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Money Mart
Overall Satisfaction Rating
1.33/5
  • 5 stars
    3
  • 4 stars
    0
  • 3 stars
    1
  • 2 stars
    5
  • 1 stars
    48
Based on 57 ratings
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    Money Mart

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      81 Money Mart Consumer Reviews

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      Page 1 Reviews 1 - 10
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 13, 2019

      I give this online Money Mart zero stars. My husband got a loan from these guys in May. They took money from my account which they had no authorization for and then the next day took money from my husband's account. Then the day after that they sent him an email saying he owes zero dollars. Then month later collections were phoning us saying he still owes almost $200. We have been dealing with this for a month phoning around trying to get to the bottom of this, with no luck. I do advise not to deal with Money Mart at all. There is fraudulent workers and it will wreck your credit... STAY AWAY from Money Mart.

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      Rated with 1 star
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      Verified Reviewer
      Original review: Aug. 6, 2019

      Went online after being referred by the company as an easy and simple way to re-apply for a loan. They said it was 2 hours and money would be deposited. It’s now been 4 days and now sitting on hold as to what’s going on. Keep in mind this is the 5th time calling in and now they have informed me that they require biweekly pay information which is fair yet every biweekly pay is different due to my commissions, hours work, etc. And they won’t approve me based on stating a monthly income over a biweekly pay on my application?? Best to go in person and avoid online at all cost. They have also dinged my credit twice now online ‘cause they wanted me to reapply with different pay structure. I have not had to take a loan out in over 4 years and will be steering clear away from this false online promise in the future. Avoid at all cost unless you’re ready to have your credit drop some points and be promised something that can’t be done.

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      Rated with 5 stars
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      Verified Reviewer
      Original review: June 13, 2019

      Sometimes being in a tight spot, financially, can bring you down a little but as soon as I walk into the Money Mart in Scarborough, the manager there, Devashree **, always has a smile on her face and treats you like a superstar. She remembers your name, your children, your past conversations and is always ready to help!! She is ever so kind and extremely helpful with whatever your needs are. I highly recommend you go see her and she'll take you out of whatever tough jam you happen to be in... guaranteed. If I could give her 10 stars I would.. She's a keeper!!

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      Rated with 1 star
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      Verified Reviewer
      Original review: May 11, 2019

      On the website they say 2 hours instant e-transfer. Which is completely fake. 100% fake. It will take minimum 48 hours. Also the loan department is rude and they don’t know how to talk to customers professionally. Plus they are highly racist as well no doubt. I withdrew the loan same hour I applied. Please don’t fall for their bad practices.

      6 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: March 20, 2019

      I had a 2000 dollar 1 year structured loan with "Equal payments" that turned out to be nothing but. Unfortunately here in Canada we aren't able to fight back as in the USA as the archaic courts are so 1800 old WASP that they shutter and cringe to even accept that this goes on in ** Ontario. Cats and dogs here have more rights than Canadian citizens. If it was anything like the volume in proceeds of crime committed as in the example by Scott Tucker and his massive payday scam, Money Mart in comparison are the Oligarchs of the Penny Lending scam.

      These parasites damages can be the compared equivalent to what crack of the 90's-2000's caused in global damage and chaos to what was done in its sake

      What a person had to do just pay, to not let the dominoes all fall as the 95% of us in the world today cannot live off a disability pension alone, never mind with families to just live as fear that is so paralyzing of losing everything is exploited here in Canada by Money Mart.

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      7 people found this review helpful
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      Rated with 1 star
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      Verified Reviewer
      Original review: Feb. 1, 2019

      My loan was due yesterday, my pension was not deposited into my account. I went there first thing yesterday morning to explain; they said it will go to my bank. I then stopped payment at my bank, under 2 different names they go by. Then, my pension mysteriously showed up late last night. My worker called it an electronic glitch. Well, I went to Money Mart first thing this morning to pay, and they wanted to charge me an additional $40 for being late. As a senior, I can't afford this kind of profiteering by a company whose policies are uncaring, unsympathetic, and downright rude! I am going to pay them back $50.00 per month for 10 months without interest; otherwise, I am suing them for unfair and exploitive business practices. I am sure others have been similarly abused!

      12 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 14, 2019

      I took out an online payday loan and I made my payment and they said I didn't. It took them 2 weeks to fix the error. I had to send them copies of my bank statement multiple times because they "lost" it. Come to find out that the problem was that they were having technical difficulties. But during the whole two weeks no one would reply to my email or live chats and the phone agent was rude.

      Yet, I decided to give them another chance and took out another loan but it wasn't deposited in my account when it was supposed to be so I decided to cancel it. But the cancel option wasn't there even though it should have been there until 5 pm that day after the money was credited to my account. I messaged someone about it before the deadline but got no reply but finally, someone replies after the deadline but not to me. To another agent and the agent never contacted me. I had to call to find out what was going on. Now I am on the hook for the whole loan for a glitch in their system. They say it is my problem and all I can do is provide feedback to the feedback department. Like I trust that they might just lose the feedback.

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      9 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 5, 2018

      I belive my identity has been stolen by this company. I provided all my information as asked by Melvon **. After giving all my information, I realized that this was a scam. I didn't authorize him to do anything with my account. He took it upon himself to use my information deposit money into my account overdrafted and proceeded to put a hold on my account until the 13th in order to steal the money back. This company commits fraud and steals from their patrons. Beware. Do not use this company for any personal loan payday loan or reasons at all. They are a scam and they do commit fraud and steal identities. Beware.

      13 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 2, 2018

      I got a pay day loan from Money Mart and the December 7th is the last payment to come out, today is the December 1. I had one payment NSF because I haven't been paid. Employer went out of business. He owes me $3600 and it's through their trustee that I am waiting to be paid. After the NSF I scheduled the replacement payment for the last week, but pay pas has still not been released so that NSF'd and each time the bank charges me a $45 fee plus Money Mart charges one.

      I CANNOT GIVE THEM AN ANSWER IF I DON'T KNOW. I have a new job and won't get pay for two weeks and the cheque is already spent. I can pay one of the Money Mart amounts, but I have to get my phone turned back on and the second cheque (or when I get my $3600) everything was to be paid up. So imagine my ** surprise today when I check to make sure there was enough with rent and fees as my parents had sent what they could and I see a $200 Money Mart payment had come out of my account! My rent cheque will now bounce and I will be charged $45 from the bank and $50 from my landlord plus $15 for each day my rent is late.

      I am beyond disgusted that Money Mart has done this. To be so sleazy as to try and snag someones rent money for a loan that isn't due for another week!!! Well Money Mart, the account has now been closed. So their collections department is going to need to provide me with an alternative way to pay because I will NEVER give them my bank information again. In the 7 years I have used Money Mart I have never had an issue, but I will never get a loan with them again. The interest here in Alberta Canada is 15%, I'll use my 19% credit card instead. At least if the payment is a week late, I won't be left in a position to become HOMELESS!!!

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      6 people found this review helpful
      Rated with 5 stars
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      Verified Reviewer
      Original review: Sept. 6, 2018

      There was a few things I needed to get done. Inquire about a loan, use Western Union, and purchase a cashier's check. The clerk at the counter Alfred **, made my experience wonderful. It was towards the end of the night and the store was closing. Luckily, Alfred let me in. He was extremely knowledgeable, courteous, and very professional. Actually, his customer service was near impeccable. I would return and encourage my friends and family to go there as well. Thank you Money Mart for such a great experience and meeting my needs.

      4 people found this review helpful
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      Money Mart Company Information

      Company Name:
      Money Mart
      Website:
      www.moneymart.com
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