About Money Mart
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The staff at store 0236 manager Whellz are best service tor myself and my husband. Always friendly and efficient. Very helpful and kind. We only go to this location because of the great friendly service. Thank you to the staff.
After repaying a loan and applying for another, took days to clear, and my new app is waiting on bank info provided a week ago. CS is no help, got hung up twice, eventually I should hear from my case manager.
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Had a rep hang up on me because this morning I needed help with my denied application. Denial reason was for an "Invalid employer/paystub". Mind you, I have successfully repaid a previous loan just a month or so prior, and I have been with my employer 12 1/2 years. There has been no changes in my info. The customer service and loan department are horrible, they do not thoroughly look into applications. They need to take into consideration your history with them and all info provided. They just deny and send you letters with no explanation. I will not be returning!
Worst experience of my life. I went in to cash a check that I received in the amount of 50.00 after participating in a fundraising online raffle. After being questioned by Jennifer about what the check was for, she disappeared into the back room and came back 10 minutes later telling me she wasnt going to cash it, it wasn't legit and I needed to get out... Even after I gave her the website for the raffle and the treasurer's name (this was a catch the ace lottery fundraiser for crimestoppers).
She says she called the number that was on the check and spoke to some1 that said it was a fraudulent check. (I found out later she spoke to no one). I was horrified first because of the way she was speaking to me, 2ndly because of the possibility I had just been scammed online... So I asked her if she had called the police to which she replied, it would be a complete waste of her time. Even after I told her that possibly thousands of people could be getting scammed right now and it needed to be reported she refused to call any1 and just yelled at me to get out.. I calmly said can u please just call the police and I wi tel to them outside.. She refused and again yelled for me to get out( in front of another customer) then said if I refused to leave she would..
So I refused and she finally called. When the police came I gave them the same information I had given the car and in less than 30 minutes they confirmed the raffle was legit, the check was legit... I was at Money Mart well over an hour before the police finally were called. I find it appalling that I was treated like I was a criminal, trying to commit fraud, yelled at to get out, I am shocked that even after I told her people could be getting scammed out of their hard-earned money right at that moment she still refused to do anything... I found out later that she in fact did not speak to anyone at WRCS, in fact the only reason she considered the check to be fraudulent is because they forgot to date the check..
She never once mentioned that to me ..instead profiled me, humiliated me, refused to call police when requested, yelled at me to GET OUT repeatedly, and even after she found out she was totally wrong and way off base, never apologized or even acknowledged it.. but still refused to cash the check .. worst customer experience of my life! No exaggerating! Shame on you Jennifer. If the video could be pulled and reviewed I'm sure anyone would agree it could be shown to future employees as a 'what you should never do as a customer' learning tool!
The treasurer who issued the check to me even called to apologize for what I had been through when it was brought to her attention! I'm not sure what upset me more, the fact that I was treated like a criminal instead of a potential victim of fraud or the fact that she said it was a complete waste of her time to call the police to potentially stop other people from being scammed, didnt even consider that she could have had a hand in stopping lots of people from being victims of an online scam...that is the opposite of good customer service as far as I'm concerned.
I feel like I was profiled either because of my race or simply because I have an account at money mart and was needing their service to cash a 50.00 check ...perhaps both. I was treated like a criminal rather than a victim of crime, but if she would have just listened to the facts I was telling her and followed up on them she would have found there was jn fact no crime at all...
I received an email from a collection agency with a lawyer's name attached stating that I owed over 1000 dollars to Money Mart. I have never even heard of this company until I got the email. I have never had any dealings of any kind with them and I believe they are simply trying to scam people. I have never had any reason to go to ANY type of sleazy payday loan type "business" for money.
I went into Money Mart for a payday loan at Dufferin and Finch on Sept. 25, 2020. When I entered there was no one at the desk to assist customers. I sat and waited 5 minutes. A gentlemen there before me knocked on the window for assistance, no one came. Then he told me to knock on the door because he seen an employee go inside. I knocked on the door and still no one came. A 3rd customer came in and then an employee came to the desk. All of this is evident from the cameras inside! No one was present to assist the customers! She then offered me a $400 payday loan, after I showed her my bank statement of $2800 bi-weekly. She stated I'm only able to get $400 because it was my first time and they only give 30-50% of my pay. However, $400 is not the minimum 30% of my pay. I then declined and went to another location, in which I was offered $900 with excellent customer service..
I got a loan 2 years ago. I did intend to pay and now I dont know if I really want to and the reason is because I was going through a lot. Someone in my family passed and we were on a fixed income. Well half of our finances were cut and we were only receiving $825.00 a month. It got fixed and then my car broke down and I was almost going homeless. We were literally having a bad hand handed to us these past 2 years. Then this pandemic hit and my health went downhill. I have achalasia (throat swelling and stomach narrowing) and a thoracic aortic heart aneurysm. The aneurysm nearly killed this July. I was in the hospital a week and had surgery. I had a throat scope done as well for the achalasia. On top of that I nearly died in the operation for the aneurysm.
Anyway a day or 2 after I got home a lady from Money Mart called my dad. I called her back to let her know I was sorry and I do intend to pay but I have a few more things to catch up on like the electric and stuff. I told her I was sorry that I havent been able too. I tried to set a date up with her to make payments. She started getting demanding and started to yell at me telling me I was going to pay way sooner than that and telling me I was making excuses. She also stated they were going to take it regardless. I said "I am telling you it wont be there. The minute the money comes I pay rent and whatever I can.
She then started getting louder and as sick as I was I got frustrated and slightly yelled back. I couldn't really because I was really sick and didn't have the energy or the voice. I said she didn't have to keep yelling at me. Then she screamed at the top of her lungs telling me that I was yelling at her. l then told her "Let me put you on speaker so my family can hear this". Then I told her I just had heart surgery and I cant deal with this stress. Shaken up from the stress I hung up.
My sister showed up right when I hung up and my kids told her what happend. She was upset and called her back to explain I will pay when I can start working. Until then this is legally harassment. My sister told me legally Money Mart could not sell my info. The lady heard that and tried to correct her. The lady started to snap at my sister so my sister demanded a manager. The lady tried to pretend she was the manager but we can tell when it's the same person. We both noticed and then she yelled again and before my sister could speak the lady hung up. I really don't know what to think. But I am tempted to sue for the fact that she could have put me right back in the hospital. But if I pay I feel like they should at least take off the additional fees. Because what I experienced was just messed up. It was the worst customer service ever. All that stress was uncalled for.
I got a pre-paid Titanium MasterCard a few weeks after I closed my accounts and major credit cards under the "big" banks. I am trying to load my MasterCard online and turns out you can't do direct load. Something Money Mart promoted on their application!! It even says 'The only thing easier than getting it is using it' And you can only transfer from three major banks and the bank I have (because I want to support small businesses). Had to call Money Mart 3 separate times as their phone system hung up on me who then said they couldn't help and gave me the number to Titanium support. Although the message says there is a 5 min wait time, I'm going on 45 min.
I gave up after that. Because I have been in contact with someone who might have COVID, I am in mandatory isolation and cannot leave my home. I can't get groceries and have to other credit card. Money Mart you let me down. You really should not promote a product that doesn't work the way it is advertised. Note, I will never walk into another Money Mart for business. Better to pay the 'big' banks. So tired of companies not living up to their own standards.
Brought my Canada Pension Disability cheque to Mississauga location at 3427 Derry Rd East (Malton) location. She looked at the cheque and then turned to another girl. The other one came up and looked at it. Then she asked if I had the stub??? Then I got “oh we have to call the manager...” so she picked up the phone... then I got “oh we don’t cash government cheque’s here." ??? It’s not a personal or business cheque. It’s from the Canadian Government!!! So I left and went out and Googled “does Money Mart cash government cheques” and of course they do. I went in and showed this person and she said “we can’t cash it because we’ve had issues.” ??? I asked her name and she said “we don’t give out our names.”
I went out and started to walk home and I called the Etobicoke location and asked the guy and he said “yes we do!” In a bright and cheery manner. I called the Malton location back. She answered something along the lines of “thank you for calling Money Mart" - insert name here - I said “so you don’t give out your names huh?? I just called the Etobicoke location and he said you cash government cheques... I will be filing a complaint against you with your head office about your crap story.” I came home and called and talked to a guy and explained what happened. He seemed very puzzled. He asked if this was my first time going there and commented about it not being a great first impression (paraphrasing). I guess every other government issued cheque is not a problem, but mine was. I received it the day before...
I got better experience regarding customer care of Western Union. I sent money through western union from Calgary, Canada. Any reason I don't want to send money and I want to get money back. I called (18002350000) customer care of National Money Mart. Most of the customer care Agent like robot. What I am saying they don't try to listen to me. What they know they repeat same things. They tell me they will call me back but they never. Six hours I tried to get money back but I failed. In this situation one store CSR (CSR JAI, Trx#**) helped me and I got money back. What my understanding Customer Care Agents communication skill and English are very poor. I think they don't have sufficient knowledge dealing the situation. I got worst experience regarding customer care service.
Money Mart #225. 12788-96 Ave Surrey BC. I sent money through Western Union to someone's a/c but some reason didn't went through. I called WU and they advise to get refund. But when I went to this same location they said don't have money to refund and come back next day. So, I went there and again they don't have money, advised to come back after two days and they would have for sure. When I went back after two days they said don't have money and they were very rude and unprofessional. I complained to WU office but not received any call from them yet. Never go to this location????
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