Lower Reviews

I help veterans get their benefits and I decided that I want to do the VA loan just to encourage other veterans to use it. I found Carlton from Lower and that was amazing. He treated me like I was a genuine person and that he had a heart when I was talking to him about being a veteran. He walked me through the process, did everything, and kept me informed and encouraged. My credit wasn't all that nice back then but Carlton made it happen for me.

When I did a refi, I got the documents here and there and got them to Lower. The rate and terms seem fair enough, and the rep, Dana, was excellent. He was most courteous, professional, patient, and full of good advice.

We were building a tiny home and getting a mortgage loan through Lower was very easy. However, I'm not happy with the rates and terms because I didn't realize until the signing that the interest, as well as my mortgage payment every month, was going to be that high. We are struggling to meet that mortgage payment every time. Other than that, the lending processor, Kyle, was a wonderful man. He helped us every step of the way. During that process, I had to go into the hospital and he was very kind and understood that I couldn't get all the information that he needed right away. He said, "No problem." I'm 68 years old and I had to fill out all these applications and I was confused. He took me step-by-step and I can't say enough good about him. I would recommend him highly.

I wanted the equity out of my house and I signed the papers with Lower. The process was easy and everything was fine, but I didn't like the interest rate.

The process with Lower was lengthy but reasonable. Our loan adviser did a great job. She explained everything and kept us up to date and well-informed. She was really responsive. Sometimes she would respond in the evenings or on the weekend. If, for some reason, she wasn't able to be as responsive, she communicated why that was the case. She was very gracious. We were able to ask any questions that we had so we got through the process okay. We like the support and the ongoing availability, and I would tell others to consider Lower if they're needing to mortgage or refinance.

Once I talked to the guys from Lower, I got to feel like I got to know them. They were good enough where we went ahead with the mortgage. They understood, listened and made things work. They were very good guys, and I trusted them. Once I had my payments set up automatically, everything fell along smoothly.

I tried to refinance with my mortgage company, and I expected a better rate, but they didn't give it to me. They didn't work with me, and Lower did. I applied and the process was easy. I spoke with a loan officer and we went back and forth. He came back with a better number than the one they gave me and we closed the deal, then I did a payment setup online. The only thing I can say about Lower is they sold my mortgage right away to another company. It's fine though.

The loan officer with Lower was very knowledgeable, up-to-date with us, and worked with us as human beings and not as assets or resources. That was helpful. The whole experience was amazing. The only part I disliked was that our loan was immediately sold to two different other organizations before our first payment date. It was very confusing on who we were paying and when. I get that it's a business and they need to make money by selling off loans. However, I enjoyed my partnership with them and if my loan had stayed with them for the period of the loan or at least a good period of time, I would have considered other loans with them. But as soon as the contracts were signed, they sold off everything and dropped me as a customer. That's disappointing. Why build the entire relationship then walk away? It's not worth it. My recommended solution would be to at least hold an account for a year.

I had been shopping in 2020 for a loan on my house. Lower.com and Chase were the two that were the biggest competitors for my business. Chase essentially did what Chase does. I was already a Chase customer and they said they wanna give me a 2.5% interest rate and the loan would cost me 50 bucks to originate with no other fees. And Lower was close but they couldn’t beat that even with this competitive climate. They were the second closest to having a great rate and being able to give me a great closing experience. So, I remembered them.

I got a conventional loan from Lower and I like that they have lower rates compared to others. They helped with communication and through the process of scheduling an appraiser. They were also very responsive.

We've gone through the pre-approval at Lower. We've not found a home to get the mortgage. But we've used them previously and they were great. The rates were fair too.

In February, Lower's rate was in line with other competitors, but the mortgage credits that the broker was willing to offer were better than the competitors. We went with them and fortunately, it's been an easy experience. Their online platform makes it easy to do everything we want. I've only had to reach out to customer service once about uploading proof of property insurance, and it was very smooth.

I called Lower and they helped me out. Everything I asked them, they would do for me. They would help me out if I needed help. They were always there for me when I have a question. The rate was kind of high. But other than that, everything was good.

Some of the companies that I reached out to were not easy to deal with if you are self-employed. I liked Lower's turnaround time and the information that they needed in order to obtain the loan. There were two gentlemen that I spoke with and both were easy to talk to. I understood clearly what they might need or the overall process. It would've been great if the rate was lower. But at the time, that was not a bad rate to begin with. It was what I expected. There were no surprises.

When I talked to the rep, he was very forward about everything and very honest. He was open about what was gonna take place in a certain time, and everything went smoothly. The Lower reps were also very open in communication with me, and when I needed something, they answered my question. The rate I got is six and a quarter, and hopefully, I can go down.

Nicholas reached out to me years ago with my very first mortgage and he offered me a specific rate and told me what he could save me. He was very professional and was available 24/7. I would text him on a Sunday and he would call me right back. Also, Nick’s numbers did not change for me. Sometimes, some of these companies promise $500 a month and you walk out of there and it's 1,000. But from the very beginning, whatever numbers Nick quoted were the very final outcome. It was his expertise, knowledge, and personality that won me over to stay with Lower for my HELOC. I don't deal with Nick now directly because I have another account manager. But Nick can always get me in touch with the right people. The personal attention is really what sets Lower apart -- having someone who calls you back, knows your history, and is able to look things up for you. You don't feel like a number.

I refinanced my house to buy somebody out and then, Lower called me a couple of months ago and asked if I wanted to redo my loan again because the mortgage rates came down. It would bring my payments down and I said yes. I went through the whole process and a guy came out and appraised my house for $16,000 lower than the other guy did. I went through all that process for nothing and I still got the same double payment on my house that I had before. Other than that, I don't have a problem with Lower. It all depends on who's coming up to appraise and what they think the value of the place is. But it didn't make any sense. I can understand if it had been two years that went by and I destroyed my home. But it's been about six months since the other guy came and it's the same house. I'm fixing my house up, not destroying it.

Lower was the one that was available and I got my mortgage from them through a simple phone call. The rates and terms were acceptable. And the rep was very pleasant, kind and courteous.

They were responsive and the process online was straightforward with anything about it. Their rate and terms could have been better, though. Because I'm about to refinance it at one and a half points less.

They did a great job resolving and clarifying issues.

Opendoor was saying that if I went through Lower, I'd get a percentage off of the house. Getting in the house was so expensive, and every penny saved is good. So, I went with Lower. They did really well. I got pre-approved quickly, but I have good credit, too. They just took my documents that I provided for them. So, it was really easy because a lot of companies have to talk with your bosses.

Lower is good and easy to deal with. I got a conventional loan, and the application was smooth. I got along with them well. They got back to me fast and the main thing is they were easy to get ahold of. I don't waste my time. Craig did a great job. He got back to me fast. We had a good rapport, we had a good relationship, and that's why he took care of me.

There are too many documents needed and the process took 2 weeks. They could move the process quicker and ask less documents. Other than that, I've had a good experience and I will tell others it's okay to move forward with Lower.

My experience with Lower was amazing. They gave me the best deal and I fired my lender to go with them. My rep was awesome. He was patient and thorough.

The person in charge of my loan over-promised and said that she could work out a loan for me. She gave us a closing date but she didn't communicate that to anybody else on the back end. I ended up being approved but the whole thing was a horror. And we were a month late with the closing. I tried calling but she wasn't picking up the phone. I had to call all these other people. It was really bad. But it was an easy application in terms of the way that Lower set up their user experience online. It was not confusing. It was simple. There was a little portal where I could upload stuff if I needed to. It was just my loan agent didn't always look at it.

It was easy to set up online and pay online with Lower. I paid one payment to them. I mailed that one in because that was my first one.

I had no dealings with Lower except for closing and signing all the paperwork that they had for me. I made one initial payment with them, but after that, I was directed to send it to Freedom Mortgage company. But we closed with Lower super fast.

Lower worked with me very well. The rep went above and beyond to make sure that I got the loan secured. He stayed on top of the loan both day and in the evening hours. Even on some weekends, if I had questions, he would answer his phone and try to point me in the right direction. However, I got my insurance through my insurance company, but Lower didn't use it. I had to go with Travelers, and that part of it I didn't care for because Travelers Insurance ended up being a bit more than Progressive that I was using through my car company. That was one of the things I had a little bit of a problem with. But just to not hold up the process, I went along with what Lower recommended, which was Travelers. Other than that, it was a good experience. My loan was expedited for me within two weeks.

I was disappointed in the fact that Lower had to jump into a higher interest bracket, but I somewhat understand that. I should have just taken out a second against my first or took out a separate loan instead of refinancing. I could have asked some better questions instead of having to mess with my first payment and come over the way to get money to pay for what we needed.

I got a direct mail piece about an offer for a cash-out refinance. It was interesting. So, I reached out to Lower and I worked with the contact. They processed the loan and then they sold the loan to Shellpoint. I worked with my two contacts and they were great. Everything was easy, but I also was very organized and was ready to go. So, I had everything ready for them.

I completed an application process online and then I talked with one of the reps. I had a lot of questions and they gave me the rundown of what the process would be and they gave me a free pre-pre-approval based on the information that I gave them, and then I completed the application. It was very easy. The rate was okay. It was fair for the current market. But sometimes it was hard to reach customer service. When I got started, I was given a couple of people to contact and after week one, I had a little trouble contacting someone. So that peeved me off a little bit.

I was looking for a mortgage as a first-time home buyer. My real estate agent recommended the representative from Lower and I heard nothing but good things and he was great and responsive. The application process was easy, simple, and efficient. They were able to turn around everything within two weeks.

A lady called me and said she would be the representative who would be bringing the papers. She would be going to our house and it would be the closing day. I emailed the loan officer and asked him to send me the documents ahead of time so that I can review it and when the lady comes for the closing, we already know what it is and what's in there. He said yes but we never got a chance to see the documents. I was not even aware of how much money we would be getting, how much would be deducted and the fees that would be deducted ahead of time. Everything was on the same spot, on the same day that we were signing. The lady who came for the signing was not very familiar with the documents. We had a few questions and she came with all the documents with things we'd never been informed of prior. So, everything came as a surprise.

I had some initial contact with my loan adviser, Miles, and he was great. Then it went from the loan adviser to the underwriter. The process with Lower was very straightforward in the beginning. Miles was very clear about the steps and there was a lot of great communication about what was needed. I was trading documents around really fast. Initially, we were doing a home equity line of credit. However, the terms of the agreement when I went to go to closing were different than what I discussed with Miles. I didn't discover it until after I signed the closing papers. A lot of it was buried deep in the papers and when I went through it with the notary, she said it was standard.

The whole process was straightforward enough. Mallory was a pretty good communicator. She was always available. She met me where I was at. She would work after hours. She would email, call, and set up meetings. She was awesome. The online application part was really easy as well. The website was good. It was easy to navigate. The whole thing took about six weeks. Lower communicated well. It was great. The only thing that I would change was that after the mortgage closed, they sold the mortgage. Other than that, I would recommend it. The deal that they have worked out with Opendoor really made the homebuying process affordable.

We were looking to unlock a new equity in the property that we had just gotten. We went with Lower and the process was very straightforward, quick, and helpful. However, when the loan got sold, that was when I got plopped into a black hole, handed off and not taken care of. We knew it was gonna be sold and they let me know it was gonna be with a Goldman Sachs company. But it was with a different company and I didn't get the information of that new company in a timely manner at all. I track the payments and make sure we do everything on time ‘cause it's very expensive if we don't. I didn't have information about where the loan was going, who was servicing it, where it was sold to, my account number and how I would pay. Using Lower was great, but being pawned off to Shellpoint was terrible. The interest rates could also be improved.

The online application process was easy and the application and underwriting process took two weeks. It all went good for me. I would get ahold of the rep, Geza, and he would get back within a couple of hours. I felt good about the process the whole time.

Matthew ** did a great job on getting a very quick turn around on a HELOC for my family. Matthew laid the process out on our initial call and was a seamless experience throughout. If you are looking for a mortgage or HELOC give Matthew the chance. Next opportunity I have for a new loan will check with him first.

Getting the loan was very easy. But once I got approved, they switched the lender. So it was kind of a pain in the **. They never said that up front. So it's kind of sketchy. The customer service with Lower was good. But with the company that they transferred the loan to was not great. When I first tried to get ahold of them, they didn't even know I had a loan. Even though Lower sent me my new loan number and the new company that I was gonna be making my payments to. The new company told me that they didn't know that account number. It took over a month before they knew who I was or why I was calling them.

From start to finish, the process took a month. The reps always answered questions and I didn't have any problems getting ahold of people when I needed to.