Lower Reviews

I had a great experience with Lower. I put in my application, and they let me know what I was approved for, then I proved I have a job and everything that they needed. They went through the process of getting me preapproved and once I got preapproved, I got my preapproved letter and started house hunting. The house hunting experience was fun, but it was hard at the same time because the houses were more expensive. After that, I found my house and I went through the process of the due diligence period. It was a 45-day process, but the service was amazing. Any time I called, they were available. If they were not available, they called me back in 24 hours. I enjoyed the quick response and the care.

We contacted Matthew to inquire about a HELOC because we wanted to redo our barn. He gave us multiple different options and went through the different processes that we needed to do. He went over the first option but we told him that we didn't think it fit us very well, so he went through another option that did fit us better. After that, we were able to do the appraisal. Everything turned out real good. It went pretty smooth. Matthew was very knowledgeable and helpful. I wasn't completely satisfied with the interest rate. But it's over 15 years so it's doable for what we're doing right now.

Working with Lower was fast and easy. The application process was straightforward. Getting approved for the loan took two days. Katie, the representative, was good on her communication skills.

Lower is very quick to respond in general. They're easy to work with. I just text the agent if I have questions or reach out through their website. My dad got involved in the process because he was my agent on the homeowner's side. When my dad had questions, the agent responded to him as well. The process is straightforward. I just drop documents or sign them as needed.

Our rep, Riley, did everything with helping us stay on track as far as verifying everything with our income and helping my boyfriend get his taxes filed so that way we were in the best place. Everything came back better than we were expecting. Originally, we had qualified on an FHA basis. Then they found a discrepancy in my Social Security. Once we got that corrected, I qualified a lot higher, our rate came down a little bit, and our closing costs were cut in half. The only thing that was tricky was my Social Security was wrong for a lot of the process, so it ended up causing a lot of loopholes that we ended up not needing to jump through. We were in contract for two months and a better review upfront with me to verify that my Social Security was input correctly would have cut off four weeks in contract.

Lower is excellent. They're always available. I had a very difficult situation that the underwriters hadn't seen before. My rep worked with the underwriters to come up with the requirements that I needed to make the loan. She made the loan work and it went through. I got the property.

Lower was the fastest. Also, applying was self-explanatory. I took a picture and sent it to my guy. Working with Dan was very pleasant. He helped me out a lot. Any time of the day, I could call him with any question I had. He didn't care. He always made himself available.

I'm a repeat customer. I used Lower for a previous service a couple of years ago, and they had the best rates back then. I liked that they were fully online as well. The platform was not something spectacular, but it worked okay and I like the customer service. It's better than regular banks, especially because I don't have to go anywhere. They were quite professional and clear in communication. It was, overall, okay.

Katie, the rep, was awesome. She was very efficient, and everything was fine. I did the portal and getting a new mortgage with Lower was fast. They made it really simple, and I was happy with them. However, the rates and terms definitely could have been better because they were not in line with what else I was getting.

As my PMI is getting ready to drop off I have had to make numerous phone calls to request what should have been an automatic thing based on my equity in the home. They have dragged it out for 60 plus days and then the final outrage is when I was charged PMI twice in the same month of July. When I inquired about the double charge I was told they are behind and that one of charges is for June.

My loan officer was amazing. She caught me up day-by-day, and if I had any questions or if I needed help online, she was there to assist me at all times. It was great. The FHA loan took three weeks, which was fast, and the rates and the terms were not the greatest, but it could be worse.

My rep Kathy was smart. She really assisted me and gave me all that I needed. We closed within three weeks. But the rate to make an investment property was a little bit high.

There were complications that would pop up, but I didn't even know about them until after they were resolved. So, it was as best as a first-time home purchase could have gone. I reached out to Lower on the first day that I wanted to look at a house and I had a pre-approval within an hour. Ten days later, I had an offer accepted for a property. And roughly less than a month later, had closing. So, from start to finish, it was over a month. Everybody was surprised at closing that I was able to secure that low of a rate. So, I was pleased with that. I would recommend the person I worked with. It was top-notch and easy. There are a lot of incentives that would draw someone to go through that.

They walked me through each step all the way and the application online was easy. Any problem I had, I was always referred to my financial person and they worked well. He was extremely knowledgeable and he knew all of the different programs in order for me to purchase the home. It was my first time and I went through it with no problem. I'd tell others to use Lower.

Lower just asked for the documents needed, I provided them, they stuck with us, and the gentleman made sure that he kept close contact throughout the process to make sure that everything moved accordingly. He was very communicative, kind, informative, and understanding. The rates are high, but the experience itself was good. But they probably could give lower rates.

Dan was very easily to talk to, explaining everything in detail. He was always ready to help us when we had a question and made himself available. He was really great. When we set up the things and we got approved, Dan sent us to talk to another person. That was very complicated because the communication was poor with her and we could only talk to her via email. We called, but she never called back. We sent the message, but we would receive a message back two days later. So it could have an improvement. The rate was very fair, especially in the market that we are right now. It was reasonable.

The rep was very friendly. The process was very painless. I sent him a few pieces of information that he was looking for and got the ball rolling and everything was really smooth and easy. But the rates are pretty high right now. I'm not really happy about that, but it is what it is. The service was really good through the whole process. We were looking for a real quick closing time for when we went under contract. So we closed and they were really good about that.

I can't say enough good things about my loan officer. I was a first-time home buyer, so he led me through the entire process and explained everything before it happened, explained things while they were happening, and was on call 24/7 for whenever I had questions. It was above and beyond, and the process only took a few weeks. Also, the rates and the terms are fair for where things are at and I'm happy with it.

Our experience with Lower was great. We did a FHA loan, and they made everything easy. We talked to them through the phone, and we got Brianne. She was great all the way. She always stayed professional and she had that positive attitude. We had issues, because we were going for our first house, and then somehow, it didn't go through. So, the process was about a month and a half altogether, but other than that, everything was great.

The rep walked me through the process well. Lower had the option of texting and emailing aside from calling so that was helpful, being busy and having other obligations. They gave me a heads-up before anything would be done and gave me more direction during the process. They confirmed afterward, making sure that I did it correctly. Getting everything done took a month and a half because we had a couple of issues with the inspections that slowed down the process a little bit. The current rates are not the best but it was at par with what the lowest other companies mentioned that they could give me.

Riley from Lower was great and the application process was smooth, simple, and easy. I would tell others they can't go wrong with Lower. It's a good company.

Lower was open to considering varying circumstances. So, they appeared to be the ones that might be more helpful to my situation, which they were. I would recommend them to anyone. Overall, the experience was great though in the end, there were some things that could have been done differently. We kept getting asked for more stuff and the things that we provided had to be redone. The interest rate was a little bit higher from when I just started. The process took longer so it changed.

I went through Lower twice. The first time was in 2022. I went on there and saw I could get pre-approved easily. Jeff followed up with me. The second time, I reached out to Jeff directly because I had a good experience with him. It was very easy and the rate was amazing. No one else could get even close to it.

Lower helped me get a house. I wish that we got a better rate, but it is what it is.

Lower was our previous lender for the house we were in before the one that we just bought. So, we reached out to them for pre-qualification for the new house. The lending process was stressful. Our loan officer was horribly non-communicative. He lied to us at the beginning. He didn't keep us updated on the information, and he gave us many surprises at the last minute with hours left in the business day to make a decision or else, we lose the house or push closing. He cost us hundreds more per month and thousands more at the closing table with a worse rate than he initially told us.

Overall, I had a good experience and customer service was good. The application process was easy-going. My rep was helpful. He gave me my options.

I previously had a loan through Lower and it seemed simple. I gave them all our paperwork and they look at it. Lower this time wasn't as easy the first time. They asked me a bunch of strange questions that I wouldn't have normally associated with buying a house. They claimed it was due to new federal regulations that tightened up requirements. What my lifestyle is shouldn't pertain to what I could afford for a house.

We applied with Lower and were closed within 30 days. They were great. It was a daily phone call if I didn't hear anything. I would use them again if I need to.

Lower’s service was great and they were easy to work with. The approval process was quick. The reps were responsive morning, noon, night and weekend. They gave their cellphone numbers. They were very encouraging and knowledgeable about the process. We did an FHA mortgage and the rate was a little bit higher than I liked, but we're in an interesting time, so it was either keep renting or go with the rate and refinance later. People should use Lower. It’s not gonna hurt.

Lower was there for me and my wife. They communicated with us. I'm thankful that they were able to help us out. We tried with a lot of different people, but it was a headache. With Lower, everything was smooth. I'm satisfied.