Consumer Complaints and Reviews
I have been using Money Mart for over a year. They should be happy to have customers like me to pay their loan shark interest. Anyway, I applied for a loan today and they would not accept my form of my bank statement, so still no loan here. I have been sending my bank statement to them that way for over a year. They have just lost a customer. If they do this to others, won't just be me they lose!
I have been a client with Instacheque/Money Mart in Montreal, QC for 16 years, which ended today! I went to the Instacheque on Queen Mary/Decarie, the questions I was asked were intrusive to say the least: What is my relation to sender of money, am I a Canadian Citizen/Landed Immigrant, what is the money for that I am receiving, is it a loan or a gift? I swear I halfway expected the woman to hand me a cup for a pee sample or lean through the window and draw some blood from me! Called 1-855-627-8801 # for complaints, nada, crickets chirping, supervisor informs me that it is at the cashier's discretion whether she wants to cash money orders or not!
The one saving grace was that three other people were refused as well, shlepped back to my area where another Instacheque gave me the money owing via Western Union Transfer, and the staff there were fantastic, courteous and understanding (Cote des Neiges branch). Will never use their services again, regardless, it's a Monty Python skit down there for how surreal all this was! I expected the Just for Laughs crew to show up from behind the counter saying it was just a joke, or for John Cleese to start doing his funny dances routine and start goose stepping! Legalized extortion is the only way to describe it, they put Al Capone away for less!
I owe them on a loan I couldn't pay on the due date and had made arrangements. Other expenses had popped up so that's why I was short. Anyway they had told me due to Saskatchewan laws they are limited to the number of debit attempts on each loan and that I would have to submit the payment myself. Well yesterday they had taken money out of my account... money that is meant to be used for my kids as it was my child benefits cheque. Very upset about this. Any ideas what I could do?
I would give them -100 star. Their service suck at every level. They have been holding a payment I made and are blaming it on the merchant. After I manage to put enough pressure on them to do something, they "gave me" "2 options": one would be to send some forms back to themselves to get them refunding my money back into my account in order to repeat the transaction which had been previously been successful. The other option was basically giving my money back and cancelling my order. I had to call customer service several times and they charged me every time for each call on top of that, even beyond, they did not picked up my call and had me waiting for almost 2h trying to get a hold from them throughout 2 exhausting long calls.
Their website just work a 0 out of a 1-10 scale: the menu items just don't work, basically mega inefficient website. After I got into a live chat, the chat rep was taking forever to see my messages, said he would email me the forms, hung off the chat and did not actually send the forms. I had to restart a new chat with him. I asked him if he sent the forms and he actually had to ask for my email all over again. I mean... did he actually had the intention of doing it? I had to put pressure on him to do it. Money Mart is really efficient at charging their fees but suck at anything you need them for.
Hello. I have been getting loans from Red Deer, Alberta office for years. I am on government assistance. Now I come in today and can't get loan. I got loan last month. Always pay for my loan. Teller was rude and very unprofessional. I went to Cash loan and got loan. I will never get loan from Money Mart again. Writing Better Business Bureau and Consumer Affairs with complaints. I have 15 friends that also won't go back to Money Mart and are filing complaints also. The employee's name is Len **.
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I went to the one at 96 and 128 and they transferred money to Bhopal for me without knowing & checking that Bhopal doesn't even have their center. My money got stuck & faced problems in getting back my money. Highly disappointed. Will never go back again. One of the employee was rude & highly unprofessional during the transaction.
I was charged $34 to cash a check at Money Mart. They didn't tell me that the fee was so high and I was under the impression that I couldn't cash it at my bank because it was a tax refund check from H&R Block. When I declined on cashing it because of the fee, the rep said, "It's already sent through and I can't get it back." She hadn't stamp the check as yet. Horrible service and a rip-off.
I have been dealing with this company for over two years now... I have always had such great service, and customer care. Well this new year, I don't know if they completely dropped their standards on how they treat their customers, or just lack knowledge in how to hire the right kind of people but they are nothing but completely unprofessional and rude. First of all, no one in their 'customer care/service' line has a damn clue what they're doing or how to properly treat their customers. Their response is simply "You can file a complaint."
So I took them up on that offer and was told that I would be contacted within 2-3 business days... That was almost a month ago, and I still have not heard anything from them. No apology, NOTHING! I had to take my time again and go back to them to only have a different department solve my issue. It is astonishing and completely mind blowing how unprofessional this company is. How do you even have customers? Many of the employees need to be re-trained and learn how to properly treat their customers. I will NEVER deal with this company again.
Have been an excellent customer for 2 1/2 yrs. Told that they have pawning program. Never heard of such thing but thought this was very innovative and proactive. Pawned items & always made sure to retrieve my gold within 3 months of pawning the items. Last time (in August) I came to pay and get my gold back - had 2 bracelets (1 worth over 1500.00 - they only gave me 200 something for that), a necklace, 2 crosses and 2 rings.. I received all items not realizing I also paid for a bag of earrings I also had at Money Mart. All these earrings are worth more than $1000.00. Anyways paid for everything. Didn't know I didn't get all my items (especially earrings which were given to my daughter by my deceased mother). Money Mart contacted me telling me I have another person's items. They told me look. I do not have anything not belonging to me, nor am I a person if given something which is not mine to keep.
I spoke w/ 4 different individuals from Money Mart regarding the situation. Not once did I get an apology, but only I had been degraded, yelled at and accused of having items which do not belong to me. I was cordial and said directly I do not have someone else's items and they actually yelled/accused me of stealing and pawning items I have never seen. To add more insult they refuse to give me my gold back. I've been an excellent customer and they do not apologize for treating me like ** and insist to try to intimidate me to justify their not giving me my items back.
I'm going online to look for transaction webpage. Now logs me out of website. I’m trying again for six times. What's going on? Is this a fun and games, goofs, clowns Money Fart? I have to find PayPal code on Welcome to MyTitanium.ca - Canada's #1 Games on my own account. Set up blank page for transactions, not see it online.
I only owe a small loan for the first time. Keep in mind I've been a customer for over 5 years pretty much. They've called me more than 4 times a day even after they have gotten in Contact with me or my sister. They have no respect or customer service skill. They infuriate the problem by being rude. I don't care to go to collections. Just for that I most likely won't pay until I get a nice rep on the phone, and If I do and I will never take their service ever again. I actually hate this company and the rude representatives that are attach to this company. They definitely lost me as a customer. I'll go to cash money.
Money Mart probably needs to rethink over their hiring procedure, since the people working at many of the stores at the moment look like under trained. They have lack of knowledge of the product. They don't know what they are saying/doing. Huge line-ups in the lobby all the time. 95% stores are understaffed. I hope that they start hiring some talented people who know their business.
I have been cashing a pension check at Money Mart for many years. On July 31, 2015 they charged me 10% to cash the check. I asked about it and was told the fees were going up. 10% is outrageous. And is it even legal in Calif. to charge that much? I got online to file a complaint. It never would go. When I pressed Submit Complaint, it would not submit. So I went to Live chat. The Live chat lady told me to call the store for the rates. I asked what the company norm was? Still no answer about the fees. So for what it's worth they lost a customer. 10% is a little out of line for a corporate check, don't you think?
After supplying the company with all documentation listed on their website and verified by staff at the store, I was asked to return several hours later to pick up my refund. When I arrived I was told that I need my child custody agreement. It was never posted on the site and not asked by an agent. After claiming my children for several years, I asked why. They said it was company policy because single fathers are audited more frequently. They would be held liable for refunds that are owed. Back to the government.
I am not entitled to claim child tax unless I'm the primary caregiver and even though I provided the documentation that I receive the benefit. I call the policy discriminatory and false advertising. It was not required yet when I'm in the final stages of the return, they come up with this. They didn't even go have the courtesy to phone and notify me. I live out of the city. Horrible way to treat a customer
With Tax Season well on its way Money Mart Lines are now out the door. I have been a client of Money Marts for as long as I can remember and I have never been as aggravated as I am now. Every single location I attempt to receive service at I am greeted with a huge line up and the only two employees behind the counter filing a consumers income tax. Leaving everyone else sol and extremely late for, well everything following. I understand that Money Mart likes to add other services to the already long list they already provide but increasing employees or at the least having an assigned rep specifically for tax returns. All I can say is if things don't change soon, I will be forced to take my business elsewhere.
I have been dealing with Money Mart for more than 10 years and never had a problem until last December. I took a payday loan on November 26th 2014 for $670.00 against my disability income. This was done at the Money Mart. The representative told me the loan will be due on December 29th 2014 in the amount of $810.70. When I went to liquidate my loan on December 29th, I was told to pay an additional amount of $40.00 for their admin. charges as the loan was returned from bank. I refused to pay the $40.00. Now I am being threatened. Any ideas what I can do?
My friend went to Money Mart to get taxes filed as usual, guess what? They forgot to file her taxes! She gets grief from the federal gov't and somehow it's her fault!!! I have written to Money Mart requesting the refund due plus the late filing fee and of course the interest on the refund at their own interest rate of 599.86% and surprise surprise they're not interested in paying!
I have now written to the head office, the CEO and CFO requesting same and if no response will file a notice of claim in the court. I fully expect no response and will pay the $300 to have the aforementioned gentlemen served at the corporate offices by the sheriff. I again fully expect no response by which time I will file a default order for balance plus costs, and pecuniary damages. Not looking for millions of dollars just someone at this ridiculous company to be held accountable. I'm pretty sure you guys with grievances against Money Mart will see this on the news sooner or later. Maybe we can all club together and get a class action law suit going for a couple hundred million????
250 7th Avenue SW, Scotia Centre, Calgary, AB T2P 0W6, Canada. WHAT A JOKE MONEY MART!!!!!! I deposit a government cheque in my name on my card yesterday & they put a HOLD on it! Released $200 yesterday & told me I had to wait until today for it to clear. OK fine, I go back today and they ask me my full name S.I.N & D.O.B & then she tells me I didn't answer any of those questions correctly! So there continues to be a hold on it!!! Are you ** KIDDING me? I don't know who I am or when I was born!! Money mart takes your picture and I've never showed I.D before and had no problems, SO she's in a pissy mood & does this!! I'm absolutely STUNNED! People behind me BOOOING her was kinda funny. Now I find out that these are the games that this big black woman plays with people (she refused me a manager and her name or a complaint form). Over 10 yrs I've used money mart and I've never ever had a problem but the hell if I'll ever use it again!!!
2014-10-17. I drove my best friend Madison to Money Mart on Memorial Dr. and 52 St N.E. Calgary. All she wanted was to get a payday loan. As I was waiting for her, I saw a police car pull up to the Money Mart and 2 police officers enter the building. I did not know what was going on. I saw the officers talking with Madison. After like 40 minutes, the officers drove away. Madison came back to me visibly shaken and very upset.
Madison informed me that the agent for Money Mart made her wait and she did not know why. I did not know why it was taking so long. The Money Mart agent had called the Calgary Police because he/she thought there was something wrong with Madison's documents. The police officer informed Madison that they had been called because someone was trying to cash some illegal cheques. Again, Madison was there to try and get a payday loan. The loan officer at Money Mart wrongly accused Madison of illegal activities, made up a story to the Calgary Police Service, and tried to have Madison arrested. This is so wrong, Money Mart needs to review this location's employees activities.
I paid my pay day loan off yesterday... Told I couldn't reloan, computers down... Call the 1800 # to see when computers back up... well they knew they weren't reloaning, period! How crappy of them to do this!
I was reading one of the stories about a person who wanted to pay back a smaller amount as that was all they could afford at the time. I have just found myself in that same situation and after speaking with the person on the phone, they have advised me that they will not accept what I can pay and I must pay the full amount owing in the next 2 paychecks (which for me will not be able to be done). I have gone to Money Mart for years on and off and have never had any problems, but this is ridiculous. So knowingly lying so that I could get off the phone, I said sure - I'll go into the branch and start paying that or if I have to, I'll reloan.
I think it is ridiculous that they put somebody in that position. The only reason I called them in the first place was because I wanted to be upfront and honest - I am now regretting that decision. Although, I must say, the staff at my location are very nice and understand, but this was their payment office (I'm guessing). We'll see what happens next. I do intent on paying and I do intend on doing this in my own time as I have no other option.
I went to Money Mart today to cash in my settlement voucher. I was refused... so were the others that were there wanting their money. We had to keep these vouchers for 3 years, we are not being paid interest on any of these monies & I think that a company of this size has to be held accountable for their illegal practices.
Yesterday evening, I went into a Money Mart location that I've never been to. You know, I figured there would be no issues using a new location as I've used numerous other locations before without issue. Boy, was I wrong. First off, as soon as I walked up to the counter, I was treated with an air of disdain and what one could only call surprise that I was in a MONEY MART asking for a payday loan... Now mind you, before last night, Money Mart was my go-to whenever I needed a payday loan, as I was always treated amazingly and there was always prompt and friendly service. Until last night, when this man who claimed to be the store manager of this location, which I find hard to believe, he probably just didn't want to get his manager when I asked for them. As he from the very first step treated me more poorly than I've ever been treated by someone in customer service.
He began by telling me because that location didn't have my information on file, that I needed a bank statement.. Fine. I stepped outside to make that phone call as there were other customers who needed his assistance. I came back inside, and stood in line AGAIN. And by the time I got back up to the counter, he decided to tell me that not only did he need that bank statement but a cheque. Fine. So I left the store and walked allllll the way back to my house to get this cheque. When I questioned why he was making me sign my cheque, he got very hot tempered with and treated me like I was stupid for asking a simple question, as I've never been asked to do so before.
When he asked for my personal information, he said he needed a working phone number. I gave him both my work and home number.. And when he tried calling both.. and they didn't work, this WONDERFUL human being decided in front of a whole store full of people to tell me he was going to have me arrested for fraud as I was falsifying my information by not giving him a cell phone number... Had he asked for my cell phone number, I would have given it to him. He then carried on with his charade of having me arrested and calling 911 because I was committing fraud. He also accused me of lying to him about walking all the way home to get a blank cheque, as well as lying about stepping outside to make a phone call to my bank, because according to this fine human being, I had my bank statement on my phone the whole time, and the cheque was in my pocket... So he accused me of lying to him basically as soon as I stepped foot in his store...
Let me tell you, I have NEVER EVER, EVER been treated so poorly by someone in customer service in my whole life. And I assure you, I will be paying back this loan of a measly 200.00 today, even though I borrowed it last night because that is how strongly I feel about NEVER having to deal with this ** hole of a business ever again.
I live in Ontario. About a year and a half ago, I decided to take out an online payday loan from Money Mart for the first time. I had quite a few expenses at the time and Christmas was approaching and needed cash. I don't have credit cards and only use cash (am nearing the end of a 5 year consumer proposal). I paid the loan ..pre-authorized withdrawal and then the cycle began and the loans started to get larger so I could make ends meet after the payments came out. A week ago I decided I couldn't keep going this way..I needed to end this vicious cycle. Did some research online and decided to put a stop payment on the automatic withdrawal that was due. I then contacted Money Mart to tell them this and asked if I could please pay it all off gradually (I offered them $220 a month..$110 per paycheck).
The loan payment due was $871 total. That's what I could afford with all my other living expenses. I quickly realized there is NO negotiating with them. The first person I dealt with was very nasty and condescending and said all they could do was divide it in half over the next 2 pay periods and that my offer was unacceptable. Several emails back and forth over the next few days and with each different person, I got different payback amounts that they would accept..all too high. I repeatedly asked for an account number so I could send them payments via online banking. They would not consider this. The last email from their collections dept. said they were marking my file "refusal to pay" and would attempt to electronically debit my account. My stop payment is good for a year, so I know they can't just go in and take what they wish whenever they wish. I also moved my money to another account that they don't have access to until I can HOPEFULLY get this resolved with them. I just want to pay this off as I can but they refuse, so I have no idea what to expect now. Anyone have a similar story and how was it resolved??
I file my taxes with Money Mart pretty much every year with them and I have trusted them all with my heart and last year they screw up my taxes big time. They told me that I should come back later and when I came back the guy who was helping me was very mean and start telling me that I didn't make much so am not going to get anything from my tax returns which I didn't really get. And I told him to give my papers back and I will go somewhere else. He did gave me my papers back and the last I know they start calling me and harassing me and telling me that am owing them yet they didn't file my taxes and the guy return my documents to me.
This year again I went back to them, fool me, and they did file my taxes. And after they told me I have to pay the money I was owing and I told the lady that yet it wasn't my problem, their own representatives screw up and I end up paying. Later I get a letter telling me that am owing them and I tried to get some answers and clarification on what owing and the lady was so mean and rude at me. Seriously I couldn't believe that’s how the service of these guys are. And she start telling me how she went and file her taxes at H&R BLOCK with her husband which I don’t understand what does it have to do with me. And she didn't want to hear me out so really to cut the story short am so much disappointed with them.
I owe Money Mart some money. But when it was time to owe them, I got an email from them saying that "because of provincial restrictions, we're unable to take money out" & I had to make a deposit through my bank. That didn't go through. Instead they decided to take some money out of my account without my authorization. It wasn't even the full amount they were supposed to take. I've emailed them numerous times & when I try to call they hang up. I didn't mind paying it, but they should've let me know that they were taking money out when they told me they were unable to. I'm still trying to get ahold of them, but still nothing. I have proof with my emails I received from them & their lack of response.
I have done my taxes with Money Mart for years and they always make a mistake. I have a dependent and they mess it up almost every year. To all the people don't do it at the stores. The head office always fixes it, but the representatives should know what they are doing. Go to an accountant.
So by law, National Money Mart is only allowed to contact me 3 times a week. Those three times, they must either leave a voice message or talk to you directly; otherwise, they can call you as much as they want. So I logged the 3 calls that I had with them this week and let them know that they have reached the maximum they can contact me for this week. This is not including the voice mail they left with the auto dial tech. Yet they still seem to be calling! What they do now to skirt around the law and criminally harass you is when I say, "You have reached the 3 time this week you can contact me", I start to get auto dials that when I try and answer it just goes to a busy tone.
I have told them this is illegal and am now collecting evidence to use against them in court. You know that if a company like this is using illegal collection practices that you can offset your debt with what you are awarded from the harassment. Just make sure you can prove it. Money Mart uses numbers from all over Canada, uses unknown and private numbers and auto dials. Document each call, number, person talked to, etc. Just because I owe a small debt doesn't mean a company can use illegal means to recover it.
In March 2013 I filed 3 separate years of taxes, they were all very easy ~ as I'm single and don't make a very big salary. I STILL have not received my return for two of those years, because I found out a few months later that Easy Tax had done them wrong for one of my years, so they held back the other one until the problem was figured out. Now it's August, and every time I call Easy Tax, they say they've talked with the CRA and it will be 'another two weeks' before they can start them, maybe a month or two even..... It's frustrating and I'm pissed off, and feel like I've been ripped off by Money Mart. DON'T get Money Mart to do your taxes, no matter how easy they make it seem!!!
Harassing phone calls on the cell phone; they called me 5 times in 30 minutes from different numbers.
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