Money Mart Reviews

My experience with Money Mart has been mixed, but overall disappointing. While the service is quick and convenient, especially when you need money urgently, there are several downsides that make it hard to rely on. The application process is fairly simple and approvals are fast, which is probably the main advantage. If you are in a tight spot and need cash quickly, it does serve that purpose. However, that convenience comes at a high cost. The fees and interest rates are quite high, and they are not always clearly explained upfront. What initially seems manageable can quickly become expensive once everything is added up. It feels like you need to read the fine print very carefully to understand the actual cost.

I received excellent help at this store today. The salesperson whose name is MS JO was incredibly helpful and very nice. I would go back there just to have her help me

​On August 6, 2025, a customer at the Money Mart located at 10929 23 Ave NW, Edmonton, reported a theft. The customer was attempting to pick up a MoneyGram transfer. After providing their passport and signing the necessary documents, they were told by a staff member that no money had been sent to them. ​However, the sender later confirmed that the MoneyGram system showed the money had already been picked up. This led the customer to believe an employee at the branch had stolen the funds after the transaction was processed. The individual has since reported the incident to MoneyGram, Money Mart's corporate offices, and the police. They are warning other customers to be extremely cautious when using this location and to verify their transaction status and possession of the money before leaving the counter.

I had been going to Wetaskiwin Money Mart to get small payday loans and one day I got a call from money mart saying I was approved for 15,000. I declined 3 times to the lady and then I thought well maybe we can borrow 10k because we needed a flat deck trailer and stupid me went for it, now I'm looking at 28,000 owing... So ifml... I don't know how to go about this and or call the BBB. After that this lady doesn't work there, they keep getting new people when they made what they made off you. Pyramid Schemes.

The agents from the Money Mart are rude. Location 2188 McPhillips St unit 24 Winnipeg Manitoba. I went there to get my money and I provided them the government extended form from MPI as I lost my bag and I lost all my card and passport. I told them that I have a copy of my ID on my phone and all the docs they need but they said they didn't wanna accept it and I'm harassing them and told me to go to different location If I want to.

Do not send money at Money Mart King George Blvd Surrey Branch close to Skytrain station. A lady personnel from ** Origin is behaving badly and very rude. No good manners and right conduct. She refused or declined my cash transaction few months ago. Not worthy at all. I even contacted the main office for complained but up to now they never get back to me. Please don't make any transaction at this branch or store. My name is Jaime ** and my phone number is **. Very frustrating.

Money Mart was a quick and easy loan process, however, their chat, last one with supervisor Deep, was futile. He even ended the chat without giving me a chance to close chat. He was not helpful at all in resolving my dispute. Nor was a resolution available. Chat support only has notes of conversations, so when I called, they were unable to help me. I will never again use money mart nor will I recommend it. It’s just a waiting game as to how this will play out.

I had a great experience with Jeena in Kingston Ontario. Even though she was closed she went above and beyond and still was willing to help me with my loan. Most people wouldn't do that so I was very grateful for her help.

Very shady business practice by withholding important information. They blacklist banks & don't tell you this until you get there. I suffered $6300 in damages because I had to travel 450km to go in store, through a snow storm and I applied online but had to go in store with documents. Had they asked which bank I use, I could have avoided all this damage as they would have told me they don't use my bank. I never heard of them blacklisting banks until I got to the store. Don't apply for a loan and fall into the trap I did. Call and ask if they use your bank first so you don't suffer like I did. I live in the middle of the forest where fuel cost is high and requires travel to go to work and nearest city is 241km away.

Walked in to cash a check, greeted by Veronica and cashed check very simple to complete. Asked about a direct deposit card after seeing advertisement. Very professional and understanding of the specifics by Veronica. Started the new card procedures and returned ready to use its system. Veronica walked me through its uses and went out of her way to provide me with all the ways my new Porte card had available. She is a highly intelligent professional employee of the Ace Money Mart company and they are lucky to have her in your employment.