Money Mart Reviews

My loan was due yesterday, my pension was not deposited into my account. I went there first thing yesterday morning to explain; they said it will go to my bank. I then stopped payment at my bank, under 2 different names they go by. Then, my pension mysteriously showed up late last night. My worker called it an electronic glitch. Well, I went to Money Mart first thing this morning to pay, and they wanted to charge me an additional $40 for being late. As a senior, I can't afford this kind of profiteering by a company whose policies are uncaring, unsympathetic, and downright rude! I am going to pay them back $50.00 per month for 10 months without interest; otherwise, I am suing them for unfair and exploitive business practices. I am sure others have been similarly abused!

I took out an online payday loan and I made my payment and they said I didn't. It took them 2 weeks to fix the error. I had to send them copies of my bank statement multiple times because they "lost" it. Come to find out that the problem was that they were having technical difficulties. But during the whole two weeks no one would reply to my email or live chats and the phone agent was rude.

I belive my identity has been stolen by this company. I provided all my information as asked by Melvon **. After giving all my information, I realized that this was a scam. I didn't authorize him to do anything with my account. He took it upon himself to use my information deposit money into my account overdrafted and proceeded to put a hold on my account until the 13th in order to steal the money back. This company commits fraud and steals from their patrons. Beware. Do not use this company for any personal loan payday loan or reasons at all. They are a scam and they do commit fraud and steal identities. Beware.

I got a pay day loan from Money Mart and the December 7th is the last payment to come out, today is the December 1. I had one payment NSF because I haven't been paid. Employer went out of business. He owes me $3600 and it's through their trustee that I am waiting to be paid. After the NSF I scheduled the replacement payment for the last week, but pay pas has still not been released so that NSF'd and each time the bank charges me a $45 fee plus Money Mart charges one.

There was a few things I needed to get done. Inquire about a loan, use Western Union, and purchase a cashier's check. The clerk at the counter Alfred **, made my experience wonderful. It was towards the end of the night and the store was closing. Luckily, Alfred let me in. He was extremely knowledgeable, courteous, and very professional. Actually, his customer service was near impeccable. I would return and encourage my friends and family to go there as well. Thank you Money Mart for such a great experience and meeting my needs.

I agreed to go into a financial arrangement with Money Mart in July 2017. I used to use payday loans years prior when I lived in the city. Everything went smooth except the counter agent did not use the void cheque attached to my loan documents, she used an old inactive account that was in my old records from when I lived in the city. As a result, my first payment was rejected. I noticed immediately and called them and went in to fix the problem. Then a collection agent phoned me threatening me to go pay. Though I explained to him what happened he still barked orders at me then hung up on me. Apparently, you can not make loan payments in person, you HAVE to let the payment return then pay when in arrears along with an additional fee for having gone in arrears.

I had been a customer of Money Mart for a few years - which would implies that have very, VERY rarely had any payment issues (I think I can only recall two instances). Recently, I was suddenly forced into a financial situation that I did my best to handle on my own, but could not. I tried to find a solution on my own to pay back the loan I have, but was not able to. I reached out for professional help (debt settlement). Money Mart was sent the proposal twice and did not respond (did not decline or accept). I am getting multiple phone calls from various phone numbers several times a day EVERY DAY. Due to the fact that they have been informed about the settlement, I don't find the need to speak to anyone.

Beware of this company and Lending Club. They try to do mobile deposit and bank rejects it for fraud. I went to bank. The bank did not accept but it was a USA Treasury check. They say looks fishy to them.

I tried to get a money order, but the cashier said that she needed my employment information. I informed her that I did not want to give her that. She then told me that she would not let me get a money order unless I gave her that information. I then told her that I am unemployed, she asked for work history and I told her I have never worked. She then said she needed to take a photo of me? Damn ridiculous, I can see needing to verify employment if I was getting a payday loan, but I was getting money orders, and I was gonna pay $1,500 in cash for it. But too bad, I wound up going to 7-11 to get my money orders, they didn't ask me no questions and I'm sure they were more than happy to get $1,500 from one customer. This was the Money Mart located at the Pearl Kai shopping area in Aiea, HI, and this happened on 12/30/2018 around 2 pm.

My payment bounced and we agreed for two payments! One Jan 20 and the next Feb 20. Money Mart decided to take it out Jan 31st instead of Feb 20! Customer service was rude! They blamed me meanwhile they took it out 20 days ahead of time!!! Awful company!!! Do not use this company!!!

I have been using Money Mart for over a year. They should be happy to have customers like me to pay their loan shark interest. Anyway, I applied for a loan today and they would not accept my form of my bank statement, so still no loan here. I have been sending my bank statement to them that way for over a year. They have just lost a customer. If they do this to others, won't just be me they lose!

I have been a client with Instacheque/Money Mart in Montreal, QC for 16 years, which ended today! I went to the Instacheque on Queen Mary/Decarie, the questions I was asked were intrusive to say the least: What is my relation to sender of money, am I a Canadian Citizen/Landed Immigrant, what is the money for that I am receiving, is it a loan or a gift? I swear I halfway expected the woman to hand me a cup for a pee sample or lean through the window and draw some blood from me! Called 1-855-627-8801 # for complaints, nada, crickets chirping, supervisor informs me that it is at the cashier's discretion whether she wants to cash money orders or not!

I owe them on a loan I couldn't pay on the due date and had made arrangements. Other expenses had popped up so that's why I was short. Anyway they had told me due to Saskatchewan laws they are limited to the number of debit attempts on each loan and that I would have to submit the payment myself. Well yesterday they had taken money out of my account... money that is meant to be used for my kids as it was my child benefits cheque. Very upset about this. Any ideas what I could do?

I would give them -100 star. Their service suck at every level. They have been holding a payment I made and are blaming it on the merchant. After I manage to put enough pressure on them to do something, they "gave me" "2 options": one would be to send some forms back to themselves to get them refunding my money back into my account in order to repeat the transaction which had been previously been successful. The other option was basically giving my money back and cancelling my order. I had to call customer service several times and they charged me every time for each call on top of that, even beyond, they did not picked up my call and had me waiting for almost 2h trying to get a hold from them throughout 2 exhausting long calls.

Hello. I have been getting loans from Red Deer, Alberta office for years. I am on government assistance. Now I come in today and can't get loan. I got loan last month. Always pay for my loan. Teller was rude and very unprofessional. I went to Cash loan and got loan. I will never get loan from Money Mart again. Writing Better Business Bureau and Consumer Affairs with complaints. I have 15 friends that also won't go back to Money Mart and are filing complaints also. The employee's name is Len **.

I went to the one at 96 and 128 and they transferred money to Bhopal for me without knowing & checking that Bhopal doesn't even have their center. My money got stuck & faced problems in getting back my money. Highly disappointed. Will never go back again. One of the employee was rude & highly unprofessional during the transaction.

I was charged $34 to cash a check at Money Mart. They didn't tell me that the fee was so high and I was under the impression that I couldn't cash it at my bank because it was a tax refund check from H&R Block. When I declined on cashing it because of the fee, the rep said, "It's already sent through and I can't get it back." She hadn't stamp the check as yet. Horrible service and a rip-off.

I have been dealing with this company for over two years now... I have always had such great service, and customer care. Well this new year, I don't know if they completely dropped their standards on how they treat their customers, or just lack knowledge in how to hire the right kind of people but they are nothing but completely unprofessional and rude. First of all, no one in their 'customer care/service' line has a damn clue what they're doing or how to properly treat their customers. Their response is simply "You can file a complaint."

Have been an excellent customer for 2 1/2 yrs. Told that they have pawning program. Never heard of such thing but thought this was very innovative and proactive. Pawned items & always made sure to retrieve my gold within 3 months of pawning the items. Last time (in August) I came to pay and get my gold back - had 2 bracelets (1 worth over 1500.00 - they only gave me 200 something for that), a necklace, 2 crosses and 2 rings.. I received all items not realizing I also paid for a bag of earrings I also had at Money Mart. All these earrings are worth more than $1000.00. Anyways paid for everything. Didn't know I didn't get all my items (especially earrings which were given to my daughter by my deceased mother). Money Mart contacted me telling me I have another person's items. They told me look. I do not have anything not belonging to me, nor am I a person if given something which is not mine to keep.

I'm going online to look for transaction webpage. Now logs me out of website. I’m trying again for six times. What's going on? Is this a fun and games, goofs, clowns Money Fart? I have to find PayPal code on Welcome to MyTitanium.ca - Canada's #1 Games on my own account. Set up blank page for transactions, not see it online.

I only owe a small loan for the first time. Keep in mind I've been a customer for over 5 years pretty much. They've called me more than 4 times a day even after they have gotten in Contact with me or my sister. They have no respect or customer service skill. They infuriate the problem by being rude. I don't care to go to collections. Just for that I most likely won't pay until I get a nice rep on the phone, and If I do and I will never take their service ever again. I actually hate this company and the rude representatives that are attach to this company. They definitely lost me as a customer. I'll go to cash money.

Money Mart probably needs to rethink over their hiring procedure, since the people working at many of the stores at the moment look like under trained. They have lack of knowledge of the product. They don't know what they are saying/doing. Huge line-ups in the lobby all the time. 95% stores are understaffed. I hope that they start hiring some talented people who know their business.

I have been cashing a pension check at Money Mart for many years. On July 31, 2015 they charged me 10% to cash the check. I asked about it and was told the fees were going up. 10% is outrageous. And is it even legal in Calif. to charge that much? I got online to file a complaint. It never would go. When I pressed Submit Complaint, it would not submit. So I went to Live chat. The Live chat lady told me to call the store for the rates. I asked what the company norm was? Still no answer about the fees. So for what it's worth they lost a customer. 10% is a little out of line for a corporate check, don't you think?

After supplying the company with all documentation listed on their website and verified by staff at the store, I was asked to return several hours later to pick up my refund. When I arrived I was told that I need my child custody agreement. It was never posted on the site and not asked by an agent. After claiming my children for several years, I asked why. They said it was company policy because single fathers are audited more frequently. They would be held liable for refunds that are owed. Back to the government.

With Tax Season well on its way Money Mart Lines are now out the door. I have been a client of Money Marts for as long as I can remember and I have never been as aggravated as I am now. Every single location I attempt to receive service at I am greeted with a huge line up and the only two employees behind the counter filing a consumers income tax. Leaving everyone else sol and extremely late for, well everything following. I understand that Money Mart likes to add other services to the already long list they already provide but increasing employees or at the least having an assigned rep specifically for tax returns. All I can say is if things don't change soon, I will be forced to take my business elsewhere.

I have been dealing with Money Mart for more than 10 years and never had a problem until last December. I took a payday loan on November 26th 2014 for $670.00 against my disability income. This was done at the Money Mart. The representative told me the loan will be due on December 29th 2014 in the amount of $810.70. When I went to liquidate my loan on December 29th, I was told to pay an additional amount of $40.00 for their admin. charges as the loan was returned from bank. I refused to pay the $40.00. Now I am being threatened. Any ideas what I can do?

My friend went to Money Mart to get taxes filed as usual, guess what? They forgot to file her taxes! She gets grief from the federal gov't and somehow it's her fault!!! I have written to Money Mart requesting the refund due plus the late filing fee and of course the interest on the refund at their own interest rate of 599.86% and surprise surprise they're not interested in paying!

250 7th Avenue SW, Scotia Centre, Calgary, AB T2P 0W6, Canada. WHAT A JOKE MONEY MART!!!!!! I deposit a government cheque in my name on my card yesterday & they put a HOLD on it! Released $200 yesterday & told me I had to wait until today for it to clear. OK fine, I go back today and they ask me my full name S.I.N & D.O.B & then she tells me I didn't answer any of those questions correctly! So there continues to be a hold on it!!! Are you ** KIDDING me? I don't know who I am or when I was born!! Money mart takes your picture and I've never showed I.D before and had no problems, SO she's in a pissy mood & does this!! I'm absolutely STUNNED! People behind me BOOOING her was kinda funny. Now I find out that these are the games that this big black woman plays with people (she refused me a manager and her name or a complaint form). Over 10 yrs I've used money mart and I've never ever had a problem but the hell if I'll ever use it again!!!

2014-10-17. I drove my best friend Madison to Money Mart on Memorial Dr. and 52 St N.E. Calgary. All she wanted was to get a payday loan. As I was waiting for her, I saw a police car pull up to the Money Mart and 2 police officers enter the building. I did not know what was going on. I saw the officers talking with Madison. After like 40 minutes, the officers drove away. Madison came back to me visibly shaken and very upset.

I paid my pay day loan off yesterday... Told I couldn't reloan, computers down... Call the 1800 # to see when computers back up... well they knew they weren't reloaning, period! How crappy of them to do this!

I was reading one of the stories about a person who wanted to pay back a smaller amount as that was all they could afford at the time. I have just found myself in that same situation and after speaking with the person on the phone, they have advised me that they will not accept what I can pay and I must pay the full amount owing in the next 2 paychecks (which for me will not be able to be done). I have gone to Money Mart for years on and off and have never had any problems, but this is ridiculous. So knowingly lying so that I could get off the phone, I said sure - I'll go into the branch and start paying that or if I have to, I'll reloan.

I went to Money Mart today to cash in my settlement voucher. I was refused... so were the others that were there wanting their money. We had to keep these vouchers for 3 years, we are not being paid interest on any of these monies & I think that a company of this size has to be held accountable for their illegal practices.

Yesterday evening, I went into a Money Mart location that I've never been to. You know, I figured there would be no issues using a new location as I've used numerous other locations before without issue. Boy, was I wrong. First off, as soon as I walked up to the counter, I was treated with an air of disdain and what one could only call surprise that I was in a MONEY MART asking for a payday loan... Now mind you, before last night, Money Mart was my go-to whenever I needed a payday loan, as I was always treated amazingly and there was always prompt and friendly service. Until last night, when this man who claimed to be the store manager of this location, which I find hard to believe, he probably just didn't want to get his manager when I asked for them. As he from the very first step treated me more poorly than I've ever been treated by someone in customer service.

I live in Ontario. About a year and a half ago, I decided to take out an online payday loan from Money Mart for the first time. I had quite a few expenses at the time and Christmas was approaching and needed cash. I don't have credit cards and only use cash (am nearing the end of a 5 year consumer proposal). I paid the loan ..pre-authorized withdrawal and then the cycle began and the loans started to get larger so I could make ends meet after the payments came out. A week ago I decided I couldn't keep going this way..I needed to end this vicious cycle. Did some research online and decided to put a stop payment on the automatic withdrawal that was due. I then contacted Money Mart to tell them this and asked if I could please pay it all off gradually (I offered them $220 a month..$110 per paycheck).

I file my taxes with Money Mart pretty much every year with them and I have trusted them all with my heart and last year they screw up my taxes big time. They told me that I should come back later and when I came back the guy who was helping me was very mean and start telling me that I didn't make much so am not going to get anything from my tax returns which I didn't really get. And I told him to give my papers back and I will go somewhere else. He did gave me my papers back and the last I know they start calling me and harassing me and telling me that am owing them yet they didn't file my taxes and the guy return my documents to me.

I owe Money Mart some money. But when it was time to owe them, I got an email from them saying that "because of provincial restrictions, we're unable to take money out" & I had to make a deposit through my bank. That didn't go through. Instead they decided to take some money out of my account without my authorization. It wasn't even the full amount they were supposed to take. I've emailed them numerous times & when I try to call they hang up. I didn't mind paying it, but they should've let me know that they were taking money out when they told me they were unable to. I'm still trying to get ahold of them, but still nothing. I have proof with my emails I received from them & their lack of response.

I have done my taxes with Money Mart for years and they always make a mistake. I have a dependent and they mess it up almost every year. To all the people don't do it at the stores. The head office always fixes it, but the representatives should know what they are doing. Go to an accountant.

So by law, National Money Mart is only allowed to contact me 3 times a week. Those three times, they must either leave a voice message or talk to you directly; otherwise, they can call you as much as they want. So I logged the 3 calls that I had with them this week and let them know that they have reached the maximum they can contact me for this week. This is not including the voice mail they left with the auto dial tech. Yet they still seem to be calling! What they do now to skirt around the law and criminally harass you is when I say, "You have reached the 3 time this week you can contact me", I start to get auto dials that when I try and answer it just goes to a busy tone.

In March 2013 I filed 3 separate years of taxes, they were all very easy ~ as I'm single and don't make a very big salary. I STILL have not received my return for two of those years, because I found out a few months later that Easy Tax had done them wrong for one of my years, so they held back the other one until the problem was figured out. Now it's August, and every time I call Easy Tax, they say they've talked with the CRA and it will be 'another two weeks' before they can start them, maybe a month or two even..... It's frustrating and I'm pissed off, and feel like I've been ripped off by Money Mart. DON'T get Money Mart to do your taxes, no matter how easy they make it seem!!!

Harassing phone calls on the cell phone; they called me 5 times in 30 minutes from different numbers.