Consumer Reviews and Complaints
I've told these people not to call me during work hours and what do they do. They call over 8 times a day. So of course I'm not going to pick up the phone. They called me one day saying they were picking up my car for a late payment. This ** didn't even read the notes right. They didn't pay attention to the insurance notes. They were saying I missed a payment but it was the insurance proof didnt post on their end for the billing to see. They had me heated because she said I missed my payment. This people need to be put out of business. So rude and unprofessional. No one ever wants to put a manager on the phone. Just leads and that's **. Get it together over there.
My boyfriend was buying a car from a dealership 2 hours away from our residence believing he could get a better deal on a car. I was asked to be one of 6 required references (what happened to the 3 usually required?). My bf put a 12% down payment on the car and even offered to pay more monthly on the payments. He also has full coverage on his cars. We left after hours of being at the dealership, and that was after he chose one of the first cars we saw without wanting to see anymore.
We left on our 2 hour drive home. The following day I received a call from the financier, Lobel, asking me a lot of questions, such as what relationship I had with the buyer, where was the car, who was driving it, and if I would be willing to sign on the contract as well! I said "no" that I wasn't the one buying the car. I thought the questioning was a little overkill and inappropriate. I was just a reference! The following day, the dealership called and said that my bf told the financier that I was his "mistress" and that he was buying the car for me! I was taken aback...
She then said that the financier would only approve the loan if I signed the contract, since I was also driving the car, because when they had asked me who was driving the car, I told them that I was using it to drive to work since my truck was in the shop until Sat, two days later. Basically, they wanted me to take responsibility for a car that was not mine just because I was using it for a couple of days (I also am fully covered on the insurance). I said "Absolutely not!" I can't afford something like that, should it ever come to that. Recently had to take out a loan to pay for medical care that I did not want to do, but had no choice if I wanted to get the surgery done (life threatening).
I called my bf who stated he "never" told them that, and he was livid! The other 5 references were also annoyed by the questioning they also felt was inappropriate. The dealership told me that they would finance the car for him, but he needed to drive all the way back to the dealership to redo a new contract. He only has one day off a week, he could not take a day off to go back. I asked if they could FedEx the contract and he could mail it back. This apparently was not an option. I am glad that I have seen the horrible reviews of this finance company, so that we definitely will not do business with them! We are also rethinking purchasing this car!
This whole week I've been getting calls from Lobel Financial telling me I need to make a payment. I have verified that my bank payment did go through finally. I called them back today. They threatened to come and repossess the car because they have no proof that I have insurance on the car, I clarified that when I bought the car they requested proof of insurance which I gave to them and the dealer, when I submitted my paperwork to finance the car they requested. In May 2 months ago they requested proof of insurance again. I had my insurance company send it to them directly to their insurance department, on Thursday of this week.
I actually printed it out and sent it to them, and today they call me to tell me since they have for space insurance on my account they need 570 dollars today or they will repossess the car today kama. I told her this was a two-way conversation so when I needed to ask a question she needed to stop talking and answer my question just like when she asked me a questions. I stop talking and answer her questions and if she kept interrupting me I was going to hang up. I hung up on her about 3 times. She kept calling me back and every time I had to remind her that this was a two-way conversation so, "When I talk you listen. When you talk I listen." She didn't understand the concept. She's very rude. Definitely doesn't understand customer service, I finally didn't answer the call. Would never do business with them again. Think they should be looked into by the government.
The worst finance company ever. Lawsuit coming soon. I don't even know where to start. Like a lot of people here my car was repossessed. Ok I guess I can only blame myself for that. Now made all the payments to pick up my car just to realize that they took off my license plate broke both of my bumpers, my spoilers and my taillight and changed my key. The place where I picked up said to call Lobel because they're liable for the car. Called and this rude ** was talking to me all she wanted, even put me on hold like 100 times for more than 5 min each and finally told me they can't do nothing for me. Now I have a car I can't drive, no license and broken stuff. I'm going to sue them because that's not right.
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I have been with this company for 3 years now and NEVER had a late payment. I noticed that my check has not been cashed for my car payment so I called to see what was going on. They SAY they did not get it so I just paid over the phone. Which they charge you $10 just to pay your car payment which is so insane to me! I asked her if this would go on my credit. She said yes. They have no control which is BS because I read that it's up to them. She had no sympathy and was short and rude, didn't even try and help me. Every time I call to make a payment they are rude and have no customer service skills. They never side with a customer which I think is horrible especially when they are in the wrong.
I will NEVER sign with them again! I cannot wait until I'm done with them. I have no idea how they are still in business especially after I see all these horrible reviews of them doing what I want. Their payment options are crap. It's 2017. How don't they have online services? It like they want you to be late. When you ask for a manager they refuse over and over and when you finally get one they are just as rude and unhelpful. I can go on and on about how this company is trash. I really hope something gets done about how they treat people.
Pieces of ** is what they are. I've paid 7200 on a 10k car and put 3500 down so I shouldn't have any more payments but they seem to think I owe them 2600 still. Well ** them and they need to be investigated but since they will just throw money to whoever investigates and they will pretend everything is good.
Lobel Financial is the worst finance company in the United States of America. I was financed for a car that was a lemon and now my wages are being garnished because they sued me for lost damages. This was already after I surrendered the vehicle. But not before I had to replace the transmission. I was never late on a payment and never short but I had to make several repairs to the vehicle within the first year I had it. Before I surrendered the vehicle the motor blew a head gasket. If you are in the Fresno, CA area stay away from Lobel and stay away from Payless Auto.
Pet monkeys can run a better company! Poor customer service. Blames customer for employees ** up! Supervisor rude and disrespectful. Their employees need to be trained better and they need to listen to their customers. I highly recommend no one use this company. They will screw you over and lie to cover their ass. They get a 0 rate from me. I will never use them again and they like to do payments that you do not approve when you're already months ahead without authorization. Fraud company. Pet monkeys can do better. They got one star because I had to give it so I can post this review.
I believe this company is a huge scammer! I got this vehicle from a dealer that I believe know the company very well and both are scammers. Stealing in the back of people. The dealers sell me a vehicle 2004 Mercedes Benz C240 who value is around 3,000 to 4,000 (book blue) but he ask me 7,000 and get me quick approved at Lobel Financial who ask me to pay back 10,000 (3 times or 2 times the vehicle current price) since I was need in vehicle purchase. I taught the price was fair as the car was a Mercedes Benz. The dealer lie that it was a 2014 but it was a 2004 as shown in the original documents. He stated that they did maintenance and everything is new but only after 1 months! The brake start to do problem! Now I start to understand why he want me to be financed and did not put warranty of the vehicle.
After only 3 months Lobel start to create problem by asking me insurance coverage that the dealers already fax to them and threatening me to sue me in court! 3 months only! But I threat them back! While I ask my insurance to sent them the coverage requested, I start to pay my vehicle while I was feeling scammed! But I could not cancel the contract anymore after 2 years of payment and fight while their service is so bad! 1) You cannot pay online. 2) Paying over the phone they charge you a fee of 10.00 dollars that I ever understand why? 3) By money order (MoneyGram, Western Union they charge you a fee of 12 to 25 dollars). 4) By mails they receive your payment late and never sent you a proof of receipt payment. Either a true statement with your payment and balance. Either payment history. (I keep the track by myself belong with my receipt.)
Now I had a balance of 90.00 dollars and spoke to their representative that I will pay this Friday after work by going to their office since they are not option online and by phone they charge me. In my surprise as many people complaint already. In the morning my vehicle was gone! How a huge disconvenient! Principally in rain period. And I work two jobs so I can was unable to work 2 jobs anymore who is lost of money from me. Beside that I could not do my routine as pay bill and go to work! Now I am trying to get my vehicle back but I am suing them in the courthouse in Glendale since it is the closest branch where they do business. I want anyone who did get hurt indirectly or directly to their badly business to either contact the court or the FCB (Federal Credit Bureau) to report them. Or come in the court the day of the hiring.
We cannot let them keep hurting and abusing people; principally if it is us who make them rich and help them to be able to stay in business. It is also the way they conduct their business with a website so poor! You cannot even log in to your account to see your balance and option. Beside if they borrow you money that you still pay what is their right to take your property when you still paying them and did not fall in default or stated that you are unable to pay. I am attend to use all my power to make them out of business. My vehicle value is 3,500 but I am paying them 10,000 and already pay them 6,000 something! What they had to complaint about it?
I had my car repoed a few weeks back for being 5 days late on my payment. It took them three days to get me the info to get my car back. The whole time they told me they needed approval from manager to get the car released. I provided them with all the info they asked for. They continued to tell me they would call me back and give me the price needed to pay. It took 3 days to get the info. When they finally gave it to me, I was told that it had been ready for 2 days. So I got charged the extra days of storage where I was charged for personal property storage which was stored in lockers. They left everything in the car saying they were going to get to it the next day. But still charged me for the storage...
I got my car back and now they are saying I haven't been covered in 4 months, and they have been charging me extra. The car has been fully covered the whole time. I've been with State Farm and they send in paperwork and copies of insurance policies every month. And Lobel says they have my insurance records from June. Telling me it was a month to month policy. Which is impossible since State Farm does 6 month policies. Insurance has contacted them 3 time in a week providing info they requested and they are saying they are not accepting my insurance, charging me extra money for them not updating the files, telling me it takes 5 days to update and they had my info 4 months and have not updated file. What can I do? They are horrible crooks.
So my car payment is due on the 3rd of every month so September 7 I made a payment leaving me with 150 left to pay. Now in the month of October I owe a car payment. October 19th the morning that I was going to pay my account off I wake up to my car gone trying to take my baby to preschool. Due to a past due amount of 30 dollars they say if I would have paid it, it would have not happened. From all the reviews I read it seems that this place is a scam very unprofessional and it is very clear that they do not communicate.
Waited two days for them to give me answer about the amount I would have to pay to get my car back and the reason was they needed 3 references on top of the 9 I gave them when I first got the car. They told me that I would be receiving a call from management giving me my amount. Management never called I had to call. I spoke to about 7 different people and still I didn't understand the fees they are charging. I agree it's time for a class lawsuit. I'm done and I will not let them get away with the business that they are conducting.
Have you had your vehicle repoed when you weren't behind? So I have never had a problem until now. My truck was repoed Sunday night. I thought it was stolen due to the fact that I wasn't behind on payments. So anyways they asked me to show proof of insurance when I called them. I said I have faxed it in multiple times which I did and one of the ladies said she got it. So I'm clear right? Wrong! By law you cannot repo a vehicle when you are not behind. I paid 800 to get my truck back... insurance fees and repo charges. This place is a scam and a lot of people have gotten the worst from them. I have heard they have lost multiple lawsuits and surprised they are in business. Time for court... Who is in???
We got our car repoed yesterday. I didn't even know til I went outside to go pick my kids up from school to find the car gone. Mind you I have a 3 month old and her car seat was in the vehicle. I call my fiance. Took him forever to get some answers and they told him since he wasn't with the vehicle and was in possession I now have to file a credit application because no 3rd party drivers apparently. We have had the car since December and they told my fiance that he didn't pay the $78 difference. I'm completely confused and don't know what we should do. The girls on the phone are rude and don't let you talk to anyone higher up. I will never go through this company again. We have another vehicle financed and never had any problems with that finance company. Lobel even told my fiance "we don't want your money. It's about you not paying the right amount."
Yesterday my car repoed. When the repo man was here we had the money in hand to paid whatever was owed in the rear. The repo man told my husband that lobel didn't give him any paperwork with that information on it. Actually he had no paperwork at all. So he repoed the car. So this morning I called them to pay what was owed and they advised me that the only way I will be getting my car back is to pay my loan in full. I told them this would of been avoided if they sent the repo man with the paperwork so I could of paid it. The customer service there is AWFUL! They never let you talk to management. They leave you on hold forever then all of a sudden you get disconnected. You call the corporate number - they send you back to the other number. You call the legal department - you stay on hold and then all of a sudden you get disconnected.
Never make payment arrangements with them coz they will repo it anyways. Then they tell me I am a risk because the loan is new. I understand that when I brought up that I had more income. The minute they heard it was SSI and SSA they wouldn't have any more to say to me. The car lot I got the car from didn't want to add that income along with my job income. When I first got the loan I tried adding more income. They wouldn't do it either. What are they prejudice against people on government assistance? Lobel is a very bad company to go through. The customer service sucks. They are very, very rude. They are liars. They dont help u with **.
I needed a car to drive for a rideshare company, and since my credit is terrible (willingly refusing to pay child support) but Lobel took the risk and have me the loan. So far I have made all my payments on time, and I appreciate their service. However, payments cannot be made online, and if payments are made by other means, a service charge of 10 dollars will be added. Please, Lobel, allow for online payments. :)
Lobel Financial jacked up my payment by $66 a month before the 1st payment was due. They finally repo'd the vehicle. I requested, via registered mail, documentation for the sale of the vehicle. They refuse to provide. They've employed a shyster lawyer by the name of Kopolow to garnish my wages for an amount of money not owed. I disputed his claim, requested the same info from them, and he too failed to provide. Go to your State's AG, BBB, Consumer Protection, FTC, Secretaries of State. Class action lawsuit is warranted. An attorney who represents them is part of the Company, Gary D. Lobel. Check out the Orange County Superior Court website. San Diego has over 130 current complaints on this company.
I was used as a reference for a buyer and I continue to get calls asking if I can reach this person - I have told them no and I don't even know where he is, to stop calling me, they continue to ask questions and tell me I shouldn't let him use me as a reference. I am not the debtor and have asked 4 collectors to stop calling me and to take me off the list. They still call my work #.
Luxury Motorsports intentionally misrepresented and mislead my wife and I giving false oral and written representations, misleading price claims, use of bait and switch techniques, failure to provide promised services and failure to honor advertised sales price of vehicle listed online costing buyer thousands more than necessary after contacting them via their website for a used vehicle. Finance Manager packed the loan with unwanted add ons after buyer told him he didnt want or need it. The lender, Lobel Financial was aware and took part in the deceptive acts altering contract. Adding GAP insurance when buyer didnt even know what it was charging me monthly. False claims of not having insurance information in order to add huge fees to loan amount monthly. Lobel Financial actually CHARGED OFF MY LOAN, for no reason and to date has yet to send me notification all the while accepting my monthly payments.
Complaints against both companies with the Arizona Department of Financial Institutions were filed but they havent done anything for me so Im now moving to Attorney General and the FTC seeking justice. To date Lobel has been paid over 22,000 for a car valued at approx 5,000. Over 3.5 years and they claim I owe them 4600 more. That is straight theft! They ruined my credit but I will seek justice and not stop until I get it. They are a THREAT TO OUR COMMUNITY. Lobel Financial has been sued so many times costing them $1000's. Makes you wonder why are they still in business?
I tried three times to resolved this issue and always I get very unprofessional help on trying to resolved this issued even I told them if I could talk to their supervisor but refuses and tells me something different. I very disappointing with this financial company and its services. If I knew they have this kind of services I would never have done services with them, any company growth because of their services with its consumers but I don't see this company going nowhere. Very disappointed with its customer services. I like to buy trucks and cars and would never will do business with Lobel Financial again.
OK... My car was recently repossessed from my/this lien holder Lobel Financial. Now as soon as it was, I immediately thought it was stolen not thinking that repossession was what happened in the first place. Now I started my auto loan January 2012 and it is now almost Jan 2016. That makes FOUR years into nothing but good payments with this subprime lender that a lot of you people review unfairly in my opinion.
I am being 100% truthful. Lobel has ALWAYS ALWAYS ALWAYS made it clear that as long as a payment is made by the 45th day, then you are good. I have always made my payment prior to the 45TH day. Now many states vary though. In my state, we have automatically 30 days to pay plus and additional 15 day grace that totals the 45 day. So here we go Dec 2015. I decided that I would pay my note Dec 28th which was only THREE days past my 45 day mark. Yes, they REPOSSESSED my truck. I called them and yes they were RUDE, yes they were BLUNT AND UNPROFESSIONAL. However, the manager placed me on hold to see what my options were to get my car back. I thought to myself, "OPTIONS, why not just tell me the amount?".
The manager came back to the line and said "ma'am due to your lengthy history, you qualify to redeem your vehicle." She told me "congrats" because she does this for a living and she can count on two hands how many times she does approve loan redemption. All I had to do was pay the amount I was past due (Nov & Dec) payment plus repo fees and BOOM I was able to resume my auto loan making monthly payments like normal. I stupidly put myself in that position by NOT making an arrangement handling things on my own.
Moral of the story BUSINESS IS BUSINESS. So to all of you bashing the company, if we do what we supposed to do responsibly I guarantee these negative reviews wouldn't exist. At the end of the day WE signed the contracts!!! Not saying they are the BEST business people because yes they have areas of improvement needed but I am ONLY THREE MONTHS AWAY FROM OWNING MY CADILLAC ESCALADE!!! THANKS LOBEL for helping me become a more RESPONSIBLE ADULT!!!
This company has been the most distasteful piece of crap company I've ever dealt with. I was behind 45 days on a payment and always have made my payments on time until I got my hours cut back and my payday date changed and after notifying them countless times when and why my payment was coming at the time it was... I got my car repossessed after the continuous calls and countless attempts of the towing agencies coming to try to take my car.
This is totally unfair and unjust. I've always made my payments and now I'm going to be homeless with no family or friends to move in with or help me because I'm losing my job and that car was the only thing keeping me from being on the streets. Thanks LOBEL for staying classy you piece of ** lying bastards... I hope they realize that a class action lawsuit will get them one day and hopefully we will all be around to get returned our properties. I still can't fathom that for barely over a month my payment being late that this would happen.
Today is December 2nd. My payment is due on the 1st and is late after the 10th. Since I've had this car I've never paid my bill late. So I was surprised to receive a call this morning asking when will I be sending in a payment. I've heard horrible stories about this company. But I'm starting to understand why no one likes dealing with them. I called them about two weeks ago inquiring about my payoff. No one has returned my call. But they can call 1 day after it's due as a courtesy. Bad for business.
OK first of all the places is **. Today is Dec 1 2015. My payment is due. So I wake up in the morning, go outside to take my son to school and my ** truck gone... Now remind you my payment due today right so I thought they stole my truck. Call the cops and they said it been repoed. WTF. So I call Lobel and they said I was behind 76 days. I'm like, "No I pay every month will my bank card got stolen so I canceled my card." And they said the bank took back the last two payment and I said, "How was that.” They said dont know, I had to find out myself. I told them I wanted my truck back like today and they said I'd have to pay 1,100 plus repo fees 650 and whatever the company is going to charge me when I go get it. Does that make sense to me? It don't. This ** is crazy. They should’ve contact me to let me know what had happened. THIS PLACES SUCK.
I've noticed that people are very judgmental. Everyone's situation is different, but this company is supposed to be specializing in different situations. They are blowing up every contact I gave them, but I have put too much money into this vehicle to sit back or just let them repo my vehicle. RUDE... YES... UNPROFESSIONAL... YES... UNSYMPATHETIC... YES... LIARS... YES... TRUSTWORTHY... NO. Life has a way of dealing your cards you're not ready for and if you are making a serious attempt to correct them with Lobel Financial you have clearly chosen the wrong corporation.
My daughter purchased a car from this rude Co. We bought with a little car lot who was shady also. When you buy a car and the loan is not approved, you go back and sign a new loan agreement. Well this car was not approved for a whole month back and forth. Finally the dealer called and said it was approved that he was going to pay first payment and we pay him so we did then we asked when will we get paperwork saying when our payment would be. Well he kept saying ''oh not yet. You will get the statement in mail.'' It never came. Well finally I called and they stated our payment was late. They gave me right address but on their mistake they did not put apartment number which they did have so it was their fault we were behind.
Then they wanted insurance. I got liability and faxed to them. They never told me, "no you need full coverage until 3 months." By then they said we owed so much more money so we caught up but they said we still owed like a car payment more because of the insurance. I said to work with us so we can pay it down. They would not. We asked can we defer one payment so it can be caught up. They stated that we needed to be in repossesion in order for them to work with us. How crazy is that. We are being reported late every month because of this which I can't believe that everyone in their office state something different. They are not even on the same page. This company is the worst company you can ever deal with. So unprofessional.
I understand of being responsible with monthly car payments. But I don't understand how customer reps from Lobel Financial are so disrespectful on the way they talked to me. I talked with Rick and Victor they seem so helpful and friendly but Mariss and Pearla omg! They put me on hold for 15mins. Then I didnt hear any sound from the background anymore. Then they called me back asking why I hung up. After talking with Pearla she did not say goodbye and just hung up on me. "Ok thank you" then hung up. Smh. Whoever is managing these customer reps, you might want to improve your customer service. And some of them dont even say their first name when they answer the phone, "Lobel Financial may I have your account number please" then will transfer you to 2 or more representatives. Anyways goodluck to us consumers.
Where do I start? Lobel financial is a joke of a company. I work in the financial industry and when I see customer service is the worst I mean WORST I have ever dealt with. Their employees are very rude, dont know how to be professional, dont know how to answer questions, and last but not least interact with customers. I can not blame the representatives because the supervisors are also rude and do not assist. I had some financial difficulty and asked to make for a deferment. I was advised to fax in the paperwork. I did as I was told, called back to say it was not received.
After being left on a LONG hold the phone disconnected. I was not called back. The next day someone called to ask me to make a payment I advised. I asked for a deferment and he stated he seen it in the notes, apologized and hung up. Two weeks later I get another call and was told my deferment was not received and there was a $150 fee to defer a payment. This company is shady and very unprofessional. I would not recommend this company whatsoever. HORRIBLE SERVICE and does not handle business in a professional way!!
These people are idiots. First they harass my wife at work then when I tell them I gonna make a payment they say we don't allow 3rd party payment which is ** because the ** (Nancy) tells me I can this auto finance company at scandalous then they repo my car. I tell them I got the money to get it then they say I have to wait for a call back between 4 and 5, when they are closed! ** this place.
I have been a customer for 3 years. My mail runny behind **. They call me 10 times a day. Harassment me to make a payment. They call before the mail even runs. The guy calling called me a liar and said I falsely applied for the loan. I happen to have moved so that makes me a piece of... Well I'll tell you what. Do not even consider doing business with this place. Biggest rates in the industry and no kind of respect to the customer. F this company.
Lobel Financial Corporation Company Profile
- Company Name:
- Lobel Financial Corporation