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Money Mart

Money Mart
Overall Satisfaction Rating 1.30/5
  • 5 stars
    3
  • 4 stars
    0
  • 3 stars
    1
  • 2 stars
    5
  • 1 stars
    54
Based on 63 ratings
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        Money Mart Reviews

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        Page 2 Reviews 11 - 20
        Rated with 1 star
        Verified Reviewer
        Original review: March 20, 2019

        I had a 2000 dollar 1 year structured loan with "Equal payments" that turned out to be nothing but. Unfortunately here in Canada we aren't able to fight back as in the USA as the archaic courts are so 1800 old WASP that they shutter and cringe to even accept that this goes on in ** Ontario. Cats and dogs here have more rights than Canadian citizens. If it was anything like the volume in proceeds of crime committed as in the example by Scott Tucker and his massive payday scam, Money Mart in comparison are the Oligarchs of the Penny Lending scam.

        These parasites damages can be the compared equivalent to what crack of the 90's-2000's caused in global damage and chaos to what was done in its sake

        What a person had to do just pay, to not let the dominoes all fall as the 95% of us in the world today cannot live off a disability pension alone, never mind with families to just live as fear that is so paralyzing of losing everything is exploited here in Canada by Money Mart.

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        8 people found this review helpful
        Rated with 1 star
        profile pic of the author
        Verified Reviewer
        Original review: Feb. 1, 2019

        My loan was due yesterday, my pension was not deposited into my account. I went there first thing yesterday morning to explain; they said it will go to my bank. I then stopped payment at my bank, under 2 different names they go by. Then, my pension mysteriously showed up late last night. My worker called it an electronic glitch. Well, I went to Money Mart first thing this morning to pay, and they wanted to charge me an additional $40 for being late. As a senior, I can't afford this kind of profiteering by a company whose policies are uncaring, unsympathetic, and downright rude! I am going to pay them back $50.00 per month for 10 months without interest; otherwise, I am suing them for unfair and exploitive business practices. I am sure others have been similarly abused!

        16 people found this review helpful
        Are you this business?
        Rated with 1 star
        Verified Reviewer
        Original review: Jan. 14, 2019

        I took out an online payday loan and I made my payment and they said I didn't. It took them 2 weeks to fix the error. I had to send them copies of my bank statement multiple times because they "lost" it. Come to find out that the problem was that they were having technical difficulties. But during the whole two weeks no one would reply to my email or live chats and the phone agent was rude.

        Yet, I decided to give them another chance and took out another loan but it wasn't deposited in my account when it was supposed to be so I decided to cancel it. But the cancel option wasn't there even though it should have been there until 5 pm that day after the money was credited to my account. I messaged someone about it before the deadline but got no reply but finally, someone replies after the deadline but not to me. To another agent and the agent never contacted me. I had to call to find out what was going on. Now I am on the hook for the whole loan for a glitch in their system. They say it is my problem and all I can do is provide feedback to the feedback department. Like I trust that they might just lose the feedback.

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        13 people found this review helpful
        Rated with 1 star
        Verified Reviewer
        Original review: Dec. 5, 2018

        I belive my identity has been stolen by this company. I provided all my information as asked by Melvon **. After giving all my information, I realized that this was a scam. I didn't authorize him to do anything with my account. He took it upon himself to use my information deposit money into my account overdrafted and proceeded to put a hold on my account until the 13th in order to steal the money back. This company commits fraud and steals from their patrons. Beware. Do not use this company for any personal loan payday loan or reasons at all. They are a scam and they do commit fraud and steal identities. Beware.

        16 people found this review helpful
        Rated with 1 star
        Verified Reviewer
        Original review: Dec. 2, 2018

        I got a pay day loan from Money Mart and the December 7th is the last payment to come out, today is the December 1. I had one payment NSF because I haven't been paid. Employer went out of business. He owes me $3600 and it's through their trustee that I am waiting to be paid. After the NSF I scheduled the replacement payment for the last week, but pay pas has still not been released so that NSF'd and each time the bank charges me a $45 fee plus Money Mart charges one.

        I CANNOT GIVE THEM AN ANSWER IF I DON'T KNOW. I have a new job and won't get pay for two weeks and the cheque is already spent. I can pay one of the Money Mart amounts, but I have to get my phone turned back on and the second cheque (or when I get my $3600) everything was to be paid up. So imagine my ** surprise today when I check to make sure there was enough with rent and fees as my parents had sent what they could and I see a $200 Money Mart payment had come out of my account! My rent cheque will now bounce and I will be charged $45 from the bank and $50 from my landlord plus $15 for each day my rent is late.

        I am beyond disgusted that Money Mart has done this. To be so sleazy as to try and snag someones rent money for a loan that isn't due for another week!!! Well Money Mart, the account has now been closed. So their collections department is going to need to provide me with an alternative way to pay because I will NEVER give them my bank information again. In the 7 years I have used Money Mart I have never had an issue, but I will never get a loan with them again. The interest here in Alberta Canada is 15%, I'll use my 19% credit card instead. At least if the payment is a week late, I won't be left in a position to become HOMELESS!!!

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        11 people found this review helpful
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        Rated with 5 stars
        profile pic of the author
        Verified Reviewer
        Original review: Sept. 6, 2018

        There was a few things I needed to get done. Inquire about a loan, use Western Union, and purchase a cashier's check. The clerk at the counter Alfred **, made my experience wonderful. It was towards the end of the night and the store was closing. Luckily, Alfred let me in. He was extremely knowledgeable, courteous, and very professional. Actually, his customer service was near impeccable. I would return and encourage my friends and family to go there as well. Thank you Money Mart for such a great experience and meeting my needs.

        5 people found this review helpful
        Rated with 1 star
        Verified Reviewer
        Original review: June 25, 2018

        I agreed to go into a financial arrangement with Money Mart in July 2017. I used to use payday loans years prior when I lived in the city. Everything went smooth except the counter agent did not use the void cheque attached to my loan documents, she used an old inactive account that was in my old records from when I lived in the city. As a result, my first payment was rejected. I noticed immediately and called them and went in to fix the problem. Then a collection agent phoned me threatening me to go pay. Though I explained to him what happened he still barked orders at me then hung up on me. Apparently, you can not make loan payments in person, you HAVE to let the payment return then pay when in arrears along with an additional fee for having gone in arrears.

        NEXT, Earlier this year I paid out my entire installment loan at the Money Mart in Terrace BC. The counter agent told me that since I was paying it out close to my next scheduled pre-authorized payment, that payment might be left out of the balance paid. I went back into Money Mart one week and then two weeks after to pay if there was an outstanding amount owing. She said "I guess not, it isn't showing up." Then I was relieved to no longer have to worry about these payment.

        Prior to this, I had my bank accounts siezed by CRA, I battled them as they processed my 2009 Tax installment but did not apply it to my account with them. Because they failed to apply it, I was forced to pay a large payment only to have it returned 6 weeks later. But because they froze my account my payments were disrupted. I wanted to pay in person at Money Mart because of this but they said I could not. I had to wait to be in arrears then pay. Not Fair. On top of this nightmare, RBC screwed up my CRA payment and even though CRA cleared my debt account with them, they did not follow procedure to release my bank accounts. RBC paid me back what was charged extra because of their error.

        Now, out of nowhere, one of Money Mart's collection agents, phoned me early Saturday morning (June 23, 2018) and spoke to me in a very hostile tone, not letting me say one word, began rambling off numbers, I had no idea what he/she was talking about. (Voice was kind of deep but when he/she YELLED at me to let him/her finish rambling numbers, kind of sounded feminine). I don't appreciate angry people calling and yelling at me without first identifying themselves and clarifying if I am aware of why they are calling. If I have an outstanding amount owing, I have asked them to PLEASE email me the statement now.

        They have NOT once reached out to me prior to this incident. So, I agreed to pay them back my loan amount $2000 PLUS their interest amount of approx $650. Wouldn't you think that me paying them this amount of money would warrant some respect? Unless they assume taking high interest loans mean I have crappy credit which, to them, only means I am a loser and should be treated as such. I will never take these high interest loans ever again, I am especially going to avoid Money Mart because of their attitude towards their customers.

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        13 people found this review helpful
        Rated with 3 stars
        Verified Reviewer
        Original review: March 27, 2018

        I had been a customer of Money Mart for a few years - which would implies that have very, VERY rarely had any payment issues (I think I can only recall two instances). Recently, I was suddenly forced into a financial situation that I did my best to handle on my own, but could not. I tried to find a solution on my own to pay back the loan I have, but was not able to. I reached out for professional help (debt settlement). Money Mart was sent the proposal twice and did not respond (did not decline or accept). I am getting multiple phone calls from various phone numbers several times a day EVERY DAY. Due to the fact that they have been informed about the settlement, I don't find the need to speak to anyone.

        If they decline the proposal, they can contact my account administrator who will then inform me and THEN I will deal with them personally. However, at this time, I am unable to resolve this on my own. If I could, I most certainly would! Since the letters were sent to the head office, I'm going to assume no one communicated this information to the local branches who keep calling me. Besides, after reading about how rude the CSRs can get; I don't want my temper to flair. Someone will be torn an new ** and it won't be me. Customer service in the store was always friendly and professional; no issues there. The application process was always easy; no issues there. I wish they were a bit more flexible with payment options so that people could make more affordable payments, but it is what it is.

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        10 people found this review helpful
        Rated with 1 star
        Verified Reviewer
        Original review: Jan. 31, 2018

        Beware of this company and Lending Club. They try to do mobile deposit and bank rejects it for fraud. I went to bank. The bank did not accept but it was a USA Treasury check. They say looks fishy to them.

        11 people found this review helpful
        Rated with 1 star
        Verified Reviewer
        Original review: Dec. 31, 2017

        I tried to get a money order, but the cashier said that she needed my employment information. I informed her that I did not want to give her that. She then told me that she would not let me get a money order unless I gave her that information. I then told her that I am unemployed, she asked for work history and I told her I have never worked. She then said she needed to take a photo of me? Damn ridiculous, I can see needing to verify employment if I was getting a payday loan, but I was getting money orders, and I was gonna pay $1,500 in cash for it. But too bad, I wound up going to 7-11 to get my money orders, they didn't ask me no questions and I'm sure they were more than happy to get $1,500 from one customer. This was the Money Mart located at the Pearl Kai shopping area in Aiea, HI, and this happened on 12/30/2018 around 2 pm.

        14 people found this review helpful
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        Money Mart Company Information

        Company Name:
        Money Mart
        Website:
        www.moneymart.com

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