Money Mart Reviews

I first tried renewing my loan through the App which didn't work taking 3 days of submitting documents OVER and OVER only to be denied. And to boot the interest they charge is CRIMINAL. I have been a loyal customer since they opened and was treated like.

When I was in dire straits, I took a Money Mart loan. Things got worse and I defaulted. Over time, I was able to pull myself back up and I paid off the loan, plus all accrued interest, in full. First, I tried to pay MM directly - I was told I couldn't because it was no longer on their system and I had to deal with the collection agency. The collection agency offered me a deeply-discounted settlement if I would pay it off right away. I said I was not interested because I wanted my credit report to show that it was paid in full, not "settled". I paid the whole thing off in June, 2021.

I paid off my instalment loan with them and asked for a pay off letter to be emailed, I received a letter with wrong account number and a date dated in 1999. Really pathetic of this company having employees which do privacy breach of their customers by giving out random account numbers to clients and not paying attention to detail professionally.

I was approved for a loan from Money Mart but there was no money sent even though they set up a repayment schedule. I provided all documents needed. My credit rating took a huge hit as I couldn't pay as promised because of this incompetent so called business. Almost 2 weeks and they still can't get their ** together.

I've been going there for a few years now, so it's nice to have someone recognizing me every time I go in. ** knows how to make me feel comfortable. It's definitely not the case of all employees of Money Mart. I gotta say though, that one (15207 stony plain rd.) give good service, and I always get the best help. ** always goes out of her way to help me, and I really appreciate it.

I sent money and the receiver was unable to get it. Lyle was very kind and efficient on assisting me. He made all the necessary calls and pointed me in the right direction. I got my refund back in a record time. He made my experience a very pleasant one. Thank you Lyle.

I wasn't happy with the Bank's currency exchange so I thought I'd ask Money Mart for the best way to exchange currency without getting ripped off. They said Western Union was the best option. Because after the transaction fee I would get "the exact exchange rate." So I trusted them, got my affairs in order and sent the money via Western Union... When the money came through it turns out they charged 25% for the exchange rate on top of the fee.

I was in a pickle with shortage of money. Ashley helped me so very much. She didn't judge. Smiling with her eyes. It was a great experience. The building was clean, even though she had a mask on she was heard clearly. Thank you.

Got my cheque cashed with the help of ** at Money Mart 1021 Wilson. Very helpful and kind, no complaints at all. No issues whatsoever. She helped me and also had a great conversation with me. Highly recommend

Kat with a very sweet smile greets you as soon as you enter the door. Makes a difficult transaction looks simple. An example of professionalism. Very friendly atmosphere in this store. I will definitely come back.

First time having an issue where I am questioning Money Mart's Rules on cheque cashing. I brought a cheque to Money Mart. They gave me half of it and said that to come back in a few days that's when their next money will be delivered. Can someone help me understand this.

After repaying a loan and applying for another, took days to clear, and my new app is waiting on bank info provided a week ago. CS is no help, got hung up twice, eventually I should hear from my case manager.

Had a rep hang up on me because this morning I needed help with my denied application. Denial reason was for an "Invalid employer/paystub". Mind you, I have successfully repaid a previous loan just a month or so prior, and I have been with my employer 12 1/2 years. There has been no changes in my info. The customer service and loan department are horrible, they do not thoroughly look into applications. They need to take into consideration your history with them and all info provided. They just deny and send you letters with no explanation. I will not be returning!

Worst experience of my life. I went in to cash a check that I received in the amount of 50.00 after participating in a fundraising online raffle. After being questioned by Jennifer about what the check was for, she disappeared into the back room and came back 10 minutes later telling me she wasnt going to cash it, it wasn't legit and I needed to get out... Even after I gave her the website for the raffle and the treasurer's name (this was a catch the ace lottery fundraiser for crimestoppers).

The staff at store 0236 manager Whellz are best service tor myself and my husband. Always friendly and efficient. Very helpful and kind. We only go to this location because of the great friendly service. Thank you to the staff.

I received an email from a collection agency with a lawyer's name attached stating that I owed over 1000 dollars to Money Mart. I have never even heard of this company until I got the email. I have never had any dealings of any kind with them and I believe they are simply trying to scam people. I have never had any reason to go to ANY type of sleazy payday loan type "business" for money.

I went into Money Mart for a payday loan at Dufferin and Finch on Sept. 25, 2020. When I entered there was no one at the desk to assist customers. I sat and waited 5 minutes. A gentlemen there before me knocked on the window for assistance, no one came. Then he told me to knock on the door because he seen an employee go inside. I knocked on the door and still no one came. A 3rd customer came in and then an employee came to the desk. All of this is evident from the cameras inside! No one was present to assist the customers! She then offered me a $400 payday loan, after I showed her my bank statement of $2800 bi-weekly. She stated I'm only able to get $400 because it was my first time and they only give 30-50% of my pay. However, $400 is not the minimum 30% of my pay. I then declined and went to another location, in which I was offered $900 with excellent customer service..

I got a loan 2 years ago. I did intend to pay and now I dont know if I really want to and the reason is because I was going through a lot. Someone in my family passed and we were on a fixed income. Well half of our finances were cut and we were only receiving $825.00 a month. It got fixed and then my car broke down and I was almost going homeless. We were literally having a bad hand handed to us these past 2 years. Then this pandemic hit and my health went downhill. I have achalasia (throat swelling and stomach narrowing) and a thoracic aortic heart aneurysm. The aneurysm nearly killed this July. I was in the hospital a week and had surgery. I had a throat scope done as well for the achalasia. On top of that I nearly died in the operation for the aneurysm.

I got a pre-paid Titanium MasterCard a few weeks after I closed my accounts and major credit cards under the "big" banks. I am trying to load my MasterCard online and turns out you can't do direct load. Something Money Mart promoted on their application!! It even says 'The only thing easier than getting it is using it' And you can only transfer from three major banks and the bank I have (because I want to support small businesses). Had to call Money Mart 3 separate times as their phone system hung up on me who then said they couldn't help and gave me the number to Titanium support. Although the message says there is a 5 min wait time, I'm going on 45 min.

Brought my Canada Pension Disability cheque to Mississauga location at 3427 Derry Rd East (Malton) location. She looked at the cheque and then turned to another girl. The other one came up and looked at it. Then she asked if I had the stub??? Then I got “oh we have to call the manager...” so she picked up the phone... then I got “oh we don’t cash government cheque’s here." ??? It’s not a personal or business cheque. It’s from the Canadian Government!!! So I left and went out and Googled “does Money Mart cash government cheques” and of course they do. I went in and showed this person and she said “we can’t cash it because we’ve had issues.” ??? I asked her name and she said “we don’t give out our names.”

I got better experience regarding customer care of Western Union. I sent money through western union from Calgary, Canada. Any reason I don't want to send money and I want to get money back. I called (18002350000) customer care of National Money Mart. Most of the customer care Agent like robot. What I am saying they don't try to listen to me. What they know they repeat same things. They tell me they will call me back but they never. Six hours I tried to get money back but I failed. In this situation one store CSR (CSR JAI, Trx#**) helped me and I got money back. What my understanding Customer Care Agents communication skill and English are very poor. I think they don't have sufficient knowledge dealing the situation. I got worst experience regarding customer care service.

Money Mart #225. 12788-96 Ave Surrey BC. I sent money through Western Union to someone's a/c but some reason didn't went through. I called WU and they advise to get refund. But when I went to this same location they said don't have money to refund and come back next day. So, I went there and again they don't have money, advised to come back after two days and they would have for sure. When I went back after two days they said don't have money and they were very rude and unprofessional. I complained to WU office but not received any call from them yet. Never go to this location????

Money returned back. It was a gift for wedding of our granddaughter. Representative doesn't care about customer, just called to manager and with smile mentioned: "I will not take any money from you to transfer, If Western Union returned your money and doesn't matter how much, you will unable to transfer here any more". Right after Money Mart returned my money back I reached a Western Union customer service. Transaction was not completed by Western Union because I was unable to take a call to confirm. One of Western Union representative asked if I have "air code" for transaction which should be provided by Money Mart to help me send money right away. Of course no "air code" provided by representative of Money Mart. Now I will need to waste my extra time to visit another location to complete transaction.

I hate this site, they don’t care about their customers at all & seem to have bad service & staff. I applied for a loan, got approved & sent the documents but had to wait 2 days to hear back from them. I called the contact number & the lady was so rude to me so I hung up on her. They don’t reply to your emails or anything & have a ** excuse for having “a lot of applications”. Eventually I withdrew my application. They’re terrible. I wouldn’t recommend relying on them for a loan, there are way better sites out there. Be careful.

They did my taxes. And let me tell you mine are very simple. I've did my taxes there twice and I will never go back again. I now owe the government 3500. I'm a single mother and live paycheque to paycheque. My advice is go to professionals. I will never recommend to do your taxes at Money Mart.

I give this online Money Mart zero stars. My husband got a loan from these guys in May. They took money from my account which they had no authorization for and then the next day took money from my husband's account. Then the day after that they sent him an email saying he owes zero dollars. Then month later collections were phoning us saying he still owes almost $200. We have been dealing with this for a month phoning around trying to get to the bottom of this, with no luck. I do advise not to deal with Money Mart at all. There is fraudulent workers and it will wreck your credit... STAY AWAY from Money Mart.

Went online after being referred by the company as an easy and simple way to re-apply for a loan. They said it was 2 hours and money would be deposited. It’s now been 4 days and now sitting on hold as to what’s going on. Keep in mind this is the 5th time calling in and now they have informed me that they require biweekly pay information which is fair yet every biweekly pay is different due to my commissions, hours work, etc. And they won’t approve me based on stating a monthly income over a biweekly pay on my application?? Best to go in person and avoid online at all cost. They have also dinged my credit twice now online ‘cause they wanted me to reapply with different pay structure. I have not had to take a loan out in over 4 years and will be steering clear away from this false online promise in the future. Avoid at all cost unless you’re ready to have your credit drop some points and be promised something that can’t be done.

Sometimes being in a tight spot, financially, can bring you down a little but as soon as I walk into the Money Mart in Scarborough, the manager there, Devashree **, always has a smile on her face and treats you like a superstar. She remembers your name, your children, your past conversations and is always ready to help!! She is ever so kind and extremely helpful with whatever your needs are. I highly recommend you go see her and she'll take you out of whatever tough jam you happen to be in... guaranteed. If I could give her 10 stars I would.. She's a keeper!!

On the website they say 2 hours instant e-transfer. Which is completely fake. 100% fake. It will take minimum 48 hours. Also the loan department is rude and they don’t know how to talk to customers professionally. Plus they are highly racist as well no doubt. I withdrew the loan same hour I applied. Please don’t fall for their bad practices.

I had a 2000 dollar 1 year structured loan with "Equal payments" that turned out to be nothing but. Unfortunately here in Canada we aren't able to fight back as in the USA as the archaic courts are so 1800 old WASP that they shutter and cringe to even accept that this goes on in ** Ontario. Cats and dogs here have more rights than Canadian citizens. If it was anything like the volume in proceeds of crime committed as in the example by Scott Tucker and his massive payday scam, Money Mart in comparison are the Oligarchs of the Penny Lending scam.