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Money Mart
Overall Satisfaction Rating
1.35/5
  • 5 stars
    3
  • 4 stars
    0
  • 3 stars
    1
  • 2 stars
    5
  • 1 stars
    46
Based on 55 ratings
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    Money Mart

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      79 Money Mart Consumer Reviews

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      Page 1 Reviews 1 - 30
      Rated with 5 stars
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      Verified Reviewer
      Original review: June 13, 2019

      Sometimes being in a tight spot, financially, can bring you down a little but as soon as I walk into the Money Mart in Scarborough, the manager there, Devashree **, always has a smile on her face and treats you like a superstar. She remembers your name, your children, your past conversations and is always ready to help!! She is ever so kind and extremely helpful with whatever your needs are. I highly recommend you go see her and she'll take you out of whatever tough jam you happen to be in... guaranteed. If I could give her 10 stars I would.. She's a keeper!!

      Be the first one to find this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: May 11, 2019

      On the website they say 2 hours instant e-transfer. Which is completely fake. 100% fake. It will take minimum 48 hours. Also the loan department is rude and they don’t know how to talk to customers professionally. Plus they are highly racist as well no doubt. I withdrew the loan same hour I applied. Please don’t fall for their bad practices.

      3 people found this review helpful
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      Rated with 1 star
      Verified Reviewer
      Original review: March 20, 2019

      I had a 2000 dollar 1 year structured loan with "Equal payments" that turned out to be nothing but. Unfortunately here in Canada we aren't able to fight back as in the USA as the archaic courts are so 1800 old WASP that they shutter and cringe to even accept that this goes on in ** Ontario. Cats and dogs here have more rights than Canadian citizens. If it was anything like the volume in proceeds of crime committed as in the example by Scott Tucker and his massive payday scam, Money Mart in comparison are the Oligarchs of the Penny Lending scam.

      These parasites damages can be the compared equivalent to what crack of the 90's-2000's caused in global damage and chaos to what was done in its sake

      What a person had to do just pay, to not let the dominoes all fall as the 95% of us in the world today cannot live off a disability pension alone, never mind with families to just live as fear that is so paralyzing of losing everything is exploited here in Canada by Money Mart.

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      6 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: Feb. 1, 2019

      My loan was due yesterday, my pension was not deposited into my account. I went there first thing yesterday morning to explain; they said it will go to my bank. I then stopped payment at my bank, under 2 different names they go by. Then, my pension mysteriously showed up late last night. My worker called it an electronic glitch. Well, I went to Money Mart first thing this morning to pay, and they wanted to charge me an additional $40 for being late. As a senior, I can't afford this kind of profiteering by a company whose policies are uncaring, unsympathetic, and downright rude! I am going to pay them back $50.00 per month for 10 months without interest; otherwise, I am suing them for unfair and exploitive business practices. I am sure others have been similarly abused!

      11 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 14, 2019

      I took out an online payday loan and I made my payment and they said I didn't. It took them 2 weeks to fix the error. I had to send them copies of my bank statement multiple times because they "lost" it. Come to find out that the problem was that they were having technical difficulties. But during the whole two weeks no one would reply to my email or live chats and the phone agent was rude.

      Yet, I decided to give them another chance and took out another loan but it wasn't deposited in my account when it was supposed to be so I decided to cancel it. But the cancel option wasn't there even though it should have been there until 5 pm that day after the money was credited to my account. I messaged someone about it before the deadline but got no reply but finally, someone replies after the deadline but not to me. To another agent and the agent never contacted me. I had to call to find out what was going on. Now I am on the hook for the whole loan for a glitch in their system. They say it is my problem and all I can do is provide feedback to the feedback department. Like I trust that they might just lose the feedback.

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      6 people found this review helpful
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      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 5, 2018

      I belive my identity has been stolen by this company. I provided all my information as asked by Melvon **. After giving all my information, I realized that this was a scam. I didn't authorize him to do anything with my account. He took it upon himself to use my information deposit money into my account overdrafted and proceeded to put a hold on my account until the 13th in order to steal the money back. This company commits fraud and steals from their patrons. Beware. Do not use this company for any personal loan payday loan or reasons at all. They are a scam and they do commit fraud and steal identities. Beware.

      11 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 2, 2018

      I got a pay day loan from Money Mart and the December 7th is the last payment to come out, today is the December 1. I had one payment NSF because I haven't been paid. Employer went out of business. He owes me $3600 and it's through their trustee that I am waiting to be paid. After the NSF I scheduled the replacement payment for the last week, but pay pas has still not been released so that NSF'd and each time the bank charges me a $45 fee plus Money Mart charges one.

      I CANNOT GIVE THEM AN ANSWER IF I DON'T KNOW. I have a new job and won't get pay for two weeks and the cheque is already spent. I can pay one of the Money Mart amounts, but I have to get my phone turned back on and the second cheque (or when I get my $3600) everything was to be paid up. So imagine my ** surprise today when I check to make sure there was enough with rent and fees as my parents had sent what they could and I see a $200 Money Mart payment had come out of my account! My rent cheque will now bounce and I will be charged $45 from the bank and $50 from my landlord plus $15 for each day my rent is late.

      I am beyond disgusted that Money Mart has done this. To be so sleazy as to try and snag someones rent money for a loan that isn't due for another week!!! Well Money Mart, the account has now been closed. So their collections department is going to need to provide me with an alternative way to pay because I will NEVER give them my bank information again. In the 7 years I have used Money Mart I have never had an issue, but I will never get a loan with them again. The interest here in Alberta Canada is 15%, I'll use my 19% credit card instead. At least if the payment is a week late, I won't be left in a position to become HOMELESS!!!

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      4 people found this review helpful
      Rated with 5 stars
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      Verified Reviewer
      Original review: Sept. 6, 2018

      There was a few things I needed to get done. Inquire about a loan, use Western Union, and purchase a cashier's check. The clerk at the counter Alfred **, made my experience wonderful. It was towards the end of the night and the store was closing. Luckily, Alfred let me in. He was extremely knowledgeable, courteous, and very professional. Actually, his customer service was near impeccable. I would return and encourage my friends and family to go there as well. Thank you Money Mart for such a great experience and meeting my needs.

      4 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: June 25, 2018

      I agreed to go into a financial arrangement with Money Mart in July 2017. I used to use payday loans years prior when I lived in the city. Everything went smooth except the counter agent did not use the void cheque attached to my loan documents, she used an old inactive account that was in my old records from when I lived in the city. As a result, my first payment was rejected. I noticed immediately and called them and went in to fix the problem. Then a collection agent phoned me threatening me to go pay. Though I explained to him what happened he still barked orders at me then hung up on me. Apparently, you can not make loan payments in person, you HAVE to let the payment return then pay when in arrears along with an additional fee for having gone in arrears.

      NEXT, Earlier this year I paid out my entire installment loan at the Money Mart in Terrace BC. The counter agent told me that since I was paying it out close to my next scheduled pre-authorized payment, that payment might be left out of the balance paid. I went back into Money Mart one week and then two weeks after to pay if there was an outstanding amount owing. She said "I guess not, it isn't showing up." Then I was relieved to no longer have to worry about these payment.

      Prior to this, I had my bank accounts siezed by CRA, I battled them as they processed my 2009 Tax installment but did not apply it to my account with them. Because they failed to apply it, I was forced to pay a large payment only to have it returned 6 weeks later. But because they froze my account my payments were disrupted. I wanted to pay in person at Money Mart because of this but they said I could not. I had to wait to be in arrears then pay. Not Fair. On top of this nightmare, RBC screwed up my CRA payment and even though CRA cleared my debt account with them, they did not follow procedure to release my bank accounts. RBC paid me back what was charged extra because of their error.

      Now, out of nowhere, one of Money Mart's collection agents, phoned me early Saturday morning (June 23, 2018) and spoke to me in a very hostile tone, not letting me say one word, began rambling off numbers, I had no idea what he/she was talking about. (Voice was kind of deep but when he/she YELLED at me to let him/her finish rambling numbers, kind of sounded feminine). I don't appreciate angry people calling and yelling at me without first identifying themselves and clarifying if I am aware of why they are calling. If I have an outstanding amount owing, I have asked them to PLEASE email me the statement now.

      They have NOT once reached out to me prior to this incident. So, I agreed to pay them back my loan amount $2000 PLUS their interest amount of approx $650. Wouldn't you think that me paying them this amount of money would warrant some respect? Unless they assume taking high interest loans mean I have crappy credit which, to them, only means I am a loser and should be treated as such. I will never take these high interest loans ever again, I am especially going to avoid Money Mart because of their attitude towards their customers.

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      10 people found this review helpful
      Rated with 3 stars
      Verified Reviewer
      Original review: March 27, 2018

      I had been a customer of Money Mart for a few years - which would implies that have very, VERY rarely had any payment issues (I think I can only recall two instances). Recently, I was suddenly forced into a financial situation that I did my best to handle on my own, but could not. I tried to find a solution on my own to pay back the loan I have, but was not able to. I reached out for professional help (debt settlement). Money Mart was sent the proposal twice and did not respond (did not decline or accept). I am getting multiple phone calls from various phone numbers several times a day EVERY DAY. Due to the fact that they have been informed about the settlement, I don't find the need to speak to anyone.

      If they decline the proposal, they can contact my account administrator who will then inform me and THEN I will deal with them personally. However, at this time, I am unable to resolve this on my own. If I could, I most certainly would! Since the letters were sent to the head office, I'm going to assume no one communicated this information to the local branches who keep calling me. Besides, after reading about how rude the CSRs can get; I don't want my temper to flair. Someone will be torn an new ** and it won't be me. Customer service in the store was always friendly and professional; no issues there. The application process was always easy; no issues there. I wish they were a bit more flexible with payment options so that people could make more affordable payments, but it is what it is.

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      9 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 31, 2018

      Beware of this company and Lending Club. They try to do mobile deposit and bank rejects it for fraud. I went to bank. The bank did not accept but it was a USA Treasury check. They say looks fishy to them.

      8 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 31, 2017

      I tried to get a money order, but the cashier said that she needed my employment information. I informed her that I did not want to give her that. She then told me that she would not let me get a money order unless I gave her that information. I then told her that I am unemployed, she asked for work history and I told her I have never worked. She then said she needed to take a photo of me? Damn ridiculous, I can see needing to verify employment if I was getting a payday loan, but I was getting money orders, and I was gonna pay $1,500 in cash for it. But too bad, I wound up going to 7-11 to get my money orders, they didn't ask me no questions and I'm sure they were more than happy to get $1,500 from one customer. This was the Money Mart located at the Pearl Kai shopping area in Aiea, HI, and this happened on 12/30/2018 around 2 pm.

      13 people found this review helpful
      Rated with 1 star
      Original review: Feb. 2, 2017

      My payment bounced and we agreed for two payments! One Jan 20 and the next Feb 20. Money Mart decided to take it out Jan 31st instead of Feb 20! Customer service was rude! They blamed me meanwhile they took it out 20 days ahead of time!!! Awful company!!! Do not use this company!!!

      24 people found this review helpful
      Rated with 1 star
      Original review: Sept. 24, 2016

      I have been using Money Mart for over a year. They should be happy to have customers like me to pay their loan shark interest. Anyway, I applied for a loan today and they would not accept my form of my bank statement, so still no loan here. I have been sending my bank statement to them that way for over a year. They have just lost a customer. If they do this to others, won't just be me they lose!

      27 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: June 17, 2016

      I have been a client with Instacheque/Money Mart in Montreal, QC for 16 years, which ended today! I went to the Instacheque on Queen Mary/Decarie, the questions I was asked were intrusive to say the least: What is my relation to sender of money, am I a Canadian Citizen/Landed Immigrant, what is the money for that I am receiving, is it a loan or a gift? I swear I halfway expected the woman to hand me a cup for a pee sample or lean through the window and draw some blood from me! Called 1-855-627-8801 # for complaints, nada, crickets chirping, supervisor informs me that it is at the cashier's discretion whether she wants to cash money orders or not!

      The one saving grace was that three other people were refused as well, shlepped back to my area where another Instacheque gave me the money owing via Western Union Transfer, and the staff there were fantastic, courteous and understanding (Cote des Neiges branch). Will never use their services again, regardless, it's a Monty Python skit down there for how surreal all this was! I expected the Just for Laughs crew to show up from behind the counter saying it was just a joke, or for John Cleese to start doing his funny dances routine and start goose stepping! Legalized extortion is the only way to describe it, they put Al Capone away for less!

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      23 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: May 21, 2016

      I owe them on a loan I couldn't pay on the due date and had made arrangements. Other expenses had popped up so that's why I was short. Anyway they had told me due to Saskatchewan laws they are limited to the number of debit attempts on each loan and that I would have to submit the payment myself. Well yesterday they had taken money out of my account... money that is meant to be used for my kids as it was my child benefits cheque. Very upset about this. Any ideas what I could do?

      34 people found this review helpful
      Rated with 1 star
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      Original review: May 14, 2016

      I would give them -100 star. Their service suck at every level. They have been holding a payment I made and are blaming it on the merchant. After I manage to put enough pressure on them to do something, they "gave me" "2 options": one would be to send some forms back to themselves to get them refunding my money back into my account in order to repeat the transaction which had been previously been successful. The other option was basically giving my money back and cancelling my order. I had to call customer service several times and they charged me every time for each call on top of that, even beyond, they did not picked up my call and had me waiting for almost 2h trying to get a hold from them throughout 2 exhausting long calls.

      Their website just work a 0 out of a 1-10 scale: the menu items just don't work, basically mega inefficient website. After I got into a live chat, the chat rep was taking forever to see my messages, said he would email me the forms, hung off the chat and did not actually send the forms. I had to restart a new chat with him. I asked him if he sent the forms and he actually had to ask for my email all over again. I mean... did he actually had the intention of doing it? I had to put pressure on him to do it. Money Mart is really efficient at charging their fees but suck at anything you need them for.

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      15 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: April 18, 2016

      Hello. I have been getting loans from Red Deer, Alberta office for years. I am on government assistance. Now I come in today and can't get loan. I got loan last month. Always pay for my loan. Teller was rude and very unprofessional. I went to Cash loan and got loan. I will never get loan from Money Mart again. Writing Better Business Bureau and Consumer Affairs with complaints. I have 15 friends that also won't go back to Money Mart and are filing complaints also. The employee's name is Len **.

      22 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: March 1, 2016

      I went to the one at 96 and 128 and they transferred money to Bhopal for me without knowing & checking that Bhopal doesn't even have their center. My money got stuck & faced problems in getting back my money. Highly disappointed. Will never go back again. One of the employee was rude & highly unprofessional during the transaction.

      8 people found this review helpful
      Rated with 1 star
      Original review: Feb. 28, 2016

      I was charged $34 to cash a check at Money Mart. They didn't tell me that the fee was so high and I was under the impression that I couldn't cash it at my bank because it was a tax refund check from H&R Block. When I declined on cashing it because of the fee, the rep said, "It's already sent through and I can't get it back." She hadn't stamp the check as yet. Horrible service and a rip-off.

      19 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Feb. 20, 2016

      I have been dealing with this company for over two years now... I have always had such great service, and customer care. Well this new year, I don't know if they completely dropped their standards on how they treat their customers, or just lack knowledge in how to hire the right kind of people but they are nothing but completely unprofessional and rude. First of all, no one in their 'customer care/service' line has a damn clue what they're doing or how to properly treat their customers. Their response is simply "You can file a complaint."

      So I took them up on that offer and was told that I would be contacted within 2-3 business days... That was almost a month ago, and I still have not heard anything from them. No apology, NOTHING! I had to take my time again and go back to them to only have a different department solve my issue. It is astonishing and completely mind blowing how unprofessional this company is. How do you even have customers? Many of the employees need to be re-trained and learn how to properly treat their customers. I will NEVER deal with this company again.

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      19 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 22, 2015

      Have been an excellent customer for 2 1/2 yrs. Told that they have pawning program. Never heard of such thing but thought this was very innovative and proactive. Pawned items & always made sure to retrieve my gold within 3 months of pawning the items. Last time (in August) I came to pay and get my gold back - had 2 bracelets (1 worth over 1500.00 - they only gave me 200 something for that), a necklace, 2 crosses and 2 rings.. I received all items not realizing I also paid for a bag of earrings I also had at Money Mart. All these earrings are worth more than $1000.00. Anyways paid for everything. Didn't know I didn't get all my items (especially earrings which were given to my daughter by my deceased mother). Money Mart contacted me telling me I have another person's items. They told me look. I do not have anything not belonging to me, nor am I a person if given something which is not mine to keep.

      I spoke w/ 4 different individuals from Money Mart regarding the situation. Not once did I get an apology, but only I had been degraded, yelled at and accused of having items which do not belong to me. I was cordial and said directly I do not have someone else's items and they actually yelled/accused me of stealing and pawning items I have never seen. To add more insult they refuse to give me my gold back. I've been an excellent customer and they do not apologize for treating me like ** and insist to try to intimidate me to justify their not giving me my items back.

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      13 people found this review helpful
      Rated with 1 star
      Original review: Oct. 5, 2015

      I'm going online to look for transaction webpage. Now logs me out of website. I’m trying again for six times. What's going on? Is this a fun and games, goofs, clowns Money Fart? I have to find PayPal code on Welcome to MyTitanium.ca - Canada's #1 Games on my own account. Set up blank page for transactions, not see it online.

      7 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 10, 2015

      I only owe a small loan for the first time. Keep in mind I've been a customer for over 5 years pretty much. They've called me more than 4 times a day even after they have gotten in Contact with me or my sister. They have no respect or customer service skill. They infuriate the problem by being rude. I don't care to go to collections. Just for that I most likely won't pay until I get a nice rep on the phone, and If I do and I will never take their service ever again. I actually hate this company and the rude representatives that are attach to this company. They definitely lost me as a customer. I'll go to cash money.

      17 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 9, 2015

      Money Mart probably needs to rethink over their hiring procedure, since the people working at many of the stores at the moment look like under trained. They have lack of knowledge of the product. They don't know what they are saying/doing. Huge line-ups in the lobby all the time. 95% stores are understaffed. I hope that they start hiring some talented people who know their business.

      12 people found this review helpful
      Rated with 2 stars
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      Verified Reviewer Verified Buyer
      Original review: Aug. 1, 2015

      I have been cashing a pension check at Money Mart for many years. On July 31, 2015 they charged me 10% to cash the check. I asked about it and was told the fees were going up. 10% is outrageous. And is it even legal in Calif. to charge that much? I got online to file a complaint. It never would go. When I pressed Submit Complaint, it would not submit. So I went to Live chat. The Live chat lady told me to call the store for the rates. I asked what the company norm was? Still no answer about the fees. So for what it's worth they lost a customer. 10% is a little out of line for a corporate check, don't you think?

      12 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: March 31, 2015

      After supplying the company with all documentation listed on their website and verified by staff at the store, I was asked to return several hours later to pick up my refund. When I arrived I was told that I need my child custody agreement. It was never posted on the site and not asked by an agent. After claiming my children for several years, I asked why. They said it was company policy because single fathers are audited more frequently. They would be held liable for refunds that are owed. Back to the government.

      I am not entitled to claim child tax unless I'm the primary caregiver and even though I provided the documentation that I receive the benefit. I call the policy discriminatory and false advertising. It was not required yet when I'm in the final stages of the return, they come up with this. They didn't even go have the courtesy to phone and notify me. I live out of the city. Horrible way to treat a customer

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      12 people found this review helpful
      Rated with 2 stars
      Original review: March 7, 2015

      With Tax Season well on its way Money Mart Lines are now out the door. I have been a client of Money Marts for as long as I can remember and I have never been as aggravated as I am now. Every single location I attempt to receive service at I am greeted with a huge line up and the only two employees behind the counter filing a consumers income tax. Leaving everyone else sol and extremely late for, well everything following. I understand that Money Mart likes to add other services to the already long list they already provide but increasing employees or at the least having an assigned rep specifically for tax returns. All I can say is if things don't change soon, I will be forced to take my business elsewhere.

      8 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 23, 2015

      I have been dealing with Money Mart for more than 10 years and never had a problem until last December. I took a payday loan on November 26th 2014 for $670.00 against my disability income. This was done at the Money Mart. The representative told me the loan will be due on December 29th 2014 in the amount of $810.70. When I went to liquidate my loan on December 29th, I was told to pay an additional amount of $40.00 for their admin. charges as the loan was returned from bank. I refused to pay the $40.00. Now I am being threatened. Any ideas what I can do?

      17 people found this review helpful
      Rated with 1 star
      Original review: Dec. 17, 2014

      My friend went to Money Mart to get taxes filed as usual, guess what? They forgot to file her taxes! She gets grief from the federal gov't and somehow it's her fault!!! I have written to Money Mart requesting the refund due plus the late filing fee and of course the interest on the refund at their own interest rate of 599.86% and surprise surprise they're not interested in paying!

      I have now written to the head office, the CEO and CFO requesting same and if no response will file a notice of claim in the court. I fully expect no response and will pay the $300 to have the aforementioned gentlemen served at the corporate offices by the sheriff. I again fully expect no response by which time I will file a default order for balance plus costs, and pecuniary damages. Not looking for millions of dollars just someone at this ridiculous company to be held accountable. I'm pretty sure you guys with grievances against Money Mart will see this on the news sooner or later. Maybe we can all club together and get a class action law suit going for a couple hundred million????

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      22 people found this review helpful
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      Money Mart Company Information

      Company Name:
      Money Mart
      Website:
      www.moneymart.com
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