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Monetary Gold Reviews

4,941,320reviews on ConsumerAffairs are verified
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About Monetary Gold

Monetary Gold is a direct precious metals dealer that can help you invest in gold, silver, platinum or palladium. It offers both cash purchases and self-directed gold and silver IRAs. Depository storage is available through Delaware Depository. You can contact Monetary Gold for a free coin guide, TSP guide or gold IRA guide to learn more.

Visit www.monetarygold.com
Pros
  • Free shipping for new clients
  • Offers gold and silver IRAs
  • Large selection of investments
Cons
  • Not available on weekends or holidays
  • Prices not listed online

Monetary Gold Reviews

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    1 featured review
    How do I know I can trust these reviews about Monetary Gold?
    • 4,941,320 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 2 Reviews 35 - 75
    Verified purchase

    Reviewed June 24, 2025

    I spoke with Anna and boy, I'll say, at least for me it's all about the first impression and I couldn't be more satisfied. Was in and out because they were super efficient, just knocking all my questions out left and right, great people.

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    Verified purchase
    Staff

    Reviewed June 23, 2025

    Carter asked more about me than my money. That alone shocked me. It’s like y’all actually care over there. The Company shows up clean and confident in my opinion and I like and appreciate that. Thanks again.

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    Staff

    Reviewed June 20, 2025

    Dean I'm pretty sure his name was, walked me through things with a kind voice and a lotta patience. You can tell he cares, and didn't just see me as another "customer". Company’s whole style feels wholesome.. None of that cold corporate stuff. Love it!

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    Transparency

    Reviewed June 10, 2025

    I had a pleasant experience in working with Di ** and Carter **. We brought my existing account up to date, with the expertise of Miss **. Both answered all my questions, and made me feel at ease. I recommend them to anyone looking to invest in precious metals.

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    Profile pic of the author.
    Customer ServiceStaff

    Reviewed June 6, 2025

    The service reminded me of how things used to be, respectful, thoughtful, and not rushed. When I had first got on the phone, it was clear that there was no pressure, and presented themselves with PURE service. Just straight answers and a calm, professional approach. It was a solid experience from start to finish.

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    Customer ServiceStaff

    Reviewed June 2, 2025

    So this was my first "experience with Monetary Gold and I can't express how smooth and knowledgeable the employees are and staff are. I personally don't know anything about the typa stuff they have to offer but with every question I had followed and easy to understand response, super helpful and smart people.

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    Customer ServicePriceRatesTransparency

    Reviewed May 18, 2025

    I’ve bought gold from other companies for the last 20 years but Monetary Gold hands down is the best when it comes to customer service, transparency with very competitive pricing and knowledge because they been around longer than all gold companies.

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    Customer ServiceStaff

    Reviewed May 13, 2025

    I wanted to say Cameron gave me one of the best customer service experiences I’ve had in the financial space. He was extremely professional but also kind and relatable. He didn’t just speak at me but he listened, asked good questions, and really tried to understand what I was looking for.

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    Rates

    Reviewed May 12, 2025

    I just did business with Monetary Gold and wanted to say that I felt good and informed for the whole process which I like. Di and Antony were there every step and made sure I knew what I was getting myself into. All of this put together made me want to give a great rating.

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    Staff

    Reviewed May 12, 2025

    Thank you Monetary GoId. I appreciate process and procedures you guys have instilled in your company. I like companies that take initiative and understand their own inventory. This is a good company and I would recommend.

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    Reviewed May 12, 2025

    After making a purchase from Monetary gold I am safe to say that they are a good company. After working with Nicholas and Anna I felt at ease with what I bought. I don't usually write reviews but I thought I should come give monetary a shout out. Thank you guys!

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    Punctuality & Speed

    Reviewed May 12, 2025

    I recently bought a few precious metals from Monetary Gold. I liked the service I got from Christina and Casey so I decided to leave this review. Monetary made everything easy and quick so I didn't feel like I was wasting time I could be spending working or doing other things. Thank you again.

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    Customer ServiceStaff

    Reviewed May 10, 2025

    Nick and David gave me decent customer service and they were able to help me find the products I needed. I like how easy everything was and I will for sure be doing business with Monetary Gold in the future.

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    Staff

    Reviewed April 8, 2025

    I bought some silver not very long ago and I wanted to say that Richard and Anna made things very easy for me. I wanted to thank monetary for helping me move my money into a new source. If you want to buy silver or other metals, then you should go to Monetary Gold group.

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    Reviewed April 7, 2025

    Dean and Richard gave me a large range of insight on what I should buy with my budget. I always wanted to make a purchase in some sort of asset and Monetary Gold made it easier to do that so for that I thank them.

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    Rates

    Reviewed April 7, 2025

    I did business with Monetary Gold a while back and I just wanted to say that I felt confident and informed throughout the entire process which I appreciate. Richard and Nicholas were there to walk me through every step and made sure I understood what asset I was diversifying into. Because of this I wanted to give a good rating.

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    Staff

    Reviewed April 6, 2025

    I had a pretty decent encounter with Monetary Gold. Dean made things simple and clear with being efficient and direct. Nicholas made sure everything went smooth with the transaction by being helpful with my needs. I would recommend monetary gold.

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    Reviewed March 14, 2025

    I chose to go with Monetary Gold because of the trust and concern for their customers and community. They gave me valuable insight for what I was looking to purchase. Because Monetary Gold I feel more confident in retiring.

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    Monetary Gold
    Response from Monetary Gold

    Thank you for your trust in Monetary Gold! We’re glad we could provide valuable insights and help you feel more confident in your retirement plans. Your satisfaction and peace of mind are our top priorities. If you ever need further assistance, we’re here for you!

    Sales & MarketingStaff

    Reviewed March 11, 2025

    I just made my first transaction with Monetary Gold Group and everything went really well. I appreciate how easy the procedure was and I would recommend to friends and family. My sales executive was helpful every step of the way and explained everything.

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    Monetary Gold
    Response from Monetary Gold

    Thank you for sharing your experience! We’re thrilled to hear that your first transaction with Monetary Gold Group went smoothly. Our team strives to make the process easy and transparent, and we’re glad your sales executive was helpful every step of the way.

    Customer ServicePunctuality & SpeedStaff

    Reviewed March 7, 2025

    I selected Monetary Gold because they provided trustworthy and valuable information. The representative was exceptionally helpful, knowledgeable, and quick to respond, making the process smooth and informative. Their support gave me greater confidence in my retirement by ensuring I had the information I needed to feel secure.

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    Monetary Gold
    Response from Monetary Gold

    Thank you for your kind words! We’re delighted to hear that you found Monetary Gold to be a trustworthy and reliable resource for your investment needs. Our team is dedicated to providing knowledgeable and responsive support, and we’re so glad we could make the process smooth and informative for you. Knowing that we’ve helped you feel more confident and secure in your retirement means the world to us. If you ever need anything, we’re always here to help!

    RatesTransparency

    Reviewed March 7, 2025

    Monetary Gold has been great. With interest rates falling and concerns about the future of IRAs, I chose to invest in gold and silver. They made it clear that, like any investment, the value can rise or fall, and I understood that. Additionally, they contact me quarterly to provide updates on how my investment is performing.

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    Monetary Gold
    Response from Monetary Gold

    Thank you for your thoughtful review! We’re thrilled to hear that you’ve had a great experience with Monetary Gold and that our team provided clear guidance on your investment. Keeping our clients informed is a top priority, and we’re glad that our quarterly updates have been helpful in tracking your portfolio. If you ever have any questions or need further assistance, we’re always here to help.

    Punctuality & SpeedStaff

    Reviewed Feb. 28, 2025

    The customer support provided by Monetary Gold has been excellent. Working with their representatives made me feel completely at ease. They have been in control of everything thus far. I have nothing to complain about. My product arrived before they were even aware that it had been dispatched. We received prompt service. You may purchase silver coins, gold coins, and squares. They even contained palladium and platinum. I appreciate that they stay with you and allowed you to sell back via them rather than selling it and abandoning you.

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    Monetary Gold
    Response from Monetary Gold

    Thank you for your wonderful review! We’re so glad to hear that our customer support exceeded your expectations and that working with our team made you feel at ease. Providing prompt, reliable service is our top priority, and we’re thrilled that your order arrived so quickly. We also appreciate your recognition of our diverse investment options, including gold, silver, platinum, and palladium.

    Profile pic of the author.
    Ray increased rating by 4 stars.
    Customer ServiceSales & MarketingPunctuality & SpeedStaff
    After a positive interaction with Monetary Gold, Ray increased their star rating on March 14, 2025.

    Updated review: March 14, 2025

    I worked with Richard ** at Monetary Gold and we have both come to an amicable solution. Richard has gone above and beyond helpful and I am happy.

    Original Review: Feb. 25, 2025

    Am getting ready to start with the city attorney and work my way around social media and the legal options available to me. In 2021 I deposited 50K with them. I had 2 transfers out in the amount of 10K. My account shows a value of 24K. In plain language, the retirement account is down 50% while gold has soared. I called them and spoke with the IRA director and voiced my concerns. She stated that someone would call me back and as of yet no one has. Di ** their salesperson sold me a couple of speculative duds which is okay but I never heard from her again. I am missing 26K in my account after taking into account the 2 transfers out of 10K. Oxford and Safeguard Metals went out of business due to these same practices. Someone better make this right and soon. I work too hard for my money to give it away to fast-talking strangers.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 23, 2024

    Monetary Gold had a very positive information and appear to be very reliable so I went with them. It was great with the representative who was very helpful, informative, quick to answer, and competent. They made my retirement feel more secure because they provided the information that made me feel like that.

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    Verified purchase
    Staff

    Reviewed Oct. 23, 2024

    I wanted some gold and silver on hand for the just in case of things. If there was trouble with the monies, I can always trade silver and gold. I checked on Monetary Gold and their reputation, then the rep and I talked back and forth a little. I held off for a while because I was going through some medical issues, and they said, “No pressure. Just if you decide, let us know.” Everything went fine. I got the amount that I wanted and didn't pay any fees.

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    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceRates

    Reviewed Oct. 12, 2024

    Monetary Gold's customer service has been great. I was very comfortable working with their reps. So far, they've been on top of everything. I don't have any complaints. My purchase came even before they knew it was shipped. We got serviced rapidly. You could buy gold bars from Monetary Gold. You could buy gold coins, squares, and silver coins. Platinum and palladium were even in there. I like that instead of selling it and leaving you high and dry, they stuck with you and you could sell back through them. There seemed to be more like a brokerage service than just a sales service. We owned metals 30 years ago, and I haven't dealt with them since. They're very up-front with what theirs covers and what you get for it. You are paying extra for some of the things they do, but they tell you that up front. So, their price was something that we accepted.

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    Verified purchase
    Rates

    Reviewed Oct. 12, 2024

    Monetary Gold did good. With the interest rates going down, with the talk on dwindling down the IRAs, I decided to go to gold and silver. Like any investment, it can go up or down. They explained that and I understood that. Also, once a quarter, they get ahold of me and let me know how my investment is doing.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 12, 2024

    Monetary Gold was great. I used their online platform to look up a couple of things, but mostly, my interface with them was verbal, with phone calls. They were very responsive and worked with me to purchase gold or silver. They did a good job and made good recommendations.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 10, 2024

    In December 2021, my wife and I worked with Di ** on developing a Gold and Silver Portfolio which has done extremely well since our initial investments. Since that time we have developed a life long friendship with Di. She is trustworthy, professional in every respect, and extremely knowledgeable concering precious metals and the current national events that could have an impact on our long term investments. We are now in the market to add to our portfolio and discussed the matter with Di on October 10, 2024. Having discussed the current events and the possible impact on our investments we have, once again, decided to expand our portfolio with additional investments. As always, it's a delight to work with Di on the best options for our additional investments. We totally 100 % trust Di with recommending the best option to continue investing. I highly recommend Di ** to handle anyone's investments in precious metals.

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    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Aug. 26, 2024

    I talked to a couple of companies and there was one that sounded good and they said they'd call back and then they never called back. I started looking at more reviews and Monetary seemed to be good. Then, I talked to them and they seemed helpful people. The rep I talked to seemed to have complete answers for me. I also talked to another rep who works in the IRA department and they both seemed on the up and up. They'd give you all the information you ask for. In fact, today I called one of the people and asked him how would I know this isn't really a scam and he went over some stuff with me.

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    Verified purchase
    Staff

    Reviewed Aug. 26, 2024

    Monetary Gold was offering something I wanted. I checked into different companies about gold IRA and nobody seemed to really have what I wanted. So far, and I'm new to this but they've been nothing but pleasant to deal with. My rep has been great, and everybody I deal with so far has worked really hard to help things along.

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    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed Aug. 24, 2024

    Monetary Gold provided the purchase of silver. I purchased 171 five-ounce coins. However, ever since I did the transaction with them, I haven't heard much from them. I have another company that I'm working with, Rosland Capital, and they keep me in as to what is going on with the market. I took the silver that I bought from them and sold it to buy gold because of the expected downturn in silver that was coming in. Didn't want to lose that much money. I was dissatisfied. I was surprised that the other guy was calling me even though I had less money with them and telling me about things. I felt like Monetary Gold would have at least done the same thing, but I didn't hear anything from them. They should keep me more aligned as to what's going on with the market and their clients.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 10, 2024

    I realized that I probably needed to protect my assets with some precious metals. So I called Monetary Gold and I got ahold of a guy named Nick. I was a little leery at first and initially, I purchased 30,000 Silver and 20,000 Gold. Then lately, I went purchased some more. I'm not big into finances but he was very friendly and I trusted him. He knew what he was talking about. There are a thousand outfits out there that sell precious metal but Monetary Gold has done me right.

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    Monetary Gold
    Response from Monetary Gold

    Bernie,

    That is awesome to hear. Thank you for sharing that.

    Mark

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 10, 2024

    I received a big brochure from Monetary Gold in the mail and it was very well done. I'm concerned about the stock market and the banks. I asked for silver and gold in a certain form and they were very good and helpful. So far, I'm impressed with what I've had.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 29, 2024

    Investing through Monetary Gold was quick and easy, and the reps were always very good. They got it done quick, and I'm happy with them. I went with them because they had the best deal and they do quarterly reviews with their clients, which none of the other companies that I know of do.

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    Verified purchase
    Customer Service

    Reviewed July 29, 2024

    Nicholas at Monetary Gold has been great to work with. He asked me if I'd be open to review my equity holdings in metals, and I took a portion of my old retirement account and moved a portion. I was looking to go into metals as safeguard. I gave information to review what my positions were that I have held at my equity in Las Vegas. He gave me some options and advice. He sent me his documentation to back up what he was saying for information and let me review why he was thinking the way he was thinking.

    I checked out those sources that forwarded the docs and I agreed with him. He knocked me down about a 35% return in a matter of months. Silver coins are blown and it's on the US Mint website. It goes to exactly the source that's out there who is out selling and everything that we purchased has gone completely out of stock. If any of them comes up, they warrant an incredible premium to get ahold of them and we are in for a higher market on that. He also encouraged me to hang on to the gold that I held. I was 100% gold and had very little exposure to silver. That's how I took his advice and with that direction, so far, I'm extremely happy.

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    Verified purchase
    Customer ServicePriceStaffRatesTransparency

    Reviewed July 28, 2024

    I wanted to invest the last money I had in something that would be protected and that would be safe. I spoke with at least three other businesses selling metals. Monetary Gold wasn't my initial choice to begin with. It was one of the four businesses that I saw, and I called them all and spoke with them all. I checked with the financial adviser that I use here. In fact, I went as far as I wanted to. I wanted my financial adviser to ask somebody from Monetary Gold questions as to their legitimacy. I even checked the Secretary of State's office over here, and even though Monetary Gold wasn't listed, neither were the other ones. So, going with Monetary Gold wasn't an easy choice that I made after researching and reading and talking to people.

    I finally decided that I needed to talk to Monetary Gold more. I spent several calls visiting different people, and I finally ended up talking to one gentleman. He seemed very sincere, and I thought that I could trust him. I then went about selecting Monetary Gold. They're offering metal, gold, or silver, and they explained to me and brought me up to date on the current prices and past the history of gold and silver. Those are the only options that I recall were offered to me.

    The rep I worked with was Nick. I got to talk to him, sometimes, twice a day, and I wanted to get a feel for him. I wanted to see what he said, and he turned out to be an upfront individual. He didn't push me. He just stayed in touch with me. I asked him I wanted to be kept up to date on how gold and silver are doing in comparison to other financial options that I have available to me, which were CDs. I told him I've had CDs. I'm not getting hardly anything out of CDs or money market accounts. I explained to him that I felt I was cheated out by a former financial adviser who worked for Wells Fargo. I was just blunt. I didn't trust financial advisors, and I certainly wasn't gonna trust just anybody in selling me gold or silver or CDs. So, I spent quite a bit of time analyzing the tone of their voice and their attitude towards me. I would recommend Monetary Gold to anybody in my family.

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    Monetary Gold
    Response from Monetary Gold

    Thank you for sharing your thorough experience. We appreciate the trust you placed in us after conducting extensive research and due diligence. It’s important to feel secure in your investment, and we’re glad we could provide the confidence and support you needed. If you ever have any questions or need further assistance, we’re always here to help!

    Verified purchase
    Staff

    Reviewed July 25, 2024

    The rep, David, was very professional and good to work with. He was very educational and I was impressed with his knowledge and patience. We had a very good experience with Monetary Gold. I got a good vibe from them and I felt the most comfortable with them.

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    Verified purchase
    Customer ServicePriceStaffEase of UseRates

    Reviewed July 21, 2024

    Monetary Gold offered free literature, which was what I was looking for. I signed up for that but they didn't send that. They called to qualify me first, which I understand, but it's a bit disingenuous. It didn't put me off enough to not use the company, but I didn't like that. But once communication began via email, they were politely persistent, which I appreciated. We finally connected via phone, and they were very professional. The process was good. They did their best to explain to me the details of the process at each step. They were helpful in getting account set up and my 401(k) rolled over.

    The investments are long-term. I compared what they gave me for my money to spot price. That's not a good comparison because if I did that, it would have been way over charging. But they're coins that have intrinsic value and they explained that. I just did a little bit of digging to satisfy my own curiosity. Overall, it's been a positive experience. I appreciate their efforts at satisfying my need to roll over and the process with which they did that. Their system is easy to use as well. It's easy to see the value of your accounts so you can keep track of it when you want to.

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    Verified purchase
    Customer Service

    Reviewed July 21, 2024

    I was looking for a place to secure my money. I talked to Monetary Gold and had confidence in them and made my purchase. They talked about silver and gold, but not leaving the options at all. I was impressed with their confidence in their product and the promise of a safe place for an investment gave me some confidence. I look forward to my money being safe and to make a profit. I haven't talked with them since I got my investment. But they haven't checked on it or given me any more information. That is a little disappointing. I'm new in the whole process and needed a little encouragement after the purchase. So the follow up needs to be a little better.

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    Monetary Gold Company Information

    Company Name:
    Monetary Gold
    Website:
    www.monetarygold.com