.

I set up auto payments on Aug. 6th, 2012 after my mortgage was sold to these clowns. Sept. came and they didn't take the payment, so I called them and got not a thing fixed, but a big runaround. Then, only after hours on the phone and faxes, they sent a letter saying it was fixed. The payments would start to come out for Oct. Well, you should guess what happened next. No payment was taken and they wanted to make me pay late fees. I laughed and said I have a confirmation letter stating it was to be done and it was to be fixed. It was not, here it is Nov. and yes, they didn't take the payment out again and they are trying to get me to pay late fees, so I went back to my paperwork and told them it was to be taken out.

Unfortunately, my mortgage was sold to these clowns. I’m just glad interest rates have dropped enough to make it worth refinancing because I am running as fast as I can from this company. I make split payments but I send them in on my own, and they total a lot more than my monthly payment. Now, they keep charging me late fee and keep sending me notices that I am past due and on the brink of foreclosure. And when I call customer service, they are so incompetent they can’t even look up a payment that posted 5 days before. Done, I’m filing a BBB complaint; I don’t think they should be able to continue charging me a late fee when I’m not late.

We were nervous when our account was first transferred to Nationstar as my husband has worked in the mortgage industry for about 15 years and had heard about Nationstar and had heard bad things. Our online research and personal experience have confirmed our initial fear. Communication has been bad, to say the least, but the action that prompted me to write a negative review was the fact that Nationstar withdrew our payment for December (next month), in addition to this month, without any consent or notification. That's $2,800 more than the agreed amount (or $5,600 total, automatically withdrawn!). This is just plain bad business.

Nationstar Mortgage is my new loan servicer. After reading all these negative reviews and personal experiences others are having with Nationstar, I'm very worried about what will happen with my mortgage. Bank of America just sent me a letter saying they sold my loan to Nationstar. I'm almost 99.9% sure they sold it because I recently applied for a home loan modification through the NACA Program. I'm not currently late on any payments, but my income has been severely reduced due to losing my job of 10 years. I found another job but I'm earning almost half of what I used to make at my previous job. This is B of A's way of not helping out their customers, just cutting the relationship and selling to an out of state bank.

My husband and I are in the market for a house. We found the perfect home, a short sale, and submitted our offer. At the time, Nationstar was not the primary mortgage holder on the house. The original mortgage holder approved the sale price, and we began the waiting game while the secondary mortgage holder reviewed the files. In the meantime, the original mortgage holder was bought out by Nationstar. We were originally told that Nationstar would honor the original approval, but a few weeks later, we found out that the original approval was set to expire and Nationstar refused to extend it. This left us starting all over again after already waiting for bank approval for three months. But since Nationstar had recently acquired thousands of loans, we were patient. This was over three months ago.

I paid off my mortgage in August. It is now mid-November. I have been trying to get an official lien release or mortgage release for months. It's impossible to speak with someone who knows anything about this. The automated system, when I call, tells me when my next payment is due even though the mortgage is paid off. This is not a bank. It's a bunch of incompetent entrepreneurs trying to make a buck from you. Beware! I hope someone can afford to pay a lawyer to blow their cover.

NationStar Mortgage is by far the most incompetent company I have ever come across. Despite hundreds of calls, I have yet to come across someone who knows what's going on and cares to help. It all started out with a modification request at the beginning of 2012. That's right, January 2012. After months of calling in & being put on hold, then dropped, transferred to wrong departments, and generally getting the runaround, I was told that the application was denied.

I have had 3 calls this morning, a Saturday, before 10 a.m. Nobody seems to know what the other person is doing. The people you talk to are very rude, don't know their job, are incompetent, and never return your e-mails, or phone calls like they say they will do. We have had such horrible service with Nationstar, we are going to go with another lender. They lose papers you fax in, make you fax them several more times of the same document, and you hardly ever get the same person you want to talk to about your history with them. They are the rudest people I have ever dealt with, including, but not limiting to, hanging up on me when I have told them it was like their 8th call for the day! Horrible and rude company! Stay away from these people, and spread the word to others. I cannot afford an attorney, but I would love to see someone who can, to bring charges against these people.

I have been dealing with this company for three months now in trying to resolve an escrow issue. I am one of the households that were affected by the changing of flood zone change. The company proceeded to inform me that I would need to pay a year's past of flood insurance because I am now in a flood zone. I then had to fight to prove that prior to May of 2012, I did not need flood insurance. Finally, after two months and 12 calls later, they did state I was correct but I would need to pay from the date it was changed; not the date I was notified. The date they put me at was May 20th. I was not even notified until the end of June! I called again and asked how this is fair and they proceeded to inform me that they have every right to do so!

In September we made application to re-mortgage our home. When they ran a credit check, it revealed a 30-day late payment in July 2011. We have never been late making payments to our mortgage lender. Nationstar requested I send them a credit reporting dispute request, which was faxed to them on September 25, 2012. Almost immediately we began getting phone calls and mailings from them to refinance through them. After no response, I called them on October 9 to be told the credit reporting was "resolved by letter" and a letter was sent on October 2. We never received it, so Cici (the rep) ordered a second letter be mailed. On November 9, still no letter in hand, I called and talked to Jarrod, a customer service manager. I asked him to email the letter to me, and I provided him with 2 verified email addresses. He told me he was sending it "right away as we speak". Well, here it is 2 hours later, and I still have no letter in my email, or my wife's for that matter, and the "resolved by letter" credit issue is still on my credit. I'm no IT wiz, but email with an attachment doesn't take 2 hours to travel electronically.

We fell behind in our payments when my husband was injured and had no insurance or benefits to fall back on. We tried to work a modification with First Horizon, who is just one the many scam companies used by Nationstar. They told us we had to be delinquent on our payments in foreclosure before they would consider our request (lie #1!). After dealing with these idiots for 6 months, I was put in contact with a mortgage foreclosure specialist, who never returned calls or e-mails. I faxed them over 65 pages of documents, which they claim they never received. Then I was notified by Nationstar that they now had our loan. They told me to send everything in again and they would look at it. That was 9/2011.

Reading everyone's reviews today opens my eyes to the fact that I am not alone. I have never experienced a company so awful in my entire life, and I worked in real estate and mortgage for nearly 10 years! I became an unfortunate customer of Nationstar mortgage in 2010 when my account was transferred in the middle of applying for the Making Home Affordable Modification program with CitiMortgage. Nationstar was good at first and was helping me get the necessary paperwork together to get things rolling, so that I could keep my home after being laid off in 2009 from the mortgage industry. For the next year, I was countlessly having to send in documents, income statements, bank statements, duplicates of all those documents I had already sent and had proof that I had sent, sending in additional items (including all listed above for a 3rd time) that Nationstar Mortgage wouldn't even tell me they needed unless I called for an update on the loan modification (which I was doing daily to weekly) and receiving foreclosure notices while applying for a program.

In October of 2011, we had windstorm damage to our home. In March of 2012, the insurance company sent us our settlement, which we discovered had to be sent to the Nationstar Loss Draft center in order for them to monitor the disbursement of our funds to our contractors. From the very beginning, we were given incorrect information. And several times, we had to redo the paperwork for the next step. We were never told when there was a problem; we would discover the mistake when we called to ask about the progress. Finally, in June of 2012, we had all the proper approvals and were able to have our contractors do their job.

Nationstar took over a loan in July 2012 from Aurora. That is when nightmares began. They do not send any monthly statements and even though you pay. They always claim to never get the payments. Even after providing proof, they still deny the fact that they got them. After finding this site and reading all the complaints, I decided they were a lot of scammers and have filed a complaint with the Texas Attorney General. It is a very easy process and I urge you all to do the same so that we can help them get what they deserve!

I was first contacted by Nationstar with an envelope placed under my front door that said call this number. Then, they sent me a questionnaire to fill out with all of my personal information and return it to them. At this point, I thought they were just a scam company. So yesterday, I googled them to even see if such company exists. Honestly, they haven't done anything wrong yet, but I find it interesting that where I sent my B of A payments to and Nationstar have the same zip code. Truth is that I'm about $ 50,000.00 underwater with this mortgage, so I probably won't be wasting my time with them.

These people are ridiculous. This company should be shut down. Our mortgage is on an automatic payment schedule yet Nationstar continues to call every half an hour trying to get a payment over the phone so they can charge a fee! I set my mortgage up to be paid on the day it’s due. Stop calling us! It is harassment and I will spend every waking minute if I have to find a way to stop this from continuing!

After 5 years of paying mortgage insurance, it was supposed to come off. They refused and said I needed to pay for a new appraisal because my house was not worth the money. I said okay, yet they never came out to do one. They just said you have to pay it. After 6 more months of this, I went to a local bank and got it refinanced without any problems. Not only was it worth more money, I received a much lower rate. This company is one big scam artist. Do yourself a favor and never deal with them. They should be required to pay back all the money they have stolen from all the people over the years.

My loan was transferred from Bank of America to Nationstar. It took me two years to get them to send me account statements and give me online access to see if and where my payments were being made. They say my mortgage was included in a Chapter 7 Bankruptcy, but I reaffirmed with Bank of America and they bought the loan a year after the bankruptcy. They refuse to report to the credit bureaus that I have been paying on time and in full for four years. I have been fighting with them for at least two years about this.

This company should be shut down. Aurora Mortgage sold my loan to Nationstar in July 2012. Aurora placed forced escrow on my account (taxes and insurance had already been paid) resulting in Nationstar auto drafting my bank account for $786 more per month. This has been a nightmare, and I have spoken to no less than 5 people in Nationstar's escrow department, each telling me they have to review the escrow account.

Too bad I can't select negative stars! Nationstar is the worst company I've ever had to deal with. My mortgage was sold to them in early 2012. Shortly thereafter, I filled out the paperwork to apply for a loan modification through the HAMP/HARP programs. I've tried many times to talk to someone, but I cannot get through their automated phone system black hole. When someone from the company calls me, they just leave their first name together with an 800 number. The number puts me in their black hole with no way to reach the person who called me. I've sent many documents to them, some three times, and they repeatedly claim they don't have them, even when sent certified mail. I've given up with them and started the process to refinance through another lender. I would recommend that this company be avoided if at all possible. Sadly, it looks like many lenders are selling loans to them and the borrower has no say in the matter.

My mortgage too was transferred from Aurora to Nationstar a few months ago. I never had an issue with Aurora for all of the years they serviced my loan. Much like what has been indicated by other folks here, no statement or coupon was mailed to me as promised in the initial letter from Aurora. Since I use Quicken, it was obvious that I needed to pay that month's mortgage payment, so I hand wrote a check and paid the loan without a coupon. I called Nationstar and asked why I didn't get a statement or coupon and they simply stated that a glitch in the system caused my account to be e-billed over email. I stated that I never elected electronic docs and I would like to get paper copies mailed. They said they would change it in their system back to paper - still haven't seen a coupon in 2 months.

About a year ago, our mortgage was sold by Bank of America to Nationstar. Although, BOA was not completely innocent, Nationstar never sent us any information to send payments to them. Not until I contacted BOA myself did I even know the name of the mortgage company that now "serviced" our loan. Sixty five days later, I received the information to send in a payment of which I now owed 3. They also came within 3 days of allowing my homeowner's insurance to lapse for non-payment. All they said to me was, "Just send us the information and we will add it on." Recently, I attempted for 3 days to pay online and either the Nationstar website or Western Union was unavailable. How can you be an effective mortgage company if you can't even keep your website up and running?

Nationstar went onto my property, broke in, changed the locks and threw out my renters all without going to court 1st or serving me any legal documents. Had they and I would have paid the $3k I owed them. They are so bold as to even tell the Sheriff what they did and send me countless reports freely admitting their behavior and confessing to even more crimes during the process. They even gave up others involved in the crime. I was just getting ready to sell the property for more money than I owed them and was working with secondary lender who would have happily received a great portion of their investment. I was set to get nothing out of the deal besides relief and letting go of the past so I could move on. I went to court where the judge said, "They can't do that; you need an attorney." I want criminal charges filed. Then if I want to sue, that should be my privilege, not obligation. Sue a multi-billion dollar corporation with 1000 lawyers on retainer and then try and collect. Even if you win, they will get it overturned by some corrupt judge.

This is possibly the worst mortgage company I have ever used in 40 years. They have a consistent history of changing your due date or amount without letting you know and at the end of the year, they’ll be sending you a late date for fee assessment. I pay online by bank and pay at a certain date and amount. I am never late, yet I continue to get late fees. What is worse is the communication with the company. They just shuffle you off to Buffalo. Never use them again. I will cancel my mortgage as soon as possible.

Last week, after a long wait, we were finally told that the bank has officially given us the clear to schedule our closing. This is my and my fiance's first home so needless to say, we were clueless on what the whole process was like. On Friday October 19th, we scheduled the closing for today, Thursday October 25th, at 9:30am. Our lawyer advised us that the bank would not know the final numbers until the day before the closing. So, we waited patiently yesterday for the papers to be delivered to our lawyer. In the meantime, I prepaid the HO insurance and flood insurance sending all the declarations so we were good to go.

My wife and I originally had a mortgage through GMAC and never had any problems with them. The mortgage was sold to Nationstar and from the outset, I could tell that we would inevitably have problems. 3 years in, we got behind on our mortgage owing them 2 months' worth of payments. Nationstar filed a civil action against us claiming in court documents that they had not been paid for 6 months! We went to court and produced our receipts showing the dates and time that they were paid. The judge denied all of their motions and ordered us to pay them the 2 months. We paid. Now this year, a similar incident happened. No amount of calling them will help you. They are experts at stalling. They immediately referred our file to their attorneys in Atlanta. They stalled any potential remedy that the government has in place to avoid foreclosure.

I refinanced more than 3 years ago and my mortgage was sold to Nationstar. I have dealt with several mortgage companies over the past 15 years. I have never had issues with any of the other companies, until now! I was forced into escrow due to delinquent taxes (of which I had payment arrangements with local tax offices). I received 2 letters from Nationstar requiring payment in full within 30 days for both county and city taxes. I contacted Nationstar to attempt to work with them, but they were adamant on the 30-day period. I could not pay taxes in full on their time period, but did provide proof of payments made. I finally told them, "Do what you have to, but this is all I can do."

It is clear that Nationstar is pulling this same dirty trick on everyone. They have rejected my payment, stalled, long phone holds, hang ups, doubted my word, insulted and disrespected me, accused me of not having sufficient funds in my Bill Pay account, lying about sending the funds, all of it. I finally had to give them my bank account number, which I did not trust them with, and have now given it twice while they still have not taken the funds to pay my mortgage payment, which is now late. Read below for same tactics. This will not be pretty. Big trouble.

I always paid my mortgage on time. In May, I received a statement that I owe two months payments, so I researched my payment with my bank to see what happened and they stated it was cashed by Nationstar Mtg. I disregarded it thinking it was a clerical error and mailed my May payment as normal. I thought everything was fine until I got my June statement and it stated my account was still arrears, so I contacted them and told them that I did mail my April payment and that I got proof that they were the ones who cashed it in April. They asked for a copy, so I faxed it over to them that same day. I then paid my June payment as normal, thinking that the April payment would be resolved.

I've had a loan with BOA for several years when my loan was sold to Nationstar last December. Since then, my experiences with Nationstar have been nothing short of overwhelming, alarming and frustrating. By far, they have been the worst mortgage company or lending institution that I have ever worked with. My first experience started with them not crediting payments when the loan was assumed and charging insurance when I owned my own, and not being able to answer a question when asked; with continuous shuffling. The latest, however, was with them wanting to charge me a horrendous amount on escrow that was unnecessary, and they couldn't explain why! I am definitely refinancing!

I would give 0 star if I could. And I wholeheartedly agree with many that reviewed this company. I wish it were different and I give them 5 stars, but then I again, I probably wouldn't write a review. First of all, for anyone that sees this and has experienced the same problems, please email me at **. Here goes a rather long story. Like many, my mortgage loan was bought from B of A by Nationstar Mortgage back at the end of 2011, November to be exact. I made my first payment through bill pay, which mistakenly got sent to B of A. And they will call you with automated phone calls to harass you and such, even when you are not late. Anyhow, I got it situated with B of A, and they forwarded the payment; however, there was a late fee attached. No problem. My mistake for not setting them up correctly on my bill pay.

Nationstar assumed our Aurora mortgage in July 2012. Although the interest rate allegedly remained the same, we were charged over $6.80 each month on the 30-year principal and interest. Although small, the difference is over $2,000 over the 292 remaining payments. When we contacted Nationstar, they could not explain the difference. It is now October and the mortgage has not been corrected.

Nationstar assumed our Aurora mortgage in July 2012. Although the interest rate allegedly remained the same, we were charged over $6.80 each month on the 30-year principal and interest. Although small, the difference is over $2,000.00 over the 292 remaining payments. When we contacted Nationstar, they could not explain the difference. It is now October and the mortgage has not been corrected.

Never send Nationstar personal data unless it's via registered mail. On 9/11/12, we mailed Making Home Affordable documents in the self-addressed, stamped envelope they provided. On 9/1/21 & 9/21/12, I contacted Nationstar to find out status; they couldn't confirm it was received. I called back on 9/25/12. I was told they didn't have it. On 10/2/12, I called our Rep but didn't get a return call. I called again on 10/4/12 and was told the pkg. was not received and I was asked where I mailed it. I called again on 10/9/12 and they claimed never to have received our pkg. That pkg. contains a great deal of personal information and I relayed my concerns to Nationstar but they put the blame on us just stating we never mailed it and we should contact the post office. They didn't care at all about the loss of our personal data, so we had to do quick action to protect our accounts and work with the credit bureaus to put a security freeze on our SSNs to protect our identities. On 10/15/12, we received a letter from Nationstar claiming we didn't return the documents. The lack of concern by Nationstar and their assumption we lied about returning the pkg. is very insulting. Nationstar should advise customers of the risk of sending personal data and not assume it's the customer's fault nor should they assume they can fax the data.

I have had a loan with BofA for several years, no late payments, no problems, very happy with them. Then suddenly I was notified that the loan was sold to Nationstar. Not knowing anything about them, I just assumed they were about the same. I continued making my payments through online bill pay as I have always done. Then I started getting calls and the only voice mail was incomplete. You couldn't make out what was being said or who was leaving the message. Finally one day I called the number back to find out my account was past due. That can't be, I made a payment several weeks before. I checked my bank and sure enough there is the returned money from them. I called again and was told then that they were having troubles with their system in accepting wire transfers. I was told by them that I could make a payment over the phone that day with additional fee for phone payment. That had me enraged.

I have never missed a payment. I have never made a late payment. After 7 years of timely payments, Aurora mistakenly put "force placed" insurance on my account. They then claim they paid over $5,000 for the premium (which was five times more than the insurance I already had). I sent them proof of "no lapse in insurance" no less than three times. Then Aurora sold my mortgage to Nationstar. Since then, I get a letter every other week and I speak to Nationstar twice a week. One phone call is from the collections department, the other from the escrow department. Somehow, the customer notes do not carry over between the departments. In each of these communications, Nationstar asserts that I owe them over $6,000. They are hilarious. This is the worst lending institution I have ever come across. Oh, in my real life, I am an attorney for banks.

I have been trying to refinance my home with a local company where I live at; however, Nationstar is making this impossible. Where should I start? This company paid my neighbor’s school and town taxes for the year instead of mine. Seeing my neighbor owns 150 acres and I only own 3 is a big difference in amount. After paying her taxes, my escrow amount is in a negative standing. I have been on the phone for hours and weeks at a time trying to get my correct information put in the system to receive an accurate pay off letter to close on my loan.

My mortgage was transferred from Aurora Loan Services to Nationstar. Aurora was holding money that I had received from my insurance company to pay for water damage in my home. After I have fought with Aurora's lawyer for months about my money, the loan was transferred to Nationstar. Deutsche Bank owns the mortgage the last I heard. They won't release my funds and have made excuse after excuse (Aurora). Now Nationstar has it and won't tell me what my loan balances are for payoff nor will they even tell me if the insurance money was transferred from Aurora.

Is there a zero star rating I can choose? I had the horrible misfortune of having my loan sold to Nationstar. I then deiced to see if they would be able to refinance my loan with them into a more secure loan. A 45-day loan turned into a who-the-hell-knows-how-long-this-will-take loan. I have received new documents many times already and there’s no information on how my loan is moving along. Customer service is crap! The responses to emails and phone messages are crap! Their website is crap! It’s the biggest source of frustration in my life right now!

We bought this little "fixer upper" 14 years ago. I truly loved Centex Mortgage, but "life" hit and debt built. I was one of the "desperate" that changed my mortgage to Ameriquest, and luckily after my loan was sold to Nationstar (although they were under a different name then and I looked back and realized I came full circle and I am actually back with Centex!) anyway. I don't understand all of this and wish I had legal advice. My loan should be over half paid down. No, I owe 4 times what my original mortgage was? Hello? I accept responsibility. I know where I made bad choices, but I see where I've been taken unreal advantage of. We just need to figure it out when my husband is forced into a firefighter's retirement in about 8 years. House paid off? Ain't gonna happen unless a miracle does.

I am 15 years old and my life is just crumbling down in pieces because of this company. All my parents and me were looking forward to was just to find a house that we could finally call home. We have spent more than a month waiting for Nationstar to close our escrow. My dad was so close to having a tragic heart attack from all of the pressure and tension going on. It seemed like every time we were so close to closing escrow, they made up stupid things just to push us back to where we started. We already gave our 30-day notice to this house we are currently renting. So basically, all three of us are going to end up homeless anytime this week. We have nowhere to turn. My father is not the type to show his emotions, but today is when I have witnessed something that I could never forget. Once he got off the phone with my uncle begging him if we could stay for a while at his place just until we found a place, he turned to me and hugged me and bawled his eyes out. All I could do was to sit there and cry with him. We are good people and I just don’t get what we did to deserve this. I might just be a sophomore in high school, but I know what my parents and I are going through. I don’t know what to do anymore. I feel so worthless...

I began a refinance with Nationstar in February 2012. At the time, I was told that the estimated time to close would be approximately 60 days. The person that was processing my loan at one point left Nationstar's employ and another loan processor was given my loan to process. Months went by and the progress appeared to be stalled on my loan. The loan processor would not return my phone calls or emails, and only after contacting other individuals I had worked with earlier in the application precession would the loan processor get in touch with me. And when he did, he would ask me to resubmit documents that had been misplaced. In October, I reached in a final attempt to proceed with my loan by attempting to contact the loan processor and a manager but did not receive any return call or email. Finally, I contacted another mortgage company despite losing several hundred dollars in fees and service charges. I would not recommend using Nationstar as a mortgage lender.

We were paying on a property that we fell behind a couple of months and was on a repayment plan that divided the late payments in thirds. I was to pay the payment and the third each month for six months. The company did pretty good applying the payments right at first but as the time went on, they were putting the money in a suspense account and not apply to the loan which then dropped the loan into default. Then, they would not accept any more funds except all the money owed (not adding the suspense account) plus outrageous lawyer fees, title searches, and inspection fees. We put the property up for sale in March. We had an offer for $13,000 more than what we owed and an anxious buyer. We tried to close the 30th of July and Nationstar sent the payoff for the other property we had that had been turned to them by First Horizon. We panicked thinking we were going to lose our buyer.

Due to my divorce, my financial situation changed and I got behind with my mortgage payment. My other lender was understanding and as long as I continue to make monthly payment even though it's late. Since my lender transferred my mortgage to Nationstar, I have nothing but headaches. Now, my mortgage includes a monthly lender's fee of $39 for "Property Inspection". I had called to find out and they keep telling me that it is to secure the loan since I have been late with my payments. Can they do this? Instead of helping me out, they will add additional lender's fee each month to my mortgage? I have gotten tired, and with my less than perfect credit, I am left with no choice but to keep paying this extra charge. If not, I will lose my home. Sometimes I feel like I should just walk away since my house is upside down. So frustrating!

BofA sold my 8-year-old mortgage to Nationstar. Autopay was set up automatically in July 2012 (I have a print out confirming autopay indefinitely). On August 8th, their system “rejected'' the payment for unknown reason (they could not tell me why when I called and there was more than enough money in the account the payment was being withdrawn from). On the same day, August 8th, the payment went through. But because their system rejected the payment one hour prior, they turned off autopay - with no notification to me.

I have had a mortgage with Nationstar for 4.5 years and am paying an outrageous 6.25% on my loan. I have applied for the Making Home Affordable Modification through Nationstar 3 times within the last year to get my payment to a reasonable amount. Every time, after submitting all required paperwork, they come back and request something additional because "underwriting" needs it. Usually, it is tax documentation, extensive banking history, etc. By the time that they ask me for additional documents, one at a time of course, at some point they end up telling me that it has been more than the allowed time, and my information is now considered outdated and can't be used. In order to be considered, I will need to apply all over again. After three times doing this, I was more than frustrated, and I gave up.

Nationstar is terrible. This company should be ripped to shreds! I called to get a preapproval for a property and I was given the runaround. I even spoke to the manager who after 5 calls I was able to speak with. I was told lie after lie after lie. I am so thankful I have nothing invested with this company and reading everyone else's comment saved me a ton of money!

Loan modification - Customer service sucks, sucks and triple sucks! That’s all I need to say about that! Grow some brains you stupid ** company! I wish I lived where your office is located!

My mortgage was just bought by Nationstar. I made several attempts to pay them before they could find an account number for my mortgage. When I finally got the account number, they had started foreclosure proceedings, 42 days after they took over the mortgage. They recorded in their system that they had spoken with me on occasions; they had not. My mortgage has $60k plus in equity. I can only conclude this is a company that is up to no good. I will be changing mortgage company fast. By the way, my mortgage has changed hands 5 other times already. Never did I have a problem or late payment until now! They are crooks, beware!

Last year (2011), I was laid off my job in November. I totally admit to getting behind on my payments. On May 16, 2012, I was served with foreclosure papers. I called the company and was told that if I paid them $2,025 that I could enter into a repayment plan for six months and my house payments would be current. I was working with an associate named Corbin. He stated that the payments needed to be in by the 30th of the month in order to honor the agreement. I paid the initial payment with certified check and have made my payments for four months. I received dismissal papers from the court and thought all was well. Payments have been made before the end of the month each month. Through this whole process, I have received rude phone calls and letters asking what my intent for the property was to which I always replied I am in a repayment plan. After every letter, I would call into the company and try to talk to Corbin. Only on a few occasions did I get through to him and no call was ever returned when I left messages, and talk with one of the customer service representatives.

I am also one of the unfortunate people who had their loan transferred from Aurora to Nationstar. I was in the process of doing a modification with Aurora and my final payment was to be made on July 1, 2012 but my loan had officially been transferred to Nationstar as of June 30, 2012. First thing I noticed is that they never credit me for the last payment I made with Aurora in June. I sent in every single bank statement as far back as February 2012 showing every single payment that had drafted my account and also sent them a payment history print out I had done before the Aurora site went down. They kept telling me wait 30 days for us to receive all the documents from Aurora.

We were notified in June 2012 that our mortgage was being transferred to Nationstar Mortgage from Aurora Loan and we were anxious to start a loan modification process with them since all attempts to complete a home loan modification program with them came back empty; repeated loan apps lost, missing, resent, etc. Now with Nationstar, we are told while our loan modification is in review, there is nothing they can do to suspend our foreclosure process even though their paperwork states that our home cannot be referred to as foreclosed or even sold while it's in review. Now today, we got a notice of sale date posted on our home that our home will be sold on October 12, 2012.

I also am part of the Aurora sell off. I received notification 13 days before the transfer was to be official, so I started doing research on Nationstar in mid June. Good thing, too. It is as though their entire "play book" is online for everyone to see. From messing with escrow balances to charging erroneous or outright illegal fees, they seem bent on putting distressed homeowners into a worse position. What a lot of people don’t realize is Nationstar is not just a mortgage company, they are also a mortgage servicer, an entity that collects payments on behalf of the note holder. The difference between the two is a servicer has no interest in anything but the amount of money it can make on servicing the loan, whereas a note holder has interest in the home itself. The most important difference, though, is mortgage servicers make money on foreclosures. Do a Google search on that and you will see for yourself. It is because of the research I did that I was prepared for what could happen (late fee for paying after the first, not receiving statements, double dipping in bank account, etc).

Nationstar's billing practice warrants feds investigation! Without notice from Aurora (who has mysteriously disappeared - perhaps one and the same? A mortgage scam setup?), Nationstar overtook my mortgage. Now, I live on disability, have $3 more than my mortgage payment, and they claim they had permission via my agreement with Aurora - outright lie. I called Aurora when my check was in the bank to tell them to take the payment. So since July, Nationstar has unlawfully hit my account, at random, five times despite my calls, faxes as they asked, etc. even from my bank manager. This has cost me, with Nationstar's bogus charges and my bank's, at least $660 and made me late for the first time in ages. I have had to shut down my accounts since they are unstoppable.

Avoid Nationstar at all costs! Nationstar charges for online payments. They won't accept an electronic payment from my bank. Although it clears my bank, Nationstar doesn't credit my account until I call each month to find out why my loan is past due. When I do call, they are able to "find" my payment with the "I don't know why it wasn't credited" excuse. I have endured 10 months of robocalls for these issues. On one attempt to straighten this out, I finally spoke to a human, who immediately transferred me to a hold bank. I spent 90 min. on the hold bank until a new recording came on to advise me the office was closed for the weekend. Because of these issues, I fell behind in my mortgage (first time in my life). I was assigned a "foreclosure prevention specialist." After several voice mails, she won't return my calls. The phone tree is endless and it is very difficult to speak to a real person. When you do, they are rude, unsympathetic and not helpful. I despise Nationstar. I am willing to raise my interest rate if I can just get refinanced with any other company.

Lending law violations ignored - I applied for a refinance loan recently through a broker, so Nationstar was not my choice. Boy, am I glad they are now refusing to close on my loan. I had been fully qualified by them, but at the last minute when the loan was to be funded, they held it up because my income was based on disability payments both federal and private so to go ahead with the loan, they needed "proof of continuance" benefits. With my private permanent disability payments, I am sure I receive more than most of the people in their office and my income is far more secure than anyone who depends on a boss who can fire or lay them off at a moment's notice. There is no end date in my policy other than it stops if I begin to earn over $100,000 year or I turn retirement age - 6 years from now.

We had a loan with Nationstar Mortgage and tried to refinance since our rate was over 11%. They said we qualified for a one-year loan modification which would lower our payments about $200 a month. We were happy with that. We worked on our credit score so we could refinance. Now our year is up and not only do we find out you must wait 12 months after a loan modification to refinance but they have almost doubled our payment! Now it is $769.69 and we are told next month it will be $1104! When we tried to refinance, they now say we must wait a year and that it's legal to pad our payment for escrow shortages.

In July, we received notice from BOA that our account would be sent to Nationstar and that after July 16th, nothing was to be processed through BOA. As of August 5th, we had not received a bill from Nationstar. Finally August 12th, I received a bill and logged in immediately to pay the account. First off, the bill was late and then when I paid the account, they used Western Union to process the payment; $10.00 charge! I received my September statement and it says there is a late charge. Mind you they sent the statement for September 3 days after August, so it showed my account past due! I just logged in to check my account. I sent an additional $50.00 towards the principal in August, and they applied it to a late charge!

Previously I was with Suntrust. After a year of fighting with them for a modification, I finally got one. After four months or so, they sold mine to Nationstar telling me that I have to send my payments to this new bank. I started to make my payments to them and Nationstar sent all my payments back. They told me that they had no information about the contract with Suntrust and asked me if I want to refinance. I sent them the paper that they requested me, I do not know how many times. After a year of calling them and arguing always with a different person (and they do not anything and some of them are really mean), I got a modification. I made my first payment and I received a new modification contract with no note or information that the previous contract was not been validated. At this point, I got a lawyer and he told me not to sign the second contract because I already agreed to the first. Here where all the problems started. I keep making my payments, they kept returning them to me and then they foreclosed me. Now I am fighting to save my home! Any suggestion?

Our loan was transferred from CitiMortgage to Nationstar. The problem started when Nationstar would not refund to us our escrow overage. I fought for the first year and was unsuccessful but we were able to get a disbursement for the overage the second year. Now, I am trying to refinance under the HARP 2 program. I submitted my application in April 2012 when I submitted all the paperwork to a loan officer. Since that time, I have had 4 email communications with him, the last being the end of May. I wrote a letter (certified mail return receipt) complaining that I cannot get anyone to respond to me (you can leave voice messages but no one returns your calls) and received two nice letters saying how important customer relations is to them and that my loan agent would be contacting me within a week.

Customer Service could not/would not deal with our problems we had with the company's accounting errors of our mortgage account. Nothing began to be resolved until corporate headquarters was contacted. Corporate Headquarters tel: 469-549-2000.

Refinance under the HARP - First Tennessee Bank sold my mortgage to Nationstar about a year ago. My payment went up $26 without an explanation. I applied for a refinance on June 20, 2012 and sent all the necessary papers in. Since then, I have re-submitted the paperwork two more times and talked with four different people and got four different answers to the same questions. I was promised a closing by August 20, but it is now September 6 and no closer than in June. Every time I call it's the same lie over and over. I believe these people are stonewalling me in order to force me to give up my home or just to continue receiving the higher interest rate.

We needed roof replacement after a tornado damaged our roof. We turned it over to State Farm, who released a check, a two party check. We sent the check to Nationstar Mortgage, who then set on the check. They said that we were behind on our payments (lie) and then tried to foreclose on us. We called them and informed them we were not behind and had the paperwork to prove it. We then asked about the insurance check we’ve been waiting for to replace the roof. They said it was their intention to keep the seven thousand dollars and foreclose on us because we were in bankruptcy. We are in bankruptcy but have not missed a payment.

Does anyone have a supervisor’s number at Nationstar? I have been trying for over a week to pay the balance in full so that I can stop dealing with this incompetent company, and all my new bank needs is a letter stating that this loan is in fact a second mortgage and not primary, which it shows in Nationstar system. You would think someone would respond and assist with this so that they can get their money! I have gone through 6 people who keep saying they have forwarded the request and they will not put me through to a manager! Crazy! In turn, I am continuing to pay this crazy amount of interest!

I have received 3 formal notices from Nationstar stating they haven’t received my payments. The first one was in March 2012 and I called and spoke with Adam who then had me fax copies of cancelled checks. I never heard anymore after that, so I assumed it was taken care of. In August 2012, I received another letter stating I had missed June 2012 and July 2012. Again, I called, got somebody different and was told again to send in copies of the cancelled checks which I did along with the cancelled checks from January 2012 to August 2012 and a letter addressed to Germarie **, Assigned Foreclosure Prevention specialist listed on the letter.

Negligent With Escrow - For two years, Nationstar did not pay my homeowners insurance and I received a cancellation notice. They have been very slow and have sat on my payment in the past. I think they intentionally do so to damage your credit. This insures that you cannot go someplace else. I recently added a second name to my deed. My attorney could not understand why they took so long or why they started sending him my billing statements. Furthermore, the customer service is horrible and I would not recommend them to anybody.

We lost a source of income during this past year and were notified by Nationstar that programs were available to help and keep from foreclosure on our home. This HAMP which was designed to help out people in such situations is a nightmare in itself with regard to the people who work for Nationstar! It makes my blood boil just at the thought of having to go through the process of communicating with someone there who actually knows what is going on or actually cares about anything other than a paycheck. The reps are insensitive, rude, pushy, and unappreciative of the situations that arise. They are badly in need of training and learning people skills.

This is just to update on my complaint on 8/27/12. My wife found the number to Nationstar's CEO's office. His secretary tried many times to find someone to help us with our problem. We kept going up and down the chain within Nationstar. Finally, she got through to the manager for customer service. He was very helpful and told us he would ensure a check was sent to our town for the taxes and that he would FedEx it overnight. True to his word, our tax office called us 30 minutes to closing and stated a check had just been received. He also stated that he would do an audit and find out where our escrow money went and fix our accounts. He was also very concerned that we had this problem and that we couldn't get it resolved within the last 30 days.

My husband and I attempted to buy a house which was a short sale in San Diego. After looking for several months, we finally flew down, and found the house we wanted. Aurora Bank was handling the short sale. The price was $300K. There were several offers and we upped our offer to $305K. That was April 11th, 2012. We were accepted by Aurora Bank. Months passed and nothing happened.

I recently had my mortgage moved from Aurora to Nationstar Mortgage, and I can't tell you how unhappy I am already with the level of customer service from Nationstar Mortgage. I never received a bill for the first month after the transfer from Aurora to Nationstar and was emailed from Nationstar that I was late with a payment, so I paid over the phone. The next month I never received a payment again, I called them and they charged me a late fee again. They were rude over the phone. The manager, Bill **, got on the phone and was just as rude. If I could transfer my mortgage to someone else l would do it in a heartbeat. I have 4 mortgages on several properties and have never been late, because when I get my coupon/invoice in the mail, I pay it right away. There is a reason this company has so many bad reviews online. They are the worst!

This is a follow up to my complaint on Aug 27, 2012. We received a phone call this morning from our tax office. Nationstar sent a check in the amount of $80.79 to our tax office for interest and penalties but still did not pay our taxes. So to date, Nationstar has emptied our escrow account of nearly two years worth of taxes and not paid our taxes for 2011. Now the town tells me I must pay the taxes out of my pocket to avoid the tax lien. Nationstar continues to refuse to approve payment of my taxes for 2011 and my 2012 taxes are due in October of this year. They have taken all our funds in the escrow account and they now show a negative balance in our account. How can I go from almost two years worth of money in escrow to a negative balance and still not have my taxes paid? No one seems to care that they are stealing people's money out of escrow and that they are causing tax liens on people's homes. Again, how can they get away with this?

I was given the runaround trying to refinance via Harp 2.0, so I went to a different mortgage servicer, and was approved fairly quickly. I was supposed to close tomorrow, 8/30/12, but am unable as Nationstar has not submitted the payoff figure for the mortgage to the new servicer, something that was requested over 2 weeks ago. I spoke to my attorney, and we will file a lawsuit since I will most likely lose out on the interest lock which by the way was 2.5 pts. below my current 6.5% with Nationstar, and whatever other legal reasons my attorney submits in the filing.

Disgusting company, incompetent staff: My mortgage loan was sold to Nationstar several years ago, and dealing with this crooked company is a nightmare. When our household income started to drop with the economy and we fell behind on monthly mortgage payments, I decided to look into hardship assistance and gave them a call. After explaining our situation to many people, I was referred to a "specialist" who would handle our case and help us in applying for the HAMP or HARP or whatever the hell it was. This person was a smart-ass female named "Regina" who took financial information from me for about 45 minutes, and she brought me to tears when she told me "Maybe the best thing you should do is sell your home!" The whole purpose of going through these programs is to keep your home! That was just one leg of my miserable journey with Nationstar.

My mortgage was sold to Nationstar several years ago and from the beginning, they have made numerous errors in accounting and sent incorrect and incomplete statements. I decided to make an effort to pre-pay the mortgage in full but had to keep insisting that the extra payments be credited to the principal. Initially, their statements did not show the extra payments at all; however, they have since corrected that. Nationstar would not allow the final payment to be made by personal check as I had made all other payments. I had to send a bank check which I did and then waited for some acknowledgement that the loan had been paid off and that I now owned my house free and clear. Weeks passed, but nothing came so I called. They said that I had to send a letter in writing (no email) to the reconveyance department in order to receive any kind of official notification (a deed to my house perhaps?) that that loan had been paid off. I sent the letter and I am still waiting. This is no way to do business.

My mortgage was sold by Bank of America to Nationstar in the beginning of July. They never provided me with the new loan number so I could access my account online. When I called for the new loan number, they couldn't tell me what it was because they had not set me up yet, and this was literally 5 days before my payment was due on August 1st.

I applied for a Nationstar Mortgage Home Modification Loan (March 12, 2012), and they have not completed the paperwork as yet. I send W-2 and all sources of income statements several times; and each time, the paperwork is lost, for some unexplained reasons, by several employees. I have written several letters of complaint to the customer service department. And I get a letter of apology and then ask for the same repeated information. I think this method is to deter you from continuing the loan process, and they have no intention of ever approving the loan. According to Facebook complaints, I am not the only consumer faced with the same problem of unfair lending practices

Our bank sold our mortgage to Nationstar. Nationstar didn't pay our taxes from the escrow account for 2011. Last month we received a notice of lien from our town on our property. This was the first we knew of it. We contacted Nationstar and they said they would turn it over to their claims department. We checked the amount in escrow and it showed almost two years worth of tax money in there. We kept asking Nationstar via telephone to please pay our taxes (almost daily). Each time we got a different person and/or a different department and a different excuse about why they couldn't pay them. By mid month, we checked the balance of our escrow account and it showed $1500.00 missing, but they still refuse to pay our taxes and still give us multiple reason/excuses for this. Lately, their claim has been they just happened to do an audit on the account exactly when we contacted them and the audit caused them to take our money from the account as it showed an overage. It should be noted that the $1500.00 they took out was more than what was owed on taxes for 2011.

They took over our mortgage from Aurora Bank in June and it has been hell ever since. They took away our escrow account and are not recording our payments. Our payments went from $600 to $900. No one told us we had changed. Their stocks are way up but that is because they are stealing. We need to have help from the government with this low down company.

My Fannie Mae mortgage with Aurora Bank was transferred to Nationstar in July of 2012. The first statement from July 25, 2012 to August 1, 2012 (six days) had a "Lender Paid Expense" for Legal Fees and Property Inspections in the amount of $1,900 added to my account. I am not in foreclosure and I have an escrow account for insurance and taxes. I would like to know what "legal fees" and what "Property Inspection" they are charging me for.

My three mortgage notes unfortunately were sold to Nationstar Mortgage LLC (NM) by my first lender. My insurance company issued three separate incident claim checks with NM’s name along with mine for restoring fire damage to one of the rental properties. The checks required endorsement by NM. Inconsistent policies and different reasons for denial of endorsement of the last smallest check given by the 7-9 loss department staff at NM, including a supervisor, were not acceptable by me.

Since my mortgage was bought by these crooks, I have never been late yet owe late fees. With any other company, this would be fixed with a phone call or email. But after several emails with no response, I have about given up. As per phone calls, I have never been able to reach a live person. Ever! I am sure the CEO is laughing all the way to the bank and is probably golfing with my congressman as I write this. Worst bank in the world.

Nationstar claimed that I had a $3k shortage in escrow which I called and argued because I kept all my BOA statements. Before BOA transferred my loan, I had twice as much in escrow. Somehow when Nationstar acquired my loan, they transposed the numbers and left me owing. I called them and requested that they resolve the issue and weeks later, I was forced to call BOA and have them correct Nationstar's accounting errors since Nationstar never did. I am very unsatisfied with Nationstar. I almost feel as if this "data entry error" was done on purpose.

Nationstar has been difficult to deal with since day one. They refuse to process my electronic payment from my bank without significant delays. Every month, I spend time on the phone so they can "find" the payment that has already cleared my bank. This has resulted in a missed payment recently. I called and spoke to a human, who was polite and transferred me to a hold bank. I was on hold for over 45 minutes listening to the "Your business is very important..." During my wait, Natonstar closed for the day. The ultimate insult, while on hold, I received a robocall from Nationstar to contact them at my earliest convenience. I hate Nationstar and I would really like for them to sell my loan.

Bank of America sold/transferred our mortgage to Nationstar as of July 16, 2012. We received correspondence from BofA advising this was happening, but we received nothing from Nationstar. But we pro-actively contacted them and stayed on top of everything. We have set up autopay. We’re not happy going through Western Union, but as long as it drafts every month when it's due (August payment was drafted and recorded on it's due date), then so far so good. Nationstar's customer service is pretty useless. It's almost like they want you to miss a payment! Go figure that one! I printed out a full record of my mortgage transactions with BofA before the account transferred, so I had an historical record of escrow payments and the whole mortgage in general.

Ever since Bank of America sold my mortgage to Nationstar Mortgage in July 2012, I have had issues with Nationstar Mortgage charging my account multiple times for the same month’s mortgage payment. They have charged my account three times in one month. I have called and spoke with representatives and supervisors and I have not received a refund from Nationstar as of yet on the extra payments they have already taken out of my account. When I call, my issue is never resolved. I have had to file fraudulent charge investigations with my bank to get my money. I suggest to anyone dealing with Nationstar Mortgage to run away fast, file a compliant with the Consumer Financial Protection Bureau, Better Business Bureau, and any other federal agency that has regulatory authority over this non-bank mortgage servicing company.

My loan was also transferred from Aurora and it has been a nightmare. My monthly payment increased with no reason and multiple phone calls and attempts have been made to correct this problem but all I get is transferred and disconnected. If I do get someone on the line, they can't help me and ask me to call back. It's also astonishing that they have no weekend or evening hours available for customer service and there is no recourse for customers. I refuse to pay this additional amount that is not due, but I know I am only hurting my own credit status. I am a financial hostage of these terrorists.

On July 15, 2012, I received a letter from Nationstar stating they have now taken over the servicing of my mortgage from Aurora Bank. Furthermore, it stated, "Every month, you will receive a billing statement approximately 7-10 days prior to each scheduled payment due date. In addition, you will continue to receive your monthly billing statement in the same method you chose with your previous servicer." This did not take place. In fact, on July 24, 2012, I received an email from Nationstar confirming I had chosen a paperless format. That was not the case and I did not authorize this. On the same day, I opted out per their instructions by sending a reply "return to paper statements."

All Nationstar customers, register your complaints to the Consumer Financial Protection Bureau at http://**. You can also call them at (855) 411-2372. Our loan was sold by Aurora Bank to NationStar Mortgage LLC the end of June 2012. We did not have enough time to change the auto payments from Aurora to NationStar. We still have not received our statement reflecting our July 1, 2012 payment that was sent to Aurora Bank. It is two months later and we still have not received our statements, coupon books or verification. They have our original loan documents. Because of this and now the avalanche of negative information we have found online about them, we have stopped payment to them until we get these answers. We are also looking for an attorney ourselves. We suggest everyone contacts the Consumer Financial Protection Bureau as soon as possible.

This is a follow-up to the problem posted on 7/27/12. Nationstar finally provided a payoff amount and I was able to close on my house sale. However, 17 days after I fully paid off my loan, I called to find out the status of my escrow funds which they still owe me. I was told that it is Nationstar's policy that they can take up to 30 business days to refund escrow fees. Not just calendar days, business days! If you are more than 10 days late paying your monthly mortgage, Nationstar will hit you with fees, on top of interest charges, on top of fees. But if they owe you money, it's OK for them to take up to 45 days to pay you. They don't pay you interest on the funds they owe you. I cannot stress enough. Stay away from this company!

Nationstar Mortgage took over my loan from Aurora in July 2012. I have never received one statement or any communication other than an email telling me I would receive something shortly. I called to request statements and ask for internet access and was told I would not be able to receive either. I asked how I was to know where to send my payments, how much to send (since the loan is adjustable), if funds are received, how they are being applied, etc. I was told very rudely that I would have to call every month if I wanted this information. I was told that my first payment had made it there somehow, so I shouldn't have trouble getting money there in the future. I asked 5 times to speak with a supervisor and was told no. Finally I was transferred to someone's voice mail where I left a message and never received a call back. This company is unprofessional. I suspect unethical and I fear dishonest. Someone needs to stop this.

I have to tell you that Nationstar has put me through a lot of pain and frustration since they took over a loan I have that they are now servicing (It was with Aurora). First, I got a letter saying to send my next payment to Nationstar, which I did, and changed my Auto Pay through my bank to reflect this change. Well, they neglected to say in the letter that they had given me a new loan number. I always pay early, so I saw (after about two weeks) that the payment was returned to my bank.

Nothing ever gets done. Everything. From not posting loan payment to harassing phone call. They are very crooked and I hope God gets them real soon.

Every year since Nationstar bought my mortgage from Suntrust, there have been insurance issues. The previous years it was a hassle every year to prove to them I had adequate homeowners insurance. Then this year has been a nightmare with lies and horrible customer service, and everyone I talk to saying something else. They are telling me I need flood insurance and that I paid it last year...No! I did not... Then they say, “Oh well, you wouldn’t know because it is an escrowed account”! No... I see my account and there is no insurance. Then, they say they can't give me or my insurance company any information about my property being in the flood zone, so I can't get insurance. They say I have to contact FEMA for whatever my insurance company needs. My insurance company says every other mortgage company has given them the info they needed in the past. Managers are not available; they are all in a meeting every time I call. I can leave a message and get a call back three days later. They are awful!

Bank of America sold my loan to NationStar in June of 2012. In the three months I have been with them, I now have late fees totaling $700. I have never been late the whole 7 years I have had my loan with other mortgage companies. They cashed my checks before the due dates, but didn't post it to my account. I have proof in writing of all their wrong accounting, but they still will not take off late charges. They have lost most of the paperwork I have faxed in as proof! Now, they have set up an escrow account for my property taxes (which are current) and used my last mortgage payment to fund it without telling me. It's as if I never sent in my mortgage payment, and I have a late charge for this month as well. This company is a nightmare! I have been lied to (I have been given the runaround), and I wonder what sick person is running this company! Their stock is through the roof because they are making so much money on abusive mortgage practices and stealing people’s homes. Someone needs to stop them!

Every time I call to speak to the loss mitigation department, they tell me "That office must be in a meeting as they are not picking up the phone" or that "There must be a problem with their phone lines." Yeah right! We want to short sale to avoid foreclosure, but much like those pieces of ** Aurora before them, we are unable to communicate with them. I have not had a conversation in months! No email response, no human contact at all. Unbelievable that they are in business.

I agree with many of the "complaints" already listed. My mortgage was with Flagstar and was sold to Nationstar a few years ago. In 2010, I applied for the HAMP with Nationstar. I completed the 3-month trial, was approved, signed papers and sent them back to Nationstar. A week or so later, they told me I was denied because of my NPV. They had added an escrow account (to see if I qualified) which really messed up everything. I had it removed immediately, but nevertheless I had collection calls after collection calls (and "past 30 days" on my credit report). No one there could even look at their records to see that the charges had been reversed. Well, again, this April 2012 I was denied HAMP (not even a trial period) because of my NPV. I requested my NPV scores, which I have never received. Once again there were collection calls over and over and my credit got dinged so many times with lates over the "escrow" thing again.

My husband and I applied for a new house on March 20th. We were notified by the MetLife sales team a few days later we were preapproved and they were pending final approval which would be no issue. We were given authorization for KB to begin building. We went to the studio and building began. In April, we were told our loan was being transferred to Nationstar. We heard from someone in May who informed me they would finish the loan up. I never heard back from him. Just 3 weeks ago, a salesperson from Nationstar contacted us because she was finishing up the loan with anticipated closing date of August 15th. After asking for status and calls, we received a phone call that the loan cannot be approved, 2 weeks before closing.

Like Aurora, Nationstar has totally given my mother the runaround. We have faxed, mailed and responded to their every request. Nonetheless, whenever I contact the company, I am transferred to one operator after the other. I was finally fed up with the runaround and asked to speak to a supervisor. I was told that it would take up to 48 hours to get a response. Anyone seeking legal advice? What they are doing to my 70-year-old mom is absolutely wrong and intolerable.

Our loan with Aurora was approved for a 1 year HAMP (UP) program in April 2012. The loan was then transferred to Nationstar on July 1, 2012. I received a welcome call from CJ ** on 7/12/12 and he advised that they would honor whatever agreement we had with Aurora. I have received past due letters, called, faxed and mailed the agreement but no one can tell me that they have received any of this, nor will they honor the agreement.

I went through 7 months of providing paperwork (many times they were duplicating the requests) and I finally received a modification "Trial Period" to start on August 1, 2012. A day after I returned the signed documents (via FedEx), I received a letter stating that Nationstar Mortgage will be taking over the loan starting August 1, 2012. I called Bank of America and was assured that the modification Trial Period would stand because they received the documentation prior to July 17. I called Nationstar on July 23rd to find out where to send the payments and they informed me that they did not have my loan papers yet, that I should not worry that my first payment was due August 1st because they didn't have me in the system.

With Aurora, we made our 3rd and final HAMP trial payment just before it was due on 7/1/2012. As of 7/1, we were transferred to Nationstar. Multiple Nationstar reps assured me that my trial period with Aurora would be honored and that my permanent modification would be delayed by just a couple weeks while they transferred all documentation. But now they're suddenly telling me I have to start the HAMP trial all over and are refusing to give any reason at all for this change. They keep trying to convince me that this is good news, that I am not out anything. But besides the added months of risk and stress, this means we will keep accruing interest at the old rate for many more months. That will cost us at least $6,000. Are others being told to start all over for no reason? Systematic delays like this would reap millions in additional interest for Nationstar, but is unethical at best and might be illegal.

My loan was transferred effective July 1, 2012. I had a 5-year adjustable ARM with Aurora prior to July 1. I was informed by Aurora that my interest rate would be decreased to 3%. The statement for July did not indicate that, so I sent in the amount to cover the reduced interest rate and called Nationstar. The gentleman indicated they had not received the reduction in rate from Aurora, it would have to be investigated and not to send in any additional monies, and I would be sent a letter in 7 to 10 days. The letter came indicating the rate would be 7.5% rather than 3%. On July 31st, I again called Nationstar to be told the investigation was complete and there would be no reduction in interest. I also received an August statement with a late fee. I explained the situation and was told it would have to be investigated, but I needed to send the letter that Aurora had sent to me with the reduction in interest rate to prove it.

I received a noticed from Bank of America that Nationstar Mortgage was assuming my mortgage. Today is the due date for payment, but yet nothing from Nationstar and BOA will accept payment. I tried to call Nationstar and could not get to a "human" until I entered the extension for "can't pay". Finally, I was transferred to a customer service person. He kept telling me I did not have an account and wanted to know my account number. How would I know this if I have not heard from this company? He said and I quote, "We just received the information from Bank of America and will be sending welcome packets soon." I said, "Okay, my account is due. Are you going to charge me a late fee?" He said, "No, it is not due until the 16th." Yes, I got his name. This is so **. They sent me a letter saying they were going to share my info and a refinance letter, so I know they have my info. I can see this is going to be a short relationship. I am going to get the loan refinanced with another company immediately. Buyer beware.

My loan was sold to Nationstar Mortgage after I filed bankruptcy. My home was discharged in bankruptcy. Nationstar started billing me $672,000 and I informed them of the discharge # and they put $672,000 on my credit report as if I owe this money. It is greatly affecting my credit score. I faxed them 2 months ago to remove false info from my Experian credit report and they never did a thing. I am furious because I called, I faxed and I called and I get nowhere.

We were approved for HAMP loan modification by Aurora Bank. Aurora Bank sold our loan to Nationstar Mortgage LLC on July 1st, 2012. Nationstar requested that we apply over for HAMP loan modification although we were already approved for the modification before July 1st 2012. We were told to make 4 trial payments and our loan would be modified. We made our trial payment as directed. Nationstar now is telling us that we have to reapply for HAMP. We feel as though Nationstar is giving us the runaround. I feel this is going nowhere. We want to keep our home but need our loan modified to keep our home.

My husband and his wife (now deceased) received a $25,000 home mortgage from Nationstar Mortgage in 2001. Today, the payoff on the mortgage is $33,000. This is after making payments of $300/month for the past 12 years. When I called them, they shuffled me around from agent to agent and always eventually disconnected. They refused to answer my questions. So, I decided to go online and email customer service daily until someone contacted me. They never did, but instead, they invalidated my password, thereby not allowing me email access. Anytime I call to get a new password, it will never work. They have added countless service fees and late fees with no explanation. This outfit is a joke! I have documentation and am willing to work with anyone diligently to put these folks out of business!

No statements from Nationstar - We were told by Bank of America that we were sold to Nationstar. The papers sent to us say, "Nationstar will contact you by July 16th." It is July 28th, no statement, but you sent us papers telling us you are going to release all our info unless we send the form back saying not to, and you ask for our loan number, which we don't have because you have not sent us a statement. Also, you say our payment must reach you by the 11th, not the 16th like most banks. Yet, you don't send us what we need in order to pay our house in time. All the reviews on the internet are horrible about you and I have not even been with you 1 month. I had to call your 800 number, only to be told, "well, we only just got you as a customer." Excuse me, you sent the message through BofA that we would hear from you by the 16th. So, I will send my payment without hearing from you in order to get my payment there on time since I am in a loan modification and have to pay on time. Too bad you don't have to play by the rules you set for us!

Nationstar bought my mortgage and started demanding payment on my loan despite the fact that they hadn't even gotten around to assigning me an account number for my loan. They continued to harass me on a monthly basis for payment despite my never once being late according to their policies. The final straw comes now as I attempt to get rid of them. I've requested a payoff amount, but they claim to have a backlog of paperwork and can't commit to providing the payoff amount until 3 days after my closing date. I asked if there was a process to expedite the request and they said no. I asked if I could talk to someone else and they said no. My advice: stay as far away from this company as possible. If this is the way they treat someone who has never had a late mortgage payment, I can't imagine what they would do to someone who needs a little extra help.

On June 20th, I sent this so-called company three insurance checks to get endorsed and sent back to me. In with a self-addressed envelope to the address that Nationstar told me where to send it to, I had yet to agree with the numbers. But with the 6 months timeline coming up, I wanted to have them ready in case we agreed on the numbers. After 10 days of no return mail, I contacted Nationstar to find out that the $27,000 in checks had been put toward the payments. After informing them that I did not endorse the checks and it is illegal for them to cash them, they then stated the they would send me back the original checks in 3-5 business days.

Let me start from the beginning. On July 22nd, 2011, I was advised by First Horizon that my loan was going to be transferred to another mortgage company within the next 30 days and that I should be receiving a letter from the new company. First Horizon would not give me the new mortgage company's name. I was finally able to get your company's name on August 21, 2011. It was then they advised me to send my September 2011 payment to your company. I contacted your company on August 23, 2011, to get the address to send my payment to. It was then I was advised by customer service representative, Chandler, that your company did not have all the necessary paperwork to accept payment but if I did have my modification, if possible, could I fax it over to your company. I was advised after faxing the modification First Horizon failed to give your company.

We had a tree to fall in our property. We were told that we would have to send the check from the insurance company to the mortgage company. When I contacted Nationstar Loss Draft department, I was sent to a specialist, Chelsea ** (who is a lying deceitful young lady). She told us we would have to send in documentation of our mortgage not being delinquent. We are not delinquent on our mortgage and the mortgage department told her this but she said that since her computer notes stated this, we would have to show proof. The proof was faxed; then we were told it had not arrived for days. Finally, Ms. ** would not answer any calls and because we would ask for her directly. We were being told to talk to the other loss draft specialist (or should I say criminals).

We received an e-mail from Aurora Bank telling us that they had sold our mortgage to Nationstar Mortgage Company and they would be taking over our loan on July 1, 2012. We didn't think there was any reason for concern or alarm until the late payment phone calls began. Late at night, on the weekend, I could not figure out why we were getting these calls so I called their company and asked what was going on and why were we getting the phone calls. The lady told me, "Well you're late on your payment. Would you like to make a payment today?" I told her I did not want to make a payment because they were given the info from Aurora Bank to take the payment out of our checking account.

I've had this company take double payments from my bank account more than once and then you have to fight with them to get back the extra money they took. I switched from automated payments to online payments because of the company's abuse. The charge for making an online payment was $6.95, but they just raised it to $9.95. Absolutely ridiculous! I've even tried to refinance with another company to get away from these thieving morons, but because of the housing market, I was not able to. I believe this company should be investigated for fraudulent activity! I encourage anyone who has had a problem with them to send a formal complaint to: Nationstar Mortgage, Attn: Complaint Department, 350 Highland Drive, Lewisville, TX 75067

I called today to see where my house payment/statement was at. I had not received it since Aurora Bank was taken over by Nationstar Mortgage LLC (TX). I was informed today that I will not be receiving statements because of BR laws. So I asked, "How do I send my payments? How do I know what I have paid each month on my loan? What went to interest, house insurance, taxes etc.?" I was told, "I don't know," then I went looking all over the internet and nothing but bad things about this company. It seems like they want to force people out of their homes, not keep them. What the heck! There is an email to the BBB in Dallas, TX. Please write them! This company has to be stopped for their practices.

This is a terrible service provider. I was notified via mail a couple of weeks ago by Aurora that my mortgage was being transferred to Nationstar. I've contacted Nationstar last week, 7/5/12, to find out why my account was not accessible and was told that all accounts being transferred had not been uploaded into their systems, and that on 7/10/12, it would be accessible online to make mortgage payments. Well, on the day of 7/10/12, my account was still not accessible online. I called Nationstar and was told due to a bankruptcy, I'm being denied access to my account online in which the mortgage was never a part of. This bankruptcy was discharged in 2005 and I've never had problems with accessing my mortgage online for payments and statements previously. This company has poor customer service and need to be sued for denying loyal customers legal access to their own information. I will be taking my business elsewhere.

My mortgage was sold to Nationstar this past month and I have never been so dissatisfied in 35 years of life. Nationstar refuses to allow me access to my own account online, stating it’s their company policy that due to bankruptcy, they do not allow online access or mail out statements. My bankruptcy was discharged a year and a half ago and my previous mortgage company had no problem allowing me access online, making payments online, and mailing me statements.

I filed bankruptcy. Nationstar was not included in the bankruptcy. They refuse to send me statements and will not allow me to get on their website because of the bankruptcy file that was closed. They need to be sued.

It’s the second month in a row that Nationstar has returned our money to the bank. I think they have a scam going to try and collect late fees. They are a corrupt company. We can't wait to move our loan to USAA and be rid of them for ever. I have contacted my congressman about them and hope they realize their shady business dealings are only going to cost them in the end.

A little over a year ago, my mortgage got passed from Flagstar to Nationstar. Since the start of 2012, I have been contacting Nationstar about getting either a HAMP or a HARP. They told me I qualified for both based on the ratio between my mortgage payment and my income. After I had waited six months, three for each application, they told me I did not qualify for either type of modification, claiming my financial hardship is not severe enough. What? They know that, on top of my qualifying based on that ratio, I recently had a pay-cut of $500/month to my regular academic year salary and that, because I am an instructor who is paid only 10 months of the year, my pay goes down by over $1,300 a month during the summer. They also know that I had to skip two payments last summer and must do the same this summer.

I originally closed on my home loan in 2004 with Flagstar Bank. They sold my 1st and 2nd mortgage and the first was sold to Nationstar. They are horrible and after contacting an attorney, we have decided to just wait for foreclosure and walk away. I haven't made a payment since Sept 2011 and I'm waiting for the foreclosure to start, and I know it's coming. We tried to keep up but couldn't and they said they could only lower our payment $50 a month and then we would still be in default anyways. They are liars, crooks and I tried doing loan mod twice and it was a total waste of time. My house was built in 1949 by my grandparents and I hate to give it up but it's only worth like $22,000 and I owe way more than that. If Nationstar wont' help you, walk away. They are in business to take your house, not help you!

We have owned our home for over 16 years without ever missing a payment, and have dealt with numerous mortgage companies with no issues. Last August our mortgage was transferred to these fools, and it has been a nightmare! First of all, it's a good thing my previous mortgage company sent me a letter 3 weeks before the switch with my new account number, as I was able to go online and change my banking information to pay Nationstar, as these idiots never sent a statement for a payment due August 1st until the middle of August!

I was a CitiMortgage passover to Nationstar some time ago. I was able to get Nationstar to refinance my loan. However, since being transferred to Nationstar, I have had to call 5 different months to request them to mail statements. Over the past 3 months, I have not received statements via mail. I started calling in May, and customer service give me a runaround with their standard approved answers. When I finally get a hold of a "manager", I usually get a copy of my statement, either mailed or via email. This month, Nationstar hit a new low. I spoke to a "customer service manager" named Chris. He basically called me lazy for not going to their website to pull the information and that they mailed my statement and that either the United States Post Office lost it or else I threw it away.

I went to Nationstar locally to get an insurance check for water damages signed. They said they could not help, it had to be mailed to Ohio. I FedEx-ed it to them in Ohio. I waited a week, then they regular mailed it back despite the fact that I sent them an envelope and FedEx waybill. The waybill was filled out and paid for. I chewed them out for that, but as you know, they are way too arrogant to care. I received a check back with notice that they would not sign, despite the fact that it was signed, but not stamped on the back. The loss draft department admitted to screwing everything up, but that's not good enough. They regular mailed a very valuable check, didn't stamp it properly and when I called them back, it was worse. They asked me for a bunch more nonsensical stuff that they had never asked for before. If I did my job like they did, I'd be in jail or fired. They are incompetent, disorganized, lazy and confused.

In February 2012, we signed loan modification papers, which were to reduce our payments over the next 2 years. However, one week after signing and returning the modification papers, I received my billing statement for March and my payment had increased by over $200.00! Needless to say, I was beside myself when I called Nationstar to see what in the world was going on, only to be transferred to several different people. I was finally told my insurance paid via the escrow had increased to $6,400.00/year even though we had never filed a claim. The lady in the escrow department said I could find other insurance, have the information sent to them and they would run a new analysis to reflect the change and reduce my escrow payment and simultaneously reduce my monthly payment.

I received a relocation assistance check to relocate which I did. I made the deposit on a Saturday, went and withdrew on Monday to pay where I relocated and on Friday, I was notified by my bank that the check was cancelled. My husband and I now have an overdraft account of $3000 and all of our accounts are frozen until they receive back the money. I am in desperate need of an attorney to help me handle this matter.

When interest rates began going down, I contacted Nationstar as they held our mortgage. They put us through a little over 3 months of hell! I faxed documents over and over and over, and nobody could seem to find them. Then they told us that because we own an almond ranch that produces agricultural income, our loan couldn't be refinanced under one of the programs being offered to help people. We are not losing our home, but we have a 6% interest rate and would definitely like to get it lowered. Then about 6 months down the road, a Nationstar representative called our home and said we qualified for a refinance on our loan. I explained what had occurred in the last nightmare of trying to refinance, and the representative guaranteed me that this would not occur and that we definitely qualified.

This bank is absolutely horrible to deal with. After almost 5 months of dealing with this company, we walked away homeless. Don't let this happen to you and I hope you really take into consideration all the headaches from the other stories here that have to deal with these people in general.

Our family will soon be evicted from our home. Nationstar created a foreclosure nightmare. They sold our home out from under us the very day we signed loan docs with HUD's Emergency Homeowner Loan Program. The EHLP loan will bring us current. And EHLP is ready to cut a check to Nationstar to the tune of $33k. And they still foreclosed and would not hold on foreclosure. The home went to public sale. They were the one and highest bidder. Our loan was $245k; they bid $139k. Our housing counselors couldn't help us. HUD couldn't help us. The evil Nationstar is determined to do what they want.

BofA transferred my mortgage to Nationstar. BofA tells me they've stopped drafting my account for mortgage payment and for me to send payment to Nationstar. Well, my mortgage payment is due on the 1st; it's past that and haven't gotten a Nationstar statement. BofA gave me Nationstar's phone number. When I called to get a statement, I was told it was already sent and that it will arrive shortly. I should not worry if it's late because due to the transition, late fees will be forgiven.

In December of 2011, Bank of America had Nationstar Mortgage take over the payments. I guess they sold the loans. This first month, I had forgotten to sign up for automatic payments so I called and made the payment for December 2011 on the phone. I then signed up on their automatic payment plan with my bank's routing number that I was led to believe was on a monthly basis. My payment was rejected in January 2012 and I had to use Western Union to get the payment made. So I signed up again on Nationstar’s website. I needed my bank routing number and the payment for. In February 2012, I was rejected so I paid via Western Union again. The payment was rejected in March 2012 so I again made a payment through Western Union.

This is brief because I will take time later to write and "cut and paste" about the "issues" and "harassment" I have received from Nationstar. All I can say is I wish I could escape this horrid mortgage company, but they would rather "foreclose," which is the last thing I want or deserve. Every payment was made on time since and before they "got" this mortgage from Flagstar. I have done everything right. They have no right to threaten me. HUD could do nothing for me, so now I am going to the NW Justice Project, who HUD recommended to me, because they can actually sue, etc. Nationstar. Maybe this will help, but there is no point trying to actually communicate with Nationstar! Next time I get the call it will probably say, "Is ** there? Yes. Can you verify your zip? The last 4 of your SSN?" We all have been told that no credit card/bank would never call you and ask for this. If you called them, then give it to them. So how can it be legal for Nationstar to call and make me give them the info? Next call I am throwing it back in NS's face. I will tell them, when I call them, I will give that info. Enough ranting for now! But there’s so much more to say. I am glad (not) that I am not alone in dealing with this. NS Mortgage: idiot company. How can I escape?

My home was about to be foreclosed on. I had a realtor put it on the market to try to sell it. She worked with Nationstar, who had us submit all my financial papers, hardship letter, etc., so they could determine if they would agree to short sell. After four months of submitting papers to them, never having phone calls returned to realtor, never receiving the same information from each person you spoke to, Nationstar went ahead with the foreclosure and my home will be in a Sheriff's Sale next month. I contacted the litigation department of Nationstar, and she told me that their company would never stop a foreclosure to allow time for a short sale. So, someone in their company is lying. This is no surprise. I have tried to work with them for years to try to lower my payment, and they have been no help. First Horizon had the loan before that, and they were almost as bad.

Due to financial problems beyond my control, I was unable to send my full mortgage payment in December 2011. I wrote a letter to Nationstar to explain what had happened regarding my payment. To make a very long story short, I was denied a mortgage modification and denied a repayment agreement. I was also informed it would not be possible to "tack" the one payment on the back of my loan.

It has been a nightmare to deal with Nationstar. I had First Horizon in which I was going through a modification (which was a nightmare too). My husband's a Union carpenter and lost his job, and the jobs he had were few and far between. We had a second child and could not keep up with payments. When Nationstar bought First Horizon, I had to again go through the modification sending the same paperwork over and over again each month. It was a nightmare. I was harassed by Nationstar and by their creditors. I kept telling them I want to keep my home, I want to pay my mortgage, and that we just simply cannot afford it and just looking for a modification. We are honest people, who just want to keep our home for our two children.

Nationstar added escrow in error - nightmare! I have been attempting to work with them for 4 months! The worst company I have ever dealt with!

Yes, mine was sold to Nationstar from HR Block. Of course I was behind by two payments but HR Block was working with that. Nationstar takes over and I'm getting a statement for being past due and late every month. I don't know what my due date is, and their website has me locked out. You pay by phone and they charge you. They call constantly. In November, I lost my job and had to skip a payment. In December, I called to pay them 2 payments and Larry said he refused to take my payment! He refused to take 2 payments! I demanded a supervisor, was put on hold 20 min. He came back on with no supervisor to talk to. He finally took it but said we had to come to agreement to get caught up. I told Larry we won't come to any agreement.

My husband has cancer and we went through a hardship. Yes, we fell behind but we are trying to get caught up. We have sent more than half of what we were past due. Nationstar threatened foreclosure, will not work with anyone and now I have saved to my phone that they have called 15 times in one day. No lie, I have proof. Other days, they will call 7 to 10 times. I get that they want their money, but calling us 15 times isn't going to make it happen any sooner. We have talked to an attorney and we are thinking about suing them for harassment, not for the money but for principle. There is no reason to harass someone that much, especially if they are sick and the company knows this. We sent them doctor statements.

Our mortgage was originally with Citibank. In October of 2009, we were notified that Nationstar had taken the mortgage. We were in negotiations with Citibank at the time to catch up the two payments we missed as a result of a financial hardship. We have been trying to please this company for over two years. We have submitted paperwork every time we were instructed to do so, only to be told several months later that we were in danger of losing our home because a pay stub was not clear when faxed. We have been through this cycle several times. Now, we have been served foreclosure documents. We consulted a lawyer and answered the foreclosure documents ourselves on time and through the court system as instructed.

In September of 2009, I was notified that Flagstar had sold my mortgage to Nationstar. When I finally received contact information from Nationstar, they had incorrect information on me. Every year, they have made a mess of my escrow analysis. This year was no different. After dealing with many years of escrow statements from two different houses and several different mortgage companies, they insist that I do not know what I am talking about. They had to re-analyze my escrow account three times this year because they neglected to automatically drop my PMI, as was stated in my original closing documents (contract) with Flagstar. They then used the wrong history information to re-create the second analysis after I called them complaining. Finally, they figured out that they had done it wrong, again! Somewhere between the first and third escrow analysis, they changed my payment date to be a month earlier, a mere 5 days away.

I am going out on maternity leave with my first child. I will be out for 12 weeks, six of which will be unpaid. Despite Nationstar making a mistake with our escrow back in 2007, we have excellent payment history with them and have never asked for anything. They are already ripping us off with the 8% interest, but that is beside the point. I called today to ask for a one month deferment, and take that month's payment to the end of our loan. They are not losing anything. In fact, they are gaining more interest on that payment. I was told no and there are no options for me, and if I am late, I will be hit with a $85 late fee. Really? So that is how you treat people who already struggle but make sure you get your $2,300 every month?

Nationstar calls my home three to four times per day to "remind me" that my payment is due. Also, their late date is after the 16th of the month, but they are also sending multiple payment letters with the same information. The first was dated 4/12 and second, 4/13. I could see sending these letters beginning the 17th or later in the month, but when I am technically not late based upon their terms, it seems to be harassment. Based upon all of the information out there from their customer base, what is being done to curb their relentless tactics against customers who pay on their terms?

We called Nationstar back in January 2012 to ask about a refinance. We were told by the loan counselor that due to some late payments we could not refinance, but should look into modification. He said it would drop the interest rate and if we make timely payments over 12 months we could refinance at that time. We recently received a phone call stating our mod was approved; however, it only dropped our interest a half percent and with property taxes impounded my payment actually will increase $200 a month. How is that helpful? And since our mortgage is not backed by Fannie or Freddie, none of the government programs apply. We just received a packet stating the terms late this afternoon. Of course, no one is available by phone until Monday and we don't want to sign anything yet. Any suggestions?

Nationstar decided to up the amount of our escrow based on their estimation of our taxes by 20%. So, we were told that we were missing $74. We kept getting harassing phone calls stating we had not made our mortgage payment. My husband called, and they told him it was really not the entire monthly payment but this $74 discrepancy in our escrow. They would not provide an accounting of the escrow. The phone operator told my husband that he could just include the $74 in the next house payment. We kept getting computer-generated calls stating we had not made our mortgage payment.

Reported to Credit Bureau for late payment - My credit report has suffered a hit due to the sale of my home. My payment was due on the 1st of March. The bank had been notified of the sale of the home through the title co. with a date. The closing had got put off till the 30th in which the bank again was notified. We closed on the 30th. 30 days late would have been as of the 1st of April. But I was still reported to the credit bureau. I have been notified that this is not legal.

I have been trying to modify my home loan with Nationstar Mortgage for over a year. They keep asking for repeat information, stating that it was lost, or they never received it! It's like clock work. Every two weeks or so, they request repeat information! After reading this blog, it appears I am not alone. I lost my job because of an injury and am now on Social Security. I have replied to every request that they have asked. I am now selling furniture to keep up with my payment. I was told that I don't make enough to qualify for HARP, which I would prefer. I know I qualify for HAMP! My loan is interest only at 6.5%. Lets be honest. Nationstar can do anything they want to do. There are several condo in my complex that have been for sale for over a year, all in short sale mode. Would the bank prefer that and only get a fraction of what is owed? All I am looking for is to lower my payment and have it affect the principal!

I had my loan sold to Nationstar in September of 2009 by Flagstar Mortgage. I had just lost my job and income at that time, over $100,000. I had started my loan modification with Flagstar when they sold it to Nationstar. For the last 2.1/2 years, I have had nothing but trouble with Nationstar. I have sent then the same information more than 4 times. I got the same line of ** as everyone else.

Well I am in the same boat most of you are in. I have been trying to get a modification for two years, been rejected because the employee typed my information in wrong and by the time it has gone through, their rules changed and the forms changed. I have gone through 6 modifications, and if you have been through one, you understand the heartache it takes on you. I went through a trial period and was assured that after making the payment on time for three months, I would be able to have the modification go through.

My husband and I were sought out by Nationstar Mortgage for refinancing to reduce our interest rate. We have a 7% rate and they were offering us 3.25%. In the past year, Nationstar has checked our credit 3 times, appraised the house 2 times. They have denied us the refinance due to "collateral issues". The first appraisal was $175,000 (7/11) and the second was $145,000 (12/11). Our mortgage balance is approximately $56,000.00. The denial letter stated that the second appraiser picked up that the property was a duplex (zoned for multiple-units, unpermitted and unable to find a comparison in rural Georgia). This property is a single family dwelling and is located in North Carolina. Nationstar has been the holder of this mortgage for over 15 years and nothing has changed. We feel that Nationstar Mortgage looked at our age and the equity we have in the home and decided they would drag us down this road until they could come up with something to deny us.

I was an acquisition to Nationstar from GMAC and it's been nothing but a living nightmare ever since. For some reason that makes no sense to me, Nationstar at random assesses our account $12.15 without notice or warrant at random for what they label "property inspections" on my mortgage account, which is current. I never see a body or am I given notice either by mail, phone or in person when the supposed inspection representative shows up. I have asked multiple times for proof of the inspection/visit or when the next one is scheduled to be done so that I can "meet the guy". I just got told no and disconnected. I have sent a letter requesting the same and got no response. It seems that there are never any nice things said about this company. I seriously think that someone needs to look into their business practices which seem highly questionable and in fact, illegal.