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Money Mart
Overall Satisfaction Rating
1.31/5
  • 5 stars
    2
  • 4 stars
    0
  • 3 stars
    1
  • 2 stars
    5
  • 1 stars
    40
Based on 48 reviews that contain star ratings
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    Money Mart

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    72 Money Mart Consumer Reviews and Complaints

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    Page 1 Reviews 1 - 30
    Rated with 5 stars
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    Verified Reviewer
    Original review: Sept. 6, 2018

    There was a few things I needed to get done. Inquire about a loan, use Western Union, and purchase a cashier's check. The clerk at the counter Alfred **, made my experience wonderful. It was towards the end of the night and the store was closing. Luckily, Alfred let me in. He was extremely knowledgeable, courteous, and very professional. Actually, his customer service was near impeccable. I would return and encourage my friends and family to go there as well. Thank you Money Mart for such a great experience and meeting my needs.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 25, 2018

    I agreed to go into a financial arrangement with Money Mart in July 2017. I used to use payday loans years prior when I lived in the city. Everything went smooth except the counter agent did not use the void cheque attached to my loan documents, she used an old inactive account that was in my old records from when I lived in the city. As a result, my first payment was rejected. I noticed immediately and called them and went in to fix the problem. Then a collection agent phoned me threatening me to go pay. Though I explained to him what happened he still barked orders at me then hung up on me. Apparently, you can not make loan payments in person, you HAVE to let the payment return then pay when in arrears along with an additional fee for having gone in arrears.

    NEXT, Earlier this year I paid out my entire installment loan at the Money Mart in Terrace BC. The counter agent told me that since I was paying it out close to my next scheduled pre-authorized payment, that payment might be left out of the balance paid. I went back into Money Mart one week and then two weeks after to pay if there was an outstanding amount owing. She said "I guess not, it isn't showing up." Then I was relieved to no longer have to worry about these payment.

    Prior to this, I had my bank accounts siezed by CRA, I battled them as they processed my 2009 Tax installment but did not apply it to my account with them. Because they failed to apply it, I was forced to pay a large payment only to have it returned 6 weeks later. But because they froze my account my payments were disrupted. I wanted to pay in person at Money Mart because of this but they said I could not. I had to wait to be in arrears then pay. Not Fair. On top of this nightmare, RBC screwed up my CRA payment and even though CRA cleared my debt account with them, they did not follow procedure to release my bank accounts. RBC paid me back what was charged extra because of their error.

    Now, out of nowhere, one of Money Mart's collection agents, phoned me early Saturday morning (June 23, 2018) and spoke to me in a very hostile tone, not letting me say one word, began rambling off numbers, I had no idea what he/she was talking about. (Voice was kind of deep but when he/she YELLED at me to let him/her finish rambling numbers, kind of sounded feminine). I don't appreciate angry people calling and yelling at me without first identifying themselves and clarifying if I am aware of why they are calling. If I have an outstanding amount owing, I have asked them to PLEASE email me the statement now.

    They have NOT once reached out to me prior to this incident. So, I agreed to pay them back my loan amount $2000 PLUS their interest amount of approx $650. Wouldn't you think that me paying them this amount of money would warrant some respect? Unless they assume taking high interest loans mean I have crappy credit which, to them, only means I am a loser and should be treated as such. I will never take these high interest loans ever again, I am especially going to avoid Money Mart because of their attitude towards their customers.

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    3 people found this review helpful
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    Rated with 3 stars
    Verified Reviewer
    Original review: March 27, 2018

    I had been a customer of Money Mart for a few years - which would implies that have very, VERY rarely had any payment issues (I think I can only recall two instances). Recently, I was suddenly forced into a financial situation that I did my best to handle on my own, but could not. I tried to find a solution on my own to pay back the loan I have, but was not able to. I reached out for professional help (debt settlement). Money Mart was sent the proposal twice and did not respond (did not decline or accept). I am getting multiple phone calls from various phone numbers several times a day EVERY DAY. Due to the fact that they have been informed about the settlement, I don't find the need to speak to anyone.

    If they decline the proposal, they can contact my account administrator who will then inform me and THEN I will deal with them personally. However, at this time, I am unable to resolve this on my own. If I could, I most certainly would! Since the letters were sent to the head office, I'm going to assume no one communicated this information to the local branches who keep calling me. Besides, after reading about how rude the CSRs can get; I don't want my temper to flair. Someone will be torn an new ** and it won't be me. Customer service in the store was always friendly and professional; no issues there. The application process was always easy; no issues there. I wish they were a bit more flexible with payment options so that people could make more affordable payments, but it is what it is.

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    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 31, 2018

    Beware of this company and Lending Club. They try to do mobile deposit and bank rejects it for fraud. I went to bank. The bank did not accept but it was a USA Treasury check. They say looks fishy to them.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 31, 2017

    I tried to get a money order, but the cashier said that she needed my employment information. I informed her that I did not want to give her that. She then told me that she would not let me get a money order unless I gave her that information. I then told her that I am unemployed, she asked for work history and I told her I have never worked. She then said she needed to take a photo of me? Damn ridiculous, I can see needing to verify employment if I was getting a payday loan, but I was getting money orders, and I was gonna pay $1,500 in cash for it. But too bad, I wound up going to 7-11 to get my money orders, they didn't ask me no questions and I'm sure they were more than happy to get $1,500 from one customer. This was the Money Mart located at the Pearl Kai shopping area in Aiea, HI, and this happened on 12/30/2018 around 2 pm.

    10 people found this review helpful
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    Rated with 1 star
    Original review: Feb. 2, 2017

    My payment bounced and we agreed for two payments! One Jan 20 and the next Feb 20. Money Mart decided to take it out Jan 31st instead of Feb 20! Customer service was rude! They blamed me meanwhile they took it out 20 days ahead of time!!! Awful company!!! Do not use this company!!!

    20 people found this review helpful
    Rated with 1 star
    Original review: Sept. 24, 2016

    I have been using Money Mart for over a year. They should be happy to have customers like me to pay their loan shark interest. Anyway, I applied for a loan today and they would not accept my form of my bank statement, so still no loan here. I have been sending my bank statement to them that way for over a year. They have just lost a customer. If they do this to others, won't just be me they lose!

    23 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: June 17, 2016

    I have been a client with Instacheque/Money Mart in Montreal, QC for 16 years, which ended today! I went to the Instacheque on Queen Mary/Decarie, the questions I was asked were intrusive to say the least: What is my relation to sender of money, am I a Canadian Citizen/Landed Immigrant, what is the money for that I am receiving, is it a loan or a gift? I swear I halfway expected the woman to hand me a cup for a pee sample or lean through the window and draw some blood from me! Called 1-855-627-8801 # for complaints, nada, crickets chirping, supervisor informs me that it is at the cashier's discretion whether she wants to cash money orders or not!

    The one saving grace was that three other people were refused as well, shlepped back to my area where another Instacheque gave me the money owing via Western Union Transfer, and the staff there were fantastic, courteous and understanding (Cote des Neiges branch). Will never use their services again, regardless, it's a Monty Python skit down there for how surreal all this was! I expected the Just for Laughs crew to show up from behind the counter saying it was just a joke, or for John Cleese to start doing his funny dances routine and start goose stepping! Legalized extortion is the only way to describe it, they put Al Capone away for less!

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    20 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 21, 2016

    I owe them on a loan I couldn't pay on the due date and had made arrangements. Other expenses had popped up so that's why I was short. Anyway they had told me due to Saskatchewan laws they are limited to the number of debit attempts on each loan and that I would have to submit the payment myself. Well yesterday they had taken money out of my account... money that is meant to be used for my kids as it was my child benefits cheque. Very upset about this. Any ideas what I could do?

    31 people found this review helpful
    Rated with 1 star
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    Original review: May 14, 2016

    I would give them -100 star. Their service suck at every level. They have been holding a payment I made and are blaming it on the merchant. After I manage to put enough pressure on them to do something, they "gave me" "2 options": one would be to send some forms back to themselves to get them refunding my money back into my account in order to repeat the transaction which had been previously been successful. The other option was basically giving my money back and cancelling my order. I had to call customer service several times and they charged me every time for each call on top of that, even beyond, they did not picked up my call and had me waiting for almost 2h trying to get a hold from them throughout 2 exhausting long calls.

    Their website just work a 0 out of a 1-10 scale: the menu items just don't work, basically mega inefficient website. After I got into a live chat, the chat rep was taking forever to see my messages, said he would email me the forms, hung off the chat and did not actually send the forms. I had to restart a new chat with him. I asked him if he sent the forms and he actually had to ask for my email all over again. I mean... did he actually had the intention of doing it? I had to put pressure on him to do it. Money Mart is really efficient at charging their fees but suck at anything you need them for.

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    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 18, 2016

    Hello. I have been getting loans from Red Deer, Alberta office for years. I am on government assistance. Now I come in today and can't get loan. I got loan last month. Always pay for my loan. Teller was rude and very unprofessional. I went to Cash loan and got loan. I will never get loan from Money Mart again. Writing Better Business Bureau and Consumer Affairs with complaints. I have 15 friends that also won't go back to Money Mart and are filing complaints also. The employee's name is Len **.

    16 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: March 1, 2016

    I went to the one at 96 and 128 and they transferred money to Bhopal for me without knowing & checking that Bhopal doesn't even have their center. My money got stuck & faced problems in getting back my money. Highly disappointed. Will never go back again. One of the employee was rude & highly unprofessional during the transaction.

    6 people found this review helpful
    Rated with 1 star
    Original review: Feb. 28, 2016

    I was charged $34 to cash a check at Money Mart. They didn't tell me that the fee was so high and I was under the impression that I couldn't cash it at my bank because it was a tax refund check from H&R Block. When I declined on cashing it because of the fee, the rep said, "It's already sent through and I can't get it back." She hadn't stamp the check as yet. Horrible service and a rip-off.

    14 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 20, 2016

    I have been dealing with this company for over two years now... I have always had such great service, and customer care. Well this new year, I don't know if they completely dropped their standards on how they treat their customers, or just lack knowledge in how to hire the right kind of people but they are nothing but completely unprofessional and rude. First of all, no one in their 'customer care/service' line has a damn clue what they're doing or how to properly treat their customers. Their response is simply "You can file a complaint."

    So I took them up on that offer and was told that I would be contacted within 2-3 business days... That was almost a month ago, and I still have not heard anything from them. No apology, NOTHING! I had to take my time again and go back to them to only have a different department solve my issue. It is astonishing and completely mind blowing how unprofessional this company is. How do you even have customers? Many of the employees need to be re-trained and learn how to properly treat their customers. I will NEVER deal with this company again.

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    17 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 22, 2015

    Have been an excellent customer for 2 1/2 yrs. Told that they have pawning program. Never heard of such thing but thought this was very innovative and proactive. Pawned items & always made sure to retrieve my gold within 3 months of pawning the items. Last time (in August) I came to pay and get my gold back - had 2 bracelets (1 worth over 1500.00 - they only gave me 200 something for that), a necklace, 2 crosses and 2 rings.. I received all items not realizing I also paid for a bag of earrings I also had at Money Mart. All these earrings are worth more than $1000.00. Anyways paid for everything. Didn't know I didn't get all my items (especially earrings which were given to my daughter by my deceased mother). Money Mart contacted me telling me I have another person's items. They told me look. I do not have anything not belonging to me, nor am I a person if given something which is not mine to keep.

    I spoke w/ 4 different individuals from Money Mart regarding the situation. Not once did I get an apology, but only I had been degraded, yelled at and accused of having items which do not belong to me. I was cordial and said directly I do not have someone else's items and they actually yelled/accused me of stealing and pawning items I have never seen. To add more insult they refuse to give me my gold back. I've been an excellent customer and they do not apologize for treating me like ** and insist to try to intimidate me to justify their not giving me my items back.

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    11 people found this review helpful
    Rated with 1 star
    Original review: Oct. 5, 2015

    I'm going online to look for transaction webpage. Now logs me out of website. I’m trying again for six times. What's going on? Is this a fun and games, goofs, clowns Money Fart? I have to find PayPal code on Welcome to MyTitanium.ca - Canada's #1 Games on my own account. Set up blank page for transactions, not see it online.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 10, 2015

    I only owe a small loan for the first time. Keep in mind I've been a customer for over 5 years pretty much. They've called me more than 4 times a day even after they have gotten in Contact with me or my sister. They have no respect or customer service skill. They infuriate the problem by being rude. I don't care to go to collections. Just for that I most likely won't pay until I get a nice rep on the phone, and If I do and I will never take their service ever again. I actually hate this company and the rude representatives that are attach to this company. They definitely lost me as a customer. I'll go to cash money.

    15 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 9, 2015

    Money Mart probably needs to rethink over their hiring procedure, since the people working at many of the stores at the moment look like under trained. They have lack of knowledge of the product. They don't know what they are saying/doing. Huge line-ups in the lobby all the time. 95% stores are understaffed. I hope that they start hiring some talented people who know their business.

    9 people found this review helpful
    Rated with 2 stars
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    Verified Reviewer Verified Buyer
    Original review: Aug. 1, 2015

    I have been cashing a pension check at Money Mart for many years. On July 31, 2015 they charged me 10% to cash the check. I asked about it and was told the fees were going up. 10% is outrageous. And is it even legal in Calif. to charge that much? I got online to file a complaint. It never would go. When I pressed Submit Complaint, it would not submit. So I went to Live chat. The Live chat lady told me to call the store for the rates. I asked what the company norm was? Still no answer about the fees. So for what it's worth they lost a customer. 10% is a little out of line for a corporate check, don't you think?

    11 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 31, 2015

    After supplying the company with all documentation listed on their website and verified by staff at the store, I was asked to return several hours later to pick up my refund. When I arrived I was told that I need my child custody agreement. It was never posted on the site and not asked by an agent. After claiming my children for several years, I asked why. They said it was company policy because single fathers are audited more frequently. They would be held liable for refunds that are owed. Back to the government.

    I am not entitled to claim child tax unless I'm the primary caregiver and even though I provided the documentation that I receive the benefit. I call the policy discriminatory and false advertising. It was not required yet when I'm in the final stages of the return, they come up with this. They didn't even go have the courtesy to phone and notify me. I live out of the city. Horrible way to treat a customer

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    11 people found this review helpful
    Rated with 2 stars
    Original review: March 7, 2015

    With Tax Season well on its way Money Mart Lines are now out the door. I have been a client of Money Marts for as long as I can remember and I have never been as aggravated as I am now. Every single location I attempt to receive service at I am greeted with a huge line up and the only two employees behind the counter filing a consumers income tax. Leaving everyone else sol and extremely late for, well everything following. I understand that Money Mart likes to add other services to the already long list they already provide but increasing employees or at the least having an assigned rep specifically for tax returns. All I can say is if things don't change soon, I will be forced to take my business elsewhere.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 23, 2015

    I have been dealing with Money Mart for more than 10 years and never had a problem until last December. I took a payday loan on November 26th 2014 for $670.00 against my disability income. This was done at the Money Mart. The representative told me the loan will be due on December 29th 2014 in the amount of $810.70. When I went to liquidate my loan on December 29th, I was told to pay an additional amount of $40.00 for their admin. charges as the loan was returned from bank. I refused to pay the $40.00. Now I am being threatened. Any ideas what I can do?

    13 people found this review helpful
    Rated with 1 star
    Original review: Dec. 17, 2014

    My friend went to Money Mart to get taxes filed as usual, guess what? They forgot to file her taxes! She gets grief from the federal gov't and somehow it's her fault!!! I have written to Money Mart requesting the refund due plus the late filing fee and of course the interest on the refund at their own interest rate of 599.86% and surprise surprise they're not interested in paying!

    I have now written to the head office, the CEO and CFO requesting same and if no response will file a notice of claim in the court. I fully expect no response and will pay the $300 to have the aforementioned gentlemen served at the corporate offices by the sheriff. I again fully expect no response by which time I will file a default order for balance plus costs, and pecuniary damages. Not looking for millions of dollars just someone at this ridiculous company to be held accountable. I'm pretty sure you guys with grievances against Money Mart will see this on the news sooner or later. Maybe we can all club together and get a class action law suit going for a couple hundred million????

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    21 people found this review helpful
    Rated with 1 star
    Original review: Dec. 1, 2014

    250 7th Avenue SW, Scotia Centre, Calgary, AB T2P 0W6, Canada. WHAT A JOKE MONEY MART!!!!!! I deposit a government cheque in my name on my card yesterday & they put a HOLD on it! Released $200 yesterday & told me I had to wait until today for it to clear. OK fine, I go back today and they ask me my full name S.I.N & D.O.B & then she tells me I didn't answer any of those questions correctly! So there continues to be a hold on it!!! Are you ** KIDDING me? I don't know who I am or when I was born!! Money mart takes your picture and I've never showed I.D before and had no problems, SO she's in a pissy mood & does this!! I'm absolutely STUNNED! People behind me BOOOING her was kinda funny. Now I find out that these are the games that this big black woman plays with people (she refused me a manager and her name or a complaint form). Over 10 yrs I've used money mart and I've never ever had a problem but the hell if I'll ever use it again!!!

    14 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 18, 2014

    2014-10-17. I drove my best friend Madison to Money Mart on Memorial Dr. and 52 St N.E. Calgary. All she wanted was to get a payday loan. As I was waiting for her, I saw a police car pull up to the Money Mart and 2 police officers enter the building. I did not know what was going on. I saw the officers talking with Madison. After like 40 minutes, the officers drove away. Madison came back to me visibly shaken and very upset.

    Madison informed me that the agent for Money Mart made her wait and she did not know why. I did not know why it was taking so long. The Money Mart agent had called the Calgary Police because he/she thought there was something wrong with Madison's documents. The police officer informed Madison that they had been called because someone was trying to cash some illegal cheques. Again, Madison was there to try and get a payday loan. The loan officer at Money Mart wrongly accused Madison of illegal activities, made up a story to the Calgary Police Service, and tried to have Madison arrested. This is so wrong, Money Mart needs to review this location's employees activities.

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    22 people found this review helpful
    Rated with 1 star
    Original review: Aug. 2, 2014

    I paid my pay day loan off yesterday... Told I couldn't reloan, computers down... Call the 1800 # to see when computers back up... well they knew they weren't reloaning, period! How crappy of them to do this!

    11 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: July 23, 2014

    I was reading one of the stories about a person who wanted to pay back a smaller amount as that was all they could afford at the time. I have just found myself in that same situation and after speaking with the person on the phone, they have advised me that they will not accept what I can pay and I must pay the full amount owing in the next 2 paychecks (which for me will not be able to be done). I have gone to Money Mart for years on and off and have never had any problems, but this is ridiculous. So knowingly lying so that I could get off the phone, I said sure - I'll go into the branch and start paying that or if I have to, I'll reloan.

    I think it is ridiculous that they put somebody in that position. The only reason I called them in the first place was because I wanted to be upfront and honest - I am now regretting that decision. Although, I must say, the staff at my location are very nice and understand, but this was their payment office (I'm guessing). We'll see what happens next. I do intent on paying and I do intend on doing this in my own time as I have no other option.

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    12 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: July 2, 2014

    I went to Money Mart today to cash in my settlement voucher. I was refused... so were the others that were there wanting their money. We had to keep these vouchers for 3 years, we are not being paid interest on any of these monies & I think that a company of this size has to be held accountable for their illegal practices.

    11 people found this review helpful
    Rated with 1 star
    Original review: May 8, 2014

    Yesterday evening, I went into a Money Mart location that I've never been to. You know, I figured there would be no issues using a new location as I've used numerous other locations before without issue. Boy, was I wrong. First off, as soon as I walked up to the counter, I was treated with an air of disdain and what one could only call surprise that I was in a MONEY MART asking for a payday loan... Now mind you, before last night, Money Mart was my go-to whenever I needed a payday loan, as I was always treated amazingly and there was always prompt and friendly service. Until last night, when this man who claimed to be the store manager of this location, which I find hard to believe, he probably just didn't want to get his manager when I asked for them. As he from the very first step treated me more poorly than I've ever been treated by someone in customer service.

    He began by telling me because that location didn't have my information on file, that I needed a bank statement.. Fine. I stepped outside to make that phone call as there were other customers who needed his assistance. I came back inside, and stood in line AGAIN. And by the time I got back up to the counter, he decided to tell me that not only did he need that bank statement but a cheque. Fine. So I left the store and walked allllll the way back to my house to get this cheque. When I questioned why he was making me sign my cheque, he got very hot tempered with and treated me like I was stupid for asking a simple question, as I've never been asked to do so before.

    When he asked for my personal information, he said he needed a working phone number. I gave him both my work and home number.. And when he tried calling both.. and they didn't work, this WONDERFUL human being decided in front of a whole store full of people to tell me he was going to have me arrested for fraud as I was falsifying my information by not giving him a cell phone number... Had he asked for my cell phone number, I would have given it to him. He then carried on with his charade of having me arrested and calling 911 because I was committing fraud. He also accused me of lying to him about walking all the way home to get a blank cheque, as well as lying about stepping outside to make a phone call to my bank, because according to this fine human being, I had my bank statement on my phone the whole time, and the cheque was in my pocket... So he accused me of lying to him basically as soon as I stepped foot in his store...

    Let me tell you, I have NEVER EVER, EVER been treated so poorly by someone in customer service in my whole life. And I assure you, I will be paying back this loan of a measly 200.00 today, even though I borrowed it last night because that is how strongly I feel about NEVER having to deal with this ** hole of a business ever again.

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    21 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 18, 2014

    I live in Ontario. About a year and a half ago, I decided to take out an online payday loan from Money Mart for the first time. I had quite a few expenses at the time and Christmas was approaching and needed cash. I don't have credit cards and only use cash (am nearing the end of a 5 year consumer proposal). I paid the loan ..pre-authorized withdrawal and then the cycle began and the loans started to get larger so I could make ends meet after the payments came out. A week ago I decided I couldn't keep going this way..I needed to end this vicious cycle. Did some research online and decided to put a stop payment on the automatic withdrawal that was due. I then contacted Money Mart to tell them this and asked if I could please pay it all off gradually (I offered them $220 a month..$110 per paycheck).

    The loan payment due was $871 total. That's what I could afford with all my other living expenses. I quickly realized there is NO negotiating with them. The first person I dealt with was very nasty and condescending and said all they could do was divide it in half over the next 2 pay periods and that my offer was unacceptable. Several emails back and forth over the next few days and with each different person, I got different payback amounts that they would accept..all too high. I repeatedly asked for an account number so I could send them payments via online banking. They would not consider this. The last email from their collections dept. said they were marking my file "refusal to pay" and would attempt to electronically debit my account. My stop payment is good for a year, so I know they can't just go in and take what they wish whenever they wish. I also moved my money to another account that they don't have access to until I can HOPEFULLY get this resolved with them. I just want to pay this off as I can but they refuse, so I have no idea what to expect now. Anyone have a similar story and how was it resolved??

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    30 people found this review helpful
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    Money Mart Company Information

    Company Name:
    Money Mart
    Website:
    www.moneymart.com
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