Money Mart

Money Mart

 1.6/5 (78 ratings)
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About Money Mart

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Money Mart Reviews

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Page 2 Reviews 5 - 35
Rated with 5 stars
Verified Reviewer
Original review: Aug. 21, 2021

Kat with a very sweet smile greets you as soon as you enter the door. Makes a difficult transaction looks simple. An example of professionalism. Very friendly atmosphere in this store. I will definitely come back.

Be the first one to find this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Aug. 20, 2021

First time having an issue where I am questioning Money Mart's Rules on cheque cashing. I brought a cheque to Money Mart. They gave me half of it and said that to come back in a few days that's when their next money will be delivered. Can someone help me understand this.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 8, 2021

After repaying a loan and applying for another, took days to clear, and my new app is waiting on bank info provided a week ago. CS is no help, got hung up twice, eventually I should hear from my case manager.

3 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: June 1, 2021

Had a rep hang up on me because this morning I needed help with my denied application. Denial reason was for an "Invalid employer/paystub". Mind you, I have successfully repaid a previous loan just a month or so prior, and I have been with my employer 12 1/2 years. There has been no changes in my info. The customer service and loan department are horrible, they do not thoroughly look into applications. They need to take into consideration your history with them and all info provided. They just deny and send you letters with no explanation. I will not be returning!

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 9, 2020

Worst experience of my life. I went in to cash a check that I received in the amount of 50.00 after participating in a fundraising online raffle. After being questioned by Jennifer about what the check was for, she disappeared into the back room and came back 10 minutes later telling me she wasnt going to cash it, it wasn't legit and I needed to get out... Even after I gave her the website for the raffle and the treasurer's name (this was a catch the ace lottery fundraiser for crimestoppers).

She says she called the number that was on the check and spoke to some1 that said it was a fraudulent check. (I found out later she spoke to no one). I was horrified first because of the way she was speaking to me, 2ndly because of the possibility I had just been scammed online... So I asked her if she had called the police to which she replied, it would be a complete waste of her time. Even after I told her that possibly thousands of people could be getting scammed right now and it needed to be reported she refused to call any1 and just yelled at me to get out.. I calmly said can u please just call the police and I wi tel to them outside.. She refused and again yelled for me to get out( in front of another customer) then said if I refused to leave she would..

So I refused and she finally called. When the police came I gave them the same information I had given the car and in less than 30 minutes they confirmed the raffle was legit, the check was legit... I was at Money Mart well over an hour before the police finally were called. I find it appalling that I was treated like I was a criminal, trying to commit fraud, yelled at to get out, I am shocked that even after I told her people could be getting scammed out of their hard-earned money right at that moment she still refused to do anything... I found out later that she in fact did not speak to anyone at WRCS, in fact the only reason she considered the check to be fraudulent is because they forgot to date the check..

She never once mentioned that to me ..instead profiled me, humiliated me, refused to call police when requested, yelled at me to GET OUT repeatedly, and even after she found out she was totally wrong and way off base, never apologized or even acknowledged it.. but still refused to cash the check .. worst customer experience of my life! No exaggerating! Shame on you Jennifer. If the video could be pulled and reviewed I'm sure anyone would agree it could be shown to future employees as a 'what you should never do as a customer' learning tool!

The treasurer who issued the check to me even called to apologize for what I had been through when it was brought to her attention! I'm not sure what upset me more, the fact that I was treated like a criminal instead of a potential victim of fraud or the fact that she said it was a complete waste of her time to call the police to potentially stop other people from being scammed, didnt even consider that she could have had a hand in stopping lots of people from being victims of an online scam...that is the opposite of good customer service as far as I'm concerned.

I feel like I was profiled either because of my race or simply because I have an account at money mart and was needing their service to cash a 50.00 check ...perhaps both. I was treated like a criminal rather than a victim of crime, but if she would have just listened to the facts I was telling her and followed up on them she would have found there was jn fact no crime at all...

11 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: Nov. 2, 2020

The staff at store 0236 manager Whellz are best service tor myself and my husband. Always friendly and efficient. Very helpful and kind. We only go to this location because of the great friendly service. Thank you to the staff.

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 16, 2020

I received an email from a collection agency with a lawyer's name attached stating that I owed over 1000 dollars to Money Mart. I have never even heard of this company until I got the email. I have never had any dealings of any kind with them and I believe they are simply trying to scam people. I have never had any reason to go to ANY type of sleazy payday loan type "business" for money.

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 26, 2020

I went into Money Mart for a payday loan at Dufferin and Finch on Sept. 25, 2020. When I entered there was no one at the desk to assist customers. I sat and waited 5 minutes. A gentlemen there before me knocked on the window for assistance, no one came. Then he told me to knock on the door because he seen an employee go inside. I knocked on the door and still no one came. A 3rd customer came in and then an employee came to the desk. All of this is evident from the cameras inside! No one was present to assist the customers! She then offered me a $400 payday loan, after I showed her my bank statement of $2800 bi-weekly. She stated I'm only able to get $400 because it was my first time and they only give 30-50% of my pay. However, $400 is not the minimum 30% of my pay. I then declined and went to another location, in which I was offered $900 with excellent customer service..

5 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Aug. 19, 2020

I got a loan 2 years ago. I did intend to pay and now I dont know if I really want to and the reason is because I was going through a lot. Someone in my family passed and we were on a fixed income. Well half of our finances were cut and we were only receiving $825.00 a month. It got fixed and then my car broke down and I was almost going homeless. We were literally having a bad hand handed to us these past 2 years. Then this pandemic hit and my health went downhill. I have achalasia (throat swelling and stomach narrowing) and a thoracic aortic heart aneurysm. The aneurysm nearly killed this July. I was in the hospital a week and had surgery. I had a throat scope done as well for the achalasia. On top of that I nearly died in the operation for the aneurysm.

Anyway a day or 2 after I got home a lady from Money Mart called my dad. I called her back to let her know I was sorry and I do intend to pay but I have a few more things to catch up on like the electric and stuff. I told her I was sorry that I havent been able too. I tried to set a date up with her to make payments. She started getting demanding and started to yell at me telling me I was going to pay way sooner than that and telling me I was making excuses. She also stated they were going to take it regardless. I said "I am telling you it wont be there. The minute the money comes I pay rent and whatever I can.

She then started getting louder and as sick as I was I got frustrated and slightly yelled back. I couldn't really because I was really sick and didn't have the energy or the voice. I said she didn't have to keep yelling at me. Then she screamed at the top of her lungs telling me that I was yelling at her. l then told her "Let me put you on speaker so my family can hear this". Then I told her I just had heart surgery and I cant deal with this stress. Shaken up from the stress I hung up.

My sister showed up right when I hung up and my kids told her what happend. She was upset and called her back to explain I will pay when I can start working. Until then this is legally harassment. My sister told me legally Money Mart could not sell my info. The lady heard that and tried to correct her. The lady started to snap at my sister so my sister demanded a manager. The lady tried to pretend she was the manager but we can tell when it's the same person. We both noticed and then she yelled again and before my sister could speak the lady hung up. I really don't know what to think. But I am tempted to sue for the fact that she could have put me right back in the hospital. But if I pay I feel like they should at least take off the additional fees. Because what I experienced was just messed up. It was the worst customer service ever. All that stress was uncalled for.

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 24, 2020

I got a pre-paid Titanium MasterCard a few weeks after I closed my accounts and major credit cards under the "big" banks. I am trying to load my MasterCard online and turns out you can't do direct load. Something Money Mart promoted on their application!! It even says 'The only thing easier than getting it is using it' And you can only transfer from three major banks and the bank I have (because I want to support small businesses). Had to call Money Mart 3 separate times as their phone system hung up on me who then said they couldn't help and gave me the number to Titanium support. Although the message says there is a 5 min wait time, I'm going on 45 min.

I gave up after that. Because I have been in contact with someone who might have COVID, I am in mandatory isolation and cannot leave my home. I can't get groceries and have to other credit card. Money Mart you let me down. You really should not promote a product that doesn't work the way it is advertised. Note, I will never walk into another Money Mart for business. Better to pay the 'big' banks. So tired of companies not living up to their own standards.

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 2, 2019

Brought my Canada Pension Disability cheque to Mississauga location at 3427 Derry Rd East (Malton) location. She looked at the cheque and then turned to another girl. The other one came up and looked at it. Then she asked if I had the stub??? Then I got “oh we have to call the manager...” so she picked up the phone... then I got “oh we don’t cash government cheque’s here." ??? It’s not a personal or business cheque. It’s from the Canadian Government!!! So I left and went out and Googled “does Money Mart cash government cheques” and of course they do. I went in and showed this person and she said “we can’t cash it because we’ve had issues.” ??? I asked her name and she said “we don’t give out our names.”

I went out and started to walk home and I called the Etobicoke location and asked the guy and he said “yes we do!” In a bright and cheery manner. I called the Malton location back. She answered something along the lines of “thank you for calling Money Mart" - insert name here - I said “so you don’t give out your names huh?? I just called the Etobicoke location and he said you cash government cheques... I will be filing a complaint against you with your head office about your crap story.” I came home and called and talked to a guy and explained what happened. He seemed very puzzled. He asked if this was my first time going there and commented about it not being a great first impression (paraphrasing). I guess every other government issued cheque is not a problem, but mine was. I received it the day before...

15 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 26, 2019

I got better experience regarding customer care of Western Union. I sent money through western union from Calgary, Canada. Any reason I don't want to send money and I want to get money back. I called (18002350000) customer care of National Money Mart. Most of the customer care Agent like robot. What I am saying they don't try to listen to me. What they know they repeat same things. They tell me they will call me back but they never. Six hours I tried to get money back but I failed. In this situation one store CSR (CSR JAI, Trx#**) helped me and I got money back. What my understanding Customer Care Agents communication skill and English are very poor. I think they don't have sufficient knowledge dealing the situation. I got worst experience regarding customer care service.

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 21, 2019

Money Mart #225. 12788-96 Ave Surrey BC. I sent money through Western Union to someone's a/c but some reason didn't went through. I called WU and they advise to get refund. But when I went to this same location they said don't have money to refund and come back next day. So, I went there and again they don't have money, advised to come back after two days and they would have for sure. When I went back after two days they said don't have money and they were very rude and unprofessional. I complained to WU office but not received any call from them yet. Never go to this location????

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 9, 2019

Money returned back. It was a gift for wedding of our granddaughter. Representative doesn't care about customer, just called to manager and with smile mentioned: "I will not take any money from you to transfer, If Western Union returned your money and doesn't matter how much, you will unable to transfer here any more". Right after Money Mart returned my money back I reached a Western Union customer service. Transaction was not completed by Western Union because I was unable to take a call to confirm. One of Western Union representative asked if I have "air code" for transaction which should be provided by Money Mart to help me send money right away. Of course no "air code" provided by representative of Money Mart. Now I will need to waste my extra time to visit another location to complete transaction.

4 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Sept. 7, 2019

I hate this site, they don’t care about their customers at all & seem to have bad service & staff. I applied for a loan, got approved & sent the documents but had to wait 2 days to hear back from them. I called the contact number & the lady was so rude to me so I hung up on her. They don’t reply to your emails or anything & have a ** excuse for having “a lot of applications”. Eventually I withdrew my application. They’re terrible. I wouldn’t recommend relying on them for a loan, there are way better sites out there. Be careful.

13 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 22, 2019

They did my taxes. And let me tell you mine are very simple. I've did my taxes there twice and I will never go back again. I now owe the government 3500. I'm a single mother and live paycheque to paycheque. My advice is go to professionals. I will never recommend to do your taxes at Money Mart.

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 13, 2019

I give this online Money Mart zero stars. My husband got a loan from these guys in May. They took money from my account which they had no authorization for and then the next day took money from my husband's account. Then the day after that they sent him an email saying he owes zero dollars. Then month later collections were phoning us saying he still owes almost $200. We have been dealing with this for a month phoning around trying to get to the bottom of this, with no luck. I do advise not to deal with Money Mart at all. There is fraudulent workers and it will wreck your credit... STAY AWAY from Money Mart.

11 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Aug. 6, 2019

Went online after being referred by the company as an easy and simple way to re-apply for a loan. They said it was 2 hours and money would be deposited. It’s now been 4 days and now sitting on hold as to what’s going on. Keep in mind this is the 5th time calling in and now they have informed me that they require biweekly pay information which is fair yet every biweekly pay is different due to my commissions, hours work, etc. And they won’t approve me based on stating a monthly income over a biweekly pay on my application?? Best to go in person and avoid online at all cost. They have also dinged my credit twice now online ‘cause they wanted me to reapply with different pay structure. I have not had to take a loan out in over 4 years and will be steering clear away from this false online promise in the future. Avoid at all cost unless you’re ready to have your credit drop some points and be promised something that can’t be done.

8 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: June 13, 2019

Sometimes being in a tight spot, financially, can bring you down a little but as soon as I walk into the Money Mart in Scarborough, the manager there, Devashree **, always has a smile on her face and treats you like a superstar. She remembers your name, your children, your past conversations and is always ready to help!! She is ever so kind and extremely helpful with whatever your needs are. I highly recommend you go see her and she'll take you out of whatever tough jam you happen to be in... guaranteed. If I could give her 10 stars I would.. She's a keeper!!

9 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: May 11, 2019

On the website they say 2 hours instant e-transfer. Which is completely fake. 100% fake. It will take minimum 48 hours. Also the loan department is rude and they don’t know how to talk to customers professionally. Plus they are highly racist as well no doubt. I withdrew the loan same hour I applied. Please don’t fall for their bad practices.

17 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 20, 2019

I had a 2000 dollar 1 year structured loan with "Equal payments" that turned out to be nothing but. Unfortunately here in Canada we aren't able to fight back as in the USA as the archaic courts are so 1800 old WASP that they shutter and cringe to even accept that this goes on in ** Ontario. Cats and dogs here have more rights than Canadian citizens. If it was anything like the volume in proceeds of crime committed as in the example by Scott Tucker and his massive payday scam, Money Mart in comparison are the Oligarchs of the Penny Lending scam.

These parasites damages can be the compared equivalent to what crack of the 90's-2000's caused in global damage and chaos to what was done in its sake

What a person had to do just pay, to not let the dominoes all fall as the 95% of us in the world today cannot live off a disability pension alone, never mind with families to just live as fear that is so paralyzing of losing everything is exploited here in Canada by Money Mart.

11 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Feb. 1, 2019

My loan was due yesterday, my pension was not deposited into my account. I went there first thing yesterday morning to explain; they said it will go to my bank. I then stopped payment at my bank, under 2 different names they go by. Then, my pension mysteriously showed up late last night. My worker called it an electronic glitch. Well, I went to Money Mart first thing this morning to pay, and they wanted to charge me an additional $40 for being late. As a senior, I can't afford this kind of profiteering by a company whose policies are uncaring, unsympathetic, and downright rude! I am going to pay them back $50.00 per month for 10 months without interest; otherwise, I am suing them for unfair and exploitive business practices. I am sure others have been similarly abused!

24 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 14, 2019

I took out an online payday loan and I made my payment and they said I didn't. It took them 2 weeks to fix the error. I had to send them copies of my bank statement multiple times because they "lost" it. Come to find out that the problem was that they were having technical difficulties. But during the whole two weeks no one would reply to my email or live chats and the phone agent was rude.

Yet, I decided to give them another chance and took out another loan but it wasn't deposited in my account when it was supposed to be so I decided to cancel it. But the cancel option wasn't there even though it should have been there until 5 pm that day after the money was credited to my account. I messaged someone about it before the deadline but got no reply but finally, someone replies after the deadline but not to me. To another agent and the agent never contacted me. I had to call to find out what was going on. Now I am on the hook for the whole loan for a glitch in their system. They say it is my problem and all I can do is provide feedback to the feedback department. Like I trust that they might just lose the feedback.

16 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 5, 2018

I belive my identity has been stolen by this company. I provided all my information as asked by Melvon **. After giving all my information, I realized that this was a scam. I didn't authorize him to do anything with my account. He took it upon himself to use my information deposit money into my account overdrafted and proceeded to put a hold on my account until the 13th in order to steal the money back. This company commits fraud and steals from their patrons. Beware. Do not use this company for any personal loan payday loan or reasons at all. They are a scam and they do commit fraud and steal identities. Beware.

22 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 2, 2018

I got a pay day loan from Money Mart and the December 7th is the last payment to come out, today is the December 1. I had one payment NSF because I haven't been paid. Employer went out of business. He owes me $3600 and it's through their trustee that I am waiting to be paid. After the NSF I scheduled the replacement payment for the last week, but pay pas has still not been released so that NSF'd and each time the bank charges me a $45 fee plus Money Mart charges one.

I CANNOT GIVE THEM AN ANSWER IF I DON'T KNOW. I have a new job and won't get pay for two weeks and the cheque is already spent. I can pay one of the Money Mart amounts, but I have to get my phone turned back on and the second cheque (or when I get my $3600) everything was to be paid up. So imagine my ** surprise today when I check to make sure there was enough with rent and fees as my parents had sent what they could and I see a $200 Money Mart payment had come out of my account! My rent cheque will now bounce and I will be charged $45 from the bank and $50 from my landlord plus $15 for each day my rent is late.

I am beyond disgusted that Money Mart has done this. To be so sleazy as to try and snag someones rent money for a loan that isn't due for another week!!! Well Money Mart, the account has now been closed. So their collections department is going to need to provide me with an alternative way to pay because I will NEVER give them my bank information again. In the 7 years I have used Money Mart I have never had an issue, but I will never get a loan with them again. The interest here in Alberta Canada is 15%, I'll use my 19% credit card instead. At least if the payment is a week late, I won't be left in a position to become HOMELESS!!!

15 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: Sept. 6, 2018

There was a few things I needed to get done. Inquire about a loan, use Western Union, and purchase a cashier's check. The clerk at the counter Alfred **, made my experience wonderful. It was towards the end of the night and the store was closing. Luckily, Alfred let me in. He was extremely knowledgeable, courteous, and very professional. Actually, his customer service was near impeccable. I would return and encourage my friends and family to go there as well. Thank you Money Mart for such a great experience and meeting my needs.

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 25, 2018

I agreed to go into a financial arrangement with Money Mart in July 2017. I used to use payday loans years prior when I lived in the city. Everything went smooth except the counter agent did not use the void cheque attached to my loan documents, she used an old inactive account that was in my old records from when I lived in the city. As a result, my first payment was rejected. I noticed immediately and called them and went in to fix the problem. Then a collection agent phoned me threatening me to go pay. Though I explained to him what happened he still barked orders at me then hung up on me. Apparently, you can not make loan payments in person, you HAVE to let the payment return then pay when in arrears along with an additional fee for having gone in arrears.

NEXT, Earlier this year I paid out my entire installment loan at the Money Mart in Terrace BC. The counter agent told me that since I was paying it out close to my next scheduled pre-authorized payment, that payment might be left out of the balance paid. I went back into Money Mart one week and then two weeks after to pay if there was an outstanding amount owing. She said "I guess not, it isn't showing up." Then I was relieved to no longer have to worry about these payment.

Prior to this, I had my bank accounts siezed by CRA, I battled them as they processed my 2009 Tax installment but did not apply it to my account with them. Because they failed to apply it, I was forced to pay a large payment only to have it returned 6 weeks later. But because they froze my account my payments were disrupted. I wanted to pay in person at Money Mart because of this but they said I could not. I had to wait to be in arrears then pay. Not Fair. On top of this nightmare, RBC screwed up my CRA payment and even though CRA cleared my debt account with them, they did not follow procedure to release my bank accounts. RBC paid me back what was charged extra because of their error.

Now, out of nowhere, one of Money Mart's collection agents, phoned me early Saturday morning (June 23, 2018) and spoke to me in a very hostile tone, not letting me say one word, began rambling off numbers, I had no idea what he/she was talking about. (Voice was kind of deep but when he/she YELLED at me to let him/her finish rambling numbers, kind of sounded feminine). I don't appreciate angry people calling and yelling at me without first identifying themselves and clarifying if I am aware of why they are calling. If I have an outstanding amount owing, I have asked them to PLEASE email me the statement now.

They have NOT once reached out to me prior to this incident. So, I agreed to pay them back my loan amount $2000 PLUS their interest amount of approx $650. Wouldn't you think that me paying them this amount of money would warrant some respect? Unless they assume taking high interest loans mean I have crappy credit which, to them, only means I am a loser and should be treated as such. I will never take these high interest loans ever again, I am especially going to avoid Money Mart because of their attitude towards their customers.

17 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: March 27, 2018

I had been a customer of Money Mart for a few years - which would implies that have very, VERY rarely had any payment issues (I think I can only recall two instances). Recently, I was suddenly forced into a financial situation that I did my best to handle on my own, but could not. I tried to find a solution on my own to pay back the loan I have, but was not able to. I reached out for professional help (debt settlement). Money Mart was sent the proposal twice and did not respond (did not decline or accept). I am getting multiple phone calls from various phone numbers several times a day EVERY DAY. Due to the fact that they have been informed about the settlement, I don't find the need to speak to anyone.

If they decline the proposal, they can contact my account administrator who will then inform me and THEN I will deal with them personally. However, at this time, I am unable to resolve this on my own. If I could, I most certainly would! Since the letters were sent to the head office, I'm going to assume no one communicated this information to the local branches who keep calling me. Besides, after reading about how rude the CSRs can get; I don't want my temper to flair. Someone will be torn an new ** and it won't be me. Customer service in the store was always friendly and professional; no issues there. The application process was always easy; no issues there. I wish they were a bit more flexible with payment options so that people could make more affordable payments, but it is what it is.

11 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 31, 2018

Beware of this company and Lending Club. They try to do mobile deposit and bank rejects it for fraud. I went to bank. The bank did not accept but it was a USA Treasury check. They say looks fishy to them.

13 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 31, 2017

I tried to get a money order, but the cashier said that she needed my employment information. I informed her that I did not want to give her that. She then told me that she would not let me get a money order unless I gave her that information. I then told her that I am unemployed, she asked for work history and I told her I have never worked. She then said she needed to take a photo of me? Damn ridiculous, I can see needing to verify employment if I was getting a payday loan, but I was getting money orders, and I was gonna pay $1,500 in cash for it. But too bad, I wound up going to 7-11 to get my money orders, they didn't ask me no questions and I'm sure they were more than happy to get $1,500 from one customer. This was the Money Mart located at the Pearl Kai shopping area in Aiea, HI, and this happened on 12/30/2018 around 2 pm.

16 people found this review helpful
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Money Mart Company Information

Company Name:
Money Mart
Website:
www.moneymart.com